Application Support Engineer Akkodis are currently working with a market leading software and solutions provider to recruit an experienced Application Support Engineer to join a growing support team which provides essential software support to high profile clients. The Role Our client is looking for an experienced Application Support Engineer with proven experience working in a fast paced environment providing application support for multiple products. The Responsibilities Support software applications/systems via e-mail and telephone. Maintain excellent levels of customer satisfaction by providing excellent support in line with SLAs. Ensure that all issues are investigated, logged, and dealt with and that adequate information is captured and recorded as it happens. Investigation and resolution of in-life issues related to software products and managed service solutions, both directly with customers and through service management partners. Effectively manage incidents, problems and known issue tickets alongside each other, whilst maintaining SLA adherence. Communicate effectively with customers, IT representatives, and partner support teams. Update and maintain internal support reference systems software and solutions, as well as carrying out updates on managed service customer sites. Handling UAT tickets from software releases and working with our development teams to find adequate solutions to UAT failures. The Requirements Experience working within a team supporting software applications/systems via e-mail and telephone. Excellent understanding of application support. Logical approach to problem solving and investigation. Strong analytical skills with demonstrated problem-solving ability. Proven ability to operate in high pressure situations, successfully handle multiple priority incidents and possess a high level of discipline while remaining flexible. Proven ability to communicate in writing and verbally, at all levels both internally and customer facing. Willingness to learn the latest technologies, as per the requirements of the business. Experience of managing services and environments, that require consistent availability and have specific user, customer, or business requirements. The ability to understand customer requirements, user workflows, business logic and the downfalls of a poor user experience. Experience solving problems in a technical environment, ideally for internal users and external customers. Experience or exposure to SQL. An understanding of the ITIL Service Desk Framework. If you are looking for an exciting new challenge to join a leading application support team and gain continued development and training, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
26/04/2024
Full time
Application Support Engineer Akkodis are currently working with a market leading software and solutions provider to recruit an experienced Application Support Engineer to join a growing support team which provides essential software support to high profile clients. The Role Our client is looking for an experienced Application Support Engineer with proven experience working in a fast paced environment providing application support for multiple products. The Responsibilities Support software applications/systems via e-mail and telephone. Maintain excellent levels of customer satisfaction by providing excellent support in line with SLAs. Ensure that all issues are investigated, logged, and dealt with and that adequate information is captured and recorded as it happens. Investigation and resolution of in-life issues related to software products and managed service solutions, both directly with customers and through service management partners. Effectively manage incidents, problems and known issue tickets alongside each other, whilst maintaining SLA adherence. Communicate effectively with customers, IT representatives, and partner support teams. Update and maintain internal support reference systems software and solutions, as well as carrying out updates on managed service customer sites. Handling UAT tickets from software releases and working with our development teams to find adequate solutions to UAT failures. The Requirements Experience working within a team supporting software applications/systems via e-mail and telephone. Excellent understanding of application support. Logical approach to problem solving and investigation. Strong analytical skills with demonstrated problem-solving ability. Proven ability to operate in high pressure situations, successfully handle multiple priority incidents and possess a high level of discipline while remaining flexible. Proven ability to communicate in writing and verbally, at all levels both internally and customer facing. Willingness to learn the latest technologies, as per the requirements of the business. Experience of managing services and environments, that require consistent availability and have specific user, customer, or business requirements. The ability to understand customer requirements, user workflows, business logic and the downfalls of a poor user experience. Experience solving problems in a technical environment, ideally for internal users and external customers. Experience or exposure to SQL. An understanding of the ITIL Service Desk Framework. If you are looking for an exciting new challenge to join a leading application support team and gain continued development and training, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Operations Engineer - 3rd Line App Support Akkodis are currently working with a market leading software and solutions provider to recruit an experienced Operations Engineer with extensive application support experience both BAU and project focused. As an Operations Engineer, you will participate in the Support, Deployment and Maintenance of a number of key software products. The Role As an Operations Engineer you will have an excellent understanding of computer systems and a demonstrated willingness to learn and apply new technology. You must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally, you must possess strong analytical skills with demonstrated problem solving ability. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The Requirements Third line application support experience Experience of Microsoft SQL database management systems Experience of web server technologies such as IIS Experience with Windows Server Operating Systems Experience deploying solutions to managed services Experience working successfully under high-pressure Desirable Experience with Azure Experience of patch management deployments/Windows software Update Services Experience with Microsoft clustering, SQL & System Centre Management Experience with SAN/Clustering & High Availability Systems Network and Communication troubleshooting Network Access/Distribution & Core switching design & implementation Firewall and VPN technologies Exposure to domain management and solution design If you are looking for an exciting new challenge to join a leading Operations team and gain continued development and training, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
26/04/2024
Full time
Operations Engineer - 3rd Line App Support Akkodis are currently working with a market leading software and solutions provider to recruit an experienced Operations Engineer with extensive application support experience both BAU and project focused. As an Operations Engineer, you will participate in the Support, Deployment and Maintenance of a number of key software products. The Role As an Operations Engineer you will have an excellent understanding of computer systems and a demonstrated willingness to learn and apply new technology. You must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally, you must possess strong analytical skills with demonstrated problem solving ability. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The Requirements Third line application support experience Experience of Microsoft SQL database management systems Experience of web server technologies such as IIS Experience with Windows Server Operating Systems Experience deploying solutions to managed services Experience working successfully under high-pressure Desirable Experience with Azure Experience of patch management deployments/Windows software Update Services Experience with Microsoft clustering, SQL & System Centre Management Experience with SAN/Clustering & High Availability Systems Network and Communication troubleshooting Network Access/Distribution & Core switching design & implementation Firewall and VPN technologies Exposure to domain management and solution design If you are looking for an exciting new challenge to join a leading Operations team and gain continued development and training, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Role: This position's prime responsibilities are for the development of new (to blank deposition technologies, new materials systems and new deposition products, the latter including coating challenges that blank may undertake for customers. The position improves the efficiency and throughput of the existing equipment and processes. The position is also responsible for any external Coating research collaborations that blank undertakes. Monitor global developments in thin film technology that might impact blank and to provide technical assessments of developing areas of application that might provide new business opportunities. Deliver business transformation through disruptive technology innovation. Review customer and market feedback to maximize impact of development and innovation efforts. Develop technology and innovation roadmaps that are aligned with our customers existing and emerging needs. Ensure the site has access to all sources of manufacturing and process best practice so that we gain and sustain a competitive advantage over our competitors. Assists the business development, sales, and marketing functions to maximise the competitiveness and responsiveness of our products and processes. Enable manufacturable results from development and innovation efforts. Leverage risks and opportunities- pursue and adopt new technologies and drive implementation across product lines Participate in proposal development and champion estimates and technical statements of work whilst serving as a technical spokesperson for blank Infrared. Serve as a key interface with customers and takes their needs and requirements as inputs to create high-value solutions. Implementation of optimal, cost-effective manufacturing processes and methods in accordance with product specifications and quality standards; recommends and implements improvements to production processes, methods, and controls; coordinates manufacturing launch for new or revised products An Engineering Degree in a STEM subject Preferred: Physics or Chemistry Proven Knowledge of Thin Film Coating Deposition Design and Control 5+ years of experience in high technology manufacturing or research labs Competent in Project Management Essential: Microsoft Office, Coating Design Software Possess strong problem-solving skills with an attention to detail Highly analytical mindset - Capability to travel internationally to support customer visits SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all
26/04/2024
Full time
Role: This position's prime responsibilities are for the development of new (to blank deposition technologies, new materials systems and new deposition products, the latter including coating challenges that blank may undertake for customers. The position improves the efficiency and throughput of the existing equipment and processes. The position is also responsible for any external Coating research collaborations that blank undertakes. Monitor global developments in thin film technology that might impact blank and to provide technical assessments of developing areas of application that might provide new business opportunities. Deliver business transformation through disruptive technology innovation. Review customer and market feedback to maximize impact of development and innovation efforts. Develop technology and innovation roadmaps that are aligned with our customers existing and emerging needs. Ensure the site has access to all sources of manufacturing and process best practice so that we gain and sustain a competitive advantage over our competitors. Assists the business development, sales, and marketing functions to maximise the competitiveness and responsiveness of our products and processes. Enable manufacturable results from development and innovation efforts. Leverage risks and opportunities- pursue and adopt new technologies and drive implementation across product lines Participate in proposal development and champion estimates and technical statements of work whilst serving as a technical spokesperson for blank Infrared. Serve as a key interface with customers and takes their needs and requirements as inputs to create high-value solutions. Implementation of optimal, cost-effective manufacturing processes and methods in accordance with product specifications and quality standards; recommends and implements improvements to production processes, methods, and controls; coordinates manufacturing launch for new or revised products An Engineering Degree in a STEM subject Preferred: Physics or Chemistry Proven Knowledge of Thin Film Coating Deposition Design and Control 5+ years of experience in high technology manufacturing or research labs Competent in Project Management Essential: Microsoft Office, Coating Design Software Possess strong problem-solving skills with an attention to detail Highly analytical mindset - Capability to travel internationally to support customer visits SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all
Role: This position's prime responsibilities are for the development of new (to blank deposition technologies, new materials systems and new deposition products, the latter including coating challenges that blank may undertake for customers. The position improves the efficiency and throughput of the existing equipment and processes. The position is also responsible for any external Coating research collaborations that blank undertakes. Monitor global developments in thin film technology that might impact blank and to provide technical assessments of developing areas of application that might provide new business opportunities. Deliver business transformation through disruptive technology innovation. Review customer and market feedback to maximize impact of development and innovation efforts. Develop technology and innovation roadmaps that are aligned with our customers existing and emerging needs. Ensure the site has access to all sources of manufacturing and process best practice so that we gain and sustain a competitive advantage over our competitors. Assists the business development, sales, and marketing functions to maximise the competitiveness and responsiveness of our products and processes. Enable manufacturable results from development and innovation efforts. Leverage risks and opportunities- pursue and adopt new technologies and drive implementation across product lines Participate in proposal development and champion estimates and technical statements of work whilst serving as a technical spokesperson for blank Infrared. Serve as a key interface with customers and takes their needs and requirements as inputs to create high-value solutions. Implementation of optimal, cost-effective manufacturing processes and methods in accordance with product specifications and quality standards; recommends and implements improvements to production processes, methods, and controls; coordinates manufacturing launch for new or revised products An Engineering Degree in a STEM subject Preferred: Physics or Chemistry Proven Knowledge of Thin Film Coating Deposition Design and Control 5+ years of experience in high technology manufacturing or research labs Competent in Project Management Essential: Microsoft Office, Coating Design Software Possess strong problem-solving skills with an attention to detail Highly analytical mindset Capability to travel internationally to support customer visits SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all
23/04/2024
Full time
Role: This position's prime responsibilities are for the development of new (to blank deposition technologies, new materials systems and new deposition products, the latter including coating challenges that blank may undertake for customers. The position improves the efficiency and throughput of the existing equipment and processes. The position is also responsible for any external Coating research collaborations that blank undertakes. Monitor global developments in thin film technology that might impact blank and to provide technical assessments of developing areas of application that might provide new business opportunities. Deliver business transformation through disruptive technology innovation. Review customer and market feedback to maximize impact of development and innovation efforts. Develop technology and innovation roadmaps that are aligned with our customers existing and emerging needs. Ensure the site has access to all sources of manufacturing and process best practice so that we gain and sustain a competitive advantage over our competitors. Assists the business development, sales, and marketing functions to maximise the competitiveness and responsiveness of our products and processes. Enable manufacturable results from development and innovation efforts. Leverage risks and opportunities- pursue and adopt new technologies and drive implementation across product lines Participate in proposal development and champion estimates and technical statements of work whilst serving as a technical spokesperson for blank Infrared. Serve as a key interface with customers and takes their needs and requirements as inputs to create high-value solutions. Implementation of optimal, cost-effective manufacturing processes and methods in accordance with product specifications and quality standards; recommends and implements improvements to production processes, methods, and controls; coordinates manufacturing launch for new or revised products An Engineering Degree in a STEM subject Preferred: Physics or Chemistry Proven Knowledge of Thin Film Coating Deposition Design and Control 5+ years of experience in high technology manufacturing or research labs Competent in Project Management Essential: Microsoft Office, Coating Design Software Possess strong problem-solving skills with an attention to detail Highly analytical mindset Capability to travel internationally to support customer visits SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all
Role: This position's prime responsibilities are for the development of new (to blank deposition technologies, new materials systems and new deposition products, the latter including coating challenges that blank may undertake for customers. The position improves the efficiency and throughput of the existing equipment and processes. The position is also responsible for any external Coating research collaborations that blank undertakes. Monitor global developments in thin film technology that might impact blank and to provide technical assessments of developing areas of application that might provide new business opportunities. Deliver business transformation through disruptive technology innovation. Review customer and market feedback to maximize impact of development and innovation efforts. Develop technology and innovation roadmaps that are aligned with our customers existing and emerging needs. Ensure the site has access to all sources of manufacturing and process best practice so that we gain and sustain a competitive advantage over our competitors. Assists the business development, sales, and marketing functions to maximise the competitiveness and responsiveness of our products and processes. Enable manufacturable results from development and innovation efforts. Leverage risks and opportunities- pursue and adopt new technologies and drive implementation across product lines Participate in proposal development and champion estimates and technical statements of work whilst serving as a technical spokesperson for blank Infrared. Serve as a key interface with customers and takes their needs and requirements as inputs to create high-value solutions. Implementation of optimal, cost-effective manufacturing processes and methods in accordance with product specifications and quality standards; recommends and implements improvements to production processes, methods, and controls; coordinates manufacturing launch for new or revised products An Engineering Degree in a STEM subject Preferred: Physics or Chemistry Proven Knowledge of Thin Film Coating Deposition Design and Control 5+ years of experience in high technology manufacturing or research labs Competent in Project Management Essential: Microsoft Office, Coating Design Software Possess strong problem-solving skills with an attention to detail Highly analytical mindset Capability to travel internationally to support customer visits SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all
22/04/2024
Full time
Role: This position's prime responsibilities are for the development of new (to blank deposition technologies, new materials systems and new deposition products, the latter including coating challenges that blank may undertake for customers. The position improves the efficiency and throughput of the existing equipment and processes. The position is also responsible for any external Coating research collaborations that blank undertakes. Monitor global developments in thin film technology that might impact blank and to provide technical assessments of developing areas of application that might provide new business opportunities. Deliver business transformation through disruptive technology innovation. Review customer and market feedback to maximize impact of development and innovation efforts. Develop technology and innovation roadmaps that are aligned with our customers existing and emerging needs. Ensure the site has access to all sources of manufacturing and process best practice so that we gain and sustain a competitive advantage over our competitors. Assists the business development, sales, and marketing functions to maximise the competitiveness and responsiveness of our products and processes. Enable manufacturable results from development and innovation efforts. Leverage risks and opportunities- pursue and adopt new technologies and drive implementation across product lines Participate in proposal development and champion estimates and technical statements of work whilst serving as a technical spokesperson for blank Infrared. Serve as a key interface with customers and takes their needs and requirements as inputs to create high-value solutions. Implementation of optimal, cost-effective manufacturing processes and methods in accordance with product specifications and quality standards; recommends and implements improvements to production processes, methods, and controls; coordinates manufacturing launch for new or revised products An Engineering Degree in a STEM subject Preferred: Physics or Chemistry Proven Knowledge of Thin Film Coating Deposition Design and Control 5+ years of experience in high technology manufacturing or research labs Competent in Project Management Essential: Microsoft Office, Coating Design Software Possess strong problem-solving skills with an attention to detail Highly analytical mindset Capability to travel internationally to support customer visits SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all