The Role As a ServiceNow Technical Lead , you will be responsible for leading at least a couple of Implementation projects in the ITSM area and one complete Implementation life cycle for ServiceNow. For this role, you will leverage your expertise in ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities. Key Responsibilities: Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform. Work with Architect and customers for the technical requirements, document them, play back and baseline. Develop a design aligned with the Architecture (if applicable) and technical requirements. Review requirements for accurate estimation. Review and do proactive analysis and resolve application issues as needed. Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements. Mentor and share technical knowledge/guidance to team. Perform Sprint activities (if agile) with the customer and the team. Do sprint planning and assign sprint activities to the team. Develop User stories from the requirements. Estimate effort, Work with the product sponsor to prioritise the user stores. Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements. Track and share the status of sprint/user stories with the Project Manager. Identify and manage risks and challenges. Ensure the quality deployment of the product as per the design. Ensure the security, resilience of the components as per the design. Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design. Handle customer meetings and provide weekly/monthly reports for customer as well as TCS management. Participate and provide feedback during planning meetings (ie, pre-iteration, and retrospectives. Your Profile Key Skills/Knowledge/Experience: Experience as a Technical Consultant. Experience in ITIL Process Definition, Integration Solutions, understanding Architecture solutions. Ability to understand customer business requirements and convert to functional requirements. Experience in leading at least a couple of Implementation projects in ITSM area and one complete Implementation life cycle for ServiceNow. Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise. Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards. Certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation. Good knowledge in Agile/Scrum methodology. Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges, and impacts. Excellent team management skills to manage the project team and members. Good to have: Experience in ServiceNow custom application design and development. Evaluate the tool stability and performance and provide recommendations. Knowledge on new ServiceNow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc ). Preferred to have ServiceNow Implementation Specialist certification. Ability to manage conflicts that may arise with customers and/or TCS internal stakeholders.
03/05/2024
Full time
The Role As a ServiceNow Technical Lead , you will be responsible for leading at least a couple of Implementation projects in the ITSM area and one complete Implementation life cycle for ServiceNow. For this role, you will leverage your expertise in ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities. Key Responsibilities: Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform. Work with Architect and customers for the technical requirements, document them, play back and baseline. Develop a design aligned with the Architecture (if applicable) and technical requirements. Review requirements for accurate estimation. Review and do proactive analysis and resolve application issues as needed. Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements. Mentor and share technical knowledge/guidance to team. Perform Sprint activities (if agile) with the customer and the team. Do sprint planning and assign sprint activities to the team. Develop User stories from the requirements. Estimate effort, Work with the product sponsor to prioritise the user stores. Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements. Track and share the status of sprint/user stories with the Project Manager. Identify and manage risks and challenges. Ensure the quality deployment of the product as per the design. Ensure the security, resilience of the components as per the design. Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design. Handle customer meetings and provide weekly/monthly reports for customer as well as TCS management. Participate and provide feedback during planning meetings (ie, pre-iteration, and retrospectives. Your Profile Key Skills/Knowledge/Experience: Experience as a Technical Consultant. Experience in ITIL Process Definition, Integration Solutions, understanding Architecture solutions. Ability to understand customer business requirements and convert to functional requirements. Experience in leading at least a couple of Implementation projects in ITSM area and one complete Implementation life cycle for ServiceNow. Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise. Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards. Certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation. Good knowledge in Agile/Scrum methodology. Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges, and impacts. Excellent team management skills to manage the project team and members. Good to have: Experience in ServiceNow custom application design and development. Evaluate the tool stability and performance and provide recommendations. Knowledge on new ServiceNow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc ). Preferred to have ServiceNow Implementation Specialist certification. Ability to manage conflicts that may arise with customers and/or TCS internal stakeholders.
This is a fantastic opportunity for a SAP ByDesign Supply Chain Consultant to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. * Candidates must be able to work in the UK without restrictions.* Role Info: SAP ByDesign Supply Chain Consultant UK Remote/Occasional Visits to Office and Client Sites as Required £65,000 per annum Plus Full Benefits Package Permanent - Full Time Reporting to: UK SAP ByDesign Team Lead Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: As SAP ByDesign Supply Chain Consultant, you will be responsible for working day-to-day with a team of Managed Service Support Consultants delivering services to a wide range of UK clients, plus some global clients. This is a very customer focused, hands-on role where you will be expected to work on customer issues, developments, as well as collaborate with other functional and technical consultants, within the UK Managed Services Team. This role will be remote, with some travel to offices and customer sites, on occasion. To succeed in this role, you will be able to encourage effective team working by seeking input from team members and support team members (technically and operationally) in achieving continuous improvement by encouraging ideas and recommendations for procedural, operational and system improvements. Your Day-to-Day Responsibilities will include: + Answering customer service requests in a timely fashion + Answering frequently asked questions + Answering customer service requests by demonstrating solutions with online screen sharing tools + Contacting and escalating to SAP support in relation to customer service requests + Creating basic reports for customers + Identifying chargeable activities with appropriate follow up internally/externally + Developing professional and technical knowledge + Performing data migration services to assist with extensions to original implementations + Performing fine-tuning activities to assist with implementations and Service Requests + Performing data cleansing services + Performing data entry services About you: + Deep knowledge and understanding of SAP ByDesign + Expert knowledge in Supply Chain ByDesign functions + Excellent design, configuration and testing of specific core functional modules + High level of verbal and written communication skills in English + Documentation skills including functional specifications and test scripts + Able to understand business processes and design appropriate solutions + Track record of full project life cycle and development activities + Demonstrated ability to learn new technologies and skills quickly + Experience with project related activities eg data migration, user support and end user training + Proven experience in a combined customer service handling/functional support role Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
02/05/2024
Full time
This is a fantastic opportunity for a SAP ByDesign Supply Chain Consultant to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. * Candidates must be able to work in the UK without restrictions.* Role Info: SAP ByDesign Supply Chain Consultant UK Remote/Occasional Visits to Office and Client Sites as Required £65,000 per annum Plus Full Benefits Package Permanent - Full Time Reporting to: UK SAP ByDesign Team Lead Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: As SAP ByDesign Supply Chain Consultant, you will be responsible for working day-to-day with a team of Managed Service Support Consultants delivering services to a wide range of UK clients, plus some global clients. This is a very customer focused, hands-on role where you will be expected to work on customer issues, developments, as well as collaborate with other functional and technical consultants, within the UK Managed Services Team. This role will be remote, with some travel to offices and customer sites, on occasion. To succeed in this role, you will be able to encourage effective team working by seeking input from team members and support team members (technically and operationally) in achieving continuous improvement by encouraging ideas and recommendations for procedural, operational and system improvements. Your Day-to-Day Responsibilities will include: + Answering customer service requests in a timely fashion + Answering frequently asked questions + Answering customer service requests by demonstrating solutions with online screen sharing tools + Contacting and escalating to SAP support in relation to customer service requests + Creating basic reports for customers + Identifying chargeable activities with appropriate follow up internally/externally + Developing professional and technical knowledge + Performing data migration services to assist with extensions to original implementations + Performing fine-tuning activities to assist with implementations and Service Requests + Performing data cleansing services + Performing data entry services About you: + Deep knowledge and understanding of SAP ByDesign + Expert knowledge in Supply Chain ByDesign functions + Excellent design, configuration and testing of specific core functional modules + High level of verbal and written communication skills in English + Documentation skills including functional specifications and test scripts + Able to understand business processes and design appropriate solutions + Track record of full project life cycle and development activities + Demonstrated ability to learn new technologies and skills quickly + Experience with project related activities eg data migration, user support and end user training + Proven experience in a combined customer service handling/functional support role Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Oracle EPCM Consultant - EPM Outside IR35 Mostly remote (occasional travel to London if needed) 3-6 months Must have experience implementing Oracle EPCM (Enterprise Performance Cloud Management) Responsibilities: Implement Oracle EPCM solutions according to client requirements. Configure and customize EPCM modules such as Financial Consolidation and Close, Planning and Budgeting, and Profitability and Cost Management. Troubleshoot technical issues and provide resolution. Conduct system testing and ensure seamless integration with existing systems. Provide training sessions to end-users on EPCM functionality and best practices. Collaborate with clients to gather requirements and provide guidance on solution design. Communicate effectively with stakeholders to manage expectations and ensure project success. Candidates must be eligible to work in the UK without Visa restrictions. Candidates must submit a CV for consideration.
02/05/2024
Project-based
Oracle EPCM Consultant - EPM Outside IR35 Mostly remote (occasional travel to London if needed) 3-6 months Must have experience implementing Oracle EPCM (Enterprise Performance Cloud Management) Responsibilities: Implement Oracle EPCM solutions according to client requirements. Configure and customize EPCM modules such as Financial Consolidation and Close, Planning and Budgeting, and Profitability and Cost Management. Troubleshoot technical issues and provide resolution. Conduct system testing and ensure seamless integration with existing systems. Provide training sessions to end-users on EPCM functionality and best practices. Collaborate with clients to gather requirements and provide guidance on solution design. Communicate effectively with stakeholders to manage expectations and ensure project success. Candidates must be eligible to work in the UK without Visa restrictions. Candidates must submit a CV for consideration.
We are looking for one DevOps for STRASBOURG ( 80% on-site, 20% proximity/nearby) with EU-passport to start a 3 x 1-year contract (extensions possible) for an EU-agency-client. Start date: ASAP, realistic in JUNE, maybe some weeks later, when you don't have a current EU-Confidential-clearance. BACKGROUND Our client is an international organisation and a great reference in any CV! English speaking environment. This role will be 100% onsite in Strasbourg as long the restrictions are lifted. This is a real long-term contract with possibility of extension based on performance and budget availability (initial 220 day contract, where 2x 220 day extensions are foreseen). EU nationals ONLY (due to the "EU" security certifications required). We can't accept any longer UK-consultants, as long they don't have EU-security-clearance or another EU-citizenship (Please note, after Brexit the UK-consultants can't get any longer "EU" security clearances, which is mandatory for this position). Start date in 1-3 months. Earlier when you have an existing EU-security-clearance . We will support your request to get a SC clearance but this application might delay start by some weeks. This position requires "security clearance level: EU SECRET". If the candidate doesn't have a Security Clearance (SC) yet, then he/she can start working, when presenting: - A fresh criminal record (from his/her home country), plus ID-card copy. Our company is holding "FSC - Facility Security Clearance", so we are able to guide/sponsor you through the "PSC - Personal Security Clearance" procedure. The applicants attention is drawn to the important role that the curriculum vitae plays in the evaluation. Curriculum vitae shall illustrate the specific skills relevant to this request. We would like to receive CVs of suitable candidates together with pricing quotations, based on a daily net rate including travel costs for the services described. Europass-CV-format (DOC) will be required at a later stage, it's mandatory, we can provide template (please don't use the online forms). JOB DESCRIPTION The Job Description is "general", as usual in these EU-agencies, where we will learn about the specific focus of the role in the VC interview. We are looking for one DevOps for STRASBOURG ( 80% on-site, 20% proximity/nearby) with EU-passport to start a 3 x 1-year contract (extensions possible) for an EU-agency-client. Start date: ASAP, realistic in JUNE, maybe some weeks later, when you don't have a current EU-Confidential-clearance. TASKS Develop tools and infrastructures in order to support Build & Deployment activities; Manage, support and improve Build and Deployment pipelines; Effectively implement a DevOps strategy and associated processes. SKILLS Minimum 4 years of relevant education (master degree or equivalent), after the secondary school. Minimum 6 years of IT professional experience; Minimum 3 years of relevant professional experience in a DevOps role, involved in maintaining DevOps tools & platform. Thorough understanding of the SDLC, and knowledge of Agile methodologies; Knowledge of automation tools used to implement continuous integration and continuous delivery; Working knowledge of known DevOps tools like Git, Jenkins, Ansible, Artifactory, Sonarqube, Openshift; Knowledge of Scripting languages (like Groovy); Knowledge on mobile device technologies (React Native, xCode) and Operating systems (Android, iOS) would be advantageous ; Technical writing skills would be an advantage. PSC Personal Security Clearance requirements: CONFIDENTIEL UE/EU CONFIDENTIAL: The profile owner shall possess a Personnel Security Clearance for accessing EU Classified Information, at least for level EU Confidential. In case the person does not possess such clearance, then a fresh criminal record certificate (not older than 30 days from the signature of the Specific Contract) of the chosen candidate should be provided, together with the written proof that this security clearance process was initiated (up to level EU Confidential), and a copy of their national ID document/Passport, prior starting the work. PROVIDER infom consulting is an owner-managed business and consulting firm in Germany. The company supports large corporations and larger SMEs across Europe. Our IT experts are realising projects for the European Institutions, United Nations agencies, International Organisations and multinational companies across the EU. If this sounds of interest, then please get in touch ASAP so we can talk about the role and your experience.
30/04/2024
Project-based
We are looking for one DevOps for STRASBOURG ( 80% on-site, 20% proximity/nearby) with EU-passport to start a 3 x 1-year contract (extensions possible) for an EU-agency-client. Start date: ASAP, realistic in JUNE, maybe some weeks later, when you don't have a current EU-Confidential-clearance. BACKGROUND Our client is an international organisation and a great reference in any CV! English speaking environment. This role will be 100% onsite in Strasbourg as long the restrictions are lifted. This is a real long-term contract with possibility of extension based on performance and budget availability (initial 220 day contract, where 2x 220 day extensions are foreseen). EU nationals ONLY (due to the "EU" security certifications required). We can't accept any longer UK-consultants, as long they don't have EU-security-clearance or another EU-citizenship (Please note, after Brexit the UK-consultants can't get any longer "EU" security clearances, which is mandatory for this position). Start date in 1-3 months. Earlier when you have an existing EU-security-clearance . We will support your request to get a SC clearance but this application might delay start by some weeks. This position requires "security clearance level: EU SECRET". If the candidate doesn't have a Security Clearance (SC) yet, then he/she can start working, when presenting: - A fresh criminal record (from his/her home country), plus ID-card copy. Our company is holding "FSC - Facility Security Clearance", so we are able to guide/sponsor you through the "PSC - Personal Security Clearance" procedure. The applicants attention is drawn to the important role that the curriculum vitae plays in the evaluation. Curriculum vitae shall illustrate the specific skills relevant to this request. We would like to receive CVs of suitable candidates together with pricing quotations, based on a daily net rate including travel costs for the services described. Europass-CV-format (DOC) will be required at a later stage, it's mandatory, we can provide template (please don't use the online forms). JOB DESCRIPTION The Job Description is "general", as usual in these EU-agencies, where we will learn about the specific focus of the role in the VC interview. We are looking for one DevOps for STRASBOURG ( 80% on-site, 20% proximity/nearby) with EU-passport to start a 3 x 1-year contract (extensions possible) for an EU-agency-client. Start date: ASAP, realistic in JUNE, maybe some weeks later, when you don't have a current EU-Confidential-clearance. TASKS Develop tools and infrastructures in order to support Build & Deployment activities; Manage, support and improve Build and Deployment pipelines; Effectively implement a DevOps strategy and associated processes. SKILLS Minimum 4 years of relevant education (master degree or equivalent), after the secondary school. Minimum 6 years of IT professional experience; Minimum 3 years of relevant professional experience in a DevOps role, involved in maintaining DevOps tools & platform. Thorough understanding of the SDLC, and knowledge of Agile methodologies; Knowledge of automation tools used to implement continuous integration and continuous delivery; Working knowledge of known DevOps tools like Git, Jenkins, Ansible, Artifactory, Sonarqube, Openshift; Knowledge of Scripting languages (like Groovy); Knowledge on mobile device technologies (React Native, xCode) and Operating systems (Android, iOS) would be advantageous ; Technical writing skills would be an advantage. PSC Personal Security Clearance requirements: CONFIDENTIEL UE/EU CONFIDENTIAL: The profile owner shall possess a Personnel Security Clearance for accessing EU Classified Information, at least for level EU Confidential. In case the person does not possess such clearance, then a fresh criminal record certificate (not older than 30 days from the signature of the Specific Contract) of the chosen candidate should be provided, together with the written proof that this security clearance process was initiated (up to level EU Confidential), and a copy of their national ID document/Passport, prior starting the work. PROVIDER infom consulting is an owner-managed business and consulting firm in Germany. The company supports large corporations and larger SMEs across Europe. Our IT experts are realising projects for the European Institutions, United Nations agencies, International Organisations and multinational companies across the EU. If this sounds of interest, then please get in touch ASAP so we can talk about the role and your experience.