Service Desk Technician - Onsite Cambridge up to £30K+ Benefits We are looking for an experienced service Desk Technician to join the UK's best IT infrastructure and services provider. Bringing IT solutions to life. What you will be doing * You will act as the central point of contact for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites. * logging incidents service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. * Provide 1st and 2nd line support on Microsoft 365, office applications, internal software * Performing device builds and facilitating desk moves What we are looking for: * Previous IT Service desk experience * Excellent communication skills at all levels * Knowledge of Microsoft 365 and Office apps * Experience with supporting CAD packages (solidworks autocad etc.) NOT ESSENTIAL * Knowledge of IT Infrastructure service and user administration activities (new joiners, folder management, password resets etc.) What we offer * Up to £30K working Monday - Friday * 20 days annual leave plus 10 personal days and an extra half day off on your birthday. * Enhanced Workplace Pension * Full training plan, dedicated to your continued learning and progression as well as access to fully funded courses and exams Interviews for this role will be taking place ASAP (2 stage process) so if you like the sound of it please apply with your CV right away and let's chat! Unfortunately, no sponsorship will be provided for this role. Service Desk Technician - Onsite Cambridge up to £30K+ Benefits
25/04/2024
Full time
Service Desk Technician - Onsite Cambridge up to £30K+ Benefits We are looking for an experienced service Desk Technician to join the UK's best IT infrastructure and services provider. Bringing IT solutions to life. What you will be doing * You will act as the central point of contact for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites. * logging incidents service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. * Provide 1st and 2nd line support on Microsoft 365, office applications, internal software * Performing device builds and facilitating desk moves What we are looking for: * Previous IT Service desk experience * Excellent communication skills at all levels * Knowledge of Microsoft 365 and Office apps * Experience with supporting CAD packages (solidworks autocad etc.) NOT ESSENTIAL * Knowledge of IT Infrastructure service and user administration activities (new joiners, folder management, password resets etc.) What we offer * Up to £30K working Monday - Friday * 20 days annual leave plus 10 personal days and an extra half day off on your birthday. * Enhanced Workplace Pension * Full training plan, dedicated to your continued learning and progression as well as access to fully funded courses and exams Interviews for this role will be taking place ASAP (2 stage process) so if you like the sound of it please apply with your CV right away and let's chat! Unfortunately, no sponsorship will be provided for this role. Service Desk Technician - Onsite Cambridge up to £30K+ Benefits
IT Support Technician Hull (East Yorkshire) Permanent £25,000 (DOE) IT Support Technician needed to provide IT tech support for a School based in Hull (East Yorkshire). DBS certificate required (Enhanced Disclosure). A chance to join a leading IT managed services business specialising in providing IT support into the Education sector. Start ideally in May/June 2024. Key experience + tasks will include: Providing day-to-day IT support for Desktop PCs, Mobile Devices, Laptops, Chromebooks and Tablets. Peripheral Support for Printers, Scanners, Interactive Whiteboards, Projectors + Audio/Visual equipment. Wireless networking, troubleshooting, image build, deploy tools, Microsoft and Apple devices, Microsoft Windows, O365 and Google Workspace. Strong customer-facing skills. Must be able to engage positively with client to ensure that technology delivers for the School. Soft skills: proactive, organised, workload prioritisation, approachable, professional and problem solver. DBS certificate (Enhanced Disclosure) and previous Schools/Education sector experience preferred. Salary/Benefits: £25,000 Base (DOE) + 25 days holiday (plus BHs) + Medical Healthcare + Life Assurance + Group Personal Pension Plan + More!
25/04/2024
Full time
IT Support Technician Hull (East Yorkshire) Permanent £25,000 (DOE) IT Support Technician needed to provide IT tech support for a School based in Hull (East Yorkshire). DBS certificate required (Enhanced Disclosure). A chance to join a leading IT managed services business specialising in providing IT support into the Education sector. Start ideally in May/June 2024. Key experience + tasks will include: Providing day-to-day IT support for Desktop PCs, Mobile Devices, Laptops, Chromebooks and Tablets. Peripheral Support for Printers, Scanners, Interactive Whiteboards, Projectors + Audio/Visual equipment. Wireless networking, troubleshooting, image build, deploy tools, Microsoft and Apple devices, Microsoft Windows, O365 and Google Workspace. Strong customer-facing skills. Must be able to engage positively with client to ensure that technology delivers for the School. Soft skills: proactive, organised, workload prioritisation, approachable, professional and problem solver. DBS certificate (Enhanced Disclosure) and previous Schools/Education sector experience preferred. Salary/Benefits: £25,000 Base (DOE) + 25 days holiday (plus BHs) + Medical Healthcare + Life Assurance + Group Personal Pension Plan + More!
Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team. You must have skills in the following: Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second-line level. Strong experience working in an environment aligning with ITIL best practices. Strong Experience of managing Azure AD and Conditional Access. Experience with patch management. Experience in a 2nd line service desk role Experience in training and mentoring Experience of working with Windows operating system images and maintenance. Experience troubleshooting application issues, and investigating Servers, applications & GPOs. Ability to take log files and events, then problem solve, and root cause analysis issues. Strong problem-solving and investigative skills. A good understanding of end-user device security principles. A good understanding of network principals, wireless, Switches and ability to complete troubleshooting. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
25/04/2024
Full time
Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team. You must have skills in the following: Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second-line level. Strong experience working in an environment aligning with ITIL best practices. Strong Experience of managing Azure AD and Conditional Access. Experience with patch management. Experience in a 2nd line service desk role Experience in training and mentoring Experience of working with Windows operating system images and maintenance. Experience troubleshooting application issues, and investigating Servers, applications & GPOs. Ability to take log files and events, then problem solve, and root cause analysis issues. Strong problem-solving and investigative skills. A good understanding of end-user device security principles. A good understanding of network principals, wireless, Switches and ability to complete troubleshooting. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Location: Almelo, Netherlands (Hybrid) Key essential skills: Proven experience in Level 1 desktop support, addressing a variety of IT issues. Familiarity with Windows operating systems and experience in performing system migrations. Strong problem-solving skills and the ability to troubleshoot both hardware and software issues. Excellent communication and interpersonal skills to interact effectively with end-users. Detail-oriented with the ability to follow migration protocols and checklists. Basic knowledge of IT security best practices and data protection regulations. A proactive and self-motivated approach to work, able to work both independently and as part of a team. IT certifications (eg, CompTIA A+, Microsoft Certified Desktop Support Technician) will be an advantage. Overview: We are seeking a Temporary IT Support Engineer to join our team and provide assistance in the machine migration of laptops and desktop PCs to different domains. This is a short-term position that will last until the end of the month, focusing on supporting the migration process while leveraging Level 1 desktop support experience. The successful candidate will play a crucial role in ensuring a smooth and efficient transition of IT assets. Role & Responsibilities: Assist in the migration of laptops and desktop PCs to different domains, ensuring a seamless transition with minimal disruption to end-users. Provide Level 1 desktop support, addressing common IT issues and troubleshooting hardware and software problems. Collaborate with the IT team to ensure all systems are correctly configured, and data is securely transferred during the migration process. Conduct pre-migration and post-migration checks to verify that all systems are functioning as expected. Assist end-users with questions, concerns, and issues related to the migration, offering guidance and support. Document all migration-related activities, issues, and resolutions for future reference. Ensure compliance with IT security policies and data protection regulations throughout the migration process. Report any technical challenges or roadblocks encountered during the migration to the IT team for further assistance. Outline Thebes Group: Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. Thebes does IT solutions & services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (ie quality service & solutions and ROI) rather than inputs (ie pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy programme and remaining flexible as our clients' needs change.
25/04/2024
Project-based
Location: Almelo, Netherlands (Hybrid) Key essential skills: Proven experience in Level 1 desktop support, addressing a variety of IT issues. Familiarity with Windows operating systems and experience in performing system migrations. Strong problem-solving skills and the ability to troubleshoot both hardware and software issues. Excellent communication and interpersonal skills to interact effectively with end-users. Detail-oriented with the ability to follow migration protocols and checklists. Basic knowledge of IT security best practices and data protection regulations. A proactive and self-motivated approach to work, able to work both independently and as part of a team. IT certifications (eg, CompTIA A+, Microsoft Certified Desktop Support Technician) will be an advantage. Overview: We are seeking a Temporary IT Support Engineer to join our team and provide assistance in the machine migration of laptops and desktop PCs to different domains. This is a short-term position that will last until the end of the month, focusing on supporting the migration process while leveraging Level 1 desktop support experience. The successful candidate will play a crucial role in ensuring a smooth and efficient transition of IT assets. Role & Responsibilities: Assist in the migration of laptops and desktop PCs to different domains, ensuring a seamless transition with minimal disruption to end-users. Provide Level 1 desktop support, addressing common IT issues and troubleshooting hardware and software problems. Collaborate with the IT team to ensure all systems are correctly configured, and data is securely transferred during the migration process. Conduct pre-migration and post-migration checks to verify that all systems are functioning as expected. Assist end-users with questions, concerns, and issues related to the migration, offering guidance and support. Document all migration-related activities, issues, and resolutions for future reference. Ensure compliance with IT security policies and data protection regulations throughout the migration process. Report any technical challenges or roadblocks encountered during the migration to the IT team for further assistance. Outline Thebes Group: Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. Thebes does IT solutions & services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (ie quality service & solutions and ROI) rather than inputs (ie pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy programme and remaining flexible as our clients' needs change.
NO SPONSORSHIP - NO CALLS FROM 3rd PARTIES PC TECHNICIAN Great soft skills because there is a lot of client interface Smarts & soft skills are everything Familiarity with SCCM is extremely helpful It's 100% desktop Start out at a six-month duration,but it can be renewed longer Project Tasks Image and configure end-user devices through MECM (SCCM) task sequence Deploy approved applications to endpoints through MECM Software Center Deliver and install endpoint devices and peripherals to end-user location Verify Workstation configuration and application functionality with end-user Troubleshoot any identified issues at the time of verification, or escalate to senior EUE team member Validate network printer installation Confirm presence of required mapped network drives Transfer local data where applicable Reclaim any replaced endpoint and peripherals to return to EUE inventory Communicate hardware deployment/reclaim with Asset Manager Skills Basic/Required Experience supporting Microsoft Windows 10 operating system Working knowledge of Microsoft 365 applications Ability to track and maintain hardware inventory (serial number/asset tag) to be communicated with Asset Manager Ability to lift equipment up to 30 lbs. (endpoint devices, peripherals) Preferred Experience supporting Microsoft Windows 11 operating system Experience with ServiceNow ITSM platform Experience with Microsoft Endpoint Configuration Manager (MECM) VACCINE REQUIRED Need a candidate to install and uninstall Software on 400 PC Laptops, desktops. All windows focused - 2-3 years experience
24/04/2024
Project-based
NO SPONSORSHIP - NO CALLS FROM 3rd PARTIES PC TECHNICIAN Great soft skills because there is a lot of client interface Smarts & soft skills are everything Familiarity with SCCM is extremely helpful It's 100% desktop Start out at a six-month duration,but it can be renewed longer Project Tasks Image and configure end-user devices through MECM (SCCM) task sequence Deploy approved applications to endpoints through MECM Software Center Deliver and install endpoint devices and peripherals to end-user location Verify Workstation configuration and application functionality with end-user Troubleshoot any identified issues at the time of verification, or escalate to senior EUE team member Validate network printer installation Confirm presence of required mapped network drives Transfer local data where applicable Reclaim any replaced endpoint and peripherals to return to EUE inventory Communicate hardware deployment/reclaim with Asset Manager Skills Basic/Required Experience supporting Microsoft Windows 10 operating system Working knowledge of Microsoft 365 applications Ability to track and maintain hardware inventory (serial number/asset tag) to be communicated with Asset Manager Ability to lift equipment up to 30 lbs. (endpoint devices, peripherals) Preferred Experience supporting Microsoft Windows 11 operating system Experience with ServiceNow ITSM platform Experience with Microsoft Endpoint Configuration Manager (MECM) VACCINE REQUIRED Need a candidate to install and uninstall Software on 400 PC Laptops, desktops. All windows focused - 2-3 years experience
*Role is onsite 5 days per week, we are unable to sponsor for this contract role* Prestigious Enterprise Company is currently seeking a Desktop SCCM Technician. Candidate will be responsible for the support, and on-going operation of the desktop and virtual desktop (SCCM) platforms. The position serves to drive change in technology and process to bring functionality, supportability, and security to the desktop infrastructure. Responsibilities: Provides support to staff. Documents common troubleshooting steps for first and second-level support teams. Performs routine and preventative system maintenance and implements changes to address production issues. Regularly participates in monthly off-hours maintenance windows. Qualifications: Bachelor's degree preferred. 3+ years of direct experience engineering desktop solutions in a large, global professional services firm. Additional experience supporting and administering desktop technologies including system patching, encryption, SCCM is preferred. Excellent written and verbal communication skills. Ability to clearly convey information to a broad audience. Technologies: Microsoft Systems Center Configuration Manager (SCCM), including: OS build deployments and task sequences. Microsoft Windows desktop management Basic Active Directory and Group Policy administration. Basic Windows OS security. Citrix virtual application and virtual desktop administration.
24/04/2024
Project-based
*Role is onsite 5 days per week, we are unable to sponsor for this contract role* Prestigious Enterprise Company is currently seeking a Desktop SCCM Technician. Candidate will be responsible for the support, and on-going operation of the desktop and virtual desktop (SCCM) platforms. The position serves to drive change in technology and process to bring functionality, supportability, and security to the desktop infrastructure. Responsibilities: Provides support to staff. Documents common troubleshooting steps for first and second-level support teams. Performs routine and preventative system maintenance and implements changes to address production issues. Regularly participates in monthly off-hours maintenance windows. Qualifications: Bachelor's degree preferred. 3+ years of direct experience engineering desktop solutions in a large, global professional services firm. Additional experience supporting and administering desktop technologies including system patching, encryption, SCCM is preferred. Excellent written and verbal communication skills. Ability to clearly convey information to a broad audience. Technologies: Microsoft Systems Center Configuration Manager (SCCM), including: OS build deployments and task sequences. Microsoft Windows desktop management Basic Active Directory and Group Policy administration. Basic Windows OS security. Citrix virtual application and virtual desktop administration.
Your new company A well established organisation based in Carmarthenshire. A family-friendly company that provides entertainment and luxury for guests. Your new role You will be responsible for providing advanced technical support and problem-solving within the organisation. While there is no typical day-to-day routine, your primary focus will be on IT Support and Network Support covering the site of 550 acres. Troubleshoot and repair complex technical issues related to specialised equipment. Provide support for the whole site and be on call for IT Support. Lead and mentor junior technicians, providing training and guidance. Ensure seamless IT support and network services What you'll need to succeed Proficiency in Active Directory and M365 Suite: A solid understanding of Active Directory administration, user management, and group policies Familiarity with Microsoft 365 applications, including Exchange Online, SharePoint, and Teams. Knowledge of Azure (Desirable): While not mandatory, experience with Microsoft Azure services can be a valuable asset. Understanding Azure AD, virtual machines, and cloud infrastructure will enhance your capabilities. Experience with Mobile Device Management (MDM): Managing mobile devices (iOS, Android) within an organisation is crucial. Familiarity with MDM tools such as Intune. Service Desk Software Proficiency (Useful): Having worked with service desk or ticketing systems helps streamline IT support processes. Knowledge of tools like ServiceNow or Jira can be advantageous What you'll get in return A great family friendly organisation, provide great benefits such as: - Staff Discount - Free access to all on site facilities - Employee Reward points - Flexible work options What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
24/04/2024
Full time
Your new company A well established organisation based in Carmarthenshire. A family-friendly company that provides entertainment and luxury for guests. Your new role You will be responsible for providing advanced technical support and problem-solving within the organisation. While there is no typical day-to-day routine, your primary focus will be on IT Support and Network Support covering the site of 550 acres. Troubleshoot and repair complex technical issues related to specialised equipment. Provide support for the whole site and be on call for IT Support. Lead and mentor junior technicians, providing training and guidance. Ensure seamless IT support and network services What you'll need to succeed Proficiency in Active Directory and M365 Suite: A solid understanding of Active Directory administration, user management, and group policies Familiarity with Microsoft 365 applications, including Exchange Online, SharePoint, and Teams. Knowledge of Azure (Desirable): While not mandatory, experience with Microsoft Azure services can be a valuable asset. Understanding Azure AD, virtual machines, and cloud infrastructure will enhance your capabilities. Experience with Mobile Device Management (MDM): Managing mobile devices (iOS, Android) within an organisation is crucial. Familiarity with MDM tools such as Intune. Service Desk Software Proficiency (Useful): Having worked with service desk or ticketing systems helps streamline IT support processes. Knowledge of tools like ServiceNow or Jira can be advantageous What you'll get in return A great family friendly organisation, provide great benefits such as: - Staff Discount - Free access to all on site facilities - Employee Reward points - Flexible work options What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Lead AV Engineer We're seeking a proactive AV Engineer to join a engaging team and ensure seamless on-site installations and client satisfaction. If you're passionate about delivering top-quality service and have a knack for technical intricacies, this role is for you. Key Responsibilities: Execute on-site installations, ensuring impeccable integration of Company-deployed equipment and other manufacturer products when necessary. Perform comprehensive commissioning of all equipment at client sites. Conduct client training sessions to ensure smooth operation and understanding of installed systems. Duties: Oversee on-site installations to ensure they meet the highest quality standards and exceed client expectations. Manage tasks on-site, coordinating with the Project Manager to ensure timely completion of projects. Adhere to quality control procedures during equipment testing, delivery, installation, and commissioning. Develop a deep understanding of deployed systems and client environments to facilitate efficient site visits. Verify equipment against delivery notes and conduct commissioning tests to ensure proper functionality. Provide user training sessions as needed. Offer technical support services, including helpdesk assistance and on-site troubleshooting. Maintain strict adherence to safety protocols and best practices. Stay updated on the Company's solutions and services portfolio. Obtain relevant qualifications and certifications required by the Company, including health and safety certifications, AVIXA CTS, and manufacturer product certifications. Assist the sales team with technical advice and activities. Perform additional duties as directed by management. This is an excellent opportunity for a positive engaging Audio Visual Engineer who is seeking skill and role development. If you're ready to contribute to a dynamic team and play a crucial role in ensuring client satisfaction, apply now to join our team as an Installation and Commissioning Technician
23/04/2024
Full time
Lead AV Engineer We're seeking a proactive AV Engineer to join a engaging team and ensure seamless on-site installations and client satisfaction. If you're passionate about delivering top-quality service and have a knack for technical intricacies, this role is for you. Key Responsibilities: Execute on-site installations, ensuring impeccable integration of Company-deployed equipment and other manufacturer products when necessary. Perform comprehensive commissioning of all equipment at client sites. Conduct client training sessions to ensure smooth operation and understanding of installed systems. Duties: Oversee on-site installations to ensure they meet the highest quality standards and exceed client expectations. Manage tasks on-site, coordinating with the Project Manager to ensure timely completion of projects. Adhere to quality control procedures during equipment testing, delivery, installation, and commissioning. Develop a deep understanding of deployed systems and client environments to facilitate efficient site visits. Verify equipment against delivery notes and conduct commissioning tests to ensure proper functionality. Provide user training sessions as needed. Offer technical support services, including helpdesk assistance and on-site troubleshooting. Maintain strict adherence to safety protocols and best practices. Stay updated on the Company's solutions and services portfolio. Obtain relevant qualifications and certifications required by the Company, including health and safety certifications, AVIXA CTS, and manufacturer product certifications. Assist the sales team with technical advice and activities. Perform additional duties as directed by management. This is an excellent opportunity for a positive engaging Audio Visual Engineer who is seeking skill and role development. If you're ready to contribute to a dynamic team and play a crucial role in ensuring client satisfaction, apply now to join our team as an Installation and Commissioning Technician
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained. This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line/infrastructure technician. This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license. In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources/Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
23/04/2024
Full time
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained. This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line/infrastructure technician. This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license. In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources/Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
23/04/2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Infoplus Technologies UK Ltd
Stafford, Staffordshire
Experience: 6 -12 years Tools: AutoCAD, Revit, Navisworks Domain: HVDC/Substation/FACTS Responsibilities: Responsible for the design of the plant layout of HVDC and FACTS system considering customer specification, country-specific standards and EHS requirements Technical lead of an interdisciplinary project team including all stakeholders involved in the design processes. Responsible for the design of the overall plant layout in 3D considering BIM methodologies Technical negotiations with customers, engineering services and suppliers as well as contact person for the construction sites, preferably on site Cost calculation, scheduling, and design of the whole primary engineering for HVDC & FACTS systems, including electromagnetic calculations, studies (noise emissions, earthing, lightning protection) and material specifications Qualification: Knowledge in the field of standards for the design of power systems with a.c. voltages > 1 kV and d.c. voltage >1,5 kV as well as in 3D construction with Autodesk products (AutoCAD, Inventor, Navisworks) Completed university degree in electrical or mechanical engineering or comparable fields, alternatively completed training as a technician with correspondingly relevant professional experience Long-term experience in execution of large-scale plants as well as experience in project management (cost, quality, time) Basic knowledge of power systems and high-voltage technology
22/04/2024
Project-based
Experience: 6 -12 years Tools: AutoCAD, Revit, Navisworks Domain: HVDC/Substation/FACTS Responsibilities: Responsible for the design of the plant layout of HVDC and FACTS system considering customer specification, country-specific standards and EHS requirements Technical lead of an interdisciplinary project team including all stakeholders involved in the design processes. Responsible for the design of the overall plant layout in 3D considering BIM methodologies Technical negotiations with customers, engineering services and suppliers as well as contact person for the construction sites, preferably on site Cost calculation, scheduling, and design of the whole primary engineering for HVDC & FACTS systems, including electromagnetic calculations, studies (noise emissions, earthing, lightning protection) and material specifications Qualification: Knowledge in the field of standards for the design of power systems with a.c. voltages > 1 kV and d.c. voltage >1,5 kV as well as in 3D construction with Autodesk products (AutoCAD, Inventor, Navisworks) Completed university degree in electrical or mechanical engineering or comparable fields, alternatively completed training as a technician with correspondingly relevant professional experience Long-term experience in execution of large-scale plants as well as experience in project management (cost, quality, time) Basic knowledge of power systems and high-voltage technology