Cloud Infrastructure Site Reliability Engineer (SRE) £55,000 - £65,000 Fully remote Due to the nature of the position candidates must be eligible and willing to undergo Security Clearance My client are a household name and global organisation who deliver innovative, digitally enabled solutions to transform, simplify and support their customers. They are recruiting for a Site reliability engineer to support their customers using their public cloud infrastructure. Job Description: The Cloud Infrastructure Site Reliability Engineer (SRE) supports the public cloud infrastructure used to deliver public cloud hosted managed services to customers. We will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. You must have excellent technical knowledge across Microsoft public Cloud Services (Azure and Microsoft 365). You should have a good knowledge of security practices working in a regulated environment and the flexibility to work out of hours will be required, including on call. This is an exciting opportunity for a highly experienced Microsoft Azure Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy. What you will be doing: Contribute to the planning of application/infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems Provide input to administering and maintaining all production and development environments Create detailed technical and procedural documentation (eg architecture, configuration, and setup) Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Service transition and complete Operational Acceptance (OA) of new customer services Implementation and delivery of Microsoft Azure projects Training and Development - Learn about the latest public Cloud products and services and increase your knowledge. What we are looking for: Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments. AZ-104 - Microsoft Certified: Azure Administrator Associate Operational experience supporting Microsoft public cloud technologies and services at an enterprise level (multi-tenant) with in-depth knowledge of the following: Azure Active Directory/Entra ID and Infrastructure Service Azure Backups Azure Compute (IAAS VMs) Azure Migrate Azure Monitor and Log Analytics Azure Networking Azure Site Recovery (ASR) Azure Storage ARM Templates (JSON) Microsoft Defender for Cloud and Endpoint In-depth knowledge of a Scripting language (PowerShell, Bash, Azure Cli) Experience with helpdesk IT Service Management Tools (eg BMC Remedy/Service Now). Experience with Azure DevOps - deploying Infrastructure using CI/CD pipelines Previously have worked with infrastructure-as-code and immutable builds (eg Terraform) Experience with deployment and management of container technologies (eg Kubernetes, AKS and Docker) Embraces challenges Ability to quickly learn new technologies Good problem-solving and communication skills Ability to work well with individuals and teams Desired Skills and experience Experience of Infrastructure migrations to the Azure Cloud Experience with other public cloud technologies and services (eg AWS/GCP) Azure or AWS Certifications Any exposure to Agile working practices Experience with deployment and management of Azure PAAS database technologies (eg Azure SQL) Experience of hardening IT infrastructure based on security audits, standards and industry best practice (eg vulnerability scanning, Penetration testing and ISO27001/17/18).
01/05/2024
Full time
Cloud Infrastructure Site Reliability Engineer (SRE) £55,000 - £65,000 Fully remote Due to the nature of the position candidates must be eligible and willing to undergo Security Clearance My client are a household name and global organisation who deliver innovative, digitally enabled solutions to transform, simplify and support their customers. They are recruiting for a Site reliability engineer to support their customers using their public cloud infrastructure. Job Description: The Cloud Infrastructure Site Reliability Engineer (SRE) supports the public cloud infrastructure used to deliver public cloud hosted managed services to customers. We will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. You must have excellent technical knowledge across Microsoft public Cloud Services (Azure and Microsoft 365). You should have a good knowledge of security practices working in a regulated environment and the flexibility to work out of hours will be required, including on call. This is an exciting opportunity for a highly experienced Microsoft Azure Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy. What you will be doing: Contribute to the planning of application/infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems Provide input to administering and maintaining all production and development environments Create detailed technical and procedural documentation (eg architecture, configuration, and setup) Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Service transition and complete Operational Acceptance (OA) of new customer services Implementation and delivery of Microsoft Azure projects Training and Development - Learn about the latest public Cloud products and services and increase your knowledge. What we are looking for: Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments. AZ-104 - Microsoft Certified: Azure Administrator Associate Operational experience supporting Microsoft public cloud technologies and services at an enterprise level (multi-tenant) with in-depth knowledge of the following: Azure Active Directory/Entra ID and Infrastructure Service Azure Backups Azure Compute (IAAS VMs) Azure Migrate Azure Monitor and Log Analytics Azure Networking Azure Site Recovery (ASR) Azure Storage ARM Templates (JSON) Microsoft Defender for Cloud and Endpoint In-depth knowledge of a Scripting language (PowerShell, Bash, Azure Cli) Experience with helpdesk IT Service Management Tools (eg BMC Remedy/Service Now). Experience with Azure DevOps - deploying Infrastructure using CI/CD pipelines Previously have worked with infrastructure-as-code and immutable builds (eg Terraform) Experience with deployment and management of container technologies (eg Kubernetes, AKS and Docker) Embraces challenges Ability to quickly learn new technologies Good problem-solving and communication skills Ability to work well with individuals and teams Desired Skills and experience Experience of Infrastructure migrations to the Azure Cloud Experience with other public cloud technologies and services (eg AWS/GCP) Azure or AWS Certifications Any exposure to Agile working practices Experience with deployment and management of Azure PAAS database technologies (eg Azure SQL) Experience of hardening IT infrastructure based on security audits, standards and industry best practice (eg vulnerability scanning, Penetration testing and ISO27001/17/18).
ServiceNow Administrator/Junior Developer Start Date: ASAP Contract Length : 12 Months + Extension Location : Bern, Switzerland Role Overview: We are seeking a dedicated individual to join our team as a ServiceNow Administrator/Junior Developer. This role offers a unique opportunity to contribute to our DevOps efforts, particularly focusing on operations while occasionally engaging in straightforward development tasks. It presents an exciting prospect for a Junior ServiceNow Developer keen on broadening their scope to include DevOps responsibilities. Key Responsibilities: Maintain the availability, performance, and security of the ServiceNow platform through routine upkeep and vigilant monitoring. Handle the administration and configuration of the ServiceNow platform to meet our operational standards. Facilitate the introduction of new functionalities and modules on the ServiceNow platform, targeting junior-level implementation complexity. Oversee the management and configuration of process automation and data integration to enhance operational efficiency. Guarantee effective communication within the team or across different teams, utilizing various channels such as tickets and ceremonies for seamless collaboration. Provide support in identifying and resolving issues related to ServiceNow and interfacing IT systems, ensuring swift analysis and resolution. Document configurations, processes, and instructions clearly for both administrators and occasionally, users to follow. Requirements: Proven experience in the administration and configuration of the ServiceNow platform, demonstrating a solid understanding of its capabilities and best practices. Certification as a "ServiceNow Certified System Administrator" is a minimum requirement, ensuring a foundational knowledge of the platform and its administration. This position is suited for individuals looking to leverage their ServiceNow expertise in a dynamic environment that blends administrative duties with development opportunities. If you are passionate about ensuring operational excellence and keen on contributing to the development of cutting-edge solutions, we encourage you to apply.
30/04/2024
Project-based
ServiceNow Administrator/Junior Developer Start Date: ASAP Contract Length : 12 Months + Extension Location : Bern, Switzerland Role Overview: We are seeking a dedicated individual to join our team as a ServiceNow Administrator/Junior Developer. This role offers a unique opportunity to contribute to our DevOps efforts, particularly focusing on operations while occasionally engaging in straightforward development tasks. It presents an exciting prospect for a Junior ServiceNow Developer keen on broadening their scope to include DevOps responsibilities. Key Responsibilities: Maintain the availability, performance, and security of the ServiceNow platform through routine upkeep and vigilant monitoring. Handle the administration and configuration of the ServiceNow platform to meet our operational standards. Facilitate the introduction of new functionalities and modules on the ServiceNow platform, targeting junior-level implementation complexity. Oversee the management and configuration of process automation and data integration to enhance operational efficiency. Guarantee effective communication within the team or across different teams, utilizing various channels such as tickets and ceremonies for seamless collaboration. Provide support in identifying and resolving issues related to ServiceNow and interfacing IT systems, ensuring swift analysis and resolution. Document configurations, processes, and instructions clearly for both administrators and occasionally, users to follow. Requirements: Proven experience in the administration and configuration of the ServiceNow platform, demonstrating a solid understanding of its capabilities and best practices. Certification as a "ServiceNow Certified System Administrator" is a minimum requirement, ensuring a foundational knowledge of the platform and its administration. This position is suited for individuals looking to leverage their ServiceNow expertise in a dynamic environment that blends administrative duties with development opportunities. If you are passionate about ensuring operational excellence and keen on contributing to the development of cutting-edge solutions, we encourage you to apply.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Financial Institution is currently seeking a Atlassian SaaS Platform Administrator Candidate will coach others through education of platform development best practice. The Software Engineer must have a background in SaaS/Low-Code implementation, system administration and can help others to contribute to platform improvements. Responsibilities: Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences. Ensure systems and process compliance to regulatory and organizational requirements. Ability to stay on top of industry trends and best practices and propose process and tool changes to take advantage of new developments in the industry. Qualifications: [Required] 5+ years of working experience in IT. [Required] 3+ years of experience in implementing Atlassian products. [Required] Experience with RESTful APIs, JSON, and XML. [Required] Experience with Agile/Scrum or DevOps methodologies. [Preferred] Experience working in Financial Services or otherwise regulated environment. [Preferred] Experience working with SharePoint. [Preferred] Experience with SQL, Python, PowerShell, or other Scripting languages [Preferred] Experience with System and Data Architecture [Preferred] Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools Technical Skills: Problem-solving skills and solution-oriented attitude. Requires a complete understanding of the system development life cycle. Highly motivated to learn new things and motivated by challenges. Using analysis and critical thinking skills to determine and assess the needs of the user and then create software to meet the requirements. Proactive attitude in automating processes as much as possible. Ability to understand the strategic goals of the platforms we support and evaluate customer requests in that context. Providing clear instructions to the project team, clearly explaining how the software works to the customer and being available to answer any questions that may arise using exceptional communication skills. Working well with others on the team using effective interpersonal skills. Being able to efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills. Experience: Bachelors degree in a STEM field preferred, 4 years of additional related work experience may be substituted for degree. 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certifications in Atlassian products are preferred. Low code/COTS implementation certifications are desired.
30/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Financial Institution is currently seeking a Atlassian SaaS Platform Administrator Candidate will coach others through education of platform development best practice. The Software Engineer must have a background in SaaS/Low-Code implementation, system administration and can help others to contribute to platform improvements. Responsibilities: Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences. Ensure systems and process compliance to regulatory and organizational requirements. Ability to stay on top of industry trends and best practices and propose process and tool changes to take advantage of new developments in the industry. Qualifications: [Required] 5+ years of working experience in IT. [Required] 3+ years of experience in implementing Atlassian products. [Required] Experience with RESTful APIs, JSON, and XML. [Required] Experience with Agile/Scrum or DevOps methodologies. [Preferred] Experience working in Financial Services or otherwise regulated environment. [Preferred] Experience working with SharePoint. [Preferred] Experience with SQL, Python, PowerShell, or other Scripting languages [Preferred] Experience with System and Data Architecture [Preferred] Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools Technical Skills: Problem-solving skills and solution-oriented attitude. Requires a complete understanding of the system development life cycle. Highly motivated to learn new things and motivated by challenges. Using analysis and critical thinking skills to determine and assess the needs of the user and then create software to meet the requirements. Proactive attitude in automating processes as much as possible. Ability to understand the strategic goals of the platforms we support and evaluate customer requests in that context. Providing clear instructions to the project team, clearly explaining how the software works to the customer and being available to answer any questions that may arise using exceptional communication skills. Working well with others on the team using effective interpersonal skills. Being able to efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills. Experience: Bachelors degree in a STEM field preferred, 4 years of additional related work experience may be substituted for degree. 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certifications in Atlassian products are preferred. Low code/COTS implementation certifications are desired.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Financial Institution is currently seeking a Atlassian SaaS Platform Administrator. Candidate will coach others through education of platform development best practice. The Software Engineer must have a background in SaaS/Low-Code implementation, system administration and can help others to contribute to platform improvements. Responsibilities: Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences. Ensure systems and process compliance to regulatory and organizational requirements. Ability to stay on top of industry trends and best practices and propose process and tool changes to take advantage of new developments in the industry. Qualifications: [Required] 5+ years of working experience in IT. [Required] 3+ years of experience in implementing Atlassian products. [Required] Experience with RESTful APIs, JSON, and XML. [Required] Experience with Agile/Scrum or DevOps methodologies. [Preferred] Experience working in Financial Services or otherwise regulated environment. [Preferred] Experience working with SharePoint. [Preferred] Experience with SQL, Python, PowerShell, or other Scripting languages [Preferred] Experience with System and Data Architecture [Preferred] Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools Technical Skills: Problem-solving skills and solution-oriented attitude. Requires a complete understanding of the system development life cycle. Highly motivated to learn new things and motivated by challenges. Using analysis and critical thinking skills to determine and assess the needs of the user and then create software to meet the requirements. Proactive attitude in automating processes as much as possible. Ability to understand the strategic goals of the platforms we support and evaluate customer requests in that context. Providing clear instructions to the project team, clearly explaining how the software works to the customer and being available to answer any questions that may arise using exceptional communication skills. Working well with others on the team using effective interpersonal skills. Being able to efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills. Experience: Bachelors degree in a STEM field preferred, 4 years of additional related work experience may be substituted for degree. 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certifications in Atlassian products are preferred. Low code/COTS implementation certifications are desired.
30/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Financial Institution is currently seeking a Atlassian SaaS Platform Administrator. Candidate will coach others through education of platform development best practice. The Software Engineer must have a background in SaaS/Low-Code implementation, system administration and can help others to contribute to platform improvements. Responsibilities: Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences. Ensure systems and process compliance to regulatory and organizational requirements. Ability to stay on top of industry trends and best practices and propose process and tool changes to take advantage of new developments in the industry. Qualifications: [Required] 5+ years of working experience in IT. [Required] 3+ years of experience in implementing Atlassian products. [Required] Experience with RESTful APIs, JSON, and XML. [Required] Experience with Agile/Scrum or DevOps methodologies. [Preferred] Experience working in Financial Services or otherwise regulated environment. [Preferred] Experience working with SharePoint. [Preferred] Experience with SQL, Python, PowerShell, or other Scripting languages [Preferred] Experience with System and Data Architecture [Preferred] Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools Technical Skills: Problem-solving skills and solution-oriented attitude. Requires a complete understanding of the system development life cycle. Highly motivated to learn new things and motivated by challenges. Using analysis and critical thinking skills to determine and assess the needs of the user and then create software to meet the requirements. Proactive attitude in automating processes as much as possible. Ability to understand the strategic goals of the platforms we support and evaluate customer requests in that context. Providing clear instructions to the project team, clearly explaining how the software works to the customer and being available to answer any questions that may arise using exceptional communication skills. Working well with others on the team using effective interpersonal skills. Being able to efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills. Experience: Bachelors degree in a STEM field preferred, 4 years of additional related work experience may be substituted for degree. 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certifications in Atlassian products are preferred. Low code/COTS implementation certifications are desired.
System Administrator - Confluence/Jira Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications Bachelor's Degree 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience maintaining cloud platform technologies. 3+ years of experience in administration and implementation of Atlassian products Confluence and Jira Experience with Windows technologies. Experience with Agile/Scrum or DevOps methodologies. Experience working in Financial Services or otherwise regulated environment. Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools. Responsibilities Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration.
24/04/2024
Full time
System Administrator - Confluence/Jira Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications Bachelor's Degree 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience maintaining cloud platform technologies. 3+ years of experience in administration and implementation of Atlassian products Confluence and Jira Experience with Windows technologies. Experience with Agile/Scrum or DevOps methodologies. Experience working in Financial Services or otherwise regulated environment. Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools. Responsibilities Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration.
System Administrator - Confluence/Jira Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications Bachelor's Degree 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience maintaining cloud platform technologies. 3+ years of experience in administration and implementation of Atlassian products Confluence and Jira Experience with Windows technologies. Experience with Agile/Scrum or DevOps methodologies. Experience working in Financial Services or otherwise regulated environment. Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools. Responsibilities Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration.
24/04/2024
Full time
System Administrator - Confluence/Jira Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications Bachelor's Degree 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience maintaining cloud platform technologies. 3+ years of experience in administration and implementation of Atlassian products Confluence and Jira Experience with Windows technologies. Experience with Agile/Scrum or DevOps methodologies. Experience working in Financial Services or otherwise regulated environment. Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools. Responsibilities Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration.