We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Solution Customer Success Manager Location: Shoreditch, London (Hybrid) Duration: 12 months contract initially The role: Client's Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic engagement role to help customers better leverage their client's technology and helping us achieve our Customer Success mission of accelerating value for our customers." This will be achieved by using a combination of success programs and high touch services to drive measurable business outcomes. CSMs should have a good understanding of the Campaign Management and Customer Journey Orchestration space and ability to ask relevant questions to uncover and address customers specific needs. What you'll do: Drive adoption and value: During the customer journey, review and diagnose adoption and utilization and based on your findings engage with customers to plan and deliver adoption and value workshops, ensuring customer employee best practices for maximum value. Ensure renewal and expansion health: Identify adoption and risk needs across the portfolio of customers. Engage with our customers to remediate challenges and risks with client's technology and partnership. After identifying the root cause of the issue, you will build an action plan and pull in the right resources to execute that plan. Acts as the main point of contact throughout the dynamic engagement, defining a success plan with clear outcomes and ensures clear communication across Customer executives, business partners and operational resources. Delivers an exceptional customer experience with proactive communication, applying the right internal resources, and optimally using our customer engagement model to meet customer business goals. Be a trusted advisor: Share solution insights with our customers, demo new features as the get launched and explain how they can help our customers achieve more. Be a customer advocate: Build a strong relationship with our Support, Sales, Marketing, Solution Consulting and Professional Services teams and bring customer insights back into the business. What you need to succeed: Bachelor's or Master's Degree 5+ years of experience in post-sales account management or consulting roles in Software as a Service, Digital Marketing. Candidates with pre-sales, marketing agency background or relevant client-side experience will also be considered. Demonstrate a solid understanding of Campaign Management industry best practices. A drive for customer success and a proven record of successfully leading customer relationships and managing technical projects. Ability to understand and analyze data to spot customer risk. Strong communication and interpersonal skills. Ability to prioritize, multi-task, and perform effectively under situations with multiple competing priorities. Exceptional organizational, presentation, and communication skills, both verbal and written (in English) Demonstrate passion for the role, energy, curiosity, and enthusiasm to achieve results.
25/04/2024
Project-based
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Solution Customer Success Manager Location: Shoreditch, London (Hybrid) Duration: 12 months contract initially The role: Client's Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic engagement role to help customers better leverage their client's technology and helping us achieve our Customer Success mission of accelerating value for our customers." This will be achieved by using a combination of success programs and high touch services to drive measurable business outcomes. CSMs should have a good understanding of the Campaign Management and Customer Journey Orchestration space and ability to ask relevant questions to uncover and address customers specific needs. What you'll do: Drive adoption and value: During the customer journey, review and diagnose adoption and utilization and based on your findings engage with customers to plan and deliver adoption and value workshops, ensuring customer employee best practices for maximum value. Ensure renewal and expansion health: Identify adoption and risk needs across the portfolio of customers. Engage with our customers to remediate challenges and risks with client's technology and partnership. After identifying the root cause of the issue, you will build an action plan and pull in the right resources to execute that plan. Acts as the main point of contact throughout the dynamic engagement, defining a success plan with clear outcomes and ensures clear communication across Customer executives, business partners and operational resources. Delivers an exceptional customer experience with proactive communication, applying the right internal resources, and optimally using our customer engagement model to meet customer business goals. Be a trusted advisor: Share solution insights with our customers, demo new features as the get launched and explain how they can help our customers achieve more. Be a customer advocate: Build a strong relationship with our Support, Sales, Marketing, Solution Consulting and Professional Services teams and bring customer insights back into the business. What you need to succeed: Bachelor's or Master's Degree 5+ years of experience in post-sales account management or consulting roles in Software as a Service, Digital Marketing. Candidates with pre-sales, marketing agency background or relevant client-side experience will also be considered. Demonstrate a solid understanding of Campaign Management industry best practices. A drive for customer success and a proven record of successfully leading customer relationships and managing technical projects. Ability to understand and analyze data to spot customer risk. Strong communication and interpersonal skills. Ability to prioritize, multi-task, and perform effectively under situations with multiple competing priorities. Exceptional organizational, presentation, and communication skills, both verbal and written (in English) Demonstrate passion for the role, energy, curiosity, and enthusiasm to achieve results.
(Hybrid - Birmingham, Bristol, Swindon) Experienced Business Systems Manager to lead the strategy, architecture, delivery and operation of critical corporate systems within the GPA. The successful candidate will play a key role in driving digital innovation, ensuring seamless integration of systems and optimising operational efficiency. Client Details The Government Property Agency is changing the way the Civil Service works and is at the forefront of the Government's transformation agenda; reshaping the relationship civil servants have with their place of work. The Agency is central to the delivery of key Government policies including moving 22,000 Civil Service roles out of London by 2030 and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years. Beyond the bricks and mortar, the GPA is about providing great workplaces for our people. Through programmes like Hubs, Whitehall Campus and Smart Working you will be in the vanguard of creating model working environments and promoting flexible working practices. This is an ambitious and exciting task, for which we need innovative people, with strong commercial acumen, who are passionate about visualising and implementing customer needs. Launched as an Executive Agency of the Cabinet Office in 2018, we're a relatively new department and we are growing fast so we also need people who thrive in ambiguity, can adapt quickly to change and are comfortable stepping outside of their remit to drive outcomes. Description Potential PACKAGE from £51,700 + £3,000 Recruitment and Retention Allowance + £5,000 Gold Standard for accreditation, leading pension, holiday entitlement, hybrid working arrangements in addition to fascinating programmes of transformation! GPA has moved from "start up to scale up" stage and is reaching the end of its first wave of digital transformation. We have implemented the best in class systems such as Microsoft Dynamics 365, ServiceNow, Salesforce, Planon IWMS and will be implementing other systems like JIRA, Confluence, Ardoq and Microsoft 365. The GPA has delivered all of its major digital & data implementation and now requires a period of stabilisation, embedding & consolidation over the next 18 months to drive efficiencies before embarking on the next phase of innovation. We are seeking a dynamic and experienced Business Systems Manager to lead the strategy, architecture, delivery and operation of critical corporate systems within the GPA. The successful candidate will play a key role in driving digital innovation, ensuring seamless integration of systems and optimising operational efficiency. The candidate will Develop and articulate a clear corporate systems strategy aligned with GPA's Property and Digital Strategy and industry best practices. Lead the design and development of the enterprise, business and application architecture ensuring scalability, flexibility and alignment with enterprise architecture principles and standards. Collaborate with stakeholders to define and prioritise system requirements, considering long-term business strategy and target operating model. Oversee end-to-end project delivery for corporate systems, ensuring projects are completed on time, within scope, and on budget. Establish and maintain effective operational processes for ongoing system functionality, including monitoring, maintenance, and support. Implement and maintain robust configuration management processes for corporate systems to ensure systematic control of configuration items and adherence to standards. Lead the planning and execution of release and deployment activities for corporate systems, ensuring a smooth transition of changes from development to production environments. Stay abreast of technological advancements relevant to business systems, assessing their potential impact and overseeing the integration of new technologies to enhance system capabilities such robotic process automation (RPA) and AI tools like Microsoft Copilot. Ensure comprehensive documentation of configurations, releases, and changes, facilitating knowledge transfer within the team and contributing to the overall knowledge management strategy. Collaborate with cross-functional teams to ensure seamless integration of corporate systems into daily operations. Identity, assess, and mitigate risks related to corporate systems strategy, architecture, delivery and operations. Profile We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a sense of belonging in a workplace where everyone feels valued. Demonstrated experience in developing and implementing strategic plans for corporate systems that align with organisational goals and industry best practices. In-depth knowledge and experience in designing and implementing robust and scalable business and systems architecture. Qualifications in Enterprise Architecture, such as TOGAF. Experience in implementing and managing IT Service Management (ITSM) best practices to enhance the delivery and support of IT services within the organisation. Certifications in ITSM, such as ITIL Foundation Experience in delivering large and complex technology led projects. Qualifications/certifications in project management such as PMP (Project Management Professional) or PRINCE2 or APMG AgilePM Familiarity and experience with the IT Infrastructure Library (ITIL) framework, including successful rollout and adoption of ITIL practices for improved IT service delivery. Certifications in ITSM, such as ITIL Foundation. Experience in monitoring industry trends, technological advancements, and best practices to drive continuous improvement initiatives for enhancing the efficiency and effectiveness of corporate systems. Strong leadership skills, including the ability to lead and inspire cross-functional teams, foster a collaborative work environment, and mentor team members of skill development. Candidates will be assessed against these behaviours during selection Working Together Managing a Quality Service Seeing the Bigger Picture Leadership Candidates will be assessed against these technical skills during selection Customer perspective Commercial acumen Property market knowledge Innovation Job Offer Alongside your salary of £51,700, GPA contributes £13,959 towards you being a member of the CS DBP Pension scheme. This role is hybrid, based in Birmingham, Bristol or Swindon Potential PACKAGE from £51,700 + £3,000 Recruitment and Retention Allowance + £5,000 Gold Standard for accreditation, leading pension, holiday entitlement, hybrid working arrangements in addition to fascinating programmes of transformation! Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 27% Generous annual leave This vacancy is using Civil Service Success Profiles: These will assess your Behaviours, Strengths, Experience and Technical skills. We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles () The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. This vacancy is part of the Great Place to Work for Veterans initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment on our website. Sift The closing date is 9.5.24, the sift is due to take place by 13.5.24 but is subject to change. Interviews are likely to take place w/c 20.5.24 As part of the application process, you will be asked to produce an UP TO 1,000 -word statement. The personal statement should highlight relevant skills and experience with leading on strategy and architecture covering business and enterprise architecture along with delivery and operations of major corporate systems covering service management, application support, release and deployment and change management. This is subject to change dependent upon where most successful candidates are based.
24/04/2024
Full time
(Hybrid - Birmingham, Bristol, Swindon) Experienced Business Systems Manager to lead the strategy, architecture, delivery and operation of critical corporate systems within the GPA. The successful candidate will play a key role in driving digital innovation, ensuring seamless integration of systems and optimising operational efficiency. Client Details The Government Property Agency is changing the way the Civil Service works and is at the forefront of the Government's transformation agenda; reshaping the relationship civil servants have with their place of work. The Agency is central to the delivery of key Government policies including moving 22,000 Civil Service roles out of London by 2030 and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years. Beyond the bricks and mortar, the GPA is about providing great workplaces for our people. Through programmes like Hubs, Whitehall Campus and Smart Working you will be in the vanguard of creating model working environments and promoting flexible working practices. This is an ambitious and exciting task, for which we need innovative people, with strong commercial acumen, who are passionate about visualising and implementing customer needs. Launched as an Executive Agency of the Cabinet Office in 2018, we're a relatively new department and we are growing fast so we also need people who thrive in ambiguity, can adapt quickly to change and are comfortable stepping outside of their remit to drive outcomes. Description Potential PACKAGE from £51,700 + £3,000 Recruitment and Retention Allowance + £5,000 Gold Standard for accreditation, leading pension, holiday entitlement, hybrid working arrangements in addition to fascinating programmes of transformation! GPA has moved from "start up to scale up" stage and is reaching the end of its first wave of digital transformation. We have implemented the best in class systems such as Microsoft Dynamics 365, ServiceNow, Salesforce, Planon IWMS and will be implementing other systems like JIRA, Confluence, Ardoq and Microsoft 365. The GPA has delivered all of its major digital & data implementation and now requires a period of stabilisation, embedding & consolidation over the next 18 months to drive efficiencies before embarking on the next phase of innovation. We are seeking a dynamic and experienced Business Systems Manager to lead the strategy, architecture, delivery and operation of critical corporate systems within the GPA. The successful candidate will play a key role in driving digital innovation, ensuring seamless integration of systems and optimising operational efficiency. The candidate will Develop and articulate a clear corporate systems strategy aligned with GPA's Property and Digital Strategy and industry best practices. Lead the design and development of the enterprise, business and application architecture ensuring scalability, flexibility and alignment with enterprise architecture principles and standards. Collaborate with stakeholders to define and prioritise system requirements, considering long-term business strategy and target operating model. Oversee end-to-end project delivery for corporate systems, ensuring projects are completed on time, within scope, and on budget. Establish and maintain effective operational processes for ongoing system functionality, including monitoring, maintenance, and support. Implement and maintain robust configuration management processes for corporate systems to ensure systematic control of configuration items and adherence to standards. Lead the planning and execution of release and deployment activities for corporate systems, ensuring a smooth transition of changes from development to production environments. Stay abreast of technological advancements relevant to business systems, assessing their potential impact and overseeing the integration of new technologies to enhance system capabilities such robotic process automation (RPA) and AI tools like Microsoft Copilot. Ensure comprehensive documentation of configurations, releases, and changes, facilitating knowledge transfer within the team and contributing to the overall knowledge management strategy. Collaborate with cross-functional teams to ensure seamless integration of corporate systems into daily operations. Identity, assess, and mitigate risks related to corporate systems strategy, architecture, delivery and operations. Profile We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a sense of belonging in a workplace where everyone feels valued. Demonstrated experience in developing and implementing strategic plans for corporate systems that align with organisational goals and industry best practices. In-depth knowledge and experience in designing and implementing robust and scalable business and systems architecture. Qualifications in Enterprise Architecture, such as TOGAF. Experience in implementing and managing IT Service Management (ITSM) best practices to enhance the delivery and support of IT services within the organisation. Certifications in ITSM, such as ITIL Foundation Experience in delivering large and complex technology led projects. Qualifications/certifications in project management such as PMP (Project Management Professional) or PRINCE2 or APMG AgilePM Familiarity and experience with the IT Infrastructure Library (ITIL) framework, including successful rollout and adoption of ITIL practices for improved IT service delivery. Certifications in ITSM, such as ITIL Foundation. Experience in monitoring industry trends, technological advancements, and best practices to drive continuous improvement initiatives for enhancing the efficiency and effectiveness of corporate systems. Strong leadership skills, including the ability to lead and inspire cross-functional teams, foster a collaborative work environment, and mentor team members of skill development. Candidates will be assessed against these behaviours during selection Working Together Managing a Quality Service Seeing the Bigger Picture Leadership Candidates will be assessed against these technical skills during selection Customer perspective Commercial acumen Property market knowledge Innovation Job Offer Alongside your salary of £51,700, GPA contributes £13,959 towards you being a member of the CS DBP Pension scheme. This role is hybrid, based in Birmingham, Bristol or Swindon Potential PACKAGE from £51,700 + £3,000 Recruitment and Retention Allowance + £5,000 Gold Standard for accreditation, leading pension, holiday entitlement, hybrid working arrangements in addition to fascinating programmes of transformation! Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 27% Generous annual leave This vacancy is using Civil Service Success Profiles: These will assess your Behaviours, Strengths, Experience and Technical skills. We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles () The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. This vacancy is part of the Great Place to Work for Veterans initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment on our website. Sift The closing date is 9.5.24, the sift is due to take place by 13.5.24 but is subject to change. Interviews are likely to take place w/c 20.5.24 As part of the application process, you will be asked to produce an UP TO 1,000 -word statement. The personal statement should highlight relevant skills and experience with leading on strategy and architecture covering business and enterprise architecture along with delivery and operations of major corporate systems covering service management, application support, release and deployment and change management. This is subject to change dependent upon where most successful candidates are based.
API Product Evangelist - Developers Marketplace One of the worlds great telecoms companies is expanding its developer marketplace. This company are a global brand name renowned for product innovation. This is an exciting and rare opportunity to join an empowered team which operates as an agile start-up, whilst equally benefiting from the scale and recognition of a global brand. Theye are looking for a disruptor who is ready to change the way our business operates and who will help shape the set-up of our new Developer Marketplace channel. They are seeking a dynamic API Product Specialist to join our team. The API Product Specialist will work with Business product teams to help design and deliver the successful adoption of API based products and services via Developer Marketplace. This will involve providing consultancy on API technologies to the wider organisation, contributing to product development initiatives, and ensuring alignment with the development of strategic product portfolios and API relevant industry initiatives Responsibilities Collaborate with cross-functional teams, including software developers, designers, and product managers, to drive the development and enhancement of API products, ensuring alignment with technical standards, quality standards, and regulatory requirements. Engage with publishers and consumers of API products, internal and external stakeholders and industry partners to gather feedback, understand requirements, and prioritise product features and enhancements, fostering strong relationships with a goal to drive customer satisfaction. Create comprehensive documentation for APIs, including impact assessments, technical white-papers, and best practices, to facilitate seamless integration and usage by internal and external stakeholders. Work closely with development teams, system architects, project managers, and other stakeholders to gather requirements, define API specifications, and ensure successful integration and deployment of products and solutions on Developer Marketplace. Input into the implementation of robust security measures and protocols to protect APIs against potential threats and vulnerabilities, ensuring data integrity, confidentiality, and compliance with relevant regulations. Provide training, guidance, and support to internal teams and external partners on API usage, best practices, troubleshooting, and integration techniques. Collaborate with the Developer Relations team to develop product messaging, positioning, and support product launches, promotions, hackathons and other tech focussed events. Provide insights that can guide the business to identify market trends, customer needs, and emerging opportunities, informing product development priorities and go-to-market strategies. Required Skills 5+ years of delivering API based solutions within an API tech or eCommerce firm that involved engagement with developer community, driving innovation and exposure to emerging technology. Customer-centric mindset with a passion for delivering digital solutions to meet real-world customer problems. Deep understanding of API technologies, standards and protocols, as well as experience with API management platforms and tools. Strong problem-solving skills, with the ability to translate complex technical concepts into clear, actionable insights and recommendations. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate with stakeholders at all levels. Leverage the latest tech capability in API Management, API Developer Tools and Low Code/No Code Visual Builders. Experience in eCommerce, customer onboarding and digital purchasing journeys. Work in close collaboration with product, technology, developer relations and commercial teams. Technical background and/or strong technical competency a plus Proven experience working in customer centric, lean and agile development processes. Tools and Low Code/No Code Visual Builders. Experience in eCommerce, customer onboarding and digital purchasing journeys. Work in close collaboration with product, technology, developer relations and commercial teams. Technical background and/or strong technical competency a plus Proven experience working in customer centric, lean and agile development processes. Strong awareness and curiosity around digital and technology trends, thrives in a rapidly evolving environment. This is a wonderful opportunity to work for ones of the worlds great companies as they expand their product portfolio. The position offers a basic salary up to £110K + bonus + car allowance + corporate package. The working arrangements are 1 or 2 days a week in London with the rest WFH.
24/04/2024
Full time
API Product Evangelist - Developers Marketplace One of the worlds great telecoms companies is expanding its developer marketplace. This company are a global brand name renowned for product innovation. This is an exciting and rare opportunity to join an empowered team which operates as an agile start-up, whilst equally benefiting from the scale and recognition of a global brand. Theye are looking for a disruptor who is ready to change the way our business operates and who will help shape the set-up of our new Developer Marketplace channel. They are seeking a dynamic API Product Specialist to join our team. The API Product Specialist will work with Business product teams to help design and deliver the successful adoption of API based products and services via Developer Marketplace. This will involve providing consultancy on API technologies to the wider organisation, contributing to product development initiatives, and ensuring alignment with the development of strategic product portfolios and API relevant industry initiatives Responsibilities Collaborate with cross-functional teams, including software developers, designers, and product managers, to drive the development and enhancement of API products, ensuring alignment with technical standards, quality standards, and regulatory requirements. Engage with publishers and consumers of API products, internal and external stakeholders and industry partners to gather feedback, understand requirements, and prioritise product features and enhancements, fostering strong relationships with a goal to drive customer satisfaction. Create comprehensive documentation for APIs, including impact assessments, technical white-papers, and best practices, to facilitate seamless integration and usage by internal and external stakeholders. Work closely with development teams, system architects, project managers, and other stakeholders to gather requirements, define API specifications, and ensure successful integration and deployment of products and solutions on Developer Marketplace. Input into the implementation of robust security measures and protocols to protect APIs against potential threats and vulnerabilities, ensuring data integrity, confidentiality, and compliance with relevant regulations. Provide training, guidance, and support to internal teams and external partners on API usage, best practices, troubleshooting, and integration techniques. Collaborate with the Developer Relations team to develop product messaging, positioning, and support product launches, promotions, hackathons and other tech focussed events. Provide insights that can guide the business to identify market trends, customer needs, and emerging opportunities, informing product development priorities and go-to-market strategies. Required Skills 5+ years of delivering API based solutions within an API tech or eCommerce firm that involved engagement with developer community, driving innovation and exposure to emerging technology. Customer-centric mindset with a passion for delivering digital solutions to meet real-world customer problems. Deep understanding of API technologies, standards and protocols, as well as experience with API management platforms and tools. Strong problem-solving skills, with the ability to translate complex technical concepts into clear, actionable insights and recommendations. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate with stakeholders at all levels. Leverage the latest tech capability in API Management, API Developer Tools and Low Code/No Code Visual Builders. Experience in eCommerce, customer onboarding and digital purchasing journeys. Work in close collaboration with product, technology, developer relations and commercial teams. Technical background and/or strong technical competency a plus Proven experience working in customer centric, lean and agile development processes. Tools and Low Code/No Code Visual Builders. Experience in eCommerce, customer onboarding and digital purchasing journeys. Work in close collaboration with product, technology, developer relations and commercial teams. Technical background and/or strong technical competency a plus Proven experience working in customer centric, lean and agile development processes. Strong awareness and curiosity around digital and technology trends, thrives in a rapidly evolving environment. This is a wonderful opportunity to work for ones of the worlds great companies as they expand their product portfolio. The position offers a basic salary up to £110K + bonus + car allowance + corporate package. The working arrangements are 1 or 2 days a week in London with the rest WFH.
Job title: Account Manager Salary: £22,000 - £28,000 Per Annum (dependant on experience) There is a bonus between £2,000 - £4,000 every 6 months on performance 5 days onsite at Dundee branch Brookwood is delighted to offer support to a highly regarded, award-winning Audio-Visual Systems Integrator. They are currently in search of a proactive and achievement-oriented Account Manager to join their team in Dundee In this role, you will be responsible for overseeing clients in the Education Sector, including universities, and handling tasks such as generating quotes and ensuring excellent customer service. The preferred candidate should possess proficiency in Microsoft Word and Excel , exhibit effective telephone communication skills , and demonstrate a strong enthusiasm for learning. This presents a fantastic chance for individuals seeking a company that actively promotes and supports career advancement . For the right candidate, this position will naturally progress into the role of an External Account Manager. Key Duties Maintaining emails Audio Visual enquiries from such as Projection, Large Format Display, Interactive Touch screens, Digital Signage, Video Walls, Audio, Sound |Networking Build and maintain strong relationships with clients. Being able to communicate with manufacturers on pricing of their products. Keep an up-to-date knowledge of industry and market trends Training with the Manufacturers to learn their products. Supporting the external account team Dealing with quote requests Liaising with suppliers Learning about tenders Key Experience You will need at least 12 months experience in Account Management within any sector B2B Exceptional drive and appetite to succeed Excellent interpersonal & communication skills Ability to develop & maintain relationships If you are interested please do contact Louise Wright - (see below) or Shanequa Andell-Gibbons - (see below)
24/04/2024
Full time
Job title: Account Manager Salary: £22,000 - £28,000 Per Annum (dependant on experience) There is a bonus between £2,000 - £4,000 every 6 months on performance 5 days onsite at Dundee branch Brookwood is delighted to offer support to a highly regarded, award-winning Audio-Visual Systems Integrator. They are currently in search of a proactive and achievement-oriented Account Manager to join their team in Dundee In this role, you will be responsible for overseeing clients in the Education Sector, including universities, and handling tasks such as generating quotes and ensuring excellent customer service. The preferred candidate should possess proficiency in Microsoft Word and Excel , exhibit effective telephone communication skills , and demonstrate a strong enthusiasm for learning. This presents a fantastic chance for individuals seeking a company that actively promotes and supports career advancement . For the right candidate, this position will naturally progress into the role of an External Account Manager. Key Duties Maintaining emails Audio Visual enquiries from such as Projection, Large Format Display, Interactive Touch screens, Digital Signage, Video Walls, Audio, Sound |Networking Build and maintain strong relationships with clients. Being able to communicate with manufacturers on pricing of their products. Keep an up-to-date knowledge of industry and market trends Training with the Manufacturers to learn their products. Supporting the external account team Dealing with quote requests Liaising with suppliers Learning about tenders Key Experience You will need at least 12 months experience in Account Management within any sector B2B Exceptional drive and appetite to succeed Excellent interpersonal & communication skills Ability to develop & maintain relationships If you are interested please do contact Louise Wright - (see below) or Shanequa Andell-Gibbons - (see below)
Job purpose The technical development lead will guide the continuous development of Vits 's technology in a collaborative, effective and Agile manner leading a multidisciplinary technology team. High-quality software will be delivered using best-of-breed frameworks, such as Laravel, and components to support the requirements of a growing business. Key areas of responsibility collaborating openly and autonomously within a non-siloed, organic business structure leading, coaching and growing a technology team of developers, UI and UX designers to deliver effective software within an Agile environment working with product owners and project managers to establish formal requirements, produce technical specifications and deliver software to an agreed plan identifying appropriate software architecture, approaches, frameworks and components to implement the business requirements safe-guarding the stability, effectiveness and continuity of software development maintaining and managing technical debt, security and compliance of in-house software overseeing Vits 's hardware resources, in collaboration with the IT support partner The role requires experience of implementing software systems which leverage third-party APIs expertise in the traditional PHP stack (PHP/MySQL/HTML/CSS/JavaScript) in modern frameworks such as Laravel or Symphony implementing and working within service-oriented architectures and associated principles and standards, eg SOLID good understanding of test approaches (eg unit versus integration) a pragmatist who can achieve a balance between the creative approach of a developer and the needs of the business The person will be careful, organised and diligent - even meticulous - with a good dose of common sense demanding of high standards, and at ease with demanding people effective - but also efficient - in both the physical and digital realms modestly confident, good-humoured and trustworthy at home in the worlds of art, architecture, craft and design informal but 100% professional, while respecting traditional courtesy and good manners
24/04/2024
Full time
Job purpose The technical development lead will guide the continuous development of Vits 's technology in a collaborative, effective and Agile manner leading a multidisciplinary technology team. High-quality software will be delivered using best-of-breed frameworks, such as Laravel, and components to support the requirements of a growing business. Key areas of responsibility collaborating openly and autonomously within a non-siloed, organic business structure leading, coaching and growing a technology team of developers, UI and UX designers to deliver effective software within an Agile environment working with product owners and project managers to establish formal requirements, produce technical specifications and deliver software to an agreed plan identifying appropriate software architecture, approaches, frameworks and components to implement the business requirements safe-guarding the stability, effectiveness and continuity of software development maintaining and managing technical debt, security and compliance of in-house software overseeing Vits 's hardware resources, in collaboration with the IT support partner The role requires experience of implementing software systems which leverage third-party APIs expertise in the traditional PHP stack (PHP/MySQL/HTML/CSS/JavaScript) in modern frameworks such as Laravel or Symphony implementing and working within service-oriented architectures and associated principles and standards, eg SOLID good understanding of test approaches (eg unit versus integration) a pragmatist who can achieve a balance between the creative approach of a developer and the needs of the business The person will be careful, organised and diligent - even meticulous - with a good dose of common sense demanding of high standards, and at ease with demanding people effective - but also efficient - in both the physical and digital realms modestly confident, good-humoured and trustworthy at home in the worlds of art, architecture, craft and design informal but 100% professional, while respecting traditional courtesy and good manners
Director of Sales (Digital Learning) £90-100k + 20% bonus Central London (hybrid working) Join a leader in the digital learning industry! I am working exclusively with a forward-thinking company to hire a Director of Sales with experience of driving high performance in a direct to consumer/D2C/B2C digital sales environment. With a commitment to excellence and a passion for driving results, I am seeking a Director of Sales to lead the dedicated sales team to new heights. As the Director of Sales, you will be responsible for developing and executing digital sales strategies to drive revenue growth and expand the customer base. You will lead a team of sales agents, providing guidance, motivation, and support to ensure targets are not just met, but exceeded. This role requires a good understanding of selling digital services to consumers, organising & optimising Salesforce, and introducing technology, automation and sales tools to help convert leads into learner enrolments. It would be great for the Director of Sales to have: Proven track record of success in direct to consumer/D2C/B2C digital sales, with experience in a leadership/managerial role Strong leadership skills with the ability to inspire and motivate a team Excellent communication and negotiation skills Experience with Salesforce and tech savvy when it comes to introdusing automation and modern sales tools to aid sales performance Results-driven mindset with a focus on exceeding targets and KPIs Why Join as the Director of Sales: Opportunity to lead a driven, eager to learn sales team in a fast-growing industry Collaborative and innovative tech-driven work environment Professional development opportunities to grow your career Make a real impact on the success and growth of the company Help learners fulfil their potential by upskilling Eutopia Solutions Ltd ("Eutopia") is acting as an Employment Agency in relation to this vacancy. Eutopia is an equal opportunities employer and positively encourages applications from any suitably qualified and eligible candidates.
24/04/2024
Full time
Director of Sales (Digital Learning) £90-100k + 20% bonus Central London (hybrid working) Join a leader in the digital learning industry! I am working exclusively with a forward-thinking company to hire a Director of Sales with experience of driving high performance in a direct to consumer/D2C/B2C digital sales environment. With a commitment to excellence and a passion for driving results, I am seeking a Director of Sales to lead the dedicated sales team to new heights. As the Director of Sales, you will be responsible for developing and executing digital sales strategies to drive revenue growth and expand the customer base. You will lead a team of sales agents, providing guidance, motivation, and support to ensure targets are not just met, but exceeded. This role requires a good understanding of selling digital services to consumers, organising & optimising Salesforce, and introducing technology, automation and sales tools to help convert leads into learner enrolments. It would be great for the Director of Sales to have: Proven track record of success in direct to consumer/D2C/B2C digital sales, with experience in a leadership/managerial role Strong leadership skills with the ability to inspire and motivate a team Excellent communication and negotiation skills Experience with Salesforce and tech savvy when it comes to introdusing automation and modern sales tools to aid sales performance Results-driven mindset with a focus on exceeding targets and KPIs Why Join as the Director of Sales: Opportunity to lead a driven, eager to learn sales team in a fast-growing industry Collaborative and innovative tech-driven work environment Professional development opportunities to grow your career Make a real impact on the success and growth of the company Help learners fulfil their potential by upskilling Eutopia Solutions Ltd ("Eutopia") is acting as an Employment Agency in relation to this vacancy. Eutopia is an equal opportunities employer and positively encourages applications from any suitably qualified and eligible candidates.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
23/04/2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Facility Coordinator/Facility Manager (w/m/d) - Reguliertes Umfeld / Google Workspace / SAP/ Gebäudemanagement / Deutsch Projekt: Für unseren Kunden, ein grosses Pharmaunternehmen mit Sitz in Kaiseraugst suchen wir einen Facility Coordinator/Facility Manager (w/m/d) Hintergrund: Das Facility und Real Estate Management gestaltet jetzige und künftige Standorte für alle Mitarbeitenden und antizipiert dabei Trends, einerseits interner und strategischer Natur, prüft dabei aber auch externe Einflüsse. In Abstimmung mit der Unternehmensstrategie, dem Wachstum und dem Bedarf aller Funktionen am Standort, stellt das Real Estate Flächen bereit, die qualitativ hochwertig sind und gängigen Standards entsprechen. Als Facility Coordinator ist man der Ansprechpartner für die Gebäudenutzer und Handwerker. Der oder die perfekte Kandidat:in ist eine Person, die eine technische oder naturwissenschaftliche Grundausbildung oder eine abgeschlossene kaufmännische Berufslehre vorweist und zudem bereits erste Berufserfahrungen im Bereich Gebäudemanagement mitbringt. Dieser verfügt ausserdem über fliessende Deutsch und sehr gute Englischkenntnisse. Hauptaufgaben und Verantwortungsbereiche: Wahrnehmung der Gebäudeverantwortung . Eigenständige Abwicklung/Mitarbeit von Projekten im Bereich Health, Safety and Environment sowie proaktive Zusammenarbeit mit dem Kunden bei entsprechenden Projekten . Aufzeigen von Lösungen bei Kundenwünschen und Abstimmung mit Nutzern . Kommunikation u.A. von Störungen oder Instandhaltungsarbeiten und Gebäude relevanten Informationen . Mitarbeit bei der Entwicklung, Anpassung und Einführung von Standards, Prozessen und Dokumentationen . Erfassung und Pflege von CAFM relevanten Daten . Support und Koordination bei Umzügen . Vorbereiten und Erstellen von Präsentationen, Reports und Kommunikationen . Koordinationsstelle zwischen Nutzern und Dienstleistern sowohl Gebäude-intern wie auch -extern . Erteilen, Betreuen und Überwachen von Aufträgen an interne und externe Dienstleistungserbringer und Lieferanten unter Einhaltung von Kosten, Terminen und Qualität . Beratung im Bereich Einrichtung und Ergonomie Must Haves: Technische oder naturwissenschaftliche Grundausbildung oder abgeschlossene kaufmännische Berufslehre, bevorzugt mit einer höheren Zusatzausbildung im Facility Management, kaufmännischen resp. technischen Bereich . 1-3 Jahre Berufserfahrung im Bereich Gebäudemanagement, bevorzugt im Facility Management/Real Estate . Berufserfahrung im regulierten Umfeld (GxP) . Erweiterte MS Office Kenntnisse/Google Workspace/CAD-Basiskenntnisse/SAP-Basiskenntnisse/ServiceNow Kenntnisse . Fliessende Deutschkenntnisse, Englisch sehr gut . Einbringen von eigenen Ideen/vernetzt denkend/priorisierend/serviceorientiert/analytisch/lösungsorientiert/interessiert an digitalen Tools/Organisationstalent . Teamplayer Nice to have: Höhere Zusatzausbildung im Facility Management, kaufmännischen resp. technischen Bereich von Vorteil . EKAS Zertifikat . Laborerfahrung von Vorteil Referenz Nr.: 923387TP Rolle: Facility Coordinator/Facility Manager (w/m/d) Industrie: Pharma Arbeitsort: Kaiseraugst Pensum: 100% Start: 01.06.2024 Dauer: 12 Bewerbungsfrist : 28.04.2024 Sollte diese Position Ihr Interesse geweckt haben, senden Sie uns bitte Ihr komplettes Dossier via dem Link in dieser Anzeige zu. Über uns : ITech Consult ist ein nach ISO 9001:2015 zertifiziertes Schweizer Unternehmen mit Niederlassungen in Deutschland und Irland. ITech Consult ist spezialisiert auf die Vermittlung von hochqualifizierten Kandidaten für den Personalverleih in den Bereichen, IT, Life Science & Engineering. Wir bieten Personalverleih & Payroll Dienstleistungen an. Für unsere Kandidaten ist dies kostenlos, auch bei Payroll berechnen wir Ihnen kein zusätzlichen Gebühren.
23/04/2024
Project-based
Facility Coordinator/Facility Manager (w/m/d) - Reguliertes Umfeld / Google Workspace / SAP/ Gebäudemanagement / Deutsch Projekt: Für unseren Kunden, ein grosses Pharmaunternehmen mit Sitz in Kaiseraugst suchen wir einen Facility Coordinator/Facility Manager (w/m/d) Hintergrund: Das Facility und Real Estate Management gestaltet jetzige und künftige Standorte für alle Mitarbeitenden und antizipiert dabei Trends, einerseits interner und strategischer Natur, prüft dabei aber auch externe Einflüsse. In Abstimmung mit der Unternehmensstrategie, dem Wachstum und dem Bedarf aller Funktionen am Standort, stellt das Real Estate Flächen bereit, die qualitativ hochwertig sind und gängigen Standards entsprechen. Als Facility Coordinator ist man der Ansprechpartner für die Gebäudenutzer und Handwerker. Der oder die perfekte Kandidat:in ist eine Person, die eine technische oder naturwissenschaftliche Grundausbildung oder eine abgeschlossene kaufmännische Berufslehre vorweist und zudem bereits erste Berufserfahrungen im Bereich Gebäudemanagement mitbringt. Dieser verfügt ausserdem über fliessende Deutsch und sehr gute Englischkenntnisse. Hauptaufgaben und Verantwortungsbereiche: Wahrnehmung der Gebäudeverantwortung . Eigenständige Abwicklung/Mitarbeit von Projekten im Bereich Health, Safety and Environment sowie proaktive Zusammenarbeit mit dem Kunden bei entsprechenden Projekten . Aufzeigen von Lösungen bei Kundenwünschen und Abstimmung mit Nutzern . Kommunikation u.A. von Störungen oder Instandhaltungsarbeiten und Gebäude relevanten Informationen . Mitarbeit bei der Entwicklung, Anpassung und Einführung von Standards, Prozessen und Dokumentationen . Erfassung und Pflege von CAFM relevanten Daten . Support und Koordination bei Umzügen . Vorbereiten und Erstellen von Präsentationen, Reports und Kommunikationen . Koordinationsstelle zwischen Nutzern und Dienstleistern sowohl Gebäude-intern wie auch -extern . Erteilen, Betreuen und Überwachen von Aufträgen an interne und externe Dienstleistungserbringer und Lieferanten unter Einhaltung von Kosten, Terminen und Qualität . Beratung im Bereich Einrichtung und Ergonomie Must Haves: Technische oder naturwissenschaftliche Grundausbildung oder abgeschlossene kaufmännische Berufslehre, bevorzugt mit einer höheren Zusatzausbildung im Facility Management, kaufmännischen resp. technischen Bereich . 1-3 Jahre Berufserfahrung im Bereich Gebäudemanagement, bevorzugt im Facility Management/Real Estate . Berufserfahrung im regulierten Umfeld (GxP) . Erweiterte MS Office Kenntnisse/Google Workspace/CAD-Basiskenntnisse/SAP-Basiskenntnisse/ServiceNow Kenntnisse . Fliessende Deutschkenntnisse, Englisch sehr gut . Einbringen von eigenen Ideen/vernetzt denkend/priorisierend/serviceorientiert/analytisch/lösungsorientiert/interessiert an digitalen Tools/Organisationstalent . Teamplayer Nice to have: Höhere Zusatzausbildung im Facility Management, kaufmännischen resp. technischen Bereich von Vorteil . EKAS Zertifikat . Laborerfahrung von Vorteil Referenz Nr.: 923387TP Rolle: Facility Coordinator/Facility Manager (w/m/d) Industrie: Pharma Arbeitsort: Kaiseraugst Pensum: 100% Start: 01.06.2024 Dauer: 12 Bewerbungsfrist : 28.04.2024 Sollte diese Position Ihr Interesse geweckt haben, senden Sie uns bitte Ihr komplettes Dossier via dem Link in dieser Anzeige zu. Über uns : ITech Consult ist ein nach ISO 9001:2015 zertifiziertes Schweizer Unternehmen mit Niederlassungen in Deutschland und Irland. ITech Consult ist spezialisiert auf die Vermittlung von hochqualifizierten Kandidaten für den Personalverleih in den Bereichen, IT, Life Science & Engineering. Wir bieten Personalverleih & Payroll Dienstleistungen an. Für unsere Kandidaten ist dies kostenlos, auch bei Payroll berechnen wir Ihnen kein zusätzlichen Gebühren.
IO Associates has partnered with a client that is leading nationwide provider of cyber security services, digital forensics and eDiscovery. The client provides services to all business sectors, including law firms, insurance providers and law enforcement agencies. The role will require carrying out digital forensic casework within the Criminal or Corporate arenas and be able to demonstrate time management, flexibility, commitment and integrity. Job Title: Digital Forensic Investigator Salary : £30,000 - £50,000 per annum. Location: North Manchester,Manchester Interview Stage: 2 Stage Process. Roles & Responsibilities:- Conduct forensically sound acquisitions, analysis and examinations of computer systems and mobile devices and associated media, either on-site or in the lab, ensuring continuity of all exhibits and maintaining integrity throughout. Secure and retrieve data from computer systems in accordance with ACPO guidelines, utilising proprietary and bespoke software, in order to preserve evidence gathered during the course of investigations. Assist with the maintenance of IS0 9001, ISO 27001, ISO 17025 and FSR Codes. Prepare detailed reports, statements and exhibits to a standard suitable for use in criminal or civil court in support of these investigations. To develop experience and detailed technical knowledge of current technology and the wide variety of tools and techniques used to assist in the acquisition and analysis of evidence and the identification and recovery of data. Work with Digital Forensics Manager to determine the best forensic analysis strategy required. Skills and Experience:- At least 5 years of experience in undertaking digital forensic analysis of computers and mobile devices for Criminal or Corporate cases. Educated to degree level or with equivalent work-related experience. You must have expert level with main stream forensic software and will ideally have undertaken training to expert level (at least) in one or all of the following, EnCase, FTK, X-Ways, NUIX, Magnet Axiom, Cellebrite UFED and MSAB XRY. Ability to communicate at all levels, adapting the style of communication to meet the needs of the audience. Ability to remain calm and controlled and maintain good performance within a mission-critical service area. Ability to work in a multi-discipline team responsible for providing Forensic Services. Ability to absorb, understand and apply new Forensic Science Regulatory requirements Benefits:- Flexible Working Company pension scheme (3% employer contribution) 24 Days holiday + Bank Holidays Annual holiday loyalty bonus (increasing to 30 days after 3 years) Extra days holiday for your birthday MediCash Cashplan Life Insurance (Death in Service) Annual Media Subscriptions (from a choice of Netflix HD, Amazon Prime, Spotify, Magazine sub, etc) *PS: The Company can't provide any sponsorship, so only candidates with the existing right to work in the UK will be considered for this role.
22/04/2024
Full time
IO Associates has partnered with a client that is leading nationwide provider of cyber security services, digital forensics and eDiscovery. The client provides services to all business sectors, including law firms, insurance providers and law enforcement agencies. The role will require carrying out digital forensic casework within the Criminal or Corporate arenas and be able to demonstrate time management, flexibility, commitment and integrity. Job Title: Digital Forensic Investigator Salary : £30,000 - £50,000 per annum. Location: North Manchester,Manchester Interview Stage: 2 Stage Process. Roles & Responsibilities:- Conduct forensically sound acquisitions, analysis and examinations of computer systems and mobile devices and associated media, either on-site or in the lab, ensuring continuity of all exhibits and maintaining integrity throughout. Secure and retrieve data from computer systems in accordance with ACPO guidelines, utilising proprietary and bespoke software, in order to preserve evidence gathered during the course of investigations. Assist with the maintenance of IS0 9001, ISO 27001, ISO 17025 and FSR Codes. Prepare detailed reports, statements and exhibits to a standard suitable for use in criminal or civil court in support of these investigations. To develop experience and detailed technical knowledge of current technology and the wide variety of tools and techniques used to assist in the acquisition and analysis of evidence and the identification and recovery of data. Work with Digital Forensics Manager to determine the best forensic analysis strategy required. Skills and Experience:- At least 5 years of experience in undertaking digital forensic analysis of computers and mobile devices for Criminal or Corporate cases. Educated to degree level or with equivalent work-related experience. You must have expert level with main stream forensic software and will ideally have undertaken training to expert level (at least) in one or all of the following, EnCase, FTK, X-Ways, NUIX, Magnet Axiom, Cellebrite UFED and MSAB XRY. Ability to communicate at all levels, adapting the style of communication to meet the needs of the audience. Ability to remain calm and controlled and maintain good performance within a mission-critical service area. Ability to work in a multi-discipline team responsible for providing Forensic Services. Ability to absorb, understand and apply new Forensic Science Regulatory requirements Benefits:- Flexible Working Company pension scheme (3% employer contribution) 24 Days holiday + Bank Holidays Annual holiday loyalty bonus (increasing to 30 days after 3 years) Extra days holiday for your birthday MediCash Cashplan Life Insurance (Death in Service) Annual Media Subscriptions (from a choice of Netflix HD, Amazon Prime, Spotify, Magazine sub, etc) *PS: The Company can't provide any sponsorship, so only candidates with the existing right to work in the UK will be considered for this role.