Senior Analyst - Information Governance/Data Protection Salary: Open + Bonus Location: Chicago, IL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of applicable work experience Previous work with information or data governance control activities in the financial services industry. Experience in the financial services industry. Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Responsibilities Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy. Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships. Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings. Experience with Privacy requirements and work with personal information and its protection. Strong strategic thinking, problem solving, and analytic skills.
26/04/2024
Full time
Senior Analyst - Information Governance/Data Protection Salary: Open + Bonus Location: Chicago, IL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of applicable work experience Previous work with information or data governance control activities in the financial services industry. Experience in the financial services industry. Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Responsibilities Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy. Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships. Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings. Experience with Privacy requirements and work with personal information and its protection. Strong strategic thinking, problem solving, and analytic skills.
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
26/04/2024
Project-based
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
26/04/2024
Project-based
Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Summary of Position: The SAP S/4 Architect is responsible for the development, implementation, and rollout of SAP cross module functionality. Will work closely with the cross-discipline - Basis, Development, and Functional teams to understand and implement strategic initiatives with a focus on quality. Key Accountabilities: * Designing and delivering cross-discipline, end-to-end solutions that meet or exceed expectations while adhering to internal technical standards. * Developing and promoting adherence to standards within the SAP Framework. * Informing key stakeholders and teammates of SAP Functional and Technical concepts to increase system or solution adoption. * Provides technical expertise to the development team and analysts. * Ability to work independently under limited supervision as well as in a team environment. * Document processes and solutions so that they can be easily picked up by other IT Team Members - Functional and Technical. The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Your profile Qualifications: Minimum Requirements: * Strong communication skills and ability to communicate across the organization, up the organization, and to technical teams * 10+ years of Roles in SAP as a Technical and/or Techno-Functional capacity, with an emphasis on post-go-live support and long term sustainability * Working in a fast-paced, multiple team (including offshore) environment. * Strong ability to Debug SAP Processes (particularly SD) to diagnosis process issues and recommend course of action to Functional or Technical Teams. * Experience with non-SAP System Integrations Warehouse Management, Customer Relationship Management. * Experience with SAP Product Integrations Concur, Commerce Cloud. * Ability to convey core SAP Concepts in multiple Functional Areas (particularly Supply Chain) to a technical and non-technical audience as well as propose comprehensive solutions to articulated issues Preferred Qualifications: * Knowledge of the Wholesale Distribution, Consumer Goods, Manufacturing, or a related industry. * Strong Knowledge of Sales & Distribution and Material Management areas * Development background in SAP Preferred to understand Enhancements, Interfaces, etc.
26/04/2024
Full time
Summary of Position: The SAP S/4 Architect is responsible for the development, implementation, and rollout of SAP cross module functionality. Will work closely with the cross-discipline - Basis, Development, and Functional teams to understand and implement strategic initiatives with a focus on quality. Key Accountabilities: * Designing and delivering cross-discipline, end-to-end solutions that meet or exceed expectations while adhering to internal technical standards. * Developing and promoting adherence to standards within the SAP Framework. * Informing key stakeholders and teammates of SAP Functional and Technical concepts to increase system or solution adoption. * Provides technical expertise to the development team and analysts. * Ability to work independently under limited supervision as well as in a team environment. * Document processes and solutions so that they can be easily picked up by other IT Team Members - Functional and Technical. The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Your profile Qualifications: Minimum Requirements: * Strong communication skills and ability to communicate across the organization, up the organization, and to technical teams * 10+ years of Roles in SAP as a Technical and/or Techno-Functional capacity, with an emphasis on post-go-live support and long term sustainability * Working in a fast-paced, multiple team (including offshore) environment. * Strong ability to Debug SAP Processes (particularly SD) to diagnosis process issues and recommend course of action to Functional or Technical Teams. * Experience with non-SAP System Integrations Warehouse Management, Customer Relationship Management. * Experience with SAP Product Integrations Concur, Commerce Cloud. * Ability to convey core SAP Concepts in multiple Functional Areas (particularly Supply Chain) to a technical and non-technical audience as well as propose comprehensive solutions to articulated issues Preferred Qualifications: * Knowledge of the Wholesale Distribution, Consumer Goods, Manufacturing, or a related industry. * Strong Knowledge of Sales & Distribution and Material Management areas * Development background in SAP Preferred to understand Enhancements, Interfaces, etc.
Appian Architect Location: Norwich Duration: 1 Year + Possible Extension Rate: £400pd to £600pd (Negotiable DOE) Salary: £100,000 + Benefits (Negotiable DOE) We are currently seeking an experienced Appian Architect to join our dynamic team. This role is ideal for someone who is passionate about driving end-to-end automation and optimizing business processes through high-level design and technology solutions. The Appian Architect will be instrumental in implementing, modifying, and designing new processes to enhance our operational efficiency and improve client satisfaction. Expert in Automation designing using Appian BPM and Appian RPA that includes integration with third party systems using Appian Smart Services, backlog refinement, Appian Story pointing Estimation, business process modelling and deployment. Expert in Appian delivery methodology including Initiate, Build, Release and Optimize. This role demands hands-on experience in Appian with in depth knowledge on Process Models, SAIL Interfaces, Web APIs, Sites, Process Model as a Service, Admin Console, Document Management and Integration Smart Services. Should be Appian Certified Lead Developer on recent Appian versions (L3 certification) Good to have prior experience/knowledge on Continuous Integration and Deployment model, Test Driven Development, Behavioural Driven Development and BFSI Domain knowledge Added advantage to have experience on automation of Appian support or BAU activities, Plugin developments, Appian server installations. Responsible for code reviews and contribute to Appian Center of Excellence (CoE) with new standards, guidelines and best practices Prior work experience in development of SOAP and Restful webservices and integration would be preferred. Over All IT Experience 10+ Years including other BPM tools like PEGA, Unqork, IBM BPM, Signavio, Open Text Appian Experience 5+ Years Key Responsibilities: Design and Implementation: Lead the development of high to low-level application designs. Implement end-to-end process automation using the Appian platform. Revise and refine existing processes and integrate new processes to meet business needs. Work closely with developers, product owners, and business analysts to ensure designs meet user requirements and are feasible within the Appian platform. Client Interaction and Design Methodology: Employ a client flows design methodology to ensure clarity and efficiency. Utilize tools such as Confluence and JIRA to manage designs, documentation, and project tracking. Communicate effectively with clients to capture detailed user stories and convert them into actionable design and development tasks. Collaboration and Leadership: Provide technical guidance and mentorship to development teams. Collaborate with product owners and business analysts to refine the product backlog and understand user stories in-depth. Ensure that all design and development activities align with client needs and company standards. Continuous Improvement: Stay abreast of the latest Appian features and best practices to ensure the use of up-to-date solutions. Propose and implement continuous improvement initiatives for development processes and design methodologies. Requirements: Certifications and Technical Skills: Must be an Appian Certified Lead Developer (Level 3). Proven experience in Appian architecture, design, and implementation. Strong familiarity with agile methodologies and experience using Confluence and JIRA. Experience: Minimum of 5 years of experience in Appian projects, with a strong background in process automation and systems integration. Demonstrated ability to lead complex projects from conception to implementation. Experience working directly with clients, developers, and business stakeholders. Personal Attributes: Excellent problem-solving skills and the ability to think analytically. Strong leadership skills and the ability to mentor and guide teams. Effective communication and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment.
26/04/2024
Project-based
Appian Architect Location: Norwich Duration: 1 Year + Possible Extension Rate: £400pd to £600pd (Negotiable DOE) Salary: £100,000 + Benefits (Negotiable DOE) We are currently seeking an experienced Appian Architect to join our dynamic team. This role is ideal for someone who is passionate about driving end-to-end automation and optimizing business processes through high-level design and technology solutions. The Appian Architect will be instrumental in implementing, modifying, and designing new processes to enhance our operational efficiency and improve client satisfaction. Expert in Automation designing using Appian BPM and Appian RPA that includes integration with third party systems using Appian Smart Services, backlog refinement, Appian Story pointing Estimation, business process modelling and deployment. Expert in Appian delivery methodology including Initiate, Build, Release and Optimize. This role demands hands-on experience in Appian with in depth knowledge on Process Models, SAIL Interfaces, Web APIs, Sites, Process Model as a Service, Admin Console, Document Management and Integration Smart Services. Should be Appian Certified Lead Developer on recent Appian versions (L3 certification) Good to have prior experience/knowledge on Continuous Integration and Deployment model, Test Driven Development, Behavioural Driven Development and BFSI Domain knowledge Added advantage to have experience on automation of Appian support or BAU activities, Plugin developments, Appian server installations. Responsible for code reviews and contribute to Appian Center of Excellence (CoE) with new standards, guidelines and best practices Prior work experience in development of SOAP and Restful webservices and integration would be preferred. Over All IT Experience 10+ Years including other BPM tools like PEGA, Unqork, IBM BPM, Signavio, Open Text Appian Experience 5+ Years Key Responsibilities: Design and Implementation: Lead the development of high to low-level application designs. Implement end-to-end process automation using the Appian platform. Revise and refine existing processes and integrate new processes to meet business needs. Work closely with developers, product owners, and business analysts to ensure designs meet user requirements and are feasible within the Appian platform. Client Interaction and Design Methodology: Employ a client flows design methodology to ensure clarity and efficiency. Utilize tools such as Confluence and JIRA to manage designs, documentation, and project tracking. Communicate effectively with clients to capture detailed user stories and convert them into actionable design and development tasks. Collaboration and Leadership: Provide technical guidance and mentorship to development teams. Collaborate with product owners and business analysts to refine the product backlog and understand user stories in-depth. Ensure that all design and development activities align with client needs and company standards. Continuous Improvement: Stay abreast of the latest Appian features and best practices to ensure the use of up-to-date solutions. Propose and implement continuous improvement initiatives for development processes and design methodologies. Requirements: Certifications and Technical Skills: Must be an Appian Certified Lead Developer (Level 3). Proven experience in Appian architecture, design, and implementation. Strong familiarity with agile methodologies and experience using Confluence and JIRA. Experience: Minimum of 5 years of experience in Appian projects, with a strong background in process automation and systems integration. Demonstrated ability to lead complex projects from conception to implementation. Experience working directly with clients, developers, and business stakeholders. Personal Attributes: Excellent problem-solving skills and the ability to think analytically. Strong leadership skills and the ability to mentor and guide teams. Effective communication and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment.
People Source Consulting Ltd
Antrim, County Antrim
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
26/04/2024
Full time
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimize productivity and collaboration across the organization. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
26/04/2024
Full time
Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimize productivity and collaboration across the organization. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Citrix Analyst - IAC - Citrix - Azure - London My client, a city based Investment Management firm, are looking for a Citrix Analyst to join them on a permanent basis. This role will join their Technology team and work across supporting their Citrix environment and architecture. You will work with the Technology team to deliver business solutions and new application deployments. Providing 3rd line technical support to the business and troubleshooting issues. Key requirements: Experience supporting Citrix products (XenDesktop, XenApp, Citrix Cloud DaaS) Experience with Azure (Azure Virtual Desktop, Azure Cloud, Azure DevOps Server) Terraform Windows 10 and Windows Servers Zscaler Experience working in Financial Services or a highly regulated industry is desirable. This is a great opportunity to join a growing team at a reputable Investment Management organisation.
26/04/2024
Full time
Citrix Analyst - IAC - Citrix - Azure - London My client, a city based Investment Management firm, are looking for a Citrix Analyst to join them on a permanent basis. This role will join their Technology team and work across supporting their Citrix environment and architecture. You will work with the Technology team to deliver business solutions and new application deployments. Providing 3rd line technical support to the business and troubleshooting issues. Key requirements: Experience supporting Citrix products (XenDesktop, XenApp, Citrix Cloud DaaS) Experience with Azure (Azure Virtual Desktop, Azure Cloud, Azure DevOps Server) Terraform Windows 10 and Windows Servers Zscaler Experience working in Financial Services or a highly regulated industry is desirable. This is a great opportunity to join a growing team at a reputable Investment Management organisation.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
25/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
25/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Washington, Washington DC
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
25/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Key Accountabilities Lead the creation, development, and management of OTSNs risk assessment frameworks and principles to support the cyber security decision making processes within ET. Provide expert technical support for the risk assessment of vulnerabilities and deviations from the target state including agreeing mitigating actions within agreed delegated authority. Support the development of cyber security policies and specifications to reduce risk. Improve organisational cyber security maturity and support compliance with the NIS Regulation for the OTSN by managing OTSN registers in line with our risk appetite. Support the business to understand cyber security requirements for OTSN through engagement with projects and design teams on OTSN risks. Support the business to understand cyber security risks through appropriate reporting and communication of current risks and vulnerabilities. Influence security and resilience strategies to accelerate cyber security risk reduction. Support the optimisation of OTSN management strategies in the long-term interests of consumers. Experience Relevant experience risk reporting including leading teams of risk analysts and/or project management. Strong data analytical skills and excellent written and communication skills with the ability to interface comfortably with senior stakeholders. Strong investigation and problem-solving skills, demonstrating autonomy and initiative. Proactive with the ability to work under tight deadline pressures across multiple workstreams. Sound understanding and proven experience of IEC 62443, ISO27000, NIST CSF and audit processes. Experience of introducing changes to specifications or policies that apply to a technical audience. Extensive experience communicating difficult and standard issues associated with areas of expertise in a clear and concise manner both verbally & in writing. Eager to develop their business and technical skills, you will be comfortable breaking new ground and changing the way the business makes decisions. Technical or Specialist Technical understanding of the LAN/WAN Networks and Operational Technology (OT). Detailed understanding of how cyber security risks can manifest within networks, devices, and systems. Understanding of asset management principles, including risk management, decision making, planning, asset life cycle and asset data/information. Experience of using and developing decision making frameworks and tools including economic assessments (NPV, CBA) and whole life asset assessments (WLV) Familiarity with international standards related to cyber security including IEC62443 and IEC62351 Commensurate experience with O365, including excel and preferable Power BI. Experience with MITRE ATT&CK desirable, preferably MITRE ICS.
25/04/2024
Full time
Key Accountabilities Lead the creation, development, and management of OTSNs risk assessment frameworks and principles to support the cyber security decision making processes within ET. Provide expert technical support for the risk assessment of vulnerabilities and deviations from the target state including agreeing mitigating actions within agreed delegated authority. Support the development of cyber security policies and specifications to reduce risk. Improve organisational cyber security maturity and support compliance with the NIS Regulation for the OTSN by managing OTSN registers in line with our risk appetite. Support the business to understand cyber security requirements for OTSN through engagement with projects and design teams on OTSN risks. Support the business to understand cyber security risks through appropriate reporting and communication of current risks and vulnerabilities. Influence security and resilience strategies to accelerate cyber security risk reduction. Support the optimisation of OTSN management strategies in the long-term interests of consumers. Experience Relevant experience risk reporting including leading teams of risk analysts and/or project management. Strong data analytical skills and excellent written and communication skills with the ability to interface comfortably with senior stakeholders. Strong investigation and problem-solving skills, demonstrating autonomy and initiative. Proactive with the ability to work under tight deadline pressures across multiple workstreams. Sound understanding and proven experience of IEC 62443, ISO27000, NIST CSF and audit processes. Experience of introducing changes to specifications or policies that apply to a technical audience. Extensive experience communicating difficult and standard issues associated with areas of expertise in a clear and concise manner both verbally & in writing. Eager to develop their business and technical skills, you will be comfortable breaking new ground and changing the way the business makes decisions. Technical or Specialist Technical understanding of the LAN/WAN Networks and Operational Technology (OT). Detailed understanding of how cyber security risks can manifest within networks, devices, and systems. Understanding of asset management principles, including risk management, decision making, planning, asset life cycle and asset data/information. Experience of using and developing decision making frameworks and tools including economic assessments (NPV, CBA) and whole life asset assessments (WLV) Familiarity with international standards related to cyber security including IEC62443 and IEC62351 Commensurate experience with O365, including excel and preferable Power BI. Experience with MITRE ATT&CK desirable, preferably MITRE ICS.
Job Title : Service Desk Analyst - First Line Support Location : York Salary : £26,000 Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN. Responsibilities Address first and second-level user queries. Monitor systems and service status. Respond promptly to incidents. Deliver support through various channels. Requirements IT background with experience in technical support. Excellent communication and customer service skills. Ability to work independently and in a team. Full driving license and York-based. Preferred Skills Experience with platforms like Microsoft Windows, Active Directory, and Service Desk tools. Knowledge of data center technologies and security services. Benefits Competitive salary of £26,000. Opportunities for career growth. Supportive work environment.
25/04/2024
Full time
Job Title : Service Desk Analyst - First Line Support Location : York Salary : £26,000 Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN. Responsibilities Address first and second-level user queries. Monitor systems and service status. Respond promptly to incidents. Deliver support through various channels. Requirements IT background with experience in technical support. Excellent communication and customer service skills. Ability to work independently and in a team. Full driving license and York-based. Preferred Skills Experience with platforms like Microsoft Windows, Active Directory, and Service Desk tools. Knowledge of data center technologies and security services. Benefits Competitive salary of £26,000. Opportunities for career growth. Supportive work environment.
Senior SAP Analyst - Manufacturing My client is seeking a diligent and highly skilled Senior SAP Analyst - PL2P, to join our Technology team. The successful candidate will play a key role in maintaining and developing our client SAP environment and systems. Client Details Senior SAP Analyst - Manufacturing This organisation is a well-established and respected entity within the Manufacturing/Production industry. With a team of over 500 employees, they have a significant presence in their sector and are renowned for their commitment to quality and innovation. Description Senior SAP Analyst - Manufacturing Manage and maintain the SAP environment and systems Design and implement SAP solutions to enhance business operations Provide technical support and training to other team members Collaborate with stakeholders to understand business requirements Ensure SAP system compliance with company policies and standards Conduct regular system audits and analyses Document and keep records of system configurations and changes Work on multiple projects simultaneously while meeting deadlines Profile Senior SAP Analyst - Manufacturing A successful SAP Analyst - Pl2P should have: A solid understanding of SAP systems and their application in the Manufacturing/Production industries. Proficiency in system management and maintenance. Experience of supporting core SAP modules PP, MM, PTP, SD module users. Experience of SAP ECC 6.0 ideally in a manufacturing environment. Resilient, able to work to tight deadlines and manage multiple stakeholders. Strong communication and collaboration skills, with experience working closely with cross-functional teams. Analytical thinker with ability to solve problems and seek support/help when needed. Experience of supporting WM/MM module users. A degree in Computer Science, Information Technology, or a related field. Job Offer Senior SAP Analyst - Manufacturing An attractive salary range of £75,000 - £85,000 per year. Car allowance of £6,000 annually Management bonus of up to 10% of ABS Private Medical Cover Single Cover + 50% family A welcoming and innovative company culture We encourage all capable candidates to apply for this exciting opportunity.
25/04/2024
Full time
Senior SAP Analyst - Manufacturing My client is seeking a diligent and highly skilled Senior SAP Analyst - PL2P, to join our Technology team. The successful candidate will play a key role in maintaining and developing our client SAP environment and systems. Client Details Senior SAP Analyst - Manufacturing This organisation is a well-established and respected entity within the Manufacturing/Production industry. With a team of over 500 employees, they have a significant presence in their sector and are renowned for their commitment to quality and innovation. Description Senior SAP Analyst - Manufacturing Manage and maintain the SAP environment and systems Design and implement SAP solutions to enhance business operations Provide technical support and training to other team members Collaborate with stakeholders to understand business requirements Ensure SAP system compliance with company policies and standards Conduct regular system audits and analyses Document and keep records of system configurations and changes Work on multiple projects simultaneously while meeting deadlines Profile Senior SAP Analyst - Manufacturing A successful SAP Analyst - Pl2P should have: A solid understanding of SAP systems and their application in the Manufacturing/Production industries. Proficiency in system management and maintenance. Experience of supporting core SAP modules PP, MM, PTP, SD module users. Experience of SAP ECC 6.0 ideally in a manufacturing environment. Resilient, able to work to tight deadlines and manage multiple stakeholders. Strong communication and collaboration skills, with experience working closely with cross-functional teams. Analytical thinker with ability to solve problems and seek support/help when needed. Experience of supporting WM/MM module users. A degree in Computer Science, Information Technology, or a related field. Job Offer Senior SAP Analyst - Manufacturing An attractive salary range of £75,000 - £85,000 per year. Car allowance of £6,000 annually Management bonus of up to 10% of ABS Private Medical Cover Single Cover + 50% family A welcoming and innovative company culture We encourage all capable candidates to apply for this exciting opportunity.
Customer/CRM Engineer £75,000 - £85,000 London or Hampshire *2 days in the office per month.* A leading UK retailer are looking for a CRM Engineer/CDP Manager to join their growing transformation team in London or Hampshire. You will be very aware of this iconic retail brand and I am sure you would have purchased their products before! They are going through an exciting digital transformation and are investing heavily into their Marketing and Customer teams. The CRM Engineer will sit in the wider CRM & Loyalty team. You will be responsible for best practice on the CDP and will design and build customer segments/attributes within the tool. You will also maintain the CDP and ensure that it remains well organized. You will also work closely with the Data Science and Analytics teams. You will need strong SQL skills for this role - so please only apply is you have this. Responsibilities Drive awareness and understanding of the capability of the CDP and enable the business to utilize it within CRM and Performance Build CRM data attributes/segments in to the required specification for CRM Collaborate with Product Owners to support to achieving objectives, utilising their specialist knowledge Collaborate with CRM Managers and Data Analysts in the upfront planning of a CRM programme Have expert knowledge on the range of customer data sources (web data, mobile app data, sales data, geo-location data etc) Have a deep understanding of data capabilities and educate the wider marketing team Experince Strong knowledge and experience using a CDP Experience in a CDP/Data Manager position Ability to explain technical concepts to a non-tech audience Experience working closely with data analytics teams Strong SQL experience Ideally educated to degree level Worked with CRM teams
25/04/2024
Full time
Customer/CRM Engineer £75,000 - £85,000 London or Hampshire *2 days in the office per month.* A leading UK retailer are looking for a CRM Engineer/CDP Manager to join their growing transformation team in London or Hampshire. You will be very aware of this iconic retail brand and I am sure you would have purchased their products before! They are going through an exciting digital transformation and are investing heavily into their Marketing and Customer teams. The CRM Engineer will sit in the wider CRM & Loyalty team. You will be responsible for best practice on the CDP and will design and build customer segments/attributes within the tool. You will also maintain the CDP and ensure that it remains well organized. You will also work closely with the Data Science and Analytics teams. You will need strong SQL skills for this role - so please only apply is you have this. Responsibilities Drive awareness and understanding of the capability of the CDP and enable the business to utilize it within CRM and Performance Build CRM data attributes/segments in to the required specification for CRM Collaborate with Product Owners to support to achieving objectives, utilising their specialist knowledge Collaborate with CRM Managers and Data Analysts in the upfront planning of a CRM programme Have expert knowledge on the range of customer data sources (web data, mobile app data, sales data, geo-location data etc) Have a deep understanding of data capabilities and educate the wider marketing team Experince Strong knowledge and experience using a CDP Experience in a CDP/Data Manager position Ability to explain technical concepts to a non-tech audience Experience working closely with data analytics teams Strong SQL experience Ideally educated to degree level Worked with CRM teams
Concur Developer My Yorkshire based client is looking to recruit a Developer/Analyst with proven expertise in Concur. Taking ownership of the day to day administration and system related processes for the Concur expense and invoice system, the Developer/Analyst will handle functional, administrative and technical support aspects of the Concur system. Within this role, the Concur Analyst Developer will: Assist with project work and country implementations Demonstrate technical and functional knowledge of the Concur system to perform administrative tasks, configure audit rules, general ledger account changes and system extracts Provide best practice advice Investigate system issues and testing fixes liaising with the SAP support teams accordingly Liaise with third party suppliers Investigate and troubleshoot system issues, mitigating risk Perform regular system healthchecks Advise, guide and train users regarding system functionality. Run detailed reports within the Concur Cognos Reporting Tool Technically, the Concur Developer will possess the following: Proven understanding of Concur - Accounts Payables, Invoice Management, Expense Management and Legal Billing processes. Proven knowledge of ERP - ideally SAP S/4 Hana Experience of Microsoft SQL Databases, IT Group policies and ServiceNow Knowledge of Master Data, contract and processing, pricing and billing. In return, you will be offered an attractive salary and benefits package
25/04/2024
Full time
Concur Developer My Yorkshire based client is looking to recruit a Developer/Analyst with proven expertise in Concur. Taking ownership of the day to day administration and system related processes for the Concur expense and invoice system, the Developer/Analyst will handle functional, administrative and technical support aspects of the Concur system. Within this role, the Concur Analyst Developer will: Assist with project work and country implementations Demonstrate technical and functional knowledge of the Concur system to perform administrative tasks, configure audit rules, general ledger account changes and system extracts Provide best practice advice Investigate system issues and testing fixes liaising with the SAP support teams accordingly Liaise with third party suppliers Investigate and troubleshoot system issues, mitigating risk Perform regular system healthchecks Advise, guide and train users regarding system functionality. Run detailed reports within the Concur Cognos Reporting Tool Technically, the Concur Developer will possess the following: Proven understanding of Concur - Accounts Payables, Invoice Management, Expense Management and Legal Billing processes. Proven knowledge of ERP - ideally SAP S/4 Hana Experience of Microsoft SQL Databases, IT Group policies and ServiceNow Knowledge of Master Data, contract and processing, pricing and billing. In return, you will be offered an attractive salary and benefits package
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Professional Services - Technical Analyst Location: Remote/UK Duration: 12 months contract initially What you'll do: Represent the post-sales organization as the focal point of the Professional Services team in the Pre-Sales environment. Assist sales in positioning professional services and instilling confidence in their capability to support implementation and delivery. Demonstrate expertise in our Digital Media products, with a primary focus on client's AI model - Firefly, as well as Express and Photoshop API capabilities. Possessing an intimate understanding of their functionality, technical capabilities, and value delivery. Specialize in client's APIs, understanding their uses, limitations, and mastering their SDKs. Collaborate with customers and peers to comprehend and develop functional and technical requirements, construct implementation strategies and roadmaps, and ensure overall solution quality and value realization for the customer. Align with the customer's technical team, serving as an expert consultant on the technical aspects of systems, including APIs and integration projects in a pre-sales capacity, representing the PS team. Ensure that all opportunities are established with a land-ready' use case with execution plan aligned. Establish a clear Pathway for the adoption and utilization of over 50% of the purchased API and Custom Model entitlements by each customer. Collaborate closely with customers to understand their annual marketing campaign calendar, ensuring that the proposed solutions align seamlessly with their upcoming initiatives within the next 3 to 4 months. Utilize historical briefs, templates, and assets from previous campaign instances to inform and enhance the development of the future solution design, presented through comprehensive systems integration or activity diagrams showcasing key user interactions and the sequencing of API calls. Devise and present illustrative delivery/execution plans, outlining the steps leading up to the launch of each identified use case, potentially incorporating existing demos or creating low/no-code demonstrations to validate feasibility. Classify the campaigns within the customer's annual calendar according to predefined use case categories outlined in the sales playbook for APIs and Custom Models. Collaborate with the customer to prioritize and rank these campaigns based on their perceived value and complexity, using a t-shirt sizing approach to accurately gauge resource requirements. Propose a release roadmap that delineates the planned sequence for integrating APIs and CMs into each campaign, along with estimated timeframes for market readiness, ensuring a strategic and systematic approach to maximizing entitlement utilization. Thrive in a fast-paced delivery environment, managing multiple customer engagements simultaneously. Actively contribute as a vocal member of the team, offering innovations, new working methodologies, challenging the status quo, and aiding in continual improvement efforts What you need to succeed: Minimum 3-5 years of prior experience in a technical role working with APIs in an enterprise organization. Excellent problem-solving skills with a demonstrated ability to identify issues, resolve them quickly and know when to rely on internal resources to assist. An inquisitive mindset, willing to challenge the status quo and design pioneering solutions. An innovative thinker, collaborative business partner, who is well-organized and detail oriented with strong stakeholder management. Strong presentation skills to be able to communicate complex business process/system topics effectively to senior stakeholders. Comfortable to lead discovery sessions to identify workflow improvements and business problems Leading brainstorming sessions and ability to estimate efforts within the defined scope. Ability to understand and develop automation workflows leveraging automation tools such as MS Power Automate German speaker, with ability to comfortably deliver above responsibilities, professionally, in the language.
25/04/2024
Project-based
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Professional Services - Technical Analyst Location: Remote/UK Duration: 12 months contract initially What you'll do: Represent the post-sales organization as the focal point of the Professional Services team in the Pre-Sales environment. Assist sales in positioning professional services and instilling confidence in their capability to support implementation and delivery. Demonstrate expertise in our Digital Media products, with a primary focus on client's AI model - Firefly, as well as Express and Photoshop API capabilities. Possessing an intimate understanding of their functionality, technical capabilities, and value delivery. Specialize in client's APIs, understanding their uses, limitations, and mastering their SDKs. Collaborate with customers and peers to comprehend and develop functional and technical requirements, construct implementation strategies and roadmaps, and ensure overall solution quality and value realization for the customer. Align with the customer's technical team, serving as an expert consultant on the technical aspects of systems, including APIs and integration projects in a pre-sales capacity, representing the PS team. Ensure that all opportunities are established with a land-ready' use case with execution plan aligned. Establish a clear Pathway for the adoption and utilization of over 50% of the purchased API and Custom Model entitlements by each customer. Collaborate closely with customers to understand their annual marketing campaign calendar, ensuring that the proposed solutions align seamlessly with their upcoming initiatives within the next 3 to 4 months. Utilize historical briefs, templates, and assets from previous campaign instances to inform and enhance the development of the future solution design, presented through comprehensive systems integration or activity diagrams showcasing key user interactions and the sequencing of API calls. Devise and present illustrative delivery/execution plans, outlining the steps leading up to the launch of each identified use case, potentially incorporating existing demos or creating low/no-code demonstrations to validate feasibility. Classify the campaigns within the customer's annual calendar according to predefined use case categories outlined in the sales playbook for APIs and Custom Models. Collaborate with the customer to prioritize and rank these campaigns based on their perceived value and complexity, using a t-shirt sizing approach to accurately gauge resource requirements. Propose a release roadmap that delineates the planned sequence for integrating APIs and CMs into each campaign, along with estimated timeframes for market readiness, ensuring a strategic and systematic approach to maximizing entitlement utilization. Thrive in a fast-paced delivery environment, managing multiple customer engagements simultaneously. Actively contribute as a vocal member of the team, offering innovations, new working methodologies, challenging the status quo, and aiding in continual improvement efforts What you need to succeed: Minimum 3-5 years of prior experience in a technical role working with APIs in an enterprise organization. Excellent problem-solving skills with a demonstrated ability to identify issues, resolve them quickly and know when to rely on internal resources to assist. An inquisitive mindset, willing to challenge the status quo and design pioneering solutions. An innovative thinker, collaborative business partner, who is well-organized and detail oriented with strong stakeholder management. Strong presentation skills to be able to communicate complex business process/system topics effectively to senior stakeholders. Comfortable to lead discovery sessions to identify workflow improvements and business problems Leading brainstorming sessions and ability to estimate efforts within the defined scope. Ability to understand and develop automation workflows leveraging automation tools such as MS Power Automate German speaker, with ability to comfortably deliver above responsibilities, professionally, in the language.
Request Technology - Craig Johnson
Chelmsford, Massachusetts
*Role is 100% onsite each week* *We are unable to sponsor for this permanent Full time onsite role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Senior Financial Oracle Fusion Analyst. Candidate will work closely with all major application areas, primary focus being Financials to help with implementation and production support. The role requires application expertise in development efforts for new programs and process models and providing training where necessary and applicable. This is a hands-on role for a global implementation of the Oracle Fusion Cloud Application. Responsibilities: Provide daily support for Oracle production, enhancement projects and lean initiatives related to Fusion Cloud and Oracle EBS. Facilitate business and systems analysis discussions and translate findings into clearly defined Business Requirements Document and Functional Design Document. Work with the development team in reviewing the Technical Design, validating to ensure the development delivers to the design. Demonstrated project management and presentation skills. Participate in System integration testing and User Acceptance testing with the business users to ensure a high-quality delivery. Research, design, configure, test, document, and manage implementation of system changes. Develop validation test plans, user and system procedures and training materials for customizations, upgrades, and patches. Provide expertise for IT projects and Oracle implementation support; interface with all major business groups to implement business processes using Oracle. Provide technical resource support to users for various end user related tools. Makes process and systems improvement recommendations that assist the business in achieving its goals and objectives, leveraging best practices and professional experiences. Provide Cross Functional and Cross Location Project Management Support for Process Improvement Projects. Re-engineer existing business system processes to leverage the capabilities of Fusion Cloud and other signature applications. Develop and conduct training sessions for internal and field personnel on Fusion Cloud. Qualifications: Bachelor's Degree Business Degree required Minimum 5 years of experience working with Fusion Cloud and Oracle EBS R11i/R12 primarily in Financials, experience in other areas like SCM a plus. required Strong working knowledge of Finance Modules - Accounts Receivable, Accounts Payable, Fixed Assets, General Ledger, Cash Management, Subledger Accounting, Tax, Customer Data Management and Project Portfolio Management. Strong experience in Fusion Cloud implementations and production support. Experience in data upload using FBDI and ADFdi. Ability to design and configure solutions based on changing business needs including documenting requirements and creating functional design specifications. Experience in creating reports using OTBI and BI Publisher. Experience in Fusion Analytics a plus.
24/04/2024
Full time
*Role is 100% onsite each week* *We are unable to sponsor for this permanent Full time onsite role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Senior Financial Oracle Fusion Analyst. Candidate will work closely with all major application areas, primary focus being Financials to help with implementation and production support. The role requires application expertise in development efforts for new programs and process models and providing training where necessary and applicable. This is a hands-on role for a global implementation of the Oracle Fusion Cloud Application. Responsibilities: Provide daily support for Oracle production, enhancement projects and lean initiatives related to Fusion Cloud and Oracle EBS. Facilitate business and systems analysis discussions and translate findings into clearly defined Business Requirements Document and Functional Design Document. Work with the development team in reviewing the Technical Design, validating to ensure the development delivers to the design. Demonstrated project management and presentation skills. Participate in System integration testing and User Acceptance testing with the business users to ensure a high-quality delivery. Research, design, configure, test, document, and manage implementation of system changes. Develop validation test plans, user and system procedures and training materials for customizations, upgrades, and patches. Provide expertise for IT projects and Oracle implementation support; interface with all major business groups to implement business processes using Oracle. Provide technical resource support to users for various end user related tools. Makes process and systems improvement recommendations that assist the business in achieving its goals and objectives, leveraging best practices and professional experiences. Provide Cross Functional and Cross Location Project Management Support for Process Improvement Projects. Re-engineer existing business system processes to leverage the capabilities of Fusion Cloud and other signature applications. Develop and conduct training sessions for internal and field personnel on Fusion Cloud. Qualifications: Bachelor's Degree Business Degree required Minimum 5 years of experience working with Fusion Cloud and Oracle EBS R11i/R12 primarily in Financials, experience in other areas like SCM a plus. required Strong working knowledge of Finance Modules - Accounts Receivable, Accounts Payable, Fixed Assets, General Ledger, Cash Management, Subledger Accounting, Tax, Customer Data Management and Project Portfolio Management. Strong experience in Fusion Cloud implementations and production support. Experience in data upload using FBDI and ADFdi. Ability to design and configure solutions based on changing business needs including documenting requirements and creating functional design specifications. Experience in creating reports using OTBI and BI Publisher. Experience in Fusion Analytics a plus.
*Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Appian Developer. Candidate will be responsible for design; development, testing and implementation of process-centric business process management solutions based on Appian, and other automation software. Work with users and analysts to gather requirements and deliver technical solutions. Prior development experience in Appian and knowledge of the platform is preferred. Responsibilities: Identifying new process opportunities and accurately analysing and estimating new processes, quickly assessing feasibility. Analyzing, understanding and documenting the business processes in detail where required. Designing process automation solutions in accordance with standard design principles and conventions. Configuring new processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand. Creating and maintaining solution documentation. Supporting existing processes and implementing change requirements as part of a structured change control process. Problem solving issues that arise in day to day running of processes and providing timely responses and solutions as required. Following Agile methodology for solution delivery. Working and coordinating with all team members to address customer requests. Qualifications : Excellent knowledge of system implementations along with basic understanding of key concepts related to Software Development Life Cycle Knowledge and ability to create technical solutions for process automations Strong problem-solving and troubleshooting skills Understanding of Agile methodologies including Scrum Experience in root cause analysis skills Ability to apply analytical thinking to develop and test scripts for technical solutions Ability to plan/manage/prioritize work to meet objectives of multiple or competing priorities/projects Ability to communicate effectively to all levels of users and leadership Technical Skills: Appian development or another BPM/intelligent automation technology (preferred) Software development (.NET, Java, Visual Basic, C#, etc.) (preferred) Familiarity with HTML/CSS, JavaScript and UI/UX design (preferred) Agile methodologies including Scrum (preferred) Education and/or Experience: Business or technology related bachelors degree Software development (.NET, Java, Visual Basic, C#, etc.) (preferred) Experience with Agile methodologies (preferred) Process design and process improvement experience (preferred)
24/04/2024
Full time
*Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Appian Developer. Candidate will be responsible for design; development, testing and implementation of process-centric business process management solutions based on Appian, and other automation software. Work with users and analysts to gather requirements and deliver technical solutions. Prior development experience in Appian and knowledge of the platform is preferred. Responsibilities: Identifying new process opportunities and accurately analysing and estimating new processes, quickly assessing feasibility. Analyzing, understanding and documenting the business processes in detail where required. Designing process automation solutions in accordance with standard design principles and conventions. Configuring new processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand. Creating and maintaining solution documentation. Supporting existing processes and implementing change requirements as part of a structured change control process. Problem solving issues that arise in day to day running of processes and providing timely responses and solutions as required. Following Agile methodology for solution delivery. Working and coordinating with all team members to address customer requests. Qualifications : Excellent knowledge of system implementations along with basic understanding of key concepts related to Software Development Life Cycle Knowledge and ability to create technical solutions for process automations Strong problem-solving and troubleshooting skills Understanding of Agile methodologies including Scrum Experience in root cause analysis skills Ability to apply analytical thinking to develop and test scripts for technical solutions Ability to plan/manage/prioritize work to meet objectives of multiple or competing priorities/projects Ability to communicate effectively to all levels of users and leadership Technical Skills: Appian development or another BPM/intelligent automation technology (preferred) Software development (.NET, Java, Visual Basic, C#, etc.) (preferred) Familiarity with HTML/CSS, JavaScript and UI/UX design (preferred) Agile methodologies including Scrum (preferred) Education and/or Experience: Business or technology related bachelors degree Software development (.NET, Java, Visual Basic, C#, etc.) (preferred) Experience with Agile methodologies (preferred) Process design and process improvement experience (preferred)
Sevenoaks School is currently seeking to appoint a Support and Server Analyst (full-time, all year round). We are looking for someone who can communicate appropriately with technical and non-technical colleagues. This includes demonstrating the ability to explain technical matters to non-technologists, at all levels. Takes a logical, consistent approach to solving problems, including diagnosis and testing and enjoys helping people, problem solving and working as part of a team. Please see Job Description for full details about the role. Please Note For applicants applying from other job boards, please ensure you get diverted to the website that contains our application form. For applicants applying directly on the support staff vacancy page of the Sevenoaks School website, please click on Read more' alongside the role you are applying for and then click on Apply Now' (Blue button) on the next page that appears and follow the instructions. To be considered, you will need to complete the full application form and also attach an updated CV. The closing date for applications is Sunday, 12/05/2024 at 23:59. The School retains the right to interview suitable applicants and appoint before the deadline. At Sevenoaks School our mission is to ensure that students secure their full potential. We prepare young people for life in a modern, global society and seek to provide every student with excellent role models. Having a diverse staff enhances our school community and we warmly welcome applicants from all backgrounds. Sevenoaks School is committed to safeguarding and promoting the welfare of children, and therefore, the offer of employment is subject to the satisfactory completion of a number of background checks including but not limited to an enhanced DBS check with Children's Barred list check, the taking up and verification of references and the verification of career history and fitness to undertake the role, as well as an online check. Registered Charity No
24/04/2024
Full time
Sevenoaks School is currently seeking to appoint a Support and Server Analyst (full-time, all year round). We are looking for someone who can communicate appropriately with technical and non-technical colleagues. This includes demonstrating the ability to explain technical matters to non-technologists, at all levels. Takes a logical, consistent approach to solving problems, including diagnosis and testing and enjoys helping people, problem solving and working as part of a team. Please see Job Description for full details about the role. Please Note For applicants applying from other job boards, please ensure you get diverted to the website that contains our application form. For applicants applying directly on the support staff vacancy page of the Sevenoaks School website, please click on Read more' alongside the role you are applying for and then click on Apply Now' (Blue button) on the next page that appears and follow the instructions. To be considered, you will need to complete the full application form and also attach an updated CV. The closing date for applications is Sunday, 12/05/2024 at 23:59. The School retains the right to interview suitable applicants and appoint before the deadline. At Sevenoaks School our mission is to ensure that students secure their full potential. We prepare young people for life in a modern, global society and seek to provide every student with excellent role models. Having a diverse staff enhances our school community and we warmly welcome applicants from all backgrounds. Sevenoaks School is committed to safeguarding and promoting the welfare of children, and therefore, the offer of employment is subject to the satisfactory completion of a number of background checks including but not limited to an enhanced DBS check with Children's Barred list check, the taking up and verification of references and the verification of career history and fitness to undertake the role, as well as an online check. Registered Charity No