IT Change & Configuration Manager Salary - £50,000 - £60,000 + Excellent benefits Location - Solihull/Hybrid Role purpose: This is a combined operational based position operating within the IT Service Management team. Many of the responsibilities are general, however working knowledge of the ITIL Change and Configuration Management processes are crucial to the success of the role. To support the IT Change & Configuration Management function to help reduce risk, improve implementations, record CI's, and effect system changes smoothly. Key Responsibilities: Maintain clear and effective communication and serve as an escalation point of contact with the primary focus on driving change workflow. Ongoing co-ordination with project and operational based teams for Change deployment. Maintain IT Change & Configuration management documentation on a regular basis and be accountable for the quality and completeness. for example, Post Implementation Reviews, presentations, procedural docs and change and/or release schedules. Communicate (and/or train as necessary) on process and documentation content. Conduct analysis on whether IT Change and Configuration standards are being followed. Undertake monthly service reporting to IT line management on activities and results Proactively work and coordinate with relevant stakeholders (within IT, the business, projects, strategic vendors, outsource partners, among others) to deliver effective service. Run regular meetings such as Change Advisory Board and Post Implementation Reviews to ensure good stakeholder communication. Establish Configuration Model, Design and CI Types/data elements for CMS/CMDB. Perform configuration audits to check that the physical IT inventory is consistent with the central CMS/CMD. Help define Asset Management with data models and CI-Asset relationships. Understanding our agreed Service Levels, ensuring our SLAs and KPIs are met consistently, and providing the best support possible to our business users. Interface with Incident, Problem and Request Management activities when required. Comply with Information Security processes, privacy, and other applicable regulations. May require after-hours availability for managing critical changes or emergency changes. Technical/Professional Qualifications/Requirements At least 5 years' experience in a similar role. Familiarity with helpdesk ticketing systems (ITSM tools). ITIL Foundation qualified. Good all-round knowledge of IT Applications/Infrastructure. Experience of CMDB Datamodelling and reporting. Strong customer service orientation, good communication, teamwork, and interpersonal skills. Attention to detail and the ability to manage multiple priorities and stakeholders in a fast-paced environment. Willingness to participate in continuous learning and training initiatives. Proven track record of managing ITIL processes in medium to large organizations.
09/05/2024
Full time
IT Change & Configuration Manager Salary - £50,000 - £60,000 + Excellent benefits Location - Solihull/Hybrid Role purpose: This is a combined operational based position operating within the IT Service Management team. Many of the responsibilities are general, however working knowledge of the ITIL Change and Configuration Management processes are crucial to the success of the role. To support the IT Change & Configuration Management function to help reduce risk, improve implementations, record CI's, and effect system changes smoothly. Key Responsibilities: Maintain clear and effective communication and serve as an escalation point of contact with the primary focus on driving change workflow. Ongoing co-ordination with project and operational based teams for Change deployment. Maintain IT Change & Configuration management documentation on a regular basis and be accountable for the quality and completeness. for example, Post Implementation Reviews, presentations, procedural docs and change and/or release schedules. Communicate (and/or train as necessary) on process and documentation content. Conduct analysis on whether IT Change and Configuration standards are being followed. Undertake monthly service reporting to IT line management on activities and results Proactively work and coordinate with relevant stakeholders (within IT, the business, projects, strategic vendors, outsource partners, among others) to deliver effective service. Run regular meetings such as Change Advisory Board and Post Implementation Reviews to ensure good stakeholder communication. Establish Configuration Model, Design and CI Types/data elements for CMS/CMDB. Perform configuration audits to check that the physical IT inventory is consistent with the central CMS/CMD. Help define Asset Management with data models and CI-Asset relationships. Understanding our agreed Service Levels, ensuring our SLAs and KPIs are met consistently, and providing the best support possible to our business users. Interface with Incident, Problem and Request Management activities when required. Comply with Information Security processes, privacy, and other applicable regulations. May require after-hours availability for managing critical changes or emergency changes. Technical/Professional Qualifications/Requirements At least 5 years' experience in a similar role. Familiarity with helpdesk ticketing systems (ITSM tools). ITIL Foundation qualified. Good all-round knowledge of IT Applications/Infrastructure. Experience of CMDB Datamodelling and reporting. Strong customer service orientation, good communication, teamwork, and interpersonal skills. Attention to detail and the ability to manage multiple priorities and stakeholders in a fast-paced environment. Willingness to participate in continuous learning and training initiatives. Proven track record of managing ITIL processes in medium to large organizations.
The Opportunity: We are seeking an experienced traffic management professional with exposure to high speed networks to coordinating traffic management requirements, ensuring all works comply with relevant H&S and sector scheme guidelines buy undertaking occasional site visits. A key aspect of this role involves managing and reviewing Road Space Applications, liaising with local authorities, National Highways to secure access to the road network. Skills and Experience: A strong understanding of traffic management principles, including traffic control measures, road safety regulations, and traffic management planning processes Experience in managing and reviewing Road Space Applications and RAMS Computer literate, with proficiency in basic computer programs (MS Word, MS Excel, etc.) Desirable qualifications include 12 A/B, 12 C, and 12D T7 (High-Speed traffic management knowledge) Strong leadership, communication, analytical and problem solving abilities Able to undertake in person site visits, occasionally at night Role and Responsibilities: Ensure a safe working environment for all personnel and promote safety practices in line with company policies Front line responsibility for service delivery of maintenance works and emergency response activities, including standby duties Plan and arrange traffic management requirements for technology works, including managing and reviewing Road Space Applications Supervise operational teams/subcontractors to meet productivity and quality targets Collaborate with the Plant and Fleet Department to optimize vehicle and equipment assets Please contact James Sample here at ISR to learn more about this great new role and our ground-breaking client?
09/05/2024
Full time
The Opportunity: We are seeking an experienced traffic management professional with exposure to high speed networks to coordinating traffic management requirements, ensuring all works comply with relevant H&S and sector scheme guidelines buy undertaking occasional site visits. A key aspect of this role involves managing and reviewing Road Space Applications, liaising with local authorities, National Highways to secure access to the road network. Skills and Experience: A strong understanding of traffic management principles, including traffic control measures, road safety regulations, and traffic management planning processes Experience in managing and reviewing Road Space Applications and RAMS Computer literate, with proficiency in basic computer programs (MS Word, MS Excel, etc.) Desirable qualifications include 12 A/B, 12 C, and 12D T7 (High-Speed traffic management knowledge) Strong leadership, communication, analytical and problem solving abilities Able to undertake in person site visits, occasionally at night Role and Responsibilities: Ensure a safe working environment for all personnel and promote safety practices in line with company policies Front line responsibility for service delivery of maintenance works and emergency response activities, including standby duties Plan and arrange traffic management requirements for technology works, including managing and reviewing Road Space Applications Supervise operational teams/subcontractors to meet productivity and quality targets Collaborate with the Plant and Fleet Department to optimize vehicle and equipment assets Please contact James Sample here at ISR to learn more about this great new role and our ground-breaking client?
Junior Project Manager/Key Management Services Analyst - Belgium As part of the Key Management Delivery (KMD) team, the job holder will be responsible for the day-to-day delivery and support of the various security services managed by KMD including performing the exchange of cryptographic keys with company customers on a global basis, adhering to strict security procedures and standards and communicating with customers via email and phone. These services include: The secure processing of transactions using features such as PIN, CVC, EMV chip and PayPass cryptographic functionality. The management of several Certification Authorities for the provisioning of PKI certificates used for EMV Chip off-line capabilities, certificates supporting internal infrastructure, SecureCode implementations. Role: * Project manage the exchange of cryptographic keys and related material between the company and its customers for the enablement and continuity of the services offered. * Operate the security and key management systems used by the KMD within the boundaries of operational and security procedures. * Provide support to both internal and external customers, on both specific technical questions relating to the services as well as general operational or procedural aspects. * Participate in the operational set-up of new security services offered and in the improvement of the operational efficiency of existing services. Knowledge/Experience (preferred) * Knowledge of payment authorization systems * Technical and basic knowledge of IT Security and cryptography * Customer service background * Fluent in English, both verbal and written, Spanish is a plus. * Well organized and detail oriented * Possesses strong customer support and communication skills, both verbal and written, and strong relationship and collaborative skills. * Willingness and ability to learn and take on challenging opportunities and to work as a member of diverse and geographically distributed team. * Accurate and possess analytical skills with the ability to think outside the box. * Flexible and capable to multi-task and cope with emergency and stressful situations * Must have the ability to work in a team in a cooperative and structured manner.
07/05/2024
Project-based
Junior Project Manager/Key Management Services Analyst - Belgium As part of the Key Management Delivery (KMD) team, the job holder will be responsible for the day-to-day delivery and support of the various security services managed by KMD including performing the exchange of cryptographic keys with company customers on a global basis, adhering to strict security procedures and standards and communicating with customers via email and phone. These services include: The secure processing of transactions using features such as PIN, CVC, EMV chip and PayPass cryptographic functionality. The management of several Certification Authorities for the provisioning of PKI certificates used for EMV Chip off-line capabilities, certificates supporting internal infrastructure, SecureCode implementations. Role: * Project manage the exchange of cryptographic keys and related material between the company and its customers for the enablement and continuity of the services offered. * Operate the security and key management systems used by the KMD within the boundaries of operational and security procedures. * Provide support to both internal and external customers, on both specific technical questions relating to the services as well as general operational or procedural aspects. * Participate in the operational set-up of new security services offered and in the improvement of the operational efficiency of existing services. Knowledge/Experience (preferred) * Knowledge of payment authorization systems * Technical and basic knowledge of IT Security and cryptography * Customer service background * Fluent in English, both verbal and written, Spanish is a plus. * Well organized and detail oriented * Possesses strong customer support and communication skills, both verbal and written, and strong relationship and collaborative skills. * Willingness and ability to learn and take on challenging opportunities and to work as a member of diverse and geographically distributed team. * Accurate and possess analytical skills with the ability to think outside the box. * Flexible and capable to multi-task and cope with emergency and stressful situations * Must have the ability to work in a team in a cooperative and structured manner.
IoT Device and Application Test Engineer | Full time on site in Edinburgh A specialist testing role is required to work within a larger Product Design R D team to provide hardware and software testing support to ensure the integrity of the product suites being continually developed ie both the hardware and the software. The system is used in the emergency services sector and comprises mobile camera technology plus Management System, As a member of QA, you will collaborate with the RD SCRUM teams globally to identify risks, develop and execute test plans, write effective bug reports, and test the integration of new versions of the product line. The ideal candidate will have a testing mindset and enjoy using software tools to stress web applications as well as a software and hardware background (and ideally familiarity with networking technology and video processing.) Required Skills: - Experience in software engineering or coding in Java or Python - Writing automation testing scripts in Java (Playwright) or Selenium - Experience with hardware. - Strong communication skills; both written and verbal. - Ideally some SQL Job Responsibilities: - Test the web application, both manually and technically. - Develop and execute test plans. - Test functionality and integration of in-development cameras. - Assemble hardware setups involving IP cameras, networked devices. - Write readable, persuasive Bug Reports. - Risk assess product features, prioritising testing appropriately. - Regression test products before major release. - Develop maintain Test Automation suites. - Contribute to the Test team's continual improvement culture. - Reproduce and verify any new bugs at short notice. In return for your expertise, we ' ll support you in this new challenge with coaching development every step of the way. Also, to reward your hard work You'll get: Competitive salary and bonus schemes. Two weeks additional pay per year (holiday bonus). 25 days holiday entitlement + bank holidays. Attractive defined contribution pension scheme. Employee stock purchase plan. Life assurance. Enhanced maternity and paternity pay. Career development support and wide ranging learning opportunities. Employee health and wellbeing support EAP, wellbeing guidance etc. Carbon neutral initiatives/goals. Corporate social responsibility initiatives including support for volunteering days. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
03/05/2024
Full time
IoT Device and Application Test Engineer | Full time on site in Edinburgh A specialist testing role is required to work within a larger Product Design R D team to provide hardware and software testing support to ensure the integrity of the product suites being continually developed ie both the hardware and the software. The system is used in the emergency services sector and comprises mobile camera technology plus Management System, As a member of QA, you will collaborate with the RD SCRUM teams globally to identify risks, develop and execute test plans, write effective bug reports, and test the integration of new versions of the product line. The ideal candidate will have a testing mindset and enjoy using software tools to stress web applications as well as a software and hardware background (and ideally familiarity with networking technology and video processing.) Required Skills: - Experience in software engineering or coding in Java or Python - Writing automation testing scripts in Java (Playwright) or Selenium - Experience with hardware. - Strong communication skills; both written and verbal. - Ideally some SQL Job Responsibilities: - Test the web application, both manually and technically. - Develop and execute test plans. - Test functionality and integration of in-development cameras. - Assemble hardware setups involving IP cameras, networked devices. - Write readable, persuasive Bug Reports. - Risk assess product features, prioritising testing appropriately. - Regression test products before major release. - Develop maintain Test Automation suites. - Contribute to the Test team's continual improvement culture. - Reproduce and verify any new bugs at short notice. In return for your expertise, we ' ll support you in this new challenge with coaching development every step of the way. Also, to reward your hard work You'll get: Competitive salary and bonus schemes. Two weeks additional pay per year (holiday bonus). 25 days holiday entitlement + bank holidays. Attractive defined contribution pension scheme. Employee stock purchase plan. Life assurance. Enhanced maternity and paternity pay. Career development support and wide ranging learning opportunities. Employee health and wellbeing support EAP, wellbeing guidance etc. Carbon neutral initiatives/goals. Corporate social responsibility initiatives including support for volunteering days. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Job Title: Head of Production (Water Industry) Location: Green Lane, Walsall or Fulbourn Road, Cambridge (Hybrid - 3dpw in office location) Team : 3 direct reports, total team size 64 employees. Package: To 75k DOE + Company Car/Allowance + Bonus to 10% Travel: Frequent travel to Production sites including Cambridge and Hampton Loade Step into a pivotal role as our Head of Production and lead our passionate production teams to deliver pristine drinking water to communities across South Staffs and Cambridge. Drive transformative strategies that address industry challenges while championing our unwavering commitment to exceptional quality, safety, and environmental stewardship. This influential senior leadership position empowers you to oversee the day-to-day operations of water production and storage, ensuring a reliable and continuous water supply for all. Join us in making a meaningful impact-providing clean, safe water to enhance lives and sustain our communities. About us: At South Staffs Water, we deliver clean and reliable water supplies to around 1.7 million customers within the South Staffs and Cambridge regions. As a water only Company, providing clean, healthy water 24 hours a day, 365 days a year is at the very heart of what we do and that's where you come in. About the role: • Champion Human Organisation Performance (HOP) principles to drive health and safety performance improvements to mitigate critical risk / hazards. • Deliver water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Deliver annual unplanned interruption outcome delivery incentive (ODI). • Deliver maintenance, compliance, and team activities within annual operating expenditure budgets. • Continuous employee engagement, staff retention and team development. The key deliverables: • Effective leadership of Production teams across both operating regions • Management and implementation of industry leading Health & Safety standards associated with all operational staff and sites. • Providing direction, strategies and tracking operational performance to ensure compliance with Defra, EA, HSE, DWI standards. • Liaising with external bodies, auditors, review bodies and regulators • Evaluation of key business processes to ensure internal controls and risk measures are effective. • Ensuring sufficient competent staff are in place and that training is evaluated and maintained at the required standard. • Effectively managing budgets for operational and capital spend • Developing strategies and tactical plans for the risk-based optimisation of maintenance and reactive interventions • Developing strategies for the management of interventions to balance the operational risks of failure. • Overall accountability for Competent Operator Scheme compliance and assurance. • Responsible for water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Being part of emergency/incident standby rota. What you'll need: • Experience of Production leadership roles in a Water/Energy or similar environment • The ability to think strategically, make decisions, and set priorities. • Ability to lead, develop and motivate distributed teams in an agile environment. • Demonstrate well-honed emotional intelligence and communication skills, able to influence and build effective relationships across a range of internal and external stakeholders and act as an ambassador for the business. • Experience of managing operating and capital budgets is essential. • Demonstrate the ability to engage with internal and external stakeholders at a senior level. • Educated to degree level or equivalent experience • NEBOSH Diploma or NVQ Level 5 Diploma in H&S desired. • Hold or working towards Chartership of an Institution desired • Must hold a full UK Driving Licence. What you'll get in return: • Basic salary to £75k DOE • Bonus up to 10% • Car/Car Allowance • Matched pension contributions • Employee assistance and wellbeing programme • Private Health • Retail discounts • On-site gym • On-site nursery
25/04/2024
Full time
Job Title: Head of Production (Water Industry) Location: Green Lane, Walsall or Fulbourn Road, Cambridge (Hybrid - 3dpw in office location) Team : 3 direct reports, total team size 64 employees. Package: To 75k DOE + Company Car/Allowance + Bonus to 10% Travel: Frequent travel to Production sites including Cambridge and Hampton Loade Step into a pivotal role as our Head of Production and lead our passionate production teams to deliver pristine drinking water to communities across South Staffs and Cambridge. Drive transformative strategies that address industry challenges while championing our unwavering commitment to exceptional quality, safety, and environmental stewardship. This influential senior leadership position empowers you to oversee the day-to-day operations of water production and storage, ensuring a reliable and continuous water supply for all. Join us in making a meaningful impact-providing clean, safe water to enhance lives and sustain our communities. About us: At South Staffs Water, we deliver clean and reliable water supplies to around 1.7 million customers within the South Staffs and Cambridge regions. As a water only Company, providing clean, healthy water 24 hours a day, 365 days a year is at the very heart of what we do and that's where you come in. About the role: • Champion Human Organisation Performance (HOP) principles to drive health and safety performance improvements to mitigate critical risk / hazards. • Deliver water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Deliver annual unplanned interruption outcome delivery incentive (ODI). • Deliver maintenance, compliance, and team activities within annual operating expenditure budgets. • Continuous employee engagement, staff retention and team development. The key deliverables: • Effective leadership of Production teams across both operating regions • Management and implementation of industry leading Health & Safety standards associated with all operational staff and sites. • Providing direction, strategies and tracking operational performance to ensure compliance with Defra, EA, HSE, DWI standards. • Liaising with external bodies, auditors, review bodies and regulators • Evaluation of key business processes to ensure internal controls and risk measures are effective. • Ensuring sufficient competent staff are in place and that training is evaluated and maintained at the required standard. • Effectively managing budgets for operational and capital spend • Developing strategies and tactical plans for the risk-based optimisation of maintenance and reactive interventions • Developing strategies for the management of interventions to balance the operational risks of failure. • Overall accountability for Competent Operator Scheme compliance and assurance. • Responsible for water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Being part of emergency/incident standby rota. What you'll need: • Experience of Production leadership roles in a Water/Energy or similar environment • The ability to think strategically, make decisions, and set priorities. • Ability to lead, develop and motivate distributed teams in an agile environment. • Demonstrate well-honed emotional intelligence and communication skills, able to influence and build effective relationships across a range of internal and external stakeholders and act as an ambassador for the business. • Experience of managing operating and capital budgets is essential. • Demonstrate the ability to engage with internal and external stakeholders at a senior level. • Educated to degree level or equivalent experience • NEBOSH Diploma or NVQ Level 5 Diploma in H&S desired. • Hold or working towards Chartership of an Institution desired • Must hold a full UK Driving Licence. What you'll get in return: • Basic salary to £75k DOE • Bonus up to 10% • Car/Car Allowance • Matched pension contributions • Employee assistance and wellbeing programme • Private Health • Retail discounts • On-site gym • On-site nursery