IT Business Analyst, Software Development, Scrum is required by our services organisation based near Salisbury Wiltshire. Commutable from Devizes, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough. Hybrid-Working TO BE CONSIDERED YOU NEED TO HAVE LIVES AND WORKED IN THE UK FOR AT LEAST THE LAST 5 YEARS AS YOU WILL BE PUT THROUGH SC CLEARANCE For the first 3-6 months you will be required to work on site in Salisbury 2-3 days per week. Following this, hybrid working predominantly working from home but willing and able to work on site at the office when required. Applicants must be able to demonstrate experience of working as a BA in a IT/Software development environment with experience of Scrum. Our client are currently going through a period of significant change. They require an IT BA who can focus on digital transformation looking at as is- to be status ie looking at what the client have now and improving processes with technology during this exciting period of IT Change. The role will involve requirements gathering for Software projects and bridging the gap between the business and developers. Skills required Relevant experience analysing and documenting complex business processes Strong knowledge of writing requirements specifications for Information Systems A proven track record in Software Development End to end experience of the project life cycle Relevant experience interacting directly with end users. Results orientated with good communication and interpersonal skills. Experience of asset management systems, ideally Maximo would be advantageous. Any experience of working within central government, defence sector would be beneficial SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
03/05/2024
Full time
IT Business Analyst, Software Development, Scrum is required by our services organisation based near Salisbury Wiltshire. Commutable from Devizes, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough. Hybrid-Working TO BE CONSIDERED YOU NEED TO HAVE LIVES AND WORKED IN THE UK FOR AT LEAST THE LAST 5 YEARS AS YOU WILL BE PUT THROUGH SC CLEARANCE For the first 3-6 months you will be required to work on site in Salisbury 2-3 days per week. Following this, hybrid working predominantly working from home but willing and able to work on site at the office when required. Applicants must be able to demonstrate experience of working as a BA in a IT/Software development environment with experience of Scrum. Our client are currently going through a period of significant change. They require an IT BA who can focus on digital transformation looking at as is- to be status ie looking at what the client have now and improving processes with technology during this exciting period of IT Change. The role will involve requirements gathering for Software projects and bridging the gap between the business and developers. Skills required Relevant experience analysing and documenting complex business processes Strong knowledge of writing requirements specifications for Information Systems A proven track record in Software Development End to end experience of the project life cycle Relevant experience interacting directly with end users. Results orientated with good communication and interpersonal skills. Experience of asset management systems, ideally Maximo would be advantageous. Any experience of working within central government, defence sector would be beneficial SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Senior Banking Treasury Analyst Luton - Hybrid - 12 months - £550 outside IR35 Our Client is undertaking a strategic review and preparation of its activities in Treasury, Banking, Vendor and Customer data to support end to end cash management processes that apply across the entire Group. This will also support and prepare them for planned migration to SAP S4 HANA. To support these various projects. Overview: The broad project team will comprise existing client staff across the Global Data Office, Treasury, Banking team and IT, supplemented by contractors, consultants and software vendors. You will be expected to be responsible for leading a number of the activities within the cash and banking and vendor payment and O2C process areas. The role requires the individual to have a deep experience of working in high volume, high value business-to-business and inter-company banking in a global corporate environment with strong understanding of end-to-end cash management and banking arrangements as well as having good attention to detail, intuition and decisiveness. Additionally, a structured approach and excellent organisational and communication skills are of paramount importance. Skills and Knowledge: Deep knowledge and experience of high volume, high value business-to-business and inter-company banking in a global corporate environment Demonstrate knowledge and understanding of SAP FICO, host to host integration solutions and various formats including API ( Application Programming Interface) SAP S4HANA procure to pay and Order to cash experience. Experience in the existing ECC (ERP Central Component) system banking configuration like house banks, payments configuration (DMEE, IDOC, IFILE) and statements configuration (CAMPT53, MT940). Experience and participation in the system unit testing, SIT and UAT test iterations with internal stakeholders and banks Banking applications like FIS payment factory HUB, quantum knowledge. In depth knowledge in MT940 and CAMT53 and ISO XML file formats. Osirian Consulting is committed to working with our clients to promote equality and diversity in the workplace. We encourage and welcome applicants from all backgrounds and all sections of the community, and will never discriminate on the basis of race, gender, disability, or any other protected characteristic. Please be aware that due to the high number of applications we receive, unfortunately we cannot respond to each application individually. If you do not hear back from one of our consultants within 14 days, then unfortunately you have not been shortlisted for this role. Osirian Consulting is acting as a recruitment business in relation to this role
03/05/2024
Project-based
Senior Banking Treasury Analyst Luton - Hybrid - 12 months - £550 outside IR35 Our Client is undertaking a strategic review and preparation of its activities in Treasury, Banking, Vendor and Customer data to support end to end cash management processes that apply across the entire Group. This will also support and prepare them for planned migration to SAP S4 HANA. To support these various projects. Overview: The broad project team will comprise existing client staff across the Global Data Office, Treasury, Banking team and IT, supplemented by contractors, consultants and software vendors. You will be expected to be responsible for leading a number of the activities within the cash and banking and vendor payment and O2C process areas. The role requires the individual to have a deep experience of working in high volume, high value business-to-business and inter-company banking in a global corporate environment with strong understanding of end-to-end cash management and banking arrangements as well as having good attention to detail, intuition and decisiveness. Additionally, a structured approach and excellent organisational and communication skills are of paramount importance. Skills and Knowledge: Deep knowledge and experience of high volume, high value business-to-business and inter-company banking in a global corporate environment Demonstrate knowledge and understanding of SAP FICO, host to host integration solutions and various formats including API ( Application Programming Interface) SAP S4HANA procure to pay and Order to cash experience. Experience in the existing ECC (ERP Central Component) system banking configuration like house banks, payments configuration (DMEE, IDOC, IFILE) and statements configuration (CAMPT53, MT940). Experience and participation in the system unit testing, SIT and UAT test iterations with internal stakeholders and banks Banking applications like FIS payment factory HUB, quantum knowledge. In depth knowledge in MT940 and CAMT53 and ISO XML file formats. Osirian Consulting is committed to working with our clients to promote equality and diversity in the workplace. We encourage and welcome applicants from all backgrounds and all sections of the community, and will never discriminate on the basis of race, gender, disability, or any other protected characteristic. Please be aware that due to the high number of applications we receive, unfortunately we cannot respond to each application individually. If you do not hear back from one of our consultants within 14 days, then unfortunately you have not been shortlisted for this role. Osirian Consulting is acting as a recruitment business in relation to this role
Senior Banking Treasury Analyst Luton - Hybrid - 12 months - £500 outside IR35 Our Client is undertaking a strategic review and preparation of its activities in Treasury, Banking, Vendor and Customer data to support end to end cash management processes that apply across the entire Group. This will also support and prepare them for planned migration to SAP S4 HANA. To support these various projects. Overview: The broad project team will comprise existing client staff across the Global Data Office, Treasury, Banking team and IT, supplemented by contractors, consultants and software vendors. You will be expected to be responsible for leading a number of the activities within the cash and banking and vendor payment and O2C process areas. The role requires the individual to have a deep experience of working in high volume, high value business-to-business and inter-company banking in a global corporate environment with strong understanding of end-to-end cash management and banking arrangements as well as having good attention to detail, intuition and decisiveness. Additionally, a structured approach and excellent organisational and communication skills are of paramount importance. Skills and Knowledge: Deep knowledge and experience of high volume, high value business-to-business and inter-company banking in a global corporate environment Demonstrate knowledge and understanding of SAP FICO, host to host integration solutions and various formats including API ( Application Programming Interface) SAP S4HANA procure to pay and Order to cash experience. Experience in the existing ECC (ERP Central Component) system banking configuration like house banks, payments configuration (DMEE, IDOC, IFILE) and statements configuration (CAMPT53, MT940). Experience and participation in the system unit testing, SIT and UAT test iterations with internal stakeholders and banks Banking applications like FIS payment factory HUB, quantum knowledge. In depth knowledge in MT940 and CAMT53 and ISO XML file formats. Osirian Consulting is committed to working with our clients to promote equality and diversity in the workplace. We encourage and welcome applicants from all backgrounds and all sections of the community, and will never discriminate on the basis of race, gender, disability, or any other protected characteristic. Please be aware that due to the high number of applications we receive, unfortunately we cannot respond to each application individually. If you do not hear back from one of our consultants within 14 days, then unfortunately you have not been shortlisted for this role. Osirian Consulting is acting as a recruitment business in relation to this role
03/05/2024
Project-based
Senior Banking Treasury Analyst Luton - Hybrid - 12 months - £500 outside IR35 Our Client is undertaking a strategic review and preparation of its activities in Treasury, Banking, Vendor and Customer data to support end to end cash management processes that apply across the entire Group. This will also support and prepare them for planned migration to SAP S4 HANA. To support these various projects. Overview: The broad project team will comprise existing client staff across the Global Data Office, Treasury, Banking team and IT, supplemented by contractors, consultants and software vendors. You will be expected to be responsible for leading a number of the activities within the cash and banking and vendor payment and O2C process areas. The role requires the individual to have a deep experience of working in high volume, high value business-to-business and inter-company banking in a global corporate environment with strong understanding of end-to-end cash management and banking arrangements as well as having good attention to detail, intuition and decisiveness. Additionally, a structured approach and excellent organisational and communication skills are of paramount importance. Skills and Knowledge: Deep knowledge and experience of high volume, high value business-to-business and inter-company banking in a global corporate environment Demonstrate knowledge and understanding of SAP FICO, host to host integration solutions and various formats including API ( Application Programming Interface) SAP S4HANA procure to pay and Order to cash experience. Experience in the existing ECC (ERP Central Component) system banking configuration like house banks, payments configuration (DMEE, IDOC, IFILE) and statements configuration (CAMPT53, MT940). Experience and participation in the system unit testing, SIT and UAT test iterations with internal stakeholders and banks Banking applications like FIS payment factory HUB, quantum knowledge. In depth knowledge in MT940 and CAMT53 and ISO XML file formats. Osirian Consulting is committed to working with our clients to promote equality and diversity in the workplace. We encourage and welcome applicants from all backgrounds and all sections of the community, and will never discriminate on the basis of race, gender, disability, or any other protected characteristic. Please be aware that due to the high number of applications we receive, unfortunately we cannot respond to each application individually. If you do not hear back from one of our consultants within 14 days, then unfortunately you have not been shortlisted for this role. Osirian Consulting is acting as a recruitment business in relation to this role
CONTEXT In development of electric mobility activities, we are looking for a Business Analyst to take ownership and control over current process. As part of the evolution of the department, the process are meant to change and the business analyst will translate new business needs into requirements. He/she will make sure that the requirements are captured, challenged, analysed and aligned with our overarching goals. He/she will make sure the business is using the process as intended with documentation and support. The Business Analyst will work as part of the Electric Mobility team and will be responsible for the smooth preparation and implementation of business requests in a digital environment as well as after-care activities towards the business. TASKS Support the EM digital roadmap definition & in-take preparation with our business; Define, challenge and prioritize requirements with business during co-creation phase; Filter and prioritize demand from business (including trade-offs during in-take phase, balancing costs and benefits) to best meet the objectives of each department, in the context of Luminus overall objectives; Support the Business in definition of business cases including benefits and Total Cost of Ownership of the recommended solutions; Prepare and deliver a comprehensive & prioritized set of business requirements, eventual business KPIs and business rules; Ensure alignment of all stakeholders through a co-creation phase (lead business analysis workshops); Contribute, on demand, to the definition of test scenarios; Translate business processes into technology requirements; Ensure information continuity on business requirements, both functional and non-functional, for the creation of software and application solutions (documentation, knowledge hand-over, etc.) Work in close collaboration with the business enterprise architect and/or IT enterprise architect to deliver solution models and solution architectures in line with business requirements and to deliver business value. Support the business in creating operational documentation related to current related process of the ongoing projects. Create operational documentation to support the business regarding the new improvements. BACKGROUND Hold a higher educational background in information technology or equivalent; Have at least 3 years of professional experience in an analytical job working on larger IT projects; Can demonstrate successful experience in business and/or functional analysis, design and implementation of change projects; Can translate complex business requirements into solid functional specifications, based on your full understanding of the business context; Possess strong structuring & analytical skills; Able to work autonomously; Go-getter mentality; Communicate effectively on all levels of the company; Have experience in organizing and leading workshops; Easily build constructive relationships and are skilled in bringing the different parties together in a co-creation spirit; Knowledge of English; Experience with Odoo Experience in contracting/billing and/or customer journey and/or field service is a plus.
03/05/2024
Project-based
CONTEXT In development of electric mobility activities, we are looking for a Business Analyst to take ownership and control over current process. As part of the evolution of the department, the process are meant to change and the business analyst will translate new business needs into requirements. He/she will make sure that the requirements are captured, challenged, analysed and aligned with our overarching goals. He/she will make sure the business is using the process as intended with documentation and support. The Business Analyst will work as part of the Electric Mobility team and will be responsible for the smooth preparation and implementation of business requests in a digital environment as well as after-care activities towards the business. TASKS Support the EM digital roadmap definition & in-take preparation with our business; Define, challenge and prioritize requirements with business during co-creation phase; Filter and prioritize demand from business (including trade-offs during in-take phase, balancing costs and benefits) to best meet the objectives of each department, in the context of Luminus overall objectives; Support the Business in definition of business cases including benefits and Total Cost of Ownership of the recommended solutions; Prepare and deliver a comprehensive & prioritized set of business requirements, eventual business KPIs and business rules; Ensure alignment of all stakeholders through a co-creation phase (lead business analysis workshops); Contribute, on demand, to the definition of test scenarios; Translate business processes into technology requirements; Ensure information continuity on business requirements, both functional and non-functional, for the creation of software and application solutions (documentation, knowledge hand-over, etc.) Work in close collaboration with the business enterprise architect and/or IT enterprise architect to deliver solution models and solution architectures in line with business requirements and to deliver business value. Support the business in creating operational documentation related to current related process of the ongoing projects. Create operational documentation to support the business regarding the new improvements. BACKGROUND Hold a higher educational background in information technology or equivalent; Have at least 3 years of professional experience in an analytical job working on larger IT projects; Can demonstrate successful experience in business and/or functional analysis, design and implementation of change projects; Can translate complex business requirements into solid functional specifications, based on your full understanding of the business context; Possess strong structuring & analytical skills; Able to work autonomously; Go-getter mentality; Communicate effectively on all levels of the company; Have experience in organizing and leading workshops; Easily build constructive relationships and are skilled in bringing the different parties together in a co-creation spirit; Knowledge of English; Experience with Odoo Experience in contracting/billing and/or customer journey and/or field service is a plus.
Oracle HCM Cloud Analyst (Organisational Design) £450 per day - INSIDE IR35 - 6 months initial contract - Remote with travel to London/M4 Corridor My client is undergoing a complex organisational restructure and as such we are seeking an additional Oracle HCM Cloud Analyst to gather HR data from the Oracle Cloud HCM system Responsibilities Work with the programme management team to provide analysis of the HR data and ensure details are clearly articulated for the organisation design approval committee Create org charts to support each phase of the project, from design, change control to implementation Provide data support to other members of the project team including modelling cost of change (severance, recruitment, training) to give a rounded and informed to senior stakeholders Working with our recruitment partners and senior HR stakeholders, prepare and manage the creation of vacancies within the HR system with appropriate handoff to recruitment workstreams to commence sourcing of candidates Responsible for the provision of accurate and timely HR Data to support all stages of the process, including reporting on design, leavers, vacancy progress and other ad-hoc requests from stakeholders, and overseeing the development of additional reporting capability required by the program Work with finance stakeholders to create an efficient and accurate means of reporting progress from a people and cost perspective, ensuring accountabilities and ownership is clearly defined Oversee the execution of the creation of the new organisation within the HR system. Including termination of leavers, creation of positions and the associated employee movements, utilising the HR Systems and Reporting team where required Oracle HCM Cloud Analyst (Organisational Design) Please forward your CV through this advert to be considered In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon Skillsearch Limited having first sought approval of its client to find candidates for this position. Skillsearch Limited acts as both an Employment Agency and Employment Business
03/05/2024
Project-based
Oracle HCM Cloud Analyst (Organisational Design) £450 per day - INSIDE IR35 - 6 months initial contract - Remote with travel to London/M4 Corridor My client is undergoing a complex organisational restructure and as such we are seeking an additional Oracle HCM Cloud Analyst to gather HR data from the Oracle Cloud HCM system Responsibilities Work with the programme management team to provide analysis of the HR data and ensure details are clearly articulated for the organisation design approval committee Create org charts to support each phase of the project, from design, change control to implementation Provide data support to other members of the project team including modelling cost of change (severance, recruitment, training) to give a rounded and informed to senior stakeholders Working with our recruitment partners and senior HR stakeholders, prepare and manage the creation of vacancies within the HR system with appropriate handoff to recruitment workstreams to commence sourcing of candidates Responsible for the provision of accurate and timely HR Data to support all stages of the process, including reporting on design, leavers, vacancy progress and other ad-hoc requests from stakeholders, and overseeing the development of additional reporting capability required by the program Work with finance stakeholders to create an efficient and accurate means of reporting progress from a people and cost perspective, ensuring accountabilities and ownership is clearly defined Oversee the execution of the creation of the new organisation within the HR system. Including termination of leavers, creation of positions and the associated employee movements, utilising the HR Systems and Reporting team where required Oracle HCM Cloud Analyst (Organisational Design) Please forward your CV through this advert to be considered In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon Skillsearch Limited having first sought approval of its client to find candidates for this position. Skillsearch Limited acts as both an Employment Agency and Employment Business
Dynamics 365 CRM Consultant Hybrid/Remote working - UK Based Only Do you thrive in a fast-paced environment and enjoy utilising technology to solve complex business challenges? iO associates are searching for a motivated individual to join our expanding Microsoft Dynamics team. In this role, you'll leverage your Dynamics expertise to support a wider team in implementing technical solutions for our clients across various industries. What you'll do: Collaborate with consultants and business analysts to understand client requirements and translate them into technical specifications. Design, develop, and customise Dynamics modules to meet specific business needs. Create client-side scripts, plugins, and integrations to extend Dynamics functionality. Recognise opportunities to streamline processes, enhance performance, and innovate within the Dynamics development landscape. Design and implement data integration solutions between Dynamics and other systems using industry-standard tools. Utilise Dynamics 365's analytics capabilities to gain valuable insights into customer behaviour and trends. This includes utilising Power BI for data visualisation and analysis. Conduct thorough unit testing and participate in integration testing to ensure the functionality and performance of developed components. What you bring: In-depth knowledge of Dynamics 365 CE/CRM, with a solid understanding of the business context it addresses. Familiarity with complementary technologies like Azure, Power Platform, M365, and Active Directory. Strong problem-solving and analytical skills to identify and resolve complex issues. The ability to thrive in a collaborative, team-oriented environment. Understanding of data integration techniques and tools. A plus if you have: Knowledge of Dynamics platform architecture and its components. Experience designing and implementing workflows, business rules, and processes within Dynamics 365. Familiarity with Azure services and their integration with Dynamics 365. Experience with customising and configuring Dynamics 365 environments. A background in developing and deploying custom solutions using Dynamics 365. Experience migrating financial data from Legacy systems to Dynamics 365, ensuring data accuracy and compliance. Familiarity with the Power Platform (Power Apps, Power Automate, Power BI) to extend Dynamics 365 capabilities. Would you like to work within a collaborative and supportive environment that helps you grow and develop your career? Requirement: You must have the following visas/Right to work to be eligible for this position: British Citizen, ILR, Dependant Visa, Pre-settled status etc. You must be UK-based to apply for this role. *If you don't have the right to work in the UK or are not located in the UK, you will be automatically rejected from the process due to client requirement. Apply today!
03/05/2024
Full time
Dynamics 365 CRM Consultant Hybrid/Remote working - UK Based Only Do you thrive in a fast-paced environment and enjoy utilising technology to solve complex business challenges? iO associates are searching for a motivated individual to join our expanding Microsoft Dynamics team. In this role, you'll leverage your Dynamics expertise to support a wider team in implementing technical solutions for our clients across various industries. What you'll do: Collaborate with consultants and business analysts to understand client requirements and translate them into technical specifications. Design, develop, and customise Dynamics modules to meet specific business needs. Create client-side scripts, plugins, and integrations to extend Dynamics functionality. Recognise opportunities to streamline processes, enhance performance, and innovate within the Dynamics development landscape. Design and implement data integration solutions between Dynamics and other systems using industry-standard tools. Utilise Dynamics 365's analytics capabilities to gain valuable insights into customer behaviour and trends. This includes utilising Power BI for data visualisation and analysis. Conduct thorough unit testing and participate in integration testing to ensure the functionality and performance of developed components. What you bring: In-depth knowledge of Dynamics 365 CE/CRM, with a solid understanding of the business context it addresses. Familiarity with complementary technologies like Azure, Power Platform, M365, and Active Directory. Strong problem-solving and analytical skills to identify and resolve complex issues. The ability to thrive in a collaborative, team-oriented environment. Understanding of data integration techniques and tools. A plus if you have: Knowledge of Dynamics platform architecture and its components. Experience designing and implementing workflows, business rules, and processes within Dynamics 365. Familiarity with Azure services and their integration with Dynamics 365. Experience with customising and configuring Dynamics 365 environments. A background in developing and deploying custom solutions using Dynamics 365. Experience migrating financial data from Legacy systems to Dynamics 365, ensuring data accuracy and compliance. Familiarity with the Power Platform (Power Apps, Power Automate, Power BI) to extend Dynamics 365 capabilities. Would you like to work within a collaborative and supportive environment that helps you grow and develop your career? Requirement: You must have the following visas/Right to work to be eligible for this position: British Citizen, ILR, Dependant Visa, Pre-settled status etc. You must be UK-based to apply for this role. *If you don't have the right to work in the UK or are not located in the UK, you will be automatically rejected from the process due to client requirement. Apply today!
The Role As a ServiceNow Technical Lead , you will be responsible for leading at least a couple of Implementation projects in the ITSM area and one complete Implementation life cycle for ServiceNow. For this role, you will leverage your expertise in ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities. Key Responsibilities: Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform. Work with Architect and customers for the technical requirements, document them, play back and baseline. Develop a design aligned with the Architecture (if applicable) and technical requirements. Review requirements for accurate estimation. Review and do proactive analysis and resolve application issues as needed. Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements. Mentor and share technical knowledge/guidance to team. Perform Sprint activities (if agile) with the customer and the team. Do sprint planning and assign sprint activities to the team. Develop User stories from the requirements. Estimate effort, Work with the product sponsor to prioritise the user stores. Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements. Track and share the status of sprint/user stories with the Project Manager. Identify and manage risks and challenges. Ensure the quality deployment of the product as per the design. Ensure the security, resilience of the components as per the design. Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design. Handle customer meetings and provide weekly/monthly reports for customer as well as TCS management. Participate and provide feedback during planning meetings (ie, pre-iteration, and retrospectives. Your Profile Key Skills/Knowledge/Experience: Experience as a Technical Consultant. Experience in ITIL Process Definition, Integration Solutions, understanding Architecture solutions. Ability to understand customer business requirements and convert to functional requirements. Experience in leading at least a couple of Implementation projects in ITSM area and one complete Implementation life cycle for ServiceNow. Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise. Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards. Certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation. Good knowledge in Agile/Scrum methodology. Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges, and impacts. Excellent team management skills to manage the project team and members. Good to have: Experience in ServiceNow custom application design and development. Evaluate the tool stability and performance and provide recommendations. Knowledge on new ServiceNow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc ). Preferred to have ServiceNow Implementation Specialist certification. Ability to manage conflicts that may arise with customers and/or TCS internal stakeholders.
03/05/2024
Full time
The Role As a ServiceNow Technical Lead , you will be responsible for leading at least a couple of Implementation projects in the ITSM area and one complete Implementation life cycle for ServiceNow. For this role, you will leverage your expertise in ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities. Key Responsibilities: Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform. Work with Architect and customers for the technical requirements, document them, play back and baseline. Develop a design aligned with the Architecture (if applicable) and technical requirements. Review requirements for accurate estimation. Review and do proactive analysis and resolve application issues as needed. Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements. Mentor and share technical knowledge/guidance to team. Perform Sprint activities (if agile) with the customer and the team. Do sprint planning and assign sprint activities to the team. Develop User stories from the requirements. Estimate effort, Work with the product sponsor to prioritise the user stores. Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements. Track and share the status of sprint/user stories with the Project Manager. Identify and manage risks and challenges. Ensure the quality deployment of the product as per the design. Ensure the security, resilience of the components as per the design. Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design. Handle customer meetings and provide weekly/monthly reports for customer as well as TCS management. Participate and provide feedback during planning meetings (ie, pre-iteration, and retrospectives. Your Profile Key Skills/Knowledge/Experience: Experience as a Technical Consultant. Experience in ITIL Process Definition, Integration Solutions, understanding Architecture solutions. Ability to understand customer business requirements and convert to functional requirements. Experience in leading at least a couple of Implementation projects in ITSM area and one complete Implementation life cycle for ServiceNow. Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise. Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards. Certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation. Good knowledge in Agile/Scrum methodology. Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges, and impacts. Excellent team management skills to manage the project team and members. Good to have: Experience in ServiceNow custom application design and development. Evaluate the tool stability and performance and provide recommendations. Knowledge on new ServiceNow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc ). Preferred to have ServiceNow Implementation Specialist certification. Ability to manage conflicts that may arise with customers and/or TCS internal stakeholders.
IT Support Analyst/Network Administrator - 1st, 2nd, 3rd Line Support, Win10, MS Office, Windows Server 2016/2019, AD/GP0, MS Office 365, AV/VC/MS Teams, LAN/Wireless/VPN, SCCM, ITILv4 - Incident, Problem, Change Mgmt. Law Firm/Legal Services. Permanent, Brussels, Belgium (Relocation Candidates Welcome; EU Passport/Residency Required). €5000 - €6000 Per Month (th, 14th months) (€70,000 - €83,0000 per annum) +Bonus +Benefits. Global Law firm seeks an IT Support Analyst/Network Administrator to own the office IT environment for around 60 VIP users and provide Desktop Support, VIP Support and Satellite Office network administration for a small to medium sized team of Lawyers working in central Brussels. We require an IT Support Analyst/Network Administrator who can work full time, onsite due to the desktop/network infrastructure and VIP support nature of this role. You will provide very high quality user and technical support over the phone, at the desktop and remotely providing a VIP service approach and working to defined ITIL Standards as expected by your wider team which will provide Application and Server support from the London HQ. Whilst you will work independently you will received support and assistance from the wider team of IT engineers based in London and as such gain a great deal of ownership, technological exposure and project delivery within the office based environment across all related services - Desktop, Network and Server/Cloud environments. Working within this professional services environment the IT Support Analyst/Network Administrator will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016/Azure Active Directory/Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required and some aspects of 3rd line support will therefore be delivered when address Windows Server, AzureAD and Network environment - VPN, WAN/WAN, Firewall and security considerations. You will also support various inhouse legal systems including practice management and document management systems at the first line and escalate to relevant inhouse applications support teams and vendors as required. Finally, you will deploy patches and manage desktop and onsite file Servers using SCCM and related tools. We are searching for an IT Support Analyst/Desktop Support Engineer/VIP Support Analyst Engineer/Network Administrator who has gained experience working in a similar all round support capacity within small to medium sized professional services environments - Law Firms, Solicitors, Investment Banks, Accountancy Companies, big 5 consultancies (Accenture, PwC, KPMG, Ernst & Young, Deloitte, McKinsey & Company). You will be working/have worked in an ITILv3/v4 focussed environment working to incident, problem and change management processes. You will have provided VIP support to executives and have a solid technical capability inc O365, Windows Server 2016/20198 AD/GPo/AzureAD as well experience of Win10, LAN/VPN and Firewall config, DNS routing etc Strong verbal and written English language skills are pre-requisite; ability to speal French (and Dutch/Flemish) would be beneficial but non-essential due to the international make up of this business environment; the main business language utilised is English This is an excellent opportunity which offers substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack. We welcome applications from those in country or those who are able to relocate to Brussels; you will need to already hold EU residency/EU Passport to apply for this position.
03/05/2024
Full time
IT Support Analyst/Network Administrator - 1st, 2nd, 3rd Line Support, Win10, MS Office, Windows Server 2016/2019, AD/GP0, MS Office 365, AV/VC/MS Teams, LAN/Wireless/VPN, SCCM, ITILv4 - Incident, Problem, Change Mgmt. Law Firm/Legal Services. Permanent, Brussels, Belgium (Relocation Candidates Welcome; EU Passport/Residency Required). €5000 - €6000 Per Month (th, 14th months) (€70,000 - €83,0000 per annum) +Bonus +Benefits. Global Law firm seeks an IT Support Analyst/Network Administrator to own the office IT environment for around 60 VIP users and provide Desktop Support, VIP Support and Satellite Office network administration for a small to medium sized team of Lawyers working in central Brussels. We require an IT Support Analyst/Network Administrator who can work full time, onsite due to the desktop/network infrastructure and VIP support nature of this role. You will provide very high quality user and technical support over the phone, at the desktop and remotely providing a VIP service approach and working to defined ITIL Standards as expected by your wider team which will provide Application and Server support from the London HQ. Whilst you will work independently you will received support and assistance from the wider team of IT engineers based in London and as such gain a great deal of ownership, technological exposure and project delivery within the office based environment across all related services - Desktop, Network and Server/Cloud environments. Working within this professional services environment the IT Support Analyst/Network Administrator will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016/Azure Active Directory/Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required and some aspects of 3rd line support will therefore be delivered when address Windows Server, AzureAD and Network environment - VPN, WAN/WAN, Firewall and security considerations. You will also support various inhouse legal systems including practice management and document management systems at the first line and escalate to relevant inhouse applications support teams and vendors as required. Finally, you will deploy patches and manage desktop and onsite file Servers using SCCM and related tools. We are searching for an IT Support Analyst/Desktop Support Engineer/VIP Support Analyst Engineer/Network Administrator who has gained experience working in a similar all round support capacity within small to medium sized professional services environments - Law Firms, Solicitors, Investment Banks, Accountancy Companies, big 5 consultancies (Accenture, PwC, KPMG, Ernst & Young, Deloitte, McKinsey & Company). You will be working/have worked in an ITILv3/v4 focussed environment working to incident, problem and change management processes. You will have provided VIP support to executives and have a solid technical capability inc O365, Windows Server 2016/20198 AD/GPo/AzureAD as well experience of Win10, LAN/VPN and Firewall config, DNS routing etc Strong verbal and written English language skills are pre-requisite; ability to speal French (and Dutch/Flemish) would be beneficial but non-essential due to the international make up of this business environment; the main business language utilised is English This is an excellent opportunity which offers substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack. We welcome applications from those in country or those who are able to relocate to Brussels; you will need to already hold EU residency/EU Passport to apply for this position.
Request Technology - Craig Johnson
Washington, Washington DC
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
02/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
02/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
02/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
We are seeking an experienced senior configuration analyst. From a service perspective, the team are responsible for maintaining and supporting the Bank's SWIFT product estate which underpin critical financial services. The ideal candidate will have: Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Key areas of responsibility are: Technical Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support production and UAT financial messaging systems. Provide daily support of operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Provide out of hours support, including bank holidays Deliver high quality software components and documentation which conform to FMS guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Service Improvement Proactively seek out system improvements that result in a reduction in support calls Implement process changes that improve the service delivered to the business Identify improvements that result in increased team performance against Technology's SLA Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle Team Working Engage with multiple stakeholders both internally and externally Ensure team standards and processes are adhered to Proactively contribute and update system/process documentation Consistently demonstrate bank values in day to day work, namely being: collaborative, inclusive, empowering, decisive and open Adopt the Service First culture If you feel you have the skills and experience needed for this role; please do apply now.
02/05/2024
Project-based
We are seeking an experienced senior configuration analyst. From a service perspective, the team are responsible for maintaining and supporting the Bank's SWIFT product estate which underpin critical financial services. The ideal candidate will have: Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Key areas of responsibility are: Technical Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support production and UAT financial messaging systems. Provide daily support of operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Provide out of hours support, including bank holidays Deliver high quality software components and documentation which conform to FMS guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Service Improvement Proactively seek out system improvements that result in a reduction in support calls Implement process changes that improve the service delivered to the business Identify improvements that result in increased team performance against Technology's SLA Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle Team Working Engage with multiple stakeholders both internally and externally Ensure team standards and processes are adhered to Proactively contribute and update system/process documentation Consistently demonstrate bank values in day to day work, namely being: collaborative, inclusive, empowering, decisive and open Adopt the Service First culture If you feel you have the skills and experience needed for this role; please do apply now.
Finance Systems Support Analyst - Aderant £55-75k + package Hybrid working in London (2-3 days in office) Our client, a leading international law firm, are looking for a Finance Systems Support Analyst to come and join their Global Compliance team. The team supports the firm's business and professional services business. You will be assisting with the maintenance, management, support and enhancement of all aspects of the firms' finance applications. Specifically they use Aderant Expert (AdEx) and BigHand. Key Responsibilities Provide technical support for financial systems Conduct periodic financial systems reviews and identify improvements Perform ad-hoc analysis and create reporting solutions using SQL Document processes, procedures and policies Liaise with vendors to resolve user queries Required Skills and Experience Familiarity with Microsoft Operating Systems, Microsoft Office, SQL Server and Networking protocols Experience working in a law firm or professional services firm in a similar role Experience with Aderant front and Back End applications Good Knowledge of Transact-SQL, stored procedures and SQL Server Reporting Services (SSRS) report Builder and developer; Knowledge of Power BI Experience with Bighand BI and Budgeting (Iridium/Intellistat) application and processes is beneficial. Please apply with your most up-to-date CV. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
02/05/2024
Full time
Finance Systems Support Analyst - Aderant £55-75k + package Hybrid working in London (2-3 days in office) Our client, a leading international law firm, are looking for a Finance Systems Support Analyst to come and join their Global Compliance team. The team supports the firm's business and professional services business. You will be assisting with the maintenance, management, support and enhancement of all aspects of the firms' finance applications. Specifically they use Aderant Expert (AdEx) and BigHand. Key Responsibilities Provide technical support for financial systems Conduct periodic financial systems reviews and identify improvements Perform ad-hoc analysis and create reporting solutions using SQL Document processes, procedures and policies Liaise with vendors to resolve user queries Required Skills and Experience Familiarity with Microsoft Operating Systems, Microsoft Office, SQL Server and Networking protocols Experience working in a law firm or professional services firm in a similar role Experience with Aderant front and Back End applications Good Knowledge of Transact-SQL, stored procedures and SQL Server Reporting Services (SSRS) report Builder and developer; Knowledge of Power BI Experience with Bighand BI and Budgeting (Iridium/Intellistat) application and processes is beneficial. Please apply with your most up-to-date CV. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
ByD Technical Analyst Salary - £50,000 - £60,000 + Excellent Benefits Location - UK - Full Remote working Role Purpose Supporting our ERP application, the Analyst is responsible for the ongoing technical support, application set up and configuration of the SAP ByDesign solution implemented on Finance, Customer Contract Management and/or Resource Management capabilities. Key Responsibilities Working with the Business to facilitate Change's within the ByD application. Provides problem solving to resolve business process challenges using standard application capabilities in respect of incidents raised via the Help Desk relating to the ByDesign application suite. Provide problem investigation where technical assistance is required, Identify, explore, and test new solution capability delivered in each of the application releases while we support users in over 50 countries. Collect and translate continuous improvement business needs to design, configure, document, and test software application solutions. Support and assist defining business scenarios, suggest and validate solutions with the business teams and 3rd party specialists, assist with the impact of any customisation requests, acting as a feasibility for delivery of new functionality. Provide a "Devops" type capability covering defects and enhancements and make changes where necessary ensuring appropriate technical documentation is in place. LI~ LI~Remote Requirements: Ideally with a Finance background, a large proportion of the change projects are Finance based. Current SAP ByD experience in a similar role. UK Based - home working/remote.
02/05/2024
Full time
ByD Technical Analyst Salary - £50,000 - £60,000 + Excellent Benefits Location - UK - Full Remote working Role Purpose Supporting our ERP application, the Analyst is responsible for the ongoing technical support, application set up and configuration of the SAP ByDesign solution implemented on Finance, Customer Contract Management and/or Resource Management capabilities. Key Responsibilities Working with the Business to facilitate Change's within the ByD application. Provides problem solving to resolve business process challenges using standard application capabilities in respect of incidents raised via the Help Desk relating to the ByDesign application suite. Provide problem investigation where technical assistance is required, Identify, explore, and test new solution capability delivered in each of the application releases while we support users in over 50 countries. Collect and translate continuous improvement business needs to design, configure, document, and test software application solutions. Support and assist defining business scenarios, suggest and validate solutions with the business teams and 3rd party specialists, assist with the impact of any customisation requests, acting as a feasibility for delivery of new functionality. Provide a "Devops" type capability covering defects and enhancements and make changes where necessary ensuring appropriate technical documentation is in place. LI~ LI~Remote Requirements: Ideally with a Finance background, a large proportion of the change projects are Finance based. Current SAP ByD experience in a similar role. UK Based - home working/remote.
Job Title: Identity and Access Management Analyst Company: Elida Beauty Location: London, UK Contract Length: 6 months - Maternity Cover Salary : £46,500 About Us: Elida Beauty is a very exciting new beauty business that will soon be becoming independent of Unilever. We re-found iconic brands by remixing them for today's generation, making them even bigger beauty hits than they were first time around. Our remixes democratise beauty, because we want everyone on the 'beauty dance floor' with our top-quality products at a great value. Driven by our colleague's creativity, agility, and close connection with consumers, customers, and suppliers, we are able to unleash the true potential of our loved brands with a fresh start. We have a start-up mentality that always 'finds a way'. Our 'no silos', one-team approach drives both personal and business growth so that together we deliver outcomes that are music to the ears of consumers, customers, colleagues, and the planet alike. Your Key Responsibilities: Develop, implement, and maintain effective Identity and Access Management (IDAM) processes and governance to ensure the confidentiality, integrity, and availability of our systems and data. Manage identities and access to Oracle Cloud, Microsoft 365, and other cloud-based applications. Oversee access governance for on-premise Servers and vendor partnerships. Track, report, and maintain audit readiness for IDAM-related processes and procedures. Create and manage a process for managers to periodically reconfirm permissions. Your Key Tasks: Manage user access across all cloud and on-premise systems, including provisioning, de-provisioning, and permission management. Monitor and report on IDAM program effectiveness, addressing gaps and opportunities for improvement. Develop and maintain documentation, policies, and procedures related to IDAM. Stay updated on emerging IDAM technologies and trends, identifying opportunities for innovation. Oversee the 'Joiner, Mover, Leaver' process and Privileged Access Management. Key Interfaces: Internal: Work with various business departments to understand requirements. Collaborate with cross-functional teams, including IT and Legal, to ensure regulatory compliance. Coordinate with HR to manage staff changes and access updates. Skills and Requirements: Academic or professional qualifications in Computer Science, Information Technology, or related field. Minimum 2 years of experience in identity and access management, preferably in a cloud environment. Experience with IDAM tools such as Azure AD and Azure PIM. Preferred experience with Oracle identity management and managing Oracle roles. Familiarity with identity protocols such as SAML, OAuth, and OpenID Connect. Ability to create and manage processes around identity management and access reviews. Understanding of security standards and compliance requirements such as SOC 2, ISO 27001. Strong project management and communication skills, with the ability to collaborate across teams and departments.
02/05/2024
Full time
Job Title: Identity and Access Management Analyst Company: Elida Beauty Location: London, UK Contract Length: 6 months - Maternity Cover Salary : £46,500 About Us: Elida Beauty is a very exciting new beauty business that will soon be becoming independent of Unilever. We re-found iconic brands by remixing them for today's generation, making them even bigger beauty hits than they were first time around. Our remixes democratise beauty, because we want everyone on the 'beauty dance floor' with our top-quality products at a great value. Driven by our colleague's creativity, agility, and close connection with consumers, customers, and suppliers, we are able to unleash the true potential of our loved brands with a fresh start. We have a start-up mentality that always 'finds a way'. Our 'no silos', one-team approach drives both personal and business growth so that together we deliver outcomes that are music to the ears of consumers, customers, colleagues, and the planet alike. Your Key Responsibilities: Develop, implement, and maintain effective Identity and Access Management (IDAM) processes and governance to ensure the confidentiality, integrity, and availability of our systems and data. Manage identities and access to Oracle Cloud, Microsoft 365, and other cloud-based applications. Oversee access governance for on-premise Servers and vendor partnerships. Track, report, and maintain audit readiness for IDAM-related processes and procedures. Create and manage a process for managers to periodically reconfirm permissions. Your Key Tasks: Manage user access across all cloud and on-premise systems, including provisioning, de-provisioning, and permission management. Monitor and report on IDAM program effectiveness, addressing gaps and opportunities for improvement. Develop and maintain documentation, policies, and procedures related to IDAM. Stay updated on emerging IDAM technologies and trends, identifying opportunities for innovation. Oversee the 'Joiner, Mover, Leaver' process and Privileged Access Management. Key Interfaces: Internal: Work with various business departments to understand requirements. Collaborate with cross-functional teams, including IT and Legal, to ensure regulatory compliance. Coordinate with HR to manage staff changes and access updates. Skills and Requirements: Academic or professional qualifications in Computer Science, Information Technology, or related field. Minimum 2 years of experience in identity and access management, preferably in a cloud environment. Experience with IDAM tools such as Azure AD and Azure PIM. Preferred experience with Oracle identity management and managing Oracle roles. Familiarity with identity protocols such as SAML, OAuth, and OpenID Connect. Ability to create and manage processes around identity management and access reviews. Understanding of security standards and compliance requirements such as SOC 2, ISO 27001. Strong project management and communication skills, with the ability to collaborate across teams and departments.
Role: Senior Swift Configuration Analyst Location : London (3 days/week on site) IR35: Inside Rate: £1000/day (Umbrella) MAX Duration: 6 months Security Clearance: SC (Must be eligible for DV) Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM We are seeking an experienced senior configuration analyst to join the Financial Messaging Services team (FMS) within the Digital Platforms division of Technology. FMS support and configure third party applications and hardware, primarily products provided by SWIFT. The successful candidate should have extensive previous experience of configuring and supporting SWIFT products. Detailed Description of the Role: We are seeking an experienced senior configuration analyst to join the Financial Messaging Services team. From a service perspective, the team are responsible for maintaining and supporting SWIFT product estate which underpin critical financial services within the Banking, Payments and Financial Resilience directorate. Key areas of responsibility are: Technical Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support production and UAT financial messaging systems. Provide daily support of the operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Provide out of hours support, including Bank holidays Deliver high quality software components and documentation which conform to FMS guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Service Improvement Proactively seek out system improvements that result in a reduction in support calls Implement process changes that improve the service delivered to the business Identify improvements that result in increased team performance against Technology's SLA Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle The ideal candidate will have: Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Transaction Delivery Agent Demonstrable technical experience with the following products SWIFT Alliance Access SWIFT Security Officer and O2M IBM MQ Client Both Windows and Linux operating systems Security Clearance: SC - CANDIDATE MUST BE ELIGIBLE FOR SC Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources.
02/05/2024
Project-based
Role: Senior Swift Configuration Analyst Location : London (3 days/week on site) IR35: Inside Rate: £1000/day (Umbrella) MAX Duration: 6 months Security Clearance: SC (Must be eligible for DV) Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM We are seeking an experienced senior configuration analyst to join the Financial Messaging Services team (FMS) within the Digital Platforms division of Technology. FMS support and configure third party applications and hardware, primarily products provided by SWIFT. The successful candidate should have extensive previous experience of configuring and supporting SWIFT products. Detailed Description of the Role: We are seeking an experienced senior configuration analyst to join the Financial Messaging Services team. From a service perspective, the team are responsible for maintaining and supporting SWIFT product estate which underpin critical financial services within the Banking, Payments and Financial Resilience directorate. Key areas of responsibility are: Technical Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support production and UAT financial messaging systems. Provide daily support of the operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Provide out of hours support, including Bank holidays Deliver high quality software components and documentation which conform to FMS guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Service Improvement Proactively seek out system improvements that result in a reduction in support calls Implement process changes that improve the service delivered to the business Identify improvements that result in increased team performance against Technology's SLA Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle The ideal candidate will have: Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Transaction Delivery Agent Demonstrable technical experience with the following products SWIFT Alliance Access SWIFT Security Officer and O2M IBM MQ Client Both Windows and Linux operating systems Security Clearance: SC - CANDIDATE MUST BE ELIGIBLE FOR SC Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources.
ServiceNow CMDB Analyst - Permanent - Amsterdam Netherlands - up to €75k + Benefits We're looking for an experienced ServiceNow CMDB Analyst for a permanent role in the vibrant city of Amsterdam in the Netherlands. You should be able to perform data analyses on CMDB data, understand the importance of CMDB data and know how to present the results from your analyses and be able to find root causes when data quality is not up to par and think about possible solutions to rectify the data quality issue. It's the job of the SACM team to define which items should be tracked and how to do so. The goal of the CMDB is to give our client the information needed to make better business decisions and run efficient ITSM processes. By centralizing all configuration information, leaders can better understand critical CIs and their relationships. CMDBs are important in impact analysis, root cause analysis, legal compliance, incident management, and change management. Ideally holding a degree in computer science, with focus on processes and data. Data analysis, Data processing, Creating reports and Consulting with an essential knowledge of ServiceNow and knowledge on ITSM/ITIL processes, ServiceNow CMDB and with Excel, pre: SQL, BI-tools, MS Access experience. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
02/05/2024
Full time
ServiceNow CMDB Analyst - Permanent - Amsterdam Netherlands - up to €75k + Benefits We're looking for an experienced ServiceNow CMDB Analyst for a permanent role in the vibrant city of Amsterdam in the Netherlands. You should be able to perform data analyses on CMDB data, understand the importance of CMDB data and know how to present the results from your analyses and be able to find root causes when data quality is not up to par and think about possible solutions to rectify the data quality issue. It's the job of the SACM team to define which items should be tracked and how to do so. The goal of the CMDB is to give our client the information needed to make better business decisions and run efficient ITSM processes. By centralizing all configuration information, leaders can better understand critical CIs and their relationships. CMDBs are important in impact analysis, root cause analysis, legal compliance, incident management, and change management. Ideally holding a degree in computer science, with focus on processes and data. Data analysis, Data processing, Creating reports and Consulting with an essential knowledge of ServiceNow and knowledge on ITSM/ITIL processes, ServiceNow CMDB and with Excel, pre: SQL, BI-tools, MS Access experience. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Role: Automation - Business Analyst Location: Boxmeer, NL (Hybrid way of working) Job Description: Minimum 10 years of Business Analysis in Manufacturing - Automation projects. Good understanding and work experience in PLC, HMI, Siemens - PCS7 and SCADA components. Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Works with stakeholders and project team to prioritize collected requirements. Strong documentation skills to prepare SDLC deliverables. Perform/coordinate user acceptance testing to ensure functionality meets business needs before releasing the system Collaborates with project sponsors to determine project scope and vision. Serving as a liaison between stakeholders and users. Staying up to date on the latest process and IT advancements to automate and modernize systems. Preference: Fluent in Dutch but non-Mandatory/English speaking Advantage: Work experience in Pharma Automation Good knowledge in automation systems like DeltaV, Wonderware, Reviewer, Siemens - PCS7 etc Exposure to Agile ways of working
02/05/2024
Project-based
Role: Automation - Business Analyst Location: Boxmeer, NL (Hybrid way of working) Job Description: Minimum 10 years of Business Analysis in Manufacturing - Automation projects. Good understanding and work experience in PLC, HMI, Siemens - PCS7 and SCADA components. Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Works with stakeholders and project team to prioritize collected requirements. Strong documentation skills to prepare SDLC deliverables. Perform/coordinate user acceptance testing to ensure functionality meets business needs before releasing the system Collaborates with project sponsors to determine project scope and vision. Serving as a liaison between stakeholders and users. Staying up to date on the latest process and IT advancements to automate and modernize systems. Preference: Fluent in Dutch but non-Mandatory/English speaking Advantage: Work experience in Pharma Automation Good knowledge in automation systems like DeltaV, Wonderware, Reviewer, Siemens - PCS7 etc Exposure to Agile ways of working
IT Development Analyst Location: Southampton (50/50 Remote Working) + Occasional Site Visits Salary: £31,000 to £34,000 + Benefits You will be reporting into the Development Manager who will be leaving their role at the end of the year so ideally the successful candidate will step into their role when they leave. Purpose of Role: To support the IT Development Manager and focus on implementing new systems and helping all staff get the most out of the applications and systems that has already acquired. This will be a primarily proactive role reporting to the IT Development Manager but also working alongside the other more reactive IT support team roles. This role will require working both in head office and at any of the sites located in Southampton, Portsmouth and at other locations throughout Hampshire. Specific Duties: IT Business Systems Development & Support 1. Ensuring Software systems are setup and implemented properly 2. Working with software vendors during and after implementation to ensure all required features are implemented correctly 3. Ensuring software is functioning properly and that users are supported with any issues that occur, liaising with external support as appropriate. 4. Ensuring that existing software capability is understood 5. Making Managers aware of new or unused features in these systems that might aid their business practice 6. Making sure all systems and the way staff use them are reviewed regularly. 7. Ensuring all data held within these systems is well maintained and accurate. 8. Ensuring that all Managers are able to report on the information stored within these various systems. 9. Providing advice, assistance and basic training in the use of applications software that staff use. 10. Helping the HR team and Managers to arrange appropriate systems training for users and providing and/or producing support materials where relevant to aid user understanding and use of their systems Other Duties 1. Performing other IT duties as part of the wider IT Support team as required 2. Working as a team player but also being able to work independently 3. Being prepared to attend training courses as required 4. Taking direction from managers and senior managers. Essential Experience, Knowledge and Ability - the successful candidate must demonstrate the following: Assessment A good knowledge of Business systems and processes Form/Interview Excellent problem analysis and solving skills Form/Interview Willingness to travel to any SSJ site as required. Form/Interview Relevant IT experience and technical expertise Form/Interview A good knowledge of Microsoft Office Software and Windows 10 Form/Interview A good understanding of web based software and services Form/Interview A good understanding of IT and data security Form/Interview Understanding of issues around confidentiality Interview Ability to plan, prioritise and take responsibility for workload Form/Interview Good numeracy skills Form Good telephone manner and communication skills Interview Attention to Detail Form/Interview Working with minimum supervision, using own initiative Interview Experience of working in a team Form/Interview To be sympathetic to the aims of the Society of St James Form/Interview A willingness to work within Societys Equal Opportunities Policy Interview A willingness to undertake training relevant to the post Form Desirable Experience: Knowledge and Ability - the successful candidate may demonstrate the following: Assessment Experience of using Google Apps for business Form/Interview Holding an appropriate IT qualification or certification Form/Interview Experience of working in an Application Support environment or as a Business Analyst Form/Interview Experience or certification in any of the following systems: Salesforce, iTrent, Sage, LINKS CarePath, Pyramid, In-Form or other Housing management systems. Form/Interview Experience of using Wordpress or similar Form/Interview Car Driver with valid driving license Form/Interview Project planning experience or qualifications Form/Interview
02/05/2024
Full time
IT Development Analyst Location: Southampton (50/50 Remote Working) + Occasional Site Visits Salary: £31,000 to £34,000 + Benefits You will be reporting into the Development Manager who will be leaving their role at the end of the year so ideally the successful candidate will step into their role when they leave. Purpose of Role: To support the IT Development Manager and focus on implementing new systems and helping all staff get the most out of the applications and systems that has already acquired. This will be a primarily proactive role reporting to the IT Development Manager but also working alongside the other more reactive IT support team roles. This role will require working both in head office and at any of the sites located in Southampton, Portsmouth and at other locations throughout Hampshire. Specific Duties: IT Business Systems Development & Support 1. Ensuring Software systems are setup and implemented properly 2. Working with software vendors during and after implementation to ensure all required features are implemented correctly 3. Ensuring software is functioning properly and that users are supported with any issues that occur, liaising with external support as appropriate. 4. Ensuring that existing software capability is understood 5. Making Managers aware of new or unused features in these systems that might aid their business practice 6. Making sure all systems and the way staff use them are reviewed regularly. 7. Ensuring all data held within these systems is well maintained and accurate. 8. Ensuring that all Managers are able to report on the information stored within these various systems. 9. Providing advice, assistance and basic training in the use of applications software that staff use. 10. Helping the HR team and Managers to arrange appropriate systems training for users and providing and/or producing support materials where relevant to aid user understanding and use of their systems Other Duties 1. Performing other IT duties as part of the wider IT Support team as required 2. Working as a team player but also being able to work independently 3. Being prepared to attend training courses as required 4. Taking direction from managers and senior managers. Essential Experience, Knowledge and Ability - the successful candidate must demonstrate the following: Assessment A good knowledge of Business systems and processes Form/Interview Excellent problem analysis and solving skills Form/Interview Willingness to travel to any SSJ site as required. Form/Interview Relevant IT experience and technical expertise Form/Interview A good knowledge of Microsoft Office Software and Windows 10 Form/Interview A good understanding of web based software and services Form/Interview A good understanding of IT and data security Form/Interview Understanding of issues around confidentiality Interview Ability to plan, prioritise and take responsibility for workload Form/Interview Good numeracy skills Form Good telephone manner and communication skills Interview Attention to Detail Form/Interview Working with minimum supervision, using own initiative Interview Experience of working in a team Form/Interview To be sympathetic to the aims of the Society of St James Form/Interview A willingness to work within Societys Equal Opportunities Policy Interview A willingness to undertake training relevant to the post Form Desirable Experience: Knowledge and Ability - the successful candidate may demonstrate the following: Assessment Experience of using Google Apps for business Form/Interview Holding an appropriate IT qualification or certification Form/Interview Experience of working in an Application Support environment or as a Business Analyst Form/Interview Experience or certification in any of the following systems: Salesforce, iTrent, Sage, LINKS CarePath, Pyramid, In-Form or other Housing management systems. Form/Interview Experience of using Wordpress or similar Form/Interview Car Driver with valid driving license Form/Interview Project planning experience or qualifications Form/Interview
Global Enterprise Partners is currently looking for a Aligne ETRM Business Analyst for a 6 months project with our client. Please note that this is a remote opportunity! Position: Aligne Contractor Job Purpose: The Aligne Contractor will perform business analysis and execute change activities, this will include both project work and sustain and improvement enhancements. The person will work alongside Project Managers, developers, and other BAs to provide IT solutions and support to meet their business needs. Senior Business Analysis individual having strong expertise in Aligne ETRM with excellent domain knowledge of Gas Trading. Ability to understand complex requirement and design solution to meet the business requirement. Good understanding of Gas Capacity management will really help. Key accountabilities: Deep expertise on the Aligne (ETRM) application functionality, report writing and system configuration to meet business requirements. Understand and be able to consult on the Business processes supported by the Aligne application. IT Business analysis work on project, discretionary, operational items. This would include Business Analysis, Business Requirements Definition, Business Solution Design, Functional Specification & Acceptance Criteria, and Acceptance Test Plan and Management solutions for delivery of change projects and minor enhancements Applying available standards, methods and tools in an intelligent and effective way, and contributing to the companies' BA best practices. Producing a consistently high standard of documentation, both in a technical and a descriptive nature. Generating innovative approaches to existing problems or new opportunities in order to enhance results or maximise potential through researching potential solutions and innovative ideas. Follow and implement the Shell Information Risk Management policies and procedures Competencies & Qualifications: Ability to work in a fast-paced, demanding, rapidly changing environment Strong engagement skills, working with senior leaders on regular basis Need for strong team-working skills in a virtual environment Must have strong analytical aptitude and be able to analyse complex problems/requirements and be able to define functionally advanced IT solutions Job Experience Requirements: Expert knowledge of Aligne application, 5-8 years experience Ability to create complex PNL/MTM reports in the Aligne Reporter Takes a systematic and analytical approach to problem solving and pays close attention to detail Do you recognize yourself in the above and do you meet the requirements? Please reach out or call.
02/05/2024
Project-based
Global Enterprise Partners is currently looking for a Aligne ETRM Business Analyst for a 6 months project with our client. Please note that this is a remote opportunity! Position: Aligne Contractor Job Purpose: The Aligne Contractor will perform business analysis and execute change activities, this will include both project work and sustain and improvement enhancements. The person will work alongside Project Managers, developers, and other BAs to provide IT solutions and support to meet their business needs. Senior Business Analysis individual having strong expertise in Aligne ETRM with excellent domain knowledge of Gas Trading. Ability to understand complex requirement and design solution to meet the business requirement. Good understanding of Gas Capacity management will really help. Key accountabilities: Deep expertise on the Aligne (ETRM) application functionality, report writing and system configuration to meet business requirements. Understand and be able to consult on the Business processes supported by the Aligne application. IT Business analysis work on project, discretionary, operational items. This would include Business Analysis, Business Requirements Definition, Business Solution Design, Functional Specification & Acceptance Criteria, and Acceptance Test Plan and Management solutions for delivery of change projects and minor enhancements Applying available standards, methods and tools in an intelligent and effective way, and contributing to the companies' BA best practices. Producing a consistently high standard of documentation, both in a technical and a descriptive nature. Generating innovative approaches to existing problems or new opportunities in order to enhance results or maximise potential through researching potential solutions and innovative ideas. Follow and implement the Shell Information Risk Management policies and procedures Competencies & Qualifications: Ability to work in a fast-paced, demanding, rapidly changing environment Strong engagement skills, working with senior leaders on regular basis Need for strong team-working skills in a virtual environment Must have strong analytical aptitude and be able to analyse complex problems/requirements and be able to define functionally advanced IT solutions Job Experience Requirements: Expert knowledge of Aligne application, 5-8 years experience Ability to create complex PNL/MTM reports in the Aligne Reporter Takes a systematic and analytical approach to problem solving and pays close attention to detail Do you recognize yourself in the above and do you meet the requirements? Please reach out or call.