Request Technology - Craig Johnson
Chicago, Illinois
*Role can be Remote. This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWATs if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatable automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Required] Bachelors degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities
17/05/2024
Full time
*Role can be Remote. This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWATs if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatable automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Required] Bachelors degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities
*Role can be Remote. This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWATs if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatable automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Required] Bachelors degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities
17/05/2024
Full time
*Role can be Remote. This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWATs if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatable automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Required] Bachelors degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities
I am looking for an experienced Infrastructure Support Technician who wants to work 37.5 hours a week in fantastic business that really supports learning and development for a salary up to £40k and a host of fantastic benefits Client Details A Leading Financial Services Business Description You'll be joining a leading Financial Services company in providing solutions and improvements to their systems. This role will involve overseeing the businesses Infrastructure, as well as the testing of systems and maintenance. To be successful in this role you will be able to demonstrate the following: Acting as an escalation point you will provide 3rd line support and maintenance for all IT Systems. You will have a strong understanding of Hyper-V, ESXI, and Azure. Exposure to Networking & Security - TCP/IP, DNS, DHCP, IPsec, VoIP, Firewall's, Switches and Routers. In this role you will have responsibility for leading Infrastructure projects so exposure of this would be highly advantageous. Having a basic understanding of SQL would be desirable. You will have experience with backup methodologies ideally using Veeam. Profile This role would suit an individual that has a passion for working within Technology, and wants to learn and develop within Infrastructure. Job Offer This company has a track record of really looking after its employees by continually investing in longer term career and skills development on an individual basis. If this sounds like your ideal next move and you're able to work in the Glasgow office 5 days per week then please apply NOW as this role will definitely not be around for long.
17/05/2024
Full time
I am looking for an experienced Infrastructure Support Technician who wants to work 37.5 hours a week in fantastic business that really supports learning and development for a salary up to £40k and a host of fantastic benefits Client Details A Leading Financial Services Business Description You'll be joining a leading Financial Services company in providing solutions and improvements to their systems. This role will involve overseeing the businesses Infrastructure, as well as the testing of systems and maintenance. To be successful in this role you will be able to demonstrate the following: Acting as an escalation point you will provide 3rd line support and maintenance for all IT Systems. You will have a strong understanding of Hyper-V, ESXI, and Azure. Exposure to Networking & Security - TCP/IP, DNS, DHCP, IPsec, VoIP, Firewall's, Switches and Routers. In this role you will have responsibility for leading Infrastructure projects so exposure of this would be highly advantageous. Having a basic understanding of SQL would be desirable. You will have experience with backup methodologies ideally using Veeam. Profile This role would suit an individual that has a passion for working within Technology, and wants to learn and develop within Infrastructure. Job Offer This company has a track record of really looking after its employees by continually investing in longer term career and skills development on an individual basis. If this sounds like your ideal next move and you're able to work in the Glasgow office 5 days per week then please apply NOW as this role will definitely not be around for long.
3rd Line WAN Network Support & Project Engineer Solihull - 5 days on site Full Time Contract Inside IR35 Level of Security Clearance required Brief Overview of role/project: Are you an experienced 3rd line network engineer, looking to join a team of highly skilled engineers based in Solihull to manage and support the Customer Network WAN estate? The role will involve Configuring SRX series Routers to meet tight project deadlines along and supporting BAU operations in order to enable the delivery of secure network services globally. Skills required: Juniper SRX platform - successful candidate will have an in-depth knowledge of Junos & experience in various SRX and MX platforms and comprehensive CLi exposure. Candidate will also have in-depth knowledge of routing and switching. In-depth knowledge of configuring and tuning BGP, to include topics such as policy-based routing, manipulation of attributes, load-balancing techniques, and lastly have comprehensive troubleshooting skill set. Must be familiar with troubleshooting IPSEC VPN's and MPLS PKI - successful candidate will have knowledge of PKI infrastructure elements and be familiar with certificate-based VPN authentication. If this role is of interest to you, please apply now! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
17/05/2024
Project-based
3rd Line WAN Network Support & Project Engineer Solihull - 5 days on site Full Time Contract Inside IR35 Level of Security Clearance required Brief Overview of role/project: Are you an experienced 3rd line network engineer, looking to join a team of highly skilled engineers based in Solihull to manage and support the Customer Network WAN estate? The role will involve Configuring SRX series Routers to meet tight project deadlines along and supporting BAU operations in order to enable the delivery of secure network services globally. Skills required: Juniper SRX platform - successful candidate will have an in-depth knowledge of Junos & experience in various SRX and MX platforms and comprehensive CLi exposure. Candidate will also have in-depth knowledge of routing and switching. In-depth knowledge of configuring and tuning BGP, to include topics such as policy-based routing, manipulation of attributes, load-balancing techniques, and lastly have comprehensive troubleshooting skill set. Must be familiar with troubleshooting IPSEC VPN's and MPLS PKI - successful candidate will have knowledge of PKI infrastructure elements and be familiar with certificate-based VPN authentication. If this role is of interest to you, please apply now! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Looking to move away from BAU? If you're an experienced 2nd Line Engineer looking to take the leap to third line whilst delivering on projects, this role could be for you! You will need to be customer centric in your approach with a willingness to progress. The Expectations: Acting as a point of escalation for the helpdesk. Provide onsite support to customers when required. Deliver on projects across (Infrastructure & Cloud). Possess a broad skill set. Effective communicator ensuring any issues are resolved in a timely manner. Keep up to date with the latest technologies and certifications. Desirable Technical Experience: (Not All Essential) Active Directory, Group Policies, Azure AD DNS, DHCP, TCP/IP, WAN/LAN Windows Server Exchange - Office 365 InTune/EndPoint VMware/Hyper-V Networking Fundamentals Backup Software Monitoring Tools
17/05/2024
Full time
Looking to move away from BAU? If you're an experienced 2nd Line Engineer looking to take the leap to third line whilst delivering on projects, this role could be for you! You will need to be customer centric in your approach with a willingness to progress. The Expectations: Acting as a point of escalation for the helpdesk. Provide onsite support to customers when required. Deliver on projects across (Infrastructure & Cloud). Possess a broad skill set. Effective communicator ensuring any issues are resolved in a timely manner. Keep up to date with the latest technologies and certifications. Desirable Technical Experience: (Not All Essential) Active Directory, Group Policies, Azure AD DNS, DHCP, TCP/IP, WAN/LAN Windows Server Exchange - Office 365 InTune/EndPoint VMware/Hyper-V Networking Fundamentals Backup Software Monitoring Tools
3rd Line WAN Network Project Engineer Birmingham - Contract A level of Secuirty Clearance is required for this role Are you dynamic, self-motivated and customer focused? Can you configure Juniper SRX series Routers to a 3rd line level, are you confident with BGP/IPSEC & PKI Prime, MPLS, with a "Right 1st Time" approach and attitude? Your Role We are looking for a 3rd line WAN Projects Network Support Engineer. The role will involve Configuring SRX series Routers to meet tight project deadlines and BAU operations to enable the delivery of secure network services globally. You need to be an an experienced 3rd line Network Engineer who is happy to join a small team of highly skilled engineers based in Birmingham to manage and support the Customer Network WAN estate. Daily duties will include a mixture project/implementation work and general support escalations/fault finding. We require a skilled 3rd line engineer capable of configuring, troubleshooting and tuning Juniper network devices. Your Experience The successful candidate will have in-depth knowledge of configuring and tuning the following Juniper SRX platform BGP IPSEC MPLS PKI Core Skills Juniper SRX platform - Successful candidate will have an in-depth knowledge of Junos & experience in various SRX platforms. Candidate will have comprehensive CLi exposure. Candidate will also have in-depth knowledge of routing and switching BGP - Successful candidate will have an in-depth knowledge of configuring and tuning BGP, to include topics such as policy based routing, manipulation of attributes, load-balancing techniques, and lastly have comprehensive troubleshooting skill set IPSEC - Successful candidate will have an in-depth knowledge of IPSEC VPN's and be familiar with troubleshooting MPLS - Successful candidate will have an in-depth knowledge of configuring and troubleshooting MPLS PKI - Successful candidate will have knowledge of PKI infrastructure elements and be familiar with certificate based VPN authentication. If this role is of interest to you - please apply now! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
17/05/2024
Project-based
3rd Line WAN Network Project Engineer Birmingham - Contract A level of Secuirty Clearance is required for this role Are you dynamic, self-motivated and customer focused? Can you configure Juniper SRX series Routers to a 3rd line level, are you confident with BGP/IPSEC & PKI Prime, MPLS, with a "Right 1st Time" approach and attitude? Your Role We are looking for a 3rd line WAN Projects Network Support Engineer. The role will involve Configuring SRX series Routers to meet tight project deadlines and BAU operations to enable the delivery of secure network services globally. You need to be an an experienced 3rd line Network Engineer who is happy to join a small team of highly skilled engineers based in Birmingham to manage and support the Customer Network WAN estate. Daily duties will include a mixture project/implementation work and general support escalations/fault finding. We require a skilled 3rd line engineer capable of configuring, troubleshooting and tuning Juniper network devices. Your Experience The successful candidate will have in-depth knowledge of configuring and tuning the following Juniper SRX platform BGP IPSEC MPLS PKI Core Skills Juniper SRX platform - Successful candidate will have an in-depth knowledge of Junos & experience in various SRX platforms. Candidate will have comprehensive CLi exposure. Candidate will also have in-depth knowledge of routing and switching BGP - Successful candidate will have an in-depth knowledge of configuring and tuning BGP, to include topics such as policy based routing, manipulation of attributes, load-balancing techniques, and lastly have comprehensive troubleshooting skill set IPSEC - Successful candidate will have an in-depth knowledge of IPSEC VPN's and be familiar with troubleshooting MPLS - Successful candidate will have an in-depth knowledge of configuring and troubleshooting MPLS PKI - Successful candidate will have knowledge of PKI infrastructure elements and be familiar with certificate based VPN authentication. If this role is of interest to you - please apply now! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
IT Support Specialist - VIP Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high level customer support. The Role As an IT Support Specialist, you will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution, You will also proactively maintain, assess suitability and suggest improvements of all hardware and software. The Responsibilities Diagnose and find solutions for all hardware and software issues. Identify and anticipate technology opportunities and impacts. Support workplace issues and requests, including building, audio and visual management. Set up and configure consumer technology (IOT). Provide an on-call service. Escalate to 3rd line while retaining ownership of issues through to resolution, including providing a remote hands service for infrastructure incidents when required. Adhere to published processes and procedures while instigating changes where required. Maintain asset inventory ensuring accuracy at all times. The Requirements Demonstrable experience supporting a VIP or executive user base. Excellent knowledge of Windows 10 and Microsoft Office (2016 onwards). Experience with hardware and software support on PC, Mac, iOS and Android devices. Experience in the support and implementation of anti-virus and security products. Working knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing and remote access technologies Strong stakeholder management and communication skills. Ability to work under pressure to tight deadlines while maintaining a high attention to detail. Keen interest in technology as well as a desire for driving continuous improvement. Proven record of commitment, competency and self-motivation with strong time management and flexibility. Full driving license as occasional travel may be required. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
17/05/2024
Full time
IT Support Specialist - VIP Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high level customer support. The Role As an IT Support Specialist, you will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution, You will also proactively maintain, assess suitability and suggest improvements of all hardware and software. The Responsibilities Diagnose and find solutions for all hardware and software issues. Identify and anticipate technology opportunities and impacts. Support workplace issues and requests, including building, audio and visual management. Set up and configure consumer technology (IOT). Provide an on-call service. Escalate to 3rd line while retaining ownership of issues through to resolution, including providing a remote hands service for infrastructure incidents when required. Adhere to published processes and procedures while instigating changes where required. Maintain asset inventory ensuring accuracy at all times. The Requirements Demonstrable experience supporting a VIP or executive user base. Excellent knowledge of Windows 10 and Microsoft Office (2016 onwards). Experience with hardware and software support on PC, Mac, iOS and Android devices. Experience in the support and implementation of anti-virus and security products. Working knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing and remote access technologies Strong stakeholder management and communication skills. Ability to work under pressure to tight deadlines while maintaining a high attention to detail. Keen interest in technology as well as a desire for driving continuous improvement. Proven record of commitment, competency and self-motivation with strong time management and flexibility. Full driving license as occasional travel may be required. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
17/05/2024
Full time
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Operations Engineer - 3rd Line App Support Akkodis are currently working with a market leading software and solutions provider to recruit an experienced Operations Engineer with extensive application support experience both BAU and project focused. As an Operations Engineer, you will participate in the Support, Deployment and Maintenance of a number of key software products. The Role As an Operations Engineer you will have an excellent understanding of computer systems and a demonstrated willingness to learn and apply new technology. You must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally, you must possess strong analytical skills with demonstrated problem solving ability. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The Requirements Third line application support experience Experience of Microsoft SQL database management systems Experience of web server technologies such as IIS Experience with Windows Server Operating Systems Experience deploying solutions to managed services Experience working successfully under high-pressure Desirable Experience with Azure Experience of patch management deployments/Windows software Update Services Experience with Microsoft clustering, SQL & System Centre Management Experience with SAN/Clustering & High Availability Systems Network and Communication troubleshooting Network Access/Distribution & Core switching design & implementation Firewall and VPN technologies Exposure to domain management and solution design If you are looking for an exciting new challenge to join a leading Operations team and gain continued development and training, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
17/05/2024
Full time
Operations Engineer - 3rd Line App Support Akkodis are currently working with a market leading software and solutions provider to recruit an experienced Operations Engineer with extensive application support experience both BAU and project focused. As an Operations Engineer, you will participate in the Support, Deployment and Maintenance of a number of key software products. The Role As an Operations Engineer you will have an excellent understanding of computer systems and a demonstrated willingness to learn and apply new technology. You must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally, you must possess strong analytical skills with demonstrated problem solving ability. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The Requirements Third line application support experience Experience of Microsoft SQL database management systems Experience of web server technologies such as IIS Experience with Windows Server Operating Systems Experience deploying solutions to managed services Experience working successfully under high-pressure Desirable Experience with Azure Experience of patch management deployments/Windows software Update Services Experience with Microsoft clustering, SQL & System Centre Management Experience with SAN/Clustering & High Availability Systems Network and Communication troubleshooting Network Access/Distribution & Core switching design & implementation Firewall and VPN technologies Exposure to domain management and solution design If you are looking for an exciting new challenge to join a leading Operations team and gain continued development and training, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Support Analyst/Network Administrator - 1st, 2nd, 3rd Line Support, Win10, MS Office, Windows Server 2016/2019, AD/GP0, MS Office 365, AV/VC/MS Teams, LAN/Wireless/VPN, SCCM, ITILv4 - Incident, Problem, Change Mgmt. Law Firm/Legal Services. Permanent, Brussels, Belgium (Relocation Candidates Welcome; EU Passport/Residency Required). €5000 - €6000 Per Month (th, 14th months) (€70,000 - €83,0000 per annum) +Bonus +Benefits. Global Law firm seeks an IT Support Analyst/Network Administrator to own the office IT environment for around 60 VIP users and provide Desktop Support, VIP Support and Satellite Office network administration for a small to medium sized team of Lawyers working in central Brussels. We require an IT Support Analyst/Network Administrator who can work full time, onsite due to the desktop/network infrastructure and VIP support nature of this role. You will provide very high quality user and technical support over the phone, at the desktop and remotely providing a VIP service approach and working to defined ITIL Standards as expected by your wider team which will provide Application and Server support from the London HQ. Whilst you will work independently you will received support and assistance from the wider team of IT engineers based in London and as such gain a great deal of ownership, technological exposure and project delivery within the office based environment across all related services - Desktop, Network and Server/Cloud environments. Working within this professional services environment the IT Support Analyst/Network Administrator will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016/Azure Active Directory/Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required and some aspects of 3rd line support will therefore be delivered when address Windows Server, AzureAD and Network environment - VPN, WAN/WAN, Firewall and security considerations. You will also support various inhouse legal systems including practice management and document management systems at the first line and escalate to relevant inhouse applications support teams and vendors as required. Finally, you will deploy patches and manage desktop and onsite file Servers using SCCM and related tools. We are searching for an IT Support Analyst/Desktop Support Engineer/VIP Support Analyst Engineer/Network Administrator who has gained experience working in a similar all round support capacity within small to medium sized professional services environments - Law Firms, Solicitors, Investment Banks, Accountancy Companies, big 5 consultancies (Accenture, PwC, KPMG, Ernst & Young, Deloitte, McKinsey & Company). You will be working/have worked in an ITILv3/v4 focussed environment working to incident, problem and change management processes. You will have provided VIP support to executives and have a solid technical capability inc O365, Windows Server 2016/20198 AD/GPo/AzureAD as well experience of Win10, LAN/VPN and Firewall config, DNS routing etc Strong verbal and written English language skills are pre-requisite; ability to speal French (and Dutch/Flemish) would be beneficial but non-essential due to the international make up of this business environment; the main business language utilised is English This is an excellent opportunity which offers substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack. We welcome applications from those in country or those who are able to relocate to Brussels; you will need to already hold EU residency/EU Passport to apply for this position.
17/05/2024
Full time
IT Support Analyst/Network Administrator - 1st, 2nd, 3rd Line Support, Win10, MS Office, Windows Server 2016/2019, AD/GP0, MS Office 365, AV/VC/MS Teams, LAN/Wireless/VPN, SCCM, ITILv4 - Incident, Problem, Change Mgmt. Law Firm/Legal Services. Permanent, Brussels, Belgium (Relocation Candidates Welcome; EU Passport/Residency Required). €5000 - €6000 Per Month (th, 14th months) (€70,000 - €83,0000 per annum) +Bonus +Benefits. Global Law firm seeks an IT Support Analyst/Network Administrator to own the office IT environment for around 60 VIP users and provide Desktop Support, VIP Support and Satellite Office network administration for a small to medium sized team of Lawyers working in central Brussels. We require an IT Support Analyst/Network Administrator who can work full time, onsite due to the desktop/network infrastructure and VIP support nature of this role. You will provide very high quality user and technical support over the phone, at the desktop and remotely providing a VIP service approach and working to defined ITIL Standards as expected by your wider team which will provide Application and Server support from the London HQ. Whilst you will work independently you will received support and assistance from the wider team of IT engineers based in London and as such gain a great deal of ownership, technological exposure and project delivery within the office based environment across all related services - Desktop, Network and Server/Cloud environments. Working within this professional services environment the IT Support Analyst/Network Administrator will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016/Azure Active Directory/Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required and some aspects of 3rd line support will therefore be delivered when address Windows Server, AzureAD and Network environment - VPN, WAN/WAN, Firewall and security considerations. You will also support various inhouse legal systems including practice management and document management systems at the first line and escalate to relevant inhouse applications support teams and vendors as required. Finally, you will deploy patches and manage desktop and onsite file Servers using SCCM and related tools. We are searching for an IT Support Analyst/Desktop Support Engineer/VIP Support Analyst Engineer/Network Administrator who has gained experience working in a similar all round support capacity within small to medium sized professional services environments - Law Firms, Solicitors, Investment Banks, Accountancy Companies, big 5 consultancies (Accenture, PwC, KPMG, Ernst & Young, Deloitte, McKinsey & Company). You will be working/have worked in an ITILv3/v4 focussed environment working to incident, problem and change management processes. You will have provided VIP support to executives and have a solid technical capability inc O365, Windows Server 2016/20198 AD/GPo/AzureAD as well experience of Win10, LAN/VPN and Firewall config, DNS routing etc Strong verbal and written English language skills are pre-requisite; ability to speal French (and Dutch/Flemish) would be beneficial but non-essential due to the international make up of this business environment; the main business language utilised is English This is an excellent opportunity which offers substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack. We welcome applications from those in country or those who are able to relocate to Brussels; you will need to already hold EU residency/EU Passport to apply for this position.
3rd Line Support Engineer - County Durham - £30-38K The Role: 3rd Line Support Engineer for MSP Join a continually to expanding UK based MSP with the ambition to be the very best in the UK. We are currently seeking a skilled 3rd Line Support Engineer with a solid experience in all aspects of tech support. The Support Engineer will be responsible for investigating a wide range of issues in the Education and SMB sectors. This is a hands-on tech role with opportunity to explore new technologies in both test and live environments. Main Duties and Responsibilities: Provide 3rd line support to end-users. Escalate & work with third party suppliers and vendors to successfully resolve issues Undertake audits and provide recommendations on customers' IT environment Resolve technical issues & assist other members of the support team Creation of technical design documentation and proposals Knowledge, Skills and Experience Required: Proven experience as a 3rd Line Support Engineer or similar role, (ideally MSP or educational sector). Excellent design documentation skills Client focussed Confidence/willingness to make decisions; exhibit sound and accurate judgement. Quality management - ability to look for ways to improve and promote quality Strong troubleshooting ability Windows 10, 11 & Mac OS Networking: LAN, WAN, VPN, VLANs, Switches, Managed WIFI, Firewalls and Routers Microsoft 365 and Azure with Mobile Device Management including Intune and JAMF VoIP Phone Systems Solid experience and understanding of installation, configuration and maintenance of Windows Server 2016 upwards, with Active Directory Services and Group Policies Server 2016 onwards, Active Directory, SCCM, PowerShell, Backups, Hyper-V, VMWare and Failover Clustering Desirable Skills/Knowledge Knowledge of Aruba Central Knowledge of Sophos Firewalls Knowledge of the Autotask and Datto stack What we will do for you: Opportunity to develop and improve your skills within a growing company Provide you with ongoing training and support in multiple technical specialisms The chance to travel to various events and countries to aid professional development Competitive salary with the chance to earn even more as we grow. 3rd Line Support Engineer - County Durham - £30-38K
17/05/2024
Full time
3rd Line Support Engineer - County Durham - £30-38K The Role: 3rd Line Support Engineer for MSP Join a continually to expanding UK based MSP with the ambition to be the very best in the UK. We are currently seeking a skilled 3rd Line Support Engineer with a solid experience in all aspects of tech support. The Support Engineer will be responsible for investigating a wide range of issues in the Education and SMB sectors. This is a hands-on tech role with opportunity to explore new technologies in both test and live environments. Main Duties and Responsibilities: Provide 3rd line support to end-users. Escalate & work with third party suppliers and vendors to successfully resolve issues Undertake audits and provide recommendations on customers' IT environment Resolve technical issues & assist other members of the support team Creation of technical design documentation and proposals Knowledge, Skills and Experience Required: Proven experience as a 3rd Line Support Engineer or similar role, (ideally MSP or educational sector). Excellent design documentation skills Client focussed Confidence/willingness to make decisions; exhibit sound and accurate judgement. Quality management - ability to look for ways to improve and promote quality Strong troubleshooting ability Windows 10, 11 & Mac OS Networking: LAN, WAN, VPN, VLANs, Switches, Managed WIFI, Firewalls and Routers Microsoft 365 and Azure with Mobile Device Management including Intune and JAMF VoIP Phone Systems Solid experience and understanding of installation, configuration and maintenance of Windows Server 2016 upwards, with Active Directory Services and Group Policies Server 2016 onwards, Active Directory, SCCM, PowerShell, Backups, Hyper-V, VMWare and Failover Clustering Desirable Skills/Knowledge Knowledge of Aruba Central Knowledge of Sophos Firewalls Knowledge of the Autotask and Datto stack What we will do for you: Opportunity to develop and improve your skills within a growing company Provide you with ongoing training and support in multiple technical specialisms The chance to travel to various events and countries to aid professional development Competitive salary with the chance to earn even more as we grow. 3rd Line Support Engineer - County Durham - £30-38K
Finance Application Support Engineer (Oracle ebs, Oracle Fusion) Bristol (flexible onsite presence required- 1 day per week) c£50,000 + c10% bonus, 11% pension, 25 days holiday. PLEASE NOTE- THIS ROLE IS OFFERED ON AN INITIAL 12 MONTH FIXED TERM CONTRACT BASIS (MATERNITY LEAVE COVER). We are searching for a Finance System Support Engineer to join a forward thinking and innovative company to provide technical guidance, and expertise in the support, development, implementation, and optimisation of their Finance platform. This role will ensure that the platform is efficient and is equipped with the latest features and functionalities to support finance-related operations. Duties Responsible for providing 2ndand 3rd line support for the Enterprise System and the business processes they support. Deliver system changes and enhancements to improve business processes, including writing and analysis of functional requirements etc. Own, improve, and deliver a change process to promote fixes and changes in line with business priorities and the team workload. Ensure all support calls and communication are logged and respond to support calls within agreed SLA targets. Ownership, Creation, and maintenance of system documentation which supports IT and the business requirements. Manage the UAT process for system changes and patching, co-ordinating and analysing testing scenarios, executing tests where necessary and supporting our key users through the process. Schedule patches, upgrades and code release in line with business priorities and the team work load. Key Skills Experience we need: A strong background in enterprise Oracle Systems (Oracle Fusion, Oracle EBS, Oracle Financials). Experience of providing support and analysis capabilities as part of a team. Experience of supporting and delivering on IT change and IT projects If you are interested in learning more about this fantastic opportunity then please get in touch now by sending an up-to-date copy of your CV, clearly demonstrating your Oracle finance systems experience, in a similar role. This is a great opportunity to join this fantastic company in an exciting period of transformation and growth.
17/05/2024
Finance Application Support Engineer (Oracle ebs, Oracle Fusion) Bristol (flexible onsite presence required- 1 day per week) c£50,000 + c10% bonus, 11% pension, 25 days holiday. PLEASE NOTE- THIS ROLE IS OFFERED ON AN INITIAL 12 MONTH FIXED TERM CONTRACT BASIS (MATERNITY LEAVE COVER). We are searching for a Finance System Support Engineer to join a forward thinking and innovative company to provide technical guidance, and expertise in the support, development, implementation, and optimisation of their Finance platform. This role will ensure that the platform is efficient and is equipped with the latest features and functionalities to support finance-related operations. Duties Responsible for providing 2ndand 3rd line support for the Enterprise System and the business processes they support. Deliver system changes and enhancements to improve business processes, including writing and analysis of functional requirements etc. Own, improve, and deliver a change process to promote fixes and changes in line with business priorities and the team workload. Ensure all support calls and communication are logged and respond to support calls within agreed SLA targets. Ownership, Creation, and maintenance of system documentation which supports IT and the business requirements. Manage the UAT process for system changes and patching, co-ordinating and analysing testing scenarios, executing tests where necessary and supporting our key users through the process. Schedule patches, upgrades and code release in line with business priorities and the team work load. Key Skills Experience we need: A strong background in enterprise Oracle Systems (Oracle Fusion, Oracle EBS, Oracle Financials). Experience of providing support and analysis capabilities as part of a team. Experience of supporting and delivering on IT change and IT projects If you are interested in learning more about this fantastic opportunity then please get in touch now by sending an up-to-date copy of your CV, clearly demonstrating your Oracle finance systems experience, in a similar role. This is a great opportunity to join this fantastic company in an exciting period of transformation and growth.
Service Desk Lead Leicester/Hursley Full time, permanent opportunity £33,000 - £43,000 based on experience Candidates need to be eligible for SC clearance Required Skill Set/Experience: To handle incoming technical support incidents requests and changes. Management of personal call queue ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication is maintained. Resolution of calls including password resets and ordering hardware parts. Escalation of calls to 2nd & 3rd Line Team as necessary. Provide excellent customer service. Work with other internal teams (3rd Line Technical Delivery Teams Development Projects etc.) Assisting with service management reporting on previous month's quality of service. Helping drive continuous improvement in processes and helping ensure SLAs are met in key metrics. Interested candidates please send in your updated CVs in word document Referral bonuses are provided of £300 worth of Amazon vouchers per placed candidate.
17/05/2024
Full time
Service Desk Lead Leicester/Hursley Full time, permanent opportunity £33,000 - £43,000 based on experience Candidates need to be eligible for SC clearance Required Skill Set/Experience: To handle incoming technical support incidents requests and changes. Management of personal call queue ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication is maintained. Resolution of calls including password resets and ordering hardware parts. Escalation of calls to 2nd & 3rd Line Team as necessary. Provide excellent customer service. Work with other internal teams (3rd Line Technical Delivery Teams Development Projects etc.) Assisting with service management reporting on previous month's quality of service. Helping drive continuous improvement in processes and helping ensure SLAs are met in key metrics. Interested candidates please send in your updated CVs in word document Referral bonuses are provided of £300 worth of Amazon vouchers per placed candidate.
Application Support Analyst - Must have solid ERP exp Excellent opportunity has arisen for an Application Support Analyst (With solid ERP exp) to join our clients, a prestigious retail brand, on a permanent basis in Bristol. The successful Application Support Analyst will primarily be responsible for supporting new setup processes for our client ie configuration, testing, hardware etc and supporting both on and off site end users, POS application setup/integration and UAT testing. Dealing with 2nd line (some 3rd) Service tickets and the opportunity to deliver IT elements of broader projects. To be considered for this position it is essential that you have solid experience of Microsoft Dynamics 365 Business Central , or a similar ERP. This position is a hybrid working model with 3 days on site in Bristol and the remainder working remotely. Location: Bristol, 3 days on site with remainder working remotely Duration: Permanent Salary: Up to £35K
17/05/2024
Full time
Application Support Analyst - Must have solid ERP exp Excellent opportunity has arisen for an Application Support Analyst (With solid ERP exp) to join our clients, a prestigious retail brand, on a permanent basis in Bristol. The successful Application Support Analyst will primarily be responsible for supporting new setup processes for our client ie configuration, testing, hardware etc and supporting both on and off site end users, POS application setup/integration and UAT testing. Dealing with 2nd line (some 3rd) Service tickets and the opportunity to deliver IT elements of broader projects. To be considered for this position it is essential that you have solid experience of Microsoft Dynamics 365 Business Central , or a similar ERP. This position is a hybrid working model with 3 days on site in Bristol and the remainder working remotely. Location: Bristol, 3 days on site with remainder working remotely Duration: Permanent Salary: Up to £35K
Role: Wintel Engineer Salary: Up to £55,000 per annum + benefits Location: Onsite in Stevenage SC and DV clearance will be required for this role. We are looking for a skilled Wintel Engineer to join our client on a new project. You will be providing development, maintenance and operational support of client infrastructure, systems and software. Skills required; + Support to a 3rd line level + Virtualisation + Active Directory + SCOM/SCCM If you are interested in discussing this Wintel Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
17/05/2024
Full time
Role: Wintel Engineer Salary: Up to £55,000 per annum + benefits Location: Onsite in Stevenage SC and DV clearance will be required for this role. We are looking for a skilled Wintel Engineer to join our client on a new project. You will be providing development, maintenance and operational support of client infrastructure, systems and software. Skills required; + Support to a 3rd line level + Virtualisation + Active Directory + SCOM/SCCM If you are interested in discussing this Wintel Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Global Technology Solutions Ltd
Portsmouth, Hampshire
Location: 1 day a month onsite (Portsmouth), will alter to Fareham at some point this year), rest of time work at home. Due to SLA's candidates will need to be a max 30-35 mile radius from Portsmouth/Fareham area. Hours: flexible hrs range Monday to Friday Salary: £48,500 p.a We have an exciting opportunity for an Infrastructure Support Engineer who specializes in VMWare to join our client on a permanent basis working in a hybrid working arrangement. The ideal candidate would be an experienced 3rd line Support Engineer who has previously worked in the financial sector. Someone who can work multiple work streams simultaneously in a demanding risk-averse and formally managed environment. Key responsibilities are to deliver both Business as Usual and Project requirements to our customer. Key Deliverables: - Incident and Problem Management - Creation and updating of documentation - Timely implementation of all changes - Working as part of project teams to design and deliver customer requirements - Platform builds/installations/upgrades Mandatory skills: * Build and application integration * Strong troubleshooting skills * Windows Server 2012 and above * Active Directory * Clustering * Powershell * VMware vSphere Preferably V6.5 and above * ESXi * vCenter * Internet connectivity including Proxy Servers Experience with: - Design, development and system integration - Ability to convert design documents to into live execution - Planning, deployment, configuration and BAU/ongoing maintenance of the above - Writing and reviewing design and implementation documentation - History of employment in a Wintel Infrastructure role, demonstrating five years plus experience. Desirable Skills: - Citrix Xenapp - Legacy Visual Basic Scripting - vSphere PowerCLI Scripting - IBM Bigfix automation, package creation including ActionScript - Public Key Infrastructure including MS Certificate Authority, OpenSSH - Ability to convey technical information and advice appropriate to the audience Mandatory Requirements: - 24x7 Standby cover as part of a rota - Scheduled weekend overtime as required In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
17/05/2024
Full time
Location: 1 day a month onsite (Portsmouth), will alter to Fareham at some point this year), rest of time work at home. Due to SLA's candidates will need to be a max 30-35 mile radius from Portsmouth/Fareham area. Hours: flexible hrs range Monday to Friday Salary: £48,500 p.a We have an exciting opportunity for an Infrastructure Support Engineer who specializes in VMWare to join our client on a permanent basis working in a hybrid working arrangement. The ideal candidate would be an experienced 3rd line Support Engineer who has previously worked in the financial sector. Someone who can work multiple work streams simultaneously in a demanding risk-averse and formally managed environment. Key responsibilities are to deliver both Business as Usual and Project requirements to our customer. Key Deliverables: - Incident and Problem Management - Creation and updating of documentation - Timely implementation of all changes - Working as part of project teams to design and deliver customer requirements - Platform builds/installations/upgrades Mandatory skills: * Build and application integration * Strong troubleshooting skills * Windows Server 2012 and above * Active Directory * Clustering * Powershell * VMware vSphere Preferably V6.5 and above * ESXi * vCenter * Internet connectivity including Proxy Servers Experience with: - Design, development and system integration - Ability to convert design documents to into live execution - Planning, deployment, configuration and BAU/ongoing maintenance of the above - Writing and reviewing design and implementation documentation - History of employment in a Wintel Infrastructure role, demonstrating five years plus experience. Desirable Skills: - Citrix Xenapp - Legacy Visual Basic Scripting - vSphere PowerCLI Scripting - IBM Bigfix automation, package creation including ActionScript - Public Key Infrastructure including MS Certificate Authority, OpenSSH - Ability to convey technical information and advice appropriate to the audience Mandatory Requirements: - 24x7 Standby cover as part of a rota - Scheduled weekend overtime as required In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Job Title: Technology Architect Location: UK/London, Remote Salary : 80-90K Contract Type: Full Time About The Company You will be joining a team of creators and champions of the best British TV, and hosts to the world's largest collection. Who are on a mission to bring the most engaging and relevant British TV experience to fans all around the world. Job Purpose This creative company is on the lookout for a dynamic Technology Architect to join their passionate team, focusing on creating and refining scalable video streaming products with a global scope. This pivotal role is Embedded within a diverse and skilled team, where creativity, collaboration, and a commitment to quality are highly valued. As a Technology Architect, you'll play a crucial role in both contributing to and shaping the team's strategy and technological direction. Your responsibilities will include working closely with the Lead Solution Architect in a hands-on capacity, directly influencing and shaping their pioneering global video streaming services. You'll engage in various projects, from enhancing current streaming platforms to designing innovative solutions for global content delivery, ensuring that the organisation continue to offer top tier streaming experiences. A Technical Architect would: Have a solid understanding of cloud services like AWS or MSFT Azure and how they can be leveraged in different scenarios. Translate technical requirements into detailed architecture for robust and scalable systems. Work closely with development teams to understand their needs and assist in implementing CI/CD pipelines. Have experience with software development processes and be able to guide and support teams in adhering to best practices. Act as a bridge between the technical team and the Lead Solution Architect, ensuring that the technical details align with the overall solution architecture. Responsibilities Technical Leadership Collaborate closely with the Lead Architect and act as a key member in technology sessions, providing technical expertise and oversight on new and existing solutions. Oversee 3rd party application architectures and integration's while ensuring best practices and compliance with corporate policies and standards. Demonstrate the ability to work autonomously, taking direction and executing with precision. Provide technical oversight to product development, support, and quality assurance teams. Analyse existing systems and identify areas for improvement or optimization. Evaluate new technologies and trends to propose enhancements or updates to the current systems. Knowledge and experience with specific technologies and tools, such as Kubernetes, Docker, .Net, Python, or Node.js, are highly desirable. Business & Analysis Monitor service operations performance, ensuring core KPIs are met. Oversee SLA reporting and conduct ad hoc analysis, providing transparency into the global technology stack's performance. Act as an internal technology consultant, leading and managing strategic projects with a proactive approach. Collaborate across all stakeholder teams to understand business needs and goals. Document and prioritise requirements alongside the product team, with consideration for both functional and non-functional aspects. Develop detailed use cases and user stories that outline specific interactions and workflows. Skills and Personal Attributes Strong analytical skills to assess and resolve issues quickly and effectively. Demonstrable experience in Software Engineering and Architecture. Ability to translate business and operational requirements into solution designs. Strong communication skills and the ability to work autonomously given direction. Proactivity and a strong desire to take initiative. Familiarity with Agile working practices. Willingness to learn and adapt to new technologies and changes. Effectively managing one's own time and prioritising tasks to meet deadlines. Understanding and respect for diverse cultures and practices. Qualifications and Experience AWS Certified Solutions Architect-Associate or Professional is highly desirable. Mid-level experience in software design patterns and cloud-based solutions. Must have experience with AWS; knowledge of Azure is a plus. Experience in developing direct-to-consumer technologies and cloud-scale microservices development. Experience with OTT (Over-The-Top) is a strong plus. Knowledge of scalable digital consumer product architectures, preferably in SVOD and/or media supply chain areas Familiarity with connected TV platforms (Roku, tvOS, Samsung, LG, etc.) and mobile applications (iOS, Android), with an emphasis on understanding their architectures and integrations rather than hands-on development. If you are looking for a new opportunity and interested in thus role then please apply today! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
17/05/2024
Full time
Job Title: Technology Architect Location: UK/London, Remote Salary : 80-90K Contract Type: Full Time About The Company You will be joining a team of creators and champions of the best British TV, and hosts to the world's largest collection. Who are on a mission to bring the most engaging and relevant British TV experience to fans all around the world. Job Purpose This creative company is on the lookout for a dynamic Technology Architect to join their passionate team, focusing on creating and refining scalable video streaming products with a global scope. This pivotal role is Embedded within a diverse and skilled team, where creativity, collaboration, and a commitment to quality are highly valued. As a Technology Architect, you'll play a crucial role in both contributing to and shaping the team's strategy and technological direction. Your responsibilities will include working closely with the Lead Solution Architect in a hands-on capacity, directly influencing and shaping their pioneering global video streaming services. You'll engage in various projects, from enhancing current streaming platforms to designing innovative solutions for global content delivery, ensuring that the organisation continue to offer top tier streaming experiences. A Technical Architect would: Have a solid understanding of cloud services like AWS or MSFT Azure and how they can be leveraged in different scenarios. Translate technical requirements into detailed architecture for robust and scalable systems. Work closely with development teams to understand their needs and assist in implementing CI/CD pipelines. Have experience with software development processes and be able to guide and support teams in adhering to best practices. Act as a bridge between the technical team and the Lead Solution Architect, ensuring that the technical details align with the overall solution architecture. Responsibilities Technical Leadership Collaborate closely with the Lead Architect and act as a key member in technology sessions, providing technical expertise and oversight on new and existing solutions. Oversee 3rd party application architectures and integration's while ensuring best practices and compliance with corporate policies and standards. Demonstrate the ability to work autonomously, taking direction and executing with precision. Provide technical oversight to product development, support, and quality assurance teams. Analyse existing systems and identify areas for improvement or optimization. Evaluate new technologies and trends to propose enhancements or updates to the current systems. Knowledge and experience with specific technologies and tools, such as Kubernetes, Docker, .Net, Python, or Node.js, are highly desirable. Business & Analysis Monitor service operations performance, ensuring core KPIs are met. Oversee SLA reporting and conduct ad hoc analysis, providing transparency into the global technology stack's performance. Act as an internal technology consultant, leading and managing strategic projects with a proactive approach. Collaborate across all stakeholder teams to understand business needs and goals. Document and prioritise requirements alongside the product team, with consideration for both functional and non-functional aspects. Develop detailed use cases and user stories that outline specific interactions and workflows. Skills and Personal Attributes Strong analytical skills to assess and resolve issues quickly and effectively. Demonstrable experience in Software Engineering and Architecture. Ability to translate business and operational requirements into solution designs. Strong communication skills and the ability to work autonomously given direction. Proactivity and a strong desire to take initiative. Familiarity with Agile working practices. Willingness to learn and adapt to new technologies and changes. Effectively managing one's own time and prioritising tasks to meet deadlines. Understanding and respect for diverse cultures and practices. Qualifications and Experience AWS Certified Solutions Architect-Associate or Professional is highly desirable. Mid-level experience in software design patterns and cloud-based solutions. Must have experience with AWS; knowledge of Azure is a plus. Experience in developing direct-to-consumer technologies and cloud-scale microservices development. Experience with OTT (Over-The-Top) is a strong plus. Knowledge of scalable digital consumer product architectures, preferably in SVOD and/or media supply chain areas Familiarity with connected TV platforms (Roku, tvOS, Samsung, LG, etc.) and mobile applications (iOS, Android), with an emphasis on understanding their architectures and integrations rather than hands-on development. If you are looking for a new opportunity and interested in thus role then please apply today! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Job Title - Marketing Coordinator Salary - £30 - £40K PA Location - Remote The Client - Curo are Partnering with an IT Company whose aim is to unite global businesses with powerful, scalable IT, to synchronise users, groups and contacts between directories, quickly, simply and affordably. Their toolkit enables seamless large-scale identity synchronisation, and helps organisations with hundreds of thousands of users, groups and contacts migrate their data with less downtime and disruption - saving them valuable time and money in the process. The company is forward thinking, and employees benefit from remote and flexible working. The Candidate - This role would suit a motivated Marketing professional, with excellent copy writing experience. This is a fantastic opportunity for a creative individual, to carve out a position, within a forward thinking tech organisation. In addition to creative copy writing the successful candidate will have the ability to ensure the team, keep to their promises with any information requests, to ensure that marketing communications are delivered consistently, and on time. The company has never had a dedicated Marketing person before, so there is a lot of scope for creative input. Previous Tech Sector experience would be beneficial. This role would suit someone who has been in a broad Marketing role, for a smaller organisation. You will work closely with the Sales Team, who have up until now been supporting with Marketing activities. The Role - A key focus of this role will be to define and set up a consistent Marketing Calendar, to ensure that the business develops their Marketing Communications throughout the Year. This will include writing engaging Copy, Blogs, and Articles for the companies various websites, to keep the content fresh and engaging. You will be tasked with ensuring new products and wins are celebrated on the appropriate social media platforms, to increase traffic and engagement. You will be the key contact for the 3rd Party Marketing Agency, and work with them on PPC, and also coordinate Events & Webinars. Duties - Ensure the online presence remains fresh and engaging across all platforms. This involves regularly updating content to reflect new product features, successes, and developments. Collaborate with the 3rd party marketing agency to craft compelling social media content that aligns with our brand messaging and objectives. Assist in the creation of impactful marketing collateral tailored to the companies brands, ensuring materials effectively communicate the value proposition to our target audience. Contribute to the refinement of technical and sales documentation to ensure accuracy and clarity, supporting our sales efforts and enhancing customer understanding. Collaborate closely with our marketing agency to optimize PPC campaigns, maximizing our reach and effectiveness in targeted markets. Engage with directors, product owners, and sales teams through interviews to gather valuable insights and information for content creation and strategy development. Facilitate the coordination of our participation in industry events, including securing speaking engagements and sponsorships, to enhance our visibility and reputation within our sector. Assist in the planning and execution of webinars and other promotional events aimed at raising awareness and driving engagement with our products and services. We are keen to move swiftly on this role, and look forward to receiving your application. To apply for this Marketing Coordinator permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
17/05/2024
Full time
Job Title - Marketing Coordinator Salary - £30 - £40K PA Location - Remote The Client - Curo are Partnering with an IT Company whose aim is to unite global businesses with powerful, scalable IT, to synchronise users, groups and contacts between directories, quickly, simply and affordably. Their toolkit enables seamless large-scale identity synchronisation, and helps organisations with hundreds of thousands of users, groups and contacts migrate their data with less downtime and disruption - saving them valuable time and money in the process. The company is forward thinking, and employees benefit from remote and flexible working. The Candidate - This role would suit a motivated Marketing professional, with excellent copy writing experience. This is a fantastic opportunity for a creative individual, to carve out a position, within a forward thinking tech organisation. In addition to creative copy writing the successful candidate will have the ability to ensure the team, keep to their promises with any information requests, to ensure that marketing communications are delivered consistently, and on time. The company has never had a dedicated Marketing person before, so there is a lot of scope for creative input. Previous Tech Sector experience would be beneficial. This role would suit someone who has been in a broad Marketing role, for a smaller organisation. You will work closely with the Sales Team, who have up until now been supporting with Marketing activities. The Role - A key focus of this role will be to define and set up a consistent Marketing Calendar, to ensure that the business develops their Marketing Communications throughout the Year. This will include writing engaging Copy, Blogs, and Articles for the companies various websites, to keep the content fresh and engaging. You will be tasked with ensuring new products and wins are celebrated on the appropriate social media platforms, to increase traffic and engagement. You will be the key contact for the 3rd Party Marketing Agency, and work with them on PPC, and also coordinate Events & Webinars. Duties - Ensure the online presence remains fresh and engaging across all platforms. This involves regularly updating content to reflect new product features, successes, and developments. Collaborate with the 3rd party marketing agency to craft compelling social media content that aligns with our brand messaging and objectives. Assist in the creation of impactful marketing collateral tailored to the companies brands, ensuring materials effectively communicate the value proposition to our target audience. Contribute to the refinement of technical and sales documentation to ensure accuracy and clarity, supporting our sales efforts and enhancing customer understanding. Collaborate closely with our marketing agency to optimize PPC campaigns, maximizing our reach and effectiveness in targeted markets. Engage with directors, product owners, and sales teams through interviews to gather valuable insights and information for content creation and strategy development. Facilitate the coordination of our participation in industry events, including securing speaking engagements and sponsorships, to enhance our visibility and reputation within our sector. Assist in the planning and execution of webinars and other promotional events aimed at raising awareness and driving engagement with our products and services. We are keen to move swiftly on this role, and look forward to receiving your application. To apply for this Marketing Coordinator permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Job Title: Major Incident Manager/ITSM Process lead Location: London, UK Work Mode: Remote (When required need to travel to Mphasis London office) Years of Experience Needed: - Candidate should have 7+ years of in Incident management along with Change and other reporting module. Technical Skill: - Strong communication, interpersonal and presentation skills for working with teams at all levels including client stakeholders. Prior experience of Major Incident and other ITSM processes Strong knowledge on Service Now - mainly in Problem, Change, Major Incident and Reporting modules. Excellent leadership skills and ability to collaborate with team members. Experience of working with teams in India. Ability to analyse a high volume of technical data and work in a fast-paced environment. Strong problem solving, analytical, and time management skills. Ability to work to deadlines including attention to detail and multitasking skills Non-Technical Skill: Providing high quality, professional major incident management as part of a 24x7, 365 Major Incident Management team. Quickly understanding customer issues from a business impact perspective, draw logical conclusions, make sensible suggestions that meet both the Mphasis strategic direction and customers' needs and engage other vendors/suppliers to support. Responsible for assessing situations, making appropriate interventions, managing resolution activities, and communicating this to both technical and non-technical stakeholders both within Mphasis, Client and 3rd Parties. Ensure major incidents are managed effectively, managing the expectations for stakeholders, and acting as a point of contact for business areas using language understood by those stakeholders. Manage and report on core ITSM processes such as Incident, Problem, Change, Service Level management. Subject Matter Expert (SME) in the specific process area, representing the process to all stakeholders, reporting on performance, and developing recommendations for continual service improvement. Supporting and nurturing process improvements and knowledge base improvements Contributing to the objectives of the wider Service Management and Operations team. Certification: - ITIL Foundation Certification
17/05/2024
Full time
Job Title: Major Incident Manager/ITSM Process lead Location: London, UK Work Mode: Remote (When required need to travel to Mphasis London office) Years of Experience Needed: - Candidate should have 7+ years of in Incident management along with Change and other reporting module. Technical Skill: - Strong communication, interpersonal and presentation skills for working with teams at all levels including client stakeholders. Prior experience of Major Incident and other ITSM processes Strong knowledge on Service Now - mainly in Problem, Change, Major Incident and Reporting modules. Excellent leadership skills and ability to collaborate with team members. Experience of working with teams in India. Ability to analyse a high volume of technical data and work in a fast-paced environment. Strong problem solving, analytical, and time management skills. Ability to work to deadlines including attention to detail and multitasking skills Non-Technical Skill: Providing high quality, professional major incident management as part of a 24x7, 365 Major Incident Management team. Quickly understanding customer issues from a business impact perspective, draw logical conclusions, make sensible suggestions that meet both the Mphasis strategic direction and customers' needs and engage other vendors/suppliers to support. Responsible for assessing situations, making appropriate interventions, managing resolution activities, and communicating this to both technical and non-technical stakeholders both within Mphasis, Client and 3rd Parties. Ensure major incidents are managed effectively, managing the expectations for stakeholders, and acting as a point of contact for business areas using language understood by those stakeholders. Manage and report on core ITSM processes such as Incident, Problem, Change, Service Level management. Subject Matter Expert (SME) in the specific process area, representing the process to all stakeholders, reporting on performance, and developing recommendations for continual service improvement. Supporting and nurturing process improvements and knowledge base improvements Contributing to the objectives of the wider Service Management and Operations team. Certification: - ITIL Foundation Certification
Global Technology Solutions Ltd
Portsmouth, Hampshire
Location: 1 day a month onsite (Portsmouth), will alter to Fareham at some point this year), rest of time work at home. Due to SLA's candidates will need to be a max 30-35 mile radius from Portsmouth/Fareham area. Hours: flexible hrs range Monday to Friday Salary: £48,500 p.a We have an exciting opportunity for an Infrastructure Support Engineer who specializes in VMWare to join our client on a permanent basis working in a hybrid working arrangement. The ideal candidate would be an experienced 3rd line Support Engineer who has previously worked in the financial sector. Someone who can work multiple work streams simultaneously in a demanding risk-averse and formally managed environment. Key responsibilities are to deliver both Business as Usual and Project requirements to our customer. Key Deliverables: - Incident and Problem Management - Creation and updating of documentation - Timely implementation of all changes - Working as part of project teams to design and deliver customer requirements - Platform builds/installations/upgrades Mandatory skills: Build and application integration Strong troubleshooting skills Windows Server 2012 and above Active Directory Clustering Powershell VMware vSphere Preferably V6.5 and above ESXi vCenter Internet connectivity including Proxy Servers Experience with: - Design, development and system integration - Ability to convert design documents to into live execution - Planning, deployment, configuration and BAU/ongoing maintenance of the above - Writing and reviewing design and implementation documentation - History of employment in a Wintel Infrastructure role, demonstrating five years plus experience. Desirable Skills: - Citrix Xenapp - Legacy Visual Basic Scripting - vSphere PowerCLI Scripting - IBM Bigfix automation, package creation including ActionScript - Public Key Infrastructure including MS Certificate Authority, OpenSSH - Ability to convey technical information and advice appropriate to the audience Mandatory Requirements: - 24x7 Standby cover as part of a rota - Scheduled weekend overtime as required
16/05/2024
Full time
Location: 1 day a month onsite (Portsmouth), will alter to Fareham at some point this year), rest of time work at home. Due to SLA's candidates will need to be a max 30-35 mile radius from Portsmouth/Fareham area. Hours: flexible hrs range Monday to Friday Salary: £48,500 p.a We have an exciting opportunity for an Infrastructure Support Engineer who specializes in VMWare to join our client on a permanent basis working in a hybrid working arrangement. The ideal candidate would be an experienced 3rd line Support Engineer who has previously worked in the financial sector. Someone who can work multiple work streams simultaneously in a demanding risk-averse and formally managed environment. Key responsibilities are to deliver both Business as Usual and Project requirements to our customer. Key Deliverables: - Incident and Problem Management - Creation and updating of documentation - Timely implementation of all changes - Working as part of project teams to design and deliver customer requirements - Platform builds/installations/upgrades Mandatory skills: Build and application integration Strong troubleshooting skills Windows Server 2012 and above Active Directory Clustering Powershell VMware vSphere Preferably V6.5 and above ESXi vCenter Internet connectivity including Proxy Servers Experience with: - Design, development and system integration - Ability to convert design documents to into live execution - Planning, deployment, configuration and BAU/ongoing maintenance of the above - Writing and reviewing design and implementation documentation - History of employment in a Wintel Infrastructure role, demonstrating five years plus experience. Desirable Skills: - Citrix Xenapp - Legacy Visual Basic Scripting - vSphere PowerCLI Scripting - IBM Bigfix automation, package creation including ActionScript - Public Key Infrastructure including MS Certificate Authority, OpenSSH - Ability to convey technical information and advice appropriate to the audience Mandatory Requirements: - 24x7 Standby cover as part of a rota - Scheduled weekend overtime as required