Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Manager of Internal Audit and Information Security. Candidate will manage independent assessments of the Information Technology and Security environment, risk management, and other objectives as needed. The role is responsible for defining the proper scope, approach, and quality are integrated into each audit and that regulatory, operational, and strategic risks are sufficiently mitigated by Management. This role will also be required to present recommendations for improvements to the Internal Audit Leadership and finding owners. In addition, as a manager you will own the coaching of your direct reports, developing their skills and supporting their career development. Responsibilities: Aid in the development of the risk assessment and comprehensive audit plan on an annual basis. Lead multiple audits and validations simultaneously. Defining and leading the execution of audit projects in accordance with the annual audit plan. Owning the audit quality, accuracy of results, and delivery in a timely manner. Leading audits related to organization changes including business requirements definitions, technology implementations (eg, changes to the supported business processes), engagement and alignment of change initiatives to business objectives. Ability to clearly articulate professional principles and standards (eg, AICPA, IIA IPPF, COBIT, NIST CSF) and the relevancy to risk management and impact on policies and procedures. In addition, leveraging these principles and standards to test and evaluate corporate risk management processes and controls. Maintaining an understanding of policies, procedures, standards, and supporting technologies, and educating staff accordingly, to effectively identify potential risks and alternatives to mitigate risk exposure leveraging leading practices. Keeping current on leading practices and emerging risks within the financial services industry and making recommendations for improvements as necessary. Serving as a liaison with external parties and regulators to facilitate timely and efficient external reviews, knowledge transfer, and controls and process education. Supporting other department-wide activities such as but not limited to peer reviews of audit deliverables, policy and procedure development and refinement, etc. Lead and implement strategic initiatives related to new audit programs/processes, technology or other initiatives. Planning, leading and reporting for risk-based and special request audit assignments. Proactively identifying regulatory, operational, and/or strategic risks to the organization and deliver recommendations for improvements to senior leadership. Developing and maintaining effective relationships with business groups and leadership and partnering with management. Effectively lead audit staff, providing direction, clearly defined performance expectations, coaching and feedback, and recognition/motivation. Providing oversight and coaching to the team, both internal and/or co-sourced resources, confirming the delivery, quality and auditee experience. Qualifications: Ability to communicate clearly and effectively, both orally and in writing, including the ability to handle potentially sensitive situations and discussions. Strong problem solving and analytical capabilities. Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports. Ability to work independently or as part of a team, prioritizing multiple audit assignments to simultaneously complete each in a timely fashion. Experience working in a complex, fast paced environment. Experience using the principles, practices, and techniques involved in conducting audits in accordance with the requirements set forth in the International Standards for the Professional Practice of Internal Auditing published by the Institute of Internal Auditors (IIA). [Preferred] Consulting and/or accounting firm experience. [Preferred] Experience in Financial Services/Security Industry and working with regulations such as Regulation Systems Compliance and Integrity (Reg SCI). Technical Skills: [Required] Microsoft Office applications [Required] Proficiency using Archer or other audit or Governance Risk and Compliance (GRC) software [Required] Familiarity with security tools such as: CyberArk, Splunk, SailPoint [Required] Familiarity with change management tools such as: ServiceNow, Jira, Confluence, GitHub [Preferred] Familiarity with databases such as: Oracle, DB2, SQL [Preferred] Familiarity with cloud based solutions: AWS, Azure, Oracle Cloud, Workday Education and/or Experience: [Required] Bachelor's degree (or equivalent) in Information Technology, Computer Science, Computer Engineering, Accounting, Finance, Business Administration, or related field. [Required] 5+ years of experience (audit-related) in conducting risk-based Information Technology and Security audits and projects, cyber security reviews, and internal audits. Certificates or Licenses: [One of these required] Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certification in Risk Management Assurance (CRMA), Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or equivalent.
17/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Manager of Internal Audit and Information Security. Candidate will manage independent assessments of the Information Technology and Security environment, risk management, and other objectives as needed. The role is responsible for defining the proper scope, approach, and quality are integrated into each audit and that regulatory, operational, and strategic risks are sufficiently mitigated by Management. This role will also be required to present recommendations for improvements to the Internal Audit Leadership and finding owners. In addition, as a manager you will own the coaching of your direct reports, developing their skills and supporting their career development. Responsibilities: Aid in the development of the risk assessment and comprehensive audit plan on an annual basis. Lead multiple audits and validations simultaneously. Defining and leading the execution of audit projects in accordance with the annual audit plan. Owning the audit quality, accuracy of results, and delivery in a timely manner. Leading audits related to organization changes including business requirements definitions, technology implementations (eg, changes to the supported business processes), engagement and alignment of change initiatives to business objectives. Ability to clearly articulate professional principles and standards (eg, AICPA, IIA IPPF, COBIT, NIST CSF) and the relevancy to risk management and impact on policies and procedures. In addition, leveraging these principles and standards to test and evaluate corporate risk management processes and controls. Maintaining an understanding of policies, procedures, standards, and supporting technologies, and educating staff accordingly, to effectively identify potential risks and alternatives to mitigate risk exposure leveraging leading practices. Keeping current on leading practices and emerging risks within the financial services industry and making recommendations for improvements as necessary. Serving as a liaison with external parties and regulators to facilitate timely and efficient external reviews, knowledge transfer, and controls and process education. Supporting other department-wide activities such as but not limited to peer reviews of audit deliverables, policy and procedure development and refinement, etc. Lead and implement strategic initiatives related to new audit programs/processes, technology or other initiatives. Planning, leading and reporting for risk-based and special request audit assignments. Proactively identifying regulatory, operational, and/or strategic risks to the organization and deliver recommendations for improvements to senior leadership. Developing and maintaining effective relationships with business groups and leadership and partnering with management. Effectively lead audit staff, providing direction, clearly defined performance expectations, coaching and feedback, and recognition/motivation. Providing oversight and coaching to the team, both internal and/or co-sourced resources, confirming the delivery, quality and auditee experience. Qualifications: Ability to communicate clearly and effectively, both orally and in writing, including the ability to handle potentially sensitive situations and discussions. Strong problem solving and analytical capabilities. Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports. Ability to work independently or as part of a team, prioritizing multiple audit assignments to simultaneously complete each in a timely fashion. Experience working in a complex, fast paced environment. Experience using the principles, practices, and techniques involved in conducting audits in accordance with the requirements set forth in the International Standards for the Professional Practice of Internal Auditing published by the Institute of Internal Auditors (IIA). [Preferred] Consulting and/or accounting firm experience. [Preferred] Experience in Financial Services/Security Industry and working with regulations such as Regulation Systems Compliance and Integrity (Reg SCI). Technical Skills: [Required] Microsoft Office applications [Required] Proficiency using Archer or other audit or Governance Risk and Compliance (GRC) software [Required] Familiarity with security tools such as: CyberArk, Splunk, SailPoint [Required] Familiarity with change management tools such as: ServiceNow, Jira, Confluence, GitHub [Preferred] Familiarity with databases such as: Oracle, DB2, SQL [Preferred] Familiarity with cloud based solutions: AWS, Azure, Oracle Cloud, Workday Education and/or Experience: [Required] Bachelor's degree (or equivalent) in Information Technology, Computer Science, Computer Engineering, Accounting, Finance, Business Administration, or related field. [Required] 5+ years of experience (audit-related) in conducting risk-based Information Technology and Security audits and projects, cyber security reviews, and internal audits. Certificates or Licenses: [One of these required] Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certification in Risk Management Assurance (CRMA), Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or equivalent.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Manager of Internal Audit and Information Security. Candidate will manage independent assessments of the Information Technology and Security environment, risk management, and other objectives as needed. The role is responsible for defining the proper scope, approach, and quality are integrated into each audit and that regulatory, operational, and strategic risks are sufficiently mitigated by Management. This role will also be required to present recommendations for improvements to the Internal Audit Leadership and finding owners. In addition, as a manager you will own the coaching of your direct reports, developing their skills and supporting their career development. Responsibilities: Aid in the development of the risk assessment and comprehensive audit plan on an annual basis. Lead multiple audits and validations simultaneously. Defining and leading the execution of audit projects in accordance with the annual audit plan. Owning the audit quality, accuracy of results, and delivery in a timely manner. Leading audits related to organization changes including business requirements definitions, technology implementations (eg, changes to the supported business processes), engagement and alignment of change initiatives to business objectives. Ability to clearly articulate professional principles and standards (eg, AICPA, IIA IPPF, COBIT, NIST CSF) and the relevancy to risk management and impact on policies and procedures. In addition, leveraging these principles and standards to test and evaluate corporate risk management processes and controls. Maintaining an understanding of policies, procedures, standards, and supporting technologies, and educating staff accordingly, to effectively identify potential risks and alternatives to mitigate risk exposure leveraging leading practices. Keeping current on leading practices and emerging risks within the financial services industry and making recommendations for improvements as necessary. Serving as a liaison with external parties and regulators to facilitate timely and efficient external reviews, knowledge transfer, and controls and process education. Supporting other department-wide activities such as but not limited to peer reviews of audit deliverables, policy and procedure development and refinement, etc. Lead and implement strategic initiatives related to new audit programs/processes, technology or other initiatives. Planning, leading and reporting for risk-based and special request audit assignments. Proactively identifying regulatory, operational, and/or strategic risks to the organization and deliver recommendations for improvements to senior leadership. Developing and maintaining effective relationships with business groups and leadership and partnering with management. Effectively lead audit staff, providing direction, clearly defined performance expectations, coaching and feedback, and recognition/motivation. Providing oversight and coaching to the team, both internal and/or co-sourced resources, confirming the delivery, quality and auditee experience. Qualifications: Ability to communicate clearly and effectively, both orally and in writing, including the ability to handle potentially sensitive situations and discussions. Strong problem solving and analytical capabilities. Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports. Ability to work independently or as part of a team, prioritizing multiple audit assignments to simultaneously complete each in a timely fashion. Experience working in a complex, fast paced environment. Experience using the principles, practices, and techniques involved in conducting audits in accordance with the requirements set forth in the International Standards for the Professional Practice of Internal Auditing published by the Institute of Internal Auditors (IIA). [Preferred] Consulting and/or accounting firm experience. [Preferred] Experience in Financial Services/Security Industry and working with regulations such as Regulation Systems Compliance and Integrity (Reg SCI). Technical Skills: [Required] Microsoft Office applications [Required] Proficiency using Archer or other audit or Governance Risk and Compliance (GRC) software [Required] Familiarity with security tools such as: CyberArk, Splunk, SailPoint [Required] Familiarity with change management tools such as: ServiceNow, Jira, Confluence, GitHub [Preferred] Familiarity with databases such as: Oracle, DB2, SQL [Preferred] Familiarity with cloud based solutions: AWS, Azure, Oracle Cloud, Workday Education and/or Experience: [Required] Bachelor's degree (or equivalent) in Information Technology, Computer Science, Computer Engineering, Accounting, Finance, Business Administration, or related field. [Required] 5+ years of experience (audit-related) in conducting risk-based Information Technology and Security audits and projects, cyber security reviews, and internal audits. Certificates or Licenses: [One of these required] Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certification in Risk Management Assurance (CRMA), Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or equivalent.
17/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Manager of Internal Audit and Information Security. Candidate will manage independent assessments of the Information Technology and Security environment, risk management, and other objectives as needed. The role is responsible for defining the proper scope, approach, and quality are integrated into each audit and that regulatory, operational, and strategic risks are sufficiently mitigated by Management. This role will also be required to present recommendations for improvements to the Internal Audit Leadership and finding owners. In addition, as a manager you will own the coaching of your direct reports, developing their skills and supporting their career development. Responsibilities: Aid in the development of the risk assessment and comprehensive audit plan on an annual basis. Lead multiple audits and validations simultaneously. Defining and leading the execution of audit projects in accordance with the annual audit plan. Owning the audit quality, accuracy of results, and delivery in a timely manner. Leading audits related to organization changes including business requirements definitions, technology implementations (eg, changes to the supported business processes), engagement and alignment of change initiatives to business objectives. Ability to clearly articulate professional principles and standards (eg, AICPA, IIA IPPF, COBIT, NIST CSF) and the relevancy to risk management and impact on policies and procedures. In addition, leveraging these principles and standards to test and evaluate corporate risk management processes and controls. Maintaining an understanding of policies, procedures, standards, and supporting technologies, and educating staff accordingly, to effectively identify potential risks and alternatives to mitigate risk exposure leveraging leading practices. Keeping current on leading practices and emerging risks within the financial services industry and making recommendations for improvements as necessary. Serving as a liaison with external parties and regulators to facilitate timely and efficient external reviews, knowledge transfer, and controls and process education. Supporting other department-wide activities such as but not limited to peer reviews of audit deliverables, policy and procedure development and refinement, etc. Lead and implement strategic initiatives related to new audit programs/processes, technology or other initiatives. Planning, leading and reporting for risk-based and special request audit assignments. Proactively identifying regulatory, operational, and/or strategic risks to the organization and deliver recommendations for improvements to senior leadership. Developing and maintaining effective relationships with business groups and leadership and partnering with management. Effectively lead audit staff, providing direction, clearly defined performance expectations, coaching and feedback, and recognition/motivation. Providing oversight and coaching to the team, both internal and/or co-sourced resources, confirming the delivery, quality and auditee experience. Qualifications: Ability to communicate clearly and effectively, both orally and in writing, including the ability to handle potentially sensitive situations and discussions. Strong problem solving and analytical capabilities. Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports. Ability to work independently or as part of a team, prioritizing multiple audit assignments to simultaneously complete each in a timely fashion. Experience working in a complex, fast paced environment. Experience using the principles, practices, and techniques involved in conducting audits in accordance with the requirements set forth in the International Standards for the Professional Practice of Internal Auditing published by the Institute of Internal Auditors (IIA). [Preferred] Consulting and/or accounting firm experience. [Preferred] Experience in Financial Services/Security Industry and working with regulations such as Regulation Systems Compliance and Integrity (Reg SCI). Technical Skills: [Required] Microsoft Office applications [Required] Proficiency using Archer or other audit or Governance Risk and Compliance (GRC) software [Required] Familiarity with security tools such as: CyberArk, Splunk, SailPoint [Required] Familiarity with change management tools such as: ServiceNow, Jira, Confluence, GitHub [Preferred] Familiarity with databases such as: Oracle, DB2, SQL [Preferred] Familiarity with cloud based solutions: AWS, Azure, Oracle Cloud, Workday Education and/or Experience: [Required] Bachelor's degree (or equivalent) in Information Technology, Computer Science, Computer Engineering, Accounting, Finance, Business Administration, or related field. [Required] 5+ years of experience (audit-related) in conducting risk-based Information Technology and Security audits and projects, cyber security reviews, and internal audits. Certificates or Licenses: [One of these required] Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certification in Risk Management Assurance (CRMA), Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or equivalent.
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a M365 Platform Manager. This manager will have a heavy focus with MS Teams. The team is seeking at least three to four years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. Also will need experience with SharePoint Online, OneDrive, OneNote, Planner Streams, PowerShell, etc. They will manage a team of consultants and focus on policies, compliance, change management, etc. Responsibilities: Provide leadership in establishing robust M365 service administration protocols Administers M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Continually develops the processes and policies for provisioning Forms a community with the Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Qualifications Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
16/05/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a M365 Platform Manager. This manager will have a heavy focus with MS Teams. The team is seeking at least three to four years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. Also will need experience with SharePoint Online, OneDrive, OneNote, Planner Streams, PowerShell, etc. They will manage a team of consultants and focus on policies, compliance, change management, etc. Responsibilities: Provide leadership in establishing robust M365 service administration protocols Administers M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Continually develops the processes and policies for provisioning Forms a community with the Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Qualifications Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
15/05/2024
Full time
NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
London or Hampshire - £100-120k basic + bonus Leading Wealth Manager is seeking a Tech Lead/Lead Developer with Python and Django/other web framework to be based 2 days per week in either their London or Hampshire/Hants offices. Great opportunity to get into financial services as ALL industry backgrounds considered, however must have 2+ years team leading at least 2-3 software engineers Role Overview We are seeking a highly skilled and experienced Senior or Lead Developer who be responsible for overseeing the development process, guiding the team, and ensuring the successful delivery of high-quality software solutions. The ideal candidate will have a strong background in software development, using python and Django (or other similar/open source web framework) with some experience of mentoring more junior team members. Person Specification At least 2 years' experience in a Senior or (ideally) Lead Developer position At least 5 years' development experience, to include outstanding coding skills in developing Python Django and an appropriate Front End framework Experience of managing, motivating and leading a small team Relevant experience of working in a fast-moving, dynamic (ideally start up or similar) environment The successful candidate will be responsible for the following: Day to day management and leadership of the developers in the team, reporting into the Chief Technology Officer Provide mentoring and technical guidance to the team, including giving advice on specific technical queries Ensure team adherence to QA guidelines: Architect, design, and develop software applications, ensuring adherence to coding standards, best practices, and project requirements. Identify technical debt and inefficiencies in existing systems and propose solutions for improvement. Ensure appropriate testing support is in place: Drive the implementation of automated testing, continuous integration, and deployment processes to improve efficiency and quality. Set and enforce coding standards for the team Delivery of agreed web development activity, including the building and configuration of applications Scrum master duties, as require Ensure project and sprint milestones are achieved Input into the architecture and infrastructure required to scale the platform Liaison with the BA team and other key business stakeholders Documentation of technical specifications Creation of career paths and professional development opportunities in order to upskill and scale the team Deputise for the CTO, as required Experience with cloud technologies and platforms such as AWS, Azure, or Google Cloud Platform. Solid understanding of DevOps principles and experience with CI/CD pipelines.
15/05/2024
Full time
London or Hampshire - £100-120k basic + bonus Leading Wealth Manager is seeking a Tech Lead/Lead Developer with Python and Django/other web framework to be based 2 days per week in either their London or Hampshire/Hants offices. Great opportunity to get into financial services as ALL industry backgrounds considered, however must have 2+ years team leading at least 2-3 software engineers Role Overview We are seeking a highly skilled and experienced Senior or Lead Developer who be responsible for overseeing the development process, guiding the team, and ensuring the successful delivery of high-quality software solutions. The ideal candidate will have a strong background in software development, using python and Django (or other similar/open source web framework) with some experience of mentoring more junior team members. Person Specification At least 2 years' experience in a Senior or (ideally) Lead Developer position At least 5 years' development experience, to include outstanding coding skills in developing Python Django and an appropriate Front End framework Experience of managing, motivating and leading a small team Relevant experience of working in a fast-moving, dynamic (ideally start up or similar) environment The successful candidate will be responsible for the following: Day to day management and leadership of the developers in the team, reporting into the Chief Technology Officer Provide mentoring and technical guidance to the team, including giving advice on specific technical queries Ensure team adherence to QA guidelines: Architect, design, and develop software applications, ensuring adherence to coding standards, best practices, and project requirements. Identify technical debt and inefficiencies in existing systems and propose solutions for improvement. Ensure appropriate testing support is in place: Drive the implementation of automated testing, continuous integration, and deployment processes to improve efficiency and quality. Set and enforce coding standards for the team Delivery of agreed web development activity, including the building and configuration of applications Scrum master duties, as require Ensure project and sprint milestones are achieved Input into the architecture and infrastructure required to scale the platform Liaison with the BA team and other key business stakeholders Documentation of technical specifications Creation of career paths and professional development opportunities in order to upskill and scale the team Deputise for the CTO, as required Experience with cloud technologies and platforms such as AWS, Azure, or Google Cloud Platform. Solid understanding of DevOps principles and experience with CI/CD pipelines.
NO SPONSORSHIP M365 SERVICES/Microsoft Teams Platform Manager SALARY: $150k - $190k plus bonus LOCATIONS: Dallas/Austin/Houston TX Chicago, IL Boston, MA Palo Alto 94304/San Francisco/Los Angeles, CA New York City, NY Salt lake City, UT Washington DC Miami, FL Looking for an M365/Microsoft Teams services platform manager for SharePoint online. You will be very hands on managing consultants then eventually build a team. Focus on MS Teams experience. The team is seeking at least three to four years experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. This position is responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. The right candidate is expected to provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way A coach and mentor to other team members, providing training if required Fosters trust and builds relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firms culture of continuous improvement Qualifications & Requirements Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills Someone who has learned to lead, and desires to do so, even when there may be no formal lines of reporting; effectively communicates and influence others outside the direct chain of reporting Certificates, Licensures, Registrations M365 certification, such as MS Teams Specialist, SPO Admin and or Development
14/05/2024
Full time
NO SPONSORSHIP M365 SERVICES/Microsoft Teams Platform Manager SALARY: $150k - $190k plus bonus LOCATIONS: Dallas/Austin/Houston TX Chicago, IL Boston, MA Palo Alto 94304/San Francisco/Los Angeles, CA New York City, NY Salt lake City, UT Washington DC Miami, FL Looking for an M365/Microsoft Teams services platform manager for SharePoint online. You will be very hands on managing consultants then eventually build a team. Focus on MS Teams experience. The team is seeking at least three to four years experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. This position is responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. The right candidate is expected to provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way A coach and mentor to other team members, providing training if required Fosters trust and builds relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firms culture of continuous improvement Qualifications & Requirements Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills Someone who has learned to lead, and desires to do so, even when there may be no formal lines of reporting; effectively communicates and influence others outside the direct chain of reporting Certificates, Licensures, Registrations M365 certification, such as MS Teams Specialist, SPO Admin and or Development
Sanderson Recruitment Plc
Cardiff, South Glamorgan
Role: Salesforce Developer Salary: £45'000 Location: Cardiff HQ - Hybrid model (1 day p/w) We are searching for a talented Salesforce Developer to join our growing team. In this role, you will be responsible for designing, developing, and implementing custom applications and integrations on the Salesforce platform. You will partner with business stakeholders to understand their needs and translate them into technical solutions that streamline processes and improve user experience. Experience: Experience developing on the Salesforce platform. Experience with Financial Services Cloud, Experience Cloud, and OmniStudio as a bonus. Proficiency in Apex and Lightning Web Components (LWC). Experience with Mobile Publisher and Service Cloud is a plus. Working knowledge of Sales Cloud functionalities. Experience implementing and configuring AppExchange packages, particularly DocuSign and Conga (preferred). Excellent understanding of web development concepts (HTML, CSS, JavaScript). Strong problem-solving, analytical, and communication skills. Ability to work independently and as part of a team. Responsibilities: Design, develop, and implement custom applications, workflows, and automations using Salesforce tools and technologies, with a high focus on Financial Services Cloud (FSC) Experience Cloud, and OmniStudio. Utilize Mobile Publisher to create and manage mobile applications for Salesforce. Enhance functionalities within Sales Cloud and Service Cloud using configurations and customizations. Develop robust and maintainable code using Apex and Lightning Web Components (LWC). Implement and configure AppExchange packages, specifically DocuSign and Conga. Collaborate with business analysts, project managers, and end-users to gather and analyze requirements. Create and maintain technical documentation, including design specifications, test plans, and user guides. Conduct unit and integration testing to ensure the quality and performance of developed solutions. Troubleshoot and resolve issues related to Salesforce customizations and integrations. Stay up-to-date on the latest Salesforce features and functionality.
14/05/2024
Full time
Role: Salesforce Developer Salary: £45'000 Location: Cardiff HQ - Hybrid model (1 day p/w) We are searching for a talented Salesforce Developer to join our growing team. In this role, you will be responsible for designing, developing, and implementing custom applications and integrations on the Salesforce platform. You will partner with business stakeholders to understand their needs and translate them into technical solutions that streamline processes and improve user experience. Experience: Experience developing on the Salesforce platform. Experience with Financial Services Cloud, Experience Cloud, and OmniStudio as a bonus. Proficiency in Apex and Lightning Web Components (LWC). Experience with Mobile Publisher and Service Cloud is a plus. Working knowledge of Sales Cloud functionalities. Experience implementing and configuring AppExchange packages, particularly DocuSign and Conga (preferred). Excellent understanding of web development concepts (HTML, CSS, JavaScript). Strong problem-solving, analytical, and communication skills. Ability to work independently and as part of a team. Responsibilities: Design, develop, and implement custom applications, workflows, and automations using Salesforce tools and technologies, with a high focus on Financial Services Cloud (FSC) Experience Cloud, and OmniStudio. Utilize Mobile Publisher to create and manage mobile applications for Salesforce. Enhance functionalities within Sales Cloud and Service Cloud using configurations and customizations. Develop robust and maintainable code using Apex and Lightning Web Components (LWC). Implement and configure AppExchange packages, specifically DocuSign and Conga. Collaborate with business analysts, project managers, and end-users to gather and analyze requirements. Create and maintain technical documentation, including design specifications, test plans, and user guides. Conduct unit and integration testing to ensure the quality and performance of developed solutions. Troubleshoot and resolve issues related to Salesforce customizations and integrations. Stay up-to-date on the latest Salesforce features and functionality.
This is a fantastic opportunity for a Senior SAP EPM Consultant/Architect to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. *Candidates must be able to work in the UK without restrictions.* Role Info: Senior SAP EPM Consultant/Architect UK Remote/Visits Client Sites as Required £100,000 Base Plus Benefits (Total Package Worth £110,000) Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: As SAP EPM Architect, you will occupy a senior role within the Consulting Practice with responsibility for the design and delivery of SAP Finance solutions that meets the needs of our customers in relation to accounting and financial close through to financial planning and analysis. You will work alongside the project management and delivery teams ensuring that your solutions align and integrate within contracted technical specifications and NDBS/client IT strategy to deliver the intended and expected results. Your consulting skills will be developed further within the EPM space, and you will become an integral part of our consulting team, helping to build key relationships, design and deliver best practice and custom solutions that resolve client technical challenges and ensure reference-able projects to provide the base for the development of the practice. About you: Essential: + Strong understanding of financial consolidation and statutory reporting + Demonstrable experience in monthly and annual financial reporting processes + Excellent understanding of accounting principles, financial & operational planning and management reporting processes + 5 - 10 years or equivalent of industry experience + Experience of managing delivery teams through complex SAP Finance EPM projects + Hold a Professional Accounting qualification + Fully conversant with SAP EPM solutions, specifically SAP Analytics Cloud for Planning, SAP Group Reporting and SAP Business Planning and Consolidation + Deep SAC Planning or equivalent solution experience In-depth skills on configuring Planning models, advanced formulas, data actions, calendar, BW/Datasphere Datamodelling, story creation for reporting and planning and analytics application Nice to Have: + SAP BPC experience + Experience developing planning and consolidation models + SAP FICO experience + SAP BW experience + Good understanding of cross module integration with other SAP solutions such as ECC modules. Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
14/05/2024
Full time
This is a fantastic opportunity for a Senior SAP EPM Consultant/Architect to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. *Candidates must be able to work in the UK without restrictions.* Role Info: Senior SAP EPM Consultant/Architect UK Remote/Visits Client Sites as Required £100,000 Base Plus Benefits (Total Package Worth £110,000) Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: As SAP EPM Architect, you will occupy a senior role within the Consulting Practice with responsibility for the design and delivery of SAP Finance solutions that meets the needs of our customers in relation to accounting and financial close through to financial planning and analysis. You will work alongside the project management and delivery teams ensuring that your solutions align and integrate within contracted technical specifications and NDBS/client IT strategy to deliver the intended and expected results. Your consulting skills will be developed further within the EPM space, and you will become an integral part of our consulting team, helping to build key relationships, design and deliver best practice and custom solutions that resolve client technical challenges and ensure reference-able projects to provide the base for the development of the practice. About you: Essential: + Strong understanding of financial consolidation and statutory reporting + Demonstrable experience in monthly and annual financial reporting processes + Excellent understanding of accounting principles, financial & operational planning and management reporting processes + 5 - 10 years or equivalent of industry experience + Experience of managing delivery teams through complex SAP Finance EPM projects + Hold a Professional Accounting qualification + Fully conversant with SAP EPM solutions, specifically SAP Analytics Cloud for Planning, SAP Group Reporting and SAP Business Planning and Consolidation + Deep SAC Planning or equivalent solution experience In-depth skills on configuring Planning models, advanced formulas, data actions, calendar, BW/Datasphere Datamodelling, story creation for reporting and planning and analytics application Nice to Have: + SAP BPC experience + Experience developing planning and consolidation models + SAP FICO experience + SAP BW experience + Good understanding of cross module integration with other SAP solutions such as ECC modules. Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
13/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
13/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
Request Technology - Craig Johnson
Boston, Massachusetts
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
13/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
Request Technology - Craig Johnson
Salt Lake City, Utah
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
13/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Manager of Enterprise Quality Assurance. Candidate will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Good written and verbal communication skills. Attention to detail where needed. Clearly expresses verbal and written ideas. Understands, interprets and evaluates messages. Collaborates effectively. Conducts him/herself with utmost integrity at all times. Reports unethical conduct as required. Encourages fiscal responsibility and maintains confidentiality. Builds and maintains positive and supportive relationships across all departments and offices. Resolves conflict constructively. Establishes an environment of trust to promote knowledge sharing and group participation. Effectively resolves conflicts. Technologies: Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
08/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Manager of Enterprise Quality Assurance. Candidate will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Good written and verbal communication skills. Attention to detail where needed. Clearly expresses verbal and written ideas. Understands, interprets and evaluates messages. Collaborates effectively. Conducts him/herself with utmost integrity at all times. Reports unethical conduct as required. Encourages fiscal responsibility and maintains confidentiality. Builds and maintains positive and supportive relationships across all departments and offices. Resolves conflict constructively. Establishes an environment of trust to promote knowledge sharing and group participation. Effectively resolves conflicts. Technologies: Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint