Senior SOC Analyst This is a chance for an individual to be in 'at the ground up' at the start of the development of the SOC and will play a leading role in the day-to-day activity of the SOC and influence of the SOC on an operational, technical and strategic level. The role will require SC Security Clearance and therefore candidate must only be UK nationals (duel nationality isn't accepted unfortunately) £50000 - £60000 per annum + Remote working London, Central What will you be doing? Primarily the role will be concerned with selecting and standing up an appropriate SIEM platform to service our client's needs. Once the tool is Embedded and processes are in place to ensure Business as Usual running, the role will then involve leading security monitoring efforts, conducting in-depth investigations, and actively participating in incident response activities. Duties & Responsibilities: Security Monitoring: Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct Real Time analysis of security alerts and escalate incidents as necessary. Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Threat Intelligence: Stay abreast of the latest cybersecurity threats and vulnerabilities, integrating threat intelligence into security monitoring processes. Contribute to the development of threat intelligence feeds to enhance proactive threat detection. Investigations: Perform in-depth investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Collaboration: Collaborate with cross-functional teams, including IT, legal, and management, to address security incidents and implement preventive measures. Provide expertise and guidance to other analysts. Security Tool Management: Manage and optimise security tools, ensuring they are properly configured and updated to maximize effectiveness. Evaluate new security technologies and recommend enhancements to the security infrastructure. Security Awareness: Contribute to security awareness training programs for employees to promote a culture of cybersecurity vigilance. Provide guidance on security best practices to various teams within the organization. Documentation: Maintain accurate and up-to-date documentation of security procedures, incident response plans, and analysis reports. Create post-incident reports for management and stakeholders. Create monthly reporting packs as per contractual requirements. Create and document robust event and incident management processes Essential Skills and Experience: Analytical mindset with the ability to troubleshoot and solve complex security issues. Excellent communication and interpersonal skills for collaborating with diverse teams. Leadership qualities to guide Junior Analysts and drive security initiatives. Up-to-date knowledge of cybersecurity trends and threats. Full understanding of SIEM systems - IBM QRadar, FortiSIEM, Splunk, Sentinel etc IT Security Management, Policies, Procedures, Standards and Guidelines Risk Assessment Privacy and Compliance Conversant with security best practices (including ISO27001) and relevant security legislation Security Operations and Incident Handling IT Security Architecture If you are interested in hearing more please apply below or ring or send your CV to (see below)
29/04/2024
Full time
Senior SOC Analyst This is a chance for an individual to be in 'at the ground up' at the start of the development of the SOC and will play a leading role in the day-to-day activity of the SOC and influence of the SOC on an operational, technical and strategic level. The role will require SC Security Clearance and therefore candidate must only be UK nationals (duel nationality isn't accepted unfortunately) £50000 - £60000 per annum + Remote working London, Central What will you be doing? Primarily the role will be concerned with selecting and standing up an appropriate SIEM platform to service our client's needs. Once the tool is Embedded and processes are in place to ensure Business as Usual running, the role will then involve leading security monitoring efforts, conducting in-depth investigations, and actively participating in incident response activities. Duties & Responsibilities: Security Monitoring: Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct Real Time analysis of security alerts and escalate incidents as necessary. Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Threat Intelligence: Stay abreast of the latest cybersecurity threats and vulnerabilities, integrating threat intelligence into security monitoring processes. Contribute to the development of threat intelligence feeds to enhance proactive threat detection. Investigations: Perform in-depth investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Collaboration: Collaborate with cross-functional teams, including IT, legal, and management, to address security incidents and implement preventive measures. Provide expertise and guidance to other analysts. Security Tool Management: Manage and optimise security tools, ensuring they are properly configured and updated to maximize effectiveness. Evaluate new security technologies and recommend enhancements to the security infrastructure. Security Awareness: Contribute to security awareness training programs for employees to promote a culture of cybersecurity vigilance. Provide guidance on security best practices to various teams within the organization. Documentation: Maintain accurate and up-to-date documentation of security procedures, incident response plans, and analysis reports. Create post-incident reports for management and stakeholders. Create monthly reporting packs as per contractual requirements. Create and document robust event and incident management processes Essential Skills and Experience: Analytical mindset with the ability to troubleshoot and solve complex security issues. Excellent communication and interpersonal skills for collaborating with diverse teams. Leadership qualities to guide Junior Analysts and drive security initiatives. Up-to-date knowledge of cybersecurity trends and threats. Full understanding of SIEM systems - IBM QRadar, FortiSIEM, Splunk, Sentinel etc IT Security Management, Policies, Procedures, Standards and Guidelines Risk Assessment Privacy and Compliance Conversant with security best practices (including ISO27001) and relevant security legislation Security Operations and Incident Handling IT Security Architecture If you are interested in hearing more please apply below or ring or send your CV to (see below)
IT Applications Manager - Addlestone, Surrey Salary - £50,000 - 56,650 - Car Allowance £6780 Hybrid working available IT Applications Manager required for a leading client based in Chertsey. My client is currently seeking a IT Application Manager to come on board to responsible is to maintain the operation of crucial business applications, minimizing any disruptions in service. You will also be providing assistance for all business applications, ensuring timely resolution of incidents and requests within the agreed service level agreements (SLAs). This support is provided by an in-house team of Application Support Analysts and external third-party support contracts. while collaborating with the Business Systems Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, * Strong application experience * Understanding of IT infrastructure and applications support SLA operational principles and 'best practice' requirements. * COINS (Finance, Commercial, Customer Services) * Workday (Human Resources) * Anaplan (Financial Cashflow) * Overseeing regular interactions with standard application vendors to grasp their development plans, ensuring top-notch support and efficient escalation routes. * Implementing minor improvements to applications as per business agreements. * Taking charge of small-scale projects and playing a pivotal role in major application-related initiatives. * Contributing to the development, documentation, and upkeep of vital business applications and related procedures. * Coordinating the daily functioning and optimization of applications. * Collaborating with the business systems manager to ensure applications adhere to the appropriate trajectory. * Overseeing a compact team of Application Support Analysts, accountable for incident resolution, request fulfillment, and problem-solving. * Participating in the strategic planning for integrating mission-critical applications to enhance business operations and employee efficiency. * Supervising the installation, upgrading, and routine maintenance of software applications. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
29/04/2024
Full time
IT Applications Manager - Addlestone, Surrey Salary - £50,000 - 56,650 - Car Allowance £6780 Hybrid working available IT Applications Manager required for a leading client based in Chertsey. My client is currently seeking a IT Application Manager to come on board to responsible is to maintain the operation of crucial business applications, minimizing any disruptions in service. You will also be providing assistance for all business applications, ensuring timely resolution of incidents and requests within the agreed service level agreements (SLAs). This support is provided by an in-house team of Application Support Analysts and external third-party support contracts. while collaborating with the Business Systems Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, * Strong application experience * Understanding of IT infrastructure and applications support SLA operational principles and 'best practice' requirements. * COINS (Finance, Commercial, Customer Services) * Workday (Human Resources) * Anaplan (Financial Cashflow) * Overseeing regular interactions with standard application vendors to grasp their development plans, ensuring top-notch support and efficient escalation routes. * Implementing minor improvements to applications as per business agreements. * Taking charge of small-scale projects and playing a pivotal role in major application-related initiatives. * Contributing to the development, documentation, and upkeep of vital business applications and related procedures. * Coordinating the daily functioning and optimization of applications. * Collaborating with the business systems manager to ensure applications adhere to the appropriate trajectory. * Overseeing a compact team of Application Support Analysts, accountable for incident resolution, request fulfillment, and problem-solving. * Participating in the strategic planning for integrating mission-critical applications to enhance business operations and employee efficiency. * Supervising the installation, upgrading, and routine maintenance of software applications. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Commercial Finance Analyst (Site Running & ESN) Permanent Reading/Hybrid working MBNL is jointly owned by EE and Three, two of the UK's leading and most innovative mobile operators. Established in 2007 as the industry's first network-sharing joint venture, MBNL's mission is to provide best-in-class mobile infrastructure services to EE and Three for serving their tens of millions of customers in the UK. Working at MBNL means being part of a team where you feel connected, valued, and supported. The Role: Working as part of the Commercial Finance Team, this role is solely responsible for all aspects of financial management for Site Running (~£400m per annum in value) and includes management accounting, reporting, business partnering, decision support, budgeting, and forecasting. This is a hybrid role and will be based in our Reading office 2 days per week. What you will do: Be responsible for the delivery of monthly management accounts to shareholders through close collaboration with outsourcing partners and internal stakeholders. Finance Month end tasks, Preparing and posting journals, producing variance analysis reports, accruals and completing post month end reconciliations. Ensure appropriate governance, approval, and financial management of all finance processes within Site Running. Assist in Producing and leading on 5-year plans and reforecasts for Site Running. Use Financial Modelling to build outlooks and support commercial deals. Be responsible for the management of the Property Escrow P2P process. Take accountability and ownership of Site Running P&L and Balance sheets ensuring accounting practises are adhered to. Take responsibility and ownership of the funding mechanism between MBNL and shareholders/MBNL and external partners to ensure appropriate levels are justified and maintained on monthly basis to support day to day operations. What we are looking for: Fully or Part Qualified accountant - ACCA, CIMA or similar Advanced Excel Experience in dealing with stakeholders Strong controlling background Excellent can-do attitude Entrepreneurial skills Strong academic background. Nice to have : Project Management experience Commercial experience in producing business and evaluation of business cases. Experience of supporting the business in managing large budget Knowledge of procurement systems/processes, SAP MBNL - building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited. Project People is acting as an Employment Agency in relation to this vacancy.
29/04/2024
Full time
Commercial Finance Analyst (Site Running & ESN) Permanent Reading/Hybrid working MBNL is jointly owned by EE and Three, two of the UK's leading and most innovative mobile operators. Established in 2007 as the industry's first network-sharing joint venture, MBNL's mission is to provide best-in-class mobile infrastructure services to EE and Three for serving their tens of millions of customers in the UK. Working at MBNL means being part of a team where you feel connected, valued, and supported. The Role: Working as part of the Commercial Finance Team, this role is solely responsible for all aspects of financial management for Site Running (~£400m per annum in value) and includes management accounting, reporting, business partnering, decision support, budgeting, and forecasting. This is a hybrid role and will be based in our Reading office 2 days per week. What you will do: Be responsible for the delivery of monthly management accounts to shareholders through close collaboration with outsourcing partners and internal stakeholders. Finance Month end tasks, Preparing and posting journals, producing variance analysis reports, accruals and completing post month end reconciliations. Ensure appropriate governance, approval, and financial management of all finance processes within Site Running. Assist in Producing and leading on 5-year plans and reforecasts for Site Running. Use Financial Modelling to build outlooks and support commercial deals. Be responsible for the management of the Property Escrow P2P process. Take accountability and ownership of Site Running P&L and Balance sheets ensuring accounting practises are adhered to. Take responsibility and ownership of the funding mechanism between MBNL and shareholders/MBNL and external partners to ensure appropriate levels are justified and maintained on monthly basis to support day to day operations. What we are looking for: Fully or Part Qualified accountant - ACCA, CIMA or similar Advanced Excel Experience in dealing with stakeholders Strong controlling background Excellent can-do attitude Entrepreneurial skills Strong academic background. Nice to have : Project Management experience Commercial experience in producing business and evaluation of business cases. Experience of supporting the business in managing large budget Knowledge of procurement systems/processes, SAP MBNL - building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited. Project People is acting as an Employment Agency in relation to this vacancy.
Wealth Management Business Analyst Consultant (m/f/d) with Languages English, German (nice to have) Westhouse is one of the leading international recruitment agencies for the procurement of highly qualified experts in fields such as IT life cycle management, SAP, engineering, commerce and specialist consultancy. For our client we are currently looking for a Wealth Management Business Analyst Consultant (m/f/d) General information Reference: 168184 Location: GA Zurich (3 days onsite/2 days remote in CH) Start: 02.05.2024 Volume: Full time Duration: 31.12.2024 (plus extension) Languages: English, German (nice to have) Your Skills - Previous experience as a Management Consultant with technical expertise. - Minimum 5 years of experience working as a Business Analyst/Analyst. - Minimum 5 years of experience working as a Project Manager. - Practical and applied knowledge of the asset management industry and key applications. - Strong domain knowledge of funds and mandate capabilities. - Proven experience in leading integration projects. - Demonstrated analytical capabilities with a focus on process improvement. - Excellent communication skills, both written and verbal, with the ability to effectively present complex information. Your Tasks - Provide strategic guidance and consulting services to clients in the wealth management industry. - Analyze client requirements and develop innovative solutions to meet their needs. - Lead integration projects, ensuring seamless implementation of new systems and processes. - Utilize practical knowledge of asset management industry and key applications, with a focus on clients and products. - Demonstrate domain expertise in funds and mandate capabilities. - Collaborate with cross-functional teams to drive process improvements and optimize business operations. - Conduct in-depth analysis of business processes and systems, identifying areas for improvement and optimization. - Develop and deliver presentations to communicate findings, recommendations, and project updates to stakeholders. - Serve as a subject matter expert, providing guidance and support to junior team members. Interested? We look forward to receiving your application documents in electronic form.
29/04/2024
Project-based
Wealth Management Business Analyst Consultant (m/f/d) with Languages English, German (nice to have) Westhouse is one of the leading international recruitment agencies for the procurement of highly qualified experts in fields such as IT life cycle management, SAP, engineering, commerce and specialist consultancy. For our client we are currently looking for a Wealth Management Business Analyst Consultant (m/f/d) General information Reference: 168184 Location: GA Zurich (3 days onsite/2 days remote in CH) Start: 02.05.2024 Volume: Full time Duration: 31.12.2024 (plus extension) Languages: English, German (nice to have) Your Skills - Previous experience as a Management Consultant with technical expertise. - Minimum 5 years of experience working as a Business Analyst/Analyst. - Minimum 5 years of experience working as a Project Manager. - Practical and applied knowledge of the asset management industry and key applications. - Strong domain knowledge of funds and mandate capabilities. - Proven experience in leading integration projects. - Demonstrated analytical capabilities with a focus on process improvement. - Excellent communication skills, both written and verbal, with the ability to effectively present complex information. Your Tasks - Provide strategic guidance and consulting services to clients in the wealth management industry. - Analyze client requirements and develop innovative solutions to meet their needs. - Lead integration projects, ensuring seamless implementation of new systems and processes. - Utilize practical knowledge of asset management industry and key applications, with a focus on clients and products. - Demonstrate domain expertise in funds and mandate capabilities. - Collaborate with cross-functional teams to drive process improvements and optimize business operations. - Conduct in-depth analysis of business processes and systems, identifying areas for improvement and optimization. - Develop and deliver presentations to communicate findings, recommendations, and project updates to stakeholders. - Serve as a subject matter expert, providing guidance and support to junior team members. Interested? We look forward to receiving your application documents in electronic form.
Adobe Target Integration Specialist - 6 months - Remote working - Outside IR35 Job Description: The Adobe Target Integration Specialist role requires a skilled professional with expertise in Java and Node.js development, coupled with a deep understanding of Adobe Target platforms. The primary responsibility of this role is to ensure smooth integration for Adobe Target within our Java and Node.js environments, focusing on tagging within our Customer Data Platform (CDP) to enable effective data management and personalized customer experiences. Responsibilities: Design and develop robust integration solutions for Adobe Target within Java and Node.js environments. Implement tagging strategies to capture and manage customer data effectively, ensuring data integrity and consistency. Collaborate with stakeholders to understand business requirements and translate them into technical solutions for tagging and personalization. Configure and deploy tags for tracking user interactions across web and mobile applications, including event tracking and data layer implementation. Work closely with analytics teams to define key metrics and events for tracking, ensuring accurate data collection and reporting. Conduct testing and validation of Adobe Target integrations to ensure proper functionality and performance. Provide technical guidance and support to internal teams on best practices for tagging, data collection, and personalization strategies. Requirements : Proven experience with Adobe Target, including hands-on experience in integrating both platforms within Java and Node.js environments. Strong proficiency in Java and Node.js development, with a solid understanding of JavaScript programming language. Experience in implementing and managing tagging solutions, including data layer implementation and event tracking. Familiarity with data management concepts and best practices, including data governance, privacy regulations, and data quality assurance. Ability to collaborate effectively with cross-functional teams, including developers, marketers, and analysts, to achieve business objectives. Excellent problem-solving skills and attention to detail, with the ability to troubleshoot and resolve complex technical issues. Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders. Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience). This role offers an opportunity to contribute to the seamless integration of critical platforms for enhanced customer experiences. The ideal candidate will thrive in a collaborative environment and possess the technical expertise necessary to drive successful integration projects. Applicants must be eligible to work in the UK without Visa restrictions Applicants must submit a CV for consideration.
29/04/2024
Project-based
Adobe Target Integration Specialist - 6 months - Remote working - Outside IR35 Job Description: The Adobe Target Integration Specialist role requires a skilled professional with expertise in Java and Node.js development, coupled with a deep understanding of Adobe Target platforms. The primary responsibility of this role is to ensure smooth integration for Adobe Target within our Java and Node.js environments, focusing on tagging within our Customer Data Platform (CDP) to enable effective data management and personalized customer experiences. Responsibilities: Design and develop robust integration solutions for Adobe Target within Java and Node.js environments. Implement tagging strategies to capture and manage customer data effectively, ensuring data integrity and consistency. Collaborate with stakeholders to understand business requirements and translate them into technical solutions for tagging and personalization. Configure and deploy tags for tracking user interactions across web and mobile applications, including event tracking and data layer implementation. Work closely with analytics teams to define key metrics and events for tracking, ensuring accurate data collection and reporting. Conduct testing and validation of Adobe Target integrations to ensure proper functionality and performance. Provide technical guidance and support to internal teams on best practices for tagging, data collection, and personalization strategies. Requirements : Proven experience with Adobe Target, including hands-on experience in integrating both platforms within Java and Node.js environments. Strong proficiency in Java and Node.js development, with a solid understanding of JavaScript programming language. Experience in implementing and managing tagging solutions, including data layer implementation and event tracking. Familiarity with data management concepts and best practices, including data governance, privacy regulations, and data quality assurance. Ability to collaborate effectively with cross-functional teams, including developers, marketers, and analysts, to achieve business objectives. Excellent problem-solving skills and attention to detail, with the ability to troubleshoot and resolve complex technical issues. Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders. Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience). This role offers an opportunity to contribute to the seamless integration of critical platforms for enhanced customer experiences. The ideal candidate will thrive in a collaborative environment and possess the technical expertise necessary to drive successful integration projects. Applicants must be eligible to work in the UK without Visa restrictions Applicants must submit a CV for consideration.
IT Support Analyst 5 days onsite Our client, based in the Bromsgrove area have an exciting opportunity for an IT Support Analyst with 1st/2nd line experience to join their team on a permanent basis. The role will require excellent communication skills, supporting the user base over the phone, on email and face to face. A strong Microsoft technologies background is required and experience with mobile devices and telephony systems would be advantageous. You must be prepared to trabel to the client site 5 days per week, having a Full UK license access to your own vehicle at all times is desirable due to limited public transport links. Skillls required: Proven PC & Network Support Windows 10/11 Devices Server 2016 & 2019 Extensive Microsoft 365 environment Mobile & Fixed Line telephony IT Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
29/04/2024
Full time
IT Support Analyst 5 days onsite Our client, based in the Bromsgrove area have an exciting opportunity for an IT Support Analyst with 1st/2nd line experience to join their team on a permanent basis. The role will require excellent communication skills, supporting the user base over the phone, on email and face to face. A strong Microsoft technologies background is required and experience with mobile devices and telephony systems would be advantageous. You must be prepared to trabel to the client site 5 days per week, having a Full UK license access to your own vehicle at all times is desirable due to limited public transport links. Skillls required: Proven PC & Network Support Windows 10/11 Devices Server 2016 & 2019 Extensive Microsoft 365 environment Mobile & Fixed Line telephony IT Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Business Data Analyst vacancy requiring Qliksense knowledge for our Basel based client in the agricultural sector . Your tasks: Overseeing the enhancement and maintenance of the AIDA incident database, ensuring data accuracy and system functionality Leading initiatives to achieve improvement targets, including data uploads, training programs, and user support Collaborating with regional teams to enhance incident tracking and emergency response protocols Distributing incident data reports and dashboards to key stakeholders for insights and decision-making Managing the seamless operation of internal data collection platforms, ensuring alignment with business requirements Coordinating cross-functional projects to integrate external services and develop internal tools for data management and analysis Your experience/knowledge: Proven experience in data management and support Proficiency in data visualization tools such as Tableau, Power BI, or QlikSense Expertise in database management systems such as SQL, Oracle, or MongoDB Advanced knowledge of IT project coordination using multiple databases Strong project management skills with the ability to coordinate cross-functional projects effectively Familiarity with regulatory compliance related to data management and incident reporting. Your soft skills: Excellent communication and interpersonal skills for collaboration with diverse teams Collaborative team player with the ability to work independently Location: Basel, Switzerland Sector: Agriculture Start: 06/2024 Duration: 07MM+ Ref .Nr.: BH21589 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
29/04/2024
Project-based
Business Data Analyst vacancy requiring Qliksense knowledge for our Basel based client in the agricultural sector . Your tasks: Overseeing the enhancement and maintenance of the AIDA incident database, ensuring data accuracy and system functionality Leading initiatives to achieve improvement targets, including data uploads, training programs, and user support Collaborating with regional teams to enhance incident tracking and emergency response protocols Distributing incident data reports and dashboards to key stakeholders for insights and decision-making Managing the seamless operation of internal data collection platforms, ensuring alignment with business requirements Coordinating cross-functional projects to integrate external services and develop internal tools for data management and analysis Your experience/knowledge: Proven experience in data management and support Proficiency in data visualization tools such as Tableau, Power BI, or QlikSense Expertise in database management systems such as SQL, Oracle, or MongoDB Advanced knowledge of IT project coordination using multiple databases Strong project management skills with the ability to coordinate cross-functional projects effectively Familiarity with regulatory compliance related to data management and incident reporting. Your soft skills: Excellent communication and interpersonal skills for collaboration with diverse teams Collaborative team player with the ability to work independently Location: Basel, Switzerland Sector: Agriculture Start: 06/2024 Duration: 07MM+ Ref .Nr.: BH21589 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
AEM Developer £60,000 - £75,000 per annum Fully Remote About the role: We are seeking a talented and experienced Adobe Experience Manager (AEM) Developer to join our dynamic team. As an AEM Developer, you will play a critical role in the development, customisation, and maintenance of our Adobe Experience Manager-based solution. You will help to deliver engaging and personalised digital experiences to our customers. Working closely with cross-functional teams, including designers, content creators, and other developers, to create and optimise our web applications and websites using AEM. Key Responsibilities: Collaborate with stakeholders, including business analysts and designers, to understand project requirements and translate them into technical solutions using AEM. Develop and customise AEM components, templates, and workflows to meet project specifications. Implement responsive and accessible web designs to ensure optimal user experiences across various devices and browsers. Integrate third-party systems and services into AEM solutions, such as eCommerce platforms, CRM systems, and analytics tools. Perform AEM system upgrades, patches, and maintenance tasks as required. Troubleshoot and debug AEM-related issues and provide timely resolutions. Optimise web applications for performance, security, and scalability. Stay up-to-date with the latest AEM features and best practices and share knowledge with the team. Skills and Experience: Proven experience as an AEM Developer, with a strong portfolio of AEM projects. In-depth knowledge of Adobe Experience Manager, including AEM Sites and AEM Assets. Proficiency in Front End technologies such as HTML5, CSS3, JavaScript, and jQuery. Experience with Java/Groovy programming and building custom AEM components. Familiarity with AEM templates, workflows, and sling models. Strong understanding of responsive web design principles and accessibility standards. Knowledge of web security best practices and experience implementing security measures in AEM. Excellent problem-solving and debugging skills. Ability to work effectively in a collaborative team environment and communicate technical concepts to non-technical stakeholders. Adobe certifications in AEM are a plus.
29/04/2024
Full time
AEM Developer £60,000 - £75,000 per annum Fully Remote About the role: We are seeking a talented and experienced Adobe Experience Manager (AEM) Developer to join our dynamic team. As an AEM Developer, you will play a critical role in the development, customisation, and maintenance of our Adobe Experience Manager-based solution. You will help to deliver engaging and personalised digital experiences to our customers. Working closely with cross-functional teams, including designers, content creators, and other developers, to create and optimise our web applications and websites using AEM. Key Responsibilities: Collaborate with stakeholders, including business analysts and designers, to understand project requirements and translate them into technical solutions using AEM. Develop and customise AEM components, templates, and workflows to meet project specifications. Implement responsive and accessible web designs to ensure optimal user experiences across various devices and browsers. Integrate third-party systems and services into AEM solutions, such as eCommerce platforms, CRM systems, and analytics tools. Perform AEM system upgrades, patches, and maintenance tasks as required. Troubleshoot and debug AEM-related issues and provide timely resolutions. Optimise web applications for performance, security, and scalability. Stay up-to-date with the latest AEM features and best practices and share knowledge with the team. Skills and Experience: Proven experience as an AEM Developer, with a strong portfolio of AEM projects. In-depth knowledge of Adobe Experience Manager, including AEM Sites and AEM Assets. Proficiency in Front End technologies such as HTML5, CSS3, JavaScript, and jQuery. Experience with Java/Groovy programming and building custom AEM components. Familiarity with AEM templates, workflows, and sling models. Strong understanding of responsive web design principles and accessibility standards. Knowledge of web security best practices and experience implementing security measures in AEM. Excellent problem-solving and debugging skills. Ability to work effectively in a collaborative team environment and communicate technical concepts to non-technical stakeholders. Adobe certifications in AEM are a plus.
NO SPONSORSHIP Microsoft M365 Administrator (MS Teams and SharePoint Online) SALARY: $140k - $165k flex LOCATIONS: Primary: Chicago, IL /Secondary: Dallas/Austin/Houston/Boston/NY/Washington DC/Miami 2 days remote/3 days onsite Looking for a candidate with heavy SharePoint 2019 on premise, SharePoint online, M365 azure MS teams The Application Developer II role is responsible for the administration, support, build, implementation, and troubleshooting of both our SharePoint 2019 On-Premises infrastructure as well as oversight of all Microsoft 365 collaboration application (SharePoint Online, Power Platform, Teams) solutions, with a strong focus on standard operating procedures, communication, and security. SharePoint 2019 On-Premise Farm Management, including assisting in the installation, configuration, upgrade, and maintenance of all existing SharePoint farms. Builds out solutions using proper SDLC procedures Monthly patching, daily monitoring, security compliance, and tier 3 support for tickets. Plans, documents, and implements disaster recovery testing annually. Leverages migration tools and Powershell to promote solution-ready content up to Production and refreshes Production content down to lower level environments. Helps assist and support the migration of SharePoint environments from on-premise to M365 cloud-based tenant as well as other SaaS applications. Works closely with site owners and stakeholders to facilitate any transition of content and solutions, ensuring minimal disruption to business operations. Works with knowledge services, site owners, and business analysts to understand requirements and contribute to developing functional and technical requirements as well as implementation plans. Ensuring sufficient storage space by performing clean-ups and archiving data and logs. Reviewing usage and activity reports and making adjustments to ensure optimized user-experiences. Technologies/Software Strong knowledge of and experience with SharePoint 2019 On-Premise using the Classic Framework. Strong knowledge of Microsoft 365 with specific concentration on SharePoint Online, Microsoft Power Platform, and Microsoft Teams along with other collaboration apps such as Sway, Planner, Stream, and Viva Knowledge of Powershell and SharePoint Management Shell a plus. Ability to participate in all aspects of application SDLC including Agile methodologies with expertise in using Azure Dev Ops and Jira Experience with SharePoint migration and reporting tools such as Sharegate and SharePoint Essentials Toolkit Must participate in daily team scrums and code reviews Must understand Microsoft SQL Server
29/04/2024
Full time
NO SPONSORSHIP Microsoft M365 Administrator (MS Teams and SharePoint Online) SALARY: $140k - $165k flex LOCATIONS: Primary: Chicago, IL /Secondary: Dallas/Austin/Houston/Boston/NY/Washington DC/Miami 2 days remote/3 days onsite Looking for a candidate with heavy SharePoint 2019 on premise, SharePoint online, M365 azure MS teams The Application Developer II role is responsible for the administration, support, build, implementation, and troubleshooting of both our SharePoint 2019 On-Premises infrastructure as well as oversight of all Microsoft 365 collaboration application (SharePoint Online, Power Platform, Teams) solutions, with a strong focus on standard operating procedures, communication, and security. SharePoint 2019 On-Premise Farm Management, including assisting in the installation, configuration, upgrade, and maintenance of all existing SharePoint farms. Builds out solutions using proper SDLC procedures Monthly patching, daily monitoring, security compliance, and tier 3 support for tickets. Plans, documents, and implements disaster recovery testing annually. Leverages migration tools and Powershell to promote solution-ready content up to Production and refreshes Production content down to lower level environments. Helps assist and support the migration of SharePoint environments from on-premise to M365 cloud-based tenant as well as other SaaS applications. Works closely with site owners and stakeholders to facilitate any transition of content and solutions, ensuring minimal disruption to business operations. Works with knowledge services, site owners, and business analysts to understand requirements and contribute to developing functional and technical requirements as well as implementation plans. Ensuring sufficient storage space by performing clean-ups and archiving data and logs. Reviewing usage and activity reports and making adjustments to ensure optimized user-experiences. Technologies/Software Strong knowledge of and experience with SharePoint 2019 On-Premise using the Classic Framework. Strong knowledge of Microsoft 365 with specific concentration on SharePoint Online, Microsoft Power Platform, and Microsoft Teams along with other collaboration apps such as Sway, Planner, Stream, and Viva Knowledge of Powershell and SharePoint Management Shell a plus. Ability to participate in all aspects of application SDLC including Agile methodologies with expertise in using Azure Dev Ops and Jira Experience with SharePoint migration and reporting tools such as Sharegate and SharePoint Essentials Toolkit Must participate in daily team scrums and code reviews Must understand Microsoft SQL Server
Team Leader SOC Analyst Based on site in Birmingham Monday - Friday (9-5) Outside IR35 The ideal candidate must hold an active security clearance (SC) due to the time scale of the project The candidate will need to have worked in a SOC, perform Tier 3 functions and be an overall Manager for all the shifts. What's in Store for You: Cutting-Edge Technological Playground: Delve into LogRhythm, Splunk, Darktrace (Threat Visualizer), and FireEye (EX, NX, HX, CMS) - platforms where your expertise shines brightest. Mastering Networks: Navigate the OSI Reference Model and engage with various network communication protocols with finesse. Unleash Action: Dive deep into incident response, log analysis, and PCAP analysis - your canvas for showcasing cybersecurity excellence. Digital Sleuth: Investigate Windows/Linux systems, uncovering signs of compromise with your digital magnifying glass. Communication Virtuoso: Translate cybersecurity risks into language that resonates with business objectives. Incident Commander: Lead security incidents with strategic finesse, providing user-centric updates along the way. Guardian of Cyber Realms: Implement Defensive Cyber-attack methodologies and frameworks, safeguarding digital territories with your toolkit. Scripting Expertise: Elevate your game with foundational Scripting knowledge, adding an extra layer of brilliance to your arsenal. SOC Mastery: Your journey through Security Operations Centers or as a security analyst equips you to handle incidents across a spectrum of tools. Why Choose Us? Continuous Learning Environment: Elevate your skills in an ecosystem that thrives on constant growth and development. Talented Team Collaboration: Work alongside a diverse and highly skilled cohort, fostering innovation and creativity. Cutting-Edge Challenges: Tackle the latest security challenges head-on, equipped with the most advanced technology available.
29/04/2024
Project-based
Team Leader SOC Analyst Based on site in Birmingham Monday - Friday (9-5) Outside IR35 The ideal candidate must hold an active security clearance (SC) due to the time scale of the project The candidate will need to have worked in a SOC, perform Tier 3 functions and be an overall Manager for all the shifts. What's in Store for You: Cutting-Edge Technological Playground: Delve into LogRhythm, Splunk, Darktrace (Threat Visualizer), and FireEye (EX, NX, HX, CMS) - platforms where your expertise shines brightest. Mastering Networks: Navigate the OSI Reference Model and engage with various network communication protocols with finesse. Unleash Action: Dive deep into incident response, log analysis, and PCAP analysis - your canvas for showcasing cybersecurity excellence. Digital Sleuth: Investigate Windows/Linux systems, uncovering signs of compromise with your digital magnifying glass. Communication Virtuoso: Translate cybersecurity risks into language that resonates with business objectives. Incident Commander: Lead security incidents with strategic finesse, providing user-centric updates along the way. Guardian of Cyber Realms: Implement Defensive Cyber-attack methodologies and frameworks, safeguarding digital territories with your toolkit. Scripting Expertise: Elevate your game with foundational Scripting knowledge, adding an extra layer of brilliance to your arsenal. SOC Mastery: Your journey through Security Operations Centers or as a security analyst equips you to handle incidents across a spectrum of tools. Why Choose Us? Continuous Learning Environment: Elevate your skills in an ecosystem that thrives on constant growth and development. Talented Team Collaboration: Work alongside a diverse and highly skilled cohort, fostering innovation and creativity. Cutting-Edge Challenges: Tackle the latest security challenges head-on, equipped with the most advanced technology available.
Clinical Solutions Specialist. Job Summary: Our client a market leading global digital healthcare supplier require a Clinical Solutions Specialist to play a crucial role in connecting clinical and IT teams within healthcare organisations (NHS). Working closely with Clinical and Professional Services teams, this role facilitates successful customer implementation projects post-sale by applying clinical expertise, organisational knowledge, and change management skills. The position involves collaborating with clinical teams to understand workflows, define functional requirements, oversee configuration activities, and coordinate user testing. Additionally, the role contributes to refining clinical implementation methodology and requires some domestic and occasional international travel. Duties and Responsibilities: - Facilitate communication between clinical and IT teams through on-site visits, phone calls, web conferences, and email. - Execute project tasks including consulting on solutions, clinical workflow design and testing, and providing guidance on best practices. - Develop concise Clinical Design Documentation outlining workflows and recommendations for each clinical area. - Contribute to creating and maintaining process-related best practices, training materials, and documentation. - Identify clinical risks and assist in developing risk mitigation strategies. - Collaborate with Clinical Informatics Analyst to enhance existing workflows using digital solutions. - Offer implementation and post-implementation support. - Willingness to travel and work on-site at various healthcare facilities. - Engage with IT and clinical leadership and staff. - Perform other duties as assigned. Qualifications: - Preferred: Nursing degree or equivalent extensive clinical operations experience (Nursing, Radiologist etc) - Previous or current clinical or operational experience required. - Expertise in clinical workflows in major acute care hospital settings. - Credibility in the clinical environment. - Ability to translate clinical terminology and processes into layman's terms for non-clinical colleagues. - Excellent communication skills and ability to network with clinical peers and team members. - Capable of leading or participating in cross-functional teams. - Familiarity with acute care hospital information technologies preferred. - Knowledge of healthcare policies and regulations, such as NHS guidelines and information governance, preferred. - Familiarity with product management and software development life cycle preferred but not required. - Strong writing skills to document clinical analysis and recommendations clearly. This is an excellent opportunity to move into a full time digital career using your extensive clinical background. This is a remote role with some onsite work for meetings with clients 10%-20% of the time with very occasional longer periods, candidates require excellent communication skills and the ability to interact and direct senior healthcare clients. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
29/04/2024
Full time
Clinical Solutions Specialist. Job Summary: Our client a market leading global digital healthcare supplier require a Clinical Solutions Specialist to play a crucial role in connecting clinical and IT teams within healthcare organisations (NHS). Working closely with Clinical and Professional Services teams, this role facilitates successful customer implementation projects post-sale by applying clinical expertise, organisational knowledge, and change management skills. The position involves collaborating with clinical teams to understand workflows, define functional requirements, oversee configuration activities, and coordinate user testing. Additionally, the role contributes to refining clinical implementation methodology and requires some domestic and occasional international travel. Duties and Responsibilities: - Facilitate communication between clinical and IT teams through on-site visits, phone calls, web conferences, and email. - Execute project tasks including consulting on solutions, clinical workflow design and testing, and providing guidance on best practices. - Develop concise Clinical Design Documentation outlining workflows and recommendations for each clinical area. - Contribute to creating and maintaining process-related best practices, training materials, and documentation. - Identify clinical risks and assist in developing risk mitigation strategies. - Collaborate with Clinical Informatics Analyst to enhance existing workflows using digital solutions. - Offer implementation and post-implementation support. - Willingness to travel and work on-site at various healthcare facilities. - Engage with IT and clinical leadership and staff. - Perform other duties as assigned. Qualifications: - Preferred: Nursing degree or equivalent extensive clinical operations experience (Nursing, Radiologist etc) - Previous or current clinical or operational experience required. - Expertise in clinical workflows in major acute care hospital settings. - Credibility in the clinical environment. - Ability to translate clinical terminology and processes into layman's terms for non-clinical colleagues. - Excellent communication skills and ability to network with clinical peers and team members. - Capable of leading or participating in cross-functional teams. - Familiarity with acute care hospital information technologies preferred. - Knowledge of healthcare policies and regulations, such as NHS guidelines and information governance, preferred. - Familiarity with product management and software development life cycle preferred but not required. - Strong writing skills to document clinical analysis and recommendations clearly. This is an excellent opportunity to move into a full time digital career using your extensive clinical background. This is a remote role with some onsite work for meetings with clients 10%-20% of the time with very occasional longer periods, candidates require excellent communication skills and the ability to interact and direct senior healthcare clients. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Senior Business Engineer- Finanzierungen (m,w,d) Hypotheken/Kredite/Jira/Confluence Projekt/Rolle : Als Business Engineer in einem agilen Team sind Sie verantwortlich für die Spezifikation von Anforderungen und Stories sowie die Durchführung von Tests. Ihr Tätigkeitsbereich umfasst Finanzierungsanwendungen für private und Firmenkunden Aufgaben: Detaillierte Analyse und Spezifikation von Features und Stories Unterstützung des Entwicklungsteams bei Fragen, Klärungen Erstellung von Testfällen Testen von Features/Stories in allen Testumgebungen inkl. End-to-End-Tests Aktualisierung relevanter Projektunterlagen, Handbücher usw. Anforderungen: Mindestens 5 Jahre Berufserfahrung, vorzugsweise im Finanzsektor Erfahrung und Know-how im Finanzierungsgeschäft (Hypotheken und Kredite) Erfahrung in der Arbeit mit Jira und Confluence Erfahrung in der Arbeit mit der MS Office Suite Starke analytische Fähigkeiten und sehr gute methodische Kompetenzen Lösungsorientierte, eigenständige Persönlichkeit Interesse an und Freude an der Arbeit in interdisziplinären Teams Kenntnisse agiler Projektmanagementmethoden (z. B. Scrum, SAFe) Sprachen: Deutsch: fliessend in Wort und Schrift Englisch: fliessend in Wort und Schrift Referenznummer: 923403KS Position: Business Engineer/Business Analyst (m,w,d) Branche: Bankwesen Einsatzort: Zürich und Region Pensum: 80% Startdatum: ASAP (Start nach Absprache) Enddatum: 31.05.2025 Sollte diese Position Ihr Interesse geweckt haben, senden Sie uns bitte Ihr komplettes Dossier via den Link in dieser Anzeige. Über uns: ITech Consult ist ein nach ISO 9001:2015 zertifiziertes Schweizer Unternehmen mit Niederlassungen in Deutschland und Irland. ITech Consult ist spezialisiert auf die Vermittlung von IT-Kandidaten für Auftragsarbeiten. Wir wurden 1997 von IT- Profis gegründet und wissen daher, wie wichtig die professionelle Unterstützung bei der Projektsuche und -arbeit ist.
29/04/2024
Project-based
Senior Business Engineer- Finanzierungen (m,w,d) Hypotheken/Kredite/Jira/Confluence Projekt/Rolle : Als Business Engineer in einem agilen Team sind Sie verantwortlich für die Spezifikation von Anforderungen und Stories sowie die Durchführung von Tests. Ihr Tätigkeitsbereich umfasst Finanzierungsanwendungen für private und Firmenkunden Aufgaben: Detaillierte Analyse und Spezifikation von Features und Stories Unterstützung des Entwicklungsteams bei Fragen, Klärungen Erstellung von Testfällen Testen von Features/Stories in allen Testumgebungen inkl. End-to-End-Tests Aktualisierung relevanter Projektunterlagen, Handbücher usw. Anforderungen: Mindestens 5 Jahre Berufserfahrung, vorzugsweise im Finanzsektor Erfahrung und Know-how im Finanzierungsgeschäft (Hypotheken und Kredite) Erfahrung in der Arbeit mit Jira und Confluence Erfahrung in der Arbeit mit der MS Office Suite Starke analytische Fähigkeiten und sehr gute methodische Kompetenzen Lösungsorientierte, eigenständige Persönlichkeit Interesse an und Freude an der Arbeit in interdisziplinären Teams Kenntnisse agiler Projektmanagementmethoden (z. B. Scrum, SAFe) Sprachen: Deutsch: fliessend in Wort und Schrift Englisch: fliessend in Wort und Schrift Referenznummer: 923403KS Position: Business Engineer/Business Analyst (m,w,d) Branche: Bankwesen Einsatzort: Zürich und Region Pensum: 80% Startdatum: ASAP (Start nach Absprache) Enddatum: 31.05.2025 Sollte diese Position Ihr Interesse geweckt haben, senden Sie uns bitte Ihr komplettes Dossier via den Link in dieser Anzeige. Über uns: ITech Consult ist ein nach ISO 9001:2015 zertifiziertes Schweizer Unternehmen mit Niederlassungen in Deutschland und Irland. ITech Consult ist spezialisiert auf die Vermittlung von IT-Kandidaten für Auftragsarbeiten. Wir wurden 1997 von IT- Profis gegründet und wissen daher, wie wichtig die professionelle Unterstützung bei der Projektsuche und -arbeit ist.
Our client is an innovator at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. They are currently looking for potentially multiple Service Desk Analysts to join the team and help support the businesses. They are hoping to offer the successful candidate somewhere in the region of 25K per annum, but this is dependent on experience. Responsibilities: Timely Response: Address inbound technical helpdesk tickets and calls promptly within the agreed-upon timescales. Customer Service: Deliver exceptional customer service, ensuring consistent updates and clear communication regarding ticket resolution. Problem Resolution: Utilise tools to assist merchants/customers effectively, maintaining and updating these tools as necessary. Escalation Protocol: Follow the established escalation process for additional assistance or referral, taking responsibility for the outcomes of your actions and decisions. Attendance and flexibility: Maintain excellent attendance and reliability, with a willingness to adapt to varying work hours and workloads. This role emphasises the importance of efficiency, communication, customer satisfaction, and accountability in providing technical support. Who they are looking for: Able to communicate with customers, internal and external, through written medium and on the telephone in a professional manner relaying technical detail in a straight forward and easy to understand straightforward Able to work in a team environment and work to the technical helpdesk targets and objectives Ability to analyse problems and suggest solutions using "problem-solving" tools provided Able to manage my own workload Ability to be flexible and work to changing priorities demanded by the customer requirements Able to deliver high levels of accuracy and quality in both problem resolution and root cause analysis Benefits: Be part of a company guided by a strong purpose to do good and recognised as the top 1% of the most sustainable companies in all sectors worldwide. Work with inspiring colleagues and be empowered to learn, grow and accelerate your career. Have 30 days holiday + 4 bank holidays Have employee private medical cover, access to a virtual GP service Access to discounts and cash backs on shopping. Purchase a range of flexible benefits through salary sacrifice Have an Income % of base salary for 5 years, subject to Ts & Cs Have a Life assurance - 1 x salary if not in a pension scheme, 4 x salary if you join a pension scheme Have a pension - the company will match contributions of up to 10% If you have any interest in this role and feel your skill set matches the above requirements, please send a copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
29/04/2024
Full time
Our client is an innovator at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. They are currently looking for potentially multiple Service Desk Analysts to join the team and help support the businesses. They are hoping to offer the successful candidate somewhere in the region of 25K per annum, but this is dependent on experience. Responsibilities: Timely Response: Address inbound technical helpdesk tickets and calls promptly within the agreed-upon timescales. Customer Service: Deliver exceptional customer service, ensuring consistent updates and clear communication regarding ticket resolution. Problem Resolution: Utilise tools to assist merchants/customers effectively, maintaining and updating these tools as necessary. Escalation Protocol: Follow the established escalation process for additional assistance or referral, taking responsibility for the outcomes of your actions and decisions. Attendance and flexibility: Maintain excellent attendance and reliability, with a willingness to adapt to varying work hours and workloads. This role emphasises the importance of efficiency, communication, customer satisfaction, and accountability in providing technical support. Who they are looking for: Able to communicate with customers, internal and external, through written medium and on the telephone in a professional manner relaying technical detail in a straight forward and easy to understand straightforward Able to work in a team environment and work to the technical helpdesk targets and objectives Ability to analyse problems and suggest solutions using "problem-solving" tools provided Able to manage my own workload Ability to be flexible and work to changing priorities demanded by the customer requirements Able to deliver high levels of accuracy and quality in both problem resolution and root cause analysis Benefits: Be part of a company guided by a strong purpose to do good and recognised as the top 1% of the most sustainable companies in all sectors worldwide. Work with inspiring colleagues and be empowered to learn, grow and accelerate your career. Have 30 days holiday + 4 bank holidays Have employee private medical cover, access to a virtual GP service Access to discounts and cash backs on shopping. Purchase a range of flexible benefits through salary sacrifice Have an Income % of base salary for 5 years, subject to Ts & Cs Have a Life assurance - 1 x salary if not in a pension scheme, 4 x salary if you join a pension scheme Have a pension - the company will match contributions of up to 10% If you have any interest in this role and feel your skill set matches the above requirements, please send a copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Service Desk, Helpdesk, 1st Line Support, Windows OS, Active Directory, MS Office, ServiceNow, Service Now My Surrey based client urgently requires an experienced Service Desk Analyst. The key duties for this role is to be the first point of contact for 4000+ users, logging service tickets, which need to be added to ServiceNow/Assyst and assigned to the correct business function. We are looking for a Helpdesk/Service Desk Analyst who has experience supporting the Microsoft Suite of products including Active Directory, Windows OS and MS Office. Our ideal candidate will have previous experience working on a busy service desk whilst approaching each incident in a logical manner against SLA's. Being the first point of contact for all IT related incidents, you will need to be articulate (written & oral), have an excellent telephone manner and be comfortable supporting users of all levels. The key deliverables for this role are as follows: Provide 1st Line telephone support and escalate calls to 2nd/3rd Line where necessary Log calls via call logging software (Assyst, ServiceNow) Ensure that your call queue is managed daily and within KPI/SLA guidelines Providing first time fixes for incidents logged (Email/Password resets, hardware failures, email issues, Network connectivity etc.) As an experienced Service Desk Analyst, you will be familiar working in a pressured environment whilst maintaining your composure and professionalism.
29/04/2024
Full time
Service Desk, Helpdesk, 1st Line Support, Windows OS, Active Directory, MS Office, ServiceNow, Service Now My Surrey based client urgently requires an experienced Service Desk Analyst. The key duties for this role is to be the first point of contact for 4000+ users, logging service tickets, which need to be added to ServiceNow/Assyst and assigned to the correct business function. We are looking for a Helpdesk/Service Desk Analyst who has experience supporting the Microsoft Suite of products including Active Directory, Windows OS and MS Office. Our ideal candidate will have previous experience working on a busy service desk whilst approaching each incident in a logical manner against SLA's. Being the first point of contact for all IT related incidents, you will need to be articulate (written & oral), have an excellent telephone manner and be comfortable supporting users of all levels. The key deliverables for this role are as follows: Provide 1st Line telephone support and escalate calls to 2nd/3rd Line where necessary Log calls via call logging software (Assyst, ServiceNow) Ensure that your call queue is managed daily and within KPI/SLA guidelines Providing first time fixes for incidents logged (Email/Password resets, hardware failures, email issues, Network connectivity etc.) As an experienced Service Desk Analyst, you will be familiar working in a pressured environment whilst maintaining your composure and professionalism.
Description: Title: Fund IT Solution Engineer/Application Manager Location: Adliswil, Zurich Type of contract: Permanent Start date: TBC Role: Our client is a leading international private bank that strives to innovate. In recent years, they have grown strongly - in Europe and in Asia. To ensure they remain successful, one factor is crucial: digitalization. It is a key strategic priority in the coming years. They want to combine the best of the analog and digital worlds, in interdisciplinary and agile teams. Their goal: to create a truly personal customer experience thanks to state-of-the-art services. Your challenge: The Financial Services division develops and operates a modern and secure banking platform on the basis of Avaloq by the highest quality requirements. They combine their business know-how with technology expertise to generate sustainable added value for their customers. Fund management is one key factor of a successful private bank. If you are just as passionate as they are to enable their business to bring an exciting experience to the customers, then you are the right enforcement for the team. The team works closely with business specialists and business analysts using state-of-the-art technology to further develop our system landscape. The team acts as a reliable and innovative IT partner for demanding fund business. The team is responsible to: - ensure and optimize the operation of our Fund Accounting and Depositary Systems - understand Fund Process Lifecycle, identify its pitfalls, and develop an automated process improvement - collaborate with various stakeholders (business, business analysts, product owners, etc.) - coordinate and plan release upgrades in close alignment with external suppliers - create and support in-house developments on Oracle Application Express platform Your profile: For this exciting position we are looking for a personality with the following profile: - Higher technical education and further training (business information systems, application development) - Practical experience and knowledge in fund management processes required - Knowledge in PL/SQL, Oracle SQL as well as Oracle Application Express or willingness to learn it - Experience in application management (support & release processes) - Flair for conceptual and analytical work (analysis, solution-oriented thinking) - Avaloq Know-How advantageous - Team player and communicative, resilient personality with initiative, strength of implementation and high social competence - Systematic, structured and independent way of working Skills: SQL Oracle APEX Fund Finance Avaloq automation PL/SQL Job Title: Solution Engineer/Application Manager Location: Adliswil, Switzerland Job Type: Permanent TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
29/04/2024
Full time
Description: Title: Fund IT Solution Engineer/Application Manager Location: Adliswil, Zurich Type of contract: Permanent Start date: TBC Role: Our client is a leading international private bank that strives to innovate. In recent years, they have grown strongly - in Europe and in Asia. To ensure they remain successful, one factor is crucial: digitalization. It is a key strategic priority in the coming years. They want to combine the best of the analog and digital worlds, in interdisciplinary and agile teams. Their goal: to create a truly personal customer experience thanks to state-of-the-art services. Your challenge: The Financial Services division develops and operates a modern and secure banking platform on the basis of Avaloq by the highest quality requirements. They combine their business know-how with technology expertise to generate sustainable added value for their customers. Fund management is one key factor of a successful private bank. If you are just as passionate as they are to enable their business to bring an exciting experience to the customers, then you are the right enforcement for the team. The team works closely with business specialists and business analysts using state-of-the-art technology to further develop our system landscape. The team acts as a reliable and innovative IT partner for demanding fund business. The team is responsible to: - ensure and optimize the operation of our Fund Accounting and Depositary Systems - understand Fund Process Lifecycle, identify its pitfalls, and develop an automated process improvement - collaborate with various stakeholders (business, business analysts, product owners, etc.) - coordinate and plan release upgrades in close alignment with external suppliers - create and support in-house developments on Oracle Application Express platform Your profile: For this exciting position we are looking for a personality with the following profile: - Higher technical education and further training (business information systems, application development) - Practical experience and knowledge in fund management processes required - Knowledge in PL/SQL, Oracle SQL as well as Oracle Application Express or willingness to learn it - Experience in application management (support & release processes) - Flair for conceptual and analytical work (analysis, solution-oriented thinking) - Avaloq Know-How advantageous - Team player and communicative, resilient personality with initiative, strength of implementation and high social competence - Systematic, structured and independent way of working Skills: SQL Oracle APEX Fund Finance Avaloq automation PL/SQL Job Title: Solution Engineer/Application Manager Location: Adliswil, Switzerland Job Type: Permanent TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Senior Analyst - Information Governance/Data Protection Salary: Open + Bonus Location: Chicago, IL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of applicable work experience Previous work with information or data governance control activities in the financial services industry. Experience in the financial services industry. Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Responsibilities Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy. Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships. Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings. Experience with Privacy requirements and work with personal information and its protection. Strong strategic thinking, problem solving, and analytic skills.
26/04/2024
Full time
Senior Analyst - Information Governance/Data Protection Salary: Open + Bonus Location: Chicago, IL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of applicable work experience Previous work with information or data governance control activities in the financial services industry. Experience in the financial services industry. Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Responsibilities Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy. Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships. Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings. Experience with Privacy requirements and work with personal information and its protection. Strong strategic thinking, problem solving, and analytic skills.
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
26/04/2024
Project-based
Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Solution Analyst - Remote and Helsinki - Finnish speaking (BA, Business Analyst, Requirements Engineer, Finance, Financial, Financials) One of our Blue Chip Clients is urgently looking for a Solution Architect. For this role you will need to be onsite in Helsinki 1-3 days per week. Please find some details below: Experienced Business Analyst/Requirements Engineer must have experience in analysing both technical and business requirements experience in agile delivery methods Prior work experience in FS sector, or business understanding from finance or insurance sector additionally following tech experience is a plus; FS sector tools eg Guidewire Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
26/04/2024
Project-based
Solution Analyst - Remote and Helsinki - Finnish speaking (BA, Business Analyst, Requirements Engineer, Finance, Financial, Financials) One of our Blue Chip Clients is urgently looking for a Solution Architect. For this role you will need to be onsite in Helsinki 1-3 days per week. Please find some details below: Experienced Business Analyst/Requirements Engineer must have experience in analysing both technical and business requirements experience in agile delivery methods Prior work experience in FS sector, or business understanding from finance or insurance sector additionally following tech experience is a plus; FS sector tools eg Guidewire Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
Appian Architect Location: Norwich Duration: 1 Year + Possible Extension Rate: £400pd to £600pd (Negotiable DOE) Salary: £100,000 + Benefits (Negotiable DOE) We are currently seeking an experienced Appian Architect to join our dynamic team. This role is ideal for someone who is passionate about driving end-to-end automation and optimizing business processes through high-level design and technology solutions. The Appian Architect will be instrumental in implementing, modifying, and designing new processes to enhance our operational efficiency and improve client satisfaction. Expert in Automation designing using Appian BPM and Appian RPA that includes integration with third party systems using Appian Smart Services, backlog refinement, Appian Story pointing Estimation, business process modelling and deployment. Expert in Appian delivery methodology including Initiate, Build, Release and Optimize. This role demands hands-on experience in Appian with in depth knowledge on Process Models, SAIL Interfaces, Web APIs, Sites, Process Model as a Service, Admin Console, Document Management and Integration Smart Services. Should be Appian Certified Lead Developer on recent Appian versions (L3 certification) Good to have prior experience/knowledge on Continuous Integration and Deployment model, Test Driven Development, Behavioural Driven Development and BFSI Domain knowledge Added advantage to have experience on automation of Appian support or BAU activities, Plugin developments, Appian server installations. Responsible for code reviews and contribute to Appian Center of Excellence (CoE) with new standards, guidelines and best practices Prior work experience in development of SOAP and Restful webservices and integration would be preferred. Over All IT Experience 10+ Years including other BPM tools like PEGA, Unqork, IBM BPM, Signavio, Open Text Appian Experience 5+ Years Key Responsibilities: Design and Implementation: Lead the development of high to low-level application designs. Implement end-to-end process automation using the Appian platform. Revise and refine existing processes and integrate new processes to meet business needs. Work closely with developers, product owners, and business analysts to ensure designs meet user requirements and are feasible within the Appian platform. Client Interaction and Design Methodology: Employ a client flows design methodology to ensure clarity and efficiency. Utilize tools such as Confluence and JIRA to manage designs, documentation, and project tracking. Communicate effectively with clients to capture detailed user stories and convert them into actionable design and development tasks. Collaboration and Leadership: Provide technical guidance and mentorship to development teams. Collaborate with product owners and business analysts to refine the product backlog and understand user stories in-depth. Ensure that all design and development activities align with client needs and company standards. Continuous Improvement: Stay abreast of the latest Appian features and best practices to ensure the use of up-to-date solutions. Propose and implement continuous improvement initiatives for development processes and design methodologies. Requirements: Certifications and Technical Skills: Must be an Appian Certified Lead Developer (Level 3). Proven experience in Appian architecture, design, and implementation. Strong familiarity with agile methodologies and experience using Confluence and JIRA. Experience: Minimum of 5 years of experience in Appian projects, with a strong background in process automation and systems integration. Demonstrated ability to lead complex projects from conception to implementation. Experience working directly with clients, developers, and business stakeholders. Personal Attributes: Excellent problem-solving skills and the ability to think analytically. Strong leadership skills and the ability to mentor and guide teams. Effective communication and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment.
26/04/2024
Project-based
Appian Architect Location: Norwich Duration: 1 Year + Possible Extension Rate: £400pd to £600pd (Negotiable DOE) Salary: £100,000 + Benefits (Negotiable DOE) We are currently seeking an experienced Appian Architect to join our dynamic team. This role is ideal for someone who is passionate about driving end-to-end automation and optimizing business processes through high-level design and technology solutions. The Appian Architect will be instrumental in implementing, modifying, and designing new processes to enhance our operational efficiency and improve client satisfaction. Expert in Automation designing using Appian BPM and Appian RPA that includes integration with third party systems using Appian Smart Services, backlog refinement, Appian Story pointing Estimation, business process modelling and deployment. Expert in Appian delivery methodology including Initiate, Build, Release and Optimize. This role demands hands-on experience in Appian with in depth knowledge on Process Models, SAIL Interfaces, Web APIs, Sites, Process Model as a Service, Admin Console, Document Management and Integration Smart Services. Should be Appian Certified Lead Developer on recent Appian versions (L3 certification) Good to have prior experience/knowledge on Continuous Integration and Deployment model, Test Driven Development, Behavioural Driven Development and BFSI Domain knowledge Added advantage to have experience on automation of Appian support or BAU activities, Plugin developments, Appian server installations. Responsible for code reviews and contribute to Appian Center of Excellence (CoE) with new standards, guidelines and best practices Prior work experience in development of SOAP and Restful webservices and integration would be preferred. Over All IT Experience 10+ Years including other BPM tools like PEGA, Unqork, IBM BPM, Signavio, Open Text Appian Experience 5+ Years Key Responsibilities: Design and Implementation: Lead the development of high to low-level application designs. Implement end-to-end process automation using the Appian platform. Revise and refine existing processes and integrate new processes to meet business needs. Work closely with developers, product owners, and business analysts to ensure designs meet user requirements and are feasible within the Appian platform. Client Interaction and Design Methodology: Employ a client flows design methodology to ensure clarity and efficiency. Utilize tools such as Confluence and JIRA to manage designs, documentation, and project tracking. Communicate effectively with clients to capture detailed user stories and convert them into actionable design and development tasks. Collaboration and Leadership: Provide technical guidance and mentorship to development teams. Collaborate with product owners and business analysts to refine the product backlog and understand user stories in-depth. Ensure that all design and development activities align with client needs and company standards. Continuous Improvement: Stay abreast of the latest Appian features and best practices to ensure the use of up-to-date solutions. Propose and implement continuous improvement initiatives for development processes and design methodologies. Requirements: Certifications and Technical Skills: Must be an Appian Certified Lead Developer (Level 3). Proven experience in Appian architecture, design, and implementation. Strong familiarity with agile methodologies and experience using Confluence and JIRA. Experience: Minimum of 5 years of experience in Appian projects, with a strong background in process automation and systems integration. Demonstrated ability to lead complex projects from conception to implementation. Experience working directly with clients, developers, and business stakeholders. Personal Attributes: Excellent problem-solving skills and the ability to think analytically. Strong leadership skills and the ability to mentor and guide teams. Effective communication and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment.
People Source Consulting Ltd
Antrim, County Antrim
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
26/04/2024
Full time
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.