Overview Reporting to the Process Engineering Manager, the Production Support Engineer is responsible for ensuring optimal OEE (Overall Equipment Effectiveness), through effective preventative maintenance and corrective actions to reduce equipment down time, in line with the expectations of Operations. Additionally, providing engineering support to Operations and ensuring continuous improvement. The successful candidate will join the Process Engineering team, reporting to the Process Engineering Manager. This team is comprised of 4 employees. Experience: Electronics: Candidate will have detailed knowledge of repair fault finding and minor design. Manufacturing: The candidate has previously worked in a high-precision electronics manufacturing environment supporting and repairing equipment and systems. IT skills: Computer literate; with experience of using Microsoft windows software to complete work done reports and monitor equipment usage (i.e. word, excel etc.) Continuous improvement and Problem- Solving: Candidates will be familiar with making improvements to equipment / systems and services to improve utilisation and operational/production productivity and throughput. You will be familiar of the creation and implementation of lean working processes and able to demonstrate a structured approach to problem-solving, root-cause analysis. Ability to construct an FMEA would be highly desirable Documentation: The candidate has the ability to interpret drawings, specifications, work instructions and create new ones if required. Maintenance of Equipment: You will be able to demonstrate their ability to support and repair equipment and systems. Mechanical Exposure: Have worked in an environment with some mechanical requirement (assembling items etc). ERP Systems: Exposure to ERP systems. Manufacturing: Experience in electronic instrumentation. Overall Equipment Effectiveness (OEE): Able to track and monitor equipment utilisation and reliability to identify preventative maintenance measures to improve reliability and up-time. Understand measuring equipment operation and ensuring optimal overall equipment effectiveness. H&S: Knowledge of Health and Safety at work. Education: HNC or above in electronics, we will consider candidates who are qualified by experience. Normal hours of work will be 08:00 - 16:15 Monday to Thursday, 08:00 - 15;00 on Friday with half an hour for lunch. This role is not hybrid Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note: That no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
04/05/2024
Full time
Overview Reporting to the Process Engineering Manager, the Production Support Engineer is responsible for ensuring optimal OEE (Overall Equipment Effectiveness), through effective preventative maintenance and corrective actions to reduce equipment down time, in line with the expectations of Operations. Additionally, providing engineering support to Operations and ensuring continuous improvement. The successful candidate will join the Process Engineering team, reporting to the Process Engineering Manager. This team is comprised of 4 employees. Experience: Electronics: Candidate will have detailed knowledge of repair fault finding and minor design. Manufacturing: The candidate has previously worked in a high-precision electronics manufacturing environment supporting and repairing equipment and systems. IT skills: Computer literate; with experience of using Microsoft windows software to complete work done reports and monitor equipment usage (i.e. word, excel etc.) Continuous improvement and Problem- Solving: Candidates will be familiar with making improvements to equipment / systems and services to improve utilisation and operational/production productivity and throughput. You will be familiar of the creation and implementation of lean working processes and able to demonstrate a structured approach to problem-solving, root-cause analysis. Ability to construct an FMEA would be highly desirable Documentation: The candidate has the ability to interpret drawings, specifications, work instructions and create new ones if required. Maintenance of Equipment: You will be able to demonstrate their ability to support and repair equipment and systems. Mechanical Exposure: Have worked in an environment with some mechanical requirement (assembling items etc). ERP Systems: Exposure to ERP systems. Manufacturing: Experience in electronic instrumentation. Overall Equipment Effectiveness (OEE): Able to track and monitor equipment utilisation and reliability to identify preventative maintenance measures to improve reliability and up-time. Understand measuring equipment operation and ensuring optimal overall equipment effectiveness. H&S: Knowledge of Health and Safety at work. Education: HNC or above in electronics, we will consider candidates who are qualified by experience. Normal hours of work will be 08:00 - 16:15 Monday to Thursday, 08:00 - 15;00 on Friday with half an hour for lunch. This role is not hybrid Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note: That no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. Role Title: WAF Engineer: DevOps Automation (F5 Focused) Location: Hybrid - 2 days onsite in Sheffield Duration: Until 30/11/24 Role Description: F5 WAF Engineer - in-depth knowledge of F5 BIG-IP and NGNIX+WAF(Not F5 Platform/network) As an Automation Engineer, you will play a pivotal role in enhancing our IT infrastructure by designing, creating, and maintaining bespoke Continuous Integration/Continuous Deployment (CI/CD) pipelines tailored to specific project needs. This role will have an initial focus on leveraging F5 technologies alongside a broad spectrum of automation and DevOps practices to deliver our automation use cases; however once F5 automaton works have completed, works will progress to other WAF platforms and use cases. You will be responsible for the integration of CI/CD pipelines with solutions developed by other teams, Scripting, and the creation of Infrastructure as Code (IaC) manifests using tools like Terraform and Ansible. Your expertise in Jenkins, JIRA, GitHub, Python, and other relevant technologies will be essential. You should have a solid background in building CI/CD pipelines and a comprehensive understanding of DevOps practices. The ideal candidate should not only have technical proficiency in data structures, automation technologies, API interactions, and cloud services, but also exhibit a strong drive to research, investigate, and collaborate effectively within the organization. Key Responsibilities Developing and Delivering Automation for F5 WAF Platform: In the first instance: Developing and delivering automation solutions specifically for our F5 Web Application Firewall (WAF) platform, aligned with our specific use cases. This involves Scripting, configuring, and deploying automation workflows that enhance security, manageability, and operational efficiency of the F5 WAF environment. CI/CD Pipeline Development: Create, enhance and implement new, customized CI/CD pipelines tailored for specific project use cases, ensuring efficient, automated workflows Pipeline Maintenance: Regularly update and maintain existing CI/CD pipelines to ensure they are efficient, secure, and up-to-date with the latest technology standards Integration of Solutions: Work collaboratively with other teams to integrate their solutions and tools into the CI/CD pipelines effectively, enhancing overall workflow and productivity. IaC Manifests Creation: Develop and maintain Infrastructure as Code (IaC) manifests, predominantly using Terraform, to manage and provision IT infrastructure in a consistent and repeatable manner Tool Proficiency: Utilize and demonstrate expertise in tools such as Jenkins, JIRA, GitHub, and Python, effectively integrating them into the CI/CD processes Script Writing: Write and maintain scripts to automate various aspects of the infrastructure and deployment processes, improving efficiency and reducing the potential for human error. Collaboration and Communication: Collaborate with cross-functional teams, including software development, operations, and quality assurance, to ensure seamless integration and implementation of DevOps practices Proactive Research and Collaboration: Eager to research and utilize company resources like Confluence, find relevant contacts, and reach out to other teams for unknowns. Prepared to independently investigate and resolve challenges. Required F5 Experiences - One or more of these F5 ASM/AWAF Knowledge & Experience: Understanding and practical experience with F5's Application Security Manager (ASM) and Advanced WAF (AWAF), including configuration, management, and troubleshooting of application security policies and web application Firewalls. F5 with API Gateway: Experience: Integrating F5 solutions with API Gateway technologies, demonstrating the ability to secure and manage APIs effectively. Experience in using F5 with Kong API Gateway; managing, and optimizing API traffic through F5 systems. F5 GTM and Proxy Technologies: Knowledge and experience with F5's Global Traffic Manager (GTM) as well as experience with Proxy technologies, including forward and reverse proxies Basic Certificate Management: Knowledge of SSL/TLS certificate management processes, including issuance, renewal, and deployment, within F5 environments. F5 AS3: Experience; Experience with AS3 (Application Services 3 Extension), for declarative automation and orchestration of F5 BIG-IP services. Proficiency in automating the deployment and management of F5 configurations using AS3 Key Experience - Ideal Candidate Profile Technical Expertise in CI/CD Tools: Proficiency in Continuous Integration and Continuous Deployment tools such as Jenkins, CircleCI, Travis CI, GitLab CI, and Bamboo. Ability to configure, manage, and optimize these tools for various project requirements. Proficiency in Scripting Languages: Strong skills in Scripting languages such as Python, Bash, PowerShell. Ability to write and maintain scripts to automate routine tasks and deployments Infrastructure as Code (IaC): Extensive experience in creating and managing infrastructure using code. Proficiency in IaC tools like Terraform, Ansible, Chef, or Puppet Data Structuring and Management: Advanced skills in managing data using formats like JSON, YAML, XML, and others. Capable of parsing, creating, and maintaining complex data structures for configuration and automation purposes. API Integration and Management: Expertise in querying, integrating, and managing APIs. Capable of constructing and executing API calls for data retrieval, updates, and inter-service communication. Version Control Systems: In-depth knowledge of version control systems like Git, including branching strategies, repository management, and integrating with CI/CD pipelines Containerization and Orchestration: Experience with containerization tools such as Docker and orchestration platforms like Kubernetes or Docker Swarm. Understanding of containerized environments and their integration into CI/CD pipelines Cloud Platforms: Familiarity with major cloud platforms like AWS, Azure, or GCP; understanding of cloud-specific services and how to integrate them into CI/CD processes Monitoring and Logging: Knowledge of monitoring and logging tools such as Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), or Splunk. Ability to set up and maintain monitoring and logging for applications and infrastructure Security Practices in DevOps (DevSecOps): Understanding of security practices in a DevOps environment. Familiarity with security scanning tools, implementing secure coding practices, and ensuring compliance with industry standards Agile and Scrum Methodologies: Experience with Agile and Scrum methodologies. Ability to work in fast-paced, iterative development environments and adapt to changing requirements Networking and Security Fundamentals: Knowledge of networking concepts (eg, TCP/IP, DNS, HTTP/S) and basic security concepts (eg, Firewalls, VPNs, IDS/IPS). Problem-Solving and Analytical Skills: Strong problem-solving skills and ability to analyze complex systems and workflows to propose effective automation solutions. Collaboration and Communication: Excellent collaboration and communication skills. Ability to work effectively in a team and communicate complex technical concepts to both technical and non-technical stakeholders. Project Management Skills: Basic project management skills with the ability to manage timelines, dependencies, and deliverables in a cross-functional environment. Research and Investigative Skills: Motivated to self-educate and explore company resources and external knowledge bases.
03/05/2024
Project-based
We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. Role Title: WAF Engineer: DevOps Automation (F5 Focused) Location: Hybrid - 2 days onsite in Sheffield Duration: Until 30/11/24 Role Description: F5 WAF Engineer - in-depth knowledge of F5 BIG-IP and NGNIX+WAF(Not F5 Platform/network) As an Automation Engineer, you will play a pivotal role in enhancing our IT infrastructure by designing, creating, and maintaining bespoke Continuous Integration/Continuous Deployment (CI/CD) pipelines tailored to specific project needs. This role will have an initial focus on leveraging F5 technologies alongside a broad spectrum of automation and DevOps practices to deliver our automation use cases; however once F5 automaton works have completed, works will progress to other WAF platforms and use cases. You will be responsible for the integration of CI/CD pipelines with solutions developed by other teams, Scripting, and the creation of Infrastructure as Code (IaC) manifests using tools like Terraform and Ansible. Your expertise in Jenkins, JIRA, GitHub, Python, and other relevant technologies will be essential. You should have a solid background in building CI/CD pipelines and a comprehensive understanding of DevOps practices. The ideal candidate should not only have technical proficiency in data structures, automation technologies, API interactions, and cloud services, but also exhibit a strong drive to research, investigate, and collaborate effectively within the organization. Key Responsibilities Developing and Delivering Automation for F5 WAF Platform: In the first instance: Developing and delivering automation solutions specifically for our F5 Web Application Firewall (WAF) platform, aligned with our specific use cases. This involves Scripting, configuring, and deploying automation workflows that enhance security, manageability, and operational efficiency of the F5 WAF environment. CI/CD Pipeline Development: Create, enhance and implement new, customized CI/CD pipelines tailored for specific project use cases, ensuring efficient, automated workflows Pipeline Maintenance: Regularly update and maintain existing CI/CD pipelines to ensure they are efficient, secure, and up-to-date with the latest technology standards Integration of Solutions: Work collaboratively with other teams to integrate their solutions and tools into the CI/CD pipelines effectively, enhancing overall workflow and productivity. IaC Manifests Creation: Develop and maintain Infrastructure as Code (IaC) manifests, predominantly using Terraform, to manage and provision IT infrastructure in a consistent and repeatable manner Tool Proficiency: Utilize and demonstrate expertise in tools such as Jenkins, JIRA, GitHub, and Python, effectively integrating them into the CI/CD processes Script Writing: Write and maintain scripts to automate various aspects of the infrastructure and deployment processes, improving efficiency and reducing the potential for human error. Collaboration and Communication: Collaborate with cross-functional teams, including software development, operations, and quality assurance, to ensure seamless integration and implementation of DevOps practices Proactive Research and Collaboration: Eager to research and utilize company resources like Confluence, find relevant contacts, and reach out to other teams for unknowns. Prepared to independently investigate and resolve challenges. Required F5 Experiences - One or more of these F5 ASM/AWAF Knowledge & Experience: Understanding and practical experience with F5's Application Security Manager (ASM) and Advanced WAF (AWAF), including configuration, management, and troubleshooting of application security policies and web application Firewalls. F5 with API Gateway: Experience: Integrating F5 solutions with API Gateway technologies, demonstrating the ability to secure and manage APIs effectively. Experience in using F5 with Kong API Gateway; managing, and optimizing API traffic through F5 systems. F5 GTM and Proxy Technologies: Knowledge and experience with F5's Global Traffic Manager (GTM) as well as experience with Proxy technologies, including forward and reverse proxies Basic Certificate Management: Knowledge of SSL/TLS certificate management processes, including issuance, renewal, and deployment, within F5 environments. F5 AS3: Experience; Experience with AS3 (Application Services 3 Extension), for declarative automation and orchestration of F5 BIG-IP services. Proficiency in automating the deployment and management of F5 configurations using AS3 Key Experience - Ideal Candidate Profile Technical Expertise in CI/CD Tools: Proficiency in Continuous Integration and Continuous Deployment tools such as Jenkins, CircleCI, Travis CI, GitLab CI, and Bamboo. Ability to configure, manage, and optimize these tools for various project requirements. Proficiency in Scripting Languages: Strong skills in Scripting languages such as Python, Bash, PowerShell. Ability to write and maintain scripts to automate routine tasks and deployments Infrastructure as Code (IaC): Extensive experience in creating and managing infrastructure using code. Proficiency in IaC tools like Terraform, Ansible, Chef, or Puppet Data Structuring and Management: Advanced skills in managing data using formats like JSON, YAML, XML, and others. Capable of parsing, creating, and maintaining complex data structures for configuration and automation purposes. API Integration and Management: Expertise in querying, integrating, and managing APIs. Capable of constructing and executing API calls for data retrieval, updates, and inter-service communication. Version Control Systems: In-depth knowledge of version control systems like Git, including branching strategies, repository management, and integrating with CI/CD pipelines Containerization and Orchestration: Experience with containerization tools such as Docker and orchestration platforms like Kubernetes or Docker Swarm. Understanding of containerized environments and their integration into CI/CD pipelines Cloud Platforms: Familiarity with major cloud platforms like AWS, Azure, or GCP; understanding of cloud-specific services and how to integrate them into CI/CD processes Monitoring and Logging: Knowledge of monitoring and logging tools such as Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), or Splunk. Ability to set up and maintain monitoring and logging for applications and infrastructure Security Practices in DevOps (DevSecOps): Understanding of security practices in a DevOps environment. Familiarity with security scanning tools, implementing secure coding practices, and ensuring compliance with industry standards Agile and Scrum Methodologies: Experience with Agile and Scrum methodologies. Ability to work in fast-paced, iterative development environments and adapt to changing requirements Networking and Security Fundamentals: Knowledge of networking concepts (eg, TCP/IP, DNS, HTTP/S) and basic security concepts (eg, Firewalls, VPNs, IDS/IPS). Problem-Solving and Analytical Skills: Strong problem-solving skills and ability to analyze complex systems and workflows to propose effective automation solutions. Collaboration and Communication: Excellent collaboration and communication skills. Ability to work effectively in a team and communicate complex technical concepts to both technical and non-technical stakeholders. Project Management Skills: Basic project management skills with the ability to manage timelines, dependencies, and deliverables in a cross-functional environment. Research and Investigative Skills: Motivated to self-educate and explore company resources and external knowledge bases.
OLE Description: F5 WAF Engineer - in-depth knowledge of F5 BIG-IP and NGNIX+WAF(Not F5 Platform/network) As an Automation Engineer, you will play a pivotal role in enhancing our IT infrastructure by designing, creating, and maintaining bespoke Continuous Integration/Continuous Deployment (CI/CD) pipelines tailored to specific project needs. This role will have an initial focus on leveraging F5 technologies alongside a broad spectrum of automation and DevOps practices to deliver our automation use cases; however once F5 automaton works have completed, works will progress to other WAF platforms and use cases. You will be responsible for the integration of CI/CD pipelines with solutions developed by other teams, Scripting, and the creation of Infrastructure as Code (IaC) manifests using tools like Terraform and Ansible. Your expertise in Jenkins, JIRA, GitHub, Python, and other relevant technologies will be essential. You should have a solid background in building CI/CD pipelines and a comprehensive understanding of DevOps practices. The ideal candidate should not only have technical proficiency in data structures, automation technologies, API interactions, and cloud services, but also exhibit a strong drive to research, investigate, and collaborate effectively within the organization. Key Responsibilities Developing and Delivering Automation for F5 WAF Platform: In the first instance: Developing and delivering automation solutions specifically for our F5 Web Application Firewall (WAF) platform, aligned with our specific use cases. This involves Scripting, configuring, and deploying automation workflows that enhance security, manageability, and operational efficiency of the F5 WAF environment. CI/CD Pipeline Development: Create, enhance and implement new, customized CI/CD pipelines tailored for specific project use cases, ensuring efficient, automated workflows Pipeline Maintenance: Regularly update and maintain existing CI/CD pipelines to ensure they are efficient, secure, and up-to-date with the latest technology standards Integration of Solutions: Work collaboratively with other teams to integrate their solutions and tools into the CI/CD pipelines effectively, enhancing overall workflow and productivity. IaC Manifests Creation: Develop and maintain Infrastructure as Code (IaC) manifests, predominantly using Terraform, to manage and provision IT infrastructure in a consistent and repeatable manner Tool Proficiency: Utilize and demonstrate expertise in tools such as Jenkins, JIRA, GitHub, and Python, effectively integrating them into the CI/CD processes Script Writing: Write and maintain scripts to automate various aspects of the infrastructure and deployment processes, improving efficiency and reducing the potential for human error. Collaboration and Communication: Collaborate with cross-functional teams, including software development, operations, and quality assurance, to ensure seamless integration and implementation of DevOps practices Proactive Research and Collaboration: Eager to research and utilize company resources like Confluence, find relevant contacts, and reach out to other teams for unknowns. Prepared to independently investigate and resolve challenges. Required F5 Experiences - One or more of these F5 ASM/AWAF Knowledge & Experience: Understanding and practical experience with F5's Application Security Manager (ASM) and Advanced WAF (AWAF), including configuration, management, and troubleshooting of application security policies and web application Firewalls. F5 with API Gateway: Experience: Integrating F5 solutions with API Gateway technologies, demonstrating the ability to secure and manage APIs effectively. Experience in using F5 with Kong API Gateway; managing, and optimizing API traffic through F5 systems. F5 GTM and Proxy Technologies: Knowledge and experience with F5's Global Traffic Manager (GTM) as well as experience with Proxy technologies, including forward and reverse proxies Basic Certificate Management: Knowledge of SSL/TLS certificate management processes, including issuance, renewal, and deployment, within F5 environments. F5 AS3: Experience; Experience with AS3 (Application Services 3 Extension), for declarative automation and orchestration of F5 BIG-IP services. Proficiency in automating the deployment and management of F5 configurations using AS3 Key Experience - Ideal Candidate Profile Technical Expertise in CI/CD Tools: Proficiency in Continuous Integration and Continuous Deployment tools such as Jenkins, CircleCI, Travis CI, GitLab CI, and Bamboo. Ability to configure, manage, and optimize these tools for various project requirements. Proficiency in Scripting Languages: Strong skills in Scripting languages such as Python, Bash, PowerShell. Ability to write and maintain scripts to automate routine tasks and deployments Infrastructure as Code (IaC): Extensive experience in creating and managing infrastructure using code. Proficiency in IaC tools like Terraform, Ansible, Chef, or Puppet Data Structuring and Management: Advanced skills in managing data using formats like JSON, YAML, XML, and others. Capable of parsing, creating, and maintaining complex data structures for configuration and automation purposes. API Integration and Management: Expertise in querying, integrating, and managing APIs. Capable of constructing and executing API calls for data retrieval, updates, and inter-service communication. Version Control Systems: In-depth knowledge of version control systems like Git, including branching strategies, repository management, and integrating with CI/CD pipelines Containerization and Orchestration: Experience with containerization tools such as Docker and orchestration platforms like Kubernetes or Docker Swarm. Understanding of containerized environments and their integration into CI/CD pipelines Cloud Platforms: Familiarity with major cloud platforms like AWS, Azure, or GCP; understanding of cloud-specific services and how to integrate them into CI/CD processes Monitoring and Logging: Knowledge of monitoring and logging tools such as Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), or Splunk. Ability to set up and maintain monitoring and logging for applications and infrastructure Security Practices in DevOps (DevSecOps): Understanding of security practices in a DevOps environment. Familiarity with security scanning tools, implementing secure coding practices, and ensuring compliance with industry standards Agile and Scrum Methodologies: Experience with Agile and Scrum methodologies. Ability to work in fast-paced, iterative development environments and adapt to changing requirements Networking and Security Fundamentals: Knowledge of networking concepts (eg, TCP/IP, DNS, HTTP/S) and basic security concepts (eg, Firewalls, VPNs, IDS/IPS). Problem-Solving and Analytical Skills: Strong problem-solving skills and ability to analyze complex systems and workflows to propose effective automation solutions. Collaboration and Communication: Excellent collaboration and communication skills. Ability to work effectively in a team and communicate complex technical concepts to both technical and non-technical stakeholders. Project Management Skills: Basic project management skills with the ability to manage timelines, dependencies, and deliverables in a cross-functional environment. Research and Investigative Skills: Motivated to self-educate and explore company resources and external knowledge bases
03/05/2024
Project-based
OLE Description: F5 WAF Engineer - in-depth knowledge of F5 BIG-IP and NGNIX+WAF(Not F5 Platform/network) As an Automation Engineer, you will play a pivotal role in enhancing our IT infrastructure by designing, creating, and maintaining bespoke Continuous Integration/Continuous Deployment (CI/CD) pipelines tailored to specific project needs. This role will have an initial focus on leveraging F5 technologies alongside a broad spectrum of automation and DevOps practices to deliver our automation use cases; however once F5 automaton works have completed, works will progress to other WAF platforms and use cases. You will be responsible for the integration of CI/CD pipelines with solutions developed by other teams, Scripting, and the creation of Infrastructure as Code (IaC) manifests using tools like Terraform and Ansible. Your expertise in Jenkins, JIRA, GitHub, Python, and other relevant technologies will be essential. You should have a solid background in building CI/CD pipelines and a comprehensive understanding of DevOps practices. The ideal candidate should not only have technical proficiency in data structures, automation technologies, API interactions, and cloud services, but also exhibit a strong drive to research, investigate, and collaborate effectively within the organization. Key Responsibilities Developing and Delivering Automation for F5 WAF Platform: In the first instance: Developing and delivering automation solutions specifically for our F5 Web Application Firewall (WAF) platform, aligned with our specific use cases. This involves Scripting, configuring, and deploying automation workflows that enhance security, manageability, and operational efficiency of the F5 WAF environment. CI/CD Pipeline Development: Create, enhance and implement new, customized CI/CD pipelines tailored for specific project use cases, ensuring efficient, automated workflows Pipeline Maintenance: Regularly update and maintain existing CI/CD pipelines to ensure they are efficient, secure, and up-to-date with the latest technology standards Integration of Solutions: Work collaboratively with other teams to integrate their solutions and tools into the CI/CD pipelines effectively, enhancing overall workflow and productivity. IaC Manifests Creation: Develop and maintain Infrastructure as Code (IaC) manifests, predominantly using Terraform, to manage and provision IT infrastructure in a consistent and repeatable manner Tool Proficiency: Utilize and demonstrate expertise in tools such as Jenkins, JIRA, GitHub, and Python, effectively integrating them into the CI/CD processes Script Writing: Write and maintain scripts to automate various aspects of the infrastructure and deployment processes, improving efficiency and reducing the potential for human error. Collaboration and Communication: Collaborate with cross-functional teams, including software development, operations, and quality assurance, to ensure seamless integration and implementation of DevOps practices Proactive Research and Collaboration: Eager to research and utilize company resources like Confluence, find relevant contacts, and reach out to other teams for unknowns. Prepared to independently investigate and resolve challenges. Required F5 Experiences - One or more of these F5 ASM/AWAF Knowledge & Experience: Understanding and practical experience with F5's Application Security Manager (ASM) and Advanced WAF (AWAF), including configuration, management, and troubleshooting of application security policies and web application Firewalls. F5 with API Gateway: Experience: Integrating F5 solutions with API Gateway technologies, demonstrating the ability to secure and manage APIs effectively. Experience in using F5 with Kong API Gateway; managing, and optimizing API traffic through F5 systems. F5 GTM and Proxy Technologies: Knowledge and experience with F5's Global Traffic Manager (GTM) as well as experience with Proxy technologies, including forward and reverse proxies Basic Certificate Management: Knowledge of SSL/TLS certificate management processes, including issuance, renewal, and deployment, within F5 environments. F5 AS3: Experience; Experience with AS3 (Application Services 3 Extension), for declarative automation and orchestration of F5 BIG-IP services. Proficiency in automating the deployment and management of F5 configurations using AS3 Key Experience - Ideal Candidate Profile Technical Expertise in CI/CD Tools: Proficiency in Continuous Integration and Continuous Deployment tools such as Jenkins, CircleCI, Travis CI, GitLab CI, and Bamboo. Ability to configure, manage, and optimize these tools for various project requirements. Proficiency in Scripting Languages: Strong skills in Scripting languages such as Python, Bash, PowerShell. Ability to write and maintain scripts to automate routine tasks and deployments Infrastructure as Code (IaC): Extensive experience in creating and managing infrastructure using code. Proficiency in IaC tools like Terraform, Ansible, Chef, or Puppet Data Structuring and Management: Advanced skills in managing data using formats like JSON, YAML, XML, and others. Capable of parsing, creating, and maintaining complex data structures for configuration and automation purposes. API Integration and Management: Expertise in querying, integrating, and managing APIs. Capable of constructing and executing API calls for data retrieval, updates, and inter-service communication. Version Control Systems: In-depth knowledge of version control systems like Git, including branching strategies, repository management, and integrating with CI/CD pipelines Containerization and Orchestration: Experience with containerization tools such as Docker and orchestration platforms like Kubernetes or Docker Swarm. Understanding of containerized environments and their integration into CI/CD pipelines Cloud Platforms: Familiarity with major cloud platforms like AWS, Azure, or GCP; understanding of cloud-specific services and how to integrate them into CI/CD processes Monitoring and Logging: Knowledge of monitoring and logging tools such as Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), or Splunk. Ability to set up and maintain monitoring and logging for applications and infrastructure Security Practices in DevOps (DevSecOps): Understanding of security practices in a DevOps environment. Familiarity with security scanning tools, implementing secure coding practices, and ensuring compliance with industry standards Agile and Scrum Methodologies: Experience with Agile and Scrum methodologies. Ability to work in fast-paced, iterative development environments and adapt to changing requirements Networking and Security Fundamentals: Knowledge of networking concepts (eg, TCP/IP, DNS, HTTP/S) and basic security concepts (eg, Firewalls, VPNs, IDS/IPS). Problem-Solving and Analytical Skills: Strong problem-solving skills and ability to analyze complex systems and workflows to propose effective automation solutions. Collaboration and Communication: Excellent collaboration and communication skills. Ability to work effectively in a team and communicate complex technical concepts to both technical and non-technical stakeholders. Project Management Skills: Basic project management skills with the ability to manage timelines, dependencies, and deliverables in a cross-functional environment. Research and Investigative Skills: Motivated to self-educate and explore company resources and external knowledge bases
University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several institutes that further the university's mission. Under the leadership of our President and Vice-Chancellor, we are designing the University around social purpose; through the students and ideas we send out into the world, and the partnerships we build to achieve social, environmental, and economic progress. Digital & Technology at UAL is on an exciting journey, shifting from a technology-centric to a user-centric approach, investing in the people and processes enabled by digital and transforming the student and staff experience. The VLE Technical Operations Manager is a new role in the Teaching and Learning Product team, and will play a pivotal role in enhancing Student Experience, through ensuring the technical operations of UAL's Virtual Learning Environment (Moodle), along with other Teaching and Learning products. Reporting to the DevOps Manager, you will ensure the team is delivering on day-to-day 3rd line support issues, managing server upgrades, and broader infrastructure/hosting requirements. Alongside this, you'll work closely with colleagues who focus on Development and Support to ensure effective resolution of issues and change delivery. More broadly, you will provide technical leadership, build and maintain key stakeholder relationships and lead on major incident response ensuring functionality of the University's VLE. You will also play a key role supporting our DevOps maturity focusing on maintaining and improving operational excellence. Core Skills Experience with web applications and the infrastructure/hosting requirements (for example Moodle, WordPress or other learning management systems or content management systems) Strong knowledge of customer centric service management processes Experience with web hosting platforms and security standards (eg Apache) Demonstrated ability to adapt to an ever-changing technical landscape. Extensive experience of working with a diverse range of stakeholders and external partners to deliver and develop digital products and services. Demonstrable experience of driving and championing new ways of working while bringing people along with you UAL is a world-class university, shaping the creative industries worldwide, and staff have access to a range of benefits, which recognise and reward the contributions they make, including: Competitive salary package of up to £68,406 per annum 34 days annual leave plus public holidays Generous, defined benefit pension scheme Family-friendly policies, including 26 weeks of full maternity or paternity pay Closing date: Monday 20th May Interviews will take place virtually on Wednesday 29/Thursday 30th May Hays Technology have been appointed by UAL to manage the recruitment of this role. For all enquiries, please contact Daniel Friedman at Hays Technology Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
03/05/2024
Full time
University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several institutes that further the university's mission. Under the leadership of our President and Vice-Chancellor, we are designing the University around social purpose; through the students and ideas we send out into the world, and the partnerships we build to achieve social, environmental, and economic progress. Digital & Technology at UAL is on an exciting journey, shifting from a technology-centric to a user-centric approach, investing in the people and processes enabled by digital and transforming the student and staff experience. The VLE Technical Operations Manager is a new role in the Teaching and Learning Product team, and will play a pivotal role in enhancing Student Experience, through ensuring the technical operations of UAL's Virtual Learning Environment (Moodle), along with other Teaching and Learning products. Reporting to the DevOps Manager, you will ensure the team is delivering on day-to-day 3rd line support issues, managing server upgrades, and broader infrastructure/hosting requirements. Alongside this, you'll work closely with colleagues who focus on Development and Support to ensure effective resolution of issues and change delivery. More broadly, you will provide technical leadership, build and maintain key stakeholder relationships and lead on major incident response ensuring functionality of the University's VLE. You will also play a key role supporting our DevOps maturity focusing on maintaining and improving operational excellence. Core Skills Experience with web applications and the infrastructure/hosting requirements (for example Moodle, WordPress or other learning management systems or content management systems) Strong knowledge of customer centric service management processes Experience with web hosting platforms and security standards (eg Apache) Demonstrated ability to adapt to an ever-changing technical landscape. Extensive experience of working with a diverse range of stakeholders and external partners to deliver and develop digital products and services. Demonstrable experience of driving and championing new ways of working while bringing people along with you UAL is a world-class university, shaping the creative industries worldwide, and staff have access to a range of benefits, which recognise and reward the contributions they make, including: Competitive salary package of up to £68,406 per annum 34 days annual leave plus public holidays Generous, defined benefit pension scheme Family-friendly policies, including 26 weeks of full maternity or paternity pay Closing date: Monday 20th May Interviews will take place virtually on Wednesday 29/Thursday 30th May Hays Technology have been appointed by UAL to manage the recruitment of this role. For all enquiries, please contact Daniel Friedman at Hays Technology Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Project Manager Initial freelance contract until end of 2024 + extensions 100% remote possible Our client: Provides High Performance Mixed Signal and Standard Product solutions that leverage its leading RF, Analog, Power Management, Interface, Security and Digital Processing expertise. These innovations are used in a wide range of automotive, identification, wireless infrastructure, lighting, industrial, mobile, consumer and computing applications. A global semiconductor company with operations in more than 45 countries, over 45.000 employees and a revenue of over $10 billion. Department: The department Generic IT Solutions is providing IT infrastructure Services and develops new advanced infrastructure services for our client. Services include IAAS, Connectivity & Telecom, Workplace and support, IAM, and collaboration. The operational services are provided by global external partners. On behalf of our client, the IT Infrastructure Solutions team develops solutions which include architecture, design, roadmap and infrastructure standards. The team is responsible for running IT improvement and innovation projects (eg SDDC, ), as well as globally service delivery management. Project/Job Summary: You will work on the Modern Workplace (Intune) and Linux projects and will be responsible for deploying the product into Production (enrolling new users, migrating existing ones, etc.). The definition of a Modern Workplace is an operational setup which has been professionally designed to meet both the physical and technological needs of both your business and its employees. A Modern Workplace drives company-wide business transformation by utilizing the latest Microsoft technology to power and streamline business operations and empower employees to do their best work around the clock. You will be part of a team managing the project through all phases of the product life cycle from definition to launch and as previously stated your responsibility will be for the deploy/launch phase You will work closely with a worldwide diverse group of engineers, vendors, and subcontractors. You will assist business managers and technical teams in overseeing adherence to established processes, scheduling, risk management, agendas, minutes, action item tracking and project reporting. Responsibilities: . Collaborate with stakeholders to understand their MDM/Linux needs and objectives. . Prepare weekly reports tracking project progress/stakeholder management. . Develop comprehensive project plans, timelines, and budgets. . Conduct risk assessment and develop mitigation strategies. . Serve as the primary point of contact, maintaining communication to provide project updates and concerns. . Manage expectations and ensure alignment between project stakeholders, including internal teams, external vendors and users. . Monitor project progress against established timelines and budgets. . Identify and address issues and risks proactively, implement corrective actions. . Work on the Adoption and Change area in order to prepare and facilitate the rollout. . Rollout/Deploy mobile device management and Linux throughout the estate (7k+ devices) . Ability to work in an agile environment and leading an agile team . Proficient in activity and resource planning - Excellent time management skills - Effective organization and team motivation skills - Experience with Organizational Change mgmt. and Stakeholder mgmt. practices Preferred Skills: . SAFe PO/PM certified . Experience with device management tools is a plus . Experience with project scheduling tools such as MS Project . MBA or business acumen . Experience in ServiceNow ticket platforms . Experience with O365/ProPlus Soft skills: . Excellent communication skills, both written and verbal . Excellent leadership skills . Detailed oriented self-motivated individual who adapts well to change . Candidate must be able to adjust work schedule when required to support morning or evening calls
03/05/2024
Project-based
IT Project Manager Initial freelance contract until end of 2024 + extensions 100% remote possible Our client: Provides High Performance Mixed Signal and Standard Product solutions that leverage its leading RF, Analog, Power Management, Interface, Security and Digital Processing expertise. These innovations are used in a wide range of automotive, identification, wireless infrastructure, lighting, industrial, mobile, consumer and computing applications. A global semiconductor company with operations in more than 45 countries, over 45.000 employees and a revenue of over $10 billion. Department: The department Generic IT Solutions is providing IT infrastructure Services and develops new advanced infrastructure services for our client. Services include IAAS, Connectivity & Telecom, Workplace and support, IAM, and collaboration. The operational services are provided by global external partners. On behalf of our client, the IT Infrastructure Solutions team develops solutions which include architecture, design, roadmap and infrastructure standards. The team is responsible for running IT improvement and innovation projects (eg SDDC, ), as well as globally service delivery management. Project/Job Summary: You will work on the Modern Workplace (Intune) and Linux projects and will be responsible for deploying the product into Production (enrolling new users, migrating existing ones, etc.). The definition of a Modern Workplace is an operational setup which has been professionally designed to meet both the physical and technological needs of both your business and its employees. A Modern Workplace drives company-wide business transformation by utilizing the latest Microsoft technology to power and streamline business operations and empower employees to do their best work around the clock. You will be part of a team managing the project through all phases of the product life cycle from definition to launch and as previously stated your responsibility will be for the deploy/launch phase You will work closely with a worldwide diverse group of engineers, vendors, and subcontractors. You will assist business managers and technical teams in overseeing adherence to established processes, scheduling, risk management, agendas, minutes, action item tracking and project reporting. Responsibilities: . Collaborate with stakeholders to understand their MDM/Linux needs and objectives. . Prepare weekly reports tracking project progress/stakeholder management. . Develop comprehensive project plans, timelines, and budgets. . Conduct risk assessment and develop mitigation strategies. . Serve as the primary point of contact, maintaining communication to provide project updates and concerns. . Manage expectations and ensure alignment between project stakeholders, including internal teams, external vendors and users. . Monitor project progress against established timelines and budgets. . Identify and address issues and risks proactively, implement corrective actions. . Work on the Adoption and Change area in order to prepare and facilitate the rollout. . Rollout/Deploy mobile device management and Linux throughout the estate (7k+ devices) . Ability to work in an agile environment and leading an agile team . Proficient in activity and resource planning - Excellent time management skills - Effective organization and team motivation skills - Experience with Organizational Change mgmt. and Stakeholder mgmt. practices Preferred Skills: . SAFe PO/PM certified . Experience with device management tools is a plus . Experience with project scheduling tools such as MS Project . MBA or business acumen . Experience in ServiceNow ticket platforms . Experience with O365/ProPlus Soft skills: . Excellent communication skills, both written and verbal . Excellent leadership skills . Detailed oriented self-motivated individual who adapts well to change . Candidate must be able to adjust work schedule when required to support morning or evening calls
Role: Head of engineering/product lead Salary: £70,000 - £75,000 approximately really depends on skills and experience Location: Dundee Onsite 3x days per week My client is looking for a head of engineering product lead. Will be responsible for taking small physical products to market in the electronics and mechanical sector in a harsh environment. You will need to deal with the manufactures and understand how the physical product is manufactured and understand the quality standards. If you have gone to field with a product this will be a huge advantage as you may need to re-engineer a product and complete root cause analysis and DFMA. Role description and purpose The Head of Product is a critical role. Its purpose is to deliver innovation pipeline; organising, supporting, mentoring and managing a group of dedicated professionals to deliver a series of new propositions that will contribute towards our ambition to deliver integrated solutions that support smart farming and processing operations. We have several propositions in development including a biomass camera, a sea-lice treatment system, a seal detection camera, a novel pump and a waterjet bleeder. These propositions are at various stages of development but share the need to be driven through development to deliver manufacturing ready outcomes. Delivery of these outcomes is critical to our ambition to become a leading provider of value-adding solutions to customers throughout the world. The range of activity to be overseen by the Head of Product extends from verification of market need, through prototyping, to the development and documentation of specifications for manufacturing. Development leadership requires an understanding of the constituent elements of each proposition, including software, electronics, mechanical and power engineering. As well as a capable in-house development team, we have an established network of partners within its supply chain that can be tapped to introduce additional capability and capacity. This role will require significant contact with all members of the senior management team and reports to the Chief Operating Officer. Responsibilities of the role Provide leadership to the company's product team and to those within the supply chain involved in supporting the development of products Support the continuous development of the product team, ensuring that skills and capacity are aligned with the delivery objectives from this business unit Plan for and implement a process that achieves the transition of knowledge and capability from the more experienced members of the product team to new employees Actively manage the relationship between and our 3rd party manufacturing units, to ensure quality and timely delivery. Focusing on the documentation, design artifacts and quality reporting. Liaise with marketing department (and third parties as required) to gather intelligence on customer requirements and case studies Own responsibility for delivering next generation propositions Support the transfer of new proposition designs to manufacturing business unit, to include the provision of all documentation required to build and safely operate the equipment Schedule and define draft budgets for the activities of the product team Maintain an up to date understanding of the regulatory environments within which operates and ensure that new product designs do not breach regulations Promote a culture of health and safety Define OKRs relevant to the role, agree goals with the COO, and deliver Provide periodical reports to the COO on progress against OKRs Experience & Skills: Relevant degree with an engineering background and prior experience of owning the delivery of new value propositions within a fast moving SME environment Ability to effectively work on the delivery of multiple new propositions simultaneously Ability to apply business knowledge to real-world scenarios Leadership capability and effective people manager Planning and management skills Strategic thinker capable of making a meaningful contribution to the direction of the business Problem solving skills and analytical mindset Understanding of budgeting process and financial management Excellent communication skills Pro-active and self-starting Ability to assimilate detailed product knowledge and to disseminate this within the team and to third party supporters as required Presentation capability: written and verbal Technical competencies: Project & task management People management Facilitation & change management Strategic leadership How To Apply? Please send a CV to (see below) People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
03/05/2024
Full time
Role: Head of engineering/product lead Salary: £70,000 - £75,000 approximately really depends on skills and experience Location: Dundee Onsite 3x days per week My client is looking for a head of engineering product lead. Will be responsible for taking small physical products to market in the electronics and mechanical sector in a harsh environment. You will need to deal with the manufactures and understand how the physical product is manufactured and understand the quality standards. If you have gone to field with a product this will be a huge advantage as you may need to re-engineer a product and complete root cause analysis and DFMA. Role description and purpose The Head of Product is a critical role. Its purpose is to deliver innovation pipeline; organising, supporting, mentoring and managing a group of dedicated professionals to deliver a series of new propositions that will contribute towards our ambition to deliver integrated solutions that support smart farming and processing operations. We have several propositions in development including a biomass camera, a sea-lice treatment system, a seal detection camera, a novel pump and a waterjet bleeder. These propositions are at various stages of development but share the need to be driven through development to deliver manufacturing ready outcomes. Delivery of these outcomes is critical to our ambition to become a leading provider of value-adding solutions to customers throughout the world. The range of activity to be overseen by the Head of Product extends from verification of market need, through prototyping, to the development and documentation of specifications for manufacturing. Development leadership requires an understanding of the constituent elements of each proposition, including software, electronics, mechanical and power engineering. As well as a capable in-house development team, we have an established network of partners within its supply chain that can be tapped to introduce additional capability and capacity. This role will require significant contact with all members of the senior management team and reports to the Chief Operating Officer. Responsibilities of the role Provide leadership to the company's product team and to those within the supply chain involved in supporting the development of products Support the continuous development of the product team, ensuring that skills and capacity are aligned with the delivery objectives from this business unit Plan for and implement a process that achieves the transition of knowledge and capability from the more experienced members of the product team to new employees Actively manage the relationship between and our 3rd party manufacturing units, to ensure quality and timely delivery. Focusing on the documentation, design artifacts and quality reporting. Liaise with marketing department (and third parties as required) to gather intelligence on customer requirements and case studies Own responsibility for delivering next generation propositions Support the transfer of new proposition designs to manufacturing business unit, to include the provision of all documentation required to build and safely operate the equipment Schedule and define draft budgets for the activities of the product team Maintain an up to date understanding of the regulatory environments within which operates and ensure that new product designs do not breach regulations Promote a culture of health and safety Define OKRs relevant to the role, agree goals with the COO, and deliver Provide periodical reports to the COO on progress against OKRs Experience & Skills: Relevant degree with an engineering background and prior experience of owning the delivery of new value propositions within a fast moving SME environment Ability to effectively work on the delivery of multiple new propositions simultaneously Ability to apply business knowledge to real-world scenarios Leadership capability and effective people manager Planning and management skills Strategic thinker capable of making a meaningful contribution to the direction of the business Problem solving skills and analytical mindset Understanding of budgeting process and financial management Excellent communication skills Pro-active and self-starting Ability to assimilate detailed product knowledge and to disseminate this within the team and to third party supporters as required Presentation capability: written and verbal Technical competencies: Project & task management People management Facilitation & change management Strategic leadership How To Apply? Please send a CV to (see below) People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Service Desk Manager The IT Service Desk serves as the single point of contact for all supported IT services. Managing incidents, major incidents, problems and requests, ensuring effective communication at all times. On a day-to-day basis the IT Service Desk Manager is responsible for the effective management of the IT Service Desk, delivering end user support to all regional operating companies, construction and sales sites. Services are delivered during business operating hours including weekends where agreed. All incidents, major incidents, requests and problems are effectively logged, responded to and resolved within SLA. Working with the IT Service Design and Operations Manager to monitor service performance and drive continuous service improvement. Deliver effective fulfilment of service requests to SLA's. Coach and mentor the team including resource management with a view to exceeding customer expectations.
03/05/2024
Full time
Service Desk Manager The IT Service Desk serves as the single point of contact for all supported IT services. Managing incidents, major incidents, problems and requests, ensuring effective communication at all times. On a day-to-day basis the IT Service Desk Manager is responsible for the effective management of the IT Service Desk, delivering end user support to all regional operating companies, construction and sales sites. Services are delivered during business operating hours including weekends where agreed. All incidents, major incidents, requests and problems are effectively logged, responded to and resolved within SLA. Working with the IT Service Design and Operations Manager to monitor service performance and drive continuous service improvement. Deliver effective fulfilment of service requests to SLA's. Coach and mentor the team including resource management with a view to exceeding customer expectations.
Robert Half are working with a growing business services organisation in the Bristol area as they continue to build their IT Service Operations function. The Role The Service Desk Manager has responsibility for the management of the IT Service Desk function which includes a desk-based Service Desk team, an Administrative Team and remote Field Service Engineers. The role is supported by Team Leaders who will manage the day-to-day workload of the Service Desk and Field Service Engineers. They are also responsible for the management of the IT Admin team who undertake a variety of admin tasks, including procurement and management of joiner/leaver tickets. The role reports into the incumbent Service Desk Manager within the IT Service team. The Service Desk Manager will ensure robust processes and procedures are in place for the efficient and consistent management of the incidents and service requests. They will develop and embed appropriate Key Performance Indicators (KPI's) to monitor individual and team performance. They will identify Service Improvement Plans (SIP's) to improve service where KPI's are not being achieved. They will produce regular reports for wider IT management to highlight performance of the team and progress against SIP's Day-to-day responsibilities: Ensure that incidents and requests are handled according to agreed procedures and ensure that suitable documentation is available for those providing support. Analyse processes, identify alternative solutions, and recommend new approaches. Help establish requirements for the implementation of changes in processes. Take responsibility for the definition, documentation and satisfactory completion of projects Communicate effectively, acting as a key liaison with practices, team members and colleagues Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files Lead, manage and direct the team to support all aspects of the IT Support Service Drive performance, ensuring agreed SLAs and KPI's are defined, met, and reported on a regular basis. Identifying Service Improvement Plans where improvement is required. Ensure processes are in place for monitoring the quality of interactions with the Service Desk to enable effective performance management and customer satisfaction. Skills/Experience: At least 5 years' experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (eg Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard framework (ISO27001) Experience in writing business proposals (eg justification for additional headcount). Experience in budgetary process and procedure. Solid technical knowledge to understand the supported environment of IVC and provide effective leadership and direction for Service Desk team members as well as effective participation in relevant department meetings (eg Projects, Major Incident, Change Advisory Board etc). Network technologies (TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies). Microsoft Operating Systems Email and other productivity tools such as MS Office 365, Office 2016, Office 2019, SharePoint Cloud technology awareness (Azure AD/AWS/SaaS etc.) Telephony solutions (VoIP, SIP, UCaaS) Security technology (eg MFA, Phishing, Anti-Virus etc.) Package: £55,000-£60,000 + bonus + hybrid working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
03/05/2024
Full time
Robert Half are working with a growing business services organisation in the Bristol area as they continue to build their IT Service Operations function. The Role The Service Desk Manager has responsibility for the management of the IT Service Desk function which includes a desk-based Service Desk team, an Administrative Team and remote Field Service Engineers. The role is supported by Team Leaders who will manage the day-to-day workload of the Service Desk and Field Service Engineers. They are also responsible for the management of the IT Admin team who undertake a variety of admin tasks, including procurement and management of joiner/leaver tickets. The role reports into the incumbent Service Desk Manager within the IT Service team. The Service Desk Manager will ensure robust processes and procedures are in place for the efficient and consistent management of the incidents and service requests. They will develop and embed appropriate Key Performance Indicators (KPI's) to monitor individual and team performance. They will identify Service Improvement Plans (SIP's) to improve service where KPI's are not being achieved. They will produce regular reports for wider IT management to highlight performance of the team and progress against SIP's Day-to-day responsibilities: Ensure that incidents and requests are handled according to agreed procedures and ensure that suitable documentation is available for those providing support. Analyse processes, identify alternative solutions, and recommend new approaches. Help establish requirements for the implementation of changes in processes. Take responsibility for the definition, documentation and satisfactory completion of projects Communicate effectively, acting as a key liaison with practices, team members and colleagues Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files Lead, manage and direct the team to support all aspects of the IT Support Service Drive performance, ensuring agreed SLAs and KPI's are defined, met, and reported on a regular basis. Identifying Service Improvement Plans where improvement is required. Ensure processes are in place for monitoring the quality of interactions with the Service Desk to enable effective performance management and customer satisfaction. Skills/Experience: At least 5 years' experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (eg Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard framework (ISO27001) Experience in writing business proposals (eg justification for additional headcount). Experience in budgetary process and procedure. Solid technical knowledge to understand the supported environment of IVC and provide effective leadership and direction for Service Desk team members as well as effective participation in relevant department meetings (eg Projects, Major Incident, Change Advisory Board etc). Network technologies (TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies). Microsoft Operating Systems Email and other productivity tools such as MS Office 365, Office 2016, Office 2019, SharePoint Cloud technology awareness (Azure AD/AWS/SaaS etc.) Telephony solutions (VoIP, SIP, UCaaS) Security technology (eg MFA, Phishing, Anti-Virus etc.) Package: £55,000-£60,000 + bonus + hybrid working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
Mondas Consulting We are currently looking for an individual to join and support our growing sales function. This role will offer you the chance to be involved with various sales opportunities at different stages of the sales pipeline and will allow you to exercise both written and verbal communication skills. This role will be reporting into the Sales and Marketing Manager with some communications across the wider internal teams to ensure leads are being followed up in a timely manner and being kept up to date, this will be through a variety of channels including; phone, email, social media, video, face to face and messaging. About Us Our head office is based out of Farnborough, Hampshire where our Sales, Marketing and Security Operations Centre is based. We strive for excellence and our team is full of ambitious, skilled and hard working professionals who all share the Mondas vision. Mondas is a Cyber Consultancy that specialises in security automation. Mondas delivers bespoke Cyber Security Solutions, helping our clients streamline their incident response and recovery process with our automated approach to SOAR, SIEM & XDR. Our Sales and Marketing team is the heartbeat of our business and has been crucial to the year on year growth we have experienced and are looking to continue. We are a people first business who invest time and effort into developing our staff whether that be through training courses, on-the- job learning or certifications. We want to ensure our staff have the skills and knowledge to excel in their role. Responsibilities: Support the Sales and Marketing manager in following up on new and ongoing leads. Prepare bid documents for any ongoing opportunities that we have been invited to complete. Generate attendees for internal webinars or wider company initiatives. Work towards writing technical content that can be used as part of our marketing drives. Support the Sales and Marketing Manager to identify new sales opportunities Work with the marketing team to successfully deliver campaigns Network with professionals in the industry to generate demos, technical conversations or meeting for the sales team Assist in the creation of sales documentation and whitepapers Experience: Previous experience in sales, customer service or sales support Excellent written and verbal communication skills Good knowledge of IT and the willingness to improve your understanding within Cyber Security Demonstrable experience generating or identifying new business opportunities Ability to generate strong relationships Demonstrable history of preparing written sales documents and/or content What do we offer?: Fun and rewarding working environment A commitment to train and develop you in your business area through internal and external training, as well as certifications relevant to your business area. A people- first culture Flexible working hours Access to office perks Personal development training Location: Farnborough, Hampshire If you would like to be considered for this position please apply today, or get in touch with George Eastman
03/05/2024
Full time
Mondas Consulting We are currently looking for an individual to join and support our growing sales function. This role will offer you the chance to be involved with various sales opportunities at different stages of the sales pipeline and will allow you to exercise both written and verbal communication skills. This role will be reporting into the Sales and Marketing Manager with some communications across the wider internal teams to ensure leads are being followed up in a timely manner and being kept up to date, this will be through a variety of channels including; phone, email, social media, video, face to face and messaging. About Us Our head office is based out of Farnborough, Hampshire where our Sales, Marketing and Security Operations Centre is based. We strive for excellence and our team is full of ambitious, skilled and hard working professionals who all share the Mondas vision. Mondas is a Cyber Consultancy that specialises in security automation. Mondas delivers bespoke Cyber Security Solutions, helping our clients streamline their incident response and recovery process with our automated approach to SOAR, SIEM & XDR. Our Sales and Marketing team is the heartbeat of our business and has been crucial to the year on year growth we have experienced and are looking to continue. We are a people first business who invest time and effort into developing our staff whether that be through training courses, on-the- job learning or certifications. We want to ensure our staff have the skills and knowledge to excel in their role. Responsibilities: Support the Sales and Marketing manager in following up on new and ongoing leads. Prepare bid documents for any ongoing opportunities that we have been invited to complete. Generate attendees for internal webinars or wider company initiatives. Work towards writing technical content that can be used as part of our marketing drives. Support the Sales and Marketing Manager to identify new sales opportunities Work with the marketing team to successfully deliver campaigns Network with professionals in the industry to generate demos, technical conversations or meeting for the sales team Assist in the creation of sales documentation and whitepapers Experience: Previous experience in sales, customer service or sales support Excellent written and verbal communication skills Good knowledge of IT and the willingness to improve your understanding within Cyber Security Demonstrable experience generating or identifying new business opportunities Ability to generate strong relationships Demonstrable history of preparing written sales documents and/or content What do we offer?: Fun and rewarding working environment A commitment to train and develop you in your business area through internal and external training, as well as certifications relevant to your business area. A people- first culture Flexible working hours Access to office perks Personal development training Location: Farnborough, Hampshire If you would like to be considered for this position please apply today, or get in touch with George Eastman
Mondas Consulting We are currently looking for an individual to join and support our growing sales function. This role will offer you the chance to be involved with various sales opportunities at different stages of the sales pipeline and will allow you to exercise both written and verbal communication skills. This role will be reporting into the Sales and Marketing Manager with some communications across the wider internal teams to ensure leads are being followed up in a timely manner and being kept up to date, this will be through a variety of channels including; phone, email, social media, video, face to face and messaging. About Us Our head office is based out of Farnborough, Hampshire where our Sales, Marketing and Security Operations Centre is based. We strive for excellence and our team is full of ambitious, skilled and hard working professionals who all share the Mondas vision. Mondas is a Cyber Consultancy that specialises in security automation. Mondas delivers bespoke Cyber Security Solutions, helping our clients streamline their incident response and recovery process with our automated approach to SOAR, SIEM & XDR. Our Sales and Marketing team is the heartbeat of our business and has been crucial to the year on year growth we have experienced and are looking to continue. We are a people first business who invest time and effort into developing our staff whether that be through training courses, on-the- job learning or certifications. We want to ensure our staff have the skills and knowledge to excel in their role. Responsibilities: Support the Sales and Marketing manager in following up on new and ongoing leads. Prepare bid documents for any ongoing opportunities that we have been invited to complete. Generate attendees for internal webinars or wider company initiatives. Work towards writing technical content that can be used as part of our marketing drives. Support the Sales and Marketing Manager to identify new sales opportunities Work with the marketing team to successfully deliver campaigns Network with professionals in the industry to generate demos, technical conversations or meeting for the sales team Assist in the creation of sales documentation and whitepapers Experience: Previous experience in sales, customer service or sales support Excellent written and verbal communication skills Good knowledge of IT and the willingness to improve your understanding within Cyber Security Demonstrable experience generating or identifying new business opportunities Ability to generate strong relationships Demonstrable history of preparing written sales documents and/or content What do we offer?: Fun and rewarding working environment A commitment to train and develop you in your business area through internal and external training, as well as certifications relevant to your business area. A people- first culture Flexible working hours Access to office perks Personal development training Location: Farnborough, Hampshire If you would like to be considered for this position please apply today, or get in touch with George Eastman
03/05/2024
Full time
Mondas Consulting We are currently looking for an individual to join and support our growing sales function. This role will offer you the chance to be involved with various sales opportunities at different stages of the sales pipeline and will allow you to exercise both written and verbal communication skills. This role will be reporting into the Sales and Marketing Manager with some communications across the wider internal teams to ensure leads are being followed up in a timely manner and being kept up to date, this will be through a variety of channels including; phone, email, social media, video, face to face and messaging. About Us Our head office is based out of Farnborough, Hampshire where our Sales, Marketing and Security Operations Centre is based. We strive for excellence and our team is full of ambitious, skilled and hard working professionals who all share the Mondas vision. Mondas is a Cyber Consultancy that specialises in security automation. Mondas delivers bespoke Cyber Security Solutions, helping our clients streamline their incident response and recovery process with our automated approach to SOAR, SIEM & XDR. Our Sales and Marketing team is the heartbeat of our business and has been crucial to the year on year growth we have experienced and are looking to continue. We are a people first business who invest time and effort into developing our staff whether that be through training courses, on-the- job learning or certifications. We want to ensure our staff have the skills and knowledge to excel in their role. Responsibilities: Support the Sales and Marketing manager in following up on new and ongoing leads. Prepare bid documents for any ongoing opportunities that we have been invited to complete. Generate attendees for internal webinars or wider company initiatives. Work towards writing technical content that can be used as part of our marketing drives. Support the Sales and Marketing Manager to identify new sales opportunities Work with the marketing team to successfully deliver campaigns Network with professionals in the industry to generate demos, technical conversations or meeting for the sales team Assist in the creation of sales documentation and whitepapers Experience: Previous experience in sales, customer service or sales support Excellent written and verbal communication skills Good knowledge of IT and the willingness to improve your understanding within Cyber Security Demonstrable experience generating or identifying new business opportunities Ability to generate strong relationships Demonstrable history of preparing written sales documents and/or content What do we offer?: Fun and rewarding working environment A commitment to train and develop you in your business area through internal and external training, as well as certifications relevant to your business area. A people- first culture Flexible working hours Access to office perks Personal development training Location: Farnborough, Hampshire If you would like to be considered for this position please apply today, or get in touch with George Eastman
Spectrum IT Recruitment (South) Ltd
Southampton, Hampshire
Infrastructure Manager Excellent opportunity for an Infrastructure Manager to join an excellent clients established team. The successful candidate will responsible for managing all technical aspects of our clients infrastructure estate; including co-lo and AWS (EC2, RDS and Kubernetes). The Infrastructure and Manager will also take responsibility for information security management. To be successful in this role, you will be experienced working with open-source technologies and will need to be experienced in managing data centres, along with cloud (preferable AWS). The role will remain very much hands on and would suit someone with 1-2 years od management experience or someone who is looking to take a step up into a management role. This role will have 2 direct reports. This is a fully remote position but you may be required to attend the odd company meeting in the Hampshire area. Skills required: Minimum of 5 years Infrastructure/DevOps experience within a software product organisation Experience managing risk to data assets Experience using configuration management systems - puppet Strong understanding and experience of maintaining Linux (RHEL) operating system Demonstrable commitment to learning and professional development Results orientated with excellent communication and interpersonal skills. Good understanding of TCP, HTTP, Networking and security appliances Key responsibilities: Oversee maintenance and technical operations of compute environments ensuring availability, integrity and confidentiality of data assets and services Line management of infrastructure/DevOps engineers Experiment with new technology with a view to continually improving service delivery Take ownership and improve upon risk management processes If you feel you have the skills and experience for this opportunity, please contact Oliver Wilson or email (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
02/05/2024
Full time
Infrastructure Manager Excellent opportunity for an Infrastructure Manager to join an excellent clients established team. The successful candidate will responsible for managing all technical aspects of our clients infrastructure estate; including co-lo and AWS (EC2, RDS and Kubernetes). The Infrastructure and Manager will also take responsibility for information security management. To be successful in this role, you will be experienced working with open-source technologies and will need to be experienced in managing data centres, along with cloud (preferable AWS). The role will remain very much hands on and would suit someone with 1-2 years od management experience or someone who is looking to take a step up into a management role. This role will have 2 direct reports. This is a fully remote position but you may be required to attend the odd company meeting in the Hampshire area. Skills required: Minimum of 5 years Infrastructure/DevOps experience within a software product organisation Experience managing risk to data assets Experience using configuration management systems - puppet Strong understanding and experience of maintaining Linux (RHEL) operating system Demonstrable commitment to learning and professional development Results orientated with excellent communication and interpersonal skills. Good understanding of TCP, HTTP, Networking and security appliances Key responsibilities: Oversee maintenance and technical operations of compute environments ensuring availability, integrity and confidentiality of data assets and services Line management of infrastructure/DevOps engineers Experiment with new technology with a view to continually improving service delivery Take ownership and improve upon risk management processes If you feel you have the skills and experience for this opportunity, please contact Oliver Wilson or email (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. Role: Design Engineering Manager(Need Active SC Clearance) Contract Length: 18 months Location: Aldermaston/Hybrid Minimum Requirement: Be responsible for maintaining a live safety case for a facility which will include managing the production of engineering design substantiation and assessments to demonstrate that our new and existing assets (facilities, infrastructure, plant and equipment), are safe to operate and are compliant with legislation, Nuclear Licence Conditions, standards and requirements throughout the asset life cycle Provide management of a professional engineering service in support of the CASD Programme and the company's strategic goals Able to work across functions, providing a supportive interface between the Facility, Safety Case Subject Matter Experts and Technical Authorities Skills: Design or operational experience in a regulated environment (Nuclear, Gas, Oil, Rail, Pharma) Experience of working in a highly regulated environment with responsibility for ensuring the quality and timely delivery of engineering design and outputs which underpins continuous safe operations Experience of working in a multi-discipline environment with responsibility for the engineering design and guardianship of high integrity assets through the whole life cycle Experience of articulating technical complexities, able to direct work and team to meet the programme Knowledge of legislation and standards relating to safety and safety maintenance within engineering eg HSAWA, CDM and their application if needed Experience of configuration and change control: governance, and implementation on a Nuclear licensed site. Including line of sight from maintenance results to the engineering schedule Experience of Maintaining a live safety case Experience of conducting assessments to support the Periodic Review of Safety
02/05/2024
Project-based
We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. Role: Design Engineering Manager(Need Active SC Clearance) Contract Length: 18 months Location: Aldermaston/Hybrid Minimum Requirement: Be responsible for maintaining a live safety case for a facility which will include managing the production of engineering design substantiation and assessments to demonstrate that our new and existing assets (facilities, infrastructure, plant and equipment), are safe to operate and are compliant with legislation, Nuclear Licence Conditions, standards and requirements throughout the asset life cycle Provide management of a professional engineering service in support of the CASD Programme and the company's strategic goals Able to work across functions, providing a supportive interface between the Facility, Safety Case Subject Matter Experts and Technical Authorities Skills: Design or operational experience in a regulated environment (Nuclear, Gas, Oil, Rail, Pharma) Experience of working in a highly regulated environment with responsibility for ensuring the quality and timely delivery of engineering design and outputs which underpins continuous safe operations Experience of working in a multi-discipline environment with responsibility for the engineering design and guardianship of high integrity assets through the whole life cycle Experience of articulating technical complexities, able to direct work and team to meet the programme Knowledge of legislation and standards relating to safety and safety maintenance within engineering eg HSAWA, CDM and their application if needed Experience of configuration and change control: governance, and implementation on a Nuclear licensed site. Including line of sight from maintenance results to the engineering schedule Experience of Maintaining a live safety case Experience of conducting assessments to support the Periodic Review of Safety
Billing Specialist Full time - Contract - 6 months rolling contract - Hybrid (3 days in the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be a great role for you. What you will do: Reporting to the Billing Operations Manager, you will ensure Billing delivery excellence particularly focusing on the implementation of efficient payments via portals with an emphasis on delivering positive customer experience. You support peers, leaders, sales, and other key stakeholders in delivering billing efficacy. You will be one of the main points of back-up for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Manage customer requests related to portals Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process improvements Identify opportunities and improvements to deliver on process automation goals Collaborate with internal stakeholders Partner with Sales and AR to resolve billing and collections issues; Deliver on other priorities as assigned to execute on the Billing mandate. What you will need: Minimum 3+ years of experience in a billing function ideally within a tech or IT company Extensive experience of managing complex and varied relationships with third party portals Good reporting skills which include expertise on Excel Knowledge of invoicing and collections processes and best practices and is viewed as a trusted advisor to the Senior Opentext Sales Organization. Applies expertise to multiple ASP A customer focused, problem solving mindset Ability to work as part of a team to contribute subject matter expertise in support of a successful outcome. Experience in delivering high quality guidance against challenging timelines. Excellent attention to detail and analytical ability. What you will get in return: In return, my client will offer a friendly and supportive working environment based in an amazing office, and the opportunity to work with a team of professionals where you will continue to grow in experience. For the right person, this could become a permanent role. The company work on a hybrid basis with 3 days onsite. They provide parking and also operate a shuttle bus from Reading station should you wish to commute by train. Work with Crone Corkill Let's find you that dream job. We're built on our connections, and we believe that at the heart of good recruitment, is people connecting with people on a more human level. We know finding your dream job isn't always easy, but it's worth it. We recruit in these pillars, across a host of industries. Business Support HR, Marketing IT Finance & Banking We're genuine in our drive to help you find a job that suits your needs, skills, and experience.
02/05/2024
Project-based
Billing Specialist Full time - Contract - 6 months rolling contract - Hybrid (3 days in the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be a great role for you. What you will do: Reporting to the Billing Operations Manager, you will ensure Billing delivery excellence particularly focusing on the implementation of efficient payments via portals with an emphasis on delivering positive customer experience. You support peers, leaders, sales, and other key stakeholders in delivering billing efficacy. You will be one of the main points of back-up for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Manage customer requests related to portals Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process improvements Identify opportunities and improvements to deliver on process automation goals Collaborate with internal stakeholders Partner with Sales and AR to resolve billing and collections issues; Deliver on other priorities as assigned to execute on the Billing mandate. What you will need: Minimum 3+ years of experience in a billing function ideally within a tech or IT company Extensive experience of managing complex and varied relationships with third party portals Good reporting skills which include expertise on Excel Knowledge of invoicing and collections processes and best practices and is viewed as a trusted advisor to the Senior Opentext Sales Organization. Applies expertise to multiple ASP A customer focused, problem solving mindset Ability to work as part of a team to contribute subject matter expertise in support of a successful outcome. Experience in delivering high quality guidance against challenging timelines. Excellent attention to detail and analytical ability. What you will get in return: In return, my client will offer a friendly and supportive working environment based in an amazing office, and the opportunity to work with a team of professionals where you will continue to grow in experience. For the right person, this could become a permanent role. The company work on a hybrid basis with 3 days onsite. They provide parking and also operate a shuttle bus from Reading station should you wish to commute by train. Work with Crone Corkill Let's find you that dream job. We're built on our connections, and we believe that at the heart of good recruitment, is people connecting with people on a more human level. We know finding your dream job isn't always easy, but it's worth it. We recruit in these pillars, across a host of industries. Business Support HR, Marketing IT Finance & Banking We're genuine in our drive to help you find a job that suits your needs, skills, and experience.
Request Technology - Craig Johnson
Chicago, Illinois
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
02/05/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
02/05/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
My leading Banking client are looking for a talented and motivated individual to lead the Operations team. You'll be responsible for planning, organising, and supervising the daily operational activities of the department. The main areas of coverage will be Payments, DDU and Loan Admin. This is a great opportunity to work for a well respected and established company, with great team culture. The following skills/experience is essential: Strong background in banking operations Retail Banking background, delivering change Prior knowledge of UK Payments Excellent communication skills Salary: Up to £56,000 + package Location: London (good work from home options available) If you are interested in this Operations Manager position and meet the above requirements please apply immediately.
01/05/2024
Full time
My leading Banking client are looking for a talented and motivated individual to lead the Operations team. You'll be responsible for planning, organising, and supervising the daily operational activities of the department. The main areas of coverage will be Payments, DDU and Loan Admin. This is a great opportunity to work for a well respected and established company, with great team culture. The following skills/experience is essential: Strong background in banking operations Retail Banking background, delivering change Prior knowledge of UK Payments Excellent communication skills Salary: Up to £56,000 + package Location: London (good work from home options available) If you are interested in this Operations Manager position and meet the above requirements please apply immediately.
My leading Banking client are looking for a talented and motivated individual to lead the Operations team. You'll be responsible for planning, organising, and supervising the daily operational activities of the department. The main areas of coverage will be Payments, DDU and Loan Admin. This is a great opportunity to work for a well respected and established company, with great team culture. The following skills/experience is essential: Strong background in banking operations Retail Banking background, delivering change Prior knowledge of UK Payments Excellent communication skills Salary: Up to £56,000 + package Location: London (good work from home options available) If you are interested in this Operations Manager position and meet the above requirements please apply immediately.
01/05/2024
Full time
My leading Banking client are looking for a talented and motivated individual to lead the Operations team. You'll be responsible for planning, organising, and supervising the daily operational activities of the department. The main areas of coverage will be Payments, DDU and Loan Admin. This is a great opportunity to work for a well respected and established company, with great team culture. The following skills/experience is essential: Strong background in banking operations Retail Banking background, delivering change Prior knowledge of UK Payments Excellent communication skills Salary: Up to £56,000 + package Location: London (good work from home options available) If you are interested in this Operations Manager position and meet the above requirements please apply immediately.
Your new company Delighted to be supporting a fantastic not-for-profit organisation in their search for a Technical Services Officer, to manage their Infrastructure, Networks, Hardware and Service Desk, whilst supporting with some Data Services. The role offers a progression into a management role and gives you the chance to support an organisation that has a positive impact on so many local lives. Your new role The role of the Data Services Officer is to ensure the efficient day-to-day operations of the data services technical support desk, ensuring all technical and data requests are answered promptly and professionally, diagnosing a range of faults effectively, and ensuring completion within agreed SLA's to provide a high standard of customer care. You'll assist the Data Services Manager with fulfilling data requests from within the business, including exporting data from systems using SQL, and creating dashboards to display the data. Lastly, you'll proactively manage hardware, making sure that our people have the correct tools to fulfil their roles, including management of the new starter set-up process, and ensuring value for money when procuring any IT equipment. The role is to be operated on site 4 days a week in Sheffield, however there may be some flexibility further down the line. What you'll need to succeed Having a background in IT Support based in the not-for-profit/charity sector would be a big seller for this role. Technically, you should be able to example your knowledge of troubleshooting and solving technical IT or networking problems, using analytical skills to suggest improvements to processes, use of SQL or a similar technical reporting language and managing Office 365/Sharepoint as an administrator. Any experience of full dashboard reporting/creating will be a bonus, as will any experience of being involved in IT related projects (hardware, infrastructure, systems). A full driving licence is needed to potentially visit sites away from the Head Office. What you'll get in return The role is offering the right individual the chance to operate in a highly impactful organisation in the local area, with a good progression Pathway to expand skills within Management and Technology. Alongside the salary, the role offers a strong pension contribution, a holiday allowance that rises with tenure and Westfield health cover. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
01/05/2024
Full time
Your new company Delighted to be supporting a fantastic not-for-profit organisation in their search for a Technical Services Officer, to manage their Infrastructure, Networks, Hardware and Service Desk, whilst supporting with some Data Services. The role offers a progression into a management role and gives you the chance to support an organisation that has a positive impact on so many local lives. Your new role The role of the Data Services Officer is to ensure the efficient day-to-day operations of the data services technical support desk, ensuring all technical and data requests are answered promptly and professionally, diagnosing a range of faults effectively, and ensuring completion within agreed SLA's to provide a high standard of customer care. You'll assist the Data Services Manager with fulfilling data requests from within the business, including exporting data from systems using SQL, and creating dashboards to display the data. Lastly, you'll proactively manage hardware, making sure that our people have the correct tools to fulfil their roles, including management of the new starter set-up process, and ensuring value for money when procuring any IT equipment. The role is to be operated on site 4 days a week in Sheffield, however there may be some flexibility further down the line. What you'll need to succeed Having a background in IT Support based in the not-for-profit/charity sector would be a big seller for this role. Technically, you should be able to example your knowledge of troubleshooting and solving technical IT or networking problems, using analytical skills to suggest improvements to processes, use of SQL or a similar technical reporting language and managing Office 365/Sharepoint as an administrator. Any experience of full dashboard reporting/creating will be a bonus, as will any experience of being involved in IT related projects (hardware, infrastructure, systems). A full driving licence is needed to potentially visit sites away from the Head Office. What you'll get in return The role is offering the right individual the chance to operate in a highly impactful organisation in the local area, with a good progression Pathway to expand skills within Management and Technology. Alongside the salary, the role offers a strong pension contribution, a holiday allowance that rises with tenure and Westfield health cover. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Applications Manager - Addlestone, Surrey Salary - £50,000 - 56,650 - Car Allowance £6780 Hybrid working available IT Applications Manager required for a leading client based in Addlestone, Surrey. My client is currently seeking a IT Application Manager to come on board to responsible is to maintain the operation of crucial business applications, minimizing any disruptions in service. You will also be providing assistance for all business applications, ensuring timely resolution of incidents and requests within the agreed service level agreements (SLAs). This support is provided by an in-house team of Application Support Analysts and external third-party support contracts. while collaborating with the Business Systems Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, * Strong application experience * Understanding of IT infrastructure and applications support SLA operational principles and 'best practice' requirements. * COINS (Finance, Commercial, Customer Services) * Workday (Human Resources) * Anaplan (Financial Cashflow) * Overseeing regular interactions with standard application vendors to grasp their development plans, ensuring top-notch support and efficient escalation routes. * Implementing minor improvements to applications as per business agreements. * Taking charge of small-scale projects and playing a pivotal role in major application-related initiatives. * Contributing to the development, documentation, and upkeep of vital business applications and related procedures. * Coordinating the daily functioning and optimization of applications. * Collaborating with the business systems manager to ensure applications adhere to the appropriate trajectory. * Overseeing a compact team of Application Support Analysts, accountable for incident resolution, request fulfillment, and problem-solving. * Participating in the strategic planning for integrating mission-critical applications to enhance business operations and employee efficiency. * Supervising the installation, upgrading, and routine maintenance of software applications. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
01/05/2024
Full time
IT Applications Manager - Addlestone, Surrey Salary - £50,000 - 56,650 - Car Allowance £6780 Hybrid working available IT Applications Manager required for a leading client based in Addlestone, Surrey. My client is currently seeking a IT Application Manager to come on board to responsible is to maintain the operation of crucial business applications, minimizing any disruptions in service. You will also be providing assistance for all business applications, ensuring timely resolution of incidents and requests within the agreed service level agreements (SLAs). This support is provided by an in-house team of Application Support Analysts and external third-party support contracts. while collaborating with the Business Systems Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, * Strong application experience * Understanding of IT infrastructure and applications support SLA operational principles and 'best practice' requirements. * COINS (Finance, Commercial, Customer Services) * Workday (Human Resources) * Anaplan (Financial Cashflow) * Overseeing regular interactions with standard application vendors to grasp their development plans, ensuring top-notch support and efficient escalation routes. * Implementing minor improvements to applications as per business agreements. * Taking charge of small-scale projects and playing a pivotal role in major application-related initiatives. * Contributing to the development, documentation, and upkeep of vital business applications and related procedures. * Coordinating the daily functioning and optimization of applications. * Collaborating with the business systems manager to ensure applications adhere to the appropriate trajectory. * Overseeing a compact team of Application Support Analysts, accountable for incident resolution, request fulfillment, and problem-solving. * Participating in the strategic planning for integrating mission-critical applications to enhance business operations and employee efficiency. * Supervising the installation, upgrading, and routine maintenance of software applications. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
IT Security Manager - Security Operations - Birmingham Hybrid working available Salary £40,000-50,950 %Flex fund IT Security Manager required for a leading client based in Birmingham. My client is currently seeking a IT Security Manager to come on board to effectively manage the Security Operations pillar within the IT Security, Compliance & Identity function. This involves overseeing Security technology and Security Operations Centre management. Additionally, this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, * Strong IT Security Management experience * Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance value and mitigate risks across proactive monitoring, incident response, threat management, and vulnerability management, among other areas. * Spearhead the development and upkeep of Security Operations policies, standards, procedures, and documentation, including playbooks and guidelines. * Oversee the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. * Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. * Understanding of day-to-day operations and industry best practices within a Security Operations Center (SOC). * Proficiency in technical security aspects including Firewalls, network security groups, and access controls. * Demonstrated leadership in guiding teams through the entire IT service life cycle, fortifying security measures, and advancing capabilities through continual service enhancement. * Track record of leading response efforts during live cyber incidents and executing remediation strategies. * Experience collaborating with supplier teams to facilitate managed services delivery for enhancements. * Broad experience spanning the entire spectrum of IT security, encompassing software, Servers, infrastructure, and networks. * Proven expertise in designing and implementing secure systems, and leading reviews of intricate security matters when necessary. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
01/05/2024
Full time
IT Security Manager - Security Operations - Birmingham Hybrid working available Salary £40,000-50,950 %Flex fund IT Security Manager required for a leading client based in Birmingham. My client is currently seeking a IT Security Manager to come on board to effectively manage the Security Operations pillar within the IT Security, Compliance & Identity function. This involves overseeing Security technology and Security Operations Centre management. Additionally, this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, * Strong IT Security Management experience * Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance value and mitigate risks across proactive monitoring, incident response, threat management, and vulnerability management, among other areas. * Spearhead the development and upkeep of Security Operations policies, standards, procedures, and documentation, including playbooks and guidelines. * Oversee the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. * Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. * Understanding of day-to-day operations and industry best practices within a Security Operations Center (SOC). * Proficiency in technical security aspects including Firewalls, network security groups, and access controls. * Demonstrated leadership in guiding teams through the entire IT service life cycle, fortifying security measures, and advancing capabilities through continual service enhancement. * Track record of leading response efforts during live cyber incidents and executing remediation strategies. * Experience collaborating with supplier teams to facilitate managed services delivery for enhancements. * Broad experience spanning the entire spectrum of IT security, encompassing software, Servers, infrastructure, and networks. * Proven expertise in designing and implementing secure systems, and leading reviews of intricate security matters when necessary. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy