Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this Hybrid contract role* Prestigious Financial Institution is currently seeking an IT Asset Management Associate. Candidate will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs Responsibilities. This position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management softwares. Experience interpreting licensing terms and conditions, purchase orders, and service agreements. Knowledge of Hardware Asset life cycle from request to disposal. Knowledge of inventory process and controls including asset tagging and data cleansing. Experience in ServiceNow Orchestration and Performance Analytics. Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective system that adheres to governance standards. Broad general knowledge of IT infrastructure topology including typical application, server, and network configurations. Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence).
15/06/2024
Project-based
*We are unable to sponsor for this Hybrid contract role* Prestigious Financial Institution is currently seeking an IT Asset Management Associate. Candidate will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs Responsibilities. This position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management softwares. Experience interpreting licensing terms and conditions, purchase orders, and service agreements. Knowledge of Hardware Asset life cycle from request to disposal. Knowledge of inventory process and controls including asset tagging and data cleansing. Experience in ServiceNow Orchestration and Performance Analytics. Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective system that adheres to governance standards. Broad general knowledge of IT infrastructure topology including typical application, server, and network configurations. Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence).
Senior IT Support Analyst required by my leading company based in Dorking As a key member of our IT support team, you will be responsible for: Providing comprehensive support to all users, following helpdesk procedures and priorities to ensure optimal service levels and timely issue resolution. Ensuring clear and continuous communication with users throughout the issue resolution process. Managing and supporting all technology, including desktops, software, laptops, printers, and mobile devices. Proactively assessing the IT Services' technology infrastructure and presenting findings to the IT Network Manager. Undertaking a variety of technical tasks focused on maintaining and upgrading IT systems. Monitoring the performance of IT and audio-visual hardware, software, and cabling to identify and resolve specific or recurring issues, and providing detailed reports to the IT Network Manager. Skills required: Experience in supporting, developing, and maintaining IT systems and infrastructure. Proficiency with Microsoft Active Directory and SCCM. Experience with Microsoft Hyper-V and SAN environments. Familiarity with HPE networks and configuration. Knowledge of Dell EMC hardware. Expertise in Office 365 and End-Point Manager (Microsoft Intune). Competence in Microsoft SharePoint and Teams. Understanding of IP Addressing, subnets, and VLANs. Proficiency with Windows 10 & 11, including basic customization and imaging. Experience in server installation and maintenance. Knowledge of Windows Server OS. Understanding of backup and SAN theory and technology. This is a technically focused position dealing with internal users and a variety of stakeholder. You MUST possess EXCELLENT communication skills and be in commuting distance of Dorking. This is NOT a remote role.
14/06/2024
Full time
Senior IT Support Analyst required by my leading company based in Dorking As a key member of our IT support team, you will be responsible for: Providing comprehensive support to all users, following helpdesk procedures and priorities to ensure optimal service levels and timely issue resolution. Ensuring clear and continuous communication with users throughout the issue resolution process. Managing and supporting all technology, including desktops, software, laptops, printers, and mobile devices. Proactively assessing the IT Services' technology infrastructure and presenting findings to the IT Network Manager. Undertaking a variety of technical tasks focused on maintaining and upgrading IT systems. Monitoring the performance of IT and audio-visual hardware, software, and cabling to identify and resolve specific or recurring issues, and providing detailed reports to the IT Network Manager. Skills required: Experience in supporting, developing, and maintaining IT systems and infrastructure. Proficiency with Microsoft Active Directory and SCCM. Experience with Microsoft Hyper-V and SAN environments. Familiarity with HPE networks and configuration. Knowledge of Dell EMC hardware. Expertise in Office 365 and End-Point Manager (Microsoft Intune). Competence in Microsoft SharePoint and Teams. Understanding of IP Addressing, subnets, and VLANs. Proficiency with Windows 10 & 11, including basic customization and imaging. Experience in server installation and maintenance. Knowledge of Windows Server OS. Understanding of backup and SAN theory and technology. This is a technically focused position dealing with internal users and a variety of stakeholder. You MUST possess EXCELLENT communication skills and be in commuting distance of Dorking. This is NOT a remote role.
Break-Fix Engineer (Analyst II Infrastructure Services) - Erskine - 6+ month's contract - Daily rate DOE. Join our team as a Break-Fix Engineer (Analyst II Infrastructure Services) with a leading provider of IT Services and IT Consulting. This role requires 5 days onsite in Erskine. Key Responsibilities: Provide technical input, solutions, and recommendations for deal pursuit. Engage in and offer support for transition/transformation efforts. Monitor service delivery compliance to budget, quality standards, and customer/internal business/end user requirements. Requirements: Hold current, valid SC clearance. Capable and confident in technical, administrative, and operational aspects. Engage in the device break-fix process from beginning to end. Accountable for conducting repairs on customer equipment such as laptops, desktops, and mobile devices. Identifying and resolving computer-related issues. Maintaining repair records utilizing an internal asset and tracking system (TIMS). Primarily focused on hardware break/fix (80%), with a foundational understanding of software tools and operating systems for diagnosis, resolution, and installation purposes. If you're ready to contribute your skills and expertise in a dynamic IT environment, apply now to join our team! Location: Erskine, onsite 5 days a week. Note: Only candidates with current, valid SC clearance will be considered. This is an urgent vacancy shortlisting will take place this week and next so If this is of any interest then please apply directly to the ad, or send your current CV to (see below) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
14/06/2024
Project-based
Break-Fix Engineer (Analyst II Infrastructure Services) - Erskine - 6+ month's contract - Daily rate DOE. Join our team as a Break-Fix Engineer (Analyst II Infrastructure Services) with a leading provider of IT Services and IT Consulting. This role requires 5 days onsite in Erskine. Key Responsibilities: Provide technical input, solutions, and recommendations for deal pursuit. Engage in and offer support for transition/transformation efforts. Monitor service delivery compliance to budget, quality standards, and customer/internal business/end user requirements. Requirements: Hold current, valid SC clearance. Capable and confident in technical, administrative, and operational aspects. Engage in the device break-fix process from beginning to end. Accountable for conducting repairs on customer equipment such as laptops, desktops, and mobile devices. Identifying and resolving computer-related issues. Maintaining repair records utilizing an internal asset and tracking system (TIMS). Primarily focused on hardware break/fix (80%), with a foundational understanding of software tools and operating systems for diagnosis, resolution, and installation purposes. If you're ready to contribute your skills and expertise in a dynamic IT environment, apply now to join our team! Location: Erskine, onsite 5 days a week. Note: Only candidates with current, valid SC clearance will be considered. This is an urgent vacancy shortlisting will take place this week and next so If this is of any interest then please apply directly to the ad, or send your current CV to (see below) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
IT Infrastructure Engineer - 2nd to 3rd Line Support - Nottingham, East Midlands £45,000pa to £50,000pa + On-Call Allowance + Excellent Benefits Package + Career Development for your Future. You will report to the Client HQ in Nottingham HQ with Hybrid Working available. PLEASE NOTE: DBS Check and SC Check as well as a Full Drivers License will be Required for this role. Key Technical Skills Required: All Microsoft Technologies including - Azure, Axure AD, Group Policy, O365, Windows Server Genealogy, Windows 10/11, SQL/MySQL, ServiceNow, Inhouse & Remote Devices, Laptops, Printers, Tablets, Android, Apple, VMware and/or Hyper-V, PowerShell, Service Operation Toolset experience (SolarWinds, Service Now etc), Cisco, WAN/LAN Administration including, "especially in a SDWAN/SD Branch". The Client: This established and well known Legal company ranked No 1 in the UK for the past 3 years, are seeking an experienced, enthusiastic and challenge orientated IT Infrastructure Engineer with solid 2nd and 3rd IT experience to enhance their IT Infrastructure Engineering Team based in Nottingham, East Midlands. This client are proud to be tagged as a "Great Place to Work" by current staff and they will offer you an inclusive, collaborative atmosphere to develop your skills as part of a thriving team with opportunities to be grasped for your future. In this role you will work in an Infrastructure Engineering Team of 5 x Infrastructure Engineers and report into the Head of IT, this role is to work 5 days per week and the role requirements are: Requirements for this Role: Ensure the on-going operational efficiency of all aspects of the firms IT systems Knowledge, and demonstrable experience, of WAN/LAN administration including, especially in a SDWAN/SD Branch configuration Demonstrable knowledge of maintaining a virtualised/cloud server environment Strong Active Directory domain administration including Azure, Azure AD and Microsoft O365 platforms Experience of PowerShell would be highly advantageous Extensive use of the most appropriate monitoring tools to proactively uphold the health and stability of the infrastructure Provide 2nd Line diagnosis and resolution of Infrastructure incidents and service requests To maintain server operating systems and to support network connectivity across multiple sites Use trend analysis to prevent future problems and increase availability Access software updates, drivers, knowledge bases, and FAQ resources to aid in problem resolution and update knowledge bases with new identified fixes. Be responsible for roadmap reporting on a chosen manufacturer To undertake any other tasks reasonably required while performing the job, as set out by the Head of Infrastructure Essential Technical Requirements: All Microsoft Technologies including - Azure, Axure AD, Group Policy, O365 Windows Server Genealogy Microsoft Desktop, Windows 10/11, SQL/MySQL, ServiceNow Inhouse & Remote Devices, Laptops, Printers, Tablets, Android, Apple VMware and/or Hyper-V, PowerShell, Service Operation Toolset experience (SolarWinds, Service Now etc) Cisco, WAN/LAN Administration including, "especially in a SDWAN/SD Branch". Wi-Fi, Networking - LAN WAN, Remote Connectivity Experience of IT Infrastructure troubleshooting Experience with hardware break/fix including Mobiles, Laptops/Desktops/Handheld Devices & Peripherals Microsoft Windows 10/11 and Office 365 Meeting Room, TV, Media and Conferencing Equipment Highly Desired Skills: Holding any Technical Certifications, MCSE, VMware/VCP, Cisco, Fortinet etc Understanding of ITIL service management processes Knowledge of ITIL processes experience of working within an ITIL environment General: Ensure you comply with the IT organisation requirements, processes, procedures and policies. Share knowledge and expertise with others, coaching and supporting team members as required. Perform other duties as assigned by your line manager. Providing specialist support to staff and teams within the firm. Assist with systems integrations and testing Maintaining knowledge items to ensure that they are current, relevant and valid. Ensure that all activities are performed at a consistently high standard with minimal risk to the firm, and that opportunities to improve services and processes are identified and actioned. Rise above your peers and call John McManus at Experis IT today for more information
14/06/2024
Full time
IT Infrastructure Engineer - 2nd to 3rd Line Support - Nottingham, East Midlands £45,000pa to £50,000pa + On-Call Allowance + Excellent Benefits Package + Career Development for your Future. You will report to the Client HQ in Nottingham HQ with Hybrid Working available. PLEASE NOTE: DBS Check and SC Check as well as a Full Drivers License will be Required for this role. Key Technical Skills Required: All Microsoft Technologies including - Azure, Axure AD, Group Policy, O365, Windows Server Genealogy, Windows 10/11, SQL/MySQL, ServiceNow, Inhouse & Remote Devices, Laptops, Printers, Tablets, Android, Apple, VMware and/or Hyper-V, PowerShell, Service Operation Toolset experience (SolarWinds, Service Now etc), Cisco, WAN/LAN Administration including, "especially in a SDWAN/SD Branch". The Client: This established and well known Legal company ranked No 1 in the UK for the past 3 years, are seeking an experienced, enthusiastic and challenge orientated IT Infrastructure Engineer with solid 2nd and 3rd IT experience to enhance their IT Infrastructure Engineering Team based in Nottingham, East Midlands. This client are proud to be tagged as a "Great Place to Work" by current staff and they will offer you an inclusive, collaborative atmosphere to develop your skills as part of a thriving team with opportunities to be grasped for your future. In this role you will work in an Infrastructure Engineering Team of 5 x Infrastructure Engineers and report into the Head of IT, this role is to work 5 days per week and the role requirements are: Requirements for this Role: Ensure the on-going operational efficiency of all aspects of the firms IT systems Knowledge, and demonstrable experience, of WAN/LAN administration including, especially in a SDWAN/SD Branch configuration Demonstrable knowledge of maintaining a virtualised/cloud server environment Strong Active Directory domain administration including Azure, Azure AD and Microsoft O365 platforms Experience of PowerShell would be highly advantageous Extensive use of the most appropriate monitoring tools to proactively uphold the health and stability of the infrastructure Provide 2nd Line diagnosis and resolution of Infrastructure incidents and service requests To maintain server operating systems and to support network connectivity across multiple sites Use trend analysis to prevent future problems and increase availability Access software updates, drivers, knowledge bases, and FAQ resources to aid in problem resolution and update knowledge bases with new identified fixes. Be responsible for roadmap reporting on a chosen manufacturer To undertake any other tasks reasonably required while performing the job, as set out by the Head of Infrastructure Essential Technical Requirements: All Microsoft Technologies including - Azure, Axure AD, Group Policy, O365 Windows Server Genealogy Microsoft Desktop, Windows 10/11, SQL/MySQL, ServiceNow Inhouse & Remote Devices, Laptops, Printers, Tablets, Android, Apple VMware and/or Hyper-V, PowerShell, Service Operation Toolset experience (SolarWinds, Service Now etc) Cisco, WAN/LAN Administration including, "especially in a SDWAN/SD Branch". Wi-Fi, Networking - LAN WAN, Remote Connectivity Experience of IT Infrastructure troubleshooting Experience with hardware break/fix including Mobiles, Laptops/Desktops/Handheld Devices & Peripherals Microsoft Windows 10/11 and Office 365 Meeting Room, TV, Media and Conferencing Equipment Highly Desired Skills: Holding any Technical Certifications, MCSE, VMware/VCP, Cisco, Fortinet etc Understanding of ITIL service management processes Knowledge of ITIL processes experience of working within an ITIL environment General: Ensure you comply with the IT organisation requirements, processes, procedures and policies. Share knowledge and expertise with others, coaching and supporting team members as required. Perform other duties as assigned by your line manager. Providing specialist support to staff and teams within the firm. Assist with systems integrations and testing Maintaining knowledge items to ensure that they are current, relevant and valid. Ensure that all activities are performed at a consistently high standard with minimal risk to the firm, and that opportunities to improve services and processes are identified and actioned. Rise above your peers and call John McManus at Experis IT today for more information
My City based Banking client is currently looking for a Digital Employee Experience (DEX) Team Manager to join their organisation on a permanent basis. The basic salary is £90-95k plus benefits The DEX Team Manager will: Lead a team of 3 direct reports and approx. 20 members of staff overall. Manage an annual investment and expense budget relative to the activities of the group. Ensure that the DEX environment is maintained according to operational and security standards and policies. Ensure that the organisation's DEX environment is maintained according to operational and security standards and policies. Works across the wider Infrastructure group - team managers, engineering staff and peers in the Customer Service Centre (CSC) function. Oversee the management of the day-to-day support experience, maintenance, and enhancement of the organisation's DEX environment - including Windows desktops and laptops, Citrix VDI solutions, mobile devices including Apple iPhone, iPad, and Android, Canon Uniflow Print system and MFD devices. If you have Digital Employee Experience (DEX) and want to learn more about this opportunity, please apply with your latest CV in the first instance.
14/06/2024
Full time
My City based Banking client is currently looking for a Digital Employee Experience (DEX) Team Manager to join their organisation on a permanent basis. The basic salary is £90-95k plus benefits The DEX Team Manager will: Lead a team of 3 direct reports and approx. 20 members of staff overall. Manage an annual investment and expense budget relative to the activities of the group. Ensure that the DEX environment is maintained according to operational and security standards and policies. Ensure that the organisation's DEX environment is maintained according to operational and security standards and policies. Works across the wider Infrastructure group - team managers, engineering staff and peers in the Customer Service Centre (CSC) function. Oversee the management of the day-to-day support experience, maintenance, and enhancement of the organisation's DEX environment - including Windows desktops and laptops, Citrix VDI solutions, mobile devices including Apple iPhone, iPad, and Android, Canon Uniflow Print system and MFD devices. If you have Digital Employee Experience (DEX) and want to learn more about this opportunity, please apply with your latest CV in the first instance.
Position Overview: Our client uses a proprietary, internally developed knowledgebase system known as 'G- Trac'. Initially designed to enhance team communication, collaboration and reporting, G-Trac aggregates updated information on a variety of modules, including but not limited to CRM, companies, events, Legal agreements, projects, inventory, CMS, training, policies, HSE, risks, and sales orders. Recently, the company has taken a strategic pivot to transform G-Trac into a SaaS (Software as a Service) platform, allowing other companies to utilise this robust system to manage their business operations. The Software Support Analyst for 'GKS' will play a crucial role in the ongoing development of G- Trac, not only by entering, managing, and updating data within the G-Trac knowledgebase but also by preparing the system for external use. The successful candidate will champion the expanded capabilities of G-Trac across the group, providing training to users, acting as a data helpdesk and ensuring the platform meets the diverse needs of both internal and external clients. Responsibilities include troubleshooting potential bugs, liaising with the technical team to report issues and continuously enhancing the system's functionality. The role is pivotal in offering first-class software support and maximizing value through comprehensive training and user education, adapting to the platform's evolving business model. The role responsibilities will include: Capturing, updating, uploading, and managing data in the G-Trac knowledgebase system, which is now transitioning to a SaaS This involves extensive and routine data entry tasks related to companies and individuals as part of our client's CRM initiatives, which are crucial for internal use and as a service offering to other businesses. Entering data and information from time to time on behalf of other users, ensuring seamless integration and consistency across the SaaS Monitoring, curating and improving user entries while providing ongoing guidance to users for optimal information effectiveness is essential for maintaining high-quality service delivery in a SaaS Conducting Internet and desktop research to keep the knowledgebase updated with news and current affairs relevant to the Group and to aid CRM, enhancing the platform's value to external clients. Providing G-Trac training and development to new and existing users, including preparation and maintenance of user and training materials tailored for both internal stakeholders and external SaaS Acting as the G-Trac helpdesk for users to assist with queries and issues, offering critical support in a customer-facing SaaS solution. Collating and interpreting user feedback and comments to continuously improve the system is a key process in the iterative development of a SaaS Collecting and detailing functional requirements for adding new features or modifying current ones, aligning product development with user needs and market trends in the SaaS industry. Collaborating closely with the Development team to ensure these requirements are accurately implemented and delivered on time, ensuring the platform's reliability and scalability as a SaaS Verify the functionality of all features following a system update and report any discrepancies or issues to the development team for resolution, which is crucial for maintaining high service levels expected from a SaaS
14/06/2024
Full time
Position Overview: Our client uses a proprietary, internally developed knowledgebase system known as 'G- Trac'. Initially designed to enhance team communication, collaboration and reporting, G-Trac aggregates updated information on a variety of modules, including but not limited to CRM, companies, events, Legal agreements, projects, inventory, CMS, training, policies, HSE, risks, and sales orders. Recently, the company has taken a strategic pivot to transform G-Trac into a SaaS (Software as a Service) platform, allowing other companies to utilise this robust system to manage their business operations. The Software Support Analyst for 'GKS' will play a crucial role in the ongoing development of G- Trac, not only by entering, managing, and updating data within the G-Trac knowledgebase but also by preparing the system for external use. The successful candidate will champion the expanded capabilities of G-Trac across the group, providing training to users, acting as a data helpdesk and ensuring the platform meets the diverse needs of both internal and external clients. Responsibilities include troubleshooting potential bugs, liaising with the technical team to report issues and continuously enhancing the system's functionality. The role is pivotal in offering first-class software support and maximizing value through comprehensive training and user education, adapting to the platform's evolving business model. The role responsibilities will include: Capturing, updating, uploading, and managing data in the G-Trac knowledgebase system, which is now transitioning to a SaaS This involves extensive and routine data entry tasks related to companies and individuals as part of our client's CRM initiatives, which are crucial for internal use and as a service offering to other businesses. Entering data and information from time to time on behalf of other users, ensuring seamless integration and consistency across the SaaS Monitoring, curating and improving user entries while providing ongoing guidance to users for optimal information effectiveness is essential for maintaining high-quality service delivery in a SaaS Conducting Internet and desktop research to keep the knowledgebase updated with news and current affairs relevant to the Group and to aid CRM, enhancing the platform's value to external clients. Providing G-Trac training and development to new and existing users, including preparation and maintenance of user and training materials tailored for both internal stakeholders and external SaaS Acting as the G-Trac helpdesk for users to assist with queries and issues, offering critical support in a customer-facing SaaS solution. Collating and interpreting user feedback and comments to continuously improve the system is a key process in the iterative development of a SaaS Collecting and detailing functional requirements for adding new features or modifying current ones, aligning product development with user needs and market trends in the SaaS industry. Collaborating closely with the Development team to ensure these requirements are accurately implemented and delivered on time, ensuring the platform's reliability and scalability as a SaaS Verify the functionality of all features following a system update and report any discrepancies or issues to the development team for resolution, which is crucial for maintaining high service levels expected from a SaaS
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
13/06/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
13/06/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
*We are unable to sponsor for this Hybrid contract role* Prestigious Financial Institution is currently seeking an IT Asset Management Associate. Candidate will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs Responsibilities. This position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management softwares. Experience interpreting licensing terms and conditions, purchase orders, and service agreements. Knowledge of Hardware Asset life cycle from request to disposal. Knowledge of inventory process and controls including asset tagging and data cleansing. Experience in ServiceNow Orchestration and Performance Analytics. Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective system that adheres to governance standards. Broad general knowledge of IT infrastructure topology including typical application, server, and network configurations. Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence).
13/06/2024
Project-based
*We are unable to sponsor for this Hybrid contract role* Prestigious Financial Institution is currently seeking an IT Asset Management Associate. Candidate will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs Responsibilities. This position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management softwares. Experience interpreting licensing terms and conditions, purchase orders, and service agreements. Knowledge of Hardware Asset life cycle from request to disposal. Knowledge of inventory process and controls including asset tagging and data cleansing. Experience in ServiceNow Orchestration and Performance Analytics. Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective system that adheres to governance standards. Broad general knowledge of IT infrastructure topology including typical application, server, and network configurations. Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence).
NO SPONSORSHIP 2nd Shift - Production Server/Desktop Administration - UC4 Scheduler 2nd Shift: Tuesday-Saturday (2:30pm-11pm cst) The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. You would be a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Primary Duties and Responsibilities Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Employing first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. (Service Now/Remedy) Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Technical Skills Working knowledge of ITIL principles Understands technical monitoring and metrics Sophisticated understanding of enterprising technology Understanding of Scheduling (UC4/Control-M) Network Unix/Linux Windows Storage Mainframe MQ (stop/start/recycle) Mature understanding of the relationship between software and hardware Knowledge of Clearing and Finance industry Knowledge of Application life cycle and deployment Bachelor's degree 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 5+ years working knowledge of an open systems scheduling product (UC4). 3 + years work knowledge of cloud environment DevOps experience desired but not required.
13/06/2024
Full time
NO SPONSORSHIP 2nd Shift - Production Server/Desktop Administration - UC4 Scheduler 2nd Shift: Tuesday-Saturday (2:30pm-11pm cst) The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. You would be a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Primary Duties and Responsibilities Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Employing first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. (Service Now/Remedy) Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Technical Skills Working knowledge of ITIL principles Understands technical monitoring and metrics Sophisticated understanding of enterprising technology Understanding of Scheduling (UC4/Control-M) Network Unix/Linux Windows Storage Mainframe MQ (stop/start/recycle) Mature understanding of the relationship between software and hardware Knowledge of Clearing and Finance industry Knowledge of Application life cycle and deployment Bachelor's degree 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 5+ years working knowledge of an open systems scheduling product (UC4). 3 + years work knowledge of cloud environment DevOps experience desired but not required.
NO SPONSORSHIP 2nd Shift - Production Server/Desktop Administration - UC4 Scheduler 2nd Shift: Tuesday-Saturday (2:30pm-11pm cst) The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. You would be a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Primary Duties and Responsibilities Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Employing first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. (Service Now/Remedy) Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Technical Skills Working knowledge of ITIL principles Understands technical monitoring and metrics Sophisticated understanding of enterprising technology Understanding of Scheduling (UC4/Control-M) Network Unix/Linux Windows Storage Mainframe MQ (stop/start/recycle) Mature understanding of the relationship between software and hardware Knowledge of Clearing and Finance industry Knowledge of Application life cycle and deployment Bachelor's degree 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 5+ years working knowledge of an open systems scheduling product (UC4). 3 + years work knowledge of cloud environment DevOps experience desired but not required.
13/06/2024
Full time
NO SPONSORSHIP 2nd Shift - Production Server/Desktop Administration - UC4 Scheduler 2nd Shift: Tuesday-Saturday (2:30pm-11pm cst) The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. You would be a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Primary Duties and Responsibilities Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Employing first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. (Service Now/Remedy) Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Technical Skills Working knowledge of ITIL principles Understands technical monitoring and metrics Sophisticated understanding of enterprising technology Understanding of Scheduling (UC4/Control-M) Network Unix/Linux Windows Storage Mainframe MQ (stop/start/recycle) Mature understanding of the relationship between software and hardware Knowledge of Clearing and Finance industry Knowledge of Application life cycle and deployment Bachelor's degree 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 5+ years working knowledge of an open systems scheduling product (UC4). 3 + years work knowledge of cloud environment DevOps experience desired but not required.
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Newcastle Upon Tyne, Tyne And Wear
2nd Line Support Engineer - Azure, O365, VMWare, Citrix - £140-£165 p/day - Inside IR35 - 3 months (rolling) - Hybrid (Newcastle) Working at a Leading IT Solutions & Service Provider Company you will be joining a thriving and busy Service Desk. This role will be to assist with my clients 2nd Line backlog requests and new BAU escalation tickets. As well as being technically skilled you will be need to have a excellent customer service and communication skills. You must be able to demonstrate previous experience of working under pressure and adhering to strict SLA agreements. Key Skills Proven 2nd Line Support Experience Azure Microsoft 365 Suite VMWare Citrix Experience in managing multiple tickets Responsibilities Providing proactive support and maintenance for company infrastructure and business continuity Delivering post project support to all customers Act as an escalation point for Helpdesk Analysts & Apprentices. Teach/support more junior member of the team Diagnose a wide range of issues, from the user desktop environments to server applications A willingness to proactively document/maintain standard processes and procedures, updating knowledge article 2nd Line Support Engineer - Azure, O365, VMWare, Citrix - £140-£165 p/day - Inside IR35 - 3 months (rolling) - Hybrid (Newcastle)
13/06/2024
Project-based
2nd Line Support Engineer - Azure, O365, VMWare, Citrix - £140-£165 p/day - Inside IR35 - 3 months (rolling) - Hybrid (Newcastle) Working at a Leading IT Solutions & Service Provider Company you will be joining a thriving and busy Service Desk. This role will be to assist with my clients 2nd Line backlog requests and new BAU escalation tickets. As well as being technically skilled you will be need to have a excellent customer service and communication skills. You must be able to demonstrate previous experience of working under pressure and adhering to strict SLA agreements. Key Skills Proven 2nd Line Support Experience Azure Microsoft 365 Suite VMWare Citrix Experience in managing multiple tickets Responsibilities Providing proactive support and maintenance for company infrastructure and business continuity Delivering post project support to all customers Act as an escalation point for Helpdesk Analysts & Apprentices. Teach/support more junior member of the team Diagnose a wide range of issues, from the user desktop environments to server applications A willingness to proactively document/maintain standard processes and procedures, updating knowledge article 2nd Line Support Engineer - Azure, O365, VMWare, Citrix - £140-£165 p/day - Inside IR35 - 3 months (rolling) - Hybrid (Newcastle)
The Role: At Methods/CoreAzure are experts in working with organisations across the Public and Private sector. Working with our clients to enable true digital transformation through exploiting the Microsoft Cloud Platform. The Technical Architect provides thought leadership and strategic guidance for customers' technical teams and also sets the technical direction for the Managed Services service support functions. The Technical Architect will understand all aspects of customers' and internal systems, from both a business and technical point of view. You are also responsible for collaborating with different work groups and departments to ensure our technical solutions are robust, commercially viable and fully address the customer requirements. The Technical Architect will also provide technical input to aid the team in resolving highly complex problems, as well as mentoring senior technical staff within the team. The Technical Architect will work on multiple projects and meet deadlines whilst at the same time comprehending complex and interdependent business requirements and ensuring these are delivered in a cost effective and secure manner. Accountabilities: Maintain a thorough understanding of the strategic vision (set by the Head of Managed Services) for the shared service operation to set the long-term technical direction of the service. Ensure the team understand infrastructure and system characteristics, and create visions of customer needs to identify creative solutions Ensure that all technical solutions used are appropriately documented, regularly reviewed and updated when required Direct the team to support resolution of highly complex problems to help them successfully resolve issues and prevent future reoccurrence. Share knowledge with team members Support the development of junior colleagues by modelling desirable behaviours Provide regular technical architecture landscape updates, status, and development information to management Ensure alignment of Managed Service capabilities to the overarching business strategy, enterprise architectural design and support organisational Leads in the development and achievement of Technical Roadmaps Responsibilities Provide expert leadership to the Managed Services Team in terms of technical assurance, industry best practice and alignment to business strategy across various products/services Become a reliable and trusted technical point of contact for customers' senior technical and management staff Manage direct reports as per organisation structure Maintain clear contextual understanding and knowledge of technologies which underpin the customer technical landscapes and their interdependencies Develop and maintain an in-depth understanding of customers' environments and requirements to identify areas where we can add value Collaborate effectively with the Service Improvement Manager and Service Desk Manager to achieve the best outcomes for customers and CoreAzure Collaborate with peers across the wider organisation to bring additional knowledge into Managed Services Create and maintain collateral which documents the architecture of the platforms, and articulate this architecture to appropriate stakeholders who have varying levels of technical proficiency Analyse the impact of new requirements and provide recommendations to ensure the correct technical solutions are leveraged in the delivery of business outcomes Maintain strong technical abilities and a ensure a sound understanding of business policies that govern solution adoption Work with the Service Desk Team to support the service management process in order to maintain service continuity and exemplary quality standards Guide the Service Desk Team in implementation of technical good practices, policies, and procedures Identify opportunities to combine similar solution needs in order to ensure that efficiency and effectiveness are being considered in the addressing of problem statements Establish and/or contribute to adherence to technical, operational and governance processes, taking a proactive approach in carrying out activities within the aforementioned processes Work with the Service Desk Team to ensure the adoption of best practice approaches to release management, upgrades, patching and security installs to ensure compliance with customers' organisational security protocols Lead operational activity, technical improvement initiatives or projects that require a cross-product focus and aligning to the delivery of improved Technical Architecture Standards Maintain comprehensive accurate records and documentation of all customer interactions including relevant technical and strategic considerations for the consumption of others Develop a technical architecture roadmap for individual customers of Managed Services Actively participate in Service Reviews Any other duties as and when required commensurate with organisational position Requirements Essential Experience of working on a Service Desk Embrace a passion for IT and technology A proven focus and ability to deliver effective customer service, achieving high levels of customer satisfaction through professional attitudes and situational awareness. Strong communication skills, including the ability to be influential and persuasive with stakeholders Ability to engage a non-technical audience to share technical information Ability to clearly communicate technical information with a technical audience Experience of producing designs/documentation to help drive key business decisions and presenting them to clients Ability to work collaboratively in projects and to undertake technical leadership Adept at producing high quality documents and documentation Understanding and appreciation of effective leadership practice Learn quickly and keep up to date with the latest technology advancements. Have a broad and deep knowledge of server and desktop operating systems, networks and office systems, plus Microsoft cloud offerings. Demonstrate an ethos of continual business and professional development Ability to anticipate customers' needs Strong analytical, creative and innovative problem-solving skills, with the ability to identify root causes in complex scenarios. Demonstrate flexibility and adaptability to meet the needs of demanding workloads. Willingness and ability to work during weekends and out-of-hours when necessary (additional compensation for these hours of working will apply in line with T&Cs). Desirable Strong experiences in Microsoft and Azure - infrastructure, EUC, all infra Azure services etc Microsoft Cloud technologies and platforms, including Azure Integration Services, Azure Virtual Desktop, Azure Lab services, Modern Workplace This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview.
13/06/2024
Full time
The Role: At Methods/CoreAzure are experts in working with organisations across the Public and Private sector. Working with our clients to enable true digital transformation through exploiting the Microsoft Cloud Platform. The Technical Architect provides thought leadership and strategic guidance for customers' technical teams and also sets the technical direction for the Managed Services service support functions. The Technical Architect will understand all aspects of customers' and internal systems, from both a business and technical point of view. You are also responsible for collaborating with different work groups and departments to ensure our technical solutions are robust, commercially viable and fully address the customer requirements. The Technical Architect will also provide technical input to aid the team in resolving highly complex problems, as well as mentoring senior technical staff within the team. The Technical Architect will work on multiple projects and meet deadlines whilst at the same time comprehending complex and interdependent business requirements and ensuring these are delivered in a cost effective and secure manner. Accountabilities: Maintain a thorough understanding of the strategic vision (set by the Head of Managed Services) for the shared service operation to set the long-term technical direction of the service. Ensure the team understand infrastructure and system characteristics, and create visions of customer needs to identify creative solutions Ensure that all technical solutions used are appropriately documented, regularly reviewed and updated when required Direct the team to support resolution of highly complex problems to help them successfully resolve issues and prevent future reoccurrence. Share knowledge with team members Support the development of junior colleagues by modelling desirable behaviours Provide regular technical architecture landscape updates, status, and development information to management Ensure alignment of Managed Service capabilities to the overarching business strategy, enterprise architectural design and support organisational Leads in the development and achievement of Technical Roadmaps Responsibilities Provide expert leadership to the Managed Services Team in terms of technical assurance, industry best practice and alignment to business strategy across various products/services Become a reliable and trusted technical point of contact for customers' senior technical and management staff Manage direct reports as per organisation structure Maintain clear contextual understanding and knowledge of technologies which underpin the customer technical landscapes and their interdependencies Develop and maintain an in-depth understanding of customers' environments and requirements to identify areas where we can add value Collaborate effectively with the Service Improvement Manager and Service Desk Manager to achieve the best outcomes for customers and CoreAzure Collaborate with peers across the wider organisation to bring additional knowledge into Managed Services Create and maintain collateral which documents the architecture of the platforms, and articulate this architecture to appropriate stakeholders who have varying levels of technical proficiency Analyse the impact of new requirements and provide recommendations to ensure the correct technical solutions are leveraged in the delivery of business outcomes Maintain strong technical abilities and a ensure a sound understanding of business policies that govern solution adoption Work with the Service Desk Team to support the service management process in order to maintain service continuity and exemplary quality standards Guide the Service Desk Team in implementation of technical good practices, policies, and procedures Identify opportunities to combine similar solution needs in order to ensure that efficiency and effectiveness are being considered in the addressing of problem statements Establish and/or contribute to adherence to technical, operational and governance processes, taking a proactive approach in carrying out activities within the aforementioned processes Work with the Service Desk Team to ensure the adoption of best practice approaches to release management, upgrades, patching and security installs to ensure compliance with customers' organisational security protocols Lead operational activity, technical improvement initiatives or projects that require a cross-product focus and aligning to the delivery of improved Technical Architecture Standards Maintain comprehensive accurate records and documentation of all customer interactions including relevant technical and strategic considerations for the consumption of others Develop a technical architecture roadmap for individual customers of Managed Services Actively participate in Service Reviews Any other duties as and when required commensurate with organisational position Requirements Essential Experience of working on a Service Desk Embrace a passion for IT and technology A proven focus and ability to deliver effective customer service, achieving high levels of customer satisfaction through professional attitudes and situational awareness. Strong communication skills, including the ability to be influential and persuasive with stakeholders Ability to engage a non-technical audience to share technical information Ability to clearly communicate technical information with a technical audience Experience of producing designs/documentation to help drive key business decisions and presenting them to clients Ability to work collaboratively in projects and to undertake technical leadership Adept at producing high quality documents and documentation Understanding and appreciation of effective leadership practice Learn quickly and keep up to date with the latest technology advancements. Have a broad and deep knowledge of server and desktop operating systems, networks and office systems, plus Microsoft cloud offerings. Demonstrate an ethos of continual business and professional development Ability to anticipate customers' needs Strong analytical, creative and innovative problem-solving skills, with the ability to identify root causes in complex scenarios. Demonstrate flexibility and adaptability to meet the needs of demanding workloads. Willingness and ability to work during weekends and out-of-hours when necessary (additional compensation for these hours of working will apply in line with T&Cs). Desirable Strong experiences in Microsoft and Azure - infrastructure, EUC, all infra Azure services etc Microsoft Cloud technologies and platforms, including Azure Integration Services, Azure Virtual Desktop, Azure Lab services, Modern Workplace This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview.
Prestigious opportunity with a UK Market Leader for an End User Computing Engineer to join our Digital Transformation. Following a period of significant growth, now the perfect time to join our success story! As our End User Computing Engineer you will be responsible for;- Managing and maintaining the Server and Citrix environment, including all aspects of digital desktop provision A multi-faceted role covering a wide range of systems and services, including Citrix, Print, Servers and incorporating anything affecting the end user experience Desktop and laptop imaging services, including standard builds Providing the delivery, monitoring, maintenance, and support of the Citrix environment that makes up the end user desktop experience (inc. print) whilst providing the escalation point for 2nd and 3rd Level support Part of the team to manage all elements of the infrastructure within the UK, this includes but is not limited to Cloud, Server, Applications, Integrations, network, communications, and security. Project work as well as BAU This role is office based however travel to and from profit centres and other locations is required. If you possess a combination of some of the following skills, then LETS TALK! Previous experience supporting Citrix and Windows Desktop environments Remote access, VPNs, Windows Server (AD / GPO / PowerShell) Windows Servers, including Hyper-V and VMWare Familiar with Cloud computing platforms (Azure, AWS) Imaging including MDT and MCS Windows driver management Printers and print management ITIL knowledge including change, problem, and incident management. In return, you will be rewarded with ongoing training and career development in a friendly and enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
13/06/2024
Full time
Prestigious opportunity with a UK Market Leader for an End User Computing Engineer to join our Digital Transformation. Following a period of significant growth, now the perfect time to join our success story! As our End User Computing Engineer you will be responsible for;- Managing and maintaining the Server and Citrix environment, including all aspects of digital desktop provision A multi-faceted role covering a wide range of systems and services, including Citrix, Print, Servers and incorporating anything affecting the end user experience Desktop and laptop imaging services, including standard builds Providing the delivery, monitoring, maintenance, and support of the Citrix environment that makes up the end user desktop experience (inc. print) whilst providing the escalation point for 2nd and 3rd Level support Part of the team to manage all elements of the infrastructure within the UK, this includes but is not limited to Cloud, Server, Applications, Integrations, network, communications, and security. Project work as well as BAU This role is office based however travel to and from profit centres and other locations is required. If you possess a combination of some of the following skills, then LETS TALK! Previous experience supporting Citrix and Windows Desktop environments Remote access, VPNs, Windows Server (AD / GPO / PowerShell) Windows Servers, including Hyper-V and VMWare Familiar with Cloud computing platforms (Azure, AWS) Imaging including MDT and MCS Windows driver management Printers and print management ITIL knowledge including change, problem, and incident management. In return, you will be rewarded with ongoing training and career development in a friendly and enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Technical Analyst - Citrix/Azure Cloud Engineer My client, a specialist Investment Management company are currently recruiting for a Technical Analyst to join their team on a Permanent basis. This is a great opportunity for an experienced Citrix specialist to further develop their skills in automation of infrastructure deployment in a professional regulated financial services environment This opportunity is based in Birmingham(requiring 2-3 days onsite) and is paying up to £68k per annum Key Skills Specialist in Citrix Environment with experience of XenApp, XenDesktop and Citrix Cloud Commercial experience using Terraform Strong 3rd line support experience in Azure Cloud The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website William Alexander Diversity & Inclusion Policy, actively promotes the principles of equality, diversity and inclusion in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors and the public. We fully feel an inclusive work culture where people of different backgrounds are valued equally will ensure better outcomes for us all and we approach recruitment for our clients with the same perspective and qualities. Technical Analyst - Citrix/Azure Cloud Engineer
13/06/2024
Full time
Technical Analyst - Citrix/Azure Cloud Engineer My client, a specialist Investment Management company are currently recruiting for a Technical Analyst to join their team on a Permanent basis. This is a great opportunity for an experienced Citrix specialist to further develop their skills in automation of infrastructure deployment in a professional regulated financial services environment This opportunity is based in Birmingham(requiring 2-3 days onsite) and is paying up to £68k per annum Key Skills Specialist in Citrix Environment with experience of XenApp, XenDesktop and Citrix Cloud Commercial experience using Terraform Strong 3rd line support experience in Azure Cloud The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website William Alexander Diversity & Inclusion Policy, actively promotes the principles of equality, diversity and inclusion in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors and the public. We fully feel an inclusive work culture where people of different backgrounds are valued equally will ensure better outcomes for us all and we approach recruitment for our clients with the same perspective and qualities. Technical Analyst - Citrix/Azure Cloud Engineer
Request Technology - Craig Johnson
Chicago, Illinois
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
12/06/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
12/06/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
NO SPONSORSHIP - NO CALLS FROM 3rd PARTIES ServiceNow IT (Hardware) Asset Management C2C Rate: Open LOCATION: CHICAGO 3 days onsite and 2 days remote All about asset management within ServiceNow for both purchased hardware, third party software, networking etc. Looking for experience with HamPro asset management software. The IT (Hardware) Asset Management contractor will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs This position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management (HAM) Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Hardware Asset Management (HAM) team members on various technical integrations. EXPERIENCE REQUIRED: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management software. Experience interpreting licensing terms and conditions, purchase orders, and service agreements. Knowledge of Hardware Asset life cycle from request to disposal. Knowledge of inventory process and controls including asset tagging and data cleansing. Experience in ServiceNow Orchestration and Performance Analytics. Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective system that adheres to governance standards. Broad general knowledge of IT infrastructure - application, server, and network configurations. Experience with Microsoft Office desktop tools
12/06/2024
Project-based
NO SPONSORSHIP - NO CALLS FROM 3rd PARTIES ServiceNow IT (Hardware) Asset Management C2C Rate: Open LOCATION: CHICAGO 3 days onsite and 2 days remote All about asset management within ServiceNow for both purchased hardware, third party software, networking etc. Looking for experience with HamPro asset management software. The IT (Hardware) Asset Management contractor will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs This position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management (HAM) Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Hardware Asset Management (HAM) team members on various technical integrations. EXPERIENCE REQUIRED: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management software. Experience interpreting licensing terms and conditions, purchase orders, and service agreements. Knowledge of Hardware Asset life cycle from request to disposal. Knowledge of inventory process and controls including asset tagging and data cleansing. Experience in ServiceNow Orchestration and Performance Analytics. Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective system that adheres to governance standards. Broad general knowledge of IT infrastructure - application, server, and network configurations. Experience with Microsoft Office desktop tools
IT Infrastructure Technician Key benefits include: Attractive salary based on experience Annual bonus Pension matched to 7.5% Earn an extra day off per month with time in lieu Free onsite gym 25 days holiday Free parking/electric charging Based onsite Redhill Opportunity for an IT Infrastructure Technician with a successful, growing organization with headquarters based in Redhill, Surrey. In this role, you will provide IT infrastructure support to the organization, its client projects and its staff. You will work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) and nominated customer gateways, Servers and laptops. Please note you must be eligible for and happy to undergo UK Security Clearance (SC/DV) if you don't already hold it. Key Responsibilities will include: Build laptops, PC's according to internal & customer specifications and inline with company security policies and accreditation standards, including the creation of standardised build images. Ensure smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce Manage and support onsite A/V equipment including Video Conferencing, Projectors etc. Follow departmental change control process and procedures. Adhere to organization cyber security policies. Assist with the administration of nominated customer IT equipment and networks. Be part of the support team for user fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within Service Desk. Work with external suppliers where support cannot be done in house to assist IT with problem resolution. Be part of the 24/7 on call IT rota responding to emergencies as required including remote access or site visits for NSSLGlobal corporate network and users as well as nominated customer networks. Support the IT Infrastructure Engineers as required in providing: Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering Support the Telephony equipment and Servers, installation of telephones onto desks. Support the remote working environment including VPN's and RDP. Key skills and experience required: Mandatory HND/Degree or equivalent in Computer Science or related discipline OR at least 5 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. Broad range of technical skills is required in terms of diverse IT hardware and business applications. Sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching Sound technical knowledge of Windows Server 2019/2022 administration skills Good understanding of IT Security (anti-virus, hard drive encryption, authentication) Experience of Microsoft Exchange and Email services such as spam filtering and cloud continuity/messaging services. Previous experience covering 1st/2nd line support roles. Must be able to achieve Security Clearance (SC/DV). Desirable Sound technical knowledge of Windows Group Policies and Active Directory would be highly advantageous. Sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam Sound technical knowledge of Virtual Environments (VMware) Experience of administering and supporting Mitel phone system. Relevant Microsoft qualifications. Experience of administering/supporting Blackberry UEM and mobile device management (MDM).
12/06/2024
Full time
IT Infrastructure Technician Key benefits include: Attractive salary based on experience Annual bonus Pension matched to 7.5% Earn an extra day off per month with time in lieu Free onsite gym 25 days holiday Free parking/electric charging Based onsite Redhill Opportunity for an IT Infrastructure Technician with a successful, growing organization with headquarters based in Redhill, Surrey. In this role, you will provide IT infrastructure support to the organization, its client projects and its staff. You will work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) and nominated customer gateways, Servers and laptops. Please note you must be eligible for and happy to undergo UK Security Clearance (SC/DV) if you don't already hold it. Key Responsibilities will include: Build laptops, PC's according to internal & customer specifications and inline with company security policies and accreditation standards, including the creation of standardised build images. Ensure smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce Manage and support onsite A/V equipment including Video Conferencing, Projectors etc. Follow departmental change control process and procedures. Adhere to organization cyber security policies. Assist with the administration of nominated customer IT equipment and networks. Be part of the support team for user fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within Service Desk. Work with external suppliers where support cannot be done in house to assist IT with problem resolution. Be part of the 24/7 on call IT rota responding to emergencies as required including remote access or site visits for NSSLGlobal corporate network and users as well as nominated customer networks. Support the IT Infrastructure Engineers as required in providing: Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering Support the Telephony equipment and Servers, installation of telephones onto desks. Support the remote working environment including VPN's and RDP. Key skills and experience required: Mandatory HND/Degree or equivalent in Computer Science or related discipline OR at least 5 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. Broad range of technical skills is required in terms of diverse IT hardware and business applications. Sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching Sound technical knowledge of Windows Server 2019/2022 administration skills Good understanding of IT Security (anti-virus, hard drive encryption, authentication) Experience of Microsoft Exchange and Email services such as spam filtering and cloud continuity/messaging services. Previous experience covering 1st/2nd line support roles. Must be able to achieve Security Clearance (SC/DV). Desirable Sound technical knowledge of Windows Group Policies and Active Directory would be highly advantageous. Sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam Sound technical knowledge of Virtual Environments (VMware) Experience of administering and supporting Mitel phone system. Relevant Microsoft qualifications. Experience of administering/supporting Blackberry UEM and mobile device management (MDM).
Role: Messaging Engineer Rate: Circa £550 per day inside Location: Onsite in Stevenage Active DV clearance is required for this role We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Windows Servers and MS Exchange + Messaging desktop clients ie outlook + AV software products (Trend Micro Scanmail), Sophos A/V, Groupshield etc) + Support of SMTP Gateways (Exchange, MailSweeper etc) If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
12/06/2024
Project-based
Role: Messaging Engineer Rate: Circa £550 per day inside Location: Onsite in Stevenage Active DV clearance is required for this role We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Windows Servers and MS Exchange + Messaging desktop clients ie outlook + AV software products (Trend Micro Scanmail), Sophos A/V, Groupshield etc) + Support of SMTP Gateways (Exchange, MailSweeper etc) If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.