People Source Consulting Ltd
Antrim, County Antrim
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
03/05/2024
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Contract Opportunity Anaplan Reporting Consultant 3 month Outside IR35 Contract Hybrid - 1 day in the office - Brimingham £500-600 per day My client are currently recruiting an Anaplan Reporting Consultant on a contract basis to assist with the implementation of Anaplan across the business. My client is currently working with a leading Anaplan partner however, require an Anaplan Reporting Consultant to implement and roll out Anaplan reports across the organisation. Additionally, this role will have a focus on upskilling their internal team, therefore experience of training end users is essential. Essential Skills: Advanced Anaplan experienced - minimum Anaplan Model Builder L2 but L3/Solution Architect desirable Significant experience of reporting and building models within Anaplan Extensive experience with training end users Excellent stakeholder management skills Significant experience of requirements gathering and documentation Desirable Skills: Experience with Power BI Experience with SAP BW Experience integrating Anaplan into wider IT environments Your application with Sentinel Sentinel is an award-winning technology recruitment and consulting company with offices in the UK, Czech Republic, and Switzerland. We work with global brands, ambitious start-ups, and leading recruitment outsourcers, ensuring access to exceptional talent through permanent, contingent labour, and statement of work services. We aspire to provide great service to all applicants. If we think you're right for the role, we'll be in touch as soon as possible. To apply for this role or more information, please apply with your up to date CV below or email (see below) Anaplanner/Anaplan Developer/Anaplan Specialist/Anaplan Analyst/Anaplan Model Builder/Systems Accountant/Finance Systems Accountant/Finance Systems Consultant/Finance Systems Accountant/Finance Systems Specialist/Solution Architech/Master Anaplanner/Reporting Analyst/Finance Report Consultant/Reporting Consultant
03/05/2024
Project-based
Contract Opportunity Anaplan Reporting Consultant 3 month Outside IR35 Contract Hybrid - 1 day in the office - Brimingham £500-600 per day My client are currently recruiting an Anaplan Reporting Consultant on a contract basis to assist with the implementation of Anaplan across the business. My client is currently working with a leading Anaplan partner however, require an Anaplan Reporting Consultant to implement and roll out Anaplan reports across the organisation. Additionally, this role will have a focus on upskilling their internal team, therefore experience of training end users is essential. Essential Skills: Advanced Anaplan experienced - minimum Anaplan Model Builder L2 but L3/Solution Architect desirable Significant experience of reporting and building models within Anaplan Extensive experience with training end users Excellent stakeholder management skills Significant experience of requirements gathering and documentation Desirable Skills: Experience with Power BI Experience with SAP BW Experience integrating Anaplan into wider IT environments Your application with Sentinel Sentinel is an award-winning technology recruitment and consulting company with offices in the UK, Czech Republic, and Switzerland. We work with global brands, ambitious start-ups, and leading recruitment outsourcers, ensuring access to exceptional talent through permanent, contingent labour, and statement of work services. We aspire to provide great service to all applicants. If we think you're right for the role, we'll be in touch as soon as possible. To apply for this role or more information, please apply with your up to date CV below or email (see below) Anaplanner/Anaplan Developer/Anaplan Specialist/Anaplan Analyst/Anaplan Model Builder/Systems Accountant/Finance Systems Accountant/Finance Systems Consultant/Finance Systems Accountant/Finance Systems Specialist/Solution Architech/Master Anaplanner/Reporting Analyst/Finance Report Consultant/Reporting Consultant
ByD Technical Analyst Salary - £50,000 - £60,000 + Excellent Benefits Location - UK - Full Remote working Role Purpose Supporting our ERP application, the Analyst is responsible for the ongoing technical support, application set up and configuration of the SAP ByDesign solution implemented on Finance, Customer Contract Management and/or Resource Management capabilities. Key Responsibilities Working with the Business to facilitate Change's within the ByD application. Provides problem solving to resolve business process challenges using standard application capabilities in respect of incidents raised via the Help Desk relating to the ByDesign application suite. Provide problem investigation where technical assistance is required, Identify, explore, and test new solution capability delivered in each of the application releases while we support users in over 50 countries. Collect and translate continuous improvement business needs to design, configure, document, and test software application solutions. Support and assist defining business scenarios, suggest and validate solutions with the business teams and 3rd party specialists, assist with the impact of any customisation requests, acting as a feasibility for delivery of new functionality. Provide a "Devops" type capability covering defects and enhancements and make changes where necessary ensuring appropriate technical documentation is in place. LI~ LI~Remote Requirements: Ideally with a Finance background, a large proportion of the change projects are Finance based. Current SAP ByD experience in a similar role. UK Based - home working/remote.
02/05/2024
Full time
ByD Technical Analyst Salary - £50,000 - £60,000 + Excellent Benefits Location - UK - Full Remote working Role Purpose Supporting our ERP application, the Analyst is responsible for the ongoing technical support, application set up and configuration of the SAP ByDesign solution implemented on Finance, Customer Contract Management and/or Resource Management capabilities. Key Responsibilities Working with the Business to facilitate Change's within the ByD application. Provides problem solving to resolve business process challenges using standard application capabilities in respect of incidents raised via the Help Desk relating to the ByDesign application suite. Provide problem investigation where technical assistance is required, Identify, explore, and test new solution capability delivered in each of the application releases while we support users in over 50 countries. Collect and translate continuous improvement business needs to design, configure, document, and test software application solutions. Support and assist defining business scenarios, suggest and validate solutions with the business teams and 3rd party specialists, assist with the impact of any customisation requests, acting as a feasibility for delivery of new functionality. Provide a "Devops" type capability covering defects and enhancements and make changes where necessary ensuring appropriate technical documentation is in place. LI~ LI~Remote Requirements: Ideally with a Finance background, a large proportion of the change projects are Finance based. Current SAP ByD experience in a similar role. UK Based - home working/remote.
Clinical Solutions Specialist. Job Summary: Our client a market leading global digital healthcare supplier require a Clinical Solutions Specialist to play a crucial role in connecting clinical and IT teams within healthcare organisations (NHS). Working closely with Clinical and Professional Services teams, this role facilitates successful customer implementation projects post-sale by applying clinical expertise, organisational knowledge, and change management skills. The position involves collaborating with clinical teams to understand workflows, define functional requirements, oversee configuration activities, and coordinate user testing. Additionally, the role contributes to refining clinical implementation methodology and requires some domestic and occasional international travel. Duties and Responsibilities: - Facilitate communication between clinical and IT teams through on-site visits, phone calls, web conferences, and email. - Execute project tasks including consulting on solutions, clinical workflow design and testing, and providing guidance on best practices. - Develop concise Clinical Design Documentation outlining workflows and recommendations for each clinical area. - Contribute to creating and maintaining process-related best practices, training materials, and documentation. - Identify clinical risks and assist in developing risk mitigation strategies. - Collaborate with Clinical Informatics Analyst to enhance existing workflows using digital solutions. - Offer implementation and post-implementation support. - Willingness to travel and work on-site at various healthcare facilities. - Engage with IT and clinical leadership and staff. - Perform other duties as assigned. Qualifications: - Preferred: Nursing degree or equivalent extensive clinical operations experience (Nursing, Radiologist etc) - Previous or current clinical or operational experience required. - Expertise in clinical workflows in major acute care hospital settings. - Credibility in the clinical environment. - Ability to translate clinical terminology and processes into layman's terms for non-clinical colleagues. - Excellent communication skills and ability to network with clinical peers and team members. - Capable of leading or participating in cross-functional teams. - Familiarity with acute care hospital information technologies preferred. - Knowledge of healthcare policies and regulations, such as NHS guidelines and information governance, preferred. - Familiarity with product management and software development life cycle preferred but not required. - Strong writing skills to document clinical analysis and recommendations clearly. This is an excellent opportunity to move into a full time digital career using your extensive clinical background. This is a remote role with some onsite work for meetings with clients 10%-20% of the time with very occasional longer periods, candidates require excellent communication skills and the ability to interact and direct senior healthcare clients. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
29/04/2024
Full time
Clinical Solutions Specialist. Job Summary: Our client a market leading global digital healthcare supplier require a Clinical Solutions Specialist to play a crucial role in connecting clinical and IT teams within healthcare organisations (NHS). Working closely with Clinical and Professional Services teams, this role facilitates successful customer implementation projects post-sale by applying clinical expertise, organisational knowledge, and change management skills. The position involves collaborating with clinical teams to understand workflows, define functional requirements, oversee configuration activities, and coordinate user testing. Additionally, the role contributes to refining clinical implementation methodology and requires some domestic and occasional international travel. Duties and Responsibilities: - Facilitate communication between clinical and IT teams through on-site visits, phone calls, web conferences, and email. - Execute project tasks including consulting on solutions, clinical workflow design and testing, and providing guidance on best practices. - Develop concise Clinical Design Documentation outlining workflows and recommendations for each clinical area. - Contribute to creating and maintaining process-related best practices, training materials, and documentation. - Identify clinical risks and assist in developing risk mitigation strategies. - Collaborate with Clinical Informatics Analyst to enhance existing workflows using digital solutions. - Offer implementation and post-implementation support. - Willingness to travel and work on-site at various healthcare facilities. - Engage with IT and clinical leadership and staff. - Perform other duties as assigned. Qualifications: - Preferred: Nursing degree or equivalent extensive clinical operations experience (Nursing, Radiologist etc) - Previous or current clinical or operational experience required. - Expertise in clinical workflows in major acute care hospital settings. - Credibility in the clinical environment. - Ability to translate clinical terminology and processes into layman's terms for non-clinical colleagues. - Excellent communication skills and ability to network with clinical peers and team members. - Capable of leading or participating in cross-functional teams. - Familiarity with acute care hospital information technologies preferred. - Knowledge of healthcare policies and regulations, such as NHS guidelines and information governance, preferred. - Familiarity with product management and software development life cycle preferred but not required. - Strong writing skills to document clinical analysis and recommendations clearly. This is an excellent opportunity to move into a full time digital career using your extensive clinical background. This is a remote role with some onsite work for meetings with clients 10%-20% of the time with very occasional longer periods, candidates require excellent communication skills and the ability to interact and direct senior healthcare clients. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.