A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problem manager/3rd Line support Lead. As Problem Manager and 3rd Line Team lead, you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals. To be considered for the Problem manager position, you will need experience of: An IT service desk. 3rd Line support Problem/incident Management Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to £47k Bonus - paid Quarterly Flexible hours Remote working (2 days) And much more
02/05/2024
Full time
A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problem manager/3rd Line support Lead. As Problem Manager and 3rd Line Team lead, you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals. To be considered for the Problem manager position, you will need experience of: An IT service desk. 3rd Line support Problem/incident Management Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to £47k Bonus - paid Quarterly Flexible hours Remote working (2 days) And much more
AWS IVR ENGINEER REQUIRED IN WELWYN GARDEN CITY* DURATION 6 months DAY RATE -COMPETITIVE VIA UMBRELLA LOCATION- SLOUGH (HYBRID) Join the best of the bunch! We're the UK's biggest 'virtual network operator' (we're powered by O2's network) and for over a decade now we've won all the top awards for customer satisfaction. We have a track record of doing things differently and shaking up the mobile industry. And we're fiercely proud of being 'supermarket mobile', bringing the best to more than five million customers. Working for us means being part of our small yet diverse and mighty team, where everyone is valued. Everyone gets the opportunity to get stuck in and make a difference. We're an Agile organisation. Agile helps us respond quickly to our customers, make the most of our diverse talents, and stay focused on what really matters. It's more than just a 'methodology' to us - it's our way for everyone to give their best. About the role As an AWS IVR Engineer within the Run and Operate chapter, you will be helping the team migrate a third-party AWS Connect IVR solution to our own AWS Connect infrastructure. You will be working in a small team including a solution designer and project manager and will drive the technical implementation in AWS Connect. You will be expected to deliver this in an optimised, secure, and well-documented manner. You will work very closely with the DevSecOps team that manages the AWS environment to ensure existing standards are followed as well as cross-skilling them to integrate into the BAU support service. You will be responsible for The Mobile Engineering team is a truly cross functional team responsible for both the functional software development as well as the running and operation of bespoke and product/SaaS based IT solutions. You will be working within a diverse team of highly motivated and talented individuals on business-critical infrastructure. Our teams are motivated and challenged, working in sprints across a range of technologies which together provide huge benefit to the wider business. Within the Engineering team, we are the Run and Operate Chapter which manages the platforms and infrastructure used by many of the business services needed. This role is part of the IVR implementation squad and reports to the Run and Operate Chapter Lead. We are looking for the following skills & experience: . Significant commercial experience using AWS Connect. . Significant experience with AWS. . Experience working with third-party suppliers. . Experience producing quality technical documentation. Nice to have: . Experience migrating AWS Connect solutions between suppliers. . Experience writing and maintaining deployments using code. Key responsibilities . Be a team player - live the values. . Act as the technical lead within the squad to support them with the migration. . Be critical of the current solution and suggest improvements. . Work with the Chapter Lead to agree how the new in-house AWS Connect IVR solution can be transitioned to BAU support. . Share knowledge with other members of the chapter. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me
02/05/2024
Project-based
AWS IVR ENGINEER REQUIRED IN WELWYN GARDEN CITY* DURATION 6 months DAY RATE -COMPETITIVE VIA UMBRELLA LOCATION- SLOUGH (HYBRID) Join the best of the bunch! We're the UK's biggest 'virtual network operator' (we're powered by O2's network) and for over a decade now we've won all the top awards for customer satisfaction. We have a track record of doing things differently and shaking up the mobile industry. And we're fiercely proud of being 'supermarket mobile', bringing the best to more than five million customers. Working for us means being part of our small yet diverse and mighty team, where everyone is valued. Everyone gets the opportunity to get stuck in and make a difference. We're an Agile organisation. Agile helps us respond quickly to our customers, make the most of our diverse talents, and stay focused on what really matters. It's more than just a 'methodology' to us - it's our way for everyone to give their best. About the role As an AWS IVR Engineer within the Run and Operate chapter, you will be helping the team migrate a third-party AWS Connect IVR solution to our own AWS Connect infrastructure. You will be working in a small team including a solution designer and project manager and will drive the technical implementation in AWS Connect. You will be expected to deliver this in an optimised, secure, and well-documented manner. You will work very closely with the DevSecOps team that manages the AWS environment to ensure existing standards are followed as well as cross-skilling them to integrate into the BAU support service. You will be responsible for The Mobile Engineering team is a truly cross functional team responsible for both the functional software development as well as the running and operation of bespoke and product/SaaS based IT solutions. You will be working within a diverse team of highly motivated and talented individuals on business-critical infrastructure. Our teams are motivated and challenged, working in sprints across a range of technologies which together provide huge benefit to the wider business. Within the Engineering team, we are the Run and Operate Chapter which manages the platforms and infrastructure used by many of the business services needed. This role is part of the IVR implementation squad and reports to the Run and Operate Chapter Lead. We are looking for the following skills & experience: . Significant commercial experience using AWS Connect. . Significant experience with AWS. . Experience working with third-party suppliers. . Experience producing quality technical documentation. Nice to have: . Experience migrating AWS Connect solutions between suppliers. . Experience writing and maintaining deployments using code. Key responsibilities . Be a team player - live the values. . Act as the technical lead within the squad to support them with the migration. . Be critical of the current solution and suggest improvements. . Work with the Chapter Lead to agree how the new in-house AWS Connect IVR solution can be transitioned to BAU support. . Share knowledge with other members of the chapter. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me
PORTFOLIO ASSET MANAGER - PERMANENT - THEALE - HYBRID Portfolio Asset Manager(Telecom) Permanent Location - Theale (Hybrid three days in the office) We are hiring a Portfolio Asset Manager to manage, develop and promote strategic relationships with multi-site portfolio owners and the owners of the key property portfolios including but not limited to Network Rail, TFL, Water Companies, Councils, Heathrow,Gatwick and other airports. To negotiate and promote the agreement of terms for ongoing acquisition and renewal of sites within these portfolios and provide support on all other property and commercial issues arising acting as the point of escalation. To identify and pursue other material infrastructure related 'value add' commercial opportunities in relation to target portfolios, including site sharing master agreements, collaborative real estate opportunities and the benefits of connectivity and the Code. To be responsible for a) the delivery of property-related projects/transactions (including but not limited to new acquisitions, upgrades and lease renewals) and b) the ongoing estate management. To track the delivery of sites across relevant programmes of work (renewals, NTQs, new acquisitions etc.) in the portfolio/MSA and ensure that business timescales, and budget and volume targets are achieved. To work with the regional and central Property and Estates teams and other key stakeholders to achieve the optimum site solution and overall asset portfolio in terms of time, cost & quality. Contract/commercial Management Contract manage the commercial relationship with MSA/Portfolio providers and lead the negotiation of appropriate portfolio framework and/or template Code agreements. Achieve this through structured portfolio account plans. The key objectives are to: Improve delivery of all property-related transactions Find and escalate the root cause of issues Develop and deliver process changes Implement effective governance Limit - Client's exposure to additional costs by implementing mitigation plans to limit risk Develop and deliver new initiatives to reduce/avoid cost and/or deliver additional value With a focus on finance, drive improvements in portfolio P&Ls to agreed targets Manage the relationship and be the "go to" person/initial point of contact for all issues and then assisting the responsible functional departments in their resolution, building a positive relationship that will drive and support delivery of business objectives and help client become a "best in class" property company Deliver a programme of work to agreed targets comprising property-related transactions including lease renewals, new site acquisition and upgrades applicable to assets in the specific region. To provide visibility of the future profile of all work streams (renewals, NTQ, acquisitions etc.) by ensuring that forecasting is up to date & in accordance with agreed forecasting standards through the tracking of 3rd party supplier projections To deliver defined Capex & Opex targets & agreement terms by applying agreed standards, policies & expertise and escalating exceptions to enable the business to make informed decisions. Apply asset management & property expertise to support & validate the work of 3rd party suppliers and to ensure site specific issues are addressed. To maintain security of tenure and keep shareholder cells in service through effective management of the MSP/Portfolio Providers Please apply via this ad in the first instance or send a CV with covering note or contact me (see below). Project People is acting as an Employment Agency in relation to this vacancy.
30/04/2024
Full time
PORTFOLIO ASSET MANAGER - PERMANENT - THEALE - HYBRID Portfolio Asset Manager(Telecom) Permanent Location - Theale (Hybrid three days in the office) We are hiring a Portfolio Asset Manager to manage, develop and promote strategic relationships with multi-site portfolio owners and the owners of the key property portfolios including but not limited to Network Rail, TFL, Water Companies, Councils, Heathrow,Gatwick and other airports. To negotiate and promote the agreement of terms for ongoing acquisition and renewal of sites within these portfolios and provide support on all other property and commercial issues arising acting as the point of escalation. To identify and pursue other material infrastructure related 'value add' commercial opportunities in relation to target portfolios, including site sharing master agreements, collaborative real estate opportunities and the benefits of connectivity and the Code. To be responsible for a) the delivery of property-related projects/transactions (including but not limited to new acquisitions, upgrades and lease renewals) and b) the ongoing estate management. To track the delivery of sites across relevant programmes of work (renewals, NTQs, new acquisitions etc.) in the portfolio/MSA and ensure that business timescales, and budget and volume targets are achieved. To work with the regional and central Property and Estates teams and other key stakeholders to achieve the optimum site solution and overall asset portfolio in terms of time, cost & quality. Contract/commercial Management Contract manage the commercial relationship with MSA/Portfolio providers and lead the negotiation of appropriate portfolio framework and/or template Code agreements. Achieve this through structured portfolio account plans. The key objectives are to: Improve delivery of all property-related transactions Find and escalate the root cause of issues Develop and deliver process changes Implement effective governance Limit - Client's exposure to additional costs by implementing mitigation plans to limit risk Develop and deliver new initiatives to reduce/avoid cost and/or deliver additional value With a focus on finance, drive improvements in portfolio P&Ls to agreed targets Manage the relationship and be the "go to" person/initial point of contact for all issues and then assisting the responsible functional departments in their resolution, building a positive relationship that will drive and support delivery of business objectives and help client become a "best in class" property company Deliver a programme of work to agreed targets comprising property-related transactions including lease renewals, new site acquisition and upgrades applicable to assets in the specific region. To provide visibility of the future profile of all work streams (renewals, NTQ, acquisitions etc.) by ensuring that forecasting is up to date & in accordance with agreed forecasting standards through the tracking of 3rd party supplier projections To deliver defined Capex & Opex targets & agreement terms by applying agreed standards, policies & expertise and escalating exceptions to enable the business to make informed decisions. Apply asset management & property expertise to support & validate the work of 3rd party suppliers and to ensure site specific issues are addressed. To maintain security of tenure and keep shareholder cells in service through effective management of the MSP/Portfolio Providers Please apply via this ad in the first instance or send a CV with covering note or contact me (see below). Project People is acting as an Employment Agency in relation to this vacancy.
Quality Engineer - Supplier & Site Assurance Contract - 6 months Reading - Hybrid-working MBNL is owned equally by EE and Three, two of the UK's most recognisable and innovative mobile operators. They are our shareholders, but to us they are also our customers. Continuing to manage, maintain and enhance the best network in the UK, and delivering programmes and projects to time, cost and quality in a customer centric way is the core of what we do. Context: The People team are accountable for the management, welfare and wellbeing of all employees working within MBNL, that enable Three and BT-EE to deliver best customer experiences. The Health, Safety, Quality and Environment team, working within the People team, is responsible for the management of Health and Safety, Quality and Environmental compliance of all work undertaken on the Radio Access Network sites used by Three and BT-EE. The role will work closely with the HSEQ team, Commercial and shareholders to ensure that working relationships are effective with our operational support partners. What you will do: In conjunction with the Commercial and Health & Safety functions, lead on developing the Supplier Accreditation and Assurance Model. Develop supplier assurance and accreditation policies, standards & processes to provide clarity to suppliers regarding roles and responsibilities when working on the network. Work with the Commercial, Infrastructure Management and H&S teams to ensure that standards and processes are defined and implemented for supplier competency assessment & monitoring and effective site hand out and hand back management. Identify opportunities for improved use of IT tooling for management and monitoring of supplier accreditations. Ensure alignment of supplier accreditation and assurance processes with industry best practice. Work with our Health, Safety and Quality partner and our Shareholders to define and implement a supplier audit and non-conformance activity that effectively covers the life cycle of supplier site activities. Work with stakeholders to implement processes and gateways for assurance of right first-time delivery, allowing for deviations to be identified prior to escape. Support leadership and operational teams in the definition and implementation of process assurance and improvement across the supply chain. Drive the Continuous Improvement culture within the MBNL ecosystem, with appropriate CI methodologies, to bring about sustained improvements. What we are looking for: A proven track record in Supplier Quality Assurance and/or Supplier Development Excellent interpersonal/communication skills. Proven experience in quality assurance, supplier audit and process analysis. Organised, analytical, and systematic in approach to work. Confident to challenge and resolve problems through to conclusion. Good all-round administration and co-ordination skills are essential. Nice to have: An understanding of the Telecommunications and Construction industries Experience working within a managed services ecosystem would be beneficial. MBNL - building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited. Project People is acting as an Employment Business in relation to this vacancy.
30/04/2024
Project-based
Quality Engineer - Supplier & Site Assurance Contract - 6 months Reading - Hybrid-working MBNL is owned equally by EE and Three, two of the UK's most recognisable and innovative mobile operators. They are our shareholders, but to us they are also our customers. Continuing to manage, maintain and enhance the best network in the UK, and delivering programmes and projects to time, cost and quality in a customer centric way is the core of what we do. Context: The People team are accountable for the management, welfare and wellbeing of all employees working within MBNL, that enable Three and BT-EE to deliver best customer experiences. The Health, Safety, Quality and Environment team, working within the People team, is responsible for the management of Health and Safety, Quality and Environmental compliance of all work undertaken on the Radio Access Network sites used by Three and BT-EE. The role will work closely with the HSEQ team, Commercial and shareholders to ensure that working relationships are effective with our operational support partners. What you will do: In conjunction with the Commercial and Health & Safety functions, lead on developing the Supplier Accreditation and Assurance Model. Develop supplier assurance and accreditation policies, standards & processes to provide clarity to suppliers regarding roles and responsibilities when working on the network. Work with the Commercial, Infrastructure Management and H&S teams to ensure that standards and processes are defined and implemented for supplier competency assessment & monitoring and effective site hand out and hand back management. Identify opportunities for improved use of IT tooling for management and monitoring of supplier accreditations. Ensure alignment of supplier accreditation and assurance processes with industry best practice. Work with our Health, Safety and Quality partner and our Shareholders to define and implement a supplier audit and non-conformance activity that effectively covers the life cycle of supplier site activities. Work with stakeholders to implement processes and gateways for assurance of right first-time delivery, allowing for deviations to be identified prior to escape. Support leadership and operational teams in the definition and implementation of process assurance and improvement across the supply chain. Drive the Continuous Improvement culture within the MBNL ecosystem, with appropriate CI methodologies, to bring about sustained improvements. What we are looking for: A proven track record in Supplier Quality Assurance and/or Supplier Development Excellent interpersonal/communication skills. Proven experience in quality assurance, supplier audit and process analysis. Organised, analytical, and systematic in approach to work. Confident to challenge and resolve problems through to conclusion. Good all-round administration and co-ordination skills are essential. Nice to have: An understanding of the Telecommunications and Construction industries Experience working within a managed services ecosystem would be beneficial. MBNL - building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited. Project People is acting as an Employment Business in relation to this vacancy.
Determine and lead on all aspects of signalling design configuration to ensure that VMO2 has a robust, cost-effective signalling network of high integrity to support the growth of the existing GSM/GPRS/3G/4G/5G networks. Support the Signalling Design, Architecture and Planning manager in evolving the architecture to support 2G/3G/4G & 5G networks. Capacity planning and performance monitoring and management of the VMO2 signalling network. Production of integration plans for the introduction of new nodes and platforms. Maintaining the Magnet asset database in order to ensure data integrity for MTP, SCCP, link monitoring and signalling devices. Maintenance and control of the LLD documentation to ensure data integrity. Produce structural, functional and physical design documents for Network elements. Produce plans to establish signalling architecture changes. Supplier liaison to identify element functionality. Dimension signalling/IP elements to meet forecast demand. Evaluate any signalling anomalies and design/plan resolutions to maintain signalling network integrity. Represent the signalling team for new company initiatives and identify impacted areas. Identify and assess impact of new protocol standards and produce Statement of Requirements for vendors to meet network evolution requirements. Review supplier Statement of Compliance documents. Produce signalling impact assessments. Identify and maintain a database of the relevant protocol versions currently in use within the O2 SS7 network. Produce high level call flows for 2G/3G/4G & 5G services.
30/04/2024
Project-based
Determine and lead on all aspects of signalling design configuration to ensure that VMO2 has a robust, cost-effective signalling network of high integrity to support the growth of the existing GSM/GPRS/3G/4G/5G networks. Support the Signalling Design, Architecture and Planning manager in evolving the architecture to support 2G/3G/4G & 5G networks. Capacity planning and performance monitoring and management of the VMO2 signalling network. Production of integration plans for the introduction of new nodes and platforms. Maintaining the Magnet asset database in order to ensure data integrity for MTP, SCCP, link monitoring and signalling devices. Maintenance and control of the LLD documentation to ensure data integrity. Produce structural, functional and physical design documents for Network elements. Produce plans to establish signalling architecture changes. Supplier liaison to identify element functionality. Dimension signalling/IP elements to meet forecast demand. Evaluate any signalling anomalies and design/plan resolutions to maintain signalling network integrity. Represent the signalling team for new company initiatives and identify impacted areas. Identify and assess impact of new protocol standards and produce Statement of Requirements for vendors to meet network evolution requirements. Review supplier Statement of Compliance documents. Produce signalling impact assessments. Identify and maintain a database of the relevant protocol versions currently in use within the O2 SS7 network. Produce high level call flows for 2G/3G/4G & 5G services.