MLOPs Engineer (Junior to Expert level) x4 Location: Hybrid (Mainly London based - ad-hoc on-site) Duration: 6 months rolling Rate: £400pd to £1200pd DOE (Negotiable - please tell us what you are looking for) Overview: Are you a seasoned MLOps Engineer with a passion for AI and a track record of deploying, monitoring, and maintaining of machine learning models in production environments for optimal performance? As an MLOps Engineer, youll play a critical role in shaping and delivering cutting-edge solutions that redefine industries and create transformative impact. What You'll Do: . Deploy and maintain machine learning models in production environments. . Implement monitoring solutions to track model performance and detect anomalies. . Collaborate with data scientists and engineers to streamline the model deployment process. . Optimize models for scalability, reliability, and real-world performance. . Implement and manage model versioning and rollback procedures. . Troubleshoot and resolve issues related to model inference and data pipelines. . Stay updated on the latest developments in MLOps and implement best practices for model life cycle management. What You'll Bring: . 5+ years of experience in MLOps or a related field. . Masters or higher degree in Computer Science, Machine Learning, or a related field. . Solid understanding of machine learning concepts and model deployment. . Proficiency in programming languages such as Python. . Experience with model deployment frameworks (eg, TensorFlow Serving, TorchServe). . Knowledge of containerization and orchestration tools (eg, Docker, Kubernetes). . Familiarity with monitoring and logging tools for MLOps. . Strong collaboration and communication skills.
17/05/2024
Project-based
MLOPs Engineer (Junior to Expert level) x4 Location: Hybrid (Mainly London based - ad-hoc on-site) Duration: 6 months rolling Rate: £400pd to £1200pd DOE (Negotiable - please tell us what you are looking for) Overview: Are you a seasoned MLOps Engineer with a passion for AI and a track record of deploying, monitoring, and maintaining of machine learning models in production environments for optimal performance? As an MLOps Engineer, youll play a critical role in shaping and delivering cutting-edge solutions that redefine industries and create transformative impact. What You'll Do: . Deploy and maintain machine learning models in production environments. . Implement monitoring solutions to track model performance and detect anomalies. . Collaborate with data scientists and engineers to streamline the model deployment process. . Optimize models for scalability, reliability, and real-world performance. . Implement and manage model versioning and rollback procedures. . Troubleshoot and resolve issues related to model inference and data pipelines. . Stay updated on the latest developments in MLOps and implement best practices for model life cycle management. What You'll Bring: . 5+ years of experience in MLOps or a related field. . Masters or higher degree in Computer Science, Machine Learning, or a related field. . Solid understanding of machine learning concepts and model deployment. . Proficiency in programming languages such as Python. . Experience with model deployment frameworks (eg, TensorFlow Serving, TorchServe). . Knowledge of containerization and orchestration tools (eg, Docker, Kubernetes). . Familiarity with monitoring and logging tools for MLOps. . Strong collaboration and communication skills.
Lead AI Consultant Location: Bristol or Swindon (2 days a week on-site) Salary: £70,000 - £130,000 (based on experience) Sanderson are seeking an experienced Lead AI Consultant to join a leading SaaS platform provider. This is a unique opportunity to be part of a dynamic team and play a pivotal role in shaping the strategic direction of AI implementation within the business. About the Role: As the Lead AI Consultant, you will report directly to the CTO and be responsible for driving AI adoption, developing "big data" solutions, and defining API strategies. You will collaborate with senior product, technical, and operational managers to enhance the product suite with cutting-edge AI technologies. Key Responsibilities: Develop and execute the technical integration strategy. Create comprehensive "big data" solutions across products. Define internal and external API strategies. Enhance existing products through AI technologies. Design, develop, and implement AI solutions. Integrate AI with client data, APIs, and production systems. Conduct data analysis and build machine learning models. Utilize modern ML and AI libraries and frameworks. Deliver reliable solutions collaboratively. Desired Experience: Significant experience as an AI Consultant, Machine Learning Engineer, or similar role. Proven track record in start-up or dynamic environments. Hands-on experience with cloud-based AI and ML solutions (eg Azure). Knowledge of generative AI applications and embedding models. Proficiency in MLOps and DevOps practices. Strong programming skills in Python and C#. Experience with Big Data technologies and ETL processes. Familiarity with distributed computing frameworks like Kubernetes. Why Join: Drive AI innovation at a leading SaaS provider. Work with a dynamic, forward-thinking team. Engage in challenging projects that impact business growth. Enjoy a high degree of autonomy in defining AI strategy.
17/05/2024
Full time
Lead AI Consultant Location: Bristol or Swindon (2 days a week on-site) Salary: £70,000 - £130,000 (based on experience) Sanderson are seeking an experienced Lead AI Consultant to join a leading SaaS platform provider. This is a unique opportunity to be part of a dynamic team and play a pivotal role in shaping the strategic direction of AI implementation within the business. About the Role: As the Lead AI Consultant, you will report directly to the CTO and be responsible for driving AI adoption, developing "big data" solutions, and defining API strategies. You will collaborate with senior product, technical, and operational managers to enhance the product suite with cutting-edge AI technologies. Key Responsibilities: Develop and execute the technical integration strategy. Create comprehensive "big data" solutions across products. Define internal and external API strategies. Enhance existing products through AI technologies. Design, develop, and implement AI solutions. Integrate AI with client data, APIs, and production systems. Conduct data analysis and build machine learning models. Utilize modern ML and AI libraries and frameworks. Deliver reliable solutions collaboratively. Desired Experience: Significant experience as an AI Consultant, Machine Learning Engineer, or similar role. Proven track record in start-up or dynamic environments. Hands-on experience with cloud-based AI and ML solutions (eg Azure). Knowledge of generative AI applications and embedding models. Proficiency in MLOps and DevOps practices. Strong programming skills in Python and C#. Experience with Big Data technologies and ETL processes. Familiarity with distributed computing frameworks like Kubernetes. Why Join: Drive AI innovation at a leading SaaS provider. Work with a dynamic, forward-thinking team. Engage in challenging projects that impact business growth. Enjoy a high degree of autonomy in defining AI strategy.
Radar Engineer - Algorithm Development Salary: £65,000 to £80,000 Dependent on experience We are currently seeking a skilled and experienced Radar Engineer to join the team at a leading defence engineering consultancy. You will have a strong background in algorithm development, with proficiency in MATLAB and Python. As a Radar Engineer, you will be responsible for designing, developing, and testing radar systems and algorithms for a range of applications. You will work closely with our multidisciplinary team of engineers to deliver innovative solutions to complex problems. Please note - Security clearance will be required for this role. Location: Greater Southampton area. Work Pattern: Flexible/Hybrid (A combination of home and office working) Key Responsibilities: Design, develop, and test radar algorithms using MATLAB and Python Collaborate with cross-functional teams to integrate algorithms into radar systems Conduct research to identify new radar technologies and techniques Analyze system performance and recommend improvements Prepare technical reports and presentations for clients and stakeholders Stay up-to-date with the latest developments in radar engineering and related fields Essential Skills and Experience: Degree in Electrical Engineering, Physics, or a related field Proven experience in algorithm development for radar systems Strong proficiency in MATLAB and Python Experience with radar system design and analysis Excellent problem-solving skills and attention to detail Strong communication and teamwork skills Desirable Skills and Experience: Experience with other programming languages such as C++ or Java Familiarity with machine learning and artificial intelligence techniques Experience with simulation tools such as Simulink or Xilinx System Generator Knowledge of radar signal processing techniques Benefits: This blue chip employer offers a supportive and cooperative work environment, where you will have the opportunity to work on exciting and challenging projects. Benefits include: Hybrid working pattern (a combination of home and office working) Competitive salary and benefits package Comprehensive training and development opportunities Access to cutting-edge technology and resources Opportunities to work with leading experts in the field If you are a motivated and experienced Radar Engineer looking for a new challenge, we would love to hear from you.
16/05/2024
Full time
Radar Engineer - Algorithm Development Salary: £65,000 to £80,000 Dependent on experience We are currently seeking a skilled and experienced Radar Engineer to join the team at a leading defence engineering consultancy. You will have a strong background in algorithm development, with proficiency in MATLAB and Python. As a Radar Engineer, you will be responsible for designing, developing, and testing radar systems and algorithms for a range of applications. You will work closely with our multidisciplinary team of engineers to deliver innovative solutions to complex problems. Please note - Security clearance will be required for this role. Location: Greater Southampton area. Work Pattern: Flexible/Hybrid (A combination of home and office working) Key Responsibilities: Design, develop, and test radar algorithms using MATLAB and Python Collaborate with cross-functional teams to integrate algorithms into radar systems Conduct research to identify new radar technologies and techniques Analyze system performance and recommend improvements Prepare technical reports and presentations for clients and stakeholders Stay up-to-date with the latest developments in radar engineering and related fields Essential Skills and Experience: Degree in Electrical Engineering, Physics, or a related field Proven experience in algorithm development for radar systems Strong proficiency in MATLAB and Python Experience with radar system design and analysis Excellent problem-solving skills and attention to detail Strong communication and teamwork skills Desirable Skills and Experience: Experience with other programming languages such as C++ or Java Familiarity with machine learning and artificial intelligence techniques Experience with simulation tools such as Simulink or Xilinx System Generator Knowledge of radar signal processing techniques Benefits: This blue chip employer offers a supportive and cooperative work environment, where you will have the opportunity to work on exciting and challenging projects. Benefits include: Hybrid working pattern (a combination of home and office working) Competitive salary and benefits package Comprehensive training and development opportunities Access to cutting-edge technology and resources Opportunities to work with leading experts in the field If you are a motivated and experienced Radar Engineer looking for a new challenge, we would love to hear from you.
Radar Engineer - Algorithm Development Salary: £45,000 to £60,000 Dependent on experience We are currently seeking a skilled and experienced Radar Engineer to join the team at a leading defence engineering consultancy. You will have a strong background in algorithm development, with proficiency in MATLAB and Python. As a Radar Engineer, you will be responsible for designing, developing, and testing radar systems and algorithms for a range of applications. You will work closely with our multidisciplinary team of engineers to deliver innovative solutions to complex problems. Please note - Security clearance will be required for this role. Location: Greater Southampton area. Work Pattern: Flexible/Hybrid (A combination of home and office working) Key Responsibilities: Design, develop, and test radar algorithms using MATLAB and Python Collaborate with cross-functional teams to integrate algorithms into radar systems Conduct research to identify new radar technologies and techniques Analyze system performance and recommend improvements Prepare technical reports and presentations for clients and stakeholders Stay up-to-date with the latest developments in radar engineering and related fields Essential Skills and Experience: Degree in Electrical Engineering, Physics, or a related field Proven experience in algorithm development for radar systems Strong proficiency in MATLAB and Python Experience with radar system design and analysis Excellent problem-solving skills and attention to detail Strong communication and teamwork skills Desirable Skills and Experience: Experience with other programming languages such as C++ or Java Familiarity with machine learning and artificial intelligence techniques Experience with simulation tools such as Simulink or Xilinx System Generator Knowledge of radar signal processing techniques Benefits: This blue chip employer offers a supportive and cooperative work environment, where you will have the opportunity to work on exciting and challenging projects. Benefits include: Hybrid working pattern (a combination of home and office working) Competitive salary and benefits package Comprehensive training and development opportunities Access to cutting-edge technology and resources Opportunities to work with leading experts in the field If you are a motivated and experienced Radar Engineer looking for a new challenge, we would love to hear from you.
16/05/2024
Full time
Radar Engineer - Algorithm Development Salary: £45,000 to £60,000 Dependent on experience We are currently seeking a skilled and experienced Radar Engineer to join the team at a leading defence engineering consultancy. You will have a strong background in algorithm development, with proficiency in MATLAB and Python. As a Radar Engineer, you will be responsible for designing, developing, and testing radar systems and algorithms for a range of applications. You will work closely with our multidisciplinary team of engineers to deliver innovative solutions to complex problems. Please note - Security clearance will be required for this role. Location: Greater Southampton area. Work Pattern: Flexible/Hybrid (A combination of home and office working) Key Responsibilities: Design, develop, and test radar algorithms using MATLAB and Python Collaborate with cross-functional teams to integrate algorithms into radar systems Conduct research to identify new radar technologies and techniques Analyze system performance and recommend improvements Prepare technical reports and presentations for clients and stakeholders Stay up-to-date with the latest developments in radar engineering and related fields Essential Skills and Experience: Degree in Electrical Engineering, Physics, or a related field Proven experience in algorithm development for radar systems Strong proficiency in MATLAB and Python Experience with radar system design and analysis Excellent problem-solving skills and attention to detail Strong communication and teamwork skills Desirable Skills and Experience: Experience with other programming languages such as C++ or Java Familiarity with machine learning and artificial intelligence techniques Experience with simulation tools such as Simulink or Xilinx System Generator Knowledge of radar signal processing techniques Benefits: This blue chip employer offers a supportive and cooperative work environment, where you will have the opportunity to work on exciting and challenging projects. Benefits include: Hybrid working pattern (a combination of home and office working) Competitive salary and benefits package Comprehensive training and development opportunities Access to cutting-edge technology and resources Opportunities to work with leading experts in the field If you are a motivated and experienced Radar Engineer looking for a new challenge, we would love to hear from you.
Python Engineer - Job Description: As a Python Engineer, you will be responsible for developing, implementing, and maintaining Python-based applications and solutions. We are looking for a strong n umerical python experience & high-end hands-on developers with Numerical analytical experience & Machine learning. Responsibilities: Python experience with numerical libraries (Numpy/Pandas) Design, develop, and deploy Python-based applications and software solutions. Write clean, maintainable, and efficient code. Collaborate with cross-functional teams to gather and analyze requirements and translate them into technical specifications. Participate in code reviews and provide constructive feedback to team members. Troubleshoot, debug, and resolve issues in production and non-production environments. Requirements: Bachelor's degree in computer science, Engineering, or a related field (or equivalent work experience). Proven experience as a Python Developer or Software Engineer. Senior python developer with Numpy, Pandas & Database experience Strong proficiency in Python and its associated libraries and frameworks (eg, Django, Flask). Experience with relational databases (eg, MySQL, PostgreSQL) and non-relational databases (eg, MongoDB). Familiarity with Front End technologies (eg, HTML, CSS, JavaScript) is a plus. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Ability to work independently and in a team environment.
15/05/2024
Full time
Python Engineer - Job Description: As a Python Engineer, you will be responsible for developing, implementing, and maintaining Python-based applications and solutions. We are looking for a strong n umerical python experience & high-end hands-on developers with Numerical analytical experience & Machine learning. Responsibilities: Python experience with numerical libraries (Numpy/Pandas) Design, develop, and deploy Python-based applications and software solutions. Write clean, maintainable, and efficient code. Collaborate with cross-functional teams to gather and analyze requirements and translate them into technical specifications. Participate in code reviews and provide constructive feedback to team members. Troubleshoot, debug, and resolve issues in production and non-production environments. Requirements: Bachelor's degree in computer science, Engineering, or a related field (or equivalent work experience). Proven experience as a Python Developer or Software Engineer. Senior python developer with Numpy, Pandas & Database experience Strong proficiency in Python and its associated libraries and frameworks (eg, Django, Flask). Experience with relational databases (eg, MySQL, PostgreSQL) and non-relational databases (eg, MongoDB). Familiarity with Front End technologies (eg, HTML, CSS, JavaScript) is a plus. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Ability to work independently and in a team environment.
The successful Senior level Data Scientist/Engineer will ideally have experience within the Secure Gov domain, as well as: Hands-on experience of applying data science or machine learning in Defence/Security, wider public sector, or in academia Deep understanding of the Defence and Security sector and the opportunities for transformation from AI & Data One programming language eg Java/Python/C++ Cloud technologies (AWS) Machine Learning knowledge Above and beyond technology - we're looking for passionate Engineers, providing complex, innovative solutions to Customers. Always looking to improve and seek out the best approach. In return, you will be working for a leading Management Consultancy with clients spanning Central Government, Law Enforcement, Justice & Home Affairs. Being involved with cutting-edge projects, Consultants refer to as Futuristic, your technical skills will truly be kept ahead of the curve. Active DV clearance is required for this position. For more information, please don't hesitate to get in touch - (see below)
15/05/2024
Full time
The successful Senior level Data Scientist/Engineer will ideally have experience within the Secure Gov domain, as well as: Hands-on experience of applying data science or machine learning in Defence/Security, wider public sector, or in academia Deep understanding of the Defence and Security sector and the opportunities for transformation from AI & Data One programming language eg Java/Python/C++ Cloud technologies (AWS) Machine Learning knowledge Above and beyond technology - we're looking for passionate Engineers, providing complex, innovative solutions to Customers. Always looking to improve and seek out the best approach. In return, you will be working for a leading Management Consultancy with clients spanning Central Government, Law Enforcement, Justice & Home Affairs. Being involved with cutting-edge projects, Consultants refer to as Futuristic, your technical skills will truly be kept ahead of the curve. Active DV clearance is required for this position. For more information, please don't hesitate to get in touch - (see below)
Spectrum IT Recruitment (South) Ltd
Southampton, Hampshire
Role: Graduate Software Engineer Location: Southampton Salary: £30,000 - £40,000 Start Date: ASAP Tech Stack: Python, JavaScript, AWS, Machine Learning, Agile Our client, based in Southampton, are looking for a Graduate Software Engineer for a growing R & D focused company. As part of continued impressive growth plans the company requires a Graduate Software Engineer to join its existing team working on cutting edge projects with modern technology. The successful candidate is likely to have a degree in Computer Science, Physics, or a similar subject with knowledge/experience of Python, Java, or similar programming language. The company has a structured development programme for graduates and offers excellent opportunities for technical development and career progression. Key experience Degree in a relevant subject ie Computer Science, Maths or similar Programming knowledge in Python, Java, or similar language Any experience in the following areas would be advantageous but is not essential:- AI Machine Learning Datamodelling API development Cloud computing This is an opportunity to work in a varied role with a company committed to the professional development of its staff. Extensive practical training and support is available. If you are looking for a position of this nature, please get in touch for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
15/05/2024
Full time
Role: Graduate Software Engineer Location: Southampton Salary: £30,000 - £40,000 Start Date: ASAP Tech Stack: Python, JavaScript, AWS, Machine Learning, Agile Our client, based in Southampton, are looking for a Graduate Software Engineer for a growing R & D focused company. As part of continued impressive growth plans the company requires a Graduate Software Engineer to join its existing team working on cutting edge projects with modern technology. The successful candidate is likely to have a degree in Computer Science, Physics, or a similar subject with knowledge/experience of Python, Java, or similar programming language. The company has a structured development programme for graduates and offers excellent opportunities for technical development and career progression. Key experience Degree in a relevant subject ie Computer Science, Maths or similar Programming knowledge in Python, Java, or similar language Any experience in the following areas would be advantageous but is not essential:- AI Machine Learning Datamodelling API development Cloud computing This is an opportunity to work in a varied role with a company committed to the professional development of its staff. Extensive practical training and support is available. If you are looking for a position of this nature, please get in touch for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Dynamic team of implementation developers as we enhance our AI capabilities. Part of your role will be to define and implement AI-related products, including conversational flows, to solve complex user issues with ease. Experiment with the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities before/after they hit the market. These capabilities may include classical Machine Learning Algorithms or Deep Learning based models like LLMs. Explore deep learning-based AI products in terms of their architecture and complete product perspective. You are at the forefront of implementing solutions, like conversational flows, that are powered by NLU models or Now Assist skills powered by LLMs alike. Act as an SME to solve complex user issues related to AI solutions. You will become an expert at implementing the aforementioned AI Solutions for various customers. You will not only validate these newly introduced products, but also work alongside other teams to help them quickly make improvements to the product. Help define best practices to build and use AI products and various AI testing tools with customers and educate the team. Such tools may involve auto conflict detection, automation discovery, topic recommendation, batch testing tools, or generative AI tools. Analyze metrics to continuously measure the quality and E2E experiences of AI solutions with actionable insights. Advocate best practices for AI-based ITSM/HR/CSM solutions. Prepare technical deliverables for customers in a consistent, high-quality, and timely manner. Support the team with feedback to product teams to continually improve and expand product capabilities, features, and interoperability in consideration of customer needs and requirements. You will bring the on-ground issues faced by customers to the table. Work closely with internal stakeholders to ensure appropriate escalation of technical support issues. Be the technical escalation point in solving customer issues and coordinating and prioritizing timely resolutions with our engineering team.
13/05/2024
Project-based
Dynamic team of implementation developers as we enhance our AI capabilities. Part of your role will be to define and implement AI-related products, including conversational flows, to solve complex user issues with ease. Experiment with the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities before/after they hit the market. These capabilities may include classical Machine Learning Algorithms or Deep Learning based models like LLMs. Explore deep learning-based AI products in terms of their architecture and complete product perspective. You are at the forefront of implementing solutions, like conversational flows, that are powered by NLU models or Now Assist skills powered by LLMs alike. Act as an SME to solve complex user issues related to AI solutions. You will become an expert at implementing the aforementioned AI Solutions for various customers. You will not only validate these newly introduced products, but also work alongside other teams to help them quickly make improvements to the product. Help define best practices to build and use AI products and various AI testing tools with customers and educate the team. Such tools may involve auto conflict detection, automation discovery, topic recommendation, batch testing tools, or generative AI tools. Analyze metrics to continuously measure the quality and E2E experiences of AI solutions with actionable insights. Advocate best practices for AI-based ITSM/HR/CSM solutions. Prepare technical deliverables for customers in a consistent, high-quality, and timely manner. Support the team with feedback to product teams to continually improve and expand product capabilities, features, and interoperability in consideration of customer needs and requirements. You will bring the on-ground issues faced by customers to the table. Work closely with internal stakeholders to ensure appropriate escalation of technical support issues. Be the technical escalation point in solving customer issues and coordinating and prioritizing timely resolutions with our engineering team.
Dynamic team of implementation developers as we enhance our AI capabilities. Part of your role will be to define and implement AI-related products, including conversational flows, to solve complex user issues with ease. Experiment with the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities before/after they hit the market. These capabilities may include classical Machine Learning Algorithms or Deep Learning based models like LLMs. Explore deep learning-based AI products in terms of their architecture and complete product perspective. You are at the forefront of implementing solutions, like conversational flows, that are powered by NLU models or Now Assist skills powered by LLMs alike. Act as an SME to solve complex user issues related to AI solutions. You will become an expert at implementing the aforementioned AI Solutions for various customers. You will not only validate these newly introduced products, but also work alongside other teams to help them quickly make improvements to the product. Help define best practices to build and use AI products and various AI testing tools with customers and educate the team. Such tools may involve auto conflict detection, automation discovery, topic recommendation, batch testing tools, or generative AI tools. Analyze metrics to continuously measure the quality and E2E experiences of AI solutions with actionable insights. Advocate best practices for AI-based ITSM/HR/CSM solutions. Prepare technical deliverables for customers in a consistent, high-quality, and timely manner. Support the team with feedback to product teams to continually improve and expand product capabilities, features, and interoperability in consideration of customer needs and requirements. You will bring the on-ground issues faced by customers to the table. Work closely with internal stakeholders to ensure appropriate escalation of technical support issues. Be the technical escalation point in solving customer issues and coordinating and prioritizing timely resolutions with our engineering team.
13/05/2024
Project-based
Dynamic team of implementation developers as we enhance our AI capabilities. Part of your role will be to define and implement AI-related products, including conversational flows, to solve complex user issues with ease. Experiment with the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities before/after they hit the market. These capabilities may include classical Machine Learning Algorithms or Deep Learning based models like LLMs. Explore deep learning-based AI products in terms of their architecture and complete product perspective. You are at the forefront of implementing solutions, like conversational flows, that are powered by NLU models or Now Assist skills powered by LLMs alike. Act as an SME to solve complex user issues related to AI solutions. You will become an expert at implementing the aforementioned AI Solutions for various customers. You will not only validate these newly introduced products, but also work alongside other teams to help them quickly make improvements to the product. Help define best practices to build and use AI products and various AI testing tools with customers and educate the team. Such tools may involve auto conflict detection, automation discovery, topic recommendation, batch testing tools, or generative AI tools. Analyze metrics to continuously measure the quality and E2E experiences of AI solutions with actionable insights. Advocate best practices for AI-based ITSM/HR/CSM solutions. Prepare technical deliverables for customers in a consistent, high-quality, and timely manner. Support the team with feedback to product teams to continually improve and expand product capabilities, features, and interoperability in consideration of customer needs and requirements. You will bring the on-ground issues faced by customers to the table. Work closely with internal stakeholders to ensure appropriate escalation of technical support issues. Be the technical escalation point in solving customer issues and coordinating and prioritizing timely resolutions with our engineering team.