Michael Page Technology
Sutton Coldfield, West Midlands
We are seeking a dedicated and driven 2nd Line Support professional to join our Technology team in the industrial/manufacturing industry. The successful candidate will have a solid grounding in IT support and a commitment to excellent customer service. Client Details Our client is a leading player in the industrial/manufacturing sector with a significant workforce. They focus on delivering high-quality products and services to a diverse range of clients. The company prides itself on its innovative approach to manufacturing and its commitment to using cutting-edge technology. Description 2nd Line Support Engineer - Sutton Coldfield Provide second level technical support to users, resolving issues and escalating where necessary. Monitor and maintain computer systems and networks. Perform troubleshooting to diagnose and resolve problems. Test and evaluate new technology. Ensure IT systems and software are kept up to date. Provide 1st and 2nd line support to the business through management of incidents and service requests raised through IT Service Desk. Ensure Service Desk tickets are resolved within target SLA and all Service Desk processes are followed. Provide remote and desk-side support to end users. Support both business and IT projects. Assist in ensuring IT systems and processes are secure and aligned with best practice. Profile 2nd Line Support Engineer - Sutton Coldfield A successful 2nd Line Support should have: A degree or equivalent qualification in a relevant field such as Computer Science or Information Technology. Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience. Working knowledge of Active Directory Users and Computers and of Azure, AD/Entra ID, security and Licence administration of Office 365 stack: Exchange, SharePoint, OneDrive and Teams. Able to deploy and configure desktop OS and Office Software. Networking knowledge, TCP/IP, Wi-Fi, Switches and patching. Strong problem-solving skills and a logical mind. Knowledge of network management and data backup/recovery. Familiarity with various operating systems and platforms. Attention to detail and high levels of accuracy. Job Offer 2nd Line Support Engineer - Sutton Coldfield A competitive salary within the range of £24,000 - £30,000 per annum. Standard company benefits package. Opportunities for professional development and career progression within the industrial/manufacturing industry. Work in a supportive team environment. If you are a dedicated IT professional looking to take the next step in your career, we encourage you to apply today for this 2nd Line Support role.
01/05/2024
Full time
We are seeking a dedicated and driven 2nd Line Support professional to join our Technology team in the industrial/manufacturing industry. The successful candidate will have a solid grounding in IT support and a commitment to excellent customer service. Client Details Our client is a leading player in the industrial/manufacturing sector with a significant workforce. They focus on delivering high-quality products and services to a diverse range of clients. The company prides itself on its innovative approach to manufacturing and its commitment to using cutting-edge technology. Description 2nd Line Support Engineer - Sutton Coldfield Provide second level technical support to users, resolving issues and escalating where necessary. Monitor and maintain computer systems and networks. Perform troubleshooting to diagnose and resolve problems. Test and evaluate new technology. Ensure IT systems and software are kept up to date. Provide 1st and 2nd line support to the business through management of incidents and service requests raised through IT Service Desk. Ensure Service Desk tickets are resolved within target SLA and all Service Desk processes are followed. Provide remote and desk-side support to end users. Support both business and IT projects. Assist in ensuring IT systems and processes are secure and aligned with best practice. Profile 2nd Line Support Engineer - Sutton Coldfield A successful 2nd Line Support should have: A degree or equivalent qualification in a relevant field such as Computer Science or Information Technology. Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience. Working knowledge of Active Directory Users and Computers and of Azure, AD/Entra ID, security and Licence administration of Office 365 stack: Exchange, SharePoint, OneDrive and Teams. Able to deploy and configure desktop OS and Office Software. Networking knowledge, TCP/IP, Wi-Fi, Switches and patching. Strong problem-solving skills and a logical mind. Knowledge of network management and data backup/recovery. Familiarity with various operating systems and platforms. Attention to detail and high levels of accuracy. Job Offer 2nd Line Support Engineer - Sutton Coldfield A competitive salary within the range of £24,000 - £30,000 per annum. Standard company benefits package. Opportunities for professional development and career progression within the industrial/manufacturing industry. Work in a supportive team environment. If you are a dedicated IT professional looking to take the next step in your career, we encourage you to apply today for this 2nd Line Support role.
Network Engineer - 12 Month Contract - Hybrid - Dublin Duration: 12 months (Scope for extension) Location: Dublin Commencement Date - ASAP Daily Rate: Competitive on application Position Overview: My client is seeking a skilled Network Engineer to join their dynamic team in Dublin for a 12-month contract, with the potential for extension. If you're passionate about managing projects from inception to completion, collaborating with stakeholders, and providing exceptional technical support, we want to hear from you. Responsibilities: Lead projects with comprehensive oversight from start to finish, ensuring adherence to scope, budget, and timelines. Collaborate closely with stakeholders and technical teams throughout project life cycles, from planning to implementation. Proactively communicate with all involved parties to offer support, address issues, devise solutions, and enhance efficiency. Evaluate proposed project modifications, facilitating discussions to approve and implement beneficial changes. Provide 2nd and 3rd level support for reported incidents. Requirements: Demonstrated experience troubleshooting technical incidents within Cisco and/or Fortinet environments. Proficiency in Cisco ISE, Firepower, Wireless, and DNAC, along with Cisco Routing and Switching. Hands-on experience with Fortinet Fortigate, FortiManager, and FortiAnalyzer. Previous success delivering networking and security solutions in Cisco and Fortinet environments. Practical knowledge of routing protocols such as BGP, OSPF, and ISIS. Familiarity with MPLS technologies, including Layer 2 and Layer 3 VPN. Network Engineer - 12 Month Contract - Hybrid - Dublin
01/05/2024
Project-based
Network Engineer - 12 Month Contract - Hybrid - Dublin Duration: 12 months (Scope for extension) Location: Dublin Commencement Date - ASAP Daily Rate: Competitive on application Position Overview: My client is seeking a skilled Network Engineer to join their dynamic team in Dublin for a 12-month contract, with the potential for extension. If you're passionate about managing projects from inception to completion, collaborating with stakeholders, and providing exceptional technical support, we want to hear from you. Responsibilities: Lead projects with comprehensive oversight from start to finish, ensuring adherence to scope, budget, and timelines. Collaborate closely with stakeholders and technical teams throughout project life cycles, from planning to implementation. Proactively communicate with all involved parties to offer support, address issues, devise solutions, and enhance efficiency. Evaluate proposed project modifications, facilitating discussions to approve and implement beneficial changes. Provide 2nd and 3rd level support for reported incidents. Requirements: Demonstrated experience troubleshooting technical incidents within Cisco and/or Fortinet environments. Proficiency in Cisco ISE, Firepower, Wireless, and DNAC, along with Cisco Routing and Switching. Hands-on experience with Fortinet Fortigate, FortiManager, and FortiAnalyzer. Previous success delivering networking and security solutions in Cisco and Fortinet environments. Practical knowledge of routing protocols such as BGP, OSPF, and ISIS. Familiarity with MPLS technologies, including Layer 2 and Layer 3 VPN. Network Engineer - 12 Month Contract - Hybrid - Dublin
Technical Support Engineer - 365, 2nd line, 3rd line, Technical Support, Citrix We are currently working with am ambitious and thriving start-up firm who provide a service as a "virtual CTO/IT Director". This firm have been growing at a very fast rate with a business model that is proving to be extremely succesfful as a result of their growth they have a strong pipeline of work and projects upcoming, because of this they require a new Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) to join their team on a permanent basis. This role works closely with the CTO and Senior Solutions Consultants on integration and support projects, as 1st and 2nd line is handled by an MSP this role will really be working way above a usual support role and getting involved in high level technical matters that would not normally be available. This is a very urgent hire due to the sheer volume of projects and work, they need someone very enthusiastic to come in and really throw themselves at the work and grab the technical opportunity with both hands. You will receive training in any new technologies previously exposed to (Intune, EUC etc) one of the main reasons for being office based is so as you can learn. To be considered for this Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) role you must have: At least 3-5 years working within a technical support position (2nd-3rd line) Expert knowledge on the O365 platform. Professional experience preferred but not necessary. Duties Deal with any issues from the Service Desk Carry out onsite activities for support, installations and troubleshooting where it is not possible to fix remotely Provide ownership and innovation of the Service Desk and enable new features, improvements, and service level agreements. Assist and build all our internal support processes and documentation. Liaise with 3rd party vendors and triage support tickets between them and our customers. Ensure support tickets and incidents are dealt with in a timely manner and within agreed SLA's. Build and maintain relationships with 3rd party suppliers for services such as IaaS, managed printing and software vendors. Perform computer/server and software installations. Support the ongoing maintenance and stability of IT Services. Perform scheduled maintenance and other tasks, often outside of normal business hours. Ensure IT system, standards and procedures are maintained throughout the business. Carry out daily checks of our customers infrastructure, backups and monitoring and action accordingly. Help produce and maintain clear and accurate systems documentation for work undertaken by the IT team and in production of user guidance and instructions. Engage with various IT Projects. Proactively explore new technologies and investigate how they may be utilized with the company. Over time, as we expand we will look to develop a shift pattern to cover a 08:30 - 18:30 operating window with out of hours support as required. Support of Microsoft 365 and our cloud environments. Internal support for our non-technical staff.
01/05/2024
Full time
Technical Support Engineer - 365, 2nd line, 3rd line, Technical Support, Citrix We are currently working with am ambitious and thriving start-up firm who provide a service as a "virtual CTO/IT Director". This firm have been growing at a very fast rate with a business model that is proving to be extremely succesfful as a result of their growth they have a strong pipeline of work and projects upcoming, because of this they require a new Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) to join their team on a permanent basis. This role works closely with the CTO and Senior Solutions Consultants on integration and support projects, as 1st and 2nd line is handled by an MSP this role will really be working way above a usual support role and getting involved in high level technical matters that would not normally be available. This is a very urgent hire due to the sheer volume of projects and work, they need someone very enthusiastic to come in and really throw themselves at the work and grab the technical opportunity with both hands. You will receive training in any new technologies previously exposed to (Intune, EUC etc) one of the main reasons for being office based is so as you can learn. To be considered for this Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) role you must have: At least 3-5 years working within a technical support position (2nd-3rd line) Expert knowledge on the O365 platform. Professional experience preferred but not necessary. Duties Deal with any issues from the Service Desk Carry out onsite activities for support, installations and troubleshooting where it is not possible to fix remotely Provide ownership and innovation of the Service Desk and enable new features, improvements, and service level agreements. Assist and build all our internal support processes and documentation. Liaise with 3rd party vendors and triage support tickets between them and our customers. Ensure support tickets and incidents are dealt with in a timely manner and within agreed SLA's. Build and maintain relationships with 3rd party suppliers for services such as IaaS, managed printing and software vendors. Perform computer/server and software installations. Support the ongoing maintenance and stability of IT Services. Perform scheduled maintenance and other tasks, often outside of normal business hours. Ensure IT system, standards and procedures are maintained throughout the business. Carry out daily checks of our customers infrastructure, backups and monitoring and action accordingly. Help produce and maintain clear and accurate systems documentation for work undertaken by the IT team and in production of user guidance and instructions. Engage with various IT Projects. Proactively explore new technologies and investigate how they may be utilized with the company. Over time, as we expand we will look to develop a shift pattern to cover a 08:30 - 18:30 operating window with out of hours support as required. Support of Microsoft 365 and our cloud environments. Internal support for our non-technical staff.
Role: Network Security Engineer Salary: Up to £55,000 per annum dependent on experience Location: Onsite in Bracknell Candidates will be sponsored through SC and DV security clearance for this role if this is not in place already We are looking for a Network Engineer with experience/interest in network Security, such as managing IPS/IDS and SSL decryption. You will be porividing support to the 3rd Line and 24/7 support team. Skills and experience; Cisco Firepower Network Security ie IPS/IDS, SSL decryption, F5 devices 2nd/3rd line support experience If you are interested in discussing this Network Security Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
29/04/2024
Full time
Role: Network Security Engineer Salary: Up to £55,000 per annum dependent on experience Location: Onsite in Bracknell Candidates will be sponsored through SC and DV security clearance for this role if this is not in place already We are looking for a Network Engineer with experience/interest in network Security, such as managing IPS/IDS and SSL decryption. You will be porividing support to the 3rd Line and 24/7 support team. Skills and experience; Cisco Firepower Network Security ie IPS/IDS, SSL decryption, F5 devices 2nd/3rd line support experience If you are interested in discussing this Network Security Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Are you an experienced 2nd Line Application Support Engineer with a real passion for resolving issues and working within company SLAs whilst delivering high quality service at all times? If so please read on . Client Details A well respected Technology Business. Description You will be reporting to the Application Support Manager, and working collaboratively with the wider team providing top class customer service at all times. This role comes with a competitive salary of up to £46,000 per annum (inclusive of on call allowance) depending on experience with a host of further benefits including Hybrid working (3 days in office/2 days at home), Career Development and a Health Care Cash Plan and much more! If this sounds interesting to you, please read on What you will bring to the role: Working exposure within a Software Development environment in a previous role. Provide 2nd line application support to users. Exposure to working with BI tools. Working knowledge of Jira/Zendesk. Supplier Management experience would be a great advantage. Knowledge of SQL, CSV, Oracle, XML and JSON would be highly desirable. A Full UK Driving License with access to a Vehicle is essential. Profile The Successful Applicant: This is a great role for someone who is an experienced Application Support Engineer looking to expand further within their career. Proven experience working within an Application Support role. Excellent communication and teamwork skills. Adaptable to fast paced and ever-changing environments. Have the ability to work collaboratively within the Application Support team. A Full UK Driving Licence. Job Offer What's on offer: Competitive Salary of up to £46,000 including on call allowance DOE. Excellent working environment with lots of on-the-job learning. Health Cash Plan. Hybrid Working - 3 days on site. Career Development. AND MUCH MORE! Please note - this role requires a Full UK Driving Licence for occasional Client site visits. If this opportunity sounds exciting to you hit APPLY NOW before it's too late and this role is snapped up. We are looking to fill this quickly, so it will not be around for too long.
26/04/2024
Full time
Are you an experienced 2nd Line Application Support Engineer with a real passion for resolving issues and working within company SLAs whilst delivering high quality service at all times? If so please read on . Client Details A well respected Technology Business. Description You will be reporting to the Application Support Manager, and working collaboratively with the wider team providing top class customer service at all times. This role comes with a competitive salary of up to £46,000 per annum (inclusive of on call allowance) depending on experience with a host of further benefits including Hybrid working (3 days in office/2 days at home), Career Development and a Health Care Cash Plan and much more! If this sounds interesting to you, please read on What you will bring to the role: Working exposure within a Software Development environment in a previous role. Provide 2nd line application support to users. Exposure to working with BI tools. Working knowledge of Jira/Zendesk. Supplier Management experience would be a great advantage. Knowledge of SQL, CSV, Oracle, XML and JSON would be highly desirable. A Full UK Driving License with access to a Vehicle is essential. Profile The Successful Applicant: This is a great role for someone who is an experienced Application Support Engineer looking to expand further within their career. Proven experience working within an Application Support role. Excellent communication and teamwork skills. Adaptable to fast paced and ever-changing environments. Have the ability to work collaboratively within the Application Support team. A Full UK Driving Licence. Job Offer What's on offer: Competitive Salary of up to £46,000 including on call allowance DOE. Excellent working environment with lots of on-the-job learning. Health Cash Plan. Hybrid Working - 3 days on site. Career Development. AND MUCH MORE! Please note - this role requires a Full UK Driving Licence for occasional Client site visits. If this opportunity sounds exciting to you hit APPLY NOW before it's too late and this role is snapped up. We are looking to fill this quickly, so it will not be around for too long.
*CANDIDATE MUST HOLD ACTIVE SC CLEARANCE DUE TO THE NATURE OF THE ROLE* Role: Infrastructure Support Specialist Location: Edinburgh - Onsite IR35 Status: Outside Clearance: Must hold SC Clearance Site Hours: 07:00 - 16:30 Mon -Thurs and 07:00 - 13:30 Fri We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability. Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles Able to identify, define and resolve complex issues with Microsoft Windows and Office applications Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: Active Directory SCCM management & operation (or similar network management system) Microsoft WSUS (Windows Server Update Services) Ivanti Security Controls Ivanti Device and Application Control Avecto Defendpoint
26/04/2024
Project-based
*CANDIDATE MUST HOLD ACTIVE SC CLEARANCE DUE TO THE NATURE OF THE ROLE* Role: Infrastructure Support Specialist Location: Edinburgh - Onsite IR35 Status: Outside Clearance: Must hold SC Clearance Site Hours: 07:00 - 16:30 Mon -Thurs and 07:00 - 13:30 Fri We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability. Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles Able to identify, define and resolve complex issues with Microsoft Windows and Office applications Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: Active Directory SCCM management & operation (or similar network management system) Microsoft WSUS (Windows Server Update Services) Ivanti Security Controls Ivanti Device and Application Control Avecto Defendpoint
Spectrum IT Recruitment (South) Ltd
Portsmouth, Hampshire
Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting Hosted Telephony Solutions as well as general IT support. Who do this role suit? Those within a commutable distance of Southampton, Fareham, Havant. Those who are 1st line looking to move in to a 2nd Line Telco support role Those who are working in a 2nd Line Telco role, who are seeking an opportunity to further upskill. Those who are passionate, driven and keen to learn. The ideal candidate, will have experience across the following areas; Experience in Microsoft environments, Microsoft 365 or similar Cabling and Networking, including Switches. Hosted Telephony Solutions. Routers and Firewalls such as WatchGuard. Virtual & On-Prem Servers As you will be working as part of a team and will be in regular contact with my clients growing customer base then your communications, both written and verbal must be very strong. This is an excellent opportunity to join a company that would be able to offer further career opportunities along with some excellent training opportunities. To apply, please send your CV to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
25/04/2024
Full time
Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting Hosted Telephony Solutions as well as general IT support. Who do this role suit? Those within a commutable distance of Southampton, Fareham, Havant. Those who are 1st line looking to move in to a 2nd Line Telco support role Those who are working in a 2nd Line Telco role, who are seeking an opportunity to further upskill. Those who are passionate, driven and keen to learn. The ideal candidate, will have experience across the following areas; Experience in Microsoft environments, Microsoft 365 or similar Cabling and Networking, including Switches. Hosted Telephony Solutions. Routers and Firewalls such as WatchGuard. Virtual & On-Prem Servers As you will be working as part of a team and will be in regular contact with my clients growing customer base then your communications, both written and verbal must be very strong. This is an excellent opportunity to join a company that would be able to offer further career opportunities along with some excellent training opportunities. To apply, please send your CV to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
2nd Line Support Engineer - Cloud - Office 365 - SC Cleared - Wool, Dorset (RL7380) Location: Wool, Dorset Salary: Upto £37,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers. The Role Our client is seeking an experienced 2nd Line Support Engineer. This position is perfect for someone seeking a challenging role with ample opportunity for career growth. The role will suit an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You should be eligible for SC clearance. You will be mainly responsible for: Taking ownership and managing tickets through resolution or escalation is something you know all too well. Meeting your SLAs ( Service Level Agreements ) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. Taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and providing further guidance when necessary. Upskilling yourself by gaining relevant qualifications and accreditations to further develop your skills. Understanding the importance of problem ownership and client success and aiming for top rated client feedback, providing high quality services. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. Ensuring quality delivery when working at any of their client sites and enjoy working it, all at the same time. Technical Skills: These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 To apply for this 2nd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
25/04/2024
Full time
2nd Line Support Engineer - Cloud - Office 365 - SC Cleared - Wool, Dorset (RL7380) Location: Wool, Dorset Salary: Upto £37,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers. The Role Our client is seeking an experienced 2nd Line Support Engineer. This position is perfect for someone seeking a challenging role with ample opportunity for career growth. The role will suit an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You should be eligible for SC clearance. You will be mainly responsible for: Taking ownership and managing tickets through resolution or escalation is something you know all too well. Meeting your SLAs ( Service Level Agreements ) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. Taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and providing further guidance when necessary. Upskilling yourself by gaining relevant qualifications and accreditations to further develop your skills. Understanding the importance of problem ownership and client success and aiming for top rated client feedback, providing high quality services. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. Ensuring quality delivery when working at any of their client sites and enjoy working it, all at the same time. Technical Skills: These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 To apply for this 2nd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Role: Network Security Engineer Salary: Up to £55,000 per annum dependent on experience Location: Onsite in Bracknell Candidates will be sponsored through SC and DV security clearance for this role if this is not in place already We are looking for a Network Engineer with experience/interest in network Security, such as managing IPS/IDS and SSL decryption. You will be porividing support to the 3rd Line and 24/7 support team. Skills and experience; Cisco Firepower Network Security ie IPS/IDS, SSL decryption, F5 devices 2nd/3rd line support experience If you are interested in discussing this Network Security Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
24/04/2024
Full time
Role: Network Security Engineer Salary: Up to £55,000 per annum dependent on experience Location: Onsite in Bracknell Candidates will be sponsored through SC and DV security clearance for this role if this is not in place already We are looking for a Network Engineer with experience/interest in network Security, such as managing IPS/IDS and SSL decryption. You will be porividing support to the 3rd Line and 24/7 support team. Skills and experience; Cisco Firepower Network Security ie IPS/IDS, SSL decryption, F5 devices 2nd/3rd line support experience If you are interested in discussing this Network Security Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.