NO SPONSORSHIP Principal, Product Manager - Financial Risk Management and Systems SALARY: $190k plus 15% bonus LOCATION: CHICAGO, IL Hybrid 3 days onsite Looking for a candidate with experience as a product manager/owner agile product manager experience financial services general security markets derivatives knowledge multiple asset classes like equities interest rates volatility commodities foreign currencies risk pillar specify control counter party clearing statements of derivatives financial risk management and regulated capital markets infrastructure Jira confluence tableau MS Applications 10 years of financial risk management Summary: The Product Owner at the will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Stakeholder Engagement and Management o Act as the primary point of contact for stakeholders regarding the product backlog and product development o Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining OCC's Products o Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria o Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog o Maintain direct communications with senior and middle management o Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed o Maintain Product Vision and Roadmap o Understand regulatory requirements and drivers impacting development goals and plans o Evaluate product changes and recommend needed process and system changes o Develop functional capabilities within the organization by driving innovation and continuous process improvements o Collaborate with cross-functional teams to define and prioritize the product backlog o Refine the product backlog to ensure that it is ready for development o Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. o Collaborate with technology partners and teams to drive strategic plans for the system development, integration and deployment o Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner o Document and/or sign-off on acceptance criteria for user stories o Ensure that the product backlog is transparent, visible, and understood by all stakeholders o Ensure there is a clear traceability of requirements to deliverables o Ensure the product complies with all non-functional requirements o Comply with all product delivery controls and procedures Product Leadership Product Delivery Product Integrity Quality Management Team Leadership Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Technical Skills: Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Education and/or Experience: Bachelor's degree MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
16/05/2024
Full time
NO SPONSORSHIP Principal, Product Manager - Financial Risk Management and Systems SALARY: $190k plus 15% bonus LOCATION: CHICAGO, IL Hybrid 3 days onsite Looking for a candidate with experience as a product manager/owner agile product manager experience financial services general security markets derivatives knowledge multiple asset classes like equities interest rates volatility commodities foreign currencies risk pillar specify control counter party clearing statements of derivatives financial risk management and regulated capital markets infrastructure Jira confluence tableau MS Applications 10 years of financial risk management Summary: The Product Owner at the will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Stakeholder Engagement and Management o Act as the primary point of contact for stakeholders regarding the product backlog and product development o Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining OCC's Products o Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria o Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog o Maintain direct communications with senior and middle management o Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed o Maintain Product Vision and Roadmap o Understand regulatory requirements and drivers impacting development goals and plans o Evaluate product changes and recommend needed process and system changes o Develop functional capabilities within the organization by driving innovation and continuous process improvements o Collaborate with cross-functional teams to define and prioritize the product backlog o Refine the product backlog to ensure that it is ready for development o Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. o Collaborate with technology partners and teams to drive strategic plans for the system development, integration and deployment o Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner o Document and/or sign-off on acceptance criteria for user stories o Ensure that the product backlog is transparent, visible, and understood by all stakeholders o Ensure there is a clear traceability of requirements to deliverables o Ensure the product complies with all non-functional requirements o Comply with all product delivery controls and procedures Product Leadership Product Delivery Product Integrity Quality Management Team Leadership Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Technical Skills: Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Education and/or Experience: Bachelor's degree MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a M365 Platform Manager. This manager will have a heavy focus with MS Teams. The team is seeking at least three to four years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. Also will need experience with SharePoint Online, OneDrive, OneNote, Planner Streams, PowerShell, etc. They will manage a team of consultants and focus on policies, compliance, change management, etc. Responsibilities: Provide leadership in establishing robust M365 service administration protocols Administers M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Continually develops the processes and policies for provisioning Forms a community with the Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Qualifications Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
16/05/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a M365 Platform Manager. This manager will have a heavy focus with MS Teams. The team is seeking at least three to four years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. Also will need experience with SharePoint Online, OneDrive, OneNote, Planner Streams, PowerShell, etc. They will manage a team of consultants and focus on policies, compliance, change management, etc. Responsibilities: Provide leadership in establishing robust M365 service administration protocols Administers M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Continually develops the processes and policies for provisioning Forms a community with the Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Qualifications Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
*We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Oracle Applications DBA Tech Lead/Manager. This is a hands-on tech lead/manager. They will focus on all Oracle ERP applications and will focus heavily on Oracle EBS (11i/R12). This company is looking for someone with heavy Oracle Fusion Cloud experience. Responsibilities: You will support the following levels: Physical - you will be responsible for the physical and technical oriented aspects eg, storage, security, networking and more; Application - you will handle all application-related issues (eg, queries, users, Embedded SQL's etc.) You will ensure database resources are sized properly and a design strategy is developed to make sure that the database is maintained at a healthy size. You will ensure availability and performance of multi database and application environments with very large volumes and sizes. Responsible to manage Oracle Cloud OCI platform and maintain the ongoing integrations and configurations to keep the Cloud platform in a healthy condition. You will manage or perform routine DBA tasks like database maintenance, backups, recovery, table space management, upgrades, etc. You will execute periodic health checks for databases and recommend changes that should be executed in the production environment to ensure optimal performance. You will interact and work with multiple infrastructure, Security and IT teams as part of environment setup, maintenance and support. This is an important function of this role. Plans and responds to service outages including backup and restore. Monitors system performance diagnosing software and hardware failures to resolution Provides patch management and distribution capabilities to prevent new threats with minimized physical infrastructure impacts. Creates and tests data backups. Provides data cleansing services, verifies data integrity, and implements access controls. Performs database configuration, monitoring, and tuning. Routine maintenance including problem defect analysis and resolution, space, storage, object management, physical database layout, rollback segment management, and temporary space management. Supports logs and alerts, access rights and roles, database instance version control. New IDs, roles, authorizations, audits, locked/unlocked status, revocation. Performs memory usage monitoring, database parameter configuration, database resources, I/O distribution. Ensures system health, maintenance, technical security, recovery, and basic application technical tuning. Maintains Oracle Quarterly Releases and patch management schedules. Supports Systems Development, Migration, and Integration efforts as needed. Significant contributor to work plans for security analysis and recommendations Qualifications: Bachelor's Degree Computer Science or similar required 10+ years Oracle EBS (11i/R12) Minimum five (5) years in ERP Cloud platform 20+ years of experience as Oracle ERP APPS DBA Must have executed a minimum of two Upgrade cycles in the past. Will be responsible for Cutover Downtime reduction thru process improvements in each Upgrade iteration, Must have experience in EBS Application architecture, Concurrent managers, Workflow, layout of application on infrastructure, etc. Must have excellent knowledge in cloning, patching, backup recovery of ERP application including knowledge of ODI, FAW/ADW, Performance tuning, SQL profiling Must have hands on experience of RMAN, Backup Management and different Recovery techniques. Design and Implement disaster recovery plans. Support Oracle Cloud and EBS developers for custom coding, code migration, workflow and concurrent requests Knowledge of system administration functionality within Oracle Cloud ERP, Unix Shell Scripting skills on Oracle ODA's and OVM's Ability to manage and supervise DBA staff in the team. Responsible for providing day-to-day status and maintenance for Oracle EBS and ERP Cloud. Work with multiple application teams and developers.
16/05/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Oracle Applications DBA Tech Lead/Manager. This is a hands-on tech lead/manager. They will focus on all Oracle ERP applications and will focus heavily on Oracle EBS (11i/R12). This company is looking for someone with heavy Oracle Fusion Cloud experience. Responsibilities: You will support the following levels: Physical - you will be responsible for the physical and technical oriented aspects eg, storage, security, networking and more; Application - you will handle all application-related issues (eg, queries, users, Embedded SQL's etc.) You will ensure database resources are sized properly and a design strategy is developed to make sure that the database is maintained at a healthy size. You will ensure availability and performance of multi database and application environments with very large volumes and sizes. Responsible to manage Oracle Cloud OCI platform and maintain the ongoing integrations and configurations to keep the Cloud platform in a healthy condition. You will manage or perform routine DBA tasks like database maintenance, backups, recovery, table space management, upgrades, etc. You will execute periodic health checks for databases and recommend changes that should be executed in the production environment to ensure optimal performance. You will interact and work with multiple infrastructure, Security and IT teams as part of environment setup, maintenance and support. This is an important function of this role. Plans and responds to service outages including backup and restore. Monitors system performance diagnosing software and hardware failures to resolution Provides patch management and distribution capabilities to prevent new threats with minimized physical infrastructure impacts. Creates and tests data backups. Provides data cleansing services, verifies data integrity, and implements access controls. Performs database configuration, monitoring, and tuning. Routine maintenance including problem defect analysis and resolution, space, storage, object management, physical database layout, rollback segment management, and temporary space management. Supports logs and alerts, access rights and roles, database instance version control. New IDs, roles, authorizations, audits, locked/unlocked status, revocation. Performs memory usage monitoring, database parameter configuration, database resources, I/O distribution. Ensures system health, maintenance, technical security, recovery, and basic application technical tuning. Maintains Oracle Quarterly Releases and patch management schedules. Supports Systems Development, Migration, and Integration efforts as needed. Significant contributor to work plans for security analysis and recommendations Qualifications: Bachelor's Degree Computer Science or similar required 10+ years Oracle EBS (11i/R12) Minimum five (5) years in ERP Cloud platform 20+ years of experience as Oracle ERP APPS DBA Must have executed a minimum of two Upgrade cycles in the past. Will be responsible for Cutover Downtime reduction thru process improvements in each Upgrade iteration, Must have experience in EBS Application architecture, Concurrent managers, Workflow, layout of application on infrastructure, etc. Must have excellent knowledge in cloning, patching, backup recovery of ERP application including knowledge of ODI, FAW/ADW, Performance tuning, SQL profiling Must have hands on experience of RMAN, Backup Management and different Recovery techniques. Design and Implement disaster recovery plans. Support Oracle Cloud and EBS developers for custom coding, code migration, workflow and concurrent requests Knowledge of system administration functionality within Oracle Cloud ERP, Unix Shell Scripting skills on Oracle ODA's and OVM's Ability to manage and supervise DBA staff in the team. Responsible for providing day-to-day status and maintenance for Oracle EBS and ERP Cloud. Work with multiple application teams and developers.
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious company is looking for a Vendor Quality Assurance Manager. This manager will focus on managing all the outsourced vendors for all technical quality assurance. This manager will be managing 25-30 onshore and offshore resources. This includes QA for applications, datacenter, Back End technology, Microsoft products, etc. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Encourages fiscal responsibility and maintains confidentiality. Technologies/Software Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
16/05/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious company is looking for a Vendor Quality Assurance Manager. This manager will focus on managing all the outsourced vendors for all technical quality assurance. This manager will be managing 25-30 onshore and offshore resources. This includes QA for applications, datacenter, Back End technology, Microsoft products, etc. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Encourages fiscal responsibility and maintains confidentiality. Technologies/Software Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
Global Technology Solutions Ltd
Southampton, Hampshire
Professional Services Resource Manager Southampton - Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, eg, PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Professional Services Resource Manager Southampton - Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, eg, PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
ARM (Advanced Resource Managers)
Berkeley, Gloucestershire
Sales Account Manager Location: Berkeley Gloucestershire We are pleased to be working with a leading distributor of high quality flexible and specialist cables, cable management, identification, termination, fastenings, fixings and tools for the electrical and construction industries. The Role The role is within an established organisation's Internal Sales team, seeking a dedicated individual eager to advance their sales career. The role demands proficiency in B2B sales, adept account management, and exemplary customer service to meet departmental objectives and monthly financial targets. Specialising in cable accessory sales primarily within the wholesale market, the successful candidate will receive comprehensive product and technical training to excel in key account management and consultative technical sales. Performance will be evaluated based on exceeding monthly sales targets, fostering growth in key accounts, and delivering exceptional customer support. This opportunity offers a supportive environment for learning and professional development within the industry, inviting enthusiastic candidates to join a cohesive and goal-oriented team. Main Duties * Identify opportunities with new and existing customers, target these prospects with a clear and detailed plan enabling you to build long term profitable sales, develop relationships and recommend solutions. * Build relationships with new and existing customers to establish yourself as their key account manager and grow these accounts where opportunities are identified. * Respond to incoming email and phone enquiries ensuring customers are quoted and orders are processed by the Sales Support Team. * Create a daily outbound call plan ensuring you have a clear pro-active approach. * Listen to customer requirements creating detailed proposal documents and present appropriately to 'make the sale'. * Challenge any objections to convert your quotes. * Actively look for ways to grow business by immersing yourself in the industry and working closely with the sales leadership team on new ideas and prospects. * Advise customers on forthcoming product developments and discuss special promotions * Maintain clear and up to date customer records on the company CRM. * Represent the company at trade exhibitions, events etc. as and when required. * Remain motivated at all times, manage your workload in a progressive and proactive way to achieve your KPIs. * Follow Company Quality Management and Health & Safety guidelines. * Other reasonable tasks as requested by the Senior Management team. Candidate Profile * Previous internal sales experience (Ideally, minimum experience 3+ years). * Strong B2B sales experience, ideally consultative and/or technical. * Account management and business development experience is essential. * Strong communicator both verbally and in written form at all levels. * Ability to develop and maintain effective, positive working relationships with internal/external professionals. * Enjoys working to sales targets and goals, always striving to overachieve. * Good all-round IT skills and previous experience using a CRM system. * Must be team player with 'can do, will do' positive attitude, determination, and confidence. * Resilience and negotiations skills essential. * Ability to prioritise work and adapt positively to changing priorities. * Able to work on own initiative. * Experience in selling electrical accessories or cables would be highly advantageous. * Experience selling into a wholesale/re-distribution market will be highly desirable. * Formal sales qualifications and training will support any application. This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
16/05/2024
Full time
Sales Account Manager Location: Berkeley Gloucestershire We are pleased to be working with a leading distributor of high quality flexible and specialist cables, cable management, identification, termination, fastenings, fixings and tools for the electrical and construction industries. The Role The role is within an established organisation's Internal Sales team, seeking a dedicated individual eager to advance their sales career. The role demands proficiency in B2B sales, adept account management, and exemplary customer service to meet departmental objectives and monthly financial targets. Specialising in cable accessory sales primarily within the wholesale market, the successful candidate will receive comprehensive product and technical training to excel in key account management and consultative technical sales. Performance will be evaluated based on exceeding monthly sales targets, fostering growth in key accounts, and delivering exceptional customer support. This opportunity offers a supportive environment for learning and professional development within the industry, inviting enthusiastic candidates to join a cohesive and goal-oriented team. Main Duties * Identify opportunities with new and existing customers, target these prospects with a clear and detailed plan enabling you to build long term profitable sales, develop relationships and recommend solutions. * Build relationships with new and existing customers to establish yourself as their key account manager and grow these accounts where opportunities are identified. * Respond to incoming email and phone enquiries ensuring customers are quoted and orders are processed by the Sales Support Team. * Create a daily outbound call plan ensuring you have a clear pro-active approach. * Listen to customer requirements creating detailed proposal documents and present appropriately to 'make the sale'. * Challenge any objections to convert your quotes. * Actively look for ways to grow business by immersing yourself in the industry and working closely with the sales leadership team on new ideas and prospects. * Advise customers on forthcoming product developments and discuss special promotions * Maintain clear and up to date customer records on the company CRM. * Represent the company at trade exhibitions, events etc. as and when required. * Remain motivated at all times, manage your workload in a progressive and proactive way to achieve your KPIs. * Follow Company Quality Management and Health & Safety guidelines. * Other reasonable tasks as requested by the Senior Management team. Candidate Profile * Previous internal sales experience (Ideally, minimum experience 3+ years). * Strong B2B sales experience, ideally consultative and/or technical. * Account management and business development experience is essential. * Strong communicator both verbally and in written form at all levels. * Ability to develop and maintain effective, positive working relationships with internal/external professionals. * Enjoys working to sales targets and goals, always striving to overachieve. * Good all-round IT skills and previous experience using a CRM system. * Must be team player with 'can do, will do' positive attitude, determination, and confidence. * Resilience and negotiations skills essential. * Ability to prioritise work and adapt positively to changing priorities. * Able to work on own initiative. * Experience in selling electrical accessories or cables would be highly advantageous. * Experience selling into a wholesale/re-distribution market will be highly desirable. * Formal sales qualifications and training will support any application. This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
A Scottish SaaS Organisation are looking for a skilled Senior/Software Developer (who's keen to work with or learn Ruby ) to join their established Dev Team, on a fully remote basis in the UK. Opportunity to with a modern tech stack, alongside some really strong Developers in a very rewarding environment. The company are well-established (they've been running for over 10 years) and have been going through a period of growth for the past few years now - they have recently brought in some really high-profile clients and are now recognised as one of the leaders in their field. Their development team currently works fully remote and they are offering this long-term (providing you are based in the UK - however they do have a preference for central Scotland). Currently the Development team is 35 strong, boasting Back End, Front End, Full Stack Developers, DevOps Engineers, Data Engineers and Product Managers - it's a really established environment. The team enjoy working with a really modern tech stack ( Ruby on Rails, React/Redux, NodeJS, Azure, Docker and Kubernetes ). They're also a Scrum team that truly embody best practices from TDD, BDD and DevOps. Although experience with Ruby is pretty handy, they are open to Developers that have worked with other languages (Python, Java, Perl, Elixir, JavaScript etc). As they've got multiple Senior Developers with several years of Ruby experience - so it's a great learning environment to anyone wanting to join. They also have a good training budget for anyone joining to help get you up to speed. Ideally, you'll have; * Experience with Ruby OR years of commercial experience with other programming languages * Database Skills; SQL & NoSQL * Good Linux/Unix skills * Experience with cloud services (Azure, AWS or GCP) Experience with the following is highly desirable; * Docker/Kubernetes * HTML, CSS and JavaScript * Working in a data driven environment Their platform supports research (and is incredibly data focused) - with tangible benefits to healthcare/medicine and very relevant to worldwide events as of late. Working here you will know that all your efforts are making a really positive impact globally. In return the company are offering a competitive salary with good benefits (more than happy to discuss this in detail upfront) - also they offer 100% remote working. If you think you're up to the challenge and enjoy working in a technically demanding, but yet really rewarding environment please apply and/or drop Douglas Paget at Cathcart Technology a message
16/05/2024
Full time
A Scottish SaaS Organisation are looking for a skilled Senior/Software Developer (who's keen to work with or learn Ruby ) to join their established Dev Team, on a fully remote basis in the UK. Opportunity to with a modern tech stack, alongside some really strong Developers in a very rewarding environment. The company are well-established (they've been running for over 10 years) and have been going through a period of growth for the past few years now - they have recently brought in some really high-profile clients and are now recognised as one of the leaders in their field. Their development team currently works fully remote and they are offering this long-term (providing you are based in the UK - however they do have a preference for central Scotland). Currently the Development team is 35 strong, boasting Back End, Front End, Full Stack Developers, DevOps Engineers, Data Engineers and Product Managers - it's a really established environment. The team enjoy working with a really modern tech stack ( Ruby on Rails, React/Redux, NodeJS, Azure, Docker and Kubernetes ). They're also a Scrum team that truly embody best practices from TDD, BDD and DevOps. Although experience with Ruby is pretty handy, they are open to Developers that have worked with other languages (Python, Java, Perl, Elixir, JavaScript etc). As they've got multiple Senior Developers with several years of Ruby experience - so it's a great learning environment to anyone wanting to join. They also have a good training budget for anyone joining to help get you up to speed. Ideally, you'll have; * Experience with Ruby OR years of commercial experience with other programming languages * Database Skills; SQL & NoSQL * Good Linux/Unix skills * Experience with cloud services (Azure, AWS or GCP) Experience with the following is highly desirable; * Docker/Kubernetes * HTML, CSS and JavaScript * Working in a data driven environment Their platform supports research (and is incredibly data focused) - with tangible benefits to healthcare/medicine and very relevant to worldwide events as of late. Working here you will know that all your efforts are making a really positive impact globally. In return the company are offering a competitive salary with good benefits (more than happy to discuss this in detail upfront) - also they offer 100% remote working. If you think you're up to the challenge and enjoy working in a technically demanding, but yet really rewarding environment please apply and/or drop Douglas Paget at Cathcart Technology a message
Lead Radar Developer/Pricing Analyst - HYBRID/REMOTE We have a fantastic opportunity for an experienced individual to join one of our biggest customers. They are a leading force in their industry sector and are consistently receiving awards for being a top employer who take great care looking after their staff. Lead Radar Developer We have an exciting opportunity for an Lead Pricing Implementation Analyst to join the Pricing team based in Hampshire. The Lead Implementation Analyst role will involve the management and deployment of pricing models and underwriting rules across risk and retail pricing which will be key ensuring the client meets its strategic goals. Main Responsibilities as Lead Radar Developer: Develop, validate, review and promote Radar Live models for Risk and Market Pricing. Integration of models ahead of deployment Responsible for XML changes within model Build and deployment of Percayso quote manipulation rules. Manage Radar defects arising from other areas of business from BAU/Standard/Project changes. Radar version/licence updates Enrichment capstone specification maintenance Provide impact assessments for BAU, Standard &Project changes. Ownership and maintenance of Pricing Product Spec documents Ensuring accuracy of Private Car, Commercial Vehicle, Motorcycle and Household rates and rules on internal systems and third party SWH. Management, development and coaching of more Junior Implementation Analysts. Excellent at creating innovative solutions to problems and constantly striving to improve process. Iteratively creating and improving best practices and standards for the team, and ensuring they are clearly communicated and adopted. Excellent spoken and written communication, with the ability to engage constructively in both technical and non-technical discussions at all levels. Ensure close collaboration and alignment with Product teams to ensure knowledge sharing and understanding of what the product builds are trying to achieve. Deputise for the Pricing implementation manager when necessary. Skills and experience you need as Lead Radar Developer Educated to A-level or equivalent with numerical disciplines studied. Experience in insurance pricing, underwriting or product writing. Experienced user of Radar and Radar Live Proven experience of devising solutions to business problems. Good understanding of messaging structures and transform for various SWHs and how they interact Effective coaching of junior staff and development of pricing skills. Experience of dealing with and influencing colleagues at all levels up to, and including, senior management and directors. Ability to understand complex rating structures and offer solutions for efficient builds Self-motivated, with the drive, energy and ability to work on own initiative. Very strong planning, prioritisation and organisational skills. Delivery of high quality pricing projects from start to end with minimal oversight Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
16/05/2024
Full time
Lead Radar Developer/Pricing Analyst - HYBRID/REMOTE We have a fantastic opportunity for an experienced individual to join one of our biggest customers. They are a leading force in their industry sector and are consistently receiving awards for being a top employer who take great care looking after their staff. Lead Radar Developer We have an exciting opportunity for an Lead Pricing Implementation Analyst to join the Pricing team based in Hampshire. The Lead Implementation Analyst role will involve the management and deployment of pricing models and underwriting rules across risk and retail pricing which will be key ensuring the client meets its strategic goals. Main Responsibilities as Lead Radar Developer: Develop, validate, review and promote Radar Live models for Risk and Market Pricing. Integration of models ahead of deployment Responsible for XML changes within model Build and deployment of Percayso quote manipulation rules. Manage Radar defects arising from other areas of business from BAU/Standard/Project changes. Radar version/licence updates Enrichment capstone specification maintenance Provide impact assessments for BAU, Standard &Project changes. Ownership and maintenance of Pricing Product Spec documents Ensuring accuracy of Private Car, Commercial Vehicle, Motorcycle and Household rates and rules on internal systems and third party SWH. Management, development and coaching of more Junior Implementation Analysts. Excellent at creating innovative solutions to problems and constantly striving to improve process. Iteratively creating and improving best practices and standards for the team, and ensuring they are clearly communicated and adopted. Excellent spoken and written communication, with the ability to engage constructively in both technical and non-technical discussions at all levels. Ensure close collaboration and alignment with Product teams to ensure knowledge sharing and understanding of what the product builds are trying to achieve. Deputise for the Pricing implementation manager when necessary. Skills and experience you need as Lead Radar Developer Educated to A-level or equivalent with numerical disciplines studied. Experience in insurance pricing, underwriting or product writing. Experienced user of Radar and Radar Live Proven experience of devising solutions to business problems. Good understanding of messaging structures and transform for various SWHs and how they interact Effective coaching of junior staff and development of pricing skills. Experience of dealing with and influencing colleagues at all levels up to, and including, senior management and directors. Ability to understand complex rating structures and offer solutions for efficient builds Self-motivated, with the drive, energy and ability to work on own initiative. Very strong planning, prioritisation and organisational skills. Delivery of high quality pricing projects from start to end with minimal oversight Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Spectrum IT Recruitment (South) Ltd
Southampton, Hampshire
Infrastructure Manager Excellent opportunity for an Infrastructure Manager to join an excellent clients established team. The successful candidate will responsible for managing all technical aspects of our clients infrastructure estate; including co-lo and AWS (EC2, RDS and Kubernetes). The Infrastructure and Manager will also take responsibility for information security management. To be successful in this role, you will be experienced working with open-source technologies and will need to be experienced in managing data centres, along with cloud (preferable AWS). The successful Infrastructure Manager should be comfortable working in a fast paced environment managing all infrastructure for a system with 100s of thousands of end users. The role will remain very much hands on and would suit someone with 1-2 years od management experience or someone who is looking to take a step up into a management role. This role will have 2 direct reports. This is a fully remote position but you may be required to attend the odd company meeting in the Hampshire area. Skills required: Minimum of 5 years Infrastructure/DevOps experience within a software product organisation Experience managing risk to data assets Experience using configuration management systems - puppet Strong understanding and experience of maintaining Linux (RHEL) operating system Demonstrable commitment to learning and professional development Results orientated with excellent communication and interpersonal skills. Good understanding of TCP, HTTP, Networking and security appliances Key responsibilities: Oversee maintenance and technical operations of compute environments ensuring availability, integrity and confidentiality of data assets and services Line management of infrastructure/DevOps engineers Experiment with new technology with a view to continually improving service delivery Take ownership and improve upon risk management processes If you feel you have the skills and experience for this opportunity, please contact Oliver Wilson or email (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Infrastructure Manager Excellent opportunity for an Infrastructure Manager to join an excellent clients established team. The successful candidate will responsible for managing all technical aspects of our clients infrastructure estate; including co-lo and AWS (EC2, RDS and Kubernetes). The Infrastructure and Manager will also take responsibility for information security management. To be successful in this role, you will be experienced working with open-source technologies and will need to be experienced in managing data centres, along with cloud (preferable AWS). The successful Infrastructure Manager should be comfortable working in a fast paced environment managing all infrastructure for a system with 100s of thousands of end users. The role will remain very much hands on and would suit someone with 1-2 years od management experience or someone who is looking to take a step up into a management role. This role will have 2 direct reports. This is a fully remote position but you may be required to attend the odd company meeting in the Hampshire area. Skills required: Minimum of 5 years Infrastructure/DevOps experience within a software product organisation Experience managing risk to data assets Experience using configuration management systems - puppet Strong understanding and experience of maintaining Linux (RHEL) operating system Demonstrable commitment to learning and professional development Results orientated with excellent communication and interpersonal skills. Good understanding of TCP, HTTP, Networking and security appliances Key responsibilities: Oversee maintenance and technical operations of compute environments ensuring availability, integrity and confidentiality of data assets and services Line management of infrastructure/DevOps engineers Experiment with new technology with a view to continually improving service delivery Take ownership and improve upon risk management processes If you feel you have the skills and experience for this opportunity, please contact Oliver Wilson or email (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Platform Engineer vacancy requiring profound .NET knowledge for our Zurich based client in the financial sector . Your tasks: Designing, developing, and maintaining high-performance, scalable, and reliable .NET-based platforms Modernizing, engineering, and maintaining of all platform components Implementing processes for fully automated operation of application platforms Supporting the leadership in driving the platform towards the committed objectives Optimizing platform performance through code optimization, caching strategies, and other techniques Collaborating with software engineers, architects, and product managers to understand requirements and translate them into technical solutions Your experience/knowledge: Demonstrated experience of working with .NET platforms Proficiency in DevOps processes and automation using tools such as Octopus, Jenkins, and Ansible Solid experience of working in modern yet secure environments Familiarity with cloud technologies, particularly Kubernetes and Azure Experience of working as ITSO/AR Language skills: English - fluent verbally and written Your soft skills: Excellent problem-solving and debugging skills Strong communication and collaboration abilities Location: Zurich, Switzerland Sector: Financial Start: ASAP Duration: 12MM+ Ref .Nr.: BH21664 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
16/05/2024
Project-based
Platform Engineer vacancy requiring profound .NET knowledge for our Zurich based client in the financial sector . Your tasks: Designing, developing, and maintaining high-performance, scalable, and reliable .NET-based platforms Modernizing, engineering, and maintaining of all platform components Implementing processes for fully automated operation of application platforms Supporting the leadership in driving the platform towards the committed objectives Optimizing platform performance through code optimization, caching strategies, and other techniques Collaborating with software engineers, architects, and product managers to understand requirements and translate them into technical solutions Your experience/knowledge: Demonstrated experience of working with .NET platforms Proficiency in DevOps processes and automation using tools such as Octopus, Jenkins, and Ansible Solid experience of working in modern yet secure environments Familiarity with cloud technologies, particularly Kubernetes and Azure Experience of working as ITSO/AR Language skills: English - fluent verbally and written Your soft skills: Excellent problem-solving and debugging skills Strong communication and collaboration abilities Location: Zurich, Switzerland Sector: Financial Start: ASAP Duration: 12MM+ Ref .Nr.: BH21664 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
An opportunity has arisen for a Cost Engineer/Estimator with NEC 3 experience to join the team managing change and the supporting documents and processes reporting to the Change Manager. Summary of key duties & responsibilities Support daily CEMAR co-ordination Support production and maintenance of Compensation Event (CE), Early Warnings (EW), General Communications (GC), Contractor Instructions (CI) and Variation Orders (VO) Ensure stakeholder actions are carried out within the required timescales Secretary for weekly change meetings Track and follow all Compensation Event actions and facilitate the QS, estimators and planners in production of the CE quotations. Maintain and update the CE register and other such reports Experience Cost Management Estimating Experience of on NEC 3 contracts Skills & Attributes Strong verbal and written communication skills Good IT literacy Experience of Change Management desirable Understanding and use of CEMAR desirable Large construction site experience desirable Experience of Asite would be desirable Qualifications From a technical background Please visit our website to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy
16/05/2024
Project-based
An opportunity has arisen for a Cost Engineer/Estimator with NEC 3 experience to join the team managing change and the supporting documents and processes reporting to the Change Manager. Summary of key duties & responsibilities Support daily CEMAR co-ordination Support production and maintenance of Compensation Event (CE), Early Warnings (EW), General Communications (GC), Contractor Instructions (CI) and Variation Orders (VO) Ensure stakeholder actions are carried out within the required timescales Secretary for weekly change meetings Track and follow all Compensation Event actions and facilitate the QS, estimators and planners in production of the CE quotations. Maintain and update the CE register and other such reports Experience Cost Management Estimating Experience of on NEC 3 contracts Skills & Attributes Strong verbal and written communication skills Good IT literacy Experience of Change Management desirable Understanding and use of CEMAR desirable Large construction site experience desirable Experience of Asite would be desirable Qualifications From a technical background Please visit our website to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy
About Us We are the International Division of our client, quoted on the LSE. Our client provides innovative and high-quality engineered components for the fenestration industry. The Division operates in Europe, Africa, Asia, Australia and Latin America. It is headquartered in Bologna and besides in Italy, it has manufacturing operations in the UK, China and Australia, along with sales and distribution units with light assembly facilities in Argentina, France, Greece, India, Spain, Turkey, Brasil, Germany and the United Arab Emirates. Our client's products are sold into residential and commercial applications all over the world under the Schlegel brand for sealing solutions to aluminium, PVCu and timber applications, the Giesse brand for hardware systems in aluminium doors and windows and the Reguitti brand for doors and windows handles. What You'll Do For our plant located in Henlow, we are looking for a Maintenance Engineer to join our team. Your main tasks & responsibilities Maintain and service all production machinery, using a multi-skilled approach, in accordance with manufacturers OEM'S Provide frontline engineering support Assist the Engineering Supervisor in minimising machine down time by proposing and introducing improved maintenance programmes and continuous improvement ideas Execute DPM/PPM systems Carry out property/facility maintenance duties as required Carry out routine statutory checks as required Complete a breakdown/fault log on a daily basis Liaise with the cell leaders on a daily basis providing engineering support Liaise with contracted service providers when on site, sign on/off in line with the companies site visitor/"permit to work" procedures Ensure TDI Monitoring system is operating correctly at all times Monitor engineering stock usage, order spares as required to provide continuous production support Participate in continuous improvement programmes Complete additional skills training as required by the company To provide out of hours "call-out" service Carry out such other duties as the management team may reasonably require To adhere to all Health, Safety and Environmental procedures To report any unsafe acts or Health, Safety and Environmental incidents Key Contacts Engineering Manager Engineering Supervisor Plant Manager Production Manager Shift Supervisors Key Outputs Contribute to smooth operation of production plant and site facilities. Key Skills Ideally Electrically Biased Multi Skilled Apprenticeship and NVQ level 3 Electrical 18th Edition qualification desirable Technically competent Knowledge of electrical/mechanical DPM/PPM procedures an advantage Knowledge of hydraulic and pneumatic systems an advantage Conversant with electrical/PLC control systems desirable Conversant with H&S rules, regulations and best practices (LOTO) Ability to prioritise workload and concisely record information Basic IT Knowledge Be able to work independently and part of a team "Hands on" and "can do" approach Additional Information Competitive Salary Immediate start
16/05/2024
Full time
About Us We are the International Division of our client, quoted on the LSE. Our client provides innovative and high-quality engineered components for the fenestration industry. The Division operates in Europe, Africa, Asia, Australia and Latin America. It is headquartered in Bologna and besides in Italy, it has manufacturing operations in the UK, China and Australia, along with sales and distribution units with light assembly facilities in Argentina, France, Greece, India, Spain, Turkey, Brasil, Germany and the United Arab Emirates. Our client's products are sold into residential and commercial applications all over the world under the Schlegel brand for sealing solutions to aluminium, PVCu and timber applications, the Giesse brand for hardware systems in aluminium doors and windows and the Reguitti brand for doors and windows handles. What You'll Do For our plant located in Henlow, we are looking for a Maintenance Engineer to join our team. Your main tasks & responsibilities Maintain and service all production machinery, using a multi-skilled approach, in accordance with manufacturers OEM'S Provide frontline engineering support Assist the Engineering Supervisor in minimising machine down time by proposing and introducing improved maintenance programmes and continuous improvement ideas Execute DPM/PPM systems Carry out property/facility maintenance duties as required Carry out routine statutory checks as required Complete a breakdown/fault log on a daily basis Liaise with the cell leaders on a daily basis providing engineering support Liaise with contracted service providers when on site, sign on/off in line with the companies site visitor/"permit to work" procedures Ensure TDI Monitoring system is operating correctly at all times Monitor engineering stock usage, order spares as required to provide continuous production support Participate in continuous improvement programmes Complete additional skills training as required by the company To provide out of hours "call-out" service Carry out such other duties as the management team may reasonably require To adhere to all Health, Safety and Environmental procedures To report any unsafe acts or Health, Safety and Environmental incidents Key Contacts Engineering Manager Engineering Supervisor Plant Manager Production Manager Shift Supervisors Key Outputs Contribute to smooth operation of production plant and site facilities. Key Skills Ideally Electrically Biased Multi Skilled Apprenticeship and NVQ level 3 Electrical 18th Edition qualification desirable Technically competent Knowledge of electrical/mechanical DPM/PPM procedures an advantage Knowledge of hydraulic and pneumatic systems an advantage Conversant with electrical/PLC control systems desirable Conversant with H&S rules, regulations and best practices (LOTO) Ability to prioritise workload and concisely record information Basic IT Knowledge Be able to work independently and part of a team "Hands on" and "can do" approach Additional Information Competitive Salary Immediate start
Platform Engineer vacancy requiring profound API and Streaming platforms knowledge for our Zurich based client in the financial sector . Your tasks: Designing, developing, and maintaining high-performance APIs and streaming solutions to support our platform's functionality and scalability requirements Collaborating with product managers, software engineers, and other stakeholders to define API specifications, integration requirements, and streaming protocols Implementing best practices for API design, including versioning, authentication, authorization, and documentation to ensure developer-friendly interfaces Architecting and optimizing microservices-based systems to enable efficient data streaming, Real Time processing, and event-driven architectures Troubleshooting and debugging complex issues related to API integrations, data streaming, and platform performance, and implementing effective solutions Your experience/knowledge: Proficiency in programming languages such as Java, Python, or Go, and experience with API frameworks Experience with streaming technologies like Kafka, Apigee, Apache Flink, or Spark Streaming, and Real Time data processing frameworks Strong understanding of microservices architecture, containerization and cloud computing platforms Solid understanding of API security best practices, OAuth, JWT, and API gateway technologies Language skills: English - fluent in written and spoken Your soft skills: Excellent problem-solving skills, attention to detail, and ability to thrive in a fast-paced, collaborative environment Effective communication skills and ability to articulate technical concepts to non-technical stakeholders Location: Zurich, Switzerland Sector: Financial Start: ASAP Duration: 12MM+ Ref .Nr.: BH21638 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
16/05/2024
Project-based
Platform Engineer vacancy requiring profound API and Streaming platforms knowledge for our Zurich based client in the financial sector . Your tasks: Designing, developing, and maintaining high-performance APIs and streaming solutions to support our platform's functionality and scalability requirements Collaborating with product managers, software engineers, and other stakeholders to define API specifications, integration requirements, and streaming protocols Implementing best practices for API design, including versioning, authentication, authorization, and documentation to ensure developer-friendly interfaces Architecting and optimizing microservices-based systems to enable efficient data streaming, Real Time processing, and event-driven architectures Troubleshooting and debugging complex issues related to API integrations, data streaming, and platform performance, and implementing effective solutions Your experience/knowledge: Proficiency in programming languages such as Java, Python, or Go, and experience with API frameworks Experience with streaming technologies like Kafka, Apigee, Apache Flink, or Spark Streaming, and Real Time data processing frameworks Strong understanding of microservices architecture, containerization and cloud computing platforms Solid understanding of API security best practices, OAuth, JWT, and API gateway technologies Language skills: English - fluent in written and spoken Your soft skills: Excellent problem-solving skills, attention to detail, and ability to thrive in a fast-paced, collaborative environment Effective communication skills and ability to articulate technical concepts to non-technical stakeholders Location: Zurich, Switzerland Sector: Financial Start: ASAP Duration: 12MM+ Ref .Nr.: BH21638 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
Global Data Quality & Data Management Specialist Preferred start date: end of May/early June End date/period: 4 months + option to extend Hybrid working - 2/3 days in Eindhoven per week Our client enables a smarter, safer and more sustainable world through innovation. As the world leader in secure connectivity solutions for Embedded applications, our client is pushing boundaries in the automotive, industrial & IoT, mobile, and communication infrastructure markets. Built on more than 60 years of combined experience and expertise, the company has approximately 34,500 employees in more than 30 countries and posted revenue of $13.29 billion in 2023. Our client has initiated its digital transformation in 2021, with a strategic investment in modernizing its digital infrastructure. One of the key pillars of its Digital Transformation is Enterprise Data, which resulted mid-2023 in the set-up of a Central Data Office, headed by a CDO. This newly formed team aims at maximizing the power of data, analytics, AI and ML, to enable making informed decisions, to improve our customers and employee experience, operational efficiency as well of growth. The Central Data Office team is structured around key areas of capabilities, such as Data Analytics Portfolio, Data Platforms, Data Architecture, Data Literacy and Data Governance. We are looking for a Global Data Quality Specialist, to complement their Data Governance team. The Data Quality Specialist will be ensuring adherence to our client's enterprise data governance framework for data practices, policies, standards and data quality improvement, both at a technical and functional level. Your key responsibilities : . Engage with internal stakeholders of our data domains, supporting implementation of the overall enterprise data quality roadmap . Help establish the roles and responsibilities as well as principles related to Data Quality in our data domains, ensuring accountability for the development of data stewardship and data assets of our client . Facilitate the development and implementation of high Data Quality standards to ensure reliability, consistency, and completeness, in close collaboration with Data Governance: definition of business rules, use of corporate tools, development of data quality dashboards, adoption of policies and best practices, applied at raw data (including data profiling) as well as data products . Help implement detailed data quality knowledge to key stakeholders including data stewards, owners and sometimes even Project Owners at a higher level. Securing consistency and effectiveness by using workflow, processes (issues management: identification and resolution, escalation process), life cycle management . Help establish data quality metrics, monitor frequently, ensure adoption to quality requirements, coordinate improvement plans Your team: You will report to the Data Governance, Literacy & Change management Manager. Together, you will make critical contribution to the implementation of the Data Strategy and Digital Transformation journey at our client. The team offers high level of energy and passion, open collaboration environment and opportunities to learn from each other for personal growth. Your profile: * Have Master degree in Data management/Analytics, Information Technology, Mathematics, Statistics or related field, and 5-10 years of experience in the industry or a service company in close relation with Data Quality and Data Management in a Data Mesh environment * Strong understanding of data governance & data management practices, with demonstrated experience in implementing Data Quality in federated data domains * Knowledge and understanding of data and technological landscape (DTAP) of transactional systems, data management, processes and data analytics consumption * Knowledge of data quality related frameworks, best practices, privacy, regulatory requirements (such as SOX or GDPR) and emerging technologies such as AI/ML and Generative AI * Strong communication skills used to drive change & guide data (quality) stewardship * Demonstrate interpersonal capacities to collaborate and relate openly with diverse groups of international stakeholders across organizations * With strong attention to detail and accuracy, you are reliable, accountable, a curious and persistent team player, proactive, structured, with drive and autonomy. Your hands-on mentality help you achieve results together with your project team * Have a strong drive to work out loud while gaining control and governing of your data landscape * Be able to seamlessly explain various Data Quality Dimensions and provide easy examples to get stakeholders to adopt and make swift steps forward in consistent scorecard * At least 1 year of experience with Informatica IDQ and/or CDQ in an enterprise environment * Experience with Enterprise Data Governance Solutions such as Informatica Cloud Data Governance & Catalog, Axon, Collibra, Alation or others * Agile/SCRUM Project management (including Jira tool) would be a plus * Experience within the Semiconductor industry as a nice-to-have
16/05/2024
Project-based
Global Data Quality & Data Management Specialist Preferred start date: end of May/early June End date/period: 4 months + option to extend Hybrid working - 2/3 days in Eindhoven per week Our client enables a smarter, safer and more sustainable world through innovation. As the world leader in secure connectivity solutions for Embedded applications, our client is pushing boundaries in the automotive, industrial & IoT, mobile, and communication infrastructure markets. Built on more than 60 years of combined experience and expertise, the company has approximately 34,500 employees in more than 30 countries and posted revenue of $13.29 billion in 2023. Our client has initiated its digital transformation in 2021, with a strategic investment in modernizing its digital infrastructure. One of the key pillars of its Digital Transformation is Enterprise Data, which resulted mid-2023 in the set-up of a Central Data Office, headed by a CDO. This newly formed team aims at maximizing the power of data, analytics, AI and ML, to enable making informed decisions, to improve our customers and employee experience, operational efficiency as well of growth. The Central Data Office team is structured around key areas of capabilities, such as Data Analytics Portfolio, Data Platforms, Data Architecture, Data Literacy and Data Governance. We are looking for a Global Data Quality Specialist, to complement their Data Governance team. The Data Quality Specialist will be ensuring adherence to our client's enterprise data governance framework for data practices, policies, standards and data quality improvement, both at a technical and functional level. Your key responsibilities : . Engage with internal stakeholders of our data domains, supporting implementation of the overall enterprise data quality roadmap . Help establish the roles and responsibilities as well as principles related to Data Quality in our data domains, ensuring accountability for the development of data stewardship and data assets of our client . Facilitate the development and implementation of high Data Quality standards to ensure reliability, consistency, and completeness, in close collaboration with Data Governance: definition of business rules, use of corporate tools, development of data quality dashboards, adoption of policies and best practices, applied at raw data (including data profiling) as well as data products . Help implement detailed data quality knowledge to key stakeholders including data stewards, owners and sometimes even Project Owners at a higher level. Securing consistency and effectiveness by using workflow, processes (issues management: identification and resolution, escalation process), life cycle management . Help establish data quality metrics, monitor frequently, ensure adoption to quality requirements, coordinate improvement plans Your team: You will report to the Data Governance, Literacy & Change management Manager. Together, you will make critical contribution to the implementation of the Data Strategy and Digital Transformation journey at our client. The team offers high level of energy and passion, open collaboration environment and opportunities to learn from each other for personal growth. Your profile: * Have Master degree in Data management/Analytics, Information Technology, Mathematics, Statistics or related field, and 5-10 years of experience in the industry or a service company in close relation with Data Quality and Data Management in a Data Mesh environment * Strong understanding of data governance & data management practices, with demonstrated experience in implementing Data Quality in federated data domains * Knowledge and understanding of data and technological landscape (DTAP) of transactional systems, data management, processes and data analytics consumption * Knowledge of data quality related frameworks, best practices, privacy, regulatory requirements (such as SOX or GDPR) and emerging technologies such as AI/ML and Generative AI * Strong communication skills used to drive change & guide data (quality) stewardship * Demonstrate interpersonal capacities to collaborate and relate openly with diverse groups of international stakeholders across organizations * With strong attention to detail and accuracy, you are reliable, accountable, a curious and persistent team player, proactive, structured, with drive and autonomy. Your hands-on mentality help you achieve results together with your project team * Have a strong drive to work out loud while gaining control and governing of your data landscape * Be able to seamlessly explain various Data Quality Dimensions and provide easy examples to get stakeholders to adopt and make swift steps forward in consistent scorecard * At least 1 year of experience with Informatica IDQ and/or CDQ in an enterprise environment * Experience with Enterprise Data Governance Solutions such as Informatica Cloud Data Governance & Catalog, Axon, Collibra, Alation or others * Agile/SCRUM Project management (including Jira tool) would be a plus * Experience within the Semiconductor industry as a nice-to-have
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Stoke-on-trent, Staffordshire
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
16/05/2024
Full time
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. 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Join a team at the heart of the global economy! The Department for Business and Trade (DBT) and Inspire People are partnering together to bring you an exciting opportunity for three Senior Delivery Managers responsible for delivering products, services and workstreams of varying sizes, maturity and at different stages of the life cycle (from discoveries through to live). Salary between £52,000 to £65,600 (dependent on competency and location) plus excellent Civil Service benefits. Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. DBT work in multi-disciplinary teams to deliver transformation which supports export and investment strategies. They use digital tools to allow UK businesses to take full advantage of trade opportunities, including those arising from delivering trade agreements, helping to facilitate UK exports as well as working on digital projects to support inward UK investment from abroad. Delivery Managers in DBT work within a community of practice, supporting each other to improve agile practices across the department and deliver in line with the department's priorities of trade, investment, export promotion and support the UK's agenda for a Global Britain. About the roles There are three roles available, one in the Licencing for International Trade and Enterprise 'LITE' programme, which has been established to deliver a new licensing platform for exporting and importing strategically controlled goods. The other two roles will support the enabling teams in the Technology Services Portfolio. One will work with the Technology Services team to deliver value through working with partners across government to deliver new systems that will transform government technology, whilst delivering customised solutions for DBT. The Technology Services team manage and assure the baseline platforms, applications and services that support DBT business objectives and outcomes by putting users and quality of service at the heart of what they do. The other will manage the Site Reliability Engineering (SRE) team and deliver several priority technology and infrastructure projects and programmes across DDaT. The SRE team provides critical operational support to all DDaT services and teams. They also provide tooling for the day to day working of all development teams, make sure that all the development work adheres to policy standards, provide ongoing support for hosting, and CD/CI pipeline. Main responsibilities You will be: . Helping to build the right environment for the team to deliver, collaborate, communicate, and focus on the most important outcomes . Improving processes and removing obstacles within the team and outside of it, iterating the existing approaches and facilitating new ways of doing things . Ensuring the team has the right set of skills and providing direction on how that should change as the product is developed . Managing dependencies and risks across DBT and with other government departments to remove blockers or obstacles to delivery . Using your understanding of agile practices to be able to adapt them to suit the team you are working with and guide continual improvement . Line managing, mentoring and coaching other members of the professional community, your team, and possibly colleagues outside of DDaT Skills and experience It is essential that you have: . Experience of Agile and Lean practices in a cross functional team, with an emphasis on user-centred design . Experience of delivering a full product life cycle . Strong communication and stakeholder management skills . The ability to support with governance/continuous improvement . The ability to balance business needs against cost/time to build If you are applying for either of the technical delivery roles, it is also essential that you have . Experience leading technical projects and/or programmes It is desirable that you have: . Experience of financial management . Experience of commercial management How to apply As we are recruiting into multiple teams in this vacancy, please indicate which role/s you would like to be considered for - you can select multiple. How DBT interview At the interview stage for these roles, you will be asked to demonstrate relevant Technical Skills and Behaviours from the Success Profiles framework. These are role specific and in line with the DDaT Capability Framework. If you are invited to interview, you will receive the questions about Technical Skills in advance. Technical Skills . Agile and Lean practices . Communicating between the technical and non-technical . Life cycle perspective . Maintaining delivery momentum . Making a process work . Planning . Team dynamics and collaboration Behaviours . Communicating and Influencing . Delivering at Pace Benefits If you join DBT, you will get: learning and development tailored to your role a flexible, hybrid working environment with options like condensed hours a culture encouraging inclusion and diversity a Civil Service pension with an average employer contribution of 27% annual leave starting at 25 days rising to 30 days with service three paid volunteering days a year an employee benefits programme including cycle to work More about DBT These roles can only be worked from within the UK, not overseas. To pass the SC Clearance, you need to have resided in the UK for the last 3 out of 5 years. If you would like to apply for this role, please click 'Apply' or contact Keesha Paulsen for more information.
16/05/2024
Full time
Join a team at the heart of the global economy! The Department for Business and Trade (DBT) and Inspire People are partnering together to bring you an exciting opportunity for three Senior Delivery Managers responsible for delivering products, services and workstreams of varying sizes, maturity and at different stages of the life cycle (from discoveries through to live). Salary between £52,000 to £65,600 (dependent on competency and location) plus excellent Civil Service benefits. Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. DBT work in multi-disciplinary teams to deliver transformation which supports export and investment strategies. They use digital tools to allow UK businesses to take full advantage of trade opportunities, including those arising from delivering trade agreements, helping to facilitate UK exports as well as working on digital projects to support inward UK investment from abroad. Delivery Managers in DBT work within a community of practice, supporting each other to improve agile practices across the department and deliver in line with the department's priorities of trade, investment, export promotion and support the UK's agenda for a Global Britain. About the roles There are three roles available, one in the Licencing for International Trade and Enterprise 'LITE' programme, which has been established to deliver a new licensing platform for exporting and importing strategically controlled goods. The other two roles will support the enabling teams in the Technology Services Portfolio. One will work with the Technology Services team to deliver value through working with partners across government to deliver new systems that will transform government technology, whilst delivering customised solutions for DBT. The Technology Services team manage and assure the baseline platforms, applications and services that support DBT business objectives and outcomes by putting users and quality of service at the heart of what they do. The other will manage the Site Reliability Engineering (SRE) team and deliver several priority technology and infrastructure projects and programmes across DDaT. The SRE team provides critical operational support to all DDaT services and teams. They also provide tooling for the day to day working of all development teams, make sure that all the development work adheres to policy standards, provide ongoing support for hosting, and CD/CI pipeline. Main responsibilities You will be: . Helping to build the right environment for the team to deliver, collaborate, communicate, and focus on the most important outcomes . Improving processes and removing obstacles within the team and outside of it, iterating the existing approaches and facilitating new ways of doing things . Ensuring the team has the right set of skills and providing direction on how that should change as the product is developed . Managing dependencies and risks across DBT and with other government departments to remove blockers or obstacles to delivery . Using your understanding of agile practices to be able to adapt them to suit the team you are working with and guide continual improvement . Line managing, mentoring and coaching other members of the professional community, your team, and possibly colleagues outside of DDaT Skills and experience It is essential that you have: . Experience of Agile and Lean practices in a cross functional team, with an emphasis on user-centred design . Experience of delivering a full product life cycle . Strong communication and stakeholder management skills . The ability to support with governance/continuous improvement . The ability to balance business needs against cost/time to build If you are applying for either of the technical delivery roles, it is also essential that you have . Experience leading technical projects and/or programmes It is desirable that you have: . Experience of financial management . Experience of commercial management How to apply As we are recruiting into multiple teams in this vacancy, please indicate which role/s you would like to be considered for - you can select multiple. How DBT interview At the interview stage for these roles, you will be asked to demonstrate relevant Technical Skills and Behaviours from the Success Profiles framework. These are role specific and in line with the DDaT Capability Framework. If you are invited to interview, you will receive the questions about Technical Skills in advance. Technical Skills . Agile and Lean practices . Communicating between the technical and non-technical . Life cycle perspective . Maintaining delivery momentum . Making a process work . Planning . Team dynamics and collaboration Behaviours . Communicating and Influencing . Delivering at Pace Benefits If you join DBT, you will get: learning and development tailored to your role a flexible, hybrid working environment with options like condensed hours a culture encouraging inclusion and diversity a Civil Service pension with an average employer contribution of 27% annual leave starting at 25 days rising to 30 days with service three paid volunteering days a year an employee benefits programme including cycle to work More about DBT These roles can only be worked from within the UK, not overseas. To pass the SC Clearance, you need to have resided in the UK for the last 3 out of 5 years. If you would like to apply for this role, please click 'Apply' or contact Keesha Paulsen for more information.
Oracle DBA Tech Team Lead/Manager Salary: Open + Bonus Location: Chelmsford, MA On-site: 5 days/week *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 10+ years Oracle EBS (11i/R12) 5+ years in ERP Cloud platform 20+ years of experience as Oracle ERP APPS DBA Managerial/supervisory experience Minimum execution of two Upgrade cycles in the past. Will be responsible for Cutover Downtime reduction through process improvements in each Upgrade iteration, must have experience in EBS Application architecture, Concurrent managers, Workflow, layout of application on infrastructure, etc. Excellent knowledge in cloning, patching, backup recovery of ERP application including knowledge of ODI, FAW/ADW, Performance tuning, SQL profiling. Hands on experience of RMAN, Backup Management and different Recovery techniques. Design and Implement disaster recovery plans. Responsibilities You will support the following levels: Physical - you will be responsible for the physical and technical oriented aspects eg, storage, security, networking and more; Application - you will handle all application-related issues (eg, queries, users, Embedded SQL's etc.) You will ensure database resources are sized properly and a design strategy is developed to make sure that the database is maintained at a healthy size. You will ensure availability and performance of multi database and application environments with very large volumes and sizes. Responsible to manage Oracle Cloud OCI platform and maintain the ongoing integrations and configurations to keep the Cloud platform in a healthy condition. You will manage or perform routine DBA tasks like database maintenance, backups, recovery, table space management, upgrades, etc. You will execute periodic health checks for databases and recommend changes that should be executed in the production environment to ensure optimal performance. You will interact and work with multiple infrastructure, Security, and IT teams as part of environment setup, maintenance, and support. This is an important function of this role. Plans and responds to service outages including backup and restore. Monitors system performance diagnosing software and hardware failures to resolution.
15/05/2024
Full time
Oracle DBA Tech Team Lead/Manager Salary: Open + Bonus Location: Chelmsford, MA On-site: 5 days/week *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 10+ years Oracle EBS (11i/R12) 5+ years in ERP Cloud platform 20+ years of experience as Oracle ERP APPS DBA Managerial/supervisory experience Minimum execution of two Upgrade cycles in the past. Will be responsible for Cutover Downtime reduction through process improvements in each Upgrade iteration, must have experience in EBS Application architecture, Concurrent managers, Workflow, layout of application on infrastructure, etc. Excellent knowledge in cloning, patching, backup recovery of ERP application including knowledge of ODI, FAW/ADW, Performance tuning, SQL profiling. Hands on experience of RMAN, Backup Management and different Recovery techniques. Design and Implement disaster recovery plans. Responsibilities You will support the following levels: Physical - you will be responsible for the physical and technical oriented aspects eg, storage, security, networking and more; Application - you will handle all application-related issues (eg, queries, users, Embedded SQL's etc.) You will ensure database resources are sized properly and a design strategy is developed to make sure that the database is maintained at a healthy size. You will ensure availability and performance of multi database and application environments with very large volumes and sizes. Responsible to manage Oracle Cloud OCI platform and maintain the ongoing integrations and configurations to keep the Cloud platform in a healthy condition. You will manage or perform routine DBA tasks like database maintenance, backups, recovery, table space management, upgrades, etc. You will execute periodic health checks for databases and recommend changes that should be executed in the production environment to ensure optimal performance. You will interact and work with multiple infrastructure, Security, and IT teams as part of environment setup, maintenance, and support. This is an important function of this role. Plans and responds to service outages including backup and restore. Monitors system performance diagnosing software and hardware failures to resolution.
IT Manager Permanent Leeds - Hybrid £50,000 - £55,000 An exciting opportunity for an IT Manager to join a leading localisation company in Leeds. This is a varied role that requires someone with a broad IT background who can take ownership of the organisation's IT estate, with both technical knowledge and the ability to be business facing. Key Responsibilities Manage and coordinate IT operations, including the support and maintenance of the IT estate Working to provide support and technical guidance on IT strategy Application support Support change requests Build long term relationships with outside outsource teams and suppliers for IT related products and services. Implement, manage and report on performance against SLAs and operational KPIs Evolve the IT operations team, processes, and strategy to continuously improve and meet the needs of the growing business To be suitable for the role you should have the following experience: Proven experience in an IT Management role Azure MS365 ISO27001/Cyber Essentials Strong stakeholder management Strong 3rd party management If this role would be of interest, then please apply to this advert and I will be in contact to give you more detail. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
15/05/2024
Full time
IT Manager Permanent Leeds - Hybrid £50,000 - £55,000 An exciting opportunity for an IT Manager to join a leading localisation company in Leeds. This is a varied role that requires someone with a broad IT background who can take ownership of the organisation's IT estate, with both technical knowledge and the ability to be business facing. Key Responsibilities Manage and coordinate IT operations, including the support and maintenance of the IT estate Working to provide support and technical guidance on IT strategy Application support Support change requests Build long term relationships with outside outsource teams and suppliers for IT related products and services. Implement, manage and report on performance against SLAs and operational KPIs Evolve the IT operations team, processes, and strategy to continuously improve and meet the needs of the growing business To be suitable for the role you should have the following experience: Proven experience in an IT Management role Azure MS365 ISO27001/Cyber Essentials Strong stakeholder management Strong 3rd party management If this role would be of interest, then please apply to this advert and I will be in contact to give you more detail. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.