Are you a software developer with a knack for problem-solving and a passion for creating innovative technical solutions? We are seeking a talented Analyst Developer to join our client a leading investments business based in London. In this role, you will analyse business requirements, develop custom software, and integrate third-party products to support various projects and initiatives. You will work with stakeholders across the organisation to understand their needs and deliver high-quality solutions. The ideal candidate has experience with: Python Knowledge of cloud computing Additional programming languages like C#, PowerShell, JavaScript This is an exciting opportunity to join an excellent organisation and be part of a collaborative team that values innovation and professional growth. If you're looking to make a significant impact and advance your career in a dynamic environment or get into investment management/financial services, then we'd love to hear from you
03/05/2024
Full time
Are you a software developer with a knack for problem-solving and a passion for creating innovative technical solutions? We are seeking a talented Analyst Developer to join our client a leading investments business based in London. In this role, you will analyse business requirements, develop custom software, and integrate third-party products to support various projects and initiatives. You will work with stakeholders across the organisation to understand their needs and deliver high-quality solutions. The ideal candidate has experience with: Python Knowledge of cloud computing Additional programming languages like C#, PowerShell, JavaScript This is an exciting opportunity to join an excellent organisation and be part of a collaborative team that values innovation and professional growth. If you're looking to make a significant impact and advance your career in a dynamic environment or get into investment management/financial services, then we'd love to hear from you
Senior Banking Treasury Analyst Luton - Hybrid - 12 months - £550 outside IR35 Our Client is undertaking a strategic review and preparation of its activities in Treasury, Banking, Vendor and Customer data to support end to end cash management processes that apply across the entire Group. This will also support and prepare them for planned migration to SAP S4 HANA. To support these various projects. Overview: The broad project team will comprise existing client staff across the Global Data Office, Treasury, Banking team and IT, supplemented by contractors, consultants and software vendors. You will be expected to be responsible for leading a number of the activities within the cash and banking and vendor payment and O2C process areas. The role requires the individual to have a deep experience of working in high volume, high value business-to-business and inter-company banking in a global corporate environment with strong understanding of end-to-end cash management and banking arrangements as well as having good attention to detail, intuition and decisiveness. Additionally, a structured approach and excellent organisational and communication skills are of paramount importance. Skills and Knowledge: Deep knowledge and experience of high volume, high value business-to-business and inter-company banking in a global corporate environment Demonstrate knowledge and understanding of SAP FICO, host to host integration solutions and various formats including API ( Application Programming Interface) SAP S4HANA procure to pay and Order to cash experience. Experience in the existing ECC (ERP Central Component) system banking configuration like house banks, payments configuration (DMEE, IDOC, IFILE) and statements configuration (CAMPT53, MT940). Experience and participation in the system unit testing, SIT and UAT test iterations with internal stakeholders and banks Banking applications like FIS payment factory HUB, quantum knowledge. In depth knowledge in MT940 and CAMT53 and ISO XML file formats. Osirian Consulting is committed to working with our clients to promote equality and diversity in the workplace. We encourage and welcome applicants from all backgrounds and all sections of the community, and will never discriminate on the basis of race, gender, disability, or any other protected characteristic. Please be aware that due to the high number of applications we receive, unfortunately we cannot respond to each application individually. If you do not hear back from one of our consultants within 14 days, then unfortunately you have not been shortlisted for this role. Osirian Consulting is acting as a recruitment business in relation to this role
03/05/2024
Project-based
Senior Banking Treasury Analyst Luton - Hybrid - 12 months - £550 outside IR35 Our Client is undertaking a strategic review and preparation of its activities in Treasury, Banking, Vendor and Customer data to support end to end cash management processes that apply across the entire Group. This will also support and prepare them for planned migration to SAP S4 HANA. To support these various projects. Overview: The broad project team will comprise existing client staff across the Global Data Office, Treasury, Banking team and IT, supplemented by contractors, consultants and software vendors. You will be expected to be responsible for leading a number of the activities within the cash and banking and vendor payment and O2C process areas. The role requires the individual to have a deep experience of working in high volume, high value business-to-business and inter-company banking in a global corporate environment with strong understanding of end-to-end cash management and banking arrangements as well as having good attention to detail, intuition and decisiveness. Additionally, a structured approach and excellent organisational and communication skills are of paramount importance. Skills and Knowledge: Deep knowledge and experience of high volume, high value business-to-business and inter-company banking in a global corporate environment Demonstrate knowledge and understanding of SAP FICO, host to host integration solutions and various formats including API ( Application Programming Interface) SAP S4HANA procure to pay and Order to cash experience. Experience in the existing ECC (ERP Central Component) system banking configuration like house banks, payments configuration (DMEE, IDOC, IFILE) and statements configuration (CAMPT53, MT940). Experience and participation in the system unit testing, SIT and UAT test iterations with internal stakeholders and banks Banking applications like FIS payment factory HUB, quantum knowledge. In depth knowledge in MT940 and CAMT53 and ISO XML file formats. Osirian Consulting is committed to working with our clients to promote equality and diversity in the workplace. We encourage and welcome applicants from all backgrounds and all sections of the community, and will never discriminate on the basis of race, gender, disability, or any other protected characteristic. Please be aware that due to the high number of applications we receive, unfortunately we cannot respond to each application individually. If you do not hear back from one of our consultants within 14 days, then unfortunately you have not been shortlisted for this role. Osirian Consulting is acting as a recruitment business in relation to this role
Spectrum IT Recruitment (South) Ltd
Bristol, Somerset
IT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Bristol with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met. The position would suit someone with 3+ years' experience in a 1st/2nd line role who is looking to step up into a pure 2nd line role. The company can offer a clear progression path from 2nd line to 3rd. Essential knowledge: 3+ years technical support experience Windows Desktop environments and Active Directory Strong Microsoft product knowledge Networking knowledge: LAN, VPN, TCP/IP Strong customer service skills This will be an office-based role located in Bristol. Due to the company's location, own transport will be required. If you are interested in this opportunity please contact (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
03/05/2024
Full time
IT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Bristol with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met. The position would suit someone with 3+ years' experience in a 1st/2nd line role who is looking to step up into a pure 2nd line role. The company can offer a clear progression path from 2nd line to 3rd. Essential knowledge: 3+ years technical support experience Windows Desktop environments and Active Directory Strong Microsoft product knowledge Networking knowledge: LAN, VPN, TCP/IP Strong customer service skills This will be an office-based role located in Bristol. Due to the company's location, own transport will be required. If you are interested in this opportunity please contact (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Senior Banking Treasury Analyst Luton - Hybrid - 12 months - £500 outside IR35 Our Client is undertaking a strategic review and preparation of its activities in Treasury, Banking, Vendor and Customer data to support end to end cash management processes that apply across the entire Group. This will also support and prepare them for planned migration to SAP S4 HANA. To support these various projects. Overview: The broad project team will comprise existing client staff across the Global Data Office, Treasury, Banking team and IT, supplemented by contractors, consultants and software vendors. You will be expected to be responsible for leading a number of the activities within the cash and banking and vendor payment and O2C process areas. The role requires the individual to have a deep experience of working in high volume, high value business-to-business and inter-company banking in a global corporate environment with strong understanding of end-to-end cash management and banking arrangements as well as having good attention to detail, intuition and decisiveness. Additionally, a structured approach and excellent organisational and communication skills are of paramount importance. Skills and Knowledge: Deep knowledge and experience of high volume, high value business-to-business and inter-company banking in a global corporate environment Demonstrate knowledge and understanding of SAP FICO, host to host integration solutions and various formats including API ( Application Programming Interface) SAP S4HANA procure to pay and Order to cash experience. Experience in the existing ECC (ERP Central Component) system banking configuration like house banks, payments configuration (DMEE, IDOC, IFILE) and statements configuration (CAMPT53, MT940). Experience and participation in the system unit testing, SIT and UAT test iterations with internal stakeholders and banks Banking applications like FIS payment factory HUB, quantum knowledge. In depth knowledge in MT940 and CAMT53 and ISO XML file formats. Osirian Consulting is committed to working with our clients to promote equality and diversity in the workplace. We encourage and welcome applicants from all backgrounds and all sections of the community, and will never discriminate on the basis of race, gender, disability, or any other protected characteristic. Please be aware that due to the high number of applications we receive, unfortunately we cannot respond to each application individually. If you do not hear back from one of our consultants within 14 days, then unfortunately you have not been shortlisted for this role. Osirian Consulting is acting as a recruitment business in relation to this role
03/05/2024
Project-based
Senior Banking Treasury Analyst Luton - Hybrid - 12 months - £500 outside IR35 Our Client is undertaking a strategic review and preparation of its activities in Treasury, Banking, Vendor and Customer data to support end to end cash management processes that apply across the entire Group. This will also support and prepare them for planned migration to SAP S4 HANA. To support these various projects. Overview: The broad project team will comprise existing client staff across the Global Data Office, Treasury, Banking team and IT, supplemented by contractors, consultants and software vendors. You will be expected to be responsible for leading a number of the activities within the cash and banking and vendor payment and O2C process areas. The role requires the individual to have a deep experience of working in high volume, high value business-to-business and inter-company banking in a global corporate environment with strong understanding of end-to-end cash management and banking arrangements as well as having good attention to detail, intuition and decisiveness. Additionally, a structured approach and excellent organisational and communication skills are of paramount importance. Skills and Knowledge: Deep knowledge and experience of high volume, high value business-to-business and inter-company banking in a global corporate environment Demonstrate knowledge and understanding of SAP FICO, host to host integration solutions and various formats including API ( Application Programming Interface) SAP S4HANA procure to pay and Order to cash experience. Experience in the existing ECC (ERP Central Component) system banking configuration like house banks, payments configuration (DMEE, IDOC, IFILE) and statements configuration (CAMPT53, MT940). Experience and participation in the system unit testing, SIT and UAT test iterations with internal stakeholders and banks Banking applications like FIS payment factory HUB, quantum knowledge. In depth knowledge in MT940 and CAMT53 and ISO XML file formats. Osirian Consulting is committed to working with our clients to promote equality and diversity in the workplace. We encourage and welcome applicants from all backgrounds and all sections of the community, and will never discriminate on the basis of race, gender, disability, or any other protected characteristic. Please be aware that due to the high number of applications we receive, unfortunately we cannot respond to each application individually. If you do not hear back from one of our consultants within 14 days, then unfortunately you have not been shortlisted for this role. Osirian Consulting is acting as a recruitment business in relation to this role
CONTEXT In development of electric mobility activities, we are looking for a Business Analyst to take ownership and control over current process. As part of the evolution of the department, the process are meant to change and the business analyst will translate new business needs into requirements. He/she will make sure that the requirements are captured, challenged, analysed and aligned with our overarching goals. He/she will make sure the business is using the process as intended with documentation and support. The Business Analyst will work as part of the Electric Mobility team and will be responsible for the smooth preparation and implementation of business requests in a digital environment as well as after-care activities towards the business. TASKS Support the EM digital roadmap definition & in-take preparation with our business; Define, challenge and prioritize requirements with business during co-creation phase; Filter and prioritize demand from business (including trade-offs during in-take phase, balancing costs and benefits) to best meet the objectives of each department, in the context of Luminus overall objectives; Support the Business in definition of business cases including benefits and Total Cost of Ownership of the recommended solutions; Prepare and deliver a comprehensive & prioritized set of business requirements, eventual business KPIs and business rules; Ensure alignment of all stakeholders through a co-creation phase (lead business analysis workshops); Contribute, on demand, to the definition of test scenarios; Translate business processes into technology requirements; Ensure information continuity on business requirements, both functional and non-functional, for the creation of software and application solutions (documentation, knowledge hand-over, etc.) Work in close collaboration with the business enterprise architect and/or IT enterprise architect to deliver solution models and solution architectures in line with business requirements and to deliver business value. Support the business in creating operational documentation related to current related process of the ongoing projects. Create operational documentation to support the business regarding the new improvements. BACKGROUND Hold a higher educational background in information technology or equivalent; Have at least 3 years of professional experience in an analytical job working on larger IT projects; Can demonstrate successful experience in business and/or functional analysis, design and implementation of change projects; Can translate complex business requirements into solid functional specifications, based on your full understanding of the business context; Possess strong structuring & analytical skills; Able to work autonomously; Go-getter mentality; Communicate effectively on all levels of the company; Have experience in organizing and leading workshops; Easily build constructive relationships and are skilled in bringing the different parties together in a co-creation spirit; Knowledge of English; Experience with Odoo Experience in contracting/billing and/or customer journey and/or field service is a plus.
03/05/2024
Project-based
CONTEXT In development of electric mobility activities, we are looking for a Business Analyst to take ownership and control over current process. As part of the evolution of the department, the process are meant to change and the business analyst will translate new business needs into requirements. He/she will make sure that the requirements are captured, challenged, analysed and aligned with our overarching goals. He/she will make sure the business is using the process as intended with documentation and support. The Business Analyst will work as part of the Electric Mobility team and will be responsible for the smooth preparation and implementation of business requests in a digital environment as well as after-care activities towards the business. TASKS Support the EM digital roadmap definition & in-take preparation with our business; Define, challenge and prioritize requirements with business during co-creation phase; Filter and prioritize demand from business (including trade-offs during in-take phase, balancing costs and benefits) to best meet the objectives of each department, in the context of Luminus overall objectives; Support the Business in definition of business cases including benefits and Total Cost of Ownership of the recommended solutions; Prepare and deliver a comprehensive & prioritized set of business requirements, eventual business KPIs and business rules; Ensure alignment of all stakeholders through a co-creation phase (lead business analysis workshops); Contribute, on demand, to the definition of test scenarios; Translate business processes into technology requirements; Ensure information continuity on business requirements, both functional and non-functional, for the creation of software and application solutions (documentation, knowledge hand-over, etc.) Work in close collaboration with the business enterprise architect and/or IT enterprise architect to deliver solution models and solution architectures in line with business requirements and to deliver business value. Support the business in creating operational documentation related to current related process of the ongoing projects. Create operational documentation to support the business regarding the new improvements. BACKGROUND Hold a higher educational background in information technology or equivalent; Have at least 3 years of professional experience in an analytical job working on larger IT projects; Can demonstrate successful experience in business and/or functional analysis, design and implementation of change projects; Can translate complex business requirements into solid functional specifications, based on your full understanding of the business context; Possess strong structuring & analytical skills; Able to work autonomously; Go-getter mentality; Communicate effectively on all levels of the company; Have experience in organizing and leading workshops; Easily build constructive relationships and are skilled in bringing the different parties together in a co-creation spirit; Knowledge of English; Experience with Odoo Experience in contracting/billing and/or customer journey and/or field service is a plus.
Service Desk Analyst Hybrid- North East England My client is undergoing an exciting IT transformation and as such has a requirement for additional support in the team. The successful candidates will have previous experience of working on a busy service desk. Key skills include: 1st line support experience working in a similar customer facing role. Experience working to and reporting against SLAs Working knowledge of Windows 10 and Microsoft Office 2016. Excellent communication skills, at all levels, with technical and non-technical audiences. Provide consistently, excellent levels of customer service. Ability to learn quickly and share knowledge with other team members. Strong methodical troubleshooting/problem-solving skills.
03/05/2024
Full time
Service Desk Analyst Hybrid- North East England My client is undergoing an exciting IT transformation and as such has a requirement for additional support in the team. The successful candidates will have previous experience of working on a busy service desk. Key skills include: 1st line support experience working in a similar customer facing role. Experience working to and reporting against SLAs Working knowledge of Windows 10 and Microsoft Office 2016. Excellent communication skills, at all levels, with technical and non-technical audiences. Provide consistently, excellent levels of customer service. Ability to learn quickly and share knowledge with other team members. Strong methodical troubleshooting/problem-solving skills.
People Source Consulting Ltd
Antrim, County Antrim
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
03/05/2024
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
KDB Developer Hybrid - London Contract Hayward Hawk are currently recruiting for a KDB Developer for their global consultancy client. The successful candidate will be responsible for designing, developing, and maintaining KDB databases, as well as creating and optimizing Real Time data analytics solutions. You will work closely with the technology team to enhance our data management systems, ensure data accuracy and integrity, and help us make data-driven decisions. Key Responsibilities: Design and develop KDB databases and data processing systems to support Real Time data analysis and reporting. Optimize database performance, troubleshoot issues, and implement improvements as needed. Collaborate with data analysts and other teams to understand data requirements and develop efficient data retrieval processes. Write and maintain KDB Q scripts, ensuring code is well-documented and follows best practices. Monitor data quality and accuracy, implementing data validation and cleansing processes. Develop and maintain data pipelines and integration with various data sources and systems. Stay up-to-date with industry best practices and new technologies to ensure our data management systems remain cutting-edge. Collaborate with other developers and technology professionals to drive projects to successful completion. Participate in code reviews and share your knowledge with team members. Provide production support as needed, including resolving any database-related issues and ensuring system availability. Qualifications: 3-5 years of hands-on experience with KDB/Q development. Strong proficiency in Q programming language. Experience with Real Time data analysis and financial systems (preferred). Knowledge of database design principles, performance optimization, and data modelling. Familiarity with data integration, ETL processes, and data warehousing. Excellent problem-solving skills and the ability to work effectively in a fast-paced environment. Strong communication and teamwork skills. A proactive and self-motivated approach to work. Familiarity with financial markets and trading data would be advantageous
03/05/2024
Project-based
KDB Developer Hybrid - London Contract Hayward Hawk are currently recruiting for a KDB Developer for their global consultancy client. The successful candidate will be responsible for designing, developing, and maintaining KDB databases, as well as creating and optimizing Real Time data analytics solutions. You will work closely with the technology team to enhance our data management systems, ensure data accuracy and integrity, and help us make data-driven decisions. Key Responsibilities: Design and develop KDB databases and data processing systems to support Real Time data analysis and reporting. Optimize database performance, troubleshoot issues, and implement improvements as needed. Collaborate with data analysts and other teams to understand data requirements and develop efficient data retrieval processes. Write and maintain KDB Q scripts, ensuring code is well-documented and follows best practices. Monitor data quality and accuracy, implementing data validation and cleansing processes. Develop and maintain data pipelines and integration with various data sources and systems. Stay up-to-date with industry best practices and new technologies to ensure our data management systems remain cutting-edge. Collaborate with other developers and technology professionals to drive projects to successful completion. Participate in code reviews and share your knowledge with team members. Provide production support as needed, including resolving any database-related issues and ensuring system availability. Qualifications: 3-5 years of hands-on experience with KDB/Q development. Strong proficiency in Q programming language. Experience with Real Time data analysis and financial systems (preferred). Knowledge of database design principles, performance optimization, and data modelling. Familiarity with data integration, ETL processes, and data warehousing. Excellent problem-solving skills and the ability to work effectively in a fast-paced environment. Strong communication and teamwork skills. A proactive and self-motivated approach to work. Familiarity with financial markets and trading data would be advantageous
Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Customer Support team. The primary focus of this role is to create engaging and user-friendly content for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building and developing chatbot/Chat GPT and machine translation processes and workflows. Conduct thorough analysis of previous Chat Bot data to identify improvement areas and enhance user interactions. Contribute to proposals for the design, structure, and delivery methods of content to optimise customer engagement. Collaborate with the call centre team to review contact trends and recommend improvements to end-user content. Liaise with document and development teams across international Brother sales offices to ensure consistent content quality and user-friendliness. Review, edit, and create English-language content for product guides, user interfaces, FAQs, and other informational materials. Manage production schedules to meet all deadlines and maintain high standards of content delivery. Education and Experience Required: Essential: Experience in end user content review and creation, ideally in hardware and/or software domains. Good understanding of customer journey and mapping, particularly using Chat Bot systems. Excellent analytical skills and strong communication abilities. Previous work experience in a customer support function with attention to detail. Proficiency in Microsoft Office and Adobe Acrobat. Desirable: Degree-level education or equivalent professional experience. Team leader or Supervisory experience Experience working within a global company, collaborating with multi-national teams. Familiarity with corporate industry-standard style guides for content creation. Knowledge of machine translation systems. Benefits: £38k-43k based on experience Flexi Working Hours (37.5 working week) Monday-Friday Hybrid working model (2 Office/3 Home) 25 days holidays + BH Free Parking Opportunities for professional growth and development within a leading technology company. How to Apply: If you are a motivated individual who thrives in a dynamic environment and is passionate about enhancing customer experiences through innovative solutions, we encourage you to apply. Please send your CV and a cover letter detailing your relevant experience The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
03/05/2024
Full time
Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Customer Support team. The primary focus of this role is to create engaging and user-friendly content for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building and developing chatbot/Chat GPT and machine translation processes and workflows. Conduct thorough analysis of previous Chat Bot data to identify improvement areas and enhance user interactions. Contribute to proposals for the design, structure, and delivery methods of content to optimise customer engagement. Collaborate with the call centre team to review contact trends and recommend improvements to end-user content. Liaise with document and development teams across international Brother sales offices to ensure consistent content quality and user-friendliness. Review, edit, and create English-language content for product guides, user interfaces, FAQs, and other informational materials. Manage production schedules to meet all deadlines and maintain high standards of content delivery. Education and Experience Required: Essential: Experience in end user content review and creation, ideally in hardware and/or software domains. Good understanding of customer journey and mapping, particularly using Chat Bot systems. Excellent analytical skills and strong communication abilities. Previous work experience in a customer support function with attention to detail. Proficiency in Microsoft Office and Adobe Acrobat. Desirable: Degree-level education or equivalent professional experience. Team leader or Supervisory experience Experience working within a global company, collaborating with multi-national teams. Familiarity with corporate industry-standard style guides for content creation. Knowledge of machine translation systems. Benefits: £38k-43k based on experience Flexi Working Hours (37.5 working week) Monday-Friday Hybrid working model (2 Office/3 Home) 25 days holidays + BH Free Parking Opportunities for professional growth and development within a leading technology company. How to Apply: If you are a motivated individual who thrives in a dynamic environment and is passionate about enhancing customer experiences through innovative solutions, we encourage you to apply. Please send your CV and a cover letter detailing your relevant experience The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
Position: Senior Audiovisual (AV) Systems Analyst Role Overview: The Senior AV Systems Analyst is a pivotal member of the Information Technology Services team, dedicated to the seamless operation and progressive enhancement of the organisation's audiovisual infrastructure. This role is instrumental in fostering an advanced educational environment through the maintenance and innovation of AV systems utilised in various university settings, including classrooms, lecture halls, conference rooms, and communal study areas. Key Responsibilities: Technical Leadership: Serve as the lead technical authority for AV systems, guiding the resolution of complex AV-related incidents and managing service requests with efficiency and expertise. Strategic Development: Collaborate with the AV Team Leader to strategise and implement advancements in AV services, ensuring alignment with the companies vision for cutting-edge learning and meeting spaces. Stakeholder Engagement: Maintain robust communication channels with internal teams and end-users, delivering clear, timely, and precise information to facilitate optimal AV usage. System Management: Oversee the monitoring, support, and maintenance of AV systems, guaranteeing high-performance standards and minimal downtime. Project Coordination: Participate in the deployment of innovative AV technologies, such as AV over IP solutions, interactive displays, and remote management tools, contributing to the university's multimillion-pound investment in AV excellence. Essential Qualifications: A bachelor's degree in a relevant field or equivalent professional experience demonstrating comprehensive AV technical proficiency. A proven track record in AV systems analysis, with substantial hands-on experience in managing and optimising a diverse range of AV equipment. Desired Skills: In-depth knowledge of current and emerging AV technologies. Strong problem-solving abilities and a customer-focused approach. Excellent organisational skills and attention to detail. The ability to work collaboratively within cross-functional teams. What We Offer: A dynamic and supportive work environment committed to innovation and excellence. Opportunities for professional development and growth within a leading educational institution. Access to state-of-the-art facilities and resources. If you feel that you are a suitable candidate for this role or are keen to hear more. Please email a copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
03/05/2024
Full time
Position: Senior Audiovisual (AV) Systems Analyst Role Overview: The Senior AV Systems Analyst is a pivotal member of the Information Technology Services team, dedicated to the seamless operation and progressive enhancement of the organisation's audiovisual infrastructure. This role is instrumental in fostering an advanced educational environment through the maintenance and innovation of AV systems utilised in various university settings, including classrooms, lecture halls, conference rooms, and communal study areas. Key Responsibilities: Technical Leadership: Serve as the lead technical authority for AV systems, guiding the resolution of complex AV-related incidents and managing service requests with efficiency and expertise. Strategic Development: Collaborate with the AV Team Leader to strategise and implement advancements in AV services, ensuring alignment with the companies vision for cutting-edge learning and meeting spaces. Stakeholder Engagement: Maintain robust communication channels with internal teams and end-users, delivering clear, timely, and precise information to facilitate optimal AV usage. System Management: Oversee the monitoring, support, and maintenance of AV systems, guaranteeing high-performance standards and minimal downtime. Project Coordination: Participate in the deployment of innovative AV technologies, such as AV over IP solutions, interactive displays, and remote management tools, contributing to the university's multimillion-pound investment in AV excellence. Essential Qualifications: A bachelor's degree in a relevant field or equivalent professional experience demonstrating comprehensive AV technical proficiency. A proven track record in AV systems analysis, with substantial hands-on experience in managing and optimising a diverse range of AV equipment. Desired Skills: In-depth knowledge of current and emerging AV technologies. Strong problem-solving abilities and a customer-focused approach. Excellent organisational skills and attention to detail. The ability to work collaboratively within cross-functional teams. What We Offer: A dynamic and supportive work environment committed to innovation and excellence. Opportunities for professional development and growth within a leading educational institution. Access to state-of-the-art facilities and resources. If you feel that you are a suitable candidate for this role or are keen to hear more. Please email a copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Dynamics 365 CRM Consultant Hybrid/Remote working - UK Based Only Do you thrive in a fast-paced environment and enjoy utilising technology to solve complex business challenges? iO associates are searching for a motivated individual to join our expanding Microsoft Dynamics team. In this role, you'll leverage your Dynamics expertise to support a wider team in implementing technical solutions for our clients across various industries. What you'll do: Collaborate with consultants and business analysts to understand client requirements and translate them into technical specifications. Design, develop, and customise Dynamics modules to meet specific business needs. Create client-side scripts, plugins, and integrations to extend Dynamics functionality. Recognise opportunities to streamline processes, enhance performance, and innovate within the Dynamics development landscape. Design and implement data integration solutions between Dynamics and other systems using industry-standard tools. Utilise Dynamics 365's analytics capabilities to gain valuable insights into customer behaviour and trends. This includes utilising Power BI for data visualisation and analysis. Conduct thorough unit testing and participate in integration testing to ensure the functionality and performance of developed components. What you bring: In-depth knowledge of Dynamics 365 CE/CRM, with a solid understanding of the business context it addresses. Familiarity with complementary technologies like Azure, Power Platform, M365, and Active Directory. Strong problem-solving and analytical skills to identify and resolve complex issues. The ability to thrive in a collaborative, team-oriented environment. Understanding of data integration techniques and tools. A plus if you have: Knowledge of Dynamics platform architecture and its components. Experience designing and implementing workflows, business rules, and processes within Dynamics 365. Familiarity with Azure services and their integration with Dynamics 365. Experience with customising and configuring Dynamics 365 environments. A background in developing and deploying custom solutions using Dynamics 365. Experience migrating financial data from Legacy systems to Dynamics 365, ensuring data accuracy and compliance. Familiarity with the Power Platform (Power Apps, Power Automate, Power BI) to extend Dynamics 365 capabilities. Would you like to work within a collaborative and supportive environment that helps you grow and develop your career? Requirement: You must have the following visas/Right to work to be eligible for this position: British Citizen, ILR, Dependant Visa, Pre-settled status etc. You must be UK-based to apply for this role. *If you don't have the right to work in the UK or are not located in the UK, you will be automatically rejected from the process due to client requirement. Apply today!
03/05/2024
Full time
Dynamics 365 CRM Consultant Hybrid/Remote working - UK Based Only Do you thrive in a fast-paced environment and enjoy utilising technology to solve complex business challenges? iO associates are searching for a motivated individual to join our expanding Microsoft Dynamics team. In this role, you'll leverage your Dynamics expertise to support a wider team in implementing technical solutions for our clients across various industries. What you'll do: Collaborate with consultants and business analysts to understand client requirements and translate them into technical specifications. Design, develop, and customise Dynamics modules to meet specific business needs. Create client-side scripts, plugins, and integrations to extend Dynamics functionality. Recognise opportunities to streamline processes, enhance performance, and innovate within the Dynamics development landscape. Design and implement data integration solutions between Dynamics and other systems using industry-standard tools. Utilise Dynamics 365's analytics capabilities to gain valuable insights into customer behaviour and trends. This includes utilising Power BI for data visualisation and analysis. Conduct thorough unit testing and participate in integration testing to ensure the functionality and performance of developed components. What you bring: In-depth knowledge of Dynamics 365 CE/CRM, with a solid understanding of the business context it addresses. Familiarity with complementary technologies like Azure, Power Platform, M365, and Active Directory. Strong problem-solving and analytical skills to identify and resolve complex issues. The ability to thrive in a collaborative, team-oriented environment. Understanding of data integration techniques and tools. A plus if you have: Knowledge of Dynamics platform architecture and its components. Experience designing and implementing workflows, business rules, and processes within Dynamics 365. Familiarity with Azure services and their integration with Dynamics 365. Experience with customising and configuring Dynamics 365 environments. A background in developing and deploying custom solutions using Dynamics 365. Experience migrating financial data from Legacy systems to Dynamics 365, ensuring data accuracy and compliance. Familiarity with the Power Platform (Power Apps, Power Automate, Power BI) to extend Dynamics 365 capabilities. Would you like to work within a collaborative and supportive environment that helps you grow and develop your career? Requirement: You must have the following visas/Right to work to be eligible for this position: British Citizen, ILR, Dependant Visa, Pre-settled status etc. You must be UK-based to apply for this role. *If you don't have the right to work in the UK or are not located in the UK, you will be automatically rejected from the process due to client requirement. Apply today!
The Role As a ServiceNow Technical Lead , you will be responsible for leading at least a couple of Implementation projects in the ITSM area and one complete Implementation life cycle for ServiceNow. For this role, you will leverage your expertise in ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities. Key Responsibilities: Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform. Work with Architect and customers for the technical requirements, document them, play back and baseline. Develop a design aligned with the Architecture (if applicable) and technical requirements. Review requirements for accurate estimation. Review and do proactive analysis and resolve application issues as needed. Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements. Mentor and share technical knowledge/guidance to team. Perform Sprint activities (if agile) with the customer and the team. Do sprint planning and assign sprint activities to the team. Develop User stories from the requirements. Estimate effort, Work with the product sponsor to prioritise the user stores. Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements. Track and share the status of sprint/user stories with the Project Manager. Identify and manage risks and challenges. Ensure the quality deployment of the product as per the design. Ensure the security, resilience of the components as per the design. Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design. Handle customer meetings and provide weekly/monthly reports for customer as well as TCS management. Participate and provide feedback during planning meetings (ie, pre-iteration, and retrospectives. Your Profile Key Skills/Knowledge/Experience: Experience as a Technical Consultant. Experience in ITIL Process Definition, Integration Solutions, understanding Architecture solutions. Ability to understand customer business requirements and convert to functional requirements. Experience in leading at least a couple of Implementation projects in ITSM area and one complete Implementation life cycle for ServiceNow. Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise. Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards. Certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation. Good knowledge in Agile/Scrum methodology. Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges, and impacts. Excellent team management skills to manage the project team and members. Good to have: Experience in ServiceNow custom application design and development. Evaluate the tool stability and performance and provide recommendations. Knowledge on new ServiceNow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc ). Preferred to have ServiceNow Implementation Specialist certification. Ability to manage conflicts that may arise with customers and/or TCS internal stakeholders.
03/05/2024
Full time
The Role As a ServiceNow Technical Lead , you will be responsible for leading at least a couple of Implementation projects in the ITSM area and one complete Implementation life cycle for ServiceNow. For this role, you will leverage your expertise in ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities. Key Responsibilities: Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform. Work with Architect and customers for the technical requirements, document them, play back and baseline. Develop a design aligned with the Architecture (if applicable) and technical requirements. Review requirements for accurate estimation. Review and do proactive analysis and resolve application issues as needed. Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements. Mentor and share technical knowledge/guidance to team. Perform Sprint activities (if agile) with the customer and the team. Do sprint planning and assign sprint activities to the team. Develop User stories from the requirements. Estimate effort, Work with the product sponsor to prioritise the user stores. Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements. Track and share the status of sprint/user stories with the Project Manager. Identify and manage risks and challenges. Ensure the quality deployment of the product as per the design. Ensure the security, resilience of the components as per the design. Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design. Handle customer meetings and provide weekly/monthly reports for customer as well as TCS management. Participate and provide feedback during planning meetings (ie, pre-iteration, and retrospectives. Your Profile Key Skills/Knowledge/Experience: Experience as a Technical Consultant. Experience in ITIL Process Definition, Integration Solutions, understanding Architecture solutions. Ability to understand customer business requirements and convert to functional requirements. Experience in leading at least a couple of Implementation projects in ITSM area and one complete Implementation life cycle for ServiceNow. Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise. Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards. Certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation. Good knowledge in Agile/Scrum methodology. Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges, and impacts. Excellent team management skills to manage the project team and members. Good to have: Experience in ServiceNow custom application design and development. Evaluate the tool stability and performance and provide recommendations. Knowledge on new ServiceNow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc ). Preferred to have ServiceNow Implementation Specialist certification. Ability to manage conflicts that may arise with customers and/or TCS internal stakeholders.
Citrix Analyst - IAC - Citrix - Azure - London My client, a city based Investment Management firm, are looking for a Citrix Analyst to join them on a permanent basis. This role will join their Technology team and work across supporting their Citrix environment and architecture. You will work with the Technology team to deliver business solutions and new application deployments. Providing 3rd line technical support to the business and troubleshooting issues. Key requirements: Experience supporting Citrix products (XenDesktop, XenApp, Citrix Cloud DaaS) Experience with Azure (Azure Virtual Desktop, Azure Cloud, Azure DevOps Server) Terraform Windows 10 and Windows Servers Zscaler Experience working in Financial Services or a highly regulated industry is desirable. This is a great opportunity to join a growing team at a reputable Investment Management organisation.
03/05/2024
Full time
Citrix Analyst - IAC - Citrix - Azure - London My client, a city based Investment Management firm, are looking for a Citrix Analyst to join them on a permanent basis. This role will join their Technology team and work across supporting their Citrix environment and architecture. You will work with the Technology team to deliver business solutions and new application deployments. Providing 3rd line technical support to the business and troubleshooting issues. Key requirements: Experience supporting Citrix products (XenDesktop, XenApp, Citrix Cloud DaaS) Experience with Azure (Azure Virtual Desktop, Azure Cloud, Azure DevOps Server) Terraform Windows 10 and Windows Servers Zscaler Experience working in Financial Services or a highly regulated industry is desirable. This is a great opportunity to join a growing team at a reputable Investment Management organisation.
Request Technology - Craig Johnson
Chicago, Illinois
*This is an onsite role, no remote or hybrid for the duration of the contract* *We are unable to sponsor for this contract role in Chicago* Prestigious Financial Software Firm is currently seeking a User Experience UI/UX Designer. Candidate will assist a group of top-calibre business analysts and developers responsible for doing test-driven development of software components using Blazor/C# in multiple layers including the user interface, business domain, and data access. Qualifications: Candidates must enjoy challenges and demonstrate initiative to solve tough problems and produce results. Strong verbal and written communication skills are a must for working with other developers, analysts, and managers as a team. You must have a strong understanding of best practices and emerging trends in user experience design and user interface technology, and a passion for contributing in a group environment. The following specific skills are required for this role: Hands-on proficiency in Figma, Sketch, or Adobe Creative Suite Proficiency in HTML, CSS (SCSS), and JavaScript In-Depth understanding of CSS Design Systems. Must be able to create a Design System from scratch. Experience investigating user experience design requirements Experience developing and conceptualizing a comprehensive UI/UX design strategy Proficiency in Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes. Working knowledge of Microsoft Blazor preferred
02/05/2024
Project-based
*This is an onsite role, no remote or hybrid for the duration of the contract* *We are unable to sponsor for this contract role in Chicago* Prestigious Financial Software Firm is currently seeking a User Experience UI/UX Designer. Candidate will assist a group of top-calibre business analysts and developers responsible for doing test-driven development of software components using Blazor/C# in multiple layers including the user interface, business domain, and data access. Qualifications: Candidates must enjoy challenges and demonstrate initiative to solve tough problems and produce results. Strong verbal and written communication skills are a must for working with other developers, analysts, and managers as a team. You must have a strong understanding of best practices and emerging trends in user experience design and user interface technology, and a passion for contributing in a group environment. The following specific skills are required for this role: Hands-on proficiency in Figma, Sketch, or Adobe Creative Suite Proficiency in HTML, CSS (SCSS), and JavaScript In-Depth understanding of CSS Design Systems. Must be able to create a Design System from scratch. Experience investigating user experience design requirements Experience developing and conceptualizing a comprehensive UI/UX design strategy Proficiency in Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes. Working knowledge of Microsoft Blazor preferred
Request Technology - Craig Johnson
Washington, Washington DC
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
02/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
02/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
02/05/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Finance Systems Support Analyst - Aderant £55-75k + package Hybrid working in London (2-3 days in office) Our client, a leading international law firm, are looking for a Finance Systems Support Analyst to come and join their Global Compliance team. The team supports the firm's business and professional services business. You will be assisting with the maintenance, management, support and enhancement of all aspects of the firms' finance applications. Specifically they use Aderant Expert (AdEx) and BigHand. Key Responsibilities Provide technical support for financial systems Conduct periodic financial systems reviews and identify improvements Perform ad-hoc analysis and create reporting solutions using SQL Document processes, procedures and policies Liaise with vendors to resolve user queries Required Skills and Experience Familiarity with Microsoft Operating Systems, Microsoft Office, SQL Server and Networking protocols Experience working in a law firm or professional services firm in a similar role Experience with Aderant front and Back End applications Good Knowledge of Transact-SQL, stored procedures and SQL Server Reporting Services (SSRS) report Builder and developer; Knowledge of Power BI Experience with Bighand BI and Budgeting (Iridium/Intellistat) application and processes is beneficial. Please apply with your most up-to-date CV. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
02/05/2024
Full time
Finance Systems Support Analyst - Aderant £55-75k + package Hybrid working in London (2-3 days in office) Our client, a leading international law firm, are looking for a Finance Systems Support Analyst to come and join their Global Compliance team. The team supports the firm's business and professional services business. You will be assisting with the maintenance, management, support and enhancement of all aspects of the firms' finance applications. Specifically they use Aderant Expert (AdEx) and BigHand. Key Responsibilities Provide technical support for financial systems Conduct periodic financial systems reviews and identify improvements Perform ad-hoc analysis and create reporting solutions using SQL Document processes, procedures and policies Liaise with vendors to resolve user queries Required Skills and Experience Familiarity with Microsoft Operating Systems, Microsoft Office, SQL Server and Networking protocols Experience working in a law firm or professional services firm in a similar role Experience with Aderant front and Back End applications Good Knowledge of Transact-SQL, stored procedures and SQL Server Reporting Services (SSRS) report Builder and developer; Knowledge of Power BI Experience with Bighand BI and Budgeting (Iridium/Intellistat) application and processes is beneficial. Please apply with your most up-to-date CV. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
ByD Technical Analyst Salary - £50,000 - £60,000 + Excellent Benefits Location - UK - Full Remote working Role Purpose Supporting our ERP application, the Analyst is responsible for the ongoing technical support, application set up and configuration of the SAP ByDesign solution implemented on Finance, Customer Contract Management and/or Resource Management capabilities. Key Responsibilities Working with the Business to facilitate Change's within the ByD application. Provides problem solving to resolve business process challenges using standard application capabilities in respect of incidents raised via the Help Desk relating to the ByDesign application suite. Provide problem investigation where technical assistance is required, Identify, explore, and test new solution capability delivered in each of the application releases while we support users in over 50 countries. Collect and translate continuous improvement business needs to design, configure, document, and test software application solutions. Support and assist defining business scenarios, suggest and validate solutions with the business teams and 3rd party specialists, assist with the impact of any customisation requests, acting as a feasibility for delivery of new functionality. Provide a "Devops" type capability covering defects and enhancements and make changes where necessary ensuring appropriate technical documentation is in place. LI~ LI~Remote Requirements: Ideally with a Finance background, a large proportion of the change projects are Finance based. Current SAP ByD experience in a similar role. UK Based - home working/remote.
02/05/2024
Full time
ByD Technical Analyst Salary - £50,000 - £60,000 + Excellent Benefits Location - UK - Full Remote working Role Purpose Supporting our ERP application, the Analyst is responsible for the ongoing technical support, application set up and configuration of the SAP ByDesign solution implemented on Finance, Customer Contract Management and/or Resource Management capabilities. Key Responsibilities Working with the Business to facilitate Change's within the ByD application. Provides problem solving to resolve business process challenges using standard application capabilities in respect of incidents raised via the Help Desk relating to the ByDesign application suite. Provide problem investigation where technical assistance is required, Identify, explore, and test new solution capability delivered in each of the application releases while we support users in over 50 countries. Collect and translate continuous improvement business needs to design, configure, document, and test software application solutions. Support and assist defining business scenarios, suggest and validate solutions with the business teams and 3rd party specialists, assist with the impact of any customisation requests, acting as a feasibility for delivery of new functionality. Provide a "Devops" type capability covering defects and enhancements and make changes where necessary ensuring appropriate technical documentation is in place. LI~ LI~Remote Requirements: Ideally with a Finance background, a large proportion of the change projects are Finance based. Current SAP ByD experience in a similar role. UK Based - home working/remote.
ServiceNow CMDB Analyst - Permanent - Amsterdam Netherlands - up to €75k + Benefits We're looking for an experienced ServiceNow CMDB Analyst for a permanent role in the vibrant city of Amsterdam in the Netherlands. You should be able to perform data analyses on CMDB data, understand the importance of CMDB data and know how to present the results from your analyses and be able to find root causes when data quality is not up to par and think about possible solutions to rectify the data quality issue. It's the job of the SACM team to define which items should be tracked and how to do so. The goal of the CMDB is to give our client the information needed to make better business decisions and run efficient ITSM processes. By centralizing all configuration information, leaders can better understand critical CIs and their relationships. CMDBs are important in impact analysis, root cause analysis, legal compliance, incident management, and change management. Ideally holding a degree in computer science, with focus on processes and data. Data analysis, Data processing, Creating reports and Consulting with an essential knowledge of ServiceNow and knowledge on ITSM/ITIL processes, ServiceNow CMDB and with Excel, pre: SQL, BI-tools, MS Access experience. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
02/05/2024
Full time
ServiceNow CMDB Analyst - Permanent - Amsterdam Netherlands - up to €75k + Benefits We're looking for an experienced ServiceNow CMDB Analyst for a permanent role in the vibrant city of Amsterdam in the Netherlands. You should be able to perform data analyses on CMDB data, understand the importance of CMDB data and know how to present the results from your analyses and be able to find root causes when data quality is not up to par and think about possible solutions to rectify the data quality issue. It's the job of the SACM team to define which items should be tracked and how to do so. The goal of the CMDB is to give our client the information needed to make better business decisions and run efficient ITSM processes. By centralizing all configuration information, leaders can better understand critical CIs and their relationships. CMDBs are important in impact analysis, root cause analysis, legal compliance, incident management, and change management. Ideally holding a degree in computer science, with focus on processes and data. Data analysis, Data processing, Creating reports and Consulting with an essential knowledge of ServiceNow and knowledge on ITSM/ITIL processes, ServiceNow CMDB and with Excel, pre: SQL, BI-tools, MS Access experience. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.