LANSA Support Analyst £55,000 - £60,000 p/annum + benefits Fully Remote You must already have SC Clearance, or be SC Clearable to be considered for this role! CPS Group are working exclusively with a well-established IT Consultancy who are looking to hire a LANSA Support Analyst to focus on Public Sector-focused projects. The role is working within the Production Support team and would suit an experienced technical engineer with a solid understanding of LANSA applications. As the LANSA Support Analyst you will be focusing on 3rd Line incident and problem management, Service Requests, and Change Requests for my clients internal stakeholders and external clients. * Carrying out incident and problem management within LANSA applications * Must develop detailed assessments for changes that you propose * Prompt escalation of problems, issues, and risks as necessary. * Playing an active part in process improvement, awareness of and compliance with all relevant quality processes and procedures. * Use Visual LANSA and interactive SQL to examine data analysis * Constantly liaise with clients and stakeholders providing application support and insight Skills/Experience: * Experienced in 2nd/3rd Line Support roles * Technical understanding of supporting LANSA applications * Ideally exposure to AS400 applications such as HR Data, Payroll, and PayGrants * Have used tools such as Visual LANSA, IBM 5250 emulators, and interactive SQL If interested, please submit your CV to: (see below) Happy to discuss the finer details of the role and company with you. By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
17/06/2024
Full time
LANSA Support Analyst £55,000 - £60,000 p/annum + benefits Fully Remote You must already have SC Clearance, or be SC Clearable to be considered for this role! CPS Group are working exclusively with a well-established IT Consultancy who are looking to hire a LANSA Support Analyst to focus on Public Sector-focused projects. The role is working within the Production Support team and would suit an experienced technical engineer with a solid understanding of LANSA applications. As the LANSA Support Analyst you will be focusing on 3rd Line incident and problem management, Service Requests, and Change Requests for my clients internal stakeholders and external clients. * Carrying out incident and problem management within LANSA applications * Must develop detailed assessments for changes that you propose * Prompt escalation of problems, issues, and risks as necessary. * Playing an active part in process improvement, awareness of and compliance with all relevant quality processes and procedures. * Use Visual LANSA and interactive SQL to examine data analysis * Constantly liaise with clients and stakeholders providing application support and insight Skills/Experience: * Experienced in 2nd/3rd Line Support roles * Technical understanding of supporting LANSA applications * Ideally exposure to AS400 applications such as HR Data, Payroll, and PayGrants * Have used tools such as Visual LANSA, IBM 5250 emulators, and interactive SQL If interested, please submit your CV to: (see below) Happy to discuss the finer details of the role and company with you. By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
Your new company Join a dynamic team within a leading global organisation specialising in trade and supply chain optimisation. As a Linux Infrastructure Engineer, you'll work at a prominent location in Stanford-le-Hope, Essex. The company is committed to creating a seamless and efficient supply chain, pushing the boundaries of innovation and transforming the future of global trade. Your new role As an Infrastructure Engineer, you will play a crucial role in designing, implementing, and maintaining the IT infrastructure within a prominent organisation's UK Terminals. Reporting to the Infrastructure Manager and working in a team of 5, you will be responsible for providing 1st, 2nd, and 3rd level infrastructure and desktop support. Your expertise in Linux enterprise systems, particularly Ubuntu/Debian/RHEL/Rocky, will be essential as you utilise the Linux command-line interface (CLI) and ensure best practice security configurations and patch management. You will contribute to the 24/7 system support of business-critical and essential IT services, and actively participate in maintaining Data Center operations and high availability solutions across two sites. Additionally, you will leverage virtualisation technologies, manage storage media and SAN, and monitor system capacity requirements. What you'll need to succeed To succeed in this role, you must have solid experience as an Infrastructure Engineer, with a strong focus on Linux operating systems. Your technical skill set should include: Linux Ubuntu, Debian Linux, RHEL/Rocky Linux in an enterprise environment Automation tools such as Terraform, Ansible, and Puppet Scripting languages like BASH and PowerShell Desirable experience with containers and Kubernetes VMware products including vCenter, ESXi, and clusters Knowledge of server chassis and blade concepts Familiarity with SAN technologies What you'll get in return Competitive Salary - £56,000 10% Bonus Hybrid and flexible working 25 days + 8 days bank holiday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
17/06/2024
Full time
Your new company Join a dynamic team within a leading global organisation specialising in trade and supply chain optimisation. As a Linux Infrastructure Engineer, you'll work at a prominent location in Stanford-le-Hope, Essex. The company is committed to creating a seamless and efficient supply chain, pushing the boundaries of innovation and transforming the future of global trade. Your new role As an Infrastructure Engineer, you will play a crucial role in designing, implementing, and maintaining the IT infrastructure within a prominent organisation's UK Terminals. Reporting to the Infrastructure Manager and working in a team of 5, you will be responsible for providing 1st, 2nd, and 3rd level infrastructure and desktop support. Your expertise in Linux enterprise systems, particularly Ubuntu/Debian/RHEL/Rocky, will be essential as you utilise the Linux command-line interface (CLI) and ensure best practice security configurations and patch management. You will contribute to the 24/7 system support of business-critical and essential IT services, and actively participate in maintaining Data Center operations and high availability solutions across two sites. Additionally, you will leverage virtualisation technologies, manage storage media and SAN, and monitor system capacity requirements. What you'll need to succeed To succeed in this role, you must have solid experience as an Infrastructure Engineer, with a strong focus on Linux operating systems. Your technical skill set should include: Linux Ubuntu, Debian Linux, RHEL/Rocky Linux in an enterprise environment Automation tools such as Terraform, Ansible, and Puppet Scripting languages like BASH and PowerShell Desirable experience with containers and Kubernetes VMware products including vCenter, ESXi, and clusters Knowledge of server chassis and blade concepts Familiarity with SAN technologies What you'll get in return Competitive Salary - £56,000 10% Bonus Hybrid and flexible working 25 days + 8 days bank holiday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Field Engineer - 2nd/3rd Line - Milton Keynes Onsite 5 days per week - £40,000 + £2,600 car allowance 2nd/3rd Line Field Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Network Field Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills: * Previous 2nd Line experience * Experience working with Routers, Switches and wireless access points * Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA.Field service deliverables, * Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. * Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. * Tackling issues with existing POS (Point of Sales) infrastructures. * Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. * Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. * Generating detailed client reports. * Participating in project meetings via Teams. Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
17/06/2024
Full time
Field Engineer - 2nd/3rd Line - Milton Keynes Onsite 5 days per week - £40,000 + £2,600 car allowance 2nd/3rd Line Field Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Network Field Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills: * Previous 2nd Line experience * Experience working with Routers, Switches and wireless access points * Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA.Field service deliverables, * Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. * Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. * Tackling issues with existing POS (Point of Sales) infrastructures. * Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. * Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. * Generating detailed client reports. * Participating in project meetings via Teams. Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Are you an experienced IT professional ready to take your career to the next level? Join our dynamic team as a 3rd Line Service Desk Engineer and become a key player in delivering top-notch IT support! Location: Gloucester Salary: Up to £42,000 per annum DOE Type: Permanent, Full-Time (37.5 hours per week) The Role: As a 3rd Line Service Desk Engineer, you will provide technical support to both remote and onsite customers with managed service contracts. You will also support 1st and 2nd line service desk engineers. Your role will include consulting on infrastructure problems, providing networking solutions, and maintaining strong customer relationships while delivering high-quality service. You will proactively troubleshoot, respond to, and resolve end-user issues. Duties and Responsibilities: Act as an escalation resolution point for our customers, providing support to 1st, 2nd, and 3rd line engineers. Deliver senior technical support to customers. Coach 2nd Line and 1st Line staff on technical skills and processes. Lead 3rd line infrastructure projects, ensuring completion within timeframes and budgets. Collaborate with Project Managers, Technical Architects, and Solutions Architects to create IT solutions that meet customer needs. Maintain a service desk SLA agreement of 95% or above. Manage and maintain the IT network, identifying and addressing any risks. Handle incoming calls, tickets, and emails, ensuring all tickets are logged and resolved efficiently. Manage own ticket queue and workload, updating timesheets accurately. Perform scheduled small works within agreed customer timeframes. Provide pre-sales support to existing customers. Complete proactive maintenance for support customers. Support the Technology Management Team with task allocation and scheduling. Complete and record paperwork related to finished work promptly. Person Specification: Essential: Experience in a Managed Service Provider or similar IT support environment covering various technical areas. Experience in IT infrastructure projects, including planning, installation, and documentation. Excellent professional communication skills (written, phone, face-to-face). Minimum of one formal IT qualification (eg, Microsoft product certification, Network certification). Good working knowledge of networking components, operating systems, basic configuration and maintenance, Switches, Routers, and Firewalls. Experience with backup configuration and maintenance. Hands-on knowledge of IT hardware and software installation, modification, maintenance, and repair. Experience in troubleshooting Microsoft environments. Excellent customer service skills and experience. Willingness to learn new skills in a fast-paced environment. Ability to work within a team or independently. Full UK driving license. Desirable: ITIL certification. Certification and/or excellent working knowledge of Windows Server (2003/2008/2012/2016). Certification and/or extensive working knowledge of Windows (7/8/10). Working Conditions: Office-based in Gloucester. Ability to lift and move typical IT equipment regularly. Long periods of working in front of a VDU with regular breaks. Occasional long journeys for customer support or training, with possible overnight stays. Availability for an on-call rota to support customers outside regular hours, including evenings, weekends, and bank holidays.
17/06/2024
Full time
Are you an experienced IT professional ready to take your career to the next level? Join our dynamic team as a 3rd Line Service Desk Engineer and become a key player in delivering top-notch IT support! Location: Gloucester Salary: Up to £42,000 per annum DOE Type: Permanent, Full-Time (37.5 hours per week) The Role: As a 3rd Line Service Desk Engineer, you will provide technical support to both remote and onsite customers with managed service contracts. You will also support 1st and 2nd line service desk engineers. Your role will include consulting on infrastructure problems, providing networking solutions, and maintaining strong customer relationships while delivering high-quality service. You will proactively troubleshoot, respond to, and resolve end-user issues. Duties and Responsibilities: Act as an escalation resolution point for our customers, providing support to 1st, 2nd, and 3rd line engineers. Deliver senior technical support to customers. Coach 2nd Line and 1st Line staff on technical skills and processes. Lead 3rd line infrastructure projects, ensuring completion within timeframes and budgets. Collaborate with Project Managers, Technical Architects, and Solutions Architects to create IT solutions that meet customer needs. Maintain a service desk SLA agreement of 95% or above. Manage and maintain the IT network, identifying and addressing any risks. Handle incoming calls, tickets, and emails, ensuring all tickets are logged and resolved efficiently. Manage own ticket queue and workload, updating timesheets accurately. Perform scheduled small works within agreed customer timeframes. Provide pre-sales support to existing customers. Complete proactive maintenance for support customers. Support the Technology Management Team with task allocation and scheduling. Complete and record paperwork related to finished work promptly. Person Specification: Essential: Experience in a Managed Service Provider or similar IT support environment covering various technical areas. Experience in IT infrastructure projects, including planning, installation, and documentation. Excellent professional communication skills (written, phone, face-to-face). Minimum of one formal IT qualification (eg, Microsoft product certification, Network certification). Good working knowledge of networking components, operating systems, basic configuration and maintenance, Switches, Routers, and Firewalls. Experience with backup configuration and maintenance. Hands-on knowledge of IT hardware and software installation, modification, maintenance, and repair. Experience in troubleshooting Microsoft environments. Excellent customer service skills and experience. Willingness to learn new skills in a fast-paced environment. Ability to work within a team or independently. Full UK driving license. Desirable: ITIL certification. Certification and/or excellent working knowledge of Windows Server (2003/2008/2012/2016). Certification and/or extensive working knowledge of Windows (7/8/10). Working Conditions: Office-based in Gloucester. Ability to lift and move typical IT equipment regularly. Long periods of working in front of a VDU with regular breaks. Occasional long journeys for customer support or training, with possible overnight stays. Availability for an on-call rota to support customers outside regular hours, including evenings, weekends, and bank holidays.
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
14/06/2024
Full time
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Your new companyHays are working with a well known school in Bristol city centre who are looking to recruit a permanent IT engineer into the IT services department. The role is full time on site, and paying between £28,000 - £36,000. The school offers a competitive pension, free lunch and the working hours are 8 hours per day, 40 hours a week. Your new roleWithin the role, you will help ensure the smooth delivery of ICT services to the school. You'll work closely with the IT manager and wider team to lead on issues and maintain the school's server infrastructure and core network. You will act as an escalation point for junior members within the team, resolving and troubleshooting technical issues and when required, escalating critical issues to the IT manager. You will also play a key role in supporting more junior members of the team. You will be involved in supporting critical hardware and software issues and supporting staff and pupils across the school. What you'll need to succeedTo succeed you will need to be an experienced IT Technician with a range of experience at the 2nd line level. Ideally, you will have worked in the education sector and within schools previously, but this won't be essential. You will need to have experience with the M365 stack and Azure AD. You will need to have experience troubleshooting iPads, Macs and MDM. Furthermore, you will have exposure working with complex networks and in virtualised environments - VMware. You will need to have good time management skills, be a self-starter with good initiative, and be able to develop good relationships with stakeholders across the school. Hands on experience implementing systems such as inTune will be beneficial as will exposure in implementing, maintaining and troubleshooting network environments. What you'll get in returnIn return, you will receive a competitive salary up to £36,000pa, and work for a prestigious school in the local area. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
14/06/2024
Full time
Your new companyHays are working with a well known school in Bristol city centre who are looking to recruit a permanent IT engineer into the IT services department. The role is full time on site, and paying between £28,000 - £36,000. The school offers a competitive pension, free lunch and the working hours are 8 hours per day, 40 hours a week. Your new roleWithin the role, you will help ensure the smooth delivery of ICT services to the school. You'll work closely with the IT manager and wider team to lead on issues and maintain the school's server infrastructure and core network. You will act as an escalation point for junior members within the team, resolving and troubleshooting technical issues and when required, escalating critical issues to the IT manager. You will also play a key role in supporting more junior members of the team. You will be involved in supporting critical hardware and software issues and supporting staff and pupils across the school. What you'll need to succeedTo succeed you will need to be an experienced IT Technician with a range of experience at the 2nd line level. Ideally, you will have worked in the education sector and within schools previously, but this won't be essential. You will need to have experience with the M365 stack and Azure AD. You will need to have experience troubleshooting iPads, Macs and MDM. Furthermore, you will have exposure working with complex networks and in virtualised environments - VMware. You will need to have good time management skills, be a self-starter with good initiative, and be able to develop good relationships with stakeholders across the school. Hands on experience implementing systems such as inTune will be beneficial as will exposure in implementing, maintaining and troubleshooting network environments. What you'll get in returnIn return, you will receive a competitive salary up to £36,000pa, and work for a prestigious school in the local area. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Infrastructure Technician Key benefits include: Attractive salary based on experience Annual bonus Pension matched to 7.5% Earn an extra day off per month with time in lieu Free onsite gym 25 days holiday Free parking/electric charging Based onsite Redhill Opportunity for an IT Infrastructure Technician with a successful, growing organization with headquarters based in Redhill, Surrey. In this role, you will provide IT infrastructure support to the organization, its client projects and its staff. You will work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) and nominated customer gateways, Servers and laptops. Please note you must be eligible for and happy to undergo UK Security Clearance (SC/DV) if you don't already hold it. Key Responsibilities will include: Build laptops, PC's according to internal & customer specifications and inline with company security policies and accreditation standards, including the creation of standardised build images. Ensure smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce Manage and support onsite A/V equipment including Video Conferencing, Projectors etc. Follow departmental change control process and procedures. Adhere to organization cyber security policies. Assist with the administration of nominated customer IT equipment and networks. Be part of the support team for user fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within Service Desk. Work with external suppliers where support cannot be done in house to assist IT with problem resolution. Be part of the 24/7 on call IT rota responding to emergencies as required including remote access or site visits for NSSLGlobal corporate network and users as well as nominated customer networks. Support the IT Infrastructure Engineers as required in providing: Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering Support the Telephony equipment and Servers, installation of telephones onto desks. Support the remote working environment including VPN's and RDP. Key skills and experience required: Mandatory HND/Degree or equivalent in Computer Science or related discipline OR at least 5 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. Broad range of technical skills is required in terms of diverse IT hardware and business applications. Sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching Sound technical knowledge of Windows Server 2019/2022 administration skills Good understanding of IT Security (anti-virus, hard drive encryption, authentication) Experience of Microsoft Exchange and Email services such as spam filtering and cloud continuity/messaging services. Previous experience covering 1st/2nd line support roles. Must be able to achieve Security Clearance (SC/DV). Desirable Sound technical knowledge of Windows Group Policies and Active Directory would be highly advantageous. Sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam Sound technical knowledge of Virtual Environments (VMware) Experience of administering and supporting Mitel phone system. Relevant Microsoft qualifications. Experience of administering/supporting Blackberry UEM and mobile device management (MDM).
12/06/2024
Full time
IT Infrastructure Technician Key benefits include: Attractive salary based on experience Annual bonus Pension matched to 7.5% Earn an extra day off per month with time in lieu Free onsite gym 25 days holiday Free parking/electric charging Based onsite Redhill Opportunity for an IT Infrastructure Technician with a successful, growing organization with headquarters based in Redhill, Surrey. In this role, you will provide IT infrastructure support to the organization, its client projects and its staff. You will work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) and nominated customer gateways, Servers and laptops. Please note you must be eligible for and happy to undergo UK Security Clearance (SC/DV) if you don't already hold it. Key Responsibilities will include: Build laptops, PC's according to internal & customer specifications and inline with company security policies and accreditation standards, including the creation of standardised build images. Ensure smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce Manage and support onsite A/V equipment including Video Conferencing, Projectors etc. Follow departmental change control process and procedures. Adhere to organization cyber security policies. Assist with the administration of nominated customer IT equipment and networks. Be part of the support team for user fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within Service Desk. Work with external suppliers where support cannot be done in house to assist IT with problem resolution. Be part of the 24/7 on call IT rota responding to emergencies as required including remote access or site visits for NSSLGlobal corporate network and users as well as nominated customer networks. Support the IT Infrastructure Engineers as required in providing: Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering Support the Telephony equipment and Servers, installation of telephones onto desks. Support the remote working environment including VPN's and RDP. Key skills and experience required: Mandatory HND/Degree or equivalent in Computer Science or related discipline OR at least 5 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. Broad range of technical skills is required in terms of diverse IT hardware and business applications. Sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching Sound technical knowledge of Windows Server 2019/2022 administration skills Good understanding of IT Security (anti-virus, hard drive encryption, authentication) Experience of Microsoft Exchange and Email services such as spam filtering and cloud continuity/messaging services. Previous experience covering 1st/2nd line support roles. Must be able to achieve Security Clearance (SC/DV). Desirable Sound technical knowledge of Windows Group Policies and Active Directory would be highly advantageous. Sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam Sound technical knowledge of Virtual Environments (VMware) Experience of administering and supporting Mitel phone system. Relevant Microsoft qualifications. Experience of administering/supporting Blackberry UEM and mobile device management (MDM).
Core Apps 3rd line Engineer Hampshire *A national security clearance is required for this role but candidates not holding this level of clearance will be considered* Leading Managed Services Provider in the Defence Sector require a skilled Core Apps 3rd line Engineer on an ongoing contract basis. We are looking for a 3rd line Core Application Support Engineer to maintain a complex secure solution. The role will primarily involve incident management on our clients' live system, on incidents that have been escalated from 2nd line resources that are often remotely based environments. Additional scope of responsibilities will include delivering infrastructure development and testing of upgrades, patches and new software solutions. We are looking for dependable and experienced support staff that are not afraid to own problems and incidents and deliver solutions to issues. Mandatory Skills: * SharePoint - Server management, SharePoint permissions, SharePoint Application integration * VMWare Horizon VDIs * VSphere virtualization * Group Policy management * SKYPE server * File Share and NTFS permissions * NGINX * Hyper V * Exchange 2013/2016 If you are interested please apply via this ad in the first instance or send a CV with covering note to (see below) Project People is acting as an Employment Business in relation to this vacancy.
12/06/2024
Project-based
Core Apps 3rd line Engineer Hampshire *A national security clearance is required for this role but candidates not holding this level of clearance will be considered* Leading Managed Services Provider in the Defence Sector require a skilled Core Apps 3rd line Engineer on an ongoing contract basis. We are looking for a 3rd line Core Application Support Engineer to maintain a complex secure solution. The role will primarily involve incident management on our clients' live system, on incidents that have been escalated from 2nd line resources that are often remotely based environments. Additional scope of responsibilities will include delivering infrastructure development and testing of upgrades, patches and new software solutions. We are looking for dependable and experienced support staff that are not afraid to own problems and incidents and deliver solutions to issues. Mandatory Skills: * SharePoint - Server management, SharePoint permissions, SharePoint Application integration * VMWare Horizon VDIs * VSphere virtualization * Group Policy management * SKYPE server * File Share and NTFS permissions * NGINX * Hyper V * Exchange 2013/2016 If you are interested please apply via this ad in the first instance or send a CV with covering note to (see below) Project People is acting as an Employment Business in relation to this vacancy.
Senior IT Support Technician, Senior IT Field Engineer, 1st, 2nd & 3rd line support, Windows Server, Networking (TCP/IP, DNS, DHCP, VPN), VLAN, Microsoft/Windows environment, Liverpool & Ellesmere Port PLEASE READ - Based in Liverpool 3-4 days a week and Ellesmere Port 1-2 days a week (5 days a week on site). *Applicants MUST be able to drive and this is based on site (Liverpool & Ellesmere Port) 5 days a week - use of a company car is available* An IT company are looking for a Senior IT Support Technician/IT Field Technician to provide technical support (Server/Infrastructure/VLAN and assistance to end-users for computer hardware, software, and network-related issues. Responsibilities: Install, configure, and maintain computer systems, peripherals, and software applications. Set up and maintain network infrastructure, including Routers, Switches, Firewalls, and wireless access points. Perform routine maintenance tasks, such as system updates, backups, and security patches. Troubleshoot hardware and software problems, diagnose issues, and implement solutions promptly. Manage user accounts, permissions, and access rights in accordance with company policies. Respond to IT support tickets and service requests Senior IT Support Technician, Senior IT Field Engineer, 1st, 2nd & 3rd line support, Windows Server, Networking (TCP/IP, DNS, DHCP, VPN), VLAN, Microsoft/Windows environment, Liverpool & Ellesmere Port
12/06/2024
Full time
Senior IT Support Technician, Senior IT Field Engineer, 1st, 2nd & 3rd line support, Windows Server, Networking (TCP/IP, DNS, DHCP, VPN), VLAN, Microsoft/Windows environment, Liverpool & Ellesmere Port PLEASE READ - Based in Liverpool 3-4 days a week and Ellesmere Port 1-2 days a week (5 days a week on site). *Applicants MUST be able to drive and this is based on site (Liverpool & Ellesmere Port) 5 days a week - use of a company car is available* An IT company are looking for a Senior IT Support Technician/IT Field Technician to provide technical support (Server/Infrastructure/VLAN and assistance to end-users for computer hardware, software, and network-related issues. Responsibilities: Install, configure, and maintain computer systems, peripherals, and software applications. Set up and maintain network infrastructure, including Routers, Switches, Firewalls, and wireless access points. Perform routine maintenance tasks, such as system updates, backups, and security patches. Troubleshoot hardware and software problems, diagnose issues, and implement solutions promptly. Manage user accounts, permissions, and access rights in accordance with company policies. Respond to IT support tickets and service requests Senior IT Support Technician, Senior IT Field Engineer, 1st, 2nd & 3rd line support, Windows Server, Networking (TCP/IP, DNS, DHCP, VPN), VLAN, Microsoft/Windows environment, Liverpool & Ellesmere Port
Are you on the lookout for a new role? I've got an opportunity that could be of interest to you. 3rd Line EngineerAs our newest 3rd Line Engineer, you'll be the backbone of our operation, armed with the skills and passion to tackle any challenge head-on. From managing incidents with finesse to providing top-notch customer service, you'll be the driving force behind our success. With a current team of 5 2nd and 3rd line engineers, you will be the point of contact for escalations and supporting and leading the team. Responsibilities: Act as a technical leader in high-stakes situations. It serves as an escalation point for our stellar 2nd/3rd line Engineers. Identify opportunities for improvement and innovation. Deliver against our KPIs with flying colours. Hands-on project delivery and initiation Requirements: A clear and confident communicator. Technical prowess in: Veeam Windows Server Active Directory Azure Intune Microsoft 365 and related technologies Exchange Online Azure Active Directory (Azure AD joined/hybrid) Conditional Access/MFA Mobile Device Management (Intune/Endpoint Manager) Azure Information Protection Azure DLP Microsoft Azure IaaS Hyper-V Networking (S2S/P2S VPN, VLAN, LACP) Strong documentation skills and time management savvy. Adaptability and flexibility to tackle any challenge head-on. Perks: Attractive remuneration packages. Hybrid working arrangements. Ample learning opportunities. Quarterly staff awards and funded social events. Choosing your next role takes careful consideration. I'm here to help you take your career forward, so if you'd like to know more about this role, or just want a confidential catch-up about what you're looking for, feel free to reach out on the details below. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
11/06/2024
Full time
Are you on the lookout for a new role? I've got an opportunity that could be of interest to you. 3rd Line EngineerAs our newest 3rd Line Engineer, you'll be the backbone of our operation, armed with the skills and passion to tackle any challenge head-on. From managing incidents with finesse to providing top-notch customer service, you'll be the driving force behind our success. With a current team of 5 2nd and 3rd line engineers, you will be the point of contact for escalations and supporting and leading the team. Responsibilities: Act as a technical leader in high-stakes situations. It serves as an escalation point for our stellar 2nd/3rd line Engineers. Identify opportunities for improvement and innovation. Deliver against our KPIs with flying colours. Hands-on project delivery and initiation Requirements: A clear and confident communicator. Technical prowess in: Veeam Windows Server Active Directory Azure Intune Microsoft 365 and related technologies Exchange Online Azure Active Directory (Azure AD joined/hybrid) Conditional Access/MFA Mobile Device Management (Intune/Endpoint Manager) Azure Information Protection Azure DLP Microsoft Azure IaaS Hyper-V Networking (S2S/P2S VPN, VLAN, LACP) Strong documentation skills and time management savvy. Adaptability and flexibility to tackle any challenge head-on. Perks: Attractive remuneration packages. Hybrid working arrangements. Ample learning opportunities. Quarterly staff awards and funded social events. Choosing your next role takes careful consideration. I'm here to help you take your career forward, so if you'd like to know more about this role, or just want a confidential catch-up about what you're looking for, feel free to reach out on the details below. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.