Role Title: Genesys SME Duration: 6 week contract Location: Remote Rate: £650 - Umbrella only (inside IR35) Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. Technical Consultation and Support: Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. Performance Optimization and Tuning: Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. Training and Knowledge Transfer: Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. Vendor Management and Relationship Building: Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Key Skills/requirements Bachelor's or master's degree in computer science, Information Technology, or related field. 10+ years of experience in contact center technology implementation, with a focus on Genesys solutions. Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
26/04/2024
Project-based
Role Title: Genesys SME Duration: 6 week contract Location: Remote Rate: £650 - Umbrella only (inside IR35) Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. Technical Consultation and Support: Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. Performance Optimization and Tuning: Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. Training and Knowledge Transfer: Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. Vendor Management and Relationship Building: Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Key Skills/requirements Bachelor's or master's degree in computer science, Information Technology, or related field. 10+ years of experience in contact center technology implementation, with a focus on Genesys solutions. Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Senior Software Engineers with a background in software development using C#/.NET are required by this major client, who is creating a new start up engineering capability in their Leeds offices, where you will provide best in class technical solutions on all three major Public Clouds to a wide range of major Public Sector organisations. As a result of the work that they do, this client requires applicants to hold or be capable of obtaining UK National Security Vetting, the requirements for which could include but not be limited to having resided in the UK for at least the past 5 years and being a UK national or dual UK national. Please note your application will not be taken forward if you cannot fulfil these requirements. In order to secure one of these Lead Software Engineer roles you must come from a Software Development background and still be technically hands on with coding/Scripting. You will also have good experience in client/stakeholder management, team leadership and organisational skills as well as being able to demonstrate the following experience: Be a subject matter expert in full stack C#/.Net Core. Hands on experience Front End technologies, such as React or Angular. Demonstrable experience mentoring and quality checking the work of junior engineers whilst building distributed systems and secure products at scale. Have an understanding of design practices, system architecture and conducting code reviews. Experience using containerization technologies (Docker, Kubernetes etc) Experience with RESTful APIs and microservices best practices. Extensive experience with CI/CD tooling (Github Actions, CircleCI etc) Experience building infrastructure testing within the pipeline for automated deployments Knowledge of Database systems and models This is an opportunity for significant growth, but with a start-up feel and mentality. In this role you will have the chance to build and be part of a new concept. This client is creating an onshore engineering team to gain access to a new segment of the technology market where there is opportunity for significant growth. They are looking for people to help establish the culture and ways of working of the team so we are well placed to make the most of this opportunity. We need help in curating and evolving this culture over time as it's the most important element to the business. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
26/04/2024
Full time
Senior Software Engineers with a background in software development using C#/.NET are required by this major client, who is creating a new start up engineering capability in their Leeds offices, where you will provide best in class technical solutions on all three major Public Clouds to a wide range of major Public Sector organisations. As a result of the work that they do, this client requires applicants to hold or be capable of obtaining UK National Security Vetting, the requirements for which could include but not be limited to having resided in the UK for at least the past 5 years and being a UK national or dual UK national. Please note your application will not be taken forward if you cannot fulfil these requirements. In order to secure one of these Lead Software Engineer roles you must come from a Software Development background and still be technically hands on with coding/Scripting. You will also have good experience in client/stakeholder management, team leadership and organisational skills as well as being able to demonstrate the following experience: Be a subject matter expert in full stack C#/.Net Core. Hands on experience Front End technologies, such as React or Angular. Demonstrable experience mentoring and quality checking the work of junior engineers whilst building distributed systems and secure products at scale. Have an understanding of design practices, system architecture and conducting code reviews. Experience using containerization technologies (Docker, Kubernetes etc) Experience with RESTful APIs and microservices best practices. Extensive experience with CI/CD tooling (Github Actions, CircleCI etc) Experience building infrastructure testing within the pipeline for automated deployments Knowledge of Database systems and models This is an opportunity for significant growth, but with a start-up feel and mentality. In this role you will have the chance to build and be part of a new concept. This client is creating an onshore engineering team to gain access to a new segment of the technology market where there is opportunity for significant growth. They are looking for people to help establish the culture and ways of working of the team so we are well placed to make the most of this opportunity. We need help in curating and evolving this culture over time as it's the most important element to the business. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Senior Software Engineers with a background in software development using C#/.NET are required by this major client, who is creating a new start up engineering capability in their Leeds offices, where you will provide best in class technical solutions on all three major Public Clouds to a wide range of major Public Sector organisations. As a result of the work that they do, this client requires applicants to hold or be capable of obtaining UK National Security Vetting, the requirements for which could include but not be limited to having resided in the UK for at least the past 5 years and being a UK national or dual UK national. Please note your application will not be taken forward if you cannot fulfil these requirements. In order to secure one of these Lead Software Engineer roles you must come from a Software Development background and still be technically hands on with coding/Scripting. You will also have good experience in client/stakeholder management, team leadership and organisational skills as well as being able to demonstrate the following experience: Be a subject matter expert in full stack C#/.Net Core. Hands on experience Front End technologies, such as React or Angular. Demonstrable experience mentoring and quality checking the work of junior engineers whilst building distributed systems and secure products at scale. Have an understanding of design practices, system architecture and conducting code reviews. Experience using containerization technologies (Docker, Kubernetes etc) Experience with RESTful APIs and microservices best practices. Extensive experience with CI/CD tooling (Github Actions, CircleCI etc) Experience building infrastructure testing within the pipeline for automated deployments Knowledge of Database systems and models This is an opportunity for significant growth, but with a start-up feel and mentality. In this role you will have the chance to build and be part of a new concept. This client is creating an onshore engineering team to gain access to a new segment of the technology market where there is opportunity for significant growth. They are looking for people to help establish the culture and ways of working of the team so we are well placed to make the most of this opportunity. We need help in curating and evolving this culture over time as it's the most important element to the business. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
26/04/2024
Full time
Senior Software Engineers with a background in software development using C#/.NET are required by this major client, who is creating a new start up engineering capability in their Leeds offices, where you will provide best in class technical solutions on all three major Public Clouds to a wide range of major Public Sector organisations. As a result of the work that they do, this client requires applicants to hold or be capable of obtaining UK National Security Vetting, the requirements for which could include but not be limited to having resided in the UK for at least the past 5 years and being a UK national or dual UK national. Please note your application will not be taken forward if you cannot fulfil these requirements. In order to secure one of these Lead Software Engineer roles you must come from a Software Development background and still be technically hands on with coding/Scripting. You will also have good experience in client/stakeholder management, team leadership and organisational skills as well as being able to demonstrate the following experience: Be a subject matter expert in full stack C#/.Net Core. Hands on experience Front End technologies, such as React or Angular. Demonstrable experience mentoring and quality checking the work of junior engineers whilst building distributed systems and secure products at scale. Have an understanding of design practices, system architecture and conducting code reviews. Experience using containerization technologies (Docker, Kubernetes etc) Experience with RESTful APIs and microservices best practices. Extensive experience with CI/CD tooling (Github Actions, CircleCI etc) Experience building infrastructure testing within the pipeline for automated deployments Knowledge of Database systems and models This is an opportunity for significant growth, but with a start-up feel and mentality. In this role you will have the chance to build and be part of a new concept. This client is creating an onshore engineering team to gain access to a new segment of the technology market where there is opportunity for significant growth. They are looking for people to help establish the culture and ways of working of the team so we are well placed to make the most of this opportunity. We need help in curating and evolving this culture over time as it's the most important element to the business. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
IT Security Architect London, City/Hybrid Circa £100k plus bonus plus benefits Security Architecture, Applications, Infrastructure, MS IT Security Architect is sought by prestigious and vibrant financial services organisation in the City. This role will see you reporting into the Global Head of IT Security as a key contributor to their operational security delivery framework, encompassing IT infrastructure and business application security on a global scale. This role will be instrumental in ensuring that they design and implement robust secure IT solutions that align to their IT and Security strategies, you will be joining at an exciting time as the IT organisation delivers numerous transformational technology and security improvement projects, leverages the latest cloud services, and other emerging technologies to enable the business to deliver on its future objectives. Key Responsibilities: Design and implement security solutions that protect the organisation's systems, networks, and applications. Collaborate with cross-functional teams to align security measures with business objectives while ensuring compliance with industry requirements and regulations. Drive innovation in security solutions, addressing both current vulnerabilities and anticipating future risk. Evaluate and recommend emerging security technologies and tools to enhance the organisation's security posture. Conduct risk assessments, reviews, and modelling to identify potential security vulnerabilities and threats. Provide subject matter expertise and technical guidance to IT/business stakeholders delivering global technology change supporting increasing cloud application adoption. Making recommendations to stakeholders to ensure that systems and applications have appropriate security controls in place. Review new systems security posture, propose improvements and oversee compliance with approved designs Key Requirements: Significant previous IT security architecture experience. A consultancy background would be ideal. Experience of working in an established architecture function authoring technical documentation such as strategy papers, requirement documents and high-level designs. Industry recognised technical certifications such as CISSP, TOGAF CCSP or vendor specific certifications. Proven experience of designing top to bottom systems/solutions with focus on all aspects of Security (Network, Infrastructure, Access, Cloud Services, Controls, and SecOps) Knowledge and experience of cloud specific security challenges, designs and solutions. Demonstrated involvement in major IT/cloud transformation initiatives, with the ability to navigate the complexities and ensure security considerations are integrated throughout. Knowledge and experience of security standards, procedures, reviews and automation. Experience in designing compensating controls when systems cannot integrate with preferred security solutions Strong technical knowledge of Microsoft technologies Please note this is a brand-new opportunity and we are looking for someone who can craft their own position within a successful, fast paced team. Employee progression and wellbeing are paramount to this organisation. For a full consultation on this role please email your CV to Arc IT Recruitment. Salary range based on experience
26/04/2024
Full time
IT Security Architect London, City/Hybrid Circa £100k plus bonus plus benefits Security Architecture, Applications, Infrastructure, MS IT Security Architect is sought by prestigious and vibrant financial services organisation in the City. This role will see you reporting into the Global Head of IT Security as a key contributor to their operational security delivery framework, encompassing IT infrastructure and business application security on a global scale. This role will be instrumental in ensuring that they design and implement robust secure IT solutions that align to their IT and Security strategies, you will be joining at an exciting time as the IT organisation delivers numerous transformational technology and security improvement projects, leverages the latest cloud services, and other emerging technologies to enable the business to deliver on its future objectives. Key Responsibilities: Design and implement security solutions that protect the organisation's systems, networks, and applications. Collaborate with cross-functional teams to align security measures with business objectives while ensuring compliance with industry requirements and regulations. Drive innovation in security solutions, addressing both current vulnerabilities and anticipating future risk. Evaluate and recommend emerging security technologies and tools to enhance the organisation's security posture. Conduct risk assessments, reviews, and modelling to identify potential security vulnerabilities and threats. Provide subject matter expertise and technical guidance to IT/business stakeholders delivering global technology change supporting increasing cloud application adoption. Making recommendations to stakeholders to ensure that systems and applications have appropriate security controls in place. Review new systems security posture, propose improvements and oversee compliance with approved designs Key Requirements: Significant previous IT security architecture experience. A consultancy background would be ideal. Experience of working in an established architecture function authoring technical documentation such as strategy papers, requirement documents and high-level designs. Industry recognised technical certifications such as CISSP, TOGAF CCSP or vendor specific certifications. Proven experience of designing top to bottom systems/solutions with focus on all aspects of Security (Network, Infrastructure, Access, Cloud Services, Controls, and SecOps) Knowledge and experience of cloud specific security challenges, designs and solutions. Demonstrated involvement in major IT/cloud transformation initiatives, with the ability to navigate the complexities and ensure security considerations are integrated throughout. Knowledge and experience of security standards, procedures, reviews and automation. Experience in designing compensating controls when systems cannot integrate with preferred security solutions Strong technical knowledge of Microsoft technologies Please note this is a brand-new opportunity and we are looking for someone who can craft their own position within a successful, fast paced team. Employee progression and wellbeing are paramount to this organisation. For a full consultation on this role please email your CV to Arc IT Recruitment. Salary range based on experience
ARM (Advanced Resource Managers)
Reading, Berkshire
Threat Intelligence Specialist 6 months £540 per day (Inside IR35) 5 Days per week in Reading My client in the telecommunications industry are looking for a Threat Intelligence Specialist to join their fast-paced team on an initial 6 month contract. The role will be fully on site in Reading so a local candidate will be most ideal. Responsibilities in the role; Identify information security and Threat Intelligence requirements and oversight of delivery by: Identifying business unit Priority Intelligence Requirements that enable the business unit to conduct its business continuously in a secure manner. Analysis of information across Strategic, Operational and Tactical arenas into actionable intelligence that allows stakeholders to make informed decisions. Ensuring delivery of the Threat Intelligence programme within the business unit, delivery of services and products provided by Group Security. Where services are delivered by external providers, ensuring delivery of the Threat Intelligence services as per requirements of business unit. Engage with the business unit to: Develop an understanding of business goals in order to constructively engage senior business leaders on information security, identifying key threats and areas for improvement, driving appropriate risk management decisions and collaborating with partners to achieve positive outcomes and business benefits Ensure emerging information and cyber security threats to the business are identified, discussed with senior business leadership and addressed through presented opportunities of security innovation. Build strong relationships within the business to gain an understanding of security-related business threats, vulnerabilities and risks. Facilitate Group Security support to business projects as the subject matter expert providing guidance and support in implementing Threat Intelligence project requirements. Embedding information security and cyber across the business unit by: Establish positive relationships engaging with technical teams and executives to deliver regular Threat Intelligence reporting and mitigation advisory and seek continuous improvement of TVM process. Monitoring of threat actors and groups, and identifying key trends leveraging internal and external threat data to enable positive business outcomes, keeping senior business leadership informed about information security-related issues and activities potentially affecting the organisation. Assist in running a threat intelligence platform that can store cyber threat intelligence idioms such as threat actors, exploit targets from disparate sources, devices, communities and industries in a structured & standardized way. Focus on awareness and training including by; Briefing regularly the business unit senior leadership team on cyber threats and risks profile. Delivering awareness and training to the relevant business unit team and high-risk users. Communicating the importance and promoting awareness of information security to the business. Increasing business awareness of emerging security threats and risks. Helping develop a security culture within the business. Partnering with the different functions working on controls by: Supporting Incident Response activities providing further context, OSINT support and behavioural analysis in the event of a security incident impacting the business unit. Maintaining a balanced relationship with risk functions, compliance functions and with internal and external audit functions. Ensure timely delivery of actionable threat intelligence across the organisation, including key stakeholders; Security Operations, Incident Response, Vulnerability Management, Security Leadership, Fraud Prevention and Industry intelligence communities. Continuous Improvement through the delivery of; Provide mentoring and development of Threat Intelligence Analysts through sharing learnings and best practices. Act as the point of escalation and support for Threat Intelligence analysts in the event of complex security incidents. Develop proven structure and processes such as run books that help the team achieve outstanding results. Championing and supporting Group Security's wider BCM, Incident and Crisis Management functions. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
26/04/2024
Project-based
Threat Intelligence Specialist 6 months £540 per day (Inside IR35) 5 Days per week in Reading My client in the telecommunications industry are looking for a Threat Intelligence Specialist to join their fast-paced team on an initial 6 month contract. The role will be fully on site in Reading so a local candidate will be most ideal. Responsibilities in the role; Identify information security and Threat Intelligence requirements and oversight of delivery by: Identifying business unit Priority Intelligence Requirements that enable the business unit to conduct its business continuously in a secure manner. Analysis of information across Strategic, Operational and Tactical arenas into actionable intelligence that allows stakeholders to make informed decisions. Ensuring delivery of the Threat Intelligence programme within the business unit, delivery of services and products provided by Group Security. Where services are delivered by external providers, ensuring delivery of the Threat Intelligence services as per requirements of business unit. Engage with the business unit to: Develop an understanding of business goals in order to constructively engage senior business leaders on information security, identifying key threats and areas for improvement, driving appropriate risk management decisions and collaborating with partners to achieve positive outcomes and business benefits Ensure emerging information and cyber security threats to the business are identified, discussed with senior business leadership and addressed through presented opportunities of security innovation. Build strong relationships within the business to gain an understanding of security-related business threats, vulnerabilities and risks. Facilitate Group Security support to business projects as the subject matter expert providing guidance and support in implementing Threat Intelligence project requirements. Embedding information security and cyber across the business unit by: Establish positive relationships engaging with technical teams and executives to deliver regular Threat Intelligence reporting and mitigation advisory and seek continuous improvement of TVM process. Monitoring of threat actors and groups, and identifying key trends leveraging internal and external threat data to enable positive business outcomes, keeping senior business leadership informed about information security-related issues and activities potentially affecting the organisation. Assist in running a threat intelligence platform that can store cyber threat intelligence idioms such as threat actors, exploit targets from disparate sources, devices, communities and industries in a structured & standardized way. Focus on awareness and training including by; Briefing regularly the business unit senior leadership team on cyber threats and risks profile. Delivering awareness and training to the relevant business unit team and high-risk users. Communicating the importance and promoting awareness of information security to the business. Increasing business awareness of emerging security threats and risks. Helping develop a security culture within the business. Partnering with the different functions working on controls by: Supporting Incident Response activities providing further context, OSINT support and behavioural analysis in the event of a security incident impacting the business unit. Maintaining a balanced relationship with risk functions, compliance functions and with internal and external audit functions. Ensure timely delivery of actionable threat intelligence across the organisation, including key stakeholders; Security Operations, Incident Response, Vulnerability Management, Security Leadership, Fraud Prevention and Industry intelligence communities. Continuous Improvement through the delivery of; Provide mentoring and development of Threat Intelligence Analysts through sharing learnings and best practices. Act as the point of escalation and support for Threat Intelligence analysts in the event of complex security incidents. Develop proven structure and processes such as run books that help the team achieve outstanding results. Championing and supporting Group Security's wider BCM, Incident and Crisis Management functions. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
3rd Line Network Engineer, LogicMonitor, SolarWinds, ASAP, ONSITE Cheshire, £Good, OUTSIDE IR35 Role Summary We have an excellent opportunity for an experienced 3rd Line Customer Network Support Engineer, to join our SMC team. As a 3rd Line Customer Network Support Engineer, you will serve as a senior technical resource responsible for delivering expert-level support to our customers. Your primary focus will be on resolving complex network-related issues, troubleshooting advanced network configurations, and providing proactive guidance to optimize network performance. You will play a crucial role in ensuring the reliability, scalability, and security of our customers' networks while delivering exceptional service and maintaining high levels of customer satisfaction. The right Engineer will be working in close collaboration with the SMC team, and the wider consultant team. Core responsibilities of the role include, but are not limited to, the following: Act as a subject matter expert (SME) for resolving escalated technical issues related to network infrastructure, routing, switching, and connectivity. Diagnose and troubleshoot complex network problems using a variety of tools and techniques, including packet analysis, network monitoring, and log analysis. Provide timely and effective resolutions to customer incidents, ensuring minimal disruption to their operations and adhering to service level agreements (SLAs). Coordinate and execute network changes, upgrades, and migrations in collaboration with customers and internal stakeholders. Ensure that all network changes are properly documented, tracked, and communicated to relevant parties to maintain transparency and accountability. Follow change management processes and procedures to minimize the risk of service disruptions and maintain the integrity of the network environment. Build strong relationships with customers by providing proactive support, delivering value-added services, and serving as a trusted advisor on network-related matters. Act as the primary point of contact for customer inquiries, escalations, and technical consultations, demonstrating professionalism and empathy in all interactions. Conduct periodic service reviews with customers to assess satisfaction levels, gather feedback, and identify opportunities for improvement. Desirable Qualifications and Experience Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant industry certifications such as CCNP, CCIE, or equivalent are preferred VCAP Network Virtualization Deploy Extensive experience in network engineering and support roles, with a focus on troubleshooting complex network issues Extensive experience in network engineering and support roles, with a focus on troubleshooting complex network issues and designing scalable network architectures. Proficiency in network protocols and technologies, including TCP/IP, BGP, OSPF, VLANs, MPLS, QoS, and VPNs. Strong analytical and problem-solving skills, with the ability to quickly diagnose and resolve technical issues in high-pressure environments. Experience with network monitoring and management tools such as LogicMonitor, Wireshark, SolarWinds, or similar. Familiarity with cloud networking concepts and experience with cloud platforms such as AWS, Azure, or GCP is a plus. About the person Two to three years of experience in a similar type role Desire to develop and progress their career Excellent communicator both verbally and written Experienced, mature, influential, assertive and diplomatic Able to operate independently or as part of a larger team Excellent knowledge of chosen subject matter A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations Applies knowledge and skills through handling complex problems beyond own area of expertise Ability to commute to main office in Cheshire 3 days per week as this role is on our Hybrid model. If you have the skills and experience as mentioned above, please send in your CV for review
26/04/2024
Project-based
3rd Line Network Engineer, LogicMonitor, SolarWinds, ASAP, ONSITE Cheshire, £Good, OUTSIDE IR35 Role Summary We have an excellent opportunity for an experienced 3rd Line Customer Network Support Engineer, to join our SMC team. As a 3rd Line Customer Network Support Engineer, you will serve as a senior technical resource responsible for delivering expert-level support to our customers. Your primary focus will be on resolving complex network-related issues, troubleshooting advanced network configurations, and providing proactive guidance to optimize network performance. You will play a crucial role in ensuring the reliability, scalability, and security of our customers' networks while delivering exceptional service and maintaining high levels of customer satisfaction. The right Engineer will be working in close collaboration with the SMC team, and the wider consultant team. Core responsibilities of the role include, but are not limited to, the following: Act as a subject matter expert (SME) for resolving escalated technical issues related to network infrastructure, routing, switching, and connectivity. Diagnose and troubleshoot complex network problems using a variety of tools and techniques, including packet analysis, network monitoring, and log analysis. Provide timely and effective resolutions to customer incidents, ensuring minimal disruption to their operations and adhering to service level agreements (SLAs). Coordinate and execute network changes, upgrades, and migrations in collaboration with customers and internal stakeholders. Ensure that all network changes are properly documented, tracked, and communicated to relevant parties to maintain transparency and accountability. Follow change management processes and procedures to minimize the risk of service disruptions and maintain the integrity of the network environment. Build strong relationships with customers by providing proactive support, delivering value-added services, and serving as a trusted advisor on network-related matters. Act as the primary point of contact for customer inquiries, escalations, and technical consultations, demonstrating professionalism and empathy in all interactions. Conduct periodic service reviews with customers to assess satisfaction levels, gather feedback, and identify opportunities for improvement. Desirable Qualifications and Experience Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant industry certifications such as CCNP, CCIE, or equivalent are preferred VCAP Network Virtualization Deploy Extensive experience in network engineering and support roles, with a focus on troubleshooting complex network issues Extensive experience in network engineering and support roles, with a focus on troubleshooting complex network issues and designing scalable network architectures. Proficiency in network protocols and technologies, including TCP/IP, BGP, OSPF, VLANs, MPLS, QoS, and VPNs. Strong analytical and problem-solving skills, with the ability to quickly diagnose and resolve technical issues in high-pressure environments. Experience with network monitoring and management tools such as LogicMonitor, Wireshark, SolarWinds, or similar. Familiarity with cloud networking concepts and experience with cloud platforms such as AWS, Azure, or GCP is a plus. About the person Two to three years of experience in a similar type role Desire to develop and progress their career Excellent communicator both verbally and written Experienced, mature, influential, assertive and diplomatic Able to operate independently or as part of a larger team Excellent knowledge of chosen subject matter A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations Applies knowledge and skills through handling complex problems beyond own area of expertise Ability to commute to main office in Cheshire 3 days per week as this role is on our Hybrid model. If you have the skills and experience as mentioned above, please send in your CV for review
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* *On call 1-week a month 24/7 and maintenance windows every other Saturday* A prestigious company is looking for a Senior Intapp Application Engineer. This engineer will focus the design and support of the company's Intapp Walls, Open Intake, Conflicts and Terms Platforms. This engineer will provide level 3 operational support and have deep understanding of the Intapp Platform. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years' experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) Experience with SQL, including stored procedures, functions and triggers is required. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Intapp Platform Products - Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory
26/04/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* *On call 1-week a month 24/7 and maintenance windows every other Saturday* A prestigious company is looking for a Senior Intapp Application Engineer. This engineer will focus the design and support of the company's Intapp Walls, Open Intake, Conflicts and Terms Platforms. This engineer will provide level 3 operational support and have deep understanding of the Intapp Platform. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years' experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) Experience with SQL, including stored procedures, functions and triggers is required. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Intapp Platform Products - Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* *On call 1-week a month 24/7 and maintenance windows every other Saturday* A prestigious company is looking for a Senior Intapp Application Engineer. This engineer will focus the design and support of the company's Intapp Walls, Open Intake, Conflicts and Terms Platforms. This engineer will provide level 3 operational support and have deep understanding of the Intapp Platform. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years' experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) Experience with SQL, including stored procedures, functions and triggers is required. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Intapp Platform Products - Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory
26/04/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* *On call 1-week a month 24/7 and maintenance windows every other Saturday* A prestigious company is looking for a Senior Intapp Application Engineer. This engineer will focus the design and support of the company's Intapp Walls, Open Intake, Conflicts and Terms Platforms. This engineer will provide level 3 operational support and have deep understanding of the Intapp Platform. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years' experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) Experience with SQL, including stored procedures, functions and triggers is required. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Intapp Platform Products - Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* *On call 1-week a month 24/7 and maintenance windows every other Saturday* A prestigious company is looking for a Senior Intapp Application Engineer. This engineer will focus the design and support of the company's Intapp Walls, Open Intake, Conflicts and Terms Platforms. This engineer will provide level 3 operational support and have deep understanding of the Intapp Platform. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years' experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) Experience with SQL, including stored procedures, functions and triggers is required. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Intapp Platform Products - Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory
26/04/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* *On call 1-week a month 24/7 and maintenance windows every other Saturday* A prestigious company is looking for a Senior Intapp Application Engineer. This engineer will focus the design and support of the company's Intapp Walls, Open Intake, Conflicts and Terms Platforms. This engineer will provide level 3 operational support and have deep understanding of the Intapp Platform. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years' experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) Experience with SQL, including stored procedures, functions and triggers is required. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Intapp Platform Products - Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* *On call 1-week a month 24/7 and maintenance windows every other Saturday* A prestigious company is looking for a Senior Intapp Application Engineer. This engineer will focus the design and support of the company's Intapp Walls, Open Intake, Conflicts and Terms Platforms. This engineer will provide level 3 operational support and have deep understanding of the Intapp Platform. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years' experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) Experience with SQL, including stored procedures, functions and triggers is required. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Intapp Platform Products - Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory
26/04/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* *On call 1-week a month 24/7 and maintenance windows every other Saturday* A prestigious company is looking for a Senior Intapp Application Engineer. This engineer will focus the design and support of the company's Intapp Walls, Open Intake, Conflicts and Terms Platforms. This engineer will provide level 3 operational support and have deep understanding of the Intapp Platform. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years' experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) Experience with SQL, including stored procedures, functions and triggers is required. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Intapp Platform Products - Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* *On call 1-week a month 24/7 and maintenance windows every other Saturday* A prestigious company is looking for a Senior Intapp Application Engineer. This engineer will focus the design and support of the company's Intapp Walls, Open Intake, Conflicts and Terms Platforms. This engineer will provide level 3 operational support and have deep understanding of the Intapp Platform. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years' experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) Experience with SQL, including stored procedures, functions and triggers is required. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Intapp Platform Products - Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory
26/04/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* *On call 1-week a month 24/7 and maintenance windows every other Saturday* A prestigious company is looking for a Senior Intapp Application Engineer. This engineer will focus the design and support of the company's Intapp Walls, Open Intake, Conflicts and Terms Platforms. This engineer will provide level 3 operational support and have deep understanding of the Intapp Platform. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years' experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) Experience with SQL, including stored procedures, functions and triggers is required. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Intapp Platform Products - Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* *On call 1-week a month 24/7 and maintenance windows every other Saturday* A prestigious company is looking for a Senior Intapp Application Engineer. This engineer will focus the design and support of the company's Intapp Walls, Open Intake, Conflicts and Terms Platforms. This engineer will provide level 3 operational support and have deep understanding of the Intapp Platform. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years' experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) Experience with SQL, including stored procedures, functions and triggers is required. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Intapp Platform Products - Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory
26/04/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* *On call 1-week a month 24/7 and maintenance windows every other Saturday* A prestigious company is looking for a Senior Intapp Application Engineer. This engineer will focus the design and support of the company's Intapp Walls, Open Intake, Conflicts and Terms Platforms. This engineer will provide level 3 operational support and have deep understanding of the Intapp Platform. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years' experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) Experience with SQL, including stored procedures, functions and triggers is required. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Intapp Platform Products - Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory
NO SPONSORSHIP ServiceNow Engineer - CMDB, ITOM, Event Management - Technical Experience as a platform owner in the ServiceNow ecosystem. We have found that many of them have System Administration experience but find that they are more functional when it comes to actual platform administration. Proficiency in Scripting Javascript, GlideScript etc. Many candidates understand Scripting in the platform, but it seems like we are getting candidates that are crossing from the functional side of the platform over to the technical side. Experience working with custom apps . Many junior developers do not have this experience even if they have worked in a consulting capacity. Experience working in the ITSM space . Our team needs a resource who can partner with the stakeholders internally and externally. We will be relying on their senior level architecture experience in key strategic situations that affect the business roadmap. A strong understanding of CMDB . We need someone who can come in and provide SME level guidance to the team from a best practice standpoint. SALARY: $140k - $145k plus 15% bonus Location: Chicago - 3 days on site Summary The Software Engineer must have a background in development, system administration and can help others to contribute to platform improvements. Primary Duties and Responsibilities: Provide technical leadership for planning, designing, installing, testing and implementing solutions. Provide subject matter expertise on the ServiceNow Platform for CMDB, ITOM, Event Managemen. Qualifications: 5+ years of working experience in IT 5+ years of experience in implementing ServiceNow or similar platforms for CMDB, ITOM, Event Management 3+ years of experience with Javascript or other Scripting language Experience with RESTful APIs and JSON [Required] Ability to write clean, bug-free code that is easy to understand and easily maintainable Strong understanding of CMDB and aligning to CSDM 4.0 Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies 5-7 years of experience of development and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certificates or Licenses: - ServiceNow or other low-code/COTS implementation certifications are desired.
25/04/2024
Full time
NO SPONSORSHIP ServiceNow Engineer - CMDB, ITOM, Event Management - Technical Experience as a platform owner in the ServiceNow ecosystem. We have found that many of them have System Administration experience but find that they are more functional when it comes to actual platform administration. Proficiency in Scripting Javascript, GlideScript etc. Many candidates understand Scripting in the platform, but it seems like we are getting candidates that are crossing from the functional side of the platform over to the technical side. Experience working with custom apps . Many junior developers do not have this experience even if they have worked in a consulting capacity. Experience working in the ITSM space . Our team needs a resource who can partner with the stakeholders internally and externally. We will be relying on their senior level architecture experience in key strategic situations that affect the business roadmap. A strong understanding of CMDB . We need someone who can come in and provide SME level guidance to the team from a best practice standpoint. SALARY: $140k - $145k plus 15% bonus Location: Chicago - 3 days on site Summary The Software Engineer must have a background in development, system administration and can help others to contribute to platform improvements. Primary Duties and Responsibilities: Provide technical leadership for planning, designing, installing, testing and implementing solutions. Provide subject matter expertise on the ServiceNow Platform for CMDB, ITOM, Event Managemen. Qualifications: 5+ years of working experience in IT 5+ years of experience in implementing ServiceNow or similar platforms for CMDB, ITOM, Event Management 3+ years of experience with Javascript or other Scripting language Experience with RESTful APIs and JSON [Required] Ability to write clean, bug-free code that is easy to understand and easily maintainable Strong understanding of CMDB and aligning to CSDM 4.0 Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies 5-7 years of experience of development and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certificates or Licenses: - ServiceNow or other low-code/COTS implementation certifications are desired.
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious company is looking for a Vendor Quality Assurance Manager. This manager will focus on managing all the outsourced vendors for all technical quality assurance. This manager will be managing 25-30 onshore and offshore resources. This includes QA for applications, datacenter, Back End technology, Microsoft products, etc. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Encourages fiscal responsibility and maintains confidentiality. Technologies/Software Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
25/04/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious company is looking for a Vendor Quality Assurance Manager. This manager will focus on managing all the outsourced vendors for all technical quality assurance. This manager will be managing 25-30 onshore and offshore resources. This includes QA for applications, datacenter, Back End technology, Microsoft products, etc. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Encourages fiscal responsibility and maintains confidentiality. Technologies/Software Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
25/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
25/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Washington, Washington DC
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
25/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firms Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firms Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firms goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firms technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firms IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Job Title: Quality Systems Lead (18th Month FTC) Industry: Medical Device Manufacturing Location: Flexible (Home-Based with Occasional UK/EU Travel) Position Type: 18 Month Fixed Term Contract (With view of an extension) About The Company Join a pioneering team at a UK-based company specializing in advanced wound care and wound closure products. An organisation dedicated to developing and manufacturing world-leading solutions that enhance patient care. With a wealth of resources and specialized expertise, they offer a unique opportunity to be part of a team involved in every aspect of product design, development, and manufacture. Job Description Overview Lead a pivotal project aimed at streamlining existing processes and procedures across multiple sites within the company's division, establishing a unified and consistent framework. Key Responsibilities Conduct comprehensive reviews of current documentation and processes across each site, including departmental assessments within their local eQMS. Identify areas of crossover and synergy potential in operational functional processes, facilitating the development of a cross-over Matrix. Develop unified Group-level documents and forms, aligned with local site materials, ensuring consistency and compatibility with ongoing eQMS initiatives. Ensure all documents adhere to aligned template formats, contributing to the ongoing success of the eQMS project. Support training activities related to specific documents, either through coordination or direct leadership, based on process complexity and subject matter expertise. Qualifications Proven experience in Quality Systems, with a deep understanding of industry standards and best practices. Demonstrated ability to lead projects and collaborate effectively across multiple sites, managing diverse inputs and stakeholders. Experience in harmonization and alignment, preferably within an acquisition environment, although not essential. Salary & Benefits Up to £75,000 per annum (Depending on Experience) Flexible working arrangements, with the option for home-based work and limited travel requirements (approximately 25-30%). Annual incentive bonus Life Cover Penson contribution up to 6% Dental Insurance Other Information Exciting opportunity to lead a transformative project with significant organizational impact. Competitive salary package commensurate with experience. Opportunity to work with a dynamic and collaborative team focused on driving continuous improvement and excellence. How to Apply Apply now by submitting your CV below, alternatively you can send your CV to (see below) Please include "Quality Systems Lead" in the subject line
25/04/2024
Job Title: Quality Systems Lead (18th Month FTC) Industry: Medical Device Manufacturing Location: Flexible (Home-Based with Occasional UK/EU Travel) Position Type: 18 Month Fixed Term Contract (With view of an extension) About The Company Join a pioneering team at a UK-based company specializing in advanced wound care and wound closure products. An organisation dedicated to developing and manufacturing world-leading solutions that enhance patient care. With a wealth of resources and specialized expertise, they offer a unique opportunity to be part of a team involved in every aspect of product design, development, and manufacture. Job Description Overview Lead a pivotal project aimed at streamlining existing processes and procedures across multiple sites within the company's division, establishing a unified and consistent framework. Key Responsibilities Conduct comprehensive reviews of current documentation and processes across each site, including departmental assessments within their local eQMS. Identify areas of crossover and synergy potential in operational functional processes, facilitating the development of a cross-over Matrix. Develop unified Group-level documents and forms, aligned with local site materials, ensuring consistency and compatibility with ongoing eQMS initiatives. Ensure all documents adhere to aligned template formats, contributing to the ongoing success of the eQMS project. Support training activities related to specific documents, either through coordination or direct leadership, based on process complexity and subject matter expertise. Qualifications Proven experience in Quality Systems, with a deep understanding of industry standards and best practices. Demonstrated ability to lead projects and collaborate effectively across multiple sites, managing diverse inputs and stakeholders. Experience in harmonization and alignment, preferably within an acquisition environment, although not essential. Salary & Benefits Up to £75,000 per annum (Depending on Experience) Flexible working arrangements, with the option for home-based work and limited travel requirements (approximately 25-30%). Annual incentive bonus Life Cover Penson contribution up to 6% Dental Insurance Other Information Exciting opportunity to lead a transformative project with significant organizational impact. Competitive salary package commensurate with experience. Opportunity to work with a dynamic and collaborative team focused on driving continuous improvement and excellence. How to Apply Apply now by submitting your CV below, alternatively you can send your CV to (see below) Please include "Quality Systems Lead" in the subject line
Billing Specialist Full time - Contract - 6 months rolling contract - Hybrid (3 days in the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be a great role for you. What you will do: Reporting to the Billing Operations Manager, you will ensure Billing delivery excellence particularly focusing on the implementation of efficient payments via portals with an emphasis on delivering positive customer experience. You support peers, leaders, sales, and other key stakeholders in delivering billing efficacy. You will be one of the main points of back-up for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Manage customer requests related to portals Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process improvements Identify opportunities and improvements to deliver on process automation goals Collaborate with internal stakeholders Partner with Sales and AR to resolve billing and collections issues; Deliver on other priorities as assigned to execute on the Billing mandate. What you will need: Minimum 3+ years of experience in a billing function ideally within a tech or IT company Extensive experience of managing complex and varied relationships with third party portals Good reporting skills which include expertise on Excel Knowledge of invoicing and collections processes and best practices and is viewed as a trusted advisor to the Senior Opentext Sales Organization. Applies expertise to multiple ASP A customer focused, problem solving mindset Ability to work as part of a team to contribute subject matter expertise in support of a successful outcome. Experience in delivering high quality guidance against challenging timelines. Excellent attention to detail and analytical ability. What you will get in return: In return, my client will offer a friendly and supportive working environment based in an amazing office, and the opportunity to work with a team of professionals where you will continue to grow in experience. For the right person, this could become a permanent role. The company work on a hybrid basis with 3 days onsite. They provide parking and also operate a shuttle bus from Reading station should you wish to commute by train. Work with Crone Corkill Let's find you that dream job. We're built on our connections, and we believe that at the heart of good recruitment, is people connecting with people on a more human level. We know finding your dream job isn't always easy, but it's worth it. We recruit in these pillars, across a host of industries. Business Support HR, Marketing IT Finance & Banking We're genuine in our drive to help you find a job that suits your needs, skills, and experience.
25/04/2024
Project-based
Billing Specialist Full time - Contract - 6 months rolling contract - Hybrid (3 days in the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be a great role for you. What you will do: Reporting to the Billing Operations Manager, you will ensure Billing delivery excellence particularly focusing on the implementation of efficient payments via portals with an emphasis on delivering positive customer experience. You support peers, leaders, sales, and other key stakeholders in delivering billing efficacy. You will be one of the main points of back-up for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Manage customer requests related to portals Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process improvements Identify opportunities and improvements to deliver on process automation goals Collaborate with internal stakeholders Partner with Sales and AR to resolve billing and collections issues; Deliver on other priorities as assigned to execute on the Billing mandate. What you will need: Minimum 3+ years of experience in a billing function ideally within a tech or IT company Extensive experience of managing complex and varied relationships with third party portals Good reporting skills which include expertise on Excel Knowledge of invoicing and collections processes and best practices and is viewed as a trusted advisor to the Senior Opentext Sales Organization. Applies expertise to multiple ASP A customer focused, problem solving mindset Ability to work as part of a team to contribute subject matter expertise in support of a successful outcome. Experience in delivering high quality guidance against challenging timelines. Excellent attention to detail and analytical ability. What you will get in return: In return, my client will offer a friendly and supportive working environment based in an amazing office, and the opportunity to work with a team of professionals where you will continue to grow in experience. For the right person, this could become a permanent role. The company work on a hybrid basis with 3 days onsite. They provide parking and also operate a shuttle bus from Reading station should you wish to commute by train. Work with Crone Corkill Let's find you that dream job. We're built on our connections, and we believe that at the heart of good recruitment, is people connecting with people on a more human level. We know finding your dream job isn't always easy, but it's worth it. We recruit in these pillars, across a host of industries. Business Support HR, Marketing IT Finance & Banking We're genuine in our drive to help you find a job that suits your needs, skills, and experience.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Manager of Enterprise Quality Assurance. Candidate will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Good written and verbal communication skills. Attention to detail where needed. Clearly expresses verbal and written ideas. Understands, interprets and evaluates messages. Collaborates effectively. Conducts him/herself with utmost integrity at all times. Reports unethical conduct as required. Encourages fiscal responsibility and maintains confidentiality. Builds and maintains positive and supportive relationships across all departments and offices. Resolves conflict constructively. Establishes an environment of trust to promote knowledge sharing and group participation. Effectively resolves conflicts. Technologies: Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
24/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Manager of Enterprise Quality Assurance. Candidate will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Good written and verbal communication skills. Attention to detail where needed. Clearly expresses verbal and written ideas. Understands, interprets and evaluates messages. Collaborates effectively. Conducts him/herself with utmost integrity at all times. Reports unethical conduct as required. Encourages fiscal responsibility and maintains confidentiality. Builds and maintains positive and supportive relationships across all departments and offices. Resolves conflict constructively. Establishes an environment of trust to promote knowledge sharing and group participation. Effectively resolves conflicts. Technologies: Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint