NO SPONSORSHIP Principal, Product Manager - Financial Risk Management and Systems SALARY: $190k plus 15% bonus LOCATION: CHICAGO, IL Hybrid 3 days onsite Looking for a candidate with experience as a product manager/owner agile product manager experience financial services general security markets derivatives knowledge multiple asset classes like equities interest rates volatility commodities foreign currencies risk pillar specify control counter party clearing statements of derivatives financial risk management and regulated capital markets infrastructure Jira confluence tableau MS Applications 10 years of financial risk management Summary: The Product Owner at the will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Stakeholder Engagement and Management o Act as the primary point of contact for stakeholders regarding the product backlog and product development o Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining OCC's Products o Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria o Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog o Maintain direct communications with senior and middle management o Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed o Maintain Product Vision and Roadmap o Understand regulatory requirements and drivers impacting development goals and plans o Evaluate product changes and recommend needed process and system changes o Develop functional capabilities within the organization by driving innovation and continuous process improvements o Collaborate with cross-functional teams to define and prioritize the product backlog o Refine the product backlog to ensure that it is ready for development o Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. o Collaborate with technology partners and teams to drive strategic plans for the system development, integration and deployment o Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner o Document and/or sign-off on acceptance criteria for user stories o Ensure that the product backlog is transparent, visible, and understood by all stakeholders o Ensure there is a clear traceability of requirements to deliverables o Ensure the product complies with all non-functional requirements o Comply with all product delivery controls and procedures Product Leadership Product Delivery Product Integrity Quality Management Team Leadership Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Technical Skills: Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Education and/or Experience: Bachelor's degree MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
16/05/2024
Full time
NO SPONSORSHIP Principal, Product Manager - Financial Risk Management and Systems SALARY: $190k plus 15% bonus LOCATION: CHICAGO, IL Hybrid 3 days onsite Looking for a candidate with experience as a product manager/owner agile product manager experience financial services general security markets derivatives knowledge multiple asset classes like equities interest rates volatility commodities foreign currencies risk pillar specify control counter party clearing statements of derivatives financial risk management and regulated capital markets infrastructure Jira confluence tableau MS Applications 10 years of financial risk management Summary: The Product Owner at the will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Stakeholder Engagement and Management o Act as the primary point of contact for stakeholders regarding the product backlog and product development o Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining OCC's Products o Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria o Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog o Maintain direct communications with senior and middle management o Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed o Maintain Product Vision and Roadmap o Understand regulatory requirements and drivers impacting development goals and plans o Evaluate product changes and recommend needed process and system changes o Develop functional capabilities within the organization by driving innovation and continuous process improvements o Collaborate with cross-functional teams to define and prioritize the product backlog o Refine the product backlog to ensure that it is ready for development o Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. o Collaborate with technology partners and teams to drive strategic plans for the system development, integration and deployment o Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner o Document and/or sign-off on acceptance criteria for user stories o Ensure that the product backlog is transparent, visible, and understood by all stakeholders o Ensure there is a clear traceability of requirements to deliverables o Ensure the product complies with all non-functional requirements o Comply with all product delivery controls and procedures Product Leadership Product Delivery Product Integrity Quality Management Team Leadership Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Technical Skills: Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Education and/or Experience: Bachelor's degree MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious company is looking for a Vendor Quality Assurance Manager. This manager will focus on managing all the outsourced vendors for all technical quality assurance. This manager will be managing 25-30 onshore and offshore resources. This includes QA for applications, datacenter, Back End technology, Microsoft products, etc. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Encourages fiscal responsibility and maintains confidentiality. Technologies/Software Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
16/05/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious company is looking for a Vendor Quality Assurance Manager. This manager will focus on managing all the outsourced vendors for all technical quality assurance. This manager will be managing 25-30 onshore and offshore resources. This includes QA for applications, datacenter, Back End technology, Microsoft products, etc. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Encourages fiscal responsibility and maintains confidentiality. Technologies/Software Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 07:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent Dutch and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
16/05/2024
Project-based
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 07:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent Dutch and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Southampton, Hampshire
Professional Services Resource Manager Southampton - Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, eg, PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Professional Services Resource Manager Southampton - Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, eg, PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Job Title - Service Management Lead - Finance Shared Services Location - Newcastle Upon Tyne - Hybrid (3 dpw on-site) Salary - £40 - £45K Per Annum Benefits - Excellent Benefits The Client - Curo are Partnering with a Global Organisation, consisting of Designers, Engineers and Consultants, dedicated to sustainable development. They support their clients to solve the most complex challenges, turning their ideas into reality, leveraging the latest technology. The Candidate - This role requires a candidate with excellent commercial acumen, who can ensure consistency with professional and clear formatted documents. This role will be focused on the on the process of on boarding of new client accounts, including monthly reporting packs, service review documents, and documenting financial processes. There will be no team or stakeholder management, this is a project based role in support of the Delivery Managers. There will be involvement in client review meetings, however this will be from the perspective of governance and risk, and ensuring that actions and follow up's are recorded. This role requires a natural rapport builder with the ability to manage up and down, as well as being able to take stock and document current processes, and support in change management. The key deliverable is a Service Catalogue, with new uniform processes and procedures, to maximise efficiency, and streamline where possible. The Role - The Service Management Lead, in Finance Shared Services is responsible for leading the global implementation and operation of processes and activities to facilitate the effective governance of services provided by the Finance SSC teams. This includes the documentation and definition of the services provided to each country supported, the establishment and agreement of targets to be delivered from the services, the establishment and coordination of a consistent service review process with agreed stakeholders and SSC members, the tracking of actions and status and effective change control to manage changes in scope of services. The Service Management Lead enables and facilitates the governance processes as a support to the SSC leadership, but accountability for the services and outcomes sits with the operational teams in the SSC. Key responsibilities: Establish and maintain a service definition to ensure ongoing clarity in scope of service expected outcomes for all countries supported Develop RACI (Responsible, Accountable, Consulted, and Informed) documentation for the activities supported, clarifying respective responsibilities between the SSC and its partners. Facilitate review between SSC managers and SSC stakeholders to align on definition of service Work with the SSC managers to propose appropriate Service Levels and KPIs (Key Performance Indicators) for the services delivered and support the agreement of these metrics with Stakeholders. Establish and oversee a program of standardized service review meetings between SSC and internal customers to discuss service progress, process performance, issues, and challenges, ensuring the outcomes to the meetings are captured and actions followed up on both the customer and SSC sides. Establish a change control process to allow for appropriate review of services provided and changes requested with a view to maximizing standardization, ensuring effective resourcing and realistic deliverables. Ensure compliance with relevant laws, regulations, and global standard policies and procedures including tax and accounting regulations. Define, implement, and maintain documentation online to maximize the transparency of all aspects of the services provided and processes supported. Requirements: Experience in a highly governed or regulated environment such as financial services or shared services or outsourcing Expertise in stakeholder management, preferably in a complex environment Excellent understanding of finance processes Background in process mapping and documentation, with expertise in production of service definition/contractual scoping documentation. First-hand experience of operational environments where the governance of service has been necessary to ensure successful delivery Expert in the production of RACI documentation Excellent relationship builder, maximizing trust and reliability Superb communicator Advanced MS Office skills with the ability to present information in a credible and professional structure and format to support buy in. Curious and interested mindset who will constantly seek to understand and improve the understanding of others A partner and supportive approach to the work aimed at promoting and recognizing the efforts and achievements of SSC teams to support building their confidence and sense of fulfilment. To apply for this Service Management Lead - Finance Shared Services permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
16/05/2024
Full time
Job Title - Service Management Lead - Finance Shared Services Location - Newcastle Upon Tyne - Hybrid (3 dpw on-site) Salary - £40 - £45K Per Annum Benefits - Excellent Benefits The Client - Curo are Partnering with a Global Organisation, consisting of Designers, Engineers and Consultants, dedicated to sustainable development. They support their clients to solve the most complex challenges, turning their ideas into reality, leveraging the latest technology. The Candidate - This role requires a candidate with excellent commercial acumen, who can ensure consistency with professional and clear formatted documents. This role will be focused on the on the process of on boarding of new client accounts, including monthly reporting packs, service review documents, and documenting financial processes. There will be no team or stakeholder management, this is a project based role in support of the Delivery Managers. There will be involvement in client review meetings, however this will be from the perspective of governance and risk, and ensuring that actions and follow up's are recorded. This role requires a natural rapport builder with the ability to manage up and down, as well as being able to take stock and document current processes, and support in change management. The key deliverable is a Service Catalogue, with new uniform processes and procedures, to maximise efficiency, and streamline where possible. The Role - The Service Management Lead, in Finance Shared Services is responsible for leading the global implementation and operation of processes and activities to facilitate the effective governance of services provided by the Finance SSC teams. This includes the documentation and definition of the services provided to each country supported, the establishment and agreement of targets to be delivered from the services, the establishment and coordination of a consistent service review process with agreed stakeholders and SSC members, the tracking of actions and status and effective change control to manage changes in scope of services. The Service Management Lead enables and facilitates the governance processes as a support to the SSC leadership, but accountability for the services and outcomes sits with the operational teams in the SSC. Key responsibilities: Establish and maintain a service definition to ensure ongoing clarity in scope of service expected outcomes for all countries supported Develop RACI (Responsible, Accountable, Consulted, and Informed) documentation for the activities supported, clarifying respective responsibilities between the SSC and its partners. Facilitate review between SSC managers and SSC stakeholders to align on definition of service Work with the SSC managers to propose appropriate Service Levels and KPIs (Key Performance Indicators) for the services delivered and support the agreement of these metrics with Stakeholders. Establish and oversee a program of standardized service review meetings between SSC and internal customers to discuss service progress, process performance, issues, and challenges, ensuring the outcomes to the meetings are captured and actions followed up on both the customer and SSC sides. Establish a change control process to allow for appropriate review of services provided and changes requested with a view to maximizing standardization, ensuring effective resourcing and realistic deliverables. Ensure compliance with relevant laws, regulations, and global standard policies and procedures including tax and accounting regulations. Define, implement, and maintain documentation online to maximize the transparency of all aspects of the services provided and processes supported. Requirements: Experience in a highly governed or regulated environment such as financial services or shared services or outsourcing Expertise in stakeholder management, preferably in a complex environment Excellent understanding of finance processes Background in process mapping and documentation, with expertise in production of service definition/contractual scoping documentation. First-hand experience of operational environments where the governance of service has been necessary to ensure successful delivery Expert in the production of RACI documentation Excellent relationship builder, maximizing trust and reliability Superb communicator Advanced MS Office skills with the ability to present information in a credible and professional structure and format to support buy in. Curious and interested mindset who will constantly seek to understand and improve the understanding of others A partner and supportive approach to the work aimed at promoting and recognizing the efforts and achievements of SSC teams to support building their confidence and sense of fulfilment. To apply for this Service Management Lead - Finance Shared Services permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Power Platform Solution Architect/D365 Architect/Solution Architect/CRM Solution Architect/Solution Architect A Power Platform Solution Architect is responsible for leading the design and implementation of complex Power Platform solutions using Azure Services that integrate with the Umbraco and other 3rd party systems. They will work closely with clients, stakeholders, and development teams to create secure, scalable, and maintainable solutions that meet the client's business needs. The role is responsible for technical review of Features and User Stories ensure their construct and division has a clear separation of concerns in partnership with the Business Analyst. This should lead to a documented solution design that is the best available within budget, thus providing estimates for Features and User Stories. Lead the development taking ownership of all technical aspects of security, code quality, deployment pipelines and process, support the development team creation and estimation of tasks during sprint planning, before ensuring the development team write quality code to agreed standards defined from the Principal Solution Architecture team through code review and the pull review process. These activities are focused on the primary objectives of the team delivery of target velocity for each and every sprint. Responsibilites: Lead the design and implementation of complex Power Platform solutions using Power Platform, including PowerApps, Power Automate and Dynamics 365 CE functioning and Azure Services Work with clients, stakeholders, and development teams to understand business requirements and translate them into technical solutions Assist project managers with the development of project plans and timelines Collaborate with your team to design, develop, and test solutions that are secure, scalable, and maintainable Estimate Features, User Story in Story Points, and tasks in time Review Task planning breakdown and approach to User Stories and advise on implementation per User Story to the development team Assist pre-sales team where necessary with demo and prototypes Design and documented solutions that aligned with enterprise architecture standards within your sector and those provided by the Principle Solution Architects Communicate effectively with customers, stakeholders, and team members to understand and deliver on requirements Lead the development, maintenance, and troubleshooting of Power Platform solution utilizing Azure services such as Azure functions, Logic Apps, Azure Service Bus, Azure DevOps, and other Azure services to integrate and deploy the solution For more info, please reach out
16/05/2024
Full time
Power Platform Solution Architect/D365 Architect/Solution Architect/CRM Solution Architect/Solution Architect A Power Platform Solution Architect is responsible for leading the design and implementation of complex Power Platform solutions using Azure Services that integrate with the Umbraco and other 3rd party systems. They will work closely with clients, stakeholders, and development teams to create secure, scalable, and maintainable solutions that meet the client's business needs. The role is responsible for technical review of Features and User Stories ensure their construct and division has a clear separation of concerns in partnership with the Business Analyst. This should lead to a documented solution design that is the best available within budget, thus providing estimates for Features and User Stories. Lead the development taking ownership of all technical aspects of security, code quality, deployment pipelines and process, support the development team creation and estimation of tasks during sprint planning, before ensuring the development team write quality code to agreed standards defined from the Principal Solution Architecture team through code review and the pull review process. These activities are focused on the primary objectives of the team delivery of target velocity for each and every sprint. Responsibilites: Lead the design and implementation of complex Power Platform solutions using Power Platform, including PowerApps, Power Automate and Dynamics 365 CE functioning and Azure Services Work with clients, stakeholders, and development teams to understand business requirements and translate them into technical solutions Assist project managers with the development of project plans and timelines Collaborate with your team to design, develop, and test solutions that are secure, scalable, and maintainable Estimate Features, User Story in Story Points, and tasks in time Review Task planning breakdown and approach to User Stories and advise on implementation per User Story to the development team Assist pre-sales team where necessary with demo and prototypes Design and documented solutions that aligned with enterprise architecture standards within your sector and those provided by the Principle Solution Architects Communicate effectively with customers, stakeholders, and team members to understand and deliver on requirements Lead the development, maintenance, and troubleshooting of Power Platform solution utilizing Azure services such as Azure functions, Logic Apps, Azure Service Bus, Azure DevOps, and other Azure services to integrate and deploy the solution For more info, please reach out
Spectrum IT Recruitment (South) Ltd
Southampton, Hampshire
Infrastructure Manager Excellent opportunity for an Infrastructure Manager to join an excellent clients established team. The successful candidate will responsible for managing all technical aspects of our clients infrastructure estate; including co-lo and AWS (EC2, RDS and Kubernetes). The Infrastructure and Manager will also take responsibility for information security management. To be successful in this role, you will be experienced working with open-source technologies and will need to be experienced in managing data centres, along with cloud (preferable AWS). The successful Infrastructure Manager should be comfortable working in a fast paced environment managing all infrastructure for a system with 100s of thousands of end users. The role will remain very much hands on and would suit someone with 1-2 years od management experience or someone who is looking to take a step up into a management role. This role will have 2 direct reports. This is a fully remote position but you may be required to attend the odd company meeting in the Hampshire area. Skills required: Minimum of 5 years Infrastructure/DevOps experience within a software product organisation Experience managing risk to data assets Experience using configuration management systems - puppet Strong understanding and experience of maintaining Linux (RHEL) operating system Demonstrable commitment to learning and professional development Results orientated with excellent communication and interpersonal skills. Good understanding of TCP, HTTP, Networking and security appliances Key responsibilities: Oversee maintenance and technical operations of compute environments ensuring availability, integrity and confidentiality of data assets and services Line management of infrastructure/DevOps engineers Experiment with new technology with a view to continually improving service delivery Take ownership and improve upon risk management processes If you feel you have the skills and experience for this opportunity, please contact Oliver Wilson or email (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Infrastructure Manager Excellent opportunity for an Infrastructure Manager to join an excellent clients established team. The successful candidate will responsible for managing all technical aspects of our clients infrastructure estate; including co-lo and AWS (EC2, RDS and Kubernetes). The Infrastructure and Manager will also take responsibility for information security management. To be successful in this role, you will be experienced working with open-source technologies and will need to be experienced in managing data centres, along with cloud (preferable AWS). The successful Infrastructure Manager should be comfortable working in a fast paced environment managing all infrastructure for a system with 100s of thousands of end users. The role will remain very much hands on and would suit someone with 1-2 years od management experience or someone who is looking to take a step up into a management role. This role will have 2 direct reports. This is a fully remote position but you may be required to attend the odd company meeting in the Hampshire area. Skills required: Minimum of 5 years Infrastructure/DevOps experience within a software product organisation Experience managing risk to data assets Experience using configuration management systems - puppet Strong understanding and experience of maintaining Linux (RHEL) operating system Demonstrable commitment to learning and professional development Results orientated with excellent communication and interpersonal skills. Good understanding of TCP, HTTP, Networking and security appliances Key responsibilities: Oversee maintenance and technical operations of compute environments ensuring availability, integrity and confidentiality of data assets and services Line management of infrastructure/DevOps engineers Experiment with new technology with a view to continually improving service delivery Take ownership and improve upon risk management processes If you feel you have the skills and experience for this opportunity, please contact Oliver Wilson or email (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
15/05/2024
Full time
NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent in Hungarian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
15/05/2024
Project-based
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent in Hungarian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
15/05/2024
Project-based
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Quality Assurance Manager Salary: Open + Bonus Location: Chicago, IL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 10 years of experience in software development and software quality assurance including the management of vendors and outsourced resources globally. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Tech Microsoft Office applications iDevice (iPhone/iPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint Responsibilities Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. May be required to step in as a product manager for products that do not have an assigned Product Manager.
15/05/2024
Full time
Quality Assurance Manager Salary: Open + Bonus Location: Chicago, IL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 10 years of experience in software development and software quality assurance including the management of vendors and outsourced resources globally. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Tech Microsoft Office applications iDevice (iPhone/iPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint Responsibilities Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. May be required to step in as a product manager for products that do not have an assigned Product Manager.
London or Hampshire - £100-120k basic + bonus Leading Wealth Manager is seeking a Tech Lead/Lead Developer with Python and Django/other web framework to be based 2 days per week in either their London or Hampshire/Hants offices. Great opportunity to get into financial services as ALL industry backgrounds considered, however must have 2+ years team leading at least 2-3 software engineers Role Overview We are seeking a highly skilled and experienced Senior or Lead Developer who be responsible for overseeing the development process, guiding the team, and ensuring the successful delivery of high-quality software solutions. The ideal candidate will have a strong background in software development, using python and Django (or other similar/open source web framework) with some experience of mentoring more junior team members. Person Specification At least 2 years' experience in a Senior or (ideally) Lead Developer position At least 5 years' development experience, to include outstanding coding skills in developing Python Django and an appropriate Front End framework Experience of managing, motivating and leading a small team Relevant experience of working in a fast-moving, dynamic (ideally start up or similar) environment The successful candidate will be responsible for the following: Day to day management and leadership of the developers in the team, reporting into the Chief Technology Officer Provide mentoring and technical guidance to the team, including giving advice on specific technical queries Ensure team adherence to QA guidelines: Architect, design, and develop software applications, ensuring adherence to coding standards, best practices, and project requirements. Identify technical debt and inefficiencies in existing systems and propose solutions for improvement. Ensure appropriate testing support is in place: Drive the implementation of automated testing, continuous integration, and deployment processes to improve efficiency and quality. Set and enforce coding standards for the team Delivery of agreed web development activity, including the building and configuration of applications Scrum master duties, as require Ensure project and sprint milestones are achieved Input into the architecture and infrastructure required to scale the platform Liaison with the BA team and other key business stakeholders Documentation of technical specifications Creation of career paths and professional development opportunities in order to upskill and scale the team Deputise for the CTO, as required Experience with cloud technologies and platforms such as AWS, Azure, or Google Cloud Platform. Solid understanding of DevOps principles and experience with CI/CD pipelines.
15/05/2024
Full time
London or Hampshire - £100-120k basic + bonus Leading Wealth Manager is seeking a Tech Lead/Lead Developer with Python and Django/other web framework to be based 2 days per week in either their London or Hampshire/Hants offices. Great opportunity to get into financial services as ALL industry backgrounds considered, however must have 2+ years team leading at least 2-3 software engineers Role Overview We are seeking a highly skilled and experienced Senior or Lead Developer who be responsible for overseeing the development process, guiding the team, and ensuring the successful delivery of high-quality software solutions. The ideal candidate will have a strong background in software development, using python and Django (or other similar/open source web framework) with some experience of mentoring more junior team members. Person Specification At least 2 years' experience in a Senior or (ideally) Lead Developer position At least 5 years' development experience, to include outstanding coding skills in developing Python Django and an appropriate Front End framework Experience of managing, motivating and leading a small team Relevant experience of working in a fast-moving, dynamic (ideally start up or similar) environment The successful candidate will be responsible for the following: Day to day management and leadership of the developers in the team, reporting into the Chief Technology Officer Provide mentoring and technical guidance to the team, including giving advice on specific technical queries Ensure team adherence to QA guidelines: Architect, design, and develop software applications, ensuring adherence to coding standards, best practices, and project requirements. Identify technical debt and inefficiencies in existing systems and propose solutions for improvement. Ensure appropriate testing support is in place: Drive the implementation of automated testing, continuous integration, and deployment processes to improve efficiency and quality. Set and enforce coding standards for the team Delivery of agreed web development activity, including the building and configuration of applications Scrum master duties, as require Ensure project and sprint milestones are achieved Input into the architecture and infrastructure required to scale the platform Liaison with the BA team and other key business stakeholders Documentation of technical specifications Creation of career paths and professional development opportunities in order to upskill and scale the team Deputise for the CTO, as required Experience with cloud technologies and platforms such as AWS, Azure, or Google Cloud Platform. Solid understanding of DevOps principles and experience with CI/CD pipelines.
Your new company Working for a market leading group of companies with a strong focus on security across the globe. Providing sector specific technology to provide tailored solutions. Your new role Responsible for managing Networking, IT Infrastructure, Cloud solutions and delivering end-user support to a range of desktop, mobile and business software applications. Leading with your expert knowledge of support teams, including infrastructure engineers and service desk professionals to deliver excellent technical services. The position will take the lead in working with 3rd party vendors and the wider internal teams to support in consulting and the delivery of the company's IT strategy. What you'll need to succeed A strong understanding of operating in an ITIL environment with excellent networking experience alongside support for Microsoft solutions. Capable and hands-on experience with Cisco network deployments (CCNA/CCNP Desirable) Demonstrable proficiency with Azure and On-Prem Infrastructure Experience with managing teams to ensure KPIs and SLAs are achieved & exceeded and to support their development. Able to share your expert knowledge with the wider team to develop an effective service. Firewall deployment, particularly across SD-WAN solutions. Strong understanding of Cybersecurity to maintain system integrity. Delivering end-user support to a range of desktop, mobile and business software applications. What you'll get in return Salary of up to £55,000 DOE Elements of Hybrid with a 3 in 2 from home split Options for Flexible working hours provided Core hours are covered. Chance to improve your knowledge and personal development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
15/05/2024
Full time
Your new company Working for a market leading group of companies with a strong focus on security across the globe. Providing sector specific technology to provide tailored solutions. Your new role Responsible for managing Networking, IT Infrastructure, Cloud solutions and delivering end-user support to a range of desktop, mobile and business software applications. Leading with your expert knowledge of support teams, including infrastructure engineers and service desk professionals to deliver excellent technical services. The position will take the lead in working with 3rd party vendors and the wider internal teams to support in consulting and the delivery of the company's IT strategy. What you'll need to succeed A strong understanding of operating in an ITIL environment with excellent networking experience alongside support for Microsoft solutions. Capable and hands-on experience with Cisco network deployments (CCNA/CCNP Desirable) Demonstrable proficiency with Azure and On-Prem Infrastructure Experience with managing teams to ensure KPIs and SLAs are achieved & exceeded and to support their development. Able to share your expert knowledge with the wider team to develop an effective service. Firewall deployment, particularly across SD-WAN solutions. Strong understanding of Cybersecurity to maintain system integrity. Delivering end-user support to a range of desktop, mobile and business software applications. What you'll get in return Salary of up to £55,000 DOE Elements of Hybrid with a 3 in 2 from home split Options for Flexible working hours provided Core hours are covered. Chance to improve your knowledge and personal development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
One of our leading PLC clients is looking for a Data & Analytics Manager to support a major tech-driven transformation agenda within the business. Role: Data & Analytics Governance and Management Manager Salary: £60k - £80k depending on experience Location: 2-3 days a week in a Midlands office Hiring Manager describes the role as: "We are seeking a Data & Analytics Manager who will be the link between the business and 3rd party suppliers from a D&A perspective to ensure successful delivery of various tech-driven transformation programmes as part of our wider change agenda. You will be responsible for leading a team of D&A Analysts, within the IT Function, to understand core business problems and identify solutions/best practice for data and analytics. We are currently undergoing a significant company-wide target operating model change agenda, that will be predominantly tech-driven and this role will play a big part in supporting the success of this major change. Your role will be to work with the various business functions and 3rd party suppliers to ensure D&A delivery and operations are held to the required performance standard and result in successful transformation initiatives." Responsibilities: Oversee D&A services to meet the requirements of the businesses, ensuring best practice is adhered too Develop and deliver end-to-end data architecture principles, standards and enterprise data model Produce data-driven insights to support more informed decision making across the business Overseeing the analysis of large datasets to extract meaningful insights and trends, working with the business to translate business requirements into the development of analytics and data science solutions Identifying and mitigating risks associated with data management Ensure compliance with IT governance and regulations Key requirements: Experience working in IT and D&A leadership roles, developing pragmatic D&A strategies Supported the delivery of major transformational change through being the link between the business, technical teams and 3rd party suppliers within Data & Analytics Extensive experience within data management and data governance within a complex large organisation Have led and managed teams of D&A analysts, developing their skills to ensure best practice Strong Stakeholder management skills, able to engage with stakeholders at all levels of the business This is a permanent opportunity , with 2-3 days a week travel required to a Midlands location. If you feel you match the above requirements, then please apply with your updated CV. Please note, due to the number of applications we may not be able to respond to all unsuccessful applicants.
15/05/2024
Full time
One of our leading PLC clients is looking for a Data & Analytics Manager to support a major tech-driven transformation agenda within the business. Role: Data & Analytics Governance and Management Manager Salary: £60k - £80k depending on experience Location: 2-3 days a week in a Midlands office Hiring Manager describes the role as: "We are seeking a Data & Analytics Manager who will be the link between the business and 3rd party suppliers from a D&A perspective to ensure successful delivery of various tech-driven transformation programmes as part of our wider change agenda. You will be responsible for leading a team of D&A Analysts, within the IT Function, to understand core business problems and identify solutions/best practice for data and analytics. We are currently undergoing a significant company-wide target operating model change agenda, that will be predominantly tech-driven and this role will play a big part in supporting the success of this major change. Your role will be to work with the various business functions and 3rd party suppliers to ensure D&A delivery and operations are held to the required performance standard and result in successful transformation initiatives." Responsibilities: Oversee D&A services to meet the requirements of the businesses, ensuring best practice is adhered too Develop and deliver end-to-end data architecture principles, standards and enterprise data model Produce data-driven insights to support more informed decision making across the business Overseeing the analysis of large datasets to extract meaningful insights and trends, working with the business to translate business requirements into the development of analytics and data science solutions Identifying and mitigating risks associated with data management Ensure compliance with IT governance and regulations Key requirements: Experience working in IT and D&A leadership roles, developing pragmatic D&A strategies Supported the delivery of major transformational change through being the link between the business, technical teams and 3rd party suppliers within Data & Analytics Extensive experience within data management and data governance within a complex large organisation Have led and managed teams of D&A analysts, developing their skills to ensure best practice Strong Stakeholder management skills, able to engage with stakeholders at all levels of the business This is a permanent opportunity , with 2-3 days a week travel required to a Midlands location. If you feel you match the above requirements, then please apply with your updated CV. Please note, due to the number of applications we may not be able to respond to all unsuccessful applicants.
Functional Consultant Dynamics 365 CE/CRM This role will suit a D365 CRM/CE Technical Product Manager, Technical BA, Centre of Excellence Manager or similar looking to work in an consultancy role . Do you want to be working for a fast growing, fast paced consultancy? See the benefits of your knowledge impact the users, process and business around you? This is a forward thinking organisation building their Dynamics365 practice with an Agile delivery team for digital propositions. Any experience in Field Sales module would be highly desirable! Those who can provide D365 CE expertise to businesses at a Strategic, Tactical and operational support level. Working with businesses and IT to understand opportunities/requirements, develop user stories and define product backlog, enhancing and inspiring the business showing the possibilities of D365 and its wider capabilities/integration. Maximise the use of D365 partnerships and take a configuration first approach within the system vs overly customised. Work with customers to maximise their Dynamics Platforms Build Solutions and Design platforms in conjunction with Architects An excellent awareness of the Microsoft roadmap is a must for this role. An experience working for a Dynamics consultancy or Partner is of interest An exposure to the Public Sector and Non Profit organisations is highly desirable To be suitable for the role you must have been working in a similar capacity in recent roles and either have or be pursuing relevant D365 certification, Customer Service, Sales, Field Service etc. Excellent opportunity, full Job spec available and more details, salary is a guide and Dependent on Experience. Please contact ASAP.
15/05/2024
Full time
Functional Consultant Dynamics 365 CE/CRM This role will suit a D365 CRM/CE Technical Product Manager, Technical BA, Centre of Excellence Manager or similar looking to work in an consultancy role . Do you want to be working for a fast growing, fast paced consultancy? See the benefits of your knowledge impact the users, process and business around you? This is a forward thinking organisation building their Dynamics365 practice with an Agile delivery team for digital propositions. Any experience in Field Sales module would be highly desirable! Those who can provide D365 CE expertise to businesses at a Strategic, Tactical and operational support level. Working with businesses and IT to understand opportunities/requirements, develop user stories and define product backlog, enhancing and inspiring the business showing the possibilities of D365 and its wider capabilities/integration. Maximise the use of D365 partnerships and take a configuration first approach within the system vs overly customised. Work with customers to maximise their Dynamics Platforms Build Solutions and Design platforms in conjunction with Architects An excellent awareness of the Microsoft roadmap is a must for this role. An experience working for a Dynamics consultancy or Partner is of interest An exposure to the Public Sector and Non Profit organisations is highly desirable To be suitable for the role you must have been working in a similar capacity in recent roles and either have or be pursuing relevant D365 certification, Customer Service, Sales, Field Service etc. Excellent opportunity, full Job spec available and more details, salary is a guide and Dependent on Experience. Please contact ASAP.
The Information Manager will be a key figure within our Analytics department in the public sector, based in Cardiff. They will oversee data management, ensuring accuracy, compliance and utilisation of information to drive strategic decisions. Client Details Our client is a large public sector company in the transport industry. With over 1,000 employees, they are headquartered in Cardiff and committed to improving transport services across Wales. Description Transport for Wales (TfW) is the not-for-profit company driving forward the Welsh Government's vision of a high-quality, safe, integrated, affordable and accessible transport network in Wales. Our mission is to 'Keep Wales Moving' by providing customer-focused services, expert advice, and infrastructure investment. The Information Management of the IT & Digital Services Directorate will lead, shape and delivery information management and records management in TfW Enterprise Information Management System The Head of Information Management will support the development of a wider strategy within TfW by creating an Information Management strategy, standards and governance to ensure compliance with legal and regulatory requirements reflects best practice, is in line with our strategic objectives and continuous improvement. Develop and implement data management strategies and processes. Maintain data governance and compliance with GDPR. Oversee the collection, storage, and analysis of business data. Collaborate with IT team to ensure data security and solve technical issues. Prepare detailed reports for stakeholders based on data analysis. Identify and recommend new ways to streamline business processes. Ensure data accuracy and consistency across all platforms. Liaise with different departments to gather information and fulfil data requirements. Profile A successful Information Manager should have: * Strong knowledge of information protection, information security, automation, information architecture and governance principals * Excellent strategic thinking and advisory skills * Ability to collaborate effectively with cross-functional teams. * In depth understanding of industry best practices and emerging trends in information management * A thorough understanding and demonstrable experience of working on the Public Records Act and other relevant regulations * Strong knowledge on Microsoft environment on the use of Microsoft as an Enterprise Information Management System. Job Offer A competitive salary in the region of £54,000 per annum. Generous holiday entitlement. Commitment to professional development and career progression. A positive and collaborative company culture, with a focus on employee wellbeing. We strongly encourage talented individuals who believe they can meet the expectations of this role to apply. This is an excellent opportunity to grow professionally within the public sector in Cardiff.
15/05/2024
Full time
The Information Manager will be a key figure within our Analytics department in the public sector, based in Cardiff. They will oversee data management, ensuring accuracy, compliance and utilisation of information to drive strategic decisions. Client Details Our client is a large public sector company in the transport industry. With over 1,000 employees, they are headquartered in Cardiff and committed to improving transport services across Wales. Description Transport for Wales (TfW) is the not-for-profit company driving forward the Welsh Government's vision of a high-quality, safe, integrated, affordable and accessible transport network in Wales. Our mission is to 'Keep Wales Moving' by providing customer-focused services, expert advice, and infrastructure investment. The Information Management of the IT & Digital Services Directorate will lead, shape and delivery information management and records management in TfW Enterprise Information Management System The Head of Information Management will support the development of a wider strategy within TfW by creating an Information Management strategy, standards and governance to ensure compliance with legal and regulatory requirements reflects best practice, is in line with our strategic objectives and continuous improvement. Develop and implement data management strategies and processes. Maintain data governance and compliance with GDPR. Oversee the collection, storage, and analysis of business data. Collaborate with IT team to ensure data security and solve technical issues. Prepare detailed reports for stakeholders based on data analysis. Identify and recommend new ways to streamline business processes. Ensure data accuracy and consistency across all platforms. Liaise with different departments to gather information and fulfil data requirements. Profile A successful Information Manager should have: * Strong knowledge of information protection, information security, automation, information architecture and governance principals * Excellent strategic thinking and advisory skills * Ability to collaborate effectively with cross-functional teams. * In depth understanding of industry best practices and emerging trends in information management * A thorough understanding and demonstrable experience of working on the Public Records Act and other relevant regulations * Strong knowledge on Microsoft environment on the use of Microsoft as an Enterprise Information Management System. Job Offer A competitive salary in the region of £54,000 per annum. Generous holiday entitlement. Commitment to professional development and career progression. A positive and collaborative company culture, with a focus on employee wellbeing. We strongly encourage talented individuals who believe they can meet the expectations of this role to apply. This is an excellent opportunity to grow professionally within the public sector in Cardiff.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Financial Risk Management Systems Product Manager. Candidate will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Responsibilities: Act as the primary point of contact for stakeholders regarding the product backlog and product development Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining Products Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog Maintain direct communications with senior and middle management Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed Maintain Product Vision and Roadmap Understand regulatory requirements and drivers impacting development goals and plans Evaluate product changes and recommend needed process and system changes Develop functional capabilities within the organization by driving innovation and continuous process improvements Collaborate with cross-functional teams to define and prioritize the product backlog Refine the product backlog to ensure that it is ready for development Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. Collaborate with technology partners and teams to drive strategic plans for system development, integration and deployment Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner Document and/or sign-off on acceptance criteria for user stories Ensure that the product backlog is transparent, visible, and understood by all stakeholders Ensure there is a clear traceability of requirements to deliverables Ensure the product complies with all non-functional requirements Comply with all product delivery controls and procedures Continuously monitor and evaluate the product backlog to ensure that it is meeting stakeholder needs and delivering value Identify scope gaps and missing requirements by acquiring an in-depth understanding of current state capabilities (ie, Legacy system) and future state needs Proactively identify and escalates risks and issues to the leadership team. Monitor vendor performance (where applicable) against statements of work Meet complex business needs in an efficient, flexible, and ever-improving manner Indirectly supervise project team members from across FRM and internal technology teams. May involve direct supervision of individuals or teams within one year. Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Bachelor's degree (or equivalent) in relevant fields including Accounting, Finance, Computer Science, Management Information Systems, Engineering among others MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
14/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Financial Risk Management Systems Product Manager. Candidate will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Responsibilities: Act as the primary point of contact for stakeholders regarding the product backlog and product development Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining Products Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog Maintain direct communications with senior and middle management Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed Maintain Product Vision and Roadmap Understand regulatory requirements and drivers impacting development goals and plans Evaluate product changes and recommend needed process and system changes Develop functional capabilities within the organization by driving innovation and continuous process improvements Collaborate with cross-functional teams to define and prioritize the product backlog Refine the product backlog to ensure that it is ready for development Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. Collaborate with technology partners and teams to drive strategic plans for system development, integration and deployment Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner Document and/or sign-off on acceptance criteria for user stories Ensure that the product backlog is transparent, visible, and understood by all stakeholders Ensure there is a clear traceability of requirements to deliverables Ensure the product complies with all non-functional requirements Comply with all product delivery controls and procedures Continuously monitor and evaluate the product backlog to ensure that it is meeting stakeholder needs and delivering value Identify scope gaps and missing requirements by acquiring an in-depth understanding of current state capabilities (ie, Legacy system) and future state needs Proactively identify and escalates risks and issues to the leadership team. Monitor vendor performance (where applicable) against statements of work Meet complex business needs in an efficient, flexible, and ever-improving manner Indirectly supervise project team members from across FRM and internal technology teams. May involve direct supervision of individuals or teams within one year. Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Bachelor's degree (or equivalent) in relevant fields including Accounting, Finance, Computer Science, Management Information Systems, Engineering among others MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent Lithuanian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
14/05/2024
Project-based
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent Lithuanian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
My client is a specialist building services contractor that carries out design, manufacture and installation of new build and retrofit decarbonisation and renewable energy projects as well as modular mechanical & electrical prefabricated products, with a reputation for construction quality and delivery of projects to the highest standard. The Head of BIM will play a critical role in collaborating with the BIM managers and the BIM coordination teams to ensure delivery of the highest quality drawings and BIM modelling standards ensuring that all mechanical, electrical, and plumbing (MEP), architectural and structural elements are accurately represented and meet the project's specifications. The candidate will collaborate closely with the BIM, pre-construction, design, offsite fabrication and onsite operation teams to ensure seamless process to assist in delivering high profile projects. Key Responsibilities Project Delivery Strategy: Collaborate with the BIM Manager to develop and refine the overall BIM strategy and delivery programme for the project, ensuring that it aligns with the specific project objectives and company goals. BIM Execution Plan (BEP) Onboarding: Understand the project specific BIM execution plan, which details the project's BIM objectives, standards, workflows, roles, and deliverables that the BIM team must deliver to. Team Management: Manage and schedule the project deliverables for all BIM team members appointed to each project, assisting individuals as required, and ensuring that deliverables are being completed within the programme target completion dates. Resource Allocation: Coordinate with the BIM Manager to ensure that the necessary BIM team members are assigned to lead projects to ensure project completion dates are being sufficiently met. Project Reporting: Establish clear communication channels and provide regular project reporting with the BIM Manager and Associate Director to illustrate project progress and challenges. Project Modelling: While overseeing the project, a BIM Project Lead will also be directly involved in leading the creating of BIM models, especially intricate or critical portions that require detailed attention. Design Management: Supervise the BIM team in the creation, integration, and management of discipline-specific project design models and drawings (ie. MEP, structural, architectural), whilst ensuring that the models and drawing align with project requirements, specifications, and company standards Coordination & Integration: Ensuring seamless coordination between various design disciplines such as architecture, structure, MEP (Mechanical, Electrical, and Plumbing), and interiors. This involves integrating of various design aspects to create a cohesive and harmonious design. Clash Detection & Resolution: Utilise BIM software tools to identify clashes between different models (eg, structural and MEP) and coordinate with relevant teams to resolve these issues in the design phase, preventing costly on-site corrections. Quality Assurance: Implement rigorous quality assurance protocols to regularly validate the accuracy, completeness, and integrity of BIM models and associated drawings. Conduct periodic quality checks, both manual and automated, to identify inconsistencies, errors, or deviations. Document Control: Ensure that all BIM related documentation, such as revision histories, model updates, and change logs, are meticulously maintained and archived. Internal Coordination Meetings: Host BIM coordination meetings with relevant project team members to discuss any issues or concerns related to BIM design modelling or drawings for the attention of the team. Stakeholder Collaboration: Act as the primary BIM contact in attendance to BIM project meetings with external stakeholders, facilitating effective communication between architects, engineers, contractors, and other involved parties. Feedback Integration: Seek feedback from all relevant internal teams associated in delivering the projects regarding BIM processes and deliverables and use this feedback for continuous improvement. Performance Monitoring: Track and evaluate the performance of team members in terms of their modelling and drawing generation accuracy, speed, and standards. Professional Development: Identify training needs within the team and liaise with the BIM manager to organise training sessions, workshops, or courses to enhance their BIM modelling skills as required. Mentorship: Provide mentorship to team members, guiding them through complex modelling challenges and offering insights based on personal experience. Integration with Other Software: Understand and integrate the BIM project processes and how BIM models integrate with other software tools - ie. Dynamo 4D, 5D, & 6D BIM Integration: If applicable, oversee the integration of time (4D), cost (5D), and facility management (6D) data into BIM models, enhancing project predictability and post-construction facility management. ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.
14/05/2024
Full time
My client is a specialist building services contractor that carries out design, manufacture and installation of new build and retrofit decarbonisation and renewable energy projects as well as modular mechanical & electrical prefabricated products, with a reputation for construction quality and delivery of projects to the highest standard. The Head of BIM will play a critical role in collaborating with the BIM managers and the BIM coordination teams to ensure delivery of the highest quality drawings and BIM modelling standards ensuring that all mechanical, electrical, and plumbing (MEP), architectural and structural elements are accurately represented and meet the project's specifications. The candidate will collaborate closely with the BIM, pre-construction, design, offsite fabrication and onsite operation teams to ensure seamless process to assist in delivering high profile projects. Key Responsibilities Project Delivery Strategy: Collaborate with the BIM Manager to develop and refine the overall BIM strategy and delivery programme for the project, ensuring that it aligns with the specific project objectives and company goals. BIM Execution Plan (BEP) Onboarding: Understand the project specific BIM execution plan, which details the project's BIM objectives, standards, workflows, roles, and deliverables that the BIM team must deliver to. Team Management: Manage and schedule the project deliverables for all BIM team members appointed to each project, assisting individuals as required, and ensuring that deliverables are being completed within the programme target completion dates. Resource Allocation: Coordinate with the BIM Manager to ensure that the necessary BIM team members are assigned to lead projects to ensure project completion dates are being sufficiently met. Project Reporting: Establish clear communication channels and provide regular project reporting with the BIM Manager and Associate Director to illustrate project progress and challenges. Project Modelling: While overseeing the project, a BIM Project Lead will also be directly involved in leading the creating of BIM models, especially intricate or critical portions that require detailed attention. Design Management: Supervise the BIM team in the creation, integration, and management of discipline-specific project design models and drawings (ie. MEP, structural, architectural), whilst ensuring that the models and drawing align with project requirements, specifications, and company standards Coordination & Integration: Ensuring seamless coordination between various design disciplines such as architecture, structure, MEP (Mechanical, Electrical, and Plumbing), and interiors. This involves integrating of various design aspects to create a cohesive and harmonious design. Clash Detection & Resolution: Utilise BIM software tools to identify clashes between different models (eg, structural and MEP) and coordinate with relevant teams to resolve these issues in the design phase, preventing costly on-site corrections. Quality Assurance: Implement rigorous quality assurance protocols to regularly validate the accuracy, completeness, and integrity of BIM models and associated drawings. Conduct periodic quality checks, both manual and automated, to identify inconsistencies, errors, or deviations. Document Control: Ensure that all BIM related documentation, such as revision histories, model updates, and change logs, are meticulously maintained and archived. Internal Coordination Meetings: Host BIM coordination meetings with relevant project team members to discuss any issues or concerns related to BIM design modelling or drawings for the attention of the team. Stakeholder Collaboration: Act as the primary BIM contact in attendance to BIM project meetings with external stakeholders, facilitating effective communication between architects, engineers, contractors, and other involved parties. Feedback Integration: Seek feedback from all relevant internal teams associated in delivering the projects regarding BIM processes and deliverables and use this feedback for continuous improvement. Performance Monitoring: Track and evaluate the performance of team members in terms of their modelling and drawing generation accuracy, speed, and standards. Professional Development: Identify training needs within the team and liaise with the BIM manager to organise training sessions, workshops, or courses to enhance their BIM modelling skills as required. Mentorship: Provide mentorship to team members, guiding them through complex modelling challenges and offering insights based on personal experience. Integration with Other Software: Understand and integrate the BIM project processes and how BIM models integrate with other software tools - ie. Dynamo 4D, 5D, & 6D BIM Integration: If applicable, oversee the integration of time (4D), cost (5D), and facility management (6D) data into BIM models, enhancing project predictability and post-construction facility management. ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.
Job Title: Appian Architect Job Location: Norwich, Norfolk UK Job Type: Contract 6months + - Inside Ir35 Client: Wipro Day rate 500 - 550p/d 4 days/week onsite at Norwich Job Description: Appian Architect - C1 role Expert in Automation designing using Appian BPM and Appian RPA that includes integration with third party systems using Appian Smart Services, backlog refinement, Appian Story pointing Estimation, business process modelling and deployment. Expert in Appian delivery methodology including Initiate, Build, Release and Optimize. This role demands hands-on experience in Appian with in depth knowledge on Process Models, SAIL Interfaces, Web APIs, Sites, Process Model as a Service, Admin Console, Document Management and Integration Smart Services. Should be Appian Certified Lead Developer on recent Appian versions (L3 certification) Good to have prior experience/knowledge on Continuous Integration and Deployment model, Test Driven Development, Behavioural Driven Development and BFSI Domain knowledge Added advantage to have experience on automation of Appian support or BAU activities, Plugin developments, Appian server installations. Responsible for code reviews and contribute to Appian Center of Excellence (CoE) with new standards, guidelines and best practices Prior work experience in development of SOAP and Restful webservices and integration would be preferred. Over All IT Experience 10+ Years including other BPM tools like PEGA, Unqork, IBM BPM, Signavio, Open Text Appian Experience 5+ Years Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Responsibilities: Meeting with the IT manager to determine the company's current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. Technical Architect Requirements: Bachelor's degree in information technology or computer science. Previous work experience as a technical architect. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues.
14/05/2024
Project-based
Job Title: Appian Architect Job Location: Norwich, Norfolk UK Job Type: Contract 6months + - Inside Ir35 Client: Wipro Day rate 500 - 550p/d 4 days/week onsite at Norwich Job Description: Appian Architect - C1 role Expert in Automation designing using Appian BPM and Appian RPA that includes integration with third party systems using Appian Smart Services, backlog refinement, Appian Story pointing Estimation, business process modelling and deployment. Expert in Appian delivery methodology including Initiate, Build, Release and Optimize. This role demands hands-on experience in Appian with in depth knowledge on Process Models, SAIL Interfaces, Web APIs, Sites, Process Model as a Service, Admin Console, Document Management and Integration Smart Services. Should be Appian Certified Lead Developer on recent Appian versions (L3 certification) Good to have prior experience/knowledge on Continuous Integration and Deployment model, Test Driven Development, Behavioural Driven Development and BFSI Domain knowledge Added advantage to have experience on automation of Appian support or BAU activities, Plugin developments, Appian server installations. Responsible for code reviews and contribute to Appian Center of Excellence (CoE) with new standards, guidelines and best practices Prior work experience in development of SOAP and Restful webservices and integration would be preferred. Over All IT Experience 10+ Years including other BPM tools like PEGA, Unqork, IBM BPM, Signavio, Open Text Appian Experience 5+ Years Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Responsibilities: Meeting with the IT manager to determine the company's current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. Technical Architect Requirements: Bachelor's degree in information technology or computer science. Previous work experience as a technical architect. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues.