IT Technical Support Analyst - Leamington Spa, Warwickshire £35,000pa to £40,000pa + Benefits inc PRP Bonus, Pension, Private Health Care, Death in Service, 26 Days Holiday Skills Highly Desirable are any Software and Web Development experience and/or awareness particularly with Software development using PHP, HTML, Database query and management using MySQL, MSSQL End-User Support for PCs, Mobile & Hand-Held Devices, Tablets, MS Applications, Office 365 Administration, Windows 2019 Servers, VMware, Linux, and LAN/WAN and Wi-Fi Networking, Cyber Security, EDR - Endpoint, Detection, Response and Software and Web Development Skills. Renowned, privately owned UK specialist manufacturer of automotive products with an 80+ year history, is seeking a committed and motivated IT Technical Support Analyst. Additionally, any applicants who possess Web Development Skills to assist in the support of internal and external web pages will be highly desirable Your Key/Essential Responsibilities: Be the first point of contact for End-User Support for PCs, Mobile & Hand-Held Devices, Tablets, MS Applications Assist with Helpdesk, Ticket Management, Issue Escalation & Issue Resolution Windows Server Support & Configuration up to version 2019 Support & Configuration of O365, VMware & Linux Assist in IT Projects as well as BAU Operations Network Support, LAN/WAN & Wi-Fi Cyber Security Support, Endpoint, Detection & Response (EDR) etc Software and Web Development Skills. Highly Desirable Software Skills: Software development using PHP, HTML Database query and management using MySQL, MSSQL Growth Opportunities: Access to Pluralsight and many other training resources Development & Support from a forward-thinking organisation Benefits Include: Company Contribution towards personal pension Death in service Profit related bonus 26 days holiday Private health care Call Experis IT for more Information
16/05/2024
Full time
IT Technical Support Analyst - Leamington Spa, Warwickshire £35,000pa to £40,000pa + Benefits inc PRP Bonus, Pension, Private Health Care, Death in Service, 26 Days Holiday Skills Highly Desirable are any Software and Web Development experience and/or awareness particularly with Software development using PHP, HTML, Database query and management using MySQL, MSSQL End-User Support for PCs, Mobile & Hand-Held Devices, Tablets, MS Applications, Office 365 Administration, Windows 2019 Servers, VMware, Linux, and LAN/WAN and Wi-Fi Networking, Cyber Security, EDR - Endpoint, Detection, Response and Software and Web Development Skills. Renowned, privately owned UK specialist manufacturer of automotive products with an 80+ year history, is seeking a committed and motivated IT Technical Support Analyst. Additionally, any applicants who possess Web Development Skills to assist in the support of internal and external web pages will be highly desirable Your Key/Essential Responsibilities: Be the first point of contact for End-User Support for PCs, Mobile & Hand-Held Devices, Tablets, MS Applications Assist with Helpdesk, Ticket Management, Issue Escalation & Issue Resolution Windows Server Support & Configuration up to version 2019 Support & Configuration of O365, VMware & Linux Assist in IT Projects as well as BAU Operations Network Support, LAN/WAN & Wi-Fi Cyber Security Support, Endpoint, Detection & Response (EDR) etc Software and Web Development Skills. Highly Desirable Software Skills: Software development using PHP, HTML Database query and management using MySQL, MSSQL Growth Opportunities: Access to Pluralsight and many other training resources Development & Support from a forward-thinking organisation Benefits Include: Company Contribution towards personal pension Death in service Profit related bonus 26 days holiday Private health care Call Experis IT for more Information
Senior Soc Analyst On site Stevenage Inside IR35 Due to timescale of the project the ideal candidate will hold Active Security Clearance 24/7 Desk 12 hour shifts days 7am-7pm days or 7pm-7am nights The Candidate Experience with LogRhythm/Splunk, Darktrace (Threat Visualizer) and FireEye (EX, NX, HX, CMS) is required. Demonstrable understanding of the OSI Reference Model and the network communication protocols, including but not limited to DNS, HTTP/S, SSL, SMTP, FTP/S, LDAP/S. Knowledge or experience with any of the following is a plus: Observe IT, Symantec MessageLabs, IronPort, Splunk Phantom and Recorded Future. Experience or demonstrable knowledge in Incident response, log analysis and PCAP analysis Good level of understanding in the approach threat actors take to attacking a network; phishing, port scanning, web application attacks, DDoS, lateral movement. Knowledge in Windows and/or Linux operating systems, how to investigate them for signs of compromise. Ability to demonstrate the right approach to investigating alerts and/or indicators and document your findings in a manner that both peer and executive level colleagues can understand. Ability to track complex remedial activities from multiple sources and provide updates to the customer in a user centric way. Ability to clearly articulate cyber security risks against business outcomes and provide advice on the remedial actions that should be undertaken. Used to managing and collaborating with multiple team members and reporting progress to stakeholders. Experience in managing security incidents on behalf of stakeholders. Experience within Defensive Cyber-attack methodologies and frameworks. Foundational level of Scripting knowledge is desirable. 3+ years' experience working within Security Operations Centres (SOCs) or as a security analyst to resolve security incidents across a range of tools as listed above. Excellent verbal and written communications
16/05/2024
Project-based
Senior Soc Analyst On site Stevenage Inside IR35 Due to timescale of the project the ideal candidate will hold Active Security Clearance 24/7 Desk 12 hour shifts days 7am-7pm days or 7pm-7am nights The Candidate Experience with LogRhythm/Splunk, Darktrace (Threat Visualizer) and FireEye (EX, NX, HX, CMS) is required. Demonstrable understanding of the OSI Reference Model and the network communication protocols, including but not limited to DNS, HTTP/S, SSL, SMTP, FTP/S, LDAP/S. Knowledge or experience with any of the following is a plus: Observe IT, Symantec MessageLabs, IronPort, Splunk Phantom and Recorded Future. Experience or demonstrable knowledge in Incident response, log analysis and PCAP analysis Good level of understanding in the approach threat actors take to attacking a network; phishing, port scanning, web application attacks, DDoS, lateral movement. Knowledge in Windows and/or Linux operating systems, how to investigate them for signs of compromise. Ability to demonstrate the right approach to investigating alerts and/or indicators and document your findings in a manner that both peer and executive level colleagues can understand. Ability to track complex remedial activities from multiple sources and provide updates to the customer in a user centric way. Ability to clearly articulate cyber security risks against business outcomes and provide advice on the remedial actions that should be undertaken. Used to managing and collaborating with multiple team members and reporting progress to stakeholders. Experience in managing security incidents on behalf of stakeholders. Experience within Defensive Cyber-attack methodologies and frameworks. Foundational level of Scripting knowledge is desirable. 3+ years' experience working within Security Operations Centres (SOCs) or as a security analyst to resolve security incidents across a range of tools as listed above. Excellent verbal and written communications
Join our dynamic agile development team of ten individuals, as we embark on enhancing our internally developed software platform. We're seeking an adept Frontend Developer proficient in Angular/JavaScript to bolster our application's capabilities. If you have a knack for Java Back End programming, that's a bonus! Responsibilities: Craft efficient and well-structured code for our new application, adhering to the principles of Normalized Systems. Drive the implementation of user stories while overseeing application maintenance and management. Foster seamless communication and collaboration with diverse stakeholders (business analysts, testers, scrum masters, solution architects) to ensure accurate implementation and testing of functionalities. Ensure comprehensive code coverage through meticulous unit testing. Develop technical designs based on functional analyses and maintain thorough software documentation without losing sight of the big picture. Who You Are: Possess a minimum of 2 years' experience as a Front End developer, ideally within an Enterprise-class environment. Proficient in Angular (17) for Front End and Java for Back End development. Mastery in HTML5, CSS3, and JavaScript/TypeScript, with familiarity in Angular Material being advantageous. Comfortable with databases (MariaDB) to collaborate effectively with Back End colleagues. Well-versed in RESTful APIs and web services. Experienced in performing unit tests. Familiarity with standard software development tools like JIRA and CI/CD tools. Excellent command of Dutch, passive knowledge of French, and proficient in English. Experience with Agile methodologies (SCRUM) is preferred. Possess strong analytical, communication, and synthesis skills, with openness to feedback. Eager to learn, flexible, results-oriented, proactive, and critical. Capable of both independent work and effective teamwork. Ideally hold at least a bachelor's degree in computer science or equivalent qualification. Networking People (UK) is acting as an Employment Business in relation to this vacancy.
16/05/2024
Project-based
Join our dynamic agile development team of ten individuals, as we embark on enhancing our internally developed software platform. We're seeking an adept Frontend Developer proficient in Angular/JavaScript to bolster our application's capabilities. If you have a knack for Java Back End programming, that's a bonus! Responsibilities: Craft efficient and well-structured code for our new application, adhering to the principles of Normalized Systems. Drive the implementation of user stories while overseeing application maintenance and management. Foster seamless communication and collaboration with diverse stakeholders (business analysts, testers, scrum masters, solution architects) to ensure accurate implementation and testing of functionalities. Ensure comprehensive code coverage through meticulous unit testing. Develop technical designs based on functional analyses and maintain thorough software documentation without losing sight of the big picture. Who You Are: Possess a minimum of 2 years' experience as a Front End developer, ideally within an Enterprise-class environment. Proficient in Angular (17) for Front End and Java for Back End development. Mastery in HTML5, CSS3, and JavaScript/TypeScript, with familiarity in Angular Material being advantageous. Comfortable with databases (MariaDB) to collaborate effectively with Back End colleagues. Well-versed in RESTful APIs and web services. Experienced in performing unit tests. Familiarity with standard software development tools like JIRA and CI/CD tools. Excellent command of Dutch, passive knowledge of French, and proficient in English. Experience with Agile methodologies (SCRUM) is preferred. Possess strong analytical, communication, and synthesis skills, with openness to feedback. Eager to learn, flexible, results-oriented, proactive, and critical. Capable of both independent work and effective teamwork. Ideally hold at least a bachelor's degree in computer science or equivalent qualification. Networking People (UK) is acting as an Employment Business in relation to this vacancy.
Service Asset and Configuration Management Analyst - Working with a dynamic financial organisation in the heart of the city, whilst not essential any previous Financial/Banking experience would be highly beneficial and will have at least 2+ years previous experience in a Business Systems Analyst/IT Business Analysts role. As a Service Asset and Configuration Management Analyst, you will play a crucial role in ensuring the accuracy and integrity of our Configuration Management Database (CMDB) within the Atlassian platform as well as the source systems. You will collaborate with various teams, to manage and optimize our CMDB, enhancing our overall IT service management capabilities. You should possess excellent communication and team working skills and have confidence working on your own initiative. The role also involves making suggestions and improvements to processes and tooling, ensuring all processes are documented and followed and working with several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset management. Strong leadership, communication, and attention to detail are also key to success in this role. Responsibilities: CMDB Configuration: Maintain and configure the CMDB schema to align with the company's IT infrastructure, services, and assets. Use Discovery to automatically discover and map the IT infrastructure assets. Managing user access. Data Integrity: Continuously monitor and improve data quality, accuracy, and consistency within the CMDB as well as the source systems, identifying and resolving discrepancies. Change Management: Oversee the CMDB in the context of change management, ensuring that changes to configuration items (CIs) are well-documented and approved, and that the CMDB is updated accordingly. CI Relationship Management: Establish and maintain relationships between CIs, ensuring the CMDB accurately reflects the interdependencies of IT components and business services using service mapping. Data Enrichment: Collaborate with various teams to enrich CMDB data with relevant information, such as technical specifications, vendor details, and ownership information. Audit and Compliance: Conduct regular audits to ensure compliance with ITIL best practices and industry standards for CMDB management. Reporting and Analytics: Generate reports and provide insights to support decision-making, resource allocation, and improvement initiatives based on CMDB data. Documentation: Create and maintain documentation related to CMDB processes, standards, and procedures. Collaboration: Work closely with Technology teams to understand their CMDB needs. Competencies A collaborative team player, approachable, self-efficient and influences a positive work environment. Demonstrates curiosity Resilient in a challenging, fast-paced environment Excels at building relationships, networking and influencing others. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness Skills and Experience Experience working within IT in an Asset Management capacity. Experience administering and managing a CMDB (Configuration Management Database) to monitor and manage the asset life cycle of devices including provisioning repairing and decommissioning to ensure efficient and effective best use of assets. Experience with Atlassian highly desirable ITIL 3 or 4 Foundation Knowledge of inventory systems (ie Lansweeper, Crowd Strike) Background in IT asset and configuration management. 4Experience with IT service management tools and platforms. Knowledge in working with either Asset Management and/or Configuration Management processes and systems or ITIL processes. Excellent verbal and written communication skills Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
16/05/2024
Full time
Service Asset and Configuration Management Analyst - Working with a dynamic financial organisation in the heart of the city, whilst not essential any previous Financial/Banking experience would be highly beneficial and will have at least 2+ years previous experience in a Business Systems Analyst/IT Business Analysts role. As a Service Asset and Configuration Management Analyst, you will play a crucial role in ensuring the accuracy and integrity of our Configuration Management Database (CMDB) within the Atlassian platform as well as the source systems. You will collaborate with various teams, to manage and optimize our CMDB, enhancing our overall IT service management capabilities. You should possess excellent communication and team working skills and have confidence working on your own initiative. The role also involves making suggestions and improvements to processes and tooling, ensuring all processes are documented and followed and working with several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset management. Strong leadership, communication, and attention to detail are also key to success in this role. Responsibilities: CMDB Configuration: Maintain and configure the CMDB schema to align with the company's IT infrastructure, services, and assets. Use Discovery to automatically discover and map the IT infrastructure assets. Managing user access. Data Integrity: Continuously monitor and improve data quality, accuracy, and consistency within the CMDB as well as the source systems, identifying and resolving discrepancies. Change Management: Oversee the CMDB in the context of change management, ensuring that changes to configuration items (CIs) are well-documented and approved, and that the CMDB is updated accordingly. CI Relationship Management: Establish and maintain relationships between CIs, ensuring the CMDB accurately reflects the interdependencies of IT components and business services using service mapping. Data Enrichment: Collaborate with various teams to enrich CMDB data with relevant information, such as technical specifications, vendor details, and ownership information. Audit and Compliance: Conduct regular audits to ensure compliance with ITIL best practices and industry standards for CMDB management. Reporting and Analytics: Generate reports and provide insights to support decision-making, resource allocation, and improvement initiatives based on CMDB data. Documentation: Create and maintain documentation related to CMDB processes, standards, and procedures. Collaboration: Work closely with Technology teams to understand their CMDB needs. Competencies A collaborative team player, approachable, self-efficient and influences a positive work environment. Demonstrates curiosity Resilient in a challenging, fast-paced environment Excels at building relationships, networking and influencing others. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness Skills and Experience Experience working within IT in an Asset Management capacity. Experience administering and managing a CMDB (Configuration Management Database) to monitor and manage the asset life cycle of devices including provisioning repairing and decommissioning to ensure efficient and effective best use of assets. Experience with Atlassian highly desirable ITIL 3 or 4 Foundation Knowledge of inventory systems (ie Lansweeper, Crowd Strike) Background in IT asset and configuration management. 4Experience with IT service management tools and platforms. Knowledge in working with either Asset Management and/or Configuration Management processes and systems or ITIL processes. Excellent verbal and written communication skills Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
Technology Risk and Controls Analyst - Working with a dynamic financial organisation in the heart of the city, whilst not essential any previous Financial/Banking experience would be highly beneficial. The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. Technology Governance is responsible for defining Technology-wide standards, controls and reporting to ensure the Technology business is operating effectively and meeting its financial, strategic, assurance and regulatory obligations. The area covers Technology Strategy & Planning, Risk and Controls, Business Resilience, IT Service Continuity and Enterprise Architecture. Overall Responsibilities Facilitating and improving the Technology Risk Management process. Ensuring Technology controls are appropriate, facilitating reporting on Compliance to relevant internal stakeholders Facilitate and support Internal and External Audits, their execution and the tracking of reporting of remediating actions Supporting the development and embedding of underpinning process and procedure documentation, including assisting service/business/process owners with compliance to new policies and operationalising new working practices and procedures. Monitor and report on the performance of these processes across the organisation, recommending and implementing enhancements, and closing coverage gaps. Work with Operational Risk to manage and track key Technology Risks, provide support as part of Entity-wide risk reviews and control gaps. Facilitate the Technology Supplier Management process, ensuring that internal stakeholders are compliant with the framework and the status of 3rd parties is managed. Skills and Experience Essential Excellent verbal and written communication skills Understanding of SOX 404 IT General Controls Experience of working in a regulated environment and with stakeholders across Operational Risk, Audit and Compliance. Desired Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Practical experience of working with Quality Management Systems, ideally with ISO27001 Foundation certification or above. Risk Management - experience of facilitating the management of risks, ideally with a formal accreditation (eg ISO31000 or Management of Risk). IT Service Management - understanding of the disciplines required to design, develop, transition and operate technology services, ideally with a formal ITIL v4 certification. Practical experience of managing small project deliveries and improvement roadmaps. Experience of authoring process and procedure documentation.
16/05/2024
Full time
Technology Risk and Controls Analyst - Working with a dynamic financial organisation in the heart of the city, whilst not essential any previous Financial/Banking experience would be highly beneficial. The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. Technology Governance is responsible for defining Technology-wide standards, controls and reporting to ensure the Technology business is operating effectively and meeting its financial, strategic, assurance and regulatory obligations. The area covers Technology Strategy & Planning, Risk and Controls, Business Resilience, IT Service Continuity and Enterprise Architecture. Overall Responsibilities Facilitating and improving the Technology Risk Management process. Ensuring Technology controls are appropriate, facilitating reporting on Compliance to relevant internal stakeholders Facilitate and support Internal and External Audits, their execution and the tracking of reporting of remediating actions Supporting the development and embedding of underpinning process and procedure documentation, including assisting service/business/process owners with compliance to new policies and operationalising new working practices and procedures. Monitor and report on the performance of these processes across the organisation, recommending and implementing enhancements, and closing coverage gaps. Work with Operational Risk to manage and track key Technology Risks, provide support as part of Entity-wide risk reviews and control gaps. Facilitate the Technology Supplier Management process, ensuring that internal stakeholders are compliant with the framework and the status of 3rd parties is managed. Skills and Experience Essential Excellent verbal and written communication skills Understanding of SOX 404 IT General Controls Experience of working in a regulated environment and with stakeholders across Operational Risk, Audit and Compliance. Desired Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Practical experience of working with Quality Management Systems, ideally with ISO27001 Foundation certification or above. Risk Management - experience of facilitating the management of risks, ideally with a formal accreditation (eg ISO31000 or Management of Risk). IT Service Management - understanding of the disciplines required to design, develop, transition and operate technology services, ideally with a formal ITIL v4 certification. Practical experience of managing small project deliveries and improvement roadmaps. Experience of authoring process and procedure documentation.
We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 - 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer service skills Experience of supporting the following: * Microsoft server operating systems * Microsoft Exchange * Microsoft Active Directory * VMware and/or Microsoft Hyper-V (VMware preferred) * Microsoft Office 365 * Veeam Backup & Replication * Microsoft Windows Desktop Operating Systems * Experience of working in a busy MSP environment * Experience of configuring and supporting network devices such as Firewalls and Switches * Good understanding of principles of ITIL Framework Technologies & Experience: * Veeam Cloud Connect * Microsoft Remote Desktop Services * Citrix XenApp/XenDesktop * Veritas (Symantec) Backup Exec * Symantec Endpoint Protection * Fortinet Firewalls * HPE/Dell SANs * HPE Server Hardware & Switches * Office 365 Migrations * N-Able RMM * PowerShell Scripting * Citrix CCA * Microsoft MCP * Knowledge of iOS and Android devices In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 - 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer service skills Experience of supporting the following: * Microsoft server operating systems * Microsoft Exchange * Microsoft Active Directory * VMware and/or Microsoft Hyper-V (VMware preferred) * Microsoft Office 365 * Veeam Backup & Replication * Microsoft Windows Desktop Operating Systems * Experience of working in a busy MSP environment * Experience of configuring and supporting network devices such as Firewalls and Switches * Good understanding of principles of ITIL Framework Technologies & Experience: * Veeam Cloud Connect * Microsoft Remote Desktop Services * Citrix XenApp/XenDesktop * Veritas (Symantec) Backup Exec * Symantec Endpoint Protection * Fortinet Firewalls * HPE/Dell SANs * HPE Server Hardware & Switches * Office 365 Migrations * N-Able RMM * PowerShell Scripting * Citrix CCA * Microsoft MCP * Knowledge of iOS and Android devices In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of incidents. Ensure incidents are logged, tracked, and escalated according to defined procedures and service level agreements (SLAs). Prioritise and allocate resources effectively to address critical incidents and minimise downtime. Coordinate with technical teams, including engineers and analysts, to troubleshoot and resolve complex technical issues. Matrix manage a team of NOC technicians, ensuring workload is distributed effectively and performance targets are met. Provide timely and accurate updates to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders. Demonstrated ability to prioritise and manage multiple incidents simultaneously in a fast-paced environment. Experience with ticketing systems and incident management tools. Leadership and team management skills, with the ability to motivate and develop team members. IT certifications such as ITIL Foundation, Cisco CCNA, or equivalent are a plus but not essential. Additional Skills (Bonus): Experience with networking technologies, including Cisco, Juniper, or Palo Alto. Familiarity with network monitoring and management tools. This role would suit someone who has ran a Service Desk or Helpdesk before and issues out the tickets to the team to resolve. This role is one that operates on an onsite shift pattern of 4 days on, 4 days off so being able to drive is essential for the position because public transport is not something that can relied on entirely. Also, given the customers you will be working with, you will be put through SC clearance - so applicants must be eligible for this. For more information on this opportunity, please get in touch with me or email me at (see below) Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime
15/05/2024
Full time
Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of incidents. Ensure incidents are logged, tracked, and escalated according to defined procedures and service level agreements (SLAs). Prioritise and allocate resources effectively to address critical incidents and minimise downtime. Coordinate with technical teams, including engineers and analysts, to troubleshoot and resolve complex technical issues. Matrix manage a team of NOC technicians, ensuring workload is distributed effectively and performance targets are met. Provide timely and accurate updates to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders. Demonstrated ability to prioritise and manage multiple incidents simultaneously in a fast-paced environment. Experience with ticketing systems and incident management tools. Leadership and team management skills, with the ability to motivate and develop team members. IT certifications such as ITIL Foundation, Cisco CCNA, or equivalent are a plus but not essential. Additional Skills (Bonus): Experience with networking technologies, including Cisco, Juniper, or Palo Alto. Familiarity with network monitoring and management tools. This role would suit someone who has ran a Service Desk or Helpdesk before and issues out the tickets to the team to resolve. This role is one that operates on an onsite shift pattern of 4 days on, 4 days off so being able to drive is essential for the position because public transport is not something that can relied on entirely. Also, given the customers you will be working with, you will be put through SC clearance - so applicants must be eligible for this. For more information on this opportunity, please get in touch with me or email me at (see below) Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime
Senior Analyst - Information Governance/Data Protection Salary: Open + Bonus Location: Chicago, IL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of applicable work experience Previous work with information or data governance control activities in the financial services industry. Experience in the financial services industry. Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Responsibilities Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy. Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships. Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings. Experience with Privacy requirements and work with personal information and its protection. Strong strategic thinking, problem solving, and analytic skills.
14/05/2024
Full time
Senior Analyst - Information Governance/Data Protection Salary: Open + Bonus Location: Chicago, IL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of applicable work experience Previous work with information or data governance control activities in the financial services industry. Experience in the financial services industry. Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Responsibilities Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy. Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships. Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings. Experience with Privacy requirements and work with personal information and its protection. Strong strategic thinking, problem solving, and analytic skills.
Global Enterprise Partners is currently looking for an IT Security Analyst. We are looking for passionate and proactive people who can make a difference and add value to an organization. The Security Analyst must have the following skill set: . 2+ years' experience in Information Security . 2+ years' experience in Information Technology . Functional experience in ITIL processes . Functional experience in Service Desk platforms (Service Now), SOC Module) . Maintain to exceed Service Level Objective and Service Level Agreements with customers, partners, and stakeholders. . Ability to communicate and collaborate effectively with other team members in a geographic and culturally diverse workforce . Expected to work occasional nights, weekends, holidays, and overtime . Expected to perform on-call duties . Ability to respond to critical incidents 24/7 . Strong sense of professionalism and ethics . Two-year degree in an IT related field or equivalent IT work experience Contract details: Start date: ASAP - Flexible Type of contract: Freelance - 6 months+ Location: Prague - Erlanger, KY Rate: Please let us know your hourly rate. If this role doesn't fit your preference or experience, please feel free to share within your network. Interested? Let's connect! Razvan Tarus
14/05/2024
Project-based
Global Enterprise Partners is currently looking for an IT Security Analyst. We are looking for passionate and proactive people who can make a difference and add value to an organization. The Security Analyst must have the following skill set: . 2+ years' experience in Information Security . 2+ years' experience in Information Technology . Functional experience in ITIL processes . Functional experience in Service Desk platforms (Service Now), SOC Module) . Maintain to exceed Service Level Objective and Service Level Agreements with customers, partners, and stakeholders. . Ability to communicate and collaborate effectively with other team members in a geographic and culturally diverse workforce . Expected to work occasional nights, weekends, holidays, and overtime . Expected to perform on-call duties . Ability to respond to critical incidents 24/7 . Strong sense of professionalism and ethics . Two-year degree in an IT related field or equivalent IT work experience Contract details: Start date: ASAP - Flexible Type of contract: Freelance - 6 months+ Location: Prague - Erlanger, KY Rate: Please let us know your hourly rate. If this role doesn't fit your preference or experience, please feel free to share within your network. Interested? Let's connect! Razvan Tarus
Our client has an exciting opportunity for an experienced and collaborative Network Engineer (Connectivity and Firewall) to join an inclusive and welcoming team in the UK. This Full time Network Engineer (Connectivity and Firewall) with the opportynity of hybrid working in either Woking or Manchester offices on a hybrid basis 2 days per week, 3 days homeworking on a base a salary of up to £50,000 p/a and excellent benefits. As a Network Engineer (Connectivity and Firewall), you will support at all levels a multitude of technologies across complex landscapes, providing expertise to deliver a stable, secure, efficient and well-managed infrastructure over the full life cycle of each solution. In your first few weeks in this Network Engineer (Connectivity and Firewall) role, you can expect to: Troubleshoot and configure enterprise networks Be responsible for Network incident diagnostics/resolution Network change implementation Undertake Project Tasks, supporting internal and external Project Managers To apply for this Network Engineer (Connectivity and Firewall) role, your soft skills, expertise and experience should include: A proven track record supporting enterprise networks with valid networking technical certifications demonstrating proficiency Expertise in supporting Firewalls, Troubleshooting and fault-finding routing issues (BGP, OSPF and EIGRP) Experience supporting Cisco ACI software-defined networks (multi-site and multi-pod) Security Check (SC) Clearance eligibility. In return for your passion, collaborative approach and commitment, you'll receive a generous salary of up to £50,000 p/a and a benefits package, and join a friendly and inclusive culture. We'd love you to apply for this Full time hybrid Network Engineer (Connectivity and Firewall) job, and we're waiting to hear from you. Please contact Deerfoot IT Recruitment today. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (). Deerfoot is also climate-positive in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
14/05/2024
Full time
Our client has an exciting opportunity for an experienced and collaborative Network Engineer (Connectivity and Firewall) to join an inclusive and welcoming team in the UK. This Full time Network Engineer (Connectivity and Firewall) with the opportynity of hybrid working in either Woking or Manchester offices on a hybrid basis 2 days per week, 3 days homeworking on a base a salary of up to £50,000 p/a and excellent benefits. As a Network Engineer (Connectivity and Firewall), you will support at all levels a multitude of technologies across complex landscapes, providing expertise to deliver a stable, secure, efficient and well-managed infrastructure over the full life cycle of each solution. In your first few weeks in this Network Engineer (Connectivity and Firewall) role, you can expect to: Troubleshoot and configure enterprise networks Be responsible for Network incident diagnostics/resolution Network change implementation Undertake Project Tasks, supporting internal and external Project Managers To apply for this Network Engineer (Connectivity and Firewall) role, your soft skills, expertise and experience should include: A proven track record supporting enterprise networks with valid networking technical certifications demonstrating proficiency Expertise in supporting Firewalls, Troubleshooting and fault-finding routing issues (BGP, OSPF and EIGRP) Experience supporting Cisco ACI software-defined networks (multi-site and multi-pod) Security Check (SC) Clearance eligibility. In return for your passion, collaborative approach and commitment, you'll receive a generous salary of up to £50,000 p/a and a benefits package, and join a friendly and inclusive culture. We'd love you to apply for this Full time hybrid Network Engineer (Connectivity and Firewall) job, and we're waiting to hear from you. Please contact Deerfoot IT Recruitment today. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (). Deerfoot is also climate-positive in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
We have an excellent Application Support Analyst on a FTC until September 2025. The role is flexible/hybrid working based in Birmingham. The Application Support Analyst will be responsible for defining application configuration and enhancements to systems up to the point of custom coding solutions, managed using a Kanban framework and using some of the following tools and technologies, therefore candidates who have skills and experience with one or more of the below will be considered :- Oracle Fusion tools Javascript and CSS Wordpress themes SharePoint (including limited Js coding around web parts) ServiceNow development Extensions of existing BOXI Universes Candidates with the following roles and responsibilities will also be considered:- Service Level Management Application Support Incident Management Customer Service Support Service Acceptance Relationship/Stakeholder Management Testing Change Management Release and Deployment Problem Management - fixes/remedies etc Technical Specialism eg Finance, HR, Estates, Hospitality etc Charlene Morrison - (see below)
14/05/2024
We have an excellent Application Support Analyst on a FTC until September 2025. The role is flexible/hybrid working based in Birmingham. The Application Support Analyst will be responsible for defining application configuration and enhancements to systems up to the point of custom coding solutions, managed using a Kanban framework and using some of the following tools and technologies, therefore candidates who have skills and experience with one or more of the below will be considered :- Oracle Fusion tools Javascript and CSS Wordpress themes SharePoint (including limited Js coding around web parts) ServiceNow development Extensions of existing BOXI Universes Candidates with the following roles and responsibilities will also be considered:- Service Level Management Application Support Incident Management Customer Service Support Service Acceptance Relationship/Stakeholder Management Testing Change Management Release and Deployment Problem Management - fixes/remedies etc Technical Specialism eg Finance, HR, Estates, Hospitality etc Charlene Morrison - (see below)
Request Technology - Craig Johnson
Chicago, Illinois
*Position is bonus eligible* Prestigious Financial Company is currently seeking an Information Data Governance and Protection Analyst. Candidate will be responsible for supporting the development and implementation of the information governance, data protection, and privacy program. This includes supporting the development of strategies, policies, procedures, and controls related to the governance and protection of information throughout its life cycle. In addition, the role will work with stakeholders to define the information governance, data protection, and privacy requirements; will facilitate compliance with the identified requirements to control risk; will represent the program to internal and external stakeholders; and will support the development and implementation of training and awareness programs. This role will focus on compliance with applicable regulatory and legal rules and requirements (ie SEC-Regulation SCI, CFTC-System Safeguards, etc.) as they relate to information including support of regulatory exam and Internal Audit remediation planning, tracking, and mitigation. Responsibilities: Work with appropriate stakeholders and across the organization to create a culture that manages information as an enterprise asset Implementation of the information governance, data protection, and privacy program including the development of policies, procedures, and job aids Identification, implementation, and use of technologies to support program objectives and classification standards Execution of controls and risk assessments (eg, third-party risk, privacy, data protection) Responsible in performing the privacy impact assessment on data incidents and working with relevant stakeholders like Security Services and Legal to help closing the incident. Creation and execution of strategies to identify information across the organization and throughout its life cycle Preparation of program for regulatory and internal audits/examinations and timely remediation of any findings Use of technology/tools to track projects, manage deliverables and create reporting that support the program and its objectives Support of compliance assessments for information governance, data protection, and privacy including development of controls to measure risk Development and maintenance of the organization's Records and Information Management (RIM) program, ensuring information across all media and formats is properly retained and disposed including remediation of Legacy information Ensure retention, disposition, protection, and classification are addressed in new applications, platforms, and systems Collaborate with internal and external stakeholders to implement information governance, data protection, and privacy policies and requirements Support and develop training and awareness programs for information governance, data protection, and privacy. Identify trends in privacy and regulatory requirements, compliance enforcement, and action the necessary changes in the program. Qualifications: Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings Experience with Privacy requirements and work with personal information and its protection Strong strategic thinking, problem solving, and analytic skills Utilize metrics as means to improve performance Ability to adapt to change in emerging environments and work across multiple areas Experience in developing policies and procedures Experience in project management, project execution, and managing multiple priorities in a timeline driven environment Experience working in a highly regulated environment including an understanding of audit and compliance requirements Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Bachelor's degree or higher in information management, information systems, law, computer science or BA/BS in another discipline with equivalent experience Experience in the financial services industry Certifications Preferred: Certifications in Information, Data, Privacy Records or Security such as: Certified Information Privacy Professional (CIPP), Certified Information Privacy Management (CIPM), Certified Records Manager (CRM), and/or Certified Information Privacy Technologist (CIPT), Certified Information Systems Security Professional (CISSP), Information Governance Professional (IGP), Certified Information Security Manager (CISM) and Certified Information Systems Auditor (CISA)
14/05/2024
Full time
*Position is bonus eligible* Prestigious Financial Company is currently seeking an Information Data Governance and Protection Analyst. Candidate will be responsible for supporting the development and implementation of the information governance, data protection, and privacy program. This includes supporting the development of strategies, policies, procedures, and controls related to the governance and protection of information throughout its life cycle. In addition, the role will work with stakeholders to define the information governance, data protection, and privacy requirements; will facilitate compliance with the identified requirements to control risk; will represent the program to internal and external stakeholders; and will support the development and implementation of training and awareness programs. This role will focus on compliance with applicable regulatory and legal rules and requirements (ie SEC-Regulation SCI, CFTC-System Safeguards, etc.) as they relate to information including support of regulatory exam and Internal Audit remediation planning, tracking, and mitigation. Responsibilities: Work with appropriate stakeholders and across the organization to create a culture that manages information as an enterprise asset Implementation of the information governance, data protection, and privacy program including the development of policies, procedures, and job aids Identification, implementation, and use of technologies to support program objectives and classification standards Execution of controls and risk assessments (eg, third-party risk, privacy, data protection) Responsible in performing the privacy impact assessment on data incidents and working with relevant stakeholders like Security Services and Legal to help closing the incident. Creation and execution of strategies to identify information across the organization and throughout its life cycle Preparation of program for regulatory and internal audits/examinations and timely remediation of any findings Use of technology/tools to track projects, manage deliverables and create reporting that support the program and its objectives Support of compliance assessments for information governance, data protection, and privacy including development of controls to measure risk Development and maintenance of the organization's Records and Information Management (RIM) program, ensuring information across all media and formats is properly retained and disposed including remediation of Legacy information Ensure retention, disposition, protection, and classification are addressed in new applications, platforms, and systems Collaborate with internal and external stakeholders to implement information governance, data protection, and privacy policies and requirements Support and develop training and awareness programs for information governance, data protection, and privacy. Identify trends in privacy and regulatory requirements, compliance enforcement, and action the necessary changes in the program. Qualifications: Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings Experience with Privacy requirements and work with personal information and its protection Strong strategic thinking, problem solving, and analytic skills Utilize metrics as means to improve performance Ability to adapt to change in emerging environments and work across multiple areas Experience in developing policies and procedures Experience in project management, project execution, and managing multiple priorities in a timeline driven environment Experience working in a highly regulated environment including an understanding of audit and compliance requirements Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Bachelor's degree or higher in information management, information systems, law, computer science or BA/BS in another discipline with equivalent experience Experience in the financial services industry Certifications Preferred: Certifications in Information, Data, Privacy Records or Security such as: Certified Information Privacy Professional (CIPP), Certified Information Privacy Management (CIPM), Certified Records Manager (CRM), and/or Certified Information Privacy Technologist (CIPT), Certified Information Systems Security Professional (CISSP), Information Governance Professional (IGP), Certified Information Security Manager (CISM) and Certified Information Systems Auditor (CISA)
Manufacturing Sales, Business Development Switzerland, German speaker big OTE! Permanent Switzerland/flexible on location German speaking Consulting - Technology - Manufacturing. We are looking for people who will accompany our customers on their way into the digital future and actively support them in the challenges ahead. To be successful here, you need industry Manufacturing knowledge across the entire value chain from sales, development, production to assembly and service, as well as the necessary IT know-how, and the willingness to go the extra mile to achieve excellent performance together with the customer achieve Your area of responsibility includes: -You work in various roles on projects and develop excellent solutions for complex tasks together with our customers. -As a business consultant, you are in close contact with our customers and actively develop our customer base, discuss questions and derive tasks and projects from them with which we can support our customers. -Where necessary, you will provide technical support to our sales department in the various sales phases, from preparing an offer to concluding a contract. -Control and coordination of partners and service providers. -Development of new solution offerings depending on industry developments. -Developing customer campaigns with the support of our marketing department. Ideal experience -You have a completed degree in computer science, business informatics or a technical engineering course. -You have at least 8 years of professional experience in an industrial Manufacturing environment. -You have already worked as a project manager, business analyst, requirements engineer or in test management and are certified. -You are passionate about topics such as lean processes, variant management, digital production, IoT, predictive maintenance, etc., have the necessary expertise and are hungry for the latest trends in the industry. -You present complex ideas and solutions in an understandable and effective way. -You have no problems networking and cooperating with stakeholders across all hierarchy levels. -We require fluent German and good English skills. -Willingness to travel within Switzerland. If you are interested please apply with your most up to date CV Michael Bailey International is acting as an Employment Agency in relation to this vacancy.
13/05/2024
Full time
Manufacturing Sales, Business Development Switzerland, German speaker big OTE! Permanent Switzerland/flexible on location German speaking Consulting - Technology - Manufacturing. We are looking for people who will accompany our customers on their way into the digital future and actively support them in the challenges ahead. To be successful here, you need industry Manufacturing knowledge across the entire value chain from sales, development, production to assembly and service, as well as the necessary IT know-how, and the willingness to go the extra mile to achieve excellent performance together with the customer achieve Your area of responsibility includes: -You work in various roles on projects and develop excellent solutions for complex tasks together with our customers. -As a business consultant, you are in close contact with our customers and actively develop our customer base, discuss questions and derive tasks and projects from them with which we can support our customers. -Where necessary, you will provide technical support to our sales department in the various sales phases, from preparing an offer to concluding a contract. -Control and coordination of partners and service providers. -Development of new solution offerings depending on industry developments. -Developing customer campaigns with the support of our marketing department. Ideal experience -You have a completed degree in computer science, business informatics or a technical engineering course. -You have at least 8 years of professional experience in an industrial Manufacturing environment. -You have already worked as a project manager, business analyst, requirements engineer or in test management and are certified. -You are passionate about topics such as lean processes, variant management, digital production, IoT, predictive maintenance, etc., have the necessary expertise and are hungry for the latest trends in the industry. -You present complex ideas and solutions in an understandable and effective way. -You have no problems networking and cooperating with stakeholders across all hierarchy levels. -We require fluent German and good English skills. -Willingness to travel within Switzerland. If you are interested please apply with your most up to date CV Michael Bailey International is acting as an Employment Agency in relation to this vacancy.
Description: We are seeking an experienced CIAM Engineer with strong knowledge of Okta and Azure AD to join the Digital Product team. The successful candidate will be an expert in technical analysis, application design and code development, with proven hands-on experience in the configuration of Okta and Azure AD and working with agile teams. Perfect candidate: A technical expert with a good understanding of Okta, able to take ownership of own work to meet deadlines. Tasks & Responsibilities: Analyse business requirements and align them into information technologies with best practices. Closely collaborate with infrastructure admins, developers, business analysts, business users and the implementation team to ensure that the requirements are understood, developed, tested, and delivered to specification. Participate and actively contribute to design discussions with implementation partners. Take care of configuration changes and customisation of Okta product as per the business needs. Implement system/data integrations between Okta and other in-house business applications. Configure the Okta platform workflows. Support the testing efforts. Design and implement CIAM project CI/CD pipelines. Support training materials preparation activities. Contribute to business process optimization and system enhancements Actively contribute to the agile delivery of the implementation team Design and implement application-level security configurations Develop and document CIAM engineering patterns and guidelines. Must haves: Minimum of 7 years of experience working in IT and a minimum of 5 years of experience working with Okta. (*) Knowledge and experience with Azure AD (including B2B users). (*) Experience in creating customizations and workflows in Okta. (*) Hands-on experience with CIAM project implementation. (*) Experience in working within an agile implementation team. (*) Experience in creating custom UI pages using JavaScript, HTML, CSS. (*) Experience in creating AzDo/GitHub CI/CD pipelines. (*) Interpersonal skills: Good communication and presentation skills (oral and written English) Proactive, flexible and customer focused Good problem-solving skills Skills: Okta Authentication Systems engineering Identity management Identity access management Active Directory Java Access management Engineering azure ad azdo github cicd JavaScript HTML CSS sharepoint azure paas sharepoint online c# ASP.NET ansible terraform Employee Value Proposition: International environment Job Title: CIAM Engineer Location: Basel, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
13/05/2024
Project-based
Description: We are seeking an experienced CIAM Engineer with strong knowledge of Okta and Azure AD to join the Digital Product team. The successful candidate will be an expert in technical analysis, application design and code development, with proven hands-on experience in the configuration of Okta and Azure AD and working with agile teams. Perfect candidate: A technical expert with a good understanding of Okta, able to take ownership of own work to meet deadlines. Tasks & Responsibilities: Analyse business requirements and align them into information technologies with best practices. Closely collaborate with infrastructure admins, developers, business analysts, business users and the implementation team to ensure that the requirements are understood, developed, tested, and delivered to specification. Participate and actively contribute to design discussions with implementation partners. Take care of configuration changes and customisation of Okta product as per the business needs. Implement system/data integrations between Okta and other in-house business applications. Configure the Okta platform workflows. Support the testing efforts. Design and implement CIAM project CI/CD pipelines. Support training materials preparation activities. Contribute to business process optimization and system enhancements Actively contribute to the agile delivery of the implementation team Design and implement application-level security configurations Develop and document CIAM engineering patterns and guidelines. Must haves: Minimum of 7 years of experience working in IT and a minimum of 5 years of experience working with Okta. (*) Knowledge and experience with Azure AD (including B2B users). (*) Experience in creating customizations and workflows in Okta. (*) Hands-on experience with CIAM project implementation. (*) Experience in working within an agile implementation team. (*) Experience in creating custom UI pages using JavaScript, HTML, CSS. (*) Experience in creating AzDo/GitHub CI/CD pipelines. (*) Interpersonal skills: Good communication and presentation skills (oral and written English) Proactive, flexible and customer focused Good problem-solving skills Skills: Okta Authentication Systems engineering Identity management Identity access management Active Directory Java Access management Engineering azure ad azdo github cicd JavaScript HTML CSS sharepoint azure paas sharepoint online c# ASP.NET ansible terraform Employee Value Proposition: International environment Job Title: CIAM Engineer Location: Basel, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Order Specialist/Demand Analyst Permanent Theale/Home We have an exciting opportunity for an Order Specialist/Demand Analyst for a telecom infrastructure provider based at Theale. The Order Specialist/Demand Analyst will manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining approvals under the Right of First Offer process in line with the MSA. Be first point of contact for 3rd Party customers advising on status of applications and drive the process to ensure fastest time to revenue is achieved. Support Demand Analysts with processing Anchor Tenant demand, and be responsible for receiving, validating, accepting or rejecting demand requests into the business, using a pre-defined validation criterion and SLAs to ensure works requested are within our scope and budget. Work with internal & external stakeholders to build and maintain relationships to ensure effective project delivery. Key responsibilities of the Order Specialist/Demand Analyst include: Manage 3rd Party Applications and manage 3rd party applications from non-Anchor Tenants through the Right of First Offer process as defined under the MSA. Create, update, maintain, and issue progress reports to all stakeholders including status updates to customers. Collaborate with internal stakeholders and provide support on any customer information required to assist in the delivery of the services required. Be the first point of contact for customers and build relationships as necessary and promote us as the first choice of network provider. Manage offer letters and quotes to customers ensuring costs are accurate and timely. Ensure customer POs are received, correct, and in place prior to accepting and initiating orders. Work closely with Acquisition and Build PMs and contribute to the development, and continuous improvement of practices and process that enable us to provide services to the customer that is considered to be best in class. Processing Service Order Requests (SOR. To effectively process all Service Order Requests that are received by the Demand team. Use key business reports and financial information to ensure that requests are within our business scope, budget and forecasts, providing full justification for any rejected demand, highlighting any issues to the Lead Demand Analyst for onward review. Coordinate shared mailbox activities, ensuring key stakeholders receive regular and meaningful updates with regards to their request. - Change Management - Database Management - Stakeholder Management - Support Supplier Management - Compliance & Security The successful Order Specialist/Demand Analyst will have: Experience in data management & Program support Experience in working with and managing demanding customers Experience within telecoms industry Experienced in process creation and continuous improvement programmes Intermediate Excel skills Evenflow/Omnix/Remedy knowledge Project People is acting as an Employment Agency in relation to this vacancy.
10/05/2024
Full time
Order Specialist/Demand Analyst Permanent Theale/Home We have an exciting opportunity for an Order Specialist/Demand Analyst for a telecom infrastructure provider based at Theale. The Order Specialist/Demand Analyst will manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining approvals under the Right of First Offer process in line with the MSA. Be first point of contact for 3rd Party customers advising on status of applications and drive the process to ensure fastest time to revenue is achieved. Support Demand Analysts with processing Anchor Tenant demand, and be responsible for receiving, validating, accepting or rejecting demand requests into the business, using a pre-defined validation criterion and SLAs to ensure works requested are within our scope and budget. Work with internal & external stakeholders to build and maintain relationships to ensure effective project delivery. Key responsibilities of the Order Specialist/Demand Analyst include: Manage 3rd Party Applications and manage 3rd party applications from non-Anchor Tenants through the Right of First Offer process as defined under the MSA. Create, update, maintain, and issue progress reports to all stakeholders including status updates to customers. Collaborate with internal stakeholders and provide support on any customer information required to assist in the delivery of the services required. Be the first point of contact for customers and build relationships as necessary and promote us as the first choice of network provider. Manage offer letters and quotes to customers ensuring costs are accurate and timely. Ensure customer POs are received, correct, and in place prior to accepting and initiating orders. Work closely with Acquisition and Build PMs and contribute to the development, and continuous improvement of practices and process that enable us to provide services to the customer that is considered to be best in class. Processing Service Order Requests (SOR. To effectively process all Service Order Requests that are received by the Demand team. Use key business reports and financial information to ensure that requests are within our business scope, budget and forecasts, providing full justification for any rejected demand, highlighting any issues to the Lead Demand Analyst for onward review. Coordinate shared mailbox activities, ensuring key stakeholders receive regular and meaningful updates with regards to their request. - Change Management - Database Management - Stakeholder Management - Support Supplier Management - Compliance & Security The successful Order Specialist/Demand Analyst will have: Experience in data management & Program support Experience in working with and managing demanding customers Experience within telecoms industry Experienced in process creation and continuous improvement programmes Intermediate Excel skills Evenflow/Omnix/Remedy knowledge Project People is acting as an Employment Agency in relation to this vacancy.