Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
01/05/2024
Full time
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Contracts Manager, Contract Manager, Roofing, Overlay, Singleply, Cladding, H&S, CSS Harris global are currently on the look out for a Contracts Manager to work for our Roofing client in their London division (London, Surrey, Kent and surrounding counties). Candidates must have prior experience of the roofing industry, specifically within Industrial and Commercial. Our client is open to a junior candidate, looking to expand their skills within contracts management. Monitor costs and overall budget performance on all contracts- present at contracts meetings. Preparation and monitoring of SC18's and project costs at handover stage. Negotiate with suppliers, subcontractors, and service providers to ensure best value. Deliver agreed Service Centre turnover budget and profitability target. Ensure all contracts are carried out safely and in line with WPA Arrangements for Health and Safety. Ensure HS41/HS41B audits are carried out on every site visit. Prepare Health and Safety documentation in line with WPA Arrangements for Health and Safety. All sites to have zero incidents/accidents. Ensure that service reviews are being carried out by operatives and contracts supervisors. Ensure that company standards are being always adhered to on site. Utilise WPA portal for recording of site activity, progress, documentation. Communicate positively with client representatives. Adopting the new Service Plan. Ensure all allocated contracts are planned and managed, utilising specific skillsets where required. Utilise subcontractor database where required. Look for ways to improve production by planning and incentivising operations teams. One to ones with Service Centre Manager. Reporting on contract progress at weekly operations meeting. Contracts Manager, Contract Manager, Roofing, Overlay, Singleply, Cladding, H&S, CSS
01/05/2024
Full time
Contracts Manager, Contract Manager, Roofing, Overlay, Singleply, Cladding, H&S, CSS Harris global are currently on the look out for a Contracts Manager to work for our Roofing client in their London division (London, Surrey, Kent and surrounding counties). Candidates must have prior experience of the roofing industry, specifically within Industrial and Commercial. Our client is open to a junior candidate, looking to expand their skills within contracts management. Monitor costs and overall budget performance on all contracts- present at contracts meetings. Preparation and monitoring of SC18's and project costs at handover stage. Negotiate with suppliers, subcontractors, and service providers to ensure best value. Deliver agreed Service Centre turnover budget and profitability target. Ensure all contracts are carried out safely and in line with WPA Arrangements for Health and Safety. Ensure HS41/HS41B audits are carried out on every site visit. Prepare Health and Safety documentation in line with WPA Arrangements for Health and Safety. All sites to have zero incidents/accidents. Ensure that service reviews are being carried out by operatives and contracts supervisors. Ensure that company standards are being always adhered to on site. Utilise WPA portal for recording of site activity, progress, documentation. Communicate positively with client representatives. Adopting the new Service Plan. Ensure all allocated contracts are planned and managed, utilising specific skillsets where required. Utilise subcontractor database where required. Look for ways to improve production by planning and incentivising operations teams. One to ones with Service Centre Manager. Reporting on contract progress at weekly operations meeting. Contracts Manager, Contract Manager, Roofing, Overlay, Singleply, Cladding, H&S, CSS
Job Title: CNC Grinder Setter Operator Department: Production Reporting to: Production Supervisor Due to their continued expansion and strong product portfolio across both motorsport and future automotive, we are looking to recruit a CNC Grinder Setter Operator to support Production. Our client is relied upon by many of the world's top motorsport teams, performance car constructors, hybrid and electric transportation innovators to extract the performance and reliability they require to get their high-performance transmission challenges done. Whatever the nature of your next motorsport or vehicle engineering project might be, they can help with off-the shelf and bespoke solutions along with design consulting and manufacturing expertise. We believe that good customer service is every bit as important as a strong product. Duties and responsibilities include: Cleanliness of work station and maintenance of machines while during and at the end of their shift in line with company TPM Schedule Reading and interpreting engineering drawings Use of manual measuring equipment Produce programmes on the machine as and when new products arrive Loading and unloading parts onto machines Maintain notes (machine log book) on current process identifying any issues for following shift Machines include: Jones & Shipman 1300X, Studer S40, Studer S145, Jones & Shipman Techmaster 634 surface grinder Actively provide details of changes to correct/improve production of parts towards improving machining performance Help and assist other members of the grinding cell when required Following daily work to do lists to follow the production schedule issued by Team Leader Take care not to cause harm to yourself, a colleague, visitors, customers or contractors Adhere to all quality, Health and Safety and environmental policies, manuals, objectives, process, procedures and work instructions Actively participate in the Think Smart/Safe programme Wear appropriate personal protective equipment (PPE) - be accountable for notifying Health and Safety when in need of replacements Liaising with production engineering, design and inspection as and when required Any additional tasks required The ideal candidate must have/skills required: Attention to detail Initiative Can-do attitude Confidentiality Customer Service Focus Team player Experience in the following areas will be required: 3-5 Years relevant production experience Experience of Grinding Operations Willing to work shifts and unsociable hours High attention to detail Required to work overtime in line with company needs Desirable: Experience of a high-quality Manufacturing environment Writing & editing CNC Grinding programs. Excellent communication skills Good time management
29/04/2024
Full time
Job Title: CNC Grinder Setter Operator Department: Production Reporting to: Production Supervisor Due to their continued expansion and strong product portfolio across both motorsport and future automotive, we are looking to recruit a CNC Grinder Setter Operator to support Production. Our client is relied upon by many of the world's top motorsport teams, performance car constructors, hybrid and electric transportation innovators to extract the performance and reliability they require to get their high-performance transmission challenges done. Whatever the nature of your next motorsport or vehicle engineering project might be, they can help with off-the shelf and bespoke solutions along with design consulting and manufacturing expertise. We believe that good customer service is every bit as important as a strong product. Duties and responsibilities include: Cleanliness of work station and maintenance of machines while during and at the end of their shift in line with company TPM Schedule Reading and interpreting engineering drawings Use of manual measuring equipment Produce programmes on the machine as and when new products arrive Loading and unloading parts onto machines Maintain notes (machine log book) on current process identifying any issues for following shift Machines include: Jones & Shipman 1300X, Studer S40, Studer S145, Jones & Shipman Techmaster 634 surface grinder Actively provide details of changes to correct/improve production of parts towards improving machining performance Help and assist other members of the grinding cell when required Following daily work to do lists to follow the production schedule issued by Team Leader Take care not to cause harm to yourself, a colleague, visitors, customers or contractors Adhere to all quality, Health and Safety and environmental policies, manuals, objectives, process, procedures and work instructions Actively participate in the Think Smart/Safe programme Wear appropriate personal protective equipment (PPE) - be accountable for notifying Health and Safety when in need of replacements Liaising with production engineering, design and inspection as and when required Any additional tasks required The ideal candidate must have/skills required: Attention to detail Initiative Can-do attitude Confidentiality Customer Service Focus Team player Experience in the following areas will be required: 3-5 Years relevant production experience Experience of Grinding Operations Willing to work shifts and unsociable hours High attention to detail Required to work overtime in line with company needs Desirable: Experience of a high-quality Manufacturing environment Writing & editing CNC Grinding programs. Excellent communication skills Good time management
About Us We are the International Division of our client, quoted on the LSE. Our client provides innovative and high-quality engineered components for the fenestration industry. The Division operates in Europe, Africa, Asia, Australia and Latin America. It is headquartered in Bologna and besides in Italy, it has manufacturing operations in the UK, China and Australia, along with sales and distribution units with light assembly facilities in Argentina, France, Greece, India, Spain, Turkey, Brasil, Germany and the United Arab Emirates. Our client's products are sold into residential and commercial applications all over the world under the Schlegel brand for sealing solutions to aluminium, PVCu and timber applications, the Giesse brand for hardware systems in aluminium doors and windows and the Reguitti brand for doors and windows handles. What You'll Do For our plant located in Henlow, we are looking for a Maintenance Engineer to join our team. Your main tasks & responsibilities Maintain and service all production machinery, using a multi-skilled approach, in accordance with manufacturers OEM'S Provide frontline engineering support Assist the Engineering Supervisor in minimising machine down time by proposing and introducing improved maintenance programmes and continuous improvement ideas Execute DPM/PPM systems Carry out property/facility maintenance duties as required Carry out routine statutory checks as required Complete a breakdown/fault log on a daily basis Liaise with the cell leaders on a daily basis providing engineering support Liaise with contracted service providers when on site, sign on/off in line with the companies site visitor/"permit to work" procedures Ensure TDI Monitoring system is operating correctly at all times Monitor engineering stock usage, order spares as required to provide continuous production support Participate in continuous improvement programmes Complete additional skills training as required by the company To provide out of hours "call-out" service Carry out such other duties as the management team may reasonably require To adhere to all Health, Safety and Environmental procedures To report any unsafe acts or Health, Safety and Environmental incidents Key Contacts Engineering Manager Engineering Supervisor Plant Manager Production Manager Shift Supervisors Key Outputs Contribute to smooth operation of production plant and site facilities. Key Skills Ideally Electrically Biased Multi Skilled Apprenticeship and NVQ level 3 Electrical 18th Edition qualification desirable Technically competent Knowledge of electrical/mechanical DPM/PPM procedures an advantage Knowledge of hydraulic and pneumatic systems an advantage Conversant with electrical/PLC control systems desirable Conversant with H&S rules, regulations and best practices (LOTO) Ability to prioritise workload and concisely record information Basic IT Knowledge Be able to work independently and part of a team "Hands on" and "can do" approach Additional Information Competitive Salary Immediate start
29/04/2024
Full time
About Us We are the International Division of our client, quoted on the LSE. Our client provides innovative and high-quality engineered components for the fenestration industry. The Division operates in Europe, Africa, Asia, Australia and Latin America. It is headquartered in Bologna and besides in Italy, it has manufacturing operations in the UK, China and Australia, along with sales and distribution units with light assembly facilities in Argentina, France, Greece, India, Spain, Turkey, Brasil, Germany and the United Arab Emirates. Our client's products are sold into residential and commercial applications all over the world under the Schlegel brand for sealing solutions to aluminium, PVCu and timber applications, the Giesse brand for hardware systems in aluminium doors and windows and the Reguitti brand for doors and windows handles. What You'll Do For our plant located in Henlow, we are looking for a Maintenance Engineer to join our team. Your main tasks & responsibilities Maintain and service all production machinery, using a multi-skilled approach, in accordance with manufacturers OEM'S Provide frontline engineering support Assist the Engineering Supervisor in minimising machine down time by proposing and introducing improved maintenance programmes and continuous improvement ideas Execute DPM/PPM systems Carry out property/facility maintenance duties as required Carry out routine statutory checks as required Complete a breakdown/fault log on a daily basis Liaise with the cell leaders on a daily basis providing engineering support Liaise with contracted service providers when on site, sign on/off in line with the companies site visitor/"permit to work" procedures Ensure TDI Monitoring system is operating correctly at all times Monitor engineering stock usage, order spares as required to provide continuous production support Participate in continuous improvement programmes Complete additional skills training as required by the company To provide out of hours "call-out" service Carry out such other duties as the management team may reasonably require To adhere to all Health, Safety and Environmental procedures To report any unsafe acts or Health, Safety and Environmental incidents Key Contacts Engineering Manager Engineering Supervisor Plant Manager Production Manager Shift Supervisors Key Outputs Contribute to smooth operation of production plant and site facilities. Key Skills Ideally Electrically Biased Multi Skilled Apprenticeship and NVQ level 3 Electrical 18th Edition qualification desirable Technically competent Knowledge of electrical/mechanical DPM/PPM procedures an advantage Knowledge of hydraulic and pneumatic systems an advantage Conversant with electrical/PLC control systems desirable Conversant with H&S rules, regulations and best practices (LOTO) Ability to prioritise workload and concisely record information Basic IT Knowledge Be able to work independently and part of a team "Hands on" and "can do" approach Additional Information Competitive Salary Immediate start
Please note: this role is based in Somerset, please don't apply unless you can work in this location. Description The Black Hat Supervisor will support and supervise projects of Temporary Buildings or Structures erection on site (subcontracted projects). As a Black Hat (non-working supervisor), manage all Health & Safety aspects of Installation activities and on site Risk Assessments/Point of Work Risk Assessments review, Toolbox Talks and on site supervision ensuring that all company policies are adhered to. Main Responsibilities Provide technical advice and propose technical solutions where required Review and approve technical & safety documentation Be involved in technical and planning discussions with client (Principal Contractor) Ensure installation of works is as per design and process Deliver works on time and within parameters of the budget set for the task. Supervise contracted staff Prepare site reports and fill in needed documentation Manage and ensure compliance of the NNB permit to work processes Attend coordination meetings with the Principal Contractor and their other tier 1 contractors Act as Incident Controller (IC) Act as Trauma and Medical Immediate Care (TMIC) Key Skills and expertise HPC experience (desirable) Computer literate Basic mechanical & electrical knowledge Candidate must be a strong team leader who pays attention to safety and quality as a priority, always leading by example Must be able to set people to work and ensure works are delivered as per design, on time and on budget Project management Large Construction Teams management Team working and relationship-building skills Communication skills Technical skills Industrial relations management An eye for detail Problem solving Experience in managing people on large scale/international projects Qualifications Essential Level 3 Apprenticeship in at least one of the following: Engineering Construction - Pipefitting Standard or Mechanical or Plating; Maintenance and Operations Engineering Technician;Engineering Fitter;Metal Fabricator;Project Controls TechnicianEnrolment onto ILM Level 3 Certificate C&BE plus completion of Nuclear Unit or Nuclear Engineering Construction Supervisor (NECS) And at least one of the following: LATS, SMSTS or IOSH Managing Safely Essential training for the role (HPC specific training)CCNSGTMIC trained (First Aid at Work trained) TMIC trained (First Aid at Work trained) IC trained Ideally Experience on HPC one of A,B,C & D or One of the following from A or All of B and one of the following from C and D: A Level 3 Apprenticeship: - Engineering Construction - Pipefitting Standard or Mechanical or Plating; - Maintenance and Operations Engineering Technician; - Engineering Fitter; - Metal Fabricator; - Project Controls Technician Certificate of Apprenticeship in Plating ACE Card demonstrating Level 3 Diploma in any of the following disciplines: Pipefitting, Mechanical, Plating, Fabricator, B B0 H0/CSQ/SCNI/M1/HN1 large component replacement or HN1 reactor opening and closing (OFC) C Enrolment onto ILM Level 3 Certificate C&BE plus completion of Nuclear Unit Nuclear Engineering Construction Supervisor (NECS) D LATS SMSTS IOSH Managing Safely
29/04/2024
Project-based
Please note: this role is based in Somerset, please don't apply unless you can work in this location. Description The Black Hat Supervisor will support and supervise projects of Temporary Buildings or Structures erection on site (subcontracted projects). As a Black Hat (non-working supervisor), manage all Health & Safety aspects of Installation activities and on site Risk Assessments/Point of Work Risk Assessments review, Toolbox Talks and on site supervision ensuring that all company policies are adhered to. Main Responsibilities Provide technical advice and propose technical solutions where required Review and approve technical & safety documentation Be involved in technical and planning discussions with client (Principal Contractor) Ensure installation of works is as per design and process Deliver works on time and within parameters of the budget set for the task. Supervise contracted staff Prepare site reports and fill in needed documentation Manage and ensure compliance of the NNB permit to work processes Attend coordination meetings with the Principal Contractor and their other tier 1 contractors Act as Incident Controller (IC) Act as Trauma and Medical Immediate Care (TMIC) Key Skills and expertise HPC experience (desirable) Computer literate Basic mechanical & electrical knowledge Candidate must be a strong team leader who pays attention to safety and quality as a priority, always leading by example Must be able to set people to work and ensure works are delivered as per design, on time and on budget Project management Large Construction Teams management Team working and relationship-building skills Communication skills Technical skills Industrial relations management An eye for detail Problem solving Experience in managing people on large scale/international projects Qualifications Essential Level 3 Apprenticeship in at least one of the following: Engineering Construction - Pipefitting Standard or Mechanical or Plating; Maintenance and Operations Engineering Technician;Engineering Fitter;Metal Fabricator;Project Controls TechnicianEnrolment onto ILM Level 3 Certificate C&BE plus completion of Nuclear Unit or Nuclear Engineering Construction Supervisor (NECS) And at least one of the following: LATS, SMSTS or IOSH Managing Safely Essential training for the role (HPC specific training)CCNSGTMIC trained (First Aid at Work trained) TMIC trained (First Aid at Work trained) IC trained Ideally Experience on HPC one of A,B,C & D or One of the following from A or All of B and one of the following from C and D: A Level 3 Apprenticeship: - Engineering Construction - Pipefitting Standard or Mechanical or Plating; - Maintenance and Operations Engineering Technician; - Engineering Fitter; - Metal Fabricator; - Project Controls Technician Certificate of Apprenticeship in Plating ACE Card demonstrating Level 3 Diploma in any of the following disciplines: Pipefitting, Mechanical, Plating, Fabricator, B B0 H0/CSQ/SCNI/M1/HN1 large component replacement or HN1 reactor opening and closing (OFC) C Enrolment onto ILM Level 3 Certificate C&BE plus completion of Nuclear Unit Nuclear Engineering Construction Supervisor (NECS) D LATS SMSTS IOSH Managing Safely