Ideal location - East London Salary - £25000 - £27000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: medium size van + Parking cards and Fuel cards + Pension Start date - ASAP We have an exciting opportunity for a field service engineer to join a blue chip organisation on a permanent basis in East London. * Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements * Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems * Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment * Obtain/maintain a set of vendor certifications as required to perform the role * Follow documented procedures and provide constructive feedback for continuous improvement * Always adhere to safety and electric static discharge (ESD) precautions * Complete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out * Participate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply) * Providing support services into the wider teams within the Integrated Technology Solutions department * Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates apply Qualifications Skills and Experience * Experience with installing, troubleshooting, and fixing a variety of hardware devices including end user computing, PCs, laptops, tablets, printer & peripherals * Ability to install and configure software as per customer requirements * Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP * Good all-round understanding of hardware maintenance/break-fix * Hold a full UK Driving Licence * Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend external and varied customer base * Quality focused with excellent attention to detail * Capable of working independently and remotely on a wide range of products * Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support * Passionate, professional, with a 'can-do' attitude who works on own initiative or as a team towards agreed common goals. * Results-oriented with a track record of success for achieving and exceeding goals * Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * Hardware Break fix experience * Would suit an ambitions engineer wanting to get a foot on the ladder of Field services break fix (chance to train up and become a Senior Engineer) * Driving is a big part of the job - Full UK Manual Driving licence required "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
01/05/2024
Full time
Ideal location - East London Salary - £25000 - £27000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: medium size van + Parking cards and Fuel cards + Pension Start date - ASAP We have an exciting opportunity for a field service engineer to join a blue chip organisation on a permanent basis in East London. * Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements * Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems * Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment * Obtain/maintain a set of vendor certifications as required to perform the role * Follow documented procedures and provide constructive feedback for continuous improvement * Always adhere to safety and electric static discharge (ESD) precautions * Complete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out * Participate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply) * Providing support services into the wider teams within the Integrated Technology Solutions department * Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates apply Qualifications Skills and Experience * Experience with installing, troubleshooting, and fixing a variety of hardware devices including end user computing, PCs, laptops, tablets, printer & peripherals * Ability to install and configure software as per customer requirements * Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP * Good all-round understanding of hardware maintenance/break-fix * Hold a full UK Driving Licence * Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend external and varied customer base * Quality focused with excellent attention to detail * Capable of working independently and remotely on a wide range of products * Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support * Passionate, professional, with a 'can-do' attitude who works on own initiative or as a team towards agreed common goals. * Results-oriented with a track record of success for achieving and exceeding goals * Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * Hardware Break fix experience * Would suit an ambitions engineer wanting to get a foot on the ladder of Field services break fix (chance to train up and become a Senior Engineer) * Driving is a big part of the job - Full UK Manual Driving licence required "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Senior Network Engineer + £40,000 - £50,000 + Remote + Must hold right to work What you will be responsible for: Supporting in the deployment and management of our FTTP Networks; Working with engineers in the field with issues escalated from other members of the team; Creating high quality Network documentation from new and existing Networks; Handling Network issues within the Network Operations Team and across the FTTP Network Estate; Management of a team of Network Engineers working on the FTTP Estate; Assisting our Network Architecture team in the integration of acquisition Networks; Creating HLD and LLD's for Network deployments based on standard architecture design guidelines; Continually improve and develop Network processes, making them more efficient; Act as senior escalation point to the Network Operations Team members; Manage projects from technical side; and, Contribute/improve Network monitoring and operational excellence What we are looking for A good understanding of L2/L3 networking, PON Networks and experience working with ADTRAN and Juniper Hardware. We would also expect you to have experience in the following: At least five year's experience within a similar role would be preferred; FWA multivendor knowledge and experience is critical to this role in particular on Ubiquity, Mikrotik, Zyxel, TP-Link, Radwin, Siklu, and Cambium. Excellent understanding of access technologies with an emphasis on GPON, XGS-PON; Strong experience with Network Monitoring platforms, such as LibreNMS, Icinga, PRTG, Nagios, etc.; Routing; BGP, OSPF; VLAN's, PPP, Tunnelling; AAA; RADIUS; DNS; Strong analytical skills with proven problem-solving ability; Proven ability to operate in high-pressure situations; Proven ability to work well independently and on a team; Successfully able to handle multiple competing priorities; High level of discipline while displaying a high degree of flexibility and professionalism; and, Strong written and verbal communication skills What we desire A telecommunications degree; Experience with Linux Debian based systems; Knowledge of routing protocols; Linux Shell; Driving license; Fibre knowledge; and, Network certifications like CCNP, JNCIS, etc.
01/05/2024
Full time
Senior Network Engineer + £40,000 - £50,000 + Remote + Must hold right to work What you will be responsible for: Supporting in the deployment and management of our FTTP Networks; Working with engineers in the field with issues escalated from other members of the team; Creating high quality Network documentation from new and existing Networks; Handling Network issues within the Network Operations Team and across the FTTP Network Estate; Management of a team of Network Engineers working on the FTTP Estate; Assisting our Network Architecture team in the integration of acquisition Networks; Creating HLD and LLD's for Network deployments based on standard architecture design guidelines; Continually improve and develop Network processes, making them more efficient; Act as senior escalation point to the Network Operations Team members; Manage projects from technical side; and, Contribute/improve Network monitoring and operational excellence What we are looking for A good understanding of L2/L3 networking, PON Networks and experience working with ADTRAN and Juniper Hardware. We would also expect you to have experience in the following: At least five year's experience within a similar role would be preferred; FWA multivendor knowledge and experience is critical to this role in particular on Ubiquity, Mikrotik, Zyxel, TP-Link, Radwin, Siklu, and Cambium. Excellent understanding of access technologies with an emphasis on GPON, XGS-PON; Strong experience with Network Monitoring platforms, such as LibreNMS, Icinga, PRTG, Nagios, etc.; Routing; BGP, OSPF; VLAN's, PPP, Tunnelling; AAA; RADIUS; DNS; Strong analytical skills with proven problem-solving ability; Proven ability to operate in high-pressure situations; Proven ability to work well independently and on a team; Successfully able to handle multiple competing priorities; High level of discipline while displaying a high degree of flexibility and professionalism; and, Strong written and verbal communication skills What we desire A telecommunications degree; Experience with Linux Debian based systems; Knowledge of routing protocols; Linux Shell; Driving license; Fibre knowledge; and, Network certifications like CCNP, JNCIS, etc.
Senior Hardware Design Engineer - Exciting Opportunity with Leading Tech Company Lynx is working with a renowned tech company to recruit a Senior Hardware Design Engineer. In this role you'll play a pivotal role in new product introduction as well as sustaining engineering for ground-breaking products. This is a hybrid role and also offers a bonus of 3-6%. Key Responsibilities: Design electronic circuits, subsystems, and systems covering analog, digital, and RF Schematic capture, layout, and library management Evaluate new systems and technologies for feasibility and product design Technical support for production, manufacturing, and troubleshooting Design verification, testing, and documentation Requirements: 4+ years of relevant hardware design experience Strong expertise in digital circuit design (microprocessors, FPGAs, high-speed peripherals) Solid skills in analog circuit design (power supplies, etc.) Familiarity with PCB layout, EMC/CE marking, and design for IPC Hands-on experience in PCB testing Desired: Proficiency with industry-standard design tools - Altium preferred Understanding of military/airborne design standards (MIL-STD, DO-160, etc.) Practical testing skills with scopes, analysers, JTAG boundary scan, etc. Hit apply to find out more information.
30/04/2024
Full time
Senior Hardware Design Engineer - Exciting Opportunity with Leading Tech Company Lynx is working with a renowned tech company to recruit a Senior Hardware Design Engineer. In this role you'll play a pivotal role in new product introduction as well as sustaining engineering for ground-breaking products. This is a hybrid role and also offers a bonus of 3-6%. Key Responsibilities: Design electronic circuits, subsystems, and systems covering analog, digital, and RF Schematic capture, layout, and library management Evaluate new systems and technologies for feasibility and product design Technical support for production, manufacturing, and troubleshooting Design verification, testing, and documentation Requirements: 4+ years of relevant hardware design experience Strong expertise in digital circuit design (microprocessors, FPGAs, high-speed peripherals) Solid skills in analog circuit design (power supplies, etc.) Familiarity with PCB layout, EMC/CE marking, and design for IPC Hands-on experience in PCB testing Desired: Proficiency with industry-standard design tools - Altium preferred Understanding of military/airborne design standards (MIL-STD, DO-160, etc.) Practical testing skills with scopes, analysers, JTAG boundary scan, etc. Hit apply to find out more information.
Senior Technical Writer Our award-winning and highly successful global technology client is looking for a technical author to join their technical publications team. You'll have a proactive approach and a real appetite and enthusiasm for learning cutting-edge technology and developing new skills. Working as part of a coordinated team, you will: Research, plan and write a range of user-centric technical content for customers' developers and engineers. Improve the clarity and consistency of the technical documentation ensuring it complies with corporate and technical communications standards, and that departmental processes are followed. Be a technical content advocate. As the successful candidate you will have: Good experience as a technical author in a technology or engineering environment. A technical software and/or hardware background, writing for different, highly technical target audiences. Software background: Experience producing technical software documentation for developers, engineers or architects and/or programming experience. (Familiarity with programming languages/concepts will help to understand incoming/outgoing signals, state diagrams, memory and caching etc.) Hardware background: Familiarity with the fundamentals of computer architecture, microprocessors, basic electronics, System-on-Chip (SoC), Embedded electronics. The ability to apply logical thinking and grasp technical concepts. The ability to write abstract concepts and building technical understanding without the ability to do hands-on' testing. Good knowledge of industry standard tools, technologies, and content management systems. Experience with Markdown, HTML, XML/DITA, Jenkins, Git, JSON, Python or a similar Scripting language. A detail-oriented approach. An understanding of the interaction between software and hardware is useful. Any experience of user journeys/personas would be a huge advantage! A stimulating working environment is on offer, as is a competitive remuneration and benefits package. This is a hybrid-working role where you will need to be onsite 20% of the month in one of the following office locations: Cambridge, Manchester, Sheffield or Galway.
30/04/2024
Full time
Senior Technical Writer Our award-winning and highly successful global technology client is looking for a technical author to join their technical publications team. You'll have a proactive approach and a real appetite and enthusiasm for learning cutting-edge technology and developing new skills. Working as part of a coordinated team, you will: Research, plan and write a range of user-centric technical content for customers' developers and engineers. Improve the clarity and consistency of the technical documentation ensuring it complies with corporate and technical communications standards, and that departmental processes are followed. Be a technical content advocate. As the successful candidate you will have: Good experience as a technical author in a technology or engineering environment. A technical software and/or hardware background, writing for different, highly technical target audiences. Software background: Experience producing technical software documentation for developers, engineers or architects and/or programming experience. (Familiarity with programming languages/concepts will help to understand incoming/outgoing signals, state diagrams, memory and caching etc.) Hardware background: Familiarity with the fundamentals of computer architecture, microprocessors, basic electronics, System-on-Chip (SoC), Embedded electronics. The ability to apply logical thinking and grasp technical concepts. The ability to write abstract concepts and building technical understanding without the ability to do hands-on' testing. Good knowledge of industry standard tools, technologies, and content management systems. Experience with Markdown, HTML, XML/DITA, Jenkins, Git, JSON, Python or a similar Scripting language. A detail-oriented approach. An understanding of the interaction between software and hardware is useful. Any experience of user journeys/personas would be a huge advantage! A stimulating working environment is on offer, as is a competitive remuneration and benefits package. This is a hybrid-working role where you will need to be onsite 20% of the month in one of the following office locations: Cambridge, Manchester, Sheffield or Galway.
Senior Technical Writer Our award-winning and highly successful global technology client is looking for a technical author to join their technical publications team. You'll have a proactive approach and a real appetite and enthusiasm for learning cutting-edge technology and developing new skills. Working as part of a coordinated team, you will: Research, plan and write a range of user-centric technical content for customers' developers and engineers. Improve the clarity and consistency of the technical documentation ensuring it complies with corporate and technical communications standards, and that departmental processes are followed. Be a technical content advocate. As the successful candidate you will have: Good experience as a technical author in a technology or engineering environment. A technical software and/or hardware background, writing for different, highly technical target audiences. Software background: Experience producing technical software documentation for developers, engineers or architects and/or programming experience. (Familiarity with programming languages/concepts will help to understand incoming/outgoing signals, state diagrams, memory and caching etc.) Hardware background: Familiarity with the fundamentals of computer architecture, microprocessors, basic electronics, System-on-Chip (SoC), Embedded electronics. The ability to apply logical thinking and grasp technical concepts. The ability to write abstract concepts and building technical understanding without the ability to do hands-on' testing. Good knowledge of industry standard tools, technologies, and content management systems. Experience with Markdown, HTML, XML/DITA, Jenkins, Git, JSON, Python or a similar Scripting language. A detail-oriented approach. An understanding of the interaction between software and hardware is useful. Any experience of user journeys/personas would be a huge advantage! A stimulating working environment is on offer, as is a competitive remuneration and benefits package. This is a hybrid-working role where you will need to be onsite 20% of the month in one of the following office locations: Cambridge, Manchester, Sheffield or Galway.
30/04/2024
Full time
Senior Technical Writer Our award-winning and highly successful global technology client is looking for a technical author to join their technical publications team. You'll have a proactive approach and a real appetite and enthusiasm for learning cutting-edge technology and developing new skills. Working as part of a coordinated team, you will: Research, plan and write a range of user-centric technical content for customers' developers and engineers. Improve the clarity and consistency of the technical documentation ensuring it complies with corporate and technical communications standards, and that departmental processes are followed. Be a technical content advocate. As the successful candidate you will have: Good experience as a technical author in a technology or engineering environment. A technical software and/or hardware background, writing for different, highly technical target audiences. Software background: Experience producing technical software documentation for developers, engineers or architects and/or programming experience. (Familiarity with programming languages/concepts will help to understand incoming/outgoing signals, state diagrams, memory and caching etc.) Hardware background: Familiarity with the fundamentals of computer architecture, microprocessors, basic electronics, System-on-Chip (SoC), Embedded electronics. The ability to apply logical thinking and grasp technical concepts. The ability to write abstract concepts and building technical understanding without the ability to do hands-on' testing. Good knowledge of industry standard tools, technologies, and content management systems. Experience with Markdown, HTML, XML/DITA, Jenkins, Git, JSON, Python or a similar Scripting language. A detail-oriented approach. An understanding of the interaction between software and hardware is useful. Any experience of user journeys/personas would be a huge advantage! A stimulating working environment is on offer, as is a competitive remuneration and benefits package. This is a hybrid-working role where you will need to be onsite 20% of the month in one of the following office locations: Cambridge, Manchester, Sheffield or Galway.
Senior Technical Writer Our award-winning and highly successful global technology client is looking for a technical author to join their technical publications team. You'll have a proactive approach and a real appetite and enthusiasm for learning cutting-edge technology and developing new skills. Working as part of a coordinated team, you will: Research, plan and write a range of user-centric technical content for customers' developers and engineers. Improve the clarity and consistency of the technical documentation ensuring it complies with corporate and technical communications standards, and that departmental processes are followed. Be a technical content advocate. As the successful candidate you will have: Good experience as a technical author in a technology or engineering environment. A technical software and/or hardware background, writing for different, highly technical target audiences. Software background: Experience producing technical software documentation for developers, engineers or architects and/or programming experience. (Familiarity with programming languages/concepts will help to understand incoming/outgoing signals, state diagrams, memory and caching etc.) Hardware background: Familiarity with the fundamentals of computer architecture, microprocessors, basic electronics, System-on-Chip (SoC), Embedded electronics. The ability to apply logical thinking and grasp technical concepts. The ability to write abstract concepts and building technical understanding without the ability to do hands-on' testing. Good knowledge of industry standard tools, technologies, and content management systems. Experience with Markdown, HTML, XML/DITA, Jenkins, Git, JSON, Python or a similar Scripting language. A detail-oriented approach. An understanding of the interaction between software and hardware is useful. Any experience of user journeys/personas would be a huge advantage! A stimulating working environment is on offer, as is a competitive remuneration and benefits package. This is a hybrid-working role where you will need to be onsite 20% of the month in one of the following office locations: Cambridge, Manchester, Sheffield or Galway.
30/04/2024
Full time
Senior Technical Writer Our award-winning and highly successful global technology client is looking for a technical author to join their technical publications team. You'll have a proactive approach and a real appetite and enthusiasm for learning cutting-edge technology and developing new skills. Working as part of a coordinated team, you will: Research, plan and write a range of user-centric technical content for customers' developers and engineers. Improve the clarity and consistency of the technical documentation ensuring it complies with corporate and technical communications standards, and that departmental processes are followed. Be a technical content advocate. As the successful candidate you will have: Good experience as a technical author in a technology or engineering environment. A technical software and/or hardware background, writing for different, highly technical target audiences. Software background: Experience producing technical software documentation for developers, engineers or architects and/or programming experience. (Familiarity with programming languages/concepts will help to understand incoming/outgoing signals, state diagrams, memory and caching etc.) Hardware background: Familiarity with the fundamentals of computer architecture, microprocessors, basic electronics, System-on-Chip (SoC), Embedded electronics. The ability to apply logical thinking and grasp technical concepts. The ability to write abstract concepts and building technical understanding without the ability to do hands-on' testing. Good knowledge of industry standard tools, technologies, and content management systems. Experience with Markdown, HTML, XML/DITA, Jenkins, Git, JSON, Python or a similar Scripting language. A detail-oriented approach. An understanding of the interaction between software and hardware is useful. Any experience of user journeys/personas would be a huge advantage! A stimulating working environment is on offer, as is a competitive remuneration and benefits package. This is a hybrid-working role where you will need to be onsite 20% of the month in one of the following office locations: Cambridge, Manchester, Sheffield or Galway.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior Windows Systems Engineer. Candidate will administer and enhance the Windows server infrastructure both on-premises and in the cloud. Candidate will have prior experience designing, supporting and administering Windows server environment. Candidate should have through hands-on experience working in cloud environments preferably AWS. The candidate will need to have excellent people skills, strong analytical and technical skills for troubleshooting complex issues. Responsibilities: Provide advanced Windows system administration, operational support, and problem resolution for a mixed Windows Server 2016 and 2019 environments Provide break/fix support for Windows Server OS and third-party application issues Troubleshoot hardware and software problems, take appropriate corrective action and/or interact with team members or vendors to work through issue resolution Automate processes to reduce hands on support Support cloud environments for Windows AMIs Participate in patching and vulnerability remediation, as needed Adhere to Change Management process Comply with all audit, compliance, and regulatory requirements Perform other duties as assigned Support On call and weekend work Qualifications: Ability to work effectively with clients, technical staff, consultants and vendors. Ability to work well under pressure and within deadlines Ability to communicate well and perform as part of a team located in multiple cities In-depth knowledge of Windows Server 2016 and 2019 administration and support Experience with Powershell commands and scripts System administration experience and knowledge of VMware and administration of virtual Servers General working knowledge of NAS, SAN, and networking Active Directory administration experience Hands-on experience with cloud based architecture especially AWS Experience with terraform, or other infrastructure as code applications Experience with build automation a plus Software deployment experience through SCCM or similar tools is a plus Vulnerability remediation experience is a plus
30/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior Windows Systems Engineer. Candidate will administer and enhance the Windows server infrastructure both on-premises and in the cloud. Candidate will have prior experience designing, supporting and administering Windows server environment. Candidate should have through hands-on experience working in cloud environments preferably AWS. The candidate will need to have excellent people skills, strong analytical and technical skills for troubleshooting complex issues. Responsibilities: Provide advanced Windows system administration, operational support, and problem resolution for a mixed Windows Server 2016 and 2019 environments Provide break/fix support for Windows Server OS and third-party application issues Troubleshoot hardware and software problems, take appropriate corrective action and/or interact with team members or vendors to work through issue resolution Automate processes to reduce hands on support Support cloud environments for Windows AMIs Participate in patching and vulnerability remediation, as needed Adhere to Change Management process Comply with all audit, compliance, and regulatory requirements Perform other duties as assigned Support On call and weekend work Qualifications: Ability to work effectively with clients, technical staff, consultants and vendors. Ability to work well under pressure and within deadlines Ability to communicate well and perform as part of a team located in multiple cities In-depth knowledge of Windows Server 2016 and 2019 administration and support Experience with Powershell commands and scripts System administration experience and knowledge of VMware and administration of virtual Servers General working knowledge of NAS, SAN, and networking Active Directory administration experience Hands-on experience with cloud based architecture especially AWS Experience with terraform, or other infrastructure as code applications Experience with build automation a plus Software deployment experience through SCCM or similar tools is a plus Vulnerability remediation experience is a plus
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior Windows Systems Engineer. Candidate will administer and enhance the Windows server infrastructure both on-premises and in the cloud. Candidate will have prior experience designing, supporting and administering Windows server environment. Candidate should have through hands-on experience working in cloud environments preferably AWS. The candidate will need to have excellent people skills, strong analytical and technical skills for troubleshooting complex issues. Responsibilities: Provide advanced Windows system administration, operational support, and problem resolution for a mixed Windows Server 2016 and 2019 environments Provide break/fix support for Windows Server OS and third-party application issues Troubleshoot hardware and software problems, take appropriate corrective action and/or interact with team members or vendors to work through issue resolution Automate processes to reduce hands on support Support cloud environments for Windows AMIs Participate in patching and vulnerability remediation, as needed Adhere to Change Management process Comply with all audit, compliance, and regulatory requirements Perform other duties as assigned Support On call and weekend work Qualifications: Ability to work effectively with clients, technical staff, consultants and vendors. Ability to work well under pressure and within deadlines Ability to communicate well and perform as part of a team located in multiple cities In-depth knowledge of Windows Server 2016 and 2019 administration and support Experience with Powershell commands and scripts System administration experience and knowledge of VMware and administration of virtual Servers General working knowledge of NAS, SAN, and networking Active Directory administration experience Hands-on experience with cloud based architecture especially AWS Experience with terraform, or other infrastructure as code applications Experience with build automation a plus Software deployment experience through SCCM or similar tools is a plus Vulnerability remediation experience is a plus
30/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior Windows Systems Engineer. Candidate will administer and enhance the Windows server infrastructure both on-premises and in the cloud. Candidate will have prior experience designing, supporting and administering Windows server environment. Candidate should have through hands-on experience working in cloud environments preferably AWS. The candidate will need to have excellent people skills, strong analytical and technical skills for troubleshooting complex issues. Responsibilities: Provide advanced Windows system administration, operational support, and problem resolution for a mixed Windows Server 2016 and 2019 environments Provide break/fix support for Windows Server OS and third-party application issues Troubleshoot hardware and software problems, take appropriate corrective action and/or interact with team members or vendors to work through issue resolution Automate processes to reduce hands on support Support cloud environments for Windows AMIs Participate in patching and vulnerability remediation, as needed Adhere to Change Management process Comply with all audit, compliance, and regulatory requirements Perform other duties as assigned Support On call and weekend work Qualifications: Ability to work effectively with clients, technical staff, consultants and vendors. Ability to work well under pressure and within deadlines Ability to communicate well and perform as part of a team located in multiple cities In-depth knowledge of Windows Server 2016 and 2019 administration and support Experience with Powershell commands and scripts System administration experience and knowledge of VMware and administration of virtual Servers General working knowledge of NAS, SAN, and networking Active Directory administration experience Hands-on experience with cloud based architecture especially AWS Experience with terraform, or other infrastructure as code applications Experience with build automation a plus Software deployment experience through SCCM or similar tools is a plus Vulnerability remediation experience is a plus
Senior Technical Writer Our award-winning and highly successful global technology client is looking for a technical author to join their technical publications team. You'll have a proactive approach and a real appetite and enthusiasm for learning cutting-edge technology and developing new skills. Working as part of a coordinated team, you will: Research, plan and write a range of user-centric technical content for customers' developers and engineers. Improve the clarity and consistency of the technical documentation ensuring it complies with corporate and technical communications standards, and that departmental processes are followed. Be a technical content advocate. As the successful candidate you will have: Good experience as a technical author in a technology or engineering environment. A technical software and/or hardware background, writing for different, highly technical target audiences. Software background: Experience producing technical software documentation for developers, engineers or architects and/or programming experience. (Familiarity with programming languages/concepts will help to understand incoming/outgoing signals, state diagrams, memory and caching etc.) Hardware background: Familiarity with the fundamentals of computer architecture, microprocessors, basic electronics, System-on-Chip (SoC), Embedded electronics. The ability to apply logical thinking and grasp technical concepts. The ability to write abstract concepts and building technical understanding without the ability to do hands-on' testing. Good knowledge of industry standard tools, technologies, and content management systems. Experience with Markdown, HTML, XML/DITA, Jenkins, Git, JSON, Python or a similar Scripting language. A detail-oriented approach. An understanding of the interaction between software and hardware is useful. Any experience of user journeys/personas would be a huge advantage! A stimulating working environment is on offer, as is a competitive remuneration and benefits package. This is a hybrid-working role where you will need to be onsite 20% of the month in one of the following office locations: Cambridge, Manchester, Sheffield or Galway.
30/04/2024
Full time
Senior Technical Writer Our award-winning and highly successful global technology client is looking for a technical author to join their technical publications team. You'll have a proactive approach and a real appetite and enthusiasm for learning cutting-edge technology and developing new skills. Working as part of a coordinated team, you will: Research, plan and write a range of user-centric technical content for customers' developers and engineers. Improve the clarity and consistency of the technical documentation ensuring it complies with corporate and technical communications standards, and that departmental processes are followed. Be a technical content advocate. As the successful candidate you will have: Good experience as a technical author in a technology or engineering environment. A technical software and/or hardware background, writing for different, highly technical target audiences. Software background: Experience producing technical software documentation for developers, engineers or architects and/or programming experience. (Familiarity with programming languages/concepts will help to understand incoming/outgoing signals, state diagrams, memory and caching etc.) Hardware background: Familiarity with the fundamentals of computer architecture, microprocessors, basic electronics, System-on-Chip (SoC), Embedded electronics. The ability to apply logical thinking and grasp technical concepts. The ability to write abstract concepts and building technical understanding without the ability to do hands-on' testing. Good knowledge of industry standard tools, technologies, and content management systems. Experience with Markdown, HTML, XML/DITA, Jenkins, Git, JSON, Python or a similar Scripting language. A detail-oriented approach. An understanding of the interaction between software and hardware is useful. Any experience of user journeys/personas would be a huge advantage! A stimulating working environment is on offer, as is a competitive remuneration and benefits package. This is a hybrid-working role where you will need to be onsite 20% of the month in one of the following office locations: Cambridge, Manchester, Sheffield or Galway.
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
30/04/2024
Full time
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
29/04/2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Stoke-on-trent, Staffordshire
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
29/04/2024
Full time
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
An exciting opportunity for a Network Engineer in the technology industry has arisen in Wigan. The role requires an individual with a deep understanding of network infrastructure who can maintain and improve our client's systems. This is a client facing opportunity for someone with a passion for network infrastructure who is looking to develop with an organisation. Client Details Michael Page has partnered exclusively with a market-leading player in the technology industry with under 100 employees. They have a strong commitment to driving innovation and delivering quality services to their customers. Headquartered in Wigan, they have a vast network of clients globally and are dedicated to creating an inclusive work environment. They are a family-run business at heart and have expanded at an exponential growth rate, working with large brands they are a key player in the technology solution provider space. The successful Network Engineer will become a pillar in this fast growing team and have the opportunity to develop and gain qualifications to become an expert in the network space. Description This Network Engineer will be joining a team of 4, within this team the successful candidate will report into the Senior Network Engineer. This team is overseen by the Head of Operations, this role will encompass the following but not limited too: Design and implement functional network infrastructure with assistance from a supportive team. Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure. Analyse network traffic and provide capacity planning solutions. Monitor network performance and integrity. Support NOC BAU, acting as an escalation point and providing training where needed. Maintain complete technical documentation. Liaise with almost all departments of the business and provide assistance and network solutions. Attend SWAT calls with senior external customers. Assist of major project work. Suggest improvements to network performance, capacity, and scalability Ensure data security through access controls, backups, and Firewalls. Profile A successful Network Engineer should have: A CCNA/CCNP qualification or relevant experience. Proven experience in a network engineer role. Great customer service with the willingness to go the extra mile. Ability to work independently as well as in conjunction with a team. A passion for network infrastructure partnered with a driven and ambitious attitude. Hands-on experience in networking, routing, and switching (eg Subnet masks, SD-WAN, IPSec, WAN/LAN technologies) Excellent knowledge of best practices around management, control, and monitoring of server infrastructure Experience with Firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution Ability to set up and configure server hardware Desirables: - Experience with PCI-DSS. - Examples of previous network solution project work. - Stakeholder management and experience with external customers. If you are passionate about Network infrastructure and have some relevant experience please apply! The network solutions that are provided are simple, with ease of implementation. Job Offer A salary range of £42,000-£45,000 per annum Great work-life balance (with hours of 9am-5pm) This role is 5 days a week onsite. An opportunity to be part of a diverse and inclusive team. Opportunities to gain further qualifications. If you're a Network Engineer looking for a new challenge in Wigan, don't hesitate to apply today.
29/04/2024
Full time
An exciting opportunity for a Network Engineer in the technology industry has arisen in Wigan. The role requires an individual with a deep understanding of network infrastructure who can maintain and improve our client's systems. This is a client facing opportunity for someone with a passion for network infrastructure who is looking to develop with an organisation. Client Details Michael Page has partnered exclusively with a market-leading player in the technology industry with under 100 employees. They have a strong commitment to driving innovation and delivering quality services to their customers. Headquartered in Wigan, they have a vast network of clients globally and are dedicated to creating an inclusive work environment. They are a family-run business at heart and have expanded at an exponential growth rate, working with large brands they are a key player in the technology solution provider space. The successful Network Engineer will become a pillar in this fast growing team and have the opportunity to develop and gain qualifications to become an expert in the network space. Description This Network Engineer will be joining a team of 4, within this team the successful candidate will report into the Senior Network Engineer. This team is overseen by the Head of Operations, this role will encompass the following but not limited too: Design and implement functional network infrastructure with assistance from a supportive team. Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure. Analyse network traffic and provide capacity planning solutions. Monitor network performance and integrity. Support NOC BAU, acting as an escalation point and providing training where needed. Maintain complete technical documentation. Liaise with almost all departments of the business and provide assistance and network solutions. Attend SWAT calls with senior external customers. Assist of major project work. Suggest improvements to network performance, capacity, and scalability Ensure data security through access controls, backups, and Firewalls. Profile A successful Network Engineer should have: A CCNA/CCNP qualification or relevant experience. Proven experience in a network engineer role. Great customer service with the willingness to go the extra mile. Ability to work independently as well as in conjunction with a team. A passion for network infrastructure partnered with a driven and ambitious attitude. Hands-on experience in networking, routing, and switching (eg Subnet masks, SD-WAN, IPSec, WAN/LAN technologies) Excellent knowledge of best practices around management, control, and monitoring of server infrastructure Experience with Firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution Ability to set up and configure server hardware Desirables: - Experience with PCI-DSS. - Examples of previous network solution project work. - Stakeholder management and experience with external customers. If you are passionate about Network infrastructure and have some relevant experience please apply! The network solutions that are provided are simple, with ease of implementation. Job Offer A salary range of £42,000-£45,000 per annum Great work-life balance (with hours of 9am-5pm) This role is 5 days a week onsite. An opportunity to be part of a diverse and inclusive team. Opportunities to gain further qualifications. If you're a Network Engineer looking for a new challenge in Wigan, don't hesitate to apply today.