Request Technology - Craig Johnson
San Francisco, California
*We are unable to sponsor for this 6+ Month Contract role* Prestigious Fortune 500 Company is currently seeking a Security Red Team Operator. Candidate will take a structured approach to Red Team operations (ie, testing in lab environments, creating and operating according to runbooks and SOPs, writing detailed after-action reports, participating in daily operation syncs). This is currently a two-person team. As such, the candidate will need to be a highly motivated, self-sufficient, and capable of collaborating on a small team where consensus is a must for operations to be successful. This role will also be involved in our Tabletop Exercise planning and execution, and therefore, will need excellent written and oral communication skills when dealing with all levels of the organization, from executives to individual contributors. The Red team is responsible for testing the overall strength of our organizations defenses (the technology, the processes, and the people) by simulating the objectives and actions of an attacker. Responsibilities: Perform internal and external penetration testing of network infrastructure and applications Perform Red team assessments including physical, social engineering, and network exploitation Perform well controlled vulnerability exploitation/penetration testing on applications, network protocols, and databases Perform network reconnaissance, OSINT, social engineering, and physical security reviews Participate in regular exercises and perform adversary simulations to test defense controls Assist with scoping prospective engagements, leading engagements from kickoff through remediation Work closely with Blue team to test efficacy of existing alerts and help create new detection. Create findings reports and communicate to stakeholders Contribute to enhancing the teams toolkit Write custom scripts to automate tasks related to finding new vulnerabilities Maintain runbooks to continually improve penetration testing methodologies and threat modelling. Qualifications : 5+ years of experience in Penetration testing, Red Team and Purple Team Bachelor of Science in Engineering, Computer Science, Information Technology, or equivalent work experience Advanced knowledge in common penetration testing tools (Metasploit, Burp Suite, Cobalt Strike, Empire, KALI Linux etc.) Must have a demonstrable understanding of voice and data networks, major operating systems, Active Directory, cloud technologies Must demonstrate knowledge of MITREs ATT&CK framework, execute and chain TTPs Must be able to critically examine an organization and system through the perspective of a threat actor and articulate risk in clear, precise terms. Ability to optimally code in a Scripting language (Python, Bash, PowerShell, Perl, etc.) OSCP
08/05/2024
Project-based
*We are unable to sponsor for this 6+ Month Contract role* Prestigious Fortune 500 Company is currently seeking a Security Red Team Operator. Candidate will take a structured approach to Red Team operations (ie, testing in lab environments, creating and operating according to runbooks and SOPs, writing detailed after-action reports, participating in daily operation syncs). This is currently a two-person team. As such, the candidate will need to be a highly motivated, self-sufficient, and capable of collaborating on a small team where consensus is a must for operations to be successful. This role will also be involved in our Tabletop Exercise planning and execution, and therefore, will need excellent written and oral communication skills when dealing with all levels of the organization, from executives to individual contributors. The Red team is responsible for testing the overall strength of our organizations defenses (the technology, the processes, and the people) by simulating the objectives and actions of an attacker. Responsibilities: Perform internal and external penetration testing of network infrastructure and applications Perform Red team assessments including physical, social engineering, and network exploitation Perform well controlled vulnerability exploitation/penetration testing on applications, network protocols, and databases Perform network reconnaissance, OSINT, social engineering, and physical security reviews Participate in regular exercises and perform adversary simulations to test defense controls Assist with scoping prospective engagements, leading engagements from kickoff through remediation Work closely with Blue team to test efficacy of existing alerts and help create new detection. Create findings reports and communicate to stakeholders Contribute to enhancing the teams toolkit Write custom scripts to automate tasks related to finding new vulnerabilities Maintain runbooks to continually improve penetration testing methodologies and threat modelling. Qualifications : 5+ years of experience in Penetration testing, Red Team and Purple Team Bachelor of Science in Engineering, Computer Science, Information Technology, or equivalent work experience Advanced knowledge in common penetration testing tools (Metasploit, Burp Suite, Cobalt Strike, Empire, KALI Linux etc.) Must have a demonstrable understanding of voice and data networks, major operating systems, Active Directory, cloud technologies Must demonstrate knowledge of MITREs ATT&CK framework, execute and chain TTPs Must be able to critically examine an organization and system through the perspective of a threat actor and articulate risk in clear, precise terms. Ability to optimally code in a Scripting language (Python, Bash, PowerShell, Perl, etc.) OSCP
Wintel Engineer Location : Corsham Type : Hybrid Clearance: SC or ability to attain SC Clearance Salary: £40,000 - £55,000 This is an opportunity to join a specialist System Engineering & Architecture SME, providing Software, Infrastructure and Design solutions to secure government and defence customers. They are people centric, partnership driven and pride themselves on providing quality, long-lasting solutions to their customers. The role: Support as part of a technical team installing, configuring and updating Windows Servers and software components of a solution and development environment. The role will entail working with a diverse range of technical teams, troubleshooting and diagnosing technical issues. Team responsibilities include: Installation, configuration, maintenance, administration, and support of Windows Servers and related infrastructure, including in a virtualised environment. Installation and configuration of Microsoft enterprise products including but not limited to, Active Directory, Group Policy, SQL, Exchange, Skype, WSUS, PKI and MS Office elements. Production and review of low levels of design artefacts. Supporting wider system testing activities. Working with Service Management to resolve issues. Technical Skills Experience in the installation, configuration, maintenance, administration, and support of Windows server operating systems, especially Windows Server 2012R2 and 2019, including in a virtualised environment. Experience in the: Design, configuration, and administration of complex Active Directory. Design, configuration, and administration of complex Email organisations including but not limited to MS Exchange technologies. Experience in: MS Windows client configuration and support including Windows 10/11 Delivering against high pressure timelines and in complex organisations. Writing and analysing technical requirements. Conducting product selections against complex requirements, specifically measuring performance, cost, and time. Working with PowerShell. Microsoft MCSE Qualification or similar A firm grasp of service management tooling and ITIL. Strong communication skills, both written and verbal. Strong critical thinking and analytical skills to solve problems and propose new ideas. Competency in MS Office Suite. If you're interested in the above and would like to learn more, apply or email (see below)
08/05/2024
Full time
Wintel Engineer Location : Corsham Type : Hybrid Clearance: SC or ability to attain SC Clearance Salary: £40,000 - £55,000 This is an opportunity to join a specialist System Engineering & Architecture SME, providing Software, Infrastructure and Design solutions to secure government and defence customers. They are people centric, partnership driven and pride themselves on providing quality, long-lasting solutions to their customers. The role: Support as part of a technical team installing, configuring and updating Windows Servers and software components of a solution and development environment. The role will entail working with a diverse range of technical teams, troubleshooting and diagnosing technical issues. Team responsibilities include: Installation, configuration, maintenance, administration, and support of Windows Servers and related infrastructure, including in a virtualised environment. Installation and configuration of Microsoft enterprise products including but not limited to, Active Directory, Group Policy, SQL, Exchange, Skype, WSUS, PKI and MS Office elements. Production and review of low levels of design artefacts. Supporting wider system testing activities. Working with Service Management to resolve issues. Technical Skills Experience in the installation, configuration, maintenance, administration, and support of Windows server operating systems, especially Windows Server 2012R2 and 2019, including in a virtualised environment. Experience in the: Design, configuration, and administration of complex Active Directory. Design, configuration, and administration of complex Email organisations including but not limited to MS Exchange technologies. Experience in: MS Windows client configuration and support including Windows 10/11 Delivering against high pressure timelines and in complex organisations. Writing and analysing technical requirements. Conducting product selections against complex requirements, specifically measuring performance, cost, and time. Working with PowerShell. Microsoft MCSE Qualification or similar A firm grasp of service management tooling and ITIL. Strong communication skills, both written and verbal. Strong critical thinking and analytical skills to solve problems and propose new ideas. Competency in MS Office Suite. If you're interested in the above and would like to learn more, apply or email (see below)
Wintel Engineer Location : Corsham Type : Hybrid Clearance: SC or ability to attain SC Clearance Salary: £40,000 - £55,000 This is an opportunity to join a specialist System Engineering & Architecture SME, providing Software, Infrastructure and Design solutions to secure government and defence customers. They are people centric, partnership driven and pride themselves on providing quality, long-lasting solutions to their customers. The role: Support as part of a technical team installing, configuring and updating Windows Servers and software components of a solution and development environment. The role will entail working with a diverse range of technical teams, troubleshooting and diagnosing technical issues. Team responsibilities include: Installation, configuration, maintenance, administration, and support of Windows Servers and related infrastructure, including in a virtualised environment. Installation and configuration of Microsoft enterprise products including but not limited to, Active Directory, Group Policy, SQL, Exchange, Skype, WSUS, PKI and MS Office elements. Production and review of low levels of design artefacts. Supporting wider system testing activities. Working with Service Management to resolve issues. Technical Skills Experience in the installation, configuration, maintenance, administration, and support of Windows server operating systems, especially Windows Server 2012R2 and 2019, including in a virtualised environment. Experience in the: Design, configuration, and administration of complex Active Directory, preferably in a secure environment Design, configuration, and administration of complex Email organisations including but not limited to MS Exchange technologies, preferably in a secure environment. Experience in: MS Windows client configuration and support including Windows 10/11 Delivering against high pressure timelines and in complex organisations. Writing and analysing technical requirements. Conducting product selections against complex requirements, specifically measuring performance, cost, and time. Working with PowerShell. Microsoft MCSE Qualification or similar A firm grasp of service management tooling and ITIL. Strong communication skills, both written and verbal. Strong critical thinking and analytical skills to solve problems and propose new ideas. Competency in MS Office Suite. If you're interested in the above and would like to learn more, apply or email (see below)
08/05/2024
Full time
Wintel Engineer Location : Corsham Type : Hybrid Clearance: SC or ability to attain SC Clearance Salary: £40,000 - £55,000 This is an opportunity to join a specialist System Engineering & Architecture SME, providing Software, Infrastructure and Design solutions to secure government and defence customers. They are people centric, partnership driven and pride themselves on providing quality, long-lasting solutions to their customers. The role: Support as part of a technical team installing, configuring and updating Windows Servers and software components of a solution and development environment. The role will entail working with a diverse range of technical teams, troubleshooting and diagnosing technical issues. Team responsibilities include: Installation, configuration, maintenance, administration, and support of Windows Servers and related infrastructure, including in a virtualised environment. Installation and configuration of Microsoft enterprise products including but not limited to, Active Directory, Group Policy, SQL, Exchange, Skype, WSUS, PKI and MS Office elements. Production and review of low levels of design artefacts. Supporting wider system testing activities. Working with Service Management to resolve issues. Technical Skills Experience in the installation, configuration, maintenance, administration, and support of Windows server operating systems, especially Windows Server 2012R2 and 2019, including in a virtualised environment. Experience in the: Design, configuration, and administration of complex Active Directory, preferably in a secure environment Design, configuration, and administration of complex Email organisations including but not limited to MS Exchange technologies, preferably in a secure environment. Experience in: MS Windows client configuration and support including Windows 10/11 Delivering against high pressure timelines and in complex organisations. Writing and analysing technical requirements. Conducting product selections against complex requirements, specifically measuring performance, cost, and time. Working with PowerShell. Microsoft MCSE Qualification or similar A firm grasp of service management tooling and ITIL. Strong communication skills, both written and verbal. Strong critical thinking and analytical skills to solve problems and propose new ideas. Competency in MS Office Suite. If you're interested in the above and would like to learn more, apply or email (see below)
A vacancy for a Microsoft 365 Engineer has arisen in a Global Media client of ours. Your responsibilities will include: Maintain the M365 Roadmaps and related Architecture artifacts Contribute to Group Enterprise Architecture Work with Microsoft and other 3rd parties to keep informed of future product development Own architectural and strategic alignment of all global M365 changes Provide major incident support to the M365 Technical Services team As well as holding a Microsoft 365 certification and experience of working as an M365 Administrator you should have knowledge across areas including: Proven ability across the entire Microsoft 365 workload stack, E3 capabilities, specifically the features and benefits of M365 and how to manage support and technical change within this environment Strong demonstrable M365 tenant and domain administration expertise across all workloads, including interconnecting components (Azure AD, DNS etc) Good understanding of on-premises windows infrastructure (Active Directory, SCCM) Demonstrable experience with PowerShell and task automation Excellent understanding of M365 licencing, groups, and user configuration Good understanding of on-premises platforms (Windows Server, AD, SCCM) Understanding of Flow, Power Platform and Azure Functions For a full job description and detailed chat please apply. *Please note, Sponsorship cannot be offered for this position*
08/05/2024
Full time
A vacancy for a Microsoft 365 Engineer has arisen in a Global Media client of ours. Your responsibilities will include: Maintain the M365 Roadmaps and related Architecture artifacts Contribute to Group Enterprise Architecture Work with Microsoft and other 3rd parties to keep informed of future product development Own architectural and strategic alignment of all global M365 changes Provide major incident support to the M365 Technical Services team As well as holding a Microsoft 365 certification and experience of working as an M365 Administrator you should have knowledge across areas including: Proven ability across the entire Microsoft 365 workload stack, E3 capabilities, specifically the features and benefits of M365 and how to manage support and technical change within this environment Strong demonstrable M365 tenant and domain administration expertise across all workloads, including interconnecting components (Azure AD, DNS etc) Good understanding of on-premises windows infrastructure (Active Directory, SCCM) Demonstrable experience with PowerShell and task automation Excellent understanding of M365 licencing, groups, and user configuration Good understanding of on-premises platforms (Windows Server, AD, SCCM) Understanding of Flow, Power Platform and Azure Functions For a full job description and detailed chat please apply. *Please note, Sponsorship cannot be offered for this position*
Senior Windows Engineer - Staffordshire/Hybrid - £45,000 to £55,000 We are currently working with one of the UK's leading technology and digital transformation companies, who have been operating for over 50 years. We are recruiting for a talented and driven Senior Windows Engineer to join their growing team. The Senior Windows Engineer will benefit from working in a hybrid environment of 2 days in the office and the remaining 3 from home. Responsibilities of the Senior Windows Engineer: You will be contributing to the design, implementation and maintenance of Windows-based systems, Ensuring systems are secure, reliable and performant, Developing and maintaining technical documentation for Windows systems, Collaborating with other teams to resolve technical issues, Helping develop junior members of the team. Requirements of the Senior Windows Engineer: Eligible for security clearance (Minimum of 5+ years in the UK) 3+ years' experience in Window Systems Administration, Proven experience in System Design, Windows server installation and Troubleshooting, Experience with VMware and ability to manage and maintain Active Directory, Ability to lead and work in a team. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Dan Freeman , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
08/05/2024
Full time
Senior Windows Engineer - Staffordshire/Hybrid - £45,000 to £55,000 We are currently working with one of the UK's leading technology and digital transformation companies, who have been operating for over 50 years. We are recruiting for a talented and driven Senior Windows Engineer to join their growing team. The Senior Windows Engineer will benefit from working in a hybrid environment of 2 days in the office and the remaining 3 from home. Responsibilities of the Senior Windows Engineer: You will be contributing to the design, implementation and maintenance of Windows-based systems, Ensuring systems are secure, reliable and performant, Developing and maintaining technical documentation for Windows systems, Collaborating with other teams to resolve technical issues, Helping develop junior members of the team. Requirements of the Senior Windows Engineer: Eligible for security clearance (Minimum of 5+ years in the UK) 3+ years' experience in Window Systems Administration, Proven experience in System Design, Windows server installation and Troubleshooting, Experience with VMware and ability to manage and maintain Active Directory, Ability to lead and work in a team. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Dan Freeman , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
Lead IT Engineer Leeds-with travel around Yorkshire £31,000 to £33,500 Your new company Hays Technology are recruiting a Lead IT Engineer to join a large, growing public sector organisation based in the Yorkshire area. You will be part of the IT Service Support team and will be reporting into the IT Service Support Manager. You will be required to visit various sites across Yorkshire offering a wide-ranging technical support service. Your new role In your new role, you will be responsible for maintaining the availability and functionality of the end-user environment, whilst taking ownership of complex technical tasks, supporting infrastructure improvement projects, and optimising the investment in IT systems. You will be delivering outstanding customer service and support, as well as taking a proactive approach to work, demonstrating meticulous attention to detail. You will also be providing support for Microsoft O365, deploying and installing software, managing Active Directory and troubleshooting printers, whilst supporting Windows 10/11 deployment, resolving related issues and troubleshooting PC hardware problems. You will also be conducting basic network and connectivity troubleshooting. What you'll need to succeed Experience in tier 2 technical support, along with extensive knowledge of computer systems, hardware, and software Significant experience of desktop operating systems, software packaging, mobile device management and deployment tools Experience working Microsoft O365 such as Azure and SharePoint Having a basic understanding of network troubleshooting Excellent interpersonal skills and the ability to communicate complex technical issues to non-technical individuals Driving License & access to a vehicle is essential What you'll get in return This exciting position is paying between £31,000 to £33,500 negotiable on experience and offers an excellent work-life balance including: hybrid working, generous annual leave (27 days rising to 32 after 1 years' service, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
08/05/2024
Full time
Lead IT Engineer Leeds-with travel around Yorkshire £31,000 to £33,500 Your new company Hays Technology are recruiting a Lead IT Engineer to join a large, growing public sector organisation based in the Yorkshire area. You will be part of the IT Service Support team and will be reporting into the IT Service Support Manager. You will be required to visit various sites across Yorkshire offering a wide-ranging technical support service. Your new role In your new role, you will be responsible for maintaining the availability and functionality of the end-user environment, whilst taking ownership of complex technical tasks, supporting infrastructure improvement projects, and optimising the investment in IT systems. You will be delivering outstanding customer service and support, as well as taking a proactive approach to work, demonstrating meticulous attention to detail. You will also be providing support for Microsoft O365, deploying and installing software, managing Active Directory and troubleshooting printers, whilst supporting Windows 10/11 deployment, resolving related issues and troubleshooting PC hardware problems. You will also be conducting basic network and connectivity troubleshooting. What you'll need to succeed Experience in tier 2 technical support, along with extensive knowledge of computer systems, hardware, and software Significant experience of desktop operating systems, software packaging, mobile device management and deployment tools Experience working Microsoft O365 such as Azure and SharePoint Having a basic understanding of network troubleshooting Excellent interpersonal skills and the ability to communicate complex technical issues to non-technical individuals Driving License & access to a vehicle is essential What you'll get in return This exciting position is paying between £31,000 to £33,500 negotiable on experience and offers an excellent work-life balance including: hybrid working, generous annual leave (27 days rising to 32 after 1 years' service, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
We have an exciting opportunity for a Service Desk Engineer to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 - 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer service skills * Experience of supporting the following: * Microsoft server operating systems * Microsoft Exchange * Microsoft Active Directory * VMware and/or Microsoft Hyper-V (VMware preferred) * Microsoft Office 365 * Veeam Backup & Replication * Microsoft Windows Desktop Operating Systems * Experience of working in a busy MSP environment * Experience of configuring and supporting network devices such as Firewalls and Switches * Good understanding of principles of ITIL Framework Technologies & Experience * Veeam Cloud Connect * Microsoft Remote Desktop Services * Citrix XenApp/XenDesktop * Veritas (Symantec) Backup Exec * Symantec Endpoint Protection * Fortinet Firewalls * HPE/Dell SANs * HPE Server Hardware & Switches * Office 365 Migrations * N-Able RMM * PowerShell Scripting * Citrix CCA * Microsoft MCP * Knowledge of iOS and Android devices "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
08/05/2024
Full time
We have an exciting opportunity for a Service Desk Engineer to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 - 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer service skills * Experience of supporting the following: * Microsoft server operating systems * Microsoft Exchange * Microsoft Active Directory * VMware and/or Microsoft Hyper-V (VMware preferred) * Microsoft Office 365 * Veeam Backup & Replication * Microsoft Windows Desktop Operating Systems * Experience of working in a busy MSP environment * Experience of configuring and supporting network devices such as Firewalls and Switches * Good understanding of principles of ITIL Framework Technologies & Experience * Veeam Cloud Connect * Microsoft Remote Desktop Services * Citrix XenApp/XenDesktop * Veritas (Symantec) Backup Exec * Symantec Endpoint Protection * Fortinet Firewalls * HPE/Dell SANs * HPE Server Hardware & Switches * Office 365 Migrations * N-Able RMM * PowerShell Scripting * Citrix CCA * Microsoft MCP * Knowledge of iOS and Android devices "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior Windows Systems Engineer. Candidate will administer and enhance the Windows server infrastructure both on-premises and in the cloud. Candidate will have prior experience designing, supporting and administering Windows server environment. Candidate should have through hands-on experience working in cloud environments preferably AWS. The candidate will need to have excellent people skills, strong analytical and technical skills for troubleshooting complex issues. Responsibilities: Provide advanced Windows system administration, operational support, and problem resolution for a mixed Windows Server 2016 and 2019 environments Provide break/fix support for Windows Server OS and third-party application issues Troubleshoot hardware and software problems, take appropriate corrective action and/or interact with team members or vendors to work through issue resolution Automate processes to reduce hands on support Support cloud environments for Windows AMIs Participate in patching and vulnerability remediation, as needed Adhere to Change Management process Comply with all audit, compliance, and regulatory requirements Perform other duties as assigned Support On call and weekend work Qualifications: Ability to work effectively with clients, technical staff, consultants and vendors. Ability to work well under pressure and within deadlines Ability to communicate well and perform as part of a team located in multiple cities In-depth knowledge of Windows Server 2016 and 2019 administration and support Experience with Powershell commands and scripts System administration experience and knowledge of VMware and administration of virtual Servers General working knowledge of NAS, SAN, and networking Active Directory administration experience Hands-on experience with cloud based architecture especially AWS Experience with terraform, or other infrastructure as code applications Experience with build automation a plus Software deployment experience through SCCM or similar tools is a plus Vulnerability remediation experience is a plus
07/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior Windows Systems Engineer. Candidate will administer and enhance the Windows server infrastructure both on-premises and in the cloud. Candidate will have prior experience designing, supporting and administering Windows server environment. Candidate should have through hands-on experience working in cloud environments preferably AWS. The candidate will need to have excellent people skills, strong analytical and technical skills for troubleshooting complex issues. Responsibilities: Provide advanced Windows system administration, operational support, and problem resolution for a mixed Windows Server 2016 and 2019 environments Provide break/fix support for Windows Server OS and third-party application issues Troubleshoot hardware and software problems, take appropriate corrective action and/or interact with team members or vendors to work through issue resolution Automate processes to reduce hands on support Support cloud environments for Windows AMIs Participate in patching and vulnerability remediation, as needed Adhere to Change Management process Comply with all audit, compliance, and regulatory requirements Perform other duties as assigned Support On call and weekend work Qualifications: Ability to work effectively with clients, technical staff, consultants and vendors. Ability to work well under pressure and within deadlines Ability to communicate well and perform as part of a team located in multiple cities In-depth knowledge of Windows Server 2016 and 2019 administration and support Experience with Powershell commands and scripts System administration experience and knowledge of VMware and administration of virtual Servers General working knowledge of NAS, SAN, and networking Active Directory administration experience Hands-on experience with cloud based architecture especially AWS Experience with terraform, or other infrastructure as code applications Experience with build automation a plus Software deployment experience through SCCM or similar tools is a plus Vulnerability remediation experience is a plus
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior Windows Systems Engineer. Candidate will administer and enhance the Windows server infrastructure both on-premises and in the cloud. Candidate will have prior experience designing, supporting and administering Windows server environment. Candidate should have through hands-on experience working in cloud environments preferably AWS. The candidate will need to have excellent people skills, strong analytical and technical skills for troubleshooting complex issues. Responsibilities: Provide advanced Windows system administration, operational support, and problem resolution for a mixed Windows Server 2016 and 2019 environments Provide break/fix support for Windows Server OS and third-party application issues Troubleshoot hardware and software problems, take appropriate corrective action and/or interact with team members or vendors to work through issue resolution Automate processes to reduce hands on support Support cloud environments for Windows AMIs Participate in patching and vulnerability remediation, as needed Adhere to Change Management process Comply with all audit, compliance, and regulatory requirements Perform other duties as assigned Support On call and weekend work Qualifications: Ability to work effectively with clients, technical staff, consultants and vendors. Ability to work well under pressure and within deadlines Ability to communicate well and perform as part of a team located in multiple cities In-depth knowledge of Windows Server 2016 and 2019 administration and support Experience with Powershell commands and scripts System administration experience and knowledge of VMware and administration of virtual Servers General working knowledge of NAS, SAN, and networking Active Directory administration experience Hands-on experience with cloud based architecture especially AWS Experience with terraform, or other infrastructure as code applications Experience with build automation a plus Software deployment experience through SCCM or similar tools is a plus Vulnerability remediation experience is a plus
07/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior Windows Systems Engineer. Candidate will administer and enhance the Windows server infrastructure both on-premises and in the cloud. Candidate will have prior experience designing, supporting and administering Windows server environment. Candidate should have through hands-on experience working in cloud environments preferably AWS. The candidate will need to have excellent people skills, strong analytical and technical skills for troubleshooting complex issues. Responsibilities: Provide advanced Windows system administration, operational support, and problem resolution for a mixed Windows Server 2016 and 2019 environments Provide break/fix support for Windows Server OS and third-party application issues Troubleshoot hardware and software problems, take appropriate corrective action and/or interact with team members or vendors to work through issue resolution Automate processes to reduce hands on support Support cloud environments for Windows AMIs Participate in patching and vulnerability remediation, as needed Adhere to Change Management process Comply with all audit, compliance, and regulatory requirements Perform other duties as assigned Support On call and weekend work Qualifications: Ability to work effectively with clients, technical staff, consultants and vendors. Ability to work well under pressure and within deadlines Ability to communicate well and perform as part of a team located in multiple cities In-depth knowledge of Windows Server 2016 and 2019 administration and support Experience with Powershell commands and scripts System administration experience and knowledge of VMware and administration of virtual Servers General working knowledge of NAS, SAN, and networking Active Directory administration experience Hands-on experience with cloud based architecture especially AWS Experience with terraform, or other infrastructure as code applications Experience with build automation a plus Software deployment experience through SCCM or similar tools is a plus Vulnerability remediation experience is a plus
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Windows Administrator/Engineer. This engineer will focus on windows administration and level 3 operational support in cloud and on prem environments. This engineer will need experience with Windows 2016/2019, PowerShell Scripting, AWS, NAS, SAN, etc. Responsibilities: Provide advanced Windows system administration, operational support, and problem resolution for a mixed Windows Server 2016 and 2019 environments Provide break/fix support for Windows Server OS and third-party application issues Troubleshoot hardware and software problems, take appropriate corrective action and/or interact with team members or vendors to work through issue resolution Automate processes to reduce hands on support Support cloud environments for Windows AMIs Participate in patching and vulnerability remediation, as needed Comply with all audit, compliance, and regulatory requirements Support On call and weekend work Qualifications: Seven or more years of Windows Server installation, operations, administration, and maintenance of physical and virtualized Servers in an enterprise environment In-depth knowledge of Windows Server 2016 and 2019 administration and support Experience with Powershell commands and scripts System administration experience and knowledge of VMware and administration of virtual Servers General working knowledge of NAS, SAN, and networking Active Directory administration experience Hands-on experience with cloud based architecture especially AWS Experience with terraform, or other infrastructure as code applications Experience with build automation a plus Software deployment experience through SCCM or similar tools is a plus
07/05/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Windows Administrator/Engineer. This engineer will focus on windows administration and level 3 operational support in cloud and on prem environments. This engineer will need experience with Windows 2016/2019, PowerShell Scripting, AWS, NAS, SAN, etc. Responsibilities: Provide advanced Windows system administration, operational support, and problem resolution for a mixed Windows Server 2016 and 2019 environments Provide break/fix support for Windows Server OS and third-party application issues Troubleshoot hardware and software problems, take appropriate corrective action and/or interact with team members or vendors to work through issue resolution Automate processes to reduce hands on support Support cloud environments for Windows AMIs Participate in patching and vulnerability remediation, as needed Comply with all audit, compliance, and regulatory requirements Support On call and weekend work Qualifications: Seven or more years of Windows Server installation, operations, administration, and maintenance of physical and virtualized Servers in an enterprise environment In-depth knowledge of Windows Server 2016 and 2019 administration and support Experience with Powershell commands and scripts System administration experience and knowledge of VMware and administration of virtual Servers General working knowledge of NAS, SAN, and networking Active Directory administration experience Hands-on experience with cloud based architecture especially AWS Experience with terraform, or other infrastructure as code applications Experience with build automation a plus Software deployment experience through SCCM or similar tools is a plus
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Windows Administrator/Engineer. This engineer will focus on windows administration and level 3 operational support in cloud and on prem environments. This engineer will need experience with Windows 2016/2019, PowerShell Scripting, AWS, NAS, SAN, etc. Responsibilities: Provide advanced Windows system administration, operational support, and problem resolution for a mixed Windows Server 2016 and 2019 environments Provide break/fix support for Windows Server OS and third-party application issues Troubleshoot hardware and software problems, take appropriate corrective action and/or interact with team members or vendors to work through issue resolution Automate processes to reduce hands on support Support cloud environments for Windows AMIs Participate in patching and vulnerability remediation, as needed Comply with all audit, compliance, and regulatory requirements Support On call and weekend work Qualifications: Seven or more years of Windows Server installation, operations, administration, and maintenance of physical and virtualized Servers in an enterprise environment In-depth knowledge of Windows Server 2016 and 2019 administration and support Experience with Powershell commands and scripts System administration experience and knowledge of VMware and administration of virtual Servers General working knowledge of NAS, SAN, and networking Active Directory administration experience Hands-on experience with cloud based architecture especially AWS Experience with terraform, or other infrastructure as code applications Experience with build automation a plus Software deployment experience through SCCM or similar tools is a plus
07/05/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Windows Administrator/Engineer. This engineer will focus on windows administration and level 3 operational support in cloud and on prem environments. This engineer will need experience with Windows 2016/2019, PowerShell Scripting, AWS, NAS, SAN, etc. Responsibilities: Provide advanced Windows system administration, operational support, and problem resolution for a mixed Windows Server 2016 and 2019 environments Provide break/fix support for Windows Server OS and third-party application issues Troubleshoot hardware and software problems, take appropriate corrective action and/or interact with team members or vendors to work through issue resolution Automate processes to reduce hands on support Support cloud environments for Windows AMIs Participate in patching and vulnerability remediation, as needed Comply with all audit, compliance, and regulatory requirements Support On call and weekend work Qualifications: Seven or more years of Windows Server installation, operations, administration, and maintenance of physical and virtualized Servers in an enterprise environment In-depth knowledge of Windows Server 2016 and 2019 administration and support Experience with Powershell commands and scripts System administration experience and knowledge of VMware and administration of virtual Servers General working knowledge of NAS, SAN, and networking Active Directory administration experience Hands-on experience with cloud based architecture especially AWS Experience with terraform, or other infrastructure as code applications Experience with build automation a plus Software deployment experience through SCCM or similar tools is a plus
IT Support Engineer County Durham, UK £30,000 - £35,000 Join a global leader in the petrochemicals industry, operating at the forefront of innovation and sustainability! Position Overview: We are seeking a highly skilled IT Support Engineer to join their global support team at their complex facility near Darlington, UK. As an integral part of their team, you will be responsible for addressing a diverse range of technical issues spanning multiple technologies, with a primary focus on the Microsoft Suite and various hardware platforms. Responsibilities: - Provide on-site technical support for the facility, ensuring smooth operations across all IT systems. - Troubleshoot and resolve technical issues promptly and efficiently to minimize downtime. - Contribute to key IT projects, offering expertise and insight to drive successful outcomes. - Develop comprehensive documentation to streamline processes and ensure scalability of services. - Collaborate with cross-functional teams to implement innovative solutions and optimize IT infrastructure. Qualifications: - Proven experience in IT support roles, preferably within a complex industrial environment. - Proficiency in Microsoft technologies (eg, Windows OS, Office 365, Active Directory). - Strong knowledge of hardware platforms, including desktops, laptops, and peripherals. - Excellent problem-solving skills with the ability to prioritize and manage multiple tasks effectively. - Exceptional communication skills and a customer-focused approach. Benefits: - Competitive salary and comprehensive benefits package. - Opportunities for professional development and career advancement. - Collaborative and inclusive work environment with a global reach. - Chance to make a meaningful impact within a leading organization at the forefront of innovation. IT Support Engineer County Durham, UK £30,000 - £35,000 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
07/05/2024
Full time
IT Support Engineer County Durham, UK £30,000 - £35,000 Join a global leader in the petrochemicals industry, operating at the forefront of innovation and sustainability! Position Overview: We are seeking a highly skilled IT Support Engineer to join their global support team at their complex facility near Darlington, UK. As an integral part of their team, you will be responsible for addressing a diverse range of technical issues spanning multiple technologies, with a primary focus on the Microsoft Suite and various hardware platforms. Responsibilities: - Provide on-site technical support for the facility, ensuring smooth operations across all IT systems. - Troubleshoot and resolve technical issues promptly and efficiently to minimize downtime. - Contribute to key IT projects, offering expertise and insight to drive successful outcomes. - Develop comprehensive documentation to streamline processes and ensure scalability of services. - Collaborate with cross-functional teams to implement innovative solutions and optimize IT infrastructure. Qualifications: - Proven experience in IT support roles, preferably within a complex industrial environment. - Proficiency in Microsoft technologies (eg, Windows OS, Office 365, Active Directory). - Strong knowledge of hardware platforms, including desktops, laptops, and peripherals. - Excellent problem-solving skills with the ability to prioritize and manage multiple tasks effectively. - Exceptional communication skills and a customer-focused approach. Benefits: - Competitive salary and comprehensive benefits package. - Opportunities for professional development and career advancement. - Collaborative and inclusive work environment with a global reach. - Chance to make a meaningful impact within a leading organization at the forefront of innovation. IT Support Engineer County Durham, UK £30,000 - £35,000 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Sanderson Recruitment Plc
Newcastle Upon Tyne, Tyne And Wear
Job Title: Server & Storage Engineer Location: Newcastle/Hybrid Duration: Permanent Salary: Up to £45,000 Benefits: Car Lease Scheme/Enhanced maternity/Flexible Working/Pension Scheme, up to 16%/Corporate Travel Schemes/Private Healthcare/Discounts/Paid Sick Leave/Access to Gyms/Sports & Social Club/Cycle to Work Scheme Sanderson Recruitment is proud to partner with one of the North East's prominent employers in the recruitment of a skilled Server & Storage Engineer. Company Overview: Our client is among the largest police forces in England, providing diverse departments and specialties, offering endless career prospects. They prioritise employee development through mentorship, coaching, online courses, and leadership programs. As one of the top 50 inclusive employers in the UK and a disability-confident employer, they ensure a culture of respect where everyone feels valued. Their commitment extends to managing health and wellbeing, offering year-round events, a 24/7 welfare support hotline, and embracing neurodiversity. Responsibilities: Deploy, update, configure, and document new Server, Storage, and Backup systems according to standards. Offer 2nd/3rd Line support for Server, Storage, and Backup services, collaborating with internal and external teams, vendors, and suppliers to ensure system reliability and availability. Contribute to assessing opportunities for enhanced efficiency and optimisation in Server, Storage, and Backup infrastructure to lower service costs. Recognise potential issues and trends in Server, Storage, and Backup environments, implementing proactive strategies to minimise service disruptions. Conduct Root Cause analysis of service disruptions to prevent recurrence. Requirements: Minimum 3 year's experience supporting Enterprise-level Servers in an Active Directory Domain. Experience building and deploying Windows Server 2012/2016 in a Datacentre environment. Demonstrated ability to troubleshoot day-to-day issues in an Enterprise Client Server Infrastructure. Strong experience in planning and upgrading Servers and hardware in a Datacentre environment. Proficiency in Active Directory, including GPO configuration and troubleshooting. Strong understanding of TCP/IP, DNS, DHCP, and Networking concepts. Ideally experienced with Enterprise backup and/or Storage products. Proficiency in Scripting tools (PowerShell, VBScript) preferred. Practical knowledge of administering, configuring, and troubleshooting RHEL/SUSE is a plus. Familiarity with ITSM products (preferably SCCM/SCOM) is desirable. Basic understanding of VMWare (ESX, VCenter, VDI) preferred; training provided if needed. Please Note: For this position you will be required to complete a Management Vetting (MV) and Security Clearance (SC) form, therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed.
07/05/2024
Full time
Job Title: Server & Storage Engineer Location: Newcastle/Hybrid Duration: Permanent Salary: Up to £45,000 Benefits: Car Lease Scheme/Enhanced maternity/Flexible Working/Pension Scheme, up to 16%/Corporate Travel Schemes/Private Healthcare/Discounts/Paid Sick Leave/Access to Gyms/Sports & Social Club/Cycle to Work Scheme Sanderson Recruitment is proud to partner with one of the North East's prominent employers in the recruitment of a skilled Server & Storage Engineer. Company Overview: Our client is among the largest police forces in England, providing diverse departments and specialties, offering endless career prospects. They prioritise employee development through mentorship, coaching, online courses, and leadership programs. As one of the top 50 inclusive employers in the UK and a disability-confident employer, they ensure a culture of respect where everyone feels valued. Their commitment extends to managing health and wellbeing, offering year-round events, a 24/7 welfare support hotline, and embracing neurodiversity. Responsibilities: Deploy, update, configure, and document new Server, Storage, and Backup systems according to standards. Offer 2nd/3rd Line support for Server, Storage, and Backup services, collaborating with internal and external teams, vendors, and suppliers to ensure system reliability and availability. Contribute to assessing opportunities for enhanced efficiency and optimisation in Server, Storage, and Backup infrastructure to lower service costs. Recognise potential issues and trends in Server, Storage, and Backup environments, implementing proactive strategies to minimise service disruptions. Conduct Root Cause analysis of service disruptions to prevent recurrence. Requirements: Minimum 3 year's experience supporting Enterprise-level Servers in an Active Directory Domain. Experience building and deploying Windows Server 2012/2016 in a Datacentre environment. Demonstrated ability to troubleshoot day-to-day issues in an Enterprise Client Server Infrastructure. Strong experience in planning and upgrading Servers and hardware in a Datacentre environment. Proficiency in Active Directory, including GPO configuration and troubleshooting. Strong understanding of TCP/IP, DNS, DHCP, and Networking concepts. Ideally experienced with Enterprise backup and/or Storage products. Proficiency in Scripting tools (PowerShell, VBScript) preferred. Practical knowledge of administering, configuring, and troubleshooting RHEL/SUSE is a plus. Familiarity with ITSM products (preferably SCCM/SCOM) is desirable. Basic understanding of VMWare (ESX, VCenter, VDI) preferred; training provided if needed. Please Note: For this position you will be required to complete a Management Vetting (MV) and Security Clearance (SC) form, therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed.
Job Description: Data Engineer Job Description for Data Journey USBIE: o Experience developing and deploying application code using SQL, Python, Spark. o 3-5 years' experience developing and deploying data pipeline in cloud. o 3-5 years' experience in AWS using glue, athena, lambda, secrets manager, redshift, redshift spectrum, postgreSQL, cloudformaton, step functions, s3, ec2, boto3. o Securing data using IAM and Active Directory. o Experience developing Linux, UNIX Shell Scripts. o Developer experience in big data or warehouse (Hadoop, DB2 LUW) environment. o Experience with monitoring and logging techniques to be used in conjunction with Cloudwatch and Splunk. o Working knowledge of version control tools and branching techniques using Artifactory, Jenkins, and Bitbucket. o 3-5 years' experience with Power BI. Additional information on background: o Agile experience expected. o Leadership skill/Soft skills: Collaborative, team player. Self-starter. Curious about technology. o Total level of experience: Seeking developers with python, Spark, pyspark, and SQL developer experience in AWS. o AWS Cloud Practitioner certification, or other AWS certification is a plus. o Industries: Financial services tech experience is plus. - Duration: 4-10 months - Target Start Date: ASAP - Years of Experience: 3 to 5 Years
07/05/2024
Project-based
Job Description: Data Engineer Job Description for Data Journey USBIE: o Experience developing and deploying application code using SQL, Python, Spark. o 3-5 years' experience developing and deploying data pipeline in cloud. o 3-5 years' experience in AWS using glue, athena, lambda, secrets manager, redshift, redshift spectrum, postgreSQL, cloudformaton, step functions, s3, ec2, boto3. o Securing data using IAM and Active Directory. o Experience developing Linux, UNIX Shell Scripts. o Developer experience in big data or warehouse (Hadoop, DB2 LUW) environment. o Experience with monitoring and logging techniques to be used in conjunction with Cloudwatch and Splunk. o Working knowledge of version control tools and branching techniques using Artifactory, Jenkins, and Bitbucket. o 3-5 years' experience with Power BI. Additional information on background: o Agile experience expected. o Leadership skill/Soft skills: Collaborative, team player. Self-starter. Curious about technology. o Total level of experience: Seeking developers with python, Spark, pyspark, and SQL developer experience in AWS. o AWS Cloud Practitioner certification, or other AWS certification is a plus. o Industries: Financial services tech experience is plus. - Duration: 4-10 months - Target Start Date: ASAP - Years of Experience: 3 to 5 Years
2nd line Support Engineer Microsoft Stack/Azure Circa £30k Bristol/Portishead - Hybrid We are representing a managed service provider specialising in Microsoft technologies. They are looking for a 2nd line Support Engineer to support their customers. As 2nd line support you will be handling escalations from the 1st Line Team and actively monitoring infrastructure through a variety of products. This team operate on a hybrid basis working both at home and in the office. You shall gain exposure to a range of technologies and have the opportunity to further develop your skill set with fellow enthusiastic IT professionals. What we are looking for: 2nd line support experience Microsoft Stack - Azure/SharePoint Active Directory A positive mindset and a willingness to learn. Network Support What we are offering: Quick Progression Weekly training sessions This is a great opportunity for someone who has a passion for IT/Tech working for a company that has a track record of driving internal promotions. If this sounds of interest, please apply for more information!
07/05/2024
Full time
2nd line Support Engineer Microsoft Stack/Azure Circa £30k Bristol/Portishead - Hybrid We are representing a managed service provider specialising in Microsoft technologies. They are looking for a 2nd line Support Engineer to support their customers. As 2nd line support you will be handling escalations from the 1st Line Team and actively monitoring infrastructure through a variety of products. This team operate on a hybrid basis working both at home and in the office. You shall gain exposure to a range of technologies and have the opportunity to further develop your skill set with fellow enthusiastic IT professionals. What we are looking for: 2nd line support experience Microsoft Stack - Azure/SharePoint Active Directory A positive mindset and a willingness to learn. Network Support What we are offering: Quick Progression Weekly training sessions This is a great opportunity for someone who has a passion for IT/Tech working for a company that has a track record of driving internal promotions. If this sounds of interest, please apply for more information!
Job Title: Service Desk Escalation Engineer Location: Hybrid working (Client based in Barlborough, Chesterfield) Contract: Permanent Full Time The role of Escalation Engineer Our client, who provides award winning IT Support solutions to Businesses has an exciting opportunity for a "hands on" Escalation Engineer who will provide technical support to their customers within a service desk environment mainly managed by remote access. This opportunity is a full time, permanent role, initially based at our client's office in Barlborough, then split between customers, the office, and remote working. About You This role will suit an individual who is looking to progress their career in IT Support, within an established and supportive business. You must have excellent technical knowledge to effectively provide an escalation point when needed and to ensure that incidents and problems are resolved quickly and efficiently. It is vital to have the desire to provide exceptional experience at all times, and understand the commercial goals of the business as a whole. Key Responsibilities: As an Escalation Engineer, your job responsibilities include: Providing a point of escalation to support incidents relating to hardware, software, network connectivity, and application services to a wide variety of external customers Managing and tracking incident tickets using an in-house ticket management system and providing timely updates to customers Improving the service desk's first-time fix resolution times to enhance customer satisfaction Communicating with customers in a clear, effective, and timely manner Maintaining accurate documentation in a centralised management database Providing on-site support to resolve customer service outages as per the Service Level Agreements (SLAs) Supporting the delivery of projects, if applicable Continuously learning and enhancing technical knowledge and skills through formal training, informal training, practical experience, and mentoring other team members. Skills required: Minimum 2 years' experience in a 1st or 2nd Line support role within a service desk environment Good knowledge of Windows Server, Virtual environments (VMWare, Microsoft Azure), SQL Server, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus Ability to manage a diverse workload and work calmly under pressure with an organised and methodical approach to tasks Experience Microsoft 365 solutions, including Azure Virtual Desktop, SharePoint etc Knowledge of working with an MSP environment would be advantageous. Benefits Package: Salary DOE - circa £30-35k 33 days holiday (including bank holidays) Westfield Health after 6 months employment Hybrid working (Monday office attendance compulsory) We aim to respond to all applicants within 5 days - to avoid missing out please apply today.
07/05/2024
Full time
Job Title: Service Desk Escalation Engineer Location: Hybrid working (Client based in Barlborough, Chesterfield) Contract: Permanent Full Time The role of Escalation Engineer Our client, who provides award winning IT Support solutions to Businesses has an exciting opportunity for a "hands on" Escalation Engineer who will provide technical support to their customers within a service desk environment mainly managed by remote access. This opportunity is a full time, permanent role, initially based at our client's office in Barlborough, then split between customers, the office, and remote working. About You This role will suit an individual who is looking to progress their career in IT Support, within an established and supportive business. You must have excellent technical knowledge to effectively provide an escalation point when needed and to ensure that incidents and problems are resolved quickly and efficiently. It is vital to have the desire to provide exceptional experience at all times, and understand the commercial goals of the business as a whole. Key Responsibilities: As an Escalation Engineer, your job responsibilities include: Providing a point of escalation to support incidents relating to hardware, software, network connectivity, and application services to a wide variety of external customers Managing and tracking incident tickets using an in-house ticket management system and providing timely updates to customers Improving the service desk's first-time fix resolution times to enhance customer satisfaction Communicating with customers in a clear, effective, and timely manner Maintaining accurate documentation in a centralised management database Providing on-site support to resolve customer service outages as per the Service Level Agreements (SLAs) Supporting the delivery of projects, if applicable Continuously learning and enhancing technical knowledge and skills through formal training, informal training, practical experience, and mentoring other team members. Skills required: Minimum 2 years' experience in a 1st or 2nd Line support role within a service desk environment Good knowledge of Windows Server, Virtual environments (VMWare, Microsoft Azure), SQL Server, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus Ability to manage a diverse workload and work calmly under pressure with an organised and methodical approach to tasks Experience Microsoft 365 solutions, including Azure Virtual Desktop, SharePoint etc Knowledge of working with an MSP environment would be advantageous. Benefits Package: Salary DOE - circa £30-35k 33 days holiday (including bank holidays) Westfield Health after 6 months employment Hybrid working (Monday office attendance compulsory) We aim to respond to all applicants within 5 days - to avoid missing out please apply today.
Job title: Senior Desktop Engineer Salary: £30,000 - £33,000 Location: Ipswich This is a Full time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15. The successful candidate must be willing to undergo the client's security clearance process. Responsibilities: * Fully site-based * Able to deal directly with clients in a friendly and highly confident manner * Troubleshooting known and unknown hardware/software issues related to desktop, laptops, workstations, peripherals, and associated accessories * Experienced with VIP support and engagement * Troubleshooting known and unknown software issues related to Windows platforms * Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general "IT" tasks * Providing 'Hands and Eyes' support to other teams * Processing documentation and knowledge base article management * Using the onsite call management system to update calls and close calls to specific SLAs * Perform stock control & asset management - ensuring the desktops and laptops are correctly added to the database and the status updated when applicable Essential skills/qualifications: * Knowledge of current and past Microsoft windows operating systems * Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc) * Experience in Windows imaging techniques (Network & Local) * Microsoft Active Directory & Azure Active Directory knowledge * Remote desktop support tools * Desktop/printer configurations * Excellent interpersonal & communication skills * Must be able to work independently and part of a team. * Experience and technical knowledge of IT, PC's/peripherals, and their architecture * Break fix, IMACs, Incidents, Projects * Experience with Ticket Management * Comfortable with liaising and working alongside 3rd Parties * Display flexibility and the ability to manage your day effectively Desirable skills/qualifications: * ITIL Foundation * 3 - 4 years experience supporting Windows environment * Windows certification As an Employee you will benefit from: * Flexible benefits including, private medical and health insurance, basic cover paid by employer * Free eye test vouchers * Company pension scheme * Income protection after 6 months' service should you be off work due to serious illness * 23 days holiday rising by 1 day per year to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support if you have the skills required apply now In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
07/05/2024
Full time
Job title: Senior Desktop Engineer Salary: £30,000 - £33,000 Location: Ipswich This is a Full time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15. The successful candidate must be willing to undergo the client's security clearance process. Responsibilities: * Fully site-based * Able to deal directly with clients in a friendly and highly confident manner * Troubleshooting known and unknown hardware/software issues related to desktop, laptops, workstations, peripherals, and associated accessories * Experienced with VIP support and engagement * Troubleshooting known and unknown software issues related to Windows platforms * Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general "IT" tasks * Providing 'Hands and Eyes' support to other teams * Processing documentation and knowledge base article management * Using the onsite call management system to update calls and close calls to specific SLAs * Perform stock control & asset management - ensuring the desktops and laptops are correctly added to the database and the status updated when applicable Essential skills/qualifications: * Knowledge of current and past Microsoft windows operating systems * Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc) * Experience in Windows imaging techniques (Network & Local) * Microsoft Active Directory & Azure Active Directory knowledge * Remote desktop support tools * Desktop/printer configurations * Excellent interpersonal & communication skills * Must be able to work independently and part of a team. * Experience and technical knowledge of IT, PC's/peripherals, and their architecture * Break fix, IMACs, Incidents, Projects * Experience with Ticket Management * Comfortable with liaising and working alongside 3rd Parties * Display flexibility and the ability to manage your day effectively Desirable skills/qualifications: * ITIL Foundation * 3 - 4 years experience supporting Windows environment * Windows certification As an Employee you will benefit from: * Flexible benefits including, private medical and health insurance, basic cover paid by employer * Free eye test vouchers * Company pension scheme * Income protection after 6 months' service should you be off work due to serious illness * 23 days holiday rising by 1 day per year to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support if you have the skills required apply now In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Job title: Senior Desktop Engineer Salary: £30,000 - £33,000 + Fantastic Benefits Package Location: Ipswich This is a Full time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15. The successful candidate must be willing to undergo the client's security clearance process. Responsibilities: Fully site-based Able to deal directly with clients in a friendly and highly confident manner Troubleshooting known and unknown hardware/software issues related to desktop, laptops, workstations, peripherals, and associated accessories Experienced with VIP support and engagement Troubleshooting known and unknown software issues related to Windows platforms Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general IT tasks Providing Hands and Eyes' support to other teams Processing documentation and knowledge base article management Using the onsite call management system to update calls and close calls to specific SLAs Perform stock control & asset management - ensuring the desktops and laptops are correctly added to the database and the status updated when applicable Essential skills/qualifications: Knowledge of current and past Microsoft windows operating systems Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc) Experience in Windows imaging techniques (Network & Local) Microsoft Active Directory & Azure Active Directory knowledge Remote desktop support tools Desktop/printer configurations Excellent interpersonal & communication skills Must be able to work independently and part of a team. Experience and technical knowledge of IT, PC's/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Comfortable with liaising and working alongside 3rd Parties Display flexibility and the ability to manage your day effectively Desirable skills/qualifications: ITIL Foundation 3 - 4 years' experience supporting Windows environment Windows certification
07/05/2024
Full time
Job title: Senior Desktop Engineer Salary: £30,000 - £33,000 + Fantastic Benefits Package Location: Ipswich This is a Full time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15. The successful candidate must be willing to undergo the client's security clearance process. Responsibilities: Fully site-based Able to deal directly with clients in a friendly and highly confident manner Troubleshooting known and unknown hardware/software issues related to desktop, laptops, workstations, peripherals, and associated accessories Experienced with VIP support and engagement Troubleshooting known and unknown software issues related to Windows platforms Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general IT tasks Providing Hands and Eyes' support to other teams Processing documentation and knowledge base article management Using the onsite call management system to update calls and close calls to specific SLAs Perform stock control & asset management - ensuring the desktops and laptops are correctly added to the database and the status updated when applicable Essential skills/qualifications: Knowledge of current and past Microsoft windows operating systems Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc) Experience in Windows imaging techniques (Network & Local) Microsoft Active Directory & Azure Active Directory knowledge Remote desktop support tools Desktop/printer configurations Excellent interpersonal & communication skills Must be able to work independently and part of a team. Experience and technical knowledge of IT, PC's/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Comfortable with liaising and working alongside 3rd Parties Display flexibility and the ability to manage your day effectively Desirable skills/qualifications: ITIL Foundation 3 - 4 years' experience supporting Windows environment Windows certification
An NHS organisation in the North West are looking for an experienced Senior IT Systems Specialist/Architect to join the team on a permanent basis . Must be an experienced Server and Storage Engineer , MSCE certified with expertise across a range of IT server infrastructure areas including Active Directory , DNS & DHCP , Certificates , Security (AV and GPO), Backup & Restore applications and methodologies as well as have specialised knowledge in SAN technologies and virtualisation and advanced skills in Microsoft Office applications. Further duties can be seen below: Responsible for all the IT server & storage Infrastructure for the organisation. Responsible for the design, development, implementation and maintenance of all server & storage integrated solutions throughout the organisation. Proactively monitor and manage the organisations server and storage to highlight trends and resolve user/network/security issues Production of technical plans and papers as required. To provide expert advice and support to other team members, and other Informatics staff as well as customers and third-party organisations as required. Responsible for the installation and configuration of any and all systems within the specific area of responsibility, ensuring that all additions and changes are documented, and that support and monitoring systems are adjusted accordingly. Must carry out the installation and documentation process personally, with others or as a delegated task to another member of the team.
07/05/2024
Full time
An NHS organisation in the North West are looking for an experienced Senior IT Systems Specialist/Architect to join the team on a permanent basis . Must be an experienced Server and Storage Engineer , MSCE certified with expertise across a range of IT server infrastructure areas including Active Directory , DNS & DHCP , Certificates , Security (AV and GPO), Backup & Restore applications and methodologies as well as have specialised knowledge in SAN technologies and virtualisation and advanced skills in Microsoft Office applications. Further duties can be seen below: Responsible for all the IT server & storage Infrastructure for the organisation. Responsible for the design, development, implementation and maintenance of all server & storage integrated solutions throughout the organisation. Proactively monitor and manage the organisations server and storage to highlight trends and resolve user/network/security issues Production of technical plans and papers as required. To provide expert advice and support to other team members, and other Informatics staff as well as customers and third-party organisations as required. Responsible for the installation and configuration of any and all systems within the specific area of responsibility, ensuring that all additions and changes are documented, and that support and monitoring systems are adjusted accordingly. Must carry out the installation and documentation process personally, with others or as a delegated task to another member of the team.
An NHS organisation in the North West are looking for an experienced Senior IT Systems Specialist/Architect to join the team on a permanent basis . Must be an experienced Server and Storage Engineer , MSCE certified with expertise across a range of IT server infrastructure areas including Active Directory , DNS & DHCP , Certificates , Security (AV and GPO), Backup & Restore applications and methodologies as well as have specialised knowledge in SAN technologies and virtualisation and advanced skills in Microsoft Office applications. Must also be experienced in Leading a Team , as this post will be responsible for Managing staff. Further duties can be seen below: Responsible for all the IT server & storage Infrastructure for the organisation. Responsible for the design, development, implementation and maintenance of all server & storage integrated solutions throughout the organisation. Proactively monitor and manage the organisations server and storage to highlight trends and resolve user/network/security issues Production of technical plans and papers as required. To provide expert advice and support to other team members, and other Informatics staff as well as customers and third-party organisations as required. Responsible for the installation and configuration of any and all systems within the specific area of responsibility, ensuring that all additions and changes are documented, and that support and monitoring systems are adjusted accordingly. Must carry out the installation and documentation process personally, with others or as a delegated task to another member of the team. Previous experience as Team Lead/Manager is essential.
07/05/2024
Full time
An NHS organisation in the North West are looking for an experienced Senior IT Systems Specialist/Architect to join the team on a permanent basis . Must be an experienced Server and Storage Engineer , MSCE certified with expertise across a range of IT server infrastructure areas including Active Directory , DNS & DHCP , Certificates , Security (AV and GPO), Backup & Restore applications and methodologies as well as have specialised knowledge in SAN technologies and virtualisation and advanced skills in Microsoft Office applications. Must also be experienced in Leading a Team , as this post will be responsible for Managing staff. Further duties can be seen below: Responsible for all the IT server & storage Infrastructure for the organisation. Responsible for the design, development, implementation and maintenance of all server & storage integrated solutions throughout the organisation. Proactively monitor and manage the organisations server and storage to highlight trends and resolve user/network/security issues Production of technical plans and papers as required. To provide expert advice and support to other team members, and other Informatics staff as well as customers and third-party organisations as required. Responsible for the installation and configuration of any and all systems within the specific area of responsibility, ensuring that all additions and changes are documented, and that support and monitoring systems are adjusted accordingly. Must carry out the installation and documentation process personally, with others or as a delegated task to another member of the team. Previous experience as Team Lead/Manager is essential.