Job Title: IT Engineering Manager - Technical Support Salary: £40,000+Benefits Location: Kidderminster, with monthly client and team visits in Leeds, Exeter, and London. Overview: Concept are working with a leading IT Managed Service Provider (MSP) in search of an experienced IT Engineering Manager to lead and empower their team of engineers across multiple UK locations. This role entails overseeing the engineering team, delivering technical support for escalations, and upholding service standards for key clients. Key Responsibilities: Team Management and Support: Provide steadfast management and support to engineers stationed in Leeds, Exeter, London, and remote locations, ensuring uniform support across all sites. Foster consistent communication through regular updates on company progress, service status, and promptly address any concerns. Conduct monthly remote site meetings, bi-monthly one-on-one sessions, and quarterly team gatherings in Kidderminster. Technical Escalation and Operational Support: Act as the primary escalation point for technical issues, resolving them promptly to maintain operational efficiency. Offer comprehensive desktop support, addressing hardware, software, and network glitches as needed. Ensure timely response to support requests via ticketing systems, email, and phone, ensuring swift issue resolution. Communication, Reporting, and Documentation: Establish and uphold a robust communication framework through formal and ad hoc meetings. Provide timely updates on service metrics and develop action plans to address client concerns. Support reporting needs such as stock audits and prepare for scheduled or ad hoc meetings. Document internal procedures, maintain a knowledge base, and mitigate potential client-facing risks. Facilitate seamless communication channels between engineers and stakeholders to ensure operational excellence. Key Technical Skills & Qualifications: Demonstrated experience in managing engineering teams with a focus on continuous improvement and quality development. Proficiency in organising engineer workloads and setting targets to ensure optimal performance. Strong background in 2nd Line Desktop Support roles, with a knack for diagnosing and resolving technical issues. Comprehensive understanding of computer systems, mobile devices, and tech products. Proficiency in Windows, MacOS, Microsoft Office, and Active Directory, with knowledge of network security and antivirus programs. Exceptional problem-solving and communication skills, coupled with a customer-centric approach. Relevant certifications such as CompTIA A+ or Microsoft Certified Professional are advantageous. DBS clearance and residency in the UK for the past 5 years are required. Flexibility for on-call support and the ability to lift moderately heavy objects are necessary.
17/05/2024
Full time
Job Title: IT Engineering Manager - Technical Support Salary: £40,000+Benefits Location: Kidderminster, with monthly client and team visits in Leeds, Exeter, and London. Overview: Concept are working with a leading IT Managed Service Provider (MSP) in search of an experienced IT Engineering Manager to lead and empower their team of engineers across multiple UK locations. This role entails overseeing the engineering team, delivering technical support for escalations, and upholding service standards for key clients. Key Responsibilities: Team Management and Support: Provide steadfast management and support to engineers stationed in Leeds, Exeter, London, and remote locations, ensuring uniform support across all sites. Foster consistent communication through regular updates on company progress, service status, and promptly address any concerns. Conduct monthly remote site meetings, bi-monthly one-on-one sessions, and quarterly team gatherings in Kidderminster. Technical Escalation and Operational Support: Act as the primary escalation point for technical issues, resolving them promptly to maintain operational efficiency. Offer comprehensive desktop support, addressing hardware, software, and network glitches as needed. Ensure timely response to support requests via ticketing systems, email, and phone, ensuring swift issue resolution. Communication, Reporting, and Documentation: Establish and uphold a robust communication framework through formal and ad hoc meetings. Provide timely updates on service metrics and develop action plans to address client concerns. Support reporting needs such as stock audits and prepare for scheduled or ad hoc meetings. Document internal procedures, maintain a knowledge base, and mitigate potential client-facing risks. Facilitate seamless communication channels between engineers and stakeholders to ensure operational excellence. Key Technical Skills & Qualifications: Demonstrated experience in managing engineering teams with a focus on continuous improvement and quality development. Proficiency in organising engineer workloads and setting targets to ensure optimal performance. Strong background in 2nd Line Desktop Support roles, with a knack for diagnosing and resolving technical issues. Comprehensive understanding of computer systems, mobile devices, and tech products. Proficiency in Windows, MacOS, Microsoft Office, and Active Directory, with knowledge of network security and antivirus programs. Exceptional problem-solving and communication skills, coupled with a customer-centric approach. Relevant certifications such as CompTIA A+ or Microsoft Certified Professional are advantageous. DBS clearance and residency in the UK for the past 5 years are required. Flexibility for on-call support and the ability to lift moderately heavy objects are necessary.
We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. Role Title: SIEM/Incident SME (Need Active DV Clearance) Location: Hybrid onsite in one of the following locations 2/3 days per week - Corsham, Portsmouth or Northallerton Duration: 6 months Role Description: Main Tech Skills required are ELK (Elastic, Logstash, Kibana) and Tanium The Cyber role is to join a growing security team responsible for designing, delivering and maintaining operational cybersecurity capabilities. Conducting pro-active, risk-based, protective monitoring on priority C4IS/networks to identify internal and external cyber-threats/attacks. This position involves a broad range of skills, including the development and mentoring of Junior Analysts, monitoring networks to actively remediate unauthorised activities. Your role Develop and integrate security event monitoring and incident management services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give visibility of the Enterprise infrastructure. Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. Produce documentation to ensure the repeatability and standardisation of security operating procedures. Develop additional investigative methods using the SOC's software toolsets to enhance recognition opportunities for specific analysis. Maintain a baseline of system security according to latest threat intelligence and evolving trends. Participate in root cause analysis of incidents in conjunction with engineers across the enterprise. Provide Subject Matter Expertise (SME) on a broad range of information security standards and best practices. Offer strategic and tactical security guidance including valuation requirement of technical controls. Be part of the CRM process Liaise with the SOC engineers to maintain up-to-date dashboards of security alerts, to allow the organisation to better respond to an incident. Document, validate and create operational processes and procedures to help develop the SOC. Assist in identifying, prioritising, and coordinating the protection of critical cyber defence infrastructure and key resources. Build, install, configure, and test dedicated cyber defence hardware. Support Junior Analysts to manage SOC systems. Previous experience of Enterprise ICS/network architectures and technologies Experience and knowledge of SIEM solutions; having the ability to identify use cases and their creation, their deployment and tuning. Experience as a mentor/coach to Junior Analysts Your profile Previous experience of utilising the MITRE ATT&CK and Cyber Kill Chain frameworks Skilled in maintaining Microsoft directory services. Skilled in using virtualisation software. Knowledge of key security frameworks (eg ISO, NIST 800-53, 800-171, 800-172, C2M2) Excellent communication skills Experience of writing Defence/Government documentation Desirable Qualifications: Broad Spectrum Cyber Course (SANS SEC401 or SEC501 or equivalent) SIEM Design, Architecture and Analyst Course (SANS SEC455 or SEC555 or equivalent) Advanced Analyst Course (SANS SEC503 or equivalent)
17/05/2024
Project-based
We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. Role Title: SIEM/Incident SME (Need Active DV Clearance) Location: Hybrid onsite in one of the following locations 2/3 days per week - Corsham, Portsmouth or Northallerton Duration: 6 months Role Description: Main Tech Skills required are ELK (Elastic, Logstash, Kibana) and Tanium The Cyber role is to join a growing security team responsible for designing, delivering and maintaining operational cybersecurity capabilities. Conducting pro-active, risk-based, protective monitoring on priority C4IS/networks to identify internal and external cyber-threats/attacks. This position involves a broad range of skills, including the development and mentoring of Junior Analysts, monitoring networks to actively remediate unauthorised activities. Your role Develop and integrate security event monitoring and incident management services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give visibility of the Enterprise infrastructure. Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. Produce documentation to ensure the repeatability and standardisation of security operating procedures. Develop additional investigative methods using the SOC's software toolsets to enhance recognition opportunities for specific analysis. Maintain a baseline of system security according to latest threat intelligence and evolving trends. Participate in root cause analysis of incidents in conjunction with engineers across the enterprise. Provide Subject Matter Expertise (SME) on a broad range of information security standards and best practices. Offer strategic and tactical security guidance including valuation requirement of technical controls. Be part of the CRM process Liaise with the SOC engineers to maintain up-to-date dashboards of security alerts, to allow the organisation to better respond to an incident. Document, validate and create operational processes and procedures to help develop the SOC. Assist in identifying, prioritising, and coordinating the protection of critical cyber defence infrastructure and key resources. Build, install, configure, and test dedicated cyber defence hardware. Support Junior Analysts to manage SOC systems. Previous experience of Enterprise ICS/network architectures and technologies Experience and knowledge of SIEM solutions; having the ability to identify use cases and their creation, their deployment and tuning. Experience as a mentor/coach to Junior Analysts Your profile Previous experience of utilising the MITRE ATT&CK and Cyber Kill Chain frameworks Skilled in maintaining Microsoft directory services. Skilled in using virtualisation software. Knowledge of key security frameworks (eg ISO, NIST 800-53, 800-171, 800-172, C2M2) Excellent communication skills Experience of writing Defence/Government documentation Desirable Qualifications: Broad Spectrum Cyber Course (SANS SEC401 or SEC501 or equivalent) SIEM Design, Architecture and Analyst Course (SANS SEC455 or SEC555 or equivalent) Advanced Analyst Course (SANS SEC503 or equivalent)
Microsoft Cloud Native Engineer UK Wide £65,000 - £75,000 Security Clearance is required or at least have eligibility for this! A leading consultancy organisation is currently looking to recruit x5 Microsoft Cloud Native Engineer who will specialise in agile custom software development and integration at an enterprise scale. You will be working on exciting IT projects, all built on Microsoft technology built on Azure working to deliver the most innovative solutions using the Microsoft stack and a variety of Open Source to achieve the best possible outcome for clients. Your role Design and document technical Azure Cloud Native solutions that incorporate recommended security practices and assisting with architectural decisions. Be a software engineer and subject matter expert on delivery engagements for clients with responsibility for the specification, development, testing and implementation of complex cloud native applications build on Azure. Help shape and implement delivery best practices across projects eg branching strategy, testing methodology, CI/CD and pipelines. Support services before they go live through activities such as system design consulting, developing software platforms, frameworks, automated testing, deployment and release pipelines, capacity planning and launch reviews. Maintain services once they are live by measuring and monitoring availability, latency, errors, saturation, traffic and overall system health. Your skills and experience Great software engineering practices including knowledge and the application of SOLID principles, software engineering design patterns, Test Driven Development as well as cloud design patterns. Experience developing resilient and scaleable APIs and working on integration led transformations and platforms. Expertise in end to end Azure native solution development and delivery with a focus on Azure PaaS services. Experience of .NET and related technologies (C#, .NET 6+, MVC, Entity Framework, Blazor, SQL Backend etc.) Experience using Azure DevOps, experience of Continuous Integration (CI) and Continuous Delivery (CD), ideally using GIT, ARM templates and Azure DevOps. Experience of working in collaborative teams and working in an agile manner in a commercial environment.
17/05/2024
Full time
Microsoft Cloud Native Engineer UK Wide £65,000 - £75,000 Security Clearance is required or at least have eligibility for this! A leading consultancy organisation is currently looking to recruit x5 Microsoft Cloud Native Engineer who will specialise in agile custom software development and integration at an enterprise scale. You will be working on exciting IT projects, all built on Microsoft technology built on Azure working to deliver the most innovative solutions using the Microsoft stack and a variety of Open Source to achieve the best possible outcome for clients. Your role Design and document technical Azure Cloud Native solutions that incorporate recommended security practices and assisting with architectural decisions. Be a software engineer and subject matter expert on delivery engagements for clients with responsibility for the specification, development, testing and implementation of complex cloud native applications build on Azure. Help shape and implement delivery best practices across projects eg branching strategy, testing methodology, CI/CD and pipelines. Support services before they go live through activities such as system design consulting, developing software platforms, frameworks, automated testing, deployment and release pipelines, capacity planning and launch reviews. Maintain services once they are live by measuring and monitoring availability, latency, errors, saturation, traffic and overall system health. Your skills and experience Great software engineering practices including knowledge and the application of SOLID principles, software engineering design patterns, Test Driven Development as well as cloud design patterns. Experience developing resilient and scaleable APIs and working on integration led transformations and platforms. Expertise in end to end Azure native solution development and delivery with a focus on Azure PaaS services. Experience of .NET and related technologies (C#, .NET 6+, MVC, Entity Framework, Blazor, SQL Backend etc.) Experience using Azure DevOps, experience of Continuous Integration (CI) and Continuous Delivery (CD), ideally using GIT, ARM templates and Azure DevOps. Experience of working in collaborative teams and working in an agile manner in a commercial environment.
Power Platform Technical Consultant Hybrid £60,000-75,000 + perm benefits A leading consultancy organisation is currently looking to recruit Power Platform Consultants who can bring a wealth of knowledge across the whole of the Power Platform to projects and end clients. Utilising both technical and functional skills to build applications, advise on solutions, lead discussions and design sessions and drive adoption of the power platform. Due to the nature of the end clients, we require candidates to be eligible to obtain SC Clearance Your role Identify user needs and create great relationships with project stakeholders. Lead the design, development, and implementation of Power Platform solutions to meet user needs within a delivery team. Be a technical specialist, producing high quality applications, both model driven and canvas, as well as enterprise scale Power Automate Cloud Flow solutions. Build solutions as part of an agile team using declarative tools, backed by Microsoft and using our own technical accelerators. You will be part of teams that follow software engineering best practices, and you will have a say in the design of a solution. Your profile Hands on experience in the setup of Continuous Integration (CI) and Continuous Delivery (CD), ideally using Azure DevOps. Hands on experience with Dataverse and Dataverse for Teams as part of implementing Power Platform solutions. You have a passion for and experience with industry-wide standards and best practices when designing and building solutions in the Power Platform. A focus on delivering positive outcomes to our clients, whatever their scale. Experience delivering according to an agile methodology, working in collaborative teams in a commercial environment. An understanding of the broader Microsoft technology stack and an ability to leverage it to create powerful solutions. A desire to continually develop your knowledge of new functionality in the Microsoft technology stack, shown by recent exams and certifications.
17/05/2024
Full time
Power Platform Technical Consultant Hybrid £60,000-75,000 + perm benefits A leading consultancy organisation is currently looking to recruit Power Platform Consultants who can bring a wealth of knowledge across the whole of the Power Platform to projects and end clients. Utilising both technical and functional skills to build applications, advise on solutions, lead discussions and design sessions and drive adoption of the power platform. Due to the nature of the end clients, we require candidates to be eligible to obtain SC Clearance Your role Identify user needs and create great relationships with project stakeholders. Lead the design, development, and implementation of Power Platform solutions to meet user needs within a delivery team. Be a technical specialist, producing high quality applications, both model driven and canvas, as well as enterprise scale Power Automate Cloud Flow solutions. Build solutions as part of an agile team using declarative tools, backed by Microsoft and using our own technical accelerators. You will be part of teams that follow software engineering best practices, and you will have a say in the design of a solution. Your profile Hands on experience in the setup of Continuous Integration (CI) and Continuous Delivery (CD), ideally using Azure DevOps. Hands on experience with Dataverse and Dataverse for Teams as part of implementing Power Platform solutions. You have a passion for and experience with industry-wide standards and best practices when designing and building solutions in the Power Platform. A focus on delivering positive outcomes to our clients, whatever their scale. Experience delivering according to an agile methodology, working in collaborative teams in a commercial environment. An understanding of the broader Microsoft technology stack and an ability to leverage it to create powerful solutions. A desire to continually develop your knowledge of new functionality in the Microsoft technology stack, shown by recent exams and certifications.
Role: Wintel Engineer Salary: Up to £55,000 per annum + benefits Location: Onsite in Stevenage SC and DV clearance will be required for this role. We are looking for a skilled Wintel Engineer to join our client on a new project. You will be providing development, maintenance and operational support of client infrastructure, systems and software. Skills required; + Support to a 3rd line level + Virtualisation + Active Directory + SCOM/SCCM If you are interested in discussing this Wintel Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
17/05/2024
Full time
Role: Wintel Engineer Salary: Up to £55,000 per annum + benefits Location: Onsite in Stevenage SC and DV clearance will be required for this role. We are looking for a skilled Wintel Engineer to join our client on a new project. You will be providing development, maintenance and operational support of client infrastructure, systems and software. Skills required; + Support to a 3rd line level + Virtualisation + Active Directory + SCOM/SCCM If you are interested in discussing this Wintel Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
VMWare Engineer - DV Cleared - Corsham - £500 - £575 a day You will join a global IT Consultancy delivering digital transformation to the MoD. You are a VMWare engineer/SME with strong experience deploying, managing and troubleshooting VMware vSphere environments. Working pattern: The role is full time on site at Corsham Clearance: The role requires current, active DV Clearance You will: Deploy, manage and troubleshoot VMware vSphere environments. Work closely with stakeholders to understand their needs. Offer subject matter guidance and expertise to project teams. Your skills and experience: Solid understanding of vSphere components and concepts including ESXi, vCSA, Datacenters, Clusters, DRS, VDS, Content Libraries. Experience of VMware Cloud Foundation. Experience of performing large-scale upgrades to vSphere environments. Familiarity with Hyper-converged infrastructure. Experience with cloud management concepts. Good understanding of Linux operating systems, preferably Photon Experience with other VMware software defined datacenter products including vSAN, NSX and SDDC Manager. Knowledge and experience of PKI. VMWare Engineer - DV Cleared - Corsham - £500 a day
17/05/2024
Project-based
VMWare Engineer - DV Cleared - Corsham - £500 - £575 a day You will join a global IT Consultancy delivering digital transformation to the MoD. You are a VMWare engineer/SME with strong experience deploying, managing and troubleshooting VMware vSphere environments. Working pattern: The role is full time on site at Corsham Clearance: The role requires current, active DV Clearance You will: Deploy, manage and troubleshoot VMware vSphere environments. Work closely with stakeholders to understand their needs. Offer subject matter guidance and expertise to project teams. Your skills and experience: Solid understanding of vSphere components and concepts including ESXi, vCSA, Datacenters, Clusters, DRS, VDS, Content Libraries. Experience of VMware Cloud Foundation. Experience of performing large-scale upgrades to vSphere environments. Familiarity with Hyper-converged infrastructure. Experience with cloud management concepts. Good understanding of Linux operating systems, preferably Photon Experience with other VMware software defined datacenter products including vSAN, NSX and SDDC Manager. Knowledge and experience of PKI. VMWare Engineer - DV Cleared - Corsham - £500 a day
We have an exciting opportunity to join a leading System Integrator and Professional Services Consulting firm working in the Microsoft Applications and Cloud Engineering team. Your role as a Microsoft Dynamics 365 FinOps Architectwill be to help to grow pre-sales drive growth across Microsoft Dynamics 365, Power Platform and Microsoft Azure. You will form part of a team that helps to shape future projects and client engagements by identifying new opportunities for Dynamics 365 Finance and Operations implementations. The Microsoft Dynamics 365 FinOps Architectwill be working with people ranging in experience, from early and emerging talent to specialists. Our clients are looking for bright people with a passion for Microsoft technology and the benefits it brings to our clients. And someone who has a consultative nature that can help customers on their journey to adopting Dynamics 365 Finance and Operations. The Microsoft Dynamics 365 FinOps Architect will benefit from training and development and have a customer base of clients across multiple industries (Retail, Utilities, Manufacturing, Transport and Health). The Microsoft Dynamics 365 FinOps Architectrole is pre-sales/early delivery focused, working directly with sales and delivery colleagues. This role will include Identify business opportunities within existing clients and build a portfolio of new customers. Building sales content and work with sales and marketing teams to highlight the practices capabilities in Dynamics 365 Finance and Operations and the business value and benefits organisations can achieve from using it. Preparing and deliver demos and POCs to technical and non-technical stakeholders, including c-suite. Acting as solution lead on sales engagements and set architecture best practices and processes as well as high-level and low-level solution design of end-to-end Dynamics 365 FinOps projects. Supporting estimation and planning for bid responses, and be a trusted advisor for colleagues and client stakeholders, building strong relationships and customer trust. The Microsoft Dynamics 365 FinOps Architect should demonstrate the following experience and capabilities Energy and excitement about the technologies and capabilities provided by Dynamics 365 and the Power Platform with great drive engagement and adoption, consulting and leadership skills to form strong and lasting relationships with clients and colleagues and to drive growth. Full implementation life cycle experience of ERP based programmes within Microsoft Dynamics 365 and the Power Platform, with knowledge of software engineering best practices and limitation with Dynamics 365 FinOps as well as Microsoft Dynamics CRM SDK, X , C#, Visual Studio and Team Foundation Server. Advise on Continuous Integration (CI) and Continuous Delivery (CD) options available to Dynamics 365 FinOps projects. Working knowledge of Microsoft Dynamics 365 CE, Power Platform and Azure to enable a best fit approach to every solution. A passion for delivering according to an agile methodology, planning projects and releases following scrum. There is a hybrid working model with good WFH opportunities, however the Microsoft Dynamics 365 FinOps Architect should be flexible and UK mobile but can live anywhere in the UK . Any required travel will be expensed. The Microsoft Dynamics 365 FinOps Architectmust have full rights to work in the UK without requiring work permit sponsorship and should also be eligible for Security clearance applications, this means we require British/dual nationals with no travel outside of the UK for over 28 consecutive days over the past 5 years period. If you are unsure on this please apply and we can discuss further. If you have read this far and you have some of the skills required, please send your CV and lets talk!
17/05/2024
Full time
We have an exciting opportunity to join a leading System Integrator and Professional Services Consulting firm working in the Microsoft Applications and Cloud Engineering team. Your role as a Microsoft Dynamics 365 FinOps Architectwill be to help to grow pre-sales drive growth across Microsoft Dynamics 365, Power Platform and Microsoft Azure. You will form part of a team that helps to shape future projects and client engagements by identifying new opportunities for Dynamics 365 Finance and Operations implementations. The Microsoft Dynamics 365 FinOps Architectwill be working with people ranging in experience, from early and emerging talent to specialists. Our clients are looking for bright people with a passion for Microsoft technology and the benefits it brings to our clients. And someone who has a consultative nature that can help customers on their journey to adopting Dynamics 365 Finance and Operations. The Microsoft Dynamics 365 FinOps Architect will benefit from training and development and have a customer base of clients across multiple industries (Retail, Utilities, Manufacturing, Transport and Health). The Microsoft Dynamics 365 FinOps Architectrole is pre-sales/early delivery focused, working directly with sales and delivery colleagues. This role will include Identify business opportunities within existing clients and build a portfolio of new customers. Building sales content and work with sales and marketing teams to highlight the practices capabilities in Dynamics 365 Finance and Operations and the business value and benefits organisations can achieve from using it. Preparing and deliver demos and POCs to technical and non-technical stakeholders, including c-suite. Acting as solution lead on sales engagements and set architecture best practices and processes as well as high-level and low-level solution design of end-to-end Dynamics 365 FinOps projects. Supporting estimation and planning for bid responses, and be a trusted advisor for colleagues and client stakeholders, building strong relationships and customer trust. The Microsoft Dynamics 365 FinOps Architect should demonstrate the following experience and capabilities Energy and excitement about the technologies and capabilities provided by Dynamics 365 and the Power Platform with great drive engagement and adoption, consulting and leadership skills to form strong and lasting relationships with clients and colleagues and to drive growth. Full implementation life cycle experience of ERP based programmes within Microsoft Dynamics 365 and the Power Platform, with knowledge of software engineering best practices and limitation with Dynamics 365 FinOps as well as Microsoft Dynamics CRM SDK, X , C#, Visual Studio and Team Foundation Server. Advise on Continuous Integration (CI) and Continuous Delivery (CD) options available to Dynamics 365 FinOps projects. Working knowledge of Microsoft Dynamics 365 CE, Power Platform and Azure to enable a best fit approach to every solution. A passion for delivering according to an agile methodology, planning projects and releases following scrum. There is a hybrid working model with good WFH opportunities, however the Microsoft Dynamics 365 FinOps Architect should be flexible and UK mobile but can live anywhere in the UK . Any required travel will be expensed. The Microsoft Dynamics 365 FinOps Architectmust have full rights to work in the UK without requiring work permit sponsorship and should also be eligible for Security clearance applications, this means we require British/dual nationals with no travel outside of the UK for over 28 consecutive days over the past 5 years period. If you are unsure on this please apply and we can discuss further. If you have read this far and you have some of the skills required, please send your CV and lets talk!
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job title: Desktop Engineer (with network experience) Contract length: 3-months Day rate: £240 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Supporting one of our clients based from in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents along with some physical network duties. The site benefits from: * Easy access to travel links * Free on-site parking * Employee rates at the on-site restaurant Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed. Due to the nature of our client's work the successful candidate will need to be hold SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop/Laptop/VDI - build, configuration and deployment to end users * Assist with software installation/deployment * Assist with Smarthphone deployments Secondary role requirements: * Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smarthpone support * Network patching and troubleshooting Essential Skills and Qualifications: * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support * Knowledge of Microsoft Office 2010 onwards * Working knowledge of Active Directory - Users and Computers * Have an understanding of DNS, DHCP * Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS/Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently Desirable skills/qualifications: * ITIL Version 3/4 Foundation * CompTia A+ Certification * Microsoft Windows 7/10 training and certification If you have the skill required, please apply now In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
16/05/2024
Project-based
Job title: Desktop Engineer (with network experience) Contract length: 3-months Day rate: £240 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Supporting one of our clients based from in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents along with some physical network duties. The site benefits from: * Easy access to travel links * Free on-site parking * Employee rates at the on-site restaurant Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed. Due to the nature of our client's work the successful candidate will need to be hold SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop/Laptop/VDI - build, configuration and deployment to end users * Assist with software installation/deployment * Assist with Smarthphone deployments Secondary role requirements: * Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smarthpone support * Network patching and troubleshooting Essential Skills and Qualifications: * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support * Knowledge of Microsoft Office 2010 onwards * Working knowledge of Active Directory - Users and Computers * Have an understanding of DNS, DHCP * Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS/Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently Desirable skills/qualifications: * ITIL Version 3/4 Foundation * CompTia A+ Certification * Microsoft Windows 7/10 training and certification If you have the skill required, please apply now In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job Title: Infrastructure Support Engineer III Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability * Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles * Able to identify, define and resolve complex issues with Microsoft Windows and Office applications * Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance * Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines * Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: * Active Directory * SCCM management & operation (or similar network management system) * Microsoft WSUS (Windows Server Update Services) * Ivanti Security Controls * Ivanti Device and Application Control * Avecto Defendpoint DESIRABLE SKILLS/QUALIFICATIONS: * Citrix based VDI Infrastructure * Administering Licence Servers * Administering Managed Print Servers * ITIL Foundation * MCP/MCSE If you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
16/05/2024
Project-based
Job Title: Infrastructure Support Engineer III Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability * Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles * Able to identify, define and resolve complex issues with Microsoft Windows and Office applications * Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance * Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines * Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: * Active Directory * SCCM management & operation (or similar network management system) * Microsoft WSUS (Windows Server Update Services) * Ivanti Security Controls * Ivanti Device and Application Control * Avecto Defendpoint DESIRABLE SKILLS/QUALIFICATIONS: * Citrix based VDI Infrastructure * Administering Licence Servers * Administering Managed Print Servers * ITIL Foundation * MCP/MCSE If you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Stoke-on-trent, Staffordshire
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Role: Messaging Engineer Rate: Circa £550 per day inside Location: Onsite in Stevenage Active DV clearance is required for this role We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Windows Servers and MS Exchange + Messaging desktop clients ie outlook + AV software products (Trend Micro Scanmail), Sophos A/V, Groupshield etc) + Support of SMTP Gateways (Exchange, MailSweeper etc) If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
16/05/2024
Project-based
Role: Messaging Engineer Rate: Circa £550 per day inside Location: Onsite in Stevenage Active DV clearance is required for this role We are looking for a skilled Messaging Engineer to provide operation support to our client's key customers. You will be experience to a 3rd Line Support level, and have experience with both BAU and projects across Wintel, Storage and Database technologies. Skills required; + Windows Servers and MS Exchange + Messaging desktop clients ie outlook + AV software products (Trend Micro Scanmail), Sophos A/V, Groupshield etc) + Support of SMTP Gateways (Exchange, MailSweeper etc) If you are interested in discussing this Messaging Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Role: DevOps Engineer Salary: Up to £50,000 per annum dependent on experience Location: Hybrid/Woking SC clearance is required for this role We are looking for an experienced DevOps Engineer with experience around 2-3 years experience in software development. You will be overseeing code releases, deployments, and support operational systems. Skills and experience; Active SC clearance Experience with cloud technologies ie AWS or Azure Programming language experience ie Java, Python, node.js or SQL Data technologies experience ie PostgreSQL, MongoDB, kafka, Hadoop If you are interested in discussing this DevOps Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
16/05/2024
Full time
Role: DevOps Engineer Salary: Up to £50,000 per annum dependent on experience Location: Hybrid/Woking SC clearance is required for this role We are looking for an experienced DevOps Engineer with experience around 2-3 years experience in software development. You will be overseeing code releases, deployments, and support operational systems. Skills and experience; Active SC clearance Experience with cloud technologies ie AWS or Azure Programming language experience ie Java, Python, node.js or SQL Data technologies experience ie PostgreSQL, MongoDB, kafka, Hadoop If you are interested in discussing this DevOps Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Role: DevOps Engineer Salary: Up to £50,000 per annum dependent on experience Location: Hybrid/Romsey SC clearance is required for this role We are looking for an experienced DevOps Engineer with experience around 2-3 years experience in software development. You will be overseeing code releases, deployments, and support operational systems. Skills and experience; Active SC clearance Experience with cloud technologies ie AWS or Azure Programming language experience ie Java, Python, node.js or SQL Data technologies experience ie PostgreSQL, MongoDB, kafka, Hadoop If you are interested in discussing this DevOps Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
16/05/2024
Full time
Role: DevOps Engineer Salary: Up to £50,000 per annum dependent on experience Location: Hybrid/Romsey SC clearance is required for this role We are looking for an experienced DevOps Engineer with experience around 2-3 years experience in software development. You will be overseeing code releases, deployments, and support operational systems. Skills and experience; Active SC clearance Experience with cloud technologies ie AWS or Azure Programming language experience ie Java, Python, node.js or SQL Data technologies experience ie PostgreSQL, MongoDB, kafka, Hadoop If you are interested in discussing this DevOps Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Role: Software Engineer Salary: Up to £55,000 per annum dependent on experience Location: Hybrid in Romsey SC clearance must be in place for this role. We are looking for an experienced Software Engineer with experience supporting Back End and Middleware frameworks. You will be joining an active and upcoming project delivery team. The Project team employ agile practices such as Scrum, Kanban and SAFe to manage their work, and make use of automated test and DevSecOps practices. Skills and experience; Experience designing, developing and engineering software and products Python/Java/Kotlin Experience supporting Back End and Middleware frameworks SQL and NoSQL database systems Linux operating systems If you are interested in discussing this Software Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
16/05/2024
Full time
Role: Software Engineer Salary: Up to £55,000 per annum dependent on experience Location: Hybrid in Romsey SC clearance must be in place for this role. We are looking for an experienced Software Engineer with experience supporting Back End and Middleware frameworks. You will be joining an active and upcoming project delivery team. The Project team employ agile practices such as Scrum, Kanban and SAFe to manage their work, and make use of automated test and DevSecOps practices. Skills and experience; Experience designing, developing and engineering software and products Python/Java/Kotlin Experience supporting Back End and Middleware frameworks SQL and NoSQL database systems Linux operating systems If you are interested in discussing this Software Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Role: Unix/Linux Engineer Salary: Up to £55,000 per annum + benefits Location: Onsite in Bristol SC and DV clearance will be required for this role. We are looking for a skilled Unix/Linux Engineer to join our client on a new project. You will be providing development, maintenance and operational support of client infrastructure, systems and software. Skills required; + Monitoring and support of infrastructure + Server administration + Redhat/Solaris experience + Virtualisation If you are interested in discussing this Unix/Linux Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
16/05/2024
Full time
Role: Unix/Linux Engineer Salary: Up to £55,000 per annum + benefits Location: Onsite in Bristol SC and DV clearance will be required for this role. We are looking for a skilled Unix/Linux Engineer to join our client on a new project. You will be providing development, maintenance and operational support of client infrastructure, systems and software. Skills required; + Monitoring and support of infrastructure + Server administration + Redhat/Solaris experience + Virtualisation If you are interested in discussing this Unix/Linux Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Role: Unix/Linux Engineer Salary: Up to £55,000 per annum + benefits Location: Onsite in Bolton SC and DV clearance will be required for this role. We are looking for a skilled Unix/Linux Engineer to join our client on a new project. You will be providing development, maintenance and operational support of client infrastructure, systems and software. Skills required; + Monitoring and support of infrastructure + Server administration + Redhat/Solaris experience + Virtualisation If you are interested in discussing this Unix/Linux Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
16/05/2024
Full time
Role: Unix/Linux Engineer Salary: Up to £55,000 per annum + benefits Location: Onsite in Bolton SC and DV clearance will be required for this role. We are looking for a skilled Unix/Linux Engineer to join our client on a new project. You will be providing development, maintenance and operational support of client infrastructure, systems and software. Skills required; + Monitoring and support of infrastructure + Server administration + Redhat/Solaris experience + Virtualisation If you are interested in discussing this Unix/Linux Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Role: Wintel Engineer Salary: Up to £55,000 per annum + benefits Location: Onsite in Bristol SC and DV clearance will be required for this role. We are looking for a skilled Wintel Engineer to join our client on a new project. You will be providing development, maintenance and operational support of client infrastructure, systems and software. Skills required; +Support to a 3rd line level + Virtualisation + Active Directory + SCOM/SCCM If you are interested in discussing this Wintel Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
16/05/2024
Full time
Role: Wintel Engineer Salary: Up to £55,000 per annum + benefits Location: Onsite in Bristol SC and DV clearance will be required for this role. We are looking for a skilled Wintel Engineer to join our client on a new project. You will be providing development, maintenance and operational support of client infrastructure, systems and software. Skills required; +Support to a 3rd line level + Virtualisation + Active Directory + SCOM/SCCM If you are interested in discussing this Wintel Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Role: Wintel Engineer Salary: Up to £55,000 per annum + benefits Location: Onsite in Bolton SC and DV clearance will be required for this role. We are looking for a skilled Wintel Engineer to join our client on a new project. You will be providing development, maintenance and operational support of client infrastructure, systems and software. Skills required; +Support to a 3rd line level + Virtualisation + Active Directory + SCOM/SCCM If you are interested in discussing this Wintel Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
16/05/2024
Full time
Role: Wintel Engineer Salary: Up to £55,000 per annum + benefits Location: Onsite in Bolton SC and DV clearance will be required for this role. We are looking for a skilled Wintel Engineer to join our client on a new project. You will be providing development, maintenance and operational support of client infrastructure, systems and software. Skills required; +Support to a 3rd line level + Virtualisation + Active Directory + SCOM/SCCM If you are interested in discussing this Wintel Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.