People Source Consulting Ltd
Antrim, County Antrim
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
26/04/2024
Full time
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Power Platform Developer Location: Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Job Overview Triad Group Plc is seeking a highly skilled and experienced M365/Power Platform Developer to join our dynamic team. As a M365/Power Platform Developer, you will play a pivotal role in designing, implementing, and maintaining scalable solutions built on the Microsoft Power Platform. The successful candidate will possess a deep understanding of Power Apps, Power Automate, Power BI, Dataverse, and C# and will be responsible for translating business requirements into robust, efficient, and scalable Power Platform solutions. As a consultant at Triad, you will play a pivotal role in shaping the technological landscape, defining, designing, and delivering digital solutions across public, private, and third sectors. Operating within a Company that values autonomy and creativity, you will be at the forefront of solving complex problems, contributing to a culture of innovation that has been the hallmark of Triad's 35-year success story. Why Triad Glassdoor score Triad at a whopping 4.6/5 98% of our staff say they'd recommend Triad to a friend 100% CEO approval. "From day one, I've felt a sense of support and community working at Triad. The range of projects and flexibility to try different roles means I can forge my own career path with the support of my peers." About Us Join an award-winning team recognised twice for "Project Excellence" at "The Chartered Institute for IT & Computing Awards." Triad operates at the heart of the public sector, understanding its technology challenges, and delivering goals at the best value for UK citizens. We are on a mission to become the UK's favourite technology company by 2025. Triad defines, designs, and delivers digital solutions, boasting a 35-year track record of success across public, private, and third sectors. Our flat management structure and absence of burdensome hierarchy promote autonomy, fostering a creative and innovative environment for solving complex problems. At Triad, we foster the development of diverse skill sets whilst supporting training in specialisms that you excel at. Core Requirements Excellent communication skills. Experience working within Agile Contribute to the development and delivery of new applications and services to support the client's ICT strategy and business objectives. Development, administration and support of Microsoft Technologies including Dynamics 365, SharePoint and M365 suite including bespoke applications built with Power Platform. An ability to deliver innovative Dynamics 365, Power Platform and SharePoint online solutions through all stages of the development life cycle. Experience building Canvas and Model Driven Power Apps. Configuration and customisation of Dynamics 365 and SharePoint Online and associated components using plugins, custom workflow assemblies and JavaScript, as well as extended Azure/Office 365 functionality. Familiarity with Microsoft Power BI. Awareness of the different products in the Microsoft solutions suite. Eagerness to apply fundamental software engineering skills irrespective of the platform, language or business domain. A passion for all things technical. A mental catalogue of thoughts and ideas they are burning to explore. The initiative and entrepreneurial spirit to generate new technical projects, challenge existing processes and develop and enhance development practices. N ice-to-Have: Cloud Native Services experienced but not limited to Logic/Function Apps. GDS experience. Relevant intermediate or advanced level AZ/MB/MS/PL certifications What you will get 25 days annual leave, excluding bank holidays. Matched pension contributions of 5%. Free private health care and medical cover with Bupa (taxable as a benefit). Perkbox membership. Gym membership (up to £40 per month towards membership plus free membership at Lakeshore Fitness in Milton Keynes). Cycle to work scheme. Free Health and Wellbeing services (AIG Smart Health and Canada Life WeCare). Interested? If this role is of interest to you or you require any further information, please contact Ryan Jordan or submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. Triad Group Plc is a signatory of the Tech Talent Charter aiming for greater inclusion and diversity in technology roles. In addition, as a Disability Confident Committed employer, our recruitment process is inclusive and accessible to disabled people who meet the minimum criteria for any role.
25/04/2024
Full time
Power Platform Developer Location: Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Job Overview Triad Group Plc is seeking a highly skilled and experienced M365/Power Platform Developer to join our dynamic team. As a M365/Power Platform Developer, you will play a pivotal role in designing, implementing, and maintaining scalable solutions built on the Microsoft Power Platform. The successful candidate will possess a deep understanding of Power Apps, Power Automate, Power BI, Dataverse, and C# and will be responsible for translating business requirements into robust, efficient, and scalable Power Platform solutions. As a consultant at Triad, you will play a pivotal role in shaping the technological landscape, defining, designing, and delivering digital solutions across public, private, and third sectors. Operating within a Company that values autonomy and creativity, you will be at the forefront of solving complex problems, contributing to a culture of innovation that has been the hallmark of Triad's 35-year success story. Why Triad Glassdoor score Triad at a whopping 4.6/5 98% of our staff say they'd recommend Triad to a friend 100% CEO approval. "From day one, I've felt a sense of support and community working at Triad. The range of projects and flexibility to try different roles means I can forge my own career path with the support of my peers." About Us Join an award-winning team recognised twice for "Project Excellence" at "The Chartered Institute for IT & Computing Awards." Triad operates at the heart of the public sector, understanding its technology challenges, and delivering goals at the best value for UK citizens. We are on a mission to become the UK's favourite technology company by 2025. Triad defines, designs, and delivers digital solutions, boasting a 35-year track record of success across public, private, and third sectors. Our flat management structure and absence of burdensome hierarchy promote autonomy, fostering a creative and innovative environment for solving complex problems. At Triad, we foster the development of diverse skill sets whilst supporting training in specialisms that you excel at. Core Requirements Excellent communication skills. Experience working within Agile Contribute to the development and delivery of new applications and services to support the client's ICT strategy and business objectives. Development, administration and support of Microsoft Technologies including Dynamics 365, SharePoint and M365 suite including bespoke applications built with Power Platform. An ability to deliver innovative Dynamics 365, Power Platform and SharePoint online solutions through all stages of the development life cycle. Experience building Canvas and Model Driven Power Apps. Configuration and customisation of Dynamics 365 and SharePoint Online and associated components using plugins, custom workflow assemblies and JavaScript, as well as extended Azure/Office 365 functionality. Familiarity with Microsoft Power BI. Awareness of the different products in the Microsoft solutions suite. Eagerness to apply fundamental software engineering skills irrespective of the platform, language or business domain. A passion for all things technical. A mental catalogue of thoughts and ideas they are burning to explore. The initiative and entrepreneurial spirit to generate new technical projects, challenge existing processes and develop and enhance development practices. N ice-to-Have: Cloud Native Services experienced but not limited to Logic/Function Apps. GDS experience. Relevant intermediate or advanced level AZ/MB/MS/PL certifications What you will get 25 days annual leave, excluding bank holidays. Matched pension contributions of 5%. Free private health care and medical cover with Bupa (taxable as a benefit). Perkbox membership. Gym membership (up to £40 per month towards membership plus free membership at Lakeshore Fitness in Milton Keynes). Cycle to work scheme. Free Health and Wellbeing services (AIG Smart Health and Canada Life WeCare). Interested? If this role is of interest to you or you require any further information, please contact Ryan Jordan or submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. Triad Group Plc is a signatory of the Tech Talent Charter aiming for greater inclusion and diversity in technology roles. In addition, as a Disability Confident Committed employer, our recruitment process is inclusive and accessible to disabled people who meet the minimum criteria for any role.
I have an fantastic opportunity for a Principal Mechanical Engineer to work on an exciting 7 year framework in Glasgow. Rate: £65 per hour (Inside IR35) 12 Month - Contract Key Responsibilities (day to day duties) . Ensuring an understanding of project briefs . Experience in the Design and specification of all Mechanical Building Services systems - heating, cooling, hot and cold water systems, ventilation, controls, etc. . Knowledge of Low Pressure/High Pressure Air, Demin Water, Nitrogen, Local Exhaust Ventilation, Diesel Fuel Supply is not essential but useful. . Carry out (and managing of others), in the production of detailed calculations using industry standard software tools including Excel, IES, Hevacomp, in-house developed tools, etc. . Preparing technical specifications using NBS . Collaborate with our BIM team to prepare models and drawings, with a working understanding of Autodesk Revit - note experience of Microstation (& AECOsim) is beneficial . Attendance at meetings with clients and contractors . Site surveys, inspections and monitoring of site works . Report and technical note writing . Maintaining complete records and archives to company standards . Adherence to all quality, environmental and governance processes . Managing elements of project delivery and an understanding of budget costings . Reviewing progress, including reporting any anomalies and changes of scope to the project lead . Contribute to the technical development of junior staff Requirements Essential: . Degree qualified, or equivalent qualification, in Building Services Engineering/Mechanical Engineering or related subjects . Chartered Engineer with CIBSE or IMechE . Familiarity with the principles of building physics such as passive design solutions and fabric first approaches . Competent in designing for measurement and verification, including experience of commissioning and post installation evaluation of performance . Good level of computer literacy in a range of digital tools such as IES thermal modelling package, Navisworks, Hevacomp, One Click, NBS and Microsoft packages Interested or know someone that could be? Please send an up-to-date CV and I will be in touch ASAP to discuss the role in more detail. Please visit the website to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. Progressive Recruitment, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy.
24/04/2024
Project-based
I have an fantastic opportunity for a Principal Mechanical Engineer to work on an exciting 7 year framework in Glasgow. Rate: £65 per hour (Inside IR35) 12 Month - Contract Key Responsibilities (day to day duties) . Ensuring an understanding of project briefs . Experience in the Design and specification of all Mechanical Building Services systems - heating, cooling, hot and cold water systems, ventilation, controls, etc. . Knowledge of Low Pressure/High Pressure Air, Demin Water, Nitrogen, Local Exhaust Ventilation, Diesel Fuel Supply is not essential but useful. . Carry out (and managing of others), in the production of detailed calculations using industry standard software tools including Excel, IES, Hevacomp, in-house developed tools, etc. . Preparing technical specifications using NBS . Collaborate with our BIM team to prepare models and drawings, with a working understanding of Autodesk Revit - note experience of Microstation (& AECOsim) is beneficial . Attendance at meetings with clients and contractors . Site surveys, inspections and monitoring of site works . Report and technical note writing . Maintaining complete records and archives to company standards . Adherence to all quality, environmental and governance processes . Managing elements of project delivery and an understanding of budget costings . Reviewing progress, including reporting any anomalies and changes of scope to the project lead . Contribute to the technical development of junior staff Requirements Essential: . Degree qualified, or equivalent qualification, in Building Services Engineering/Mechanical Engineering or related subjects . Chartered Engineer with CIBSE or IMechE . Familiarity with the principles of building physics such as passive design solutions and fabric first approaches . Competent in designing for measurement and verification, including experience of commissioning and post installation evaluation of performance . Good level of computer literacy in a range of digital tools such as IES thermal modelling package, Navisworks, Hevacomp, One Click, NBS and Microsoft packages Interested or know someone that could be? Please send an up-to-date CV and I will be in touch ASAP to discuss the role in more detail. Please visit the website to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. Progressive Recruitment, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy.
A Senior Infrastructure Engineer (Cloud and Server) is required for my client based in Manchester. This is a hybrid position, with 1-2 days per week on site (potential for some flexibility). Candidates must be locally based, no more than 1 hour outside of Manchester. Our client is looking for a Senior Infrastructure Engineer (Cloud and Server) to work within their Digital Services team. The successful candidate will: Proactively support the provision and development of an Information and Communications Technology service to meet the needs of the organisation now and in the future. Support the delivery of the blueprint for the future development of the technical landscape, Focus on the use of server and cloud technologies as an enabler to deliver organisational outcomes, also supporting the delivery of third line support services. You will have: Extensive experience working in IT infrastructure or an equivalent role Experience in all aspects of designing, planning, implementing, maintaining, and troubleshooting a complex on-prem and cloud infrastructure environment. Proven experience designing and supporting cloud-based infrastructure solutions. Proven experience acting as the technical lead on large and technically complex projects. Experience deploying large complex infrastructure solutions, in the cloud or on-prem. In-depth understanding of security in relation to on-prem or cloud deployments. Knowledge of IT security best practices, for example interpretation of National Cyber Security Centre (NCSC) guidance, Microsoft security best practice, etc. A general understanding of networking and DMZ networking, including within Azure. You will also have knowledge and demonstratable experience across a wide range of technologies, as listed in the role profile, including: Azure, AD DS, AD FS Microsoft Entra ID and Conditional Access Group policy, DNS and DHCP RADIUS, WAP PKI and certificate infrastructure Microsoft Sentinel, Defender, AOVPN Windows Server 2016 and above Monitoring (SolarWinds) Backup technologies (Rubrik) Dell, VMware and NetApp data centre technologies The role will involve working an out of hours, On-Call rota which includes an additional payment of around £4000 per year. The client also offers a 'Flexible working scheme', more details of this can be provided. The Headquarters also includes an on-site gym.
24/04/2024
Full time
A Senior Infrastructure Engineer (Cloud and Server) is required for my client based in Manchester. This is a hybrid position, with 1-2 days per week on site (potential for some flexibility). Candidates must be locally based, no more than 1 hour outside of Manchester. Our client is looking for a Senior Infrastructure Engineer (Cloud and Server) to work within their Digital Services team. The successful candidate will: Proactively support the provision and development of an Information and Communications Technology service to meet the needs of the organisation now and in the future. Support the delivery of the blueprint for the future development of the technical landscape, Focus on the use of server and cloud technologies as an enabler to deliver organisational outcomes, also supporting the delivery of third line support services. You will have: Extensive experience working in IT infrastructure or an equivalent role Experience in all aspects of designing, planning, implementing, maintaining, and troubleshooting a complex on-prem and cloud infrastructure environment. Proven experience designing and supporting cloud-based infrastructure solutions. Proven experience acting as the technical lead on large and technically complex projects. Experience deploying large complex infrastructure solutions, in the cloud or on-prem. In-depth understanding of security in relation to on-prem or cloud deployments. Knowledge of IT security best practices, for example interpretation of National Cyber Security Centre (NCSC) guidance, Microsoft security best practice, etc. A general understanding of networking and DMZ networking, including within Azure. You will also have knowledge and demonstratable experience across a wide range of technologies, as listed in the role profile, including: Azure, AD DS, AD FS Microsoft Entra ID and Conditional Access Group policy, DNS and DHCP RADIUS, WAP PKI and certificate infrastructure Microsoft Sentinel, Defender, AOVPN Windows Server 2016 and above Monitoring (SolarWinds) Backup technologies (Rubrik) Dell, VMware and NetApp data centre technologies The role will involve working an out of hours, On-Call rota which includes an additional payment of around £4000 per year. The client also offers a 'Flexible working scheme', more details of this can be provided. The Headquarters also includes an on-site gym.
Electrical Engineer Stone, Staffordshire Up to £65,000 VIQU have partnered with a leading entity in operational technology and digital transformation. They boast a longstanding reputation for advanced system integration, with expertise in optimising efficiency and achieving impressive performance on a large scale. Their commitment to continuous innovation drives their forward-thinking approach. Operating in highly regulated and demanding industrial sectors, they have successfully executed pivotal projects across energy, renewables, water, and manufacturing domains. They are seeking skilled Electrical Engineers to join their Energy team, specialising in Electrical, Control & Instrumentation (E, C & I) design and implementation. The role entails designing electrical and control systems, particularly focusing on PLC based systems for thermal and hydro power generation. As the Electrical Engineer, your responsibilities include conducting site surveys, creating system designs, producing documentation, and providing support during site acceptance testing. The successful Electrical Engineer will possess expertise in control systems, field cabling systems, and control panel design, along with relevant education and proficiency in software such as Word, Autocad, and Excel. It is also desirable for the Electrical Engineer to have familiarity with specific control system platforms, site installation experience, knowledge of wiring regulations, and awareness of safety regulations. Essential Skills of the Electrical Engineer: - Experience in control systems within the energy market - Competency in field cabling systems including surveying and route identification - Competency in control panel design incorporating PLC, I/O, Comms cards, UPS's etc - Relevant education to at least degree level or HND with additional experience - Computer literacy with Word, Autocad, and Excel - Methodical approach to project interpretation and delivery - Understanding of Full Project Lifecycle - Hold a current full driving licence (UK or be able to easily convert to full UK) - Willingness to undergo a basic disclosure Scotland check. To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark directly. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). Electrical Engineer Stone, Staffordshire Up to £65,000
23/04/2024
Full time
Electrical Engineer Stone, Staffordshire Up to £65,000 VIQU have partnered with a leading entity in operational technology and digital transformation. They boast a longstanding reputation for advanced system integration, with expertise in optimising efficiency and achieving impressive performance on a large scale. Their commitment to continuous innovation drives their forward-thinking approach. Operating in highly regulated and demanding industrial sectors, they have successfully executed pivotal projects across energy, renewables, water, and manufacturing domains. They are seeking skilled Electrical Engineers to join their Energy team, specialising in Electrical, Control & Instrumentation (E, C & I) design and implementation. The role entails designing electrical and control systems, particularly focusing on PLC based systems for thermal and hydro power generation. As the Electrical Engineer, your responsibilities include conducting site surveys, creating system designs, producing documentation, and providing support during site acceptance testing. The successful Electrical Engineer will possess expertise in control systems, field cabling systems, and control panel design, along with relevant education and proficiency in software such as Word, Autocad, and Excel. It is also desirable for the Electrical Engineer to have familiarity with specific control system platforms, site installation experience, knowledge of wiring regulations, and awareness of safety regulations. Essential Skills of the Electrical Engineer: - Experience in control systems within the energy market - Competency in field cabling systems including surveying and route identification - Competency in control panel design incorporating PLC, I/O, Comms cards, UPS's etc - Relevant education to at least degree level or HND with additional experience - Computer literacy with Word, Autocad, and Excel - Methodical approach to project interpretation and delivery - Understanding of Full Project Lifecycle - Hold a current full driving licence (UK or be able to easily convert to full UK) - Willingness to undergo a basic disclosure Scotland check. To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark directly. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). Electrical Engineer Stone, Staffordshire Up to £65,000
Quality System Specialist (m/f/d) - systems administration/support of laboratory systems/Windows Server/Active Directory/Client operating systems/Computerized System Validation/Network topology/English & German Project : For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Quality System Specialist (m/f/d). Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. We Make Medicines! Behind every product sold by Roche is Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate: The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: * End-User-Support Laboratory Systems * End to End accountability for Assess & Release System support * Responsible for Assess & Release System support * Responsible for 24/7 on-call, nights and weekends on a rotational basis * Personal contact person for Key and End User out of the business department * Log incident/requests into a ticket system for further processing * Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). * Resolves or forwards incidents/requests based on individual knowledge or knowledge articles * Coordination of End User groups and escalation management as required * Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support * Supports issue clarification on request of 2nd level support * Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support * Cooperate with 2nd level support team during analysis of reported incidents * Communicating and coordination of End User activities if there is a major incident. Interface Monitoring (Business Errors) * Support Execution of system actions * Support Implementation of new Systems and Equipment * Continuous Improvement of Laboratory Systems * Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance * Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying * systems. * Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. * Support Processes & Tools for Laboratory Systems * Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV * Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn * Use of Service Now for incident, problem, request and change management Must Haves: * Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field * 3+ years professional experience in complex business environments * Knowledge and experience in systems administration and support of laboratory systems * Knowledge and experience in Windows Server, Active Directory and Client operating systems * Knowledge and experience in Computerized System Validation * Knowledge and experience in Network topology * Fluency German and English is a must (spoken and written) * Good communication skills * Service oriented attitude, being able to communicate with our customers, also in emergency situations * Teamplayer Nice to Have: * Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) * Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Reference Nr. : 923283SDA Role : Quality System Specialist (m/f/d) Industrie : Pharma Workplace : Basel Pensum : 100% onsite Start: 01.05.2024 (latest Start Date: 1.6.2024) Duration : 12 Deadline : 25.04.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.
22/04/2024
Project-based
Quality System Specialist (m/f/d) - systems administration/support of laboratory systems/Windows Server/Active Directory/Client operating systems/Computerized System Validation/Network topology/English & German Project : For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Quality System Specialist (m/f/d). Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. We Make Medicines! Behind every product sold by Roche is Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate: The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: * End-User-Support Laboratory Systems * End to End accountability for Assess & Release System support * Responsible for Assess & Release System support * Responsible for 24/7 on-call, nights and weekends on a rotational basis * Personal contact person for Key and End User out of the business department * Log incident/requests into a ticket system for further processing * Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). * Resolves or forwards incidents/requests based on individual knowledge or knowledge articles * Coordination of End User groups and escalation management as required * Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support * Supports issue clarification on request of 2nd level support * Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support * Cooperate with 2nd level support team during analysis of reported incidents * Communicating and coordination of End User activities if there is a major incident. Interface Monitoring (Business Errors) * Support Execution of system actions * Support Implementation of new Systems and Equipment * Continuous Improvement of Laboratory Systems * Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance * Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying * systems. * Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. * Support Processes & Tools for Laboratory Systems * Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV * Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn * Use of Service Now for incident, problem, request and change management Must Haves: * Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field * 3+ years professional experience in complex business environments * Knowledge and experience in systems administration and support of laboratory systems * Knowledge and experience in Windows Server, Active Directory and Client operating systems * Knowledge and experience in Computerized System Validation * Knowledge and experience in Network topology * Fluency German and English is a must (spoken and written) * Good communication skills * Service oriented attitude, being able to communicate with our customers, also in emergency situations * Teamplayer Nice to Have: * Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) * Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Reference Nr. : 923283SDA Role : Quality System Specialist (m/f/d) Industrie : Pharma Workplace : Basel Pensum : 100% onsite Start: 01.05.2024 (latest Start Date: 1.6.2024) Duration : 12 Deadline : 25.04.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.