Salesforce Delivery Director: An award winning, Salesforce Summit partner are seeking a Delivery Director to oversee the successful delivery of multiple Salesforce projects. Established in early 2020, this consultancy have already grown to 200+ people and are renowned for their industry expertise and diverse hiring strategy. You will be responsible for leading a team of 8-10 project/programme managers, having oversight of the portfolio of projects, as well as mentoring the team. You will act as a trusted advisor to clients and ensure all projects are delivered in budget, to scope and on time at a high quality. As a new business, you will play a role in defining processes and delivery methodologies, as well as recognising opportunities to strengthen relationships and increase revenue streams. You can perform this role from anywhere in the UK - some of the team prefer to go to their London office weekly, whereas others visit less frequently (circa 1/month). It's completely up to you! The successful applicant will be expected to have: 5+ years experience delivering large scale, complex IT projects. Previously worked in a consulting environment - preferable for a global system integrator. Managed budgets in excess of £2m (portfolio of projects to exceed £4m+ annual revenue). Experience working on Salesforce or CRM projects (highly desirable). Delivered projects in the telecommunications, energy/utilities or financial services sectors (highly desirable). Role : Salesforce Delivery Director Location : Hybrid - London & remote. Salary : £110,000 - £130,000 + bonus For immediate consideration, please send your CV to the details provided and Zak Harvey will be in touch shortly. Lawrence Harvey are one of the leading technology recruitment specialists in the UK. As highly competent consultants, we are consistently building on the excellent reputation that we have already established in tech recruitment. We work in partnership with our clients and candidates building a relationship through understanding so we can ensure we are always delivering to their needs. Lawrence Harvey is acting as an Employment Business in regards to this position.
03/05/2024
Full time
Salesforce Delivery Director: An award winning, Salesforce Summit partner are seeking a Delivery Director to oversee the successful delivery of multiple Salesforce projects. Established in early 2020, this consultancy have already grown to 200+ people and are renowned for their industry expertise and diverse hiring strategy. You will be responsible for leading a team of 8-10 project/programme managers, having oversight of the portfolio of projects, as well as mentoring the team. You will act as a trusted advisor to clients and ensure all projects are delivered in budget, to scope and on time at a high quality. As a new business, you will play a role in defining processes and delivery methodologies, as well as recognising opportunities to strengthen relationships and increase revenue streams. You can perform this role from anywhere in the UK - some of the team prefer to go to their London office weekly, whereas others visit less frequently (circa 1/month). It's completely up to you! The successful applicant will be expected to have: 5+ years experience delivering large scale, complex IT projects. Previously worked in a consulting environment - preferable for a global system integrator. Managed budgets in excess of £2m (portfolio of projects to exceed £4m+ annual revenue). Experience working on Salesforce or CRM projects (highly desirable). Delivered projects in the telecommunications, energy/utilities or financial services sectors (highly desirable). Role : Salesforce Delivery Director Location : Hybrid - London & remote. Salary : £110,000 - £130,000 + bonus For immediate consideration, please send your CV to the details provided and Zak Harvey will be in touch shortly. Lawrence Harvey are one of the leading technology recruitment specialists in the UK. As highly competent consultants, we are consistently building on the excellent reputation that we have already established in tech recruitment. We work in partnership with our clients and candidates building a relationship through understanding so we can ensure we are always delivering to their needs. Lawrence Harvey is acting as an Employment Business in regards to this position.
My client is hiring for a Data Architect on a permanent basis. This role is working with Defence and does require SC/DC clearance, it is essential. This role is hybrid - 2 days in the office and 3 days working from home. They have 2 locations, one in Surrey or Southampton. Salary ranges from £85K - £100K. You will be driven by solving varied and interesting client problems. You will be responsible for the strategy, architecture and high-level design of data intensive solutions, and will also support Client Managers directly in a pre-sales capacity to develop relationships and solutions that can support future business growth. Skills: - Experience of building specifying Data Pipelines in a Cloud environment (Azure, AWS, GCP) - Knowledge of commercial and contractual frameworks - SC/DV clearance is essential for this role Responsibilities include: - Help Defence customers develop their strategy for data as a strategic asset and define the appropriate level of governance needed and the appropriate processes. - Communicate the data strategy to non-technical stakeholders and technical experts. - Define and the architecture for data software and analytics solutions, either as standalone engagements or within a larger multi-disciplinary programme environment. - Support the Sales and Campaign functions to develop and foster client relationships and elaborate high level technical requirements. - Represent technical solutions and capabilities toward client communities. - Provide technical guidance and coaching to junior members of the team. Please apply for immediate interview! The JM Longbridge Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim/contract/temporary positions. The JM Longbridge Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.
03/05/2024
Full time
My client is hiring for a Data Architect on a permanent basis. This role is working with Defence and does require SC/DC clearance, it is essential. This role is hybrid - 2 days in the office and 3 days working from home. They have 2 locations, one in Surrey or Southampton. Salary ranges from £85K - £100K. You will be driven by solving varied and interesting client problems. You will be responsible for the strategy, architecture and high-level design of data intensive solutions, and will also support Client Managers directly in a pre-sales capacity to develop relationships and solutions that can support future business growth. Skills: - Experience of building specifying Data Pipelines in a Cloud environment (Azure, AWS, GCP) - Knowledge of commercial and contractual frameworks - SC/DV clearance is essential for this role Responsibilities include: - Help Defence customers develop their strategy for data as a strategic asset and define the appropriate level of governance needed and the appropriate processes. - Communicate the data strategy to non-technical stakeholders and technical experts. - Define and the architecture for data software and analytics solutions, either as standalone engagements or within a larger multi-disciplinary programme environment. - Support the Sales and Campaign functions to develop and foster client relationships and elaborate high level technical requirements. - Represent technical solutions and capabilities toward client communities. - Provide technical guidance and coaching to junior members of the team. Please apply for immediate interview! The JM Longbridge Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim/contract/temporary positions. The JM Longbridge Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.
ARM (Advanced Resource Managers)
Bordon, Hampshire
A expanding airside client of ours who specialise is delivering turnkey projects to civil and defence airports and Civil Aviation Authorities worldwide. They are currently looking for a Project Manager to join the team and report directly into the Projects & Commercial Director. In the role you will be responsible for the non-technical aspects relating to the running of projects in order to effectively coordinate all contractual issues, Interoperation of engineering drawings to fault find & identify spare parts required. Your responsibilities will include: * Ensure that all contractual documentation is provided in accordance with the contract, in order to maintain quality of service at all times. * Ensure that all project management documentation is kept up to date and maintained in order to sustain quality of service at all times and frequent reporting to the Commercial and Projects Director. * Prepare, Deliver and Chair Project Meetings, working with the Project Engineer to produce Agendas, Presentations, Documents for discussion, Actions and Minutes as required. * Liaise with the Office Administrator in raising Purchase Orders for the necessary equipment. * Provision of all information to enable Sales Invoices to be raised. * Production of all schedules and documentation, including MIR Documents, Field Services Planning Documents and initiation of any amendments to the Scope of Supply in a timely manner. What they are looking for. * Project Management or Co-ordinating experience is essential. * Experience with Construction Design Management Regulations * Ability to exercise skill & judgement to immediate and medium-term contractual problems. * Preferred certification in project management methodologies (PRINCE2, APM, PMI, CSM, IAPM) demonstrating a strong foundation in project management principles and best practices. Other relevant information * It is the responsibility of the individual to ensure that all appropriate steps are taken to facilitate travel (With notice) anywhere in the world which means that passports and vaccinations etc. should always be up to date. * This position is offered subject to security clearance via Disclosure Scotland. * Applicants must have eligibility to live and work in the UK. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
03/05/2024
Full time
A expanding airside client of ours who specialise is delivering turnkey projects to civil and defence airports and Civil Aviation Authorities worldwide. They are currently looking for a Project Manager to join the team and report directly into the Projects & Commercial Director. In the role you will be responsible for the non-technical aspects relating to the running of projects in order to effectively coordinate all contractual issues, Interoperation of engineering drawings to fault find & identify spare parts required. Your responsibilities will include: * Ensure that all contractual documentation is provided in accordance with the contract, in order to maintain quality of service at all times. * Ensure that all project management documentation is kept up to date and maintained in order to sustain quality of service at all times and frequent reporting to the Commercial and Projects Director. * Prepare, Deliver and Chair Project Meetings, working with the Project Engineer to produce Agendas, Presentations, Documents for discussion, Actions and Minutes as required. * Liaise with the Office Administrator in raising Purchase Orders for the necessary equipment. * Provision of all information to enable Sales Invoices to be raised. * Production of all schedules and documentation, including MIR Documents, Field Services Planning Documents and initiation of any amendments to the Scope of Supply in a timely manner. What they are looking for. * Project Management or Co-ordinating experience is essential. * Experience with Construction Design Management Regulations * Ability to exercise skill & judgement to immediate and medium-term contractual problems. * Preferred certification in project management methodologies (PRINCE2, APM, PMI, CSM, IAPM) demonstrating a strong foundation in project management principles and best practices. Other relevant information * It is the responsibility of the individual to ensure that all appropriate steps are taken to facilitate travel (With notice) anywhere in the world which means that passports and vaccinations etc. should always be up to date. * This position is offered subject to security clearance via Disclosure Scotland. * Applicants must have eligibility to live and work in the UK. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Mondas Consulting We are currently looking for an individual to join and support our growing sales function. This role will offer you the chance to be involved with various sales opportunities at different stages of the sales pipeline and will allow you to exercise both written and verbal communication skills. This role will be reporting into the Sales and Marketing Manager with some communications across the wider internal teams to ensure leads are being followed up in a timely manner and being kept up to date, this will be through a variety of channels including; phone, email, social media, video, face to face and messaging. About Us Our head office is based out of Farnborough, Hampshire where our Sales, Marketing and Security Operations Centre is based. We strive for excellence and our team is full of ambitious, skilled and hard working professionals who all share the Mondas vision. Mondas is a Cyber Consultancy that specialises in security automation. Mondas delivers bespoke Cyber Security Solutions, helping our clients streamline their incident response and recovery process with our automated approach to SOAR, SIEM & XDR. Our Sales and Marketing team is the heartbeat of our business and has been crucial to the year on year growth we have experienced and are looking to continue. We are a people first business who invest time and effort into developing our staff whether that be through training courses, on-the- job learning or certifications. We want to ensure our staff have the skills and knowledge to excel in their role. Responsibilities: Support the Sales and Marketing manager in following up on new and ongoing leads. Prepare bid documents for any ongoing opportunities that we have been invited to complete. Generate attendees for internal webinars or wider company initiatives. Work towards writing technical content that can be used as part of our marketing drives. Support the Sales and Marketing Manager to identify new sales opportunities Work with the marketing team to successfully deliver campaigns Network with professionals in the industry to generate demos, technical conversations or meeting for the sales team Assist in the creation of sales documentation and whitepapers Experience: Previous experience in sales, customer service or sales support Excellent written and verbal communication skills Good knowledge of IT and the willingness to improve your understanding within Cyber Security Demonstrable experience generating or identifying new business opportunities Ability to generate strong relationships Demonstrable history of preparing written sales documents and/or content What do we offer?: Fun and rewarding working environment A commitment to train and develop you in your business area through internal and external training, as well as certifications relevant to your business area. A people- first culture Flexible working hours Access to office perks Personal development training Location: Farnborough, Hampshire If you would like to be considered for this position please apply today, or get in touch with George Eastman
03/05/2024
Full time
Mondas Consulting We are currently looking for an individual to join and support our growing sales function. This role will offer you the chance to be involved with various sales opportunities at different stages of the sales pipeline and will allow you to exercise both written and verbal communication skills. This role will be reporting into the Sales and Marketing Manager with some communications across the wider internal teams to ensure leads are being followed up in a timely manner and being kept up to date, this will be through a variety of channels including; phone, email, social media, video, face to face and messaging. About Us Our head office is based out of Farnborough, Hampshire where our Sales, Marketing and Security Operations Centre is based. We strive for excellence and our team is full of ambitious, skilled and hard working professionals who all share the Mondas vision. Mondas is a Cyber Consultancy that specialises in security automation. Mondas delivers bespoke Cyber Security Solutions, helping our clients streamline their incident response and recovery process with our automated approach to SOAR, SIEM & XDR. Our Sales and Marketing team is the heartbeat of our business and has been crucial to the year on year growth we have experienced and are looking to continue. We are a people first business who invest time and effort into developing our staff whether that be through training courses, on-the- job learning or certifications. We want to ensure our staff have the skills and knowledge to excel in their role. Responsibilities: Support the Sales and Marketing manager in following up on new and ongoing leads. Prepare bid documents for any ongoing opportunities that we have been invited to complete. Generate attendees for internal webinars or wider company initiatives. Work towards writing technical content that can be used as part of our marketing drives. Support the Sales and Marketing Manager to identify new sales opportunities Work with the marketing team to successfully deliver campaigns Network with professionals in the industry to generate demos, technical conversations or meeting for the sales team Assist in the creation of sales documentation and whitepapers Experience: Previous experience in sales, customer service or sales support Excellent written and verbal communication skills Good knowledge of IT and the willingness to improve your understanding within Cyber Security Demonstrable experience generating or identifying new business opportunities Ability to generate strong relationships Demonstrable history of preparing written sales documents and/or content What do we offer?: Fun and rewarding working environment A commitment to train and develop you in your business area through internal and external training, as well as certifications relevant to your business area. A people- first culture Flexible working hours Access to office perks Personal development training Location: Farnborough, Hampshire If you would like to be considered for this position please apply today, or get in touch with George Eastman
Mondas Consulting We are currently looking for an individual to join and support our growing sales function. This role will offer you the chance to be involved with various sales opportunities at different stages of the sales pipeline and will allow you to exercise both written and verbal communication skills. This role will be reporting into the Sales and Marketing Manager with some communications across the wider internal teams to ensure leads are being followed up in a timely manner and being kept up to date, this will be through a variety of channels including; phone, email, social media, video, face to face and messaging. About Us Our head office is based out of Farnborough, Hampshire where our Sales, Marketing and Security Operations Centre is based. We strive for excellence and our team is full of ambitious, skilled and hard working professionals who all share the Mondas vision. Mondas is a Cyber Consultancy that specialises in security automation. Mondas delivers bespoke Cyber Security Solutions, helping our clients streamline their incident response and recovery process with our automated approach to SOAR, SIEM & XDR. Our Sales and Marketing team is the heartbeat of our business and has been crucial to the year on year growth we have experienced and are looking to continue. We are a people first business who invest time and effort into developing our staff whether that be through training courses, on-the- job learning or certifications. We want to ensure our staff have the skills and knowledge to excel in their role. Responsibilities: Support the Sales and Marketing manager in following up on new and ongoing leads. Prepare bid documents for any ongoing opportunities that we have been invited to complete. Generate attendees for internal webinars or wider company initiatives. Work towards writing technical content that can be used as part of our marketing drives. Support the Sales and Marketing Manager to identify new sales opportunities Work with the marketing team to successfully deliver campaigns Network with professionals in the industry to generate demos, technical conversations or meeting for the sales team Assist in the creation of sales documentation and whitepapers Experience: Previous experience in sales, customer service or sales support Excellent written and verbal communication skills Good knowledge of IT and the willingness to improve your understanding within Cyber Security Demonstrable experience generating or identifying new business opportunities Ability to generate strong relationships Demonstrable history of preparing written sales documents and/or content What do we offer?: Fun and rewarding working environment A commitment to train and develop you in your business area through internal and external training, as well as certifications relevant to your business area. A people- first culture Flexible working hours Access to office perks Personal development training Location: Farnborough, Hampshire If you would like to be considered for this position please apply today, or get in touch with George Eastman
03/05/2024
Full time
Mondas Consulting We are currently looking for an individual to join and support our growing sales function. This role will offer you the chance to be involved with various sales opportunities at different stages of the sales pipeline and will allow you to exercise both written and verbal communication skills. This role will be reporting into the Sales and Marketing Manager with some communications across the wider internal teams to ensure leads are being followed up in a timely manner and being kept up to date, this will be through a variety of channels including; phone, email, social media, video, face to face and messaging. About Us Our head office is based out of Farnborough, Hampshire where our Sales, Marketing and Security Operations Centre is based. We strive for excellence and our team is full of ambitious, skilled and hard working professionals who all share the Mondas vision. Mondas is a Cyber Consultancy that specialises in security automation. Mondas delivers bespoke Cyber Security Solutions, helping our clients streamline their incident response and recovery process with our automated approach to SOAR, SIEM & XDR. Our Sales and Marketing team is the heartbeat of our business and has been crucial to the year on year growth we have experienced and are looking to continue. We are a people first business who invest time and effort into developing our staff whether that be through training courses, on-the- job learning or certifications. We want to ensure our staff have the skills and knowledge to excel in their role. Responsibilities: Support the Sales and Marketing manager in following up on new and ongoing leads. Prepare bid documents for any ongoing opportunities that we have been invited to complete. Generate attendees for internal webinars or wider company initiatives. Work towards writing technical content that can be used as part of our marketing drives. Support the Sales and Marketing Manager to identify new sales opportunities Work with the marketing team to successfully deliver campaigns Network with professionals in the industry to generate demos, technical conversations or meeting for the sales team Assist in the creation of sales documentation and whitepapers Experience: Previous experience in sales, customer service or sales support Excellent written and verbal communication skills Good knowledge of IT and the willingness to improve your understanding within Cyber Security Demonstrable experience generating or identifying new business opportunities Ability to generate strong relationships Demonstrable history of preparing written sales documents and/or content What do we offer?: Fun and rewarding working environment A commitment to train and develop you in your business area through internal and external training, as well as certifications relevant to your business area. A people- first culture Flexible working hours Access to office perks Personal development training Location: Farnborough, Hampshire If you would like to be considered for this position please apply today, or get in touch with George Eastman
Data Governance & Reporting Manager - SAP experience - We are seeking a skilled and experienced SAP Data Governance and Reporting Manager to join our client's team. The ideal candidate will possess in-depth expertise in SAP, hands-on experience with Power BI and SQL, and a strong understanding of data governance principles. This role offers the opportunity to lead our client's data governance and reporting efforts, driving efficiency and effectiveness in their data management processes. Key Responsibilities: Lead and oversee the implementation and maintenance of SAP data governance practices. Develop and maintain data governance policies, standards, and procedures. Design and implement data quality monitoring and improvement initiatives. Manage data access and security controls in alignment with regulatory requirements. Collaborate with cross-functional teams to ensure data integrity and consistency. Create and maintain comprehensive reports and dashboards using Power BI. Utilize SQL for data extraction, transformation, and analysis. Lead and mentor a team of data governance and reporting specialists. Requirements: Bachelor's degree in Computer Science, Information Systems, or related field. Proven experience as a SAP Data Governance and Reporting Manager or similar role. Strong understanding of SAP data governance principles and best practices. SAP S/4HANA experience Hands-on experience with Power BI for creating reports and dashboards. Proficiency in SQL for data extraction, transformation, and analysis. Excellent analytical and problem-solving skills. Strong leadership and team management abilities. Effective communication and stakeholder management skills. Ability to thrive in a fast-paced, dynamic environment. Preferred Qualifications: SAP certification(s) in relevant modules. Experience with other data governance tools and technologies. Knowledge of data privacy regulations (eg, GDPR, CCPA). Familiarity with agile methodologies. Why Join Our Client: Opportunity to lead and shape their data governance and reporting initiatives. Collaborative and supportive work environment. Competitive salary and benefits package. Opportunities for professional growth and development. If you're passionate about data governance, possess strong SAP skills, and thrive in a collaborative environment, we encourage you to apply. Join us and be a part of our clients exceptional team! Expert Resource is a specialist SAP, Oracle, Salesforce, Microsoft, and IT resource partner working with Clients on Contract, Permanent, and FTC opportunities globally. We pride ourselves on service and building strong professional relationships with candidates and clients in markets in which we have a genuine interest. At Expert Resource, we firmly believe in the strength and value of diversity. We are committed to creating an inclusive environment where individuals of all backgrounds, experiences, and perspectives are welcomed and respected. Our recruitment practices are guided by the principle that diversity enhances innovation, creativity, and overall organizational success. We do not discriminate on the basis of race, ethnicity, gender, sexual orientation, age, disability, or any other characteristic. Our goal is to foster a workplace that celebrates uniqueness and ensures equal opportunities for all candidates. By embracing diversity, we strive to build a more dynamic and harmonious workforce, reflecting the richness of the global talent pool
02/05/2024
Full time
Data Governance & Reporting Manager - SAP experience - We are seeking a skilled and experienced SAP Data Governance and Reporting Manager to join our client's team. The ideal candidate will possess in-depth expertise in SAP, hands-on experience with Power BI and SQL, and a strong understanding of data governance principles. This role offers the opportunity to lead our client's data governance and reporting efforts, driving efficiency and effectiveness in their data management processes. Key Responsibilities: Lead and oversee the implementation and maintenance of SAP data governance practices. Develop and maintain data governance policies, standards, and procedures. Design and implement data quality monitoring and improvement initiatives. Manage data access and security controls in alignment with regulatory requirements. Collaborate with cross-functional teams to ensure data integrity and consistency. Create and maintain comprehensive reports and dashboards using Power BI. Utilize SQL for data extraction, transformation, and analysis. Lead and mentor a team of data governance and reporting specialists. Requirements: Bachelor's degree in Computer Science, Information Systems, or related field. Proven experience as a SAP Data Governance and Reporting Manager or similar role. Strong understanding of SAP data governance principles and best practices. SAP S/4HANA experience Hands-on experience with Power BI for creating reports and dashboards. Proficiency in SQL for data extraction, transformation, and analysis. Excellent analytical and problem-solving skills. Strong leadership and team management abilities. Effective communication and stakeholder management skills. Ability to thrive in a fast-paced, dynamic environment. Preferred Qualifications: SAP certification(s) in relevant modules. Experience with other data governance tools and technologies. Knowledge of data privacy regulations (eg, GDPR, CCPA). Familiarity with agile methodologies. Why Join Our Client: Opportunity to lead and shape their data governance and reporting initiatives. Collaborative and supportive work environment. Competitive salary and benefits package. Opportunities for professional growth and development. If you're passionate about data governance, possess strong SAP skills, and thrive in a collaborative environment, we encourage you to apply. Join us and be a part of our clients exceptional team! Expert Resource is a specialist SAP, Oracle, Salesforce, Microsoft, and IT resource partner working with Clients on Contract, Permanent, and FTC opportunities globally. We pride ourselves on service and building strong professional relationships with candidates and clients in markets in which we have a genuine interest. At Expert Resource, we firmly believe in the strength and value of diversity. We are committed to creating an inclusive environment where individuals of all backgrounds, experiences, and perspectives are welcomed and respected. Our recruitment practices are guided by the principle that diversity enhances innovation, creativity, and overall organizational success. We do not discriminate on the basis of race, ethnicity, gender, sexual orientation, age, disability, or any other characteristic. Our goal is to foster a workplace that celebrates uniqueness and ensures equal opportunities for all candidates. By embracing diversity, we strive to build a more dynamic and harmonious workforce, reflecting the richness of the global talent pool
Job Title: Territory Sales Executive Location: Netherlands The Company: Vendor of a BIM Platform for AECO 40mill turnover/200 employees Privately owned and profitable for 8 years 100% organic growth YoY and on track to do the same again this year The Role: Hit target in 1st year by ensuring renewal of 2 major enterprise clients - 100% account management initially 2nd Year will transition to more of a new logo focus - 60% new business/40% account management + development Identifying and contacting prospective clients, following up inbound enquiries, qualifying prospects, presenting proposals/solutions and closing sales Proactively managing and developing (nurturing) existing enterprise customers Work alongside marketing in support of outbound campaigns and other marketing/lead generation initiatives The Requirements: 2+ Years experience selling SaaS to the AECO sector (must have!) Enterprise SaaS Sales experience - closed 200k-500k deals Ability to hit the ground running Ideally sold a competitive solution eg Autodesk, Bentley Systems, Nemetschek Group, Dalux etc. - Digital Twin, BIM, CAD or other 3D Modelling tools to AECO (but open to any SaaS for AECO) Ideally come from a technical background eg BIM Manager, BIM Co-ordinator, VDC Manager, Bachelor's/Master's in Engineering etc. but not a prerequisite Clean driving license Proven track record of success in sales The Process: 1st: video or telephone interview with hiring manager 2nd: Hiring Manager + HR 3rd: Final presentation with Hiring Manager, CEO + Board Job Reference: JO-31
02/05/2024
Full time
Job Title: Territory Sales Executive Location: Netherlands The Company: Vendor of a BIM Platform for AECO 40mill turnover/200 employees Privately owned and profitable for 8 years 100% organic growth YoY and on track to do the same again this year The Role: Hit target in 1st year by ensuring renewal of 2 major enterprise clients - 100% account management initially 2nd Year will transition to more of a new logo focus - 60% new business/40% account management + development Identifying and contacting prospective clients, following up inbound enquiries, qualifying prospects, presenting proposals/solutions and closing sales Proactively managing and developing (nurturing) existing enterprise customers Work alongside marketing in support of outbound campaigns and other marketing/lead generation initiatives The Requirements: 2+ Years experience selling SaaS to the AECO sector (must have!) Enterprise SaaS Sales experience - closed 200k-500k deals Ability to hit the ground running Ideally sold a competitive solution eg Autodesk, Bentley Systems, Nemetschek Group, Dalux etc. - Digital Twin, BIM, CAD or other 3D Modelling tools to AECO (but open to any SaaS for AECO) Ideally come from a technical background eg BIM Manager, BIM Co-ordinator, VDC Manager, Bachelor's/Master's in Engineering etc. but not a prerequisite Clean driving license Proven track record of success in sales The Process: 1st: video or telephone interview with hiring manager 2nd: Hiring Manager + HR 3rd: Final presentation with Hiring Manager, CEO + Board Job Reference: JO-31
Junior Sales Representative Based in Stratford-upon-Avon. 5 days on the office £25k base + uncapped bonus Lorien are proud to be partnered with a fast-growing SaaS scale-up, revolutionising supply chain ecosystems and increasing revenue for their customers. Off the back of continued success, they are growing the revenue side of the company across their main sites in the UK, US, Canada and Australia. If you have strong customer service or retail sales experience and motivated to earn money for the harder you work, or are looking for the next challenging career move, this might be right opportunity for you! Role and Responsibilities: Sitting in their Revenue team, you will be building on the company's success to date, and creating opportunities for further growth. Contact potential clients through cold calls, emails and LinkedIn Qualify leads from campaigns Identify and qualify client needs and challenges Build relationships with potential customers Proactively seek new business opportunities Set up meetings between prospective clients and Account Executives Partner with Account Executives on strategic prospecting Key Skills and Experience: Strong customer service or some basic sales experience Excellent verbal and written communication skills Good level of confidence to speak with business level executives and managers Strong ambition, drive and motivation Intermediate computer skills, using sales tracking systems and other tool Package: £25k base + uncapped commission Training and development programs with excellent career pathways If this opportunity sounds exciting and to be a good fit for you, Please apply with your most recent updated CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
02/05/2024
Full time
Junior Sales Representative Based in Stratford-upon-Avon. 5 days on the office £25k base + uncapped bonus Lorien are proud to be partnered with a fast-growing SaaS scale-up, revolutionising supply chain ecosystems and increasing revenue for their customers. Off the back of continued success, they are growing the revenue side of the company across their main sites in the UK, US, Canada and Australia. If you have strong customer service or retail sales experience and motivated to earn money for the harder you work, or are looking for the next challenging career move, this might be right opportunity for you! Role and Responsibilities: Sitting in their Revenue team, you will be building on the company's success to date, and creating opportunities for further growth. Contact potential clients through cold calls, emails and LinkedIn Qualify leads from campaigns Identify and qualify client needs and challenges Build relationships with potential customers Proactively seek new business opportunities Set up meetings between prospective clients and Account Executives Partner with Account Executives on strategic prospecting Key Skills and Experience: Strong customer service or some basic sales experience Excellent verbal and written communication skills Good level of confidence to speak with business level executives and managers Strong ambition, drive and motivation Intermediate computer skills, using sales tracking systems and other tool Package: £25k base + uncapped commission Training and development programs with excellent career pathways If this opportunity sounds exciting and to be a good fit for you, Please apply with your most recent updated CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Surveyor, Contract Manager, Roofing, Roof, Clad, Cladding, Permanent, Newcastle Harris Global are currently on the lookout for a Surveyor to join one of our leading construction clients. This is a permanent opportunity working in the roofing industry based in Newcastle. The ideal candidate will have roofing or cladding experience, but our client is open to looking at other industry experience. Key Responsibilities: Attend commercial and industrial sites, to undertake roof & cladding condition surveys. Prepare customer proposals/quotations utilising the company's Integrated Management System. Maintain records utilising our inhouse CRM and provide monthly updates to your Service Centre Head/Sales Director. Ability to assess roof conditions and produce electronic reports using company templates to present to customers. This role offers a company vehicle/car allowance and a bonus Surveyor, Contract Manager, Roofing, Roof, Clad, Cladding, Permanent, Newcastle
01/05/2024
Full time
Surveyor, Contract Manager, Roofing, Roof, Clad, Cladding, Permanent, Newcastle Harris Global are currently on the lookout for a Surveyor to join one of our leading construction clients. This is a permanent opportunity working in the roofing industry based in Newcastle. The ideal candidate will have roofing or cladding experience, but our client is open to looking at other industry experience. Key Responsibilities: Attend commercial and industrial sites, to undertake roof & cladding condition surveys. Prepare customer proposals/quotations utilising the company's Integrated Management System. Maintain records utilising our inhouse CRM and provide monthly updates to your Service Centre Head/Sales Director. Ability to assess roof conditions and produce electronic reports using company templates to present to customers. This role offers a company vehicle/car allowance and a bonus Surveyor, Contract Manager, Roofing, Roof, Clad, Cladding, Permanent, Newcastle
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
30/04/2024
Full time
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
The Opportunity: My client working within the IT sector are currently looking to recruit for a Business Development Manager to join their team on a permanent basis. In this role you will create long-term relationships with their customers. The Business Development Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account Management Responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. The successful Business Development Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Business Operations, Presales, Service Delivery and Project Management) to manage the customer experience. NB: Candidates must be eligible and willing to go through BPSS security clearance Skills and Experience: Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Solid experience with CRM software, delivering client-focused solutions and services to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail and remaining customer-centric Please contact John Noonan here at ISR to learn more to learn more .
30/04/2024
Full time
The Opportunity: My client working within the IT sector are currently looking to recruit for a Business Development Manager to join their team on a permanent basis. In this role you will create long-term relationships with their customers. The Business Development Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account Management Responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. The successful Business Development Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Business Operations, Presales, Service Delivery and Project Management) to manage the customer experience. NB: Candidates must be eligible and willing to go through BPSS security clearance Skills and Experience: Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Solid experience with CRM software, delivering client-focused solutions and services to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail and remaining customer-centric Please contact John Noonan here at ISR to learn more to learn more .
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
29/04/2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Stoke-on-trent, Staffordshire
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
29/04/2024
Full time
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.