Whitehall Resources Ltd
City, London
Contact Centre Solution Architect - kore.ai Whitehall Resources require a Contact Centre Solution Architect to work with a key client on an initial 6 week contract. *This role is fully remote. *This role will require the successful candidate to work through an FCSA accredited umbrella company. Contact Centre Solution Architect - kore.ai Job Description: As a Contact Center Solution Architect, you will be responsible for designing and implementing end-to-end contact center solutions that meet the business requirements and objectives of our organization. You will work closely with stakeholders to understand their needs, assess technology options, and architect solutions that optimize performance, scalability, and customer experience. Responsibilities: Solution Design and Architecture: * Collaborate with stakeholders to gather and analyze business requirements for contact center solutions. * Strategic Solution Design: Lead the design and architecture of complex conversational AI solutions using Kore.ai's platform, considering long-term scalability, performance, and maintainability. * Design and architect scalable, reliable, and cost-effective contact center solutions that meet business objectives and align with industry best practices. * Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics. Technology Evaluation and Selection: * Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical capabilities, and industry standards. * Conduct proof-of-concept (POC) projects and technology assessments to validate feasibility and performance of proposed solutions. Integration and Implementation: * Define integration requirements and strategies for connecting contact center solutions with existing systems, applications, and third-party services. * Collaborate with internal IT teams, vendors, and partners to implement and configure contact center solutions, ensuring seamless integration and alignment with business processes. Performance Optimization and Scalability: * Identify opportunities to optimize performance, scalability, and efficiency of contact center solutions through system tuning, load balancing, and capacity planning. * Conduct performance testing and optimization activities to ensure contact center solutions meet performance requirements under varying workloads and conditions. Security and Compliance: * Ensure contact center solutions adhere to security standards, regulatory requirements, and compliance guidelines such as PCI DSS, GDPR, HIPAA, and SOC 2. * Define security controls, encryption methods, access policies, and audit trails to protect sensitive customer data and ensure data privacy. * Documentation and Knowledge Sharing: * Document solution architecture, design decisions, configurations, and technical specifications. * Provide guidance, training, and knowledge transfer to internal teams and stakeholders on contact center technologies, best practices, and implementation methodologies. Skills and qualifications: * Bachelor's or master's degree in computer science, Information Technology, or related field. * 15+ Years of Experience: Extensive experience in software development, architecture, and solution design, with a focus on conversational AI, chatbots, and related technologies. * Expertise: Deep knowledge and hands-on experience with Kore.ai's platform, including its features, capabilities, APIs, and integrations. * In-depth knowledge of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR, CRM). * Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. * Strong understanding of cloud computing platforms (eg, AWS, Azure, Google Cloud) and cloud-based contact center solutions. * Proficiency in system integration techniques, APIs, web services, and Middleware technologies. * Excellent communication, collaboration, and stakeholder management skills. * Ability to lead and influence cross-functional teams in a dynamic, fast-paced environment. Preferred Qualifications: * Certification in relevant areas such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or equivalent. * Experience with Agile or DevOps methodologies for software development and deployment. * Knowledge of emerging contact center trends and technologies such as AI, chatbots, speech analytics, and omnichannel engagement. * Experience in industries such as telecommunications, finance, healthcare, or retail with complex contact center requirements. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
Contact Centre Solution Architect - kore.ai Whitehall Resources require a Contact Centre Solution Architect to work with a key client on an initial 6 week contract. *This role is fully remote. *This role will require the successful candidate to work through an FCSA accredited umbrella company. Contact Centre Solution Architect - kore.ai Job Description: As a Contact Center Solution Architect, you will be responsible for designing and implementing end-to-end contact center solutions that meet the business requirements and objectives of our organization. You will work closely with stakeholders to understand their needs, assess technology options, and architect solutions that optimize performance, scalability, and customer experience. Responsibilities: Solution Design and Architecture: * Collaborate with stakeholders to gather and analyze business requirements for contact center solutions. * Strategic Solution Design: Lead the design and architecture of complex conversational AI solutions using Kore.ai's platform, considering long-term scalability, performance, and maintainability. * Design and architect scalable, reliable, and cost-effective contact center solutions that meet business objectives and align with industry best practices. * Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics. Technology Evaluation and Selection: * Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical capabilities, and industry standards. * Conduct proof-of-concept (POC) projects and technology assessments to validate feasibility and performance of proposed solutions. Integration and Implementation: * Define integration requirements and strategies for connecting contact center solutions with existing systems, applications, and third-party services. * Collaborate with internal IT teams, vendors, and partners to implement and configure contact center solutions, ensuring seamless integration and alignment with business processes. Performance Optimization and Scalability: * Identify opportunities to optimize performance, scalability, and efficiency of contact center solutions through system tuning, load balancing, and capacity planning. * Conduct performance testing and optimization activities to ensure contact center solutions meet performance requirements under varying workloads and conditions. Security and Compliance: * Ensure contact center solutions adhere to security standards, regulatory requirements, and compliance guidelines such as PCI DSS, GDPR, HIPAA, and SOC 2. * Define security controls, encryption methods, access policies, and audit trails to protect sensitive customer data and ensure data privacy. * Documentation and Knowledge Sharing: * Document solution architecture, design decisions, configurations, and technical specifications. * Provide guidance, training, and knowledge transfer to internal teams and stakeholders on contact center technologies, best practices, and implementation methodologies. Skills and qualifications: * Bachelor's or master's degree in computer science, Information Technology, or related field. * 15+ Years of Experience: Extensive experience in software development, architecture, and solution design, with a focus on conversational AI, chatbots, and related technologies. * Expertise: Deep knowledge and hands-on experience with Kore.ai's platform, including its features, capabilities, APIs, and integrations. * In-depth knowledge of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR, CRM). * Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. * Strong understanding of cloud computing platforms (eg, AWS, Azure, Google Cloud) and cloud-based contact center solutions. * Proficiency in system integration techniques, APIs, web services, and Middleware technologies. * Excellent communication, collaboration, and stakeholder management skills. * Ability to lead and influence cross-functional teams in a dynamic, fast-paced environment. Preferred Qualifications: * Certification in relevant areas such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or equivalent. * Experience with Agile or DevOps methodologies for software development and deployment. * Knowledge of emerging contact center trends and technologies such as AI, chatbots, speech analytics, and omnichannel engagement. * Experience in industries such as telecommunications, finance, healthcare, or retail with complex contact center requirements. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
Request Technology - Robyn Honquest
Chicago, Illinois
ASSOCIATE PRINCIPAL, APPIAN SOFTWARE ENGINEERING SALARY: $140k - $145k - $152k plus 15% bonus LOCATION: Chicago, IL Hybrid 3 days onsite, 2 days remote Looking for someone to design development testing and do the implementation of appian software. You will need 5 years Front End user experience, JavaScript automating workflows inside appian aws unix linux Java python node js angular 2.0 or react js and Middleware technologies. Working knowledge of devops terraform ansible Jenkins Kubernetes helm and cicd pipelines. Must have a degree and be apian certified developer required Contribute to design, technical direction and architecture including collaborating with various teams to build fit for purpose solutions. Applies expert knowledge of Java, Python, JavaScript, NodeJS, Angular 2.0 or ReactJS and middle-ware technologies in independently designing and developing key services with a focus on continuous integration and delivery Participates in code reviews, proactively identifying and mitigating potential issues and defects as well as assisting with continuous improvement Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Qualifications: 5+ years of Front End, User Experience, development (required) 5+ years of experience in JavaScript skills (required) 3 + years of experience automating workflows inside Appian and in conjunction with integration to other tools (required) 3+ years of experience in React application development (required) 3+ years of hands-on HTML5/CSS3 experience (required) Experience with Java and/or Python (required) Experience with popular Javascript frameworks such as React, Node JS, Vue, Angular 2.0 (required) Experience of working with websockets, HTTP 1.1 and HTTP/2 (required) Experience with RESTful APIs and JSON RPC (required) Ability to write clean, bug-free code that is easy to understand and easily maintainable (required) Experience with BDD methodologies & automated acceptance testing (required) Technical Skills: 5+ years hands-on experience in Java, including good understanding of Java fundamentals such as Memory Model, Runtime Environment, Concurrency and Multithreading (required) Past/Current experience of 3+ years working on a large scale cloud native project (platform: Unix/Linux, Type of Systems: event-driven/transaction processing/high performance computing) as Technical Lead. These experiences should include developing/architecting core libraries or framework used by the platform to support fundamental services like storage, alert notifications, security, etc. (required) Appian Process Modeling, Smart Services, Rules and Tempo event services, database, and Web services (required) Experience with cloud technologies and migrations using public cloud vendor preferably using cloud foundational services like AWS's VPCs, Security groups, EC2, RDS, S3 ACLs, KMS, AWS CLI and IAM etc. (required) Experience with distributed message brokers using Kafka (required) Experience with high speed distributed computing frameworks such as AWS EMR, Hadoop, HDFS, S3, MapReduce, Apache Spark, Apache Hive, Kafka Streams, Apache Flink etc. (required) Experience working with various types of databases like Relational, NoSQL, Object-based, Graph (required) Working knowledge of DevOps tools. Eg Terraform, Ansible, Jenkins, Kubernetes, Helm and CI/CD pipeline etc (required) Familiarity with monitoring related tools and frameworks like Splunk, ElasticSearch, Prometheus, AppDynamics (required) Education and/or Experience: BS degree in Computer Science, similar technical field Appian certified developer
ASSOCIATE PRINCIPAL, APPIAN SOFTWARE ENGINEERING SALARY: $140k - $145k - $152k plus 15% bonus LOCATION: Chicago, IL Hybrid 3 days onsite, 2 days remote Looking for someone to design development testing and do the implementation of appian software. You will need 5 years Front End user experience, JavaScript automating workflows inside appian aws unix linux Java python node js angular 2.0 or react js and Middleware technologies. Working knowledge of devops terraform ansible Jenkins Kubernetes helm and cicd pipelines. Must have a degree and be apian certified developer required Contribute to design, technical direction and architecture including collaborating with various teams to build fit for purpose solutions. Applies expert knowledge of Java, Python, JavaScript, NodeJS, Angular 2.0 or ReactJS and middle-ware technologies in independently designing and developing key services with a focus on continuous integration and delivery Participates in code reviews, proactively identifying and mitigating potential issues and defects as well as assisting with continuous improvement Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Qualifications: 5+ years of Front End, User Experience, development (required) 5+ years of experience in JavaScript skills (required) 3 + years of experience automating workflows inside Appian and in conjunction with integration to other tools (required) 3+ years of experience in React application development (required) 3+ years of hands-on HTML5/CSS3 experience (required) Experience with Java and/or Python (required) Experience with popular Javascript frameworks such as React, Node JS, Vue, Angular 2.0 (required) Experience of working with websockets, HTTP 1.1 and HTTP/2 (required) Experience with RESTful APIs and JSON RPC (required) Ability to write clean, bug-free code that is easy to understand and easily maintainable (required) Experience with BDD methodologies & automated acceptance testing (required) Technical Skills: 5+ years hands-on experience in Java, including good understanding of Java fundamentals such as Memory Model, Runtime Environment, Concurrency and Multithreading (required) Past/Current experience of 3+ years working on a large scale cloud native project (platform: Unix/Linux, Type of Systems: event-driven/transaction processing/high performance computing) as Technical Lead. These experiences should include developing/architecting core libraries or framework used by the platform to support fundamental services like storage, alert notifications, security, etc. (required) Appian Process Modeling, Smart Services, Rules and Tempo event services, database, and Web services (required) Experience with cloud technologies and migrations using public cloud vendor preferably using cloud foundational services like AWS's VPCs, Security groups, EC2, RDS, S3 ACLs, KMS, AWS CLI and IAM etc. (required) Experience with distributed message brokers using Kafka (required) Experience with high speed distributed computing frameworks such as AWS EMR, Hadoop, HDFS, S3, MapReduce, Apache Spark, Apache Hive, Kafka Streams, Apache Flink etc. (required) Experience working with various types of databases like Relational, NoSQL, Object-based, Graph (required) Working knowledge of DevOps tools. Eg Terraform, Ansible, Jenkins, Kubernetes, Helm and CI/CD pipeline etc (required) Familiarity with monitoring related tools and frameworks like Splunk, ElasticSearch, Prometheus, AppDynamics (required) Education and/or Experience: BS degree in Computer Science, similar technical field Appian certified developer