Request Technology - Craig Johnson
Chicago, Illinois
*Role can be Remote. This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWATs if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatable automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Required] Bachelors degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities
17/05/2024
Full time
*Role can be Remote. This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWATs if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatable automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Required] Bachelors degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities
*Role can be Remote. This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWATs if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatable automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Required] Bachelors degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities
17/05/2024
Full time
*Role can be Remote. This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWATs if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatable automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Required] Bachelors degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities
Our client is looking for a skilled and enthusiastic network engineer to join their team based around Glasgow. The ideal candidate will have a strong grasp of the requirements below. If you feel that you are capable, I would love to hear from you and discuss the position in full. Duties and Responsibilities Design, implement, configure and manage the organisation's network infrastructure, including LANs, WANs, VPNs, Routers, Switches, Firewalls, and wireless access points. Identify and address issues to ensure high availability, reliability, and optimal performance. Deploy and maintain the systems' infrastructure, including Servers, storage solutions, operating systems, virtualisation platforms and cloud services. Manage network and systems capacity planning to accommodate growth and changing computing requirements. Collaborate with IT teams worldwide to develop integrated network and systems solutions aligned with business objectives and technology standards. Perform regular security assessments and audits to identify vulnerabilities and implement necessary patches, updates, and security protocols. Design, implement and maintain disaster recovery and business continuity plans. Provide technical support to end-users and other IT teams, addressing network and systems-related incidents and challenges. Document network and systems configurations, procedures, and troubleshooting guides to facilitate knowledge sharing and training. Stay informed about emerging technologies, industry trends, and best practices in networking and systems engineering. Automate network and systems tasks using Scripting languages and configuration management tools. Work with vendors and service providers for procurement, maintenance, and support of network and systems equipment and software. Install hardware for systems and users, as required. Packaging and deployment of applications and software updates. Identify, propose, contribute and manage IT projects for continuous improvement. Qualifications, Knowledge & Skills Bachelor's degree in Computer Science, Information Technology, or related field; or relevant work experience for a minimum of five years. Proven experience as a Network Engineer/Administrator, Systems Engineer/Administrator, or similar role, demonstrating proficiency in both networking and systems administration. Strong understanding of network protocols, routing, switching, and network security practices. Familiarity with various operating systems, including Windows and VMWare ESXi and experience in system administration. Proficiency in configuring and managing virtualisation platforms such as VMware. Scripting skills (eg, PowerShell) for network and systems automation and optimisation. Knowledge of hardware components, server architecture, and storage systems (SANs). Familiarity with security tools, encryption, certificates, PKI, authentication, and patch management for both networks and systems. Excellent communication skills to collaborate effectively with technical and non-technical teams. Strong problem-solving abilities for diagnosing and resolving complex network and systems issues. Ability to manage multiple tasks, projects, and priorities while adhering to deadlines. Main benefits: Salary Life Assurance x 4 times annual salary Critical Illness x 2 times annual salary Westfield Health Cover - CashPlan and Hospital Plan Personal Private Pension (currently Scottish Widows). Salary Exchange. 5% company contribution 34 day holiday (includes public holidays) Contribution to fitness club or classes Please send a copy of your CV for more information and to discuss your suitability. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
17/05/2024
Full time
Our client is looking for a skilled and enthusiastic network engineer to join their team based around Glasgow. The ideal candidate will have a strong grasp of the requirements below. If you feel that you are capable, I would love to hear from you and discuss the position in full. Duties and Responsibilities Design, implement, configure and manage the organisation's network infrastructure, including LANs, WANs, VPNs, Routers, Switches, Firewalls, and wireless access points. Identify and address issues to ensure high availability, reliability, and optimal performance. Deploy and maintain the systems' infrastructure, including Servers, storage solutions, operating systems, virtualisation platforms and cloud services. Manage network and systems capacity planning to accommodate growth and changing computing requirements. Collaborate with IT teams worldwide to develop integrated network and systems solutions aligned with business objectives and technology standards. Perform regular security assessments and audits to identify vulnerabilities and implement necessary patches, updates, and security protocols. Design, implement and maintain disaster recovery and business continuity plans. Provide technical support to end-users and other IT teams, addressing network and systems-related incidents and challenges. Document network and systems configurations, procedures, and troubleshooting guides to facilitate knowledge sharing and training. Stay informed about emerging technologies, industry trends, and best practices in networking and systems engineering. Automate network and systems tasks using Scripting languages and configuration management tools. Work with vendors and service providers for procurement, maintenance, and support of network and systems equipment and software. Install hardware for systems and users, as required. Packaging and deployment of applications and software updates. Identify, propose, contribute and manage IT projects for continuous improvement. Qualifications, Knowledge & Skills Bachelor's degree in Computer Science, Information Technology, or related field; or relevant work experience for a minimum of five years. Proven experience as a Network Engineer/Administrator, Systems Engineer/Administrator, or similar role, demonstrating proficiency in both networking and systems administration. Strong understanding of network protocols, routing, switching, and network security practices. Familiarity with various operating systems, including Windows and VMWare ESXi and experience in system administration. Proficiency in configuring and managing virtualisation platforms such as VMware. Scripting skills (eg, PowerShell) for network and systems automation and optimisation. Knowledge of hardware components, server architecture, and storage systems (SANs). Familiarity with security tools, encryption, certificates, PKI, authentication, and patch management for both networks and systems. Excellent communication skills to collaborate effectively with technical and non-technical teams. Strong problem-solving abilities for diagnosing and resolving complex network and systems issues. Ability to manage multiple tasks, projects, and priorities while adhering to deadlines. Main benefits: Salary Life Assurance x 4 times annual salary Critical Illness x 2 times annual salary Westfield Health Cover - CashPlan and Hospital Plan Personal Private Pension (currently Scottish Widows). Salary Exchange. 5% company contribution 34 day holiday (includes public holidays) Contribution to fitness club or classes Please send a copy of your CV for more information and to discuss your suitability. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Security Administrator - Manchester Hybrid: 2 days office - 3 days home The candidate will be responsible for the day-to-day management of various security tools and platforms, ensuring the security and integrity of our IT infrastructure. The ideal candidate will have hands-on experience with security tools such as Trend Anti-virus, Cloudflare, Email filtering, Microsoft 365 security, and Nessus Tenable scanning solutions. Responsibilities: Manage and administer day-to-day security tools, including Trend Anti-virus, Forescout, Email filtering, Microsoft 365 security, and Nessus Tenable scanning solutions. Maintain a strong working knowledge of AWS services and manage security aspects related to AWS, such as Active Directory, Entra, etc. Align company access policies with the Zero Trust networking model, using SASE technologies like Cloudflare. Good understanding of network infrastructure and protocols. Strong problem-solving and analytical skills. Ability to effectively communicate and collaborate with cross-functional teams. Relevant certifications such as Certified Information Systems Security Professional (CISSP) or AWS Certified Security - Specialty. Knowledge of ISO27001 requirements and experience in aligning security policies with customer-specific requirements is a plus. Join our team and play a crucial role in maintaining the security of our IT infrastructure, ensuring compliance with industry standards and customer security requirements. Please apply for further information
17/05/2024
Project-based
Security Administrator - Manchester Hybrid: 2 days office - 3 days home The candidate will be responsible for the day-to-day management of various security tools and platforms, ensuring the security and integrity of our IT infrastructure. The ideal candidate will have hands-on experience with security tools such as Trend Anti-virus, Cloudflare, Email filtering, Microsoft 365 security, and Nessus Tenable scanning solutions. Responsibilities: Manage and administer day-to-day security tools, including Trend Anti-virus, Forescout, Email filtering, Microsoft 365 security, and Nessus Tenable scanning solutions. Maintain a strong working knowledge of AWS services and manage security aspects related to AWS, such as Active Directory, Entra, etc. Align company access policies with the Zero Trust networking model, using SASE technologies like Cloudflare. Good understanding of network infrastructure and protocols. Strong problem-solving and analytical skills. Ability to effectively communicate and collaborate with cross-functional teams. Relevant certifications such as Certified Information Systems Security Professional (CISSP) or AWS Certified Security - Specialty. Knowledge of ISO27001 requirements and experience in aligning security policies with customer-specific requirements is a plus. Join our team and play a crucial role in maintaining the security of our IT infrastructure, ensuring compliance with industry standards and customer security requirements. Please apply for further information
Role Title: Digital Lab Systems Engineer (Test Engineer) Duration: 12 months Location: Harwell, UK (Hybrid) Rate: £300 per day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role summary The Digital Lab System Engineer will support the delivery of software solutions to enable the operation of laboratory equipment in Quality Control for the QC Labs in Harwell UK. This role will be actively involved in the complete life cycle for laboratory digital solutions. Mainly initial qualification and deployment, but also post-production administration, maintenance activities and system retirement. Here's What You'll Do: Coordinate activities related to the delivery of bench-top laboratory systems for QC Labs in Harwell. Work independently to develop and author System requirements, System Configuration Specification, System Administration SOP, execute test scripts following cGxP. Author, review and approve life cycle documents like Impact assessment, Regulatory applicability and criticality assessments, ERES assessments, etc. Provide administrative support to operate systems and instruments including role management, access management and configuration maintenance. Represent Digital Quality in system validation activities in conjunction with IT Infra, Validation and QA related to implementation of new lab systems and instrument systems and their on-going support. Provide second-tier support to troubleshoot operation and interface of enterprise laboratory systems such as Chromeleon, LIMS, Logilab SDMS, MODA, etc. Provide root cause analysis and triage support to resolve technical issues and deviation investigations related to the operations of lab systems. Participate in the periodic reviews of the systems used in the QC Laboratories, support periodic maintenance activities on the digital systems and assist as digital administrator for the systems. Onsite support will be required. Additional duties may be assigned from time to time. Key Skills/requirements Experience with lab systems, lab instruments or lab automation, implementing and maintaining laboratory systems. Experience authoring and reviewing computer system validation life cycle documents. Experience with CFR21 Part11 and Annex 11 regulations. Good understanding of digital network principles (segmentation, VLANs, Firewall rules). Solid experience with Microsoft Windows environments (client and server). Demonstrated ability to work independently and collaboratively in cross-functional teams. Strong proficiency in English. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
17/05/2024
Project-based
Role Title: Digital Lab Systems Engineer (Test Engineer) Duration: 12 months Location: Harwell, UK (Hybrid) Rate: £300 per day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role summary The Digital Lab System Engineer will support the delivery of software solutions to enable the operation of laboratory equipment in Quality Control for the QC Labs in Harwell UK. This role will be actively involved in the complete life cycle for laboratory digital solutions. Mainly initial qualification and deployment, but also post-production administration, maintenance activities and system retirement. Here's What You'll Do: Coordinate activities related to the delivery of bench-top laboratory systems for QC Labs in Harwell. Work independently to develop and author System requirements, System Configuration Specification, System Administration SOP, execute test scripts following cGxP. Author, review and approve life cycle documents like Impact assessment, Regulatory applicability and criticality assessments, ERES assessments, etc. Provide administrative support to operate systems and instruments including role management, access management and configuration maintenance. Represent Digital Quality in system validation activities in conjunction with IT Infra, Validation and QA related to implementation of new lab systems and instrument systems and their on-going support. Provide second-tier support to troubleshoot operation and interface of enterprise laboratory systems such as Chromeleon, LIMS, Logilab SDMS, MODA, etc. Provide root cause analysis and triage support to resolve technical issues and deviation investigations related to the operations of lab systems. Participate in the periodic reviews of the systems used in the QC Laboratories, support periodic maintenance activities on the digital systems and assist as digital administrator for the systems. Onsite support will be required. Additional duties may be assigned from time to time. Key Skills/requirements Experience with lab systems, lab instruments or lab automation, implementing and maintaining laboratory systems. Experience authoring and reviewing computer system validation life cycle documents. Experience with CFR21 Part11 and Annex 11 regulations. Good understanding of digital network principles (segmentation, VLANs, Firewall rules). Solid experience with Microsoft Windows environments (client and server). Demonstrated ability to work independently and collaboratively in cross-functional teams. Strong proficiency in English. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Network engineer - Bilingual (English & Mandarin) Up to £60,000 per annum + benefits Minimum 3 years experience managing CDNs in an MSP Must have CCNP qualification Bi-Lingual in English and Mandarin Spectrum IT has partnered with a global leader in Content delivery networks. With a global network of over 2800 PoPs and more than 20 years of technology expertise, their goal is to ensure that users have the best experience while providing a secure network that fosters the development of the Internet. As part of their continued growth and expansion in the EMEA region they need a network engineer to join their London team. As a network engineer cooperatively manage and support hundreds POP network with dozens of ISPs across the globe, including, but not limited to, POP build out and redesign, BGP optimization, ISP coordination, and daily operations. The must have skills/experience: Bachelor's degree or equivalent in computer science or a similar technical discipline CCNP certified or higher Strong experience in administering a large-scale, highly distributed service network for 24x7 production, preferably for revenue generation and not enterprise support Strong hands-on experience with configuring, maintaining, and troubleshooting a BGP network Strong knowledge of Internet protocols (TCP/IP, HTTP, VPN, etc.) Strong experience with layer 3 routing and layer 2 switching Experience with Ethernet troubleshooting tools and methods A strong detail orientated approach Strong communication skills Beneficial but not essential skills/experience: Bi-Lingual with high level of English and mandarin skills A self-starter who can work with independence and little supervision To apply or hear more about this role, please contact (see below) or call Please note candidates must be UK based and possess a British passport or indefinite leave to remain in the UK. We cannot consider applications from those on PSW visa's or tier 2 spousal visas. This role is open to hybrid working but applications from candidates looking to relocate from abroad or un-commutable distances from the Southampton office cannot be considered. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
17/05/2024
Full time
Network engineer - Bilingual (English & Mandarin) Up to £60,000 per annum + benefits Minimum 3 years experience managing CDNs in an MSP Must have CCNP qualification Bi-Lingual in English and Mandarin Spectrum IT has partnered with a global leader in Content delivery networks. With a global network of over 2800 PoPs and more than 20 years of technology expertise, their goal is to ensure that users have the best experience while providing a secure network that fosters the development of the Internet. As part of their continued growth and expansion in the EMEA region they need a network engineer to join their London team. As a network engineer cooperatively manage and support hundreds POP network with dozens of ISPs across the globe, including, but not limited to, POP build out and redesign, BGP optimization, ISP coordination, and daily operations. The must have skills/experience: Bachelor's degree or equivalent in computer science or a similar technical discipline CCNP certified or higher Strong experience in administering a large-scale, highly distributed service network for 24x7 production, preferably for revenue generation and not enterprise support Strong hands-on experience with configuring, maintaining, and troubleshooting a BGP network Strong knowledge of Internet protocols (TCP/IP, HTTP, VPN, etc.) Strong experience with layer 3 routing and layer 2 switching Experience with Ethernet troubleshooting tools and methods A strong detail orientated approach Strong communication skills Beneficial but not essential skills/experience: Bi-Lingual with high level of English and mandarin skills A self-starter who can work with independence and little supervision To apply or hear more about this role, please contact (see below) or call Please note candidates must be UK based and possess a British passport or indefinite leave to remain in the UK. We cannot consider applications from those on PSW visa's or tier 2 spousal visas. This role is open to hybrid working but applications from candidates looking to relocate from abroad or un-commutable distances from the Southampton office cannot be considered. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
IT Support Analyst/Network Administrator - 1st, 2nd, 3rd Line Support, Win10, MS Office, Windows Server 2016/2019, AD/GP0, MS Office 365, AV/VC/MS Teams, LAN/Wireless/VPN, SCCM, ITILv4 - Incident, Problem, Change Mgmt. Law Firm/Legal Services. Permanent, Brussels, Belgium (Relocation Candidates Welcome; EU Passport/Residency Required). €5000 - €6000 Per Month (th, 14th months) (€70,000 - €83,0000 per annum) +Bonus +Benefits. Global Law firm seeks an IT Support Analyst/Network Administrator to own the office IT environment for around 60 VIP users and provide Desktop Support, VIP Support and Satellite Office network administration for a small to medium sized team of Lawyers working in central Brussels. We require an IT Support Analyst/Network Administrator who can work full time, onsite due to the desktop/network infrastructure and VIP support nature of this role. You will provide very high quality user and technical support over the phone, at the desktop and remotely providing a VIP service approach and working to defined ITIL Standards as expected by your wider team which will provide Application and Server support from the London HQ. Whilst you will work independently you will received support and assistance from the wider team of IT engineers based in London and as such gain a great deal of ownership, technological exposure and project delivery within the office based environment across all related services - Desktop, Network and Server/Cloud environments. Working within this professional services environment the IT Support Analyst/Network Administrator will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016/Azure Active Directory/Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required and some aspects of 3rd line support will therefore be delivered when address Windows Server, AzureAD and Network environment - VPN, WAN/WAN, Firewall and security considerations. You will also support various inhouse legal systems including practice management and document management systems at the first line and escalate to relevant inhouse applications support teams and vendors as required. Finally, you will deploy patches and manage desktop and onsite file Servers using SCCM and related tools. We are searching for an IT Support Analyst/Desktop Support Engineer/VIP Support Analyst Engineer/Network Administrator who has gained experience working in a similar all round support capacity within small to medium sized professional services environments - Law Firms, Solicitors, Investment Banks, Accountancy Companies, big 5 consultancies (Accenture, PwC, KPMG, Ernst & Young, Deloitte, McKinsey & Company). You will be working/have worked in an ITILv3/v4 focussed environment working to incident, problem and change management processes. You will have provided VIP support to executives and have a solid technical capability inc O365, Windows Server 2016/20198 AD/GPo/AzureAD as well experience of Win10, LAN/VPN and Firewall config, DNS routing etc Strong verbal and written English language skills are pre-requisite; ability to speal French (and Dutch/Flemish) would be beneficial but non-essential due to the international make up of this business environment; the main business language utilised is English This is an excellent opportunity which offers substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack. We welcome applications from those in country or those who are able to relocate to Brussels; you will need to already hold EU residency/EU Passport to apply for this position.
17/05/2024
Full time
IT Support Analyst/Network Administrator - 1st, 2nd, 3rd Line Support, Win10, MS Office, Windows Server 2016/2019, AD/GP0, MS Office 365, AV/VC/MS Teams, LAN/Wireless/VPN, SCCM, ITILv4 - Incident, Problem, Change Mgmt. Law Firm/Legal Services. Permanent, Brussels, Belgium (Relocation Candidates Welcome; EU Passport/Residency Required). €5000 - €6000 Per Month (th, 14th months) (€70,000 - €83,0000 per annum) +Bonus +Benefits. Global Law firm seeks an IT Support Analyst/Network Administrator to own the office IT environment for around 60 VIP users and provide Desktop Support, VIP Support and Satellite Office network administration for a small to medium sized team of Lawyers working in central Brussels. We require an IT Support Analyst/Network Administrator who can work full time, onsite due to the desktop/network infrastructure and VIP support nature of this role. You will provide very high quality user and technical support over the phone, at the desktop and remotely providing a VIP service approach and working to defined ITIL Standards as expected by your wider team which will provide Application and Server support from the London HQ. Whilst you will work independently you will received support and assistance from the wider team of IT engineers based in London and as such gain a great deal of ownership, technological exposure and project delivery within the office based environment across all related services - Desktop, Network and Server/Cloud environments. Working within this professional services environment the IT Support Analyst/Network Administrator will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016/Azure Active Directory/Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required and some aspects of 3rd line support will therefore be delivered when address Windows Server, AzureAD and Network environment - VPN, WAN/WAN, Firewall and security considerations. You will also support various inhouse legal systems including practice management and document management systems at the first line and escalate to relevant inhouse applications support teams and vendors as required. Finally, you will deploy patches and manage desktop and onsite file Servers using SCCM and related tools. We are searching for an IT Support Analyst/Desktop Support Engineer/VIP Support Analyst Engineer/Network Administrator who has gained experience working in a similar all round support capacity within small to medium sized professional services environments - Law Firms, Solicitors, Investment Banks, Accountancy Companies, big 5 consultancies (Accenture, PwC, KPMG, Ernst & Young, Deloitte, McKinsey & Company). You will be working/have worked in an ITILv3/v4 focussed environment working to incident, problem and change management processes. You will have provided VIP support to executives and have a solid technical capability inc O365, Windows Server 2016/20198 AD/GPo/AzureAD as well experience of Win10, LAN/VPN and Firewall config, DNS routing etc Strong verbal and written English language skills are pre-requisite; ability to speal French (and Dutch/Flemish) would be beneficial but non-essential due to the international make up of this business environment; the main business language utilised is English This is an excellent opportunity which offers substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack. We welcome applications from those in country or those who are able to relocate to Brussels; you will need to already hold EU residency/EU Passport to apply for this position.
Senior Administrator (FX,MM & Cash Processing) Glasgow (Hybrid Working) £34,000 12 Month FTC My client is looking to add a senior admin to their Securities Services business, part of CIB, provides specialist post-trade and asset servicing solutions to market participants, corporates, and issuers. Located in 35 countries, our extensive custody network ensures clients have the connectivity and local knowledge needed in a rapidly changing world. Role Overview The Trade Management and Treasury Department within Middle Office supports trade settlement and accurate start-of-day positions for our clients. This includes: Trade capture across securities, collateral, FX, and money market products Trade matching via electronic platforms and manual confirmations Trade settlement Cash and stock reconciliation. Client, broker, and custodian reporting Key Responsibilities Client Service Delivery and Controls Deliver high-quality client service. Adhere to Client Service Delivery agreements and standard operating models. Build strong relationships with clients and stakeholders. Support external counterparty relationships and performance reviews. Continuous Improvement & New Business Generate and implement ideas for system and process improvements Design and implement processes for new business products and regulatory changes Innovate within the governance framework and act as a subject matter expert Risk Management Adhere to the risk and control framework Maintain effective governance structure Ensure accuracy and robust internal controls Support business contingency plans and meet audit/compliance/risk requirements Personal Development Manage personal development through engagement with management Align personal objectives with business goals and pursue development opportunities Budget Management Understand factors influencing unit costs Strategy and Governance Contribute to raising the profile of our UK branch Essential skills Product knowledge Strong risk management awareness Accuracy and attention to detail Adaptability to change initiatives Strong client service skills Familiarity with financial markets Please send your CV for immediate consideration
17/05/2024
Senior Administrator (FX,MM & Cash Processing) Glasgow (Hybrid Working) £34,000 12 Month FTC My client is looking to add a senior admin to their Securities Services business, part of CIB, provides specialist post-trade and asset servicing solutions to market participants, corporates, and issuers. Located in 35 countries, our extensive custody network ensures clients have the connectivity and local knowledge needed in a rapidly changing world. Role Overview The Trade Management and Treasury Department within Middle Office supports trade settlement and accurate start-of-day positions for our clients. This includes: Trade capture across securities, collateral, FX, and money market products Trade matching via electronic platforms and manual confirmations Trade settlement Cash and stock reconciliation. Client, broker, and custodian reporting Key Responsibilities Client Service Delivery and Controls Deliver high-quality client service. Adhere to Client Service Delivery agreements and standard operating models. Build strong relationships with clients and stakeholders. Support external counterparty relationships and performance reviews. Continuous Improvement & New Business Generate and implement ideas for system and process improvements Design and implement processes for new business products and regulatory changes Innovate within the governance framework and act as a subject matter expert Risk Management Adhere to the risk and control framework Maintain effective governance structure Ensure accuracy and robust internal controls Support business contingency plans and meet audit/compliance/risk requirements Personal Development Manage personal development through engagement with management Align personal objectives with business goals and pursue development opportunities Budget Management Understand factors influencing unit costs Strategy and Governance Contribute to raising the profile of our UK branch Essential skills Product knowledge Strong risk management awareness Accuracy and attention to detail Adaptability to change initiatives Strong client service skills Familiarity with financial markets Please send your CV for immediate consideration
Your new role We are looking for a Database Administrator to develop, implement, and maintain the 24/7 corporate database infrastructure for the organisation. The role also involves supporting the enterprise-wide server and storage infrastructure, computer information systems, applications software, and web-based service delivery. Design, implement, maintain and support the database and associated infrastructure to ensure a robust, reliable, efficient and secure operation of the systems and services. Undertake a key responsibility and/or provide backup cover across the team, such as for selected server and storage infrastructure, operating systems, application software, and web-based service delivery, including effective liaison with contracted external suppliers and ensuring alignment with agreed technology and enterprise systems strategy, service requirements, security arrangements, and data exchange and inter-operability requirements. Installation, configuration, and upgrades to database systems and applications software as required, including server virtualisation where applicable. Maintain data standards, including adherence to the Data Protection Act. Monitor and manage systems performance and usage, taking baselines, recording trends and initiation prompt and appropriate action to resolve faults and problems, maintain services and increase capacity when required. Implementation, monitoring and maintenance of agreed standards, services, access arrangements, and security measures Comply with agreed change management procedures and 'at risk' times for the implementation of changes, including taking account of organisation's requirements and providing adequate notice and information for users Test and implement new technologies and services in accordance with agreed strategic development priorities and service requirements, and in conjunction with other substantive and project teams. Plan and test systems business continuity and disaster recovery arrangements, including associated documentation, risk registers, diagrams, and action scripts Assist the Head of IT Operations with the analysis, evaluation, and procurement of hardware and software solutions required for the development and maintenance of the provision. What you'll need to succeed Substantial proven practical expertise and experience in supporting large corporate systems and applications in a large enterprise networked environment at an appropriate level of responsibility Proven knowledge of server operating systems and virtualisation techniques Proven specialist understanding, expertise and experience appropriate to a designated key responsibility A good understanding of the systems and services required to support learning, teaching, research, and university business and administration requirements. A good understanding of information security principles and best practice. Experience in: Windows and SQL server systems, Active Directory Novell Netware systems, Zenworks, e-Directory Linux (SUSE) systems Sun Solaris Unix systems, NIS+ Lotus Domino MS Exchange and mail services Web Servers, Apache, Tomcat Experience across the Oracle suite Data warehouse infrastructure, data archive solutions Storage area networks, volume management Anti-virus software Technical architectures and development environments inc JAVA, .NET and Visual C++ What you'll get in return A permanent role paying up to £53,000pa + benefits. The role is based in Hertfordshire and hybrid working is on offer. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
17/05/2024
Full time
Your new role We are looking for a Database Administrator to develop, implement, and maintain the 24/7 corporate database infrastructure for the organisation. The role also involves supporting the enterprise-wide server and storage infrastructure, computer information systems, applications software, and web-based service delivery. Design, implement, maintain and support the database and associated infrastructure to ensure a robust, reliable, efficient and secure operation of the systems and services. Undertake a key responsibility and/or provide backup cover across the team, such as for selected server and storage infrastructure, operating systems, application software, and web-based service delivery, including effective liaison with contracted external suppliers and ensuring alignment with agreed technology and enterprise systems strategy, service requirements, security arrangements, and data exchange and inter-operability requirements. Installation, configuration, and upgrades to database systems and applications software as required, including server virtualisation where applicable. Maintain data standards, including adherence to the Data Protection Act. Monitor and manage systems performance and usage, taking baselines, recording trends and initiation prompt and appropriate action to resolve faults and problems, maintain services and increase capacity when required. Implementation, monitoring and maintenance of agreed standards, services, access arrangements, and security measures Comply with agreed change management procedures and 'at risk' times for the implementation of changes, including taking account of organisation's requirements and providing adequate notice and information for users Test and implement new technologies and services in accordance with agreed strategic development priorities and service requirements, and in conjunction with other substantive and project teams. Plan and test systems business continuity and disaster recovery arrangements, including associated documentation, risk registers, diagrams, and action scripts Assist the Head of IT Operations with the analysis, evaluation, and procurement of hardware and software solutions required for the development and maintenance of the provision. What you'll need to succeed Substantial proven practical expertise and experience in supporting large corporate systems and applications in a large enterprise networked environment at an appropriate level of responsibility Proven knowledge of server operating systems and virtualisation techniques Proven specialist understanding, expertise and experience appropriate to a designated key responsibility A good understanding of the systems and services required to support learning, teaching, research, and university business and administration requirements. A good understanding of information security principles and best practice. Experience in: Windows and SQL server systems, Active Directory Novell Netware systems, Zenworks, e-Directory Linux (SUSE) systems Sun Solaris Unix systems, NIS+ Lotus Domino MS Exchange and mail services Web Servers, Apache, Tomcat Experience across the Oracle suite Data warehouse infrastructure, data archive solutions Storage area networks, volume management Anti-virus software Technical architectures and development environments inc JAVA, .NET and Visual C++ What you'll get in return A permanent role paying up to £53,000pa + benefits. The role is based in Hertfordshire and hybrid working is on offer. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Permanent - 2nd Line IT Support - Newcastle/Hybrid * Role: 2nd Line IT Support * Location: Newcastle Upon Type/Hybrid * Sector/Industry: Healthcare * Provide customer support and perform service desk incident management. * Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents. * Actively use IT Service Management (ITSM) software and asset tracking applications. * Provide troubleshooting services for desktops, laptops, printers, and software. * Evaluate new software and hardware solutions. * Install and test new software. * Inventory all software and hardware, ensuring the inventory is updated at all times. * Administer Microsoft Windows Network, including modifications to user rights and adding or deleting users. * Provide Microsoft 365 administration and end-user support. * Perform backup functions, monitor backups, and prepare backup tapes for off-site storage. * Manage IT user documentation. * Undertake training and development to maintain awareness of new and emerging technologies. * Identify IT customer training requirements and liaise with HR to ensure the correct courses are made available. Relevant Functional/Technical Skills or Industry Experience: * Experience with IT Service Desk Support. * Knowledge of Microsoft O365 and Desktop applications. * Knowledge of Enterprise back-up software. * Knowledge of Citrix environment. * Experience working in a highly regulated environment. * Knowledge of Microsoft SharePoint. This position may require some travel and after-hours work, and the successful candidate must be flexible in this regard. Please feel free to contact myself - Daisy Nguyen see below at Gibbs Hybrid for a confidential chat to know more details about the role. Please also note: Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
17/05/2024
Full time
Permanent - 2nd Line IT Support - Newcastle/Hybrid * Role: 2nd Line IT Support * Location: Newcastle Upon Type/Hybrid * Sector/Industry: Healthcare * Provide customer support and perform service desk incident management. * Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents. * Actively use IT Service Management (ITSM) software and asset tracking applications. * Provide troubleshooting services for desktops, laptops, printers, and software. * Evaluate new software and hardware solutions. * Install and test new software. * Inventory all software and hardware, ensuring the inventory is updated at all times. * Administer Microsoft Windows Network, including modifications to user rights and adding or deleting users. * Provide Microsoft 365 administration and end-user support. * Perform backup functions, monitor backups, and prepare backup tapes for off-site storage. * Manage IT user documentation. * Undertake training and development to maintain awareness of new and emerging technologies. * Identify IT customer training requirements and liaise with HR to ensure the correct courses are made available. Relevant Functional/Technical Skills or Industry Experience: * Experience with IT Service Desk Support. * Knowledge of Microsoft O365 and Desktop applications. * Knowledge of Enterprise back-up software. * Knowledge of Citrix environment. * Experience working in a highly regulated environment. * Knowledge of Microsoft SharePoint. This position may require some travel and after-hours work, and the successful candidate must be flexible in this regard. Please feel free to contact myself - Daisy Nguyen see below at Gibbs Hybrid for a confidential chat to know more details about the role. Please also note: Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
This is a great opportunity to be part of one of the fastest growing, cutting-edge Storage and Infrastructure vendor in the market. They are building enterprise software infrastructure, aimed to take the cost and complexity out of deploying enterprise and AI infrastructure across data center and cloud. They have a customer-first mentality and are now looking for an experienced Senior Linux and Storage Engineer to act as a product expert and as such, be involved in daily technical operations and escalations, working on customer site in London. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customers and the development team. The Role: Onsite at the customer in London Accountable to complete daily technical operations and escalations including direct work on technical support issues to full resolution and closure requiring interfacing with customer and development teams Perform customer installations, upgrades, and expansions Lead and coordinate regular monthly and quarterly customer review meetings Become a product expert Trusted Advisor to customer technical team and internal account team Identify opportunities to provide continuous improvement for customers to ensure full adoption of their products Requirements: Overall 5+ years of experience in customer-facing, post-sale positions working with complex storage solutions Knowledge and working experience in common Linux system administration tasks and Linux OS in general Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting Scripting and programming - bash Scripting is required, and familiar with one or more other programming language DevOps/Automation knowledge Significant experience required in the areas of file systems and scale-out NAS Implementation - NFS Excellent business written and verbal communication and presentation skills You will be fully trained on our client's product portfolio, allowing you to become an SME. You will share in the companies success and will be offered very exciting Stock Options coupled with a comprehensive package and have the chance of working for the fastest growing software company in the market. Please apply now to have the opportunity to contribute to a pivotal moment in computing history and be part of a team that values innovation and customer-first mentality.
17/05/2024
Full time
This is a great opportunity to be part of one of the fastest growing, cutting-edge Storage and Infrastructure vendor in the market. They are building enterprise software infrastructure, aimed to take the cost and complexity out of deploying enterprise and AI infrastructure across data center and cloud. They have a customer-first mentality and are now looking for an experienced Senior Linux and Storage Engineer to act as a product expert and as such, be involved in daily technical operations and escalations, working on customer site in London. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customers and the development team. The Role: Onsite at the customer in London Accountable to complete daily technical operations and escalations including direct work on technical support issues to full resolution and closure requiring interfacing with customer and development teams Perform customer installations, upgrades, and expansions Lead and coordinate regular monthly and quarterly customer review meetings Become a product expert Trusted Advisor to customer technical team and internal account team Identify opportunities to provide continuous improvement for customers to ensure full adoption of their products Requirements: Overall 5+ years of experience in customer-facing, post-sale positions working with complex storage solutions Knowledge and working experience in common Linux system administration tasks and Linux OS in general Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting Scripting and programming - bash Scripting is required, and familiar with one or more other programming language DevOps/Automation knowledge Significant experience required in the areas of file systems and scale-out NAS Implementation - NFS Excellent business written and verbal communication and presentation skills You will be fully trained on our client's product portfolio, allowing you to become an SME. You will share in the companies success and will be offered very exciting Stock Options coupled with a comprehensive package and have the chance of working for the fastest growing software company in the market. Please apply now to have the opportunity to contribute to a pivotal moment in computing history and be part of a team that values innovation and customer-first mentality.
Network Engineer Manchester Hybrid working Job Summary: We are looking for a highly skilled Linux Network Engineer based in Manchester. The ideal candidate will design, implement, and maintain our network infrastructure, ensuring high availability, performance, and security . Key Responsibilities: Network Design and Implementation: Design, implement, and manage complex network solutions that meet business requirements and objectives. Kubernetes: Manage and maintain Kubernetes clusters, ensuring optimal performance and reliability. Linux: Administer and optimize Linux-based systems, ensuring seamless integration with network infrastructure. OpenStack: Deploy and manage OpenStack environments, providing scalable and efficient cloud solutions. Software-Defined Networking (SDN): Implement and manage SDN solutions to enhance network flexibility, scalability, and automation. Network Security: Implement and maintain robust security measures to protect network infrastructure from threats and vulnerabilities. Troubleshooting and Support: Provide advanced troubleshooting and support for network-related issues, ensuring minimal downtime and disruption. Documentation: Maintain comprehensive documentation of network configurations, processes, and procedures. Collaboration: Work closely with other IT teams and departments to ensure seamless integration and operation of network systems. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (eg, CCNA, CCNP, RHCE) are a plus. Experience: Minimum of 5 years of experience in network engineering, with a strong background in Kubernetes, Linux, OpenStack, network design, and SDN. Technical Skills: Proficiency in designing and managing complex network infrastructures. Strong knowledge of Kubernetes and container orchestration. Expertise in Linux administration and optimization. Hands-on experience with OpenStack deployment and management. In-depth understanding of SDN technologies and implementations. Familiarity with network security best practices and tools. Soft Skills: Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Ability to work independently and manage multiple tasks simultaneously.
17/05/2024
Full time
Network Engineer Manchester Hybrid working Job Summary: We are looking for a highly skilled Linux Network Engineer based in Manchester. The ideal candidate will design, implement, and maintain our network infrastructure, ensuring high availability, performance, and security . Key Responsibilities: Network Design and Implementation: Design, implement, and manage complex network solutions that meet business requirements and objectives. Kubernetes: Manage and maintain Kubernetes clusters, ensuring optimal performance and reliability. Linux: Administer and optimize Linux-based systems, ensuring seamless integration with network infrastructure. OpenStack: Deploy and manage OpenStack environments, providing scalable and efficient cloud solutions. Software-Defined Networking (SDN): Implement and manage SDN solutions to enhance network flexibility, scalability, and automation. Network Security: Implement and maintain robust security measures to protect network infrastructure from threats and vulnerabilities. Troubleshooting and Support: Provide advanced troubleshooting and support for network-related issues, ensuring minimal downtime and disruption. Documentation: Maintain comprehensive documentation of network configurations, processes, and procedures. Collaboration: Work closely with other IT teams and departments to ensure seamless integration and operation of network systems. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (eg, CCNA, CCNP, RHCE) are a plus. Experience: Minimum of 5 years of experience in network engineering, with a strong background in Kubernetes, Linux, OpenStack, network design, and SDN. Technical Skills: Proficiency in designing and managing complex network infrastructures. Strong knowledge of Kubernetes and container orchestration. Expertise in Linux administration and optimization. Hands-on experience with OpenStack deployment and management. In-depth understanding of SDN technologies and implementations. Familiarity with network security best practices and tools. Soft Skills: Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Ability to work independently and manage multiple tasks simultaneously.
The Opportunity: Our client is looking for a First Line Support Analyst who is technically skilled and has high customer service skills. Personality and attitude key to this position, you will be the face of the IT department and being able to work with people is crucial. This is a great opportunity to join a large, developing and profitable company that promotes from within and are focused on individual skills development on a team environment. Skills and Experience: Experience within an IT Support or First Line Support role would be beneficial Knowledge of Windows 11, MAC IOS and Active Directory administration Exposure to Cloud technologies as well skills in Office 365, Microsoft Exchange, SharePoint and Teams Strong soft skills, customer service skills or an ability to develop relationships Well organised, strong communication skills and an analytical problem-solving approach Role and Responsibilities: Service Desk: On-boarding and off-boarding users Managing networked resources access Provide end-users support onsite or remote Installation/update/troubleshooting of software Look after tickets and communicate updates to end-users Asset Management: Source new and reimaging of existing hardware Hardware troubleshooting Maintain asset registers Please call Matthew Craig here at ISR Recruitment to learn more.
17/05/2024
Full time
The Opportunity: Our client is looking for a First Line Support Analyst who is technically skilled and has high customer service skills. Personality and attitude key to this position, you will be the face of the IT department and being able to work with people is crucial. This is a great opportunity to join a large, developing and profitable company that promotes from within and are focused on individual skills development on a team environment. Skills and Experience: Experience within an IT Support or First Line Support role would be beneficial Knowledge of Windows 11, MAC IOS and Active Directory administration Exposure to Cloud technologies as well skills in Office 365, Microsoft Exchange, SharePoint and Teams Strong soft skills, customer service skills or an ability to develop relationships Well organised, strong communication skills and an analytical problem-solving approach Role and Responsibilities: Service Desk: On-boarding and off-boarding users Managing networked resources access Provide end-users support onsite or remote Installation/update/troubleshooting of software Look after tickets and communicate updates to end-users Asset Management: Source new and reimaging of existing hardware Hardware troubleshooting Maintain asset registers Please call Matthew Craig here at ISR Recruitment to learn more.
Cyber Security Management - Incident Response, Security Monitoring, Threat Modelling Frameworks, NIST, Kill Chain, Attack Lifecycle, MITRE, Windows, UNIX, Stratus, Networks, SIEM, IAM, DLP I am looking for a Cyber Security professional for my client who is a leading investment bank based in London. You will join the Information Risk Management Department which is responsible for security admin, information security practices, third-party risk management, and cyber security services within the bank. Key responsibilities: Monitoring & Compliance Develop and refine security monitoring controls to detect anomalies and incidents. Monitor and report suspicious activity, conduct IR investigations, and escalate security incidents. Utilize IR and Forensics tools for incident analysis. Security Engagement & Best Practice Collaborate with penetration testing programs and other departments to mitigate security risks. Develop Incident Response and Threat-hunting capabilities, including frameworks like Kill Chain and MITRE. Enhance Threat Intelligence integration and implement custom IOCs for monitoring. Other Provide cybersecurity expertise as needed. Contribute to security monitoring effectiveness reporting. Be available for coverage from 7 am to 7 pm on business days, with potential for ad-hoc coverage outside regular hours. Key Skills: Incident Response & Security Monitoring Threat modelling frameworks Experience in banking/Investment Banking Managing cyber security incidents NIST, Kill Chain, Attack life cycle, MITRE Cloud Security Assessments Windows Server, Windows XP, UNIX, Stratus Networks - LAN, WAN, Routers, Switches, Firewalls, remote access SIEM Tools IAM Solutions - DLP This is a Full time role at AVP level within the bank offering a salary of £65k plus a bonus. You will be required to be in the office 3 days per week which is in central London. If you're interested please get in contact. Cyber Security Management - Incident Response, Security Monitoring, Threat Modelling Frameworks, NIST, Kill Chain, Attack Lifecycle, MITRE, Windows, UNIX, Stratus, Networks, SIEM, IAM, DLP
17/05/2024
Full time
Cyber Security Management - Incident Response, Security Monitoring, Threat Modelling Frameworks, NIST, Kill Chain, Attack Lifecycle, MITRE, Windows, UNIX, Stratus, Networks, SIEM, IAM, DLP I am looking for a Cyber Security professional for my client who is a leading investment bank based in London. You will join the Information Risk Management Department which is responsible for security admin, information security practices, third-party risk management, and cyber security services within the bank. Key responsibilities: Monitoring & Compliance Develop and refine security monitoring controls to detect anomalies and incidents. Monitor and report suspicious activity, conduct IR investigations, and escalate security incidents. Utilize IR and Forensics tools for incident analysis. Security Engagement & Best Practice Collaborate with penetration testing programs and other departments to mitigate security risks. Develop Incident Response and Threat-hunting capabilities, including frameworks like Kill Chain and MITRE. Enhance Threat Intelligence integration and implement custom IOCs for monitoring. Other Provide cybersecurity expertise as needed. Contribute to security monitoring effectiveness reporting. Be available for coverage from 7 am to 7 pm on business days, with potential for ad-hoc coverage outside regular hours. Key Skills: Incident Response & Security Monitoring Threat modelling frameworks Experience in banking/Investment Banking Managing cyber security incidents NIST, Kill Chain, Attack life cycle, MITRE Cloud Security Assessments Windows Server, Windows XP, UNIX, Stratus Networks - LAN, WAN, Routers, Switches, Firewalls, remote access SIEM Tools IAM Solutions - DLP This is a Full time role at AVP level within the bank offering a salary of £65k plus a bonus. You will be required to be in the office 3 days per week which is in central London. If you're interested please get in contact. Cyber Security Management - Incident Response, Security Monitoring, Threat Modelling Frameworks, NIST, Kill Chain, Attack Lifecycle, MITRE, Windows, UNIX, Stratus, Networks, SIEM, IAM, DLP
NO SPONSORSHIP 2nd Shift - Production Server/Desktop Administration - UC4 Scheduler 2nd Shift: Tuesday-Saturday (2:30pm-11pm cst) The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. You would be a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Primary Duties and Responsibilities Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Employing first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. (Service Now/Remedy) Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Technical Skills Working knowledge of ITIL principles Understands technical monitoring and metrics Sophisticated understanding of enterprising technology Understanding of Scheduling (UC4/Control-M) Network Unix/Linux Windows Storage Mainframe MQ (stop/start/recycle) Mature understanding of the relationship between software and hardware Knowledge of Clearing and Finance industry Knowledge of Application life cycle and deployment Bachelor's degree 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 5+ years working knowledge of an open systems scheduling product (UC4). 3 + years work knowledge of cloud environment DevOps experience desired but not required.
16/05/2024
Full time
NO SPONSORSHIP 2nd Shift - Production Server/Desktop Administration - UC4 Scheduler 2nd Shift: Tuesday-Saturday (2:30pm-11pm cst) The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. You would be a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Primary Duties and Responsibilities Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Employing first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. (Service Now/Remedy) Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Technical Skills Working knowledge of ITIL principles Understands technical monitoring and metrics Sophisticated understanding of enterprising technology Understanding of Scheduling (UC4/Control-M) Network Unix/Linux Windows Storage Mainframe MQ (stop/start/recycle) Mature understanding of the relationship between software and hardware Knowledge of Clearing and Finance industry Knowledge of Application life cycle and deployment Bachelor's degree 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 5+ years working knowledge of an open systems scheduling product (UC4). 3 + years work knowledge of cloud environment DevOps experience desired but not required.
NO SPONSORSHIP 2nd Shift - Production Server/Desktop Administration - UC4 Scheduler 2nd Shift: Tuesday-Saturday (2:30pm-11pm cst) The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. You would be a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Primary Duties and Responsibilities Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Employing first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. (Service Now/Remedy) Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Technical Skills Working knowledge of ITIL principles Understands technical monitoring and metrics Sophisticated understanding of enterprising technology Understanding of Scheduling (UC4/Control-M) Network Unix/Linux Windows Storage Mainframe MQ (stop/start/recycle) Mature understanding of the relationship between software and hardware Knowledge of Clearing and Finance industry Knowledge of Application life cycle and deployment Bachelor's degree 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 5+ years working knowledge of an open systems scheduling product (UC4). 3 + years work knowledge of cloud environment DevOps experience desired but not required.
16/05/2024
Full time
NO SPONSORSHIP 2nd Shift - Production Server/Desktop Administration - UC4 Scheduler 2nd Shift: Tuesday-Saturday (2:30pm-11pm cst) The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. You would be a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Primary Duties and Responsibilities Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Employing first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. (Service Now/Remedy) Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Technical Skills Working knowledge of ITIL principles Understands technical monitoring and metrics Sophisticated understanding of enterprising technology Understanding of Scheduling (UC4/Control-M) Network Unix/Linux Windows Storage Mainframe MQ (stop/start/recycle) Mature understanding of the relationship between software and hardware Knowledge of Clearing and Finance industry Knowledge of Application life cycle and deployment Bachelor's degree 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured. 5+ years working knowledge of an open systems scheduling product (UC4). 3 + years work knowledge of cloud environment DevOps experience desired but not required.
*We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Oracle Applications DBA Tech Lead/Manager. This is a hands-on tech lead/manager. They will focus on all Oracle ERP applications and will focus heavily on Oracle EBS (11i/R12). This company is looking for someone with heavy Oracle Fusion Cloud experience. Responsibilities: You will support the following levels: Physical - you will be responsible for the physical and technical oriented aspects eg, storage, security, networking and more; Application - you will handle all application-related issues (eg, queries, users, Embedded SQL's etc.) You will ensure database resources are sized properly and a design strategy is developed to make sure that the database is maintained at a healthy size. You will ensure availability and performance of multi database and application environments with very large volumes and sizes. Responsible to manage Oracle Cloud OCI platform and maintain the ongoing integrations and configurations to keep the Cloud platform in a healthy condition. You will manage or perform routine DBA tasks like database maintenance, backups, recovery, table space management, upgrades, etc. You will execute periodic health checks for databases and recommend changes that should be executed in the production environment to ensure optimal performance. You will interact and work with multiple infrastructure, Security and IT teams as part of environment setup, maintenance and support. This is an important function of this role. Plans and responds to service outages including backup and restore. Monitors system performance diagnosing software and hardware failures to resolution Provides patch management and distribution capabilities to prevent new threats with minimized physical infrastructure impacts. Creates and tests data backups. Provides data cleansing services, verifies data integrity, and implements access controls. Performs database configuration, monitoring, and tuning. Routine maintenance including problem defect analysis and resolution, space, storage, object management, physical database layout, rollback segment management, and temporary space management. Supports logs and alerts, access rights and roles, database instance version control. New IDs, roles, authorizations, audits, locked/unlocked status, revocation. Performs memory usage monitoring, database parameter configuration, database resources, I/O distribution. Ensures system health, maintenance, technical security, recovery, and basic application technical tuning. Maintains Oracle Quarterly Releases and patch management schedules. Supports Systems Development, Migration, and Integration efforts as needed. Significant contributor to work plans for security analysis and recommendations Qualifications: Bachelor's Degree Computer Science or similar required 10+ years Oracle EBS (11i/R12) Minimum five (5) years in ERP Cloud platform 20+ years of experience as Oracle ERP APPS DBA Must have executed a minimum of two Upgrade cycles in the past. Will be responsible for Cutover Downtime reduction thru process improvements in each Upgrade iteration, Must have experience in EBS Application architecture, Concurrent managers, Workflow, layout of application on infrastructure, etc. Must have excellent knowledge in cloning, patching, backup recovery of ERP application including knowledge of ODI, FAW/ADW, Performance tuning, SQL profiling Must have hands on experience of RMAN, Backup Management and different Recovery techniques. Design and Implement disaster recovery plans. Support Oracle Cloud and EBS developers for custom coding, code migration, workflow and concurrent requests Knowledge of system administration functionality within Oracle Cloud ERP, Unix Shell Scripting skills on Oracle ODA's and OVM's Ability to manage and supervise DBA staff in the team. Responsible for providing day-to-day status and maintenance for Oracle EBS and ERP Cloud. Work with multiple application teams and developers.
16/05/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Oracle Applications DBA Tech Lead/Manager. This is a hands-on tech lead/manager. They will focus on all Oracle ERP applications and will focus heavily on Oracle EBS (11i/R12). This company is looking for someone with heavy Oracle Fusion Cloud experience. Responsibilities: You will support the following levels: Physical - you will be responsible for the physical and technical oriented aspects eg, storage, security, networking and more; Application - you will handle all application-related issues (eg, queries, users, Embedded SQL's etc.) You will ensure database resources are sized properly and a design strategy is developed to make sure that the database is maintained at a healthy size. You will ensure availability and performance of multi database and application environments with very large volumes and sizes. Responsible to manage Oracle Cloud OCI platform and maintain the ongoing integrations and configurations to keep the Cloud platform in a healthy condition. You will manage or perform routine DBA tasks like database maintenance, backups, recovery, table space management, upgrades, etc. You will execute periodic health checks for databases and recommend changes that should be executed in the production environment to ensure optimal performance. You will interact and work with multiple infrastructure, Security and IT teams as part of environment setup, maintenance and support. This is an important function of this role. Plans and responds to service outages including backup and restore. Monitors system performance diagnosing software and hardware failures to resolution Provides patch management and distribution capabilities to prevent new threats with minimized physical infrastructure impacts. Creates and tests data backups. Provides data cleansing services, verifies data integrity, and implements access controls. Performs database configuration, monitoring, and tuning. Routine maintenance including problem defect analysis and resolution, space, storage, object management, physical database layout, rollback segment management, and temporary space management. Supports logs and alerts, access rights and roles, database instance version control. New IDs, roles, authorizations, audits, locked/unlocked status, revocation. Performs memory usage monitoring, database parameter configuration, database resources, I/O distribution. Ensures system health, maintenance, technical security, recovery, and basic application technical tuning. Maintains Oracle Quarterly Releases and patch management schedules. Supports Systems Development, Migration, and Integration efforts as needed. Significant contributor to work plans for security analysis and recommendations Qualifications: Bachelor's Degree Computer Science or similar required 10+ years Oracle EBS (11i/R12) Minimum five (5) years in ERP Cloud platform 20+ years of experience as Oracle ERP APPS DBA Must have executed a minimum of two Upgrade cycles in the past. Will be responsible for Cutover Downtime reduction thru process improvements in each Upgrade iteration, Must have experience in EBS Application architecture, Concurrent managers, Workflow, layout of application on infrastructure, etc. Must have excellent knowledge in cloning, patching, backup recovery of ERP application including knowledge of ODI, FAW/ADW, Performance tuning, SQL profiling Must have hands on experience of RMAN, Backup Management and different Recovery techniques. Design and Implement disaster recovery plans. Support Oracle Cloud and EBS developers for custom coding, code migration, workflow and concurrent requests Knowledge of system administration functionality within Oracle Cloud ERP, Unix Shell Scripting skills on Oracle ODA's and OVM's Ability to manage and supervise DBA staff in the team. Responsible for providing day-to-day status and maintenance for Oracle EBS and ERP Cloud. Work with multiple application teams and developers.
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job title: Desktop Engineer (with network experience) Contract length: 3-months Day rate: £240 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Supporting one of our clients based from in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents along with some physical network duties. The site benefits from: * Easy access to travel links * Free on-site parking * Employee rates at the on-site restaurant Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed. Due to the nature of our client's work the successful candidate will need to be hold SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop/Laptop/VDI - build, configuration and deployment to end users * Assist with software installation/deployment * Assist with Smarthphone deployments Secondary role requirements: * Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smarthpone support * Network patching and troubleshooting Essential Skills and Qualifications: * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support * Knowledge of Microsoft Office 2010 onwards * Working knowledge of Active Directory - Users and Computers * Have an understanding of DNS, DHCP * Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS/Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently Desirable skills/qualifications: * ITIL Version 3/4 Foundation * CompTia A+ Certification * Microsoft Windows 7/10 training and certification If you have the skill required, please apply now In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
16/05/2024
Project-based
Job title: Desktop Engineer (with network experience) Contract length: 3-months Day rate: £240 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Supporting one of our clients based from in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents along with some physical network duties. The site benefits from: * Easy access to travel links * Free on-site parking * Employee rates at the on-site restaurant Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed. Due to the nature of our client's work the successful candidate will need to be hold SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop/Laptop/VDI - build, configuration and deployment to end users * Assist with software installation/deployment * Assist with Smarthphone deployments Secondary role requirements: * Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smarthpone support * Network patching and troubleshooting Essential Skills and Qualifications: * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support * Knowledge of Microsoft Office 2010 onwards * Working knowledge of Active Directory - Users and Computers * Have an understanding of DNS, DHCP * Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS/Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently Desirable skills/qualifications: * ITIL Version 3/4 Foundation * CompTia A+ Certification * Microsoft Windows 7/10 training and certification If you have the skill required, please apply now In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job Title: Infrastructure Support Engineer III Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability * Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles * Able to identify, define and resolve complex issues with Microsoft Windows and Office applications * Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance * Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines * Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: * Active Directory * SCCM management & operation (or similar network management system) * Microsoft WSUS (Windows Server Update Services) * Ivanti Security Controls * Ivanti Device and Application Control * Avecto Defendpoint DESIRABLE SKILLS/QUALIFICATIONS: * Citrix based VDI Infrastructure * Administering Licence Servers * Administering Managed Print Servers * ITIL Foundation * MCP/MCSE If you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
16/05/2024
Project-based
Job Title: Infrastructure Support Engineer III Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability * Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles * Able to identify, define and resolve complex issues with Microsoft Windows and Office applications * Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance * Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines * Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: * Active Directory * SCCM management & operation (or similar network management system) * Microsoft WSUS (Windows Server Update Services) * Ivanti Security Controls * Ivanti Device and Application Control * Avecto Defendpoint DESIRABLE SKILLS/QUALIFICATIONS: * Citrix based VDI Infrastructure * Administering Licence Servers * Administering Managed Print Servers * ITIL Foundation * MCP/MCSE If you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
IT Systems Manager/Administrator holds the primary responsibility for ensuring the smooth operation of the IT infrastructure, guaranteeing that all systems function reliably, securely, and are regularly updated. Reporting to the Director of IT, this role is senior within the IT team, expected to exhibit leadership qualities, proactively troubleshoot issues, effectively communicate with team members, and set exemplary working standards. Establishing strong relationships with all members of the community is essential for maintaining a positive perception of IT services. Effective communication, both verbal and written, is crucial, and the ideal candidate will have a proven track record of excellence in this area. With prior experience as a Senior IT Technician or Network Manager, the IT Systems Manager should be adept at providing second/third line technical support. Key Responsibilities: Oversight of network infrastructure, Servers, workstations, and software management Administration of filtered Internet connectivity and remote connections across sites Management of Wi-Fi provision across various VLANs Administration of Microsoft 365 tenancy Maintenance of telephony systems Coordination with third-party IT service providers Management of backup systems and implementation of disaster contingencies Identification, planning, and costing of future developments and upgrades to the ICT infrastructure within agreed budgets Preparation of annual IT spending budgets within agreed limits Supervision of the creation and implementation of designated IT policies Exploration and integration of emerging AI technologies in an educational setting Job Type: Full-time Pay: £35,000.00-£45,000.00 per year
16/05/2024
Full time
IT Systems Manager/Administrator holds the primary responsibility for ensuring the smooth operation of the IT infrastructure, guaranteeing that all systems function reliably, securely, and are regularly updated. Reporting to the Director of IT, this role is senior within the IT team, expected to exhibit leadership qualities, proactively troubleshoot issues, effectively communicate with team members, and set exemplary working standards. Establishing strong relationships with all members of the community is essential for maintaining a positive perception of IT services. Effective communication, both verbal and written, is crucial, and the ideal candidate will have a proven track record of excellence in this area. With prior experience as a Senior IT Technician or Network Manager, the IT Systems Manager should be adept at providing second/third line technical support. Key Responsibilities: Oversight of network infrastructure, Servers, workstations, and software management Administration of filtered Internet connectivity and remote connections across sites Management of Wi-Fi provision across various VLANs Administration of Microsoft 365 tenancy Maintenance of telephony systems Coordination with third-party IT service providers Management of backup systems and implementation of disaster contingencies Identification, planning, and costing of future developments and upgrades to the ICT infrastructure within agreed budgets Preparation of annual IT spending budgets within agreed limits Supervision of the creation and implementation of designated IT policies Exploration and integration of emerging AI technologies in an educational setting Job Type: Full-time Pay: £35,000.00-£45,000.00 per year