Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
01/05/2024
Full time
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Azure FinOps Analyst Salary: National ranging from £51,200 - £70,700 and London from £56,400 - £80,600 Job Location : London/Leeds/Edinburgh (Hybrid 40% Work from Office) The successful candidate will hold or will be required to obtain Security Clearance (SC) level vetting . Are you interested in joining a team at the forefront of operations, supporting all end users and partners in their day-to-day activities, and managing the FCA's end user services and associated suppliers? The team/department End User Compute provides change and run for a broad range of application and infrastructure services. We work in small cross functional, self-organising and autonomous teams, passionate about delivering value and having fun. What you will be doing (the role) The Azure FinOps Analyst sits in the End User Compute (EUC) Product Group and is responsible for monitoring Azure Cloud infrastructure and its usage, seeking to optimize value for the FCA. The role will drive FinOps best practices in the organization through education, standardization, and collaboration. The role will focus on monitoring and control, cost optimization and risk avoidance across the FCA's Azure estate. Key responsibilities include: Defining processes and delivering services in relation to product financial operations, monitoring costs to ensure adherence to standards and optimal configuration Proactively controlling costs and avoiding unnecessary and unexpected expenditure through the setting and enforcement of appropriate polices, processes and operational guardrails Building dashboards, forecasts and reporting on key metrics required to enable business-based decision making The skills and experience you will have Minimum We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. Experience in managing the cost/usage of Cloud infrastructure Experience in financial reporting and analysis Essential Knowledge of Azure Cloud concepts Role-specific know-how, transferrable skills, elements of core skills and behaviours that are essential to the role, referring to our Capability Framework as a source of information to help you design your criteria Proven experience in process optimization and Cloud cost and usage management Proficiency in financial modelling, budgeting, and forecasting, preferably using PowerBI Knowledge of Azure cloud concepts, Infrastructure as code, Azure Virtual devices, storage, networking, messaging, configuration, performance, and health. Azure account management, IAM, secrets, tagging and cost management, service catalogue and self-service concepts Security and compliance controls and tooling used by regulated enterprises, high availability and resiliency concepts for cloud infrastructure and applications Knowledge of and ability to make recommendations on FinOps tooling Highly analytical, able to take data from several sources and provide insight and analysis, seeking ways to improve upon reporting and data gathering Commercial acumen, able to interpret contracts and agreements with 3rd parties, identify opportunities for improvements to contractual terms to ensure best value and long-term relations with suppliers About the FCA The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here. Useful information Applications for this role close at 23:59 on 8th May 2024 This role is graded as Senior Associate - Regulatory The assessment process comprises a first stage technical interview to discuss your FinOps experience and knowledge of Azure Cloud concepts. This will be followed by a competency-based interview. The final stage is a fireside chat to enable you to ask any final questions and meet further members of the team. If you are someone who is seeking that next challenge, and you have the experience and skills required, then please send me your CV. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing.
01/05/2024
Full time
Azure FinOps Analyst Salary: National ranging from £51,200 - £70,700 and London from £56,400 - £80,600 Job Location : London/Leeds/Edinburgh (Hybrid 40% Work from Office) The successful candidate will hold or will be required to obtain Security Clearance (SC) level vetting . Are you interested in joining a team at the forefront of operations, supporting all end users and partners in their day-to-day activities, and managing the FCA's end user services and associated suppliers? The team/department End User Compute provides change and run for a broad range of application and infrastructure services. We work in small cross functional, self-organising and autonomous teams, passionate about delivering value and having fun. What you will be doing (the role) The Azure FinOps Analyst sits in the End User Compute (EUC) Product Group and is responsible for monitoring Azure Cloud infrastructure and its usage, seeking to optimize value for the FCA. The role will drive FinOps best practices in the organization through education, standardization, and collaboration. The role will focus on monitoring and control, cost optimization and risk avoidance across the FCA's Azure estate. Key responsibilities include: Defining processes and delivering services in relation to product financial operations, monitoring costs to ensure adherence to standards and optimal configuration Proactively controlling costs and avoiding unnecessary and unexpected expenditure through the setting and enforcement of appropriate polices, processes and operational guardrails Building dashboards, forecasts and reporting on key metrics required to enable business-based decision making The skills and experience you will have Minimum We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. Experience in managing the cost/usage of Cloud infrastructure Experience in financial reporting and analysis Essential Knowledge of Azure Cloud concepts Role-specific know-how, transferrable skills, elements of core skills and behaviours that are essential to the role, referring to our Capability Framework as a source of information to help you design your criteria Proven experience in process optimization and Cloud cost and usage management Proficiency in financial modelling, budgeting, and forecasting, preferably using PowerBI Knowledge of Azure cloud concepts, Infrastructure as code, Azure Virtual devices, storage, networking, messaging, configuration, performance, and health. Azure account management, IAM, secrets, tagging and cost management, service catalogue and self-service concepts Security and compliance controls and tooling used by regulated enterprises, high availability and resiliency concepts for cloud infrastructure and applications Knowledge of and ability to make recommendations on FinOps tooling Highly analytical, able to take data from several sources and provide insight and analysis, seeking ways to improve upon reporting and data gathering Commercial acumen, able to interpret contracts and agreements with 3rd parties, identify opportunities for improvements to contractual terms to ensure best value and long-term relations with suppliers About the FCA The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here. Useful information Applications for this role close at 23:59 on 8th May 2024 This role is graded as Senior Associate - Regulatory The assessment process comprises a first stage technical interview to discuss your FinOps experience and knowledge of Azure Cloud concepts. This will be followed by a competency-based interview. The final stage is a fireside chat to enable you to ask any final questions and meet further members of the team. If you are someone who is seeking that next challenge, and you have the experience and skills required, then please send me your CV. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing.
Job Description: Configuration Management Product Owner Salary: London ranging from £60,900 to £90,000 and National from £55,800 to £80,000 Job location: London/Leeds/Edinburgh The team/department This role will be part of the leadership team within Service Operations, as part of the Technology Resilience Division. We play a key role in delivering and governing core ITIL disciplines across Technology. You will work closely with Change management team and the wider Technology teams. What you will be doing (the role) The resource will own the CMDB process and backlog of work, reporting directly to the Service Operations Manager The resource will also be responsible for managing the existing two analyst roles, which will be shared between the closely related CMDB and IT Change disciplines. This flexible model allows for prioritised allocation of analyst resources based on demand from the Product Groups The role will drive the implementation of the CMDB Operating Model for the team, ensuring that the CMDB process, procedures and controls are Embedded and integrated into Service Operations and wider IT Service Management processes. They will chair and take the lead of the CMDB Forum, serving as a central point of coordination for ongoing changes in the CMDB. Additionally, the role will provide support to the Product Groups, assisting them with their CMDB data management responsibilities and offering necessary support to update the CDMB data where needed What you will get from the role? This is a key role that will be fundamental in transforming the CMDB across the FCA at a time of exciting transformation. You will be the CMDB SME for Technology and will be looked to for thought leadership and direction As a data led regulator, the CMDB underpins and enables so many aspects of Technology, this will be your opportunity to bring forward your ideas and experience to help us on that journey The role will give you exposure to a wide audience, including SLT members Enabling you to engage at all levels, building rapport It's important that you can be yourself at the FCA as that's when people are at their best, which is why we have Embedded Psychological Safety to enable you to succeed Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your life cycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash. The skills and experience you will have: We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. Minimum Proven experience of Configuration Management strategy, design and CMDB data models Line Management Experience with the ability to communicate up to Head of Department (HoD) or equivalent levels Minimum ITIL V3 or ITIL4 Managing Professional intermediate qualification relevant to the role Essential Practical understanding of the processes that are part of the Service Transition life cycle phase Ability of detecting and resolving CMDB and CI data quality issues Experience of multi-supplier Service Delivery Operating Models Excellent communication, conflict resolution skills, and ability to liaise with senior stakeholders, internal customers and suppliers Good understanding of the importance of accurate CMDB data for operational and security purposes Setting configuration management scope and future direction Evidence of using ServiceNow in an operational role and ServiceNow ITOM Discovery and dashboards Experience with advanced reporting tools such as Tableau and Jira for backlog management About the FCA The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here. The FCA's Values & Diversity Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation. The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our technical specialist role. Useful information Applications for this role close at 23:59 on 9th May 2024 This role is graded as Technical Specialist - Corporate If you are someone who is seeking that next challenge, and you have the experience and skills required, then please send me your CV. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing.
01/05/2024
Full time
Job Description: Configuration Management Product Owner Salary: London ranging from £60,900 to £90,000 and National from £55,800 to £80,000 Job location: London/Leeds/Edinburgh The team/department This role will be part of the leadership team within Service Operations, as part of the Technology Resilience Division. We play a key role in delivering and governing core ITIL disciplines across Technology. You will work closely with Change management team and the wider Technology teams. What you will be doing (the role) The resource will own the CMDB process and backlog of work, reporting directly to the Service Operations Manager The resource will also be responsible for managing the existing two analyst roles, which will be shared between the closely related CMDB and IT Change disciplines. This flexible model allows for prioritised allocation of analyst resources based on demand from the Product Groups The role will drive the implementation of the CMDB Operating Model for the team, ensuring that the CMDB process, procedures and controls are Embedded and integrated into Service Operations and wider IT Service Management processes. They will chair and take the lead of the CMDB Forum, serving as a central point of coordination for ongoing changes in the CMDB. Additionally, the role will provide support to the Product Groups, assisting them with their CMDB data management responsibilities and offering necessary support to update the CDMB data where needed What you will get from the role? This is a key role that will be fundamental in transforming the CMDB across the FCA at a time of exciting transformation. You will be the CMDB SME for Technology and will be looked to for thought leadership and direction As a data led regulator, the CMDB underpins and enables so many aspects of Technology, this will be your opportunity to bring forward your ideas and experience to help us on that journey The role will give you exposure to a wide audience, including SLT members Enabling you to engage at all levels, building rapport It's important that you can be yourself at the FCA as that's when people are at their best, which is why we have Embedded Psychological Safety to enable you to succeed Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your life cycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash. The skills and experience you will have: We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. Minimum Proven experience of Configuration Management strategy, design and CMDB data models Line Management Experience with the ability to communicate up to Head of Department (HoD) or equivalent levels Minimum ITIL V3 or ITIL4 Managing Professional intermediate qualification relevant to the role Essential Practical understanding of the processes that are part of the Service Transition life cycle phase Ability of detecting and resolving CMDB and CI data quality issues Experience of multi-supplier Service Delivery Operating Models Excellent communication, conflict resolution skills, and ability to liaise with senior stakeholders, internal customers and suppliers Good understanding of the importance of accurate CMDB data for operational and security purposes Setting configuration management scope and future direction Evidence of using ServiceNow in an operational role and ServiceNow ITOM Discovery and dashboards Experience with advanced reporting tools such as Tableau and Jira for backlog management About the FCA The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here. The FCA's Values & Diversity Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation. The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our technical specialist role. Useful information Applications for this role close at 23:59 on 9th May 2024 This role is graded as Technical Specialist - Corporate If you are someone who is seeking that next challenge, and you have the experience and skills required, then please send me your CV. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing.
Senior SOC Analyst, SIEM - Cloud based: Sentinel/ManageEngine Log360/QRadar/Splunk, Incident Response Management, ISO 27001/ISO 9001/Cyber Essentials - Hybrid London. Eligible for UK Security Clearance* We are hiring a Senior SOC Analyst to help build a new SOC function. The role will initially be very hands on, responsible for monitoring and triaging of events and incidents for our client base, using such tools as Microsoft Sentinel and ManageEngine Log 360, QRadar, Splunk. This role will play a leading part in the day-to-day activities of the SOC and influence the SOC on an operational, technical and strategic level. *Applicants must be eligible for SC Security Clearance and hold a British passport (single passport holder)* With a primary focus on small client environments and the corporate sector, this role oversees security monitoring for the company delivered solutions and ensures the integration of SIEM platforms into a new Private Cloud solution. As the first recruit into the SOC Team, you will collaborate with management to establish and expand the service according to business requirements. Main Duties and Responsibilities Monitoring & Investigation: Monitor SIEM tools to assure high security levels, analyse potential security incidents, conduct Real Time analysis, support investigations, and document findings to improve incident response procedures. Response: Lead and coordinate incident response activities, develop and maintain incident response plans, and escalate incidents as necessary, ensuring adherence to major incident processes. Intelligence: Stay updated on cybersecurity threats, integrate threat intelligence into security monitoring processes, and contribute to the development of threat intelligence feeds. Tool Management: Manage and optimize SIEM tools, evaluate new security technologies, and recommend enhancements to the security infrastructure. Collaborate with cross-functional teams to address security incidents, provide expertise to other analysts, and ensure monitoring of new and changed services. Maintain accurate documentation of security procedures, incident response plans, and analysis reports, create post-incident reports, monthly reporting packs, event and incident management processes, and runbooks/playbooks. Responsibilities: Assist in scoping and implementing new solutions, support the Pre-Sales team, conduct demonstrations of SOC tools to clients, and make recommendations for continual service improvement. Essential Skills and Experience Leadership qualities to guide other team members and drive security initiatives. Up-to-date knowledge of cybersecurity trends and threats Full understanding of SIEM systems -Microsoft Sentinel, Manage Engine Log 360, IBM QRadar, Splunk etc Security Operations and Incident Handling Analytical mindset and problem-solving skills. Understanding of ISO 27001, ISO 9001 & Cyber Essentials would be extremely advantageous Senior SOC Analyst, SIEM - Cloud based: Sentinel/ManageEngine Log360/QRadar/Splunk, Incident Response Management, ISO 27001/ISO 9001/Cyber Essentials - Hybrid London. Eligible for UK Security Clearance*
01/05/2024
Full time
Senior SOC Analyst, SIEM - Cloud based: Sentinel/ManageEngine Log360/QRadar/Splunk, Incident Response Management, ISO 27001/ISO 9001/Cyber Essentials - Hybrid London. Eligible for UK Security Clearance* We are hiring a Senior SOC Analyst to help build a new SOC function. The role will initially be very hands on, responsible for monitoring and triaging of events and incidents for our client base, using such tools as Microsoft Sentinel and ManageEngine Log 360, QRadar, Splunk. This role will play a leading part in the day-to-day activities of the SOC and influence the SOC on an operational, technical and strategic level. *Applicants must be eligible for SC Security Clearance and hold a British passport (single passport holder)* With a primary focus on small client environments and the corporate sector, this role oversees security monitoring for the company delivered solutions and ensures the integration of SIEM platforms into a new Private Cloud solution. As the first recruit into the SOC Team, you will collaborate with management to establish and expand the service according to business requirements. Main Duties and Responsibilities Monitoring & Investigation: Monitor SIEM tools to assure high security levels, analyse potential security incidents, conduct Real Time analysis, support investigations, and document findings to improve incident response procedures. Response: Lead and coordinate incident response activities, develop and maintain incident response plans, and escalate incidents as necessary, ensuring adherence to major incident processes. Intelligence: Stay updated on cybersecurity threats, integrate threat intelligence into security monitoring processes, and contribute to the development of threat intelligence feeds. Tool Management: Manage and optimize SIEM tools, evaluate new security technologies, and recommend enhancements to the security infrastructure. Collaborate with cross-functional teams to address security incidents, provide expertise to other analysts, and ensure monitoring of new and changed services. Maintain accurate documentation of security procedures, incident response plans, and analysis reports, create post-incident reports, monthly reporting packs, event and incident management processes, and runbooks/playbooks. Responsibilities: Assist in scoping and implementing new solutions, support the Pre-Sales team, conduct demonstrations of SOC tools to clients, and make recommendations for continual service improvement. Essential Skills and Experience Leadership qualities to guide other team members and drive security initiatives. Up-to-date knowledge of cybersecurity trends and threats Full understanding of SIEM systems -Microsoft Sentinel, Manage Engine Log 360, IBM QRadar, Splunk etc Security Operations and Incident Handling Analytical mindset and problem-solving skills. Understanding of ISO 27001, ISO 9001 & Cyber Essentials would be extremely advantageous Senior SOC Analyst, SIEM - Cloud based: Sentinel/ManageEngine Log360/QRadar/Splunk, Incident Response Management, ISO 27001/ISO 9001/Cyber Essentials - Hybrid London. Eligible for UK Security Clearance*
NO SPONSORSHIP Microsoft M365 Administrator (MS Teams and SharePoint Online) SALARY: $140k - $165k flex LOCATIONS: Primary: Chicago, IL /Secondary: Dallas/Austin/Houston/Boston/NY/Washington DC/Miami 2 days remote/3 days onsite Looking for a candidate with heavy SharePoint 2019 on premise, SharePoint online, M365 azure MS teams The Application Developer II role is responsible for the administration, support, build, implementation, and troubleshooting of both our SharePoint 2019 On-Premises infrastructure as well as oversight of all Microsoft 365 collaboration application (SharePoint Online, Power Platform, Teams) solutions, with a strong focus on standard operating procedures, communication, and security. SharePoint 2019 On-Premise Farm Management, including assisting in the installation, configuration, upgrade, and maintenance of all existing SharePoint farms. Builds out solutions using proper SDLC procedures Monthly patching, daily monitoring, security compliance, and tier 3 support for tickets. Plans, documents, and implements disaster recovery testing annually. Leverages migration tools and Powershell to promote solution-ready content up to Production and refreshes Production content down to lower level environments. Helps assist and support the migration of SharePoint environments from on-premise to M365 cloud-based tenant as well as other SaaS applications. Works closely with site owners and stakeholders to facilitate any transition of content and solutions, ensuring minimal disruption to business operations. Works with knowledge services, site owners, and business analysts to understand requirements and contribute to developing functional and technical requirements as well as implementation plans. Ensuring sufficient storage space by performing clean-ups and archiving data and logs. Reviewing usage and activity reports and making adjustments to ensure optimized user-experiences. Technologies/Software Strong knowledge of and experience with SharePoint 2019 On-Premise using the Classic Framework. Strong knowledge of Microsoft 365 with specific concentration on SharePoint Online, Microsoft Power Platform, and Microsoft Teams along with other collaboration apps such as Sway, Planner, Stream, and Viva Knowledge of Powershell and SharePoint Management Shell a plus. Ability to participate in all aspects of application SDLC including Agile methodologies with expertise in using Azure Dev Ops and Jira Experience with SharePoint migration and reporting tools such as Sharegate and SharePoint Essentials Toolkit Must participate in daily team scrums and code reviews Must understand Microsoft SQL Server
30/04/2024
Full time
NO SPONSORSHIP Microsoft M365 Administrator (MS Teams and SharePoint Online) SALARY: $140k - $165k flex LOCATIONS: Primary: Chicago, IL /Secondary: Dallas/Austin/Houston/Boston/NY/Washington DC/Miami 2 days remote/3 days onsite Looking for a candidate with heavy SharePoint 2019 on premise, SharePoint online, M365 azure MS teams The Application Developer II role is responsible for the administration, support, build, implementation, and troubleshooting of both our SharePoint 2019 On-Premises infrastructure as well as oversight of all Microsoft 365 collaboration application (SharePoint Online, Power Platform, Teams) solutions, with a strong focus on standard operating procedures, communication, and security. SharePoint 2019 On-Premise Farm Management, including assisting in the installation, configuration, upgrade, and maintenance of all existing SharePoint farms. Builds out solutions using proper SDLC procedures Monthly patching, daily monitoring, security compliance, and tier 3 support for tickets. Plans, documents, and implements disaster recovery testing annually. Leverages migration tools and Powershell to promote solution-ready content up to Production and refreshes Production content down to lower level environments. Helps assist and support the migration of SharePoint environments from on-premise to M365 cloud-based tenant as well as other SaaS applications. Works closely with site owners and stakeholders to facilitate any transition of content and solutions, ensuring minimal disruption to business operations. Works with knowledge services, site owners, and business analysts to understand requirements and contribute to developing functional and technical requirements as well as implementation plans. Ensuring sufficient storage space by performing clean-ups and archiving data and logs. Reviewing usage and activity reports and making adjustments to ensure optimized user-experiences. Technologies/Software Strong knowledge of and experience with SharePoint 2019 On-Premise using the Classic Framework. Strong knowledge of Microsoft 365 with specific concentration on SharePoint Online, Microsoft Power Platform, and Microsoft Teams along with other collaboration apps such as Sway, Planner, Stream, and Viva Knowledge of Powershell and SharePoint Management Shell a plus. Ability to participate in all aspects of application SDLC including Agile methodologies with expertise in using Azure Dev Ops and Jira Experience with SharePoint migration and reporting tools such as Sharegate and SharePoint Essentials Toolkit Must participate in daily team scrums and code reviews Must understand Microsoft SQL Server
Senior SOC Analyst This is a chance for an individual to be in 'at the ground up' at the start of the development of the SOC and will play a leading role in the day-to-day activity of the SOC and influence of the SOC on an operational, technical and strategic level. The role will require SC Security Clearance and therefore candidate must only be UK nationals (duel nationality isn't accepted unfortunately) £50000 - £60000 per annum + Remote working London, Central What will you be doing? Primarily the role will be concerned with selecting and standing up an appropriate SIEM platform to service our client's needs. Once the tool is Embedded and processes are in place to ensure Business as Usual running, the role will then involve leading security monitoring efforts, conducting in-depth investigations, and actively participating in incident response activities. Duties & Responsibilities: Security Monitoring: Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct Real Time analysis of security alerts and escalate incidents as necessary. Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Threat Intelligence: Stay abreast of the latest cybersecurity threats and vulnerabilities, integrating threat intelligence into security monitoring processes. Contribute to the development of threat intelligence feeds to enhance proactive threat detection. Investigations: Perform in-depth investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Collaboration: Collaborate with cross-functional teams, including IT, legal, and management, to address security incidents and implement preventive measures. Provide expertise and guidance to other analysts. Security Tool Management: Manage and optimise security tools, ensuring they are properly configured and updated to maximize effectiveness. Evaluate new security technologies and recommend enhancements to the security infrastructure. Security Awareness: Contribute to security awareness training programs for employees to promote a culture of cybersecurity vigilance. Provide guidance on security best practices to various teams within the organization. Documentation: Maintain accurate and up-to-date documentation of security procedures, incident response plans, and analysis reports. Create post-incident reports for management and stakeholders. Create monthly reporting packs as per contractual requirements. Create and document robust event and incident management processes Essential Skills and Experience: Analytical mindset with the ability to troubleshoot and solve complex security issues. Excellent communication and interpersonal skills for collaborating with diverse teams. Leadership qualities to guide Junior Analysts and drive security initiatives. Up-to-date knowledge of cybersecurity trends and threats. Full understanding of SIEM systems - IBM QRadar, FortiSIEM, Splunk, Sentinel etc IT Security Management, Policies, Procedures, Standards and Guidelines Risk Assessment Privacy and Compliance Conversant with security best practices (including ISO27001) and relevant security legislation Security Operations and Incident Handling IT Security Architecture If you are interested in hearing more please apply below or ring or send your CV to (see below)
29/04/2024
Full time
Senior SOC Analyst This is a chance for an individual to be in 'at the ground up' at the start of the development of the SOC and will play a leading role in the day-to-day activity of the SOC and influence of the SOC on an operational, technical and strategic level. The role will require SC Security Clearance and therefore candidate must only be UK nationals (duel nationality isn't accepted unfortunately) £50000 - £60000 per annum + Remote working London, Central What will you be doing? Primarily the role will be concerned with selecting and standing up an appropriate SIEM platform to service our client's needs. Once the tool is Embedded and processes are in place to ensure Business as Usual running, the role will then involve leading security monitoring efforts, conducting in-depth investigations, and actively participating in incident response activities. Duties & Responsibilities: Security Monitoring: Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct Real Time analysis of security alerts and escalate incidents as necessary. Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Threat Intelligence: Stay abreast of the latest cybersecurity threats and vulnerabilities, integrating threat intelligence into security monitoring processes. Contribute to the development of threat intelligence feeds to enhance proactive threat detection. Investigations: Perform in-depth investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Collaboration: Collaborate with cross-functional teams, including IT, legal, and management, to address security incidents and implement preventive measures. Provide expertise and guidance to other analysts. Security Tool Management: Manage and optimise security tools, ensuring they are properly configured and updated to maximize effectiveness. Evaluate new security technologies and recommend enhancements to the security infrastructure. Security Awareness: Contribute to security awareness training programs for employees to promote a culture of cybersecurity vigilance. Provide guidance on security best practices to various teams within the organization. Documentation: Maintain accurate and up-to-date documentation of security procedures, incident response plans, and analysis reports. Create post-incident reports for management and stakeholders. Create monthly reporting packs as per contractual requirements. Create and document robust event and incident management processes Essential Skills and Experience: Analytical mindset with the ability to troubleshoot and solve complex security issues. Excellent communication and interpersonal skills for collaborating with diverse teams. Leadership qualities to guide Junior Analysts and drive security initiatives. Up-to-date knowledge of cybersecurity trends and threats. Full understanding of SIEM systems - IBM QRadar, FortiSIEM, Splunk, Sentinel etc IT Security Management, Policies, Procedures, Standards and Guidelines Risk Assessment Privacy and Compliance Conversant with security best practices (including ISO27001) and relevant security legislation Security Operations and Incident Handling IT Security Architecture If you are interested in hearing more please apply below or ring or send your CV to (see below)
Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimize productivity and collaboration across the organization. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
26/04/2024
Full time
Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimize productivity and collaboration across the organization. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job Title - SC Cleared Health and Safety Assurance Improvement Lead Location - Portsmouth OR Salisbury Salary - £55,000- £63,000 Clearance - SC Clearance is highly desirable Benefits - Exceptional Pension, Bonus, Learning & Development support, 25 days holiday, rising to 30, subsidised gym, discounts with retailers, rental deposit support, option to buy & sell holiday The Client - Curo are partnering with an organisation that delivers world class science and technology, and harness deep operational understanding of defence and security needs. Duties: Be accountable for ensuring that the health, safety and environmental protection Assurance Plan is implemented fully, and working with members of the Risk, Assurance and Governance (RAG) Group to ensure that necessary health, safety and environmental protection assurance and investigation activities are: Identified Understood Planned and resourced Undertaken, with outputs managed with actions closed - on time, in full Promote learning across the company supporting the organisation to become a learning organisation alongside the ongoing development of health, safety and environmental protection management systems to drive industry leading application and performance. Provide direction to the health, safety and environmental protection Data Analysts in the development and monitoring of the companies health, safety and environmental protection performance via the QPulse reporting system including collation of monthly performance data and dashboard management. Essential Experience: Safety, Health and Environmental Diploma or equivalent, eg NVQ Level 5 3 years related experience with a proven background in results driven assurance related activity, strategy, learning development and delivery using a project based mind set to develop performance improvement plans. Be familiar with stakeholder requirements including in particular JSP (Joint Services Publications) in relation to company operations and support strategy and management system design and implementation to these requirements. GradIOSH/CMIOSH, AIEMA or equivalent Desirable Experience: SC Clearance is highly Institute of Leadership and Management Level 5 GradIOSH/CMIOSH (preferred) or AIEMA/PIEMA (preferred) or equivalent We are looking to move swiftly on this one, so apply today. We look forward to receiving your application. To apply for this SC Cleared Health and Safety Assurance Improvement Lead permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
25/04/2024
Full time
Job Title - SC Cleared Health and Safety Assurance Improvement Lead Location - Portsmouth OR Salisbury Salary - £55,000- £63,000 Clearance - SC Clearance is highly desirable Benefits - Exceptional Pension, Bonus, Learning & Development support, 25 days holiday, rising to 30, subsidised gym, discounts with retailers, rental deposit support, option to buy & sell holiday The Client - Curo are partnering with an organisation that delivers world class science and technology, and harness deep operational understanding of defence and security needs. Duties: Be accountable for ensuring that the health, safety and environmental protection Assurance Plan is implemented fully, and working with members of the Risk, Assurance and Governance (RAG) Group to ensure that necessary health, safety and environmental protection assurance and investigation activities are: Identified Understood Planned and resourced Undertaken, with outputs managed with actions closed - on time, in full Promote learning across the company supporting the organisation to become a learning organisation alongside the ongoing development of health, safety and environmental protection management systems to drive industry leading application and performance. Provide direction to the health, safety and environmental protection Data Analysts in the development and monitoring of the companies health, safety and environmental protection performance via the QPulse reporting system including collation of monthly performance data and dashboard management. Essential Experience: Safety, Health and Environmental Diploma or equivalent, eg NVQ Level 5 3 years related experience with a proven background in results driven assurance related activity, strategy, learning development and delivery using a project based mind set to develop performance improvement plans. Be familiar with stakeholder requirements including in particular JSP (Joint Services Publications) in relation to company operations and support strategy and management system design and implementation to these requirements. GradIOSH/CMIOSH, AIEMA or equivalent Desirable Experience: SC Clearance is highly Institute of Leadership and Management Level 5 GradIOSH/CMIOSH (preferred) or AIEMA/PIEMA (preferred) or equivalent We are looking to move swiftly on this one, so apply today. We look forward to receiving your application. To apply for this SC Cleared Health and Safety Assurance Improvement Lead permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.