Office 365 Infrastructure Security Engineer - Azure, Security, O365, McAfee EPO My client are a Global Manufacturing company who are looking for a Office 365 Security Infrastructure Engineer. This role you will work closely with the European Network and Security Manager working on O365 and Azure. The company is looking for someone looking to progress from day to day 1st/2nd line support into the security side of the business and build on an existing information security program as well as ongoing security projects that address information security risks and compliance requirements. Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans and communicate information. You will need to have ideally worked within a global business and dealt with dealing with Infrastructure Security on a 5000+ users scale. This is a hybird role onsite 2-3 days a week onsite in London and Harlow. Key Skills MS Azure Security MS Office 365 Security McAFee EPO experience Security Firewalls Active Directory
18/06/2024
Full time
Office 365 Infrastructure Security Engineer - Azure, Security, O365, McAfee EPO My client are a Global Manufacturing company who are looking for a Office 365 Security Infrastructure Engineer. This role you will work closely with the European Network and Security Manager working on O365 and Azure. The company is looking for someone looking to progress from day to day 1st/2nd line support into the security side of the business and build on an existing information security program as well as ongoing security projects that address information security risks and compliance requirements. Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans and communicate information. You will need to have ideally worked within a global business and dealt with dealing with Infrastructure Security on a 5000+ users scale. This is a hybird role onsite 2-3 days a week onsite in London and Harlow. Key Skills MS Azure Security MS Office 365 Security McAFee EPO experience Security Firewalls Active Directory
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Newcastle Upon Tyne, Tyne And Wear
2nd Line Support Engineer - Azure, O365, VMWare, Citrix - £150-£175 p/day - Inside IR35 - 3 months (rolling) - Hybrid (Newcastle) Working at a Leading IT Solutions & Service Provider Company you will be joining a thriving and busy Service Desk. This role will be to assist with my clients 2nd Line backlog requests and new BAU escalation tickets. As well as being technically skilled you will be need to have a excellent customer service and communication skills. You must be able to demonstrate previous experience of working under pressure and adhering to strict SLA agreements. Key Skills Proven 2nd Line Support Experience Azure Microsoft 365 Suite VMWare Citrix Experience in managing multiple tickets Responsibilities Providing proactive support and maintenance for company infrastructure and business continuity Delivering post project support to all customers Act as an escalation point for Helpdesk Analysts & Apprentices. Teach/support more junior member of the team Diagnose a wide range of issues, from the user desktop environments to server applications A willingness to proactively document/maintain standard processes and procedures, updating knowledge article 2nd Line Support Engineer - Azure, O365, VMWare, Citrix - £150-£175 p/day - Inside IR35 - 3 months (rolling) - Hybrid (Newcastle)
18/06/2024
Project-based
2nd Line Support Engineer - Azure, O365, VMWare, Citrix - £150-£175 p/day - Inside IR35 - 3 months (rolling) - Hybrid (Newcastle) Working at a Leading IT Solutions & Service Provider Company you will be joining a thriving and busy Service Desk. This role will be to assist with my clients 2nd Line backlog requests and new BAU escalation tickets. As well as being technically skilled you will be need to have a excellent customer service and communication skills. You must be able to demonstrate previous experience of working under pressure and adhering to strict SLA agreements. Key Skills Proven 2nd Line Support Experience Azure Microsoft 365 Suite VMWare Citrix Experience in managing multiple tickets Responsibilities Providing proactive support and maintenance for company infrastructure and business continuity Delivering post project support to all customers Act as an escalation point for Helpdesk Analysts & Apprentices. Teach/support more junior member of the team Diagnose a wide range of issues, from the user desktop environments to server applications A willingness to proactively document/maintain standard processes and procedures, updating knowledge article 2nd Line Support Engineer - Azure, O365, VMWare, Citrix - £150-£175 p/day - Inside IR35 - 3 months (rolling) - Hybrid (Newcastle)
2nd Line Support Engineer - Azure Our client is urgently looking for an experienced 2nd Line Support Engineer to join their team based near Reading on a permanent basis. The successful candidate will have a strong understanding of Cloud computing, ideally Microsoft Azure. You will carry out technical troubleshooting and diagnostics, aiming to resolve tickets in-house. Where necessary, tickets requiring additional support will need managed escalations to third-parties. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, free on-site parking, referral scheme, discounts on tech, perks and rewards, medical schemes (virtual GP, mental health wellbeing, physiotherapy etc), social events and many more perks! 2nd Line Support Engineer - Key Skills: Experience of supporting users on M365, Azure, Business Applications, and non-Microsoft products. Good working experience of supporting Cloud Applications (Office 365, Office suite, Azure, Exchange, SharePoint, OneDrive, Teams etc) Experience of working in a similar helpdesk environment Knowledge of Azure Active Directory & Active Directory Knowledge of Microsoft Business Applications 2nd Line Support Engineer - Azure Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
18/06/2024
Full time
2nd Line Support Engineer - Azure Our client is urgently looking for an experienced 2nd Line Support Engineer to join their team based near Reading on a permanent basis. The successful candidate will have a strong understanding of Cloud computing, ideally Microsoft Azure. You will carry out technical troubleshooting and diagnostics, aiming to resolve tickets in-house. Where necessary, tickets requiring additional support will need managed escalations to third-parties. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, free on-site parking, referral scheme, discounts on tech, perks and rewards, medical schemes (virtual GP, mental health wellbeing, physiotherapy etc), social events and many more perks! 2nd Line Support Engineer - Key Skills: Experience of supporting users on M365, Azure, Business Applications, and non-Microsoft products. Good working experience of supporting Cloud Applications (Office 365, Office suite, Azure, Exchange, SharePoint, OneDrive, Teams etc) Experience of working in a similar helpdesk environment Knowledge of Azure Active Directory & Active Directory Knowledge of Microsoft Business Applications 2nd Line Support Engineer - Azure Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Network Engineer with live DV clearance required for a permanent role with a leading consultancy who have partnered up with major players in the Defence industry. This Network Engineer role will see you join an established team of skilled engineers covering Cisco and Juniper Network Infrastructure, to work on an advanced project which is using Agile methodology. You must be DV cleared otherwise we cannot consider your application. As such, we are looking for a proven Network Engineer with live DV clearance, ideally with previously work experience in NOC/SOC (2nd/3rd line) environments and with the following experience: Proven experience with Cisco Routers and Switches platforms Strong understanding of TCP/IP and routing protocols - BGP, OSPF, RIP, EIGRP Experience of Cisco ACI, Hyperflex, UCS platforms, Firepower, ASA, ISE, BGP EVPN VXLAN, and IPSec/SSL VPNs Good understanding of Ethernet, VLANs, Port Aggregation, and 802.1Q Trunking Excellent verbal and written communication skills Ability to support and troubleshoot to resolve complex incidents CCNA minimum certification This Network Engineer is based in Hampshire full time, and they are offering a salary of £55,000 - £65,000 + benefits. Please note, due to the highly sensitive nature of the project we cannot accept any candidates who don't have live DV Clearance! To apply for this Network Engineer permanent position, please send your CV to Jennifer Palmer at IT Recruitment Solutions. Network Engineer, NOC, SOC, Network Support, Cisco, Juniper, CCNA, Permanent, DV Cleared, Developed Vetting, Hampshire, Defence £55,000 - £65,000 + benefits
18/06/2024
Full time
Network Engineer with live DV clearance required for a permanent role with a leading consultancy who have partnered up with major players in the Defence industry. This Network Engineer role will see you join an established team of skilled engineers covering Cisco and Juniper Network Infrastructure, to work on an advanced project which is using Agile methodology. You must be DV cleared otherwise we cannot consider your application. As such, we are looking for a proven Network Engineer with live DV clearance, ideally with previously work experience in NOC/SOC (2nd/3rd line) environments and with the following experience: Proven experience with Cisco Routers and Switches platforms Strong understanding of TCP/IP and routing protocols - BGP, OSPF, RIP, EIGRP Experience of Cisco ACI, Hyperflex, UCS platforms, Firepower, ASA, ISE, BGP EVPN VXLAN, and IPSec/SSL VPNs Good understanding of Ethernet, VLANs, Port Aggregation, and 802.1Q Trunking Excellent verbal and written communication skills Ability to support and troubleshoot to resolve complex incidents CCNA minimum certification This Network Engineer is based in Hampshire full time, and they are offering a salary of £55,000 - £65,000 + benefits. Please note, due to the highly sensitive nature of the project we cannot accept any candidates who don't have live DV Clearance! To apply for this Network Engineer permanent position, please send your CV to Jennifer Palmer at IT Recruitment Solutions. Network Engineer, NOC, SOC, Network Support, Cisco, Juniper, CCNA, Permanent, DV Cleared, Developed Vetting, Hampshire, Defence £55,000 - £65,000 + benefits
3rd Line Service Desk Engineer Location: Gloucester Salary: £42,000 The Role The 3rd Line Service Desk Engineer is responsible for providing all levels of technical support to remote and onsite customers with a managed service contract and to support 1st and 2nd line service desk engineers. The role is responsible for achieving and maintaining good working relationships with customers and providing a high level of customer service for all support queries whilst adhering to all service management principles. The role will consult on infrastructure problems and provide suitable networking solutions, take ownership of user problems and will work proactively to troubleshoot, respond and resolve end-user issues. Duties and Responsibilities o Providing support to 1st, 2nd & 3rd line engineers acting as an escalation resolution point for our customers o Providing senior technical support to customers o Providing coaching on technical skills and processes to 2nd Line and 1st Line staff o Building and maintaining good working relationships with Project Managers in order to lead on 3rd line infrastructure projects, ensuring projects are completed in line with timeframes and costings o Meeting with customers to understand the organisation strategy and working with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs o Maintaining 95% or above on our service desk SLA agreements o Maintaining the GBE Converge IT network, ensuring that any items of risk are highlighted or removed from the infrastructure o Answering incoming telephone calls, tickets and emails ensuring all tickets are logged effectively and with adequate information to ensure that support requests can be resolved efficiently and that ticket closures are achieved in line with daily targets o Managing own ticket queue and workload, ensuring it is scheduled in an efficient manner and that time sheets are updated accurately and promptly o Completing scheduled small works as required and within the agreed customer timeframes o Providing coaching on technical skills and processes to 2nd Line and 1st Line staff, oversee product specific staff training and encourage team sharing of best practice o Providing pre-sales support to GBE Converge existing customers o Completing proactive maintenance for GBE Converge support customers o Supporting the Technology Management Team to ensure effective and efficient task allocation and scheduling o Ensuring all paperwork relating to finished work is completed and recorded in line with relevant timeframes o Assisting the Technology Management team with managing the support team and departmental responsibilities and covering for them as and when required No job description can be entirely comprehensive and the jobholder will be expected to adapt and carry out such other duties as may be required from time to time, on the understanding that they will be within the individual's remit and capability, and consistent with the status and responsibilities of the role within the business. Person Specification Essential o Experience of working in a Managed Service Provider or similar IT support environment covering a number of different technical areas o Experience with working on IT infrastructure projects where responsible for planning, installation and documentation o Demonstrable experience of sound professional communication skills, written, over the phone and face to face o A minimum of 1 formal IT qualification (eg Microsoft product certification. (MCSA eg), Network certification. (CCNA eg) o Good working knowledge of major networking components, to include networking operating systems, basic configuration and maintenance, Switches, Router and Firewalls o Backup configuration and maintenance experience o Hands on knowledge of the procedures used in the installation modification maintenance and repair of IT hardware and software o Daily system checks to include Servers, backups and Firewalls o Excellent customer service skills and experience o Experience in troubleshooting Microsoft environments o Willingness to learn new skills in a fast-paced environment o Comfortable working within a team or on own initiative o Full UK driving licence Desirable o ITIL certification o Certification and/or excellent working knowledge of windows server 2003/2008/2012/2016 o Certification and/or extensive working knowledge of windows 7/8/10
18/06/2024
Full time
3rd Line Service Desk Engineer Location: Gloucester Salary: £42,000 The Role The 3rd Line Service Desk Engineer is responsible for providing all levels of technical support to remote and onsite customers with a managed service contract and to support 1st and 2nd line service desk engineers. The role is responsible for achieving and maintaining good working relationships with customers and providing a high level of customer service for all support queries whilst adhering to all service management principles. The role will consult on infrastructure problems and provide suitable networking solutions, take ownership of user problems and will work proactively to troubleshoot, respond and resolve end-user issues. Duties and Responsibilities o Providing support to 1st, 2nd & 3rd line engineers acting as an escalation resolution point for our customers o Providing senior technical support to customers o Providing coaching on technical skills and processes to 2nd Line and 1st Line staff o Building and maintaining good working relationships with Project Managers in order to lead on 3rd line infrastructure projects, ensuring projects are completed in line with timeframes and costings o Meeting with customers to understand the organisation strategy and working with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs o Maintaining 95% or above on our service desk SLA agreements o Maintaining the GBE Converge IT network, ensuring that any items of risk are highlighted or removed from the infrastructure o Answering incoming telephone calls, tickets and emails ensuring all tickets are logged effectively and with adequate information to ensure that support requests can be resolved efficiently and that ticket closures are achieved in line with daily targets o Managing own ticket queue and workload, ensuring it is scheduled in an efficient manner and that time sheets are updated accurately and promptly o Completing scheduled small works as required and within the agreed customer timeframes o Providing coaching on technical skills and processes to 2nd Line and 1st Line staff, oversee product specific staff training and encourage team sharing of best practice o Providing pre-sales support to GBE Converge existing customers o Completing proactive maintenance for GBE Converge support customers o Supporting the Technology Management Team to ensure effective and efficient task allocation and scheduling o Ensuring all paperwork relating to finished work is completed and recorded in line with relevant timeframes o Assisting the Technology Management team with managing the support team and departmental responsibilities and covering for them as and when required No job description can be entirely comprehensive and the jobholder will be expected to adapt and carry out such other duties as may be required from time to time, on the understanding that they will be within the individual's remit and capability, and consistent with the status and responsibilities of the role within the business. Person Specification Essential o Experience of working in a Managed Service Provider or similar IT support environment covering a number of different technical areas o Experience with working on IT infrastructure projects where responsible for planning, installation and documentation o Demonstrable experience of sound professional communication skills, written, over the phone and face to face o A minimum of 1 formal IT qualification (eg Microsoft product certification. (MCSA eg), Network certification. (CCNA eg) o Good working knowledge of major networking components, to include networking operating systems, basic configuration and maintenance, Switches, Router and Firewalls o Backup configuration and maintenance experience o Hands on knowledge of the procedures used in the installation modification maintenance and repair of IT hardware and software o Daily system checks to include Servers, backups and Firewalls o Excellent customer service skills and experience o Experience in troubleshooting Microsoft environments o Willingness to learn new skills in a fast-paced environment o Comfortable working within a team or on own initiative o Full UK driving licence Desirable o ITIL certification o Certification and/or excellent working knowledge of windows server 2003/2008/2012/2016 o Certification and/or extensive working knowledge of windows 7/8/10
To be eligible for this role you must have current DV status Job Description Networkology is currently recruiting for a Technology Consultant to join our Network & Communications teams Technical Assistance Centre (TAC) & support services. As a Networkology TAC Network Support Engineer, you will provide support for Cisco network routing, switching and data centre fabric products and services (both hardware and software) and the technologies used to InterconnecT network devices and end systems/hosts. You will collaborate internally and externally with our customers, vendor TACs & 3rd parties to troubleshoot & debug issues with our customer's networks. You will require exceptional analytical skills and technical knowledge to solve complex product and network problems. Effectively utilise lab setups to recreate and solve problems, act as a technical expert, and support various customers and their networks. You will have excellent verbal and written communication skills. Duties & Responsibilities Providing TAC support services to customers delivering the following: Provide a point of contact and a prioritisation service for network incidents based on severity guidelines. Provide onsite and remote technical support utilising customer internal/external communications. Full technical case management for all incidents and queries associated with customer network infrastructure and technologies. Management of all related support cases through to successful conclusion. For network incidents that are unable to be resolved, engage with vendor TACs on behalf of customers and lead technical liaison between the vendor TAC and the customers, facilitating the capture of relevant information, analysis and remediation until resolution of the case. Logging and dealing with customer technical queries with vendor technologies, successfully addressing or routing to the appropriate vendor SME resources. Work with customer & third parties as required to resolve any incidents escalated to vendor TAC Support by customers. Work with customer, vendor TAC and third parties as required in a lab environment to reproduce any issues observed in production networks to resolve such issues. Preparing customer data which is being sent out of the customer location and providing the prepared data to the customer to approve before the data leaves the customer site. In critical escalation situations, act as a point of contact and technical co-ordination between vendor resources such as TAC and Business Units and produce any reports as required. Configuration and troubleshooting of technical issues logged with vendor (where possible). Review and issue as agreed with Customers Field Notices, PSIRTS, EOx and Bugs. Work with customers/other third parties as required to assist with the resolution or mitigation of vulnerabilities. Attend monthly meetings (both internal and customer, vendor facing) with the customer to review the Service, lead technical service overview presenting statistics and responding to questions as required, present key findings and recommendations for service improvements. Work with our customers to identify opportunities for continual service improvement. Skills, Knowledge & Experience Essential: We require a Technology Consultant with experience of the following: Cisco networking routing and switching (Nexus/Catalyst) platforms, & technologies. Excellent troubleshooting skills and a methodical thinker to identify root cause and resolve complex issues and incidents. Thorough understanding of the OSI model and TCP/IP. Routing Protocols, BGP, OSPF, RIP, EIGRP. Ethernet, VLANs, Port Aggregation (EtherChannel, LACP, VPC etc), 802.1Q Trunking. Excellent verbal and written communication skills. Desirable: Knowledge & experience in one or more of the following: NOC/SOC experience (2nd/3rd line). Cisco ACI, Hyperflex & UCS platforms. Cisco Firepower and or ASA. Cisco ISE. BGP EVPN VXLAN. IPSec/SSL VPNs. Packet level analysis utilising packet analysers eg Wireshark. Juniper Routing & Switching platforms & technologies. Awareness of ITIL. Certifications Essential: Cisco CCNA Desirable: Cisco CCNP Juniper JNCIA
18/06/2024
Full time
To be eligible for this role you must have current DV status Job Description Networkology is currently recruiting for a Technology Consultant to join our Network & Communications teams Technical Assistance Centre (TAC) & support services. As a Networkology TAC Network Support Engineer, you will provide support for Cisco network routing, switching and data centre fabric products and services (both hardware and software) and the technologies used to InterconnecT network devices and end systems/hosts. You will collaborate internally and externally with our customers, vendor TACs & 3rd parties to troubleshoot & debug issues with our customer's networks. You will require exceptional analytical skills and technical knowledge to solve complex product and network problems. Effectively utilise lab setups to recreate and solve problems, act as a technical expert, and support various customers and their networks. You will have excellent verbal and written communication skills. Duties & Responsibilities Providing TAC support services to customers delivering the following: Provide a point of contact and a prioritisation service for network incidents based on severity guidelines. Provide onsite and remote technical support utilising customer internal/external communications. Full technical case management for all incidents and queries associated with customer network infrastructure and technologies. Management of all related support cases through to successful conclusion. For network incidents that are unable to be resolved, engage with vendor TACs on behalf of customers and lead technical liaison between the vendor TAC and the customers, facilitating the capture of relevant information, analysis and remediation until resolution of the case. Logging and dealing with customer technical queries with vendor technologies, successfully addressing or routing to the appropriate vendor SME resources. Work with customer & third parties as required to resolve any incidents escalated to vendor TAC Support by customers. Work with customer, vendor TAC and third parties as required in a lab environment to reproduce any issues observed in production networks to resolve such issues. Preparing customer data which is being sent out of the customer location and providing the prepared data to the customer to approve before the data leaves the customer site. In critical escalation situations, act as a point of contact and technical co-ordination between vendor resources such as TAC and Business Units and produce any reports as required. Configuration and troubleshooting of technical issues logged with vendor (where possible). Review and issue as agreed with Customers Field Notices, PSIRTS, EOx and Bugs. Work with customers/other third parties as required to assist with the resolution or mitigation of vulnerabilities. Attend monthly meetings (both internal and customer, vendor facing) with the customer to review the Service, lead technical service overview presenting statistics and responding to questions as required, present key findings and recommendations for service improvements. Work with our customers to identify opportunities for continual service improvement. Skills, Knowledge & Experience Essential: We require a Technology Consultant with experience of the following: Cisco networking routing and switching (Nexus/Catalyst) platforms, & technologies. Excellent troubleshooting skills and a methodical thinker to identify root cause and resolve complex issues and incidents. Thorough understanding of the OSI model and TCP/IP. Routing Protocols, BGP, OSPF, RIP, EIGRP. Ethernet, VLANs, Port Aggregation (EtherChannel, LACP, VPC etc), 802.1Q Trunking. Excellent verbal and written communication skills. Desirable: Knowledge & experience in one or more of the following: NOC/SOC experience (2nd/3rd line). Cisco ACI, Hyperflex & UCS platforms. Cisco Firepower and or ASA. Cisco ISE. BGP EVPN VXLAN. IPSec/SSL VPNs. Packet level analysis utilising packet analysers eg Wireshark. Juniper Routing & Switching platforms & technologies. Awareness of ITIL. Certifications Essential: Cisco CCNA Desirable: Cisco CCNP Juniper JNCIA
LANSA Support Analyst £55,000 - £60,000 p/annum + benefits Fully Remote You must already have SC Clearance, or be SC Clearable to be considered for this role! CPS Group are working exclusively with a well-established IT Consultancy who are looking to hire a LANSA Support Analyst to focus on Public Sector-focused projects. The role is working within the Production Support team and would suit an experienced technical engineer with a solid understanding of LANSA applications. As the LANSA Support Analyst you will be focusing on 3rd Line incident and problem management, Service Requests, and Change Requests for my clients internal stakeholders and external clients. * Carrying out incident and problem management within LANSA applications * Must develop detailed assessments for changes that you propose * Prompt escalation of problems, issues, and risks as necessary. * Playing an active part in process improvement, awareness of and compliance with all relevant quality processes and procedures. * Use Visual LANSA and interactive SQL to examine data analysis * Constantly liaise with clients and stakeholders providing application support and insight Skills/Experience: * Experienced in 2nd/3rd Line Support roles * Technical understanding of supporting LANSA applications * Ideally exposure to AS400 applications such as HR Data, Payroll, and PayGrants * Have used tools such as Visual LANSA, IBM 5250 emulators, and interactive SQL If interested, please submit your CV to: (see below) Happy to discuss the finer details of the role and company with you. By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
17/06/2024
Full time
LANSA Support Analyst £55,000 - £60,000 p/annum + benefits Fully Remote You must already have SC Clearance, or be SC Clearable to be considered for this role! CPS Group are working exclusively with a well-established IT Consultancy who are looking to hire a LANSA Support Analyst to focus on Public Sector-focused projects. The role is working within the Production Support team and would suit an experienced technical engineer with a solid understanding of LANSA applications. As the LANSA Support Analyst you will be focusing on 3rd Line incident and problem management, Service Requests, and Change Requests for my clients internal stakeholders and external clients. * Carrying out incident and problem management within LANSA applications * Must develop detailed assessments for changes that you propose * Prompt escalation of problems, issues, and risks as necessary. * Playing an active part in process improvement, awareness of and compliance with all relevant quality processes and procedures. * Use Visual LANSA and interactive SQL to examine data analysis * Constantly liaise with clients and stakeholders providing application support and insight Skills/Experience: * Experienced in 2nd/3rd Line Support roles * Technical understanding of supporting LANSA applications * Ideally exposure to AS400 applications such as HR Data, Payroll, and PayGrants * Have used tools such as Visual LANSA, IBM 5250 emulators, and interactive SQL If interested, please submit your CV to: (see below) Happy to discuss the finer details of the role and company with you. By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
Are you an experienced IT professional ready to take your career to the next level? Join our dynamic team as a 3rd Line Service Desk Engineer and become a key player in delivering top-notch IT support! Location: Gloucester Salary: Up to £42,000 per annum DOE Type: Permanent, Full-Time (37.5 hours per week) The Role: As a 3rd Line Service Desk Engineer, you will provide technical support to both remote and onsite customers with managed service contracts. You will also support 1st and 2nd line service desk engineers. Your role will include consulting on infrastructure problems, providing networking solutions, and maintaining strong customer relationships while delivering high-quality service. You will proactively troubleshoot, respond to, and resolve end-user issues. Duties and Responsibilities: Act as an escalation resolution point for our customers, providing support to 1st, 2nd, and 3rd line engineers. Deliver senior technical support to customers. Coach 2nd Line and 1st Line staff on technical skills and processes. Lead 3rd line infrastructure projects, ensuring completion within timeframes and budgets. Collaborate with Project Managers, Technical Architects, and Solutions Architects to create IT solutions that meet customer needs. Maintain a service desk SLA agreement of 95% or above. Manage and maintain the IT network, identifying and addressing any risks. Handle incoming calls, tickets, and emails, ensuring all tickets are logged and resolved efficiently. Manage own ticket queue and workload, updating timesheets accurately. Perform scheduled small works within agreed customer timeframes. Provide pre-sales support to existing customers. Complete proactive maintenance for support customers. Support the Technology Management Team with task allocation and scheduling. Complete and record paperwork related to finished work promptly. Person Specification: Essential: Experience in a Managed Service Provider or similar IT support environment covering various technical areas. Experience in IT infrastructure projects, including planning, installation, and documentation. Excellent professional communication skills (written, phone, face-to-face). Minimum of one formal IT qualification (eg, Microsoft product certification, Network certification). Good working knowledge of networking components, operating systems, basic configuration and maintenance, Switches, Routers, and Firewalls. Experience with backup configuration and maintenance. Hands-on knowledge of IT hardware and software installation, modification, maintenance, and repair. Experience in troubleshooting Microsoft environments. Excellent customer service skills and experience. Willingness to learn new skills in a fast-paced environment. Ability to work within a team or independently. Full UK driving license. Desirable: ITIL certification. Certification and/or excellent working knowledge of Windows Server (2003/2008/2012/2016). Certification and/or extensive working knowledge of Windows (7/8/10). Working Conditions: Office-based in Gloucester. Ability to lift and move typical IT equipment regularly. Long periods of working in front of a VDU with regular breaks. Occasional long journeys for customer support or training, with possible overnight stays. Availability for an on-call rota to support customers outside regular hours, including evenings, weekends, and bank holidays.
17/06/2024
Full time
Are you an experienced IT professional ready to take your career to the next level? Join our dynamic team as a 3rd Line Service Desk Engineer and become a key player in delivering top-notch IT support! Location: Gloucester Salary: Up to £42,000 per annum DOE Type: Permanent, Full-Time (37.5 hours per week) The Role: As a 3rd Line Service Desk Engineer, you will provide technical support to both remote and onsite customers with managed service contracts. You will also support 1st and 2nd line service desk engineers. Your role will include consulting on infrastructure problems, providing networking solutions, and maintaining strong customer relationships while delivering high-quality service. You will proactively troubleshoot, respond to, and resolve end-user issues. Duties and Responsibilities: Act as an escalation resolution point for our customers, providing support to 1st, 2nd, and 3rd line engineers. Deliver senior technical support to customers. Coach 2nd Line and 1st Line staff on technical skills and processes. Lead 3rd line infrastructure projects, ensuring completion within timeframes and budgets. Collaborate with Project Managers, Technical Architects, and Solutions Architects to create IT solutions that meet customer needs. Maintain a service desk SLA agreement of 95% or above. Manage and maintain the IT network, identifying and addressing any risks. Handle incoming calls, tickets, and emails, ensuring all tickets are logged and resolved efficiently. Manage own ticket queue and workload, updating timesheets accurately. Perform scheduled small works within agreed customer timeframes. Provide pre-sales support to existing customers. Complete proactive maintenance for support customers. Support the Technology Management Team with task allocation and scheduling. Complete and record paperwork related to finished work promptly. Person Specification: Essential: Experience in a Managed Service Provider or similar IT support environment covering various technical areas. Experience in IT infrastructure projects, including planning, installation, and documentation. Excellent professional communication skills (written, phone, face-to-face). Minimum of one formal IT qualification (eg, Microsoft product certification, Network certification). Good working knowledge of networking components, operating systems, basic configuration and maintenance, Switches, Routers, and Firewalls. Experience with backup configuration and maintenance. Hands-on knowledge of IT hardware and software installation, modification, maintenance, and repair. Experience in troubleshooting Microsoft environments. Excellent customer service skills and experience. Willingness to learn new skills in a fast-paced environment. Ability to work within a team or independently. Full UK driving license. Desirable: ITIL certification. Certification and/or excellent working knowledge of Windows Server (2003/2008/2012/2016). Certification and/or extensive working knowledge of Windows (7/8/10). Working Conditions: Office-based in Gloucester. Ability to lift and move typical IT equipment regularly. Long periods of working in front of a VDU with regular breaks. Occasional long journeys for customer support or training, with possible overnight stays. Availability for an on-call rota to support customers outside regular hours, including evenings, weekends, and bank holidays.
Your new companyHays are working with a well known school in Bristol city centre who are looking to recruit a permanent IT engineer into the IT services department. The role is full time on site, and paying between £28,000 - £36,000. The school offers a competitive pension, free lunch and the working hours are 8 hours per day, 40 hours a week. Your new roleWithin the role, you will help ensure the smooth delivery of ICT services to the school. You'll work closely with the IT manager and wider team to lead on issues and maintain the school's server infrastructure and core network. You will act as an escalation point for junior members within the team, resolving and troubleshooting technical issues and when required, escalating critical issues to the IT manager. You will also play a key role in supporting more junior members of the team. You will be involved in supporting critical hardware and software issues and supporting staff and pupils across the school. What you'll need to succeedTo succeed you will need to be an experienced IT Technician with a range of experience at the 2nd line level. Ideally, you will have worked in the education sector and within schools previously, but this won't be essential. You will need to have experience with the M365 stack and Azure AD. You will need to have experience troubleshooting iPads, Macs and MDM. Furthermore, you will have exposure working with complex networks and in virtualised environments - VMware. You will need to have good time management skills, be a self-starter with good initiative, and be able to develop good relationships with stakeholders across the school. Hands on experience implementing systems such as inTune will be beneficial as will exposure in implementing, maintaining and troubleshooting network environments. What you'll get in returnIn return, you will receive a competitive salary up to £36,000pa, and work for a prestigious school in the local area. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
14/06/2024
Full time
Your new companyHays are working with a well known school in Bristol city centre who are looking to recruit a permanent IT engineer into the IT services department. The role is full time on site, and paying between £28,000 - £36,000. The school offers a competitive pension, free lunch and the working hours are 8 hours per day, 40 hours a week. Your new roleWithin the role, you will help ensure the smooth delivery of ICT services to the school. You'll work closely with the IT manager and wider team to lead on issues and maintain the school's server infrastructure and core network. You will act as an escalation point for junior members within the team, resolving and troubleshooting technical issues and when required, escalating critical issues to the IT manager. You will also play a key role in supporting more junior members of the team. You will be involved in supporting critical hardware and software issues and supporting staff and pupils across the school. What you'll need to succeedTo succeed you will need to be an experienced IT Technician with a range of experience at the 2nd line level. Ideally, you will have worked in the education sector and within schools previously, but this won't be essential. You will need to have experience with the M365 stack and Azure AD. You will need to have experience troubleshooting iPads, Macs and MDM. Furthermore, you will have exposure working with complex networks and in virtualised environments - VMware. You will need to have good time management skills, be a self-starter with good initiative, and be able to develop good relationships with stakeholders across the school. Hands on experience implementing systems such as inTune will be beneficial as will exposure in implementing, maintaining and troubleshooting network environments. What you'll get in returnIn return, you will receive a competitive salary up to £36,000pa, and work for a prestigious school in the local area. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Infrastructure Technician Key benefits include: Attractive salary based on experience Annual bonus Pension matched to 7.5% Earn an extra day off per month with time in lieu Free onsite gym 25 days holiday Free parking/electric charging Based onsite Redhill Opportunity for an IT Infrastructure Technician with a successful, growing organization with headquarters based in Redhill, Surrey. In this role, you will provide IT infrastructure support to the organization, its client projects and its staff. You will work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) and nominated customer gateways, Servers and laptops. Please note you must be eligible for and happy to undergo UK Security Clearance (SC/DV) if you don't already hold it. Key Responsibilities will include: Build laptops, PC's according to internal & customer specifications and inline with company security policies and accreditation standards, including the creation of standardised build images. Ensure smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce Manage and support onsite A/V equipment including Video Conferencing, Projectors etc. Follow departmental change control process and procedures. Adhere to organization cyber security policies. Assist with the administration of nominated customer IT equipment and networks. Be part of the support team for user fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within Service Desk. Work with external suppliers where support cannot be done in house to assist IT with problem resolution. Be part of the 24/7 on call IT rota responding to emergencies as required including remote access or site visits for NSSLGlobal corporate network and users as well as nominated customer networks. Support the IT Infrastructure Engineers as required in providing: Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering Support the Telephony equipment and Servers, installation of telephones onto desks. Support the remote working environment including VPN's and RDP. Key skills and experience required: Mandatory HND/Degree or equivalent in Computer Science or related discipline OR at least 5 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. Broad range of technical skills is required in terms of diverse IT hardware and business applications. Sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching Sound technical knowledge of Windows Server 2019/2022 administration skills Good understanding of IT Security (anti-virus, hard drive encryption, authentication) Experience of Microsoft Exchange and Email services such as spam filtering and cloud continuity/messaging services. Previous experience covering 1st/2nd line support roles. Must be able to achieve Security Clearance (SC/DV). Desirable Sound technical knowledge of Windows Group Policies and Active Directory would be highly advantageous. Sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam Sound technical knowledge of Virtual Environments (VMware) Experience of administering and supporting Mitel phone system. Relevant Microsoft qualifications. Experience of administering/supporting Blackberry UEM and mobile device management (MDM).
12/06/2024
Full time
IT Infrastructure Technician Key benefits include: Attractive salary based on experience Annual bonus Pension matched to 7.5% Earn an extra day off per month with time in lieu Free onsite gym 25 days holiday Free parking/electric charging Based onsite Redhill Opportunity for an IT Infrastructure Technician with a successful, growing organization with headquarters based in Redhill, Surrey. In this role, you will provide IT infrastructure support to the organization, its client projects and its staff. You will work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) and nominated customer gateways, Servers and laptops. Please note you must be eligible for and happy to undergo UK Security Clearance (SC/DV) if you don't already hold it. Key Responsibilities will include: Build laptops, PC's according to internal & customer specifications and inline with company security policies and accreditation standards, including the creation of standardised build images. Ensure smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce Manage and support onsite A/V equipment including Video Conferencing, Projectors etc. Follow departmental change control process and procedures. Adhere to organization cyber security policies. Assist with the administration of nominated customer IT equipment and networks. Be part of the support team for user fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within Service Desk. Work with external suppliers where support cannot be done in house to assist IT with problem resolution. Be part of the 24/7 on call IT rota responding to emergencies as required including remote access or site visits for NSSLGlobal corporate network and users as well as nominated customer networks. Support the IT Infrastructure Engineers as required in providing: Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering Support the Telephony equipment and Servers, installation of telephones onto desks. Support the remote working environment including VPN's and RDP. Key skills and experience required: Mandatory HND/Degree or equivalent in Computer Science or related discipline OR at least 5 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. Broad range of technical skills is required in terms of diverse IT hardware and business applications. Sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching Sound technical knowledge of Windows Server 2019/2022 administration skills Good understanding of IT Security (anti-virus, hard drive encryption, authentication) Experience of Microsoft Exchange and Email services such as spam filtering and cloud continuity/messaging services. Previous experience covering 1st/2nd line support roles. Must be able to achieve Security Clearance (SC/DV). Desirable Sound technical knowledge of Windows Group Policies and Active Directory would be highly advantageous. Sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam Sound technical knowledge of Virtual Environments (VMware) Experience of administering and supporting Mitel phone system. Relevant Microsoft qualifications. Experience of administering/supporting Blackberry UEM and mobile device management (MDM).
Core Apps 3rd line Engineer Hampshire *A national security clearance is required for this role but candidates not holding this level of clearance will be considered* Leading Managed Services Provider in the Defence Sector require a skilled Core Apps 3rd line Engineer on an ongoing contract basis. We are looking for a 3rd line Core Application Support Engineer to maintain a complex secure solution. The role will primarily involve incident management on our clients' live system, on incidents that have been escalated from 2nd line resources that are often remotely based environments. Additional scope of responsibilities will include delivering infrastructure development and testing of upgrades, patches and new software solutions. We are looking for dependable and experienced support staff that are not afraid to own problems and incidents and deliver solutions to issues. Mandatory Skills: * SharePoint - Server management, SharePoint permissions, SharePoint Application integration * VMWare Horizon VDIs * VSphere virtualization * Group Policy management * SKYPE server * File Share and NTFS permissions * NGINX * Hyper V * Exchange 2013/2016 If you are interested please apply via this ad in the first instance or send a CV with covering note to (see below) Project People is acting as an Employment Business in relation to this vacancy.
12/06/2024
Project-based
Core Apps 3rd line Engineer Hampshire *A national security clearance is required for this role but candidates not holding this level of clearance will be considered* Leading Managed Services Provider in the Defence Sector require a skilled Core Apps 3rd line Engineer on an ongoing contract basis. We are looking for a 3rd line Core Application Support Engineer to maintain a complex secure solution. The role will primarily involve incident management on our clients' live system, on incidents that have been escalated from 2nd line resources that are often remotely based environments. Additional scope of responsibilities will include delivering infrastructure development and testing of upgrades, patches and new software solutions. We are looking for dependable and experienced support staff that are not afraid to own problems and incidents and deliver solutions to issues. Mandatory Skills: * SharePoint - Server management, SharePoint permissions, SharePoint Application integration * VMWare Horizon VDIs * VSphere virtualization * Group Policy management * SKYPE server * File Share and NTFS permissions * NGINX * Hyper V * Exchange 2013/2016 If you are interested please apply via this ad in the first instance or send a CV with covering note to (see below) Project People is acting as an Employment Business in relation to this vacancy.
Senior IT Support Technician, Senior IT Field Engineer, 1st, 2nd & 3rd line support, Windows Server, Networking (TCP/IP, DNS, DHCP, VPN), VLAN, Microsoft/Windows environment, Liverpool & Ellesmere Port PLEASE READ - Based in Liverpool 3-4 days a week and Ellesmere Port 1-2 days a week (5 days a week on site). *Applicants MUST be able to drive and this is based on site (Liverpool & Ellesmere Port) 5 days a week - use of a company car is available* An IT company are looking for a Senior IT Support Technician/IT Field Technician to provide technical support (Server/Infrastructure/VLAN and assistance to end-users for computer hardware, software, and network-related issues. Responsibilities: Install, configure, and maintain computer systems, peripherals, and software applications. Set up and maintain network infrastructure, including Routers, Switches, Firewalls, and wireless access points. Perform routine maintenance tasks, such as system updates, backups, and security patches. Troubleshoot hardware and software problems, diagnose issues, and implement solutions promptly. Manage user accounts, permissions, and access rights in accordance with company policies. Respond to IT support tickets and service requests Senior IT Support Technician, Senior IT Field Engineer, 1st, 2nd & 3rd line support, Windows Server, Networking (TCP/IP, DNS, DHCP, VPN), VLAN, Microsoft/Windows environment, Liverpool & Ellesmere Port
12/06/2024
Full time
Senior IT Support Technician, Senior IT Field Engineer, 1st, 2nd & 3rd line support, Windows Server, Networking (TCP/IP, DNS, DHCP, VPN), VLAN, Microsoft/Windows environment, Liverpool & Ellesmere Port PLEASE READ - Based in Liverpool 3-4 days a week and Ellesmere Port 1-2 days a week (5 days a week on site). *Applicants MUST be able to drive and this is based on site (Liverpool & Ellesmere Port) 5 days a week - use of a company car is available* An IT company are looking for a Senior IT Support Technician/IT Field Technician to provide technical support (Server/Infrastructure/VLAN and assistance to end-users for computer hardware, software, and network-related issues. Responsibilities: Install, configure, and maintain computer systems, peripherals, and software applications. Set up and maintain network infrastructure, including Routers, Switches, Firewalls, and wireless access points. Perform routine maintenance tasks, such as system updates, backups, and security patches. Troubleshoot hardware and software problems, diagnose issues, and implement solutions promptly. Manage user accounts, permissions, and access rights in accordance with company policies. Respond to IT support tickets and service requests Senior IT Support Technician, Senior IT Field Engineer, 1st, 2nd & 3rd line support, Windows Server, Networking (TCP/IP, DNS, DHCP, VPN), VLAN, Microsoft/Windows environment, Liverpool & Ellesmere Port
Are you on the lookout for a new role? I've got an opportunity that could be of interest to you. 3rd Line EngineerAs our newest 3rd Line Engineer, you'll be the backbone of our operation, armed with the skills and passion to tackle any challenge head-on. From managing incidents with finesse to providing top-notch customer service, you'll be the driving force behind our success. With a current team of 5 2nd and 3rd line engineers, you will be the point of contact for escalations and supporting and leading the team. Responsibilities: Act as a technical leader in high-stakes situations. It serves as an escalation point for our stellar 2nd/3rd line Engineers. Identify opportunities for improvement and innovation. Deliver against our KPIs with flying colours. Hands-on project delivery and initiation Requirements: A clear and confident communicator. Technical prowess in: Veeam Windows Server Active Directory Azure Intune Microsoft 365 and related technologies Exchange Online Azure Active Directory (Azure AD joined/hybrid) Conditional Access/MFA Mobile Device Management (Intune/Endpoint Manager) Azure Information Protection Azure DLP Microsoft Azure IaaS Hyper-V Networking (S2S/P2S VPN, VLAN, LACP) Strong documentation skills and time management savvy. Adaptability and flexibility to tackle any challenge head-on. Perks: Attractive remuneration packages. Hybrid working arrangements. Ample learning opportunities. Quarterly staff awards and funded social events. Choosing your next role takes careful consideration. I'm here to help you take your career forward, so if you'd like to know more about this role, or just want a confidential catch-up about what you're looking for, feel free to reach out on the details below. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
11/06/2024
Full time
Are you on the lookout for a new role? I've got an opportunity that could be of interest to you. 3rd Line EngineerAs our newest 3rd Line Engineer, you'll be the backbone of our operation, armed with the skills and passion to tackle any challenge head-on. From managing incidents with finesse to providing top-notch customer service, you'll be the driving force behind our success. With a current team of 5 2nd and 3rd line engineers, you will be the point of contact for escalations and supporting and leading the team. Responsibilities: Act as a technical leader in high-stakes situations. It serves as an escalation point for our stellar 2nd/3rd line Engineers. Identify opportunities for improvement and innovation. Deliver against our KPIs with flying colours. Hands-on project delivery and initiation Requirements: A clear and confident communicator. Technical prowess in: Veeam Windows Server Active Directory Azure Intune Microsoft 365 and related technologies Exchange Online Azure Active Directory (Azure AD joined/hybrid) Conditional Access/MFA Mobile Device Management (Intune/Endpoint Manager) Azure Information Protection Azure DLP Microsoft Azure IaaS Hyper-V Networking (S2S/P2S VPN, VLAN, LACP) Strong documentation skills and time management savvy. Adaptability and flexibility to tackle any challenge head-on. Perks: Attractive remuneration packages. Hybrid working arrangements. Ample learning opportunities. Quarterly staff awards and funded social events. Choosing your next role takes careful consideration. I'm here to help you take your career forward, so if you'd like to know more about this role, or just want a confidential catch-up about what you're looking for, feel free to reach out on the details below. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.