Application Support Engineer Akkodis are currently working with a market leading software and solutions provider to recruit an experienced Application Support Engineer to join a growing support team which provides essential software support to high profile clients. The Role Our client is looking for an experienced Application Support Engineer with proven experience working in a fast paced environment providing application support for multiple products. The Responsibilities Support software applications/systems via e-mail and telephone. Maintain excellent levels of customer satisfaction by providing excellent support in line with SLAs. Ensure that all issues are investigated, logged, and dealt with and that adequate information is captured and recorded as it happens. Investigation and resolution of in-life issues related to software products and managed service solutions, both directly with customers and through service management partners. Effectively manage incidents, problems and known issue tickets alongside each other, whilst maintaining SLA adherence. Communicate effectively with customers, IT representatives, and partner support teams. Update and maintain internal support reference systems software and solutions, as well as carrying out updates on managed service customer sites. Handling UAT tickets from software releases and working with our development teams to find adequate solutions to UAT failures. The Requirements Experience working within a team supporting software applications/systems via e-mail and telephone. Excellent understanding of application support. Logical approach to problem solving and investigation. Strong analytical skills with demonstrated problem-solving ability. Proven ability to operate in high pressure situations, successfully handle multiple priority incidents and possess a high level of discipline while remaining flexible. Proven ability to communicate in writing and verbally, at all levels both internally and customer facing. Willingness to learn the latest technologies, as per the requirements of the business. Experience of managing services and environments, that require consistent availability and have specific user, customer, or business requirements. The ability to understand customer requirements, user workflows, business logic and the downfalls of a poor user experience. Experience solving problems in a technical environment, ideally for internal users and external customers. Experience or exposure to SQL. An understanding of the ITIL Service Desk Framework. If you are looking for an exciting new challenge to join a leading application support team and gain continued development and training, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
17/05/2024
Full time
Application Support Engineer Akkodis are currently working with a market leading software and solutions provider to recruit an experienced Application Support Engineer to join a growing support team which provides essential software support to high profile clients. The Role Our client is looking for an experienced Application Support Engineer with proven experience working in a fast paced environment providing application support for multiple products. The Responsibilities Support software applications/systems via e-mail and telephone. Maintain excellent levels of customer satisfaction by providing excellent support in line with SLAs. Ensure that all issues are investigated, logged, and dealt with and that adequate information is captured and recorded as it happens. Investigation and resolution of in-life issues related to software products and managed service solutions, both directly with customers and through service management partners. Effectively manage incidents, problems and known issue tickets alongside each other, whilst maintaining SLA adherence. Communicate effectively with customers, IT representatives, and partner support teams. Update and maintain internal support reference systems software and solutions, as well as carrying out updates on managed service customer sites. Handling UAT tickets from software releases and working with our development teams to find adequate solutions to UAT failures. The Requirements Experience working within a team supporting software applications/systems via e-mail and telephone. Excellent understanding of application support. Logical approach to problem solving and investigation. Strong analytical skills with demonstrated problem-solving ability. Proven ability to operate in high pressure situations, successfully handle multiple priority incidents and possess a high level of discipline while remaining flexible. Proven ability to communicate in writing and verbally, at all levels both internally and customer facing. Willingness to learn the latest technologies, as per the requirements of the business. Experience of managing services and environments, that require consistent availability and have specific user, customer, or business requirements. The ability to understand customer requirements, user workflows, business logic and the downfalls of a poor user experience. Experience solving problems in a technical environment, ideally for internal users and external customers. Experience or exposure to SQL. An understanding of the ITIL Service Desk Framework. If you are looking for an exciting new challenge to join a leading application support team and gain continued development and training, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Medical Imaging Trainee Service Engineer Sheffield and surrounding areas Summary One of the UK's leading suppliers of managed equipment services in the medical imaging field is now offering an exceptional opportunity for a new qualified engineer to start their career within medical diagnostic imaging! Full training is provided all my client is looking for is; A HNC/HND/Degree in engineering (or equivalent) A driving licence valid for use in the UK Access to own vehicle A confident, positive, "can do" attitude A genuine interest in working in the medical field and a willingness to learn A previous career history in engineering is not required but is of interest. Any previous jobs that can demonstrate customer service would also be of interest eg this could be front of house jobs, waitressing, working within hospitality, sales assistants in shops etc. It is strongly advised you detail the above in a cover letter or summary within your CV before making an application. The role As a Field Service Engineer working within diagnostic imaging, you will be trained in the maintenance, service and repair of medical imaging equipment from various different manufacturers/vendors. This equipment could include x-rays, MRIs, CT scanners, ultrasounds for example. As a field based engineer you will be required to drive to various customer sites in and around the Sheffield area. These customer sites will be both NHS and private hospitals. A key qualify of a field engineer is flexibility to travel anywhere when required to support absences within the wider team. Whilst the aim will be to keep you localised to client sites around Sheffield, you must be open minded to potentially national travel. Key accountabilities include; Troubleshooting, analysing and repairing equipment issues. Carrying out planned maintenance and servicing activities. Supporting customers remotely and in person. Delivering excellent customer service. Working independently while also demonstrating team work to meet business wide customer needs. Maintaining accurate records of works carried out. Maintaining sock of parts/components. Attending training as required. What's on offer? Salary is not advertised - please enquire £6,000 car allowance Discretionary bonus Paid overtime Private pension Private healthcare Perk box Training and an opportunity to start a career in medical engineer for those with no hands on experience. What is required to apply? A HNC/HND/Degree in engineering (or equivalent) A driving licence valid for use in the UK Access to own vehicle A confident, positive, "can do" attitude A genuine interest in working in the medical field and a willingness to learn A previous career history in engineering is not required. Any previous jobs that can demonstrate customer service would be of interest. It is strongly advised you detail the above in a cover letter or summary within your CV before making an application. What happens next? If you're interested in a conversation to learn more, please update your CV ensuring you have incldued a cover letter/summary addressing the abive requirements. Then click "APPLY NOW". Should you be suitbale a CBSbutler representative will be in touch within 1 week.
17/05/2024
Full time
Medical Imaging Trainee Service Engineer Sheffield and surrounding areas Summary One of the UK's leading suppliers of managed equipment services in the medical imaging field is now offering an exceptional opportunity for a new qualified engineer to start their career within medical diagnostic imaging! Full training is provided all my client is looking for is; A HNC/HND/Degree in engineering (or equivalent) A driving licence valid for use in the UK Access to own vehicle A confident, positive, "can do" attitude A genuine interest in working in the medical field and a willingness to learn A previous career history in engineering is not required but is of interest. Any previous jobs that can demonstrate customer service would also be of interest eg this could be front of house jobs, waitressing, working within hospitality, sales assistants in shops etc. It is strongly advised you detail the above in a cover letter or summary within your CV before making an application. The role As a Field Service Engineer working within diagnostic imaging, you will be trained in the maintenance, service and repair of medical imaging equipment from various different manufacturers/vendors. This equipment could include x-rays, MRIs, CT scanners, ultrasounds for example. As a field based engineer you will be required to drive to various customer sites in and around the Sheffield area. These customer sites will be both NHS and private hospitals. A key qualify of a field engineer is flexibility to travel anywhere when required to support absences within the wider team. Whilst the aim will be to keep you localised to client sites around Sheffield, you must be open minded to potentially national travel. Key accountabilities include; Troubleshooting, analysing and repairing equipment issues. Carrying out planned maintenance and servicing activities. Supporting customers remotely and in person. Delivering excellent customer service. Working independently while also demonstrating team work to meet business wide customer needs. Maintaining accurate records of works carried out. Maintaining sock of parts/components. Attending training as required. What's on offer? Salary is not advertised - please enquire £6,000 car allowance Discretionary bonus Paid overtime Private pension Private healthcare Perk box Training and an opportunity to start a career in medical engineer for those with no hands on experience. What is required to apply? A HNC/HND/Degree in engineering (or equivalent) A driving licence valid for use in the UK Access to own vehicle A confident, positive, "can do" attitude A genuine interest in working in the medical field and a willingness to learn A previous career history in engineering is not required. Any previous jobs that can demonstrate customer service would be of interest. It is strongly advised you detail the above in a cover letter or summary within your CV before making an application. What happens next? If you're interested in a conversation to learn more, please update your CV ensuring you have incldued a cover letter/summary addressing the abive requirements. Then click "APPLY NOW". Should you be suitbale a CBSbutler representative will be in touch within 1 week.
Medical Field Service Engineer A competitive salary plus benefits - outlined below! Who is the company? An exciting new opportunity for a Field Service Engineer is now available working for a manufacturer for medical devices. What is the role? As a Field Service Engineer you will be required to service and repair medical equipment found within NHS hospitals. Key responsibilities are as follows; To carry out routine servicing of equipment. To carry out routine adjustments of equipment, where necessary. To maintain adequate stock levels of spare parts within guidelines. To maintain quality documentation records for submission to the customer via approved systems. To cultivate a positive rapport with the customer, always demonstrating first class interpersonal skills in a courteous and professional manner. This role will be home based, travelling to customers predominantly based in and around the Somerset area. This role will be best suited to those with prior Biomedical Engineering experience. The Medical Service Engineer's working hours are Monday to Friday, 40hrs a week including travel (door to door). What package is on offer? £30-40,000 Company car or car allowance Bonus Paid overtime Private Pension Private medical care Life Assurance 25 days holiday + bank holiday Laptop, phone and tools What experience is needed to apply? Previous medical device maintenance experience eg as a field service engineer, biomedical engineer, ebme engineer, eme engineer, clinical engineer etc. UK driving licence Good customer service, team worker and communication skills What happens next? Click APPLY NOW to being your application. Should you be suitable, a CBSbutler representative to contact you within 5 working days.
17/05/2024
Full time
Medical Field Service Engineer A competitive salary plus benefits - outlined below! Who is the company? An exciting new opportunity for a Field Service Engineer is now available working for a manufacturer for medical devices. What is the role? As a Field Service Engineer you will be required to service and repair medical equipment found within NHS hospitals. Key responsibilities are as follows; To carry out routine servicing of equipment. To carry out routine adjustments of equipment, where necessary. To maintain adequate stock levels of spare parts within guidelines. To maintain quality documentation records for submission to the customer via approved systems. To cultivate a positive rapport with the customer, always demonstrating first class interpersonal skills in a courteous and professional manner. This role will be home based, travelling to customers predominantly based in and around the Somerset area. This role will be best suited to those with prior Biomedical Engineering experience. The Medical Service Engineer's working hours are Monday to Friday, 40hrs a week including travel (door to door). What package is on offer? £30-40,000 Company car or car allowance Bonus Paid overtime Private Pension Private medical care Life Assurance 25 days holiday + bank holiday Laptop, phone and tools What experience is needed to apply? Previous medical device maintenance experience eg as a field service engineer, biomedical engineer, ebme engineer, eme engineer, clinical engineer etc. UK driving licence Good customer service, team worker and communication skills What happens next? Click APPLY NOW to being your application. Should you be suitable, a CBSbutler representative to contact you within 5 working days.