NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
15/05/2024
Full time
NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
IT Infrastructure Engineer required by an established and growing critical communications and messaging software technology provider based in the Brighton, East Sussex. This IT Infrastructure Engineer role will see you join the Infrastructure Operations Team, and you will be responsible for providing 3rd line all-rounded IT support, covering, desktop, Servers, and networking, as well as, hands-on installations, configurations, administration, and troubleshooting of: MS Server 2016 and above (Essential) Active Directory/GPO (Essential) VMWare (Essential) Linux Server (Essential) Azure Cloud (Essential) MS O365 MS IIS PowerShell Scripting Network Routers, Switches, Firewall Project management of upgrades and migrations This is a great opportunity for an IT Infrastructure Engineer to join a vibrant and successful company who are rapidly growing and support global customers who rely on their industry leading technology. My client has an excellent culture, promoting a great work life balance as well as providing brilliant work challenges and scope for career progression. They are offering a salary range of £45,000 - £55,000, depending on experience, as well as, great benefits and flexi working with 1 - 3 days per week in the office, depending on the projects, where some weeks could be fully remote! To be considered for this IT Infrastructure Engineer role please send your CV to Jennifer Palmer at IT Recruitment Solutions. 3rd Line, Infrastructure Engineer, Windows, VMWare, Linux Server, Active Directory, Azure, PowerShell, Network, IT Support, Desktop, Brighton, Hybrid, Permanent £45,000 - £55,000 + benefits
15/05/2024
Full time
IT Infrastructure Engineer required by an established and growing critical communications and messaging software technology provider based in the Brighton, East Sussex. This IT Infrastructure Engineer role will see you join the Infrastructure Operations Team, and you will be responsible for providing 3rd line all-rounded IT support, covering, desktop, Servers, and networking, as well as, hands-on installations, configurations, administration, and troubleshooting of: MS Server 2016 and above (Essential) Active Directory/GPO (Essential) VMWare (Essential) Linux Server (Essential) Azure Cloud (Essential) MS O365 MS IIS PowerShell Scripting Network Routers, Switches, Firewall Project management of upgrades and migrations This is a great opportunity for an IT Infrastructure Engineer to join a vibrant and successful company who are rapidly growing and support global customers who rely on their industry leading technology. My client has an excellent culture, promoting a great work life balance as well as providing brilliant work challenges and scope for career progression. They are offering a salary range of £45,000 - £55,000, depending on experience, as well as, great benefits and flexi working with 1 - 3 days per week in the office, depending on the projects, where some weeks could be fully remote! To be considered for this IT Infrastructure Engineer role please send your CV to Jennifer Palmer at IT Recruitment Solutions. 3rd Line, Infrastructure Engineer, Windows, VMWare, Linux Server, Active Directory, Azure, PowerShell, Network, IT Support, Desktop, Brighton, Hybrid, Permanent £45,000 - £55,000 + benefits
Your new company Working for a market leading group of companies with a strong focus on security across the globe. Providing sector specific technology to provide tailored solutions. Your new role Responsible for managing Networking, IT Infrastructure, Cloud solutions and delivering end-user support to a range of desktop, mobile and business software applications. Leading with your expert knowledge of support teams, including infrastructure engineers and service desk professionals to deliver excellent technical services. The position will take the lead in working with 3rd party vendors and the wider internal teams to support in consulting and the delivery of the company's IT strategy. What you'll need to succeed A strong understanding of operating in an ITIL environment with excellent networking experience alongside support for Microsoft solutions. Capable and hands-on experience with Cisco network deployments (CCNA/CCNP Desirable) Demonstrable proficiency with Azure and On-Prem Infrastructure Experience with managing teams to ensure KPIs and SLAs are achieved & exceeded and to support their development. Able to share your expert knowledge with the wider team to develop an effective service. Firewall deployment, particularly across SD-WAN solutions. Strong understanding of Cybersecurity to maintain system integrity. Delivering end-user support to a range of desktop, mobile and business software applications. What you'll get in return Salary of up to £55,000 DOE Elements of Hybrid with a 3 in 2 from home split Options for Flexible working hours provided Core hours are covered. Chance to improve your knowledge and personal development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
15/05/2024
Full time
Your new company Working for a market leading group of companies with a strong focus on security across the globe. Providing sector specific technology to provide tailored solutions. Your new role Responsible for managing Networking, IT Infrastructure, Cloud solutions and delivering end-user support to a range of desktop, mobile and business software applications. Leading with your expert knowledge of support teams, including infrastructure engineers and service desk professionals to deliver excellent technical services. The position will take the lead in working with 3rd party vendors and the wider internal teams to support in consulting and the delivery of the company's IT strategy. What you'll need to succeed A strong understanding of operating in an ITIL environment with excellent networking experience alongside support for Microsoft solutions. Capable and hands-on experience with Cisco network deployments (CCNA/CCNP Desirable) Demonstrable proficiency with Azure and On-Prem Infrastructure Experience with managing teams to ensure KPIs and SLAs are achieved & exceeded and to support their development. Able to share your expert knowledge with the wider team to develop an effective service. Firewall deployment, particularly across SD-WAN solutions. Strong understanding of Cybersecurity to maintain system integrity. Delivering end-user support to a range of desktop, mobile and business software applications. What you'll get in return Salary of up to £55,000 DOE Elements of Hybrid with a 3 in 2 from home split Options for Flexible working hours provided Core hours are covered. Chance to improve your knowledge and personal development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Prestigious opportunity within a pioneering Technology team for an EUC Engineer. Due to a period of significant growth and investment in both our Network and Cloud infrastructure, we are seeking to expand our team to continue our Digital transformation. This is a hybrid role 2-3 days a week on site. As one of our EUC Engineers you will be responsible for:- Providing high level technical expertise in the development, support, and maintenance of multi-platform EUC environments. Supporting projects which develop new IT services, including new services. Taking a role in the research, evaluation, development, and deployment of new and emerging technologies relevant to EUC systems and services. Formulating processes to ensure that the broad EUC platform is reliable, resilient and is capable of rapid recovery in the event of planned or unplanned circumstances disrupting normal operations. Proactively set and maintain best practice and development standards and provide advice to colleagues. Assisting the team lead with capacity planning to ensure timely project delivery. Engaging with potential and existing suppliers of EUC and platform infrastructure, providing technical evaluation and input to procurement processes, ensuring the best value. Understanding and implementing IT security into all aspects of EUC planning and delivery. If you possess a combination of some of the following skills, then LETS TALK! Experience delivering a range of tasks and projects Broad knowledge and experience of enterprise level IT systems. Windows operating systems and enterprise management. Managing/administration SCCM, JAMF in an enterprise environment. Managing Office 365 technologies and deploying into platform. Experience of Intune deployment and management Experience of deployment and management of endpoint security platforms. Experience of Active Directory, Azure AD and Group Policy management. Technical desktop support background, up to and including 3rd line. A clear understanding and drive to meet security and compliance standards and a 'secure by default' ethos. In return you will be rewarded with 25 days holiday (in addition to Bank Holidays and Christmas shutdown), 20% Employer contribution to pension and life insurance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
09/05/2024
Full time
Prestigious opportunity within a pioneering Technology team for an EUC Engineer. Due to a period of significant growth and investment in both our Network and Cloud infrastructure, we are seeking to expand our team to continue our Digital transformation. This is a hybrid role 2-3 days a week on site. As one of our EUC Engineers you will be responsible for:- Providing high level technical expertise in the development, support, and maintenance of multi-platform EUC environments. Supporting projects which develop new IT services, including new services. Taking a role in the research, evaluation, development, and deployment of new and emerging technologies relevant to EUC systems and services. Formulating processes to ensure that the broad EUC platform is reliable, resilient and is capable of rapid recovery in the event of planned or unplanned circumstances disrupting normal operations. Proactively set and maintain best practice and development standards and provide advice to colleagues. Assisting the team lead with capacity planning to ensure timely project delivery. Engaging with potential and existing suppliers of EUC and platform infrastructure, providing technical evaluation and input to procurement processes, ensuring the best value. Understanding and implementing IT security into all aspects of EUC planning and delivery. If you possess a combination of some of the following skills, then LETS TALK! Experience delivering a range of tasks and projects Broad knowledge and experience of enterprise level IT systems. Windows operating systems and enterprise management. Managing/administration SCCM, JAMF in an enterprise environment. Managing Office 365 technologies and deploying into platform. Experience of Intune deployment and management Experience of deployment and management of endpoint security platforms. Experience of Active Directory, Azure AD and Group Policy management. Technical desktop support background, up to and including 3rd line. A clear understanding and drive to meet security and compliance standards and a 'secure by default' ethos. In return you will be rewarded with 25 days holiday (in addition to Bank Holidays and Christmas shutdown), 20% Employer contribution to pension and life insurance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
ELECTRICAL ENGINEER PERMANENT THEALE/HOME The Electrical Specialist position is a key role within the Site Design Team, responsible for electrical design initiatives for our internal teams, construction partners and clientele. The Electrical Engineer will create comprehensive electrical solutions that comply with current legislation and regulations that ensure build and operational effectiveness. A proactive approach is required to develop cost effective and energy efficient designs when working with suppliers, clients and internal or external teams, to establish robust guidelines, documentation, processes, and procedures. The role will also include chairing meetings, running workshops, and engaging in all other activities that contribute to the continuous improvement of our services and make us the first choice in the Telecommunication industry. Key responsibilities of the Electrical Engineer include: Technical: Working within the multi-disciplined Design Team in the field of electrical engineering. Lead on the development of design standards and solutions that are in accordance with the appropriate regulations & legislation, and ensuring suppliers are aware and uphold these standards. Undertake site visits, investigate issues, audit electrical installations, test & inspection work completed by suppliers and build partners. Desktop reviews of site designs and test certification. Attend suppliers to develop relationships, product development and training. Be able to lead for incoming design queries related to electrical engineering, resolve with appropriate design guidance or to delegate to specialists within the design team. This includes queries in relation to deployment, sites out of service, operational and maintenance issues. Review, approve or reject electrical design concessions and provide responses to Electrical Design helpdesk queries. To Review, critic and provide feedback to suppliers on all matters related to electrical design, documentation, installation and test issues. Communication: Prepare material and present at Engineering workshops and other similar events to promote design standards and guidelines. Work within teams created for specific projects until completion. Engage with and support all stakeholders across the business and clientele base in matters related to electrical engineering. Health and Safety: Ensure all guidelines conform to current .GOV, HSE and BS/EN/IEC standards. Support and report on near misses/incident investigations for electrical and other cross party issues, create reports and trends. Drive a safety mindset through good design and working closely with our supply chain and clients to improve safety standards. The successful Electrical Engineer will have: 5 years experience in Electrical Design and Install of commercial & residential installations that are BS7671 compliant and certified. Experience of Test, Verification & Inspection to BS7671 on new and existing fixed installations. (EIC & EICR). Electrical Engineering qualification and time served Electrical Apprenticeship. ie City & Guilds, 2365 (level 2 min) Considered as Skilled person (electrically) who possess practical, theoretical, and electrical engineering skills, experience and knowledge (ie, NICEIC level 2 or 3 etc.) 18th Edition certified (BS7671) City & Guilds 2381, 2382. General knowledge of mobile telecoms infrastructure. A firm understanding of electrical infrastructure, AC, DC, Earthing, LPS, SPD's, DC power supplies, DSO supplies. Good understanding of CDM legislation. Good communication skills. Intermediate Microsoft Office skills To apply for the Electrical Engineer please send your CV to (see below) Project People is acting as an Employment Agency in relation to this vacancy.
09/05/2024
Full time
ELECTRICAL ENGINEER PERMANENT THEALE/HOME The Electrical Specialist position is a key role within the Site Design Team, responsible for electrical design initiatives for our internal teams, construction partners and clientele. The Electrical Engineer will create comprehensive electrical solutions that comply with current legislation and regulations that ensure build and operational effectiveness. A proactive approach is required to develop cost effective and energy efficient designs when working with suppliers, clients and internal or external teams, to establish robust guidelines, documentation, processes, and procedures. The role will also include chairing meetings, running workshops, and engaging in all other activities that contribute to the continuous improvement of our services and make us the first choice in the Telecommunication industry. Key responsibilities of the Electrical Engineer include: Technical: Working within the multi-disciplined Design Team in the field of electrical engineering. Lead on the development of design standards and solutions that are in accordance with the appropriate regulations & legislation, and ensuring suppliers are aware and uphold these standards. Undertake site visits, investigate issues, audit electrical installations, test & inspection work completed by suppliers and build partners. Desktop reviews of site designs and test certification. Attend suppliers to develop relationships, product development and training. Be able to lead for incoming design queries related to electrical engineering, resolve with appropriate design guidance or to delegate to specialists within the design team. This includes queries in relation to deployment, sites out of service, operational and maintenance issues. Review, approve or reject electrical design concessions and provide responses to Electrical Design helpdesk queries. To Review, critic and provide feedback to suppliers on all matters related to electrical design, documentation, installation and test issues. Communication: Prepare material and present at Engineering workshops and other similar events to promote design standards and guidelines. Work within teams created for specific projects until completion. Engage with and support all stakeholders across the business and clientele base in matters related to electrical engineering. Health and Safety: Ensure all guidelines conform to current .GOV, HSE and BS/EN/IEC standards. Support and report on near misses/incident investigations for electrical and other cross party issues, create reports and trends. Drive a safety mindset through good design and working closely with our supply chain and clients to improve safety standards. The successful Electrical Engineer will have: 5 years experience in Electrical Design and Install of commercial & residential installations that are BS7671 compliant and certified. Experience of Test, Verification & Inspection to BS7671 on new and existing fixed installations. (EIC & EICR). Electrical Engineering qualification and time served Electrical Apprenticeship. ie City & Guilds, 2365 (level 2 min) Considered as Skilled person (electrically) who possess practical, theoretical, and electrical engineering skills, experience and knowledge (ie, NICEIC level 2 or 3 etc.) 18th Edition certified (BS7671) City & Guilds 2381, 2382. General knowledge of mobile telecoms infrastructure. A firm understanding of electrical infrastructure, AC, DC, Earthing, LPS, SPD's, DC power supplies, DSO supplies. Good understanding of CDM legislation. Good communication skills. Intermediate Microsoft Office skills To apply for the Electrical Engineer please send your CV to (see below) Project People is acting as an Employment Agency in relation to this vacancy.
Position: Windows/Dell Infra Admin Location: Rugby, UK Duration: Permanent JOB DESCRIPTION: As a Senior Windows Infrastructure Admin/Engineer, you'll have a broad remit of responsibilities across the entire Windows infrastructure, service operations and support, including Active Directory, DNS, DHCP, Group policy, MFA (Multi-Factor Authentication) and Windows Server 2003 to 2012 R2 and Widows desktop solutions. You will proactively troubleshoot complex issues, devising innovative solutions and proactively introducing improvements, enhancements, and automation. Working with a wide variety of platforms and programming languages, you will be a key player in delivering a reliable, high-quality trading environment as part of a diverse, globally distributed team. Essential Responsibilities/Qualifications: Take ownership of Active Directory and Windows Server infrastructure, service operations and support. Proven track record in a similar role supporting and maintaining Microsoft AD & Server Environments. Lead on all phases of Active Directory and Windows Server estate life cycle management. Lead on troubleshooting Active Directory, DNS, DHCP, MFA and Group Policy issues. Strong technical experience in administering MFA (Multi-Factor Authentication) technologies across server and client components. Actively manage and monitor Active Directory and Server estate related ServiceNow tickets, and remediations from monitoring and alerting systems. Strong Windows Support Skills - 2012 to 2019. Experience in supporting MS Exchange. Experience in Microsoft 365 services and Endpoint Manager Good knowledge of VMWare ESX. Strong PowerShell, SCCM and SCOM skills. Contribute to IT infrastructure related security, maintenance, performance, capacity, and life cycle management. Contribute reports on infrastructure operations, services, and major incidents. Create and maintain work plans, design, and operations documentation sets. Create and review change requests to support project delivery and operational change. Work as part of a team to deliver complex solutions as lead specialist, project team resource or technical support. Good understanding of ITIL & related processes. Liaise with third parties and vendors. ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment. Experience writing process documentation including operational support guidelines, policies, and procedures. Strong Change management, Incident Management and Problem Management processes. Ability to create and maintain technical and design documents. Must be willing to work out of Rugby, UK site (subject to COVID regulations). Candidate must have the valid SC Clearance.
09/05/2024
Full time
Position: Windows/Dell Infra Admin Location: Rugby, UK Duration: Permanent JOB DESCRIPTION: As a Senior Windows Infrastructure Admin/Engineer, you'll have a broad remit of responsibilities across the entire Windows infrastructure, service operations and support, including Active Directory, DNS, DHCP, Group policy, MFA (Multi-Factor Authentication) and Windows Server 2003 to 2012 R2 and Widows desktop solutions. You will proactively troubleshoot complex issues, devising innovative solutions and proactively introducing improvements, enhancements, and automation. Working with a wide variety of platforms and programming languages, you will be a key player in delivering a reliable, high-quality trading environment as part of a diverse, globally distributed team. Essential Responsibilities/Qualifications: Take ownership of Active Directory and Windows Server infrastructure, service operations and support. Proven track record in a similar role supporting and maintaining Microsoft AD & Server Environments. Lead on all phases of Active Directory and Windows Server estate life cycle management. Lead on troubleshooting Active Directory, DNS, DHCP, MFA and Group Policy issues. Strong technical experience in administering MFA (Multi-Factor Authentication) technologies across server and client components. Actively manage and monitor Active Directory and Server estate related ServiceNow tickets, and remediations from monitoring and alerting systems. Strong Windows Support Skills - 2012 to 2019. Experience in supporting MS Exchange. Experience in Microsoft 365 services and Endpoint Manager Good knowledge of VMWare ESX. Strong PowerShell, SCCM and SCOM skills. Contribute to IT infrastructure related security, maintenance, performance, capacity, and life cycle management. Contribute reports on infrastructure operations, services, and major incidents. Create and maintain work plans, design, and operations documentation sets. Create and review change requests to support project delivery and operational change. Work as part of a team to deliver complex solutions as lead specialist, project team resource or technical support. Good understanding of ITIL & related processes. Liaise with third parties and vendors. ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment. Experience writing process documentation including operational support guidelines, policies, and procedures. Strong Change management, Incident Management and Problem Management processes. Ability to create and maintain technical and design documents. Must be willing to work out of Rugby, UK site (subject to COVID regulations). Candidate must have the valid SC Clearance.