IT Support Engineer - Helpdesk/1st Line Support (Entry Level role) - Chiswick - £22,000 per year I'm working with a leading business in the retail sector looking to hire 2x entry level IT Support Engineers. Profiles must have a background within IT - eg a degree, college course or ideally some form of experience providing IT Support of any level would be great. The role will involve the below responsibilities: Providing internal IT Support across 50 offices Working with Microsoft technologies SQL knowledge Providing you have some form of IT or IT Support experience and are looking to enter a role in the IT Support market. Please apply below and I will reach out to discuss further.
14/05/2024
Full time
IT Support Engineer - Helpdesk/1st Line Support (Entry Level role) - Chiswick - £22,000 per year I'm working with a leading business in the retail sector looking to hire 2x entry level IT Support Engineers. Profiles must have a background within IT - eg a degree, college course or ideally some form of experience providing IT Support of any level would be great. The role will involve the below responsibilities: Providing internal IT Support across 50 offices Working with Microsoft technologies SQL knowledge Providing you have some form of IT or IT Support experience and are looking to enter a role in the IT Support market. Please apply below and I will reach out to discuss further.
2nd Line Hardware Support Duration: 2 Months (possible extension) Day Rate £160 per day Inside IR35 Onsite 5 days a week in Doncaster (sometimes to Preston site) - 8-5pm - Monday to Friday Join our dynamic ICT team as we embark on an exciting mobile refresh project. We're seeking a proactive and dynamic individual to provide temporary 2nd line support assistance. This is an excellent opportunity to work both independently and collaboratively, supporting hardware and software for Samsung Android tablets and phones using Intune. Key Responsibilities: Provide basic Level 2 support, including greeting walk-in customers and logging faults. Troubleshoot and configure computer and mobile hardware/software. Offer remote support for software fault finding and resolution. Set up laptops for new users. Log cases promptly within the helpdesk system and update spreadsheets. Escalate problems when necessary to supervisors or other ICT departments. Retain ownership of incidents and monitor until resolution. Handle hardware shipping with DPD. Manage Intune device removal and compliance checks. Configure accounts and install software. Additional Tasks: Provide backup/overflow telephone cover for ICT Helpdesk as required. Requirements: Broad range of skills covering both hardware and software. Experience with Samsung Android tablets and phones. Proficiency in Intune from Excel spreadsheet. Strong troubleshooting skills and ability to work independently. Proactive, customer-focused attitude with excellent communication skills. Ability to display a "can do" attitude at all times. Concept is an equal opportunity employer. We encourage applications from all qualified individuals.
14/05/2024
Project-based
2nd Line Hardware Support Duration: 2 Months (possible extension) Day Rate £160 per day Inside IR35 Onsite 5 days a week in Doncaster (sometimes to Preston site) - 8-5pm - Monday to Friday Join our dynamic ICT team as we embark on an exciting mobile refresh project. We're seeking a proactive and dynamic individual to provide temporary 2nd line support assistance. This is an excellent opportunity to work both independently and collaboratively, supporting hardware and software for Samsung Android tablets and phones using Intune. Key Responsibilities: Provide basic Level 2 support, including greeting walk-in customers and logging faults. Troubleshoot and configure computer and mobile hardware/software. Offer remote support for software fault finding and resolution. Set up laptops for new users. Log cases promptly within the helpdesk system and update spreadsheets. Escalate problems when necessary to supervisors or other ICT departments. Retain ownership of incidents and monitor until resolution. Handle hardware shipping with DPD. Manage Intune device removal and compliance checks. Configure accounts and install software. Additional Tasks: Provide backup/overflow telephone cover for ICT Helpdesk as required. Requirements: Broad range of skills covering both hardware and software. Experience with Samsung Android tablets and phones. Proficiency in Intune from Excel spreadsheet. Strong troubleshooting skills and ability to work independently. Proactive, customer-focused attitude with excellent communication skills. Ability to display a "can do" attitude at all times. Concept is an equal opportunity employer. We encourage applications from all qualified individuals.
Salt Recruitment is recruiting on behalf of a Government body that requires a M365 Solution Expert. To be considered for this position you must hold an active SC clearance. Rate: £600 Inside IR35 Location: Devon Duration: Initial 6 months Working structure: Mainly remote, may have to travel to Devon once every one or two months. Job summary We are seeking a Microsoft 365 expert to join our team and focus on implementing components of the Microsoft 365 E5 license. The ideal candidate will have a deep understanding of Microsoft 365 and its various components, including Purview, Exchange Online, SharePoint Online, OneDrive for Business, Teams, and Power Platform. The candidate should have experience in implementation, configuration and managing Microsoft 365 E5 in an Enterprise environment. The successful person will help business units better utilise new features by exploitation through subject matter expertise and operational experience, design, and lead solution implementation to enhance the productivity of employees through the tools, provide technical leadership on Microsoft 365. Specifically, Microsoft Purview Insider Risk Management, Data Classification and Labelling, Retention, and Identity Governance Azure AD Entitlement Management. If you have advanced skills and/or experience extending to Power Platform Governance, Power Apps, Power Automate and Power BI support, development, and administration this would be desirable. Working knowledge and experience with Intune and Microsoft Defender for Cloud Apps and Azure Virtual Desktop or Windows 365 could be beneficial for future contract extensions as new projects come online. Automation is a key capability within the Digital Workplace function, subsequently, if you have an 'automation' mindset this will land well. You will work closely with customers and architects to design, implement and support solutions and associated services that meet business needs, ensuring that the business problems are fully understood and that the proposed solutions deliver to the expectation. Outline your plans on how you propose to use the vacancy including job title & proposed role. The Digital Workplace team is transforming (we keep evolving) how it focuses its resources to better deliver outcomes for our services that in turn benefit our customers. Providing proactive, efficient, and reliable IT services. This role would be for 6 months. Essential Criteria - Provide technical guidance and support to internal technical teams and the wider business areas on Microsoft 365 E5 solutions. - Collaborate with other teams to ensure successful delivery of Microsoft 365 E5 solutions. - Stay up to date with the latest Microsoft 365 E5 features and capabilities and provide recommendations to customers on how to leverage them. - Experience in implementation, configuration and managing Microsoft 365 solutions, with a focus on E5. - Deep understanding of Microsoft 365 components, including Purview, Exchange Online, SharePoint Online, OneDrive for Business, Teams, and Power Platform. - Experience in designing and implementing Microsoft 365 E5 solutions. - Strong technical skills in Microsoft 365 E5, including configuration, customization, and integration. - Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams. - Ability to work independently and manage multiple projects simultaneously. If you have an SC clearance and a passion and expertise for M365 we welcome your application. You can also send your CV to the Consultant leading the recruitment for this role directly - Harry Longman, (see below)
14/05/2024
Project-based
Salt Recruitment is recruiting on behalf of a Government body that requires a M365 Solution Expert. To be considered for this position you must hold an active SC clearance. Rate: £600 Inside IR35 Location: Devon Duration: Initial 6 months Working structure: Mainly remote, may have to travel to Devon once every one or two months. Job summary We are seeking a Microsoft 365 expert to join our team and focus on implementing components of the Microsoft 365 E5 license. The ideal candidate will have a deep understanding of Microsoft 365 and its various components, including Purview, Exchange Online, SharePoint Online, OneDrive for Business, Teams, and Power Platform. The candidate should have experience in implementation, configuration and managing Microsoft 365 E5 in an Enterprise environment. The successful person will help business units better utilise new features by exploitation through subject matter expertise and operational experience, design, and lead solution implementation to enhance the productivity of employees through the tools, provide technical leadership on Microsoft 365. Specifically, Microsoft Purview Insider Risk Management, Data Classification and Labelling, Retention, and Identity Governance Azure AD Entitlement Management. If you have advanced skills and/or experience extending to Power Platform Governance, Power Apps, Power Automate and Power BI support, development, and administration this would be desirable. Working knowledge and experience with Intune and Microsoft Defender for Cloud Apps and Azure Virtual Desktop or Windows 365 could be beneficial for future contract extensions as new projects come online. Automation is a key capability within the Digital Workplace function, subsequently, if you have an 'automation' mindset this will land well. You will work closely with customers and architects to design, implement and support solutions and associated services that meet business needs, ensuring that the business problems are fully understood and that the proposed solutions deliver to the expectation. Outline your plans on how you propose to use the vacancy including job title & proposed role. The Digital Workplace team is transforming (we keep evolving) how it focuses its resources to better deliver outcomes for our services that in turn benefit our customers. Providing proactive, efficient, and reliable IT services. This role would be for 6 months. Essential Criteria - Provide technical guidance and support to internal technical teams and the wider business areas on Microsoft 365 E5 solutions. - Collaborate with other teams to ensure successful delivery of Microsoft 365 E5 solutions. - Stay up to date with the latest Microsoft 365 E5 features and capabilities and provide recommendations to customers on how to leverage them. - Experience in implementation, configuration and managing Microsoft 365 solutions, with a focus on E5. - Deep understanding of Microsoft 365 components, including Purview, Exchange Online, SharePoint Online, OneDrive for Business, Teams, and Power Platform. - Experience in designing and implementing Microsoft 365 E5 solutions. - Strong technical skills in Microsoft 365 E5, including configuration, customization, and integration. - Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams. - Ability to work independently and manage multiple projects simultaneously. If you have an SC clearance and a passion and expertise for M365 we welcome your application. You can also send your CV to the Consultant leading the recruitment for this role directly - Harry Longman, (see below)
AV Engineer/AV Support/AV Technician - Audio Visual Production (AV VIP & Exec Support/O365/Win10) is urgently required by our Global IT Services Company for an initial 6 months rolling contract, to be based in London, UK (5 days on-site). Responsibilities & Skills: Must have strong AV VIP & Exec Technical Support (Audio Visual) experience The successful applicant will be providing the following AV services: fault calls, service requests, planned changes, VOIP telephony support, high level AV support, VIP Support, Smart-Hands support, PC/Laptop builds, OS configuration, AD administration, some hardware repair, O365, Windows 10, Deskside support Call management ServiceNow support BAU Support experience Supporting and manning the Technical AV Help Desk AV & IT Deskside support and stock control experience Excellent client facing experience Desirable: Mac IOS The position will require an engineer capable of building key relationships with end users, including VIP/Executives/Senior Management and their support staff. This is an urgent requirement; please apply ASAP if you would like to be considered. Please apply via this site in the first instance, or send a CV to (see below) The Company A leading global IT services organisation with 10,000 employees and annual revenue of nearly £2 billion in the UK alone. Projects delivered for private, Government, International and Defence customers are some of the largest and most technically innovative solutions found in the world. Their business is rapidly expanding to meet current and future commitments due to numerous exciting programmes currently being developed. These solutions will use the latest technology to resolve some of the most complex requirements for a challenging group of customers. Project People is acting as an Employment Business in relation to this vacancy.
14/05/2024
Project-based
AV Engineer/AV Support/AV Technician - Audio Visual Production (AV VIP & Exec Support/O365/Win10) is urgently required by our Global IT Services Company for an initial 6 months rolling contract, to be based in London, UK (5 days on-site). Responsibilities & Skills: Must have strong AV VIP & Exec Technical Support (Audio Visual) experience The successful applicant will be providing the following AV services: fault calls, service requests, planned changes, VOIP telephony support, high level AV support, VIP Support, Smart-Hands support, PC/Laptop builds, OS configuration, AD administration, some hardware repair, O365, Windows 10, Deskside support Call management ServiceNow support BAU Support experience Supporting and manning the Technical AV Help Desk AV & IT Deskside support and stock control experience Excellent client facing experience Desirable: Mac IOS The position will require an engineer capable of building key relationships with end users, including VIP/Executives/Senior Management and their support staff. This is an urgent requirement; please apply ASAP if you would like to be considered. Please apply via this site in the first instance, or send a CV to (see below) The Company A leading global IT services organisation with 10,000 employees and annual revenue of nearly £2 billion in the UK alone. Projects delivered for private, Government, International and Defence customers are some of the largest and most technically innovative solutions found in the world. Their business is rapidly expanding to meet current and future commitments due to numerous exciting programmes currently being developed. These solutions will use the latest technology to resolve some of the most complex requirements for a challenging group of customers. Project People is acting as an Employment Business in relation to this vacancy.
Global Technology Solutions Ltd
Reading, Berkshire
Job Title: SC Cleared On Prem AD/Azure support specialist Location: Aldermaston, Reading. Potential hybrid agreements Salary: £56,525p/a Working hours: standard office hours British national only, this is due to the nature of the work and the clearances required. We are looking for customer-focused and enthusiastic Azure and Active Directory Specialist to join the company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written and verbal communication skills, be willing to collaborate with the wider IT support teams and help us develop a strong partnership with our customers' IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account Project Lead to define and implement a more agile and collaborative structure which is capable of blending BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: * 5 years plus Azure Active Directory experience (Essential) * Working Knowledge and implementation experience of Azure Dev Ops and Dev Test Labs * Azure Virtual Desktop knowledge and implementation experience (Nerdio) * Azure Cloud Infrastructure Knowledge * Infrastructure as a Code (knowledge and implementation experience) (IaC) * CI/CD pipelines knowledge and understanding * ARM templates/Bicep (knowledge and implementation experience) * Microsoft Tiered Model Knowledge and how this impacts different tiered environments * Azure Role & Functional based Security Delegation and Layers and Role Based Access Control * Azure Networking Experience * Azure Firewalls Experience * Azure Security including Conditional Access Policies and Multi Factor Authentication and Privileged Identity Management * Azure Virtual Machine Management * Azure Storage Experience * Azure Monitoring and log analytics * Azure Enterprise and ADFS Application Provisioning * Active Directory Connect/sync and Active Directory Federation Services * Azure PowerShell Scripting * Microsoft Windows Server 2016, 2019 and 2022 experience * Comfortable working with a Hybrid Joined Active Directory environment * Group Policy Management and Conditional Access Policy Management Experience * DNS, DHCP Experience * Working knowledge and understand of PKI Services * Scripting experience using BAT, PowerShell, C# and VB Scripts * Awareness of Change and Release Management * Strong communication skills both written and verbal * Self-motivated with a positive attitude and comfortable working with ambiguity * Create Operational guides and High-Level/Low-Level Designs * Good knowledge of MS Endpoint Management * Good knowledge of Office 365 and Exchange Online DESIRABLE SKILLS/QUALIFICATIONS: * Infrastructure Support experience/background inc patching, backups and restores, Windows/Linux * AD Sync and AD Connect Experience beneficial * Azure Containers * Azure Kubernetes * Azure Endpoint Management/Intune * Good knowledge across SCCM; WSUS; SCOM 2019; AGPM; Lumensions. * ITIL Foundation certified with a broad experience across Service Management disciplines and Agile delivery Benefits: * Development through Training/Certification * Put through DV clearance (including tax allowance) * potential hybrid working (home and onsite) * Joining a strong team with a wealth of knowledge and experience If you have the skill required, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
14/05/2024
Full time
Job Title: SC Cleared On Prem AD/Azure support specialist Location: Aldermaston, Reading. Potential hybrid agreements Salary: £56,525p/a Working hours: standard office hours British national only, this is due to the nature of the work and the clearances required. We are looking for customer-focused and enthusiastic Azure and Active Directory Specialist to join the company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written and verbal communication skills, be willing to collaborate with the wider IT support teams and help us develop a strong partnership with our customers' IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account Project Lead to define and implement a more agile and collaborative structure which is capable of blending BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: * 5 years plus Azure Active Directory experience (Essential) * Working Knowledge and implementation experience of Azure Dev Ops and Dev Test Labs * Azure Virtual Desktop knowledge and implementation experience (Nerdio) * Azure Cloud Infrastructure Knowledge * Infrastructure as a Code (knowledge and implementation experience) (IaC) * CI/CD pipelines knowledge and understanding * ARM templates/Bicep (knowledge and implementation experience) * Microsoft Tiered Model Knowledge and how this impacts different tiered environments * Azure Role & Functional based Security Delegation and Layers and Role Based Access Control * Azure Networking Experience * Azure Firewalls Experience * Azure Security including Conditional Access Policies and Multi Factor Authentication and Privileged Identity Management * Azure Virtual Machine Management * Azure Storage Experience * Azure Monitoring and log analytics * Azure Enterprise and ADFS Application Provisioning * Active Directory Connect/sync and Active Directory Federation Services * Azure PowerShell Scripting * Microsoft Windows Server 2016, 2019 and 2022 experience * Comfortable working with a Hybrid Joined Active Directory environment * Group Policy Management and Conditional Access Policy Management Experience * DNS, DHCP Experience * Working knowledge and understand of PKI Services * Scripting experience using BAT, PowerShell, C# and VB Scripts * Awareness of Change and Release Management * Strong communication skills both written and verbal * Self-motivated with a positive attitude and comfortable working with ambiguity * Create Operational guides and High-Level/Low-Level Designs * Good knowledge of MS Endpoint Management * Good knowledge of Office 365 and Exchange Online DESIRABLE SKILLS/QUALIFICATIONS: * Infrastructure Support experience/background inc patching, backups and restores, Windows/Linux * AD Sync and AD Connect Experience beneficial * Azure Containers * Azure Kubernetes * Azure Endpoint Management/Intune * Good knowledge across SCCM; WSUS; SCOM 2019; AGPM; Lumensions. * ITIL Foundation certified with a broad experience across Service Management disciplines and Agile delivery Benefits: * Development through Training/Certification * Put through DV clearance (including tax allowance) * potential hybrid working (home and onsite) * Joining a strong team with a wealth of knowledge and experience If you have the skill required, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
2nd Line Support Engineer - Azure Our client is urgently looking for an experienced 2nd Line Support Engineer to join their team based near Reading on a permanent basis. The successful candidate will have a strong understanding of Cloud computing, ideally Microsoft Azure. You will carry out technical troubleshooting and diagnostics, aiming to resolve tickets in-house. Where necessary, tickets requiring additional support will need managed escalations to third-parties. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, free on-site parking, referral scheme, discounts on tech, perks and rewards, medical schemes (virtual GP, mental health wellbeing, physiotherapy etc), social events and many more perks! 2nd Line Support Engineer - Key Skills: Experience of supporting users on M365, Azure, Business Applications, and non-Microsoft products. Good working experience of supporting Cloud Applications (Office 365, Office suite, Azure, Exchange, SharePoint, OneDrive, Teams etc) Experience of working in a similar helpdesk environment Knowledge of Azure Active Directory & Active Directory Knowledge of Microsoft Business Applications 2nd Line Support Engineer - Azure Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
14/05/2024
Full time
2nd Line Support Engineer - Azure Our client is urgently looking for an experienced 2nd Line Support Engineer to join their team based near Reading on a permanent basis. The successful candidate will have a strong understanding of Cloud computing, ideally Microsoft Azure. You will carry out technical troubleshooting and diagnostics, aiming to resolve tickets in-house. Where necessary, tickets requiring additional support will need managed escalations to third-parties. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, free on-site parking, referral scheme, discounts on tech, perks and rewards, medical schemes (virtual GP, mental health wellbeing, physiotherapy etc), social events and many more perks! 2nd Line Support Engineer - Key Skills: Experience of supporting users on M365, Azure, Business Applications, and non-Microsoft products. Good working experience of supporting Cloud Applications (Office 365, Office suite, Azure, Exchange, SharePoint, OneDrive, Teams etc) Experience of working in a similar helpdesk environment Knowledge of Azure Active Directory & Active Directory Knowledge of Microsoft Business Applications 2nd Line Support Engineer - Azure Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
CRM Solutions Consultant - Adobe Campaign/Marketo A leading marketing consultancy that currently works alongside several global corporations such as ITV, Samsung and TUI (to name a few) is currently hiring a Technical Consultant possess capabilities in Adobe Campaign or Marketo CRM that would be opening to learning Adobe Campaign. This is a technically challenging opportunity where you will consult several prestigious corporations who are looking to implement/upgrade their CRM applications. The ideal candidate will be able to build campaigns, write liquid scripts and have strong understanding of CRM/Digital Marketing activities. This is an exciting/challenging position where you will work directly with the end clients owning the delivery of day-to-day projects. Our client is offering a basic salary between £60,000 to £80,000 + Bonus + Excellent Benefits with Hybrid/Remote working to be based in Southwark, London. Core Responsibilities: The Adobe Campaign Technical Consultant will play a key role in helping clients implement, operate and run Adobe Campaign/Marketo solutions. Sometimes building from scratch and often integrating it with their CRM system and help set up programs and CRM capabilities. The day-to-day responsibilities include: Building Campaigns and deliveries within the platform Manipulating data within the Front End interface for use in CRM activities Educating clients on best practice use of Adobe Campaign Advising clients on how to use multiple elements of the platform Troubleshooting issues via hands on one-to-one deskside coaching sessions Producing documentation and training materials to support activity Using a consultative approach to help the client build confidence in the platform Understanding other marketing technology used by the client and finding the comparable methods by which functionality would be achieved within Adobe Campaign Championing the key elements of the platform that differentiate Adobe Campaign from other products Helping the client execute day to day activities by means of empowering them to find, debug and resolve issues themselves with assistance Skills required: Previous experience delivering Adobe Campaign/Marketo implementation projects A consultative approach to delivery of projects and development Experience of working directly with end clients and owning delivery of day to day projects Solid working knowledge of JavaScript, HTML, XML Web Services and database design Experience of technical support to clients and internal teams Analytical thinker, with strong problem solving skills Good communication skills; with ability to articulate ideas, problems and technical solutions in a way that non-technical people can understand Ability to build rapport with clients Enjoy working in a team, where you can listen, contribute ideas and constantly learn. Benefits package: A competitive salary between £60,000 to £80,000 Profit-based company bonus scheme Fully funded private healthcare scheme. 25 days holiday each year, plus bank holidays. Company pension scheme. We operate a number of other benefit schemes that include, cycle to work, childcare vouchers, online training and a travel card loan scheme. Hybrid and flexible working. CRM Solutions Consultant - Adobe Campaign/Marketo
13/05/2024
Full time
CRM Solutions Consultant - Adobe Campaign/Marketo A leading marketing consultancy that currently works alongside several global corporations such as ITV, Samsung and TUI (to name a few) is currently hiring a Technical Consultant possess capabilities in Adobe Campaign or Marketo CRM that would be opening to learning Adobe Campaign. This is a technically challenging opportunity where you will consult several prestigious corporations who are looking to implement/upgrade their CRM applications. The ideal candidate will be able to build campaigns, write liquid scripts and have strong understanding of CRM/Digital Marketing activities. This is an exciting/challenging position where you will work directly with the end clients owning the delivery of day-to-day projects. Our client is offering a basic salary between £60,000 to £80,000 + Bonus + Excellent Benefits with Hybrid/Remote working to be based in Southwark, London. Core Responsibilities: The Adobe Campaign Technical Consultant will play a key role in helping clients implement, operate and run Adobe Campaign/Marketo solutions. Sometimes building from scratch and often integrating it with their CRM system and help set up programs and CRM capabilities. The day-to-day responsibilities include: Building Campaigns and deliveries within the platform Manipulating data within the Front End interface for use in CRM activities Educating clients on best practice use of Adobe Campaign Advising clients on how to use multiple elements of the platform Troubleshooting issues via hands on one-to-one deskside coaching sessions Producing documentation and training materials to support activity Using a consultative approach to help the client build confidence in the platform Understanding other marketing technology used by the client and finding the comparable methods by which functionality would be achieved within Adobe Campaign Championing the key elements of the platform that differentiate Adobe Campaign from other products Helping the client execute day to day activities by means of empowering them to find, debug and resolve issues themselves with assistance Skills required: Previous experience delivering Adobe Campaign/Marketo implementation projects A consultative approach to delivery of projects and development Experience of working directly with end clients and owning delivery of day to day projects Solid working knowledge of JavaScript, HTML, XML Web Services and database design Experience of technical support to clients and internal teams Analytical thinker, with strong problem solving skills Good communication skills; with ability to articulate ideas, problems and technical solutions in a way that non-technical people can understand Ability to build rapport with clients Enjoy working in a team, where you can listen, contribute ideas and constantly learn. Benefits package: A competitive salary between £60,000 to £80,000 Profit-based company bonus scheme Fully funded private healthcare scheme. 25 days holiday each year, plus bank holidays. Company pension scheme. We operate a number of other benefit schemes that include, cycle to work, childcare vouchers, online training and a travel card loan scheme. Hybrid and flexible working. CRM Solutions Consultant - Adobe Campaign/Marketo
Global Technology Solutions Ltd
Aldermaston, Berkshire
JOB TITLE: Application Packager LOCATION: Aldermaston SALARY: £56,252 WORKING HOURS: Standard office hours 9 day working fortnight, every other Friday off Holding SC or DV clearance is a MUST. Due to the clearance required we can only progress with British nationals DETAILED JOB DESCRIPTION: Purpose of the role We are looking for customer-focused and enthusiastic candidate for our clients Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software application packaging, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going life cycle management for those applications. Behaviours * Demonstrate the ability to methodically work through issues * Identify issues end users might be facing and drive improvement and simplifications to help end user process * Maintain good working relationship with key stakeholders and support teams * Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills * Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project * Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA * Expert understanding of MSI technology, including transforms. * Document package configuration * Package defect remediation * Experience of large OS migration projects (preferably Windows 7 and Windows 10) * Data Analysis and reporting skills * Good communication skills (customer facing as you may need to speak to people in the business) * Experience of managing and maintaining a SCCM 2012 (or higher) production environment * SCCM deployment/Design experience * Some Operating System Deployment (OSD), including tools such as MDT * Experience of SCCM/WSUS patching technology * Microsoft Active Directory server * Microsoft Group Policy Objects (GPOs) * Software deployment and 3rd line support and troubleshooting * Understand and input into desktop engineering standards, processes and best practices * Involvement in delivering large scale deployments of software, eg Microsoft Office * Experience of large OS migration projects (preferably windows 10) * Highlight changes to processes or errors to the process owners. Maintain own process and working instruction documents * Work within the contractual guidelines and Statement of Work, or highlight any local shadow IT agreements * Be politically savvy and understand the concerns and priorities of our customer and our own support teams ESSENTIALS SKILLS/QUALIFICATIONS: * Basic Understanding of IT project management methodologies including agile and waterfall * Basic Knowledge of project management tools and techniques * Microsoft Active Directory server * Microsoft Group Policy Objects (GPOs) * Understand cloud technologies * Understand network topology * Must have packaged applications for Windows 7 and Windows 10 OS platforms. * Must have experience of complex application packaging. (eg Autodesk, MS Office, etc.) * Software deployment and 3rd line support and troubleshooting * Strong communication skills both written and verbal * Self-motivated with a can do attitude and comfortable working with ambiguity * Strong MSI technology * Application layering (VMware App Volumes) * Scripting experience using BAT, PowerShell and VB, C# Scripts * Ability to create and run reports * Awareness of Change and Release Management * Excellent written and verbal communication skills with a genuine enthusiasm towards IT service management * Excellent organisational skills and able to take a methodical approach * Excellent customer service skills * Strong and confident presentation skills * Professional verbal and written communication skills * Strong SCCM 2012 knowledge DESIRABLE SKILLS/QUALIFICATIONS: * ServiceNow * ITIL Foundation * Application virtualization (Microsoft APP-V) * Fundamental knowledge across Windows Operating Systems * MS SCCM 2012 As an Employee you will benefit from: * Flexible benefits including, private medial and health insurance, basic cover paid by employer * Free eye test vouchers * Company pension scheme * Income protection after 6 months' service should you be off work due to serious illness * 23 days holiday rising by 1 day per year to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support If you have the skill required, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
13/05/2024
Full time
JOB TITLE: Application Packager LOCATION: Aldermaston SALARY: £56,252 WORKING HOURS: Standard office hours 9 day working fortnight, every other Friday off Holding SC or DV clearance is a MUST. Due to the clearance required we can only progress with British nationals DETAILED JOB DESCRIPTION: Purpose of the role We are looking for customer-focused and enthusiastic candidate for our clients Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software application packaging, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going life cycle management for those applications. Behaviours * Demonstrate the ability to methodically work through issues * Identify issues end users might be facing and drive improvement and simplifications to help end user process * Maintain good working relationship with key stakeholders and support teams * Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills * Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project * Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA * Expert understanding of MSI technology, including transforms. * Document package configuration * Package defect remediation * Experience of large OS migration projects (preferably Windows 7 and Windows 10) * Data Analysis and reporting skills * Good communication skills (customer facing as you may need to speak to people in the business) * Experience of managing and maintaining a SCCM 2012 (or higher) production environment * SCCM deployment/Design experience * Some Operating System Deployment (OSD), including tools such as MDT * Experience of SCCM/WSUS patching technology * Microsoft Active Directory server * Microsoft Group Policy Objects (GPOs) * Software deployment and 3rd line support and troubleshooting * Understand and input into desktop engineering standards, processes and best practices * Involvement in delivering large scale deployments of software, eg Microsoft Office * Experience of large OS migration projects (preferably windows 10) * Highlight changes to processes or errors to the process owners. Maintain own process and working instruction documents * Work within the contractual guidelines and Statement of Work, or highlight any local shadow IT agreements * Be politically savvy and understand the concerns and priorities of our customer and our own support teams ESSENTIALS SKILLS/QUALIFICATIONS: * Basic Understanding of IT project management methodologies including agile and waterfall * Basic Knowledge of project management tools and techniques * Microsoft Active Directory server * Microsoft Group Policy Objects (GPOs) * Understand cloud technologies * Understand network topology * Must have packaged applications for Windows 7 and Windows 10 OS platforms. * Must have experience of complex application packaging. (eg Autodesk, MS Office, etc.) * Software deployment and 3rd line support and troubleshooting * Strong communication skills both written and verbal * Self-motivated with a can do attitude and comfortable working with ambiguity * Strong MSI technology * Application layering (VMware App Volumes) * Scripting experience using BAT, PowerShell and VB, C# Scripts * Ability to create and run reports * Awareness of Change and Release Management * Excellent written and verbal communication skills with a genuine enthusiasm towards IT service management * Excellent organisational skills and able to take a methodical approach * Excellent customer service skills * Strong and confident presentation skills * Professional verbal and written communication skills * Strong SCCM 2012 knowledge DESIRABLE SKILLS/QUALIFICATIONS: * ServiceNow * ITIL Foundation * Application virtualization (Microsoft APP-V) * Fundamental knowledge across Windows Operating Systems * MS SCCM 2012 As an Employee you will benefit from: * Flexible benefits including, private medial and health insurance, basic cover paid by employer * Free eye test vouchers * Company pension scheme * Income protection after 6 months' service should you be off work due to serious illness * 23 days holiday rising by 1 day per year to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support If you have the skill required, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Role Title: Oracle HCM Specialist Contract length: 12 months Location: Warwick (Hybrid 2 days per week) Day Rate: £400-450 p/d inside ir35 Role Description The employees in this JRSS will be responsible for the maintenance and support of ESR. Functional role predominantly with some technical ability required. The following skills are required in addition to IT related skills: Application knowledge of the client business process, Communication skills with end users, Understanding the end user issues/concerns; prioritizing issues for resolution, Address questions/issues raised by end users, Client IT individuals or help desk, Determine/resolve problems reported from end users, system operators & help desk. Required Skills Oracle HCM experience (eg Oracle HRMS, Oracle SSHR, Oracle Workflow, OLM, Oracle BI, SQL) Problem solving, investigative and analytical skills Experience working within application support team Exposure to querying, manipulating and configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically sensitive answers/solutions to issues as necessary Negotiation and persuasion skills Ability to work with colleagues and stakeholders at all levels Nice to have skills An understanding of ITIL framework UK Payroll Legislation Experience of working within the healthcare sector If you meet the above requirements, please apply for the vacancy to be contacted by an Experis Consultant. If you haven't been contacted within 2 weeks of application, please consider the vacancy closed.
13/05/2024
Project-based
Role Title: Oracle HCM Specialist Contract length: 12 months Location: Warwick (Hybrid 2 days per week) Day Rate: £400-450 p/d inside ir35 Role Description The employees in this JRSS will be responsible for the maintenance and support of ESR. Functional role predominantly with some technical ability required. The following skills are required in addition to IT related skills: Application knowledge of the client business process, Communication skills with end users, Understanding the end user issues/concerns; prioritizing issues for resolution, Address questions/issues raised by end users, Client IT individuals or help desk, Determine/resolve problems reported from end users, system operators & help desk. Required Skills Oracle HCM experience (eg Oracle HRMS, Oracle SSHR, Oracle Workflow, OLM, Oracle BI, SQL) Problem solving, investigative and analytical skills Experience working within application support team Exposure to querying, manipulating and configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically sensitive answers/solutions to issues as necessary Negotiation and persuasion skills Ability to work with colleagues and stakeholders at all levels Nice to have skills An understanding of ITIL framework UK Payroll Legislation Experience of working within the healthcare sector If you meet the above requirements, please apply for the vacancy to be contacted by an Experis Consultant. If you haven't been contacted within 2 weeks of application, please consider the vacancy closed.
We are working with a Technical Managed Service Provider, who are on the lookout for multiple Service Desk Engineers to joint their team. The company encourages progression within and create a personal roadmap upon joining to ensure it's clear what you need to do to progress. With brilliant training opportunities my client will also help fund accreditations to upskill you on the job! The office is based in Portishead and has free parking on site. Please ONLY apply if you can commute to Portishead on a regular basis Alongside a salary up to £38,000. Your role will involve, The Service Desk Engineer's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs and supporting Level Service Desk Technicians with training, guidance and escalations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level or at the customer site. Excellent customer facing skills is a pre-requisite. If you have the following experience please get in touch, Understanding and experience working with Microsoft Cloud technologies - Azure/AWS AD and O365 Understanding of Networking Experience working with Virtualisation platforms It would be brilliant but not essential if you have, Previous MSP Experience MAC OS experience If this sounds like the right thing for you please get in touch.
13/05/2024
Full time
We are working with a Technical Managed Service Provider, who are on the lookout for multiple Service Desk Engineers to joint their team. The company encourages progression within and create a personal roadmap upon joining to ensure it's clear what you need to do to progress. With brilliant training opportunities my client will also help fund accreditations to upskill you on the job! The office is based in Portishead and has free parking on site. Please ONLY apply if you can commute to Portishead on a regular basis Alongside a salary up to £38,000. Your role will involve, The Service Desk Engineer's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs and supporting Level Service Desk Technicians with training, guidance and escalations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level or at the customer site. Excellent customer facing skills is a pre-requisite. If you have the following experience please get in touch, Understanding and experience working with Microsoft Cloud technologies - Azure/AWS AD and O365 Understanding of Networking Experience working with Virtualisation platforms It would be brilliant but not essential if you have, Previous MSP Experience MAC OS experience If this sounds like the right thing for you please get in touch.
LA International Computer Consultants Ltd
Warwick, Warwickshire
An Oracle HCM Application Support specialist is required for the maintenance and support of ESR. It is a Functional role predominantly with some technical ability required. This is a hybrid role with 1-2 days per week on site in Warwick. INSIDE IR35 paying £450 per day via an FCSA accredited umbrella company. Required Skills *Oracle HCM experience (eg Oracle HRMS, Oracle SSHR, Oracle Workflow, OLM, Oracle BI, SQL) *Problem solving, investigative and analytical skills *Experience working within application support team *Exposure to querying, manipulating and configuring SQL *Knowledge of a help desk system and managing service requests/incidents/problems *Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) *Establish good working relationships with clients and project teams *Customer communication skills, both verbal and written *Provide politically sensitive answers/solutions to issues as necessary *Negotiation and persuasion skills *Ability to work with colleagues and stakeholders at all levels Nice to have skills *An understanding of ITIL framework *UK Payroll Legislation *Experience of working within the healthcare sector LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
13/05/2024
Project-based
An Oracle HCM Application Support specialist is required for the maintenance and support of ESR. It is a Functional role predominantly with some technical ability required. This is a hybrid role with 1-2 days per week on site in Warwick. INSIDE IR35 paying £450 per day via an FCSA accredited umbrella company. Required Skills *Oracle HCM experience (eg Oracle HRMS, Oracle SSHR, Oracle Workflow, OLM, Oracle BI, SQL) *Problem solving, investigative and analytical skills *Experience working within application support team *Exposure to querying, manipulating and configuring SQL *Knowledge of a help desk system and managing service requests/incidents/problems *Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) *Establish good working relationships with clients and project teams *Customer communication skills, both verbal and written *Provide politically sensitive answers/solutions to issues as necessary *Negotiation and persuasion skills *Ability to work with colleagues and stakeholders at all levels Nice to have skills *An understanding of ITIL framework *UK Payroll Legislation *Experience of working within the healthcare sector LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Your new role (Hybrid 2 days on site in Warwick) As an Oracle HCM Specialist, you will be part of a team responsible for the maintenance and support of ESR (Electronic Staff Records). This is a functional role predominantly, with some technical aspects. You will communicate with end users, understand their issues, prioritise issues for resolution and address the issues raised. What you'll need to succeed Oracle HCM experience (eg Oracle HRMS, Oracle SSHR, Oracle Workflow, OLM, Oracle BI, SQL) Problem solving, investigative and analytical skills Experience working within application support team Exposure to querying, manipulating and configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically sensitive answers/solutions to issues as necessary Negotiation and persuasion skills Ability to work with colleagues and stakeholders at all levels Nice to have skills An understanding of ITIL framework UK Payroll Legislation Experience of working within the healthcare sector What you'll get in return c£450 per day (inside IR35) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
13/05/2024
Project-based
Your new role (Hybrid 2 days on site in Warwick) As an Oracle HCM Specialist, you will be part of a team responsible for the maintenance and support of ESR (Electronic Staff Records). This is a functional role predominantly, with some technical aspects. You will communicate with end users, understand their issues, prioritise issues for resolution and address the issues raised. What you'll need to succeed Oracle HCM experience (eg Oracle HRMS, Oracle SSHR, Oracle Workflow, OLM, Oracle BI, SQL) Problem solving, investigative and analytical skills Experience working within application support team Exposure to querying, manipulating and configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically sensitive answers/solutions to issues as necessary Negotiation and persuasion skills Ability to work with colleagues and stakeholders at all levels Nice to have skills An understanding of ITIL framework UK Payroll Legislation Experience of working within the healthcare sector What you'll get in return c£450 per day (inside IR35) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
3rd Line Support Engineer - Glasgow Hybrid - To 52k Lorien's client, a leading provider of managed hosting, cloud, and transformation services, is seeking a 3rd Line Support Engineer to join their Support team as they grow into the new year. If you have a strong technical support background, as well as a passion for all things third line, then this is the opportunity for you. In return, you'll enjoy working for an evolving and expanding organisation, hybrid model between home and their brand-new Glasgow city centre office, access to the latest tech, and much more, so look at the finer details below: About the role: This organisation works hard to empower their customers in the digital age, and as a 3rd Line Support professional, you'll care of everything from server configuration, network support to managing backups and monitoring networks and Servers, as well as managing tasks in their datacentre. Working with a range of various technologies and software's, the 3rd Line Engineers are responsible for solving a broad area of technical issues, making sure a first-class service is always provided. About you: Strong background working with Windows and VMWare Well versed in technical customer support or helpdesk systems Knowledge of Windows Server 2008/2012/2016, IIS, Active Directory History working with RedHat/CentOS/Debian/CloudLinux, Citrix, Hyper-V, KVM Strong understanding of networking basics, OSI networking model Having previously worked with switch configurations RHCT and an MCSE/MCSA Server 2008/2012/2016 qualifications is desirable, but not essential History working within a datacentre is desirable but not essential This is a great opportunity to join a growing team at an exciting part of their history and be part of a collaborative environment where your expertise will be valued and rewarded. Apply now with your latest CV for immediate consideration. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
13/05/2024
Full time
3rd Line Support Engineer - Glasgow Hybrid - To 52k Lorien's client, a leading provider of managed hosting, cloud, and transformation services, is seeking a 3rd Line Support Engineer to join their Support team as they grow into the new year. If you have a strong technical support background, as well as a passion for all things third line, then this is the opportunity for you. In return, you'll enjoy working for an evolving and expanding organisation, hybrid model between home and their brand-new Glasgow city centre office, access to the latest tech, and much more, so look at the finer details below: About the role: This organisation works hard to empower their customers in the digital age, and as a 3rd Line Support professional, you'll care of everything from server configuration, network support to managing backups and monitoring networks and Servers, as well as managing tasks in their datacentre. Working with a range of various technologies and software's, the 3rd Line Engineers are responsible for solving a broad area of technical issues, making sure a first-class service is always provided. About you: Strong background working with Windows and VMWare Well versed in technical customer support or helpdesk systems Knowledge of Windows Server 2008/2012/2016, IIS, Active Directory History working with RedHat/CentOS/Debian/CloudLinux, Citrix, Hyper-V, KVM Strong understanding of networking basics, OSI networking model Having previously worked with switch configurations RHCT and an MCSE/MCSA Server 2008/2012/2016 qualifications is desirable, but not essential History working within a datacentre is desirable but not essential This is a great opportunity to join a growing team at an exciting part of their history and be part of a collaborative environment where your expertise will be valued and rewarded. Apply now with your latest CV for immediate consideration. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Role: Onsite IT Support Engineer Location: Lisbon, Portugal (Onsite working) Salary: Flexible dependent on experience We are working with a global, leading organisation who are in over 100 countries across the globe, who require an IT Support Engineer based in Lisbon, where you will focus on providing IT services to end users. This will be a face to face role, working in the office 5 days per week. You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors to manage all On-Site Technical Support requests to Resolution and Closure. Skills and experience required: Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customer service orientation, good communication, teamwork and interpersonal skills. Ability to problem-solve complex hardware and software issues and operate under own initiative. Knowledge of a variety of OS, Wifi, network fundamentals, software, and systems. The role is fully onsite based in Lisbon and you will be expected to commit to working full time in the office, please consider this when applying for the role. You must be a citizen of Portugal and hold the relevant right to work documentation to be successful in your application. If you are interested in the role and would like to apply, please click on the link or contact Tom Bartlett at Jumar to be considered. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
10/05/2024
Full time
Role: Onsite IT Support Engineer Location: Lisbon, Portugal (Onsite working) Salary: Flexible dependent on experience We are working with a global, leading organisation who are in over 100 countries across the globe, who require an IT Support Engineer based in Lisbon, where you will focus on providing IT services to end users. This will be a face to face role, working in the office 5 days per week. You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors to manage all On-Site Technical Support requests to Resolution and Closure. Skills and experience required: Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customer service orientation, good communication, teamwork and interpersonal skills. Ability to problem-solve complex hardware and software issues and operate under own initiative. Knowledge of a variety of OS, Wifi, network fundamentals, software, and systems. The role is fully onsite based in Lisbon and you will be expected to commit to working full time in the office, please consider this when applying for the role. You must be a citizen of Portugal and hold the relevant right to work documentation to be successful in your application. If you are interested in the role and would like to apply, please click on the link or contact Tom Bartlett at Jumar to be considered. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
£180 per day 8 weeks in total Torquay Job Specification Changing passwords in the solution (currently things are either default or not that complex for ease of install) Documenting the use of the system for backup tasks Updating the full stack Setting some initial jobs up Restoring a backup to the production side Introducing security officers to the system (I would like our cyber team to have some familiarity with the system, concepts, capabilities, basic use) Introducing other members of the team to the system Duration Required The weeks commencing 3, 10, 17, and 24 of June, and then the weeks commencing 9, 16, 23 and 30 September. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
10/05/2024
Project-based
£180 per day 8 weeks in total Torquay Job Specification Changing passwords in the solution (currently things are either default or not that complex for ease of install) Documenting the use of the system for backup tasks Updating the full stack Setting some initial jobs up Restoring a backup to the production side Introducing security officers to the system (I would like our cyber team to have some familiarity with the system, concepts, capabilities, basic use) Introducing other members of the team to the system Duration Required The weeks commencing 3, 10, 17, and 24 of June, and then the weeks commencing 9, 16, 23 and 30 September. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained. This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line/infrastructure technician. This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license. In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources/Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
10/05/2024
Full time
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained. This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line/infrastructure technician. This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license. In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources/Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Role: Onsite IT Support Engineer Location: Houstan, Texas, USA (Onsite working) Salary: Flexible dependent on experience We are working with a global, leading organisation who are in over 100 countries across the globe, who require an IT Support Engineer based in Houston, Texas where you will focus on providing IT services to end users. This will be a face to face role, working in the office 5 days per week. You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors to manage all On-Site Technical Support requests to Resolution and Closure. Skills and experience required: Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customer service orientation, good communication, teamwork and interpersonal skills. Ability to problem-solve complex hardware and software issues and operate under own initiative. Knowledge of a variety of OS, Wifi, network fundamentals, software, and systems. The role is fully onsite based in Houston, and you will be expected to commit to working full time in the office, please consider this when applying for the role. You must be a citizen of the USA and hold the relevant right to work documentation to be successful in your application. If you are interested in the role and would like to apply, please click on the link or contact Tom Bartlett at Jumar to be considered. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
10/05/2024
Full time
Role: Onsite IT Support Engineer Location: Houstan, Texas, USA (Onsite working) Salary: Flexible dependent on experience We are working with a global, leading organisation who are in over 100 countries across the globe, who require an IT Support Engineer based in Houston, Texas where you will focus on providing IT services to end users. This will be a face to face role, working in the office 5 days per week. You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors to manage all On-Site Technical Support requests to Resolution and Closure. Skills and experience required: Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customer service orientation, good communication, teamwork and interpersonal skills. Ability to problem-solve complex hardware and software issues and operate under own initiative. Knowledge of a variety of OS, Wifi, network fundamentals, software, and systems. The role is fully onsite based in Houston, and you will be expected to commit to working full time in the office, please consider this when applying for the role. You must be a citizen of the USA and hold the relevant right to work documentation to be successful in your application. If you are interested in the role and would like to apply, please click on the link or contact Tom Bartlett at Jumar to be considered. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Role: Onsite IT Support Engineer Location: Rotterdam, Holland (Onsite working) Salary: Flexible dependent on experience We are working with a global, leading organisation who are in over 100 countries across the globe, who require an IT Support Engineer based in Rotterdam, where you will focus on providing IT services to end users. This will be a face to face role, working in the office 5 days per week. You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors to manage all On-Site Technical Support requests to Resolution and Closure. Skills and experience required: Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customer service orientation, good communication, teamwork and interpersonal skills. Ability to problem-solve complex hardware and software issues and operate under own initiative. Knowledge of a variety of OS, Wifi, network fundamentals, software, and systems. The role is fully onsite based in Rotterdam, and you will be expected to commit to working full time in the office, please consider this when applying for the role. You must be a citizen of the Netherlands and hold the relevant right to work documentation to be successful in your application. If you are interested in the role and would like to apply, please click on the link or contact Tom Bartlett at Jumar to be considered. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
10/05/2024
Full time
Role: Onsite IT Support Engineer Location: Rotterdam, Holland (Onsite working) Salary: Flexible dependent on experience We are working with a global, leading organisation who are in over 100 countries across the globe, who require an IT Support Engineer based in Rotterdam, where you will focus on providing IT services to end users. This will be a face to face role, working in the office 5 days per week. You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors to manage all On-Site Technical Support requests to Resolution and Closure. Skills and experience required: Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customer service orientation, good communication, teamwork and interpersonal skills. Ability to problem-solve complex hardware and software issues and operate under own initiative. Knowledge of a variety of OS, Wifi, network fundamentals, software, and systems. The role is fully onsite based in Rotterdam, and you will be expected to commit to working full time in the office, please consider this when applying for the role. You must be a citizen of the Netherlands and hold the relevant right to work documentation to be successful in your application. If you are interested in the role and would like to apply, please click on the link or contact Tom Bartlett at Jumar to be considered. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
IT Support Team Leader- Harrogate, North Yorkshire Skills: Office365, Windows 2016/2019 Server, LANs/WANs/VPN/VLANs. Active Directory, TCP/IP Networks, IT Support, Network Support, Helpdesk, Team Leadership Location : Harrogate, North Yorkshire (Hybrid work - 2-3days in the office per week) Salary: £37,000 - £42,000 + Full Benefits Package Details: Well established Harrogate based company are immediately seeking an IT Support Team Leader to join their small IT Team to provide in-house thirdline technical support to their endusers; as well as team leadership. The role is very hands-on of which 80% of the role is predominately thirdline support of their IT infrastructure, networks, and cybersecurity; and the remainder is leading and supervising the small team, as well as involvement and leading your own projects. Technically, candidates must ideally possess good skills in Office365 administration, Active Directory, Windows 2016/2019 Server, network administration (LANs/WANs/VPNs/TCP/IP/Firewalls, cabling, patching etc), and basic cybersecurity skills ideally utilising Sophos and Sonicwall.There is no expectation that you possess all these skills, but a good complement of them would be appreciated. The skills that you do not possess can be an opportunity to learn these new technologies. This is a new role within the team, and will operate as the IT Manager's right-hand. As such, there is a degree of flexibility around the role remit which can be discussed at interview. Strong leadership/supervisory experience is essential as well as good general all round IT Skills. Due to the variety of issues that you may face daily, the ability to be adaptable, logical, and methodical in your approach are critical. Academically, you must possess ANY relevant IT/Computing/Computer Science qualification (BSc degree, diploma, certification - eg COMPTIA, Cisco, Microsoft, VMware etc). If you are up for a challenge, with a company that's going places, please APPLY NOW! This role is commutable from Harrogate, Leeds, Bradford, York, Knaresborough, Ripon, Wetherby, Otley, Skipton, Wakefield, North Yorkshire, West Yorkshire Potential candidates must be fully eligible to work in the UK without the need for visa sponsorship(either now or in the future) . IT Mob Limited are acting as an Agency in relation to this vacancy, and are an Equal Opportunities Employer.
10/05/2024
Full time
IT Support Team Leader- Harrogate, North Yorkshire Skills: Office365, Windows 2016/2019 Server, LANs/WANs/VPN/VLANs. Active Directory, TCP/IP Networks, IT Support, Network Support, Helpdesk, Team Leadership Location : Harrogate, North Yorkshire (Hybrid work - 2-3days in the office per week) Salary: £37,000 - £42,000 + Full Benefits Package Details: Well established Harrogate based company are immediately seeking an IT Support Team Leader to join their small IT Team to provide in-house thirdline technical support to their endusers; as well as team leadership. The role is very hands-on of which 80% of the role is predominately thirdline support of their IT infrastructure, networks, and cybersecurity; and the remainder is leading and supervising the small team, as well as involvement and leading your own projects. Technically, candidates must ideally possess good skills in Office365 administration, Active Directory, Windows 2016/2019 Server, network administration (LANs/WANs/VPNs/TCP/IP/Firewalls, cabling, patching etc), and basic cybersecurity skills ideally utilising Sophos and Sonicwall.There is no expectation that you possess all these skills, but a good complement of them would be appreciated. The skills that you do not possess can be an opportunity to learn these new technologies. This is a new role within the team, and will operate as the IT Manager's right-hand. As such, there is a degree of flexibility around the role remit which can be discussed at interview. Strong leadership/supervisory experience is essential as well as good general all round IT Skills. Due to the variety of issues that you may face daily, the ability to be adaptable, logical, and methodical in your approach are critical. Academically, you must possess ANY relevant IT/Computing/Computer Science qualification (BSc degree, diploma, certification - eg COMPTIA, Cisco, Microsoft, VMware etc). If you are up for a challenge, with a company that's going places, please APPLY NOW! This role is commutable from Harrogate, Leeds, Bradford, York, Knaresborough, Ripon, Wetherby, Otley, Skipton, Wakefield, North Yorkshire, West Yorkshire Potential candidates must be fully eligible to work in the UK without the need for visa sponsorship(either now or in the future) . IT Mob Limited are acting as an Agency in relation to this vacancy, and are an Equal Opportunities Employer.
Pyramid Consulting Europe Ltd
Livingston, West Lothian
Summary: The main function of a Technical Service Desk Analyst is to provide technical assistance to computer system users. A typical technical service desk analyst is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Job Responsibilities: Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity May install software or perform hardware testing remotely Enter commands and observe system functioning to verify correct operations and detect errors Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Qualifications: Associate's degree in computer related field or equivalent training required Verbal and written communication skills, problem solving skills, customer service and interpersonal skills Basic ability to work independently and manage one's time Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and Internet directory services software
09/05/2024
Project-based
Summary: The main function of a Technical Service Desk Analyst is to provide technical assistance to computer system users. A typical technical service desk analyst is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Job Responsibilities: Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity May install software or perform hardware testing remotely Enter commands and observe system functioning to verify correct operations and detect errors Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Qualifications: Associate's degree in computer related field or equivalent training required Verbal and written communication skills, problem solving skills, customer service and interpersonal skills Basic ability to work independently and manage one's time Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and Internet directory services software