Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of incidents. Ensure incidents are logged, tracked, and escalated according to defined procedures and service level agreements (SLAs). Prioritise and allocate resources effectively to address critical incidents and minimise downtime. Coordinate with technical teams, including engineers and analysts, to troubleshoot and resolve complex technical issues. Matrix manage a team of NOC technicians, ensuring workload is distributed effectively and performance targets are met. Provide timely and accurate updates to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders. Demonstrated ability to prioritise and manage multiple incidents simultaneously in a fast-paced environment. Experience with ticketing systems and incident management tools. Leadership and team management skills, with the ability to motivate and develop team members. IT certifications such as ITIL Foundation, Cisco CCNA, or equivalent are a plus but not essential. Additional Skills (Bonus): Experience with networking technologies, including Cisco, Juniper, or Palo Alto. Familiarity with network monitoring and management tools. This role would suit someone who has ran a Service Desk or Helpdesk before and issues out the tickets to the team to resolve. This role is one that operates on an onsite shift pattern of 4 days on, 4 days off so being able to drive is essential for the position because public transport is not something that can relied on entirely. Also, given the customers you will be working with, you will be put through SC clearance - so applicants must be eligible for this. For more information on this opportunity, please get in touch with me or email me at (see below) Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime
15/05/2024
Full time
Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of incidents. Ensure incidents are logged, tracked, and escalated according to defined procedures and service level agreements (SLAs). Prioritise and allocate resources effectively to address critical incidents and minimise downtime. Coordinate with technical teams, including engineers and analysts, to troubleshoot and resolve complex technical issues. Matrix manage a team of NOC technicians, ensuring workload is distributed effectively and performance targets are met. Provide timely and accurate updates to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders. Demonstrated ability to prioritise and manage multiple incidents simultaneously in a fast-paced environment. Experience with ticketing systems and incident management tools. Leadership and team management skills, with the ability to motivate and develop team members. IT certifications such as ITIL Foundation, Cisco CCNA, or equivalent are a plus but not essential. Additional Skills (Bonus): Experience with networking technologies, including Cisco, Juniper, or Palo Alto. Familiarity with network monitoring and management tools. This role would suit someone who has ran a Service Desk or Helpdesk before and issues out the tickets to the team to resolve. This role is one that operates on an onsite shift pattern of 4 days on, 4 days off so being able to drive is essential for the position because public transport is not something that can relied on entirely. Also, given the customers you will be working with, you will be put through SC clearance - so applicants must be eligible for this. For more information on this opportunity, please get in touch with me or email me at (see below) Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime
We are currently looking on behalf of one of our important clients for a Head of Laboratory Test Development & Validation (German Speaking). The role is a permanent position based in Bern Canton & comes with good home office allowance. Your Role: Oversee the personnel & technical management of a specialist group of 4 Engineers & 3 Laboratory Technicians. Develop & validate new physical measurement & testing methods. Provide technical support for Design Verification Laboratories. Hold responsibility for the operation & maintenance of a Development Laboratory. Plan, coordinate & execute measurement & testing orders in relation to Product Innovation & Product Development. Place, award & support contracts to external service providers if required. Your Skills: At least 5 years of relevant professional experience including experience within Development Laboratories. Skilled & experienced in Leading teams. Ideally experienced in Design Verification & the Medical Technology sector. Your Profile: Completed relevant Scientific or Technical University Degree. Communicative, strong leadership skills & solution-oriented. Fluent English & good German language skills (to at least B2 Level) are a mandatory requirement.
13/05/2024
Full time
We are currently looking on behalf of one of our important clients for a Head of Laboratory Test Development & Validation (German Speaking). The role is a permanent position based in Bern Canton & comes with good home office allowance. Your Role: Oversee the personnel & technical management of a specialist group of 4 Engineers & 3 Laboratory Technicians. Develop & validate new physical measurement & testing methods. Provide technical support for Design Verification Laboratories. Hold responsibility for the operation & maintenance of a Development Laboratory. Plan, coordinate & execute measurement & testing orders in relation to Product Innovation & Product Development. Place, award & support contracts to external service providers if required. Your Skills: At least 5 years of relevant professional experience including experience within Development Laboratories. Skilled & experienced in Leading teams. Ideally experienced in Design Verification & the Medical Technology sector. Your Profile: Completed relevant Scientific or Technical University Degree. Communicative, strong leadership skills & solution-oriented. Fluent English & good German language skills (to at least B2 Level) are a mandatory requirement.
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained. This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line/infrastructure technician. This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license. In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources/Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
10/05/2024
Full time
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained. This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line/infrastructure technician. This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license. In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources/Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Physical Security Engineer (CCTV, IDS, Alarm System) Utilities Hybrid: covering the South West (Cardiff) 12 months In short: Field Force Engineer required to install and maintain Physical Security systems for a major utilities company. You will be covering the South West with an office in Cardiff. 60% of your time is likely to include travel with all expenses including your van provided. In full: We are looking for an experienced Field Technician to join our UK Physical Security Team to ensure the protection of Critical National Infrastructure assets through the use of both Physical and Cyber Security technologies, by deterring, delaying and detecting security threats and vulnerabilities. This is a field-based position where you will be expected to travel 60% of the time. If you have the ability to develop and build on an existing foundation, a drive for delivering excellent customer service and a passion for being at the heart of a clean energy future, then please apply today! What you'll do You'll be joining a small team of multiskilled Security Technicians who will be servicing, maintaining and installing various security disciplines on the client estate. This will include but not limited to, monitored Closed Circuit television, both analogue and digital, centrally managed access control systems, Public Address and intercom, Video Analytics, Electric and acoustic fence and intruder alarm, security white and infra-red lighting as well as support on the infrastructure that keep the systems running such as the Servers and UPS systems and electrical wiring. The role will provide support to the sites and locations we have across the South West so a full UK driving licence and the ability to this region is essential (vehicle provided), the role will form part of an out of hours standby and callout rota once training and authorisation has been gained. Working alongside our own Security Control Centre (SCC) Operations Team, and our first and second line support teams you will provide a key interface between SCC and site operations and our specialist contractors. What you'll need Essential: Industry Knowledge and recognised qualifications in Security Systems (for example CCTV and Access Control, Intruder Detection Systems, Automated Gates and Monitored Pulse Fencing). Service Management and Stakeholder engagement experience to include third parties suppliers and contractors. Ability to multi task in a challenging or crisis environment, while making sound and practical decisions. Ability to work well under pressure. Excellent standard of literacy and report writing. Good communicator with an ability to give clear and concise instructions. Full UK Driving License. Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.
10/05/2024
Project-based
Physical Security Engineer (CCTV, IDS, Alarm System) Utilities Hybrid: covering the South West (Cardiff) 12 months In short: Field Force Engineer required to install and maintain Physical Security systems for a major utilities company. You will be covering the South West with an office in Cardiff. 60% of your time is likely to include travel with all expenses including your van provided. In full: We are looking for an experienced Field Technician to join our UK Physical Security Team to ensure the protection of Critical National Infrastructure assets through the use of both Physical and Cyber Security technologies, by deterring, delaying and detecting security threats and vulnerabilities. This is a field-based position where you will be expected to travel 60% of the time. If you have the ability to develop and build on an existing foundation, a drive for delivering excellent customer service and a passion for being at the heart of a clean energy future, then please apply today! What you'll do You'll be joining a small team of multiskilled Security Technicians who will be servicing, maintaining and installing various security disciplines on the client estate. This will include but not limited to, monitored Closed Circuit television, both analogue and digital, centrally managed access control systems, Public Address and intercom, Video Analytics, Electric and acoustic fence and intruder alarm, security white and infra-red lighting as well as support on the infrastructure that keep the systems running such as the Servers and UPS systems and electrical wiring. The role will provide support to the sites and locations we have across the South West so a full UK driving licence and the ability to this region is essential (vehicle provided), the role will form part of an out of hours standby and callout rota once training and authorisation has been gained. Working alongside our own Security Control Centre (SCC) Operations Team, and our first and second line support teams you will provide a key interface between SCC and site operations and our specialist contractors. What you'll need Essential: Industry Knowledge and recognised qualifications in Security Systems (for example CCTV and Access Control, Intruder Detection Systems, Automated Gates and Monitored Pulse Fencing). Service Management and Stakeholder engagement experience to include third parties suppliers and contractors. Ability to multi task in a challenging or crisis environment, while making sound and practical decisions. Ability to work well under pressure. Excellent standard of literacy and report writing. Good communicator with an ability to give clear and concise instructions. Full UK Driving License. Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.