Human Factors Engineer - Hybrid Role JOB LOCATION: Stevenage/Bristol (HYBRID) SECURITY CLEARANCE LEVEL - SC DURATION: 12 Months Minimum WORK PATTERN: Hybrid Working (Due to project specs, may be needed some weeks fully onsite, then some fully remote). PAY RATE: £80 - £90 Per Hour Umbrella Inside IR35 Essential QUALIFICATIONS Essential- Chartered member of the Ergonomics & HF Society (CIEHF). TARGET INDUSTRIES AND COMPANIES. Is Defence a must? If not what industries can be considered Defence/Aerospace is preferable. ALTERNATIVE JOB TITLES IN OTHER COMPANIES OR INDUSTRIES (Human Factors Engineer OR Human Factors Consultant OR Human Factors Specialist OR Human Factors Scientist OR UX Professional) Overview: The military operating environment is becoming more complex and new technological capabilities are required to ensure operational advantage. We believe that integration of Human Factors is critical to the development of safe, usable and effective weapon systems. The Human Factors department is responsible for ensuring that user capability is fully considered in the weapon system, from initial concept design through development and delivery to the customer. You will be joining a team recognised by UK MoD as an industry leader in the delivery of Human Factors Integration where you be able to influence systems as they develop from concept to delivery and gain first-hand experience of working with military users. Our team work transversally across MBDAs projects through the development life cycle providing capabilities to users across Land, Air and Sea with ongoing projects across Battlefield, Surface Attack, Deep Strike & Air Defence domains. As a partner in FCAS AP we are also at the heart of providing the effects element of the Future Combat Air System (FCAS). Responsibilities: In your role you will be able to directly influence the development of these technologies, engaging directly with the user from early concept through to delivery ensuring that the human-machine relationship is optimised. We are looking for a highly capable, versatile and enthusiastic Human Factors Engineer to undertake a full range of Human Factors tasks across weapon system concepting, development and research activities. Responsibilities include: Conduct of Human Factors Integration through the development life cycle providing progressive assurance to the customer as per Def Stan 00-251 Development of User Interface prototypes and conduct of Human Centred Design. Analysis and assessment of the role of the operator within the weapon system considering weapon system planning, command and control Definition of HF requirements and development and maintenance of lower level detailed specifications (eg for HMI/HCI) Conduct of User Experiments and Trials supporting system conception, development and verification taking into account operator workload and situational awareness Analysis of physical ergonomics, equipment and integration into workspaces. Skillset/Experience Required: Member of the Chartered Institute of Ergonomics and Human Factors (CIEHF) User Interface design & use of User Interface prototyping tools such as Axure Implementing Human Centred Design processes Application of Human Factors Integration & Human Factors Engineering in a Defence context Knowledge of defence standards (00-251) Conduct of core HF activities including task analysis, requirements development, user trials and Experimentation. Application of physical ergonomics and use of CAD software such as Jack or RAMSIS Good understanding of Systems Engineering and disciplines that interact with Human Factors (Supportability, Training, Systems) including definition and verification of HF requirements. MS Office, DOORS Ability to generate technical reports Good planning skills Customer focused Effective communication skills.
03/05/2024
Project-based
Human Factors Engineer - Hybrid Role JOB LOCATION: Stevenage/Bristol (HYBRID) SECURITY CLEARANCE LEVEL - SC DURATION: 12 Months Minimum WORK PATTERN: Hybrid Working (Due to project specs, may be needed some weeks fully onsite, then some fully remote). PAY RATE: £80 - £90 Per Hour Umbrella Inside IR35 Essential QUALIFICATIONS Essential- Chartered member of the Ergonomics & HF Society (CIEHF). TARGET INDUSTRIES AND COMPANIES. Is Defence a must? If not what industries can be considered Defence/Aerospace is preferable. ALTERNATIVE JOB TITLES IN OTHER COMPANIES OR INDUSTRIES (Human Factors Engineer OR Human Factors Consultant OR Human Factors Specialist OR Human Factors Scientist OR UX Professional) Overview: The military operating environment is becoming more complex and new technological capabilities are required to ensure operational advantage. We believe that integration of Human Factors is critical to the development of safe, usable and effective weapon systems. The Human Factors department is responsible for ensuring that user capability is fully considered in the weapon system, from initial concept design through development and delivery to the customer. You will be joining a team recognised by UK MoD as an industry leader in the delivery of Human Factors Integration where you be able to influence systems as they develop from concept to delivery and gain first-hand experience of working with military users. Our team work transversally across MBDAs projects through the development life cycle providing capabilities to users across Land, Air and Sea with ongoing projects across Battlefield, Surface Attack, Deep Strike & Air Defence domains. As a partner in FCAS AP we are also at the heart of providing the effects element of the Future Combat Air System (FCAS). Responsibilities: In your role you will be able to directly influence the development of these technologies, engaging directly with the user from early concept through to delivery ensuring that the human-machine relationship is optimised. We are looking for a highly capable, versatile and enthusiastic Human Factors Engineer to undertake a full range of Human Factors tasks across weapon system concepting, development and research activities. Responsibilities include: Conduct of Human Factors Integration through the development life cycle providing progressive assurance to the customer as per Def Stan 00-251 Development of User Interface prototypes and conduct of Human Centred Design. Analysis and assessment of the role of the operator within the weapon system considering weapon system planning, command and control Definition of HF requirements and development and maintenance of lower level detailed specifications (eg for HMI/HCI) Conduct of User Experiments and Trials supporting system conception, development and verification taking into account operator workload and situational awareness Analysis of physical ergonomics, equipment and integration into workspaces. Skillset/Experience Required: Member of the Chartered Institute of Ergonomics and Human Factors (CIEHF) User Interface design & use of User Interface prototyping tools such as Axure Implementing Human Centred Design processes Application of Human Factors Integration & Human Factors Engineering in a Defence context Knowledge of defence standards (00-251) Conduct of core HF activities including task analysis, requirements development, user trials and Experimentation. Application of physical ergonomics and use of CAD software such as Jack or RAMSIS Good understanding of Systems Engineering and disciplines that interact with Human Factors (Supportability, Training, Systems) including definition and verification of HF requirements. MS Office, DOORS Ability to generate technical reports Good planning skills Customer focused Effective communication skills.
Robert Half are working with a growing business services organisation in the Bristol area as they continue to build their IT Service Operations function. The Role The Service Desk Manager has responsibility for the management of the IT Service Desk function which includes a desk-based Service Desk team, an Administrative Team and remote Field Service Engineers. The role is supported by Team Leaders who will manage the day-to-day workload of the Service Desk and Field Service Engineers. They are also responsible for the management of the IT Admin team who undertake a variety of admin tasks, including procurement and management of joiner/leaver tickets. The role reports into the incumbent Service Desk Manager within the IT Service team. The Service Desk Manager will ensure robust processes and procedures are in place for the efficient and consistent management of the incidents and service requests. They will develop and embed appropriate Key Performance Indicators (KPI's) to monitor individual and team performance. They will identify Service Improvement Plans (SIP's) to improve service where KPI's are not being achieved. They will produce regular reports for wider IT management to highlight performance of the team and progress against SIP's Day-to-day responsibilities: Ensure that incidents and requests are handled according to agreed procedures and ensure that suitable documentation is available for those providing support. Analyse processes, identify alternative solutions, and recommend new approaches. Help establish requirements for the implementation of changes in processes. Take responsibility for the definition, documentation and satisfactory completion of projects Communicate effectively, acting as a key liaison with practices, team members and colleagues Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files Lead, manage and direct the team to support all aspects of the IT Support Service Drive performance, ensuring agreed SLAs and KPI's are defined, met, and reported on a regular basis. Identifying Service Improvement Plans where improvement is required. Ensure processes are in place for monitoring the quality of interactions with the Service Desk to enable effective performance management and customer satisfaction. Skills/Experience: At least 5 years' experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (eg Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard framework (ISO27001) Experience in writing business proposals (eg justification for additional headcount). Experience in budgetary process and procedure. Solid technical knowledge to understand the supported environment of IVC and provide effective leadership and direction for Service Desk team members as well as effective participation in relevant department meetings (eg Projects, Major Incident, Change Advisory Board etc). Network technologies (TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies). Microsoft Operating Systems Email and other productivity tools such as MS Office 365, Office 2016, Office 2019, SharePoint Cloud technology awareness (Azure AD/AWS/SaaS etc.) Telephony solutions (VoIP, SIP, UCaaS) Security technology (eg MFA, Phishing, Anti-Virus etc.) Package: £55,000-£60,000 + bonus + hybrid working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
03/05/2024
Full time
Robert Half are working with a growing business services organisation in the Bristol area as they continue to build their IT Service Operations function. The Role The Service Desk Manager has responsibility for the management of the IT Service Desk function which includes a desk-based Service Desk team, an Administrative Team and remote Field Service Engineers. The role is supported by Team Leaders who will manage the day-to-day workload of the Service Desk and Field Service Engineers. They are also responsible for the management of the IT Admin team who undertake a variety of admin tasks, including procurement and management of joiner/leaver tickets. The role reports into the incumbent Service Desk Manager within the IT Service team. The Service Desk Manager will ensure robust processes and procedures are in place for the efficient and consistent management of the incidents and service requests. They will develop and embed appropriate Key Performance Indicators (KPI's) to monitor individual and team performance. They will identify Service Improvement Plans (SIP's) to improve service where KPI's are not being achieved. They will produce regular reports for wider IT management to highlight performance of the team and progress against SIP's Day-to-day responsibilities: Ensure that incidents and requests are handled according to agreed procedures and ensure that suitable documentation is available for those providing support. Analyse processes, identify alternative solutions, and recommend new approaches. Help establish requirements for the implementation of changes in processes. Take responsibility for the definition, documentation and satisfactory completion of projects Communicate effectively, acting as a key liaison with practices, team members and colleagues Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files Lead, manage and direct the team to support all aspects of the IT Support Service Drive performance, ensuring agreed SLAs and KPI's are defined, met, and reported on a regular basis. Identifying Service Improvement Plans where improvement is required. Ensure processes are in place for monitoring the quality of interactions with the Service Desk to enable effective performance management and customer satisfaction. Skills/Experience: At least 5 years' experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (eg Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard framework (ISO27001) Experience in writing business proposals (eg justification for additional headcount). Experience in budgetary process and procedure. Solid technical knowledge to understand the supported environment of IVC and provide effective leadership and direction for Service Desk team members as well as effective participation in relevant department meetings (eg Projects, Major Incident, Change Advisory Board etc). Network technologies (TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies). Microsoft Operating Systems Email and other productivity tools such as MS Office 365, Office 2016, Office 2019, SharePoint Cloud technology awareness (Azure AD/AWS/SaaS etc.) Telephony solutions (VoIP, SIP, UCaaS) Security technology (eg MFA, Phishing, Anti-Virus etc.) Package: £55,000-£60,000 + bonus + hybrid working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
The role - IT Manager The salary - £90k - £110k The location - Edinburgh I'm working with a fantastic organisation who are a global market leader in their field as they look to add an IT Manager who will manage their IT operations and oversee IT across sites in Europe and Africa. Working closely with the organisations IT Director the successful candidate will ensure that the organisation's IT strategy is delivered to the highest standard while overseeing infrastructure, networks and software applications across multiple sites and delivering upon growth projects. The ideal candidate will have experience managing varied IT teams and large-scale IT infrastructure across multiple sites. While this is a management role it is still extremely technical, the organisation is looking for someone who can balance being hands-on with leading the team around them, with a mindset that no job is too small or too big. The role will also involve delivering upon an ongoing improvement of IT systems with the knowledge to look at the current infrastructure and applications being used and make suggestions upon improvements while balancing the IT budget. In return you'll join an organisation at a very exciting time as they continue to grow at an exceptional rate while being hands on with a number of exciting growth projects already lined up. Your day-to-day: Lead a team of approximately 30 IT staff with a range of specialties including, but not limited to, Infrastructure Engineers and Software Engineers. Deliver IT BAU across sites in Europe and Africa. Deliver an efficient and cost-effective IT department across multiple sites. Work towards delivering the IT strategy, working directly alongside the American-based IT director. Management of overall IT infrastructure, software applications, business continuity and cyber security to ensure a smooth-running IT function. Effective risk management and solution development. Liaising with stakeholders from a wide range of diverse business units. About you: You'll have extensive experience in a similar IT Management or Head of IT role, with the ability to balance being your technical knowledge, desire to be hands-on and considerable leadership skills. A strong background across the full sphere of IT, including Infrastructure, software applications, networking and cyber security. A solutions-driven mindset with the ability to react to business-critical issues as they arise. Experience managing large teams based both on-site and remotely. Experience managing IT budgets across multiple sites. Great people skills, with the ability to manage your team, liaise with key stakeholders and liaise with the senior leadership team. Due to the nature of this role, it could close at any time, if this role is the right fit for you then please apply now.
02/05/2024
Full time
The role - IT Manager The salary - £90k - £110k The location - Edinburgh I'm working with a fantastic organisation who are a global market leader in their field as they look to add an IT Manager who will manage their IT operations and oversee IT across sites in Europe and Africa. Working closely with the organisations IT Director the successful candidate will ensure that the organisation's IT strategy is delivered to the highest standard while overseeing infrastructure, networks and software applications across multiple sites and delivering upon growth projects. The ideal candidate will have experience managing varied IT teams and large-scale IT infrastructure across multiple sites. While this is a management role it is still extremely technical, the organisation is looking for someone who can balance being hands-on with leading the team around them, with a mindset that no job is too small or too big. The role will also involve delivering upon an ongoing improvement of IT systems with the knowledge to look at the current infrastructure and applications being used and make suggestions upon improvements while balancing the IT budget. In return you'll join an organisation at a very exciting time as they continue to grow at an exceptional rate while being hands on with a number of exciting growth projects already lined up. Your day-to-day: Lead a team of approximately 30 IT staff with a range of specialties including, but not limited to, Infrastructure Engineers and Software Engineers. Deliver IT BAU across sites in Europe and Africa. Deliver an efficient and cost-effective IT department across multiple sites. Work towards delivering the IT strategy, working directly alongside the American-based IT director. Management of overall IT infrastructure, software applications, business continuity and cyber security to ensure a smooth-running IT function. Effective risk management and solution development. Liaising with stakeholders from a wide range of diverse business units. About you: You'll have extensive experience in a similar IT Management or Head of IT role, with the ability to balance being your technical knowledge, desire to be hands-on and considerable leadership skills. A strong background across the full sphere of IT, including Infrastructure, software applications, networking and cyber security. A solutions-driven mindset with the ability to react to business-critical issues as they arise. Experience managing large teams based both on-site and remotely. Experience managing IT budgets across multiple sites. Great people skills, with the ability to manage your team, liaise with key stakeholders and liaise with the senior leadership team. Due to the nature of this role, it could close at any time, if this role is the right fit for you then please apply now.
NO SPONSORSHIP Principal, Software Engineering Enterprise Cloud Monitoring - Splunk SALARY: $200k- $215k base w/up to 30% bonus LOCATION: Dallas, TX 3 days onsite, 2 days remote It is all about on-premises monitoring and cloud monitoring The products they are looking for outside of Splunk is Data Dog, Dynatrace, New Relic Heavy cloud, AWS, EC2, Automation, application performance monitoring, enterprise monitoring, any EMC patrol, Tivoli, and regulatory experience Responsibilities Translate middle and senior management strategic directives into workable technical directives Monitor project status and take remedial action on projects behind schedule and/or over budget Provide subject matter expertise for ongoing support of third-party tools like Splunk Provide expert-level technical mentoring to more junior members of the team Resolve complex support issues in non-production and production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS and how exposed APIs may be used to monitor them Assist production support and development staff in debugging environment defects using logging monitors and/or APM-related profiling data Create procedural and troubleshooting documentation related to enterprise monitoring systems and the applications they are monitoring Write complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform for the installation, configuration, and/or upgrade of monitoring systems Qualifications Systems administration and change management practices Enterprise monitoring and reporting tools Experience Scripting and/or coding against APIs In-depth knowledge of common used management and monitoring tech Internet/Web based technologies ITLT Best Practices Experience with tech used to support microservices Network technologies AWS log collection such as CloudTrail, CloudWatch, VPC Flow Logs Monitoring and reporting using SNMP CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies Bachelor's degree 10+ years of related experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years experience working with cloud native applications Minimum 3 years experience managing technical projects
30/04/2024
Full time
NO SPONSORSHIP Principal, Software Engineering Enterprise Cloud Monitoring - Splunk SALARY: $200k- $215k base w/up to 30% bonus LOCATION: Dallas, TX 3 days onsite, 2 days remote It is all about on-premises monitoring and cloud monitoring The products they are looking for outside of Splunk is Data Dog, Dynatrace, New Relic Heavy cloud, AWS, EC2, Automation, application performance monitoring, enterprise monitoring, any EMC patrol, Tivoli, and regulatory experience Responsibilities Translate middle and senior management strategic directives into workable technical directives Monitor project status and take remedial action on projects behind schedule and/or over budget Provide subject matter expertise for ongoing support of third-party tools like Splunk Provide expert-level technical mentoring to more junior members of the team Resolve complex support issues in non-production and production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS and how exposed APIs may be used to monitor them Assist production support and development staff in debugging environment defects using logging monitors and/or APM-related profiling data Create procedural and troubleshooting documentation related to enterprise monitoring systems and the applications they are monitoring Write complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform for the installation, configuration, and/or upgrade of monitoring systems Qualifications Systems administration and change management practices Enterprise monitoring and reporting tools Experience Scripting and/or coding against APIs In-depth knowledge of common used management and monitoring tech Internet/Web based technologies ITLT Best Practices Experience with tech used to support microservices Network technologies AWS log collection such as CloudTrail, CloudWatch, VPC Flow Logs Monitoring and reporting using SNMP CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies Bachelor's degree 10+ years of related experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years experience working with cloud native applications Minimum 3 years experience managing technical projects
NO SPONSORSHIP Principal, Software Engineering Enterprise Monitoring - Splunk SALARY: $200k- $215k base w/up to 30% bonus LOCATION: Chicago, IL 3 days onsite, 2 days remote Looking for a technical team lead over the enterprise splunk monitoring system. You will be the SME in Splunk Monitoring, Cloud Native Applications running on Kubernetes within AWS. Responsibilities Translate middle and senior management strategic directives into workable technical directives Monitor project status and take remedial action on projects behind schedule and/or over budget Provide subject matter expertise for ongoing support of third-party tools like Splunk Provide expert-level technical mentoring to more junior members of the team Resolve complex support issues in non-production and production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS and how exposed APIs may be used to monitor them Assist production support and development staff in debugging environment defects using logging monitors and/or APM-related profiling data Create procedural and troubleshooting documentation related to enterprise monitoring systems and the applications they are monitoring Write complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform for the installation, configuration, and/or upgrade of monitoring systems Qualifications Systems administration and change management practices Enterprise monitoring and reporting tools Experience Scripting and/or coding against APIs In-depth knowledge of common used management and monitoring tech Internet/Web based technologies ITLT Best Practices Experience with tech used to support microservices Network technologies AWS log collection such as CloudTrail, CloudWatch, VPC Flow Logs Monitoring and reporting using SNMP CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies Bachelor's degree 10+ years of related experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years experience working with cloud native applications Minimum 3 years experience managing technical projects
30/04/2024
Full time
NO SPONSORSHIP Principal, Software Engineering Enterprise Monitoring - Splunk SALARY: $200k- $215k base w/up to 30% bonus LOCATION: Chicago, IL 3 days onsite, 2 days remote Looking for a technical team lead over the enterprise splunk monitoring system. You will be the SME in Splunk Monitoring, Cloud Native Applications running on Kubernetes within AWS. Responsibilities Translate middle and senior management strategic directives into workable technical directives Monitor project status and take remedial action on projects behind schedule and/or over budget Provide subject matter expertise for ongoing support of third-party tools like Splunk Provide expert-level technical mentoring to more junior members of the team Resolve complex support issues in non-production and production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS and how exposed APIs may be used to monitor them Assist production support and development staff in debugging environment defects using logging monitors and/or APM-related profiling data Create procedural and troubleshooting documentation related to enterprise monitoring systems and the applications they are monitoring Write complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform for the installation, configuration, and/or upgrade of monitoring systems Qualifications Systems administration and change management practices Enterprise monitoring and reporting tools Experience Scripting and/or coding against APIs In-depth knowledge of common used management and monitoring tech Internet/Web based technologies ITLT Best Practices Experience with tech used to support microservices Network technologies AWS log collection such as CloudTrail, CloudWatch, VPC Flow Logs Monitoring and reporting using SNMP CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies Bachelor's degree 10+ years of related experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years experience working with cloud native applications Minimum 3 years experience managing technical projects
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
30/04/2024
Full time
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
ASSOCIATE PRINCIPAL, APPIAN SOFTWARE ENGINEERING SALARY: $140k - $145k - $152k plus 15% bonus LOCATION: Chicago, IL Hybrid 3 days onsite, 2 days remote Looking for someone to design development testing and do the implementation of appian software. You will need 5 years Front End user experience, JavaScript automating workflows inside appian aws unix linux Java python node js angular 2.0 or react js and Middleware technologies. Working knowledge of devops terraform ansible Jenkins Kubernetes helm and cicd pipelines. Must have a degree and be apian certified developer required Contribute to design, technical direction and architecture including collaborating with various teams to build fit for purpose solutions. Applies expert knowledge of Java, Python, JavaScript, NodeJS, Angular 2.0 or ReactJS and middle-ware technologies in independently designing and developing key services with a focus on continuous integration and delivery Participates in code reviews, proactively identifying and mitigating potential issues and defects as well as assisting with continuous improvement Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Qualifications: 5+ years of Front End, User Experience, development (required) 5+ years of experience in JavaScript skills (required) 3 + years of experience automating workflows inside Appian and in conjunction with integration to other tools (required) 3+ years of experience in React application development (required) 3+ years of hands-on HTML5/CSS3 experience (required) Experience with Java and/or Python (required) Experience with popular Javascript frameworks such as React, Node JS, Vue, Angular 2.0 (required) Experience of working with websockets, HTTP 1.1 and HTTP/2 (required) Experience with RESTful APIs and JSON RPC (required) Ability to write clean, bug-free code that is easy to understand and easily maintainable (required) Experience with BDD methodologies & automated acceptance testing (required) Technical Skills: 5+ years hands-on experience in Java, including good understanding of Java fundamentals such as Memory Model, Runtime Environment, Concurrency and Multithreading (required) Past/Current experience of 3+ years working on a large scale cloud native project (platform: Unix/Linux, Type of Systems: event-driven/transaction processing/high performance computing) as Technical Lead. These experiences should include developing/architecting core libraries or framework used by the platform to support fundamental services like storage, alert notifications, security, etc. (required) Appian Process Modeling, Smart Services, Rules and Tempo event services, database, and Web services (required) Experience with cloud technologies and migrations using public cloud vendor preferably using cloud foundational services like AWS's VPCs, Security groups, EC2, RDS, S3 ACLs, KMS, AWS CLI and IAM etc. (required) Experience with distributed message brokers using Kafka (required) Experience with high speed distributed computing frameworks such as AWS EMR, Hadoop, HDFS, S3, MapReduce, Apache Spark, Apache Hive, Kafka Streams, Apache Flink etc. (required) Experience working with various types of databases like Relational, NoSQL, Object-based, Graph (required) Working knowledge of DevOps tools. Eg Terraform, Ansible, Jenkins, Kubernetes, Helm and CI/CD pipeline etc (required) Familiarity with monitoring related tools and frameworks like Splunk, ElasticSearch, Prometheus, AppDynamics (required) Education and/or Experience: BS degree in Computer Science, similar technical field Appian certified developer
30/04/2024
Full time
ASSOCIATE PRINCIPAL, APPIAN SOFTWARE ENGINEERING SALARY: $140k - $145k - $152k plus 15% bonus LOCATION: Chicago, IL Hybrid 3 days onsite, 2 days remote Looking for someone to design development testing and do the implementation of appian software. You will need 5 years Front End user experience, JavaScript automating workflows inside appian aws unix linux Java python node js angular 2.0 or react js and Middleware technologies. Working knowledge of devops terraform ansible Jenkins Kubernetes helm and cicd pipelines. Must have a degree and be apian certified developer required Contribute to design, technical direction and architecture including collaborating with various teams to build fit for purpose solutions. Applies expert knowledge of Java, Python, JavaScript, NodeJS, Angular 2.0 or ReactJS and middle-ware technologies in independently designing and developing key services with a focus on continuous integration and delivery Participates in code reviews, proactively identifying and mitigating potential issues and defects as well as assisting with continuous improvement Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Qualifications: 5+ years of Front End, User Experience, development (required) 5+ years of experience in JavaScript skills (required) 3 + years of experience automating workflows inside Appian and in conjunction with integration to other tools (required) 3+ years of experience in React application development (required) 3+ years of hands-on HTML5/CSS3 experience (required) Experience with Java and/or Python (required) Experience with popular Javascript frameworks such as React, Node JS, Vue, Angular 2.0 (required) Experience of working with websockets, HTTP 1.1 and HTTP/2 (required) Experience with RESTful APIs and JSON RPC (required) Ability to write clean, bug-free code that is easy to understand and easily maintainable (required) Experience with BDD methodologies & automated acceptance testing (required) Technical Skills: 5+ years hands-on experience in Java, including good understanding of Java fundamentals such as Memory Model, Runtime Environment, Concurrency and Multithreading (required) Past/Current experience of 3+ years working on a large scale cloud native project (platform: Unix/Linux, Type of Systems: event-driven/transaction processing/high performance computing) as Technical Lead. These experiences should include developing/architecting core libraries or framework used by the platform to support fundamental services like storage, alert notifications, security, etc. (required) Appian Process Modeling, Smart Services, Rules and Tempo event services, database, and Web services (required) Experience with cloud technologies and migrations using public cloud vendor preferably using cloud foundational services like AWS's VPCs, Security groups, EC2, RDS, S3 ACLs, KMS, AWS CLI and IAM etc. (required) Experience with distributed message brokers using Kafka (required) Experience with high speed distributed computing frameworks such as AWS EMR, Hadoop, HDFS, S3, MapReduce, Apache Spark, Apache Hive, Kafka Streams, Apache Flink etc. (required) Experience working with various types of databases like Relational, NoSQL, Object-based, Graph (required) Working knowledge of DevOps tools. Eg Terraform, Ansible, Jenkins, Kubernetes, Helm and CI/CD pipeline etc (required) Familiarity with monitoring related tools and frameworks like Splunk, ElasticSearch, Prometheus, AppDynamics (required) Education and/or Experience: BS degree in Computer Science, similar technical field Appian certified developer
Job title: Principal Engineer - Systems Engineering (Operating Environment) Location: Barrow-In-Furness. (Hybrid) Role Type: Permanent Role Rate: up-to £55k/annum. A high-profile international aerospace and security company is looking for a Principal Engineer/System Engineer to join their team on a permanent basis. The business is based in Barrow-In-Furness, but the role can be 70% remote as you need to visit the office 2 days for every 2 weeks. It is a great time to be joining the business as they are upgrading, providing an opportunity to be at the forefront of positive changes and contribute to the company's growth and success. Essential Skills: Extensive experience in the system design process. Knowledge of engineering life cycle. Previous experience in leading any small team of engineers. Experience in an operations environment. Good communication skills. Don't miss out on this exciting opportunity! If you find it intriguing, Write to me and kickstart your journey! Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
29/04/2024
Full time
Job title: Principal Engineer - Systems Engineering (Operating Environment) Location: Barrow-In-Furness. (Hybrid) Role Type: Permanent Role Rate: up-to £55k/annum. A high-profile international aerospace and security company is looking for a Principal Engineer/System Engineer to join their team on a permanent basis. The business is based in Barrow-In-Furness, but the role can be 70% remote as you need to visit the office 2 days for every 2 weeks. It is a great time to be joining the business as they are upgrading, providing an opportunity to be at the forefront of positive changes and contribute to the company's growth and success. Essential Skills: Extensive experience in the system design process. Knowledge of engineering life cycle. Previous experience in leading any small team of engineers. Experience in an operations environment. Good communication skills. Don't miss out on this exciting opportunity! If you find it intriguing, Write to me and kickstart your journey! Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
29/04/2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Stoke-on-trent, Staffordshire
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
29/04/2024
Full time
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Sr. .NET Product Engineer. This engineer will be doing full stack custom application development. They will work with .Net, C#, MVC, Javascript, jQuery, HTML 5, etc. Responsibilities: The Sr .NET Product Engineer I is responsible for delivering custom business solutions using the Microsoft technology stack. The individual will drive the design and development of user interfaces, business objectives and overall infrastructure. Analyze, design, configure, develop and implement intermediate-level solutions to meet business needs and objectives. Provide Level 3 support. Investigates operational or systematic problems and provides resolution using intermediate analytical skills and tools as necessary. Prepare project proposals and develop project plans. May lead small projects. Maintain up-to-date awareness of current and future directions of business industry and associated technologies. Investigate and document present procedures as liaison with user departments. May develop and maintain application security, design and documentation according to legal compliance requirements. Qualifications & Requirements A Bachelor's Degree is preferred in mechanical, computer, or electrical engineering discipline. 8 plus years of software development experience with 6 plus years of web-based software development in .NET technologies (C#, .NET Framework, .NET Core, Docker, MVC, SQL Server). Prior experience developing MSOffice add-Ins in Word, Outlook and Excel Prior experience with ASP.NET MVC (versions 4 and up), .NET Core, WCF, Restful services, JavaScript, jQuery, HTML5/CSS3, React, responsive design, and Dependency Injection frameworks are desired. Experience with ORM with different tools such as Entity Framework and LINQ. Experience working with container-based solutions Experience with continuous integration with Azure DevOps, Git (or similar). Should have strong understanding of SOA, TDD, SOLID principles, and systems architecture concepts. Must be familiar with agile or other iterative development methodologies. Technologies/Software Must understand Microsoft Windows Operating system architecture Must understand Microsoft Windows Office System Ability to participate in all aspects of application SDLC including Agile methodologies Must have experience the Microsoft Visual Studio and ADO Must participate in daily team scrums and code reviews Must understand Microsoft SQL Server Microsoft Visual Studio 2019/2021 Azure DevOps .NET Framework, .NET Core, Rest API services, WCF Services C#, VB.NET, JQuery, JavaScript, Typescript, React, LINQ, HTML5, CSS3, Bootstrap SQL Server, PostgreSQL Docker MVC Framework Entity Framework Knowledge of SOA (Service Oriented Architecture) and N-Tier Architecture.
26/04/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Sr. .NET Product Engineer. This engineer will be doing full stack custom application development. They will work with .Net, C#, MVC, Javascript, jQuery, HTML 5, etc. Responsibilities: The Sr .NET Product Engineer I is responsible for delivering custom business solutions using the Microsoft technology stack. The individual will drive the design and development of user interfaces, business objectives and overall infrastructure. Analyze, design, configure, develop and implement intermediate-level solutions to meet business needs and objectives. Provide Level 3 support. Investigates operational or systematic problems and provides resolution using intermediate analytical skills and tools as necessary. Prepare project proposals and develop project plans. May lead small projects. Maintain up-to-date awareness of current and future directions of business industry and associated technologies. Investigate and document present procedures as liaison with user departments. May develop and maintain application security, design and documentation according to legal compliance requirements. Qualifications & Requirements A Bachelor's Degree is preferred in mechanical, computer, or electrical engineering discipline. 8 plus years of software development experience with 6 plus years of web-based software development in .NET technologies (C#, .NET Framework, .NET Core, Docker, MVC, SQL Server). Prior experience developing MSOffice add-Ins in Word, Outlook and Excel Prior experience with ASP.NET MVC (versions 4 and up), .NET Core, WCF, Restful services, JavaScript, jQuery, HTML5/CSS3, React, responsive design, and Dependency Injection frameworks are desired. Experience with ORM with different tools such as Entity Framework and LINQ. Experience working with container-based solutions Experience with continuous integration with Azure DevOps, Git (or similar). Should have strong understanding of SOA, TDD, SOLID principles, and systems architecture concepts. Must be familiar with agile or other iterative development methodologies. Technologies/Software Must understand Microsoft Windows Operating system architecture Must understand Microsoft Windows Office System Ability to participate in all aspects of application SDLC including Agile methodologies Must have experience the Microsoft Visual Studio and ADO Must participate in daily team scrums and code reviews Must understand Microsoft SQL Server Microsoft Visual Studio 2019/2021 Azure DevOps .NET Framework, .NET Core, Rest API services, WCF Services C#, VB.NET, JQuery, JavaScript, Typescript, React, LINQ, HTML5, CSS3, Bootstrap SQL Server, PostgreSQL Docker MVC Framework Entity Framework Knowledge of SOA (Service Oriented Architecture) and N-Tier Architecture.