The Role As a ServiceNow Technical Lead , you will be responsible for leading at least a couple of Implementation projects in the ITSM area and one complete Implementation life cycle for ServiceNow. For this role, you will leverage your expertise in ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities. Key Responsibilities: Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform. Work with Architect and customers for the technical requirements, document them, play back and baseline. Develop a design aligned with the Architecture (if applicable) and technical requirements. Review requirements for accurate estimation. Review and do proactive analysis and resolve application issues as needed. Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements. Mentor and share technical knowledge/guidance to team. Perform Sprint activities (if agile) with the customer and the team. Do sprint planning and assign sprint activities to the team. Develop User stories from the requirements. Estimate effort, Work with the product sponsor to prioritise the user stores. Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements. Track and share the status of sprint/user stories with the Project Manager. Identify and manage risks and challenges. Ensure the quality deployment of the product as per the design. Ensure the security, resilience of the components as per the design. Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design. Handle customer meetings and provide weekly/monthly reports for customer as well as TCS management. Participate and provide feedback during planning meetings (ie, pre-iteration, and retrospectives. Your Profile Key Skills/Knowledge/Experience: Experience as a Technical Consultant. Experience in ITIL Process Definition, Integration Solutions, understanding Architecture solutions. Ability to understand customer business requirements and convert to functional requirements. Experience in leading at least a couple of Implementation projects in ITSM area and one complete Implementation life cycle for ServiceNow. Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise. Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards. Certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation. Good knowledge in Agile/Scrum methodology. Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges, and impacts. Excellent team management skills to manage the project team and members. Good to have: Experience in ServiceNow custom application design and development. Evaluate the tool stability and performance and provide recommendations. Knowledge on new ServiceNow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc ). Preferred to have ServiceNow Implementation Specialist certification. Ability to manage conflicts that may arise with customers and/or TCS internal stakeholders.
03/05/2024
Full time
The Role As a ServiceNow Technical Lead , you will be responsible for leading at least a couple of Implementation projects in the ITSM area and one complete Implementation life cycle for ServiceNow. For this role, you will leverage your expertise in ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities. Key Responsibilities: Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform. Work with Architect and customers for the technical requirements, document them, play back and baseline. Develop a design aligned with the Architecture (if applicable) and technical requirements. Review requirements for accurate estimation. Review and do proactive analysis and resolve application issues as needed. Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements. Mentor and share technical knowledge/guidance to team. Perform Sprint activities (if agile) with the customer and the team. Do sprint planning and assign sprint activities to the team. Develop User stories from the requirements. Estimate effort, Work with the product sponsor to prioritise the user stores. Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements. Track and share the status of sprint/user stories with the Project Manager. Identify and manage risks and challenges. Ensure the quality deployment of the product as per the design. Ensure the security, resilience of the components as per the design. Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design. Handle customer meetings and provide weekly/monthly reports for customer as well as TCS management. Participate and provide feedback during planning meetings (ie, pre-iteration, and retrospectives. Your Profile Key Skills/Knowledge/Experience: Experience as a Technical Consultant. Experience in ITIL Process Definition, Integration Solutions, understanding Architecture solutions. Ability to understand customer business requirements and convert to functional requirements. Experience in leading at least a couple of Implementation projects in ITSM area and one complete Implementation life cycle for ServiceNow. Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise. Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards. Certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation. Good knowledge in Agile/Scrum methodology. Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges, and impacts. Excellent team management skills to manage the project team and members. Good to have: Experience in ServiceNow custom application design and development. Evaluate the tool stability and performance and provide recommendations. Knowledge on new ServiceNow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc ). Preferred to have ServiceNow Implementation Specialist certification. Ability to manage conflicts that may arise with customers and/or TCS internal stakeholders.
Global Enterprise Partners is currently looking for a Aligne ETRM Business Analyst for a 6 months project with our client. Please note that this is a remote opportunity! Position: Aligne Contractor Job Purpose: The Aligne Contractor will perform business analysis and execute change activities, this will include both project work and sustain and improvement enhancements. The person will work alongside Project Managers, developers, and other BAs to provide IT solutions and support to meet their business needs. Senior Business Analysis individual having strong expertise in Aligne ETRM with excellent domain knowledge of Gas Trading. Ability to understand complex requirement and design solution to meet the business requirement. Good understanding of Gas Capacity management will really help. Key accountabilities: Deep expertise on the Aligne (ETRM) application functionality, report writing and system configuration to meet business requirements. Understand and be able to consult on the Business processes supported by the Aligne application. IT Business analysis work on project, discretionary, operational items. This would include Business Analysis, Business Requirements Definition, Business Solution Design, Functional Specification & Acceptance Criteria, and Acceptance Test Plan and Management solutions for delivery of change projects and minor enhancements Applying available standards, methods and tools in an intelligent and effective way, and contributing to the companies' BA best practices. Producing a consistently high standard of documentation, both in a technical and a descriptive nature. Generating innovative approaches to existing problems or new opportunities in order to enhance results or maximise potential through researching potential solutions and innovative ideas. Follow and implement the Shell Information Risk Management policies and procedures Competencies & Qualifications: Ability to work in a fast-paced, demanding, rapidly changing environment Strong engagement skills, working with senior leaders on regular basis Need for strong team-working skills in a virtual environment Must have strong analytical aptitude and be able to analyse complex problems/requirements and be able to define functionally advanced IT solutions Job Experience Requirements: Expert knowledge of Aligne application, 5-8 years experience Ability to create complex PNL/MTM reports in the Aligne Reporter Takes a systematic and analytical approach to problem solving and pays close attention to detail Do you recognize yourself in the above and do you meet the requirements? Please reach out or call.
02/05/2024
Project-based
Global Enterprise Partners is currently looking for a Aligne ETRM Business Analyst for a 6 months project with our client. Please note that this is a remote opportunity! Position: Aligne Contractor Job Purpose: The Aligne Contractor will perform business analysis and execute change activities, this will include both project work and sustain and improvement enhancements. The person will work alongside Project Managers, developers, and other BAs to provide IT solutions and support to meet their business needs. Senior Business Analysis individual having strong expertise in Aligne ETRM with excellent domain knowledge of Gas Trading. Ability to understand complex requirement and design solution to meet the business requirement. Good understanding of Gas Capacity management will really help. Key accountabilities: Deep expertise on the Aligne (ETRM) application functionality, report writing and system configuration to meet business requirements. Understand and be able to consult on the Business processes supported by the Aligne application. IT Business analysis work on project, discretionary, operational items. This would include Business Analysis, Business Requirements Definition, Business Solution Design, Functional Specification & Acceptance Criteria, and Acceptance Test Plan and Management solutions for delivery of change projects and minor enhancements Applying available standards, methods and tools in an intelligent and effective way, and contributing to the companies' BA best practices. Producing a consistently high standard of documentation, both in a technical and a descriptive nature. Generating innovative approaches to existing problems or new opportunities in order to enhance results or maximise potential through researching potential solutions and innovative ideas. Follow and implement the Shell Information Risk Management policies and procedures Competencies & Qualifications: Ability to work in a fast-paced, demanding, rapidly changing environment Strong engagement skills, working with senior leaders on regular basis Need for strong team-working skills in a virtual environment Must have strong analytical aptitude and be able to analyse complex problems/requirements and be able to define functionally advanced IT solutions Job Experience Requirements: Expert knowledge of Aligne application, 5-8 years experience Ability to create complex PNL/MTM reports in the Aligne Reporter Takes a systematic and analytical approach to problem solving and pays close attention to detail Do you recognize yourself in the above and do you meet the requirements? Please reach out or call.
Senior Business Systems Analyst - Automation and Low/No Code Specialist Hybrid working - 50/50 split Circa £70,000 + excellent benefits Are you an aspiring leader with a passion for automation and leveraging Microsoft technologies to drive business innovation? Join my clients dynamic organisation in Newcastle as a Senior Business Systems Analyst, where you'll lead initiatives focused on automation, low/no code solutions, and maximising the potential of Microsoft technologies. Key Responsibilities: Strategic Leadership: Provide strategic direction and leadership in the adoption and implementation of automation solutions, leveraging low/no code platforms and Microsoft technologies to drive efficiency and productivity across the organisation. Requirements Management: Lead the development and sign-off of Requirements Specification documents for automation projects, collaborating closely with stakeholders to ensure alignment with business objectives. Change Management: Drive effective change management processes for automation initiatives, overseeing modifications to project documentation and ensuring clarity and consistency throughout the project life cycle. Cross-Functional Collaboration: Foster collaboration and communication across departments, serving as a liaison between technical teams and business units to ensure seamless project delivery. Team Mentorship: Mentor and support junior members of the team, providing guidance and expertise in automation and low/no code solutions to help them grow and develop in their roles. Technical Experience Required: Power Platform - specifically Power Apps & Power Automate Automation tools such as PowerShell, RBA, UIPath Experience working in an Azure environment Exposure to alternative low/no code technologies would be a bonus Skills/Experience Required: Leadership Experience: Previous experience in a leadership role within an end-user organisation, with a focus on driving automation initiatives and leveraging low/no code platforms. Analytical Expertise: Strong analytical skills, with the ability to gather and interpret business requirements and translate them into actionable automation solutions. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation. Technical Proficiency: Proficiency in Microsoft technologies, including Azure services, Dynamics Power Platform, and Power Apps, with a strong understanding of automation principles and low/no code development. This is an exceptional opportunity for an aspiring leader to make a significant impact in driving automation and innovation within our organisation. If you're ready to take on a leadership role and drive digital transformation using Microsoft technologies, we want to hear from you. Please send your CV for immediate review. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
01/05/2024
Full time
Senior Business Systems Analyst - Automation and Low/No Code Specialist Hybrid working - 50/50 split Circa £70,000 + excellent benefits Are you an aspiring leader with a passion for automation and leveraging Microsoft technologies to drive business innovation? Join my clients dynamic organisation in Newcastle as a Senior Business Systems Analyst, where you'll lead initiatives focused on automation, low/no code solutions, and maximising the potential of Microsoft technologies. Key Responsibilities: Strategic Leadership: Provide strategic direction and leadership in the adoption and implementation of automation solutions, leveraging low/no code platforms and Microsoft technologies to drive efficiency and productivity across the organisation. Requirements Management: Lead the development and sign-off of Requirements Specification documents for automation projects, collaborating closely with stakeholders to ensure alignment with business objectives. Change Management: Drive effective change management processes for automation initiatives, overseeing modifications to project documentation and ensuring clarity and consistency throughout the project life cycle. Cross-Functional Collaboration: Foster collaboration and communication across departments, serving as a liaison between technical teams and business units to ensure seamless project delivery. Team Mentorship: Mentor and support junior members of the team, providing guidance and expertise in automation and low/no code solutions to help them grow and develop in their roles. Technical Experience Required: Power Platform - specifically Power Apps & Power Automate Automation tools such as PowerShell, RBA, UIPath Experience working in an Azure environment Exposure to alternative low/no code technologies would be a bonus Skills/Experience Required: Leadership Experience: Previous experience in a leadership role within an end-user organisation, with a focus on driving automation initiatives and leveraging low/no code platforms. Analytical Expertise: Strong analytical skills, with the ability to gather and interpret business requirements and translate them into actionable automation solutions. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation. Technical Proficiency: Proficiency in Microsoft technologies, including Azure services, Dynamics Power Platform, and Power Apps, with a strong understanding of automation principles and low/no code development. This is an exceptional opportunity for an aspiring leader to make a significant impact in driving automation and innovation within our organisation. If you're ready to take on a leadership role and drive digital transformation using Microsoft technologies, we want to hear from you. Please send your CV for immediate review. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Data Business Analyst - Brussels - French or Dutch speaking One of our Blue Chip Clients is urgently looking for a Data Business Analyst. Please find some details below: Responsible for elicitation, analysis and documentation of business, stakeholder, solution and transition requirements. Works closely with product owners, architects and other subject matter experts to understand business and technology strategies, develop domain knowledge, identify high-level requirements, and to foster reuse and continuity of that knowledge across all projects enabling the program. Analyze and design new business processes. Identify and define detailed product requirements and use cases. Work with the project manager, architects, and other team members to define metrics and performance goals for the application. Participate in transitioning the requirements and use cases to the designers, and ensure a clear and complete understanding of the requirements Assist in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing. Actively manages requirements traceability for impact and coverage analysis. Participate in quality management reviews, in particular reviews of the designs, prototypes, and other requirements work products to ensure they fulfil the requirements. Plans and actively executes the BA requirements management strategy; communicating, driving and managing the business analysis effort through all phases of the project life cycle. Partners with internal and external development and technology delivery organizations; prioritizing their dependencies on the BA to ensure successful delivery of solutions. Serve as a liaison to the business community. KNOWLEDGE Experience with conceptual modelling techniques and methods Good expertise in MS Office Good understanding of IT and testing Experience with requirements management Experience as Data engineer of Data/reporting related projects, ideally within the domain of KYC. At least 5 years of relevant experience Fluent in English and French or Dutch Good understanding of work flow processes understanding of data flows and data architecture, from a business point of view Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
01/05/2024
Project-based
Data Business Analyst - Brussels - French or Dutch speaking One of our Blue Chip Clients is urgently looking for a Data Business Analyst. Please find some details below: Responsible for elicitation, analysis and documentation of business, stakeholder, solution and transition requirements. Works closely with product owners, architects and other subject matter experts to understand business and technology strategies, develop domain knowledge, identify high-level requirements, and to foster reuse and continuity of that knowledge across all projects enabling the program. Analyze and design new business processes. Identify and define detailed product requirements and use cases. Work with the project manager, architects, and other team members to define metrics and performance goals for the application. Participate in transitioning the requirements and use cases to the designers, and ensure a clear and complete understanding of the requirements Assist in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing. Actively manages requirements traceability for impact and coverage analysis. Participate in quality management reviews, in particular reviews of the designs, prototypes, and other requirements work products to ensure they fulfil the requirements. Plans and actively executes the BA requirements management strategy; communicating, driving and managing the business analysis effort through all phases of the project life cycle. Partners with internal and external development and technology delivery organizations; prioritizing their dependencies on the BA to ensure successful delivery of solutions. Serve as a liaison to the business community. KNOWLEDGE Experience with conceptual modelling techniques and methods Good expertise in MS Office Good understanding of IT and testing Experience with requirements management Experience as Data engineer of Data/reporting related projects, ideally within the domain of KYC. At least 5 years of relevant experience Fluent in English and French or Dutch Good understanding of work flow processes understanding of data flows and data architecture, from a business point of view Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
Business Analyst (KYC) - Brussels - French or Dutch speaking One of our Blue Chip Clients is urgently looking for a Business Analyst (KYC). Please find some details below: Responsible for elicitation, analysis and documentation of business, stakeholder, solution and transition requirements. Works closely with product owners, architects and other subject matter experts to understand business and technology strategies, develop domain knowledge, identify high-level requirements, and to foster reuse and continuity of that knowledge across all projects enabling the program. Analyze and design new business processes. Identify and define detailed product requirements and use cases. Work with the project manager, architects, and other team members to define metrics and performance goals for the application. Participate in transitioning the requirements and use cases to the designers, and ensure a clear and complete understanding of the requirements Assist in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing. Actively manages requirements traceability for impact and coverage analysis. Participate in quality management reviews, in particular reviews of the designs, prototypes, and other requirements work products to ensure they fulfil the requirements. Plans and actively executes the BA requirements management strategy; communicating, driving and managing the business analysis effort through all phases of the project life cycle. Partners with internal and external development and technology delivery organizations; prioritizing their dependencies on the BA to ensure successful delivery of solutions. Serve as a liaison to the business community. KNOWLEDGE Experience with conceptual modelling techniques and methods Good expertise in MS Office Good understanding of IT and testing Experience with requirements management At least 5 years of relevant experience Fluent in English and French or Dutch Good understanding of work flow processes Experience as business analyst experience in data related projects (data analysis, data mapping) Experience in KYC Domain is a plus Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
01/05/2024
Project-based
Business Analyst (KYC) - Brussels - French or Dutch speaking One of our Blue Chip Clients is urgently looking for a Business Analyst (KYC). Please find some details below: Responsible for elicitation, analysis and documentation of business, stakeholder, solution and transition requirements. Works closely with product owners, architects and other subject matter experts to understand business and technology strategies, develop domain knowledge, identify high-level requirements, and to foster reuse and continuity of that knowledge across all projects enabling the program. Analyze and design new business processes. Identify and define detailed product requirements and use cases. Work with the project manager, architects, and other team members to define metrics and performance goals for the application. Participate in transitioning the requirements and use cases to the designers, and ensure a clear and complete understanding of the requirements Assist in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing. Actively manages requirements traceability for impact and coverage analysis. Participate in quality management reviews, in particular reviews of the designs, prototypes, and other requirements work products to ensure they fulfil the requirements. Plans and actively executes the BA requirements management strategy; communicating, driving and managing the business analysis effort through all phases of the project life cycle. Partners with internal and external development and technology delivery organizations; prioritizing their dependencies on the BA to ensure successful delivery of solutions. Serve as a liaison to the business community. KNOWLEDGE Experience with conceptual modelling techniques and methods Good expertise in MS Office Good understanding of IT and testing Experience with requirements management At least 5 years of relevant experience Fluent in English and French or Dutch Good understanding of work flow processes Experience as business analyst experience in data related projects (data analysis, data mapping) Experience in KYC Domain is a plus Please send CV for full details and immediate interviews. We are a preferred supplier to the client.