Berkeley Square IT Ltd
Cheltenham, Gloucestershire
SITE RELIABILITY ENGINEER DV CLEARANCE INTELLIGENCE COMMUNITY MUST HAVE MUST WORK ON SITE 4/5 DAYS A WEEK OUTSIDE IR35 My client is looking for an experienced infrastructure engineer with strong CI/CD, Monitoring, Automation and programming skills. (SRE). Key Skills: Experience using modern configuration management tools (such as Ansible, Chef or similar). Experience working with Terraform. Experience working with docker containers & container orchestration tools (such as Kubernetes, OpenShift or Docker Swarm). Experience both using and maintaining CI/CD tools (such as Jenkins or similar). Experience with monitoring tools such as InfluxDB, Prometheus or Grafana. Experience of event-driven integration with MQ messaging (RabbitMQ or similar AMQP solution). Good understanding of relational databases and SQL. Linux command line, administration, and Shell Scripting. Working knowledge of network security protocols. Experience using, developing, and maintaining cloud hosting services (ideally AWS EC2, RDS, S3, Lambda). Internal IaaS business systems (currently Certificate Authority and Backup Server). Industry experience of writing well-tested code in one of our platform languages (Java, Go, Python or similar). Experience of working in a service management environment.
21/05/2024
Project-based
SITE RELIABILITY ENGINEER DV CLEARANCE INTELLIGENCE COMMUNITY MUST HAVE MUST WORK ON SITE 4/5 DAYS A WEEK OUTSIDE IR35 My client is looking for an experienced infrastructure engineer with strong CI/CD, Monitoring, Automation and programming skills. (SRE). Key Skills: Experience using modern configuration management tools (such as Ansible, Chef or similar). Experience working with Terraform. Experience working with docker containers & container orchestration tools (such as Kubernetes, OpenShift or Docker Swarm). Experience both using and maintaining CI/CD tools (such as Jenkins or similar). Experience with monitoring tools such as InfluxDB, Prometheus or Grafana. Experience of event-driven integration with MQ messaging (RabbitMQ or similar AMQP solution). Good understanding of relational databases and SQL. Linux command line, administration, and Shell Scripting. Working knowledge of network security protocols. Experience using, developing, and maintaining cloud hosting services (ideally AWS EC2, RDS, S3, Lambda). Internal IaaS business systems (currently Certificate Authority and Backup Server). Industry experience of writing well-tested code in one of our platform languages (Java, Go, Python or similar). Experience of working in a service management environment.
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Cyber Defence Engineer - Hereford Location fully onsite, the balance of time will be remote for one of their public sector Clients based in the UK. IR35: This role is inside of IR35 Initial duration: 6 months Clearance required: Must be DV cleared Role and tasks Cyber Defence Engineer Role Description: Cyber Defence Engineer will join a growing security team responsible for the testing, implementation, deployment, maintenance, configuration and troubleshooting of the SOC's technology stack (hardware and software). The engineer will also assist with the continued development and maintenance of data pipelines and signature updates and the professional development of the system engineering team. Tasks: Perform system administration on specific cyber defence applications and systems to include installation, configuration, maintenance, troubleshooting, backup and restoration. Manage system/server resources including performance, capacity, availability, serviceability, and recoverability. Diagnose and resolve customer reported system incidents, problems, and events to ensure continuing operability. Coordinate with SOC and CTI Analysts to assist in the development of signatures which can be implemented on cyber defence network tools in response to new or observed threats within the network environment or enclave. Manage the compilation, cataloguing, distribution, and retrieval of data from a range of enterprise networks and data sources. Implement data management standards, requirements, and specifications. Develop data standards, policies, and procedures. Analyse data sources to provide actionable recommendations and facilitate data-gathering methods. To share knowledge, skills and experience, create and improve documentation, and train new members of the data engineering team. Knowledge: Knowledge of big data technologies and ecosystems (eg, NiFi). Knowledge of current market and emerging leaders in data analytical and SIEM platforms. Knowledge of network security implementations (eg, host-based IDS, IPS), including their function and placement in a network. Knowledge of intrusion detection systems and signature development. Knowledge of Front End collection systems, including network traffic collection, filtering, and selection. Knowledge of system administration concepts for operating systems such as but not limited to Unix/Linux, IOS, Android, and Windows operating systems. Knowledge of cyber defence and information security policies, procedures and regulations. Knowledge of network security architecture concepts including topology, protocols, components and principles. Skills /Experience: Previous experience of Enterprise ICS/network architectures and technologies. Working with frameworks and technologies that support data-intensive distributed applications. Experience maintaining and administrating data analytical and SIEM platforms. Experience using host and network-based IDS/IPS Experience using packet capture solutions. Skill in developing and deploying signatures. Skill to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation). Ability to provide technical and service leadership to junior SOC Engineers (mentor/coach). Desirable Qualifications/Certifications Red Hat System Administration I & II (RH124/RH134). Baseline Cyber Courses eg Cyber Foundation Pathway, SANS SEC 301 Intro to Information Security, SANS 401 Security Essentials Bootcamp. Certified engineer in a market leading data analysis/SIEM platform. SANS SEC501 Advanced Security Essentials Enterprise Defender. SANS SEC 511 Continuous Monitoring & Security Operations. SANS SEC555: SIEM with Tactical Analytics If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
21/05/2024
Project-based
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Cyber Defence Engineer - Hereford Location fully onsite, the balance of time will be remote for one of their public sector Clients based in the UK. IR35: This role is inside of IR35 Initial duration: 6 months Clearance required: Must be DV cleared Role and tasks Cyber Defence Engineer Role Description: Cyber Defence Engineer will join a growing security team responsible for the testing, implementation, deployment, maintenance, configuration and troubleshooting of the SOC's technology stack (hardware and software). The engineer will also assist with the continued development and maintenance of data pipelines and signature updates and the professional development of the system engineering team. Tasks: Perform system administration on specific cyber defence applications and systems to include installation, configuration, maintenance, troubleshooting, backup and restoration. Manage system/server resources including performance, capacity, availability, serviceability, and recoverability. Diagnose and resolve customer reported system incidents, problems, and events to ensure continuing operability. Coordinate with SOC and CTI Analysts to assist in the development of signatures which can be implemented on cyber defence network tools in response to new or observed threats within the network environment or enclave. Manage the compilation, cataloguing, distribution, and retrieval of data from a range of enterprise networks and data sources. Implement data management standards, requirements, and specifications. Develop data standards, policies, and procedures. Analyse data sources to provide actionable recommendations and facilitate data-gathering methods. To share knowledge, skills and experience, create and improve documentation, and train new members of the data engineering team. Knowledge: Knowledge of big data technologies and ecosystems (eg, NiFi). Knowledge of current market and emerging leaders in data analytical and SIEM platforms. Knowledge of network security implementations (eg, host-based IDS, IPS), including their function and placement in a network. Knowledge of intrusion detection systems and signature development. Knowledge of Front End collection systems, including network traffic collection, filtering, and selection. Knowledge of system administration concepts for operating systems such as but not limited to Unix/Linux, IOS, Android, and Windows operating systems. Knowledge of cyber defence and information security policies, procedures and regulations. Knowledge of network security architecture concepts including topology, protocols, components and principles. Skills /Experience: Previous experience of Enterprise ICS/network architectures and technologies. Working with frameworks and technologies that support data-intensive distributed applications. Experience maintaining and administrating data analytical and SIEM platforms. Experience using host and network-based IDS/IPS Experience using packet capture solutions. Skill in developing and deploying signatures. Skill to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation). Ability to provide technical and service leadership to junior SOC Engineers (mentor/coach). Desirable Qualifications/Certifications Red Hat System Administration I & II (RH124/RH134). Baseline Cyber Courses eg Cyber Foundation Pathway, SANS SEC 301 Intro to Information Security, SANS 401 Security Essentials Bootcamp. Certified engineer in a market leading data analysis/SIEM platform. SANS SEC501 Advanced Security Essentials Enterprise Defender. SANS SEC 511 Continuous Monitoring & Security Operations. SANS SEC555: SIEM with Tactical Analytics If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
IT Talent Solutions Ltd
Gloucester, Gloucestershire
3rd Line IT Engineer Benefits: Competitive salary up to £40,000 plus an optional on-call allowance to boost earnings towards £50,000 Flexible hybrid working model 25 days of holiday plus bank holidays Enhanced family leave and life insurance coverage Comprehensive employee assistance program including 24-hour GP access and physiotherapy Additional perks like mortgage advice, charity volunteering, and more Responsibilities: Manage 3rd line support tickets and update customers daily. Provide remote support through phone, email, and remote sessions. Act as an escalation point for the 2nd line team and off-site support staff. Own the support process end-to-end, serving as the primary customer liaison. Collaborate with vendors like Microsoft, Citrix, and VMware to resolve issues. Participate in an on-call rotation to provide after-hours support. Build and maintain strong customer relationships, ensuring service excellence. Engage with internal and external stakeholders to promote network operations services. Requirements: 5+ years of experience with: Windows Server (2016, 2019, 2022) VMware ESX/ESXi and vCenter SAN Technologies Exchange On-Premise, DAG, and Hybrid Microsoft 365, Azure, and Citrix products Networking (TCP/IP, VLAN, routing, Firewalls) Virtual server backup (eg, Veeam) Preferred certifications: Microsoft MCSA, Citrix CCA, VMware VCP About Us: Join a dynamic and growing organization committed to professional development and diversity. We offer extensive training and career growth opportunities in a supportive, inclusive environment. Ready to make a difference? Apply now!
21/05/2024
Full time
3rd Line IT Engineer Benefits: Competitive salary up to £40,000 plus an optional on-call allowance to boost earnings towards £50,000 Flexible hybrid working model 25 days of holiday plus bank holidays Enhanced family leave and life insurance coverage Comprehensive employee assistance program including 24-hour GP access and physiotherapy Additional perks like mortgage advice, charity volunteering, and more Responsibilities: Manage 3rd line support tickets and update customers daily. Provide remote support through phone, email, and remote sessions. Act as an escalation point for the 2nd line team and off-site support staff. Own the support process end-to-end, serving as the primary customer liaison. Collaborate with vendors like Microsoft, Citrix, and VMware to resolve issues. Participate in an on-call rotation to provide after-hours support. Build and maintain strong customer relationships, ensuring service excellence. Engage with internal and external stakeholders to promote network operations services. Requirements: 5+ years of experience with: Windows Server (2016, 2019, 2022) VMware ESX/ESXi and vCenter SAN Technologies Exchange On-Premise, DAG, and Hybrid Microsoft 365, Azure, and Citrix products Networking (TCP/IP, VLAN, routing, Firewalls) Virtual server backup (eg, Veeam) Preferred certifications: Microsoft MCSA, Citrix CCA, VMware VCP About Us: Join a dynamic and growing organization committed to professional development and diversity. We offer extensive training and career growth opportunities in a supportive, inclusive environment. Ready to make a difference? Apply now!
Our client a leading IT Solutions Provider are seeking to recruit a Network Engineer for an initial 12 months contract. You will be fully on site in Corsham 5 days a week You will hold valid current DV Clearance Knowledge of Cisco Networking and Firewall equipment and associated management tools such as Cisco Secure Firewall Mgmt Centre. Knowledge of network monitoring tools such as PRTG. Network Policy Server expertise. Experience of producing HLD and LLD documentation. DV Clearance a must. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
21/05/2024
Project-based
Our client a leading IT Solutions Provider are seeking to recruit a Network Engineer for an initial 12 months contract. You will be fully on site in Corsham 5 days a week You will hold valid current DV Clearance Knowledge of Cisco Networking and Firewall equipment and associated management tools such as Cisco Secure Firewall Mgmt Centre. Knowledge of network monitoring tools such as PRTG. Network Policy Server expertise. Experience of producing HLD and LLD documentation. DV Clearance a must. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Our client a leading IT Solutions Provider are seeking to recruit a Network Engineer for an initial 12 months contract. You will be fully on site in Corsham 5 days a week You will hold valid current DV Clearance Knowledge of Cisco Networking and Firewall equipment and associated management tools such as Cisco Secure Firewall Mgmt Centre. Knowledge of network monitoring tools such as PRTG. Network Policy Server expertise. Experience of producing HLD and LLD documentation. DV Clearance a must.
21/05/2024
Project-based
Our client a leading IT Solutions Provider are seeking to recruit a Network Engineer for an initial 12 months contract. You will be fully on site in Corsham 5 days a week You will hold valid current DV Clearance Knowledge of Cisco Networking and Firewall equipment and associated management tools such as Cisco Secure Firewall Mgmt Centre. Knowledge of network monitoring tools such as PRTG. Network Policy Server expertise. Experience of producing HLD and LLD documentation. DV Clearance a must.
Senior Network Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Network Engineer to join a team of talented infrastructure specialists providing high level support and project delivery. The Role As a Senior Network Engineer, you will support and develop LAN/WAN Infrastructures, Network Security within a WinTel estate. As the Senior Network Engineer, you will have a broad knowledge and hands on experience in associated infrastructure technologies with good analytical and troubleshooting skills. The Responsibilities Responsible for the management and development of the LAN/WAN environment across the group. Monitor performance & provide improvements across the network infrastructure. Develop and implement processes that improves the stability and security of the networking infrastructure while minimising business impact. Develop & maintain documentation sets relating to areas covered by the role. Provide 'weekly/monthly' reporting of both SLA and performance of the networking infrastructure. Working within the team to provide support of other areas of the infrastructure where appropriate. Vulnerability/Patch Management & Reporting of LAN/WAN infrastructure. Where appropriate, ensure that IT standards are followed and enforced within the organisation. The Requirements As a Senior Network Engineer, you will have knowledge and experience of the below: LAN/WAN (Cisco) development & support. Network Security. Basic virtualisation deployment and administration (ESX). Active Directory Management. Windows Server , management, development and troubleshooting. Documentation & Asset Management. If you are looking for an exciting new challenge to join a leading infrastructure team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
20/05/2024
Full time
Senior Network Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Network Engineer to join a team of talented infrastructure specialists providing high level support and project delivery. The Role As a Senior Network Engineer, you will support and develop LAN/WAN Infrastructures, Network Security within a WinTel estate. As the Senior Network Engineer, you will have a broad knowledge and hands on experience in associated infrastructure technologies with good analytical and troubleshooting skills. The Responsibilities Responsible for the management and development of the LAN/WAN environment across the group. Monitor performance & provide improvements across the network infrastructure. Develop and implement processes that improves the stability and security of the networking infrastructure while minimising business impact. Develop & maintain documentation sets relating to areas covered by the role. Provide 'weekly/monthly' reporting of both SLA and performance of the networking infrastructure. Working within the team to provide support of other areas of the infrastructure where appropriate. Vulnerability/Patch Management & Reporting of LAN/WAN infrastructure. Where appropriate, ensure that IT standards are followed and enforced within the organisation. The Requirements As a Senior Network Engineer, you will have knowledge and experience of the below: LAN/WAN (Cisco) development & support. Network Security. Basic virtualisation deployment and administration (ESX). Active Directory Management. Windows Server , management, development and troubleshooting. Documentation & Asset Management. If you are looking for an exciting new challenge to join a leading infrastructure team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
20/05/2024
Full time
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
2nd Line Engineer Are you an experienced 2nd Line Engineer looking for an exciting new career opportunity? We are currently partnered with an IT services provider looking for a 2nd Line Engineer to work within their infrastructure function. Day to day responsibilities include providing support over the phone to customers and mentoring more junior members of the team This role would be on a shift basis Monday-Friday and would be hybrid working with 2 days WFH and the rest based in their St Ives office Experience Knowledge of Windows Server, networking and storage Proven Customer Service Skills If you are an experienced 2nd Line Engineer looking for a new career opportunity, please apply now! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
20/05/2024
Full time
2nd Line Engineer Are you an experienced 2nd Line Engineer looking for an exciting new career opportunity? We are currently partnered with an IT services provider looking for a 2nd Line Engineer to work within their infrastructure function. Day to day responsibilities include providing support over the phone to customers and mentoring more junior members of the team This role would be on a shift basis Monday-Friday and would be hybrid working with 2 days WFH and the rest based in their St Ives office Experience Knowledge of Windows Server, networking and storage Proven Customer Service Skills If you are an experienced 2nd Line Engineer looking for a new career opportunity, please apply now! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
We have an excellent job opportunity for a Deskside Support Engineer to support our client's existing team on site in Dumbarton. The role is an initial/rolling 12 month FTC which is 5 days per week on site, with half days on Fridays. For this role you would require the following skills and experience:- 3+ years user support experience. Working in the front line, helping users to resolve complex technical IT issues. Possessing excellent client facing skills, natural problem-solving and analytical skills and contributing to the development of best practice, procedures and policies. Supporting and training users in ways of working (best practice). Acting as a key point of contact for all IT and technical queries. Installing and maintaining IT equipment (hardware, printers, mobile devices ) and software to users. Diagnosing and resolving hardware (hardware, printers, mobile devices ), software issues. Providing local support for users, VIPs. Assistance for operations in server/rooms where physical intervention is required. Managing users' access rights. Managing the Joiners/Leavers/Movers process (rights and materials). Incident Management experience - Receiving customer contacts and resolve incidents or provide information professionally. Creating edit, assigning and closing related tickets. Planning and managing the actions to be taken to ensure that IT services can recover and continue should a serious incident occur. Managing projects on technical topics mainly around customers' devices or new technologies. Desirable skills include MCSA; Azure; ITIL; Active Directory Charlene Morrison (see below)
20/05/2024
We have an excellent job opportunity for a Deskside Support Engineer to support our client's existing team on site in Dumbarton. The role is an initial/rolling 12 month FTC which is 5 days per week on site, with half days on Fridays. For this role you would require the following skills and experience:- 3+ years user support experience. Working in the front line, helping users to resolve complex technical IT issues. Possessing excellent client facing skills, natural problem-solving and analytical skills and contributing to the development of best practice, procedures and policies. Supporting and training users in ways of working (best practice). Acting as a key point of contact for all IT and technical queries. Installing and maintaining IT equipment (hardware, printers, mobile devices ) and software to users. Diagnosing and resolving hardware (hardware, printers, mobile devices ), software issues. Providing local support for users, VIPs. Assistance for operations in server/rooms where physical intervention is required. Managing users' access rights. Managing the Joiners/Leavers/Movers process (rights and materials). Incident Management experience - Receiving customer contacts and resolve incidents or provide information professionally. Creating edit, assigning and closing related tickets. Planning and managing the actions to be taken to ensure that IT services can recover and continue should a serious incident occur. Managing projects on technical topics mainly around customers' devices or new technologies. Desirable skills include MCSA; Azure; ITIL; Active Directory Charlene Morrison (see below)
-Infrastructure Support Specialist -Glasgow (with remote) -Excellent Salary & Benefits Package -ASAP Start Market-Leading client in the midst of a huge period of growth due to huge investment are looking to bolster their Infrastructure team with a skilled Infrastructure Support Specialist, bringing a strong blend of technical infrastructure experience. You will have demonstrable experience working with virtualised estates and be the primary escalation point for global client services across Active Directory, Teams, Exchange, Intune, with expertise in public Cloud environments. You will play a crucial role in the organisation, responsible for regions across Europe, leading the implementation and upkeep of enterprise technology solutions, key to the infrastructure backbone. The role will have responsibility for management of the global virtual infrastructure and disaster recovery, as well as for platform security monitoring. Further responsibilities will include liaising with vendors and 3rd party suppliers as well as maintaining technical documentation. Candidates who are proactive and dedicated are preferred, as this role is highly visible. Acting as a significant contributor to the team's IT success, supporting and delivering infrastructure/solutions and collaborating directly with other IT functions of the business are fundamental. You will work across multiple teams and build effective relationships with key stakeholders, which will be key to success in this role. Skills and Experience Required (blend of): - Maintain, upgrade and continuously improve IT Infrastructure -Extensive experience across the Microsoft tech stack (Intune, Exchange, Teams, PowerShell) -Azure/AWS experience is a benefit -Must be able to work through from documentation to implementation -Server Virtualisation (Vmware) estate management -Extensive experience supporting Office365/O365 -Email security expertise -Knowledge of Windows estates -Experience supporting a highly available Exchange estate -Experience of networking technologies -Excellent communication and collaboration skills -Strong stakeholder management The above is not exhaustive. To discuss this opportunity in more detail, please forward your CV to (see below)
20/05/2024
Full time
-Infrastructure Support Specialist -Glasgow (with remote) -Excellent Salary & Benefits Package -ASAP Start Market-Leading client in the midst of a huge period of growth due to huge investment are looking to bolster their Infrastructure team with a skilled Infrastructure Support Specialist, bringing a strong blend of technical infrastructure experience. You will have demonstrable experience working with virtualised estates and be the primary escalation point for global client services across Active Directory, Teams, Exchange, Intune, with expertise in public Cloud environments. You will play a crucial role in the organisation, responsible for regions across Europe, leading the implementation and upkeep of enterprise technology solutions, key to the infrastructure backbone. The role will have responsibility for management of the global virtual infrastructure and disaster recovery, as well as for platform security monitoring. Further responsibilities will include liaising with vendors and 3rd party suppliers as well as maintaining technical documentation. Candidates who are proactive and dedicated are preferred, as this role is highly visible. Acting as a significant contributor to the team's IT success, supporting and delivering infrastructure/solutions and collaborating directly with other IT functions of the business are fundamental. You will work across multiple teams and build effective relationships with key stakeholders, which will be key to success in this role. Skills and Experience Required (blend of): - Maintain, upgrade and continuously improve IT Infrastructure -Extensive experience across the Microsoft tech stack (Intune, Exchange, Teams, PowerShell) -Azure/AWS experience is a benefit -Must be able to work through from documentation to implementation -Server Virtualisation (Vmware) estate management -Extensive experience supporting Office365/O365 -Email security expertise -Knowledge of Windows estates -Experience supporting a highly available Exchange estate -Experience of networking technologies -Excellent communication and collaboration skills -Strong stakeholder management The above is not exhaustive. To discuss this opportunity in more detail, please forward your CV to (see below)
Our client is looking for a skilled and enthusiastic network engineer to join their team based around Glasgow. The ideal candidate will have a strong grasp of the requirements below. If you feel that you are capable, I would love to hear from you and discuss the position in full. Duties and Responsibilities Design, implement, configure and manage the organisation's network infrastructure, including LANs, WANs, VPNs, Routers, Switches, Firewalls, and wireless access points. Identify and address issues to ensure high availability, reliability, and optimal performance. Deploy and maintain the systems' infrastructure, including Servers, storage solutions, operating systems, virtualisation platforms and cloud services. Manage network and systems capacity planning to accommodate growth and changing computing requirements. Collaborate with IT teams worldwide to develop integrated network and systems solutions aligned with business objectives and technology standards. Perform regular security assessments and audits to identify vulnerabilities and implement necessary patches, updates, and security protocols. Design, implement and maintain disaster recovery and business continuity plans. Provide technical support to end-users and other IT teams, addressing network and systems-related incidents and challenges. Document network and systems configurations, procedures, and troubleshooting guides to facilitate knowledge sharing and training. Stay informed about emerging technologies, industry trends, and best practices in networking and systems engineering. Automate network and systems tasks using Scripting languages and configuration management tools. Work with vendors and service providers for procurement, maintenance, and support of network and systems equipment and software. Install hardware for systems and users, as required. Packaging and deployment of applications and software updates. Identify, propose, contribute and manage IT projects for continuous improvement. Qualifications, Knowledge & Skills Bachelor's degree in Computer Science, Information Technology, or related field; or relevant work experience for a minimum of five years. Proven experience as a Network Engineer/Administrator, Systems Engineer/Administrator, or similar role, demonstrating proficiency in both networking and systems administration. Strong understanding of network protocols, routing, switching, and network security practices. Familiarity with various operating systems, including Windows and VMWare ESXi and experience in system administration. Proficiency in configuring and managing virtualisation platforms such as VMware. Scripting skills (eg, PowerShell) for network and systems automation and optimisation. Knowledge of hardware components, server architecture, and storage systems (SANs). Familiarity with security tools, encryption, certificates, PKI, authentication, and patch management for both networks and systems. Excellent communication skills to collaborate effectively with technical and non-technical teams. Strong problem-solving abilities for diagnosing and resolving complex network and systems issues. Ability to manage multiple tasks, projects, and priorities while adhering to deadlines. Main benefits: Salary Life Assurance x 4 times annual salary Critical Illness x 2 times annual salary Westfield Health Cover - CashPlan and Hospital Plan Personal Private Pension (currently Scottish Widows). Salary Exchange. 5% company contribution 34 day holiday (includes public holidays) Contribution to fitness club or classes Please send a copy of your CV for more information and to discuss your suitability. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
17/05/2024
Full time
Our client is looking for a skilled and enthusiastic network engineer to join their team based around Glasgow. The ideal candidate will have a strong grasp of the requirements below. If you feel that you are capable, I would love to hear from you and discuss the position in full. Duties and Responsibilities Design, implement, configure and manage the organisation's network infrastructure, including LANs, WANs, VPNs, Routers, Switches, Firewalls, and wireless access points. Identify and address issues to ensure high availability, reliability, and optimal performance. Deploy and maintain the systems' infrastructure, including Servers, storage solutions, operating systems, virtualisation platforms and cloud services. Manage network and systems capacity planning to accommodate growth and changing computing requirements. Collaborate with IT teams worldwide to develop integrated network and systems solutions aligned with business objectives and technology standards. Perform regular security assessments and audits to identify vulnerabilities and implement necessary patches, updates, and security protocols. Design, implement and maintain disaster recovery and business continuity plans. Provide technical support to end-users and other IT teams, addressing network and systems-related incidents and challenges. Document network and systems configurations, procedures, and troubleshooting guides to facilitate knowledge sharing and training. Stay informed about emerging technologies, industry trends, and best practices in networking and systems engineering. Automate network and systems tasks using Scripting languages and configuration management tools. Work with vendors and service providers for procurement, maintenance, and support of network and systems equipment and software. Install hardware for systems and users, as required. Packaging and deployment of applications and software updates. Identify, propose, contribute and manage IT projects for continuous improvement. Qualifications, Knowledge & Skills Bachelor's degree in Computer Science, Information Technology, or related field; or relevant work experience for a minimum of five years. Proven experience as a Network Engineer/Administrator, Systems Engineer/Administrator, or similar role, demonstrating proficiency in both networking and systems administration. Strong understanding of network protocols, routing, switching, and network security practices. Familiarity with various operating systems, including Windows and VMWare ESXi and experience in system administration. Proficiency in configuring and managing virtualisation platforms such as VMware. Scripting skills (eg, PowerShell) for network and systems automation and optimisation. Knowledge of hardware components, server architecture, and storage systems (SANs). Familiarity with security tools, encryption, certificates, PKI, authentication, and patch management for both networks and systems. Excellent communication skills to collaborate effectively with technical and non-technical teams. Strong problem-solving abilities for diagnosing and resolving complex network and systems issues. Ability to manage multiple tasks, projects, and priorities while adhering to deadlines. Main benefits: Salary Life Assurance x 4 times annual salary Critical Illness x 2 times annual salary Westfield Health Cover - CashPlan and Hospital Plan Personal Private Pension (currently Scottish Widows). Salary Exchange. 5% company contribution 34 day holiday (includes public holidays) Contribution to fitness club or classes Please send a copy of your CV for more information and to discuss your suitability. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Looking to move away from BAU? If you're an experienced 2nd Line Engineer looking to take the leap to third line whilst delivering on projects, this role could be for you! You will need to be customer centric in your approach with a willingness to progress. The Expectations: Acting as a point of escalation for the helpdesk. Provide onsite support to customers when required. Deliver on projects across (Infrastructure & Cloud). Possess a broad skill set. Effective communicator ensuring any issues are resolved in a timely manner. Keep up to date with the latest technologies and certifications. Desirable Technical Experience: (Not All Essential) Active Directory, Group Policies, Azure AD DNS, DHCP, TCP/IP, WAN/LAN Windows Server Exchange - Office 365 InTune/EndPoint VMware/Hyper-V Networking Fundamentals Backup Software Monitoring Tools
17/05/2024
Full time
Looking to move away from BAU? If you're an experienced 2nd Line Engineer looking to take the leap to third line whilst delivering on projects, this role could be for you! You will need to be customer centric in your approach with a willingness to progress. The Expectations: Acting as a point of escalation for the helpdesk. Provide onsite support to customers when required. Deliver on projects across (Infrastructure & Cloud). Possess a broad skill set. Effective communicator ensuring any issues are resolved in a timely manner. Keep up to date with the latest technologies and certifications. Desirable Technical Experience: (Not All Essential) Active Directory, Group Policies, Azure AD DNS, DHCP, TCP/IP, WAN/LAN Windows Server Exchange - Office 365 InTune/EndPoint VMware/Hyper-V Networking Fundamentals Backup Software Monitoring Tools
Role Title: Digital Lab Systems Engineer (Test Engineer) Duration: 12 months Location: Harwell, UK (Hybrid) Rate: £300 per day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role summary The Digital Lab System Engineer will support the delivery of software solutions to enable the operation of laboratory equipment in Quality Control for the QC Labs in Harwell UK. This role will be actively involved in the complete life cycle for laboratory digital solutions. Mainly initial qualification and deployment, but also post-production administration, maintenance activities and system retirement. Here's What You'll Do: Coordinate activities related to the delivery of bench-top laboratory systems for QC Labs in Harwell. Work independently to develop and author System requirements, System Configuration Specification, System Administration SOP, execute test scripts following cGxP. Author, review and approve life cycle documents like Impact assessment, Regulatory applicability and criticality assessments, ERES assessments, etc. Provide administrative support to operate systems and instruments including role management, access management and configuration maintenance. Represent Digital Quality in system validation activities in conjunction with IT Infra, Validation and QA related to implementation of new lab systems and instrument systems and their on-going support. Provide second-tier support to troubleshoot operation and interface of enterprise laboratory systems such as Chromeleon, LIMS, Logilab SDMS, MODA, etc. Provide root cause analysis and triage support to resolve technical issues and deviation investigations related to the operations of lab systems. Participate in the periodic reviews of the systems used in the QC Laboratories, support periodic maintenance activities on the digital systems and assist as digital administrator for the systems. Onsite support will be required. Additional duties may be assigned from time to time. Key Skills/requirements Experience with lab systems, lab instruments or lab automation, implementing and maintaining laboratory systems. Experience authoring and reviewing computer system validation life cycle documents. Experience with CFR21 Part11 and Annex 11 regulations. Good understanding of digital network principles (segmentation, VLANs, Firewall rules). Solid experience with Microsoft Windows environments (client and server). Demonstrated ability to work independently and collaboratively in cross-functional teams. Strong proficiency in English. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
17/05/2024
Project-based
Role Title: Digital Lab Systems Engineer (Test Engineer) Duration: 12 months Location: Harwell, UK (Hybrid) Rate: £300 per day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role summary The Digital Lab System Engineer will support the delivery of software solutions to enable the operation of laboratory equipment in Quality Control for the QC Labs in Harwell UK. This role will be actively involved in the complete life cycle for laboratory digital solutions. Mainly initial qualification and deployment, but also post-production administration, maintenance activities and system retirement. Here's What You'll Do: Coordinate activities related to the delivery of bench-top laboratory systems for QC Labs in Harwell. Work independently to develop and author System requirements, System Configuration Specification, System Administration SOP, execute test scripts following cGxP. Author, review and approve life cycle documents like Impact assessment, Regulatory applicability and criticality assessments, ERES assessments, etc. Provide administrative support to operate systems and instruments including role management, access management and configuration maintenance. Represent Digital Quality in system validation activities in conjunction with IT Infra, Validation and QA related to implementation of new lab systems and instrument systems and their on-going support. Provide second-tier support to troubleshoot operation and interface of enterprise laboratory systems such as Chromeleon, LIMS, Logilab SDMS, MODA, etc. Provide root cause analysis and triage support to resolve technical issues and deviation investigations related to the operations of lab systems. Participate in the periodic reviews of the systems used in the QC Laboratories, support periodic maintenance activities on the digital systems and assist as digital administrator for the systems. Onsite support will be required. Additional duties may be assigned from time to time. Key Skills/requirements Experience with lab systems, lab instruments or lab automation, implementing and maintaining laboratory systems. Experience authoring and reviewing computer system validation life cycle documents. Experience with CFR21 Part11 and Annex 11 regulations. Good understanding of digital network principles (segmentation, VLANs, Firewall rules). Solid experience with Microsoft Windows environments (client and server). Demonstrated ability to work independently and collaboratively in cross-functional teams. Strong proficiency in English. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Operations Engineer - 3rd Line App Support Akkodis are currently working with a market leading software and solutions provider to recruit an experienced Operations Engineer with extensive application support experience both BAU and project focused. As an Operations Engineer, you will participate in the Support, Deployment and Maintenance of a number of key software products. The Role As an Operations Engineer you will have an excellent understanding of computer systems and a demonstrated willingness to learn and apply new technology. You must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally, you must possess strong analytical skills with demonstrated problem solving ability. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The Requirements Third line application support experience Experience of Microsoft SQL database management systems Experience of web server technologies such as IIS Experience with Windows Server Operating Systems Experience deploying solutions to managed services Experience working successfully under high-pressure Desirable Experience with Azure Experience of patch management deployments/Windows software Update Services Experience with Microsoft clustering, SQL & System Centre Management Experience with SAN/Clustering & High Availability Systems Network and Communication troubleshooting Network Access/Distribution & Core switching design & implementation Firewall and VPN technologies Exposure to domain management and solution design If you are looking for an exciting new challenge to join a leading Operations team and gain continued development and training, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
17/05/2024
Full time
Operations Engineer - 3rd Line App Support Akkodis are currently working with a market leading software and solutions provider to recruit an experienced Operations Engineer with extensive application support experience both BAU and project focused. As an Operations Engineer, you will participate in the Support, Deployment and Maintenance of a number of key software products. The Role As an Operations Engineer you will have an excellent understanding of computer systems and a demonstrated willingness to learn and apply new technology. You must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally, you must possess strong analytical skills with demonstrated problem solving ability. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The Requirements Third line application support experience Experience of Microsoft SQL database management systems Experience of web server technologies such as IIS Experience with Windows Server Operating Systems Experience deploying solutions to managed services Experience working successfully under high-pressure Desirable Experience with Azure Experience of patch management deployments/Windows software Update Services Experience with Microsoft clustering, SQL & System Centre Management Experience with SAN/Clustering & High Availability Systems Network and Communication troubleshooting Network Access/Distribution & Core switching design & implementation Firewall and VPN technologies Exposure to domain management and solution design If you are looking for an exciting new challenge to join a leading Operations team and gain continued development and training, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Support Analyst/Network Administrator - 1st, 2nd, 3rd Line Support, Win10, MS Office, Windows Server 2016/2019, AD/GP0, MS Office 365, AV/VC/MS Teams, LAN/Wireless/VPN, SCCM, ITILv4 - Incident, Problem, Change Mgmt. Law Firm/Legal Services. Permanent, Brussels, Belgium (Relocation Candidates Welcome; EU Passport/Residency Required). €5000 - €6000 Per Month (th, 14th months) (€70,000 - €83,0000 per annum) +Bonus +Benefits. Global Law firm seeks an IT Support Analyst/Network Administrator to own the office IT environment for around 60 VIP users and provide Desktop Support, VIP Support and Satellite Office network administration for a small to medium sized team of Lawyers working in central Brussels. We require an IT Support Analyst/Network Administrator who can work full time, onsite due to the desktop/network infrastructure and VIP support nature of this role. You will provide very high quality user and technical support over the phone, at the desktop and remotely providing a VIP service approach and working to defined ITIL Standards as expected by your wider team which will provide Application and Server support from the London HQ. Whilst you will work independently you will received support and assistance from the wider team of IT engineers based in London and as such gain a great deal of ownership, technological exposure and project delivery within the office based environment across all related services - Desktop, Network and Server/Cloud environments. Working within this professional services environment the IT Support Analyst/Network Administrator will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016/Azure Active Directory/Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required and some aspects of 3rd line support will therefore be delivered when address Windows Server, AzureAD and Network environment - VPN, WAN/WAN, Firewall and security considerations. You will also support various inhouse legal systems including practice management and document management systems at the first line and escalate to relevant inhouse applications support teams and vendors as required. Finally, you will deploy patches and manage desktop and onsite file Servers using SCCM and related tools. We are searching for an IT Support Analyst/Desktop Support Engineer/VIP Support Analyst Engineer/Network Administrator who has gained experience working in a similar all round support capacity within small to medium sized professional services environments - Law Firms, Solicitors, Investment Banks, Accountancy Companies, big 5 consultancies (Accenture, PwC, KPMG, Ernst & Young, Deloitte, McKinsey & Company). You will be working/have worked in an ITILv3/v4 focussed environment working to incident, problem and change management processes. You will have provided VIP support to executives and have a solid technical capability inc O365, Windows Server 2016/20198 AD/GPo/AzureAD as well experience of Win10, LAN/VPN and Firewall config, DNS routing etc Strong verbal and written English language skills are pre-requisite; ability to speal French (and Dutch/Flemish) would be beneficial but non-essential due to the international make up of this business environment; the main business language utilised is English This is an excellent opportunity which offers substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack. We welcome applications from those in country or those who are able to relocate to Brussels; you will need to already hold EU residency/EU Passport to apply for this position.
17/05/2024
Full time
IT Support Analyst/Network Administrator - 1st, 2nd, 3rd Line Support, Win10, MS Office, Windows Server 2016/2019, AD/GP0, MS Office 365, AV/VC/MS Teams, LAN/Wireless/VPN, SCCM, ITILv4 - Incident, Problem, Change Mgmt. Law Firm/Legal Services. Permanent, Brussels, Belgium (Relocation Candidates Welcome; EU Passport/Residency Required). €5000 - €6000 Per Month (th, 14th months) (€70,000 - €83,0000 per annum) +Bonus +Benefits. Global Law firm seeks an IT Support Analyst/Network Administrator to own the office IT environment for around 60 VIP users and provide Desktop Support, VIP Support and Satellite Office network administration for a small to medium sized team of Lawyers working in central Brussels. We require an IT Support Analyst/Network Administrator who can work full time, onsite due to the desktop/network infrastructure and VIP support nature of this role. You will provide very high quality user and technical support over the phone, at the desktop and remotely providing a VIP service approach and working to defined ITIL Standards as expected by your wider team which will provide Application and Server support from the London HQ. Whilst you will work independently you will received support and assistance from the wider team of IT engineers based in London and as such gain a great deal of ownership, technological exposure and project delivery within the office based environment across all related services - Desktop, Network and Server/Cloud environments. Working within this professional services environment the IT Support Analyst/Network Administrator will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016/Azure Active Directory/Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required and some aspects of 3rd line support will therefore be delivered when address Windows Server, AzureAD and Network environment - VPN, WAN/WAN, Firewall and security considerations. You will also support various inhouse legal systems including practice management and document management systems at the first line and escalate to relevant inhouse applications support teams and vendors as required. Finally, you will deploy patches and manage desktop and onsite file Servers using SCCM and related tools. We are searching for an IT Support Analyst/Desktop Support Engineer/VIP Support Analyst Engineer/Network Administrator who has gained experience working in a similar all round support capacity within small to medium sized professional services environments - Law Firms, Solicitors, Investment Banks, Accountancy Companies, big 5 consultancies (Accenture, PwC, KPMG, Ernst & Young, Deloitte, McKinsey & Company). You will be working/have worked in an ITILv3/v4 focussed environment working to incident, problem and change management processes. You will have provided VIP support to executives and have a solid technical capability inc O365, Windows Server 2016/20198 AD/GPo/AzureAD as well experience of Win10, LAN/VPN and Firewall config, DNS routing etc Strong verbal and written English language skills are pre-requisite; ability to speal French (and Dutch/Flemish) would be beneficial but non-essential due to the international make up of this business environment; the main business language utilised is English This is an excellent opportunity which offers substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack. We welcome applications from those in country or those who are able to relocate to Brussels; you will need to already hold EU residency/EU Passport to apply for this position.
3rd Line Support Engineer - County Durham - £30-38K The Role: 3rd Line Support Engineer for MSP Join a continually to expanding UK based MSP with the ambition to be the very best in the UK. We are currently seeking a skilled 3rd Line Support Engineer with a solid experience in all aspects of tech support. The Support Engineer will be responsible for investigating a wide range of issues in the Education and SMB sectors. This is a hands-on tech role with opportunity to explore new technologies in both test and live environments. Main Duties and Responsibilities: Provide 3rd line support to end-users. Escalate & work with third party suppliers and vendors to successfully resolve issues Undertake audits and provide recommendations on customers' IT environment Resolve technical issues & assist other members of the support team Creation of technical design documentation and proposals Knowledge, Skills and Experience Required: Proven experience as a 3rd Line Support Engineer or similar role, (ideally MSP or educational sector). Excellent design documentation skills Client focussed Confidence/willingness to make decisions; exhibit sound and accurate judgement. Quality management - ability to look for ways to improve and promote quality Strong troubleshooting ability Windows 10, 11 & Mac OS Networking: LAN, WAN, VPN, VLANs, Switches, Managed WIFI, Firewalls and Routers Microsoft 365 and Azure with Mobile Device Management including Intune and JAMF VoIP Phone Systems Solid experience and understanding of installation, configuration and maintenance of Windows Server 2016 upwards, with Active Directory Services and Group Policies Server 2016 onwards, Active Directory, SCCM, PowerShell, Backups, Hyper-V, VMWare and Failover Clustering Desirable Skills/Knowledge Knowledge of Aruba Central Knowledge of Sophos Firewalls Knowledge of the Autotask and Datto stack What we will do for you: Opportunity to develop and improve your skills within a growing company Provide you with ongoing training and support in multiple technical specialisms The chance to travel to various events and countries to aid professional development Competitive salary with the chance to earn even more as we grow. 3rd Line Support Engineer - County Durham - £30-38K
17/05/2024
Full time
3rd Line Support Engineer - County Durham - £30-38K The Role: 3rd Line Support Engineer for MSP Join a continually to expanding UK based MSP with the ambition to be the very best in the UK. We are currently seeking a skilled 3rd Line Support Engineer with a solid experience in all aspects of tech support. The Support Engineer will be responsible for investigating a wide range of issues in the Education and SMB sectors. This is a hands-on tech role with opportunity to explore new technologies in both test and live environments. Main Duties and Responsibilities: Provide 3rd line support to end-users. Escalate & work with third party suppliers and vendors to successfully resolve issues Undertake audits and provide recommendations on customers' IT environment Resolve technical issues & assist other members of the support team Creation of technical design documentation and proposals Knowledge, Skills and Experience Required: Proven experience as a 3rd Line Support Engineer or similar role, (ideally MSP or educational sector). Excellent design documentation skills Client focussed Confidence/willingness to make decisions; exhibit sound and accurate judgement. Quality management - ability to look for ways to improve and promote quality Strong troubleshooting ability Windows 10, 11 & Mac OS Networking: LAN, WAN, VPN, VLANs, Switches, Managed WIFI, Firewalls and Routers Microsoft 365 and Azure with Mobile Device Management including Intune and JAMF VoIP Phone Systems Solid experience and understanding of installation, configuration and maintenance of Windows Server 2016 upwards, with Active Directory Services and Group Policies Server 2016 onwards, Active Directory, SCCM, PowerShell, Backups, Hyper-V, VMWare and Failover Clustering Desirable Skills/Knowledge Knowledge of Aruba Central Knowledge of Sophos Firewalls Knowledge of the Autotask and Datto stack What we will do for you: Opportunity to develop and improve your skills within a growing company Provide you with ongoing training and support in multiple technical specialisms The chance to travel to various events and countries to aid professional development Competitive salary with the chance to earn even more as we grow. 3rd Line Support Engineer - County Durham - £30-38K
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job title: Desktop Engineer (with network experience) Contract length: 3-months Day rate: £240 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Supporting one of our clients based from in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents along with some physical network duties. The site benefits from: * Easy access to travel links * Free on-site parking * Employee rates at the on-site restaurant Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed. Due to the nature of our client's work the successful candidate will need to be hold SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop/Laptop/VDI - build, configuration and deployment to end users * Assist with software installation/deployment * Assist with Smarthphone deployments Secondary role requirements: * Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smarthpone support * Network patching and troubleshooting Essential Skills and Qualifications: * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support * Knowledge of Microsoft Office 2010 onwards * Working knowledge of Active Directory - Users and Computers * Have an understanding of DNS, DHCP * Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS/Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently Desirable skills/qualifications: * ITIL Version 3/4 Foundation * CompTia A+ Certification * Microsoft Windows 7/10 training and certification If you have the skill required, please apply now In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
16/05/2024
Project-based
Job title: Desktop Engineer (with network experience) Contract length: 3-months Day rate: £240 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Supporting one of our clients based from in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents along with some physical network duties. The site benefits from: * Easy access to travel links * Free on-site parking * Employee rates at the on-site restaurant Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed. Due to the nature of our client's work the successful candidate will need to be hold SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop/Laptop/VDI - build, configuration and deployment to end users * Assist with software installation/deployment * Assist with Smarthphone deployments Secondary role requirements: * Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smarthpone support * Network patching and troubleshooting Essential Skills and Qualifications: * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support * Knowledge of Microsoft Office 2010 onwards * Working knowledge of Active Directory - Users and Computers * Have an understanding of DNS, DHCP * Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS/Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently Desirable skills/qualifications: * ITIL Version 3/4 Foundation * CompTia A+ Certification * Microsoft Windows 7/10 training and certification If you have the skill required, please apply now In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job Title: Infrastructure Support Engineer III Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability * Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles * Able to identify, define and resolve complex issues with Microsoft Windows and Office applications * Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance * Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines * Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: * Active Directory * SCCM management & operation (or similar network management system) * Microsoft WSUS (Windows Server Update Services) * Ivanti Security Controls * Ivanti Device and Application Control * Avecto Defendpoint DESIRABLE SKILLS/QUALIFICATIONS: * Citrix based VDI Infrastructure * Administering Licence Servers * Administering Managed Print Servers * ITIL Foundation * MCP/MCSE If you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
16/05/2024
Project-based
Job Title: Infrastructure Support Engineer III Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability * Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles * Able to identify, define and resolve complex issues with Microsoft Windows and Office applications * Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance * Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines * Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: * Active Directory * SCCM management & operation (or similar network management system) * Microsoft WSUS (Windows Server Update Services) * Ivanti Security Controls * Ivanti Device and Application Control * Avecto Defendpoint DESIRABLE SKILLS/QUALIFICATIONS: * Citrix based VDI Infrastructure * Administering Licence Servers * Administering Managed Print Servers * ITIL Foundation * MCP/MCSE If you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Linux Systems Engineer Derby Permanent (Full-Time) to £50k (DOE) + Benefits Linux Systems Engineer needed to join an established IT & Telecoms solutions business in Derby. Start ideally in June/July 2024. Key skills, experience + tasks will include: A hands-on Technical Engineer with experience of Linux server deployments Design, scoping, implementation + maintenance of network infrastructure. IP network infrastructure expertise, IP network design, IP routing protocols, Firewalls, filtering, address lists, VPN protocols (SSTP, IPSec) + virtual hosting. Supporting, maintaining, developing + trouble-shooting customer network infrastructure, Servers + customer VPN connections. Technical integration discussions with customers, engaging with key stakeholders + supporting the drive to ISO 27001 certification. Benefits include: 25 days holiday (+ BHs) + Hybrid Working + Pension + Free Parking + More!
16/05/2024
Full time
Linux Systems Engineer Derby Permanent (Full-Time) to £50k (DOE) + Benefits Linux Systems Engineer needed to join an established IT & Telecoms solutions business in Derby. Start ideally in June/July 2024. Key skills, experience + tasks will include: A hands-on Technical Engineer with experience of Linux server deployments Design, scoping, implementation + maintenance of network infrastructure. IP network infrastructure expertise, IP network design, IP routing protocols, Firewalls, filtering, address lists, VPN protocols (SSTP, IPSec) + virtual hosting. Supporting, maintaining, developing + trouble-shooting customer network infrastructure, Servers + customer VPN connections. Technical integration discussions with customers, engaging with key stakeholders + supporting the drive to ISO 27001 certification. Benefits include: 25 days holiday (+ BHs) + Hybrid Working + Pension + Free Parking + More!
Senior Cloud Network Engineer Permanent, 3 days in office in London Overview: The Company is a leading financial services firm. The technology is being transformed to a Cloud-First, Cloud-Native architectural model, utilizing DevSecOps processes and adoption of systems-thinking concepts to enhance productivity. The Cloud Network Engineer are responsible for delivering modern end user solutions that are fully automated through code, ensuring scalability and optimize availability and reliability 24/7. Responsibilities: Engineer and secure core Azure platform services across global footprint. Go deep on Cloud Network Engineer, adopting Zero Trust Architecture principles. Engineer and maintain Cloud Secure Web Gateways, Next-Gen CASB solutions Advance branch/SD-WAN solution to optimise network performance and connectivity. Colloborate with other areas of engineering and Service operations to ensure the successful integration of SSE/SASE Automate every operational aspect of infrastructure and systems life cycle Respond to incidents. Run Infrastructure with Python/PowerShell, Ansible, Terraform, Azure DevOps, CI/CD, Kubernetes. Design, build and maintain core infrastructure. Debub production issues Requirements: Strong experience in Windows Servers, Virtulisation, Containerisation tech on Azure Proficiency in Object Oriented programming and developing automated solutions through code. Experience in configuration management systems like Ansible Passion for network security and desire to protect organisations from cyber threats. Keen on Open Source development. Collaborative and able to communicate effectively and asynchronously.
16/05/2024
Full time
Senior Cloud Network Engineer Permanent, 3 days in office in London Overview: The Company is a leading financial services firm. The technology is being transformed to a Cloud-First, Cloud-Native architectural model, utilizing DevSecOps processes and adoption of systems-thinking concepts to enhance productivity. The Cloud Network Engineer are responsible for delivering modern end user solutions that are fully automated through code, ensuring scalability and optimize availability and reliability 24/7. Responsibilities: Engineer and secure core Azure platform services across global footprint. Go deep on Cloud Network Engineer, adopting Zero Trust Architecture principles. Engineer and maintain Cloud Secure Web Gateways, Next-Gen CASB solutions Advance branch/SD-WAN solution to optimise network performance and connectivity. Colloborate with other areas of engineering and Service operations to ensure the successful integration of SSE/SASE Automate every operational aspect of infrastructure and systems life cycle Respond to incidents. Run Infrastructure with Python/PowerShell, Ansible, Terraform, Azure DevOps, CI/CD, Kubernetes. Design, build and maintain core infrastructure. Debub production issues Requirements: Strong experience in Windows Servers, Virtulisation, Containerisation tech on Azure Proficiency in Object Oriented programming and developing automated solutions through code. Experience in configuration management systems like Ansible Passion for network security and desire to protect organisations from cyber threats. Keen on Open Source development. Collaborative and able to communicate effectively and asynchronously.