Fruition IT are excited to be partnered with a brand new client who have a vision to be one of the UK's leading providers of technology-enabled business mobility. As the IT Director, you will lead the IT department, shaping the strategic direction of their IT infrastructure and systems. You'll work in a dynamic environment, driving technological excellence and ensuring alignment with organisational goals. Key Responsibilities: Develop and implement IT strategies and initiatives in alignment with organisational objectives. Lead and mentor a team of IT professionals, providing guidance and support to drive performance and innovation. Oversee the design, implementation, and maintenance of our IT infrastructure and systems. Collaborate with cross-functional teams to identify and prioritise IT needs and requirements. Manage IT budgets, resources, and vendors to ensure efficient and cost-effective operations. Develop and enforce IT policies, procedures, and security protocols to protect company assets and data, ensuring ownership and integrity of information. Implement robust cyber security measures to safeguard against threats and vulnerabilities. Own and lead the customer support function and team, ensuring timely resolution of issues and high-quality service delivery. Establish service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve customer support performance. What we're looking for: An experienced IT leader with a proven track record of success in driving technology initiatives. Strong leadership and communication skills, with the ability to inspire and motivate teams. Strategic thinker with the ability to align IT initiatives with business goals and objectives. Proficient in IT infrastructure management, including networks, Servers, and cloud services. Experience with IT governance, risk management, and compliance frameworks. Highly organised, with the ability to manage multiple projects and priorities effectively. Customer-focused mindset with experience in leading customer support functions and teams. Required Experience: Minimum 10 years of experience in IT leadership roles. Proven track record of success in developing and implementing IT strategies. Strong technical background with experience in IT infrastructure management. Experience managing IT budgets, resources, and vendors. Excellent communication and interpersonal skills. To find out more and explore this opportunity further, please apply or email your CV to (see below) We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
08/05/2024
Full time
Fruition IT are excited to be partnered with a brand new client who have a vision to be one of the UK's leading providers of technology-enabled business mobility. As the IT Director, you will lead the IT department, shaping the strategic direction of their IT infrastructure and systems. You'll work in a dynamic environment, driving technological excellence and ensuring alignment with organisational goals. Key Responsibilities: Develop and implement IT strategies and initiatives in alignment with organisational objectives. Lead and mentor a team of IT professionals, providing guidance and support to drive performance and innovation. Oversee the design, implementation, and maintenance of our IT infrastructure and systems. Collaborate with cross-functional teams to identify and prioritise IT needs and requirements. Manage IT budgets, resources, and vendors to ensure efficient and cost-effective operations. Develop and enforce IT policies, procedures, and security protocols to protect company assets and data, ensuring ownership and integrity of information. Implement robust cyber security measures to safeguard against threats and vulnerabilities. Own and lead the customer support function and team, ensuring timely resolution of issues and high-quality service delivery. Establish service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve customer support performance. What we're looking for: An experienced IT leader with a proven track record of success in driving technology initiatives. Strong leadership and communication skills, with the ability to inspire and motivate teams. Strategic thinker with the ability to align IT initiatives with business goals and objectives. Proficient in IT infrastructure management, including networks, Servers, and cloud services. Experience with IT governance, risk management, and compliance frameworks. Highly organised, with the ability to manage multiple projects and priorities effectively. Customer-focused mindset with experience in leading customer support functions and teams. Required Experience: Minimum 10 years of experience in IT leadership roles. Proven track record of success in developing and implementing IT strategies. Strong technical background with experience in IT infrastructure management. Experience managing IT budgets, resources, and vendors. Excellent communication and interpersonal skills. To find out more and explore this opportunity further, please apply or email your CV to (see below) We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Global Technology Solutions Ltd
Chippenham, Wiltshire
Cloud IT Solutions Technical Consultant - Service Desk Consultant Permanent - Chippenham Onsite/Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic "can do" attitude. You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. MAIN DUTIES * Architect, Design, and Implement Modern Cloud IT Solutions * Completion of Infrastructure, Cyber Risk and Microsoft 365 Adoption Consultancy * Escalation Technical Resource for Project Engineers * Work as part of our dedicated Projects Team away from the Service Desk * Support and guide our customers on their Technical Roadmap * Work with the Projects Administrator to ensure projects are a success * Assist the commercial team with technical roadmaps and presales consultancy ESSENTIAL SKILLS & EXPERIENCE * At least 4 years' experience progressing through a service desk 1st/2nd/3rd line to Technical Consultant * Microsoft Azure (Migration, Deployment and Management of services) * Microsoft 365 including Modern Endpoint Management and Security * Hyper-V/VMware in both on-premises and hybrid deployments * Networking (TCP/IP, VLANs, routing, Firewalls, port forwarding and NAT etc.) * Comfortable communicating at all levels including Management, Senior Leadership Team and Board/Directors * Design and implementation of technical roadmaps, from start to finish. QUALIFICATIONS * Desirable Microsoft Certifications (MS-100/101, AZ-104, MS-500) * Desirable Security Certifications (Security+, CEH) WHAT WE OFFER People & Culture is the heartbeat. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. * Unlimited holiday * Performance and salary reviews * Enrolment into the Academy, aimed on your training and development needs with time available to complete during working hours * Access to online courses, work related plus more, all at your fingertips * Auto Enrolment pension scheme * Staff and Customer referral scheme * Great working atmosphere and balanced work environment - we are high performance and we take good care of each other * Employee socials and events run by our Social Committee * Lots of cake and fruit * And of course, you get to work for a fast-growing, modern, market leader like us! This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. NOTES 37.5 hours a week Mon-Fri, due to the nature of the job some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required so the ability to travel as and when required is essential. This role requires a DBS and BPSS check as well as you to obtain SC clearance (fully funded). "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
08/05/2024
Full time
Cloud IT Solutions Technical Consultant - Service Desk Consultant Permanent - Chippenham Onsite/Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic "can do" attitude. You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. MAIN DUTIES * Architect, Design, and Implement Modern Cloud IT Solutions * Completion of Infrastructure, Cyber Risk and Microsoft 365 Adoption Consultancy * Escalation Technical Resource for Project Engineers * Work as part of our dedicated Projects Team away from the Service Desk * Support and guide our customers on their Technical Roadmap * Work with the Projects Administrator to ensure projects are a success * Assist the commercial team with technical roadmaps and presales consultancy ESSENTIAL SKILLS & EXPERIENCE * At least 4 years' experience progressing through a service desk 1st/2nd/3rd line to Technical Consultant * Microsoft Azure (Migration, Deployment and Management of services) * Microsoft 365 including Modern Endpoint Management and Security * Hyper-V/VMware in both on-premises and hybrid deployments * Networking (TCP/IP, VLANs, routing, Firewalls, port forwarding and NAT etc.) * Comfortable communicating at all levels including Management, Senior Leadership Team and Board/Directors * Design and implementation of technical roadmaps, from start to finish. QUALIFICATIONS * Desirable Microsoft Certifications (MS-100/101, AZ-104, MS-500) * Desirable Security Certifications (Security+, CEH) WHAT WE OFFER People & Culture is the heartbeat. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. * Unlimited holiday * Performance and salary reviews * Enrolment into the Academy, aimed on your training and development needs with time available to complete during working hours * Access to online courses, work related plus more, all at your fingertips * Auto Enrolment pension scheme * Staff and Customer referral scheme * Great working atmosphere and balanced work environment - we are high performance and we take good care of each other * Employee socials and events run by our Social Committee * Lots of cake and fruit * And of course, you get to work for a fast-growing, modern, market leader like us! This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. NOTES 37.5 hours a week Mon-Fri, due to the nature of the job some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required so the ability to travel as and when required is essential. This role requires a DBS and BPSS check as well as you to obtain SC clearance (fully funded). "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Infrastructure Manager: Microsoft Tech stack, Azure, MS365 Geneva, Swiss residents needed. Geneva Local languages French - German a bonus. Candidates need to be based in CH already! Supervise a team of 3 infrastructure, security, and network technicians along with 3 local IT Service Desk technicians Lead the IT infrastructure team to ensure smooth operations and high availability Oversee design, implementation, and maintenance of IT infrastructure, including Servers, networks, storage, and security Provide strategic direction for adopting new technologies to enhance efficiency Manage Microsoft technologies like MS Teams, Exchange, Active Directory, Azure, Intune, and MFA Ensure compliance with IT policies, procedures, and regulations in addition to managing and assessing Service Delivery of local and regional IT vendors Collaborate with other teams to resolve technical issues and meet business goals Develop disaster recovery, business continuity plans and support Security and external audits (ISO 2700 Monitor system performance and implement enhancements for optimisation Stay updated on emerging technologies and industry trends for continuous improvement Fluency in English (C1) Bachelor's degree in computer science, IT, or related field, or equivalent experience. 5+ years in IT infrastructure management Strong expertise in Microsoft technologies: MS Teams, Exchange, Active Directory, Azure, Intune, M365, MFA Desirable experience with Citrix Cloud, EDR solutions, SD-WAN, and data center tech ITIL certification required Experience with ServiceNow or similar ticket systems preferred Excellent leadership, communication, and problem-solving skills Michael Bailey International is acting as an Employment Business in relation to this vacancy.
08/05/2024
Project-based
Infrastructure Manager: Microsoft Tech stack, Azure, MS365 Geneva, Swiss residents needed. Geneva Local languages French - German a bonus. Candidates need to be based in CH already! Supervise a team of 3 infrastructure, security, and network technicians along with 3 local IT Service Desk technicians Lead the IT infrastructure team to ensure smooth operations and high availability Oversee design, implementation, and maintenance of IT infrastructure, including Servers, networks, storage, and security Provide strategic direction for adopting new technologies to enhance efficiency Manage Microsoft technologies like MS Teams, Exchange, Active Directory, Azure, Intune, and MFA Ensure compliance with IT policies, procedures, and regulations in addition to managing and assessing Service Delivery of local and regional IT vendors Collaborate with other teams to resolve technical issues and meet business goals Develop disaster recovery, business continuity plans and support Security and external audits (ISO 2700 Monitor system performance and implement enhancements for optimisation Stay updated on emerging technologies and industry trends for continuous improvement Fluency in English (C1) Bachelor's degree in computer science, IT, or related field, or equivalent experience. 5+ years in IT infrastructure management Strong expertise in Microsoft technologies: MS Teams, Exchange, Active Directory, Azure, Intune, M365, MFA Desirable experience with Citrix Cloud, EDR solutions, SD-WAN, and data center tech ITIL certification required Experience with ServiceNow or similar ticket systems preferred Excellent leadership, communication, and problem-solving skills Michael Bailey International is acting as an Employment Business in relation to this vacancy.
An Arts Organisation in Central London are seeking a Cyber Security Team Lead. Reporting into the Head of Technology, you will work to ensure that any potential threats and issues are dealt with effectively and manage a junior Cyber Security Analyst. The role is hybrid. As our Cyber Security Team Leader you will: Analyse technical solutions to help protect against and mitigate security vulnerabilities. Design, maintain and test recovery procedures for all critical systems. Implement and oversee the monitoring of on-premise and cloud-based computer systems, networks and applications. Develop and deliver a programme of planned independent security assessments. including penetration tests, hardware & software compliance, and PCI, and ensure any gaps are addressed. Work with external stakeholders and information security groups including DCMS, NCSC and accreditor organisations and others to improve cyber security standards. Oversee the security review of third-party suppliers and systems. Manage the Cyber Essentials, GovAssure and ISO27001 annual accreditation processes. We are looking for: Understanding of: Windows, client & server IAAS, PAAS especially Azure Firewalls Networking & Wi-Fi End-point protection Web-hosting technology Demonstrable understanding of ISO27001, Cyber Essentials, data protection, business continuity and audit compliance Mobile phone security: IOS and Android Excellent interpersonal (Builds relationships) Team player who embraces change Positive communicator Strong influencing and negotiating skills Strategic (Planning for the future) Architectural - Translates business requirements into technical initiatives. Delivery (Results driven) Analytical thinker Achievement focus Teamwork and team leadership Confident communicator of technical ideas and information (written and oral) Highly organised and task driven, able to prioritise and communicate activities
08/05/2024
Full time
An Arts Organisation in Central London are seeking a Cyber Security Team Lead. Reporting into the Head of Technology, you will work to ensure that any potential threats and issues are dealt with effectively and manage a junior Cyber Security Analyst. The role is hybrid. As our Cyber Security Team Leader you will: Analyse technical solutions to help protect against and mitigate security vulnerabilities. Design, maintain and test recovery procedures for all critical systems. Implement and oversee the monitoring of on-premise and cloud-based computer systems, networks and applications. Develop and deliver a programme of planned independent security assessments. including penetration tests, hardware & software compliance, and PCI, and ensure any gaps are addressed. Work with external stakeholders and information security groups including DCMS, NCSC and accreditor organisations and others to improve cyber security standards. Oversee the security review of third-party suppliers and systems. Manage the Cyber Essentials, GovAssure and ISO27001 annual accreditation processes. We are looking for: Understanding of: Windows, client & server IAAS, PAAS especially Azure Firewalls Networking & Wi-Fi End-point protection Web-hosting technology Demonstrable understanding of ISO27001, Cyber Essentials, data protection, business continuity and audit compliance Mobile phone security: IOS and Android Excellent interpersonal (Builds relationships) Team player who embraces change Positive communicator Strong influencing and negotiating skills Strategic (Planning for the future) Architectural - Translates business requirements into technical initiatives. Delivery (Results driven) Analytical thinker Achievement focus Teamwork and team leadership Confident communicator of technical ideas and information (written and oral) Highly organised and task driven, able to prioritise and communicate activities
French Speaking Data Cloud Full Stack Solution Architect/Paris Hybrid 3 days per week onsite/8 months/Start ASAP Role & Responsibilities: In the context of a big Data Transformation initiative on complete set of our data capabilities: Data Architecture and Engineering, Datamodelling, Storage for Data & Analytics, Data Visualisation, Data Science, Data Integration, Metadata Management, Data Storage and Warehousing, support the future Data Foundation platform technical architecture activities, including: Provide technical guidance and establish best practices for Snowflake account setup and configuration Manage Infrastructure-as-code and maximise automation Manage enhancements and deployments to support a fully federated Platform Subject Matter Expert (SME) for all Snowflake related questions on the project Own platform specific Snowflake documentation (decisions, best practices, features) Communication and demonstration of new features Design the cloud environment from a holistic point of view, ensuring it meets all functional and non-functional requirements Carry out deployment, maintenance, monitoring, and management tasks Oversee cloud security for the account Complete the integration of new applications into the cloud environment Education: * Higher education completed, inevitably with a degree in Computer Sciences. Experience: * 5 to 10 years' experience * Experience in putting in place Data Platforms in a cloud environment Skills: Fluent in French & English (must) Deep Snowflake expertise Platform architecture DBA experience Cloud database admin AWS Architecture Cloud networking specialist Excellence in communication, coordination & collaboration, stakeholder & risk management and especially with drive & leadership Open minded and accepting challenges Highly motivated, adaptable and flexible. Willing to integrate an existing environment and an existing project team
08/05/2024
Project-based
French Speaking Data Cloud Full Stack Solution Architect/Paris Hybrid 3 days per week onsite/8 months/Start ASAP Role & Responsibilities: In the context of a big Data Transformation initiative on complete set of our data capabilities: Data Architecture and Engineering, Datamodelling, Storage for Data & Analytics, Data Visualisation, Data Science, Data Integration, Metadata Management, Data Storage and Warehousing, support the future Data Foundation platform technical architecture activities, including: Provide technical guidance and establish best practices for Snowflake account setup and configuration Manage Infrastructure-as-code and maximise automation Manage enhancements and deployments to support a fully federated Platform Subject Matter Expert (SME) for all Snowflake related questions on the project Own platform specific Snowflake documentation (decisions, best practices, features) Communication and demonstration of new features Design the cloud environment from a holistic point of view, ensuring it meets all functional and non-functional requirements Carry out deployment, maintenance, monitoring, and management tasks Oversee cloud security for the account Complete the integration of new applications into the cloud environment Education: * Higher education completed, inevitably with a degree in Computer Sciences. Experience: * 5 to 10 years' experience * Experience in putting in place Data Platforms in a cloud environment Skills: Fluent in French & English (must) Deep Snowflake expertise Platform architecture DBA experience Cloud database admin AWS Architecture Cloud networking specialist Excellence in communication, coordination & collaboration, stakeholder & risk management and especially with drive & leadership Open minded and accepting challenges Highly motivated, adaptable and flexible. Willing to integrate an existing environment and an existing project team
Job Title: Core Network Engineer 2 days in the office 3 days remote. Overview: Join our forward-thinking IT team in an exciting role that blends technical expertise with strategic innovation. We are seeking a Core Network Engineer to lead a major network infrastructure overhaul and contribute to the evolution of our network capabilities. This position offers the opportunity to influence the future of our network systems, streamline operations, and implement cutting-edge solutions that enhance organizational efficiency and security. Key Responsibilities: * Design, implement, and optimize core routing technologies and network security frameworks. * Automate network processes to improve efficiency and accuracy across network operations. * Serve as a technical leader in network-related projects, ensuring best practices in security and configuration are followed. * Collaborate with various internal teams to gather requirements, design solutions, and deliver high-performance network services. * Manage daily network operations, including monitoring, troubleshooting, and maintaining network infrastructure. * Develop and maintain comprehensive documentation for network architectures, configurations, and support procedures. * Engage in continuous learning to stay abreast of industry trends and emerging technologies. Required Skills and Qualifications: * Proven experience in network engineering with a strong focus on core networking technologies. * Expertise in network automation and the use of Scripting languages to streamline network operations. * Professional certifications such as Cisco CCNP, Juniper JNCIP, or equivalent. * Deep understanding of network protocols, Internet services, and security solutions. * Strong analytical skills and the ability to solve complex technical problems. * Excellent communication and collaboration skills to work effectively across teams. Desirable Skills: * Experience with cloud networking and virtualization technologies. * Knowledge of advanced network security practices and solutions. * Previous experience leading network infrastructure projects in a large-scale environment. Why Join Us: * Be part of a dynamic team that values innovation and efficiency. * Opportunity to work on significant projects that influence the strategic direction of the organization's IT infrastructure. * Competitive salary and benefits package. * Flexible working arrangements to support work-life balance. * Access to ongoing training and professional development to support your career growth. In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
08/05/2024
Full time
Job Title: Core Network Engineer 2 days in the office 3 days remote. Overview: Join our forward-thinking IT team in an exciting role that blends technical expertise with strategic innovation. We are seeking a Core Network Engineer to lead a major network infrastructure overhaul and contribute to the evolution of our network capabilities. This position offers the opportunity to influence the future of our network systems, streamline operations, and implement cutting-edge solutions that enhance organizational efficiency and security. Key Responsibilities: * Design, implement, and optimize core routing technologies and network security frameworks. * Automate network processes to improve efficiency and accuracy across network operations. * Serve as a technical leader in network-related projects, ensuring best practices in security and configuration are followed. * Collaborate with various internal teams to gather requirements, design solutions, and deliver high-performance network services. * Manage daily network operations, including monitoring, troubleshooting, and maintaining network infrastructure. * Develop and maintain comprehensive documentation for network architectures, configurations, and support procedures. * Engage in continuous learning to stay abreast of industry trends and emerging technologies. Required Skills and Qualifications: * Proven experience in network engineering with a strong focus on core networking technologies. * Expertise in network automation and the use of Scripting languages to streamline network operations. * Professional certifications such as Cisco CCNP, Juniper JNCIP, or equivalent. * Deep understanding of network protocols, Internet services, and security solutions. * Strong analytical skills and the ability to solve complex technical problems. * Excellent communication and collaboration skills to work effectively across teams. Desirable Skills: * Experience with cloud networking and virtualization technologies. * Knowledge of advanced network security practices and solutions. * Previous experience leading network infrastructure projects in a large-scale environment. Why Join Us: * Be part of a dynamic team that values innovation and efficiency. * Opportunity to work on significant projects that influence the strategic direction of the organization's IT infrastructure. * Competitive salary and benefits package. * Flexible working arrangements to support work-life balance. * Access to ongoing training and professional development to support your career growth. In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
08/05/2024
Full time
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Stoke-on-trent, Staffordshire
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
08/05/2024
Full time
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
08/05/2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
My client a major consultancy responsible for delivering essential public services around the world in areas including defence, space, international organisations, healthcare and Immigration/citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. My client has a world of opportunity in Europe and employs over 1000+ staff across 8 countries including Belgium, Luxembourg, France and French Guyana, Germany, Italy, the Netherlands, Spain, Switzerland. My client continuously strive for excellence, so we're passionate about sourcing the best professionals and we look for people who share our drive and own our values - Trust, Care, Innovation & Pride. My client is looking for a Cyber Security Expert to work full time and be based in the Benelux or France (close to St. Genis-Pouilly would be a plus). This role is permanent and will pay €80,000 a year and potentially can go up to €100,000 plus Excellent Benefits. Main Responsibilities for Cyber Security Expert Provide Technical security leadership within Serco Europe's operations, covering bids, acquisitions, projects, and BAU operations. This will include security requirements definition, architectural design work in collaboration with the Enterprise Architect Europe and his team of Solution Architects, advice and guidance on security issues, technical risk assessment, guidance on residual risk and mitigation strategies, application of security design patterns and best practices, etc. You will be responsible for providing assurance, management and control of cyber security and enhancing our Security posture in Serco Europe entities by staying abreast of the latest cyber security trends, threats, and technologies Serco Europe entities by staying abreast of the latest cyber security trends, threats, and technologies Ensure that the company knows as much as possible, as quickly as possible about potential security risks. You will be responsible for seeking, identifying, and reporting risks and systemic weaknesses in control effectiveness within Serco Europe Eliminate (or mitigate) reputational and security risks within Serco Europe, including identification of weaknesses, improvement areas, non-compliances, and technical debt Security review and analysis of proposed changes to operational services within Serco Europe, and providing security expertise on likely impact, mitigations, alternative strategies, etc. Engagement with internal and external audit and assurance providers, including IT Security Health Check suppliers, scoping test plans and helping stakeholders interpret the results of the tests and audits, as well as supporting the implementation of any remedial actions, where required Highly engaged in vulnerability management activities across Serco Europe (such as identification, reporting and mitigation/resolution) to reduce risk of exploit Contribute to on-going Security improvement initiatives, to ensure that our standard operating procedures, approaches, and protocols remain appropriate and align to Cyber Security best practice and Serco's policies and standards Production and management of the Security KPI's including driving improvements of the KPI's In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world. Successful Candidate The candidate should have a broad Information Security knowledge, with a deep and current technical understanding of security relating to applications, infrastructure, and cloud services. Excellent communications skills (written and oral) are essential, as is detailed knowledge and practical experience of security-enforcing technologies (Firewalls, SIEM tools, Identity and Access Management, etc.). Familiarity with risk management frameworks and methodologies is required. The candidate's profile is rounded out by non-technical skills, behaviours, and approaches to be an effective Security Lead, eg, security-minded, curious, investigative, persevering, and thorough. Candidates will have a background in Technical Security, ie, must have a minimum 6 years' experience within Information Technology, including at least 4 years' experience in a Technical Security related discipline (such as Security Operations or Network Security) It is desirable to have an intermediate or advanced level Security qualification (such as CSIM, CISSP or equivalent. NB For this role we can only consider applicants who are based in the EU/Europe with the relevant right to work. This also needs to be highlighted clearly on the CV otherwise the application will be rejected. Role - Cyber Security Expert Salary: €80,000 to €100,000 + Excellent Benefits Languages: English/French or English/German Location: Benelux or France (close to St. Genis-Pouilly would be a plus)
07/05/2024
Full time
My client a major consultancy responsible for delivering essential public services around the world in areas including defence, space, international organisations, healthcare and Immigration/citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. My client has a world of opportunity in Europe and employs over 1000+ staff across 8 countries including Belgium, Luxembourg, France and French Guyana, Germany, Italy, the Netherlands, Spain, Switzerland. My client continuously strive for excellence, so we're passionate about sourcing the best professionals and we look for people who share our drive and own our values - Trust, Care, Innovation & Pride. My client is looking for a Cyber Security Expert to work full time and be based in the Benelux or France (close to St. Genis-Pouilly would be a plus). This role is permanent and will pay €80,000 a year and potentially can go up to €100,000 plus Excellent Benefits. Main Responsibilities for Cyber Security Expert Provide Technical security leadership within Serco Europe's operations, covering bids, acquisitions, projects, and BAU operations. This will include security requirements definition, architectural design work in collaboration with the Enterprise Architect Europe and his team of Solution Architects, advice and guidance on security issues, technical risk assessment, guidance on residual risk and mitigation strategies, application of security design patterns and best practices, etc. You will be responsible for providing assurance, management and control of cyber security and enhancing our Security posture in Serco Europe entities by staying abreast of the latest cyber security trends, threats, and technologies Serco Europe entities by staying abreast of the latest cyber security trends, threats, and technologies Ensure that the company knows as much as possible, as quickly as possible about potential security risks. You will be responsible for seeking, identifying, and reporting risks and systemic weaknesses in control effectiveness within Serco Europe Eliminate (or mitigate) reputational and security risks within Serco Europe, including identification of weaknesses, improvement areas, non-compliances, and technical debt Security review and analysis of proposed changes to operational services within Serco Europe, and providing security expertise on likely impact, mitigations, alternative strategies, etc. Engagement with internal and external audit and assurance providers, including IT Security Health Check suppliers, scoping test plans and helping stakeholders interpret the results of the tests and audits, as well as supporting the implementation of any remedial actions, where required Highly engaged in vulnerability management activities across Serco Europe (such as identification, reporting and mitigation/resolution) to reduce risk of exploit Contribute to on-going Security improvement initiatives, to ensure that our standard operating procedures, approaches, and protocols remain appropriate and align to Cyber Security best practice and Serco's policies and standards Production and management of the Security KPI's including driving improvements of the KPI's In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world. Successful Candidate The candidate should have a broad Information Security knowledge, with a deep and current technical understanding of security relating to applications, infrastructure, and cloud services. Excellent communications skills (written and oral) are essential, as is detailed knowledge and practical experience of security-enforcing technologies (Firewalls, SIEM tools, Identity and Access Management, etc.). Familiarity with risk management frameworks and methodologies is required. The candidate's profile is rounded out by non-technical skills, behaviours, and approaches to be an effective Security Lead, eg, security-minded, curious, investigative, persevering, and thorough. Candidates will have a background in Technical Security, ie, must have a minimum 6 years' experience within Information Technology, including at least 4 years' experience in a Technical Security related discipline (such as Security Operations or Network Security) It is desirable to have an intermediate or advanced level Security qualification (such as CSIM, CISSP or equivalent. NB For this role we can only consider applicants who are based in the EU/Europe with the relevant right to work. This also needs to be highlighted clearly on the CV otherwise the application will be rejected. Role - Cyber Security Expert Salary: €80,000 to €100,000 + Excellent Benefits Languages: English/French or English/German Location: Benelux or France (close to St. Genis-Pouilly would be a plus)
Global Investment/Financial Services company is looking to hire an experienced Kubernetes Site Reliability Engineer as part of their Digital Assets Technical Operations Team. You will work with various engineering teams to own the design of a new multi-region, highly available, cloud-based deployment of our applications to AWS's Kubernetes Platform (EKS) Experience Several years of hands-on experience with AWS in a production environment Production experience running Kubernetes workloads on AWS using EKS Experience creating and deploying Helm charts & libraries Specialist in AWS CloudFormation, IAM, VPC and network security Experience with monitoring tools eg Cloudwatch, Datadog, Splunk Proficiency with Unix operating systems and Shell Scripting Programming experience, eg Python, preferred Experience with CDN Providers eg Akamai, preferred Experience with the agile software development life cycle preferred Automated CI/CD pipelines, eg JenkinsX (Kubernetes native), Jenkins Enterprise Skills Experience with Amazon Web Services (AWS), having managed services and applications in a large AWS cross-account environment using IAM and federated SSO Experience crafting and maintaining logging, monitoring, and alerting capabilities using tools like Datadog, Splunk, and Kibana See problems as opportunities to automate Ability to work independently with minimal direction Coordinate the overall design of highly available, secure, scalable microservices-based applications in AWS Track record of providing technical leadership to strong teams of Site Reliability Engineers Experience with configuring and deploying resilient infrastructure in multiple regions and multiple availability zones Work multi-functionally with other organizations and collaborate with our risk, product and engineering team leaders Ability to communicate at all levels with track record of strong written and verbal communications Full job spec available. To apply and find out more please reach out (see below)
07/05/2024
Project-based
Global Investment/Financial Services company is looking to hire an experienced Kubernetes Site Reliability Engineer as part of their Digital Assets Technical Operations Team. You will work with various engineering teams to own the design of a new multi-region, highly available, cloud-based deployment of our applications to AWS's Kubernetes Platform (EKS) Experience Several years of hands-on experience with AWS in a production environment Production experience running Kubernetes workloads on AWS using EKS Experience creating and deploying Helm charts & libraries Specialist in AWS CloudFormation, IAM, VPC and network security Experience with monitoring tools eg Cloudwatch, Datadog, Splunk Proficiency with Unix operating systems and Shell Scripting Programming experience, eg Python, preferred Experience with CDN Providers eg Akamai, preferred Experience with the agile software development life cycle preferred Automated CI/CD pipelines, eg JenkinsX (Kubernetes native), Jenkins Enterprise Skills Experience with Amazon Web Services (AWS), having managed services and applications in a large AWS cross-account environment using IAM and federated SSO Experience crafting and maintaining logging, monitoring, and alerting capabilities using tools like Datadog, Splunk, and Kibana See problems as opportunities to automate Ability to work independently with minimal direction Coordinate the overall design of highly available, secure, scalable microservices-based applications in AWS Track record of providing technical leadership to strong teams of Site Reliability Engineers Experience with configuring and deploying resilient infrastructure in multiple regions and multiple availability zones Work multi-functionally with other organizations and collaborate with our risk, product and engineering team leaders Ability to communicate at all levels with track record of strong written and verbal communications Full job spec available. To apply and find out more please reach out (see below)
Sanderson Recruitment Plc
Newcastle Upon Tyne, Tyne And Wear
Job Title: Server & Storage Engineer Location: Newcastle/Hybrid Duration: Permanent Salary: Up to £45,000 Benefits: Car Lease Scheme/Enhanced maternity/Flexible Working/Pension Scheme, up to 16%/Corporate Travel Schemes/Private Healthcare/Discounts/Paid Sick Leave/Access to Gyms/Sports & Social Club/Cycle to Work Scheme Sanderson Recruitment is proud to partner with one of the North East's prominent employers in the recruitment of a skilled Server & Storage Engineer. Company Overview: Our client is among the largest police forces in England, providing diverse departments and specialties, offering endless career prospects. They prioritise employee development through mentorship, coaching, online courses, and leadership programs. As one of the top 50 inclusive employers in the UK and a disability-confident employer, they ensure a culture of respect where everyone feels valued. Their commitment extends to managing health and wellbeing, offering year-round events, a 24/7 welfare support hotline, and embracing neurodiversity. Responsibilities: Deploy, update, configure, and document new Server, Storage, and Backup systems according to standards. Offer 2nd/3rd Line support for Server, Storage, and Backup services, collaborating with internal and external teams, vendors, and suppliers to ensure system reliability and availability. Contribute to assessing opportunities for enhanced efficiency and optimisation in Server, Storage, and Backup infrastructure to lower service costs. Recognise potential issues and trends in Server, Storage, and Backup environments, implementing proactive strategies to minimise service disruptions. Conduct Root Cause analysis of service disruptions to prevent recurrence. Requirements: Minimum 3 year's experience supporting Enterprise-level Servers in an Active Directory Domain. Experience building and deploying Windows Server 2012/2016 in a Datacentre environment. Demonstrated ability to troubleshoot day-to-day issues in an Enterprise Client Server Infrastructure. Strong experience in planning and upgrading Servers and hardware in a Datacentre environment. Proficiency in Active Directory, including GPO configuration and troubleshooting. Strong understanding of TCP/IP, DNS, DHCP, and Networking concepts. Ideally experienced with Enterprise backup and/or Storage products. Proficiency in Scripting tools (PowerShell, VBScript) preferred. Practical knowledge of administering, configuring, and troubleshooting RHEL/SUSE is a plus. Familiarity with ITSM products (preferably SCCM/SCOM) is desirable. Basic understanding of VMWare (ESX, VCenter, VDI) preferred; training provided if needed. Please Note: For this position you will be required to complete a Management Vetting (MV) and Security Clearance (SC) form, therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed.
07/05/2024
Full time
Job Title: Server & Storage Engineer Location: Newcastle/Hybrid Duration: Permanent Salary: Up to £45,000 Benefits: Car Lease Scheme/Enhanced maternity/Flexible Working/Pension Scheme, up to 16%/Corporate Travel Schemes/Private Healthcare/Discounts/Paid Sick Leave/Access to Gyms/Sports & Social Club/Cycle to Work Scheme Sanderson Recruitment is proud to partner with one of the North East's prominent employers in the recruitment of a skilled Server & Storage Engineer. Company Overview: Our client is among the largest police forces in England, providing diverse departments and specialties, offering endless career prospects. They prioritise employee development through mentorship, coaching, online courses, and leadership programs. As one of the top 50 inclusive employers in the UK and a disability-confident employer, they ensure a culture of respect where everyone feels valued. Their commitment extends to managing health and wellbeing, offering year-round events, a 24/7 welfare support hotline, and embracing neurodiversity. Responsibilities: Deploy, update, configure, and document new Server, Storage, and Backup systems according to standards. Offer 2nd/3rd Line support for Server, Storage, and Backup services, collaborating with internal and external teams, vendors, and suppliers to ensure system reliability and availability. Contribute to assessing opportunities for enhanced efficiency and optimisation in Server, Storage, and Backup infrastructure to lower service costs. Recognise potential issues and trends in Server, Storage, and Backup environments, implementing proactive strategies to minimise service disruptions. Conduct Root Cause analysis of service disruptions to prevent recurrence. Requirements: Minimum 3 year's experience supporting Enterprise-level Servers in an Active Directory Domain. Experience building and deploying Windows Server 2012/2016 in a Datacentre environment. Demonstrated ability to troubleshoot day-to-day issues in an Enterprise Client Server Infrastructure. Strong experience in planning and upgrading Servers and hardware in a Datacentre environment. Proficiency in Active Directory, including GPO configuration and troubleshooting. Strong understanding of TCP/IP, DNS, DHCP, and Networking concepts. Ideally experienced with Enterprise backup and/or Storage products. Proficiency in Scripting tools (PowerShell, VBScript) preferred. Practical knowledge of administering, configuring, and troubleshooting RHEL/SUSE is a plus. Familiarity with ITSM products (preferably SCCM/SCOM) is desirable. Basic understanding of VMWare (ESX, VCenter, VDI) preferred; training provided if needed. Please Note: For this position you will be required to complete a Management Vetting (MV) and Security Clearance (SC) form, therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed.
Senior DevOps Engineer - Cloud - Permanent - Poland Robson Bale are looking for a Senior DevOps Engineer to come on board for a permanent opportunity in Poland. Role can be fully remote from Poland Permanent, Excellent Salary Responsibilities: Technical Skills - Must have Leadership: Lead and manage DevOps/Infrastructure projects, overseeing the entire development life cycle. Collaborate with cross-functional teams to align project objectives and deliverables. Ensure adherence to timelines, budgets, and quality standards. Mentor and guide team members and interns, fostering a culture of continuous learning. Security and Compliance: Demonstrate a deep understanding of Standard Operating Procedures (SOP) for security practices. Perform threat modelling and implement encryption, network defense, and web security measures. Champion security best practices in a production environment and address cloud security risks. Integrate identity providers such as OAuth, OIDC, and SAML to enhance security. DevOps/Infrastructure and Cloud Expertise: Drive change, release, and incident management processes to maintain a stable environment. Utilize extensive experience in DevOps to optimize performance, conduct application upgrades, and apply patches. Lead continuous integration and deployment efforts using tools like Jenkins and Ansible. Demonstrate proficiency in coding and automation to streamline operations. Good hands-on knowledge of AWS/AZURE/GCP cloud service providers. Cloud Infrastructure Management: Exhibit strong expertise in AWS/AZURE/GCP/OCI cloud services and maintain infrastructure as code (IAC) using Ansible, Terraform, or CloudFormation. Oversee containerization technologies like Docker and Kubernetes to enhance scalability and efficiency. Manage Linux-based systems and network configurations to ensure smooth operations. Security and Access Management: Demonstrate a solid grasp of identity and access management (IAM) principles. Manage Security Groups (SGs), Firewall services, and secrets effectively. Optimize service costs based on resource utilization and scale. Monitoring and Reliability: Ensure ongoing and reliable monitoring of the infrastructure to promptly address issues. Implement performance tuning and optimization strategies to maintain high availability. Technical Requirements: Proficient in Python/Java/bash Scripting for automation and tooling. Expertise in AWS/AZURE/GCP/OCI cloud services like Azure Kubernetes Service/Elastic Kubernetes Service/Google Kubernetes Engine. Extensive experience with CI/CD pipelines, particularly using Jenkins . Strong familiarity with Docker and Kubernetes for container orchestration. In-depth understanding of networking principles. Good to Have Skillsets: Experience in crafting intuitive and engaging user interfaces (UI) for web applications, mobile apps, or other AI-powered interfaces. Experience with design thinking methodologies. Understanding of data visualization and information architecture. Ability to write clear documentation. Experience with voice user interfaces (VUIs). Knowledge of animation and micro interactions for enhancing user experience. Experience with design systems and component libraries. Process Skills: General SDLC processes Understanding of utilizing Agile and Scrum software development methodologies Attention to detail and commitment to quality. Behavioral Skills: Work closely with designers, product managers, Developers, and data scientists to deliver comprehensive solutions. Communicate effectively and share knowledge with the team. Be open to feedback and continuously learn and adapt to new technologies. Ability to work independently and as part of a team. Ability to work effectively under pressure and meet deadlines. Passion for learning and staying updated on the latest technologies. Good Attitude and Quick learner. Certification (Good to have) : Certifications (Preferred, any 1 or more Cloud Service Provider): AWS associate certification (eg, AWS Certified Solutions Architect, AWS Certified DevOps Engineer) Certified Kubernetes Administrator (CKA) certification. Certified Docker Captain. Azure Certifications (eg Azure Fundamentals, Azure Administrator Associate, DevOps Engineer Expert, Azure Security Engineer Associate) GCP certifications (eg Cloud DevOps Engineer, Cloud network Engineer, Google Workspace Administrator) Networking related certification. Role can be fully remote from Poland Permanent, Excellent Salary Senior DevOps Engineer - Cloud - Permanent - Poland
07/05/2024
Full time
Senior DevOps Engineer - Cloud - Permanent - Poland Robson Bale are looking for a Senior DevOps Engineer to come on board for a permanent opportunity in Poland. Role can be fully remote from Poland Permanent, Excellent Salary Responsibilities: Technical Skills - Must have Leadership: Lead and manage DevOps/Infrastructure projects, overseeing the entire development life cycle. Collaborate with cross-functional teams to align project objectives and deliverables. Ensure adherence to timelines, budgets, and quality standards. Mentor and guide team members and interns, fostering a culture of continuous learning. Security and Compliance: Demonstrate a deep understanding of Standard Operating Procedures (SOP) for security practices. Perform threat modelling and implement encryption, network defense, and web security measures. Champion security best practices in a production environment and address cloud security risks. Integrate identity providers such as OAuth, OIDC, and SAML to enhance security. DevOps/Infrastructure and Cloud Expertise: Drive change, release, and incident management processes to maintain a stable environment. Utilize extensive experience in DevOps to optimize performance, conduct application upgrades, and apply patches. Lead continuous integration and deployment efforts using tools like Jenkins and Ansible. Demonstrate proficiency in coding and automation to streamline operations. Good hands-on knowledge of AWS/AZURE/GCP cloud service providers. Cloud Infrastructure Management: Exhibit strong expertise in AWS/AZURE/GCP/OCI cloud services and maintain infrastructure as code (IAC) using Ansible, Terraform, or CloudFormation. Oversee containerization technologies like Docker and Kubernetes to enhance scalability and efficiency. Manage Linux-based systems and network configurations to ensure smooth operations. Security and Access Management: Demonstrate a solid grasp of identity and access management (IAM) principles. Manage Security Groups (SGs), Firewall services, and secrets effectively. Optimize service costs based on resource utilization and scale. Monitoring and Reliability: Ensure ongoing and reliable monitoring of the infrastructure to promptly address issues. Implement performance tuning and optimization strategies to maintain high availability. Technical Requirements: Proficient in Python/Java/bash Scripting for automation and tooling. Expertise in AWS/AZURE/GCP/OCI cloud services like Azure Kubernetes Service/Elastic Kubernetes Service/Google Kubernetes Engine. Extensive experience with CI/CD pipelines, particularly using Jenkins . Strong familiarity with Docker and Kubernetes for container orchestration. In-depth understanding of networking principles. Good to Have Skillsets: Experience in crafting intuitive and engaging user interfaces (UI) for web applications, mobile apps, or other AI-powered interfaces. Experience with design thinking methodologies. Understanding of data visualization and information architecture. Ability to write clear documentation. Experience with voice user interfaces (VUIs). Knowledge of animation and micro interactions for enhancing user experience. Experience with design systems and component libraries. Process Skills: General SDLC processes Understanding of utilizing Agile and Scrum software development methodologies Attention to detail and commitment to quality. Behavioral Skills: Work closely with designers, product managers, Developers, and data scientists to deliver comprehensive solutions. Communicate effectively and share knowledge with the team. Be open to feedback and continuously learn and adapt to new technologies. Ability to work independently and as part of a team. Ability to work effectively under pressure and meet deadlines. Passion for learning and staying updated on the latest technologies. Good Attitude and Quick learner. Certification (Good to have) : Certifications (Preferred, any 1 or more Cloud Service Provider): AWS associate certification (eg, AWS Certified Solutions Architect, AWS Certified DevOps Engineer) Certified Kubernetes Administrator (CKA) certification. Certified Docker Captain. Azure Certifications (eg Azure Fundamentals, Azure Administrator Associate, DevOps Engineer Expert, Azure Security Engineer Associate) GCP certifications (eg Cloud DevOps Engineer, Cloud network Engineer, Google Workspace Administrator) Networking related certification. Role can be fully remote from Poland Permanent, Excellent Salary Senior DevOps Engineer - Cloud - Permanent - Poland
Robert Half are working with a growing business services organisation in the Bristol area as they continue to build their IT Service Operations function. The Role The Service Desk Manager has responsibility for the management of the IT Service Desk function which includes a desk-based Service Desk team, an Administrative Team and remote Field Service Engineers. The role is supported by Team Leaders who will manage the day-to-day workload of the Service Desk and Field Service Engineers. They are also responsible for the management of the IT Admin team who undertake a variety of admin tasks, including procurement and management of joiner/leaver tickets. The role reports into the incumbent Service Desk Manager within the IT Service team. The Service Desk Manager will ensure robust processes and procedures are in place for the efficient and consistent management of the incidents and service requests. They will develop and embed appropriate Key Performance Indicators (KPI's) to monitor individual and team performance. They will identify Service Improvement Plans (SIP's) to improve service where KPI's are not being achieved. They will produce regular reports for wider IT management to highlight performance of the team and progress against SIP's Day-to-day responsibilities: Ensure that incidents and requests are handled according to agreed procedures and ensure that suitable documentation is available for those providing support. Analyse processes, identify alternative solutions, and recommend new approaches. Help establish requirements for the implementation of changes in processes. Take responsibility for the definition, documentation and satisfactory completion of projects Communicate effectively, acting as a key liaison with practices, team members and colleagues Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files Lead, manage and direct the team to support all aspects of the IT Support Service Drive performance, ensuring agreed SLAs and KPI's are defined, met, and reported on a regular basis. Identifying Service Improvement Plans where improvement is required. Ensure processes are in place for monitoring the quality of interactions with the Service Desk to enable effective performance management and customer satisfaction. Skills/Experience: At least 5 years' experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (eg Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard framework (ISO27001) Experience in writing business proposals (eg justification for additional headcount). Experience in budgetary process and procedure. Solid technical knowledge to understand the supported environment of IVC and provide effective leadership and direction for Service Desk team members as well as effective participation in relevant department meetings (eg Projects, Major Incident, Change Advisory Board etc). Network technologies (TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies). Microsoft Operating Systems Email and other productivity tools such as MS Office 365, Office 2016, Office 2019, SharePoint Cloud technology awareness (Azure AD/AWS/SaaS etc.) Telephony solutions (VoIP, SIP, UCaaS) Security technology (eg MFA, Phishing, Anti-Virus etc.) Package: £55,000-£60,000 + bonus + hybrid working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
03/05/2024
Full time
Robert Half are working with a growing business services organisation in the Bristol area as they continue to build their IT Service Operations function. The Role The Service Desk Manager has responsibility for the management of the IT Service Desk function which includes a desk-based Service Desk team, an Administrative Team and remote Field Service Engineers. The role is supported by Team Leaders who will manage the day-to-day workload of the Service Desk and Field Service Engineers. They are also responsible for the management of the IT Admin team who undertake a variety of admin tasks, including procurement and management of joiner/leaver tickets. The role reports into the incumbent Service Desk Manager within the IT Service team. The Service Desk Manager will ensure robust processes and procedures are in place for the efficient and consistent management of the incidents and service requests. They will develop and embed appropriate Key Performance Indicators (KPI's) to monitor individual and team performance. They will identify Service Improvement Plans (SIP's) to improve service where KPI's are not being achieved. They will produce regular reports for wider IT management to highlight performance of the team and progress against SIP's Day-to-day responsibilities: Ensure that incidents and requests are handled according to agreed procedures and ensure that suitable documentation is available for those providing support. Analyse processes, identify alternative solutions, and recommend new approaches. Help establish requirements for the implementation of changes in processes. Take responsibility for the definition, documentation and satisfactory completion of projects Communicate effectively, acting as a key liaison with practices, team members and colleagues Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files Lead, manage and direct the team to support all aspects of the IT Support Service Drive performance, ensuring agreed SLAs and KPI's are defined, met, and reported on a regular basis. Identifying Service Improvement Plans where improvement is required. Ensure processes are in place for monitoring the quality of interactions with the Service Desk to enable effective performance management and customer satisfaction. Skills/Experience: At least 5 years' experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (eg Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard framework (ISO27001) Experience in writing business proposals (eg justification for additional headcount). Experience in budgetary process and procedure. Solid technical knowledge to understand the supported environment of IVC and provide effective leadership and direction for Service Desk team members as well as effective participation in relevant department meetings (eg Projects, Major Incident, Change Advisory Board etc). Network technologies (TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies). Microsoft Operating Systems Email and other productivity tools such as MS Office 365, Office 2016, Office 2019, SharePoint Cloud technology awareness (Azure AD/AWS/SaaS etc.) Telephony solutions (VoIP, SIP, UCaaS) Security technology (eg MFA, Phishing, Anti-Virus etc.) Package: £55,000-£60,000 + bonus + hybrid working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
Category Buyer Contract length: 2 years contract with high potential transitioning to permanent Working setting: Hybrid - 3 days/week on-site Working hours: Mon-Thu (full business hours), Friday (half day) Location: Peterlee (25% UK/EU travel) Role Responsibility: Sourcing strategy, cost management, contract negotiation, supplier relationships, assurance of supply, supplier risk sensing, audits processes, etc. Job Role Expectations | Functional/Technical Skills | Soft Skills: Sourcing - Responsible and accountable for directing the development, and/or communication and implementation of a site, regional, or worldwide sourcing strategy. Responsible for managing policies, agreements, source catalogs, and special purchasing programs, and supporting specific Product line(s) NPI programs. Accountable for the liaison with the corresponding Category/Platform based Buyers. Leadership - Provides leadership for sourcing, logistics and resource management decisions. Lead continuous improvement initiatives and purchasing new product introduction activities within Purchasing. Demonstrates leadership in recognizing the potential for cost and inventory reductions, and quality improvement; as well as responsibility for soundness of business proposals and risk assessment. Mentors and develops other Buyers, SQEs, and Purchasing Analysts (where assigned). Promotes the highest level of professionalism and business ethics. Strategy - Tools and Techniques of 6 Sigma will be required and may be attained by Black Belt, Green Belt, Project Sponsor, or other 6 Sigma related training programs. Develops and leads 6 Sigma Strategic Sourcing teams to fully understand the current performance of the supply base, evaluate strategic options, decide a course of action, and begin implementation. Must also have strong knowledge of the product, NPI, Manufacturing, Supply Chain and Category Strategies. Customers - Manages suppliers delivering into many company facilities. Typical internal customers include contacts at all organization levels, worldwide. Solves problems by determining the best course of action, within departmental guidelines, from many existing solutions. The role identifies and satisfies Critical Customer Requirements (CCR), managing Product expectations for Global Purchasing to deliver benefits required to sustain a competitive advantage. Supplier Development - Collaborates with Supplier Development Engineers to ensure continuous improvement in QCLDM with key suppliers. Builds and fosters mutually beneficial supplier relationships at all organizational levels. Analytical (descriptive), problem solving, and project leadership expertise. Effective communicator/ability to build effective relationships. Understanding of Lean Manufacturing principles as applied by the company and our suppliers. Negotiation skills, able to interpret, analyze and negotiate contractual cost elements. Business Acumen - P&L understanding/micro & macro economics. Growth/entrepreneur mindset Key Experiences : Purchasing, logistics, manufacturing, and/or engineering Category team or product team experience Project leadership experience Understanding of Lean Manufacturing principles and Continuous Process Improvement (CPI) Understanding of QCLDM Knowledge of purchasing strategy and supplier sourcing strategies Software experience using MS Office, SAP (nice to have),etc. Minimum 3 years of Procurement experience Future Experiences : Develop, communicate and implement worldwide sourcing strategy Deliver a lean, responsive and resilient material and services flow Meet defined response time, cost, quality and lean targets enabling optimal and efficient facility operations Set the vision for global supply network solutions to meet enterprise or business unit needs Collaborate with senior stakeholders Candidate must be based in UK, there is no relocation package or visa sponsorship offered. Job Title: Category Buyer Location: Peterlee, UK Job Type: Contract Trading as Aston Carter. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. Aston Carter is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available on the website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to the website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
02/05/2024
Project-based
Category Buyer Contract length: 2 years contract with high potential transitioning to permanent Working setting: Hybrid - 3 days/week on-site Working hours: Mon-Thu (full business hours), Friday (half day) Location: Peterlee (25% UK/EU travel) Role Responsibility: Sourcing strategy, cost management, contract negotiation, supplier relationships, assurance of supply, supplier risk sensing, audits processes, etc. Job Role Expectations | Functional/Technical Skills | Soft Skills: Sourcing - Responsible and accountable for directing the development, and/or communication and implementation of a site, regional, or worldwide sourcing strategy. Responsible for managing policies, agreements, source catalogs, and special purchasing programs, and supporting specific Product line(s) NPI programs. Accountable for the liaison with the corresponding Category/Platform based Buyers. Leadership - Provides leadership for sourcing, logistics and resource management decisions. Lead continuous improvement initiatives and purchasing new product introduction activities within Purchasing. Demonstrates leadership in recognizing the potential for cost and inventory reductions, and quality improvement; as well as responsibility for soundness of business proposals and risk assessment. Mentors and develops other Buyers, SQEs, and Purchasing Analysts (where assigned). Promotes the highest level of professionalism and business ethics. Strategy - Tools and Techniques of 6 Sigma will be required and may be attained by Black Belt, Green Belt, Project Sponsor, or other 6 Sigma related training programs. Develops and leads 6 Sigma Strategic Sourcing teams to fully understand the current performance of the supply base, evaluate strategic options, decide a course of action, and begin implementation. Must also have strong knowledge of the product, NPI, Manufacturing, Supply Chain and Category Strategies. Customers - Manages suppliers delivering into many company facilities. Typical internal customers include contacts at all organization levels, worldwide. Solves problems by determining the best course of action, within departmental guidelines, from many existing solutions. The role identifies and satisfies Critical Customer Requirements (CCR), managing Product expectations for Global Purchasing to deliver benefits required to sustain a competitive advantage. Supplier Development - Collaborates with Supplier Development Engineers to ensure continuous improvement in QCLDM with key suppliers. Builds and fosters mutually beneficial supplier relationships at all organizational levels. Analytical (descriptive), problem solving, and project leadership expertise. Effective communicator/ability to build effective relationships. Understanding of Lean Manufacturing principles as applied by the company and our suppliers. Negotiation skills, able to interpret, analyze and negotiate contractual cost elements. Business Acumen - P&L understanding/micro & macro economics. Growth/entrepreneur mindset Key Experiences : Purchasing, logistics, manufacturing, and/or engineering Category team or product team experience Project leadership experience Understanding of Lean Manufacturing principles and Continuous Process Improvement (CPI) Understanding of QCLDM Knowledge of purchasing strategy and supplier sourcing strategies Software experience using MS Office, SAP (nice to have),etc. Minimum 3 years of Procurement experience Future Experiences : Develop, communicate and implement worldwide sourcing strategy Deliver a lean, responsive and resilient material and services flow Meet defined response time, cost, quality and lean targets enabling optimal and efficient facility operations Set the vision for global supply network solutions to meet enterprise or business unit needs Collaborate with senior stakeholders Candidate must be based in UK, there is no relocation package or visa sponsorship offered. Job Title: Category Buyer Location: Peterlee, UK Job Type: Contract Trading as Aston Carter. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. Aston Carter is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available on the website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to the website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
01/05/2024
Full time
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Security Manager - Security Operations - Birmingham Hybrid working available Salary £40,000-50,950 %Flex fund IT Security Manager required for a leading client based in Birmingham. My client is currently seeking a IT Security Manager to come on board to effectively manage the Security Operations pillar within the IT Security, Compliance & Identity function. This involves overseeing Security technology and Security Operations Centre management. Additionally, this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, * Strong IT Security Management experience * Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance value and mitigate risks across proactive monitoring, incident response, threat management, and vulnerability management, among other areas. * Spearhead the development and upkeep of Security Operations policies, standards, procedures, and documentation, including playbooks and guidelines. * Oversee the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. * Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. * Understanding of day-to-day operations and industry best practices within a Security Operations Center (SOC). * Proficiency in technical security aspects including Firewalls, network security groups, and access controls. * Demonstrated leadership in guiding teams through the entire IT service life cycle, fortifying security measures, and advancing capabilities through continual service enhancement. * Track record of leading response efforts during live cyber incidents and executing remediation strategies. * Experience collaborating with supplier teams to facilitate managed services delivery for enhancements. * Broad experience spanning the entire spectrum of IT security, encompassing software, Servers, infrastructure, and networks. * Proven expertise in designing and implementing secure systems, and leading reviews of intricate security matters when necessary. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
01/05/2024
Full time
IT Security Manager - Security Operations - Birmingham Hybrid working available Salary £40,000-50,950 %Flex fund IT Security Manager required for a leading client based in Birmingham. My client is currently seeking a IT Security Manager to come on board to effectively manage the Security Operations pillar within the IT Security, Compliance & Identity function. This involves overseeing Security technology and Security Operations Centre management. Additionally, this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, * Strong IT Security Management experience * Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance value and mitigate risks across proactive monitoring, incident response, threat management, and vulnerability management, among other areas. * Spearhead the development and upkeep of Security Operations policies, standards, procedures, and documentation, including playbooks and guidelines. * Oversee the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. * Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. * Understanding of day-to-day operations and industry best practices within a Security Operations Center (SOC). * Proficiency in technical security aspects including Firewalls, network security groups, and access controls. * Demonstrated leadership in guiding teams through the entire IT service life cycle, fortifying security measures, and advancing capabilities through continual service enhancement. * Track record of leading response efforts during live cyber incidents and executing remediation strategies. * Experience collaborating with supplier teams to facilitate managed services delivery for enhancements. * Broad experience spanning the entire spectrum of IT security, encompassing software, Servers, infrastructure, and networks. * Proven expertise in designing and implementing secure systems, and leading reviews of intricate security matters when necessary. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Spectrum IT Recruitment (South) Ltd
Ringwood, Hampshire
This role will have an overriding impact in the way the company delivers Cloud & On-Premise infrastructure services to its customers, which includes the NHS. With a big emphasis on cloud, cyber security and infrastructure management, this role will have you using your broad technical expertise to deliver the most up to date technologies and improve the welfare of patients and medical personnel. You will be joining an ambitious technical services company with a dedicated and ambitious management team with a bright future. Having started life as an IT Services partner to the NHS, the company now employ over 100 personnel and deliver enterprise solutions that have a huge impact on the ability of the NHS to deliver clinical care. The opportunity: - The fundamentals of the role is to support the IT Director to deliver IT Technical Services to enterprise level customers. The role would be suited to a individual who has hands-on experience, with a depth of knowledge in Microsoft stack technology, networking and the fundamentals of Cyber Security and Information Governance. There is training and development in the latter elements listed above, and the role has a long term view to deputise for the IT Director and support strategic decision making, best practice and the technological evolution within the business. Skills & Experience - Have demonstrable skills and experience working in Microsoft Stack Technologies - both on-premise and cloud. Windows Server technologies Networking; WAN, LAN Cloud Computing; Azure, AWS Knowledge of Cyber Essentials, Cyber Security and Information Governance (desirable) Experience working with Infrastructure Services at scale, 10,000+ user base. Experience and/or certified in Public Key Infrastructure (PKI) A proactive, problem solving mindset Able to work autonomously and as part of a technology leadership team Confident, enthusiastic with a pragmatic approach. Experience and/or aptitude to manage and lead teams of engineers Enterprise experience, managing IT services at scale. 000's of users, Servers, client PCs, not just SME environments alone. Experience and skills in Cyber (including Cyber Essentials), at least foundation knowledge of informational governance and UK GDPR. Interpersonal skills to be able to constructively challenge senior technical colleagues to improve outcome and approach This role is subject to a clear standard DBS check being received. Salary, Benefits, Scope: The company have a generous salary and benefits package for the role. Up to £60,000 per annum plus benefits and career progression. The successful candidate will work on-site 5 days a week during probation and 2 to 3 days a week thereafter. How to apply: If you have a CV please hit apply or send it to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
01/05/2024
Full time
This role will have an overriding impact in the way the company delivers Cloud & On-Premise infrastructure services to its customers, which includes the NHS. With a big emphasis on cloud, cyber security and infrastructure management, this role will have you using your broad technical expertise to deliver the most up to date technologies and improve the welfare of patients and medical personnel. You will be joining an ambitious technical services company with a dedicated and ambitious management team with a bright future. Having started life as an IT Services partner to the NHS, the company now employ over 100 personnel and deliver enterprise solutions that have a huge impact on the ability of the NHS to deliver clinical care. The opportunity: - The fundamentals of the role is to support the IT Director to deliver IT Technical Services to enterprise level customers. The role would be suited to a individual who has hands-on experience, with a depth of knowledge in Microsoft stack technology, networking and the fundamentals of Cyber Security and Information Governance. There is training and development in the latter elements listed above, and the role has a long term view to deputise for the IT Director and support strategic decision making, best practice and the technological evolution within the business. Skills & Experience - Have demonstrable skills and experience working in Microsoft Stack Technologies - both on-premise and cloud. Windows Server technologies Networking; WAN, LAN Cloud Computing; Azure, AWS Knowledge of Cyber Essentials, Cyber Security and Information Governance (desirable) Experience working with Infrastructure Services at scale, 10,000+ user base. Experience and/or certified in Public Key Infrastructure (PKI) A proactive, problem solving mindset Able to work autonomously and as part of a technology leadership team Confident, enthusiastic with a pragmatic approach. Experience and/or aptitude to manage and lead teams of engineers Enterprise experience, managing IT services at scale. 000's of users, Servers, client PCs, not just SME environments alone. Experience and skills in Cyber (including Cyber Essentials), at least foundation knowledge of informational governance and UK GDPR. Interpersonal skills to be able to constructively challenge senior technical colleagues to improve outcome and approach This role is subject to a clear standard DBS check being received. Salary, Benefits, Scope: The company have a generous salary and benefits package for the role. Up to £60,000 per annum plus benefits and career progression. The successful candidate will work on-site 5 days a week during probation and 2 to 3 days a week thereafter. How to apply: If you have a CV please hit apply or send it to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.