I am currently recruiting for an Enterprise Governance, Risk & Compliance Advisor for a Global Consultancy on a permanent basis. The position can be based fully remote in the UK. The role focuses on supporting security best practices across the EU in alignment with enterprise goals. This involves overseeing various functional areas such as Audit Lifecycle support, Security Policy Lifecycle Management, Client RFI/RFP/Questionnaires, and promoting Information Risk Management, Regulatory Compliance, and Security Awareness. The role requires coordination of IT Security audits, policy review and modification, engagement with clients, identification of critical issues, staying updated on global regulations, providing guidance, acting as a security risk advisor, facilitating implementation of security controls, and driving security awareness programs. Responsibilities: Coordinate IT Security audits, providing guidance to EU control owners, and ensuring alignment with global audit schedules. Oversee the annual review, modification, and approval of EU IT Security Policies, addressing regional requirements while aligning with global policies. Respond to prospect and client RFI's, RFP's, and other questionnaires. Identify and communicate critical issues affecting customer or corporate security objectives. Stay informed about changing global regulations and best practices, providing guidance internally. Act as a security risk advisor, meeting global and regional regulation timelines aligned with business demands and risk appetite. Provide guidance to functional teams regarding the implementation, monitoring, and reporting of security control processes, documentation, and compliance measures. Actively represent and promote security awareness within the organization. Acquire proficiency in working with existing GRC Tools, automation, and integration with other applications for evidence collection. Qualifications: Bachelor's Degree or equivalent in Information Risk Management, Engineering, MIS, Audit, or related fields. 5+ years of cumulative professional experience, including 4+ years of working knowledge in information risk management, auditing, regulatory compliance, and information security in private and cloud IT environments. Professional certifications from ISACA, ISO, ISC2, or SANS GIAC are required. Working knowledge of Information Security and Technical Policy Lifecycle. Familiarity with frameworks like SOC 2, SOX, ISO 27001, and annual audit cycle processes is highly desired. Experience in auditing cloud-based technologies, preferably AWS and Azure, is preferred. Strong capabilities in control gap analysis, review, and validation of security and regulatory requirements. Experience in reviewing and responding to client security and compliance questionnaires. Familiarity with GRC methodologies, risk analytic tools, and development of information risk metrics. Excellent communication, presentation, teamwork, and client service skills. Integrity within a professional environment. Experience interacting with internal resources, management, external clients, and auditors. Self-learner with the ability to work in an agile and cross-functional environment. Strong presentation and project management skills. Results-oriented with multitasking and analytical/troubleshooting abilities. Aptitude to prioritize and manage sensitive projects concurrently. Strong organisational, time management, decision-making, and problem-solving skills. Salary/package: £70,000 - £80,000 basic salary Discretionary bonus Remote working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website
26/04/2024
Full time
I am currently recruiting for an Enterprise Governance, Risk & Compliance Advisor for a Global Consultancy on a permanent basis. The position can be based fully remote in the UK. The role focuses on supporting security best practices across the EU in alignment with enterprise goals. This involves overseeing various functional areas such as Audit Lifecycle support, Security Policy Lifecycle Management, Client RFI/RFP/Questionnaires, and promoting Information Risk Management, Regulatory Compliance, and Security Awareness. The role requires coordination of IT Security audits, policy review and modification, engagement with clients, identification of critical issues, staying updated on global regulations, providing guidance, acting as a security risk advisor, facilitating implementation of security controls, and driving security awareness programs. Responsibilities: Coordinate IT Security audits, providing guidance to EU control owners, and ensuring alignment with global audit schedules. Oversee the annual review, modification, and approval of EU IT Security Policies, addressing regional requirements while aligning with global policies. Respond to prospect and client RFI's, RFP's, and other questionnaires. Identify and communicate critical issues affecting customer or corporate security objectives. Stay informed about changing global regulations and best practices, providing guidance internally. Act as a security risk advisor, meeting global and regional regulation timelines aligned with business demands and risk appetite. Provide guidance to functional teams regarding the implementation, monitoring, and reporting of security control processes, documentation, and compliance measures. Actively represent and promote security awareness within the organization. Acquire proficiency in working with existing GRC Tools, automation, and integration with other applications for evidence collection. Qualifications: Bachelor's Degree or equivalent in Information Risk Management, Engineering, MIS, Audit, or related fields. 5+ years of cumulative professional experience, including 4+ years of working knowledge in information risk management, auditing, regulatory compliance, and information security in private and cloud IT environments. Professional certifications from ISACA, ISO, ISC2, or SANS GIAC are required. Working knowledge of Information Security and Technical Policy Lifecycle. Familiarity with frameworks like SOC 2, SOX, ISO 27001, and annual audit cycle processes is highly desired. Experience in auditing cloud-based technologies, preferably AWS and Azure, is preferred. Strong capabilities in control gap analysis, review, and validation of security and regulatory requirements. Experience in reviewing and responding to client security and compliance questionnaires. Familiarity with GRC methodologies, risk analytic tools, and development of information risk metrics. Excellent communication, presentation, teamwork, and client service skills. Integrity within a professional environment. Experience interacting with internal resources, management, external clients, and auditors. Self-learner with the ability to work in an agile and cross-functional environment. Strong presentation and project management skills. Results-oriented with multitasking and analytical/troubleshooting abilities. Aptitude to prioritize and manage sensitive projects concurrently. Strong organisational, time management, decision-making, and problem-solving skills. Salary/package: £70,000 - £80,000 basic salary Discretionary bonus Remote working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. A fantastic new opportunity has become available for Operational Risk Analyst with one of our Financial Services clients based in Chester. Role : Operational Risk Analyst Location : Chester (3 Days week Onsite) Duration : 12 Months Status : Inside IR35 The role of the Risk Lead is to partner and support Currency, Commodities, & Derivatives Operations (CCDO) teams and senior leaders to proactively identify, quantify, prioritize, and mitigate risks. Experience and Skills required : Experience within enterprise Risk Framework supporting, Risk Issue and risk management. Worked within Equities, Derivatives, FX, commodities, Trade Control. Collaborate and debate with Audit, Compliance & Operational Risk partners on findings and emerging themes. Excellent people/stakeholder management skills at all levels of seniority Strong analytical skills, attention to detail and objective problem solver Ability to work independently and be results driven whilst being a strong team player. Organized and able to present issues effectively and with impact. Strong multitasking abilities, proactive approach to successfully comply with multiple deadlines and initiatives globally. Experience in a 1st line risk role, 2nd line risk or Audit function. Excellent communication skills (both written and verbal) to be able to drive and influence risk-based decisions. Responsibilities: The role will work with the Derivatives and Balance Management Operations leadership to identify key risks and solutions to improve the risk profile of the area. Members of the Risk Lead Team are trusted advisors to CCDO functions and leadership by providing independent oversight and assessment of their risk environment. It is our role to strengthen the control environment, improve control culture & practices and promote the CCDO Risk Principles embedding a robust risk culture across the organization. Close interaction and engagement with CCDO functional leadership to provide guidance on identified risk and control issues, escalation triage, formal capture of audit issues & operational events and development of associated remediation plans. Coordinate, oversee and manage input and engagement for Regulatory Exams, Corporate Audits and Target Risk Assessments impacting CCDO functions & processes and associated remediation of findings, including Matters Requiring Attention/Immediate Attention (MRA/MRIA) Develop and maintain Single Process Inventory (SPI) framework, ensure adherence to Process Management Standard requirements including metric performance oversight. Collaborate and debate with Audit, Compliance & Operational Risk partners on findings and emerging themes. Ensure compliance with critical deadlines for risk identification, escalation and remediation. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me
26/04/2024
Project-based
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. A fantastic new opportunity has become available for Operational Risk Analyst with one of our Financial Services clients based in Chester. Role : Operational Risk Analyst Location : Chester (3 Days week Onsite) Duration : 12 Months Status : Inside IR35 The role of the Risk Lead is to partner and support Currency, Commodities, & Derivatives Operations (CCDO) teams and senior leaders to proactively identify, quantify, prioritize, and mitigate risks. Experience and Skills required : Experience within enterprise Risk Framework supporting, Risk Issue and risk management. Worked within Equities, Derivatives, FX, commodities, Trade Control. Collaborate and debate with Audit, Compliance & Operational Risk partners on findings and emerging themes. Excellent people/stakeholder management skills at all levels of seniority Strong analytical skills, attention to detail and objective problem solver Ability to work independently and be results driven whilst being a strong team player. Organized and able to present issues effectively and with impact. Strong multitasking abilities, proactive approach to successfully comply with multiple deadlines and initiatives globally. Experience in a 1st line risk role, 2nd line risk or Audit function. Excellent communication skills (both written and verbal) to be able to drive and influence risk-based decisions. Responsibilities: The role will work with the Derivatives and Balance Management Operations leadership to identify key risks and solutions to improve the risk profile of the area. Members of the Risk Lead Team are trusted advisors to CCDO functions and leadership by providing independent oversight and assessment of their risk environment. It is our role to strengthen the control environment, improve control culture & practices and promote the CCDO Risk Principles embedding a robust risk culture across the organization. Close interaction and engagement with CCDO functional leadership to provide guidance on identified risk and control issues, escalation triage, formal capture of audit issues & operational events and development of associated remediation plans. Coordinate, oversee and manage input and engagement for Regulatory Exams, Corporate Audits and Target Risk Assessments impacting CCDO functions & processes and associated remediation of findings, including Matters Requiring Attention/Immediate Attention (MRA/MRIA) Develop and maintain Single Process Inventory (SPI) framework, ensure adherence to Process Management Standard requirements including metric performance oversight. Collaborate and debate with Audit, Compliance & Operational Risk partners on findings and emerging themes. Ensure compliance with critical deadlines for risk identification, escalation and remediation. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me
Role Title: Genesys SME Duration: 6 week contract Location: Remote Rate: £650 - Umbrella only (inside IR35) Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. Technical Consultation and Support: Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. Performance Optimization and Tuning: Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. Training and Knowledge Transfer: Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. Vendor Management and Relationship Building: Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Key Skills/requirements Bachelor's or master's degree in computer science, Information Technology, or related field. 10+ years of experience in contact center technology implementation, with a focus on Genesys solutions. Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
26/04/2024
Project-based
Role Title: Genesys SME Duration: 6 week contract Location: Remote Rate: £650 - Umbrella only (inside IR35) Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. Technical Consultation and Support: Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. Performance Optimization and Tuning: Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. Training and Knowledge Transfer: Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. Vendor Management and Relationship Building: Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Key Skills/requirements Bachelor's or master's degree in computer science, Information Technology, or related field. 10+ years of experience in contact center technology implementation, with a focus on Genesys solutions. Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Network Consultant - €80-85K + BONUS + CAR ALLOWANCE Capellen, Luxembourg My client a highly successful Global IT Services company are looking for a skilled & dynamic Network Consultant with a focus on Enterprise Network & Data Centre solutions. If successful, you will serve as a critical link between technical expertise & client engagement, providing pre-sales support and delivering both network and data centre solutions to help clients along their digital transformation journey. Responsibilities Act as the primary point of contact for clients, understanding their enterprise network and data centre infrastructure needs. Collaborate with the sales team and clients to design customised Cisco-based solutions that align with client requirements. Deliver compelling technical presentations & demonstrations to showcase the benefits and features of our Cisco solutions. Collaborate with clients to assess their network and data centre needs, designing Cisco network and data centre solutions that meet business objectives, scalability, and security requirements. Develop technical design documentation such as high-level design, low level design, bill of material, configuration templates. Stay up to date with the latest Cisco technologies, trends, and best practices. What will make you a good fit for the role? Help Client navigate through the ever-evolving network infrastructure and become a trusted advisor. Excellent understanding of Network topology, design and implementation of Routers & Switches. Experience in Presales or Sales, solid knowledge regarding IT infrastructure, and cloud services. Ability to translate business requirements into high level technical requirement. Lead a project in design and implementation using skills in routing, switching, Firewall, wireless, enterprise & Data Centre technologies. Design & implementation of SD-WAN and cloud connectivity solution for Cisco, Silver Peak, Palo Alto etc. Exposure to multi-vendor technologies in enterprise network with experience to design and implement them. CCNP/JNCIP, CCDP, JNCIE/CCIE (a plus), AWS, Azure, ITIL. Network Consultant - €80-85K + BONUS + CAR ALLOWANCE
25/04/2024
Full time
Network Consultant - €80-85K + BONUS + CAR ALLOWANCE Capellen, Luxembourg My client a highly successful Global IT Services company are looking for a skilled & dynamic Network Consultant with a focus on Enterprise Network & Data Centre solutions. If successful, you will serve as a critical link between technical expertise & client engagement, providing pre-sales support and delivering both network and data centre solutions to help clients along their digital transformation journey. Responsibilities Act as the primary point of contact for clients, understanding their enterprise network and data centre infrastructure needs. Collaborate with the sales team and clients to design customised Cisco-based solutions that align with client requirements. Deliver compelling technical presentations & demonstrations to showcase the benefits and features of our Cisco solutions. Collaborate with clients to assess their network and data centre needs, designing Cisco network and data centre solutions that meet business objectives, scalability, and security requirements. Develop technical design documentation such as high-level design, low level design, bill of material, configuration templates. Stay up to date with the latest Cisco technologies, trends, and best practices. What will make you a good fit for the role? Help Client navigate through the ever-evolving network infrastructure and become a trusted advisor. Excellent understanding of Network topology, design and implementation of Routers & Switches. Experience in Presales or Sales, solid knowledge regarding IT infrastructure, and cloud services. Ability to translate business requirements into high level technical requirement. Lead a project in design and implementation using skills in routing, switching, Firewall, wireless, enterprise & Data Centre technologies. Design & implementation of SD-WAN and cloud connectivity solution for Cisco, Silver Peak, Palo Alto etc. Exposure to multi-vendor technologies in enterprise network with experience to design and implement them. CCNP/JNCIP, CCDP, JNCIE/CCIE (a plus), AWS, Azure, ITIL. Network Consultant - €80-85K + BONUS + CAR ALLOWANCE
Billing Specialist Full time - Contract - 6 months rolling contract - Hybrid (3 days in the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be a great role for you. What you will do: Reporting to the Billing Operations Manager, you will ensure Billing delivery excellence particularly focusing on the implementation of efficient payments via portals with an emphasis on delivering positive customer experience. You support peers, leaders, sales, and other key stakeholders in delivering billing efficacy. You will be one of the main points of back-up for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Manage customer requests related to portals Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process improvements Identify opportunities and improvements to deliver on process automation goals Collaborate with internal stakeholders Partner with Sales and AR to resolve billing and collections issues; Deliver on other priorities as assigned to execute on the Billing mandate. What you will need: Minimum 3+ years of experience in a billing function ideally within a tech or IT company Extensive experience of managing complex and varied relationships with third party portals Good reporting skills which include expertise on Excel Knowledge of invoicing and collections processes and best practices and is viewed as a trusted advisor to the Senior Opentext Sales Organization. Applies expertise to multiple ASP A customer focused, problem solving mindset Ability to work as part of a team to contribute subject matter expertise in support of a successful outcome. Experience in delivering high quality guidance against challenging timelines. Excellent attention to detail and analytical ability. What you will get in return: In return, my client will offer a friendly and supportive working environment based in an amazing office, and the opportunity to work with a team of professionals where you will continue to grow in experience. For the right person, this could become a permanent role. The company work on a hybrid basis with 3 days onsite. They provide parking and also operate a shuttle bus from Reading station should you wish to commute by train. Work with Crone Corkill Let's find you that dream job. We're built on our connections, and we believe that at the heart of good recruitment, is people connecting with people on a more human level. We know finding your dream job isn't always easy, but it's worth it. We recruit in these pillars, across a host of industries. Business Support HR, Marketing IT Finance & Banking We're genuine in our drive to help you find a job that suits your needs, skills, and experience.
25/04/2024
Project-based
Billing Specialist Full time - Contract - 6 months rolling contract - Hybrid (3 days in the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be a great role for you. What you will do: Reporting to the Billing Operations Manager, you will ensure Billing delivery excellence particularly focusing on the implementation of efficient payments via portals with an emphasis on delivering positive customer experience. You support peers, leaders, sales, and other key stakeholders in delivering billing efficacy. You will be one of the main points of back-up for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Manage customer requests related to portals Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process improvements Identify opportunities and improvements to deliver on process automation goals Collaborate with internal stakeholders Partner with Sales and AR to resolve billing and collections issues; Deliver on other priorities as assigned to execute on the Billing mandate. What you will need: Minimum 3+ years of experience in a billing function ideally within a tech or IT company Extensive experience of managing complex and varied relationships with third party portals Good reporting skills which include expertise on Excel Knowledge of invoicing and collections processes and best practices and is viewed as a trusted advisor to the Senior Opentext Sales Organization. Applies expertise to multiple ASP A customer focused, problem solving mindset Ability to work as part of a team to contribute subject matter expertise in support of a successful outcome. Experience in delivering high quality guidance against challenging timelines. Excellent attention to detail and analytical ability. What you will get in return: In return, my client will offer a friendly and supportive working environment based in an amazing office, and the opportunity to work with a team of professionals where you will continue to grow in experience. For the right person, this could become a permanent role. The company work on a hybrid basis with 3 days onsite. They provide parking and also operate a shuttle bus from Reading station should you wish to commute by train. Work with Crone Corkill Let's find you that dream job. We're built on our connections, and we believe that at the heart of good recruitment, is people connecting with people on a more human level. We know finding your dream job isn't always easy, but it's worth it. We recruit in these pillars, across a host of industries. Business Support HR, Marketing IT Finance & Banking We're genuine in our drive to help you find a job that suits your needs, skills, and experience.
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Solution Customer Success Manager Location: Shoreditch, London (Hybrid) Duration: 12 months contract initially The role: Client's Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic engagement role to help customers better leverage their client's technology and helping us achieve our Customer Success mission of accelerating value for our customers." This will be achieved by using a combination of success programs and high touch services to drive measurable business outcomes. CSMs should have a good understanding of the Campaign Management and Customer Journey Orchestration space and ability to ask relevant questions to uncover and address customers specific needs. What you'll do: Drive adoption and value: During the customer journey, review and diagnose adoption and utilization and based on your findings engage with customers to plan and deliver adoption and value workshops, ensuring customer employee best practices for maximum value. Ensure renewal and expansion health: Identify adoption and risk needs across the portfolio of customers. Engage with our customers to remediate challenges and risks with client's technology and partnership. After identifying the root cause of the issue, you will build an action plan and pull in the right resources to execute that plan. Acts as the main point of contact throughout the dynamic engagement, defining a success plan with clear outcomes and ensures clear communication across Customer executives, business partners and operational resources. Delivers an exceptional customer experience with proactive communication, applying the right internal resources, and optimally using our customer engagement model to meet customer business goals. Be a trusted advisor: Share solution insights with our customers, demo new features as the get launched and explain how they can help our customers achieve more. Be a customer advocate: Build a strong relationship with our Support, Sales, Marketing, Solution Consulting and Professional Services teams and bring customer insights back into the business. What you need to succeed: Bachelor's or Master's Degree 5+ years of experience in post-sales account management or consulting roles in Software as a Service, Digital Marketing. Candidates with pre-sales, marketing agency background or relevant client-side experience will also be considered. Demonstrate a solid understanding of Campaign Management industry best practices. A drive for customer success and a proven record of successfully leading customer relationships and managing technical projects. Ability to understand and analyze data to spot customer risk. Strong communication and interpersonal skills. Ability to prioritize, multi-task, and perform effectively under situations with multiple competing priorities. Exceptional organizational, presentation, and communication skills, both verbal and written (in English) Demonstrate passion for the role, energy, curiosity, and enthusiasm to achieve results.
25/04/2024
Project-based
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Solution Customer Success Manager Location: Shoreditch, London (Hybrid) Duration: 12 months contract initially The role: Client's Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic engagement role to help customers better leverage their client's technology and helping us achieve our Customer Success mission of accelerating value for our customers." This will be achieved by using a combination of success programs and high touch services to drive measurable business outcomes. CSMs should have a good understanding of the Campaign Management and Customer Journey Orchestration space and ability to ask relevant questions to uncover and address customers specific needs. What you'll do: Drive adoption and value: During the customer journey, review and diagnose adoption and utilization and based on your findings engage with customers to plan and deliver adoption and value workshops, ensuring customer employee best practices for maximum value. Ensure renewal and expansion health: Identify adoption and risk needs across the portfolio of customers. Engage with our customers to remediate challenges and risks with client's technology and partnership. After identifying the root cause of the issue, you will build an action plan and pull in the right resources to execute that plan. Acts as the main point of contact throughout the dynamic engagement, defining a success plan with clear outcomes and ensures clear communication across Customer executives, business partners and operational resources. Delivers an exceptional customer experience with proactive communication, applying the right internal resources, and optimally using our customer engagement model to meet customer business goals. Be a trusted advisor: Share solution insights with our customers, demo new features as the get launched and explain how they can help our customers achieve more. Be a customer advocate: Build a strong relationship with our Support, Sales, Marketing, Solution Consulting and Professional Services teams and bring customer insights back into the business. What you need to succeed: Bachelor's or Master's Degree 5+ years of experience in post-sales account management or consulting roles in Software as a Service, Digital Marketing. Candidates with pre-sales, marketing agency background or relevant client-side experience will also be considered. Demonstrate a solid understanding of Campaign Management industry best practices. A drive for customer success and a proven record of successfully leading customer relationships and managing technical projects. Ability to understand and analyze data to spot customer risk. Strong communication and interpersonal skills. Ability to prioritize, multi-task, and perform effectively under situations with multiple competing priorities. Exceptional organizational, presentation, and communication skills, both verbal and written (in English) Demonstrate passion for the role, energy, curiosity, and enthusiasm to achieve results.
Digital & Technology Advisory Lead) - Aero and Rail Transportation Location: UK/Europe ( Preferably: UK/France/Italy ) Remote-Flexible for travel if required Experience: 10+ years of experience in an ER&D segment, a technology leader having performed roles in Business Development, Pre-sales, Customer facing engagements, Industry expert working and living in Europe. Job Description Business Development Skills & Experience: Driving end-to-end pursuit cycle Work very closely (possibly co-located) and working closely with Sales & Account Management to identify/create, qualify and drive to closure, opportunities with medical devices and healthcare providers. Shape and solution software engagements in collaboration with subject matter experts as relevant. Develop and communicate compelling value propositions with key stakeholders (CTO/Engineering/Product Digital Org.); Client relationship management and networking with Clients R&D peers: Forging strong relationships Build trusted advisor relationships and influential partnerships with clients R&D peer architect/SMEs/specialist based on a strong foundation of business and technology expertise and leverage them to gather insights concerning eg on-going/upcoming project initiatives/WoW/technical approaches-directions at customer end Job Description Summary Lead will be responsible for supporting the go-to-market efforts of Client's Aero and Rail Transport business having worked in the industry and deep understanding of the market including trends and projects in rolling stock, rail control, services, and infrastructure. Signaling and Supervision systems, next Generation Platforms, Cybersecurity. An ideal candidate should be familiar with and having been involved with generating new business in following areas: - Digital Engineering (Digital Thread, PLM, MOM, Aftermarket sales), Digital Technology (Data Platforms, Data Analytics, GEN AI Cloud software solutions), - Autonomous Solutions (Smart Factors, Intelligent Products, hyper sensorization and IoT, V&V, H/W Build to Spec Products, and S/W Embedded solutions, Wireless Connectivity in Aero& Rail Transport), - Sustainability (Renewable materials and smart grids, renewable fuels eg, Hydrogen, Electrification and EV solutions)
23/04/2024
Full time
Digital & Technology Advisory Lead) - Aero and Rail Transportation Location: UK/Europe ( Preferably: UK/France/Italy ) Remote-Flexible for travel if required Experience: 10+ years of experience in an ER&D segment, a technology leader having performed roles in Business Development, Pre-sales, Customer facing engagements, Industry expert working and living in Europe. Job Description Business Development Skills & Experience: Driving end-to-end pursuit cycle Work very closely (possibly co-located) and working closely with Sales & Account Management to identify/create, qualify and drive to closure, opportunities with medical devices and healthcare providers. Shape and solution software engagements in collaboration with subject matter experts as relevant. Develop and communicate compelling value propositions with key stakeholders (CTO/Engineering/Product Digital Org.); Client relationship management and networking with Clients R&D peers: Forging strong relationships Build trusted advisor relationships and influential partnerships with clients R&D peer architect/SMEs/specialist based on a strong foundation of business and technology expertise and leverage them to gather insights concerning eg on-going/upcoming project initiatives/WoW/technical approaches-directions at customer end Job Description Summary Lead will be responsible for supporting the go-to-market efforts of Client's Aero and Rail Transport business having worked in the industry and deep understanding of the market including trends and projects in rolling stock, rail control, services, and infrastructure. Signaling and Supervision systems, next Generation Platforms, Cybersecurity. An ideal candidate should be familiar with and having been involved with generating new business in following areas: - Digital Engineering (Digital Thread, PLM, MOM, Aftermarket sales), Digital Technology (Data Platforms, Data Analytics, GEN AI Cloud software solutions), - Autonomous Solutions (Smart Factors, Intelligent Products, hyper sensorization and IoT, V&V, H/W Build to Spec Products, and S/W Embedded solutions, Wireless Connectivity in Aero& Rail Transport), - Sustainability (Renewable materials and smart grids, renewable fuels eg, Hydrogen, Electrification and EV solutions)
Connectivity Support Executive Hourly rate €40 - €47 Euro Amsterdam - Hybrid 6 months Responsibilities: Act as the technical point of contact for Connectivity Partners, direct-connected hotel chains and internal Accommodation Partner teams Analyze & troubleshoot Connectivity related issues to enable a flawless exchange of inventory & reservation data Proactively review connectivity quality scores of our biggest Connectivity Partners. Collaborate with them to improve the overall connectivity quality following a set of best practices Provide test and roll out support on new technical solutions to Connectivity Partners to drive better Accommodation Partner experiences. This entails conducting scoping calls on implementation planning & technical specifications, proactive advisory on how to program towards our interface, regular check in on progress and final testing of the new solution Coordinate and facilitate the roll out of new interface connections for direct-connected hotel chains Drive the certification process of new Connectivity Partners. Provide guidance on requirements, assist them throughout the process and test the functionality Identify product bugs, validate them and assess business impact. Work with product teams to get them addressed Contribute to the creation of self help content for Connectivity Partners and internal teams. Educate internal teams on technical connectivity concepts to reduce inbound volume Identify and follow through on opportunities for structural improvement which reduce "customer" effort and/or realize internal efficiencies Participate in global community projects to improve the Connectivity/Accommodation Partner and/or guest experience Skills: BA/BS degree, preferably in Engineering, Computer Science, Information Systems or related field; or equivalent professional experience. Understanding of XML. Knowledge of MySQL is a plus. 2+ Years experience in technical or operational support role. Analytical & problem solving skills with an eye for detail. Excellent interpersonal communication & collaboration skills. Fluent in English (spoken & written). Driven, volunteering for new challenges without being asked, and taking ownership of your work. Willing to face all challenges with enthusiasm, and positivity. Can bend and twist with the changes as they come your way. Ability to prioritize and deliver according to deadlines and SLAs. Ability to effectively work within a fast growing and changing organization Customer focused & can-do attitude.
23/04/2024
Project-based
Connectivity Support Executive Hourly rate €40 - €47 Euro Amsterdam - Hybrid 6 months Responsibilities: Act as the technical point of contact for Connectivity Partners, direct-connected hotel chains and internal Accommodation Partner teams Analyze & troubleshoot Connectivity related issues to enable a flawless exchange of inventory & reservation data Proactively review connectivity quality scores of our biggest Connectivity Partners. Collaborate with them to improve the overall connectivity quality following a set of best practices Provide test and roll out support on new technical solutions to Connectivity Partners to drive better Accommodation Partner experiences. This entails conducting scoping calls on implementation planning & technical specifications, proactive advisory on how to program towards our interface, regular check in on progress and final testing of the new solution Coordinate and facilitate the roll out of new interface connections for direct-connected hotel chains Drive the certification process of new Connectivity Partners. Provide guidance on requirements, assist them throughout the process and test the functionality Identify product bugs, validate them and assess business impact. Work with product teams to get them addressed Contribute to the creation of self help content for Connectivity Partners and internal teams. Educate internal teams on technical connectivity concepts to reduce inbound volume Identify and follow through on opportunities for structural improvement which reduce "customer" effort and/or realize internal efficiencies Participate in global community projects to improve the Connectivity/Accommodation Partner and/or guest experience Skills: BA/BS degree, preferably in Engineering, Computer Science, Information Systems or related field; or equivalent professional experience. Understanding of XML. Knowledge of MySQL is a plus. 2+ Years experience in technical or operational support role. Analytical & problem solving skills with an eye for detail. Excellent interpersonal communication & collaboration skills. Fluent in English (spoken & written). Driven, volunteering for new challenges without being asked, and taking ownership of your work. Willing to face all challenges with enthusiasm, and positivity. Can bend and twist with the changes as they come your way. Ability to prioritize and deliver according to deadlines and SLAs. Ability to effectively work within a fast growing and changing organization Customer focused & can-do attitude.
Data DevOps Engineer - DevOps, Big data - Permanent - Gloucestershire Location: Gloucestershire/Bristol (full-time onsite) Salary: £65 - £95K per annum Negotiable DOE Benefits: Flexible working hours, career opportunities, private medical, excellent pension, and social benefits Active DV Clearance is highly desirable. Please note that candidates will need to be eligible to undergo DV Clearance. The Client: Curo are collaborating with a global edge-to-cloud company advancing the way people live and work. They help companies connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. The Candidate: We are looking for a bright, driven, customer focussed professional to join our clients Hybrid Cloud Delivery team, and work alongside Enterprise Data Engineering Consultants to accelerate and drive data engineering opportunities. This is a fantastic opportunity for a dynamic individual with big ambitions, who is an established technologist with both outstanding technical ability and consultative mindset. This would suit an open-minded personable self-starter who relishes the fluidity and collaborative nature of consultancy. The Role: This role sits on our clients Advisory and Professional Services delivery team, who provide thought-leadership, industry know-how and technical excellence to consultative engagements. Helping customers to reap maximum business benefit from their technical investments, leveraging best in class Vender & Partner technologies to create relevant and effective business-valued technical solutions. The Data DevOps Engineer role is all about the detailed development and implementation of scalable clustered Big Data solutions, with a specific focus on automated dynamic scaling, self-healing systems. Duties: Participating in the full life cycle of data solution development, from requirements engineering through to continuous optimisation engineering and all the typical activities in between Providing technical thought-leadership and advisory on technologies and processes at the core of the data domain, as well as data domain adjacent technologies Engaging and collaborating with both internal and external teams and be a confident participant as well as a leader Assisting with solution improvement activities driven either by the project or service Essential Requirements: Excellent knowledge of Linux operating system administration and implementation Broad understanding of the containerisation domain adjacent technologies/services, such as: Docker, OpenShift, Kubernetes etc. Infrastructure as Code and CI/CD paradigms and systems such as: Ansible, Terraform, Jenkins, Bamboo, Concourse etc. Monitoring utilising products such as: Prometheus, Grafana, ELK, filebeat etc. Observability - SRE Big Data solutions (ecosystems) and technologies such as: Apache Spark and the Hadoop Ecosystem Edge technologies eg NGINX, HAProxy etc. Excellent knowledge of YAML or similar languages Desirable Requirements: Jupyter Hub Awareness Minio or similar S3 storage technology Trino/Presto RabbitMQ or other common queue technology eg ActiveMQ NiFi Rego Familiarity with code development, Shell-Scripting in Python, Bash etc. To apply for this Data DevOps Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
22/04/2024
Full time
Data DevOps Engineer - DevOps, Big data - Permanent - Gloucestershire Location: Gloucestershire/Bristol (full-time onsite) Salary: £65 - £95K per annum Negotiable DOE Benefits: Flexible working hours, career opportunities, private medical, excellent pension, and social benefits Active DV Clearance is highly desirable. Please note that candidates will need to be eligible to undergo DV Clearance. The Client: Curo are collaborating with a global edge-to-cloud company advancing the way people live and work. They help companies connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. The Candidate: We are looking for a bright, driven, customer focussed professional to join our clients Hybrid Cloud Delivery team, and work alongside Enterprise Data Engineering Consultants to accelerate and drive data engineering opportunities. This is a fantastic opportunity for a dynamic individual with big ambitions, who is an established technologist with both outstanding technical ability and consultative mindset. This would suit an open-minded personable self-starter who relishes the fluidity and collaborative nature of consultancy. The Role: This role sits on our clients Advisory and Professional Services delivery team, who provide thought-leadership, industry know-how and technical excellence to consultative engagements. Helping customers to reap maximum business benefit from their technical investments, leveraging best in class Vender & Partner technologies to create relevant and effective business-valued technical solutions. The Data DevOps Engineer role is all about the detailed development and implementation of scalable clustered Big Data solutions, with a specific focus on automated dynamic scaling, self-healing systems. Duties: Participating in the full life cycle of data solution development, from requirements engineering through to continuous optimisation engineering and all the typical activities in between Providing technical thought-leadership and advisory on technologies and processes at the core of the data domain, as well as data domain adjacent technologies Engaging and collaborating with both internal and external teams and be a confident participant as well as a leader Assisting with solution improvement activities driven either by the project or service Essential Requirements: Excellent knowledge of Linux operating system administration and implementation Broad understanding of the containerisation domain adjacent technologies/services, such as: Docker, OpenShift, Kubernetes etc. Infrastructure as Code and CI/CD paradigms and systems such as: Ansible, Terraform, Jenkins, Bamboo, Concourse etc. Monitoring utilising products such as: Prometheus, Grafana, ELK, filebeat etc. Observability - SRE Big Data solutions (ecosystems) and technologies such as: Apache Spark and the Hadoop Ecosystem Edge technologies eg NGINX, HAProxy etc. Excellent knowledge of YAML or similar languages Desirable Requirements: Jupyter Hub Awareness Minio or similar S3 storage technology Trino/Presto RabbitMQ or other common queue technology eg ActiveMQ NiFi Rego Familiarity with code development, Shell-Scripting in Python, Bash etc. To apply for this Data DevOps Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.