SOC Analyst-Palo Alot-Cortex XDR Position bei unserem Kunden aus dem Dienstleistungsbereich in Zürich zu besetzen. Ihre Aufgaben: Leiten und koordinieren von Security Incident Investigations Teilnahmen an Projekten und Umsetzen von Aufträgen im Bereich der Cyber Security Aufbauen, Optimieren und Weiterentwickeln der Cyber Security Services Analysieren, Triage und Incident Response als Teil des Emergency Response Teams Ihre Kenntnisse: Erfahrung mit EDR idealerweise mit Palo Alto Networks Cortex XDR oder Erfahrung im Bereich SIEM idealerweise Palo Alto Networks XSIAM Sehr gute Kenntnisse in Windows und Linux Betriebssystemen Kenntnisse in Netzwerktechnik sowie in Webtechniken und -protokollen Erfahrung in Security (Offense oder Defense) von Vorteil Sprachen: Deutsch und Englisch, fliessend in Wort und Schrift Ihre Soft Skills: Gute Kommunikationsfähigkeit von Vorteil Ort: Zürich, Schweiz Sektor: Dienstleistung Start: ASAP Projektdauer: 07MM+ Ref .Nr.: BH 21587 Machen Sie den nächsten Schritt und senden Sie uns Ihren Lebenslauf sowie eine Telefonnummer, unter der wir Sie tagsüber erreichen können. Aufgrund der schweizerischen Arbeitsgesetzgebung können wir nur Bewerbungen von Schweizer Staatsbürgern, EU-Bürgern und Personen mit einer Arbeitserlaubnis in Betracht ziehen. Ukrainische Flüchtlinge sind herzlich willkommen, und wir werden Sie auf Ihrem Weg unterstützen. Wir begrüssen Bewerbungen von Personen aller Geschlechter, Altersgruppen im erwerbsfähigen Alter, sexuellen Orientierungen, persönlichen Ausdrucksformen, ethnischen Zugehörigkeiten und religiösen Überzeugungen. Daher sind Angaben zum Geschlecht oder ein Foto in Ihrer Bewerbung nicht erforderlich. Aufgrund von Kundenanforderungen benötigen wir Informationen zu Ihrem Familienstand, Ihrer Staatsangehörigkeit, Ihrem Geburtsdatum sowie einer gültigen Schweizer Arbeitsbewilligung. Bei Bewerbern mit Behinderungen sind wir gerne bereit, gemeinsam mit unserem Endkunden mögliche Lösungen zu prüfen.
02/05/2024
Project-based
SOC Analyst-Palo Alot-Cortex XDR Position bei unserem Kunden aus dem Dienstleistungsbereich in Zürich zu besetzen. Ihre Aufgaben: Leiten und koordinieren von Security Incident Investigations Teilnahmen an Projekten und Umsetzen von Aufträgen im Bereich der Cyber Security Aufbauen, Optimieren und Weiterentwickeln der Cyber Security Services Analysieren, Triage und Incident Response als Teil des Emergency Response Teams Ihre Kenntnisse: Erfahrung mit EDR idealerweise mit Palo Alto Networks Cortex XDR oder Erfahrung im Bereich SIEM idealerweise Palo Alto Networks XSIAM Sehr gute Kenntnisse in Windows und Linux Betriebssystemen Kenntnisse in Netzwerktechnik sowie in Webtechniken und -protokollen Erfahrung in Security (Offense oder Defense) von Vorteil Sprachen: Deutsch und Englisch, fliessend in Wort und Schrift Ihre Soft Skills: Gute Kommunikationsfähigkeit von Vorteil Ort: Zürich, Schweiz Sektor: Dienstleistung Start: ASAP Projektdauer: 07MM+ Ref .Nr.: BH 21587 Machen Sie den nächsten Schritt und senden Sie uns Ihren Lebenslauf sowie eine Telefonnummer, unter der wir Sie tagsüber erreichen können. Aufgrund der schweizerischen Arbeitsgesetzgebung können wir nur Bewerbungen von Schweizer Staatsbürgern, EU-Bürgern und Personen mit einer Arbeitserlaubnis in Betracht ziehen. Ukrainische Flüchtlinge sind herzlich willkommen, und wir werden Sie auf Ihrem Weg unterstützen. Wir begrüssen Bewerbungen von Personen aller Geschlechter, Altersgruppen im erwerbsfähigen Alter, sexuellen Orientierungen, persönlichen Ausdrucksformen, ethnischen Zugehörigkeiten und religiösen Überzeugungen. Daher sind Angaben zum Geschlecht oder ein Foto in Ihrer Bewerbung nicht erforderlich. Aufgrund von Kundenanforderungen benötigen wir Informationen zu Ihrem Familienstand, Ihrer Staatsangehörigkeit, Ihrem Geburtsdatum sowie einer gültigen Schweizer Arbeitsbewilligung. Bei Bewerbern mit Behinderungen sind wir gerne bereit, gemeinsam mit unserem Endkunden mögliche Lösungen zu prüfen.
Digital Forensic Analyst - up to £35,000 DOE Coventry/Warwickshire - Permanent Digital Forensics/Digital Investigation/ISO 17025/9001/27001/ACPO/FSR Role Responsibilities: Case management and forensic analysis of computer and mobile devices Securing and preservation of digital evidence Procedure and documentation development Contribute to achieving and maintaining quality standards whilst ensuring that the company's quality procedures ISO 17025 and 9001 are robustly adhered to Ensuring that the company's IT security procedures ISO 27001 are robustly adhered to Role Requirements Excellent understanding of IT Technology A relevant Degree in digital forensics or cyber security An excellent command of the English language both written and oral Fully conversant with the digital forensic process and current ACPO Guidelines Adhere to and be fully conversant with the FSR's Codes of Practice and Conduct A full and clean UK driving license Our client are a specialist within Digital Forensics Investigations, Cell Site Analysis, and Digital Investigations, currently recruiting for the unique opportunity to support their team as a Digital Forensic Analyst based in Warwickshire.
02/05/2024
Full time
Digital Forensic Analyst - up to £35,000 DOE Coventry/Warwickshire - Permanent Digital Forensics/Digital Investigation/ISO 17025/9001/27001/ACPO/FSR Role Responsibilities: Case management and forensic analysis of computer and mobile devices Securing and preservation of digital evidence Procedure and documentation development Contribute to achieving and maintaining quality standards whilst ensuring that the company's quality procedures ISO 17025 and 9001 are robustly adhered to Ensuring that the company's IT security procedures ISO 27001 are robustly adhered to Role Requirements Excellent understanding of IT Technology A relevant Degree in digital forensics or cyber security An excellent command of the English language both written and oral Fully conversant with the digital forensic process and current ACPO Guidelines Adhere to and be fully conversant with the FSR's Codes of Practice and Conduct A full and clean UK driving license Our client are a specialist within Digital Forensics Investigations, Cell Site Analysis, and Digital Investigations, currently recruiting for the unique opportunity to support their team as a Digital Forensic Analyst based in Warwickshire.
Security Analyst - Hybrid - 3 days on site - Nottinghamshire Main Responsibilities: - Triage, analyse and investigate alerts, log data and network traffic using security tools to identify cyber-attacks/security incidents. This includes the investigation and root cause analysis of potential security incidents. - Proactively investigate potential security breaches by utilising threat intelligence and internal and external security systems and provide subject matter expertise for technical responses to confirmed cyber security incidents. - Create and maintain the clients target cyber security architecture. - Deliver subject matter expertise to key stakeholders to drive the implementation of security controls to meet the target architecture. - Accountable for vulnerability scanning, including the prioritisation of unpatched vulnerabilities and reporting against agreed KPIs and KRIs. - Support the annual penetration testing schedule by arranging penetration testing, including tracking, and communicating penetration testing results. - Perform supplementary testing of clients detection and response controls by procuring, installing, and running penetration testing tooling. - Participate in process improvement work to automate and improve critical cyber security processes such as monitoring, patching, and hardening. - Develop and maintain process documentation for security architecture, vulnerability management, cyber incident response, and playbooks. - Provide security representation across multiple geographies, business units and teams to achieve objectives, including engagement with the Information Security Enhancement Office. Skills, Knowledge and Experience - Has obtained one or more of the following qualifications: CEH, CRTSA, and OSCP. - Qualifications such as CISSP and CISM would be advantageous. - Problem solving skills, and the ability to come up with new solutions to existing challenges. - Strengths in key 'soft skill' areas such as relationship management, communication, and presentation of technical security information to a variety of audiences. - Technical skills to investigate potential breaches through existing tools, packet capture and log file analysis. - A logical mindset, the ability to identify proportionate, appropriate mitigations to identified security incidents, and to prioritise incidents based on risk. - Capable of working independently/without ongoing supervision on projects and day to day tasks. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
02/05/2024
Full time
Security Analyst - Hybrid - 3 days on site - Nottinghamshire Main Responsibilities: - Triage, analyse and investigate alerts, log data and network traffic using security tools to identify cyber-attacks/security incidents. This includes the investigation and root cause analysis of potential security incidents. - Proactively investigate potential security breaches by utilising threat intelligence and internal and external security systems and provide subject matter expertise for technical responses to confirmed cyber security incidents. - Create and maintain the clients target cyber security architecture. - Deliver subject matter expertise to key stakeholders to drive the implementation of security controls to meet the target architecture. - Accountable for vulnerability scanning, including the prioritisation of unpatched vulnerabilities and reporting against agreed KPIs and KRIs. - Support the annual penetration testing schedule by arranging penetration testing, including tracking, and communicating penetration testing results. - Perform supplementary testing of clients detection and response controls by procuring, installing, and running penetration testing tooling. - Participate in process improvement work to automate and improve critical cyber security processes such as monitoring, patching, and hardening. - Develop and maintain process documentation for security architecture, vulnerability management, cyber incident response, and playbooks. - Provide security representation across multiple geographies, business units and teams to achieve objectives, including engagement with the Information Security Enhancement Office. Skills, Knowledge and Experience - Has obtained one or more of the following qualifications: CEH, CRTSA, and OSCP. - Qualifications such as CISSP and CISM would be advantageous. - Problem solving skills, and the ability to come up with new solutions to existing challenges. - Strengths in key 'soft skill' areas such as relationship management, communication, and presentation of technical security information to a variety of audiences. - Technical skills to investigate potential breaches through existing tools, packet capture and log file analysis. - A logical mindset, the ability to identify proportionate, appropriate mitigations to identified security incidents, and to prioritise incidents based on risk. - Capable of working independently/without ongoing supervision on projects and day to day tasks. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Senior IT Security Engineer, Security Operations, SecOps, Incident Response will find, test and implement effective technical solutions to counter cyber security risks, implementing and managing those solutions either directly or by working closely with other teams. This is a hands on technical role, engineering, implementation, configuration and support of Cyber Threat, SecOps technologies and processes. £70 - 85,000 + Benefits + Bonus Victoria, London office - Hybrid x3 days a week, x2 remote working. You will implement and manage technical solutions to counter cyber security risks. Research, design and test processes and technical solutions to counter cyber security risks. Implement or manage the implementation of countermeasures to cyber-attacks that exploit identity and privileged escalation attacks occur particularly in Active Directory and Azure-based environments. Monitor and respond to new vulnerabilities. Manage the remediation of vulnerabilities. Actively seeking out the latest research on attacks and countermeasure. Incident Response experience and or threat actors understanding is beneficial. Managing Active Directory users, computers and group policy security settings Configuration/hardening of Windows Clients and Servers configuration/hardening of Microsoft Azure, Office 365 and Defender services.
02/05/2024
Full time
Senior IT Security Engineer, Security Operations, SecOps, Incident Response will find, test and implement effective technical solutions to counter cyber security risks, implementing and managing those solutions either directly or by working closely with other teams. This is a hands on technical role, engineering, implementation, configuration and support of Cyber Threat, SecOps technologies and processes. £70 - 85,000 + Benefits + Bonus Victoria, London office - Hybrid x3 days a week, x2 remote working. You will implement and manage technical solutions to counter cyber security risks. Research, design and test processes and technical solutions to counter cyber security risks. Implement or manage the implementation of countermeasures to cyber-attacks that exploit identity and privileged escalation attacks occur particularly in Active Directory and Azure-based environments. Monitor and respond to new vulnerabilities. Manage the remediation of vulnerabilities. Actively seeking out the latest research on attacks and countermeasure. Incident Response experience and or threat actors understanding is beneficial. Managing Active Directory users, computers and group policy security settings Configuration/hardening of Windows Clients and Servers configuration/hardening of Microsoft Azure, Office 365 and Defender services.
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
01/05/2024
Full time
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Role: SNOC Analyst Salary: Up to £35,000 dependent on experience + benefits package Location: Onsite in London Candidates will be sponsored through SC and DV clearance for this role We are looking for a SNOC Analyst to join an established team triaging security related events and incidents. You will be joining a small team where there is opportunity for career development and progression. Skills required; + Security Information and Event Management (SIEM) tooling + Experience in a SOC environment + Basic understanding of networks and cyber security + Bonus skillsets: Juniper, general infrastructure skills ie virtualisations, windows Servers, SQL, Sharepoint If you are interested in discussing this SNOC Analyst role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
29/04/2024
Full time
Role: SNOC Analyst Salary: Up to £35,000 dependent on experience + benefits package Location: Onsite in London Candidates will be sponsored through SC and DV clearance for this role We are looking for a SNOC Analyst to join an established team triaging security related events and incidents. You will be joining a small team where there is opportunity for career development and progression. Skills required; + Security Information and Event Management (SIEM) tooling + Experience in a SOC environment + Basic understanding of networks and cyber security + Bonus skillsets: Juniper, general infrastructure skills ie virtualisations, windows Servers, SQL, Sharepoint If you are interested in discussing this SNOC Analyst role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Cyber Defence Engineer - DV Clearance Required! The Cyber Defence Engineer will join a growing security team responsible for designing, delivering and maintaining operational cybersecurity capabilities. Conducting pro-active, risk-based, protective monitoring on priority C4IS/networks to identify internal and external cyber-threats/attacks. This position involves a broad range of skills, including the development and mentoring of Junior Analysts, monitoring networks to actively remediate unauthorised activities. We offer: Daily Rate - Market rate - flexible 12-Month Contract with Likely Extensions Northallerton (4 days on site) What we're looking for: Previous experience of utilising the MITRE ATT&CK and Cyber Kill Chain frameworks Skilled in maintaining Microsoft directory services. Experience using virtualisation software. Excellent communication skills Experience of writing Defence/Government documentation Someone hands on. Responsibilities include: Develop and integrate security event monitoring and incident management services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give visibility of the Enterprise infrastructure. Produce documentation to ensure the repeatability and standardisation of security operating procedures. Develop additional investigative methods using the SOC's software toolsets to enhance recognition opportunities for specific analysis. Apply now to discuss this exciting opportunity further.
26/04/2024
Project-based
Cyber Defence Engineer - DV Clearance Required! The Cyber Defence Engineer will join a growing security team responsible for designing, delivering and maintaining operational cybersecurity capabilities. Conducting pro-active, risk-based, protective monitoring on priority C4IS/networks to identify internal and external cyber-threats/attacks. This position involves a broad range of skills, including the development and mentoring of Junior Analysts, monitoring networks to actively remediate unauthorised activities. We offer: Daily Rate - Market rate - flexible 12-Month Contract with Likely Extensions Northallerton (4 days on site) What we're looking for: Previous experience of utilising the MITRE ATT&CK and Cyber Kill Chain frameworks Skilled in maintaining Microsoft directory services. Experience using virtualisation software. Excellent communication skills Experience of writing Defence/Government documentation Someone hands on. Responsibilities include: Develop and integrate security event monitoring and incident management services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give visibility of the Enterprise infrastructure. Produce documentation to ensure the repeatability and standardisation of security operating procedures. Develop additional investigative methods using the SOC's software toolsets to enhance recognition opportunities for specific analysis. Apply now to discuss this exciting opportunity further.
Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimize productivity and collaboration across the organization. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
26/04/2024
Full time
Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimize productivity and collaboration across the organization. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Key Accountabilities Lead the creation, development, and management of OTSNs risk assessment frameworks and principles to support the cyber security decision making processes within ET. Provide expert technical support for the risk assessment of vulnerabilities and deviations from the target state including agreeing mitigating actions within agreed delegated authority. Support the development of cyber security policies and specifications to reduce risk. Improve organisational cyber security maturity and support compliance with the NIS Regulation for the OTSN by managing OTSN registers in line with our risk appetite. Support the business to understand cyber security requirements for OTSN through engagement with projects and design teams on OTSN risks. Support the business to understand cyber security risks through appropriate reporting and communication of current risks and vulnerabilities. Influence security and resilience strategies to accelerate cyber security risk reduction. Support the optimisation of OTSN management strategies in the long-term interests of consumers. Experience Relevant experience risk reporting including leading teams of risk analysts and/or project management. Strong data analytical skills and excellent written and communication skills with the ability to interface comfortably with senior stakeholders. Strong investigation and problem-solving skills, demonstrating autonomy and initiative. Proactive with the ability to work under tight deadline pressures across multiple workstreams. Sound understanding and proven experience of IEC 62443, ISO27000, NIST CSF and audit processes. Experience of introducing changes to specifications or policies that apply to a technical audience. Extensive experience communicating difficult and standard issues associated with areas of expertise in a clear and concise manner both verbally & in writing. Eager to develop their business and technical skills, you will be comfortable breaking new ground and changing the way the business makes decisions. Technical or Specialist Technical understanding of the LAN/WAN Networks and Operational Technology (OT). Detailed understanding of how cyber security risks can manifest within networks, devices, and systems. Understanding of asset management principles, including risk management, decision making, planning, asset life cycle and asset data/information. Experience of using and developing decision making frameworks and tools including economic assessments (NPV, CBA) and whole life asset assessments (WLV) Familiarity with international standards related to cyber security including IEC62443 and IEC62351 Commensurate experience with O365, including excel and preferable Power BI. Experience with MITRE ATT&CK desirable, preferably MITRE ICS.
25/04/2024
Full time
Key Accountabilities Lead the creation, development, and management of OTSNs risk assessment frameworks and principles to support the cyber security decision making processes within ET. Provide expert technical support for the risk assessment of vulnerabilities and deviations from the target state including agreeing mitigating actions within agreed delegated authority. Support the development of cyber security policies and specifications to reduce risk. Improve organisational cyber security maturity and support compliance with the NIS Regulation for the OTSN by managing OTSN registers in line with our risk appetite. Support the business to understand cyber security requirements for OTSN through engagement with projects and design teams on OTSN risks. Support the business to understand cyber security risks through appropriate reporting and communication of current risks and vulnerabilities. Influence security and resilience strategies to accelerate cyber security risk reduction. Support the optimisation of OTSN management strategies in the long-term interests of consumers. Experience Relevant experience risk reporting including leading teams of risk analysts and/or project management. Strong data analytical skills and excellent written and communication skills with the ability to interface comfortably with senior stakeholders. Strong investigation and problem-solving skills, demonstrating autonomy and initiative. Proactive with the ability to work under tight deadline pressures across multiple workstreams. Sound understanding and proven experience of IEC 62443, ISO27000, NIST CSF and audit processes. Experience of introducing changes to specifications or policies that apply to a technical audience. Extensive experience communicating difficult and standard issues associated with areas of expertise in a clear and concise manner both verbally & in writing. Eager to develop their business and technical skills, you will be comfortable breaking new ground and changing the way the business makes decisions. Technical or Specialist Technical understanding of the LAN/WAN Networks and Operational Technology (OT). Detailed understanding of how cyber security risks can manifest within networks, devices, and systems. Understanding of asset management principles, including risk management, decision making, planning, asset life cycle and asset data/information. Experience of using and developing decision making frameworks and tools including economic assessments (NPV, CBA) and whole life asset assessments (WLV) Familiarity with international standards related to cyber security including IEC62443 and IEC62351 Commensurate experience with O365, including excel and preferable Power BI. Experience with MITRE ATT&CK desirable, preferably MITRE ICS.