ORDER SPECIALIST (TELECOM) - HYBRID - PERMANENT - THEALE ORDER SPECIALIST (TELECOMS) Theale - Hybrid - /3 days/week Permanent - Fulltime MAIN PURPOSE OF ROLE To manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining approvals under the Right of First Offer process in line with the MSA. Be first point of contact for 3rd Party customers advising on status of applications and drive the process to ensure fastest time to revenue is achieved. Support Demand Analysts with processing Anchor Tenant demand into Client, and be responsible for receiving, validating, accepting or rejecting demand requests into the business, using a pre-defined validation criterion and SLAs to ensure works requested are within Client scope and budget. Work with internal & external stakeholders to build and maintain relationships to ensure effective project delivery. KEY RESPONSIBILITIES Manage 3rd Party Applications into Client -Manage 3rd party applications from non-Anchor Tenants through the Right of First Offer process as defined under the MSA. Create, update, maintain, and issue progress reports to all stakeholders including status updates to customers. Collaborate with internal stakeholders and provide support on any customer information required to assist in the delivery of the services required. Be the first point of contact for customers and build relationships as necessary and promote Client as the first choice of network provider. Manage offer letters and quotes to customers ensuring costs are accurate and timely. Ensure customer POs are received, correct, and in place prior to accepting and initiating orders. Work closely with Acquisition and Build PMs and contribute to the development, and continuous improvement of practices and process that enable Client to provide services to the customer that is considered to be best in class. Processing Service Order Requests (SOR) To effectively process all Service Order Requests that are received by the Client Demand team. Use key business reports and financial information to ensure that requests are within Client business scope, budget and forecasts, providing full justification for any rejected demand, highlighting any issues to the Lead Demand Analyst for onward review. To coordinate shared mailbox activities, ensuring key stakeholders receive regular and meaningful updates with regards to their request. Change Management Database Management Stakeholder Management. Support Supplier Management Compliance & Security Desired Experience - Experience (technical, managerial, industry) - Experience in data management & Program support - Experience in working with and managing demanding customers - Experience within telecoms industry - Experienced in process creation and continuous improvement programmes Skills/Knowledge - Intermediate Excel skills - Intermediate MS Office knowledge - Accuracy & attention to detail - Ability to work to deadlines - Evenflow/Omnix/Remedy knowledge Please apply via this ad in the first instance or send a CV with covering note or contact me (see below) Project People is acting as an Employment Agency in relation to this vacancy.
08/05/2024
Full time
ORDER SPECIALIST (TELECOM) - HYBRID - PERMANENT - THEALE ORDER SPECIALIST (TELECOMS) Theale - Hybrid - /3 days/week Permanent - Fulltime MAIN PURPOSE OF ROLE To manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining approvals under the Right of First Offer process in line with the MSA. Be first point of contact for 3rd Party customers advising on status of applications and drive the process to ensure fastest time to revenue is achieved. Support Demand Analysts with processing Anchor Tenant demand into Client, and be responsible for receiving, validating, accepting or rejecting demand requests into the business, using a pre-defined validation criterion and SLAs to ensure works requested are within Client scope and budget. Work with internal & external stakeholders to build and maintain relationships to ensure effective project delivery. KEY RESPONSIBILITIES Manage 3rd Party Applications into Client -Manage 3rd party applications from non-Anchor Tenants through the Right of First Offer process as defined under the MSA. Create, update, maintain, and issue progress reports to all stakeholders including status updates to customers. Collaborate with internal stakeholders and provide support on any customer information required to assist in the delivery of the services required. Be the first point of contact for customers and build relationships as necessary and promote Client as the first choice of network provider. Manage offer letters and quotes to customers ensuring costs are accurate and timely. Ensure customer POs are received, correct, and in place prior to accepting and initiating orders. Work closely with Acquisition and Build PMs and contribute to the development, and continuous improvement of practices and process that enable Client to provide services to the customer that is considered to be best in class. Processing Service Order Requests (SOR) To effectively process all Service Order Requests that are received by the Client Demand team. Use key business reports and financial information to ensure that requests are within Client business scope, budget and forecasts, providing full justification for any rejected demand, highlighting any issues to the Lead Demand Analyst for onward review. To coordinate shared mailbox activities, ensuring key stakeholders receive regular and meaningful updates with regards to their request. Change Management Database Management Stakeholder Management. Support Supplier Management Compliance & Security Desired Experience - Experience (technical, managerial, industry) - Experience in data management & Program support - Experience in working with and managing demanding customers - Experience within telecoms industry - Experienced in process creation and continuous improvement programmes Skills/Knowledge - Intermediate Excel skills - Intermediate MS Office knowledge - Accuracy & attention to detail - Ability to work to deadlines - Evenflow/Omnix/Remedy knowledge Please apply via this ad in the first instance or send a CV with covering note or contact me (see below) Project People is acting as an Employment Agency in relation to this vacancy.
Project Manager (Engineer) - £35 per hour Inside IR35 -12 Months (extensions highly likely) - Flintshire - Standard 35 hours per week (working 4.5 days between the hours of 7am - 7pm) - Hybrid working - One stage virtual interview - Sector: Aerospace Yolk Recruitment is searching for a Project manager to work with the world's leading Aerospace company within the Configuration and Product Development team. Do you want a varied and far-reaching role? This is a fantastic opportunity for personal and career development where you will be able to drive product changes and modifications through the Aircraft Change Process. Responsibilities You will be responsible for the end to end management of the mods you're allocated from idea generation to the point of embodiment on the aircraft. This role focuses mostly on "Flow" mods that impact Wing production. You will also have opportunities to work on; Major Modifications, Major Industrial Problems, Major In-Service Problems, mods that impact the Final Assembly Line, as well as mods driven by safety, regulatory compliance and ramp-up projects Given the varied and far-reaching nature of the role, this is a fantastic opportunity for personal and career development. Skills/experience: Understanding of the aircraft change process with a general appreciation for configuration management. An existing ACC2 and/or ICC_ACP user An appreciation for material requirements planning (creation and cascade of demand) and/or master production scheduling would be beneficial, but not mandatory. SAP-APD Desirable A technical understanding of the aerospace design and manufacturing processes Existing or previous delegations within 'CAIR', 'RFF' and/or 'CA reallocation' process(es)
08/05/2024
Project-based
Project Manager (Engineer) - £35 per hour Inside IR35 -12 Months (extensions highly likely) - Flintshire - Standard 35 hours per week (working 4.5 days between the hours of 7am - 7pm) - Hybrid working - One stage virtual interview - Sector: Aerospace Yolk Recruitment is searching for a Project manager to work with the world's leading Aerospace company within the Configuration and Product Development team. Do you want a varied and far-reaching role? This is a fantastic opportunity for personal and career development where you will be able to drive product changes and modifications through the Aircraft Change Process. Responsibilities You will be responsible for the end to end management of the mods you're allocated from idea generation to the point of embodiment on the aircraft. This role focuses mostly on "Flow" mods that impact Wing production. You will also have opportunities to work on; Major Modifications, Major Industrial Problems, Major In-Service Problems, mods that impact the Final Assembly Line, as well as mods driven by safety, regulatory compliance and ramp-up projects Given the varied and far-reaching nature of the role, this is a fantastic opportunity for personal and career development. Skills/experience: Understanding of the aircraft change process with a general appreciation for configuration management. An existing ACC2 and/or ICC_ACP user An appreciation for material requirements planning (creation and cascade of demand) and/or master production scheduling would be beneficial, but not mandatory. SAP-APD Desirable A technical understanding of the aerospace design and manufacturing processes Existing or previous delegations within 'CAIR', 'RFF' and/or 'CA reallocation' process(es)
Business Applications Manager Full time Permanent Excellent starting salary plus £6,000 per annum car allowance and superb coprorate benefits package Roles will be hybrid working, 2 days per week in Walsall office An accomplished, Midlands based Business Applications Manager is required to join a leading retail business in Walsall during a period of impressive success and growth. This full time position will have 4 direct reports, and the successful candidate will need to be able to challenge the leadership team and drive the applications (8 core), product, finance, HR, payroll, warehouse, transport/distribution. The role - Responsible for the application and the future functional development Represent Application team at the technology Governance meetings Design, develop and maintain the product based future applications state, standards and group wide governance ensuring systems are fully aligned to customer and operational requirements Ensure User Acceptance Testing and end user training are completed for all application changes Provide advice and consultancy to the business about the operating model, and to further develop and lever this through opportunities you will either be alerted to or create Lead and develop the Applications capability across the business, establishing a baseline organisational design required for each functional area of the business to take responsibility for the ownership and development of capabilities within each platform Advise and recommend on upgrading existing systems and installing new new software to make sure there are no issues Engage technology and Information Security resource as required to ensure alignment to IT strategy, architecture, principles and safe service introduction of applications Manage risks and issues associated with the application landscape and escalate where necessary Technical Skills: High technical understanding of IT systems and interface methods Strong Planning/Project Management skills WMS experience would be ideal (Manhattan, PKMS, Microlise, Blue Yonder) Ability to People Manage to assist in the development of a team Previous experience in a Solution Architect role If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
08/05/2024
Full time
Business Applications Manager Full time Permanent Excellent starting salary plus £6,000 per annum car allowance and superb coprorate benefits package Roles will be hybrid working, 2 days per week in Walsall office An accomplished, Midlands based Business Applications Manager is required to join a leading retail business in Walsall during a period of impressive success and growth. This full time position will have 4 direct reports, and the successful candidate will need to be able to challenge the leadership team and drive the applications (8 core), product, finance, HR, payroll, warehouse, transport/distribution. The role - Responsible for the application and the future functional development Represent Application team at the technology Governance meetings Design, develop and maintain the product based future applications state, standards and group wide governance ensuring systems are fully aligned to customer and operational requirements Ensure User Acceptance Testing and end user training are completed for all application changes Provide advice and consultancy to the business about the operating model, and to further develop and lever this through opportunities you will either be alerted to or create Lead and develop the Applications capability across the business, establishing a baseline organisational design required for each functional area of the business to take responsibility for the ownership and development of capabilities within each platform Advise and recommend on upgrading existing systems and installing new new software to make sure there are no issues Engage technology and Information Security resource as required to ensure alignment to IT strategy, architecture, principles and safe service introduction of applications Manage risks and issues associated with the application landscape and escalate where necessary Technical Skills: High technical understanding of IT systems and interface methods Strong Planning/Project Management skills WMS experience would be ideal (Manhattan, PKMS, Microlise, Blue Yonder) Ability to People Manage to assist in the development of a team Previous experience in a Solution Architect role If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Infrastructure Manager: Microsoft Tech stack, Azure, MS365 Geneva, Swiss residents needed. Geneva Local languages French - German a bonus. Candidates need to be based in CH already! Supervise a team of 3 infrastructure, security, and network technicians along with 3 local IT Service Desk technicians Lead the IT infrastructure team to ensure smooth operations and high availability Oversee design, implementation, and maintenance of IT infrastructure, including Servers, networks, storage, and security Provide strategic direction for adopting new technologies to enhance efficiency Manage Microsoft technologies like MS Teams, Exchange, Active Directory, Azure, Intune, and MFA Ensure compliance with IT policies, procedures, and regulations in addition to managing and assessing Service Delivery of local and regional IT vendors Collaborate with other teams to resolve technical issues and meet business goals Develop disaster recovery, business continuity plans and support Security and external audits (ISO 2700 Monitor system performance and implement enhancements for optimisation Stay updated on emerging technologies and industry trends for continuous improvement Fluency in English (C1) Bachelor's degree in computer science, IT, or related field, or equivalent experience. 5+ years in IT infrastructure management Strong expertise in Microsoft technologies: MS Teams, Exchange, Active Directory, Azure, Intune, M365, MFA Desirable experience with Citrix Cloud, EDR solutions, SD-WAN, and data center tech ITIL certification required Experience with ServiceNow or similar ticket systems preferred Excellent leadership, communication, and problem-solving skills Michael Bailey International is acting as an Employment Business in relation to this vacancy.
08/05/2024
Project-based
Infrastructure Manager: Microsoft Tech stack, Azure, MS365 Geneva, Swiss residents needed. Geneva Local languages French - German a bonus. Candidates need to be based in CH already! Supervise a team of 3 infrastructure, security, and network technicians along with 3 local IT Service Desk technicians Lead the IT infrastructure team to ensure smooth operations and high availability Oversee design, implementation, and maintenance of IT infrastructure, including Servers, networks, storage, and security Provide strategic direction for adopting new technologies to enhance efficiency Manage Microsoft technologies like MS Teams, Exchange, Active Directory, Azure, Intune, and MFA Ensure compliance with IT policies, procedures, and regulations in addition to managing and assessing Service Delivery of local and regional IT vendors Collaborate with other teams to resolve technical issues and meet business goals Develop disaster recovery, business continuity plans and support Security and external audits (ISO 2700 Monitor system performance and implement enhancements for optimisation Stay updated on emerging technologies and industry trends for continuous improvement Fluency in English (C1) Bachelor's degree in computer science, IT, or related field, or equivalent experience. 5+ years in IT infrastructure management Strong expertise in Microsoft technologies: MS Teams, Exchange, Active Directory, Azure, Intune, M365, MFA Desirable experience with Citrix Cloud, EDR solutions, SD-WAN, and data center tech ITIL certification required Experience with ServiceNow or similar ticket systems preferred Excellent leadership, communication, and problem-solving skills Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Lead IT Engineer Leeds-with travel around Yorkshire £31,000 to £33,500 Your new company Hays Technology are recruiting a Lead IT Engineer to join a large, growing public sector organisation based in the Yorkshire area. You will be part of the IT Service Support team and will be reporting into the IT Service Support Manager. You will be required to visit various sites across Yorkshire offering a wide-ranging technical support service. Your new role In your new role, you will be responsible for maintaining the availability and functionality of the end-user environment, whilst taking ownership of complex technical tasks, supporting infrastructure improvement projects, and optimising the investment in IT systems. You will be delivering outstanding customer service and support, as well as taking a proactive approach to work, demonstrating meticulous attention to detail. You will also be providing support for Microsoft O365, deploying and installing software, managing Active Directory and troubleshooting printers, whilst supporting Windows 10/11 deployment, resolving related issues and troubleshooting PC hardware problems. You will also be conducting basic network and connectivity troubleshooting. What you'll need to succeed Experience in tier 2 technical support, along with extensive knowledge of computer systems, hardware, and software Significant experience of desktop operating systems, software packaging, mobile device management and deployment tools Experience working Microsoft O365 such as Azure and SharePoint Having a basic understanding of network troubleshooting Excellent interpersonal skills and the ability to communicate complex technical issues to non-technical individuals Driving License & access to a vehicle is essential What you'll get in return This exciting position is paying between £31,000 to £33,500 negotiable on experience and offers an excellent work-life balance including: hybrid working, generous annual leave (27 days rising to 32 after 1 years' service, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
08/05/2024
Full time
Lead IT Engineer Leeds-with travel around Yorkshire £31,000 to £33,500 Your new company Hays Technology are recruiting a Lead IT Engineer to join a large, growing public sector organisation based in the Yorkshire area. You will be part of the IT Service Support team and will be reporting into the IT Service Support Manager. You will be required to visit various sites across Yorkshire offering a wide-ranging technical support service. Your new role In your new role, you will be responsible for maintaining the availability and functionality of the end-user environment, whilst taking ownership of complex technical tasks, supporting infrastructure improvement projects, and optimising the investment in IT systems. You will be delivering outstanding customer service and support, as well as taking a proactive approach to work, demonstrating meticulous attention to detail. You will also be providing support for Microsoft O365, deploying and installing software, managing Active Directory and troubleshooting printers, whilst supporting Windows 10/11 deployment, resolving related issues and troubleshooting PC hardware problems. You will also be conducting basic network and connectivity troubleshooting. What you'll need to succeed Experience in tier 2 technical support, along with extensive knowledge of computer systems, hardware, and software Significant experience of desktop operating systems, software packaging, mobile device management and deployment tools Experience working Microsoft O365 such as Azure and SharePoint Having a basic understanding of network troubleshooting Excellent interpersonal skills and the ability to communicate complex technical issues to non-technical individuals Driving License & access to a vehicle is essential What you'll get in return This exciting position is paying between £31,000 to £33,500 negotiable on experience and offers an excellent work-life balance including: hybrid working, generous annual leave (27 days rising to 32 after 1 years' service, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Solutions Engineer - Hybrid Infrastructure Manchester/Chippenham £35,000 - £45,000 - OTE Up to £60,000 VIQU are seeking a Hybrid Infrastructure Consultant to join a multinational IT business that specialise in providing a broad spectrum of IT services and solutions, from IT consulting and system integrations to cloud services and E-commerce solutions. As the IT Solutions Engineer, you will play a crucial role in the HI Pillar, focusing on assisting customers in addressing the challenges of updating their infrastructure, aiming to simplify operations and enhance performance while ensuring security. You will analyse customer issues and collaborate with vendors, service partners, and internal resources to build complete Hybrid Infrastructure solutions and additionally, you will collaborate with the broader team to help customers define and implement their strategies for on-premises, cloud, or hybrid environments. Responsibilities of the IT Solutions Engineer: Provide expert guidance to both new and established clients, aiding them in modernising and expanding their infrastructure for optimal efficiency and security. Keep the portfolio of Hybrid Infrastructure updated in response to market needs. Analyse, design, and support complete HI solutions tailored to the requirements of clients Identify opportunities to enhance basic Bill of Material (BoM) requests into comprehensive solutions, promoting upselling and cross-selling. Stay informed on assessment tools for Hybrid Infrastructure solutions. Development of expertise in key vendors such as Lenovo, HPE, Dell, Veeam and NetApp. Build and maintain client, vendor, and partner relationships. Optimise existing client technology strategies. Essential Requirements of the IT Solutions Engineer: Strong technical understanding of key vendors such as Lenovo, HPE, Dell, and preferably Veeam, NetApp and Cisco Experience in a technical role with a focus on Hybrid Infrastructure. Personable and exceptional communicator with the ability to build strong relationships with vendors, customers and account managers. Comprehensive grasp of enterprise-level computer software, hardware, and datacentre solutions (highly desired) Demonstrated expertise in server and datacentre solutions (highly desired). Experience in a sales role (highly desired) To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Katie Dark at (see below) . If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply). IT Solutions Engineer - Hybrid Infrastructure Manchester/Chippenham £35,000 - £45,000 - OTE Up to £60,000
08/05/2024
Full time
IT Solutions Engineer - Hybrid Infrastructure Manchester/Chippenham £35,000 - £45,000 - OTE Up to £60,000 VIQU are seeking a Hybrid Infrastructure Consultant to join a multinational IT business that specialise in providing a broad spectrum of IT services and solutions, from IT consulting and system integrations to cloud services and E-commerce solutions. As the IT Solutions Engineer, you will play a crucial role in the HI Pillar, focusing on assisting customers in addressing the challenges of updating their infrastructure, aiming to simplify operations and enhance performance while ensuring security. You will analyse customer issues and collaborate with vendors, service partners, and internal resources to build complete Hybrid Infrastructure solutions and additionally, you will collaborate with the broader team to help customers define and implement their strategies for on-premises, cloud, or hybrid environments. Responsibilities of the IT Solutions Engineer: Provide expert guidance to both new and established clients, aiding them in modernising and expanding their infrastructure for optimal efficiency and security. Keep the portfolio of Hybrid Infrastructure updated in response to market needs. Analyse, design, and support complete HI solutions tailored to the requirements of clients Identify opportunities to enhance basic Bill of Material (BoM) requests into comprehensive solutions, promoting upselling and cross-selling. Stay informed on assessment tools for Hybrid Infrastructure solutions. Development of expertise in key vendors such as Lenovo, HPE, Dell, Veeam and NetApp. Build and maintain client, vendor, and partner relationships. Optimise existing client technology strategies. Essential Requirements of the IT Solutions Engineer: Strong technical understanding of key vendors such as Lenovo, HPE, Dell, and preferably Veeam, NetApp and Cisco Experience in a technical role with a focus on Hybrid Infrastructure. Personable and exceptional communicator with the ability to build strong relationships with vendors, customers and account managers. Comprehensive grasp of enterprise-level computer software, hardware, and datacentre solutions (highly desired) Demonstrated expertise in server and datacentre solutions (highly desired). Experience in a sales role (highly desired) To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Katie Dark at (see below) . If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply). IT Solutions Engineer - Hybrid Infrastructure Manchester/Chippenham £35,000 - £45,000 - OTE Up to £60,000
IT Manager - AS400 Hybrid Our client, a leading UK based organisation have an exciting opportunity for an experienced IT Manager to join their team to help support their local systems based at different locations in the North West. The role requires a background and experience with AS400/iSeries/IBMi as well as general understanding of IT Infrastructure. You will be tasked with delivering optimum operational performance of their IT systems and processes for the operation and IT service levels for they locations they serve. Role responsibilities: As the IT Manager, you'll be at the forefront of driving IT performance and KPIs for the 24/7 warehouse operation. You will be responsible for managing IT capacity, diagnosing and resolving onsite IT issues, implementing process improvements, and providing regular performance reporting to stakeholders. You'll lead a team, set objectives, manage their performance and development, and ensure adherence to security protocols. Additionally, you'll collaborate with logistics stakeholders to minimize operational impact and continually improve IT service and performance. Skills required: Degree level qualification in computer science or equivalent relevant experience. Advanced experience and knowledge of network security & infrastructure, ERP (AS400), desktop systems and applications, mobile device management. Experience leading technical teams. Experience managing 3rd party IT service providers. Experience managing business improvement initiatives. IT Manager - AS400 Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
08/05/2024
Full time
IT Manager - AS400 Hybrid Our client, a leading UK based organisation have an exciting opportunity for an experienced IT Manager to join their team to help support their local systems based at different locations in the North West. The role requires a background and experience with AS400/iSeries/IBMi as well as general understanding of IT Infrastructure. You will be tasked with delivering optimum operational performance of their IT systems and processes for the operation and IT service levels for they locations they serve. Role responsibilities: As the IT Manager, you'll be at the forefront of driving IT performance and KPIs for the 24/7 warehouse operation. You will be responsible for managing IT capacity, diagnosing and resolving onsite IT issues, implementing process improvements, and providing regular performance reporting to stakeholders. You'll lead a team, set objectives, manage their performance and development, and ensure adherence to security protocols. Additionally, you'll collaborate with logistics stakeholders to minimize operational impact and continually improve IT service and performance. Skills required: Degree level qualification in computer science or equivalent relevant experience. Advanced experience and knowledge of network security & infrastructure, ERP (AS400), desktop systems and applications, mobile device management. Experience leading technical teams. Experience managing 3rd party IT service providers. Experience managing business improvement initiatives. IT Manager - AS400 Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
08/05/2024
Full time
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Stoke-on-trent, Staffordshire
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
08/05/2024
Full time
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
08/05/2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Senior Backend .NET Developer - Manchester City Centre (Hybrid remote) £55k-£65k This is an excellent opportunity to work on a complex enterprise platform built in .NET 6 & 7, that is used by tens of millions of people across the UK, and soon to be even more once launched in the U.S. next year. The system processes 1000's of transactions and calculations every second and handles huge amounts of live incoming data streams from a multitude of external feeds. Based in Manchester city centre (2 days a week in office), this role is paying between £55k and £65k THE ROLE: You will be working with an established community of over 120 developers on varied aspects of the platform, in a Back End capacity which will include: Designing and developing new features for the platform following its roll-out Maintaining applications using C# and other technologies. Write clean, maintainable, and scalable code. Writing new API's, doing 3rd party integrations and optimising performance. Collaborate with cross-functional teams, including designers, testers, and project managers, to deliver high-quality software. Participate in code reviews and provide constructive feedback to peers. Implement and follow software development processes, including Agile and Scrum methodologies. Document software design, code, and test procedures. Participate in the estimation of software development projects. Participate in customer and end-user interactions to gather requirements and provide support. Contribute to the development and maintenance of technical documentation, including user manuals and help systems. Mentor Junior Developers and assist with their professional development. Requirements: A minimum of 5+ years' experience in C# .NET Experience of Unit and functional testing is important, not necessarily strict TDD. Expertise in performance optimization Solid knowledge of design patterns and OOP concepts Experience working in an Agile or Kanban environment. Beneficial: Experience with messaging tools such as Kafka, MSMQ or RabbitMQ would be highly beneficial. On offer: Hybrid remote working (2 days a week in Manchester office) Flexible start times (7am-10am) Annual bonus Pension Death in service Employee discount scheme Enhanced Maternity & Paternity pay *Please note that visa sponsorship cannot be offered now or in the future, and only candidates with the relevant right to work, and who are based in the UK will be considered. Interested? Contact Philip Boltt at Lorien Global IND_PC1 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
08/05/2024
Full time
Senior Backend .NET Developer - Manchester City Centre (Hybrid remote) £55k-£65k This is an excellent opportunity to work on a complex enterprise platform built in .NET 6 & 7, that is used by tens of millions of people across the UK, and soon to be even more once launched in the U.S. next year. The system processes 1000's of transactions and calculations every second and handles huge amounts of live incoming data streams from a multitude of external feeds. Based in Manchester city centre (2 days a week in office), this role is paying between £55k and £65k THE ROLE: You will be working with an established community of over 120 developers on varied aspects of the platform, in a Back End capacity which will include: Designing and developing new features for the platform following its roll-out Maintaining applications using C# and other technologies. Write clean, maintainable, and scalable code. Writing new API's, doing 3rd party integrations and optimising performance. Collaborate with cross-functional teams, including designers, testers, and project managers, to deliver high-quality software. Participate in code reviews and provide constructive feedback to peers. Implement and follow software development processes, including Agile and Scrum methodologies. Document software design, code, and test procedures. Participate in the estimation of software development projects. Participate in customer and end-user interactions to gather requirements and provide support. Contribute to the development and maintenance of technical documentation, including user manuals and help systems. Mentor Junior Developers and assist with their professional development. Requirements: A minimum of 5+ years' experience in C# .NET Experience of Unit and functional testing is important, not necessarily strict TDD. Expertise in performance optimization Solid knowledge of design patterns and OOP concepts Experience working in an Agile or Kanban environment. Beneficial: Experience with messaging tools such as Kafka, MSMQ or RabbitMQ would be highly beneficial. On offer: Hybrid remote working (2 days a week in Manchester office) Flexible start times (7am-10am) Annual bonus Pension Death in service Employee discount scheme Enhanced Maternity & Paternity pay *Please note that visa sponsorship cannot be offered now or in the future, and only candidates with the relevant right to work, and who are based in the UK will be considered. Interested? Contact Philip Boltt at Lorien Global IND_PC1 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Job purpose The technical development lead will guide the continuous development of Vits 's technology in a collaborative, effective and Agile manner leading a multidisciplinary technology team. High-quality software will be delivered using best-of-breed frameworks, such as Laravel, and components to support the requirements of a growing business. Key areas of responsibility collaborating openly and autonomously within a non-siloed, organic business structure leading, coaching and growing a technology team of developers, UI and UX designers to deliver effective software within an Agile environment working with product owners and project managers to establish formal requirements, produce technical specifications and deliver software to an agreed plan identifying appropriate software architecture, approaches, frameworks and components to implement the business requirements safe-guarding the stability, effectiveness and continuity of software development maintaining and managing technical debt, security and compliance of in-house software overseeing Vits 's hardware resources, in collaboration with the IT support partner The role requires experience of implementing software systems which leverage third-party APIs expertise in the traditional PHP stack (PHP/MySQL/HTML/CSS/JavaScript) in modern frameworks such as Laravel or Symphony implementing and working within service-oriented architectures and associated principles and standards, eg SOLID good understanding of test approaches (eg unit versus integration) a pragmatist who can achieve a balance between the creative approach of a developer and the needs of the business The person will be careful, organised and diligent - even meticulous - with a good dose of common sense demanding of high standards, and at ease with demanding people effective - but also efficient - in both the physical and digital realms modestly confident, good-humoured and trustworthy at home in the worlds of art, architecture, craft and design informal but 100% professional, while respecting traditional courtesy and good manners
08/05/2024
Full time
Job purpose The technical development lead will guide the continuous development of Vits 's technology in a collaborative, effective and Agile manner leading a multidisciplinary technology team. High-quality software will be delivered using best-of-breed frameworks, such as Laravel, and components to support the requirements of a growing business. Key areas of responsibility collaborating openly and autonomously within a non-siloed, organic business structure leading, coaching and growing a technology team of developers, UI and UX designers to deliver effective software within an Agile environment working with product owners and project managers to establish formal requirements, produce technical specifications and deliver software to an agreed plan identifying appropriate software architecture, approaches, frameworks and components to implement the business requirements safe-guarding the stability, effectiveness and continuity of software development maintaining and managing technical debt, security and compliance of in-house software overseeing Vits 's hardware resources, in collaboration with the IT support partner The role requires experience of implementing software systems which leverage third-party APIs expertise in the traditional PHP stack (PHP/MySQL/HTML/CSS/JavaScript) in modern frameworks such as Laravel or Symphony implementing and working within service-oriented architectures and associated principles and standards, eg SOLID good understanding of test approaches (eg unit versus integration) a pragmatist who can achieve a balance between the creative approach of a developer and the needs of the business The person will be careful, organised and diligent - even meticulous - with a good dose of common sense demanding of high standards, and at ease with demanding people effective - but also efficient - in both the physical and digital realms modestly confident, good-humoured and trustworthy at home in the worlds of art, architecture, craft and design informal but 100% professional, while respecting traditional courtesy and good manners
Are you an experience Senior Desktop Engineer/IT Manager? If so, I have an exciting opportunity for you with a top Media client based in Essex/London. The role is a permanent position with a salary of up to £42K available for the right candidate. The role is a fully onsite, with the majority of the time in the Harlow office but 1x a fortnight you will travel to their London office. They do currently outsource their IT requirements to a third part but are looking for someone to come in and support with the below areas. Responsibilities: Liaise with internal staff, key clients, and 3rd party services to assess and determine IT issues and ensure they are resolved. Support reporting requirements across the company. Manage hardware including both assessment and purchase of new and replacement hardware. Support set up of new users. Advise on and manage IT budget; assist with planning of future IT support and hardware spend. Required Skills/Experience: Highly organised multitasker with exceptional attention to detail. Brilliant communicator (phone manner & writing skills). Strong Desktop Engineer/IT Manager experience (must have technical experience). Experience with hardware management. Evidence of managing 3rd party service relationships. Experience with budget management. Preferred Skills/Experience: Interest in/knowledge of music. German language speaker (not essential).
08/05/2024
Full time
Are you an experience Senior Desktop Engineer/IT Manager? If so, I have an exciting opportunity for you with a top Media client based in Essex/London. The role is a permanent position with a salary of up to £42K available for the right candidate. The role is a fully onsite, with the majority of the time in the Harlow office but 1x a fortnight you will travel to their London office. They do currently outsource their IT requirements to a third part but are looking for someone to come in and support with the below areas. Responsibilities: Liaise with internal staff, key clients, and 3rd party services to assess and determine IT issues and ensure they are resolved. Support reporting requirements across the company. Manage hardware including both assessment and purchase of new and replacement hardware. Support set up of new users. Advise on and manage IT budget; assist with planning of future IT support and hardware spend. Required Skills/Experience: Highly organised multitasker with exceptional attention to detail. Brilliant communicator (phone manner & writing skills). Strong Desktop Engineer/IT Manager experience (must have technical experience). Experience with hardware management. Evidence of managing 3rd party service relationships. Experience with budget management. Preferred Skills/Experience: Interest in/knowledge of music. German language speaker (not essential).
NO SPONSORSHIP Manager, Internal Audit Information Technology & Security SALARY: $130k - $165k plus 15% bonus LOCATION: Dallas, TX 3 days in office 2 days remote Looking for a Manager of audit of information technology and security. You will manage a staff over Microsoft applications, archer and GRC. The role is responsible for defining the proper scope, approach, and quality are integrated into each audit and that regulatory, operational, and strategic risks are sufficiently mitigated by Management. This role will also be required to present recommendations for improvements to the Internal Audit Leadership and finding owners. In addition, as a manager you will own the coaching of your direct reports, developing their skills and supporting their career development. Qualifications Experience working in a complex, fast paced environment. Experience using the principles, practices, and techniques involved in conducting audits in accordance with the requirements set forth in the International Standards for the Professional Practice of Internal Auditing published by the Institute of Internal Auditors (IIA). Consulting and/or accounting firm experience. Experience in Financial Services/Security Industry and working with regulations such as Regulation Systems Compliance and Integrity (Reg SCI). Technical Skills: Microsoft Office applications Proficiency using Archer or other audit or Governance Risk and Compliance (GRC) software Familiarity with: CyberArk, Splunk, SailPoint Familiarity with: ServiceNow, Jira, Confluence, GitHub Bachelor's degree 5+ years of experience (audit-related) in conducting risk-based Information Technology and Security audits and projects, cyber security reviews, and internal audits. Certificates or Licenses: [One of these required] Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certification in Risk Management Assurance (CRMA), Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or equivalent.
08/05/2024
Full time
NO SPONSORSHIP Manager, Internal Audit Information Technology & Security SALARY: $130k - $165k plus 15% bonus LOCATION: Dallas, TX 3 days in office 2 days remote Looking for a Manager of audit of information technology and security. You will manage a staff over Microsoft applications, archer and GRC. The role is responsible for defining the proper scope, approach, and quality are integrated into each audit and that regulatory, operational, and strategic risks are sufficiently mitigated by Management. This role will also be required to present recommendations for improvements to the Internal Audit Leadership and finding owners. In addition, as a manager you will own the coaching of your direct reports, developing their skills and supporting their career development. Qualifications Experience working in a complex, fast paced environment. Experience using the principles, practices, and techniques involved in conducting audits in accordance with the requirements set forth in the International Standards for the Professional Practice of Internal Auditing published by the Institute of Internal Auditors (IIA). Consulting and/or accounting firm experience. Experience in Financial Services/Security Industry and working with regulations such as Regulation Systems Compliance and Integrity (Reg SCI). Technical Skills: Microsoft Office applications Proficiency using Archer or other audit or Governance Risk and Compliance (GRC) software Familiarity with: CyberArk, Splunk, SailPoint Familiarity with: ServiceNow, Jira, Confluence, GitHub Bachelor's degree 5+ years of experience (audit-related) in conducting risk-based Information Technology and Security audits and projects, cyber security reviews, and internal audits. Certificates or Licenses: [One of these required] Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certification in Risk Management Assurance (CRMA), Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or equivalent.
NO SPONSORSHIP Manager, Internal Audit Information Technology & Security SALARY: $130k - $165k plus 15% bonus LOCATION: Chicago, IL 3 days in office 2 days remote Looking for a Manager of audit of information technology and security. You will manage a staff over Microsoft applications, archer and GRC. The role is responsible for defining the proper scope, approach, and quality are integrated into each audit and that regulatory, operational, and strategic risks are sufficiently mitigated by Management. This role will also be required to present recommendations for improvements to the Internal Audit Leadership and finding owners. In addition, as a manager you will own the coaching of your direct reports, developing their skills and supporting their career development. Qualifications Experience working in a complex, fast paced environment. Experience using the principles, practices, and techniques involved in conducting audits in accordance with the requirements set forth in the International Standards for the Professional Practice of Internal Auditing published by the Institute of Internal Auditors (IIA). Consulting and/or accounting firm experience. Experience in Financial Services/Security Industry and working with regulations such as Regulation Systems Compliance and Integrity (Reg SCI). Technical Skills: Microsoft Office applications Proficiency using Archer or other audit or Governance Risk and Compliance (GRC) software Familiarity with: CyberArk, Splunk, SailPoint Familiarity with: ServiceNow, Jira, Confluence, GitHub Bachelor's degree 5+ years of experience (audit-related) in conducting risk-based Information Technology and Security audits and projects, cyber security reviews, and internal audits. Certificates or Licenses: [One of these required] Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certification in Risk Management Assurance (CRMA), Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or equivalent.
08/05/2024
Full time
NO SPONSORSHIP Manager, Internal Audit Information Technology & Security SALARY: $130k - $165k plus 15% bonus LOCATION: Chicago, IL 3 days in office 2 days remote Looking for a Manager of audit of information technology and security. You will manage a staff over Microsoft applications, archer and GRC. The role is responsible for defining the proper scope, approach, and quality are integrated into each audit and that regulatory, operational, and strategic risks are sufficiently mitigated by Management. This role will also be required to present recommendations for improvements to the Internal Audit Leadership and finding owners. In addition, as a manager you will own the coaching of your direct reports, developing their skills and supporting their career development. Qualifications Experience working in a complex, fast paced environment. Experience using the principles, practices, and techniques involved in conducting audits in accordance with the requirements set forth in the International Standards for the Professional Practice of Internal Auditing published by the Institute of Internal Auditors (IIA). Consulting and/or accounting firm experience. Experience in Financial Services/Security Industry and working with regulations such as Regulation Systems Compliance and Integrity (Reg SCI). Technical Skills: Microsoft Office applications Proficiency using Archer or other audit or Governance Risk and Compliance (GRC) software Familiarity with: CyberArk, Splunk, SailPoint Familiarity with: ServiceNow, Jira, Confluence, GitHub Bachelor's degree 5+ years of experience (audit-related) in conducting risk-based Information Technology and Security audits and projects, cyber security reviews, and internal audits. Certificates or Licenses: [One of these required] Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certification in Risk Management Assurance (CRMA), Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or equivalent.
NO SPONSORSHIP M365 SERVICES/Microsoft Teams Platform Manager SALARY: $150k - $190k plus bonus LOCATIONS: Dallas/Austin/Houston TX Chicago, IL Boston, MA Palo Alto 94304/San Francisco/Los Angeles, CA New York City, NY Salt lake City, UT Washington DC Miami, FL Looking for an M365/Microsoft Teams services platform manager for SharePoint online. You will be very hands on managing consultants then eventually build a team. Focus on MS Teams experience. The team is seeking at least three to four years experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. This position is responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. The right candidate is expected to provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way A coach and mentor to other team members, providing training if required Fosters trust and builds relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firms culture of continuous improvement Qualifications & Requirements Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills Someone who has learned to lead, and desires to do so, even when there may be no formal lines of reporting; effectively communicates and influence others outside the direct chain of reporting Certificates, Licensures, Registrations M365 certification, such as MS Teams Specialist, SPO Admin and or Development
07/05/2024
Full time
NO SPONSORSHIP M365 SERVICES/Microsoft Teams Platform Manager SALARY: $150k - $190k plus bonus LOCATIONS: Dallas/Austin/Houston TX Chicago, IL Boston, MA Palo Alto 94304/San Francisco/Los Angeles, CA New York City, NY Salt lake City, UT Washington DC Miami, FL Looking for an M365/Microsoft Teams services platform manager for SharePoint online. You will be very hands on managing consultants then eventually build a team. Focus on MS Teams experience. The team is seeking at least three to four years experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. This position is responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. The right candidate is expected to provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way A coach and mentor to other team members, providing training if required Fosters trust and builds relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firms culture of continuous improvement Qualifications & Requirements Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills Someone who has learned to lead, and desires to do so, even when there may be no formal lines of reporting; effectively communicates and influence others outside the direct chain of reporting Certificates, Licensures, Registrations M365 certification, such as MS Teams Specialist, SPO Admin and or Development
Our client are an IT Consultancy who offers market leading technology solutions and IT managed services. They are seeking a Principal Consultant with strong Data Centre Migration experience. The Principal Consultant (DCM) is responsible for the high-quality delivery of consulting services to our customers, primarily focused on data center migration and transformation projects and programmes. The Principal Consultant works within the delivery team and customer stakeholders to define and gain consensus on migration/transformation strategies, roadmaps and solutions. Through implementation design and execution, the PC acts as the technical design authority. Desirable skills: Architecture framework - TOGAF Cloud (Private/Public/Hybrid) - Azure/Azure stack will be considered favourably Networking Discovery tooling/Migration strategy Experience: Extensive experience in a Consulting environment, designing and delivering customer solutions Proven skills to lead & deliver Customer projects Please apply for more information! Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
07/05/2024
Full time
Our client are an IT Consultancy who offers market leading technology solutions and IT managed services. They are seeking a Principal Consultant with strong Data Centre Migration experience. The Principal Consultant (DCM) is responsible for the high-quality delivery of consulting services to our customers, primarily focused on data center migration and transformation projects and programmes. The Principal Consultant works within the delivery team and customer stakeholders to define and gain consensus on migration/transformation strategies, roadmaps and solutions. Through implementation design and execution, the PC acts as the technical design authority. Desirable skills: Architecture framework - TOGAF Cloud (Private/Public/Hybrid) - Azure/Azure stack will be considered favourably Networking Discovery tooling/Migration strategy Experience: Extensive experience in a Consulting environment, designing and delivering customer solutions Proven skills to lead & deliver Customer projects Please apply for more information! Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Join our dynamic team! We are a leading Managed Service Provider based in Chippenham, renowned for delivering gold standard IT support. Position: Service Desk Team Leader Location: Chippenham, UK Type: Full-time Salary: £33,000.00-£38,000.00 per year Overview: As the Service Desk Team Leader, you'll report to the IT Manager, overseeing our service desk operations. This role offers a unique opportunity to develop both your technical prowess and leadership skills, with ample room for career progression. You'll play a pivotal role in enhancing our service delivery, aligning it with our clients' evolving needs and expectations. Key Responsibilities: Manage escalations from 1st/2nd Line Support Oversight of ticket system (Jira) Identify and address training requirements promptly Coach and lead technicians and apprentices Provide hands-on technical support Coordinate weekend on-call duties Drive process improvements and lead change initiatives Conduct team performance reviews and appraisals Maintain backup procedures and customer information Requirements: Proven experience in team management and customer service Proficiency in ticket systems (Jira) Familiarity with server roles (AD DS, DNS, DHCP, etc.) Expertise in Windows Server 2012, 2016 & 2019 Knowledge of Microsoft Windows 7 - 11 Understanding of WiFi technologies and network topologies Familiarity with Routers, managed Switches, and related hardware Preferred Experience: Microsoft certifications ITIL V3 or V4 VMware ESXi UniFi WiFi systems Veeam Backup and Replication Draytek Routers 3CX Phone System The Ideal Candidate: Hardworking and enthusiastic Confident communicator with excellent interpersonal skills Strong organisational and time management abilities Exceptional problem-solving and troubleshooting skills Attention to detail and commitment to accuracy Demonstrated leadership capabilities Benefits: Company-provided work phone and laptop Sick pay and pension scheme Casual dress code with provided company polo shirts Opportunities for skill development and training with industry leaders Birthday off as holiday Free on-site parking at our air-conditioned office Team building activities and social events Convenient access to Chippenham train station If you're ready to join a dynamic team and contribute to our mission of excellence, apply below!
07/05/2024
Full time
Join our dynamic team! We are a leading Managed Service Provider based in Chippenham, renowned for delivering gold standard IT support. Position: Service Desk Team Leader Location: Chippenham, UK Type: Full-time Salary: £33,000.00-£38,000.00 per year Overview: As the Service Desk Team Leader, you'll report to the IT Manager, overseeing our service desk operations. This role offers a unique opportunity to develop both your technical prowess and leadership skills, with ample room for career progression. You'll play a pivotal role in enhancing our service delivery, aligning it with our clients' evolving needs and expectations. Key Responsibilities: Manage escalations from 1st/2nd Line Support Oversight of ticket system (Jira) Identify and address training requirements promptly Coach and lead technicians and apprentices Provide hands-on technical support Coordinate weekend on-call duties Drive process improvements and lead change initiatives Conduct team performance reviews and appraisals Maintain backup procedures and customer information Requirements: Proven experience in team management and customer service Proficiency in ticket systems (Jira) Familiarity with server roles (AD DS, DNS, DHCP, etc.) Expertise in Windows Server 2012, 2016 & 2019 Knowledge of Microsoft Windows 7 - 11 Understanding of WiFi technologies and network topologies Familiarity with Routers, managed Switches, and related hardware Preferred Experience: Microsoft certifications ITIL V3 or V4 VMware ESXi UniFi WiFi systems Veeam Backup and Replication Draytek Routers 3CX Phone System The Ideal Candidate: Hardworking and enthusiastic Confident communicator with excellent interpersonal skills Strong organisational and time management abilities Exceptional problem-solving and troubleshooting skills Attention to detail and commitment to accuracy Demonstrated leadership capabilities Benefits: Company-provided work phone and laptop Sick pay and pension scheme Casual dress code with provided company polo shirts Opportunities for skill development and training with industry leaders Birthday off as holiday Free on-site parking at our air-conditioned office Team building activities and social events Convenient access to Chippenham train station If you're ready to join a dynamic team and contribute to our mission of excellence, apply below!
Content Design Manager - Headless CMS Experience City of London - 2 days a week 3 month initial contract Inside of IR35 My client is looking for a Content Design Manager with extensive Headless CMS Experience.The role is key as part of the Member Digital Platform programme and product team. The product we are building is an enterprise B2C web application that serves millions of users (and leading FTSE employer customers). The Content Manager will create/manage content modelling for assets for this multi-tenant, multi-member segments platform, and build features on CMS in collaboration with Dev team to deliver the desired experience to millions of members. It's a perfect blend of strategy and implementation in line with the product development life cycle. You'll work well with designers, copywriters and developers to define/manage content items; to implement/managing changes on CMS, but also happily and ably collaborating with project stakeholders to achieve sign-off for workflows. The Requirements 8-10+ years related experience Have been a power user of Enterprise Headless CMS platforms. A plus if they had used Acoustics CMS and have been involved in early stage of platform set up and adoption Strong with building personalized experience ie managing content/display for different user segments Have worked with HTML editing on other CMS platforms Tech savvy (not necessarily as a developer), no coding involved, but will enjoy working with developers to configure/set up/manage components/asset library As an internal product manager that looks after CMS across life cycle, bonus with experience implementing/onboarding CMS platforms Fantastic with communications as CMS is new for most stakeholders and members, across technical and non-technical audiences Financial Services' experience desirable If you are available and interested, please apply today! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
07/05/2024
Project-based
Content Design Manager - Headless CMS Experience City of London - 2 days a week 3 month initial contract Inside of IR35 My client is looking for a Content Design Manager with extensive Headless CMS Experience.The role is key as part of the Member Digital Platform programme and product team. The product we are building is an enterprise B2C web application that serves millions of users (and leading FTSE employer customers). The Content Manager will create/manage content modelling for assets for this multi-tenant, multi-member segments platform, and build features on CMS in collaboration with Dev team to deliver the desired experience to millions of members. It's a perfect blend of strategy and implementation in line with the product development life cycle. You'll work well with designers, copywriters and developers to define/manage content items; to implement/managing changes on CMS, but also happily and ably collaborating with project stakeholders to achieve sign-off for workflows. The Requirements 8-10+ years related experience Have been a power user of Enterprise Headless CMS platforms. A plus if they had used Acoustics CMS and have been involved in early stage of platform set up and adoption Strong with building personalized experience ie managing content/display for different user segments Have worked with HTML editing on other CMS platforms Tech savvy (not necessarily as a developer), no coding involved, but will enjoy working with developers to configure/set up/manage components/asset library As an internal product manager that looks after CMS across life cycle, bonus with experience implementing/onboarding CMS platforms Fantastic with communications as CMS is new for most stakeholders and members, across technical and non-technical audiences Financial Services' experience desirable If you are available and interested, please apply today! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
API Product Evangelist - Developer Marketplace One of the worlds great telecoms companies is expanding its developer marketplace. This company are a global brand name renowned for product innovation. This is an exciting and rare opportunity to join an empowered team which operates as an agile start-up, whilst equally benefiting from the scale and recognition of a global brand. They are looking for a disruptor who is ready to change the way our business operates and who will help shape the set-up of our new Developer Marketplace channel. They are seeking a dynamic API Product Specialist/Evangelist to join our team. The API Product Specialist will work with Business product teams to help design and deliver the successful adoption of API based products and services via Developer Marketplace. This will involve providing consultancy on API technologies to the wider organisation, contributing to product development initiatives, and ensuring alignment with the development of strategic product portfolios and API relevant industry initiatives Responsibilities with cross-functional teams, including software developers, designers, and product managers, to drive the development and enhancement of API products, ensuring alignment with technical standards, quality standards, and regulatory requirements. with publishers and consumers of API products, internal and external stakeholders and industry partners to gather feedback, understand requirements, and prioritise product features and enhancements, fostering strong relationships with a goal to drive customer satisfaction. comprehensive documentation for APIs, including impact assessments, technical white-papers, and best practices, to facilitate seamless integration and usage by internal and external stakeholders. closely with development teams, system architects, project managers, and other stakeholders to gather requirements, define API specifications, and ensure successful integration and deployment of products and solutions on Developer Marketplace. Input into the implementation of robust security measures and protocols to protect APIs against potential threats and vulnerabilities, ensuring data integrity, confidentiality, and compliance with relevant regulations. Provide training, guidance, and support to internal teams and external partners on API usage, best practices, troubleshooting, and integration techniques. Collaborate with the Developer Relations team to develop product messaging, positioning, and support product launches, promotions, hackathons and other tech focussed events. Provide insights that can guide the business to identify market trends, customer needs, and emerging opportunities, informing product development priorities and go-to-market strategies. Required Skills 5+ years of delivering API based solutions within an API tech or eCommerce firm that involved engagement with developer community, driving innovation and exposure to emerging technology. Deep understanding of API technologies, standards and protocols, as well as experience with API management platforms and tools. Strong problem-solving skills, with the ability to translate complex technical concepts into clear, actionable insights and recommendations. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate with stakeholders at all levels. Leverage the latest tech capability in API Management, API Developer Tools and Low Code/No Code Visual Builders. Experience in eCommerce, customer onboarding and digital purchasing journeys. Work in close collaboration with product, technology, developer relations and commercial teams. Customer-centric mindset with a passion for delivering digital solutions to meet real-world customer problems. Technical background and/or strong technical competency a plus Proven experience working in customer centric, lean and agile development processes. Tools and Low Code/No Code Visual Builders. Experience in eCommerce, customer onboarding and digital purchasing journeys. Work in close collaboration with product, technology, developer relations and commercial teams. Customer-centric mindset with a passion for delivering digital solutions to meet real-world customer problems. Technical background and/or strong technical competency a plus Proven experience working in customer centric, lean and agile development processes. Strong awareness and curiosity around digital and technology trends, thrives in a rapidly evolving environment. This is a wonderful opportunity to work for ones of the worlds great companies as they expand their product portfolio. The position offers a basic salary up to £110K + bonus + car allowance + corporate package. The working arrangements are 1 or 2 days a week in London with the rest WFH.
07/05/2024
Full time
API Product Evangelist - Developer Marketplace One of the worlds great telecoms companies is expanding its developer marketplace. This company are a global brand name renowned for product innovation. This is an exciting and rare opportunity to join an empowered team which operates as an agile start-up, whilst equally benefiting from the scale and recognition of a global brand. They are looking for a disruptor who is ready to change the way our business operates and who will help shape the set-up of our new Developer Marketplace channel. They are seeking a dynamic API Product Specialist/Evangelist to join our team. The API Product Specialist will work with Business product teams to help design and deliver the successful adoption of API based products and services via Developer Marketplace. This will involve providing consultancy on API technologies to the wider organisation, contributing to product development initiatives, and ensuring alignment with the development of strategic product portfolios and API relevant industry initiatives Responsibilities with cross-functional teams, including software developers, designers, and product managers, to drive the development and enhancement of API products, ensuring alignment with technical standards, quality standards, and regulatory requirements. with publishers and consumers of API products, internal and external stakeholders and industry partners to gather feedback, understand requirements, and prioritise product features and enhancements, fostering strong relationships with a goal to drive customer satisfaction. comprehensive documentation for APIs, including impact assessments, technical white-papers, and best practices, to facilitate seamless integration and usage by internal and external stakeholders. closely with development teams, system architects, project managers, and other stakeholders to gather requirements, define API specifications, and ensure successful integration and deployment of products and solutions on Developer Marketplace. Input into the implementation of robust security measures and protocols to protect APIs against potential threats and vulnerabilities, ensuring data integrity, confidentiality, and compliance with relevant regulations. Provide training, guidance, and support to internal teams and external partners on API usage, best practices, troubleshooting, and integration techniques. Collaborate with the Developer Relations team to develop product messaging, positioning, and support product launches, promotions, hackathons and other tech focussed events. Provide insights that can guide the business to identify market trends, customer needs, and emerging opportunities, informing product development priorities and go-to-market strategies. Required Skills 5+ years of delivering API based solutions within an API tech or eCommerce firm that involved engagement with developer community, driving innovation and exposure to emerging technology. Deep understanding of API technologies, standards and protocols, as well as experience with API management platforms and tools. Strong problem-solving skills, with the ability to translate complex technical concepts into clear, actionable insights and recommendations. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate with stakeholders at all levels. Leverage the latest tech capability in API Management, API Developer Tools and Low Code/No Code Visual Builders. Experience in eCommerce, customer onboarding and digital purchasing journeys. Work in close collaboration with product, technology, developer relations and commercial teams. Customer-centric mindset with a passion for delivering digital solutions to meet real-world customer problems. Technical background and/or strong technical competency a plus Proven experience working in customer centric, lean and agile development processes. Tools and Low Code/No Code Visual Builders. Experience in eCommerce, customer onboarding and digital purchasing journeys. Work in close collaboration with product, technology, developer relations and commercial teams. Customer-centric mindset with a passion for delivering digital solutions to meet real-world customer problems. Technical background and/or strong technical competency a plus Proven experience working in customer centric, lean and agile development processes. Strong awareness and curiosity around digital and technology trends, thrives in a rapidly evolving environment. This is a wonderful opportunity to work for ones of the worlds great companies as they expand their product portfolio. The position offers a basic salary up to £110K + bonus + car allowance + corporate package. The working arrangements are 1 or 2 days a week in London with the rest WFH.