Field Engineer- English Speaking location Littau,Switzerland General aim of the position - Install/integrate and maintain telecommunication and infrastructure equipments in the wireless and Wireline networks within the assigned geographical area; - Daily travel to customers' network sites to perform tasks in the areas fulfilment, assurance and preventive maintenance; - Participate in oncall service rota. Main tasks Assurance - Follow troubleshooting procedures with the support from NOC and restore network services within the defined SLA; - Use the available tools and perform measurements to isolate and fix the faults; - Replace faulty equipment parts and perform functional tests to validate the troubleshooting results; - Implement temporary solutions whenever appropriate to help faster service restoration; - Log all actions and update the current status into the trouble ticketing tools; - Follow the spare part handling processes; - Support risk assessment activities when required; - Participate in 24x7 oncall rota. Fulfilment - Implement work orders, perform equipment installation, activation, site integration and testing within the defined SLA; - Record the implementation results into the corresponding tools, fill in service reports; - Activate the services and changes in the network together with NOC and/or customer DSS; - Notify and update NOC and/or customer DSS with the status of the changes during implementation; Preventive Maintenance - Perform preventive maintenance activities within the defined SLA; - Follow the preventive maintenance guidelines; - Perform site audits; - Resolve any issues and deficiencies found on site, including the ones discovered during site visits. - Support the Field Technician for complex tasks; - Member of project teams within Field Services. Required competencies - willingness to travel on a daily basis; - solid understanding of security and safety rules and standards; - not afraid to climb on masts and towers; - Education: recognised apprenticeship in the electrical or telecom area (eg electrician, electronician, multimedia technician, ) advanced education in telecom technologies (eg. telematician) is an advantage. Please send your CVS to: (see below)
26/04/2024
Full time
Field Engineer- English Speaking location Littau,Switzerland General aim of the position - Install/integrate and maintain telecommunication and infrastructure equipments in the wireless and Wireline networks within the assigned geographical area; - Daily travel to customers' network sites to perform tasks in the areas fulfilment, assurance and preventive maintenance; - Participate in oncall service rota. Main tasks Assurance - Follow troubleshooting procedures with the support from NOC and restore network services within the defined SLA; - Use the available tools and perform measurements to isolate and fix the faults; - Replace faulty equipment parts and perform functional tests to validate the troubleshooting results; - Implement temporary solutions whenever appropriate to help faster service restoration; - Log all actions and update the current status into the trouble ticketing tools; - Follow the spare part handling processes; - Support risk assessment activities when required; - Participate in 24x7 oncall rota. Fulfilment - Implement work orders, perform equipment installation, activation, site integration and testing within the defined SLA; - Record the implementation results into the corresponding tools, fill in service reports; - Activate the services and changes in the network together with NOC and/or customer DSS; - Notify and update NOC and/or customer DSS with the status of the changes during implementation; Preventive Maintenance - Perform preventive maintenance activities within the defined SLA; - Follow the preventive maintenance guidelines; - Perform site audits; - Resolve any issues and deficiencies found on site, including the ones discovered during site visits. - Support the Field Technician for complex tasks; - Member of project teams within Field Services. Required competencies - willingness to travel on a daily basis; - solid understanding of security and safety rules and standards; - not afraid to climb on masts and towers; - Education: recognised apprenticeship in the electrical or telecom area (eg electrician, electronician, multimedia technician, ) advanced education in telecom technologies (eg. telematician) is an advantage. Please send your CVS to: (see below)
Our client is looking for a skilled and enthusiastic network engineer to join their team based around Glasgow. The ideal candidate will have a strong grasp of the requirements below. If you feel that you are capable, I would love to hear from you and discuss the position in full. Duties and Responsibilities Design, implement, configure and manage the organisation's network infrastructure, including LANs, WANs, VPNs, Routers, Switches, Firewalls, and wireless access points. Identify and address issues to ensure high availability, reliability, and optimal performance. Deploy and maintain the systems' infrastructure, including Servers, storage solutions, operating systems, virtualisation platforms and cloud services. Manage network and systems capacity planning to accommodate growth and changing computing requirements. Collaborate with IT teams worldwide to develop integrated network and systems solutions aligned with business objectives and technology standards. Perform regular security assessments and audits to identify vulnerabilities and implement necessary patches, updates, and security protocols. Design, implement and maintain disaster recovery and business continuity plans. Provide technical support to end-users and other IT teams, addressing network and systems-related incidents and challenges. Document network and systems configurations, procedures, and troubleshooting guides to facilitate knowledge sharing and training. Stay informed about emerging technologies, industry trends, and best practices in networking and systems engineering. Automate network and systems tasks using Scripting languages and configuration management tools. Work with vendors and service providers for procurement, maintenance, and support of network and systems equipment and software. Install hardware for systems and users, as required. Packaging and deployment of applications and software updates. Identify, propose, contribute and manage IT projects for continuous improvement. Qualifications, Knowledge & Skills Bachelor's degree in Computer Science, Information Technology, or related field; or relevant work experience for a minimum of five years. Proven experience as a Network Engineer/Administrator, Systems Engineer/Administrator, or similar role, demonstrating proficiency in both networking and systems administration. Strong understanding of network protocols, routing, switching, and network security practices. Familiarity with various operating systems, including Windows and VMWare ESXi and experience in system administration. Proficiency in configuring and managing virtualisation platforms such as VMware. Scripting skills (eg, PowerShell) for network and systems automation and optimisation. Knowledge of hardware components, server architecture, and storage systems (SANs). Familiarity with security tools, encryption, certificates, PKI, authentication, and patch management for both networks and systems. Excellent communication skills to collaborate effectively with technical and non-technical teams. Strong problem-solving abilities for diagnosing and resolving complex network and systems issues. Ability to manage multiple tasks, projects, and priorities while adhering to deadlines. Main benefits: Salary Life Assurance x 4 times annual salary Critical Illness x 2 times annual salary Westfield Health Cover - CashPlan and Hospital Plan Personal Private Pension (currently Scottish Widows). Salary Exchange. 5% company contribution 34 day holiday (includes public holidays) Contribution to fitness club or classes Please send a copy of your CV for more information and to discuss your suitability. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
25/04/2024
Full time
Our client is looking for a skilled and enthusiastic network engineer to join their team based around Glasgow. The ideal candidate will have a strong grasp of the requirements below. If you feel that you are capable, I would love to hear from you and discuss the position in full. Duties and Responsibilities Design, implement, configure and manage the organisation's network infrastructure, including LANs, WANs, VPNs, Routers, Switches, Firewalls, and wireless access points. Identify and address issues to ensure high availability, reliability, and optimal performance. Deploy and maintain the systems' infrastructure, including Servers, storage solutions, operating systems, virtualisation platforms and cloud services. Manage network and systems capacity planning to accommodate growth and changing computing requirements. Collaborate with IT teams worldwide to develop integrated network and systems solutions aligned with business objectives and technology standards. Perform regular security assessments and audits to identify vulnerabilities and implement necessary patches, updates, and security protocols. Design, implement and maintain disaster recovery and business continuity plans. Provide technical support to end-users and other IT teams, addressing network and systems-related incidents and challenges. Document network and systems configurations, procedures, and troubleshooting guides to facilitate knowledge sharing and training. Stay informed about emerging technologies, industry trends, and best practices in networking and systems engineering. Automate network and systems tasks using Scripting languages and configuration management tools. Work with vendors and service providers for procurement, maintenance, and support of network and systems equipment and software. Install hardware for systems and users, as required. Packaging and deployment of applications and software updates. Identify, propose, contribute and manage IT projects for continuous improvement. Qualifications, Knowledge & Skills Bachelor's degree in Computer Science, Information Technology, or related field; or relevant work experience for a minimum of five years. Proven experience as a Network Engineer/Administrator, Systems Engineer/Administrator, or similar role, demonstrating proficiency in both networking and systems administration. Strong understanding of network protocols, routing, switching, and network security practices. Familiarity with various operating systems, including Windows and VMWare ESXi and experience in system administration. Proficiency in configuring and managing virtualisation platforms such as VMware. Scripting skills (eg, PowerShell) for network and systems automation and optimisation. Knowledge of hardware components, server architecture, and storage systems (SANs). Familiarity with security tools, encryption, certificates, PKI, authentication, and patch management for both networks and systems. Excellent communication skills to collaborate effectively with technical and non-technical teams. Strong problem-solving abilities for diagnosing and resolving complex network and systems issues. Ability to manage multiple tasks, projects, and priorities while adhering to deadlines. Main benefits: Salary Life Assurance x 4 times annual salary Critical Illness x 2 times annual salary Westfield Health Cover - CashPlan and Hospital Plan Personal Private Pension (currently Scottish Widows). Salary Exchange. 5% company contribution 34 day holiday (includes public holidays) Contribution to fitness club or classes Please send a copy of your CV for more information and to discuss your suitability. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Network Consultant - €80-85K + BONUS + CAR ALLOWANCE Capellen, Luxembourg My client a highly successful Global IT Services company are looking for a skilled & dynamic Network Consultant with a focus on Enterprise Network & Data Centre solutions. If successful, you will serve as a critical link between technical expertise & client engagement, providing pre-sales support and delivering both network and data centre solutions to help clients along their digital transformation journey. Responsibilities Act as the primary point of contact for clients, understanding their enterprise network and data centre infrastructure needs. Collaborate with the sales team and clients to design customised Cisco-based solutions that align with client requirements. Deliver compelling technical presentations & demonstrations to showcase the benefits and features of our Cisco solutions. Collaborate with clients to assess their network and data centre needs, designing Cisco network and data centre solutions that meet business objectives, scalability, and security requirements. Develop technical design documentation such as high-level design, low level design, bill of material, configuration templates. Stay up to date with the latest Cisco technologies, trends, and best practices. What will make you a good fit for the role? Help Client navigate through the ever-evolving network infrastructure and become a trusted advisor. Excellent understanding of Network topology, design and implementation of Routers & Switches. Experience in Presales or Sales, solid knowledge regarding IT infrastructure, and cloud services. Ability to translate business requirements into high level technical requirement. Lead a project in design and implementation using skills in routing, switching, Firewall, wireless, enterprise & Data Centre technologies. Design & implementation of SD-WAN and cloud connectivity solution for Cisco, Silver Peak, Palo Alto etc. Exposure to multi-vendor technologies in enterprise network with experience to design and implement them. CCNP/JNCIP, CCDP, JNCIE/CCIE (a plus), AWS, Azure, ITIL. Network Consultant - €80-85K + BONUS + CAR ALLOWANCE
25/04/2024
Full time
Network Consultant - €80-85K + BONUS + CAR ALLOWANCE Capellen, Luxembourg My client a highly successful Global IT Services company are looking for a skilled & dynamic Network Consultant with a focus on Enterprise Network & Data Centre solutions. If successful, you will serve as a critical link between technical expertise & client engagement, providing pre-sales support and delivering both network and data centre solutions to help clients along their digital transformation journey. Responsibilities Act as the primary point of contact for clients, understanding their enterprise network and data centre infrastructure needs. Collaborate with the sales team and clients to design customised Cisco-based solutions that align with client requirements. Deliver compelling technical presentations & demonstrations to showcase the benefits and features of our Cisco solutions. Collaborate with clients to assess their network and data centre needs, designing Cisco network and data centre solutions that meet business objectives, scalability, and security requirements. Develop technical design documentation such as high-level design, low level design, bill of material, configuration templates. Stay up to date with the latest Cisco technologies, trends, and best practices. What will make you a good fit for the role? Help Client navigate through the ever-evolving network infrastructure and become a trusted advisor. Excellent understanding of Network topology, design and implementation of Routers & Switches. Experience in Presales or Sales, solid knowledge regarding IT infrastructure, and cloud services. Ability to translate business requirements into high level technical requirement. Lead a project in design and implementation using skills in routing, switching, Firewall, wireless, enterprise & Data Centre technologies. Design & implementation of SD-WAN and cloud connectivity solution for Cisco, Silver Peak, Palo Alto etc. Exposure to multi-vendor technologies in enterprise network with experience to design and implement them. CCNP/JNCIP, CCDP, JNCIE/CCIE (a plus), AWS, Azure, ITIL. Network Consultant - €80-85K + BONUS + CAR ALLOWANCE
Network Engineer vacancy for a globally operating Zurich based company in the sports sector . Your tasks: Managing the network infrastructure build and implementation, network planning, delivery, and operations for venues, events and offices, including the commissioning and decommissioning of venues Reviewing Network Infrastructure design and ensuring all aspects of the Network deliverables are implemented according to the company's requirements Contributing to the scope definition, procurement liaison, supplier selection and onboarding of Telco and Network suppliers Overseeing the effective and efficient provision of Network services, and reporting status, issues and risks related to Network projects and operations Performing equipment configuration, tests, handover, monitoring and troubleshooting Delivering technical guidance, coaching and mentoring to team members, including preparation of good practice and educational material for personnel Your experience/knowledge: 8+ years of experience in network with proven track record of delivery of wireless networks in complex and high-density areas Strong IT skills and relevant knowledge in Telecom Service Providers networks, wired and wireless infrastructure design and implementation, network integration and connectivity Strong background in networks, protocols, design, commissioning and operation of following systems like WAN/LAN, MPLS, VPN, Routing, VLAN, VoIP, Multicast, NAC, Wireless Expertise in structured cabling, including copper and fibre, in a heterogeneous model University degree or similar higher education, in Information Technology, Computer Science or related field, along with technology certifications such as CCNP, CCIE, CISSP, or equivalent experience Language skills: English - fluent in written and spoken, German, French or Spanish would be beneficial Your soft skills: Team Player with positive attitude, patience and persistence Excellent analytical, problem-solving and communication skills Location: Zurich, Switzerland Sector: Sports Start: ASAP Duration: Permanent Ref .Nr.: BH21425 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
25/04/2024
Full time
Network Engineer vacancy for a globally operating Zurich based company in the sports sector . Your tasks: Managing the network infrastructure build and implementation, network planning, delivery, and operations for venues, events and offices, including the commissioning and decommissioning of venues Reviewing Network Infrastructure design and ensuring all aspects of the Network deliverables are implemented according to the company's requirements Contributing to the scope definition, procurement liaison, supplier selection and onboarding of Telco and Network suppliers Overseeing the effective and efficient provision of Network services, and reporting status, issues and risks related to Network projects and operations Performing equipment configuration, tests, handover, monitoring and troubleshooting Delivering technical guidance, coaching and mentoring to team members, including preparation of good practice and educational material for personnel Your experience/knowledge: 8+ years of experience in network with proven track record of delivery of wireless networks in complex and high-density areas Strong IT skills and relevant knowledge in Telecom Service Providers networks, wired and wireless infrastructure design and implementation, network integration and connectivity Strong background in networks, protocols, design, commissioning and operation of following systems like WAN/LAN, MPLS, VPN, Routing, VLAN, VoIP, Multicast, NAC, Wireless Expertise in structured cabling, including copper and fibre, in a heterogeneous model University degree or similar higher education, in Information Technology, Computer Science or related field, along with technology certifications such as CCNP, CCIE, CISSP, or equivalent experience Language skills: English - fluent in written and spoken, German, French or Spanish would be beneficial Your soft skills: Team Player with positive attitude, patience and persistence Excellent analytical, problem-solving and communication skills Location: Zurich, Switzerland Sector: Sports Start: ASAP Duration: Permanent Ref .Nr.: BH21425 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
IT Support Technician Hull (East Yorkshire) Permanent £25,000 (DOE) IT Support Technician needed to provide IT tech support for a School based in Hull (East Yorkshire). DBS certificate required (Enhanced Disclosure). A chance to join a leading IT managed services business specialising in providing IT support into the Education sector. Start ideally in May/June 2024. Key experience + tasks will include: Providing day-to-day IT support for Desktop PCs, Mobile Devices, Laptops, Chromebooks and Tablets. Peripheral Support for Printers, Scanners, Interactive Whiteboards, Projectors + Audio/Visual equipment. Wireless networking, troubleshooting, image build, deploy tools, Microsoft and Apple devices, Microsoft Windows, O365 and Google Workspace. Strong customer-facing skills. Must be able to engage positively with client to ensure that technology delivers for the School. Soft skills: proactive, organised, workload prioritisation, approachable, professional and problem solver. DBS certificate (Enhanced Disclosure) and previous Schools/Education sector experience preferred. Salary/Benefits: £25,000 Base (DOE) + 25 days holiday (plus BHs) + Medical Healthcare + Life Assurance + Group Personal Pension Plan + More!
25/04/2024
Full time
IT Support Technician Hull (East Yorkshire) Permanent £25,000 (DOE) IT Support Technician needed to provide IT tech support for a School based in Hull (East Yorkshire). DBS certificate required (Enhanced Disclosure). A chance to join a leading IT managed services business specialising in providing IT support into the Education sector. Start ideally in May/June 2024. Key experience + tasks will include: Providing day-to-day IT support for Desktop PCs, Mobile Devices, Laptops, Chromebooks and Tablets. Peripheral Support for Printers, Scanners, Interactive Whiteboards, Projectors + Audio/Visual equipment. Wireless networking, troubleshooting, image build, deploy tools, Microsoft and Apple devices, Microsoft Windows, O365 and Google Workspace. Strong customer-facing skills. Must be able to engage positively with client to ensure that technology delivers for the School. Soft skills: proactive, organised, workload prioritisation, approachable, professional and problem solver. DBS certificate (Enhanced Disclosure) and previous Schools/Education sector experience preferred. Salary/Benefits: £25,000 Base (DOE) + 25 days holiday (plus BHs) + Medical Healthcare + Life Assurance + Group Personal Pension Plan + More!
Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team. You must have skills in the following: Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second-line level. Strong experience working in an environment aligning with ITIL best practices. Strong Experience of managing Azure AD and Conditional Access. Experience with patch management. Experience in a 2nd line service desk role Experience in training and mentoring Experience of working with Windows operating system images and maintenance. Experience troubleshooting application issues, and investigating Servers, applications & GPOs. Ability to take log files and events, then problem solve, and root cause analysis issues. Strong problem-solving and investigative skills. A good understanding of end-user device security principles. A good understanding of network principals, wireless, Switches and ability to complete troubleshooting. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
25/04/2024
Full time
Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team. You must have skills in the following: Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second-line level. Strong experience working in an environment aligning with ITIL best practices. Strong Experience of managing Azure AD and Conditional Access. Experience with patch management. Experience in a 2nd line service desk role Experience in training and mentoring Experience of working with Windows operating system images and maintenance. Experience troubleshooting application issues, and investigating Servers, applications & GPOs. Ability to take log files and events, then problem solve, and root cause analysis issues. Strong problem-solving and investigative skills. A good understanding of end-user device security principles. A good understanding of network principals, wireless, Switches and ability to complete troubleshooting. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Senior Applications Engineer (Automotive & Defence) - RL7365 Salary Competitive Benefits Excellent Benefits Location Paris The Client Curo are partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the lab, and ensure new products and services perform in the real world. Their innovative portfolio of products and services address the test, assurance, and automation challenges of a new generation of technologies: 5G, SD-WAN, Cloud, Autonomous Vehicles and beyond. The company designs, manufactures, and supplies advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators and computer systems running complex application software; all designed in-house. The Candidate The successful candidate will have industry experience with Positioning, Navigation & Timing (PNT)/Global navigation satellite systems (GNSS), or similar wireless technologies including test methodology and analysis skills. The role requires a confident communicator, who has the ability to explain and present technical solutions and the benefits they provide to the organisations clients in the Defence and Automotive space. We are looking for a driver, to facilitate client visits. The Role As an Applications Engineer, you would be focusing predominantly on the military and automotive market. Reporting into the professional services team based in the UK, you will be responsible for assisting the BD teams in providing technical pre-sales and apps support in a timely fashion based on the opportunity and complexity at hand. Whilst working closely with customers it would be expected of you to build a relationship with the customer, develop deep understanding of their use case and provide feedback back to the Professional Services team and wider Business Unit. Some elements of delivering Professional Services mostly in EMEA could also be part of the role. You will have a close working relationship with peers in Sales, Global Services, and Business Development. In addition, the role will be hybrid with occasional visits to the organisations UK office in Devon and customer site locations, particularly across the EMEA sector as needed. Key Duties Provide technical and applications support primarily in pre-sales but also in post-sales situations. Engage in complex technical discussions with customers to understand their needs. Utilize deep knowledge of the companys products and services to align appropriate solutions based on client needs. Help design solutions and formulate responses to RFx, deliver POC/demos, and present solutions to customers. Liaise closely with engineering, professional services and tailored solutions teams to address complex customer requests. Grow depth of relationships with customers in the Defence and Automotive markets. Staying abreast of developments in GNSS/PNT technologies and test methodologies. Provide customer feedback on products, services, and process improvements as needed. Work closely with Sales Enablement team to generate application-specific materials. Requirements Bachelors degree in electrical engineering, Computer Science, or another technical field from an accredited university; or equivalent work experience. Significant experience of relevant industry experience with GNSS, PNT or similar technologies. Familiarity with test automation programming environments including LabView,Matlab desirable. Self-motivated team player with proven problem-solving skills. Experience in a customer-facing role is preferred. Ability to communicate technical material clearly, both verbally and in writing. Ability to work closely with other people to solve challenging problems. Experience using GNSS Test Equipment and/or GNSS receivers is a plus. Travel may be required up to 25% To apply for this Senior Applications Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
25/04/2024
Full time
Senior Applications Engineer (Automotive & Defence) - RL7365 Salary Competitive Benefits Excellent Benefits Location Paris The Client Curo are partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the lab, and ensure new products and services perform in the real world. Their innovative portfolio of products and services address the test, assurance, and automation challenges of a new generation of technologies: 5G, SD-WAN, Cloud, Autonomous Vehicles and beyond. The company designs, manufactures, and supplies advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators and computer systems running complex application software; all designed in-house. The Candidate The successful candidate will have industry experience with Positioning, Navigation & Timing (PNT)/Global navigation satellite systems (GNSS), or similar wireless technologies including test methodology and analysis skills. The role requires a confident communicator, who has the ability to explain and present technical solutions and the benefits they provide to the organisations clients in the Defence and Automotive space. We are looking for a driver, to facilitate client visits. The Role As an Applications Engineer, you would be focusing predominantly on the military and automotive market. Reporting into the professional services team based in the UK, you will be responsible for assisting the BD teams in providing technical pre-sales and apps support in a timely fashion based on the opportunity and complexity at hand. Whilst working closely with customers it would be expected of you to build a relationship with the customer, develop deep understanding of their use case and provide feedback back to the Professional Services team and wider Business Unit. Some elements of delivering Professional Services mostly in EMEA could also be part of the role. You will have a close working relationship with peers in Sales, Global Services, and Business Development. In addition, the role will be hybrid with occasional visits to the organisations UK office in Devon and customer site locations, particularly across the EMEA sector as needed. Key Duties Provide technical and applications support primarily in pre-sales but also in post-sales situations. Engage in complex technical discussions with customers to understand their needs. Utilize deep knowledge of the companys products and services to align appropriate solutions based on client needs. Help design solutions and formulate responses to RFx, deliver POC/demos, and present solutions to customers. Liaise closely with engineering, professional services and tailored solutions teams to address complex customer requests. Grow depth of relationships with customers in the Defence and Automotive markets. Staying abreast of developments in GNSS/PNT technologies and test methodologies. Provide customer feedback on products, services, and process improvements as needed. Work closely with Sales Enablement team to generate application-specific materials. Requirements Bachelors degree in electrical engineering, Computer Science, or another technical field from an accredited university; or equivalent work experience. Significant experience of relevant industry experience with GNSS, PNT or similar technologies. Familiarity with test automation programming environments including LabView,Matlab desirable. Self-motivated team player with proven problem-solving skills. Experience in a customer-facing role is preferred. Ability to communicate technical material clearly, both verbally and in writing. Ability to work closely with other people to solve challenging problems. Experience using GNSS Test Equipment and/or GNSS receivers is a plus. Travel may be required up to 25% To apply for this Senior Applications Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Digital & Technology Advisory Lead) - Aero and Rail Transportation Location: UK/Europe ( Preferably: UK/France/Italy ) Remote-Flexible for travel if required Experience: 10+ years of experience in an ER&D segment, a technology leader having performed roles in Business Development, Pre-sales, Customer facing engagements, Industry expert working and living in Europe. Job Description Business Development Skills & Experience: Driving end-to-end pursuit cycle Work very closely (possibly co-located) and working closely with Sales & Account Management to identify/create, qualify and drive to closure, opportunities with medical devices and healthcare providers. Shape and solution software engagements in collaboration with subject matter experts as relevant. Develop and communicate compelling value propositions with key stakeholders (CTO/Engineering/Product Digital Org.); Client relationship management and networking with Clients R&D peers: Forging strong relationships Build trusted advisor relationships and influential partnerships with clients R&D peer architect/SMEs/specialist based on a strong foundation of business and technology expertise and leverage them to gather insights concerning eg on-going/upcoming project initiatives/WoW/technical approaches-directions at customer end Job Description Summary Lead will be responsible for supporting the go-to-market efforts of Client's Aero and Rail Transport business having worked in the industry and deep understanding of the market including trends and projects in rolling stock, rail control, services, and infrastructure. Signaling and Supervision systems, next Generation Platforms, Cybersecurity. An ideal candidate should be familiar with and having been involved with generating new business in following areas: - Digital Engineering (Digital Thread, PLM, MOM, Aftermarket sales), Digital Technology (Data Platforms, Data Analytics, GEN AI Cloud software solutions), - Autonomous Solutions (Smart Factors, Intelligent Products, hyper sensorization and IoT, V&V, H/W Build to Spec Products, and S/W Embedded solutions, Wireless Connectivity in Aero& Rail Transport), - Sustainability (Renewable materials and smart grids, renewable fuels eg, Hydrogen, Electrification and EV solutions)
23/04/2024
Full time
Digital & Technology Advisory Lead) - Aero and Rail Transportation Location: UK/Europe ( Preferably: UK/France/Italy ) Remote-Flexible for travel if required Experience: 10+ years of experience in an ER&D segment, a technology leader having performed roles in Business Development, Pre-sales, Customer facing engagements, Industry expert working and living in Europe. Job Description Business Development Skills & Experience: Driving end-to-end pursuit cycle Work very closely (possibly co-located) and working closely with Sales & Account Management to identify/create, qualify and drive to closure, opportunities with medical devices and healthcare providers. Shape and solution software engagements in collaboration with subject matter experts as relevant. Develop and communicate compelling value propositions with key stakeholders (CTO/Engineering/Product Digital Org.); Client relationship management and networking with Clients R&D peers: Forging strong relationships Build trusted advisor relationships and influential partnerships with clients R&D peer architect/SMEs/specialist based on a strong foundation of business and technology expertise and leverage them to gather insights concerning eg on-going/upcoming project initiatives/WoW/technical approaches-directions at customer end Job Description Summary Lead will be responsible for supporting the go-to-market efforts of Client's Aero and Rail Transport business having worked in the industry and deep understanding of the market including trends and projects in rolling stock, rail control, services, and infrastructure. Signaling and Supervision systems, next Generation Platforms, Cybersecurity. An ideal candidate should be familiar with and having been involved with generating new business in following areas: - Digital Engineering (Digital Thread, PLM, MOM, Aftermarket sales), Digital Technology (Data Platforms, Data Analytics, GEN AI Cloud software solutions), - Autonomous Solutions (Smart Factors, Intelligent Products, hyper sensorization and IoT, V&V, H/W Build to Spec Products, and S/W Embedded solutions, Wireless Connectivity in Aero& Rail Transport), - Sustainability (Renewable materials and smart grids, renewable fuels eg, Hydrogen, Electrification and EV solutions)
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
23/04/2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Infrastructure Team Leader Exeter - Devon - Hybrid £40,000-£50,000 The Role The Infrastructure Team is a small team of engineers with high levels of experience, competence and capabilities. This team is responsible for the design, support and delivery of high level and technical products and services and as such need to work to exacting standards of quality and professionalism at all times. The Infrastructure Team Lead role is responsible for the definition and adherence of those standards across the team. In addition, this person will assume responsibility for the availability, performance, resilience and security of the core platform and infrastructure and will undertake whatever actions necessary to ensure this within the agreed operating constraints and budget. As the company's senior engineer the post holder will provide a technical consultancy and architect service as required. Duties and responsibilities Team Leader Manage the team is a positive manner to align with business growth plans. Own the planning and administration of the infrastructure roadmap and product owner responsibilities Represent the Infrastructure team at meetings. Setting and managing regular goals and appraisals for the infrastructure team. Demonstrates consistent levels of professionalism at all times and leads by example. Core Infrastructure & Technical Architecture/Support Work within Company policies and guidelines. Be involved in the design, implementation and support for all data networks across all locations. This includes Local Area Networks and liaising with the managed WAN providers for effective fault resolution. Provide expert support for workstations & Servers running Microsoft Server / Workstation Products, Citrix, Linux. Implement and Provide expert support on storage both local and network based. Server Planning, Design, Build and Fault fixing. Use of Group Policy and Active Directory to control Workstation and Server behaviour across the network, auditing users & ensure it is working correctly. Ensure all backup processes for network equipment and Servers are robust running according to the backup policy. Ensure IT systems are protected against virus infections and infections are controlled in accordance with best practice. Ensure all documentation is maintained up-to-date, accurately and in an easily understood manner. Be involved in regular audits of company equipment and software used and recommend improvements and upgrades. To implement and document policies, standards and procedures, proposing upgrades and enhancements to these from the basis of own expert knowledge, and experience with the installed equipment. Liaise with key suppliers and customers to ensure the effective delivery or projects and products. Be available as part of the out of hours on call rota, and be able to effectively prioritse and troubleshoot issues affecting critical services. Pre Sales Support Support pre-sales activity escalated by the pre-sales engineer Plan, design and cost proposed solutions to meet customers' needs Serve as escalation point for the pre-sales engineer where there's greater technical complexity. Other As a senior engineer you will possess the ability to not just train your fellow team members but also the other support teams. Occasionally travel to other locations and stay overnight. Perform any other reasonable duties as required. Qualifications and experience Experienced 3rd Line engineer who has either worked as a team leader or is looking to further their career by managing a small team. Although not essentials Microsoft, Networking or Linux accreditations are a bonus. Knowledge, skills and abilities Use of Active Directory, Group policy and File permissions in Microsoft and Linux (Debian) A good understanding of basic network functions such as NAT, Spanning Tree, HSRP, VLANs, routing of traffic and the use of subnets. An ability to maintain regular backups of Servers using a mixture of backup and recovery products. An ability to configure and troubleshoot, Switches, Firewalls Routers and wireless networks. A detailed understanding of copper structured and fibre optic cabling systems The post holder will have the ability to produce Technical Documentation to an agreed standard. Keep abreast of industry technology and advise on vendor product developments.
22/04/2024
Full time
Infrastructure Team Leader Exeter - Devon - Hybrid £40,000-£50,000 The Role The Infrastructure Team is a small team of engineers with high levels of experience, competence and capabilities. This team is responsible for the design, support and delivery of high level and technical products and services and as such need to work to exacting standards of quality and professionalism at all times. The Infrastructure Team Lead role is responsible for the definition and adherence of those standards across the team. In addition, this person will assume responsibility for the availability, performance, resilience and security of the core platform and infrastructure and will undertake whatever actions necessary to ensure this within the agreed operating constraints and budget. As the company's senior engineer the post holder will provide a technical consultancy and architect service as required. Duties and responsibilities Team Leader Manage the team is a positive manner to align with business growth plans. Own the planning and administration of the infrastructure roadmap and product owner responsibilities Represent the Infrastructure team at meetings. Setting and managing regular goals and appraisals for the infrastructure team. Demonstrates consistent levels of professionalism at all times and leads by example. Core Infrastructure & Technical Architecture/Support Work within Company policies and guidelines. Be involved in the design, implementation and support for all data networks across all locations. This includes Local Area Networks and liaising with the managed WAN providers for effective fault resolution. Provide expert support for workstations & Servers running Microsoft Server / Workstation Products, Citrix, Linux. Implement and Provide expert support on storage both local and network based. Server Planning, Design, Build and Fault fixing. Use of Group Policy and Active Directory to control Workstation and Server behaviour across the network, auditing users & ensure it is working correctly. Ensure all backup processes for network equipment and Servers are robust running according to the backup policy. Ensure IT systems are protected against virus infections and infections are controlled in accordance with best practice. Ensure all documentation is maintained up-to-date, accurately and in an easily understood manner. Be involved in regular audits of company equipment and software used and recommend improvements and upgrades. To implement and document policies, standards and procedures, proposing upgrades and enhancements to these from the basis of own expert knowledge, and experience with the installed equipment. Liaise with key suppliers and customers to ensure the effective delivery or projects and products. Be available as part of the out of hours on call rota, and be able to effectively prioritse and troubleshoot issues affecting critical services. Pre Sales Support Support pre-sales activity escalated by the pre-sales engineer Plan, design and cost proposed solutions to meet customers' needs Serve as escalation point for the pre-sales engineer where there's greater technical complexity. Other As a senior engineer you will possess the ability to not just train your fellow team members but also the other support teams. Occasionally travel to other locations and stay overnight. Perform any other reasonable duties as required. Qualifications and experience Experienced 3rd Line engineer who has either worked as a team leader or is looking to further their career by managing a small team. Although not essentials Microsoft, Networking or Linux accreditations are a bonus. Knowledge, skills and abilities Use of Active Directory, Group policy and File permissions in Microsoft and Linux (Debian) A good understanding of basic network functions such as NAT, Spanning Tree, HSRP, VLANs, routing of traffic and the use of subnets. An ability to maintain regular backups of Servers using a mixture of backup and recovery products. An ability to configure and troubleshoot, Switches, Firewalls Routers and wireless networks. A detailed understanding of copper structured and fibre optic cabling systems The post holder will have the ability to produce Technical Documentation to an agreed standard. Keep abreast of industry technology and advise on vendor product developments.
About the role We are an innovative high-tech next-generation telecommunications start-up based in the Surrey area, actively seeking exceptionally talented engineers to join our dynamic team. As part of this role, your focus will span the entire development lifecycle, from concept through to volume production. You will be engaged in every aspect of the development process to ensure successful outcomes. This role requires a strong emphasis on multi-functional collaboration and fostering a robust team spirit. We are seeking candidates with a flexible working attitude, a team player who can also demonstrating the ability to work autonomously and take responsibility in a dynamic environment. Responsibilities Design and develop RF circuits and systems for telecom products, including transceivers, amplifiers, filters, Clocks circuits and antennas. Participate in the full life cycle of telecoms Radio product development, from specification and design through implementation, testing and support. Conduct feasibility studies and perform RF simulations to optimise system performance. Coordinate design review activities to ensure that designs meet their requirements. Collaborate with cross-functional teams, including hardware, firmware and software and test engineers to ensure seamless integration of RF circuits into overall product design. Conduct testing and validation of RF designs, troubleshooting and resolving any issues that arise during the development process. Create and maintain comprehensive documentation for the RF Design, including design specifications, debug guide and user manuals. Work closely with manufacturing teams to ensure successful transfer of RF designs into production. Stay current with industry trends and emerging technologies in RF and telecom to contribute innovative ideas to product development. Develop/maintain supplier relationships. Candidate requirements Bachelor s or master s degree in Electrical and Electronic engineering or related fields. Experience with 4G and beyond technologies. Over 8 years proven Industrial experience in RF circuit design for telecom products, with a focus on wireless communication systems. Knowledge of RF front-end modules, Clocks, FPGA functionalities and architectures. Proficiency in RF simulation tools and design software (e.g., ADS, HFSS). Experience with measurement equipment such as network analysers and spectrum analysers. Familiarity with multi-layer PCB layout and design considerations for RF circuits. Familiarity with industry standards and regulations related to RF and wireless communication. Excellent problem-solving skills and the ability to work in a fast-paced, collaborative environment. Excellent verbal and written communication skills.
10/04/2024
Full time
About the role We are an innovative high-tech next-generation telecommunications start-up based in the Surrey area, actively seeking exceptionally talented engineers to join our dynamic team. As part of this role, your focus will span the entire development lifecycle, from concept through to volume production. You will be engaged in every aspect of the development process to ensure successful outcomes. This role requires a strong emphasis on multi-functional collaboration and fostering a robust team spirit. We are seeking candidates with a flexible working attitude, a team player who can also demonstrating the ability to work autonomously and take responsibility in a dynamic environment. Responsibilities Design and develop RF circuits and systems for telecom products, including transceivers, amplifiers, filters, Clocks circuits and antennas. Participate in the full life cycle of telecoms Radio product development, from specification and design through implementation, testing and support. Conduct feasibility studies and perform RF simulations to optimise system performance. Coordinate design review activities to ensure that designs meet their requirements. Collaborate with cross-functional teams, including hardware, firmware and software and test engineers to ensure seamless integration of RF circuits into overall product design. Conduct testing and validation of RF designs, troubleshooting and resolving any issues that arise during the development process. Create and maintain comprehensive documentation for the RF Design, including design specifications, debug guide and user manuals. Work closely with manufacturing teams to ensure successful transfer of RF designs into production. Stay current with industry trends and emerging technologies in RF and telecom to contribute innovative ideas to product development. Develop/maintain supplier relationships. Candidate requirements Bachelor s or master s degree in Electrical and Electronic engineering or related fields. Experience with 4G and beyond technologies. Over 8 years proven Industrial experience in RF circuit design for telecom products, with a focus on wireless communication systems. Knowledge of RF front-end modules, Clocks, FPGA functionalities and architectures. Proficiency in RF simulation tools and design software (e.g., ADS, HFSS). Experience with measurement equipment such as network analysers and spectrum analysers. Familiarity with multi-layer PCB layout and design considerations for RF circuits. Familiarity with industry standards and regulations related to RF and wireless communication. Excellent problem-solving skills and the ability to work in a fast-paced, collaborative environment. Excellent verbal and written communication skills.
Request Technology - Craig Johnson
Washington, Washington DC
*This role is onsite 5 days per week in DC* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Technology Support Analyst. Candidate will be responsible for day-to-day support of PC hardware and software. This includes installing, diagnosing, repairing, maintaining, and upgrading of personal computers and related systems. The candidate must have strong analytical skills and the ability to operate in extreme high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The candidate should also be able to work independently when working remote when required. The individual may also be supporting remote trial setups and support. The individual may also be asked to assist the Global IT Service Desk by providing phone support to our customers if needed. This role requires participation in firm wide maintenance window with occasional overtime on weekdays and weekends, especially during technology rollouts. This position requires the individual to be in the office 100% of the time. Responsibilities: . Windows 10 OS and core application suite; including the Microsoft Suite and various applications. Remote Computing and Citrix experience. PC troubleshooting and assisting other team members in troubleshooting and diagnosing issues Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Documents new findings/solutions and processes Adheres to use of call ticketing system for each incident (eg request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Solid ability to research information through internal and external sources. Adheres to written procedures, checklists and all quality control associated with project rollouts. Participates in on-call and overtime on an as needed basis. Ability to setup and troubleshoot video and audio in conference rooms. Support the day-to-day Conference Center Technology operational needs. Set up audio conferences (microphones, sound systems, speakerphones, conference calls). Set up and Support remote Zoom, WebEx, MS Teams and Remo events. Set up presentation equipment (LCD projectors, screens, videos). Become proficient on the operation of Kirkland's Crestron program. Qualifications: Computer Science or Technical qualification Minimum of 5 to 6 years of experience in a professional services environment, law firm experience preferable. A+ and/or Microsoft certification are desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible. Audio Visual experience a plus. Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, including networking component, hardware, peripheral devices. Knowledge and experience in conference center environment. Technologies: Microsoft Windows Microsoft Office Suite iManage DeskSite and FileSite Citrix/VPN Polycom and Cisco Video Conference Systems AirWatch PeopleSoft Carpe Diem Avaya MFA ITSM Ticket Management System Lenovo laptops and desktops
29/03/2024
Full time
*This role is onsite 5 days per week in DC* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Technology Support Analyst. Candidate will be responsible for day-to-day support of PC hardware and software. This includes installing, diagnosing, repairing, maintaining, and upgrading of personal computers and related systems. The candidate must have strong analytical skills and the ability to operate in extreme high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The candidate should also be able to work independently when working remote when required. The individual may also be supporting remote trial setups and support. The individual may also be asked to assist the Global IT Service Desk by providing phone support to our customers if needed. This role requires participation in firm wide maintenance window with occasional overtime on weekdays and weekends, especially during technology rollouts. This position requires the individual to be in the office 100% of the time. Responsibilities: . Windows 10 OS and core application suite; including the Microsoft Suite and various applications. Remote Computing and Citrix experience. PC troubleshooting and assisting other team members in troubleshooting and diagnosing issues Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Documents new findings/solutions and processes Adheres to use of call ticketing system for each incident (eg request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Solid ability to research information through internal and external sources. Adheres to written procedures, checklists and all quality control associated with project rollouts. Participates in on-call and overtime on an as needed basis. Ability to setup and troubleshoot video and audio in conference rooms. Support the day-to-day Conference Center Technology operational needs. Set up audio conferences (microphones, sound systems, speakerphones, conference calls). Set up and Support remote Zoom, WebEx, MS Teams and Remo events. Set up presentation equipment (LCD projectors, screens, videos). Become proficient on the operation of Kirkland's Crestron program. Qualifications: Computer Science or Technical qualification Minimum of 5 to 6 years of experience in a professional services environment, law firm experience preferable. A+ and/or Microsoft certification are desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible. Audio Visual experience a plus. Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, including networking component, hardware, peripheral devices. Knowledge and experience in conference center environment. Technologies: Microsoft Windows Microsoft Office Suite iManage DeskSite and FileSite Citrix/VPN Polycom and Cisco Video Conference Systems AirWatch PeopleSoft Carpe Diem Avaya MFA ITSM Ticket Management System Lenovo laptops and desktops