Service Support Manager (End User Devices) ISS - Information Systems Services Salary: £38,205 - £44,263 (Grade 7) Closing Date: Sunday 6th October 2024 at 6pm Interview Date: Friday 11th October 2024 The Opportunity We are looking for an experienced Service Support Manager to manage our IT Device Replacement Programme, Printing and Asset Management services. This role oversees the entire life cycle of end user devices from procurement to disposal with a particular focus on sustainability. This is an exciting opportunity to join our dynamic team at Lancaster University, where we provide IT support and services within a Higher Education environment. The candidate should have a proven track record in relationship management to engage with our external suppliers to ensure effective delivery of services. Major Duties: Being responsible for the quality, reliability and effectiveness of the services being provided in your area, including the performance of request, incident and change management processes. Actively monitoring customer feedback, identifying potential service improvements & developing plans for their implementation, escalating these to colleagues or suppliers as necessary. Proactively dealing with escalated issues in a timely manner, liaising with colleagues across ISS or other areas of the University and/or suppliers to achieve a resolution. Managing the activities of team, as well as overseeing the welfare, skills and career development of individual team members. Working with other support teams, ensuring that user-facing documentation, training and support are created and maintained. Managing the delegated budget associated with the delivery of services in your area, being accountable for costs incurred, proposing and agreeing appropriate charging models where needed, invoicing suppliers and customers as necessary and overseeing any cash handling processes in accordance with University financial regulations. Required experience, skills & abilities: Educated to degree level, or equivalent professional qualification and/or experience working in a relevant area of IT (Essential) Relevant IT Qualification, Service Management Qualification, ITIL or equivalent current experience (Desirable) Experience of Microsoft Office Suite specifically Microsoft Excel. (Essential) Experience of handling and interpreting data from multiple sources to inform decisions and create reports. (Essential) Experience of Liaising with External Suppliers and contract management. (Essential) Well-developed organisational skills, with experience of managing and prioritising large portfolios of work. (Essential) Experience of IT Service Management in a Higher Education environment to maintain high levels of customer satisfaction. (Desirable) Experience of Asset Management and maintaining accurate records to track the full life cycle of equipment including Sustainability reporting. (Desirable) Experience of supporting end users in Procurement of equipment to achieve best operational practices including service-related documentation. (Essential) Excellent written and verbal communication skills, coupled with the emotional intelligence to develop strong professional relationships with all staff. (Essential) Ability to approach problem-solving in a pragmatic, organised, and efficient manner, with the capability to document and convey technical information to colleagues. (Essential) Proven track record of personal development in relevant fields, along with a commitment to ongoing growth. (Essential) Proven experience of managing, motivating, training and coaching a team. (Essential) If interested, apply now and submit your CV alongside a coversheet (Coversheet optional, up to a maximum of two A4 pages.) We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.
20/09/2024
Full time
Service Support Manager (End User Devices) ISS - Information Systems Services Salary: £38,205 - £44,263 (Grade 7) Closing Date: Sunday 6th October 2024 at 6pm Interview Date: Friday 11th October 2024 The Opportunity We are looking for an experienced Service Support Manager to manage our IT Device Replacement Programme, Printing and Asset Management services. This role oversees the entire life cycle of end user devices from procurement to disposal with a particular focus on sustainability. This is an exciting opportunity to join our dynamic team at Lancaster University, where we provide IT support and services within a Higher Education environment. The candidate should have a proven track record in relationship management to engage with our external suppliers to ensure effective delivery of services. Major Duties: Being responsible for the quality, reliability and effectiveness of the services being provided in your area, including the performance of request, incident and change management processes. Actively monitoring customer feedback, identifying potential service improvements & developing plans for their implementation, escalating these to colleagues or suppliers as necessary. Proactively dealing with escalated issues in a timely manner, liaising with colleagues across ISS or other areas of the University and/or suppliers to achieve a resolution. Managing the activities of team, as well as overseeing the welfare, skills and career development of individual team members. Working with other support teams, ensuring that user-facing documentation, training and support are created and maintained. Managing the delegated budget associated with the delivery of services in your area, being accountable for costs incurred, proposing and agreeing appropriate charging models where needed, invoicing suppliers and customers as necessary and overseeing any cash handling processes in accordance with University financial regulations. Required experience, skills & abilities: Educated to degree level, or equivalent professional qualification and/or experience working in a relevant area of IT (Essential) Relevant IT Qualification, Service Management Qualification, ITIL or equivalent current experience (Desirable) Experience of Microsoft Office Suite specifically Microsoft Excel. (Essential) Experience of handling and interpreting data from multiple sources to inform decisions and create reports. (Essential) Experience of Liaising with External Suppliers and contract management. (Essential) Well-developed organisational skills, with experience of managing and prioritising large portfolios of work. (Essential) Experience of IT Service Management in a Higher Education environment to maintain high levels of customer satisfaction. (Desirable) Experience of Asset Management and maintaining accurate records to track the full life cycle of equipment including Sustainability reporting. (Desirable) Experience of supporting end users in Procurement of equipment to achieve best operational practices including service-related documentation. (Essential) Excellent written and verbal communication skills, coupled with the emotional intelligence to develop strong professional relationships with all staff. (Essential) Ability to approach problem-solving in a pragmatic, organised, and efficient manner, with the capability to document and convey technical information to colleagues. (Essential) Proven track record of personal development in relevant fields, along with a commitment to ongoing growth. (Essential) Proven experience of managing, motivating, training and coaching a team. (Essential) If interested, apply now and submit your CV alongside a coversheet (Coversheet optional, up to a maximum of two A4 pages.) We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.
JOB DESCRIPTION JOB TITLE: INSTALLATION ENGINEER (DV CLEARANCE REQUIRED) REPORTING TO: OPERATIONS MANAGER ROLE: The Installation Engineer (IE) will be part of a team, which as a group will perform the duties to install Security Systems at customer's premises. Generally, this role is to install any orders that the company may receive and requires a great deal of initiative and autonomy. Flexibility is essential in adapting to future changes within the company and fluctuations within the workload. RESPONSIBILITIES: These duties will be based upon all or part of the following: The Installation Engineer (IE) will be allocated projects by the Project Manager (PM) They will then be responsible, together, for the planning, scheduling, installation, and handover of projects On receipt of a site file the IE, with the PM, will review the project to ensure that they are conversant with any particular contract conditions; they will also ensure that the equipment specified constitutes a working and suitable system in liaison with the Salesman and the customer and where necessary, resolve any queries at this stage Any predetermined program of works and delivery schedule will be noted and actioned; any changes will, proactively, be notified to the customer and the Salesperson Should there be no previous agreement, then the customer shall be informed ASAP of the arranged program The IE shall highlight any issues they feel may affect the profitability of any projects they are working on Any concerns should be highlighted to the PM The IE will monitor the progress of their work at all times and will advise the PM of any changes through regular 'Project Reviews' The IE will complete the relevant commissioning and completion certificates with the assistance of a Senior Engineer if required Where the IE experiences difficulty in fulfilling their duties or finds the program of works not on schedule, particularly where 'Liquidated Damages' may be incurred, the PM will be advised immediately The PM will ensure that all applicable documentation is provided in a suitable format at the time of handover to the customer The IE will ensure that the client or end user training on the use of their system is arranged; this could entail providing basic training or arranging training with another department The IE will liaise with the Service Department to handover each installation and make them aware of important information and features of the system The IE will feedback any relevant information to ensure problems encountered are dealt with so as not to reoccur and areas where installations have gone particularly well are also highlighted The IE may at any time have a Junior Engineer under their responsibility The IE will be expected to monitor and assist those other Engineers in the progression of their roles The IE is to be responsible for informing the PM of any occurrences whereby the Junior Engineers are performing exceptionally well, or alternatively, where improvements can be made Specific notice should be taken of their timekeeping Expenses Sheets: These must be completed daily and submitted by the 20th of each month to the Projects Administrator. Valid VAT receipts must support claims where applicable. Vehicle Maintenance: Maintain the vehicle provided in accordance with the Vehicle Operating Rules'. Keep the vehicle clean, inside, and out. Mobile Telephone: Maintain the telephone in full working order, having any necessary repairs carried out as quickly as possible in conjunction with the PA. Keep the telephone charged and ready for any working period. Dress in a professional manner as fitting to the task being performed and as the representative of the company. Carry identification at all times. Comply with BS EN ISO9001 and NACOSS procedures. Comply with all company GDPR and ISO27001 procedures and obligations and ensure that those reporting to you do the same. Carry out any reasonable requests from management.
20/09/2024
Full time
JOB DESCRIPTION JOB TITLE: INSTALLATION ENGINEER (DV CLEARANCE REQUIRED) REPORTING TO: OPERATIONS MANAGER ROLE: The Installation Engineer (IE) will be part of a team, which as a group will perform the duties to install Security Systems at customer's premises. Generally, this role is to install any orders that the company may receive and requires a great deal of initiative and autonomy. Flexibility is essential in adapting to future changes within the company and fluctuations within the workload. RESPONSIBILITIES: These duties will be based upon all or part of the following: The Installation Engineer (IE) will be allocated projects by the Project Manager (PM) They will then be responsible, together, for the planning, scheduling, installation, and handover of projects On receipt of a site file the IE, with the PM, will review the project to ensure that they are conversant with any particular contract conditions; they will also ensure that the equipment specified constitutes a working and suitable system in liaison with the Salesman and the customer and where necessary, resolve any queries at this stage Any predetermined program of works and delivery schedule will be noted and actioned; any changes will, proactively, be notified to the customer and the Salesperson Should there be no previous agreement, then the customer shall be informed ASAP of the arranged program The IE shall highlight any issues they feel may affect the profitability of any projects they are working on Any concerns should be highlighted to the PM The IE will monitor the progress of their work at all times and will advise the PM of any changes through regular 'Project Reviews' The IE will complete the relevant commissioning and completion certificates with the assistance of a Senior Engineer if required Where the IE experiences difficulty in fulfilling their duties or finds the program of works not on schedule, particularly where 'Liquidated Damages' may be incurred, the PM will be advised immediately The PM will ensure that all applicable documentation is provided in a suitable format at the time of handover to the customer The IE will ensure that the client or end user training on the use of their system is arranged; this could entail providing basic training or arranging training with another department The IE will liaise with the Service Department to handover each installation and make them aware of important information and features of the system The IE will feedback any relevant information to ensure problems encountered are dealt with so as not to reoccur and areas where installations have gone particularly well are also highlighted The IE may at any time have a Junior Engineer under their responsibility The IE will be expected to monitor and assist those other Engineers in the progression of their roles The IE is to be responsible for informing the PM of any occurrences whereby the Junior Engineers are performing exceptionally well, or alternatively, where improvements can be made Specific notice should be taken of their timekeeping Expenses Sheets: These must be completed daily and submitted by the 20th of each month to the Projects Administrator. Valid VAT receipts must support claims where applicable. Vehicle Maintenance: Maintain the vehicle provided in accordance with the Vehicle Operating Rules'. Keep the vehicle clean, inside, and out. Mobile Telephone: Maintain the telephone in full working order, having any necessary repairs carried out as quickly as possible in conjunction with the PA. Keep the telephone charged and ready for any working period. Dress in a professional manner as fitting to the task being performed and as the representative of the company. Carry identification at all times. Comply with BS EN ISO9001 and NACOSS procedures. Comply with all company GDPR and ISO27001 procedures and obligations and ensure that those reporting to you do the same. Carry out any reasonable requests from management.
EBA Stress Tester We are seeking a highly skilled and motivated consultant to join our Stress Testing department, specifically focusing on the execution of the EBA25 EU-wide stress test with an emphasis on credit risk and integrated stress testing. This temporary position will require strong technical, analytical, and program management skills, alongside the ability to handle complex regulatory stress testing frameworks such as Basel III and Basel IV. Key Responsibilities: EBA25 EU-Wide Stress Test Execution: Lead and support the delivery of the EBA25 stress testing exercise, ensuring all tasks are completed on time and with the highest quality. Populate templates, manage extensive documentation, and coordinate with both internal teams and external regulators. Ensure compliance with regulatory standards, including Basel III and Basel IV. Credit Risk Stress Testing: Focus on credit risk stress testing, interpreting and analysing results to meet internal approval processes. Align results with regulatory frameworks and present findings to senior management. Basel III and Basel IV Simulations: Conduct simulations under both Basel III and Basel IV frameworks, with a particular focus on the increased complexity of Basel IV. Work closely with the team to manage data infrastructure challenges, including data preparation and tooling upgrades for Basel IV compliance. Project and Program Management: Oversee and manage project timelines, track milestones, structure presentations, and ensure proper documentation of the stress testing process. Ensure effective stakeholder management by clearly communicating progress, challenges, and outcomes to internal teams and external stakeholders. Stakeholder Management: Build and maintain strong relationships with both internal and external stakeholders, ensuring a clear understanding of risks and stress testing results. Coordinate across departments, acting as a bridge between technical teams and senior management. Key Results (SMART Goals): Timely Delivery: Complete the EBA25 stress test within the defined timeline, ensuring all regulatory requirements are met. Quality Assurance : Ensure the accuracy and quality of data analysis, stress test execution, and documentation. Effective Communication : Deliver clear and concise reports to senior management, regulators, and internal teams. Required skills: Prior experience running EBA stress tests and/or ICAAP stress tests. Strong familiarity with regulatory requirements, stress testing documentation, and regulatory reporting. Extensive knowledge and experience in credit risk stress testing, particularly within the Basel III and Basel IV framework. Proficiency in Python, SAS, or SQL for handling complex data analysis and running simulations. Experience in working with large datasets, preparing them for regulatory stress Strong program management skills, with the ability to structure workflows, manage deadlines, and ensure timely delivery of stress test results. Excellent communication skills, able to present complex data and risk results clearly to both technical and non-technical stakeholders. Proven ability to handle stakeholder management in high-pressure situations, ensuring alignment across teams. Ability to work independently, self-starting, and capable of managing stress effectively to meet tight deadlines. Education & Professional Requirements: Bachelor's or master's degree in finance, Economics, Risk Management, or related fields. Relevant certifications in risk management or project management (eg, PRINCE2, PMP) are a plus. Fluent in English, both written and verbal. About Levy Professionals: Since 2000, we provide professional solutions to organizations ranging from tech start-ups to global players. From our offices in Amsterdam and London we have built an international and local network of skilled employed professionals and contractors fuelled by our passion for connecting skills with projects. Over the years we have fulfilled over 1700 requirements and nowadays we consistently have 250+ professionals recruited and relocated from 14 countries allocated to various projects. Our strength is the way that we see and treat people. This will always be a key factor in our strategy for many years to come.
19/09/2024
Project-based
EBA Stress Tester We are seeking a highly skilled and motivated consultant to join our Stress Testing department, specifically focusing on the execution of the EBA25 EU-wide stress test with an emphasis on credit risk and integrated stress testing. This temporary position will require strong technical, analytical, and program management skills, alongside the ability to handle complex regulatory stress testing frameworks such as Basel III and Basel IV. Key Responsibilities: EBA25 EU-Wide Stress Test Execution: Lead and support the delivery of the EBA25 stress testing exercise, ensuring all tasks are completed on time and with the highest quality. Populate templates, manage extensive documentation, and coordinate with both internal teams and external regulators. Ensure compliance with regulatory standards, including Basel III and Basel IV. Credit Risk Stress Testing: Focus on credit risk stress testing, interpreting and analysing results to meet internal approval processes. Align results with regulatory frameworks and present findings to senior management. Basel III and Basel IV Simulations: Conduct simulations under both Basel III and Basel IV frameworks, with a particular focus on the increased complexity of Basel IV. Work closely with the team to manage data infrastructure challenges, including data preparation and tooling upgrades for Basel IV compliance. Project and Program Management: Oversee and manage project timelines, track milestones, structure presentations, and ensure proper documentation of the stress testing process. Ensure effective stakeholder management by clearly communicating progress, challenges, and outcomes to internal teams and external stakeholders. Stakeholder Management: Build and maintain strong relationships with both internal and external stakeholders, ensuring a clear understanding of risks and stress testing results. Coordinate across departments, acting as a bridge between technical teams and senior management. Key Results (SMART Goals): Timely Delivery: Complete the EBA25 stress test within the defined timeline, ensuring all regulatory requirements are met. Quality Assurance : Ensure the accuracy and quality of data analysis, stress test execution, and documentation. Effective Communication : Deliver clear and concise reports to senior management, regulators, and internal teams. Required skills: Prior experience running EBA stress tests and/or ICAAP stress tests. Strong familiarity with regulatory requirements, stress testing documentation, and regulatory reporting. Extensive knowledge and experience in credit risk stress testing, particularly within the Basel III and Basel IV framework. Proficiency in Python, SAS, or SQL for handling complex data analysis and running simulations. Experience in working with large datasets, preparing them for regulatory stress Strong program management skills, with the ability to structure workflows, manage deadlines, and ensure timely delivery of stress test results. Excellent communication skills, able to present complex data and risk results clearly to both technical and non-technical stakeholders. Proven ability to handle stakeholder management in high-pressure situations, ensuring alignment across teams. Ability to work independently, self-starting, and capable of managing stress effectively to meet tight deadlines. Education & Professional Requirements: Bachelor's or master's degree in finance, Economics, Risk Management, or related fields. Relevant certifications in risk management or project management (eg, PRINCE2, PMP) are a plus. Fluent in English, both written and verbal. About Levy Professionals: Since 2000, we provide professional solutions to organizations ranging from tech start-ups to global players. From our offices in Amsterdam and London we have built an international and local network of skilled employed professionals and contractors fuelled by our passion for connecting skills with projects. Over the years we have fulfilled over 1700 requirements and nowadays we consistently have 250+ professionals recruited and relocated from 14 countries allocated to various projects. Our strength is the way that we see and treat people. This will always be a key factor in our strategy for many years to come.