ComTech Europe Limited
15/05/2024
Project-based
My client is looking for a Support Engineer with DAS (Distributed Antenna Systems) experience ideally with CommScope and SOLiD knowledge. General objectives of the position: DAS (Distributed Antenna systems) technical Support Engineer, particularly for CommScope and SOLiD manufacturers Active participation in the resolution of incidents within the specific scope of DAS equipment in order to guarantee the proper functioning of this equipment. Ensure compliance with contract performance levels Ensure the availability of DAS equipment services located on sensitive sites for the customer Responsible for monitoring the activities of a remote team and monitoring complaints from third-party operators In charge of communication with the customer operator or third-party operators Responsibilities: Active participation in the scope of the customer operator's DAS equipment Network monitoring: opening incident tickets upon alarm detection, establishing a diagnosis Use of the trouble ticket management application and other specific tools Incident resolution: Activation for intervention by production entities, management of on-site interventions and escalation to manufacturer support Monitoring incidents until their closure and ensuring resolution in compliance with SLAs Handling of complaints from a third-party operator: analysis, monitoring and regular sharing of progress with the third-party operator Coordination of a remote team: monitoring of incidents and activities Participation in internal meetings or with the client Take appropriate measures to ensure the correct completion of the mission Control and management of complex technical situations in a calm and professional manner General: Good internal and external communication, including good command of English and ideally French Strong autonomy in the various activities mentioned Availability during the summer period Active role in team coordination Location: Role can be completed remotely but candidates must be based in the EU or UK as very occasionally a visit to offices in Europe may be required.