3rd Line Network Engineer, LogicMonitor, SolarWinds, ASAP, ONSITE Cheshire, £Good, OUTSIDE IR35 Role Summary We have an excellent opportunity for an experienced 3rd Line Customer Network Support Engineer, to join our SMC team. As a 3rd Line Customer Network Support Engineer, you will serve as a senior technical resource responsible for delivering expert-level support to our customers. Your primary focus will be on resolving complex network-related issues, troubleshooting advanced network configurations, and providing proactive guidance to optimize network performance. You will play a crucial role in ensuring the reliability, scalability, and security of our customers' networks while delivering exceptional service and maintaining high levels of customer satisfaction. The right Engineer will be working in close collaboration with the SMC team, and the wider consultant team. Core responsibilities of the role include, but are not limited to, the following: Act as a subject matter expert (SME) for resolving escalated technical issues related to network infrastructure, routing, switching, and connectivity. Diagnose and troubleshoot complex network problems using a variety of tools and techniques, including packet analysis, network monitoring, and log analysis. Provide timely and effective resolutions to customer incidents, ensuring minimal disruption to their operations and adhering to service level agreements (SLAs). Coordinate and execute network changes, upgrades, and migrations in collaboration with customers and internal stakeholders. Ensure that all network changes are properly documented, tracked, and communicated to relevant parties to maintain transparency and accountability. Follow change management processes and procedures to minimize the risk of service disruptions and maintain the integrity of the network environment. Build strong relationships with customers by providing proactive support, delivering value-added services, and serving as a trusted advisor on network-related matters. Act as the primary point of contact for customer inquiries, escalations, and technical consultations, demonstrating professionalism and empathy in all interactions. Conduct periodic service reviews with customers to assess satisfaction levels, gather feedback, and identify opportunities for improvement. Desirable Qualifications and Experience Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant industry certifications such as CCNP, CCIE, or equivalent are preferred VCAP Network Virtualization Deploy Extensive experience in network engineering and support roles, with a focus on troubleshooting complex network issues Extensive experience in network engineering and support roles, with a focus on troubleshooting complex network issues and designing scalable network architectures. Proficiency in network protocols and technologies, including TCP/IP, BGP, OSPF, VLANs, MPLS, QoS, and VPNs. Strong analytical and problem-solving skills, with the ability to quickly diagnose and resolve technical issues in high-pressure environments. Experience with network monitoring and management tools such as LogicMonitor, Wireshark, SolarWinds, or similar. Familiarity with cloud networking concepts and experience with cloud platforms such as AWS, Azure, or GCP is a plus. About the person Two to three years of experience in a similar type role Desire to develop and progress their career Excellent communicator both verbally and written Experienced, mature, influential, assertive and diplomatic Able to operate independently or as part of a larger team Excellent knowledge of chosen subject matter A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations Applies knowledge and skills through handling complex problems beyond own area of expertise Ability to commute to main office in Cheshire 3 days per week as this role is on our Hybrid model. If you have the skills and experience as mentioned above, please send in your CV for review
26/04/2024
Project-based
3rd Line Network Engineer, LogicMonitor, SolarWinds, ASAP, ONSITE Cheshire, £Good, OUTSIDE IR35 Role Summary We have an excellent opportunity for an experienced 3rd Line Customer Network Support Engineer, to join our SMC team. As a 3rd Line Customer Network Support Engineer, you will serve as a senior technical resource responsible for delivering expert-level support to our customers. Your primary focus will be on resolving complex network-related issues, troubleshooting advanced network configurations, and providing proactive guidance to optimize network performance. You will play a crucial role in ensuring the reliability, scalability, and security of our customers' networks while delivering exceptional service and maintaining high levels of customer satisfaction. The right Engineer will be working in close collaboration with the SMC team, and the wider consultant team. Core responsibilities of the role include, but are not limited to, the following: Act as a subject matter expert (SME) for resolving escalated technical issues related to network infrastructure, routing, switching, and connectivity. Diagnose and troubleshoot complex network problems using a variety of tools and techniques, including packet analysis, network monitoring, and log analysis. Provide timely and effective resolutions to customer incidents, ensuring minimal disruption to their operations and adhering to service level agreements (SLAs). Coordinate and execute network changes, upgrades, and migrations in collaboration with customers and internal stakeholders. Ensure that all network changes are properly documented, tracked, and communicated to relevant parties to maintain transparency and accountability. Follow change management processes and procedures to minimize the risk of service disruptions and maintain the integrity of the network environment. Build strong relationships with customers by providing proactive support, delivering value-added services, and serving as a trusted advisor on network-related matters. Act as the primary point of contact for customer inquiries, escalations, and technical consultations, demonstrating professionalism and empathy in all interactions. Conduct periodic service reviews with customers to assess satisfaction levels, gather feedback, and identify opportunities for improvement. Desirable Qualifications and Experience Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant industry certifications such as CCNP, CCIE, or equivalent are preferred VCAP Network Virtualization Deploy Extensive experience in network engineering and support roles, with a focus on troubleshooting complex network issues Extensive experience in network engineering and support roles, with a focus on troubleshooting complex network issues and designing scalable network architectures. Proficiency in network protocols and technologies, including TCP/IP, BGP, OSPF, VLANs, MPLS, QoS, and VPNs. Strong analytical and problem-solving skills, with the ability to quickly diagnose and resolve technical issues in high-pressure environments. Experience with network monitoring and management tools such as LogicMonitor, Wireshark, SolarWinds, or similar. Familiarity with cloud networking concepts and experience with cloud platforms such as AWS, Azure, or GCP is a plus. About the person Two to three years of experience in a similar type role Desire to develop and progress their career Excellent communicator both verbally and written Experienced, mature, influential, assertive and diplomatic Able to operate independently or as part of a larger team Excellent knowledge of chosen subject matter A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations Applies knowledge and skills through handling complex problems beyond own area of expertise Ability to commute to main office in Cheshire 3 days per week as this role is on our Hybrid model. If you have the skills and experience as mentioned above, please send in your CV for review
Software Engineer - Cloud/Opensource Central London/Hybrid Competitive Salary - £85,000 - £125,000 negotiable depending on experience plus full benefits package including attractive Bonus & Equity Overview An exciting opportunity to join an ambitious Cloud Technology organisation expanding their UK engineering team developing next-generation cloud services. They are pre scale up so joining at this early stage, you will have the opportunity to significantly shape the codebase, drive the direction of future product development and collaborate closely together with other leaders in the field. The ideal profiles would be for a senior and a mid-level engineer with a background in distributed systems (Senior - 10-20 years/Mid Level -5-10 years). Work on building Virtual Machine offering as part of the Compute team. Ideal background is someone who has virtual machines or virtual networking experience but open to consider all strong engineers with a background in distributed systems. Technical Knowledge Required: Strong background in distributed systems and Linux systems engineering Coding in programming languages such as C, C++, Golang or Rust. Experience in building and enhancing compute, storage, and data platforms with exposure to open source products like Kubernetes, Knative, Ceph, Rook, Cassandra, Spark, Nate etc. Hands-on exp. with IaC tools and automation, such as Terraform, Ansible, or Helm. Active engagement or contributions to the open-source community. Familiarity with software build processes and secure supply systems, like Bazel or OpenSSF. The role You will have an opportunity to team up with fellow engineers to craft tailored solutions meeting their unique challenges. Forge and refine tools that power team efficiency-this includes CI/CD, local development setups, build toolchains, and essential infrastructure. Plot the roadmap for software component development, aligning with team priorities and vision. Lead the charge in defining and achieving their technical benchmarks Seamlessly integrate and upkeep open-source components within their evolving tech stack. Networking People (UK) is acting as an Employment Agency in relation to this vacancy.
23/04/2024
Full time
Software Engineer - Cloud/Opensource Central London/Hybrid Competitive Salary - £85,000 - £125,000 negotiable depending on experience plus full benefits package including attractive Bonus & Equity Overview An exciting opportunity to join an ambitious Cloud Technology organisation expanding their UK engineering team developing next-generation cloud services. They are pre scale up so joining at this early stage, you will have the opportunity to significantly shape the codebase, drive the direction of future product development and collaborate closely together with other leaders in the field. The ideal profiles would be for a senior and a mid-level engineer with a background in distributed systems (Senior - 10-20 years/Mid Level -5-10 years). Work on building Virtual Machine offering as part of the Compute team. Ideal background is someone who has virtual machines or virtual networking experience but open to consider all strong engineers with a background in distributed systems. Technical Knowledge Required: Strong background in distributed systems and Linux systems engineering Coding in programming languages such as C, C++, Golang or Rust. Experience in building and enhancing compute, storage, and data platforms with exposure to open source products like Kubernetes, Knative, Ceph, Rook, Cassandra, Spark, Nate etc. Hands-on exp. with IaC tools and automation, such as Terraform, Ansible, or Helm. Active engagement or contributions to the open-source community. Familiarity with software build processes and secure supply systems, like Bazel or OpenSSF. The role You will have an opportunity to team up with fellow engineers to craft tailored solutions meeting their unique challenges. Forge and refine tools that power team efficiency-this includes CI/CD, local development setups, build toolchains, and essential infrastructure. Plot the roadmap for software component development, aligning with team priorities and vision. Lead the charge in defining and achieving their technical benchmarks Seamlessly integrate and upkeep open-source components within their evolving tech stack. Networking People (UK) is acting as an Employment Agency in relation to this vacancy.
Senior Software Engineer/Technical Lead Permanent Central London/Hybrid Excellent Salary (NEGOTIABLE) plus full benefits package including attractive Bonus & Equity Key Skills - Senior Software Engineer/Technical lead experienced in working with and/or on virtual server technologies, virtual networking technologies, network programming. Summary: An exciting opportunity to join an ambitious Cloud Technology organisation expanding the UK Engineering Centre as they embark on a significant greenfield initiative in the development of next-generation cloud services. They are pre scale up so joining at this early stage, you will have the opportunity to significantly shape the codebase, drive the direction of future product development and collaborate closely together with other leaders in the field. The ideal candidate will be a Senior Software Engineer/Technical lead experienced in working with and/or on virtual server technologies, virtual networking technologies, network programming. Technical Knowledge Required: Proficiency in distributed systems and Linux systems engineering. Coding in programming languages such as C, C++, Golang or Rust. Experience working with and/or on virtual server technologies, virtual networking technologies, network programming. Experience in building and enhancing compute, storage, and data platforms with exposure to open source products like Kubernetes, Knative, Ceph, Rook, Cassandra, Spark, Nate and the like. Hands-on with infrastructure-as-code tools and automation, such as Terraform, Ansible, or Helm. The role Tech Lead responsible for designing and creating their Virtual Machine and Virtual Network Service. Team up with fellow engineers to craft tailored solutions meeting their unique challenges. Forge and refine tools that power team efficiency - this includes CI/CD, local development setups, build toolchains, and essential infrastructure. Plot the roadmap for software component development, aligning with team priorities and vision. Lead the charge in defining and achieving their technical benchmarks. Networking People (UK) is acting as an Employment Agency in relation to this vacancy.
23/04/2024
Full time
Senior Software Engineer/Technical Lead Permanent Central London/Hybrid Excellent Salary (NEGOTIABLE) plus full benefits package including attractive Bonus & Equity Key Skills - Senior Software Engineer/Technical lead experienced in working with and/or on virtual server technologies, virtual networking technologies, network programming. Summary: An exciting opportunity to join an ambitious Cloud Technology organisation expanding the UK Engineering Centre as they embark on a significant greenfield initiative in the development of next-generation cloud services. They are pre scale up so joining at this early stage, you will have the opportunity to significantly shape the codebase, drive the direction of future product development and collaborate closely together with other leaders in the field. The ideal candidate will be a Senior Software Engineer/Technical lead experienced in working with and/or on virtual server technologies, virtual networking technologies, network programming. Technical Knowledge Required: Proficiency in distributed systems and Linux systems engineering. Coding in programming languages such as C, C++, Golang or Rust. Experience working with and/or on virtual server technologies, virtual networking technologies, network programming. Experience in building and enhancing compute, storage, and data platforms with exposure to open source products like Kubernetes, Knative, Ceph, Rook, Cassandra, Spark, Nate and the like. Hands-on with infrastructure-as-code tools and automation, such as Terraform, Ansible, or Helm. The role Tech Lead responsible for designing and creating their Virtual Machine and Virtual Network Service. Team up with fellow engineers to craft tailored solutions meeting their unique challenges. Forge and refine tools that power team efficiency - this includes CI/CD, local development setups, build toolchains, and essential infrastructure. Plot the roadmap for software component development, aligning with team priorities and vision. Lead the charge in defining and achieving their technical benchmarks. Networking People (UK) is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Antrim, County Antrim
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
22/04/2024
Full time
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.