Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 07:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent Dutch and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
02/05/2024
Project-based
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 07:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent Dutch and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Information & Operational Risk Manager | Long Term Project | Financial Enterprise Our client, a leading global financial institution, is currently looking for an experienced Information & Operational Risk Manager to join their team. The company is known for being a reliable partner in offering consumer loans. Therefore, they need to make sure that they monitor all types of risks when handing out loans. In this position, you will responsible for the operational and Information risks, and you will make the translation to the necessary process controls. Your responsibilities: Writing the 2LoD risk advice for the team Coordinating and writing a 2LoD risk assessment for product reviews Evaluating the existing risk control framework and testing controls Validating risk events and resolved issues. Requirements: Fluency in Dutch Minimum 5 years' experience in a non-financial risk management/IT risk management Experience working in a banking environment is a plus Excellent stakeholder management skills About Levy: Since 2000 Levy provides professional Solutions to organizations ranging from tech start-ups to global players. From our offices in the UK and Amsterdam we have built an international local network of skilled employed professionals and contractors fueled by our passion for connecting skills with projects. Over the years we have fulfilled over 1700 requirements and nowadays we consistently have 250+ professionals recruited and relocated from 14 countries allocated to various projects. Our strength is the way that we see and treat people. This will always be a key factor in our strategy for many years to come multiplying by unity!
01/05/2024
Project-based
Information & Operational Risk Manager | Long Term Project | Financial Enterprise Our client, a leading global financial institution, is currently looking for an experienced Information & Operational Risk Manager to join their team. The company is known for being a reliable partner in offering consumer loans. Therefore, they need to make sure that they monitor all types of risks when handing out loans. In this position, you will responsible for the operational and Information risks, and you will make the translation to the necessary process controls. Your responsibilities: Writing the 2LoD risk advice for the team Coordinating and writing a 2LoD risk assessment for product reviews Evaluating the existing risk control framework and testing controls Validating risk events and resolved issues. Requirements: Fluency in Dutch Minimum 5 years' experience in a non-financial risk management/IT risk management Experience working in a banking environment is a plus Excellent stakeholder management skills About Levy: Since 2000 Levy provides professional Solutions to organizations ranging from tech start-ups to global players. From our offices in the UK and Amsterdam we have built an international local network of skilled employed professionals and contractors fueled by our passion for connecting skills with projects. Over the years we have fulfilled over 1700 requirements and nowadays we consistently have 250+ professionals recruited and relocated from 14 countries allocated to various projects. Our strength is the way that we see and treat people. This will always be a key factor in our strategy for many years to come multiplying by unity!
Data Business Analyst - Brussels - French or Dutch speaking One of our Blue Chip Clients is urgently looking for a Data Business Analyst. Please find some details below: Responsible for elicitation, analysis and documentation of business, stakeholder, solution and transition requirements. Works closely with product owners, architects and other subject matter experts to understand business and technology strategies, develop domain knowledge, identify high-level requirements, and to foster reuse and continuity of that knowledge across all projects enabling the program. Analyze and design new business processes. Identify and define detailed product requirements and use cases. Work with the project manager, architects, and other team members to define metrics and performance goals for the application. Participate in transitioning the requirements and use cases to the designers, and ensure a clear and complete understanding of the requirements Assist in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing. Actively manages requirements traceability for impact and coverage analysis. Participate in quality management reviews, in particular reviews of the designs, prototypes, and other requirements work products to ensure they fulfil the requirements. Plans and actively executes the BA requirements management strategy; communicating, driving and managing the business analysis effort through all phases of the project life cycle. Partners with internal and external development and technology delivery organizations; prioritizing their dependencies on the BA to ensure successful delivery of solutions. Serve as a liaison to the business community. KNOWLEDGE Experience with conceptual modelling techniques and methods Good expertise in MS Office Good understanding of IT and testing Experience with requirements management Experience as Data engineer of Data/reporting related projects, ideally within the domain of KYC. At least 5 years of relevant experience Fluent in English and French or Dutch Good understanding of work flow processes understanding of data flows and data architecture, from a business point of view Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
01/05/2024
Project-based
Data Business Analyst - Brussels - French or Dutch speaking One of our Blue Chip Clients is urgently looking for a Data Business Analyst. Please find some details below: Responsible for elicitation, analysis and documentation of business, stakeholder, solution and transition requirements. Works closely with product owners, architects and other subject matter experts to understand business and technology strategies, develop domain knowledge, identify high-level requirements, and to foster reuse and continuity of that knowledge across all projects enabling the program. Analyze and design new business processes. Identify and define detailed product requirements and use cases. Work with the project manager, architects, and other team members to define metrics and performance goals for the application. Participate in transitioning the requirements and use cases to the designers, and ensure a clear and complete understanding of the requirements Assist in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing. Actively manages requirements traceability for impact and coverage analysis. Participate in quality management reviews, in particular reviews of the designs, prototypes, and other requirements work products to ensure they fulfil the requirements. Plans and actively executes the BA requirements management strategy; communicating, driving and managing the business analysis effort through all phases of the project life cycle. Partners with internal and external development and technology delivery organizations; prioritizing their dependencies on the BA to ensure successful delivery of solutions. Serve as a liaison to the business community. KNOWLEDGE Experience with conceptual modelling techniques and methods Good expertise in MS Office Good understanding of IT and testing Experience with requirements management Experience as Data engineer of Data/reporting related projects, ideally within the domain of KYC. At least 5 years of relevant experience Fluent in English and French or Dutch Good understanding of work flow processes understanding of data flows and data architecture, from a business point of view Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
Business Analyst (KYC) - Brussels - French or Dutch speaking One of our Blue Chip Clients is urgently looking for a Business Analyst (KYC). Please find some details below: Responsible for elicitation, analysis and documentation of business, stakeholder, solution and transition requirements. Works closely with product owners, architects and other subject matter experts to understand business and technology strategies, develop domain knowledge, identify high-level requirements, and to foster reuse and continuity of that knowledge across all projects enabling the program. Analyze and design new business processes. Identify and define detailed product requirements and use cases. Work with the project manager, architects, and other team members to define metrics and performance goals for the application. Participate in transitioning the requirements and use cases to the designers, and ensure a clear and complete understanding of the requirements Assist in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing. Actively manages requirements traceability for impact and coverage analysis. Participate in quality management reviews, in particular reviews of the designs, prototypes, and other requirements work products to ensure they fulfil the requirements. Plans and actively executes the BA requirements management strategy; communicating, driving and managing the business analysis effort through all phases of the project life cycle. Partners with internal and external development and technology delivery organizations; prioritizing their dependencies on the BA to ensure successful delivery of solutions. Serve as a liaison to the business community. KNOWLEDGE Experience with conceptual modelling techniques and methods Good expertise in MS Office Good understanding of IT and testing Experience with requirements management At least 5 years of relevant experience Fluent in English and French or Dutch Good understanding of work flow processes Experience as business analyst experience in data related projects (data analysis, data mapping) Experience in KYC Domain is a plus Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
01/05/2024
Project-based
Business Analyst (KYC) - Brussels - French or Dutch speaking One of our Blue Chip Clients is urgently looking for a Business Analyst (KYC). Please find some details below: Responsible for elicitation, analysis and documentation of business, stakeholder, solution and transition requirements. Works closely with product owners, architects and other subject matter experts to understand business and technology strategies, develop domain knowledge, identify high-level requirements, and to foster reuse and continuity of that knowledge across all projects enabling the program. Analyze and design new business processes. Identify and define detailed product requirements and use cases. Work with the project manager, architects, and other team members to define metrics and performance goals for the application. Participate in transitioning the requirements and use cases to the designers, and ensure a clear and complete understanding of the requirements Assist in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing. Actively manages requirements traceability for impact and coverage analysis. Participate in quality management reviews, in particular reviews of the designs, prototypes, and other requirements work products to ensure they fulfil the requirements. Plans and actively executes the BA requirements management strategy; communicating, driving and managing the business analysis effort through all phases of the project life cycle. Partners with internal and external development and technology delivery organizations; prioritizing their dependencies on the BA to ensure successful delivery of solutions. Serve as a liaison to the business community. KNOWLEDGE Experience with conceptual modelling techniques and methods Good expertise in MS Office Good understanding of IT and testing Experience with requirements management At least 5 years of relevant experience Fluent in English and French or Dutch Good understanding of work flow processes Experience as business analyst experience in data related projects (data analysis, data mapping) Experience in KYC Domain is a plus Please send CV for full details and immediate interviews. We are a preferred supplier to the client.