Global Technology Solutions Ltd
Southampton, Hampshire
Professional Services Resource Manager Southampton - Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, eg, PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Professional Services Resource Manager Southampton - Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, eg, PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
ARM (Advanced Resource Managers)
Berkeley, Gloucestershire
Sales Account Manager Location: Berkeley Gloucestershire We are pleased to be working with a leading distributor of high quality flexible and specialist cables, cable management, identification, termination, fastenings, fixings and tools for the electrical and construction industries. The Role The role is within an established organisation's Internal Sales team, seeking a dedicated individual eager to advance their sales career. The role demands proficiency in B2B sales, adept account management, and exemplary customer service to meet departmental objectives and monthly financial targets. Specialising in cable accessory sales primarily within the wholesale market, the successful candidate will receive comprehensive product and technical training to excel in key account management and consultative technical sales. Performance will be evaluated based on exceeding monthly sales targets, fostering growth in key accounts, and delivering exceptional customer support. This opportunity offers a supportive environment for learning and professional development within the industry, inviting enthusiastic candidates to join a cohesive and goal-oriented team. Main Duties * Identify opportunities with new and existing customers, target these prospects with a clear and detailed plan enabling you to build long term profitable sales, develop relationships and recommend solutions. * Build relationships with new and existing customers to establish yourself as their key account manager and grow these accounts where opportunities are identified. * Respond to incoming email and phone enquiries ensuring customers are quoted and orders are processed by the Sales Support Team. * Create a daily outbound call plan ensuring you have a clear pro-active approach. * Listen to customer requirements creating detailed proposal documents and present appropriately to 'make the sale'. * Challenge any objections to convert your quotes. * Actively look for ways to grow business by immersing yourself in the industry and working closely with the sales leadership team on new ideas and prospects. * Advise customers on forthcoming product developments and discuss special promotions * Maintain clear and up to date customer records on the company CRM. * Represent the company at trade exhibitions, events etc. as and when required. * Remain motivated at all times, manage your workload in a progressive and proactive way to achieve your KPIs. * Follow Company Quality Management and Health & Safety guidelines. * Other reasonable tasks as requested by the Senior Management team. Candidate Profile * Previous internal sales experience (Ideally, minimum experience 3+ years). * Strong B2B sales experience, ideally consultative and/or technical. * Account management and business development experience is essential. * Strong communicator both verbally and in written form at all levels. * Ability to develop and maintain effective, positive working relationships with internal/external professionals. * Enjoys working to sales targets and goals, always striving to overachieve. * Good all-round IT skills and previous experience using a CRM system. * Must be team player with 'can do, will do' positive attitude, determination, and confidence. * Resilience and negotiations skills essential. * Ability to prioritise work and adapt positively to changing priorities. * Able to work on own initiative. * Experience in selling electrical accessories or cables would be highly advantageous. * Experience selling into a wholesale/re-distribution market will be highly desirable. * Formal sales qualifications and training will support any application. This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
16/05/2024
Full time
Sales Account Manager Location: Berkeley Gloucestershire We are pleased to be working with a leading distributor of high quality flexible and specialist cables, cable management, identification, termination, fastenings, fixings and tools for the electrical and construction industries. The Role The role is within an established organisation's Internal Sales team, seeking a dedicated individual eager to advance their sales career. The role demands proficiency in B2B sales, adept account management, and exemplary customer service to meet departmental objectives and monthly financial targets. Specialising in cable accessory sales primarily within the wholesale market, the successful candidate will receive comprehensive product and technical training to excel in key account management and consultative technical sales. Performance will be evaluated based on exceeding monthly sales targets, fostering growth in key accounts, and delivering exceptional customer support. This opportunity offers a supportive environment for learning and professional development within the industry, inviting enthusiastic candidates to join a cohesive and goal-oriented team. Main Duties * Identify opportunities with new and existing customers, target these prospects with a clear and detailed plan enabling you to build long term profitable sales, develop relationships and recommend solutions. * Build relationships with new and existing customers to establish yourself as their key account manager and grow these accounts where opportunities are identified. * Respond to incoming email and phone enquiries ensuring customers are quoted and orders are processed by the Sales Support Team. * Create a daily outbound call plan ensuring you have a clear pro-active approach. * Listen to customer requirements creating detailed proposal documents and present appropriately to 'make the sale'. * Challenge any objections to convert your quotes. * Actively look for ways to grow business by immersing yourself in the industry and working closely with the sales leadership team on new ideas and prospects. * Advise customers on forthcoming product developments and discuss special promotions * Maintain clear and up to date customer records on the company CRM. * Represent the company at trade exhibitions, events etc. as and when required. * Remain motivated at all times, manage your workload in a progressive and proactive way to achieve your KPIs. * Follow Company Quality Management and Health & Safety guidelines. * Other reasonable tasks as requested by the Senior Management team. Candidate Profile * Previous internal sales experience (Ideally, minimum experience 3+ years). * Strong B2B sales experience, ideally consultative and/or technical. * Account management and business development experience is essential. * Strong communicator both verbally and in written form at all levels. * Ability to develop and maintain effective, positive working relationships with internal/external professionals. * Enjoys working to sales targets and goals, always striving to overachieve. * Good all-round IT skills and previous experience using a CRM system. * Must be team player with 'can do, will do' positive attitude, determination, and confidence. * Resilience and negotiations skills essential. * Ability to prioritise work and adapt positively to changing priorities. * Able to work on own initiative. * Experience in selling electrical accessories or cables would be highly advantageous. * Experience selling into a wholesale/re-distribution market will be highly desirable. * Formal sales qualifications and training will support any application. This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
IT Systems Manager/Administrator holds the primary responsibility for ensuring the smooth operation of the IT infrastructure, guaranteeing that all systems function reliably, securely, and are regularly updated. Reporting to the Director of IT, this role is senior within the IT team, expected to exhibit leadership qualities, proactively troubleshoot issues, effectively communicate with team members, and set exemplary working standards. Establishing strong relationships with all members of the community is essential for maintaining a positive perception of IT services. Effective communication, both verbal and written, is crucial, and the ideal candidate will have a proven track record of excellence in this area. With prior experience as a Senior IT Technician or Network Manager, the IT Systems Manager should be adept at providing second/third line technical support. Key Responsibilities: Oversight of network infrastructure, Servers, workstations, and software management Administration of filtered Internet connectivity and remote connections across sites Management of Wi-Fi provision across various VLANs Administration of Microsoft 365 tenancy Maintenance of telephony systems Coordination with third-party IT service providers Management of backup systems and implementation of disaster contingencies Identification, planning, and costing of future developments and upgrades to the ICT infrastructure within agreed budgets Preparation of annual IT spending budgets within agreed limits Supervision of the creation and implementation of designated IT policies Exploration and integration of emerging AI technologies in an educational setting Job Type: Full-time Pay: £35,000.00-£45,000.00 per year
16/05/2024
Full time
IT Systems Manager/Administrator holds the primary responsibility for ensuring the smooth operation of the IT infrastructure, guaranteeing that all systems function reliably, securely, and are regularly updated. Reporting to the Director of IT, this role is senior within the IT team, expected to exhibit leadership qualities, proactively troubleshoot issues, effectively communicate with team members, and set exemplary working standards. Establishing strong relationships with all members of the community is essential for maintaining a positive perception of IT services. Effective communication, both verbal and written, is crucial, and the ideal candidate will have a proven track record of excellence in this area. With prior experience as a Senior IT Technician or Network Manager, the IT Systems Manager should be adept at providing second/third line technical support. Key Responsibilities: Oversight of network infrastructure, Servers, workstations, and software management Administration of filtered Internet connectivity and remote connections across sites Management of Wi-Fi provision across various VLANs Administration of Microsoft 365 tenancy Maintenance of telephony systems Coordination with third-party IT service providers Management of backup systems and implementation of disaster contingencies Identification, planning, and costing of future developments and upgrades to the ICT infrastructure within agreed budgets Preparation of annual IT spending budgets within agreed limits Supervision of the creation and implementation of designated IT policies Exploration and integration of emerging AI technologies in an educational setting Job Type: Full-time Pay: £35,000.00-£45,000.00 per year
A Scottish SaaS Organisation are looking for a skilled Senior/Software Developer (who's keen to work with or learn Ruby ) to join their established Dev Team, on a fully remote basis in the UK. Opportunity to with a modern tech stack, alongside some really strong Developers in a very rewarding environment. The company are well-established (they've been running for over 10 years) and have been going through a period of growth for the past few years now - they have recently brought in some really high-profile clients and are now recognised as one of the leaders in their field. Their development team currently works fully remote and they are offering this long-term (providing you are based in the UK - however they do have a preference for central Scotland). Currently the Development team is 35 strong, boasting Back End, Front End, Full Stack Developers, DevOps Engineers, Data Engineers and Product Managers - it's a really established environment. The team enjoy working with a really modern tech stack ( Ruby on Rails, React/Redux, NodeJS, Azure, Docker and Kubernetes ). They're also a Scrum team that truly embody best practices from TDD, BDD and DevOps. Although experience with Ruby is pretty handy, they are open to Developers that have worked with other languages (Python, Java, Perl, Elixir, JavaScript etc). As they've got multiple Senior Developers with several years of Ruby experience - so it's a great learning environment to anyone wanting to join. They also have a good training budget for anyone joining to help get you up to speed. Ideally, you'll have; * Experience with Ruby OR years of commercial experience with other programming languages * Database Skills; SQL & NoSQL * Good Linux/Unix skills * Experience with cloud services (Azure, AWS or GCP) Experience with the following is highly desirable; * Docker/Kubernetes * HTML, CSS and JavaScript * Working in a data driven environment Their platform supports research (and is incredibly data focused) - with tangible benefits to healthcare/medicine and very relevant to worldwide events as of late. Working here you will know that all your efforts are making a really positive impact globally. In return the company are offering a competitive salary with good benefits (more than happy to discuss this in detail upfront) - also they offer 100% remote working. If you think you're up to the challenge and enjoy working in a technically demanding, but yet really rewarding environment please apply and/or drop Douglas Paget at Cathcart Technology a message
16/05/2024
Full time
A Scottish SaaS Organisation are looking for a skilled Senior/Software Developer (who's keen to work with or learn Ruby ) to join their established Dev Team, on a fully remote basis in the UK. Opportunity to with a modern tech stack, alongside some really strong Developers in a very rewarding environment. The company are well-established (they've been running for over 10 years) and have been going through a period of growth for the past few years now - they have recently brought in some really high-profile clients and are now recognised as one of the leaders in their field. Their development team currently works fully remote and they are offering this long-term (providing you are based in the UK - however they do have a preference for central Scotland). Currently the Development team is 35 strong, boasting Back End, Front End, Full Stack Developers, DevOps Engineers, Data Engineers and Product Managers - it's a really established environment. The team enjoy working with a really modern tech stack ( Ruby on Rails, React/Redux, NodeJS, Azure, Docker and Kubernetes ). They're also a Scrum team that truly embody best practices from TDD, BDD and DevOps. Although experience with Ruby is pretty handy, they are open to Developers that have worked with other languages (Python, Java, Perl, Elixir, JavaScript etc). As they've got multiple Senior Developers with several years of Ruby experience - so it's a great learning environment to anyone wanting to join. They also have a good training budget for anyone joining to help get you up to speed. Ideally, you'll have; * Experience with Ruby OR years of commercial experience with other programming languages * Database Skills; SQL & NoSQL * Good Linux/Unix skills * Experience with cloud services (Azure, AWS or GCP) Experience with the following is highly desirable; * Docker/Kubernetes * HTML, CSS and JavaScript * Working in a data driven environment Their platform supports research (and is incredibly data focused) - with tangible benefits to healthcare/medicine and very relevant to worldwide events as of late. Working here you will know that all your efforts are making a really positive impact globally. In return the company are offering a competitive salary with good benefits (more than happy to discuss this in detail upfront) - also they offer 100% remote working. If you think you're up to the challenge and enjoy working in a technically demanding, but yet really rewarding environment please apply and/or drop Douglas Paget at Cathcart Technology a message
IAM One Identity Consultant - Fully Remote New full-time, fully remote, freelance opportunity for a highly skilled IAM One Identity Consultant to support a long-term implementation and integration project for one of our key clients. This is an excellent opportunity to work with a dynamic team and make a significant impact on a high-profile project. As an IAM One Identity Consultant, you will be responsible for the implementation, integration, and ongoing support of One Identity solutions. You will work closely with our client to understand their requirements and ensure the successful deployment of the IAM system. Your expertise will be crucial in designing and configuring the system to meet security and compliance standards. Key Responsibilities: Lead the implementation and integration of One Identity solutions for the client. Work with stakeholders to gather requirements and translate them into technical specifications. Design, configure, and deploy One Identity Manager solutions. Ensure the IAM solution meets security, compliance, and business requirements. Provide ongoing support and maintenance of the IAM system. Troubleshoot and resolve issues related to the One Identity platform. Collaborate with cross-functional teams to ensure seamless integration with other systems. Develop and deliver training to end-users and administrators. Maintain up-to-date documentation of the IAM solution. Qualifications: Proven experience with One Identity Manager implementation and integration. Strong understanding of Identity and Access Management (IAM) concepts and best practices. Experience with configuring and managing IAM workflows, policies, and roles. Proficiency in Scripting and automation (PowerShell, SQL, etc.). Familiarity with related technologies such as Active Directory, LDAP, and SSO. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. This is a full-time, fully remote, freelance role with long-term prosperity as the projects are due to last numerous years. If this sounds like an exciting next step, please apply today!
16/05/2024
Project-based
IAM One Identity Consultant - Fully Remote New full-time, fully remote, freelance opportunity for a highly skilled IAM One Identity Consultant to support a long-term implementation and integration project for one of our key clients. This is an excellent opportunity to work with a dynamic team and make a significant impact on a high-profile project. As an IAM One Identity Consultant, you will be responsible for the implementation, integration, and ongoing support of One Identity solutions. You will work closely with our client to understand their requirements and ensure the successful deployment of the IAM system. Your expertise will be crucial in designing and configuring the system to meet security and compliance standards. Key Responsibilities: Lead the implementation and integration of One Identity solutions for the client. Work with stakeholders to gather requirements and translate them into technical specifications. Design, configure, and deploy One Identity Manager solutions. Ensure the IAM solution meets security, compliance, and business requirements. Provide ongoing support and maintenance of the IAM system. Troubleshoot and resolve issues related to the One Identity platform. Collaborate with cross-functional teams to ensure seamless integration with other systems. Develop and deliver training to end-users and administrators. Maintain up-to-date documentation of the IAM solution. Qualifications: Proven experience with One Identity Manager implementation and integration. Strong understanding of Identity and Access Management (IAM) concepts and best practices. Experience with configuring and managing IAM workflows, policies, and roles. Proficiency in Scripting and automation (PowerShell, SQL, etc.). Familiarity with related technologies such as Active Directory, LDAP, and SSO. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. This is a full-time, fully remote, freelance role with long-term prosperity as the projects are due to last numerous years. If this sounds like an exciting next step, please apply today!
Lead Radar Developer/Pricing Analyst - HYBRID/REMOTE We have a fantastic opportunity for an experienced individual to join one of our biggest customers. They are a leading force in their industry sector and are consistently receiving awards for being a top employer who take great care looking after their staff. Lead Radar Developer We have an exciting opportunity for an Lead Pricing Implementation Analyst to join the Pricing team based in Hampshire. The Lead Implementation Analyst role will involve the management and deployment of pricing models and underwriting rules across risk and retail pricing which will be key ensuring the client meets its strategic goals. Main Responsibilities as Lead Radar Developer: Develop, validate, review and promote Radar Live models for Risk and Market Pricing. Integration of models ahead of deployment Responsible for XML changes within model Build and deployment of Percayso quote manipulation rules. Manage Radar defects arising from other areas of business from BAU/Standard/Project changes. Radar version/licence updates Enrichment capstone specification maintenance Provide impact assessments for BAU, Standard &Project changes. Ownership and maintenance of Pricing Product Spec documents Ensuring accuracy of Private Car, Commercial Vehicle, Motorcycle and Household rates and rules on internal systems and third party SWH. Management, development and coaching of more Junior Implementation Analysts. Excellent at creating innovative solutions to problems and constantly striving to improve process. Iteratively creating and improving best practices and standards for the team, and ensuring they are clearly communicated and adopted. Excellent spoken and written communication, with the ability to engage constructively in both technical and non-technical discussions at all levels. Ensure close collaboration and alignment with Product teams to ensure knowledge sharing and understanding of what the product builds are trying to achieve. Deputise for the Pricing implementation manager when necessary. Skills and experience you need as Lead Radar Developer Educated to A-level or equivalent with numerical disciplines studied. Experience in insurance pricing, underwriting or product writing. Experienced user of Radar and Radar Live Proven experience of devising solutions to business problems. Good understanding of messaging structures and transform for various SWHs and how they interact Effective coaching of junior staff and development of pricing skills. Experience of dealing with and influencing colleagues at all levels up to, and including, senior management and directors. Ability to understand complex rating structures and offer solutions for efficient builds Self-motivated, with the drive, energy and ability to work on own initiative. Very strong planning, prioritisation and organisational skills. Delivery of high quality pricing projects from start to end with minimal oversight Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
16/05/2024
Full time
Lead Radar Developer/Pricing Analyst - HYBRID/REMOTE We have a fantastic opportunity for an experienced individual to join one of our biggest customers. They are a leading force in their industry sector and are consistently receiving awards for being a top employer who take great care looking after their staff. Lead Radar Developer We have an exciting opportunity for an Lead Pricing Implementation Analyst to join the Pricing team based in Hampshire. The Lead Implementation Analyst role will involve the management and deployment of pricing models and underwriting rules across risk and retail pricing which will be key ensuring the client meets its strategic goals. Main Responsibilities as Lead Radar Developer: Develop, validate, review and promote Radar Live models for Risk and Market Pricing. Integration of models ahead of deployment Responsible for XML changes within model Build and deployment of Percayso quote manipulation rules. Manage Radar defects arising from other areas of business from BAU/Standard/Project changes. Radar version/licence updates Enrichment capstone specification maintenance Provide impact assessments for BAU, Standard &Project changes. Ownership and maintenance of Pricing Product Spec documents Ensuring accuracy of Private Car, Commercial Vehicle, Motorcycle and Household rates and rules on internal systems and third party SWH. Management, development and coaching of more Junior Implementation Analysts. Excellent at creating innovative solutions to problems and constantly striving to improve process. Iteratively creating and improving best practices and standards for the team, and ensuring they are clearly communicated and adopted. Excellent spoken and written communication, with the ability to engage constructively in both technical and non-technical discussions at all levels. Ensure close collaboration and alignment with Product teams to ensure knowledge sharing and understanding of what the product builds are trying to achieve. Deputise for the Pricing implementation manager when necessary. Skills and experience you need as Lead Radar Developer Educated to A-level or equivalent with numerical disciplines studied. Experience in insurance pricing, underwriting or product writing. Experienced user of Radar and Radar Live Proven experience of devising solutions to business problems. Good understanding of messaging structures and transform for various SWHs and how they interact Effective coaching of junior staff and development of pricing skills. Experience of dealing with and influencing colleagues at all levels up to, and including, senior management and directors. Ability to understand complex rating structures and offer solutions for efficient builds Self-motivated, with the drive, energy and ability to work on own initiative. Very strong planning, prioritisation and organisational skills. Delivery of high quality pricing projects from start to end with minimal oversight Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Power Platform Solution Architect/D365 Architect/Solution Architect/CRM Solution Architect/Solution Architect A Power Platform Solution Architect is responsible for leading the design and implementation of complex Power Platform solutions using Azure Services that integrate with the Umbraco and other 3rd party systems. They will work closely with clients, stakeholders, and development teams to create secure, scalable, and maintainable solutions that meet the client's business needs. The role is responsible for technical review of Features and User Stories ensure their construct and division has a clear separation of concerns in partnership with the Business Analyst. This should lead to a documented solution design that is the best available within budget, thus providing estimates for Features and User Stories. Lead the development taking ownership of all technical aspects of security, code quality, deployment pipelines and process, support the development team creation and estimation of tasks during sprint planning, before ensuring the development team write quality code to agreed standards defined from the Principal Solution Architecture team through code review and the pull review process. These activities are focused on the primary objectives of the team delivery of target velocity for each and every sprint. Responsibilites: Lead the design and implementation of complex Power Platform solutions using Power Platform, including PowerApps, Power Automate and Dynamics 365 CE functioning and Azure Services Work with clients, stakeholders, and development teams to understand business requirements and translate them into technical solutions Assist project managers with the development of project plans and timelines Collaborate with your team to design, develop, and test solutions that are secure, scalable, and maintainable Estimate Features, User Story in Story Points, and tasks in time Review Task planning breakdown and approach to User Stories and advise on implementation per User Story to the development team Assist pre-sales team where necessary with demo and prototypes Design and documented solutions that aligned with enterprise architecture standards within your sector and those provided by the Principle Solution Architects Communicate effectively with customers, stakeholders, and team members to understand and deliver on requirements Lead the development, maintenance, and troubleshooting of Power Platform solution utilizing Azure services such as Azure functions, Logic Apps, Azure Service Bus, Azure DevOps, and other Azure services to integrate and deploy the solution For more info, please reach out
16/05/2024
Full time
Power Platform Solution Architect/D365 Architect/Solution Architect/CRM Solution Architect/Solution Architect A Power Platform Solution Architect is responsible for leading the design and implementation of complex Power Platform solutions using Azure Services that integrate with the Umbraco and other 3rd party systems. They will work closely with clients, stakeholders, and development teams to create secure, scalable, and maintainable solutions that meet the client's business needs. The role is responsible for technical review of Features and User Stories ensure their construct and division has a clear separation of concerns in partnership with the Business Analyst. This should lead to a documented solution design that is the best available within budget, thus providing estimates for Features and User Stories. Lead the development taking ownership of all technical aspects of security, code quality, deployment pipelines and process, support the development team creation and estimation of tasks during sprint planning, before ensuring the development team write quality code to agreed standards defined from the Principal Solution Architecture team through code review and the pull review process. These activities are focused on the primary objectives of the team delivery of target velocity for each and every sprint. Responsibilites: Lead the design and implementation of complex Power Platform solutions using Power Platform, including PowerApps, Power Automate and Dynamics 365 CE functioning and Azure Services Work with clients, stakeholders, and development teams to understand business requirements and translate them into technical solutions Assist project managers with the development of project plans and timelines Collaborate with your team to design, develop, and test solutions that are secure, scalable, and maintainable Estimate Features, User Story in Story Points, and tasks in time Review Task planning breakdown and approach to User Stories and advise on implementation per User Story to the development team Assist pre-sales team where necessary with demo and prototypes Design and documented solutions that aligned with enterprise architecture standards within your sector and those provided by the Principle Solution Architects Communicate effectively with customers, stakeholders, and team members to understand and deliver on requirements Lead the development, maintenance, and troubleshooting of Power Platform solution utilizing Azure services such as Azure functions, Logic Apps, Azure Service Bus, Azure DevOps, and other Azure services to integrate and deploy the solution For more info, please reach out
Contract Role, Hybrid Working, Sustainability Consultant, Sustainable Supply Chains, Sustainability Manager, Reporting, Sustainability Framework/Strategies, Biodiversity, Human Rights, TCFD, Sustainable Future, Reporting, Delivery of Sustainability Framework, NetZero Transition, Project Management, Power BI Analytics My leading client is looking a Sustainability Consultant who can assist with the delivery of a Sustainability Framework by assessing, analysing, developing, implementing, monitoring, and measuring a programme of initiatives - to develop a Net Zero Transition Plan. The span of the role will cover everything from carbon, biodiversity, human rights, social value, water, waste and other priority workstreams. You will be tasked with reviewing and analyse sustainability technologies and solutions. Conduct detailed feasibility studies and make practical recommendations for adoption and operation. Support and coordinate the sustainability team's programme of activities. Develop project plans, feasibility and technical analyses, and financial business cases for operational implementation. Develop KPIs and performance management reports in line with our sustainability strategy. Collaborate with Group and Divisional functions to monitor and measure the impact of initiatives. Key Skills Passion for everything related to sustainability - Uk and Global viewpoints Background construction/sustainable supply chains. Power BI Analystics Development of corporate sustainability strategies across a broad range of issues including biodiversity, waste, social mobility, human rights, greenhouse gas reporting and transition plan creation and evaluation. Numerate with strong analytical skills, and able to produce high quality reports and materials autonomously. Experience of TCFD reporting. Project Management Challenging Conventional Practise If this sounds of interest, please send me your CV ASAP
16/05/2024
Project-based
Contract Role, Hybrid Working, Sustainability Consultant, Sustainable Supply Chains, Sustainability Manager, Reporting, Sustainability Framework/Strategies, Biodiversity, Human Rights, TCFD, Sustainable Future, Reporting, Delivery of Sustainability Framework, NetZero Transition, Project Management, Power BI Analytics My leading client is looking a Sustainability Consultant who can assist with the delivery of a Sustainability Framework by assessing, analysing, developing, implementing, monitoring, and measuring a programme of initiatives - to develop a Net Zero Transition Plan. The span of the role will cover everything from carbon, biodiversity, human rights, social value, water, waste and other priority workstreams. You will be tasked with reviewing and analyse sustainability technologies and solutions. Conduct detailed feasibility studies and make practical recommendations for adoption and operation. Support and coordinate the sustainability team's programme of activities. Develop project plans, feasibility and technical analyses, and financial business cases for operational implementation. Develop KPIs and performance management reports in line with our sustainability strategy. Collaborate with Group and Divisional functions to monitor and measure the impact of initiatives. Key Skills Passion for everything related to sustainability - Uk and Global viewpoints Background construction/sustainable supply chains. Power BI Analystics Development of corporate sustainability strategies across a broad range of issues including biodiversity, waste, social mobility, human rights, greenhouse gas reporting and transition plan creation and evaluation. Numerate with strong analytical skills, and able to produce high quality reports and materials autonomously. Experience of TCFD reporting. Project Management Challenging Conventional Practise If this sounds of interest, please send me your CV ASAP
Spectrum IT Recruitment (South) Ltd
Southampton, Hampshire
Infrastructure Manager Excellent opportunity for an Infrastructure Manager to join an excellent clients established team. The successful candidate will responsible for managing all technical aspects of our clients infrastructure estate; including co-lo and AWS (EC2, RDS and Kubernetes). The Infrastructure and Manager will also take responsibility for information security management. To be successful in this role, you will be experienced working with open-source technologies and will need to be experienced in managing data centres, along with cloud (preferable AWS). The successful Infrastructure Manager should be comfortable working in a fast paced environment managing all infrastructure for a system with 100s of thousands of end users. The role will remain very much hands on and would suit someone with 1-2 years od management experience or someone who is looking to take a step up into a management role. This role will have 2 direct reports. This is a fully remote position but you may be required to attend the odd company meeting in the Hampshire area. Skills required: Minimum of 5 years Infrastructure/DevOps experience within a software product organisation Experience managing risk to data assets Experience using configuration management systems - puppet Strong understanding and experience of maintaining Linux (RHEL) operating system Demonstrable commitment to learning and professional development Results orientated with excellent communication and interpersonal skills. Good understanding of TCP, HTTP, Networking and security appliances Key responsibilities: Oversee maintenance and technical operations of compute environments ensuring availability, integrity and confidentiality of data assets and services Line management of infrastructure/DevOps engineers Experiment with new technology with a view to continually improving service delivery Take ownership and improve upon risk management processes If you feel you have the skills and experience for this opportunity, please contact Oliver Wilson or email (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Infrastructure Manager Excellent opportunity for an Infrastructure Manager to join an excellent clients established team. The successful candidate will responsible for managing all technical aspects of our clients infrastructure estate; including co-lo and AWS (EC2, RDS and Kubernetes). The Infrastructure and Manager will also take responsibility for information security management. To be successful in this role, you will be experienced working with open-source technologies and will need to be experienced in managing data centres, along with cloud (preferable AWS). The successful Infrastructure Manager should be comfortable working in a fast paced environment managing all infrastructure for a system with 100s of thousands of end users. The role will remain very much hands on and would suit someone with 1-2 years od management experience or someone who is looking to take a step up into a management role. This role will have 2 direct reports. This is a fully remote position but you may be required to attend the odd company meeting in the Hampshire area. Skills required: Minimum of 5 years Infrastructure/DevOps experience within a software product organisation Experience managing risk to data assets Experience using configuration management systems - puppet Strong understanding and experience of maintaining Linux (RHEL) operating system Demonstrable commitment to learning and professional development Results orientated with excellent communication and interpersonal skills. Good understanding of TCP, HTTP, Networking and security appliances Key responsibilities: Oversee maintenance and technical operations of compute environments ensuring availability, integrity and confidentiality of data assets and services Line management of infrastructure/DevOps engineers Experiment with new technology with a view to continually improving service delivery Take ownership and improve upon risk management processes If you feel you have the skills and experience for this opportunity, please contact Oliver Wilson or email (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Platform Engineer vacancy requiring profound .NET knowledge for our Zurich based client in the financial sector . Your tasks: Designing, developing, and maintaining high-performance, scalable, and reliable .NET-based platforms Modernizing, engineering, and maintaining of all platform components Implementing processes for fully automated operation of application platforms Supporting the leadership in driving the platform towards the committed objectives Optimizing platform performance through code optimization, caching strategies, and other techniques Collaborating with software engineers, architects, and product managers to understand requirements and translate them into technical solutions Your experience/knowledge: Demonstrated experience of working with .NET platforms Proficiency in DevOps processes and automation using tools such as Octopus, Jenkins, and Ansible Solid experience of working in modern yet secure environments Familiarity with cloud technologies, particularly Kubernetes and Azure Experience of working as ITSO/AR Language skills: English - fluent verbally and written Your soft skills: Excellent problem-solving and debugging skills Strong communication and collaboration abilities Location: Zurich, Switzerland Sector: Financial Start: ASAP Duration: 12MM+ Ref .Nr.: BH21664 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
16/05/2024
Project-based
Platform Engineer vacancy requiring profound .NET knowledge for our Zurich based client in the financial sector . Your tasks: Designing, developing, and maintaining high-performance, scalable, and reliable .NET-based platforms Modernizing, engineering, and maintaining of all platform components Implementing processes for fully automated operation of application platforms Supporting the leadership in driving the platform towards the committed objectives Optimizing platform performance through code optimization, caching strategies, and other techniques Collaborating with software engineers, architects, and product managers to understand requirements and translate them into technical solutions Your experience/knowledge: Demonstrated experience of working with .NET platforms Proficiency in DevOps processes and automation using tools such as Octopus, Jenkins, and Ansible Solid experience of working in modern yet secure environments Familiarity with cloud technologies, particularly Kubernetes and Azure Experience of working as ITSO/AR Language skills: English - fluent verbally and written Your soft skills: Excellent problem-solving and debugging skills Strong communication and collaboration abilities Location: Zurich, Switzerland Sector: Financial Start: ASAP Duration: 12MM+ Ref .Nr.: BH21664 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
An opportunity has arisen for a Cost Engineer/Estimator with NEC 3 experience to join the team managing change and the supporting documents and processes reporting to the Change Manager. Summary of key duties & responsibilities Support daily CEMAR co-ordination Support production and maintenance of Compensation Event (CE), Early Warnings (EW), General Communications (GC), Contractor Instructions (CI) and Variation Orders (VO) Ensure stakeholder actions are carried out within the required timescales Secretary for weekly change meetings Track and follow all Compensation Event actions and facilitate the QS, estimators and planners in production of the CE quotations. Maintain and update the CE register and other such reports Experience Cost Management Estimating Experience of on NEC 3 contracts Skills & Attributes Strong verbal and written communication skills Good IT literacy Experience of Change Management desirable Understanding and use of CEMAR desirable Large construction site experience desirable Experience of Asite would be desirable Qualifications From a technical background Please visit our website to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy
16/05/2024
Project-based
An opportunity has arisen for a Cost Engineer/Estimator with NEC 3 experience to join the team managing change and the supporting documents and processes reporting to the Change Manager. Summary of key duties & responsibilities Support daily CEMAR co-ordination Support production and maintenance of Compensation Event (CE), Early Warnings (EW), General Communications (GC), Contractor Instructions (CI) and Variation Orders (VO) Ensure stakeholder actions are carried out within the required timescales Secretary for weekly change meetings Track and follow all Compensation Event actions and facilitate the QS, estimators and planners in production of the CE quotations. Maintain and update the CE register and other such reports Experience Cost Management Estimating Experience of on NEC 3 contracts Skills & Attributes Strong verbal and written communication skills Good IT literacy Experience of Change Management desirable Understanding and use of CEMAR desirable Large construction site experience desirable Experience of Asite would be desirable Qualifications From a technical background Please visit our website to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy
Title: Cyber Security Team Lead Location: Leeds - Hybrid Salary: Up to £80,000 Reports: 3 direct experienced reports and a graduate Requirements: Azure Security experience - Designing and implementing solutions Our client is currently seeking a Cyber Security Team Lead to join their security function in a newly created role. As a Cyber Security Team Leader, you will play a vital role in maintaining the integrity and availability of our clients' data, while providing leadership and support to the Cyber Security Team. Purpose of the Role The primary responsibility of the Cyber Security Team Lead is to provide leadership in maintaining the integrity and availability of our client's data and serve as the interface for cyber security throughout the IT Department. You will be responsible for ensuring a secure infrastructure for the company's data and customers by utilising your leadership skills, analytical capabilities, and advanced knowledge in cyber security. Key Responsibilities Responsible for the day-to-day management of the Cyber Security Team, including defining and managing rotas, proactive quality review of team activities, and adherence to processes and procedures. Confidently deputise for the Cyber Security Manager when required. Create and manage the Security cloud migration process, identifying and resolving gaps through experience. Actively manage complaints and escalations, proactively identifying and resolving issues before they become complaints/escalations. Develop, manage, and maintain the security of the firm's IT services, including patching, resolving vulnerabilities, and system hardening. Create and update security support documentation, including processes and procedures. Collaborate with the IT Department in implementing and maintaining security measures across the infrastructure. Act as the escalation point for security incidents, ensuring prompt incident management and response. Manage forensic investigations and reporting, engaging third-party specialists when required.s. Key Requirements Proven track record in leading a technical security team. Demonstrated experience in planning, developing, and implementing Azure security technologies. Familiarity with security technologies such as SIEM, Firewalls, intrusion detection/prevention systems, antivirus software, authentication systems, and log management. Strong knowledge of security approaches, including risk analysis, attack vectors, cryptography, and cyber security incident response best practices. If the above role sounds like the right step in your career then please get in touch for some more information.
16/05/2024
Full time
Title: Cyber Security Team Lead Location: Leeds - Hybrid Salary: Up to £80,000 Reports: 3 direct experienced reports and a graduate Requirements: Azure Security experience - Designing and implementing solutions Our client is currently seeking a Cyber Security Team Lead to join their security function in a newly created role. As a Cyber Security Team Leader, you will play a vital role in maintaining the integrity and availability of our clients' data, while providing leadership and support to the Cyber Security Team. Purpose of the Role The primary responsibility of the Cyber Security Team Lead is to provide leadership in maintaining the integrity and availability of our client's data and serve as the interface for cyber security throughout the IT Department. You will be responsible for ensuring a secure infrastructure for the company's data and customers by utilising your leadership skills, analytical capabilities, and advanced knowledge in cyber security. Key Responsibilities Responsible for the day-to-day management of the Cyber Security Team, including defining and managing rotas, proactive quality review of team activities, and adherence to processes and procedures. Confidently deputise for the Cyber Security Manager when required. Create and manage the Security cloud migration process, identifying and resolving gaps through experience. Actively manage complaints and escalations, proactively identifying and resolving issues before they become complaints/escalations. Develop, manage, and maintain the security of the firm's IT services, including patching, resolving vulnerabilities, and system hardening. Create and update security support documentation, including processes and procedures. Collaborate with the IT Department in implementing and maintaining security measures across the infrastructure. Act as the escalation point for security incidents, ensuring prompt incident management and response. Manage forensic investigations and reporting, engaging third-party specialists when required.s. Key Requirements Proven track record in leading a technical security team. Demonstrated experience in planning, developing, and implementing Azure security technologies. Familiarity with security technologies such as SIEM, Firewalls, intrusion detection/prevention systems, antivirus software, authentication systems, and log management. Strong knowledge of security approaches, including risk analysis, attack vectors, cryptography, and cyber security incident response best practices. If the above role sounds like the right step in your career then please get in touch for some more information.
The Armament supervisor is responsible to the Armament lead and should be an experienced and skilled technician undertaking a range of detailed maintenance activities on aircraft equipment and/or aircraft components. The post holder should have an excellent understanding of the construct of the approved Technical Information set and is competent to supervise personnel who are working on maintenance instructions and in accordance with the organisation's Regulatory Framework and should be able to demonstrate a distinct ability to analyse and diagnose faults to equipment & assemblies, follow diagnostic procedures and work effectively within a team providing guidance to less experienced team members in a diverse and dynamic operational environment. Responsible for maintaining airworthiness through appropriate task delegation and authorisation on an aircraft or aircraft component. Responsible for meeting agreed delivery targets at a tactical level. Demonstrates people management and leadership skills Demonstrates awareness of broader external dependencies and identifies areas for continuous improvement. In addition the Post Holder shall hold certain privileges delegated from the Maintenance Manager. RequirementsCore Activities: Undertake detailed maintenance, inspection and supervision activities of aircraft components. Assuring work carried out has been completed in accordance with the SOW/Work package using the relevant approved technical information. Resolving faults and maintenance issues, including an awareness of configuration management. Undertake and complete tasked maintenance & diagnostic activities on weapons systems/components which will include, as appropriate, component removals, inspections, repairs, modifications, fault rectifications, replacements and/or functional/system test. Will be responsible for the operational output of each Component MRO Workshop under their control in line with agreed customer requirements. Post holder will also have responsibilities for the cost and schedule adherence of the component maintenance activities. Supervise team to ensure that maintenance is undertaken to schedule and highlight any issues, escalate as required. Report on any impact to the wider programme. Responsible for meeting agreed delivery targets in the short to medium term through the supervision of others. Progress reporting against delivery targets to management. Undertake support tasks within the component maintenance facility which are required to maintain compliance with the MOE and AMC procedures (eg oversight checks, control of tooling/test equipment etc.) Undertake fault evaluation and raise ad hoc work cards and for found faults' during maintenance. Ability to scope and carry out independent and vital inspections. Maintain personal & teams task authorisation for working on components in accordance with AMC requirements. Required to provide support and guidance, including allocation of tasks to appropriately authorised maintenance technicians. Provide effective leadership and supervision to team members under your direct supervision. Key Activities: Performance indicators - Ensure the effective management of Part 145 activities by setting delivery targets, monitoring progress and developing performance improvement programmes. Prioritises activities within/across teams to maximise efficiency. Represents the Maintenance Manager at management reviews, where necessary. Responsible for the assessment of escalated issues for any impact on Continuing Airworthiness and generating effective resolution, or sponsoring escalation to management, as appropriate. Completion of activities - Ensure all Part 145 activities are appropriately documented and airworthiness records are maintained on relevant systems (IT/paper based). Ensure all Part 145 activities are performed by suitably qualified, experienced and authorised personnel. Ensure the integration of Part 145 activity within the business, including the engagement of key stakeholders at all stages of the process. Provide support and guidance to the team(s). Procedure/standards - Manage the Part 145 team(s) compliance with the Part 145 Exposition, its associated procedures and standards, and any other Company procedures and standards, as applicable. Identify, propose and implement change as required, whilst ensuring compliance. Safety Management System - Promote the application of Human Factors, Error Management, Risk Management and Safety Assurance within the Part 145 team(s), together with the proactive analysis, mitigation and management of Hazards. Management System Assurance - Ensure Part 145 team(s) activities are compliant with the AM&S Governance and Assurance framework. Ensure Process Confirmations and independent assurance audits are supported by Part 145 personnel and integrated within/across teams. Manage the response to audit findings in a timely and appropriate manner and provide information into the relevant reviews. Generate and implement effective improvements within/across teams to overcome any non-compliance and monitor effectiveness. Statutory/Regulatory & Legislative requirements - Able to demonstrate a good understanding and application of the relevant Continuing Airworthiness Regulatory framework, and ensure any Regulatory-driven changes are implemented within the Part 145 team(s) activities. Ensure compliance with all other requirements, eg ITAR, EaPW, ISO, etc. Contractual Requirements - Ensure compliance with all applicable contractual requirements, eg through support to contract reviews, and ensure any changes are implemented into the Part 145 activities, as appropriate. Requirements: Completion of an Engineering Apprenticeship, ideally in Aeronautical Engineering or Military equivalent apprenticeship/qualifications. Academic qualification for this role is a minimum of City & Guilds 2675 or 2661 in Aeronautical Engineering and Maintenance or equivalent. Experienced and competent leader at this level. Typically 2+ years' experience including type, classed as fully competent with all required 'Authorities' in place. Demonstrating breadth of experience, currency & recency via a Log Book (electronic or paper) capturing skills, knowledge and authorities for working on Aircraft type or in bays. Practical experience and expertise in the application of aviation safety standards and safe operating practices. A comprehensive knowledge of the Acceptable Means of Compliance. Management training. Leadership- Foundation. Human Factors- Standard Course Specification. E&PW Awareness- Standard Course Specification. ITAR Awareness- Standard Course Specification. Benefits Competitive Basic Salary 25 Days Annual Leave Annual Bonus On site Parking Pension Scheme Life Assurance
16/05/2024
Full time
The Armament supervisor is responsible to the Armament lead and should be an experienced and skilled technician undertaking a range of detailed maintenance activities on aircraft equipment and/or aircraft components. The post holder should have an excellent understanding of the construct of the approved Technical Information set and is competent to supervise personnel who are working on maintenance instructions and in accordance with the organisation's Regulatory Framework and should be able to demonstrate a distinct ability to analyse and diagnose faults to equipment & assemblies, follow diagnostic procedures and work effectively within a team providing guidance to less experienced team members in a diverse and dynamic operational environment. Responsible for maintaining airworthiness through appropriate task delegation and authorisation on an aircraft or aircraft component. Responsible for meeting agreed delivery targets at a tactical level. Demonstrates people management and leadership skills Demonstrates awareness of broader external dependencies and identifies areas for continuous improvement. In addition the Post Holder shall hold certain privileges delegated from the Maintenance Manager. RequirementsCore Activities: Undertake detailed maintenance, inspection and supervision activities of aircraft components. Assuring work carried out has been completed in accordance with the SOW/Work package using the relevant approved technical information. Resolving faults and maintenance issues, including an awareness of configuration management. Undertake and complete tasked maintenance & diagnostic activities on weapons systems/components which will include, as appropriate, component removals, inspections, repairs, modifications, fault rectifications, replacements and/or functional/system test. Will be responsible for the operational output of each Component MRO Workshop under their control in line with agreed customer requirements. Post holder will also have responsibilities for the cost and schedule adherence of the component maintenance activities. Supervise team to ensure that maintenance is undertaken to schedule and highlight any issues, escalate as required. Report on any impact to the wider programme. Responsible for meeting agreed delivery targets in the short to medium term through the supervision of others. Progress reporting against delivery targets to management. Undertake support tasks within the component maintenance facility which are required to maintain compliance with the MOE and AMC procedures (eg oversight checks, control of tooling/test equipment etc.) Undertake fault evaluation and raise ad hoc work cards and for found faults' during maintenance. Ability to scope and carry out independent and vital inspections. Maintain personal & teams task authorisation for working on components in accordance with AMC requirements. Required to provide support and guidance, including allocation of tasks to appropriately authorised maintenance technicians. Provide effective leadership and supervision to team members under your direct supervision. Key Activities: Performance indicators - Ensure the effective management of Part 145 activities by setting delivery targets, monitoring progress and developing performance improvement programmes. Prioritises activities within/across teams to maximise efficiency. Represents the Maintenance Manager at management reviews, where necessary. Responsible for the assessment of escalated issues for any impact on Continuing Airworthiness and generating effective resolution, or sponsoring escalation to management, as appropriate. Completion of activities - Ensure all Part 145 activities are appropriately documented and airworthiness records are maintained on relevant systems (IT/paper based). Ensure all Part 145 activities are performed by suitably qualified, experienced and authorised personnel. Ensure the integration of Part 145 activity within the business, including the engagement of key stakeholders at all stages of the process. Provide support and guidance to the team(s). Procedure/standards - Manage the Part 145 team(s) compliance with the Part 145 Exposition, its associated procedures and standards, and any other Company procedures and standards, as applicable. Identify, propose and implement change as required, whilst ensuring compliance. Safety Management System - Promote the application of Human Factors, Error Management, Risk Management and Safety Assurance within the Part 145 team(s), together with the proactive analysis, mitigation and management of Hazards. Management System Assurance - Ensure Part 145 team(s) activities are compliant with the AM&S Governance and Assurance framework. Ensure Process Confirmations and independent assurance audits are supported by Part 145 personnel and integrated within/across teams. Manage the response to audit findings in a timely and appropriate manner and provide information into the relevant reviews. Generate and implement effective improvements within/across teams to overcome any non-compliance and monitor effectiveness. Statutory/Regulatory & Legislative requirements - Able to demonstrate a good understanding and application of the relevant Continuing Airworthiness Regulatory framework, and ensure any Regulatory-driven changes are implemented within the Part 145 team(s) activities. Ensure compliance with all other requirements, eg ITAR, EaPW, ISO, etc. Contractual Requirements - Ensure compliance with all applicable contractual requirements, eg through support to contract reviews, and ensure any changes are implemented into the Part 145 activities, as appropriate. Requirements: Completion of an Engineering Apprenticeship, ideally in Aeronautical Engineering or Military equivalent apprenticeship/qualifications. Academic qualification for this role is a minimum of City & Guilds 2675 or 2661 in Aeronautical Engineering and Maintenance or equivalent. Experienced and competent leader at this level. Typically 2+ years' experience including type, classed as fully competent with all required 'Authorities' in place. Demonstrating breadth of experience, currency & recency via a Log Book (electronic or paper) capturing skills, knowledge and authorities for working on Aircraft type or in bays. Practical experience and expertise in the application of aviation safety standards and safe operating practices. A comprehensive knowledge of the Acceptable Means of Compliance. Management training. Leadership- Foundation. Human Factors- Standard Course Specification. E&PW Awareness- Standard Course Specification. ITAR Awareness- Standard Course Specification. Benefits Competitive Basic Salary 25 Days Annual Leave Annual Bonus On site Parking Pension Scheme Life Assurance
About Us We are the International Division of our client, quoted on the LSE. Our client provides innovative and high-quality engineered components for the fenestration industry. The Division operates in Europe, Africa, Asia, Australia and Latin America. It is headquartered in Bologna and besides in Italy, it has manufacturing operations in the UK, China and Australia, along with sales and distribution units with light assembly facilities in Argentina, France, Greece, India, Spain, Turkey, Brasil, Germany and the United Arab Emirates. Our client's products are sold into residential and commercial applications all over the world under the Schlegel brand for sealing solutions to aluminium, PVCu and timber applications, the Giesse brand for hardware systems in aluminium doors and windows and the Reguitti brand for doors and windows handles. What You'll Do For our plant located in Henlow, we are looking for a Maintenance Engineer to join our team. Your main tasks & responsibilities Maintain and service all production machinery, using a multi-skilled approach, in accordance with manufacturers OEM'S Provide frontline engineering support Assist the Engineering Supervisor in minimising machine down time by proposing and introducing improved maintenance programmes and continuous improvement ideas Execute DPM/PPM systems Carry out property/facility maintenance duties as required Carry out routine statutory checks as required Complete a breakdown/fault log on a daily basis Liaise with the cell leaders on a daily basis providing engineering support Liaise with contracted service providers when on site, sign on/off in line with the companies site visitor/"permit to work" procedures Ensure TDI Monitoring system is operating correctly at all times Monitor engineering stock usage, order spares as required to provide continuous production support Participate in continuous improvement programmes Complete additional skills training as required by the company To provide out of hours "call-out" service Carry out such other duties as the management team may reasonably require To adhere to all Health, Safety and Environmental procedures To report any unsafe acts or Health, Safety and Environmental incidents Key Contacts Engineering Manager Engineering Supervisor Plant Manager Production Manager Shift Supervisors Key Outputs Contribute to smooth operation of production plant and site facilities. Key Skills Ideally Electrically Biased Multi Skilled Apprenticeship and NVQ level 3 Electrical 18th Edition qualification desirable Technically competent Knowledge of electrical/mechanical DPM/PPM procedures an advantage Knowledge of hydraulic and pneumatic systems an advantage Conversant with electrical/PLC control systems desirable Conversant with H&S rules, regulations and best practices (LOTO) Ability to prioritise workload and concisely record information Basic IT Knowledge Be able to work independently and part of a team "Hands on" and "can do" approach Additional Information Competitive Salary Immediate start
16/05/2024
Full time
About Us We are the International Division of our client, quoted on the LSE. Our client provides innovative and high-quality engineered components for the fenestration industry. The Division operates in Europe, Africa, Asia, Australia and Latin America. It is headquartered in Bologna and besides in Italy, it has manufacturing operations in the UK, China and Australia, along with sales and distribution units with light assembly facilities in Argentina, France, Greece, India, Spain, Turkey, Brasil, Germany and the United Arab Emirates. Our client's products are sold into residential and commercial applications all over the world under the Schlegel brand for sealing solutions to aluminium, PVCu and timber applications, the Giesse brand for hardware systems in aluminium doors and windows and the Reguitti brand for doors and windows handles. What You'll Do For our plant located in Henlow, we are looking for a Maintenance Engineer to join our team. Your main tasks & responsibilities Maintain and service all production machinery, using a multi-skilled approach, in accordance with manufacturers OEM'S Provide frontline engineering support Assist the Engineering Supervisor in minimising machine down time by proposing and introducing improved maintenance programmes and continuous improvement ideas Execute DPM/PPM systems Carry out property/facility maintenance duties as required Carry out routine statutory checks as required Complete a breakdown/fault log on a daily basis Liaise with the cell leaders on a daily basis providing engineering support Liaise with contracted service providers when on site, sign on/off in line with the companies site visitor/"permit to work" procedures Ensure TDI Monitoring system is operating correctly at all times Monitor engineering stock usage, order spares as required to provide continuous production support Participate in continuous improvement programmes Complete additional skills training as required by the company To provide out of hours "call-out" service Carry out such other duties as the management team may reasonably require To adhere to all Health, Safety and Environmental procedures To report any unsafe acts or Health, Safety and Environmental incidents Key Contacts Engineering Manager Engineering Supervisor Plant Manager Production Manager Shift Supervisors Key Outputs Contribute to smooth operation of production plant and site facilities. Key Skills Ideally Electrically Biased Multi Skilled Apprenticeship and NVQ level 3 Electrical 18th Edition qualification desirable Technically competent Knowledge of electrical/mechanical DPM/PPM procedures an advantage Knowledge of hydraulic and pneumatic systems an advantage Conversant with electrical/PLC control systems desirable Conversant with H&S rules, regulations and best practices (LOTO) Ability to prioritise workload and concisely record information Basic IT Knowledge Be able to work independently and part of a team "Hands on" and "can do" approach Additional Information Competitive Salary Immediate start
Platform Engineer vacancy requiring profound API and Streaming platforms knowledge for our Zurich based client in the financial sector . Your tasks: Designing, developing, and maintaining high-performance APIs and streaming solutions to support our platform's functionality and scalability requirements Collaborating with product managers, software engineers, and other stakeholders to define API specifications, integration requirements, and streaming protocols Implementing best practices for API design, including versioning, authentication, authorization, and documentation to ensure developer-friendly interfaces Architecting and optimizing microservices-based systems to enable efficient data streaming, Real Time processing, and event-driven architectures Troubleshooting and debugging complex issues related to API integrations, data streaming, and platform performance, and implementing effective solutions Your experience/knowledge: Proficiency in programming languages such as Java, Python, or Go, and experience with API frameworks Experience with streaming technologies like Kafka, Apigee, Apache Flink, or Spark Streaming, and Real Time data processing frameworks Strong understanding of microservices architecture, containerization and cloud computing platforms Solid understanding of API security best practices, OAuth, JWT, and API gateway technologies Language skills: English - fluent in written and spoken Your soft skills: Excellent problem-solving skills, attention to detail, and ability to thrive in a fast-paced, collaborative environment Effective communication skills and ability to articulate technical concepts to non-technical stakeholders Location: Zurich, Switzerland Sector: Financial Start: ASAP Duration: 12MM+ Ref .Nr.: BH21638 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
16/05/2024
Project-based
Platform Engineer vacancy requiring profound API and Streaming platforms knowledge for our Zurich based client in the financial sector . Your tasks: Designing, developing, and maintaining high-performance APIs and streaming solutions to support our platform's functionality and scalability requirements Collaborating with product managers, software engineers, and other stakeholders to define API specifications, integration requirements, and streaming protocols Implementing best practices for API design, including versioning, authentication, authorization, and documentation to ensure developer-friendly interfaces Architecting and optimizing microservices-based systems to enable efficient data streaming, Real Time processing, and event-driven architectures Troubleshooting and debugging complex issues related to API integrations, data streaming, and platform performance, and implementing effective solutions Your experience/knowledge: Proficiency in programming languages such as Java, Python, or Go, and experience with API frameworks Experience with streaming technologies like Kafka, Apigee, Apache Flink, or Spark Streaming, and Real Time data processing frameworks Strong understanding of microservices architecture, containerization and cloud computing platforms Solid understanding of API security best practices, OAuth, JWT, and API gateway technologies Language skills: English - fluent in written and spoken Your soft skills: Excellent problem-solving skills, attention to detail, and ability to thrive in a fast-paced, collaborative environment Effective communication skills and ability to articulate technical concepts to non-technical stakeholders Location: Zurich, Switzerland Sector: Financial Start: ASAP Duration: 12MM+ Ref .Nr.: BH21638 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
Global Data Quality & Data Management Specialist Preferred start date: end of May/early June End date/period: 4 months + option to extend Hybrid working - 2/3 days in Eindhoven per week Our client enables a smarter, safer and more sustainable world through innovation. As the world leader in secure connectivity solutions for Embedded applications, our client is pushing boundaries in the automotive, industrial & IoT, mobile, and communication infrastructure markets. Built on more than 60 years of combined experience and expertise, the company has approximately 34,500 employees in more than 30 countries and posted revenue of $13.29 billion in 2023. Our client has initiated its digital transformation in 2021, with a strategic investment in modernizing its digital infrastructure. One of the key pillars of its Digital Transformation is Enterprise Data, which resulted mid-2023 in the set-up of a Central Data Office, headed by a CDO. This newly formed team aims at maximizing the power of data, analytics, AI and ML, to enable making informed decisions, to improve our customers and employee experience, operational efficiency as well of growth. The Central Data Office team is structured around key areas of capabilities, such as Data Analytics Portfolio, Data Platforms, Data Architecture, Data Literacy and Data Governance. We are looking for a Global Data Quality Specialist, to complement their Data Governance team. The Data Quality Specialist will be ensuring adherence to our client's enterprise data governance framework for data practices, policies, standards and data quality improvement, both at a technical and functional level. Your key responsibilities : . Engage with internal stakeholders of our data domains, supporting implementation of the overall enterprise data quality roadmap . Help establish the roles and responsibilities as well as principles related to Data Quality in our data domains, ensuring accountability for the development of data stewardship and data assets of our client . Facilitate the development and implementation of high Data Quality standards to ensure reliability, consistency, and completeness, in close collaboration with Data Governance: definition of business rules, use of corporate tools, development of data quality dashboards, adoption of policies and best practices, applied at raw data (including data profiling) as well as data products . Help implement detailed data quality knowledge to key stakeholders including data stewards, owners and sometimes even Project Owners at a higher level. Securing consistency and effectiveness by using workflow, processes (issues management: identification and resolution, escalation process), life cycle management . Help establish data quality metrics, monitor frequently, ensure adoption to quality requirements, coordinate improvement plans Your team: You will report to the Data Governance, Literacy & Change management Manager. Together, you will make critical contribution to the implementation of the Data Strategy and Digital Transformation journey at our client. The team offers high level of energy and passion, open collaboration environment and opportunities to learn from each other for personal growth. Your profile: * Have Master degree in Data management/Analytics, Information Technology, Mathematics, Statistics or related field, and 5-10 years of experience in the industry or a service company in close relation with Data Quality and Data Management in a Data Mesh environment * Strong understanding of data governance & data management practices, with demonstrated experience in implementing Data Quality in federated data domains * Knowledge and understanding of data and technological landscape (DTAP) of transactional systems, data management, processes and data analytics consumption * Knowledge of data quality related frameworks, best practices, privacy, regulatory requirements (such as SOX or GDPR) and emerging technologies such as AI/ML and Generative AI * Strong communication skills used to drive change & guide data (quality) stewardship * Demonstrate interpersonal capacities to collaborate and relate openly with diverse groups of international stakeholders across organizations * With strong attention to detail and accuracy, you are reliable, accountable, a curious and persistent team player, proactive, structured, with drive and autonomy. Your hands-on mentality help you achieve results together with your project team * Have a strong drive to work out loud while gaining control and governing of your data landscape * Be able to seamlessly explain various Data Quality Dimensions and provide easy examples to get stakeholders to adopt and make swift steps forward in consistent scorecard * At least 1 year of experience with Informatica IDQ and/or CDQ in an enterprise environment * Experience with Enterprise Data Governance Solutions such as Informatica Cloud Data Governance & Catalog, Axon, Collibra, Alation or others * Agile/SCRUM Project management (including Jira tool) would be a plus * Experience within the Semiconductor industry as a nice-to-have
16/05/2024
Project-based
Global Data Quality & Data Management Specialist Preferred start date: end of May/early June End date/period: 4 months + option to extend Hybrid working - 2/3 days in Eindhoven per week Our client enables a smarter, safer and more sustainable world through innovation. As the world leader in secure connectivity solutions for Embedded applications, our client is pushing boundaries in the automotive, industrial & IoT, mobile, and communication infrastructure markets. Built on more than 60 years of combined experience and expertise, the company has approximately 34,500 employees in more than 30 countries and posted revenue of $13.29 billion in 2023. Our client has initiated its digital transformation in 2021, with a strategic investment in modernizing its digital infrastructure. One of the key pillars of its Digital Transformation is Enterprise Data, which resulted mid-2023 in the set-up of a Central Data Office, headed by a CDO. This newly formed team aims at maximizing the power of data, analytics, AI and ML, to enable making informed decisions, to improve our customers and employee experience, operational efficiency as well of growth. The Central Data Office team is structured around key areas of capabilities, such as Data Analytics Portfolio, Data Platforms, Data Architecture, Data Literacy and Data Governance. We are looking for a Global Data Quality Specialist, to complement their Data Governance team. The Data Quality Specialist will be ensuring adherence to our client's enterprise data governance framework for data practices, policies, standards and data quality improvement, both at a technical and functional level. Your key responsibilities : . Engage with internal stakeholders of our data domains, supporting implementation of the overall enterprise data quality roadmap . Help establish the roles and responsibilities as well as principles related to Data Quality in our data domains, ensuring accountability for the development of data stewardship and data assets of our client . Facilitate the development and implementation of high Data Quality standards to ensure reliability, consistency, and completeness, in close collaboration with Data Governance: definition of business rules, use of corporate tools, development of data quality dashboards, adoption of policies and best practices, applied at raw data (including data profiling) as well as data products . Help implement detailed data quality knowledge to key stakeholders including data stewards, owners and sometimes even Project Owners at a higher level. Securing consistency and effectiveness by using workflow, processes (issues management: identification and resolution, escalation process), life cycle management . Help establish data quality metrics, monitor frequently, ensure adoption to quality requirements, coordinate improvement plans Your team: You will report to the Data Governance, Literacy & Change management Manager. Together, you will make critical contribution to the implementation of the Data Strategy and Digital Transformation journey at our client. The team offers high level of energy and passion, open collaboration environment and opportunities to learn from each other for personal growth. Your profile: * Have Master degree in Data management/Analytics, Information Technology, Mathematics, Statistics or related field, and 5-10 years of experience in the industry or a service company in close relation with Data Quality and Data Management in a Data Mesh environment * Strong understanding of data governance & data management practices, with demonstrated experience in implementing Data Quality in federated data domains * Knowledge and understanding of data and technological landscape (DTAP) of transactional systems, data management, processes and data analytics consumption * Knowledge of data quality related frameworks, best practices, privacy, regulatory requirements (such as SOX or GDPR) and emerging technologies such as AI/ML and Generative AI * Strong communication skills used to drive change & guide data (quality) stewardship * Demonstrate interpersonal capacities to collaborate and relate openly with diverse groups of international stakeholders across organizations * With strong attention to detail and accuracy, you are reliable, accountable, a curious and persistent team player, proactive, structured, with drive and autonomy. Your hands-on mentality help you achieve results together with your project team * Have a strong drive to work out loud while gaining control and governing of your data landscape * Be able to seamlessly explain various Data Quality Dimensions and provide easy examples to get stakeholders to adopt and make swift steps forward in consistent scorecard * At least 1 year of experience with Informatica IDQ and/or CDQ in an enterprise environment * Experience with Enterprise Data Governance Solutions such as Informatica Cloud Data Governance & Catalog, Axon, Collibra, Alation or others * Agile/SCRUM Project management (including Jira tool) would be a plus * Experience within the Semiconductor industry as a nice-to-have
There's never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At our Client, you'll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career. Our Client is an organisation that's here to experiment and push the limits of what's possible. So, if you're keen to excel in your chosen field, this is the place to do it. The Safety Case Manager (SCM) is a facility-specific, nuclear baseline role to support the Safety Case Delivery Lead to ensure the company's continued compliance with all safety case-related Site Licence Conditions (principally LC14, 15, 23, 27). The SCM is responsible for the development, implementation, maintenance and review of the safety case as well as managing integration of emergent project pipeline demands. The role is required to ensure that the safety case is delivered in a clear and user-friendly way all stakeholders. The SCM is a lead role and must be able to perform duties with minimal management direction. RESPONSIBILITIES Main responsibilities: Lead implementation of governance arrangements to ensure appropriate legislative, regulatory, environmental, safety and quality requirements are complied with across their area of responsibility. Develop, implement and maintain a clear strategy for the ongoing management of the safety case in line with the relevant process arrangements. Act as the customer (on behalf of the SCO) regarding safety case requirements. They shall be the primary point of contact for facility safety case issues. Sponsor documentation through the safety committee (PMP, MSC). Ensure the safety case is clear, fit for purpose, pragmatic and user friendly. Provide high quality safety case advice to all stakeholders. Identify and drive improvement initiatives on safety case understanding and implementation in the workplace. Look for, use and share learning from internal and external sources and from events and good practice. Drive the training and development of safety case team members in line with the safety case workbook, career Pathway and business requirements. Maintain up to date detailed knowledge of relevant legislative, regulatory and company policy, standards and procedures. Maintain a working knowledge of applicable regulations, processes and industry good practice, through attendance at relevant forums within the wider safety case community and benchmarking with other organisations. They shall be responsible for managing implementation of these back in the workplace. EXPERIENCE ESSENTIAL Experienced in working in a regulated industry, detail orientated, and able to work to stringent deadlines. Compliance professional, educated to Degree level (or equivalent), with extensive demonstrable practical & relevant experience in a safety case management role. Must demonstrate an ability to analyse and interpret complex information from several, sometimes conflicting or novel sources, with a proven problem-solving ability in order to make decisions based upon this information. Highly motivated with the ability to communicate concepts to diverse audiences with varying skills. Experience of remaining calm under stressful circumstances. Evidence of self-motivation with demonstrable levels of drive, energy and resilience. Ability to communicate key information both verbal and written with a range of stakeholders. Ability to influence, communicate and work collaboratively with a range of stakeholders across a team and business area. Good analytical thinking skills, with experience of solving novel and possibly challenging technical issues. Good understanding of ALARP principles. Good planning skills. Computer literate with MS Office suite. Ability to obtain DV level security clearance (this includes but is not limited to identity, employment, financial, criminal record checks, interview plus 10 years of UK residency). DESIRABLE Fully conversant with SLP 2.17 suite. SCM workbook completed. A thorough awareness of nuclear and conventional safety and security requirements applicable to their area(s) of responsibility.
16/05/2024
Full time
There's never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At our Client, you'll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career. Our Client is an organisation that's here to experiment and push the limits of what's possible. So, if you're keen to excel in your chosen field, this is the place to do it. The Safety Case Manager (SCM) is a facility-specific, nuclear baseline role to support the Safety Case Delivery Lead to ensure the company's continued compliance with all safety case-related Site Licence Conditions (principally LC14, 15, 23, 27). The SCM is responsible for the development, implementation, maintenance and review of the safety case as well as managing integration of emergent project pipeline demands. The role is required to ensure that the safety case is delivered in a clear and user-friendly way all stakeholders. The SCM is a lead role and must be able to perform duties with minimal management direction. RESPONSIBILITIES Main responsibilities: Lead implementation of governance arrangements to ensure appropriate legislative, regulatory, environmental, safety and quality requirements are complied with across their area of responsibility. Develop, implement and maintain a clear strategy for the ongoing management of the safety case in line with the relevant process arrangements. Act as the customer (on behalf of the SCO) regarding safety case requirements. They shall be the primary point of contact for facility safety case issues. Sponsor documentation through the safety committee (PMP, MSC). Ensure the safety case is clear, fit for purpose, pragmatic and user friendly. Provide high quality safety case advice to all stakeholders. Identify and drive improvement initiatives on safety case understanding and implementation in the workplace. Look for, use and share learning from internal and external sources and from events and good practice. Drive the training and development of safety case team members in line with the safety case workbook, career Pathway and business requirements. Maintain up to date detailed knowledge of relevant legislative, regulatory and company policy, standards and procedures. Maintain a working knowledge of applicable regulations, processes and industry good practice, through attendance at relevant forums within the wider safety case community and benchmarking with other organisations. They shall be responsible for managing implementation of these back in the workplace. EXPERIENCE ESSENTIAL Experienced in working in a regulated industry, detail orientated, and able to work to stringent deadlines. Compliance professional, educated to Degree level (or equivalent), with extensive demonstrable practical & relevant experience in a safety case management role. Must demonstrate an ability to analyse and interpret complex information from several, sometimes conflicting or novel sources, with a proven problem-solving ability in order to make decisions based upon this information. Highly motivated with the ability to communicate concepts to diverse audiences with varying skills. Experience of remaining calm under stressful circumstances. Evidence of self-motivation with demonstrable levels of drive, energy and resilience. Ability to communicate key information both verbal and written with a range of stakeholders. Ability to influence, communicate and work collaboratively with a range of stakeholders across a team and business area. Good analytical thinking skills, with experience of solving novel and possibly challenging technical issues. Good understanding of ALARP principles. Good planning skills. Computer literate with MS Office suite. Ability to obtain DV level security clearance (this includes but is not limited to identity, employment, financial, criminal record checks, interview plus 10 years of UK residency). DESIRABLE Fully conversant with SLP 2.17 suite. SCM workbook completed. A thorough awareness of nuclear and conventional safety and security requirements applicable to their area(s) of responsibility.
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Stoke-on-trent, Staffordshire
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.